426 to 450 of 648 Remote Customer Experience Jobs

platforms. Were looking for a seasoned UX Design Lead who can bring depth, clarity, and strategy to create value, lower barriers to entry, and accelerate product adoption throughout the customer journey. In this pivotal role, you willbe responsible for improving user-facing features and functionalities that are shared across multiple product lines or teamsincluding things like design systems, marketing … with Product to align on shared experiences and services across the broader portfolio. Youll work alongside Engineering to design intuitive experiences that serve a range of user personas and experience levels. Leveraging product and user data, youll drive continuous improvement through thoughtful planning and iteration. Direct engagement with field teams and customers will be key to deepening product value … Attracts, hires, and mentors top-tier design talent, helping to grow and strengthen the team. Approaches design with a holistic mindset to ensure we deliver seamless, end-to-end customer experiences. Effectively manages multiple projects, adapting quickly to shifting priorities and business needs. Advocates for and applies Design Thinking across the organization, embedding it into how we solve problems. More ❯

platforms. Were looking for a seasoned UX Design Lead who can bring depth, clarity, and strategy to create value, lower barriers to entry, and accelerate product adoption throughout the customer journey. In this pivotal role, you willbe responsible for improving user-facing features and functionalities that are shared across multiple product lines or teamsincluding things like design systems, marketing … with Product to align on shared experiences and services across the broader portfolio. Youll work alongside Engineering to design intuitive experiences that serve a range of user personas and experience levels. Leveraging product and user data, youll drive continuous improvement through thoughtful planning and iteration. Direct engagement with field teams and customers will be key to deepening product value … Attracts, hires, and mentors top-tier design talent, helping to grow and strengthen the team. Approaches design with a holistic mindset to ensure we deliver seamless, end-to-end customer experiences. Effectively manages multiple projects, adapting quickly to shifting priorities and business needs. Advocates for and applies Design Thinking across the organization, embedding it into how we solve problems. More ❯

platforms. Were looking for a seasoned UX Design Lead who can bring depth, clarity, and strategy to create value, lower barriers to entry, and accelerate product adoption throughout the customer journey. In this pivotal role, you willbe responsible for improving user-facing features and functionalities that are shared across multiple product lines or teamsincluding things like design systems, marketing … with Product to align on shared experiences and services across the broader portfolio. Youll work alongside Engineering to design intuitive experiences that serve a range of user personas and experience levels. Leveraging product and user data, youll drive continuous improvement through thoughtful planning and iteration. Direct engagement with field teams and customers will be key to deepening product value … Attracts, hires, and mentors top-tier design talent, helping to grow and strengthen the team. Approaches design with a holistic mindset to ensure we deliver seamless, end-to-end customer experiences. Effectively manages multiple projects, adapting quickly to shifting priorities and business needs. Advocates for and applies Design Thinking across the organization, embedding it into how we solve problems. More ❯

platforms. Were looking for a seasoned UX Design Lead who can bring depth, clarity, and strategy to create value, lower barriers to entry, and accelerate product adoption throughout the customer journey. In this pivotal role, you willbe responsible for improving user-facing features and functionalities that are shared across multiple product lines or teamsincluding things like design systems, marketing … with Product to align on shared experiences and services across the broader portfolio. Youll work alongside Engineering to design intuitive experiences that serve a range of user personas and experience levels. Leveraging product and user data, youll drive continuous improvement through thoughtful planning and iteration. Direct engagement with field teams and customers will be key to deepening product value … Attracts, hires, and mentors top-tier design talent, helping to grow and strengthen the team. Approaches design with a holistic mindset to ensure we deliver seamless, end-to-end customer experiences. Effectively manages multiple projects, adapting quickly to shifting priorities and business needs. Advocates for and applies Design Thinking across the organization, embedding it into how we solve problems. More ❯

a senior technical role shaping enterprise contact centre solutions for some of the UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team … and be the go-to escalation point for complex issues – while still staying close to delivery. It’s a role where your expertise will have a direct impact on customer experience and business outcomes. The organisation.. You’ll be joining a leading technology consultancy with a strong presence in enterprise customer engagement and collaboration solutions. They work … re confident working across design, integration and support, and able to communicate effectively with both technical and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services. What More ❯

a senior technical role shaping enterprise contact centre solutions for some of the UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team … and be the go-to escalation point for complex issues – while still staying close to delivery. It’s a role where your expertise will have a direct impact on customer experience and business outcomes. The organisation.. You’ll be joining a leading technology consultancy with a strong presence in enterprise customer engagement and collaboration solutions. They work … re confident working across design, integration and support, and able to communicate effectively with both technical and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services. What More ❯

Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Preston office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. Key Responsibilities Liaising with customers, insurers, suppliers, and colleagues nationwide Analysing policies … and update internal systems Issuing payments and arrange settlements as needed Ensuring compliance with contractual and regulatory requirements Contributing to team success and driving business growth Skills, Knowledge & Expertise Customer-Centric Approach: As a great communicator, youll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers. Thriving in Fast-Paced Environments: Embrace … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

a critical initiative to design and scale industry-leading digital experiences across web and mobile platforms. Were seeking a UX Designer to lead the development of cohesive, scalable user experience frameworks that will impact millions of customers and drive the success of our digital strategy. In this role, you will translate complex workflows and systems into clear, intuitive experience models and information architectures. Leveraging your expertise in design strategy and systems thinking, you will collaborate closely with cross-functional teams, facilitate alignment workshops, develop experience blueprints, and create prototypes that guide seamless interactions. Youll hone your storytelling and communication skills to articulate design vision and rationale clearly, ensuring buy-in across stakeholders. This role requires someone who … and cross-functional teams to design cohesive, scalable user experiences across complex systems. This role will span both internal and external experiences, requiring an ability to conceptualize both exceptional customer experiences as well as efficient, compliant, and usable internal experiences with complex workflows. Youll translate strategic goals into clear experience models, wireframes, and prototypes that guide seamless interactions More ❯

a critical initiative to design and scale industry-leading digital experiences across web and mobile platforms. Were seeking a UX Designer to lead the development of cohesive, scalable user experience frameworks that will impact millions of customers and drive the success of our digital strategy. In this role, you will translate complex workflows and systems into clear, intuitive experience models and information architectures. Leveraging your expertise in design strategy and systems thinking, you will collaborate closely with cross-functional teams, facilitate alignment workshops, develop experience blueprints, and create prototypes that guide seamless interactions. Youll hone your storytelling and communication skills to articulate design vision and rationale clearly, ensuring buy-in across stakeholders. This role requires someone who … and cross-functional teams to design cohesive, scalable user experiences across complex systems. This role will span both internal and external experiences, requiring an ability to conceptualize both exceptional customer experiences as well as efficient, compliant, and usable internal experiences with complex workflows. Youll translate strategic goals into clear experience models, wireframes, and prototypes that guide seamless interactions More ❯

a critical initiative to design and scale industry-leading digital experiences across web and mobile platforms. Were seeking a UX Designer to lead the development of cohesive, scalable user experience frameworks that will impact millions of customers and drive the success of our digital strategy. In this role, you will translate complex workflows and systems into clear, intuitive experience models and information architectures. Leveraging your expertise in design strategy and systems thinking, you will collaborate closely with cross-functional teams, facilitate alignment workshops, develop experience blueprints, and create prototypes that guide seamless interactions. Youll hone your storytelling and communication skills to articulate design vision and rationale clearly, ensuring buy-in across stakeholders. This role requires someone who … and cross-functional teams to design cohesive, scalable user experiences across complex systems. This role will span both internal and external experiences, requiring an ability to conceptualize both exceptional customer experiences as well as efficient, compliant, and usable internal experiences with complex workflows. Youll translate strategic goals into clear experience models, wireframes, and prototypes that guide seamless interactions More ❯

a critical initiative to design and scale industry-leading digital experiences across web and mobile platforms. Were seeking a UX Designer to lead the development of cohesive, scalable user experience frameworks that will impact millions of customers and drive the success of our digital strategy. In this role, you will translate complex workflows and systems into clear, intuitive experience models and information architectures. Leveraging your expertise in design strategy and systems thinking, you will collaborate closely with cross-functional teams, facilitate alignment workshops, develop experience blueprints, and create prototypes that guide seamless interactions. Youll hone your storytelling and communication skills to articulate design vision and rationale clearly, ensuring buy-in across stakeholders. This role requires someone who … and cross-functional teams to design cohesive, scalable user experiences across complex systems. This role will span both internal and external experiences, requiring an ability to conceptualize both exceptional customer experiences as well as efficient, compliant, and usable internal experiences with complex workflows. Youll translate strategic goals into clear experience models, wireframes, and prototypes that guide seamless interactions More ❯

a critical initiative to design and scale industry-leading digital experiences across web and mobile platforms. Were seeking a UX Designer to lead the development of cohesive, scalable user experience frameworks that will impact millions of customers and drive the success of our digital strategy. In this role, you will translate complex workflows and systems into clear, intuitive experience models and information architectures. Leveraging your expertise in design strategy and systems thinking, you will collaborate closely with cross-functional teams, facilitate alignment workshops, develop experience blueprints, and create prototypes that guide seamless interactions. Youll hone your storytelling and communication skills to articulate design vision and rationale clearly, ensuring buy-in across stakeholders. This role requires someone who … and cross-functional teams to design cohesive, scalable user experiences across complex systems. This role will span both internal and external experiences, requiring an ability to conceptualize both exceptional customer experiences as well as efficient, compliant, and usable internal experiences with complex workflows. Youll translate strategic goals into clear experience models, wireframes, and prototypes that guide seamless interactions More ❯

