451 to 475 of 511 Remote/Hybrid Customer Experience Jobs

actionable insights. In this role, you’ll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you’ll ensure our teams have the data they … senior stakeholders, you’ll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

services. Develop and own the strategic account development plan. Serve as the primary point of contact and escalation for client relationships and overall customer experience. Track engagement and project performance against account metrics. Translate client business goals and industry trends into new business opportunities. Manage contract completion, compliance … performance metrics, key issues, opportunities, changes, and objectives according to departmental standards. Profile The successful Strategic Account Manager candidate will have the following: Extensive experience in sales, account management, customer service, project management, or consulting. Demonstrable experience of working in IT service companies. Experience in operations ...

major transformation with the marrying of these two innovative companies. Joining a startup deeply invested in technology with Capital One's entrepreneurial spirit and customer-first, tech-led culture, creates an environment where engineers can continue to disrupt the status quo to develop best-in-class customer experiences … Luxury Goods and Dining. Our internal and bespoke request management platform, Gravity, is built with React and Node.js micro services, virtually augmenting our expert customer service agents with AI, delivering the unrivalled personal service our members expect and love. Explore our tech stack: What you'll do Deliver ...

contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between 35,000 and 50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary … Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid - Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric ...

Trent As a Transformation Business Analyst , you will play a key role in delivering strategic change initiatives that improve operational efficiency and enhance customer experience. Working closely with cross-functional teams, you will help shape and deliver impactful solutions that align with organisational strategy and l click apply ...

contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary … Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid - Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric ...

JIRA. Integrate automated testing into GitHub actions CI/CD pipelines. Design test cases specifically for AI interactions to monitor for regressions. Required Skills & Experience Professional experience in automated testing and quality assurance. Proficiency in C# or TS for writing and maintaining test scripts. Experience with performance … tools. Strong understanding of the software development lifecycle in an agency setting. Beneficial Knowledge of security testing principles and mitigation of common web vulnerabilities. Experience testing conversational interfaces or messaging-first applications. Familiarity with performance and load testing to validate API reliability. Experience with AI evaluation frameworks ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

readable, and accessible content that enhances our customers' digital experiences. Utilise your knowledge of conversational design to create engaging dialogue flows for AI-driven customer interactions. Stay updated with industry trends, particularly in banking and AI, to inform content strategies and enhance user engagement. Develop empathy for our customers … content expert in an agile environment, ensuring alignment with product teams. Strategically evolve our conversations and identify opportunities to link them to other customer experiences. Share your expertise to help shape our overall design approach and contribute to a cohesive narrative. Maintain consistency in customer interactions across various ...

industry expertise with cutting-edge engineering. It partners closely with clients to design, build, and run innovative software solutions that drive business growth, improve customer experiences, and create lasting value. Known for its agile mindset, collaborative culture, and strong focus on people, Endava works across sectors such as financial … engaging and inspiring clients on the art of the possible to help them achieve transformational outcomes. Candidates with distinct proposition development skills and experience would be perfect for this role, crafting interesting ways to differentiate and win. You will join a strong, high-performing global alliances function that shares ...

mobile solutions. The individual will lead distributed teams, including offshore engineers, while collaborating closely with Product, Architecture, and Backend teams. The app supports key customer journeys including search and purchase, management, account access, and different experiences. This role plays a critical part in shaping the technical direction and delivering … seamless digital customer experiences. Qualifications Strong experience in Android development using Kotlin, Java, Android SDK, and Jetpack Proven experience operating as a Technical Lead or senior engineer with architectural responsibilities Deep understanding of mobile architecture patterns (e.g. MVVM, Clean Architecture, modularisation) Experience designing and integrating with ...

mobile solutions. The individual will lead distributed teams, including offshore engineers, while collaborating closely with Product, Architecture, and Backend teams. The app supports key customer journeys including search and purchase, management, account access, and different experiences. This role plays a critical part in shaping the technical direction and delivering … seamless digital customer experiences. Qualifications Strong experience in Android development using Kotlin, Java, Android SDK, and Jetpack Proven experience operating as a Technical Lead or senior engineer with architectural responsibilities Deep understanding of mobile architecture patterns (e.g. MVVM, Clean Architecture, modularisation) Experience designing and integrating with ...

mobile solutions. The individual will lead distributed teams, including offshore engineers, while collaborating closely with Product, Architecture, and Backend teams. The app supports key customer journeys including search and purchase, management, account access, and different experiences. This role plays a critical part in shaping the technical direction and delivering … seamless digital customer experiences. Qualifications Strong experience in Android development using Kotlin, Java, Android SDK, and Jetpack Proven experience operating as a Technical Lead or senior engineer with architectural responsibilities Deep understanding of mobile architecture patterns (e.g. MVVM, Clean Architecture, modularisation) Experience designing and integrating with ...

Senior Business Consultant - Digital Experience Our client is looking for a Senior Business Consultant to drive business value and digital transformation for enterprise clients across multiple industries. This is a high-impact, client-facing role where you will combine digital marketing expertise, business consulting and operational insight to deliver … outstanding customer experiences. What You'll Do: Lead discovery workshops and research initiatives to understand client goals, challenges and customer journeys. Collaborate with technical teams and client stakeholders to define ideal-state experiences and actionable roadmaps. Build customer personas, map journeys and identify opportunities to improve digital ...

