376 to 400 of 529 Remote Support Engineer Jobs

Join to apply for the Senior Support Services Engineer - EMEA (Remote) role at Drata Summary As a Senior Support Services Engineer, you will play a crucial role in ensuring our customers receive prompt and effective technical support. You will be responsible for addressing customer inquiries, troubleshooting technical issues, and providing solutions to ensure smooth operation of … scripting operations as part of troubleshooting and resolution. Serve as the point of contact for escalated technical issues, leading resolution efforts as a SWAT leader from lower-tier technical support teammates. Proactively monitor error logs and performance metrics for large customers, providing support to prevent potential issues. Collaborate with internal teams to improve our tech stack, including APIs … integrations, and automation. Document and track customer issues and resolutions in our support ticketing system. Contribute to support documentation, FAQs, troubleshooting guides, and knowledge base articles. Lead technical enablement sessions for support teams to keep them updated on technical issues and changes. Work with technical teams to identify and resolve technical problems. What you’ll bring: Preferred More ❯

Join to apply for the 2nd Line Network Support Engineer role at Node4 Join to apply for the 2nd Line Network Support Engineer role at Node4 Direct message the job poster from Node4 Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and … Node4, we're dedicated to delivering exceptional IT solutions that drive business success. As we continue to grow, we're looking for a skilled and motivated 2nd Line Network Support Engineer to join our expert team based in Derby. This is your chance to work in a fast-paced, customer-focused environment where innovation and service excellence are … at the heart of everything we do. As a 2nd Line Network Support Engineer, you'll provide advanced support across our customers’ networks, ensuring reliability, security, and high performance. Working closely with both customers and senior engineers, you'll be a key player in resolving escalated issues, implementing configurations, and maintaining critical network infrastructure. You’ll also More ❯

Senior Support/Network Engineer Opportunity in the Telecom Sector! A fast-growing high-tech company is seeking a skilled Senior Support/Network Engineer to join their global CSO Access team. This is a fantastic opportunity to work in an international environment on innovative network connectivity solutions that power leading service providers worldwide. Position: Senior … Support/Network Engineer Location: Leuven, Belgium (Hybrid - 3 days on-site, 2 days remote) Experience: Minimum 5 years in telecom or enterprise networking environments About the Company Our client is a trusted provider of open, software-driven network connectivity solutions, supporting over 120 international service providers, including Tier 1 carriers. With nearly 500 employees worldwide, their culture … fosters empowerment, openness, and collaboration across diverse, agile teams. They are dedicated to innovation and delivering high-value technical solutions globally. Responsibilities Provide technical support to operators and integrators worldwide, validating solutions and driving project wins. Troubleshoot and resolve complex hardware and software issues by collaborating with R&D and cross-functional teams. Pre-validate new features before customer More ❯

Join to apply for the Support Engineer role at BAE Systems . Location: London, UK BAE Systems Digital Intelligence is home to 4,500 digital, cyber, and intelligence experts. We collaborate across 10 countries to analyze complex data, supporting governments, armed forces, and businesses to gain digital advantages in demanding environments. Job Title: Support Engineer Grade … GG09-GG10 Referral Bonus: £5000 What You’ll Be Doing The Support Engineer is the first point of contact for diagnosing and resolving issues across infrastructure, code, networking, and databases, with sufficient knowledge to fault find and identify root causes. Core Responsibilities 2nd and 3rd line support Incident management Application design and development Site reliability including observability More ❯

A leading quantitative trading firm with a strong engineering and collaborative culture is seeking an Application Support Engineer to join their growing Market Technology Operations team. You'll help maintain critical trading infrastructure that covers transactions across global markets. You'll be part of a collaborative group working at the intersection of trading strategy and technology, ensuring systems … operate with maximum efficiency and reliability. This position combines technical problem-solving with financial markets knowledge in a dynamic environment. Key Responsibilities Support Low- Latency trading applications and market data systems Monitor system health and resolve incidents before they impact trading operations Investigate complex data anomalies using both automated tools and manual analysis Collaborate with development teams to implement … improvements and new features Manage user access and configurations across multiple trading platforms Design and implement monitoring solutions for early detection of potential issues Create and maintain documentation for support processes and troubleshooting guides Participate in on-call rotation to ensure 24/7 coverage of global trading systems Use the latest technology stacks such as AWS, Java More ❯

