1 to 25 of 28 Remote/Hybrid Service Desk Support Jobs

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced ...

analytics and monitoring of transport fleets. By applying ourexpertise, we deliver real benefits and pioneer a better future . Purpose of the Role To support the organisation through Business Technology Operations. Scopeof Role Operate theService Desk, being the 1 st technicalpoint of contact for the user community Working … within the Business Technology team to deliver the best experience for the end-users Principal Accountabilities Handle incoming technical support though the Service Desk system and walk-ins to the Tech Bar, and manage the support requests Provisionand decommission user devices and provide induction ...

Schuh is seeking a proactive Service Desk Analyst to join our Enterprise Service Desk at the Livingston Head Office. You will act as an internal escalation point for third-party support, coordinate investigations and help drive service improvements across the support model. Responsibilities … include hardware and software support across Windows, macOS, and mobile platforms, plus on-call rota participation. The role offers hybrid working options and requires travel to Livingston daily. #J-18808-Ljbffr ...

Buckinghamshire Fire & Rescue Service is seeking an ICT Service Desk Technician to join the Service Desk team at Brigade Headquarters in Aylesbury. You will be the first point of contact for technical support, keeping ICT services running and communicating clearly with users. We welcome … applicants with a solid Windows, networking, and Microsoft 365 knowledge, and experience with service desks or ticketing systems. #J-18808-Ljbffr ...

Action for Children is hiring a Service Desk Analyst to support staff at our Watford offices on a hybrid basis. You will provide professional technical assistance via face-to-face, phone, ticketing and email channels, helping colleagues and partner organisations resolve incidents and requests. The role requires … strong communication, organisational skills and prior service desk experience in a Microsoft environment, with a customer-focused mindset and a collaborative approach to problem solving. #J-18808-Ljbffr ...

Johnston Carmichael is seeking a curious, motivated graduate to join its IT Service Desk as a Graduate IT Service Desk Analyst, starting January 2027. You’ll be the first line of support, using Microsoft 365, Azure, Entra ID and Intune, with training from an experienced … team. You’ll log, resolve and escalate requests, support joiners and leavers, triage security alerts and build your cloud skills while following firm processes. Hybrid working is available. #J-18808-Ljbffr ...

Verra Mobility in the United Kingdom is seeking a Service Desk Analyst to provide first and second line IT support to our UK Operations team and colleagues across the international business. You’ll own the issues people bring to the service desk and work alongside ...

seeking a 1st line IT Service Desk analyst to provide remote support to internal and external customers in the UK. You will log incidents, perform initial analysis, and communicate progress while maintaining high customer satisfaction. Ideal candidates will have 2 years of remote IT service desk ...

Line Management Group Ltd is seeking a Digital Service & Support Analyst (Maternity Cover) in London. The role focuses on coordinating maintenance and support, using Freshservice to log, prioritise and progress service requests while aligning with contractual SLAs. You will maintain asset and service records, liaise … with engineers and third-party suppliers, and prepare client reports. A strong IT service background and client-facing skills are essential. #J-18808-Ljbffr ...

Vistry Group is seeking a Service Desk Analyst to join our Cheltenham team. You will provide first-line and second-line IT support, resolving incidents on the initial call where possible and escalating others to the appropriate teams. The role offers agile working arrangements and a chance … contribute to a busy service desk while delivering excellent customer service. We value integrity, care and quality in our people. #J-18808-Ljbffr ...

Positive Solutions Limited is seeking a Service Desk Analyst to provide first-line IT support and excellent customer service across the organisation. You will log, diagnose, and resolve incidents, escalate when necessary, and contribute to compliance with ISO 27001 and ISO 9001. Located in Chorley … role emphasizes strong communication, customer-centric service, and teamwork within a growing IT function that supports pharmacies and care homes nationwide. #J-18808-Ljbffr ...

Bucks Fire Service Desk seeks an ICT support professional to keep day-to-day services running smoothly. You will be the go‐to for user issues, handling a mix of hardware, software, and network problems and providing timely, informative updates to users. You will ...

