Incident & Problem Analyst - SMBC1JP00001775
- Hiring Organisation
- Adecco
- Location
- London, United Kingdom
- Employment Type
- Contract
participate in incident bridges , maintaining clear communication with stakeholders across multiple time zones. Ensure accurate incident logging, categorisation, and documentation in ITSM tools (e.g., ServiceNow). Conduct structured root cause analysis (RCA) for recurring or high-impact incidents. Log and track problems through to resolution and closure to reduce recurrence … . Proven track record in managing major incidents and driving RCA in complex, global environments . Hands-on experience with ITSM tools such as ServiceNow or BMC Remedy . Familiarity with operational resilience frameworks and DORA compliance . Experience in regulated industries with exposure to SOX, GDPR, PRA/ ...