1 to 25 of 69 Service Delivery Jobs in Yorkshire

Job Title: Service Management Reliability Engineer Overview: The Service Management Reliability Engineer (SMRE) role is a key contributor within the operational organisation, demonstrating broad business knowledge, technical proficiency, and leadership across FCS A2AR Services. The position provides direction and guidance, ensuring the delivery of high-quality services … FCS A2AR Engineering, FCS A2AR Product Operations, GCC, CTS, FCS DevOps, ONE and any appropriate 3rd parties, Regional and Global Product Managers, to ensure service requirements and potential risks are identified, understood, managed, and responses delivered effectively and efficiently to the Business: The primary responsibility of the SMRE is … to ensure that appropriate; service availability, suitability, supportability and quality is delivered to our customers. The SMRE will be accountable, responsible, and consulted on the following: Operation Federated Problem Management • Accountable for the delivery of Problem Management for FCS A2AR Services, from seeking trends within Incident Management that More ❯

Company description: Water Utility Company based in Yorkshire region of England. Job description: Project Manager - Water Service Delivery Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience … benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Buttershaw/Hybrid Working (1-2 days office a week - Bradford) Work type … Permanent. 37 hours per week, Monday - Friday. We have an exciting opportunity for a Project Manager to join the Water Service Delivery/Water Strategy Planning & Investment team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. More ❯

benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. • Retail savings scheme • Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford/Hybrid Working (2-3 days in the office per week - Bradford … Work type: Permanent. Working full time, 37 hours per week, Monday - Friday between 8:00am-6:00pm. We have an exciting opportunity for a Service Delivery Manager to join the Developer Services function at Yorkshire Water and be a part of helping Yorkshire Water to provide the best … service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment More ❯

Role: Senior IT Service Delivery Manager Location: Leeds | Hybrid: 1-2 days office We are delighted to partner with a very exciting company within the Health sector that is embarking on a huge period of technology growth. A sleeping giant when it comes to technology, the board have … million 3 year technology & digital programme and this is definitely the time to be joining the journey. About the role As the Senior IT Service Delivery Manager, you will be responsible for leading a team (15+) comprising of Infrastructure Engineers and Application Support Engineers supporting around 2000 users … based employees. You’ll have the ability to build strong relationships with key business leaders and use insights and data to drive innovation and service improvements. Providing an appreciation of the regulatory landscape and the responsibility of the team and individually to ensure compliance with regulations like PCI and More ❯

Service Delivery Manager - Pensions Senior Consultant Middlesbrough Hybrid Full Time Permanent Ref: 002794 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and … where talented people can flourish and achieve their highest potential. We are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This role would suit someone with previous experience in a similar or managerial pensions role where … they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches. As a Service Delivery Manager with XPS you will: Assist the Operations Manager with the management and delivery of pension administration services across Public Sectors schemes. Contribute to maintaining the high More ❯

Are you a driven and experienced IT professional ready to lead and elevate technology service delivery? We're seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology services, managing … Leeds, with occasional evening or weekend work required for urgent issues. Your Role: Team Leadership: Manage and mentor a small team of helpdesk technicians. Service Delivery: Oversee the timely resolution of issues and adherence to SLAs. Customer Support: Act as the primary escalation point for customer issues. Process … Improvement: Identify and implement best practices to enhance service delivery. Reporting: Generate regular reports on performance, satisfaction, and key metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in IT More ❯

independently or as an extension of a client’s team. Our 3 business units, Transform, Tech and Talent, enable us to provide a full-service offering so we can resolve technological challenges, increase efficiency, and accelerate growth. Our services, include Software Development, Platform Engineering, IT Managed Services, Data Services … successful candidate will oversee the resolution of day-to-day queries relating to internal IT and application services to ensure excellent client satisfaction. RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service … management processes and best practices Manage incident escalation procedures and ensure proper resolution tracking Serve as an escalation point for complex or high-priority service issues CUSTOMER RELATIONSHIP MANAGEMENT Act as a primary point of contact for application management enquiries. Address and resolve customer concerns or service delivery More ❯

About The Role Hippo is recruiting for lead consultants in service design . Service designers take a holistic approach to evaluating our client's business ecosystem and lead the strategic planning for our client's services. You'll co-create new service propositions or evolve existing services … of user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design. What you'll do As a lead consultant in service design , you'll be seen by the client project team and senior … client stakeholders as a trusted expert in your field. You may perform the role of a service delivery lead overseeing Hippo's project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments. You will support More ❯