a critical initiative to design and scale industry-leading digital experiences across web and mobile platforms. Were seeking a UX Designer to lead the development of cohesive, scalable user experience frameworks that will impact millions of customers and drive the success of our digital strategy. In this role, you will translate complex workflows and systems into clear, intuitive experience models and information architectures. Leveraging your expertise in design strategy and systems thinking, you will collaborate closely with cross-functional teams, facilitate alignment workshops, develop experience blueprints, and create prototypes that guide seamless interactions. Youll hone your storytelling and communication skills to articulate design vision and rationale clearly, ensuring buy-in across stakeholders. This role requires someone who … and cross-functional teams to design cohesive, scalable user experiences across complex systems. This role will span both internal and external experiences, requiring an ability to conceptualize both exceptional customer experiences as well as efficient, compliant, and usable internal experiences with complex workflows. Youll translate strategic goals into clear experience models, wireframes, and prototypes that guide seamless interactions More ❯

a critical initiative to design and scale industry-leading digital experiences across web and mobile platforms. Were seeking a UX Designer to lead the development of cohesive, scalable user experience frameworks that will impact millions of customers and drive the success of our digital strategy. In this role, you will translate complex workflows and systems into clear, intuitive experience models and information architectures. Leveraging your expertise in design strategy and systems thinking, you will collaborate closely with cross-functional teams, facilitate alignment workshops, develop experience blueprints, and create prototypes that guide seamless interactions. Youll hone your storytelling and communication skills to articulate design vision and rationale clearly, ensuring buy-in across stakeholders. This role requires someone who … and cross-functional teams to design cohesive, scalable user experiences across complex systems. This role will span both internal and external experiences, requiring an ability to conceptualize both exceptional customer experiences as well as efficient, compliant, and usable internal experiences with complex workflows. Youll translate strategic goals into clear experience models, wireframes, and prototypes that guide seamless interactions More ❯

a critical initiative to design and scale industry-leading digital experiences across web and mobile platforms. Were seeking a UX Designer to lead the development of cohesive, scalable user experience frameworks that will impact millions of customers and drive the success of our digital strategy. In this role, you will translate complex workflows and systems into clear, intuitive experience models and information architectures. Leveraging your expertise in design strategy and systems thinking, you will collaborate closely with cross-functional teams, facilitate alignment workshops, develop experience blueprints, and create prototypes that guide seamless interactions. Youll hone your storytelling and communication skills to articulate design vision and rationale clearly, ensuring buy-in across stakeholders. This role requires someone who … and cross-functional teams to design cohesive, scalable user experiences across complex systems. This role will span both internal and external experiences, requiring an ability to conceptualize both exceptional customer experiences as well as efficient, compliant, and usable internal experiences with complex workflows. Youll translate strategic goals into clear experience models, wireframes, and prototypes that guide seamless interactions More ❯

a critical initiative to design and scale industry-leading digital experiences across web and mobile platforms. Were seeking a UX Designer to lead the development of cohesive, scalable user experience frameworks that will impact millions of customers and drive the success of our digital strategy. In this role, you will translate complex workflows and systems into clear, intuitive experience models and information architectures. Leveraging your expertise in design strategy and systems thinking, you will collaborate closely with cross-functional teams, facilitate alignment workshops, develop experience blueprints, and create prototypes that guide seamless interactions. Youll hone your storytelling and communication skills to articulate design vision and rationale clearly, ensuring buy-in across stakeholders. This role requires someone who … and cross-functional teams to design cohesive, scalable user experiences across complex systems. This role will span both internal and external experiences, requiring an ability to conceptualize both exceptional customer experiences as well as efficient, compliant, and usable internal experiences with complex workflows. Youll translate strategic goals into clear experience models, wireframes, and prototypes that guide seamless interactions More ❯

From lost parcels to fraudulent behaviours, you'll develop cutting-edge models and infrastructure to detect, prevent, and resolve issues before they scale, ensuring trust, efficiency, and world-class customer experience. Using Python, SQL, cloud-native infrastructure, and large-scale data processing tools, you'll develop production-grade ML models that power live decision-making. What You'll Be More ❯

