126 to 150 of 313 Remote Customer Insight Jobs

to our customers and taking action to ensure they achieve their business goals. You see, the software we create is merely a means of delivering value. Our thinking is customer-first. That’s why our customers are at the front and centre of all we do. And in the spirit of sideways thinking, we’re by their side as … our products, users, business, and competition through rigorous data exploration. You'll craft clear, specific, and jargon-free communication that profoundly resonates with customers, consistently bringing energy and a customer-centric focus to elevate the quality of all the work. What You’ll Do: Deep domain expertise: Develop a comprehensive understanding of the domain's services, including their architecture … Engineering and the Product Advocate) that aligns with evolving and emerging SEO best practices, targets relevant keywords, and simplifies complex technical topics for the target audience. Own and drive customer insights: Own and drive the processes for gathering and analyzing customer insights through win/loss interviews and continuous feedback loops, directly informing external messaging and proactively refining More ❯

dental practices, and offices. Key Responsibilities • Lead the vision and strategy for Bupa’s network domain, aligning with our digital transformation goals.• Drive the transition to a product-led, customer-centric model using modern SASE-based architecture.• Manage and mentor cross-functional product teams, including engineers, architects, and delivery leads.• Collaborate across domains (Cloud, Security, Digital Workplace) to ensure … rollouts.• Own the product lifecycle from discovery to delivery, embedding SRE, DevOps, and automation best practices.• Engage with stakeholders to translate business needs into product priorities using data and customer insights.• Optimise commercial performance, managing cost-to-serve, vendor relationships, and sourcing strategies.• Ensure compliance with internal security policies and external regulations, embedding Zero Trust principles. What We’re More ❯

dental practices, and offices. Key Responsibilities • Lead the vision and strategy for Bupa’s network domain, aligning with our digital transformation goals. • Drive the transition to a product-led, customer-centric model using modern SASE-based architecture. • Manage and mentor cross-functional product teams, including engineers, architects, and delivery leads. • Collaborate across domains (Cloud, Security, Digital Workplace) to ensure … rollouts. • Own the product lifecycle from discovery to delivery, embedding SRE, DevOps, and automation best practices. • Engage with stakeholders to translate business needs into product priorities using data and customer insights. • Optimise commercial performance, managing cost-to-serve, vendor relationships, and sourcing strategies. • Ensure compliance with internal security policies and external regulations, embedding Zero Trust principles. What We’re More ❯

Customer Insight Analyst Location: Leeds (Hybrid – 1 day per week in office) Salary: Up to £45,000 (depending on experience) The Company A well-established digital platform with over a million active users across the UK, offering technology-led subscription services in a fast-scaling consumer market. Known for its innovation in healthcare and eCommerce, the business has … seen rapid growth in recent years and is continuing to expand its analytics capabilities. The Customer Insight Analyst will play a key role in shaping customer and marketing strategies by translating behavioural data into commercial insight. The Role This is a hands-on role focusing on customer analytics, segmentation, and marketing performance. You’ll be responsible … for building dashboards, analysing behavioural trends, and guiding strategic decisions across acquisition, retention, and customer lifetime value. The role suits an analyst who’s confident with SQL, data visualisation tools like Tableau, and who can bridge the gap between data and non-technical stakeholders. Key Responsibilities Deliver insight to support acquisition, retention, and growth strategies Build and maintain More ❯

half of all UK housing transactions each year. We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up transactions, reduce risks, improve customer experiences, stay ahead of regulatory changes, and unlock new business growth opportunities. While not a start-up, we maintain a start-up mindset to achieve our ambitions and encourage … our people to operate with this approach. Key Responsibilities We're seeking a strategic and hands-on Customer Marketing & Advocacy Manager to lead efforts in engaging, educating, and energizing our existing Alto customer base. This role involves managing customer communications, driving product adoption via webinars and enablement materials, and building a strong advocacy program—ensuring our happiest … customers tell our story. You will serve as the voice of the customer within the business, managing customer communications, establishing feedback loops, and collaborating with support, success, product, and sales teams to identify advocates and convert them into case studies, reference accounts, and brand ambassadors. This role will impact retention, revenue growth, and reputation by enhancing our review More ❯

Customer Insights & Strategy Executive (f/m/d) As a Customer Insights & Strategy Executive, you will support the Customer Insights & Strategy Leads and Client Director in delivering insights and strategies to our top clients and in challenging commercial situations. Key Tasks Data provisioning – transforming and formatting data for analysis Reviewing datasets for cleanliness Analysis – extracting key More ❯

We're looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. This role goes beyond traditional Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you … customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email, phone … or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the customer. Customer Experience & Engagement Ensure every customer interaction is empathetic, professional, and outcome-driven. Guide users through key lifecycle moments-onboarding, certification, renewals, with clarity and ownership. Proactively identify customers More ❯

