551 to 575 of 801 Remote Customer Experience Jobs

the most important parts of our marketplace: user trust and safety, fraud prevention, user accounts, ad creation, private seller monetisation, and provide support and tooling for our world-class CX team. Put simply: you'll be building the future of Ireland's largest online marketplaces - making it safer, smarter, more successful and more rewarding for millions. As a senior member … environment where outcomes matter, innovation is expected, and your entrepreneurial thinking will shape the next chapter of Ireland's marketplaces. What will I be doing Owning the Private Marketplace Experience: You will be responsible for uplifting the private user journey and growing DoneDeal and Adverts business - from listing an ad to finalising a sale. You will drive change and … commercial goals with empathy for the private seller and buyer. Ensure users are carefully considered in product decisions. Cross-Functional Leadership: Collaborate with Engineering, Design, Marketing, Commercial, and our CX team to deliver impactful, user-centric solutions. Roadmap & Prioritisation: Own the product backlog, maintaining an agile mindset between short-term priorities and long-term strategic bets. Outcomes & Metrics: Define, track More ❯

optimization of our online sales channels. The E-Commerce Success Manager is the central point of contact for all issues, bugs, and technical challenges impacting the performance and user experience of the e-commerce site. This role ensures seamless collaboration between markets, IT, internal stakeholders and external partners to identify, track, prioritise, and resolve issues efficiently. The E-Commerce … reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute … and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms (e.g., Adobe Experience Manager & Hybris) Understanding of Analytical More ❯

optimization of our online sales channels. The E-Commerce Success Manager is the central point of contact for all issues, bugs, and technical challenges impacting the performance and user experience of the e-commerce site. This role ensures seamless collaboration between markets, IT, internal stakeholders and external partners to identify, track, prioritise, and resolve issues efficiently. The E-Commerce … reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute … and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms (e.g., Adobe Experience Manager & Hybris) Understanding of Analytical More ❯

optimization of our online sales channels. The E-Commerce Success Manager is the central point of contact for all issues, bugs, and technical challenges impacting the performance and user experience of the e-commerce site. This role ensures seamless collaboration between markets, IT, internal stakeholders and external partners to identify, track, prioritise, and resolve issues efficiently. The E-Commerce … reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute … and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms (e.g., Adobe Experience Manager & Hybris) Understanding of Analytical More ❯

optimization of our online sales channels. The E-Commerce Success Manager is the central point of contact for all issues, bugs, and technical challenges impacting the performance and user experience of the e-commerce site. This role ensures seamless collaboration between markets, IT, internal stakeholders and external partners to identify, track, prioritise, and resolve issues efficiently. The E-Commerce … reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute … and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms (e.g., Adobe Experience Manager & Hybris) Understanding of Analytical More ❯

optimization of our online sales channels. The E-Commerce Success Manager is the central point of contact for all issues, bugs, and technical challenges impacting the performance and user experience of the e-commerce site. This role ensures seamless collaboration between markets, IT, internal stakeholders and external partners to identify, track, prioritise, and resolve issues efficiently. The E-Commerce … reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute … and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms (e.g., Adobe Experience Manager & Hybris) Understanding of Analytical More ❯

the Digital Marketing team, which currently comprises of one Digital Marketing Analyst, and the Marketing Events team, with a Marketing Events Lead and Marketing Events Analyst. 8 years of experience in digital marketing. Proven experience running and optimising digital campaigns. Preferably experienced distributing not only the UK but also the US and EMEA. Managing the digital budget (Eg … paid media, third party suppliers etc) and aligning it with other budget holders across the marketing team. Understanding the customer journey through a digital landscape and introducing an effective CRO strategy as a result. Knowledge of working with cutting edge AI tooling, incorporated into a Digital Marketing strategy. Experience with building and maintaining a website, both local and … globally. Supporting and helping to develop the content strategy. Experience in working with Hubspot (CRM and Marketing Hub). A healthy understanding of lead generation (process and marketing initiatives). Outstanding project management and communications skills; Strong data analysis and reporting skills. A team player and able to dive in on multiple projects. Collaboration skills to work with the More ❯

the global Azure cloud strategy, ensuring alignment with digital transformation and business goals. Drive the adoption of AI and machine learning capabilities within Azure to improve efficiency and enhance customer experience. Continuously assess emerging technologies and trends to evolve the cloud roadmap. Architecture & Design Partner with Microsoft and internal SMEs to design enterprise-grade Azure solutions across IaaS, PaaS … accountability for the financial performance of the cloud service portfolio. Work closely with business units, technology leadership, and external partners to deliver strategic cloud initiatives. About You 10+ years experience in IT leadership, with at least 5 years focused on Azure cloud strategy and operations. Proven track record managing large-scale, global cloud environments and distributed teams. Deep expertise … in Azure services, cloud architecture, AI/ML integration, and managed service delivery. Excellent leadership, communication, and stakeholder management skills. Strong financial acumen, with experience in cloud cost optimisation and budgeting. Demonstrated ability to build and evolve modern cloud services in close partnership with cloud providers, ensuring agility and continuous improvement. Experience with hybrid and multi-cloud environments More ❯

