20 of 20 Incident Management Jobs in Yorkshire

Role Details Job Title Service Desk Analyst Division Customer Services Service Desk Job Location Harrogate Reports To Service Desk and Incident Management Lead Please note, this position is based onsite in our offices in Harrogate, North Yorkshire so only applicants within commutable distance will be considered. Role … Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding customer ...

Contract Duration: Initial 9 months Rate: 450pd-500pd (Inside IR35) Start Date: ASAP Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract. This role is joining a very large-scale transformation programme … ground running. Key Skills required: Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager. Experienced with incident and problem processes. ITIL qualified Good knowledge of Service Desk Excellent track record of managing suppliers in reaching successful outcomes. Self-starter with a proactive attitude This ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

resolving complex technical issues, which require engineering expertise or software development (.Net, Devops pipelines, MS SQL, Grafana), and coordinating with third-party vendors for incident management, patches, and upgrades. Key tasks include: Providing 24/7 L3 support, including on-call duties, with coverage for out-of-hours … solutions. Continuously improving technical knowledge and skills by staying updated with industry trends. Managing incidents, root causes, resolutions, and implementing improvement actions. Perform Incident management in terms of: Major/Minor Incidents Root Causes Resolutions Improvement actions/Problems management Knowledge management Why Join ...

over 500,000 customers, and to be rated 'Excellent' on Trustpilot. PURPOSE OF ROLE: The purpose of this role is the proactive support and management of Interactive Investor's Corporate Systems application services – covering dealing systems, finance, HR, Risk and Compliance. The responsibilities of the role include: Maintaining availability … service levels through proactive management of application/server components and rapid response through monitoring and alerts. Management of application capacity through regular housekeeping, monitoring, and forecasting. Management and monitoring of automated job schedules. Providing operational support of application/server components along with reactive on-call ...

really find your thing. What you'll be doing Log every call, provide swift and accurate support, and resolve issues in line with our incident management standards. Tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination. Pride yourself on resolving problems … administration Google Workspace (G Suite) day-to-day support and troubleshooting Operating systems Windows11, macOS, Android, and Chrome OS Network & monitoring tools Mobile device management Print management supporting and resolving common print solution issues ITSM platforms Jira Service Management or another recognised tool DFS Benefits A huge ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support ...

health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. Description Key responsibilities: Incident management and technical problem solving and resolution System upgrades and patching Systems administration Finding and implementing solutions to outdated processes Remediation work based … results of audit and assessments Change management - code deployment and control The selection process: We use the Civil Service Success Profiles to assess our candidates, find out more here. Profile Our successful candidate will have: Experience of working on a broad range of application technologies with extensive knowledge ...

infrastructure technologies, integrations/solutions for Mobile Devices (iOS/Android) g. Workspace One/Intune. A strong knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices. Significant experience with Cloud … Authentication. Proven ability to troubleshoot, own and manage problem records, including perform Root Cause Analysis (RCA). Proven demonstrative working knowledge of Change and Incident management principles working within the ITIL framework. You and your role Imagine starting your day by checking the digital pulse of thousands ...

infrastructure technologies, integrations/solutions for Mobile Devices (iOS/Android) g. Workspace One/Intune. A strong knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices. Significant experience with Cloud … Authentication. Proven ability to troubleshoot, own and manage problem records, including perform Root Cause Analysis (RCA). Proven demonstrative working knowledge of Change and Incident management principles working within the ITIL framework. You and your role Imagine starting your day by checking the digital pulse of thousands ...

great place to work! Responsibilities Build, maintain, and secure Azure infrastructure to ensure availability, resilience, and performance. Lead on cloud security architecture, including identity management, access controls, and threat mitigation. Act as a senior escalation point for complex infrastructure and security incidents. Deliver cloud migration, optimisation, and security enhancement … initiatives. Administer endpoint management solutions using Microsoft Intune and Group Policy. Implement monitoring, logging, and alerting through Azure Monitor and security tooling. Maintain patching, backup, and disaster recovery processes. Requirements Extensive experience in infrastructure and security engineering roles within enterprise environments. Strong hands-on knowledge of Microsoft Azure, including ...

great place to work! Responsibilities Build, maintain, and secure Azure infrastructure to ensure availability, resilience, and performance. Lead on cloud security architecture, including identity management, access controls, and threat mitigation. Act as a senior escalation point for complex infrastructure and security incidents. Deliver cloud migration, optimisation, and security enhancement … initiatives. Administer endpoint management solutions using Microsoft Intune and Group Policy. Implement monitoring, logging, and alerting through Azure Monitor and security tooling. Maintain patching, backup, and disaster recovery processes. Requirements Extensive experience in infrastructure and security engineering roles within enterprise environments. Strong hands-on knowledge of Microsoft Azure, including ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

enterprise-level environment, supporting users while developing the skills required to progress into more advanced technical roles. You will be involved in: Service Desk incident management and escalation Working closely with 3rd Line Cloud Technical Support Engineers Following and contributing to structured processes and procedures Producing clear, accurate ...

support delivery to government and commercial stakeholders. Reporting to senior leadership, you will be responsible for operating and continuously improving the Facility Security Management System (FSMS) , acting as the central security advisor to project teams, and championing a strong, evidence-based security culture across the business. InfoSec Manager … Manager - What will I be doing? Managing physical security, access control, and integrity of the secure facility * Designing, implementing, and maintaining the Facility Security Management System (FSMS) * Acting as the principal security advisor to project teams on protectively marked material and government-owned assets * Conducting regular security audits, inspections ...

seasoned engineer who enjoys solving complex problems, modernising legacy environments, and ensuring high levels of uptime and reliability. You'll lead the management and evolution of the organisation's storage, compute, networking, and database platforms. You'll drive reliability, strengthen security, support cloud migration initiatives, and ensure operational excellence … across storage, compute, networking, and databases. Improve reliability and reduce operational risk across legacy and modern estate environments. Troubleshoot complex technical issues and lead incident response to minimise downtime. Oversee cloud security, data protection, patching, and backup best practice. Support and deliver workload migrations, including transitions to Azure. Maintain ...

Role Details Job Title Service Desk Analyst Division Customer Services Service Desk Job Location Harrogate Reports To Service Desk and Incident Management Lead Please note, this position is based onsite in our offices in Harrogate, North Yorkshire so only applicants within commutable distance will be considered click apply ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

delivers its single sign on platform solution to major fleet operators across the country. Every second counts when it comes to road safety and incident management click apply for full job details ...

delivers its single sign on platform solution to major fleet operators across the country. Every second counts when it comes to road safety and incident management. At Stream, our mission is to empower fleet operators with the real-time insights and AI tools they need to protect their drivers … strategic plan for Streams product, service, and operational performance. Foster a high-performing culture that prioritises innovation, customer focus, collaboration, and accountability. Commercial & Operational Management Own departmental P&L, budgeting, resource planning, and reporting. Drive adoption, upsell, and retention of Stream telematics across new and existing customer bases. Oversee ...