Service Delivery Manager
- Hiring Organisation
- Experis
- Location
- Leeds, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £500 - £550 per day
facing environments. Key Responsibilities: Act as a Service Management SME across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Provide on-call Major Incident Management cover, ensuring rapid coordination, clear communications, and effective resolution. Maintain strong, trusted customer … relationships, acting as a primary escalation and assurance point. Deliver accurate, timely service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Proactively identify and manage risks, proposing ...