451 to 475 of 945 Remote Customer Experience Jobs

Analyse large volumes of data from various sources, including transactional, demographic, and online data, to build predictive models. Apply machine learning techniques to personalise customer experiences and optimise content presentation. Design and execute robust testing strategies to validate hypotheses and measure commercial impact. Present insights and recommendations to senior … stakeholders, including C-suite executives. Proactively identify opportunities for personalisation and customer experience improvements. About You Strong expertise in a broad range of data science techniques , including regression, classification, and machine learning. Experience with deep learning or generative AI is a plus but not essential. Proficiency in … Spark)SQL and Python . Experience with PySpark is beneficial but not required. Experience designing and implementing robust testing frameworks . Strong analytical skills with keen attention to detail. Excellent communication skills-comfortable presenting insights to a variety of audiences and crafting a compelling data-driven narrative. Effective More ❯

Analyse large volumes of data from various sources, including transactional, demographic, and online data, to build predictive models. Apply machine learning techniques to personalise customer experiences and optimise content presentation. Design and execute robust testing strategies to validate hypotheses and measure commercial impact. Present insights and recommendations to senior … stakeholders, including C-suite executives. Proactively identify opportunities for personalisation and customer experience improvements. About You Strong expertise in a broad range of data science techniques , including regression, classification, and machine learning. Experience with deep learning or generative AI is a plus but not essential. Proficiency in … Spark)SQL and Python . Experience with PySpark is beneficial but not required. Experience designing and implementing robust testing frameworks . Strong analytical skills with keen attention to detail. Excellent communication skills-comfortable presenting insights to a variety of audiences and crafting a compelling data-driven narrative. Effective More ❯

Analyse large volumes of data from various sources, including transactional, demographic, and online data, to build predictive models. Apply machine learning techniques to personalise customer experiences and optimise content presentation. Design and execute robust testing strategies to validate hypotheses and measure commercial impact. Present insights and recommendations to senior … stakeholders, including C-suite executives. Proactively identify opportunities for personalisation and customer experience improvements. About You Strong expertise in a broad range of data science techniques , including regression, classification, and machine learning. Experience with deep learning or generative AI is a plus but not essential. Proficiency in … Spark)SQL and Python . Experience with PySpark is beneficial but not required. Experience designing and implementing robust testing frameworks . Strong analytical skills with keen attention to detail. Excellent communication skills-comfortable presenting insights to a variety of audiences and crafting a compelling data-driven narrative. Effective More ❯

Analyse large volumes of data from various sources, including transactional, demographic, and online data, to build predictive models. Apply machine learning techniques to personalise customer experiences and optimise content presentation. Design and execute robust testing strategies to validate hypotheses and measure commercial impact. Present insights and recommendations to senior … stakeholders, including C-suite executives. Proactively identify opportunities for personalisation and customer experience improvements. About You Strong expertise in a broad range of data science techniques , including regression, classification, and machine learning. Experience with deep learning or generative AI is a plus but not essential. Proficiency in … Spark)SQL and Python . Experience with PySpark is beneficial but not required. Experience designing and implementing robust testing frameworks . Strong analytical skills with keen attention to detail. Excellent communication skills-comfortable presenting insights to a variety of audiences and crafting a compelling data-driven narrative. Effective More ❯

Local London Council is seeking a skilled and proactive Test Lead to oversee all QA activities on a major Dynamics 365 Customer Service project. This critical role involves leading the testing strategy and ensuring high-quality delivery across both internal teams and an external delivery partner. The successful candidate … s internal expectations. This is an exciting opportunity to help drive quality assurance on a complex, high-profile technology programme, contributing directly to improved customer experiences and operational efficiency within the Council. Essential Skills and Experience Proven experience as a Test Lead or QA Manager in complex … digital transformation projects. Strong knowledge of Microsoft Dynamics 365 Customer Service. Experience managing User Acceptance Testing (UAT), including planning, coordination, and stakeholder engagement. Excellent communication and stakeholder management skills. Ability to work cross-functionally with both business and technical teams. A proactive and detail-oriented approach, with a More ❯

