26 to 50 of 356 Remote/Hybrid Incident Management Jobs

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support ...

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support ...

Support Analyst with 1st and 2nd Level Treasury Systems Support – FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. Must have at least … financial systems support The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FISIntegrity. This is a 2nd level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‐critical processes ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

MAIN DUTIES Information Security & Risk Management Maintain and continuously improve the ISO 27001:2022 ISMS, including the Statement of Applicability, information security policies, standards and procedures, and the supporting documentation register, ensuring they remain current, mapped to control frameworks and audit-ready. Provide proactive security and data protection assurance … that run day‐to‐day security monitoring, detection and remediation, rather than performing these activities hands‐on. Conduct and coordinate threat intelligence and vulnerability management interpreting relevant intelligence, tracking identified vulnerabilities against remediation SLAs, coordinating timely remediation with technology teams and external providers, and keeping abreast of the evolving ...

most critical operational systems used across Kent Police and Essex Police. CRS is fundamental to the delivery of frontline policing, supporting call handling, incident management, officer deployment and Airwave communications 24 hours a day, 365 days a year. The successful candidate will play a key role in ensuring … this vital service remains resilient, effective and fit for the future. Working within IT Services, the role will coordinate incident and problem management, change and release activity, supplier engagement, service improvements, business continuity planning and user adoption. The successful candidate will work closely with operational colleagues, senior stakeholders ...

follow PM best practices and reporting standards, and that project goals stay aligned with company strategy and the Vesper platform strategy Escalation, risk, and incident management Act as the escalation point for client concerns and major delivery risks, and support Project Managers in resolving escalations beyond their scope … Proactively orchestrate incidents and stay actively involved in incident management with the client, including during live events and peak-traffic periods Escalate to the SVP, Engineering Delivery where Engineering priorities conflict across clients, or between client work and the platform roadmap Ensure post-incident reviews take place ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria Essential ...

program level, assessing potential impacts on existing products. Write Implementation Plans: Develop comprehensive technical implementation plans to guide the development and deployment process. Incident Management: Lead incident resolution efforts from a technical standpoint, working closely with incident management teams to ensure quick and effective resolution. … implement preventative measures. Technical Communication: Liaise with the Release Working Group to communicate upcoming changes impacting other teams or releases. Team and Stakeholder Management Team Management: Lead, mentor, and support a team of engineers, ensuring high morale and productivity while fostering a culture of collaboration and excellence. Stakeholder ...

seeking a Teamcenter Application Support & Incident Analyst to support the day-to-day operation, triage, investigation and resolution of incidents relating to the Teamcenter PLM environment. The role will work closely with engineering, IT, business users, and third-party support partners to ensure issues are assessed, prioritised, investigated … resolved efficiently, while maintaining strong user communication throughout the incident lifecycle. The ideal candidate will have hands-on experience supporting Teamcenter in a production environment. Experience within the Aerospace & Defence sector would be beneficial, though this is not essential. Key Responsibilities Triage and manage incidents, service requests, and application ...

seeking a Teamcenter Application Support & Incident Analyst to support the day-to-day operation, triage, investigation and resolution of incidents relating to the Teamcenter PLM environment. The role will work closely with engineering, IT, business users, and third-party support partners to ensure issues are assessed, prioritised, investigated … resolved efficiently, while maintaining strong user communication throughout the incident lifecycle. The ideal candidate will have hands-on experience supporting Teamcenter in a production environment. Experience within the Aerospace & Defence sector would be beneficial, though this is not essential. Key Responsibilities Triage and manage incidents, service requests, and application ...

record check (known as Disclosure and Barring Service)This role is 5 days onsite in Preston and is on shift.Your role:As a Security Incident Management Analyst, your mission is to detect, investigate, and escalate potential threats. You’ll:Monitor security systems for suspicious activity and emerging threats.Log … escalate incidents using our incident management platform.Ensure the health and performance of monitoring tools.Collaborate with other analysts and support teams during investigations.Document findings clearly and contribute to continuous improvement.Help produce regular service reports and insights.You can bring your whole self to work. At Capgemini building an inclusive future ...

known as Disclosure and Barring Service). This role is 5 days onsite in Preston and is on shift. Your role As a Security Incident Management Analyst, your mission is to detect, investigate, and... you’ll: Monitor security systems for suspicious activity and emerging threats. Log and escape … incidents using our incident management platform. Ensure the health and performance of monitoring tools. Collaborate with other analysts and support teams during investigations. Document findings clearly and contribute to continuous improvement. Help produce regular service reports and insights. You can bring your whole self to work. At Capgemini ...

issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management team, you'll have fantastic opportunities to develop both yourself and the wider service whilst working alongside technical teams, suppliers, and key stakeholders. … part of the team, you'll be empowered to: Own and manage the end-to-end Problem Management process. Coordinate suppliers and support teams to investigate major and recurring service issues. Drive Root Cause Analysis (RCA) activities and ensure permanent resolutions are implemented. Monitor incident and problem trends ...

