1 to 19 of 19 Incident Management Jobs in Yorkshire

Career Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client for a proactive and strategic Lead IT Service Management (ITSM) Process Expert. This role is crucial for overseeing and optimising global ITSM processes to ensure compliance, effectiveness, and operational excellence across the … ITSM Process Leadership: Spearhead the development, implementation, and continuous improvement of ITSM processes with a particular focus on Service Transition and Operations. Change and Incident Management: Champion the enhancement and adoption of change and incident management processes, refining the operational models for Change Managers, Change Advisory … Boards (CAB), and Incident Managers. Configuration Management Expertise: Collaborate with the Configuration Manager to maintain a robust CMDB lifecycle, leveraging deep knowledge in configuration management. Service Request Optimization: Drive improvements in service request management to lower costs and elevate user satisfaction. Metrics and User Engagement: Establish and more »

business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service Levels to achieve this. Responsible for … that the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published in … a timely manner, post incident reviews are performed and actions completed. Responsible for identify service risks and proactively seeking mitigations Responsible for the delivery of service reviews with business and suppliers, reviewing any KPIs, defining service improvement plans and solutions for repeat ongoing service issues. Travelling to customer sites more »

role will involve supporting the onsite tech bar and deskside services as well as remote appointments covering: Windows operating system all related issues AD Management Management for laptops/desktops and mobile devices Office 365/2019 all related issues related issues (Standard & Non-Standard) and nonstandard HW … memory, hard drives with network fault troubleshooting with network printer installs and configuration with remote tools to control end user devices understanding of ITIL incident management to work independently (but still part of a larger team) Desirable skills/qualifications: or current SC security clearance desirable license with more »

RELEASE AND INCIDENT MANAGER - INSIDE IR35 - LEEDS I'm hiring a Release Manager & Incident Manager for a financial service client. You'll be creating and distributing release guidelines, monitoring release progress post-deployment and improving configuration management methodologies, amongst others. On the incident management side … you'll be, liaising with customer teams for incident resolutions, leading triage calls with technical and product specialists and evaluating post-remediation incidents to improve processes. Requirements: Extensive expereince in IT delivery, including release management. Project management experience is preferred. ITIL and Project Management qualifications. Excellent problem … skills. A track record of driving delivery to completion. Skills and Abilities: Have strong leadership skills with the ability to multitask. Proficiency in release management tools and methodologies. Excellent understanding of ITSM and ITIL processes. Have excellent analytical skills and a good attention to detail. Rate: £450-£500 Determination more »

senior clinical and managerial staff. The post holder will be responsible for the successful implementation of I.T. systems, the on-going day-to-day management and the successful implementation of key future developments. The post holder will work alongside clinicians and health professionals to redesign current working practice/… process during system implementations. Main duties of the job The post-holder will be accountable for the management, development, and maintenance of several IT systems within the NPIC Programme. It will involve ensuring that IT Service Desk processes and services are coordinated and delivered effectively to all staff and … is completed, and contact the named contact if you have any questions. Job description Job responsibilities The post-holder will be accountable for the management, development, and maintenance of several IT systems within the NPIC Programme. It will involve ensuring that IT Service Desk processes and services are coordinated more »

quality and budget. You will have experience working across the full SDLC with principal responsibilities including: Support - Provide technical support to ERP systems customers. - Incident and problem management - Proactive monitoring and health checks - Adhere to incident management controls, tools and SLA's - Adhere to SOX controls … experience of the Software Development Life Cycle (SDLC) using associated tools. * Skilled in the production of functional and detailed design specification documents. * Excellent stakeholder management skills. * Able to learn new systems quickly. * At ease working under pressure to cost and time deadlines * Excellent communication skills (written and verbal) * Flexible more »

level to manage a complex range of cyber risks impacting the business. T You will act as the SME for IT cyber security risk management across a large multi site global organisation as part of their internal cyber function. Key Responsibilities and Accountabilities Lead cyber security risk management activities Lead the implementation and improvement of policies Incident management responsibilities Stakeholder management for internal and external entities Mange the implementation of security requirements within a portfolio of IT change projects and act as a cyber risk SME within change delivery, managing risks associated with delivery … and the integration of new processes or tools into business operations. Develop and deploy risk management strategies Threat hunting Desirable Skills & Experience for Cyber Security Risk Manager Experience within a cyber security operating model aligned with ISO27001 or NIST-CSF frameworks. Experience working in a cyber regulated or high more »

level to manage a complex range of cyber risks impacting the business. T You will act as the SME for IT cyber security risk management across a large multi site global organisation as part of their internal cyber function. Key Responsibilities and Accountabilities Lead cyber security risk management activities Lead the implementation and improvement of policies Incident management responsibilities Stakeholder management for internal and external entities Mange the implementation of security requirements within a portfolio of IT change projects and act as a cyber risk SME within change delivery, managing risks associated with delivery … and the integration of new processes or tools into business operations. Develop and deploy risk management strategies Threat hunting Desirable Skills & Experience for Cyber Security Risk Manager Experience within a cyber security operating model aligned with ISO27001 or NIST-CSF frameworks. Experience working in a cyber regulated or high more »