Full-time - Paris or London As EMEA Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You'll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, and helping them get the most out of Kiln's products and services. Responsibilities … product implementation and customization. Keep customers informed of all upcoming product updates and enhancements. Gather feedback from customers on features and work with the product development team to incorporate customer insights into future releases. Address any technical challenges and ensure solutions are provided in a timely and effective manner. Be an advocate for the customer within our organization. … Lead quarterly reviews with key customer stakeholders to discuss product performance, understand their business needs, and align our services accordingly. Identify upselling and cross-selling opportunities. Work with Account Executives, other GTM team members, and other Kilners to reach company goals. Requirements: 4+ years of experience with a minimum of 2+ years in B2B customer success, account management More ❯

enabled transformation projects. Partner with a diverse set of stakeholders – from IT and digital teams to executive leadership – to shape impactful solutions. Define and document business and functional requirements, customer journeys, service blueprints, and prototypes. Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver … e.g., BCS, IIBA, or equivalent). Prince2 and/or Agile project management qualifications. Experience in a Senior Business Analyst role leading analysis within projects or workstreams. Demonstrable strong customer insight-driven design thinking. Knowledge of Product Management, Waterfall/Agile mthodolgies including user story writing, backlog management and acceptance criteria definition. Experience of working on business change More ❯

enabled transformation projects. Partner with a diverse set of stakeholders – from IT and digital teams to executive leadership – to shape impactful solutions. Define and document business and functional requirements, customer journeys, service blueprints, and prototypes. Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver … What we are looking for: Business Analysis certification (e.g., BCS, IIBA, or equivalent). Experience in a Senior Business Analyst role leading analysis within projects or workstreams. Demonstrable strong customer insight-driven design thinking. Knowledge of Product Management, Waterfall/Agile methodologies including user story writing, backlog management and acceptance criteria definition. Experience of working on business change More ❯

to advance the freedom of money and improve financial access for people around the world. Responsibilities As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity Create a culture and processes which achieve the business goals and … objectives with regards to customer service Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers Act as the Voice of the Customer across the organization Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized Requirements 1+ years experience of proven customer facing experience or experience as More ❯

Business Profile, Apple Business Connect, Bing Places and our Agent/Broker Marketplace. You’ll play a key role in shaping the roadmap for this high impact initiative, combining customer insight, problem solving, and operational coordination with our internal team and external customers. The role sits within our product team, reporting into our VP Product and works closely … with engineering, ops, marketing, and customer success teams. This is an exciting opportunity for someone who’s passionate about helping businesses get discovered online, understands the power of platform integrations, and thrives in early stage startups. What Will Keep You Challenged Product Leadership Define and own the roadmap for our Operator and Agent focused products, specifically our distribution initiatives … Apple, Bing, and other listings platforms) Translate vision and strategy into actionable plans and clear product requirements Work closely with engineering to scope, build and ship features that unlock customer value and impact Align with stakeholders across Customer Success, Sales, and Marketing to ensure product market fit Discovery & Problem Solving Partner with our customers and internal teams to More ❯

understanding of both the student experience and the pathways to revenue. Youll help identify and shape the most valuable opportunities, collaborating closely with Product Design and Engineering to turn insight into innovative, intuitive and outcome-driven product solutions. You'll influence strategic product decisions using a blend of user insight, data, commercial awareness and competitive context - always keeping … key role in driving innovation - helping identify and shape ideas that move the product forward, especially where AI or new approaches can unlock meaningful differentiation. Key Responsibilities Product Discovery & Insight Explore the needs, challenges and motivations of students through research, behavioural data and feedback loops. Stay closely aligned with assessor and institutional priorities to ensure Tailo meets expectations and … improve experience and outcomes. Define and monitor metrics to evaluate product performance and inform decisions. Problem Framing & Solution Shaping Identify and define high-value problems grounded in user and customer insights, feedback, data and strategic priorities. Collaborate with Design and Engineering to explore and shape meaningful solutions - breaking down complexity, aligning early on value and assessing feasibility. Turn validated More ❯

role will be responsible for product adoption among new and existing customers by ensuring strong product/market fit and a clear value proposition, as well as improving existing customer retention via increased engagement with our product. Reporting to Director, PMM and Insights, you will be responsible for: Playing a strategic role in growing the ZEPZ user bases and … new feature adoptions with special focus on new products. Leading the creation of impactful customer communication for products, services, and features, targeting both innovation/acquisition and lifecycle engagement of existing customers. Partnering closely with Product Managers to ensure optimal product-market fit, establish compelling, differentiated value propositions, and define the go-to-market strategy that dominates the market … our product pipeline across all channels and markets. Exercising strong stakeholder management to ensure alignment and drive momentum. Applying data-driven decision-making to accelerate user growth and maximize customer adoption, unblocking stagnation. Experience we're looking for: Extensive experience in a PMM role. Experience conducting market research. Leveraging Customer Insight team for discovery and feedback. Independent More ❯

make and the work we do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership and direction to the product More ❯

make and the work we do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership and direction to the product More ❯

