476 to 500 of 945 Remote Customer Experience Jobs

to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. … log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer More ❯

to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. … log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer More ❯

in your region. Your focus will be on winning active new Business Rewards and Savings Accounts, taking responsibility for the end-to-end client experience - generating referrals, onboarding clients and delivering funded accounts. For additional lending requirements you will co-ordinate the introduction to our specialist Relationship Manager (RM … that our Partnerships Manager is experienced in B2B relationship management and account management, managing multiple stakeholders, creating revenue opportunities and reporting across their portfolio. Experience in enterprise sales is also beneficial. As a Partnerships Manager, you may also be involved in building relationships with other local partners such as … Pack with information about identifying and introducing clients to Allica. Supporting them with marketing materials and joint initiatives. Managing your portfolio and following our customer relationship management (CRM) process. Ensuring we capture, track and report on progress. Demonstrating quality, effectiveness and informed decision making. Actively managing your objectives and More ❯

As a Delivery Lead you will be a crucial part of our Customer Tech team leading on Personalisation Strategies and how to deliver these at scale for our clients wanting to drive customer centric experiences. The successful candidate will need to have expertise in Customer Data Platforms. … Particular focus areas will be: Customer Data Strategy: Developing data-driven approaches for strategic decision making Personalisation: Enhancing customer experiences Audience Insights: Analysing customer data to inform marketing strategies Data Orchestration: Integrating data seamlessly across platforms Delivery Expertise: Deep understanding of agile approaches and best practices and … hands-on experience across, Scrum, SAFe, Project Management, Technical Project Management, Programme Management, Release Management, Continuous Integration & Deployment, DevOps, Design Thinking Senior stakeholder management - the ability to lead and work with C-suite to shape and deliver multi-year transformation experience programmes Exposure to commercial management and sales More ❯

Google. V7 is used to power AI's rollout at Fortune 500 organisations including Sony, Boston Scientific and Genentech. About the role: As a Customer Support Specialist, you will be responsible for managing V7's customer communication through email, chat and the occasional calls, responding to support queries … leads. Expect to have You will coordinate with multiple internal teams: with Product and Engineering for bug resolution and product feedback, and with Sales, Customer Success, and Account Management to ensure that every V7 customer is set up for success. Nothing is more important to a young company … shift, so you'd be working the standard 9am-5pm UTC. Responding to V7's customers over email, chat, and calls. Troubleshooting and investigating customer-reported bugs. Reporting bugs to our Engineering Team and providing customer updates. Collecting and sharing user feedback with our Product Team. Collaborating with More ❯

Customer Support Analyst - United Kingdom Job Title : Customer Support Analyst Location: Home Based (UK Preferred) Contract and Shift details: Permanent, Full Time, Monday to Friday, 13:30 – 22:00 (UK TIME) Are you: Experienced in customer support with a technical mindset and problem-solving approach? Someone who … to-evening hours to support our partners in the US? If so, this could be the perfect opportunity for you. The Role: As a Customer Support Analyst, you’ll be the first point of contact for our US-based partners, delivering reliable support from your home base in the … UK. Your role will focus on answering customer queries via phone and email, resolving technical issues, assisting with integrations, and ensuring every partner has a smooth experience using our software. You\\\'ll be part of a globally distributed support team of eight, backed by experienced engineers and led More ❯

banks and modern fintech providers. Role Description The purpose of the Broker Support Role within Asset Finance (AF) is to ensure the best possible customer experience for Allica's Asset Finance product from the Banks panel of brokers. Working closely with our Business Development Managers and Commercial Finance … Managers to gather any necessary documentation required to assess loan applications. Maintain clear and accurate internal records for MI and monitoring. Maintain and update customer records, including data entry into Ascent, the Core Banking system. Assist Operations team and other departments as and when directed. Personal Attributes & Experience Excellent interpersonal and communication, with well-developed numeracy and written skills. Proven track record in providing excellent customer service. Capable of working in a fast-paced environment, managing complex, competing, and alternating priorities with a constant focus on delivery. Have resilience and energy for collaborating with others, working More ❯

