126 to 150 of 177 Remote Knowledge Management Jobs

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

performance-based, discretionary Hybrid - work from our London office 2x/week Technical Product Content Manager – Build the Knowledge Engine Empowering Automata Customers Join Automata: Revolutionizing Life Sciences Through Automation At Automata , we are transforming how scientists work. Our mission? To make automation accessible to every lab in the … to empower every user of LINQ to master their automation workflows—quickly, effortlessly, and with full confidence. Why This Role is a Game-Changer Knowledge is Power—And You’ll Shape How It’s Delivered The LINQ Workcell is a sophisticated system, designed to redefine lab automation . But … sciences automation is evolving faster than ever , and our content systems need to keep up. You’ll blend content strategy, automation, and in-product knowledge delivery to ensure that learning is intuitive, documentation is effortless, and user satisfaction is sky-high . Scale Your Impact Globally Your work will More ❯

with the Defense Army Account within ITSM Troubleshoot and resolve technical issues Communicate effectively with end users to provide assistance and guidance Support with knowledge management, quality assurance, reporting insights, as needed Attains a minimum of 85.5% of working hours each day in an available state while logged … and logs customer problem/request/issues and ensures proper documentation as it relates to specialized field which may include Network Security, incident management, or similar technical related issues. Performs initial level of problem identification and attempts to resolve using provided knowledge articles when appropriate otherwise contacts … time taken to resolve customer issues. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. Performs follow up on all incidents with customer to ensure customer satisfaction. Maintains knowledge of the problem tracking software and database. Maintains More ❯

Salesforce Knowledge Article Writer Bromley, Kent Up to £45,000 per annum Fixed Term Contract 6 Months Full time As our Salesforce Knowledge Article Writer, you will be using your Salesforce Knowledge experience to create clear, user-friendly articles for customer service teams, field sales, and end … users. This key strategic project focuses on developing structured knowledge base content to enhance efficiency and self-service support for our teams. This is a fixed term contract for 6 months. Your day to day will include: Develop and structure knowledge-based content within Salesforce for customer support … After a successful orientation period there is flexibility to work from home for 2 days a week. What we require Proven experience with Salesforce Knowledge content creation. Strong writing, editing, and documentation skill Ability to quickly understand and simplify complex concepts. Experience with knowledge management best practices. More ❯

growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our internal … base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy Actively reduces support ticket numbers by using data to review the most asked questions … and ensuring the knowledge hub and supported learning content can answer them Promote content via the knowledge hub and through hosting webinars that helps internal and external users of the support desk be more self-sufficient Support the creation of decision trees in support to provide a more More ❯

and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well … clear escalation and de-escalation pathways. Implement and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation … to drive efficiency improvements. Mentor, coach, and develop Tier 2 engineers providing training and career growth opportunities. Conduct regular performance reviews, training sessions, and knowledge-sharing initiatives. Foster a collaborative and high-performance culture within the service desk team. Act as a key liaison between Service Desk and Business More ❯

Location: Arlington VA(Hybrid) Clearance: Active Secret or above Job Requirements: Minimum of 5 years of experience in SharePoint governance and policy development. Strong knowledge of knowledge management principles and best practices. In-depth understanding of privacy laws and regulations (e.g., GDPR, CCPA) and their application to More ❯

project documentation and user training materials according to program specifications. The BA will provide technical support to end users. The BA will perform program management support tasks, such as status reporting and work plan maintenance. Required Skills & Qualifications: • Implement a comprehensive management plan for each project and hold … those requirements for future projects • Reviews and analyzes information, forecasts, methods, schedules, systems, processes and procedures • Provides expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis Level 2 performs more varied and difficult tasks compared to Level 1, yet More ❯

