26 to 38 of 38 ITSM Jobs in Yorkshire

fantastic opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational More ❯

You’ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and vendor management More ❯

You’ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and vendor management More ❯

the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Skilled Practitioner with extensive experience and proven track record in the understanding of ITSM processes. Detailed working knowledge and practical experience of Network infra in Wifi, DC On-prem, Cloud, Next Generation Firewall, Load-balancing, and PKI technologies. Significant demonstrable experience with network monitoring More ❯

IT Service Management Analyst page is loaded IT Service Management Analystlocations: Leeds, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including … finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a IT Service Management Analyst to join our growing team on a 12-month maternity cover contract.This role will act as a key analyst within the IT Service Management team and plays a key role in ensuring stability, efficiency, and continuous improvement of our … and integrations. Support audits, compliance, and governance activities. Adapt and prioritize tasks effectively to meet shifting priorities and deadlines. Essential Skills & Experience: Previous experience of working in an IT Service Management and Service Delivery team/environment. Previous experience of working in a Client/Consumer facing role. Knowledge of ITIL framework Excellent communication and stakeholder engagement abilities. Strong analytical More ❯

Configuration:  Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows.  Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, Integration Hub, and observability tools (e.g., Datadog, Splunk, AWS CloudWatch, Prometheus, etc.).  Ensure seamless interoperability between service operations tooling and cloudnative … observability and alerting.  Drive innovation by integrating and optimising monitoring solutions within service management workflows.  Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms.  Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments. Service Operations Reporting & Insights:  Design and implement advanced reporting solutions to provide real … ServiceNow Developer or in a similar role involving service operations tooling.  Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide).  Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).  Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions. More ❯

Configuration: Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows. Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, Integration Hub, and observability tools (e.g., Datadog, Splunk, AWS CloudWatch, Prometheus, etc.). Ensure seamless interoperability between service operations tooling and cloudnative … observability and alerting. Drive innovation by integrating and optimising monitoring solutions within service management workflows. Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms. Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments. Service Operations Reporting & Insights: Design and implement advanced reporting solutions to provide real … ServiceNow Developer or in a similar role involving service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions. More ❯

the ability to prioritise effectively. A proactive, problem-solving approach with ownership of issues through to resolution. Good PC literacy and working knowledge of Microsoft Office. Awareness of IT service management processes (knowledge of ITSM tools would be an advantage, but not essential). What We Offer. This role offers an excellent opportunity to build your skills in IT support More ❯

in developing on the ServiceNow platform Proficiency in JavaScript and the Glide API, with hands-on experience using ServiceNow Studio and development tools Familiarity with ServiceNow modules such as ITSM, CMDB, Service Catalog, and Workflow Experience … integrating ServiceNow with third-party systems using REST and/or SOAP APIs Working knowledge of IntegrationHub, Flow Designer, and MID Server configuration Understanding of ITIL principles and IT service management best practices Strong analytical, problem-solving, and communication skills Ability to work collaboratively in a team environment and engage with both technical and non-technical stakeholders About Us Why More ❯

of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for issues as needed. Managing and ensuring timely and appropriate updates are … communicated back to customers. Administration of customer account information, ensuring details are kept current and accurate in the ITSM system. Administration of the customer support portal, e.g., setting up new accounts, password requests, etc. Escalation of incidents to the next tier of support when necessary. KEY SKILLS AND COMPETENCIES The ideal candidate will be bright, enthusiastic, and dedicated to achieving More ❯

of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for issues as needed. Managing and ensuring timely and appropriate updates are … communicated back to customers. Administration of customer account information, ensuring details are kept current and accurate in the ITSM system. Administration of the customer support portal, e.g., setting up new accounts, password requests, etc. Escalation of incidents to the next tier of support when necessary. KEY SKILLS AND COMPETENCIES The ideal candidate will be bright, enthusiastic, and dedicated to achieving More ❯

on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in … conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for More ❯

on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in … conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp’s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for More ❯