from a paper-based, human-intensive and vendor-dependent stack, to a completely in-house developed, modernised and scalable product that will revolutionise the customer-experience for both external and internal users. As part of this transformation we also built completely new teams, spanning across Design, Product, and … junior colleagues. Stay up-to-date with emerging technologies and industry trends to drive innovation and improvement. You will have the following skills and experience: Strong proficiency in React (essential), TypeScript, NextJs (essential), and NestJs (desirable). Experience with GraphQL and/or RestAPI, Prisma ORM (any type … of ORM), Caching (Redis/Zustand). Experience developing on a cloud native platform preferably Azure (knowledge of additional Azure components is a plus (Azure DevOps . Experience in TDD is essential and are comfortable writing tests. Can proactively identify opportunities to improve usability, performance and scalability, whilst More ❯

from a paper-based, human-intensive, and vendor-dependent stack to a completely in-house developed, modernized, and scalable product that will revolutionize the customer experience for both external and internal users. As part of this transformation, we built completely new teams, spanning across Design, Product, and Engineering. … junior colleagues. Stay up-to-date with emerging technologies and industry trends to drive innovation and improvement. You will have the following skills and experience: Strong proficiency in React (essential), TypeScript, Next.js (essential), and Nest.js (desirable). Experience with GraphQL and/or RestAPI, Prisma ORM (any type … of ORM), and Caching (Redis/Zustand). Experience developing on a cloud-native platform, preferably Azure (knowledge of additional Azure components is a plus, such as Azure DevOps). Experience in TDD is essential and comfortable writing tests. Proactively identify opportunities to improve usability, performance, and scalability More ❯

Forecasted £1 Billion Ready to lead the product vision for top-tier clients like Mastercard, VISA, and Revolut? Eager to merge technology, travel, and customer experience to transform the travel industry? This is the challenge you've been waiting for! About the Company: A rapidly growing TravelTech firm … teams and internal stakeholders to shape technical and strategic roadmaps. Leading cross-functional teams, they will launch new features that redefine the global travel experience, driving engagement, retention, and customer delight. They will strengthen one of the largest client's global benefits and positioning. Requirements: Experience in More ❯

and More Your Skills/Background: SaaS/Application Software Development, C#/.NET, .NET Core, Persistence Frameworks, SOLID Principles, Web APIs, MS SQL, Customer Experience, Team Leadership, Systems & Processes Leadership. Who we are: We're Sprint Enterprise Technology - a small, high-impact fintech company, doing big things … SQL Server/IIS environment. What you'll do: Work closely with customers, our Business Analyst and the commercial team to gather feedback, understand customer needs, act as a critical thought partner, and ensure our solutions deliver maximum value. Lead, manage, and mentor a growing team of developers, including … TDD best practices in an Agile environment. Set up and manage formal processes within the development area such as release management based upon your experience and best industry practice. Conduct code reviews to ensure adherence to best practices and continuous improvement. Manage our GitHub based code repository. Drive innovation More ❯

million people so far gain incredible results. Now, they’re looking for a creative, data-driven, and hands-on CRM expert to take their customer experience to the next level. As their CRM Manager, you’ll lead the way on keeping their customers engaged and happy. From mapping … in a 4-day week. What will you be working on? Campaigns & Strategy – Planning and running CRM campaigns (email, push, in-app), creating personalised customer journeys. Data and Optimisation – Using segmentation, A/B testing, and analytics to improve engagement and retention. Reporting and Analysis and – Tracking performance, develop … content and dynamic messaging to enhance the brand experience. What are the essentials? They need a CRM Manager with a passion for lifecycle marketing, customer insights, and engaging content. We'd love to hear from you if... You have previously worked within an app business, or a subscription model More ❯

million people so far gain incredible results. Now, they’re looking for a creative, data-driven, and hands-on CRM expert to take their customer experience to the next level. As their CRM Manager, you’ll lead the way on keeping their customers engaged and happy. From mapping … in a 4-day week. What will you be working on? Campaigns & Strategy – Planning and running CRM campaigns (email, push, in-app), creating personalised customer journeys. Data and Optimisation – Using segmentation, A/B testing, and analytics to improve engagement and retention. Reporting and Analysis and – Tracking performance, develop … content and dynamic messaging to enhance the brand experience. What are the essentials? They need a CRM Manager with a passion for lifecycle marketing, customer insights, and engaging content. We'd love to hear from you if... You have previously worked within an app business, or a subscription model More ❯