re ready to step up your leadership game. What we're after: Proven experience with DAX & SQL (essential!) Strong BI data modelling + advanced visualization skills UX/CX mindset when designing reports and dashboards Experience leading requirements gathering, stakeholder management & vendor relationships Team leadership experience - setting objectives, mentoring, driving performance Agile delivery background + passion for More ❯

Our client is a forward-thinking, dynamic business that's undergoing a digital transformation. They are committed to harnessing the power of data to drive strategic decisions and enhance customer experiences across B2B and B2C markets. Their dedicated data and analytics team is at the heart of this journey, exploring innovative technologies to fuel growth and deliver business intelligence … and Analytics Leadership team, you'll have the opportunity to lead strategic projects, enhance performance, and support a range of analytical and business intelligence teams across the organization. Your Experience To succeed in this role, you'll need: Minimum of 5 years' experience working with SQL production environments, ideally in a Data Engineer or DBA capacity. Expertise with … SQL, T-SQL , and the ability to manage dynamic data warehouse loads. Extensive experience in data integration, modelling , and data ingestion . Strong hands-on experience with Azure , SSIS , and DataBricks . A collaborative, problem-solving mindset with a focus on continual optimization. Strong analytical skills and the ability to apply these in a business setting. Desirable: Experience More ❯

Our client is a forward-thinking, dynamic business that's undergoing a digital transformation. They are committed to harnessing the power of data to drive strategic decisions and enhance customer experiences across B2B and B2C markets. Their dedicated data and analytics team is at the heart of this journey, exploring innovative technologies to fuel growth and deliver business intelligence … and Analytics Leadership team, you'll have the opportunity to lead strategic projects, enhance performance, and support a range of analytical and business intelligence teams across the organization. Your Experience To succeed in this role, you'll need: Minimum of 5 years' experience working with SQL production environments, ideally in a Data Engineer or DBA capacity. Expertise with … SQL, T-SQL , and the ability to manage dynamic data warehouse loads. Extensive experience in data integration, modelling , and data ingestion . Strong hands-on experience with Azure , SSIS , and DataBricks . A collaborative, problem-solving mindset with a focus on continual optimization. Strong analytical skills and the ability to apply these in a business setting. Desirable: Experience More ❯

its commitment to multi-category, multi-channel retailing. From its beginnings as a brochure business to its early foray into e-commerce, the brand has embraced a seamless shopping experience that is now a vital part of its DNA. Today, online sales account for more than half of the groups total sales, underscoring the importance of digital innovation in … phase of evolution. With a focus on becoming even more present, modern, and beloved by customers, the brand is ready to continue its journey of thoughtful expansion and refreshed customer engagement. A highly effective digital trading function will be integral to this next phase, and we are looking to hire a Head of Digital Trading who will define and … analytical and results-oriented digital leader. The Head of Digital Trading will be responsible for maximising the performance of our digital channels [website and app], ensuring we deliver exceptional customer experiences while driving sustainable sales and profit growth. Define and deliver the overall digital trading strategy, aligned with business objectives. Own digital sales, margin, conversion and customer journey More ❯

solutions for digital marketing across TUI. As a key bridge between digital marketing operations and technology teams, this role ensures successful implementation of digital strategies, optimising efficiency and enhancing customer experiences. This position is critical to TUI's digital transformation journey, supporting scalable performance marketing solutions in a high-growth, global context. The role also owns the commercial and … to end delivery of technology solutions, ensuring seamless integration into E2E aligned operational processes with all the regions and adjoining departments. Partner with teams in operations, marketing, finance, and customer service to identify tech-driven efficiencies, Solutions need to be connected with other (internal & external) systems and be fed with all the necessary data Lead cross-functional implementation projects … adoption and engagement by implementing effective training programs for all stakeholders in regions and stakeholder communication strategies Ensure technological implementations align with regulatory and security standards. About You Demonstratable experience in technology implementation and digital transformation roles Proven experience in leading large-scale projects within corporate environments, ideally within the travel industry Strong experience managing external technology More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … customers. What's the opportunity? You will be the Engineering leader for our Monetisation, Growth, and Website platforms - three critical areas that fuel Intercom's business model and our customer acquisition engine. This is an opportunity to partner closely with Product, Finance, Marketing, and Sales leadership to shape how we package, sell, and deliver our product to customers around More ❯