You will work alongside the EU Country Managers to ensure any localised site activity is delivered to the highest standard and best in class customer experience. You will work closely with the Digital Content & Production team to ensure updates for launches and key events are updated on time. You … Excel, Google search console, and other relevant ecommerce tools. Proven capability of working in a fast-paced environment and prioritising trade tasks and the customer experience effectively. WHAT'S IN IT FOR YOU? Hybrid working (3 days in London office) Welcome to the family free pair of Docs More ❯

a truly unique brand. You will join ready to develop a successful growth strategy in a B2B capacity. You will be expected to drive customer relationships, positive commercial outcomes and customer satisfaction. You will be a highly driven, self-starting and accomplished business development manager with excellent presentation … customers through the core benefits of what access to our client's services can do for them in their roles Take ownership for the customer experience Meet and exceed revenue goals set by the business Feedback to the business, key themes and/or areas that are important … opportunities Prepare regular sales reports including activity, pipeline, sales invoiced as well as monthly, quarterly and annual forecasts The ideal skills for this are: Experience in selling business intelligence to senior executives Proven track record in generating new business, consistently beating target and performing in the top quartile of More ❯

description We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Associate Account Manager to join our team and help us expand our Enterprise team presence while … nurturing strong customer relationships. About the role Deliver compelling sales presentations, communicating the value of our solutions in conjunction with our partners and demonstrating a clear understanding of customer needs. Leverage strong closing skills to drive revenue. Driving the development of a full pipeline of opportunities, engaging with … sales quotas. Negotiate deal terms and collaborate with internal teams and partners and customers on proposals, tender responses, and commercial agreements. Ensure alignment with customer needs and business objectives. Proficient in Sales Methodologies such as MEDDICC and Command of the Message. Ensure there is a proper business case with More ❯

skills. About Our Client A leading financial services provider supporting the automotive industry, offering innovative financing, leasing, and insurance solutions. They focus on enhancing customer experiences through data-driven decision-making, business intelligence, and advanced analytics. Job Description The Business Data Analyst will gather and analyse business requirements, translating More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … Act as a strategic advisor to clients, providing insights on IT solutions and project roadmaps Main requirements for the successful Head of Projects: Proven experience in a senior project management role within an MSP or IT services company. Strong leadership and team management skills, with a track record of … IT projects. Expertise in project management methodologies (PMP, PRINCE2, Agile, etc.). Excellent stakeholder management and communication skills. Strong financial and commercial acumen, with experience in budget management. Technical understanding of IT infrastructure, cloud computing, and cybersecurity solutions is a plus. What we offer in return to the successful More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … Act as a strategic advisor to clients, providing insights on IT solutions and project roadmaps Main requirements for the successful Head of Projects: Proven experience in a senior project management role within an MSP or IT services company. Strong leadership and team management skills, with a track record of … IT projects. Expertise in project management methodologies (PMP, PRINCE2, Agile, etc.). Excellent stakeholder management and communication skills. Strong financial and commercial acumen, with experience in budget management. Technical understanding of IT infrastructure, cloud computing, and cybersecurity solutions is a plus. What we offer in return to the successful More ❯

modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve … this customer experience that makes us deliver better. Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain … internal teams, including operations and tech, to ensure smooth delivery of services to new partners Conduct market research to identify trends, competitor activity, and customer needs, and share insights with the team Represent HIVED at industry events, trade shows, and networking opportunities to increase brand awareness and develop partnerships More ❯

modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve … this customer experience that makes us deliver better. Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain … internal teams, including operations and tech, to ensure smooth delivery of services to new partners Conduct market research to identify trends, competitor activity, and customer needs, and share insights with the team Represent HIVED at industry events, trade shows, and networking opportunities to increase brand awareness and develop partnerships More ❯

their Central EMEA team and drive forward cutting-edge marketing technology transformation. This is your chance to work on industry-leading platforms, shape the customer data landscape, and play a key role in how one of the UK's most beloved fashion and lifestyle brands connects with millions. 🧠 What … new CDP (Zeta), improving data activation, segmentation, and campaign execution Oversee the rollout of a new clientelling system -a major focus for high-value customer engagement Define and monitor data quality KPIs , manage data governance, and streamline customer data processes Support campaign enablement with data auditing, testing, and … across marketing, tech, CRM, and data teams to ensure all systems talk to each other effectively ✅ What You'll Bring: 4-5+ years' experience in Martech, CRM strategy, or digital transformation Proven success in CRM platforms and CDP migrations A strong grasp of data architecture, marketing systems, and More ❯

and utilities sector, the business plays a vital role in delivering essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering … executive leadership. Ensure clear focus on business value, operational performance, and user adoption. Navigate programme risks, dependencies, and governance processes effectively. Key Requirements: Proven experience leading large-scale Salesforce implementation programmes at programme or director level. Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management … ideally focused on remote/mobile engineering environments. Strong background in managing cross-functional business and IT transformation. Excellent communication and leadership skills, with experience reporting into senior executive teams. Desirable Experience: Utilities, energy, infrastructure, or other asset-intensive sector experience. Familiarity with Oracle Fusion ERP. This is More ❯

