26 to 50 of 275 Remote Incident Management Jobs

specialize in Telecommunications, Media and Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Management and Project management, Development, Design and Implementation, Infrastructure). From its original focus on technical engineering and Business Analysis, ACENSI has developed new areas of expertise in Human … Resource Management Systems, Business Intelligence, e-learning and Client Relationship Management. Dynamism, enthusiasm and social development are all valued at ACENSI, allowing our clients to benefit from consultants with a true blend of talents. ACENSI BELGIUM is looking for his client a Network Engineer (F/M/X) Project/Department Description and responsibilities Provide support for network … Infoblox, Meraki SDWan/Lan/Wlan (cloud-managed), Checkpoint FW and VPN-Ivanti Lan/Wan will be his specific focus in the beginning of the mission. • Ensure incident management in a 24/7 datacenter and customer environment. (L1/l2 and L3) • Ensure, follow-up an perform delivery of WAN/LAN/WLAN, DC More ❯

cloud networking, traditional datacentre networking, and modern network security practices. They will collaborate across infrastructure, security, and DevOps teams to ensure reliability, automation, and performance —spanning trading platforms, asset management systems, and internal services. Role Responsibilities Cloud & On-Prem Network Infrastructure Lead the design, deployment, and operation of complex cloud (AWS & Azure) and on-prem network infrastructure. Architect and … networking best practices. Lead major infrastructure initiatives from design through to implementation. Support & Innovation Continuously assess the evolving needs of the business and identify areas for innovation. Ensure rapid incident response and play a key role in the change and incident management process. Contribute to strategic technology decisions with a focus on resilient network design. Professional Experience More ❯

cloud networking, traditional datacentre networking, and modern network security practices. They will collaborate across infrastructure, security, and DevOps teams to ensure reliability, automation, and performance —spanning trading platforms, asset management systems, and internal services. Role Responsibilities Cloud & On-Prem Network Infrastructure Lead the design, deployment, and operation of complex cloud (AWS & Azure) and on-prem network infrastructure. Architect and … networking best practices. Lead major infrastructure initiatives from design through to implementation. Support & Innovation Continuously assess the evolving needs of the business and identify areas for innovation. Ensure rapid incident response and play a key role in the change and incident management process. Contribute to strategic technology decisions with a focus on resilient network design. Professional Experience More ❯

troubleshoot hardware, software, and network problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support when necessary. Telecoms Support: Provide … updates, patches, and system backups. Conduct regular system audits to ensure security and compliance. Collaborate with vendors and other IT professionals to address hardware and software issues. IT Infrastructure Management: Assist in the planning, implementation, and maintenance of IT infrastructure. Monitor system performance and troubleshoot issues to ensure optimal functionality. Contribute to the development and improvement of IT policies … ensure optimal system functionality. IT Audits: Contribute to IT audits to ensure compliance with security policies and procedures. Maintain accurate records and documentation related to IT audits. User Account Management: Create and remove user accounts on various systems as per organisational requirements. Manage password resets on multiple systems and ensure security protocols are followed. Support for IT Administrators: Assist More ❯

weekends, and swing shifts. Job Responsibilities: • Advanced Technical Support: Resolve complex technical issues for end-users, utilizing deep knowledge of systems and applications to deliver high-quality, timely support. • Incident Management: Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels. • Knowledge Base Enhancements: Develop and update … Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members. • ServiceNow Proficiency: Utilize ServiceNow to manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes. • Cross-Training: Participate in training and workshops to share expertise with team members … Department of the Air Force specified software). • Knowledgeable of customer service best practice and processes Desired Skills: • Active DoD Secret Clearance • Security+ Certification • Experience using Service Now service management software (or similar tool) The role includes health insurance, dental insurance, 4% 401k match, and other benefits. Schedule All new hires are required to work onsite for the first More ❯

the heart of what we do and we'll do our best toagreea working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … work. Providing exceptional customer experience and service, to internal Met Office staff. Training & Continued professional development both on the job & with dedicated training time & paid qualifications. Proactively reviewing the Incident and Task queues and taking ownership ofsupportrequests. Supporting modem Windows desktop, hardware lifecycle, M365, and wider aspects of End user computing in the Met Office Administering and updating policies … supporting hardware, software, and operating systems in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades, Mobile Devices More ❯

To be successful in this role, you will wield a broad range of skills and deep understanding within Cloud network and security architecture (Azure), and excellent communication and stakeholder management skills. This role will see you taking ownership of for the delivery of security solutions within the group to support and enhance our security strategies. Please note this role … latest security technologies. Installing, configuring, updating, and monitoring security tools and software, such as antivirus, encryption, authentication, SIEM etc. Evaluate, research and manage emerging cyber security threats. Support the incident management process, through Root Cause Analysis. Responding to and resolving security incidents and events, such as malware infections, phishing attempts, denial-of-service attacks, data breaches, etc. Liaise … internal and external audits relating to information security. Conducting security awareness training and education for staff and users on best practices and emerging trends in cyber security. Use vulnerability management to improve Infinigate’s security landscape. Performing risk assessments and vulnerability scans to identify and mitigate potential threats to the network, devices, applications, and data. Complete security audits of More ❯