goals e.g., CRM, events booking system, marketing automation Drive the adoption of new marketing methods and technologies, generating the best possible marketing return and customer experience Stakeholder management & Project Development Work closely with the Events Director and Head of Marketing on event delivery and messaging Collaborate with project … teams across the wider business to design best-in-class delegate journeys, from making bookings to at-event experience Proactive member of broader events project team, providing ideas and feedback beyond marketing elements of project Reporting & Budget Management Consistent reporting and metrics tracking against set campaign KPIs, feeding back … Collaborate and share best practice with wider marketing team across syndication, events, training and more Core Competencies: Minimum of 3+ years of event marketing experience in a B2B environment (preferably from a large media/confex company, i.e. Euromoney, Clarion, Broad Group, Informa etc.) Have a strong understanding of More ❯

goals e.g., CRM, events booking system, marketing automation Drive the adoption of new marketing methods and technologies, generating the best possible marketing return and customer experience Stakeholder management & Project Development Work closely with the Events Director and Head of Marketing on event delivery and messaging Collaborate with project … teams across the wider business to design best-in-class delegate journeys, from making bookings to at-event experience Proactive member of broader events project team, providing ideas and feedback beyond marketing elements of project Reporting & Budget Management Consistent reporting and metrics tracking against set campaign KPIs, feeding back … Collaborate and share best practice with wider marketing team across syndication, events, training and more Core Competencies: Minimum of 3+ years of event marketing experience in a B2B environment (preferably from a large media/confex company, i.e. Euromoney, Clarion, Broad Group, Informa etc.) Have a strong understanding of More ❯

We are looking for a Lead Backend Engineer (PHP) to join our Platform Experience team, where we are responsible for the end-to-end customer journey within the Supermetrics Platform. You'll have the opportunity to shape our data-driven future and enhance user experiences through: End-to … End Platform Experience : Collaborate with a dynamic team to shape and optimize user journeys, driving impactful customer experiences and growth Data-Driven Insights : Create engaging tools that empower users with valuable insights to help drive their decision-making Innovative Experiences : Play a key role in the development of … working with: PHP MySQL Redis Docker Git OpenSearch Grafana DataDog GCP AWS This role is for you if you have: 7+ years of backend experience, including experience with PHP (Core) Prior experience as a Tech Lead, demonstrating your ability to guide and mentor a team Experience More ❯

Enablement Business Partner, Customer Teams Location: This role is available for hybrid work (2 days in office) from our office in Chicago/London or the US hub cities (New York, Boston, Austin) where we connect 2 times a month in co-working spaces. About the Customer Enablement … Business Partner, Customer Teams at Showpad: Revenue Enablement is at the heart of Showpad's mission, providing best-in-class enablement programs and business partnership to our GTM customer-facing revenue-generating teams, to help them be more effective and productive in their jobs, thereby leading to increased … revenue and happier customers. We believe the right enablement can transform individual and company performance. The Enablement Business Partner, Customer Teams strategically partners with the Customer Growth leadership team to establish what it means to be the best, identify needs/gaps, and create enablement programs to close More ❯

related to Programmable Logic Controllers (PLC), Supervisory Control and Data Acquisition (SCADA) systems, and Distributed Control Systems (DCS). Your expertise and commitment to customer satisfaction will play a crucial role in the success of our field service operations and the growth of our business. You will report directly … for improvement YOU MUST HAVE • Bachelor's degree from an accredited institution in a technical discipline such as Electrical Engineering or Mechanical Engineering • Proven experience in field service engineering, with a focus on PLC, SCADA, and DCS systems • Strong technical knowledge and expertise in Industrial Automation industry and technologies … Excellent problem-solving and troubleshooting skills • Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders • Experience in project management and execution • Strong customer focus and ability to build and maintain relationships • Availability to travel or move across our client base at varying sites More ❯

The Role Be a part of our exciting growth as we build our Customer Success team in the UK. As an experienced Project Manager, you will be part of our Customer Success team and will lead on all aspects of project management and customer delivery to ensure … customer success. You will work closely with internal and external stakeholders, across departments, to ensure customers are delighted throughout the project life cycle. eCOA/ePRO experience is a requirement for this role. What will you do? Lead the planning and implementation of projects to ensure they are … a successful and timely manner from kick-off through to study close. Collaborate with customers to exceed their expectations of project outcomes. Create both customer configuration specifications from customer protocol and clinical case record forms. Ensure the quality of all customer-facing deliverables. Manage all project documentation More ❯