a place for you. About the role At Node4, we deliver exceptional IT solutions that drive business success. We are looking for a skilled and motivated 2nd Line Network Support Engineer to join our team based in Derby. This role offers the opportunity to work in a fast-paced, customer-focused environment where innovation and service excellence are … priorities. As a 2nd Line Network Support Engineer, you will provide advanced support for our customers’ networks, ensuring reliability, security, and high performance. You will work closely with customers and senior engineers to resolve escalated issues, implement configurations, and maintain critical network infrastructure. You will also participate in a shared on-call rota , providing out-of-hours … support as needed to ensure 24/7 availability for our key services and clients, with additional on-call allowance. Key Responsibilities Provide 2nd line technical support for network incidents and service requests. Diagnose and resolve faults involving routers, switches, firewalls, and VPNs. Configure and troubleshoot hardware from Cisco, Juniper, and Fortinet. Support and maintain firewall and More ❯

through to the smallest tech start-ups. We're truly international, with over half of our customers in the US with the remainder across EMEA and APAC. Our Customer Support team provides first-class service, with a Customer Satisfaction rating of >97%. It's an incredibly exciting time to join us, following recent funding we are in a … strong position to enhance our core offering and expand into growing international markets. We are now looking for someone to help support the growth of the unparalleled Scheduling products that Cronofy offer. We are passionate about helping people grow their careers whilst at Cronofy. Once you have demonstrated your capability as a Support Engineer you will be … SRE (site reliability engineering). This makes the role ideal for someone looking to take their first steps in a software engineering career. The role Part of the Technical Support team, the role of Support Engineer is to support Cronofy's customers, resolving technical issues and queries whilst providing first-class customer support. The Support More ❯

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a … product teams to learn how our tools work under the hood - and how to fix things when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who … attitude beats experience - so if you're curious, communicative, and motivated to learn the world of cybersecurity, let's talk. What You'll Do Assist customers by responding to support tickets using tools like Jira Service Desk - and jump on Zoom calls when needed to troubleshoot live issues. Learn how our platform works, including data flows, APIs, and vulnerability More ❯

Job Title: 3rd Line Support Engineer | M365, PowerShell, Exchange Online Location: Hybrid (2-3 days a week in Aldford, near Chester) Salary: £40,000 - £45,000 About the Role Our client is offering an exciting opportunity to join their newly established Core IT Team. They have 1,500 employees in the group, with approximately 900 within your division … environments of newly acquired companies. Projects include IT environment migrations, troubleshooting, security management, and system audits. Key Skills and Responsibilities In-depth knowledge of Microsoft 365 services and administration Support for Exchange Online, SharePoint Online, Teams, and OneDrive PowerShell scripting and automation Security and compliance standards related to Microsoft 365 Migration of IT environments and ensuring seamless infrastructure transitions … Resolving complex technical issues Implementing security processes and compliance measures Performing system audits Candidate Profile Success in this role requires a positive attitude, willingness to support team members, and flexibility to undertake tasks beyond your immediate responsibilities. A collaborative and proactive approach is essential. Benefits 25 days holiday plus your birthday off Health Cash Plan Life Assurance Gym allowance More ❯

Join to apply for the Software Support Engineer role at Canonical 1 week ago Be among the first 25 applicants Join to apply for the Software Support Engineer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely … times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring a Software Support Engineer to... ...work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization … The role entails Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software Maintain a close working relationship with Canonical's Field, Support and product engineering teams Participate in upstream communities Develop bug fixes, backport patches, and work with upstream for inclusion Review code produced by other engineers Demonstrate good judgment in More ❯

for international operators across 32 countries. If you are interested in being at the heart of this effort, this is your opportunity! We are looking for a Data Management Support Engineer . You will join a dynamic and fast-paced environment and be part of a talented software team that works on mission-critical applications. This is a … Owning and investigating a wide variety of issues at both application and database level Day to day monitoring of the system, application and service alerts and provide 2nd level support Respond to alerts by verifying, determining the cause and resolving or escalating as necessary Serve as a liaison between various support groups during system outages, and work with … services and web services Perform QA testing in our newly designed applications and services Respond to client queries regarding our data product Requirements Previous professional experience as a Technical Support Engineer (1-2 years preferably) BS degree in IT/Computer science or similar relevant field Good knowledge of RDBMS (PostgreSQL) Familiar with XML/JSON. Good monitoring More ❯

