201 to 225 of 279 Remote Support Specialist Jobs

Key Responsibilities: Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems … team members on projects, upgrades, and implementations. Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. Provide remote support and troubleshooting for users working from home or in the field. Train and mentor junior support technicians as needed. Ensure compliance with IT … or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. 2-4 years of experience in a desktop support or similar role. Strong knowledge of Windows and Mac operating systems. Proficiency with Microsoft Office Suite and other common software applications. Experience with Active More ❯

members and team members. This is a remote role that you can do from anywhere. About the role This role provides first-line software support for popular software like Google Workspace, Microsoft, AWS and other popular solutions. On a typical day as an IT Support Engineer, you will … Provide first-line software support to company end-users. Support end-users with use and licensing of Google Workspace, Microsoft 365 (Office, Licenses), AWS and other popular solutions. Pass end-users to Google, Microsoft, AWS and other solution provider support if unable to resolve at first-line. … for each software vendor platform to diagnose and resolve common issues at first-line. Desired profile 2+ years of experience in IT or Technical Support in a managed service provider (MSP) environment. Experience supporting a high volume of clients at first-line support Strong experience with either Google More ❯

The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction. Key Responsibilities: Provide second-level technical support for desktop/laptop hardware … software, and peripheral issues. Diagnose and resolve advanced technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Troubleshoot break/fix issues of Windows and Mac computers. … team members on projects, upgrades, and implementations. Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. Provide remote support and troubleshooting for users working from home or in the field. Train and mentor junior support technicians as needed. Ensure compliance with IT More ❯

Job Title: Community Support Manager Location: Remote (Must be based in the UK) Remuneration: Up to £61,000 annually Contract Details: Temporary, 12 months, Full Time Responsibilities: Respond timely and effectively to incoming support requests across various channels. 📞 Communicate issues and opportunities received via support channels to … improvements through task tracking tools. Review and iterate upon our issue tracking dashboards for better clarity. Prepare and present reports that shed light on support system metrics and commonly reported issues. 📊 Update help documentation for our community to find clear answers promptly. Identify opportunities for improvements across our apps … website, tools, and communications. Support campaigns by collaborating with our Community team to help new users get started. 🎉 Assist with marketing campaigns and communication efforts when required. Willing to travel up to once a quarter within the United States to meet with team members and community partners. ✈️ Minimum Qualifications More ❯

Job Title: Community Support Manager Location: Remote (Must be based in the UK) Remuneration: Up to £61,000 annually Contract Details: Temporary, 12 months, Full Time Responsibilities: Respond timely and effectively to incoming support requests across various channels. Communicate issues and opportunities received via support channels to … improvements through task tracking tools. Review and iterate upon our issue tracking dashboards for better clarity. Prepare and present reports that shed light on support system metrics and commonly reported issues. Update help documentation for our community to find clear answers promptly. Identify opportunities for improvements across our apps … website, tools, and communications. Support campaigns by collaborating with our Community team to help new users get started. Assist with marketing campaigns and communication efforts when required. Willing to travel up to once a quarter within the United States to meet with team members and community partners. ✈️ Minimum Qualifications More ❯

Sales Support Executive – Bristol (Hybrid) £26,000 + Quarterly Bonus + Benefits This is a fast-paced coordination role supporting a team of Account Managers at a growing IT reseller. As a Sales Support Executive, you’ll handle a wide range of administrative tasks – from processing quotes and … social events, and a structured progression plan with ongoing training and mentoring. What we’re looking for: 1+ year of experience in a sales support or admin-based role Strong communication skills and a confident, professional phone manner Good organisational skills and high attention to detail Ability to prioritise More ❯

Are you a Service Desk Specialist with a passion for client support? Are you excited about new Microsoft technologies? Do you take responsibility for an excellent customer experience? Then you are our new crew member! Join our dynamic Service Desk team in Managed Cloud Services as the first … customers and employees alike. We're looking for a motivated, service-minded individual to provide technical support. Here, you'll find open communication, mutual support, and a culture built on curiosity, credibility, and honesty. Ready to experience the isolutions spirit? How your day will look like ️ Provide 1st and … work with 2nd level support to small and medium-sized enterprise customers primarily through ServiceNow and remote maintenance; phone and e-mail communication are used only occasionally You actively shape the digital future of our customers and make a significant contribution to their stability and satisfaction. Analyse, solve and More ❯