ensuringcomplianceandoperationalefficiency. Collaboratewithstakeholderstodefinerequirements,evenwhereinitialdetailisunclear. Presentbusinesscasestoprogrammeboardsandmanageapprovalsforbudgetsandroadmaps. Ownprojectplanning,budgeting,riskreporting,andmitigationstrategies. Actasaliaisonbetweenbusinessstakeholdersandtechnicalteamstoensurealignment. Supportface-to-facemeetings(whererequired) Provideclearandeffectiveupdatestoleadership,ensuringalignmentwithbusinessobjectives. RequiredSkills&Experience 15+yearstotalITexperience,including 10+yearsasaProjectManager . Proventrackrecorddelivering SmartMeterprojects ,withspecific GSOP(GuaranteedStandardsofPerformance) expertise. Strongunderstandingof customerexperience(CX)journeys withinthesmartmeteringspace. Hands-onprojectplanning,monitoring,anddeliveryexpertise. Abilitytotranslatebusinessrequirementsintoclearspecificationsfortechnicalteams. Excellentcommunicationandpresentationskillsabletoengageandinfluencestakeholdersatalllevels. WhyApply? Playaleadingroleinhigh-profile SmartMeterregulatoryprogrammes . Workinahybridcapacity,withflexibilitytobalanceofficeandremotework. Opportunitytoshapeanddeliverinitiativesthatdirectlyimpactregulatorycomplianceandcustomeroutcomes. Engagewithseniorstakeholdersinavisible,high-impactrole. Ifyouhaverelevantexperience,pleaseapplywithyourCVandwewillbeintouch. cannot be considered. More ❯

leading Asset Managers, Hedge Funds and Law Firms. The opportunity The Account Management Team is at the forefront of building client relationships and driving revenue through enhancing clients' workflows. Customer Success will be a newly created function and extension of our AM team. They will collaborate closely with the account managers and innovate on new ways to partner with … of collaboration between other teams to execute the usage growth strategy; enhance our high quality, high functioning, great looking, easy to use products; and to produce a top-tier customer experience. This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we … on internal projects by ensuring our clients' needs are consistently met Develop bespoke KPIs and strategies for accounts and introduce performance data driven insights to our clients Leverage existing customer relationships and expand the network of relevant contacts within each account to ensure 9fin continues to be the partner of choice for their needs Attend relevant industry conferences and More ❯

Customer Success/Account Manager, £45,000 Bonus Benefits, Hybrid Working Included, Reading Area, Amazing Growing Company Overview on the Customer Success/Account Manager Are you ready to take your career to a whole new level of impact and influence? As a Customer Success Executive & Account Manager, you won’t just manage accounts – you’ll transform … the UK technology sector. Their mission? To help technology companies, investors, and advisors make smarter, sharper, more strategic decisions. Every insight, every report, every connection matters – and as a Customer Success Executive, you’ll be right at the heart of it. This isn’t just another role. This is about contribution. It’s about influence. It’s about being … the difference that makes the difference. As a Customer Success & Account Manager , you’ll: Be the first line of excellence – managing daily customer interactions with speed, clarity, and professionalism. Serve as the trusted partner for CEOs, CFOs, investors, and even board directors, ensuring they always feel supported and valued. Own the renewal journey – guiding subscription renewals with confidence More ❯

quality management, coaching and learning with advanced AI Analytics, we help hundreds of customers worldwide to be operationally efficient, scale their contact centres, improve agent performance and enhance overall customer experience.We are a globally successful SaaS company, serving a diverse international customer base with teams ranging in size from 20 to 20,000 end users. We are looking … our senior team and shape the next phase of innovation at Scorebuddy. In this pivotal role, you'll champion technological innovations that are already transforming the Quality Assurance and Customer Service landscapes. You'll have the opportunity to assemble an exceptional team of AI specialists while developing solutions that deliver measurable efficiency gains and performance improvements for contact centres … globally. Join us in shaping the future of quality management technology, directly impacting how businesses evaluate, coach and elevate customer experiences. This role will report directly to the executive team and plays a critical role in shaping Scorebuddy's AI product vision, engineering culture and long-term technology strategy. What you'll do Leadership - Direct and manage a team More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Identify areas where ML can create value for our customers Identify the right ML framing of product problems More ❯

AILeader HybridWorking-CityofLondon Payingupto£170,000 SeekinganexperiencedAILeadertoscaleAIcapabilitiesandtransformbusinessmodels.YouwillleadateamdeliveringAI,ML,NLP,andGenerativeAIsolutionstoimproveprofitability,customerexperience,andoperationalefficiency. ResponsibilitiesincludemanagingallstagesofAIinitiatives,selectingappropriatemethodologies,andcollaboratingwithbusinessleaders.LeadMLengineersanddatascientistsindevelopingadvanceddeeplearningandGenerativeAImodels. Qualifications 15+yearsleadingAIteamswithhands-onimpact-Teamsizes15+. ExpertiseinGenerativeAI,LLMs,NLP,anddeeplearning. Strongproblem-solving,adaptability,andcommunicationskills. Industryknowledgeinproperty&casualtyinsurancepreferred. Experiencemanagingseniorbusinessstakeholders. More ❯

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