and utilities sector, the business plays a vital role in delivering essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering … executive leadership. Ensure clear focus on business value, operational performance, and user adoption. Navigate programme risks, dependencies, and governance processes effectively. Key Requirements: Proven experience leading large-scale Salesforce implementation programmes at programme or director level. Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management … ideally focused on remote/mobile engineering environments. Strong background in managing cross-functional business and IT transformation. Excellent communication and leadership skills, with experience reporting into senior executive teams. Desirable Experience: Utilities, energy, infrastructure, or other asset-intensive sector experience. Familiarity with Oracle Fusion ERP. This is More ❯

modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve … this customer experience that makes us deliver better. Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain … integrations with third-party services. Improve and scale engineering processes, tools, and standards. Share knowledge and mentor junior engineers within the team. Requirements Proven experience as a Software Engineer or similar role, with 5+ years of experience. Proficiency in writing clean, performant, and testable code in typed languages. Experience More ❯

data projects: both for the business and customers in the real world As Oracle Developer you will be experienced in the following: Strong ETL experience Data warehousing, ideally projects from scratch Oracle Databases and hopefully experience of ODI (Oracle Data Integrator) (Can be learnt in role) Experience in AWS, perhaps some Informatica/SSIS Amazon Redshift - this can be learnt if not used as yet Perhaps exposure to S3 Experience in Data Integration, APIs and Storage solutions Comfortable working on multiple projects as well as disparate data from abroad array of sources This is a … business that is currently investing millions into its data platforms and a multitude of systems, all of which are driven by data, to improve customer experience and data driven insights for the business. There are still years of on-going data projects, utilising the above technologies, and you More ❯

the business? If so, please read on. About your new Company: Join a prestigious, financial services client recognized for its commitment to excellence and customer-centric approach. As a leader in the financial industry, they have a dedicated, high performing CRM team that you will be leading to enhance … exciting areas of tech. What you'll gain: Chance to have strategic ownership of a well-established Dynamics platform, with the following modules Sales, Customer Service and Marketing Improve and grow your knowledge with Ai as you work on Ai strategy with the business Your role will make a … a competitive salary range of £90,000 - £95,000, up to a 20% bonus, and a 20% pension contribution. What you'll bring: Strong experience in Dynamics CRM leadership, specifically with Sales, Marketing and Customer Experience modules Deep understanding of Dynamics CRM from a development and architecture More ❯

eCommerce Optimisation Manager Salary: £40,000 - £50,000 Location: Brighton, Hybrid ( 1-3 days/week) Key Role Feature: Drive website optimisation to enhance customer experience Join our client's team as an eCommerce Optimisation Manager. This is your chance to work with one of the most exciting … private equity support! Dive into the dynamic world of eCommerce, collaborating with a passionate Digital Product Manager to enhance the website sales funnel and customer journey. This role is open due to the company's rapid growth, offering fantastic opportunities for personal and professional development. Role Overview and Features … The eCommerce Optimisation Manager will find growth opportunities, optimise the website's customer journey, and increase revenue by following CRO and UX best practices. You'll handle day-to-day website operations, ensure effective product merchandising, and collaborate with cross-functional teams to make data-driven decisions for ongoing More ❯

millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with … structures and benefits packages are competitive, compliant, and aligned with business objectives. The ideal candidate has a strong analytical mindset, attention to detail, and experience in compensation benchmarking and benefits administration. What you'll be doing Data gathering, interpretation and analysis from internal and external sources Compensation benchmarking and … end of year cycles: annual pay review and corporate bonus budgets and cost modelling Support the administration of employee benefits programs Who you are Experience with global compensation structures Familiarity with compensation benchmarking tools (e.g., Mercer, Willis Towers Watson) Excellent data analysis skills, with ability to gather, interpret and More ❯

digital strategy and drive growth through innovative marketing initiatives. In this key role, the successful candidate will be responsible for overseeing digital campaigns, optimising customer engagement, and utilising cutting-edge tools to enhance the company's digital landscape. The Role: As the Growth Marketing Manager , the individual will be … to track campaign performance, generate insights, and report on growth metrics. E-Commerce Strategy : Support the rollout of eCommerce initiatives to deliver a seamless customer experience and drive revenue growth. Social & Content Marketing : Create and execute content strategies across B2B and B2B2C digital platforms, driving engagement and conversions. … of the curve by researching and integrating new digital tools to enhance growth strategies. The Ideal Candidate Will Have: Several years of digital marketing experience, with a focus on growth, digital strategy, CRM, and automation. A few years of hands-on experience with CRM tools (e.g., Salesforce) and More ❯

As a Senior Product Designer, your role is to meet the diverse needs of our users by making sure that they have the best experience across our products. You will work closely with engineers, product experts and the wider multidisciplinary team to craft end-to-end journeys that help … mindset - someone who takes initiative, can identify opportunities beyond the immediate brief, and brings strategic thinking to shape both the product and the broader customer experience A deep care for understanding and solving real customer problems - confident using research, interviews, and insights to explore needs, uncover pain More ❯