1 to 25 of 49 Customer Experience Jobs in Yorkshire

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

a key role that sits within the Hiscox UK Retail IT team and is focused on delivering value across a designated value stream by aligning products and solutions to customer and stakeholder needs. As the key interface between the business, technology, and customer experience, you will be responsible for translating strategic objectives into actionable product/service … the business in line with the overarching strategy. The Product Owner is empowered to make decisions around priority, scope and requirements driving stakeholder engagement, ensuring they are clear on customer needs ensuring a continuous flow of value from the team. What you'll be doing: Develop and maintain a clear product vision aligned with the strategic goals of the … value stream. Translate customer and stakeholder needs into a compelling product roadmap that delivers measurable outcomes. Stakeholder Collaboration: Engage with business stakeholders, customers, and technical teams to understand requirements and priorities. Act as the primary point of contact for the product/service within the value stream, facilitating clear communication between all parties. Supporting formal performance reviews, celebrating hard More ❯

and fast-growing IT team. Situated on the outskirts of Scarborough, this role offers the opportunity to work with a passionate team to develop and maintain the company's customer-facing eCommerce apps. Key Responsibilities: Support, coach, and develop the app team to maintain best practice standards Own the day-to-day development of the front-facing elements of … the company's native apps Continually improve the shopping experience for a wide variety of users globally Gatekeep the versions and change history to ensure timely deployment of tested updates and features Adopt best practices for designing retail eCommerce apps Job Requirements: Proficiency in Android app development, with experience in Kotlin and/or Swift An eye for … design and attention to detail with a focus on enhancing customer experience Experience in a similar app development role or a readiness for career progression Strong self-organisation and time management skills Personal Attributes: Strong interpersonal skills for building internal and external relationships Passionate about web design, consistency, and detail Ability to react positively and quickly to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

per annum (dependant on experience) Full time, 37.5 hours per week Hybrid role with a minimum of 2 days in the office at any of our offices London, Tunbridge Wells and Hessle (Hull) or Homebased with the flexibility to travel to any of our office locations as and when required. The Good things you can get: Commission structure and … multiple acquisitions in several sectors. The role is an exciting opportunity for anyone with a keen desire to develop and grow. Some key aspects of the role will include: Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve issues … Monitor system performance and user feedback to identify opportunities for improvement. Contribute to the refinement of workflows and support processes to reduce friction and increase productivity. About you: Industry experience with travel technology background ideally coming from a Travel Consultant role Strong GDS Experience, with previous experience of working with online booking tools Travel industry knowledge of More ❯

increase the breadth and depth of GoCardless usage and value across the customers footprint. You will need to work closely with your account team to map the scope by customer, identify stakeholders, assess risk/opportunity and create an execution plan. As a part of our wider success team, you will also work closely with Professional Services to drive … implementation and time to value, our Customer Advocacy team to enhance the customer experience and share success stories, and Renewal Managers to work towards retention alongside a dedicated Account Executive for expansion and growth opportunities. You will own the customer lifecycle, delivering value at each milestone and will be excited to drive the awareness and uptake … payments provider offering Bank Debit alongside our Open Banking capabilities. As CSM at GoCardless you will: Manage a book of business (BOB) and ensure delivery against milestones throughout the customer lifecycle, aligned with our team's business KPIs. Drive commercial discussions with customers by devising strategies to drive positive Net Revenue Retention. Own and execute Account Plans tailored to More ❯

Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience Car Allowance Annual incentive related bonus (up to 10% of annual salary) Private health care (self only) Attractive pension scheme (up to 12% company contribution) Life assurance cover of … and metering servicesmaking it one of the largest and most impactful contract portfolios within the business. This team is not only central to delivering key performance commitments and enhancing customer experience, but also to safeguarding Yorkshire Waters reputation. The role within this team involves leading partner relationships, overseeing day-to-day delivery, and ensuring work aligns with performance … and quality benchmarks. By fostering collaboration and continuous improvement, the role holder will work closely with operational and customer management teams to identify efficiencies, elevate service quality, and deliver outstanding outcomes for customers. Its a dynamic, high-impact environment where strategic thinking and operational excellence come together to make a real difference. Where you fit in: As our Service More ❯

to continuously innovate, delight customers, and maximize the reuse of returned products while minimizing waste.Join a team that's revolutionizing sustainable commerce while working on projects that directly impact customer experience, operational efficiency, and environmental sustainability. Role Overview: We're seeking a dynamic Senior Program Manager to join our WW Reverse Logistics Services team in Europe. This role … logistics network A day in the life In this role, you will: • Ensure seamless technical and operational support across various internal and external systems • Drive programs that create innovative customer experiences • Manage carrier relationships and quality metrics with a team of Logistics Coordinators • Oversee smooth transitions between carriers and Amazon warehouses • Navigate complex cross-border shipping requirements and documentation … Adapt to dynamic challenges in multiple functional roles (program manager, product owner, project leader) BASIC QUALIFICATIONS - Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - Master's degree, or MBA in business, operations, human More ❯

site speed to market, and overall trading performance. Forecast demand and implement stock replenishment strategies to minimise stockouts and optimise inventory levels. Analyse KPIs including traffic, conversion, AOV, and customer acquisition to identify continuous improvement opportunities. Align marketplace strategy with wider digital and commercial teams to ensure consistent messaging, range differentiation, and campaign execution. Collaborate cross-functionally with UX … product, engineering, operations, and customer service to deliver a seamless end-to-end customer experience. What We’re Looking For: 12 months experience in supplier or vendor management within a marketplace or eCommerce trading environment. Confident negotiator and communicator, able to manage multiple stakeholders and external partners. Commercially astute, able to act quickly on insights and adapt … to market trends. Strong knowledge of eCommerce principles including promotions, customer journey mapping, and trading calendars. Familiar with CMS platforms or digital merchandising tools. Why Join This Team? You’ll be part of a digital-first business that values innovation, inclusivity, and continuous improvement. This is a company where your ideas count, and your work will make a real More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

paced IT Operations team as an Application Support Analyst on a 6 Month Fixed Term Contract , where you'll be the first line of defence in maintaining a seamless customer experience across our tech estate. You'll monitor live systems, respond to critical alerts, and work collaboratively to ensure we continue to deliver high availability, resilience, and performance. … requests and high-priority incidents. Collaborating with Duty Managers to ensure timely, effective communication on live issues. Still interested? Great News! We are looking for: Degree qualified or equivalent experience in an IT-related field. Experience in system operation or application support in a live environment. Familiarity with ITSM tools such as ServiceNow. Working knowledge of monitoring tools … e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of ITIL processes and SLAs. Familiar with collaboration and documentation tools like Jira and Confluence. At Evri, we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace More ❯

The client is passionate about designing and integrating the best, most reliable technology for their customers. To further improve the process and customer experience, we re currently seeking an experienced AV Project Manager to join our team. As an AV Project Manager, you'll lead the delivery of best-in-class audiovisual systems to a nationwide network of … costs, variations and changes throughout the project Take full ownership of financial performance, as well as quality and client relationships throughout • Report project progress back to the business Required Experience • You will need to be a proven Project Manager with strong AV experience • A good understanding of relevant AV equipment to include Digital Video, Projection Systems, Control Systems … Audio Systems, Large format displays, DMX Lighting and BMS integration • Familiarity with AV industry standards such as AVIXA (InfoComm) and certifications (CTS, CTS-D, CTS-I) is a plus • Experience working with design software (AutoCAD, Visio, etc.) is a plus • Salesforce experience • Strong communication skills at all levels and an ability to drive progress • Proven experience managing More ❯

