76 to 100 of 195 Customer Service Jobs in Yorkshire

team meetings and performance reviews Resource & rota planning: Manage shift patterns, workload distribution and coverage to ensure SLAs are met across all customer channels Onboarding & development: Identify training needs and work with the Process & Quality team to onboard new agents and upskill the existing team Recognition & engagement: Foster … support and guidance to agents Quality of resolution: Review case quality and right first-time outcomes, coaching agents to improve technical accuracy and customer communication Knowledge maintenance: Keep the team's technical knowledge current on MCF's solutions, working closely with Product, Technical Support Level 2, Engineering and Enablers ...

telephone, or online. As Patient Services Team Leader, you will play a vital role in ensuring patients receive a welcoming, professional, and efficient service throughout their healthcare journey. You will be responsible for leading and supporting the Patient Services Team across both sites, ensuring that services operate safely, effectively … line with practice standards. Key Responsibilities Lead, supervise, and support the Patient Services Team in delivering outstanding patient care and customer service. Ensure the smooth and efficient day-to-day operation of patient services across both practice sites. Manage team performance, attendance, training, development, and wellbeing. Motivate and inspire ...

touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Salesforce Service Cloud & Agentforce Technical Lead Job Type: Permanent Work Mode: Work from office Location: Leeds, United Kingdom Number of hours: 40 hours per week – full time Ready … utilize your experience and expertise in Salesforce Service Cloud We have an exciting role for you - Salesforce Service Cloud & Agentforce Technical Lead! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. ...

change management process.Creating and maintaining accurate records of Infrastructure services and assets, including documentation.Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management.Participation in Service Transition process and activities.Working within a team or independently to create and implement technical changes.Identifying service inadequacies and contributing to the Customer Service Improvement Plan.Maintaining understanding of current and emerging infrastructure technologies.Working closely with CSOC in the event of received intelligence or Cyber-Attack.Any other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead or Product Owner.Typical Routines:Raising ...

compliance reviews, policy development, audits, training, action plans and ongoing assurance. Manage external client relationships, agree deliverables, manage expectations and ensure high-quality, timely service delivery. Support business development through service propositions, proposals, tenders, scopes of work and commercial discussions within delegated authority. Create, review and implement governance … access requests and data protection impact assessments. Lead and support the development and submission of tenders, bids and proposals, including researching client requirements, developing service solutions, coordinating contributions, preparing high-quality tender documentation, pricing and scopes of work, ensuring submissions meet specification and deadlines, and supporting successful contract mobilisation ...

Service Desk Analyst (2nd Line) | 6-Month Contract We're looking for an experienced IT Service Desk Analyst (Level 2) to join a fast-paced global IT team on an initial 6-month contract . You'll provide advanced technical support across end-user devices, Microsoft 365, identity … applications, and collaboration tools, ensuring employees have the technology and support they need to succeed. What You'll Do Resolve complex IT incidents and service requests across Windows, macOS, Microsoft 365, networking, hardware, and enterprise applications Own escalated tickets through to resolution, meeting SLAs and delivering excellent customer ...

Service Desk Analyst (2nd Line) | 6-Month Contract We're looking for an experienced IT Service Desk Analyst (2nd Line) to join a fast-paced global IT team on an initial 6-month contract . You'll provide advanced technical support across end-user devices, Microsoft 365, identity … applications, and collaboration tools, ensuring employees have the technology and support they need to succeed. What You'll Do Resolve complex IT incidents and service requests across Windows, macOS, Microsoft 365, networking, hardware, and enterprise applications Own escalated tickets through to resolution, meeting SLAs and delivering excellent customer ...

Line IT Service Desk Analyst | York | £29,000 per year + 12% Bonus We are supporting a FTSE 100 company looking for a Tier 1 IT Service Desk Analyst to join their IT Service Desk team and act as the first point of contact for IT issues … hardware, software and user access queries Occasionally providing on-site support at their York They’re looking for someone with either 1st line/customer-facing IT support experience, or someone with the right IT qualification who is keen to break into support. Strong communication, customer service ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location : Leeds Valley Park/Yorkshire - Hybrid Working (a mix of office and home … Ofwat. Some of the key responsibilities include the following Build and maintain relationships with internal and external stakeholders to optimise & ensure continuity of service Build and maintain relationships with YW Finance to improve service delivery and aid effective payment of bills & issue resolution Manage & optimize monthly billing process ...

postholder will oversee the efficient operation of the IT Service Desk, ensuring high-quality support services are delivered consistently across the business. This role combines leadership, technical awareness, and strong communication skills to drive service excellence, ensure adherence to SLAs, and support effective coordination with resolver teams … stakeholders during high-priority incidents. Key Responsibilities Service Desk Management Incident Coordination Team collaboration within and outside of department. Drive continual service improvement initiatives. Report on performance, incident trends, and operational metrics. Drive forward industry best practices within the business. Provide training and guidance to the Service ...

provide first-line technical support via phone, live chat, and SMS, helping customers resolve technical issues quickly and professionally. You'll manage customer accounts, support new customer onboarding, translate communications and documentation between English and German, and work closely with colleagues to maintain excellent service standards. What … looking for: Fluent German and English (written and spoken) Customer service experience Good knowledge of Windows, Mac and Linux operating systems Basic networking knowledge Excellent communication and problem-solving skills Ability to work independently in a remote environment Desirable: Previous technical support or helpdesk experience Understanding ...

