IT Service Manager
- Hiring Organisation
- Gold Group
- Location
- Coventry, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £55000 - £65000/annum + Benefits
user satisfaction. Incident, Problem & Change Management Lead the response to major incidents and critical service escalations. Ensure effective communication, business continuity, service restoration, and stakeholder engagement during major incidents. Drive robust problem management practices and post-incident reviews. Own service change governance, ensuring an appropriate balance between innovation … organisation. Calm, decisive, and resilient in high-pressure situations. Commercially aware with a strong focus on value, outcomes, and continuous improvement. Skilled in stakeholder management, negotiation, and conflict resolution. Analytical and data-driven, with the ability to turn complex information into clear actions and recommendations. Customer-focused and pragmatic ...