To be successful in this role, you will wield a broad range of skills and deep understanding within Cloud network and security architecture (Azure), and excellent communication and stakeholder management skills. This role will see you taking ownership of for the delivery of security solutions within the group to support and enhance our security strategies. Please note this role … latest security technologies. Installing, configuring, updating, and monitoring security tools and software, such as antivirus, encryption, authentication, SIEM etc. Evaluate, research and manage emerging cyber security threats. Support the incident management process, through Root Cause Analysis. Responding to and resolving security incidents and events, such as malware infections, phishing attempts, denial-of-service attacks, data breaches, etc. Liaise … internal and external audits relating to information security. Conducting security awareness training and education for staff and users on best practices and emerging trends in cyber security. Use vulnerability management to improve Infinigate’s security landscape. Performing risk assessments and vulnerability scans to identify and mitigate potential threats to the network, devices, applications, and data. Complete security audits of More ❯

have advanced knowledge of Microsoft Active Directory and SQL Server. Must possess a Microsoft Certified Solutions Expert (MCSE) - Server Infrastructure or equivalent. Duties: Responsible for the day-to-day management of the Windows Server infrastructure, to include, oversight of Active Directory and SQL Server. Provides leadership to the Windows Server team, overseeing activities within server imaging, Active Directory management, and SQL Server. Responsible for incident management as it relates to Active Directory and SQL Server. Performs advanced troubleshooting of complex system issues. Works primarily in a virtualized environment. Job Summary : The Microsoft Server Engineer position will provide support to the Active Directory Team and for IPv6-related activities. This candidate will be responsible for all IPv6 More ❯

sit at the heart of our engineering operations, bringing together SRE principles and modern platform engineering practices. This includes combining principles of SRE - such as service-level reliability, observability, incident response - with platform engineering practices like GitOps, Infrastructure as Code, DevSecOps automation, and self-service enablement, to help development teams ship faster, safer, and more cost-efficiently. What you … ll be doing: Designing and operating highly reliable, scalable, and secure Azure-based platforms Applying SRE principles like SLOs, observability, and incident management to drive service reliability Building Infrastructure as Code using Terraform (v1.7+) and GitOps workflows Enabling teams through platform tools, reusable Terraform modules, and self-service infrastructure Enhancing CI/CD pipelines (Azure DevOps, YAML-based … services (SQL, Cosmos DB, ADF, Functions, Logic Apps, etc.) Improving monitoring and alerting with Datadog, Grafana, ELK, and proactive failure detection Participating in the on-call rota and leading incident response workflows and blameless postmortems Coaching engineers, upskilling teams, and contributing to a culture of continuous improvement Driving cost awareness through FinOps practices and automated budget controls What we More ❯

so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Design and maintain a robust technology control testingframework aligned with risk management standards (e.g.,NIST, ISO 27001, COBIT, ITIL). Develop and update testing methodologies, ensuring theyaddress key risks related to IT infrastructure, cybersecurity,cloud services, and software development. Establish and … maintain control testing policies andprocedures that align with regulatory and internalgovernance requirements. Ensure the control testing framework integrates seamlesslywith the broader Operational Risk Management Framework(ORMF). Maintain a comprehensive control library, mapping controlsto risks and business objectives. Plan and execute detailed control testing activities acrossIT operations, systems, and processes, including: - Cybersecurity controls (e.g., firewalls, encryption, accessmanagement). - Cloud … computing controls (e.g., AWS, Azure, GoogleCloud). - Data protection controls (e.g., GDPR compliance, databackups). - Incident management processes and disaster recoverytesting. Test both the design and operating effectiveness of ITcontrols. Prioritise control testing activities based on risk assessments, focusing on high-risk areas such as paymentsystems, customer data protection, and regulatoryreporting. Document and communicate control deficiencies torelevant stakeholders. More ❯

IT infrastructure technologies and controls, including but not limited to the following services: networking, servers, telephony, firewalls, storage, backup and recovery, operating systems, business continuity planning, cybersecurity defences, security incident management, audit and compliance. Driving change projects and delivering new and enhanced IT capabilities that add value to the organisation. Providing guidance to the organisation on any necessary … in relation to cybersecurity, infrastructure and enterprise risk management. Proactively assist the organisational defence against cybersecurity threats by regularly monitoring new potential attack vectors and providing resolutions and risk management to the business. Manage requests (e.g. incidents, problems, user requests, change requests) through the appropriate tools, documentation and procedures within the IT Dept This requires diagnosis, system administration, installation … cloud deployment, Microsoft365, Exchange Online Administration, A good understanding of industry standards and cybersecurity, e.g. including but not limited to ISO9001, ISO027001, Cyber Essentials and ITIL. Understanding of project management principles. Excellent coordination skills. Ongoing technical skills developments and certification where required. As a team member, how you go about your job and your soft skills are just as More ❯