Delivery Team Lead - i3 Agile Recruitment Solutions for the Age of Intelligence End User Computing Specialist City of London ... depending on experience Additional on-call allowance £6650 MUST HAVE PREVIOUS END USER SUPPORT EXPERIENCE. Hybrid working; 2-3 days in the office per week depending on business … mandatory 4 times within the year. Responsibilities: Be responsible for planning, designing, developing, and launching efficient operation of all End User Computing systems to support core organisational functions. Help identify, communicate, and resolve systems issues to maximise the benefit of the IT environments. Technical Requirements: Microsoft Technologies including Windows … and Ansible, and scripting languages such as Python, YAML and PowerShell would be advantageous. ITIL V3/4 accreditation. MUST HAVE PREVIOUS END USER SUPPORT EXPERIENCE. Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Analyst and Engineering Industries: Insurance and Financial Services #J-18808-Ljbffr More ❯

and profitability. We operate fully remotely, with a diverse, global team that values adaptability, knowledge-sharing, and continuous improvement. ABOUT OUR TEAM The Technical Support team at Duetto delivers timely, knowledgeable, and personalized assistance to our customers. Our support model is “touch and hold,” meaning each Specialist … We measure our success using key performance indicators, including: First Response Time: Under 2 hours Customer Satisfaction (CSAT): 4.7 or higher Case Volume: Each Specialist manages approximately 125 cases per month Our team thrives in a culture of collaboration, adaptability, and continuous learning, supported by practices like Swarming (real … the hospitality industry or hospitality technology space. Prior hotel operations or revenue management exposure is highly valuable. Experience translating hospitality business needs into technical support solutions is a strong plus. Technical Aptitude: Prior experience in technical support, including familiarity with ticketing/case management systems, data analysis, and More ❯

Start Date: As soon as possible or by arrangement Working Hours: Full-time - Fixed term Contract Your Responsibilities: Provide first and second-level technical support to employees across Europe Set up and maintain hardware and software (PCs, laptops, printers, mobile devices) Support and manage Windows and Microsoft … environments Administer user accounts (Active Directory, ERP systems, etc.) Assist with SharePoint administration and maintenance Document support requests and resolutions in the ticketing system Participate in IT projects and contribute to the improvement of our IT infrastructure Travel occasionally to support offices in the Baltics and the UK … Your Profile: Completed education in IT (e.g., IT Specialist in System Integration) or equivalent qualification Initial experience in IT support is advantageous Solid knowledge of Windows operating systems and Microsoft 365 Familiarity with Apple iOS smartphones is a plus Experience with SharePoint administration is desirable Strong command of More ❯

Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/… laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of … team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT More ❯

Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/… laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of … team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT More ❯

Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/… laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of … team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT More ❯

Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/… laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of … team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT More ❯

in the UK. Role Overview Join our team and work directly with our customers to customize VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy. This is a … network is desirable Working with MySQL - any exposure to MySQL or equivalent is beneficial ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus Who you are You are detail oriented, quickly identifying issues and consequences in technical support You are collaborative and … you'll do Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success Support engineers remotely whilst they are on-site, identifying and troubleshooting issues Build comprehensive documentation around More ❯

MCS is delighted to be working with a leading organisation in the technology sector, who are seeking a talented Application Support Analyst to join their expanding IT operations team. This is a full-time permanent role focused on delivering high-quality application support, incident management, and cloud-based … This is a hybrid role based in Belfast, offering flexibility and strong career progression opportunities. Key Responsibilities: Provide first-line to third-line technical support across a range of enterprise applications and platforms Investigate and resolve technical issues through SQL queries Manage incidents effectively, prioritising based on business impact … and ensuring timely resolution Support end-users with technical guidance and system updates Assist in the testing, quality assurance, and performance monitoring of cloud environments Liaise with stakeholders and technical teams to deliver support solutions and service improvements Skills & Experience Required: Strong experience in SQL Server Management Familiarity More ❯