Development to Product Solutions. From our locations across the DC Metro area, Hampton, Virginia, and Huntsville, Alabama, we provide technological subject matter expertise, program management and business process knowledge as a trusted advisor in support of our Department of Defense and other Federal Agency customers. Responsibilities This position … qualifications, our recruitment team will contact you. The Atlassian JIRA SME will be responsible for the enterprise multi-tenant Atlassian JIRA and JIRA Service Management services operated by the customer. This position will lead the designing, planning, and operation & maintenance of a catalog of Atlassian products, including but not … limited to the following: JIRA, JIRA Service Management, Confluence, and Crowd. Additionally, this role will be responsible for the native functionality of the products, plugin integrations, and overall interoperability of the service in the organizational structure. Typical responsibilities may include: Design, build, and maintain complex workflows, screen schemes, permission More ❯

product expansion, and data-driven culture. You will be highly organised and comfortable building relationships and working with all levels of the firm. Stakeholder management and communication will be vital to the success of the role. This position requires a self-driven, high-energy, professional who’s passionate about … Assist in ongoing reconciliation processes, flagging and resolving mismatches between financial systems. Provide quality assurance support across finance and commercial data sets. Process Documentation & Knowledge Management; Document reporting structures, dashboard dependencies, and data flows to ensure operational resilience and scalability. Share knowledge across teams and contribute to More ❯

product expansion, and data-driven culture. You will be highly organised and comfortable building relationships and working with all levels of the firm. Stakeholder management and communication will be vital to the success of the role. This position requires a self-driven, high-energy, professional who’s passionate about … Assist in ongoing reconciliation processes, flagging and resolving mismatches between financial systems. Provide quality assurance support across finance and commercial data sets. Process Documentation & Knowledge Management; Document reporting structures, dashboard dependencies, and data flows to ensure operational resilience and scalability. Share knowledge across teams and contribute to More ❯

system integrity and data quality to uphold confidentiality, integrity, and availability. Drive Change Control and System Integrity: Develop and enforce robust testing and release management processes while maintaining comprehensive documentation of support, system administration, and change control procedures to protect business continuity. Coordinate Projects and Third-Party Engagements: Serve … by supporting project implementations and coordinating with third-party suppliers to resolve issues and enhance system functionality. Proactive Performance Monitoring and Maintenance: Utilise advanced management tools to monitor performance metrics and perform essential maintenance tasks, ensuring optimal application performance. Foster Continuous Learning and Knowledge Management: Keep up … related software, and underlying infrastructure, and support training initiatives to build user competency. Collaborate for Continuous Process Improvement: Work closely with operational and Information Management teams to define reporting requirements accurately and implement enhancements that drive improved service delivery. What you'll need to succeed To be the successful More ❯

provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical escalation capability, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for … the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience providing hands-on technical team leadership. Technical Skills Experience with Microsoft 365 (i.e. Entra ID, Exchange Online, SharePoint Online, OneDrive for … Business, Intune). Experience with cloud platforms (i.e. Microsoft Azure IaaS and PaaS). Knowledge of Microsoft security and information protection suites (e.g. Defender and Purview). Through understanding of security principles and their application. Strong understanding of Windows Server Operating Systems and Hypervisors. A strong understanding of networking More ❯

provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical escalation capability, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for … the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience providing hands-on technical team leadership. Technical Skills Experience with Microsoft 365 (i.e. Entra ID, Exchange Online, SharePoint Online, OneDrive for … Business, Intune). Experience with cloud platforms (i.e. Microsoft Azure IaaS and PaaS). Knowledge of Microsoft security and information protection suites (e.g. Defender and Purview). Through understanding of security principles and their application. Strong understanding of Windows Server Operating Systems and Hypervisors. A strong understanding of networking More ❯

and process efficiency. Spearhead the integration of new legal tech solutions, from requirements analysis to deployment, ensuring seamless adoption and maximum impact. Develop comprehensive knowledge management resources, including user manuals, training materials, and process documentation, to support legal technology initiatives. Deliver expert training and support to legal professionals … tangible improvements. A proactive self-starter who thrives in a fast-paced environment and is committed to driving change and delivering results. Exceptional project management skills, with experience in leading transformative initiatives within legal operations. Strong team player who has a growth mindset and a strong sense of integrity … workflow automation, and legal technology. Demonstrated experience with Power Platform and other automation tools to streamline legal processes. A track record of successful project management and change implementation in a legal operations context. Superior communication skills and the ability to collaborate effectively with a diverse range of stakeholders. A More ❯