Senior Full Stack Software Engineer Want to help shape the future of digital customer experiences? We’re working with a global consumer brand that is investing heavily in technology as part of its digital transformation. With millions of customers worldwide, they’re building scalable platforms and applications to power the next generation of customer experiences. The Role We … re looking for a Senior Software Engineer to join the team and contribute to building innovative, customer-facing digital products. You’ll work across both frontend and backend systems, collaborating with product managers, designers, and other engineers to deliver high-quality, scalable solutions. This is a great opportunity for someone ready to take ownership of features end-to-end … testing, and debugging to ensure high standards of delivery. Contribute to architecture discussions and help shape technical direction. Support continuous improvement of processes, tools, and best practices. Skills and Experience Solid experience in full stack development , ideally with Kotlin, Java, TypeScript, and JavaScript Understanding of cloud-based development (Google Cloud Platform or similar). Familiarity with microservices, REST More ❯

Senior Full Stack Software Engineer Want to help shape the future of digital customer experiences? We’re working with a global consumer brand that is investing heavily in technology as part of its digital transformation. With millions of customers worldwide, they’re building scalable platforms and applications to power the next generation of customer experiences. The Role We … re looking for a Senior Software Engineer to join the team and contribute to building innovative, customer-facing digital products. You’ll work across both frontend and backend systems, collaborating with product managers, designers, and other engineers to deliver high-quality, scalable solutions. This is a great opportunity for someone ready to take ownership of features end-to-end … testing, and debugging to ensure high standards of delivery. Contribute to architecture discussions and help shape technical direction. Support continuous improvement of processes, tools, and best practices. Skills and Experience Solid experience in full stack development , ideally with Kotlin, Java, TypeScript, and JavaScript Understanding of cloud-based development (Google Cloud Platform or similar). Familiarity with microservices, REST More ❯

Senior Full Stack Software Engineer Want to help shape the future of digital customer experiences? We’re working with a global consumer brand that is investing heavily in technology as part of its digital transformation. With millions of customers worldwide, they’re building scalable platforms and applications to power the next generation of customer experiences. The Role We … re looking for a Senior Software Engineer to join the team and contribute to building innovative, customer-facing digital products. You’ll work across both frontend and backend systems, collaborating with product managers, designers, and other engineers to deliver high-quality, scalable solutions. This is a great opportunity for someone ready to take ownership of features end-to-end … testing, and debugging to ensure high standards of delivery. Contribute to architecture discussions and help shape technical direction. Support continuous improvement of processes, tools, and best practices. Skills and Experience Solid experience in full stack development , ideally with Kotlin, Java, TypeScript, and JavaScript Understanding of cloud-based development (Google Cloud Platform or similar). Familiarity with microservices, REST More ❯

Architect? We are currently seeking to hire a Data Solution Architect at Associate Director level to join our Dublin Data & AI team. We are looking for professionals with extensive experience in designing modern, scalable data platforms and cutting-edge analytics & AI solutions, coupled with strong industry experience and exceptional communication skills, who are dedicated to becoming thought leaders … in their field. Location : Dublin, as part of our hybrid working model. Grade : Associate Director Contract type : Permanent Key Qualifications and Experience We ideally need you to have most of the following on your CV: 7+ years' experience in designing and implementing modern data, analytics, and AI programs, with a focus on scalable, cloud-native solutions for large … organisations. Expertise in architecting data platforms , including data lakes, data lakehouses, data meshes , and real-time streaming architectures, to support advanced analytics, AI, and business intelligence use cases. Proven experience in designing architectures for structured, semi-structured, and unstructured data , leveraging technologies like Databricks, Snowflake, Apache Kafka , and Delta Lake to enable seamless data processing and analytics. Hands-on More ❯

support tickets are logged, triaged and resolved efficiently. Working closely with Service Delivery Consultants and the Technical Improvement Lead, youll help shape best practice, streamline processes, and deliver exceptional customer experiences. Youll also play a key role in mentoring the team, maintaining high service standards, and ensuring client SLAs are consistently achieved. Leading, mentoring and supporting the 1st Line … adequate resource and workload balance. Driving a culture of continuous improvement and knowledge sharing. Producing regular service delivery reports and insights. Requirements of the Service Desk Team Leader: Proven experience in a Service Desk or IT support environment (MSP experience advantageous). Previous leadership, mentoring or senior support experience. Excellent communication and customer service skills. Ability to … practice and ticketing systems (Autotask, ConnectWise, etc.). A proactive, collaborative approach and genuine enthusiasm for developing others. Desirable: ITIL Foundation or Practitioner qualification Microsoft 365 Certified: Administrator Expert Experience with ISO27001 environments In return our client offers hybrid working (3 days a week in the office to collaborate with the team), free tech subscriptions, regular social events, charitable More ❯