Job Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client, for a dynamic Lead IT Service Management Process Expert to oversee and enhance global ITSM processes, ensuring compliance and effectiveness across their IT organisation. Key Responsibilities: Lead the development, implementation, and improvement … of ITSM processes, focusing on Service Transition and Operation. Drive the adoption and enhancement of change and incident management, setting and improving the operating model for change managers, CAB, and incident managers. Possess deep knowledge of configuration management, ensuring a healthy CMDB lifecycle in collaboration with … the configuration manager. Improve service request management to reduce costs and increase satisfaction. Establish meaningful ITSM metrics and key user circles to drive continuous improvements. Set strategic leadership KPIs, focusing on IT organisational health and productivity, acting as a change agent. Advise and support the business on ITSM processes more »

for a dedicated Service Desk 2nd Line Support Analyst. This vibrant and friendly team spans multiple sites across the UK and includes Service Delivery Management, Infrastructure, and IT Security. Why This Role? Diverse and Exciting Work: No two days are the same! The analyst will engage with various IT … Operations teams, solutions, project management, and users across the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2nd Line remote and desktop support Offer onsite IT support within the Leeds office Lead Incident Management onsite Monitor call queues to ensure service levels are met Collaborate with more »

user hardware/ancillary equipment configuration & deployment to Tunstall employees. Software installation, deployment & support in accordance with whitelisted application libraries & IT Service Catalogue. Creation, management, and deployment of device build imagines utilising image deployment tooling. The Ideal candidate: You will have proven experience in a service desk environment, be … in a Service Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/… general software systems, Active Directory Administration Enterprise anti-virus best practice awareness Experience operating in a customer-focussed IT Service Desk environment Excellent time management and prioritisation skills DESIRABLE ITIL V4 certification or understanding of the ITIL framework Basic understanding of Active Directory Group Policy management concepts Basic more »

in the Microsoft Stack and SIEM tools will be crucial in maintaining and enhancing our client's security posture. Key Responsibilities: Security Monitoring and Incident Response: Monitor and analyse security events using SIEM tools Investigate security incidents and breaches, and implement containment and remediation actions Develop and maintain incident … not required) Experience: Proven experience as a SOC Analyst or in a similar role within managed services Strong experience with SIEM tools and security incident management Proficiency with the Microsoft Stack, including Azure, M365, and Defender Experience with technologies outside SIEM, such as Palo Alto, Fortinet or Check more »

changing environment and ability to communicate this to all technical and non-technical colleagues. A solid understanding of SAP Solution Manager relating to Release Management & Incident Management. Strong interpersonal, written and oral communication skills and ability to work within a team-oriented, collaborative environment. Creativity and lateral thinking more »

be thrilled to hear from you. What Youll Be Doing: Leading a team as a front-line resource with responsibility for day-to-day management, monthly 1:1s and performance reviews Lead a culture of health and safety behaviour and contribute to our health and safety culture Managing key … key customers Supporting and developing your team staff through a fair and encouraging culture to ensure SLAs are met or exceeded Assessing and supporting incident management to maintain H&S standards and contribute to timely and positive resolutions Managing all reactive, pre-planned and ad-hoc work allocation … and reliable water supply for customers What Youll Bring: Experience of working collaboratively and cross-functionally to drive performance to meet targets Successful line management experience through inclusive and supportive leadership A high degree of IT Literacy to enable MS Office usage, as well as bespoke IT software packages more »

Claim, and responsibilities may include: First Notification of Loss – taking down details of the accident, with attention to detail and accuracy being key Repair Management – communicating with repairers and updating the client with their current position Claims Management – taking action to ensure the claim is continually progressing The … Essential) Maths GCSE or equivalent, grade C/4 (Essential) About the Employer FMG SUPPORT LTD FMG is one of the UK’s only Incident Management and Roadside Services Specialists. FMG leads the way in the provision of high quality, outsourced claims management solutions to the insurance … and fleet customers, FMG offers a comprehensive range of insurance services including first notification of loss, third party claims services, loss recovery, total loss management and insurance broker services. more »

standards, including Cyber Essentials, ISO 27001, 27002, Data Protection Act, and GDPR. In-depth knowledge of the Microsoft O365 environment, threat intelligence analysis, Security Incident Response processes, disaster recovery, and business continuity principles. Familiarity with security testing principles, vulnerability scanning, risk identification, resolution, and reporting. Experience in formal document … creation, such as reports or procedures. Key Responsibilities include but not limited to: Assist with security incident management and response activities, emphasizing cyber threats. Conduct daily, weekly, and monthly security checks, reconciliation, and compliance checks. Handle security alerts and inquiries from systems and end users. Complete client security more »

global leaders with 120 offices spanning 50 countries worldwide Get in touch if you’re looking for your next opportunity! Responsibilities: Assist with security incident management and response activities General day-to-day support on managing and responding to security alerts from systems and end users Perform daily … including Cyber Essentials, ISO 27001, 27002 etc. Data Protection Act and the General Data Protection Regulation Microsoft O365 Security solutions; Networking; Security operations; Vulnerability Management; Security Auditing Good understanding of security testing principles, including experience of vulnerability scanning, identifying, resolving, and reporting risks Experience of formal document creation, such … as the creation of reports or procedures Detailed knowledge of: Microsoft O365 environment Threat Intelligence analysis and best practice Security Incident Response processes, procedures, and best practices Disaster Recovery and Business Continuity principles Event and log analysis Salary: They offer a great salary up to £60,000 plus benefits more »

Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service restoration. Senior more »

Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting no two days are alike … and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm-wide users from the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2nd Line remote and desktop support. Onsite IT support within the Leeds office. Onsite leadership … with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets passed on to downstream resolver groups are documented appropriately. Contribute to and facilitate more »