Job Title: Senior Functional Consultant - Dynamics 365 CE (Customer Service Workspace) Location: Luton Airport (Hybrid) Contract: 6 months We're seeking a Senior Functional Consultant with expert knowledge of Dynamics 365 CE, specialising in Customer Service Workspace. You'll design and deliver omnichannel service experiences, working closely with stakeholders to shape solutions that enhance customer journeys. Key … responsibilities include configuring core Customer Service features (case management, SLAs, queues), implementing Omnichannel (LiveChat, WhatsApp, Voice, Social Media), and optimising Unified Routing and agent tools. You'll need: 4+ years in Dynamics 365 CE, including 2+ with Customer Service Workspace. Experience configuring multiple omnichannel channels. Strong understanding of case management, routing, and productivity tools. Knowledge of Power Platform … and telephony/social media integrations. Excellent stakeholder engagement and agile delivery experience. Microsoft certifications (MB-230) and experience in customer insights or virtual agents are a plus. JBRP1_UKTJ More ❯

Job Title: Senior Functional Consultant - Dynamics 365 CE (Customer Service Workspace) Location: Luton Airport (Hybrid) Contract: 6 months We're seeking a Senior Functional Consultant with expert knowledge of Dynamics 365 CE, specialising in Customer Service Workspace. You'll design and deliver omnichannel service experiences, working closely with stakeholders to shape solutions that enhance customer journeys. Key … responsibilities include configuring core Customer Service features (case management, SLAs, queues), implementing Omnichannel (LiveChat, WhatsApp, Voice, Social Media), and optimising Unified Routing and agent tools. You'll need: 4+ years in Dynamics 365 CE, including 2+ with Customer Service Workspace. Experience configuring multiple omnichannel channels. Strong understanding of case management, routing, and productivity tools. Knowledge of Power Platform … and telephony/social media integrations. Excellent stakeholder engagement and agile delivery experience. Microsoft certifications (MB-230) and experience in customer insights or virtual agents are a plus. More ❯

Job Title: Senior Functional Consultant - Dynamics 365 CE (Customer Service Workspace) Location: Luton Airport (Hybrid) Contract: 6 months We're seeking a Senior Functional Consultant with expert knowledge of Dynamics 365 CE, specialising in Customer Service Workspace. You'll design and deliver omnichannel service experiences, working closely with stakeholders to shape solutions that enhance customer journeys. Key … responsibilities include configuring core Customer Service features (case management, SLAs, queues), implementing Omnichannel (LiveChat, WhatsApp, Voice, Social Media), and optimising Unified Routing and agent tools. You'll need: 4+ years in Dynamics 365 CE, including 2+ with Customer Service Workspace. Experience configuring multiple omnichannel channels. Strong understanding of case management, routing, and productivity tools. Knowledge of Power Platform … and telephony/social media integrations. Excellent stakeholder engagement and agile delivery experience. Microsoft certifications (MB-230) and experience in customer insights or virtual agents are a plus. JBRP1_UKTJ More ❯

Job Title: Senior Functional Consultant - Dynamics 365 CE (Customer Service Workspace) Location: Luton Airport (Hybrid) Contract: 6 months We're seeking a Senior Functional Consultant with expert knowledge of Dynamics 365 CE, specialising in Customer Service Workspace. You'll design and deliver omnichannel service experiences, working closely with stakeholders to shape solutions that enhance customer journeys. Key … responsibilities include configuring core Customer Service features (case management, SLAs, queues), implementing Omnichannel (LiveChat, WhatsApp, Voice, Social Media), and optimising Unified Routing and agent tools. You'll need: 4+ years in Dynamics 365 CE, including 2+ with Customer Service Workspace. Experience configuring multiple omnichannel channels. Strong understanding of case management, routing, and productivity tools. Knowledge of Power Platform … and telephony/social media integrations. Excellent stakeholder engagement and agile delivery experience. Microsoft certifications (MB-230) and experience in customer insights or virtual agents are a plus. JBRP1_UKTJ More ❯