Coordination and direct involvement in operational problem resolution for customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Support and lead certain elements of transition activities for new customers into Support. Participate in monthly customer meetings, including support performance reviews Continuous improvement work with More ❯

of Microsoft technologies: Windows Server, Active Directory, PowerShell, Exchange, SharePoint, Teams, Azure. Track record delivering major upgrades, migrations, or automation initiatives (SCCM, Intune, PDQ, or similar). Strong documentation, incident management, and stakeholder engagement skills. Experience advising on IT strategy, risk, or compliance is highly desirable. Professional certifications (e.g., Microsoft, ITIL, Azure) are a strong advantage. Benefits More ❯

Razor Pages, Blazor, and Telerik Kendo UI Familiarity with Lambda expressions, LINQ, and Razor syntax Knowledge of SSIS, PowerShell, and modern CI/CD practices Understanding of change and incident management environments with strict SLAs Join us in delivering cutting-edge internal solutions that make a difference across our entire organisation. If you're looking for a role More ❯

and task prioritisation. Take ownership of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and actively share knowledge through documentation More ❯

than 86 countries. CSG delivers critical services across 33 trading businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As the primary Incident Manager, you'll lead the response to high-priority incidents, make critical decisions under pressure and coordinate cross-functional teams. Your role will be key to minimising disruption, maintaining … stakeholder confidence, and driving improvements that protect service performance and operational resilience. What you'll be doing Lead the end-to-end management of high-priority and critical incidents, ensuring fast restoration of service with minimal business impact. Act as the primary point of contact for senior stakeholders during incidents, delivering clear, timely and strategic communication. Coordinate technical and … business resources to resolve incidents quickly and effectively. Own and continuously improve the Priority Incident Management process in alignment with ITIL best practices. Conduct post-incident reviews, identify root causes and trends, and collaborate with Problem Management to prevent recurrence. Produce executive-level incident reports and summaries. Work closely with the Cyber Security team to More ❯

analysts working on your shift, while also delivering advanced security operations services to clients across a range of industries. As a Senior SOC Analyst, you will be central to incident response, threat hunting, and real-time defence management, guiding and mentoring two junior SOC analysts. The SOC team is deeply committed to leveraging the latest in automation and … more effective security outcomes. This role provides a unique opportunity to help shape the future of a next-gen SOC environment. This role combines hands-on technical expertise with management responsibility, offering a unique blend and the chance to contribute meaningfully to both team development and cutting-edge security operations. The shift pattern is four days on, four days … am) shifts. Key Responsibilities Mentorship & Team Leadership: Guide and support two juniors with ticket escalation and investigating incidents, fostering a culture of collaboration and continuous learning. Client Relationship Management: Act as a point of contact, managing ongoing communications and ensuring technical needs are met Threat Detection & Analysis: Triage and analyse alerts across multiple SIEM platforms (e.g., Microsoft Sentinel, custom More ❯

analysts working on your shift, while also delivering advanced security operations services to clients across a range of industries. As a Senior SOC Analyst, you will be central to incident response, threat hunting, and real-time defence management, guiding and mentoring two junior SOC analysts. The SOC team is deeply committed to leveraging the latest in automation and … more effective security outcomes. This role provides a unique opportunity to help shape the future of a next-gen SOC environment. This role combines hands-on technical expertise with management responsibility, offering a unique blend and the chance to contribute meaningfully to both team development and cutting-edge security operations. The shift pattern is four days on, four days … am) shifts. Key Responsibilities Mentorship & Team Leadership: Guide and support two juniors with ticket escalation and investigating incidents, fostering a culture of collaboration and continuous learning. Client Relationship Management: Act as a point of contact, managing ongoing communications and ensuring technical needs are met Threat Detection & Analysis: Triage and analyse alerts across multiple SIEM platforms (e.g., Microsoft Sentinel, custom More ❯

analysts working on your shift, while also delivering advanced security operations services to clients across a range of industries. As a Senior SOC Analyst, you will be central to incident response, threat hunting, and real-time defence management, guiding and mentoring two junior SOC analysts. The SOC team is deeply committed to leveraging the latest in automation and … more effective security outcomes. This role provides a unique opportunity to help shape the future of a next-gen SOC environment. This role combines hands-on technical expertise with management responsibility, offering a unique blend and the chance to contribute meaningfully to both team development and cutting-edge security operations. The shift pattern is four days on, four days … am) shifts. Key Responsibilities Mentorship & Team Leadership: Guide and support two juniors with ticket escalation and investigating incidents, fostering a culture of collaboration and continuous learning. Client Relationship Management: Act as a point of contact, managing ongoing communications and ensuring technical needs are met Threat Detection & Analysis: Triage and analyse alerts across multiple SIEM platforms (e.g., Microsoft Sentinel, custom More ❯