Scientist – Partnership Optimisation Location: Leeds (Hybrid) Contract: Full-time About Protect Group Protect Group, established in 2016, is an innovative global technology leader enhancing customer experiences and revenue opportunities for businesses through AI-driven solutions. With over 400 partners across 75+ countries, we provide an intuitive widget that seamlessly … integrates with online sales platforms, dramatically improving customer satisfaction and boosting ancillary revenue through our core Refund Protection product. Our culture is defined by ambition, innovation, and excellence. Our Protect People embody these values, making a significant impact across sectors including Travel, OTAs, Hospitality, Transportation, and Ticketing . Role ...

Introduction: A major UK retail brand is undergoing a large-scale data transformation, using analytics to power smarter decisions and better customer experiences. They’re now looking for a Lead BI Business Analyst to help shape how data is used across the business and guide the next phase … Ensuring reporting solutions meet regulatory and compliance standards while still enabling agile analysis. Main Skills Needed: Strong background in BI and analytics with extensive experience delivering reporting and data insight solutions. Advanced Power BI expertise including data modelling, DAX and dashboard optimisation. Experience leading BI or reporting-focused ...

Change practices, ensuring quality, governance, and service stability. Operational Governance & Continuous Improvement Identifies service trends and implements improvement actions that enhance reliability, performance, and customer experience. Tooling, Automation & Workflow Management Optimises JIRA workflows and Confluence knowledge spaces while supporting automation to streamline operational efficiency. AWS Platform Support Supports monitoring … troubleshooting, and operational activities across AWS services to maintain platform health and resilience. Stakeholder & Customer Engagement Delivers clear, professional communication and provides senior guidance to stakeholders and junior team members. Main Duties and Responsibilities: Provide high-quality first line and advanced technical support in response to incidents and service ...

uncapped commission) About the Role A leading technology and digital learning provider is looking for a commercially driven Account Manager to grow existing customer and partner relationships. The role focuses on developing opportunities within an established client base, identifying new revenue streams, and delivering against clear sales targets across … maximise revenue opportunities. Maintain ownership of client relationships to ensure projects remain in scope and delivered successfully. Prepare quotes, proposals, and presentations tailored to customer requirements. Manage and prioritise the sales pipeline using CRM systems to consistently achieve and exceed targets. Deliver excellent customer service to build long ...

engaging. There’s over £1 trillion in UK pensions, but the industry is still dominated by traditional providers with outdated products and poor customer experiences. Penfold is helping bring pensions into the modern world with a technology-led platform that makes saving simple, accessible and engaging for individuals … someone who combines strong SDR leadership with operational and analytical skills , and who enjoys working in a fast-growing startup environment. Must-Haves Experience managing or leading an SDR/Business Development team Strong experience with HubSpot CRM Background supporting B2B sales teams (SDR + AE motions) Experience ...

Imagesound is a global specialist in music curation and in-store media, helping brands enhance customer experiences through sound, visuals and technology. With offices across the US, UK and Asia and a worldwide consultant network, Imagesound supports 100,000+ locations in 168 countries. Owned by private equity firm Livingbridge … commercial strategy. Working closely with the CEO and CFO, the CRO will take full ownership of the global revenue agenda — leading new business, marketing, customer success and international operations while managing the commercial P&L and a global team of circa 40. Key responsibilities Own the global revenue strategy ...

matrix environment to deliver platform objectives. Technology evaluation: Evaluate, recommend and continually improve solutions and services to meet the needs of core stakeholders Customer engagement and UX design: collaborate with a range of stakeholders to understand the needs, problems and opportunities by persona, using agile and UX methods … drive simplification and frictionless customer experience. Stakeholder management and business partnering : build strong, trusted relationships with key business stakeholders at senior and every level of the organisation. Value realisation: ensure that investments in the enterprise platform domain translate into measurable business value. Track platform business outcomes and communicate these ...

upsell and maximise commercial outcomes. With your energy, curiosity and hunger to close, you ll help fuel our sales pipeline while delivering an outstanding customer experience. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality … have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Driving top-of-funnel activity through qualified inbound engagement. • Delivering excellent customer service while achieving and exceeding monthly sales targets. • Managing inbound enquiries across channels such as phone, email and live chat in line with agreed ...

across various industries. Job description As our new BDM with KA responsibilities, you will spend 30% of your time nurturing and growing existing Agfa customer accounts and 70% of your time prospecting and building your healthy pipeline funnel, for Agfa Radiology Solutions across the London and the North … review account performance and identify opportunities for improvement. Sales Strategy and Execution Achieve and exceed agreed sales targets and KPIs. Prepare and deliver compelling customer-facing sales presentations. Create and present proposals that effectively communicate the value of Agfa Radiology Solutions. Negotiate and close deals. Handle contract negotiations ...

insurance provider specialising in complex and non-standard home risks. Their model blends advanced AI capability with digital platforms to deliver a faster, smarter customer experience. You would be one of the first hires into this team, joining at a genuinely pivotal moment THE ROLE As a Lead … engineering patterns and strategy. Work closely with engineering, ML Ops and data teams to bring models and prototypes into stable, scalable production. SKILLS AND EXPERIENCE The successful Lead AI Engineer will have the following skills and experience: Strong commercial experience in AI engineering, ML engineering, data engineering ...

Remote | Outside IR35 We are seeking an experienced UX/Product Design Contractor to support the delivery of a number of urgent UX and CX initiatives within a fast-paced, data-driven environment. This role will play a key part in shaping how users interact with data analytics products, ensuring … closely with stakeholders across product, data and engineering teams to translate complex requirements into clear, user-centred solutions. Key Responsibilities: Lead the UX and CX design process across analytics-focused products Produce high-quality wireframes, prototypes and user flows Translate business and technical requirements into scalable solution designs Design ...