1 to 25 of 34 Customer Experience Jobs in Yorkshire

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

Do you enjoy business analysis and ways of improving the customer journey through new and innovative digital solutions? If the answer is yes, then we would love to hear from you. Were looking for a Lead Business Analyst to join us on a 12 month FTC. As Lead Business … Analyst you will be responsible for co-designing an optimised and modern digital customer experience specification and delivery plan across all three transformation workstreams of digital, data and technology. A critical part of this role involves liaising closely with a variety of stakeholders, business teams and service leads … and being able to confidently influence a customer-centred design outcome. You will be required to carry out a combination of process analysis, requirements gathering, wireframing and working with developers, engineers and technical architects to translate requirements into solutions. You will need experience in Tenant Portal, Repairs Management more »

the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as … we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open, and honest working environment for all. This … role is to create and execute the CRM plan which meets both our customer and commercial targets, delivered accurately and to schedule. This role plays a significant part in ensuring we deliver a world-class customer experience, increased customer lifetime value and maximises upsell and cross more »

ll do: Be Someone who is naturally inquisitive and passionate about solving problems, you will do your best to find ways to make the customer experience best in class. Our award-winning Experimentation team exists to maximise the ROI of the product development teams by ensuring that what … is delivered has the greatest impact on the customer experience and our business KPIs. The role of the Senior Digital Experimentation Analyst is to own the end-to-end process of optimisation for these specific business areas. This is achieved through a data-driven continuous optimisation and improvement … hypotheses for improvement, and then run testing and optimisation programmes to validate and realise these recommendations. What you’ll bring: A passion for the customer, ensuring we do what’s right for the customer every time Experience of digital optimisation and experimentation (A/B and MV more »

IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the … best possible technical service and customer experience that the client requires. Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analysis is first point of customer contact, focusing on continuous operation of a … customer estate. You will be supported with personal development opportunities including training and exposure to new technologies. Handling and logging calls from end users in ServiceNow Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates and closure Delivering a great customer more »

the exploitation of AI. We're achieving this by exploiting the capability of ServiceNow, an industry leading tool in automating colleagues’ experiences to enhance customer outcomes. Since the implementation of ServiceNow in 2018, we have delivered immense value through the platform, now hosting over 50 business processes spanning ITSM … Employee Centre, Cyber, Change and Customer Payments…and we're just getting started. The Customer Journey Manager (CJM) plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and … of this insight and factoring it into prioritisation approaches and design choices. The CJM is responsible for understanding and optimising the end-to-end customer experience (internal) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous more »

is a full-time, permanent position based onsite in Harrogate. As an experienced Technical Support Engineer you will be enthusiastic about providing an excellent customer experience, with an expectation on maintaining and improving service levels. The successful candidate will have the ability to work individually whilst being part … of: - Wi-Fi standards and general wireless principles SNMP protocol; VPN and tunnelling technologies; and Security protocols and firewalls Service desk/technical support experience Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices and/or DHCP servers The Technical Support Engineer position offers a competitive more »

millions of people love. And we do it all right here at Sky. Team overview Digital Technology is at the heart of providing outstanding customer service. We touch every part of a Sky customer’s experience meaning we tackle a wide range of problems creatively and no … two days are the same. You will be joining a diverse team where the focus is collaboration, doing what’s best for the customer and our people, and having some fun whilst we do it. You will work with the award-winning experimentation team that exists to maximise the … ROI of the product development teams by ensuring that what is delivered has the greatest impact on the customer experience and our business KPIs. What you'll do: Build & execute A/B tests on both client and full stack Optimizely. Develop and maintain Optimizely experiments, ensuring accurate more »

by the business on our web based products. We are looking for someone who is proficient in .Net C#, ASP .NET MVC with good experience working on micro service solutions using multi-threaded code. Responsibilities will include - Designing\proposing cloud solutions, estimating user stories, developing new features, fixing bugs … for digital solutions, proposing and implementing the most effective approaches and technologies to fulfil requirements. ? Monitor analytics and user journeys to identify and implement customer experience enhancements. ? Approach work with a mindset that embraces Agile principles and culture, and be a positive example to others of the behaviours … best practices. ? Maintain quality and accuracy of code and ensure effective source code control. Qualifications and Experiences: ? Software development/similar degree or equivalent experience ? Essential experience and in depth understanding of: C#, .NET, ASP.NET MVC, Message Queues, Service Bus & Azure. ? Good understanding of solid principle and .Net more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of … Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several more »

for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing … aware of current Major incidents. • Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: • 3rd level technical service experience level is a must. • Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments • Prior experience … Operations Centre/Service Desk Environment • Excellent problem-solving skills • Excellent communication skills (Communication to customers verbal and written is mandatory) • 2-5 years’ Experience with Windows Server (2012/2016/2019 & 2022) • Experience with Monitoring Software Business Competencies: To succeed in this role, you’ll need more »