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing … emerged as a key strategic initiative for many Life Science companies. The team advises clients on operating model, governance, data sourcing and generation, data management, value creation, technology enablement and compliance. In close collaboration with the Digital and Technology practice, we help diagnose and roadmap the data strategy journey … lead, manage multiple workstreams ensuring fulfillment of project objectives on-time and on-budget. Partner with the Senior Leadership team and assist in project management responsibility i.e., Project planning, staffing management, people growth, etc. Build relationships with client stakeholders and lead presentations related to project deliverables, brainstorming, discussions More ❯

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing … emerged as a key strategic initiative for many Life Science companies. The team advises clients on operating model, governance, data sourcing and generation, data management, value creation, technology enablement and compliance. In close collaboration with the Digital and Technology practice, we help diagnose and roadmap the data strategy journey … lead, manage multiple workstreams ensuring fulfillment of project objectives on-time and on-budget. Partner with the Senior Leadership team and assist in project management responsibility i.e., Project planning, staffing management, people growth, etc. Build relationships with client stakeholders and lead presentations related to project deliverables, brainstorming, discussions More ❯

Roadmap. Leading the creation of other digital strategies, e.g., Connected Assets (OT), Cloud & Infrastructure, ERP. Leading technology input into our five-year investment plans. Management and Leadership: Line management responsibilities for a team of six to eight Enterprise Architects including objective setting, performance reviews and appraisals. Creating an … Community of Practice (CoP) by: Defining the Purpose and Objectives Identifying Stakeholders and Members Establishing Governance and Roles Developing a Communication Plan Creating a Knowledge Management Strategy for the CoP Planning Regular Activities and Events Fostering Engagement and Collaboration Monitoring and Evaluating success Promoting the Community Base Location … that meet both technical and business requirements. Business Acumen: Understanding of how the business operates and how technology can drive business value. This includes knowledge of industry trends, competitive landscape, and regulatory requirements. Experience with Architecture Frameworks: Familiarity with industry-standard architecture frameworks such as TOGAF, Zachman, or others More ❯

on agreed service level agreements. Liaise with software vendors for support, updates, enhancements and developments, ensuring service level agreements are met. Support and enhance knowledge management and digital collaboration based on Microsoft tools and solutions. Develop and deliver training sessions for end-users (in collaboration with our Learning … Skill development team), create detailed documentation, and maintain up-to-date knowledge bases. Manage incident resolution and problem-solving processes, conducting root cause analysis and implementing preventive measures. Your profile: Apprenticeship as IT specialist or bachelor’s degree in information systems, computer science, IT, or related field. Extensive experience … in Microsoft application management or a similar role. Proven experience in developing and customizing applications within the Microsoft 365 environment, including SharePoint, Power Apps, and Power Automate. Understanding of web technologies such as HTML5, CSS, and JavaScript. Experience with SAAS enterprise software solutions and cloud technologies. Familiarity with integration More ❯

required ensuring ITSM tool is updated to reflect progress. Document technical and non-technical requirements and update configuration workbooks, standard operating procedures and other knowledge management articles as required Support the Oracle quarterly change and release management process. Represent the Oracle Fusion technical team on various fora … and boards as necessary. Essential skills and experience ***Must be a UK National with minimum 5 years residency*** Functional knowledge in Oracle Cloud Solutions, Finance (P2P) Self Service Procurement, Procurement, Accounts Payable, Scanning and Expenses. Configuration of Self Service Procurement (SSP), Procurement (Proc), Accounts Payable (AP) and Expenses Experience … of integrating and configuring Oracle Scanning solutions Web center imaging and scanning Process knowledge of SSP, Proc, AP and Expenses Configuration of OOTB reporting tools OTBI, FRC and knowledge of standard reports LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the More ❯