The client is passionate about designing and integrating the best, most reliable technology for their customers. To further improve the process and customer experience, we’re currently seeking an experienced AV Project Manager to join our team. As an AV Project Manager, you'll lead the delivery of best-in-class audiovisual systems to a nationwide network of … costs, variations and changes throughout the project Take full ownership of financial performance, as well as quality and client relationships throughout • Report project progress back to the business Required Experience • You will need to be a proven Project Manager with strong AV experience • A good understanding of relevant AV equipment to include Digital Video, Projection Systems, Control Systems … Audio Systems, Large format displays, DMX Lighting and BMS integration • Familiarity with AV industry standards such as AVIXA (InfoComm) and certifications (CTS, CTS-D, CTS-I) is a plus • Experience working with design software (AutoCAD, Visio, etc.) is a plus • Salesforce experience • Strong communication skills at all levels and an ability to drive progress • Proven experience managing More ❯

and data science to shape decisions across the company's digital ecosystem. The Role This is a strategic analytics role with a focus on digital distribution, subscription performance, and customer experience . You'll lead data-driven decision making, manage a small team, and deliver insights that directly impact product roadmaps and commercial partnerships. Key Responsibilities: Partner with … success measurement. Provide clear, narrative-driven insights to senior stakeholders - not just dashboards. Line manage a team of 3 (1 Senior Analyst, 2 Insight Analysts, plus apprentice). Skills & Experience Essential: Strong digital/product analytics background. Hands-on with Adobe Analytics (Google Analytics considered if very strong). Advanced SQL skills. Proven data storytelling and visualisation ability - clear … persuasive presentations for stakeholders. Commercial mindset - experience in churn, retention, or subscription analytics. People management experience (doesn't need to be extensive, but confident leading and coaching). Desirable: Python for forecasting/modelling. Experience in distribution or product journey analytics. Exposure to ROI modelling and commercial decision-making. Interview Process Introductory with the hiring manager. Task More ❯

Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the … Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include … taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background Well-trodden paths into this role include: Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of More ❯

AV technology. Its just part of our DNA. Were deeply passionate about designing and integrating the best, most reliable technology for our customers. To further improve our process and customer experience, were currently seeking an experienced AV Project Manager to join our team.? As an?AV Project Manager, you'll lead the delivery of best-in-class Audio … . Our friendly team of 170 are our most important customers.?We care about having a positive, friendly, and engaging workplace, as that is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it - were officially one of the Best Companies in the UK to work for! It … This passion is driven from the top down by James, our MD (who hates titles and is just simply James) and the leadership team who make sure that brilliant customer service is at that heart of everything we do.?When you meet us, youll see what we mean. Its so important that we are the right fit for each More ❯

AV technology. Its just part of our DNA. Were deeply passionate about designing and integrating the best, most reliable technology for our customers. To further improve our process and customer experience, were currently seeking an experienced AV Project Manager to join our team.? As an?AV Project Manager, you'll lead the delivery of best-in-class Audio … . Our friendly team of 170 are our most important customers.?We care about having a positive, friendly, and engaging workplace, as that is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it - were officially one of the Best Companies in the UK to work for! It … This passion is driven from the top down by James, our MD (who hates titles and is just simply James) and the leadership team who make sure that brilliant customer service is at that heart of everything we do.?When you meet us, youll see what we mean. Its so important that we are the right fit for each More ❯

Analytics Manager £80,000 + bonus Hybrid - Manchester or Leeds (3x days per week) A leading UK media brand is undergoing a major transformation of its digital products and customer experience. At the heart of this change is the Audience Insight team, combining research, analytics, and data science to shape strategy across product, subscription, and distribution. We are looking … a strategic, data-driven Senior Audience Insight Analyst to join the team, reporting to the Head of Audience Insight. You will lead analytics for digital distribution, subscription performance, and customer experience, turning complex data into clear, narrative-driven insights that influence senior stakeholders and drive real business impact. You will: Work closely with product teams to prioritise roadmap … experience. Hands-on skills with Adobe Analytics (or GA if very strong). Solid SQL knowledge. Proven ability to tell compelling data stories and visualise insights. Commercial mindset, with experience in churn, retention, or subscription analytics. Some experience managing or mentoring junior team members. Desirable: Python for forecasting/modelling. Distribution analytics or product journey experience. ROI modelling More ❯