Job Title: Senior Functional Consultant - Dynamics 365 CE (Customer Service Workspace) Location: Luton Airport (Hybrid) Contract: 6 months We're seeking a Senior Functional Consultant with expert knowledge of Dynamics 365 CE, specialising in Customer Service Workspace. You'll design and deliver omnichannel service experiences, working closely with stakeholders to shape solutions that enhance customer journeys. Key … responsibilities include configuring core Customer Service features (case management, SLAs, queues), implementing Omnichannel (LiveChat, WhatsApp, Voice, Social Media), and optimising Unified Routing and agent tools. You'll need: 4+ years in Dynamics 365 CE, including 2+ with Customer Service Workspace. Experience configuring multiple omnichannel channels. Strong understanding of case management, routing, and productivity tools. Knowledge of Power Platform … and telephony/social media integrations. Excellent stakeholder engagement and agile delivery experience. Microsoft certifications (MB-230) and experience in customer insights or virtual agents are a plus. JBRP1_UKTJ More ❯

Job Title: Senior Functional Consultant - Dynamics 365 CE (Customer Service Workspace) Location: Luton Airport (Hybrid) Contract: 6 months We're seeking a Senior Functional Consultant with expert knowledge of Dynamics 365 CE, specialising in Customer Service Workspace. You'll design and deliver omnichannel service experiences, working closely with stakeholders to shape solutions that enhance customer journeys. Key … responsibilities include configuring core Customer Service features (case management, SLAs, queues), implementing Omnichannel (LiveChat, WhatsApp, Voice, Social Media), and optimising Unified Routing and agent tools. You'll need: 4+ years in Dynamics 365 CE, including 2+ with Customer Service Workspace. Experience configuring multiple omnichannel channels. Strong understanding of case management, routing, and productivity tools. Knowledge of Power Platform … and telephony/social media integrations. Excellent stakeholder engagement and agile delivery experience. Microsoft certifications (MB-230) and experience in customer insights or virtual agents are a plus. JBRP1_UKTJ More ❯

Job Title: Senior Functional Consultant - Dynamics 365 CE (Customer Service Workspace) Location: Luton Airport (Hybrid) Contract: 6 months We're seeking a Senior Functional Consultant with expert knowledge of Dynamics 365 CE, specialising in Customer Service Workspace. You'll design and deliver omnichannel service experiences, working closely with stakeholders to shape solutions that enhance customer journeys. Key … responsibilities include configuring core Customer Service features (case management, SLAs, queues), implementing Omnichannel (LiveChat, WhatsApp, Voice, Social Media), and optimising Unified Routing and agent tools. You'll need: 4+ years in Dynamics 365 CE, including 2+ with Customer Service Workspace. Experience configuring multiple omnichannel channels. Strong understanding of case management, routing, and productivity tools. Knowledge of Power Platform … and telephony/social media integrations. Excellent stakeholder engagement and agile delivery experience. Microsoft certifications (MB-230) and experience in customer insights or virtual agents are a plus. JBRP1_UKTJ More ❯

Job Title: Senior Functional Consultant - Dynamics 365 CE (Customer Service Workspace) Location: Luton Airport (Hybrid) Contract: 6 months We're seeking a Senior Functional Consultant with expert knowledge of Dynamics 365 CE, specialising in Customer Service Workspace. You'll design and deliver omnichannel service experiences, working closely with stakeholders to shape solutions that enhance customer journeys. Key … responsibilities include configuring core Customer Service features (case management, SLAs, queues), implementing Omnichannel (LiveChat, WhatsApp, Voice, Social Media), and optimising Unified Routing and agent tools. You'll need: 4+ years in Dynamics 365 CE, including 2+ with Customer Service Workspace. Experience configuring multiple omnichannel channels. Strong understanding of case management, routing, and productivity tools. Knowledge of Power Platform … and telephony/social media integrations. Excellent stakeholder engagement and agile delivery experience. Microsoft certifications (MB-230) and experience in customer insights or virtual agents are a plus. JBRP1_UKTJ More ❯

Job Title: Data Architect (Customer) Location: London - Hybrid The Opportunity We're looking for an experienced Data Architect to lead the design and delivery of customer data architecture in support of business strategy and analytics. You'll play a key role in defining data models, implementing governance, and integrating data across systems-empowering business users with secure, scalable … access to customer insights. Key Responsibilities Design and maintain end-to-end data architecture focused on customer domains. Implement robust data governance to ensure security, compliance, and quality (e.g. GDPR). Collaborate with stakeholders to align data architecture with business objectives. Develop and manage data models (conceptual, logical, physical) and integration pipelines. Leverage Azure technologies to build scalable … data platforms and solutions. Integrate Customer Data Platforms (e.g. Salesforce) into a centralised data ecosystem. Document data flows and support self-service analytics. About You Essential: Proven experience designing customer-focused data architectures. Strong knowledge of Azure data services and modern data modelling tools. Expertise in data governance, privacy, consent management, and security. Skilled in ETL, data warehousing More ❯