traditional relationship and service-led banking powered by modern technology. Job Purpose Support the Bank's operational cyber security capability through cyber security monitoring, incident response coordination, vulnerability management, supplier assurance and operational reporting activities. To place the interests of customers at the centre of all activities … threat monitoring providers. Coordinate cyber security alerts, incidents and escalations, ensuring actions, decisions and outcomes are appropriately recorded and tracked. Act as Incident Coordinator during cyber security incidents, supporting incident management, communications, action tracking and post-incident activities. Maintain incident, vulnerability, threat intelligence and operational ...

directly. About the job you’re considering The SIAM Service Request Lead is accountable for leading and governing the end-to-end Service Request Management process across a complex multi-supplier environment. The role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels … performance, managing supplier accountability, identifying risks and opportunities, and implementing improvements to enhance efficiency and effectiveness. Through strong governance, stakeholder engagement, supplier performance management, and continual service improvement, the Service Request Lead ensures the delivery of a seamless and customer-focused request fulfilment service. The role contributes ...

Advertising locationLeedsHours37.5Workplace policyHybridJob descriptionThe Service Operations team provides end to end 1st and 2nd line incident management for all William Hill brand services including Sportsbook, Gaming, Payments, Retail and Data services with support from 3rd line support/engineers.The team is based across multiple sites with staff … doing;Provide critical support to maintain service availability across WH systems, investigate root cause and update our stakeholders.Ownership of the end to end incident management processMonitoring platforms, log analysis, AWS services and perform triage of monitoring alertsExposure to reported technical issues along with maintaining documentation, sending stakeholder communications ...

helping stakeholders understand risks, assess control effectiveness and make well-informed decisions through appropriate governance channels. What you’ll be doing Support the effective management of IT Systems Risk across technology platforms, providing insight, challenge and advice to Risk Owners, Control Owners and Control Offices. Review and assess issues … risk events and controls, applying sound judgement and constructive challenge to support effective risk management and governance outcomes. Analyse operational and risk data from multiple sources to identify trends, themes and emerging risks, producing clear and decision-ready insights. Support the embedding of controls across technology platforms, helping teams ...

support the systems that guests, owners and colleagues rely on every day. From CI/CD pipelines and observability through to database reliability, incident management and disaster recovery, this role touches every layer of our stack. This is also a great time to join. AI-assisted and agentic … business controls are in place, including supporting accreditation processes Proactively identify performance, scalability and load improvements that reduce response times Define our approach to incident management, including runbooks and response practices Ensure disaster recovery documentation, controls and training are in place and ready when needed Shape our release ...

culture of automation and observability as a natural part of how you build.Lead on testing strategies and uphold security standards day to day.Participate in incident management rotas, providing hands‐on technical support and clear communication during high‐pressure situations. What We're Looking For Experience of some … habit of documenting decisions and sharing knowledge across the team. Industry and delivery experience Experience working in a product‐led, agile software delivery environment. Incident management experience or familiarity with on‐call responsibilities. Media, audio streaming, or consumer platform experience is a plus. Working Pattern and Location This ...

Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global … operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China and EU Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work hand ...

Agent to their production environments (observability tools, infrastructure as code, GitOps tooling, and CI/CD pipelines) and guiding their teams from AI-assisted incident response to supervised and autonomous actions with safety guardrails. You will also contribute code directly back to the core SRE Agent product, building reusable … regular contact with 2-4 strategic customer teams to deploy the SRE Agent, configure tools and connectors, and embed AI actions across their incident management lifecycle to drive adoption and value Build and contribute core agent capabilities: Scope, design, and build reusable agent tools, connectors, and skills ...

live events using a variety of encoders Support the video encoding technologies used by the company Assist with daily system checks Monitoring, troubleshooting, and incident management Monitor 24/7 linear channels, systems, and alerts, including UXQA checks as needed Mitigate basic issues and carry out L1 troubleshooting … Escalate issues effectively, and track and report incidents clearly Regularly review and report on incident management performance, ensuring tickets are resolved in a timely and effective way Team oversight and scheduling Oversee and manage the TOC Operators, ensuring effective day‐to‐day operations Maintain schedules for broadcasts ...

requirements whilstmaintaininghigh levelsof customer satisfaction.This position acts as the bridge between technical teams and business stakeholders, ensuring that IT service performance, operational support, supplier management, and service improvement activities contribute positively to business outcomes. A snapshot of your day Lead IT service delivery, in line with agreed Service Level … Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring high performance, compliance, and continual improvement Oversee incident, major incident, and problem management processes to minimise business impact Coordinate technical teams during major incidents, leading root cause investigations and identifyrecurring issues affecting service performance Review incidents and ensure lessons ...

will act as the second‐in‐command to the Information Security & Compliance Manager, providing hands‐on support for day‐to‐day compliance activities, incident response, risk management, and stakeholder engagement. The role ensures resilience and consistency in the organisation’s security and privacy controls, particularly during periods … terms and conditions, and ensure privacy controls are in place. You will be part of the MWH Business Continuity team, helping with security incident response planning, incident management and investigation. You will work with all parts of the business, service providers, external consultants, clients, JV partners ...