Manager/CRO Manager to join their talented marketing team. You’ll play a pivotal leadership role, developing the strategy and improving the onsite customer experience and overall customer journey – all to maximize lead generation activity and performance. Key responsibilities include : Manage the user experience performance … to identify opportunities to improve the end to end customer journey Conduct segment and scenario led usability studies to create actionable insights leading to improvements in site performance Propose and implement in collaboration with the Digital, Tech and IT Teams, leading to insight led technical site developments to improve more »

assisting the purchasing department in the organisation of the supply chain process, for all materials, goods and services required by the company to meet customer requirements. Role Key Responsibilities: To assist in the purchasing of all materials, goods and services to ensure in line with the relevant documentation and … to meet customer order requirements To assist in placing and managing purchase Orders according to the purchase requisition or customer contract To liaise with the marketing department & the supplier to ensure label artwork is supplied on time To assist in determining Customer requirements before shipping of the … to the Supply Chain Team Leader: To organise, plan and prioritise work - developing specific goals and plans to prioritise and meet deadlines To support customer services for product re-calls, product traceability and disaster planning To assist with administrative tasks To support the preparation of presentations, reporting and analysis more »

standards Understand company policy and rules regarding security measures and demonstrate compliance and controls Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements Understand product features and benefits, ensuring knowledge is kept up to date in line … communication to all levels, motivating the team and building good working relationships within store Support store manager to coach the team Qualifications The Requirements Experience of leading a team within a retail environment Experience of working with high volumes of product and stock Knowledge of and passion for more »

description: Water Utility Company based in Yorkshire region of England. Job description: Telemetry Engineer Salary & Benefits : £36,469 - £45,811 per annum dependant on experience, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, bank … specifications. To provide a support function to technical leads in validation of?solutions and services?designed to meet the business requirements in terms of customer experience, performance, security, scalability, reliability, disaster recovery and within financial constraints. Demonstrate awareness of?strategic plans (up to a?5 year?view) Perform … engineering & IT process throughout the project delivery lifecycle. Adhering to technical standards. Supporting delivery of services that are: What skills & qualifications you will need: Experience?in?building and supporting Telemetry solutions and?services against challenging business targets, in one of the following technical disciplines: Remote Telemetry Units and communications. more »

Control Centre Team Leader Location: Barnsley, S75 1JN Salary: £32,420 to £34,920 (depending on experience) Role Type: Permanent, 37 hours per week (Monday to Friday) Benefits: 25 days annual leave plus bank holidays, annual bonus scheme, paid birthday day off, Westfield health cashback plan, generous pension scheme … ensure efficient resource allocation, timely project execution and compliance with regulatory standards, as well as adherence to our SLAs. Your passion for delivering excellent customer service will ensure each interaction results in a positive customer experience, no matter how small or complex the initial contact. In this … Managing ensuring that you are proactively identifying, assessing, and mitigating risks to provide a continues and reliable water supply for customers What Youll Bring: Experience of working collaboratively and cross-functionally to drive performance to meet targets Successful line management experience through inclusive and supportive leadership A high more »

across 40+ countries, we empower businesses across industries such as Healthcare & Life Sciences, Retail, Manufacturing, Financial Services, and Government/Public sectors to enable customer success and digitization programs. We partner with enterprises to unlock their power of data, modernize applications to the cloud, and accelerate digital advantage for … reviews Communicate risks to relevant stakeholders and define mitigation plan for the identified risks. Manage complaints and escalations with appropriate resolution and agreements with customer Experience of working on incidents, solving critical issues, adhering to SLA management. Proficiency in Java 11+, Spring Boot framework. In-depth knowledge of … use. Translating designs and wireframes into high quality code. Optimizing components for maximum performance across a vast array of web-capable devices and browsers Experience with data structure libraries User Interface (UI) and implementing custom views. Ability to implement navigation using Fragments, ViewPagers, etc. Knowledge of Familiarity with RESTful more »

to £35k pa (D.O.E) Are you a pro active and forward thinking Sales individual? We are looking for a knowledgeable and enthusiastic individual with experience in the automation or engineering industry. Office-based, the sales engineer must have the ability to advise, follow up and complete sales interactions with … the customer base and identify opportunities for them along the way. As an Internal Sales Engineer your main responsibilities will be to: Deliver excellent customer service Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty Consistently … the branch, via the telephone by effectively using a range of techniques and resources Identify and action appropriate steps to rectify any shortfalls Manage customer queries in relation to invoices, orders or stock Understand the customer cycle by proactively targeting new customers and developing them into consistent live more »