Up to c. £120k Comp Package | Hybrid Working - 3 Days in Office] We’re working with a leading global alternative investment firm expanding its Linux support function in London. This is an ideal opportunity for someone with 2-3 years’ experience looking to take the next step - building hands-on experience across trading, infrastructure, security, and systems operations. You … high-stakes environments is preferred - but not essential. What matters most is the ability to learn on the job, work across diverse teams, and grow into a broader Linux support and engineering remit with strong potential for long-term progression... Key Responsibilities Provide day-to-day support and troubleshooting for Red Hat Enterprise Linux (RHEL) systems across multiple … business units and technology platforms Monitor incident queues, prioritise requests and address support tickets efficiently, escalating where necessary Deploy, configure, and maintain Linux servers and associated storage, networking, and hardware components Maintain and enhance automation scripts and infrastructure-as-code processes using Ansible, Terraform, and Python/Bash Administer and troubleshoot identity and access management tools, including Active Directory More ❯

Up to c. £120k Comp Package | Hybrid Working - 3 Days in Office] We’re working with a leading global alternative investment firm expanding its Linux support function in London. This is an ideal opportunity for someone with 2-3 years’ experience looking to take the next step - building hands-on experience across trading, infrastructure, security, and systems operations. You … high-stakes environments is preferred - but not essential. What matters most is the ability to learn on the job, work across diverse teams, and grow into a broader Linux support and engineering remit with strong potential for long-term progression... Key Responsibilities Provide day-to-day support and troubleshooting for Red Hat Enterprise Linux (RHEL) systems across multiple … business units and technology platforms Monitor incident queues, prioritise requests and address support tickets efficiently, escalating where necessary Deploy, configure, and maintain Linux servers and associated storage, networking, and hardware components Maintain and enhance automation scripts and infrastructure-as-code processes using Ansible, Terraform, and Python/Bash Administer and troubleshoot identity and access management tools, including Active Directory More ❯

build customer trust, make better decisions, and get more value from their data. Distributed teams around the world Join a high growth startup fueled by innovation Building communities and support throughout BigID BigMind Increasing awareness, understanding, empathy, and mindfulness BigPride Professional development and community building for the LGBTQIA+ community Women in Tech Develop, engage, and empower women across the … standards I was searching for at this point in my career. I couldn't be more excited and grateful to be a member of the BigID team! Principal Software Engineer - AI Security Senior Software Engineer - Core Platform Sr Solutions/Presales Engineer - Saudi Arabia Sr Solutions/Presales Engineer - Singapore Talent Network - Didn't See the More ❯

Graduate Customer Support Engineer - Atomic Spectroscopy Graduate Customer Support Engineer - Atomic Spectroscopy Apply locations United Kingdom - East England - Cambridge United Kingdom - England - London time type Full time posted on Posted 16 Days Ago job requisition id Job Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to … t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support … origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 50% of the Time Shift: Day Duration: No End Date Job Function: Services & Support More ❯

you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role! Oracle is a technology leader that’s changing how the world does business – and our Customer Success … Services (CSS) team supports over 6,000 companies around the world If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team! UK SC is required but don’t disclose the fact you have SC until requested by Oracle Security Admin team. This role can be … operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers’ business objectives. We, the CSS, are setting up a new TEAM in the UK to help manage, support More ❯

seizes opportunities, and has an urge to learn and develop your skills-we'd love to meet you. What we are looking for: We are looking for a Product Support Engineer to join our team. As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. You will be … to maintain customer satisfaction at the highest level • Develops and maintains in depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support. • Monitor the Support Queue to ensure all SLA are being met. • Experience with Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration). • Experience with Cloud technologies … like Azure, AWS, and Google. • Tracks and updates all customer support issues and logs them within the case in CRM platform like Salesforce. • Create Knowledge base articles on regular basis to grow and mature our KB repository. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Successfully anticipates, identifies, and resolves issues/concerns both internally More ❯

leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team.THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment.Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client … the client site(s) supporting customers accessing IT services.Helping customers solve technical issues with their computers (hardware and software)Liaising directly with end users to resolve any problems.Logging technical support requests over the telephone, face to face or by emailUsing remote control tools and technologies to assist end users' as requiredDocumenting systems and procedures as implemented for and on More ❯