End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices … through automation, self-service solutions, knowledge base development, and performance reporting. Collaborate with IT and business stakeholders, acting as the point of escalation for critical issues and ensuring excellent customer experience. KEY RESPONSIBILITIES: Service Desk Management Lead, mentor, and develop the Service Desk team to deliver excellent customer service and technical support. Ensure efficient handling of incidents, service … meet business demands Define, maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications ITIL Framework - DESIRABLE Professional Qualifications Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL Strong knowledge of ITIL practices and Service More ❯

End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices … through automation, self-service solutions, knowledge base development, and performance reporting. Collaborate with IT and business stakeholders, acting as the point of escalation for critical issues and ensuring excellent customer experience. KEY RESPONSIBILITIES: Service Desk Management Lead, mentor, and develop the Service Desk team to deliver excellent customer service and technical support. Ensure efficient handling of incidents, service … meet business demands Define, maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications ITIL Framework - DESIRABLE Professional Qualifications Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL Strong knowledge of ITIL practices and Service More ❯

and Account Manager plays a strategic role in Cubc's Connected Services. This role will drive revenue growth by acquiring new clients, expanding existing relationships, and ensuring long-term customer satisfaction. This position combines strategic sales leadership , relationship management , and market insight to identify opportunities, close deals, and manage key accounts to achieve business objectives. Responsibilities Business Development Identify … relationships with decision-makers and stakeholders to identify upsell and cross-sell opportunities. Manage account reviews, performance reports, and contract renewals. Resolve client issues promptly while maintaining a positive customer experience. Monitor account health metrics and proactively address risks or opportunities. Strategic & Analytical Analyse market trends, competitor activity, and customer insights to inform business strategy. Prepare regular forecasts … performance reports, and business plans. Provide feedback to leadership regarding customer needs and emerging market opportunities. Mentor junior team members and contribute to improving internal sales processes. Requirements Education & Experience Bachelor's degree in Business, Marketing, or a related field (MBA preferred). 10 years of experience in business development, sales, or account management, preferably in SaaS More ❯

First Point Group has an exciting director level opportunity for a Director of Training & Quality Assurance with Fixed and/or 4G/5G Mobile Wireless Field Services Telecoms experience within the Senior Leadership Team of an international telecoms company. This is a truly exciting opportunity for an experienced Training & Quality Professional to have full ownership and accountability of … a brand-new training and assurance function overseeing 300+ employees. The successful candidate must have proven experience in leading quality assurance functions, a strong background in developing and implementing training programmes across Fixed Line and/or 4G/5G Field Services, and demonstrated success driving operational excellence within telecoms or digital infrastructure environments. On offer is 100% remote … get the chance for occasional international travel. PLEASE NOTE sponsorship cannot be provided. Candidates must live in the UK with valid rights to work. Role Overview This is a customer-facing leadership position with accountability for promoting operational excellence across the business. The role involves close collaboration with Sales and Operational Teams to develop quality and training programmes, processes More ❯

candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Want to help shape the future of digital customer experiences? We're working with a global consumer brand that is investing heavily in technology as part of its digital transformation. With millions of customers worldwide, they're building … scalable platforms and applications to power the next generation of customer experiences. The Role We're looking for a Full Stack Software Engineer to join the team and contribute to building innovative, customer-facing digital products. You'll work across both frontend and backend systems, collaborating with product managers, designers, and other engineers to deliver high-quality, scalable … testing, and debugging to ensure high standards of delivery. Contribute to architecture discussions and help shape technical direction. Support continuous improvement of processes, tools, and best practices. Skills and Experience Solid experience in full stack development, ideally with Kotlin, Java, React, TypeScript, and Next.js. Understanding of cloud-based development (Google Cloud Platform or similar). Familiarity with microservices More ❯

Full Stack Software Engineer Want to help shape the future of digital customer experiences? We’re working with a global consumer brand that is investing heavily in technology as part of its digital transformation. With millions of customers worldwide, they’re building scalable platforms and applications to power the next generation of customer experiences. The Role We’re … looking for a Full Stack Software Engineer to join the team and contribute to building innovative, customer-facing digital products. You’ll work across both frontend and backend systems, collaborating with product managers, designers, and other engineers to deliver high-quality, scalable solutions. This is a great opportunity for someone ready to take ownership of features end-to-end … testing, and debugging to ensure high standards of delivery. Contribute to architecture discussions and help shape technical direction. Support continuous improvement of processes, tools, and best practices. Skills and Experience Solid experience in full stack development , ideally with Kotlin, Java, React, TypeScript, and Next.js . Understanding of cloud-based development (Google Cloud Platform or similar). Familiarity with More ❯