Version 1’s ASPIRE Global Service Centre is recruiting an experienced L1/L2 IT Service Desk Analyst to deliver frontline IT support for Microsoft 365, Windows, Active Directory, Azure and AWS environments. You’ll resolve incidents via ServiceNow and work with cloud, infrastructure and application ...

Company Shop Group is seeking an IT Support Manager to lead the delivery of all IT support functions in a hybrid role based in Tankersley, Barnsley. The role focuses on meeting SLAs, managing outsourced services and vendors, and ensuring stable, secure IT operations across the business. You will … oversee the IT service desk, drive performance improvements, and mentor the support team while aligning with group IT security policies. Hybrid work requires 3 days in the office and 2 days remote. #J-18808-Ljbffr ...

Tokio Marine HCC – A&H Group is seeking an IT Service Desk Analyst to provide 1st line technical support to a user base of around 2,500. The role collaborates with Desktop Support and other IT teams to resolve incidents and guide end users. The position ...

Tokio Marine HCC – A&H Group in Bridgend is seeking an IT Service Desk Analyst to deliver first‐line technical support for about 2,500 users. You will handle incidents via tickets and calls, work with ITIL processes and SLAs, and collaborate with Desktop Support ...

Bytes Group is seeking a Service Desk Engineer to join the Services Support team at Bytes Software Services Head Office. You will be the first point of contact for incidents and requests, logging and triaging tickets, and providing first-line resolution for Microsoft, end-user computing, cloud ...

Blue Cross in Burford is seeking a Service Desk Analyst to provide responsive 1st and 2nd line IT support across multiple sites. You will install, configure and maintain IT equipment, manage system access, and contribute to projects while travelling to Blue Cross sites as needed. The role ...

Team Metalogic is seeking a Service Desk Engineer in Caerphilly to provide first‐line IT support to client end‐users across a modern Microsoft cloud stack. The role is hybrid with hours 08:00–16:00 or 09:00–17:00, Monday to Friday, no weekends. ...

Charles Square is seeking a Service Desk Engineer to provide remote support for client environments, including Azure and on‐premises. You will handle critical tickets, coordinate with delivery teams, and document resolutions. The role emphasizes customer empathy, clear communication, and proactive problem solving. With shifts across ...

recruitment agency is seeking an IT Service Desk Technician for a hybrid role based in Huddersfield. The ideal candidate will provide first-line support while gaining broad technical exposure across the organization, including Windows and Office 365 environments. Strong customer service skills and a full driving ...

Babcock International in Bristol is seeking a Service Desk Analyst to provide high-quality 1st & 2nd line application support across a portfolio of bespoke and commercial software. The role sits in the Digital Solutions team, with on-site and hybrid working arrangements, supporting 7am–7pm shifts Monday … Friday. You will resolve incidents, manage user access, and contribute to service performance in line with ITSM standards, collaborating with stakeholders across the business to ensure #J-18808-Ljbffr ...

Arts Council England is hiring an Apprentice Service Desk Analyst to join the Digital and Technology team in Manchester. The role offers a 19‐month fixed-term contract, 35 hours per week, and a hybrid working pattern with some on-site days. You will gain hands … support experience, learn to resolve technical issues, and help staff make the most of digital tools and services, while benefiting from generous leave and a final salary pension. #J-18808-Ljbffr ...

seeking a Service Desk Agent in Warminster, a hybrid role supporting users across systems, applications, and environments. You will be the first point of contact, logging incidents and requests, and providing frontline IT support in a regulated defence context. You'll work within a matrix organisation under … OMNIA Training, collaborating with teams to resolve issues, maintain documentation, and contribute to continuous improvement while ensuring service levels are met and security #J-18808-Ljbffr ...

Probrand is seeking a Service Desk Engineer to join its Birmingham-based team, offering hybrid work between home, Smethwick, and the Birmingham office. The role focuses on remote and telephone support for a diverse client base, acting as an escalation point for complex issues and outages. ...