About the role As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS.Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. … onsite role that will involve working weekends on a rota Were looking for someone who has At least 12 months experience in a Service Desk or end-user support role Active Directory experience, basic user setup and administration Knowledge of operating systems, Google Workspace/Chrome OS, Windows ...

Service Support & Helpdesk Officer Job Type: Temporary, Full-time (Hybrid) Location: Sheffield, South Yorkshire, S1 2SH Duration: Until Mon 30/11/2026 Pay: £13.69 per hour PAYE Working Hours: 9am till 5pm Sheffield City Council are seeking a Service Support & Helpdesk Officer to provide crucial support … department. This role is integral to managing the Council’s extensive land and property assets and ensuring the delivery of property solutions that support service delivery, regeneration, and growth. Day-to-day of the role: Manage the Council’s operational and non-operational estates, including facilities management, revenue generation ...

business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving technical issues and supporting a product used by a rapidly growing customer base. A note to applicants, they are also open … across phone and email. Diagnose and resolve technical queries quickly, with a strong focus on achieving high first-line resolution rates. Take ownership of customer issues from initial contact through to resolution, ensuring communication stays clear throughout. Work closely with the Product team when more complex technical problems need ...

help us shape a stronger, fairer future? Your next career move starts here.As a Principal Data Analyst in HMRC’s Risk and Intelligence Service (RIS), you will play a leading role in the UK government’s digital transformation journey. You will harness advanced analytical techniques and emerging technologies … paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference.Job descriptionHMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities ...

Service/Maintenance Engineer Location : North East England (Field Based) Salary : £37,000 - £47,000 per annum (dependent upon experience) About SH Controls Ltd We are a growing organisation in the BMS specialist sector and one of our areas of expertise is in the planned and reactive maintenance services … commercial clients(blue chip companies) across the North East of England. We pride ourselves on delivering a high standard of service, whilst investing in our employees through ongoing training and career development. What We Offer For the Role Competitive salary from £37,000 -£47,000 dependent upon skills ...

user enablement, and business engagement. Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and associated applications Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Provide user support across … setting Familiarity with PowerApps and Power BI Understanding of business processes in finance, operations, or supply chain Strong problem-solving ability and customer service mindset Clear and confident communication skills Desirable Skills Knowledge of Dynamics 365 Field Service or CE modules Experience with Power Automate Service ...

order to embark on a successful and fulfilling career within the health service. Main duties of the job Provide a confidential, quality administrative service to an identified pathway within the Care Group. Display and maintain high levels of customer service at all times, ensuring all service … Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so. Provide an efficient and timely photocopying and scanning service to the team. Maintain, scan and file paper records and information as appropriate, in line with recordsmanagement principles. About us Rotherham Doncaster and South ...

services to retailers across the UK and beyond. Our products span Point of Sale and Store systems to Head Office and warehousing solutions. Our customer base is as varied and diverse as our products ranging from independent stores to department stores, large chains and multinationals. About the role … primary function of the role is to provide effective support to the RCS customer base covering a range of software and hardware solutions. This entails logging support requests, fault identification and providing a satisfactory resolution to the fault or query. This is an opportunity to be part ...

benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but we’re moving … Business Analyst to join the IT SAP team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

based in Wakefield, who are looking for an Implementation Project Coordinator to join their team. This is an exciting opportunity to take ownership of customer implementation projects, ensuring a smooth onboarding experience while delivering projects on time and to a high standard. You'll work closely with customers … internal teams to coordinate implementations, manage project plans, gather requirements, mitigate risks and provide excellent customer service throughout the project lifecycle. Key Responsibilities of the Implementation Project Coordinator: Manage multiple customer implementation projects from kick-off to completion. Lead customer meetings and gather implementation requirements. Create ...

join their team and provide remote technical support, troubleshooting and guidance to customers. This is predominantly a desk based role, with occasional travel to customer sites when additional hands on support is required. It could be an ideal move for someone currently working as an AV Installation Engineer … Service Engineer, AV Field Engineer or AV Technician who has built strong technical knowledge on the tools and is now looking for a better work life balance without stepping away from the AV industry. What will you be doing? You'll become a key technical point of contact ...

processes.ResponsibilitiesDeliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)Investigate, troubleshoot and resolve incidents and service requests in a timely and professional mannerEscalate complex or unresolved issues to third-party vendors or senior IT colleaguesMaintain and update support documentation and resolution … tools (Teams, SharePoint, Outlook, OneDrive)Familiarity with PowerApps and Power BIUnderstanding of business processes in finance, operations, or supply chainStrong problem-solving ability and customer service mindsetClear and confident communication skillsDesirable SkillsKnowledge of Dynamics 365 Field Service or CE modulesExperience with Power AutomateService Management or ITIL experienceBasic ...

SHARE Multi Academy Trust undertaking varied duties. You will be working with a hardworking and friendly team. Role The role will include: Administration/Customer Service Inputting data with a high level of accuracy To deal courteously and efficiently with all visitors and provide refreshments Answering the telephone … Closing Date Monday, 31st August 2026 Start Date Monday, 7th September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Excellent attendance Microsoft Office, Word ...

excellent opportunity for an experienced IT support professional to join a corporate environment, providing hands-on technical support to users and working closely with Service Desk and specialist IT teams. Roles & Responsibilities: Provide on-site IT support, resolving incidents, service requests and user queries. Act as the first … system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer-service focus. Strong troubleshooting and problem-solving abilities. Experience diagnosing, prioritising and resolving IT incidents, with a focus on first-time resolution. Solid ...