1 to 25 of 52 Remote Journey Map Jobs

templates that accelerate product development while maintaining design excellence User-Centered Design Process Conducting visual design research, including competitive analysis, trend research, and brand perception studies Creating user journey maps, wireframes, and prototypes that prioritize usability alongside visual appeal Testing visual design concepts through user feedback sessions and iterating based on data-driven insights Collaboration and Leadership Partnering More ❯

Designer, you'll be instrumental in shaping and enhancing our digital customer experience - from first visit to repeat purchase. With a particular focus on conversion rate optimisation, subscription journey design, discoverability, personalisation, and loyalty UX, this role blends creativity with commercial awareness. Working closely with the eCommerce, Growth, Content teams, and Development partners, you'll translate insight into … outcomes Proficiency in Figma and/or other prototyping tools (e.g. InVision, Adobe XD, Creative Suite) Working knowledge of Shopify and Recharge Hands-on experience with user testing, journey mapping, and research-led design Data-literate - confident using tools like GA4, Hotjar, or CDPs to inform decisions Comfortable working cross-functionally with growth, content, analytics, and developers A More ❯

Designer, you'll be instrumental in shaping and enhancing our digital customer experience - from first visit to repeat purchase. With a particular focus on conversion rate optimisation, subscription journey design, discoverability, personalisation, and loyalty UX, this role blends creativity with commercial awareness. Working closely with the eCommerce, Growth, Content teams, and Development partners, you'll translate insight into … outcomes Proficiency in Figma and/or other prototyping tools (e.g. InVision, Adobe XD, Creative Suite) Working knowledge of Shopify and Recharge Hands-on experience with user testing, journey mapping, and research-led design Data-literate - confident using tools like GA4, Hotjar, or CDPs to inform decisions Comfortable working cross-functionally with growth, content, analytics, and developers A More ❯

Product Designer on an initial 1-year FTC, to support multiple product teams in delivering exceptional user experiences. This role is focused on user research, UX strategy, and journey design, helping teams deeply understand customer needs and translate them into intuitive, effective solutions. Reporting to the Head of Design, you'll work alongside Product Managers, Engineers, and fellow … experience in UX design and user research within cross-functional product teams. Strong ability to plan, conduct, and synthesize qualitative and quantitative research. Expertise in designing user flows, journey maps, and wireframes for complex digital products. Excellent communication and facilitation skills, with the ability to align diverse stakeholders around user needs. Proficiency in tools such as Figma, FigJam More ❯

analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯

analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯

practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with … central government or public sector contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. Ability to work closely with More ❯

practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with … central government or public sector contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. Ability to work closely with More ❯

an established senior practitioner. Experienced in a variety of UX methods, including but not limited to: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, personas, journey mapping, experience mapping, expert evaluations and low fidelity wireframing. Experienced in executing, analysing and reporting on findings from research studies. Experienced in leading collaborative workshops. Excellent verbal and written … their requirements confidently. Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wireframing and prototyping development. Analysing research to identify problems and opportunities for product or service improvements. Making recommendations and confidently communicating these to product More ❯

an established senior practitioner. Experienced in a variety of UX methods, including but not limited to: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, personas, journey mapping, experience mapping, expert evaluations and low fidelity wireframing. Experienced in executing, analysing and reporting on findings from research studies. Experienced in leading collaborative workshops. Excellent verbal and written … their requirements confidently. Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wireframing and prototyping development. Analysing research to identify problems and opportunities for product or service improvements. Making recommendations and confidently communicating these to product More ❯

2+ years experience in UX/UI design with a portfolio that shows it Mastery of Figma (Adobe XD, Photoshop, Illustrator = bonus points) Experience with user research , personas , journey mapping , and A/B testing Strong understanding of interaction design , prototyping , and information architecture A proactive mindsetyoure not just a designer, youre a problem solver ?? Bonus Skills: Agency More ❯

expanding product design team, you will lead UX design for scoped projects , balancing autonomy with collaboration. You will help shape UX strategy , aligning your work with the patient journey and business priorities. You help define how we approach problems , mentor others, improve our systems and processes, and bring clarity to ambiguity. Your influence goes beyond the design team. … the joint mission of building a seamless end-to-end patient experience. Support initiatives end-to-end, cracking complex challenges in digital healthcare. Taking ownership of the customer journey experience for scoped areas or features that are essential to our mission in healthcare. This includes conducting research, understanding user needs, facilitating prioritisation, and contributing to development planning. Contribute … strong focus on UX and discovery in cross-functional teams (product, engineering, marketing, clinical, etc.). Proven ability to lead user-centered design processes , including research planning, synthesis, journey mapping, wireframing, and concept development. You know how to take research and data and translate insight into key design decisions and features. Strong communication and collaboration skills , with experience More ❯

for leading companies and global brands. What You'll Do Work with design leads to create compelling interactive experiences Perform user research and develop information architecture, user goals, journey maps, and design wireframes and visual interfaces Collaborate with developers to ensure pixel perfect execution across all project deliverables Work with strategy consultants to gain insights into clients' business More ❯

outcomes. Work across different projects and clients - you could be working on a research project, an IA project or a service design project. Collaborate with clients and wider teams. Map out and manage the tasks and ways of working to phase a project and bring it home smoothly. Day-to-day management of the UX tasks on one or … and ethnographic studies. Synthesise research findings into actionable insights and communicate them effectively to clients and internal teams. Create UX deliverables such as personas, research reports or user journey maps. Design and lead client workshops. Champion quality, with meticulous attention to detail and polished execution in your work. Advocate for user-centered design principles and help our clients … communication and presentation skills, with the ability to convey complex information clearly and concisely. You're adaptable and can deliver a range of UX activities such as user journey mapping and information architecture. Perhaps you consider yourself 'a research-focussed UXer'. Innovative and creative mindset with a passion for delivering great work. You love to collaborate, want More ❯

improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and persona development. Experienced in user research, usability testing, and applying CX/UX measurement techniques. Strong stakeholder management More ❯

improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and persona development. Experienced in user research, usability testing, and applying CX/UX measurement techniques. Strong stakeholder management More ❯

and develop our offering, we need a Senior Product Manager to grow Reuters Connect’s commerce platform and drive the transformation of our commerce strategy, enhancing the user journey from registration to transaction and completion.You’ll work closely with both engineering and design units as well as our commercial teams to develop and optimise the user experience and … customer base at the heart of everything we do. About the Role As Senior Product Manager - Commerce at Reuters, you will: Define and own Reuters Connect’s product road-map, with a specific focus on enhancing conversion rates and revenue across all touchpoints, ensuring alignment with Reuters’ overall business objectives. Work closely with cross-functional teams to identify, prioritize … drive decision-making. Excellent communication and leadership skills, with the ability to inspire and motivate cross-functional teams. Experience in user experience (UX) design and understanding of customer journey mapping. Familiarity with agile methodologies and experience in iterative product development. Please Note: Completed applications must be submitted by Sunday 2 0th J uly 2025. Early applications are encouraged. More ❯

and develop our offering, we need a Senior Product Manager to grow Reuters Connect's commerce platform and drive the transformation of our commerce strategy, enhancing the user journey from registration to transaction and completion.You'll work closely with both engineering and design units as well as our commercial teams to develop and optimise the user experience and … customer base at the heart of everything we do. About the Role As Senior Product Manager - Commerce at Reuters, you will: Define and own Reuters Connect's product road-map, with a specific focus on enhancing conversion rates and revenue across all touchpoints, ensuring alignment with Reuters' overall business objectives. Work closely with cross-functional teams to identify, prioritize … drive decision-making. Excellent communication and leadership skills, with the ability to inspire and motivate cross-functional teams. Experience in user experience (UX) design and understanding of customer journey mapping. Familiarity with agile methodologies and experience in iterative product development. Please Note: Completed applications must be submitted by Sunday 2 0th J uly 2025. Early applications are encouraged. More ❯

and develop our offering, we need a Senior Product Manager to grow Reuters Connect’s commerce platform and drive the transformation of our commerce strategy, enhancing the user journey from registration to transaction and completion.You’ll work closely with both engineering and design units as well as our commercial teams to develop and optimise the user experience and … customer base at the heart of everything we do. About the Role As Senior Product Manager - Commerce at Reuters, you will: Define and own Reuters Connect’s product road-map, with a specific focus on enhancing conversion rates and revenue across all touchpoints, ensuring alignment with Reuters’ overall business objectives. Work closely with cross-functional teams to identify, prioritize … drive decision-making. Excellent communication and leadership skills, with the ability to inspire and motivate cross-functional teams. Experience in user experience (UX) design and understanding of customer journey mapping. Familiarity with agile methodologies and experience in iterative product development. Please Note: Completed applications must be submitted by Sunday 2 0th J uly 2025. Early applications are encouraged. More ❯

recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Concentrix is looking for a progressive and forward-thinking EMEA Solution Architect to design and develop innovative technology-led, multi-channel customer management … operating Customer Management and Contact Centre operations Knowledge of current and emerging Multi-Channel CX Technologies Has been responsible for multi-channel customer experience design and or customer journey mapping. Strong Commercial skills, including experience of bid and/or Business case production. Strong oral, written and presentation skills. Capable of harnessing passion and building strong and effective More ❯

analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks to drive sustainable change. Plan, lead, and deliver multiple concurrent business process re-engineering and customer journey mapping projects. Analyze quantitative and qualitative data from multiple sources to generate actionable insights. Conduct follow-up observations and interviews to ensure comprehensive understanding of business processes and structures. … Specification Essential Experience: Significant experience as a Business Analyst. Experience in deriving new insights from diverse and complex information. Experience in customer-focused business process reviews or customer journey mapping, preferably in the public sector. Experience managing or supporting multiple concurrent projects with competing demands. Commitment to continuous service improvement and efficient working practices. Considerable experience analyzing complex More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background More ❯

analysing, identifying, and understanding customer behaviours, preferences, and pain points. Using your knowledge of Design Thinking methods and techniques, you will work with Customer Data, SMEs and Stakeholders to map out key Customer Engagement, Lead Journeys and Value Streams to help the company better understand the needs of their membership and prospective members The role is working 9am to … with business stakeholders to prepare and present findings to Change committees and Leadership Teams. Execute client experience research, consolidating with client feedback and engagement data to create client journey maps and personas as part of the CX Design process. Facilitate workshops based on User-Centred Design and Design Thinking methods. Support the building of credible ideas into early More ❯

teams including operational and clinical leaders to understand the business needs and strategy inform and implement system and process changes and proactively identify opportunities to improve the customer journey, system user experience and business performance. How you’ll help us make health happen Product Vision and Strategy: Define and communicate the product vision and strategy for the Patient … goals and objectives. Product Roadmap: Develop and maintain a product roadmap, communicating timelines and milestones to stakeholders. Work within your squad to support the creation and execution of journey optimisations, including the process of insight, idea, user research, customer journey maps, develop wireframes & designs, copywriting, user testing, build & delivery. Backlog Management: Create, prioritize, and maintain the More ❯