cosmopolitan environment within the HealthCare sector. Application support Engineer - your responsibilities and tasks Handle helpdesk support for technical issues and questions, ensuring a seamless customer experience and meeting SLA targets. Investigate, troubleshoot, and reproduce technical issues, collaborating with engineering, QA, and product teams for complex cases. Maintain and … your are the perfect match if Technical Skills: Proficiency in Web Services (REST, SOAP), SaaS web application debugging (e.g., Google Developer Tools), API knowledge, experience with monitoring tools like DataDog and Kibana, familiarity with Edc APIs (e.g., Medidata Rave, Veeva), and understanding of ODM-XML standards. Tools Expertise: Hands … on experience with Jira and Confluence (or equivalents), including workflow navigation, dashboard use, reporting, and issue tracking. Experience: At least 3 years in SaaS technical support, ideally in a startup or scale-up environment, with proven ability to manage multiple tasks and work across time zones. Communication Skills More ❯

to life and loves problem solving? GammaLabs is on the lookout for an Apprentice Business Analyst who’s ready to gain some hands-on experience in creating products, working with other companies, and making a real business impact. Role The main purpose of this apprentice position is to help … improve Gamma’s website and systems, making the customer experience smoother and more effective. You’ll work closely with business partners and team members to find ways to make things better for customers as they navigate Gamma’s website and systems You’ll work on big projects from … requirements Assist in organising and documenting workshops Support the testing of new processes and systems Help maintain project documents and updates Assist in analysing customer feedback and finding areas for improvement Support in the creation of user guides and training materials Training Business Analyst Level 4. After you have More ❯

need to discover skincare that truly works for them. Joining Skin Cupid means becoming part of a fast-growing, dynamic team that values innovation, customer experience, and a shared love for skincare. If you're excited about e-commerce, beauty, and making a global impact, we'd love … of our online store. In this role, you will play a key part in managing our website, optimising product listings, and enhancing the overall customer experience. You’ll also have the opportunity to contribute to our e-commerce strategy, leading initiatives that strengthen our digital presence and solidify our … for someone who is innovative, detail-oriented, analytical, and organised. Key Responsibilities E-commerce Strategy & Sales Growth: Execute e-commerce strategies to drive sales, customer acquisition, and retention in alignment with overall business goals. Website Management & Maintenance: Assist with updating and maintaining product listings, collections, and pages to ensure More ❯

need to discover skincare that truly works for them. Joining Skin Cupid means becoming part of a fast-growing, dynamic team that values innovation, customer experience, and a shared love for skincare. If you're excited about e-commerce, beauty, and making a global impact, we'd love … of our online store. In this role, you will play a key part in managing our website, optimising product listings, and enhancing the overall customer experience. You’ll also have the opportunity to contribute to our e-commerce strategy, leading initiatives that strengthen our digital presence and solidify our … for someone who is innovative, detail-oriented, analytical, and organised. Key Responsibilities E-commerce Strategy & Sales Growth: Execute e-commerce strategies to drive sales, customer acquisition, and retention in alignment with overall business goals. Website Management & Maintenance: Assist with updating and maintaining product listings, collections, and pages to ensure More ❯

solving complex problems with clean, scalable architecture and excited to build intuitive tools that enhance real-world editorial workflows, you'll thrive in our customer-centric, impact-focused environment. Join us to help shape the future of content creation in a world that's moving fast toward personalization, collaboration … and AI-assisted publishing. About the Opportunity Own and Drive Solutions: Autonomously solve customer problems by leading the design, development, and delivery of business critical features, navigating complex frontend and backend architecture using TypeScript, React, and Node.js. Take full accountability for solution success, from concept to release, embracing long … targets effectively. What you need to be successful Extensive Full Stack Expertise: Proven track record as a Senior Full Stack Software Engineer with substantial experience using TypeScript, React, and Node.js. Demonstrable Leadership: Proven experience in a senior role, such as a tech lead, performing the above responsibilities or More ❯

We are seeking a highly IT-literate and customer-focused individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in managing customer inquiries, providing systems support, assisting with our Taster Validation Schemes, and supporting the sales team with … reporting and data entry. Essential Job Functions Customer Support: Respond promptly to customer inquiries via the helpdesk system. Provide information and support to customers regarding Taster Validation Schemes. Ensure excellent customer satisfaction through effective communication and issue resolution. Systems Support: Handle systems-related requests and issues related … and using the browser-based system for scheme participation. Provide guidance on technical aspects of the schemes. Collaborate with internal teams to ensure seamless customer experience. Assist the sales team with reporting requirements. Help customers with entering data into the system. Address login issues and provide technical support related More ❯

to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. … log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer More ❯

to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. … log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer More ❯