Manager and Bid Manager with writing and coordinating bid responses, ensuring bids are submitted on time and in line with the bid cycle Conduct customer research to maximise understanding of their requirements and align our win themes Working with the Head of Bid, Senior Bid Manager and Bid Manager … current KPIs Key Relationships Internal – Chief Development Officer, Head of Bid, Senior Bid Manager, Bid Manager, Public Sector BDMs, Project Coordinator, Social Value Manager, Customer Experience Director, Marketing Manager, Finance Director, CTO, Technical Director and Operations Director External – Procurement officers, Directors of Service, Senior Managers, Sustainability/Environmental … Leads, Public and Private Sector bodies Knowledge and Skills Experience of bid and proposal management Strong writing skills Good time management skills Ability to develop compelling and robust proposals Excellent communicator Strong project management skills Strong interpersonal skills Ability to communicate at various levels within internal and external organisations more »

be required to give our clients the best quality service. This role is focused on the Healthcare and Scientific Research market. You'll have experience supporting customers with the installation and maintenance of their laboratory equipment and be interested in learning to support other types of systems. A salary … travel to into York, Preston and Newcastle as well as elsewhere across the region. At times there may be a need to travel to customer sites outside of this area depending on your work schedule. A car will be provided along with necessary tools and IT equipment. Key Responsibilities … documents (installation manuals, maintenance manuals, etc.) Complete required service documentation to the required level. Complete call reports. Work within a team to provide best customer experience, communicate with our Service Office team daily Maintain car stock inventory of spare parts Following Health and Safety Procedures Perform other duties more »

Knowledge: Excellent communication skills essential. Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks. Customer experience remaining the driver at all times. Exceptional team working skills. Grade 5/C in GCSE English and Grade 4/C … in GCSE Maths Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician. Next Steps: If this sounds like the role for you, send us an application! Once we receive more »

week on site Permanent The M365 Specialist will be responsible for the definition, management, and continually improving the platform within the business. Key Skills Experience in supporting and management Microsoft 365 environment. In-tune Mobile device management Mobile application management DLP and AIP experience Responsibilities: * Run & optimise the … the Microsoft 365 platform. * Develop and embed best practice and new ways of working to ensure efficiency savings are achieved, collaboration is improved, and customer experience enhanced. * Liaise with the senior leadership team for delivery of M365 applications and services. * Gather and assess technical requirements for new engagements more »

chances to grow and get training from senior engineers Key requirements: An understanding of RF (Spectrum, Frequency, Interference) A passion for delivering an exceptional customer experience Eagerness to engage with various technologies and upskill yourself Responsibilities: Provide technical support via phone, email, and other channels, resolving and escalating … customer issues as needed. Engage with a wide range of technologies, including broadband, Wi-Fi, and FTTP solutions. Collaborate closely with customers, ensuring their needs are met and issues are resolved efficiently. If this sounds like an opportunity you would be interested in, apply today more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As a Technical Account Manager, you will be a vital member of our team working with a diverse range of technologies and disciplines. About the Role … The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team play a critical part in providing our customers with an excellent first impression of doing business with us. The team own more »

leader in the design, manufacture, and distribution of filtration and fume extraction equipment. Our client has a global presence and delivers a world-class customer experience. With 30 years of experience in providing fume extraction solutions that are reliable, high quality, and with a low lifetime cost of … manufacturers to global market leaders. Purpose of the Area Sales Engineer role: The Area Sales Engineer will play a pivotal role in expanding our customer base and maintaining strong connections with current clients. The successful candidate will possess a deep understanding of compressed air and gases, coupled with excellent … the Area Sales Engineer role: Identify and pursue new business opportunities within the Northern UK territory. Keep up to date on industry trends and customer needs. Nurture and strengthen relationships with existing clients. Provide excellent customer support and address inquiries or concerns promptly. Collaborate with other areas of more »