1 to 25 of 94 Incident Management Jobs in Yorkshire

team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. Service Management's purpose is to protect the availability, integrity, and confidentiality of IT Services that underpin customer and colleagues' experience of the HSBC brands. It … is a multi-functional team comprising Change Management, Incident Management, Problem Management, Service Level Management, Outage Management, Service Recovery, and Service Insights and Reporting. We are seeking a senior technology leader to take on the dual role of Senior Recovery Lead and Global Head … of Service Reliability. This is a highly visible, high-impact position reporting to the Global Head of Service Management, with a mandate to transform how we recover from incidents and build long-term service resilience. This individual will lead a global team of technical experts who act as escalation More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

Major Incident Manager - Hybrid role - 24/7 shift pattern Sheffield based PAYE Agency contractor role (up to £700) Principal Responsibilities Monitor and drive the delivery and support of systems/services in compliance with the firm's IT service quality standards through the incident management process … championing compliance Policies Maintain awareness of operational risk and minimise the likelihood of it occurring Provide day-to-day support and control in specific incident management functions for designation portfolio of services/applications Promote and drive continuous improvement in the incident management process This is … a complex technology environment with a vast estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue! Days More ❯

Major Incident Manager - Hybrid role - 24/7 shift pattern Sheffield based PAYE Agency contractor role (up to £700) Principal Responsibilities Monitor and drive the delivery and support of systems/services in compliance with the firm's IT service quality standards through the incident management process … championing compliance Policies Maintain awareness of operational risk and minimise the likelihood of it occurring Provide day-to-day support and control in specific incident management functions for designation portfolio of services/applications Promote and drive continuous improvement in the incident management process This is … a complex technology environment with a vast estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue! Days More ❯

will proactively identify, analyse, respond, and mitigate cyber threats that pose risks to Vanquis Banking Groups cybersecurity posture. This involves monitoring security events, conducting incident response activities, enhancing our threat detection capabilities, and ensuring compliance with policy, standards, and regulation. Your contributions will directly impact our ability to protect … you will: Actively participate the delivery of services provided by the Cyber Intelligence Centre including by not limited to Cyber Threat Intelligence, Security Posture Management, Cyber Security Incident Response, Threat Hunting, Penetration Testing & Red Team Testing, and Cyber Risk Mitigation. Incorporate threat intelligence into CIC activities. Collaborate and … assist with the investigation and resolution of complex security incidents. Support the delivery of retrospective improvements based on incident analysis, RCAs and PIRs. Engage with third-party security partners to enhance and mature services. Maintain centralised processes across all VBG product lines, promoting synergy and efficiency. Stay updated on More ❯

recovery, and continuous improvement of Lloyds Banking Group's Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving … at the heart of Public Cloud service operations and ensuring alignment to regulatory expectations. Key Responsibilities Proactively manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before they impact service availability. You will ensure continuous visibility of service health through proactive monitoring and actionable MI, enabling early risk identification and preventative action. With strong communication skills, you will engage confidently with stakeholders More ❯

of banking services for our customers around the world. We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO organization, reporting to the Global Head of Service Management. This individual will be responsible for embedding global service management practices … owned platforms and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards. This role is also a critical partner to Product Management teams, enabling fast-paced innovation by ensuring that platforms and developer services are production-ready, resilient, and continuously improving through operational insights. Job Requirements … Lead Service Management for the CTO Organization Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies. Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem More ❯

standard operating procedures (SOPs) that improve efficiency and overall service. Utilizing their technical expertise and managerial skills, they will be responsible for the continual management and planning of the Teams workload, allocating resource in a constantly changing, and challenging environment, adapting and responding to urgent issues and the need … for re-prioritisation, whilst also planning and delivering the EUC element of projects and wider schemes. Stock management and ordering of EUC hardware and components to maintain service is an important aspect of the role, as is the associated on-going development and training of all team members. To … applications High level of diagnostic and fault-finding knowledge/skills along with a broad range of IT knowledge/experience Absence and performance management, and professional development of staff Service Desk/Helpdesk call logging systems Desirable Previous experience working as a leader in an IT environment Knowledge More ❯

is what matters most. What will you be doing? Help manage and co-ordinate cyber security incidents for our clients, working closely with the incident management lead within the team. Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current … clients on the threat landscape and attacks which may be relevant to them. Develop KPMG’s in house cyber-response tools Help assess client incident response capability maturity. Help stand-up or improve clients’ own incident response capabilities. Help with project management of engagements to deliver high … quality work in a timely manner, including: Scoping Basic financial management Engagement and risk management Production and review of deliverables. Liaising with clients on delivery, implementation and sales issues. What will you need to do it? As a result of the work that we do, we require applicants More ❯

is what matters most. What will you be doing? Help manage and co-ordinate cyber security incidents for our clients, working closely with the incident management lead within the team. Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current … clients on the threat landscape and attacks which may be relevant to them. Develop KPMG’s in house cyber-response tools Help assess client incident response capability maturity. Help stand-up or improve clients’ own incident response capabilities. Help with project management of engagements to deliver high … quality work in a timely manner, including: Scoping Basic financial management Engagement and risk management Production and review of deliverables. Liaising with clients on delivery, implementation and sales issues. What will you need to do it? As a result of the work that we do, we require applicants More ❯

Job Title: Service Management Reliability Engineer Overview: The Service Management Reliability Engineer (SMRE) role is a key contributor within the operational organisation, demonstrating broad business knowledge, technical proficiency, and leadership across FCS A2AR Services. The position provides direction and guidance, ensuring the delivery of high-quality services to … availability, suitability, supportability and quality is delivered to our customers. The SMRE will be accountable, responsible, and consulted on the following: Operation Federated Problem Management • Accountable for the delivery of Problem Management for FCS A2AR Services, from seeking trends within Incident Management that may be problems … and delivery of the company's business and services in conjunction with the product development function. Design • Consulted on the design of the service management processes that the SMRE are accountable for. • Consulted on the design of business processes for existing and new products, ensuring alignment with MA process More ❯

to make a real impact by ensuring the integrity and resilience of the company’s IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly … Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. … global organisation, apply now. Keywords: Information Security Consultant, IT Security Consultant, Cybersecurity Specialist, Microsoft O365 Security, Enterprise Security Jobs, Information Security Leeds, IT Risk Management, Security Incident Response, Vulnerability Management, ISO 27001, GDPR Compliance, Security Awareness, Disaster Recovery and Business Continuity. More ❯

services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem … Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. More ❯

Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge … have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration … and implementation experience from 7.3 to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research More ❯

Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge … have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration … and implementation experience from 7.3 to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research More ❯

Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge … have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration … and implementation experience from 7.3 to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research More ❯

Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge … have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration … and implementation experience from 7.3 to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research More ❯

Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge … have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration … and implementation experience from 7.3 to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research More ❯

Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge … have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration … and implementation experience from 7.3 to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research More ❯