stack visibility and operational health across critical payment systems. You will collaborate with our application support DevOps Labs to utilize observability platforms such as Splunk and Dynatrace for monitoring, incident response, root cause analysis, and system performance optimization. About us We are an innovative bank committed to shaping finance as a force for good, empowering our people to innovate … dashboards with SLAs and performance indicators. Knowledge of configuring alerts, reducing noise, and automating alert routing in collaboration with Technical Recovery Managers. Proficiency in Splunk SPL, report scheduling, app management, and root cause analysis. Ability to conduct proactive system performance analysis and generate reports for stakeholders. Development of scripts for automation and integration of observability tools with CI/… CD pipelines. Excellent communication skills for interacting with management and support teams. Experience in an Incident Management environment. Additional useful experience Familiarity with infrastructure, application architecture, and cloud monitoring (AWS, GCP, Azure, OCP). About working for us We promote inclusivity, diversity, and support reasonable adjustments during recruitment. Our benefits include a generous pension, annual bonus, share More ❯

KPI and SLA tracking, reporting, and escalation processes Assess current staffing models and propose efficiencies Evaluate and advise on ITSM tools, including potential enhancements Ensure best-practice change and incident management procedures are followed Support the service desk team through any process transitions What We’re Looking For Degree in IT, Business Management, or equivalent experience Proven … track record managing service desks in fast-paced, ITIL-compliant environments Strong incident, change, and problem management experience Familiarity with a wide range of IT systems, tools, and standards Knowledge of IT governance, compliance, and industry legislation Excellent stakeholder communication and analytical skills Desirable ITIL certification Experience with SysAid or similar ITSM tools Flexibility to support occasional out More ❯

KPI and SLA tracking, reporting, and escalation processes Assess current staffing models and propose efficiencies Evaluate and advise on ITSM tools, including potential enhancements Ensure best-practice change and incident management procedures are followed Support the service desk team through any process transitions What We’re Looking For Degree in IT, Business Management, or equivalent experience Proven … track record managing service desks in fast-paced, ITIL-compliant environments Strong incident, change, and problem management experience Familiarity with a wide range of IT systems, tools, and standards Knowledge of IT governance, compliance, and industry legislation Excellent stakeholder communication and analytical skills Desirable ITIL certification Experience with SysAid or similar ITSM tools Flexibility to support occasional out More ❯

performance and respond to incidents with timely resolutions. Collaborate with developers and infrastructure teams to investigate and resolve issues. Manage deployments, patches, and configuration updates in line with change management practices. Work with technical logs and monitoring tools to proactively detect and resolve performance issues. Assist with supporting voice infrastructure and integrations where needed (e.g. SIP, PBX). Maintain … DNS, TCP/IP, ports, firewalls). Hands-on with monitoring and diagnostics tools (e.g. Azure Monitor, Log Analytics). Excellent problem-solving skills and a proactive approach to incident resolution. Strong communication and documentation skills. Desirable Skills Understanding of SIP trunking, PBX systems, VoIP, or other telephony/voice technologies. Experience working with Azure resources (App Services, VMs … Azure AD) is a strong plus. Knowledge of scripting (e.g. PowerShell) to support automation or investigation tasks. Familiarity with ITIL processes and incident management tools. What’s in It for You Competitive salary up to £40,000 Flexible hybrid working – up to 3 days per week in the Durham office Training and development budget Benefits package including pension More ❯

the heart of Vodafone's Cyber Defence organization: analyzing cyber threats and providing actionable insights to protect Vodafone and its customers from potential attacks. This role requires great people management skills, a deep understanding of cyber threat landscape, strong analytical skills, the ability to communicate effectively with stakeholders and to work collaboratively with colleagues of varying backgrounds and experience. … Lead one of Vodafone Group's Cyber Threat Intelligence Teams with line management responsibilities for several staff with varying levels of expertise and experience. Create and/or guide the creation of threat assessments and provide actionable intelligence to relevant stakeholders. Lead and support proactive investigations on priority threats through our Threat Action Groups/Threat and Vulnerability Reviews. … Support Incident Management/CSOC teams with intelligence and threat actors monitoring during ongoing incidents and in feeding early warning impacting Vodafone. Provide support and guidance as needed to support the development of trainee staff and experts alike. Collaborate with internal and external stakeholders to share threat intelligence and enhance security posture. Develop and maintain relationships with industry More ❯