give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. About the Opportunity We are looking for an enthusiastic Network Support Engineer experienced in working on and with sensitive/protected systems. The candidate will work within a small multi-disciplined on-site support team and take primary … avoid obsolescence, providing the opportunity for the candidate to maintain their skills and knowledge against the latest generation of Cisco LAN & WAN equipment. Specific responsibilities include: Leading the local support for the Network Infrastructure within the assigned geographical area of responsibility. Maintaining network documentation associated with the site. Assisting the local multi-disciplined support team in wider system … support activities. Supporting the wider network engineering team with the management of the global network design including: Providing impact assessments to RFC's relating to obsolescence, patch and update, expansion or in support of the delivery of new services. Implementing RFCs. Providing recommendations for improvement through the formal RFC process. This role requires the successful candidate to be More ❯

Snr. Advanced Support Engineer (Position located in Sheffield, United Kingdom) Sheffield, United Kingdom About KnowBe4 KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to … we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. The Senior Advanced Support Engineer represents the pinnacle of technical expertise within the support organization, focusing on resolving the most complex and critical issues while driving technical excellence across all support … influence cross-functional teams. They excel in critical incident response, strategic problem-solving, and translating complex technical concepts for various stakeholders. This position plays a crucial role in shaping support strategies, leading major product launch preparations, and driving continuous improvement in support processes and tools. Responsibilities: Lead the resolution of the most complex and critical technical issues, serving More ❯

About the role: Are you passionate about Apple technologies and delivering top-tier technical support? Academia is excited to welcome a Tier 2 Apple Jamf Support Engineer to our growing onsite support team in Hemel Hempstead. In this dynamic role, you'll play a key part in delivering high-quality technical solutions and support to … our clients. You'll take full ownership of support tickets, ensuring timely follow-up and resolution, while working closely with a collaborative and forward-thinking team. This position has been created to support our company’s rapid growth and is ideal for a skilled, motivated professional with strong communication and technical expertise. If you're ready to take … picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award. Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment More ❯

/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm LinkedIn : https://www.linkedin.com/company/knowbe4/life/uk/The Senior Advanced Support Engineer represents the pinnacle of technical expertise within the support organization, focusing on resolving the most complex and critical issues while driving technical excellence across all support … influence cross-functional teams. They excel in critical incident response, strategic problem-solving, and translating complex technical concepts for various stakeholders. This position plays a crucial role in shaping support strategies, leading major product launch preparations, and driving continuous improvement in support processes and tools. Responsibilities: Lead the resolution of the most complex and critical technical issues, serving … as the final escalation point within the support organization. Develop and maintain comprehensive internal technical documentation for support teams. Design and deliver high-level technical training programs for support teams, focusing on advanced troubleshooting techniques and emerging technologies. Assist in incident response during product outages, working closely with Engineering teams. Spearhead preparation efforts for major product or More ❯

investigations of some of the most complex performance and functional issues they may face. You'll be a member of our Engineering Team working directly with our Level 3 support engineers to learn about our most complex technical issues. This will give you a unique opportunity to become an expert over time across our entire technical base for this … You'll be passionate about our customer's ability to use our software to solve their financial crime challenges. Key tasks: You will be mentored by a senior Staff Engineer so that you can gain a deep understanding of our software across all microservices. Eventually, this will enable to you to become our first port of call in Level … able to fix issues in our system as they arise based on priority and impact by work alongside multiple teams, collaborating with other engineers, product managers, architects, project managers, support staff, UX and QA specialists. You will assist our internal teams as well as our customers as you will have a uniquely broad knowledge of our software. The successful More ❯

educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH). As Group IT Support Engineer, you will provide support to schools and children’s homes in the Northwest region and occasionally beyond. You will be able to work with a relatively … settings in Liverpool, Bury and High Peak. Driver’s licence and access to reliable transport is therefore essential. Qualifications, skills and experience: 1-2 years’ experience in an IT support environment Industry recognised qualification (e.g. CompTIA A+, HND, foundation degree or a degree in IT, computer science or a related subject.) Experience of working in a regulated industry, preferably More ❯

Graduate Customer Support Engineer – Atomic Spectroscopy, London Client: Agilent Location: London, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: 29a96c5f0389 Job Views: 6 Posted: 25.06.2025 Expiry Date: 09.08.2025 Job Description: Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality … t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support … t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support More ❯