We are seeking a highly IT-literate and customer-focused individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in managing customer inquiries, providing systems support, assisting with our Taster Validation Schemes, and supporting the sales team with reporting … and data entry. Essential Job Functions Customer Support: Respond promptly to customer inquiries via the helpdesk system. Provide information and support to customers regarding Taster Validation Schemes. Ensure excellent customer satisfaction through effective communication and issue resolution. Systems Support: Handle systems-related requests and issues related to … seamless customer experience. Assist the sales team with reporting requirements. Help customers with entering data into the system. Address login issues and provide technical support related to the sales process. Education, Experience & Personal Characteristics Bachelor's degree in a relevant field or equivalent work experience. Previous experience in customer More ❯

Our client is part of a global industrial group, yet unlike its manufacturing-focused counterparts, it delivers services as its core product. Specializing in Business Process Outsourcing (BPO) and technology-driven solutions, it plays a unique role within the group. More ❯

Join a fast-growing software company delivering asset management solutions across the UK and internationally. We're looking for a Junior Implementation Consultant to support the delivery of tailored software solutions to new and existing clients. This is a hybrid role requiring strong technical and data analysis skills, with … growth and hands-on project experience. Key Responsibilities: Configure software to meet client needs Assist with data migration and cleansing Provide project and client support throughout implementation Contribute to documentation and user training materials Work closely with developers and project managers using Agile methodology Requirements: Strong Microsoft Excel and More ❯

Remote UK Reports to: SOC Support Manager Location: Remote UK Compensation Range: £35,000 to £45,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay. What We Do: Founded in 2015 as a fully remote … ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity. Responsibilities: Provide exceptional customer support via phone, email, and chat. Address partner security concerns with timely and informative responses. Ensure partner understanding by breaking down complex SOC concepts and … actions into digestible information. Lead calls with partners, facilitating communication and collaboration with the SOC team. Troubleshoot product issues and provide support for other product-related requests as needed. Collaborate effectively with internal teams to ensure customer satisfaction. Advocate for partner needs and provide feedback to the relevant internal More ❯

. We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of the Customer Support team, you will be the first point of contact between our customers and the Ledger team , providing quick and efficient technical support and … day customer requests Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution Identify recurring support trends and product performance issues, providing timely feedback to our product team Work to eliminate common support inquiries by suggesting improvements to our … knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products Communicate clearly and work effectively with other teams and departments, such as our R More ❯

configuration of our Clinical Information Systems on customer sites and the resolution/escalation of issues. The role will provide both remote and onsite support for customers throughout the UK with flexibility to carry out some work from home once full trained. Principal Duties and Responsibilities: Installation of Server … position includes: Strong Windows Server Administration MS SQL Server Administration and Reporting Scripting (SQL, JavaScript and Visual Basic) Virtual machine technology Networking Citrix Desktop support Experience in troubleshooting and customer service The candidate has excellent communications skills verbally and written with a focus on customer service Good analytical and More ❯

o Opportunities for development o Active wellbeing and inclusion networks o Excellent pension o Salary sacrifice schemes o Employee Assistance Programme (24/7 support) o Access to benefits and discounts Main duties of the job Developing, implementing, and supporting ICT solutions and design strategies in a multi-supplier More ❯

Albans, VT Position Type : Full Time Salary Range : Undisclosed Description Do you want to make a difference in the lives of children? Northwestern Counseling & Support Services, Inc. (NCSS) is seeking Home & Community Support Specialists to provide emotional and behavioral skill-building support to children and adolescents in … healthy community connections. Hours are M-F and services are generally delivered in the afternoons and evenings. Key Responsibilities: Consulting with families to help support each child’s social and emotional growth. Coordinating services and perspectives across the client’s treatment team of providers. Candidates must: Exhibit comfortability working More ❯

CMD Recruitment Reference: 222976951 In this role, you will be responsible for providing first-class support to all users of the system. Your detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure that you provide a tailored and excellent service. The ideal candidate … all company stakeholders and customers. Perform regular user acceptance testing on new features and feature enhancements on both the mobile app and web portal. Support new and existing customers with patience through various communications channels including but not exclusive to, Live Chat, email, and telephone. Guide and support … Work closely with our Development Team to help identify and resolve system issues in line with business SLAs and OLAs. Maintain and enrich the support knowledge base. Essential Candidate Requirements for the role: Advanced skills in MS Excel, MS Word, and MS PowerPoint. Understanding of different file formats including More ❯