Head of Service Operations Centre Requirement to be on site minimum 3 days per week Located at our Service Operations Centre in Sheffield, UK 6 month contract A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland … s foremost Managed Services Provider (MSP) organisations. The Head of SOC will work as part of the Customer Delivery Division Management. Reporting to the Customer Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre across Sheffield and Dublin Locations. Previous experience … of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management Financial Management Senior Leadership The Person The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in More ❯

Technology wholesale team. Managing relationships with areas across the business and with a number of our suppliers, you'll provide technical SME support and Service Management of Applications, including products and services across our wholesale technology landscape, as well as through our wholesale technology partners. Accountabilities: Customer Ownership of … supplier performance and service improvement initiatives Building strong working relationships with customers and suppliers in a multi sourced environment and manage conflict when necessary Provide specialist expertise in specific functional or technological disciplines to ensure that Morrisons has credible representation Colleague Work collaboratively with Technology colleagues and partners to … support of domain applications, products and services Engage in and help drive Incident and Problem processes using ServiceNow Managing changes within ServiceNow Ownership and delivery of continuous improvement planning and implementation within the team based on regular feedback from customers and service providers Define, implement and validate key More ❯

benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Buttershaw/Hybrid Working (1-2 days office a week - Bradford) Work type … Permanent. 37 hours per week, Monday - Friday. We have an exciting opportunity for a Data Lead - Leakage to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you … unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators. As our Data Lead you More ❯

people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Service Delivery Manager (SDM) is responsible for the performance & achievement of TPLs within a specific area, providing leadership to a team of Health Practitioners More ❯

REDCENTRIC Network Delivery Team Lead DEPARTMENT Project Delivery TEAM Engineering LOCATION Hybrid (2 days Harrogate 3 days remote) REPORTS TO Head of Engineering ABOUT REDCENTRIC Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and … collaboration, infrastructure, network and IT security services. Learn more about what we do on our website. JOB DESCRIPTION AIM OF THE ROLE: The Network Delivery Team Lead role will be a hybrid manager/technical role and will lead a team of network and security project engineers who are … responsible for the technical delivery of new or changed services. They will oversee and be required to deliver all network related technical deployments of our portfolio of services which include SDWAN, WAN, LAN, MPLS, Wi-Fi, VOIP, IAAS & Cloud Based Services or combinations of all services. In addition, you More ❯

REDCENTRIC Network Delivery Team Lead DEPARTMENT Project Delivery TEAM Engineering LOCATION Hybrid (2 days Harrogate 3 days remote) REPORTS TO Head of Engineering ABOUT REDCENTRIC Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and … collaboration, infrastructure, network and IT security services. Learn more about what we do on our website. JOB DESCRIPTION AIM OF THE ROLE: The Network Delivery Team Lead role will be a hybrid manager/technical role and will lead a team of network and security project engineers who are … responsible for the technical delivery of new or changed services. They will oversee and be required to deliver all network related technical deployments of our portfolio of services which include SDWAN, WAN, LAN, MPLS, Wi-Fi, VOIP, IAAS & Cloud Based Services or combinations of all services. In addition, you More ❯

Are you passionate about IT and technology?Do you thrive in dynamic, fast-paced environments where customer service and continuous improvement are central to success? We are looking for a talented IT Helpdesk Support Specialist to join our client's team in Malton. In this role, you'll play … a key part in enhancing end-user service, efficiently managing service requests and incidents, and driving impactful business process improvements. If you have experience in 1st or 2nd line support and are ready to take the next step in your IT career, we'd love to hear from … and improvements to business processes, identifying opportunities for optimisation and enhancement. Collaborate closely with IT teams and third-party providers to troubleshoot and resolve service issues, ensuring timely resolution within service level agreements (SLAs). Manage the incident, problem, and change management processes, incorporating best practices to optimise More ❯

like-minded travel enthusiasts is an important part of our business’ success and growth. About CTM CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America … Australia and New Zealand. https://uk.travelctm.com/About the Role The purpose of the role is to support the customer service lifecycle and provide professional, timely, helpful, high quality and consistent customer service both technical and non-technical before, during and after the customer's needs … and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL. Skills & Experience Skills: Excellent customer service and interpersonal skills. Strong teamwork and More ❯

Life on the team Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're … keep our customers thriving. Expect variety, challenge, and the opportunity to make a real differenceevery single day. What you'll do As a Customer Delivery Manager, youll take charge of service delivery for one or more major customers. Youll ensure we meet (and exceed!) performance, quality, and … sharp eye on contractual and financial success. Heres how youll make an impact: Lead, inspire, and support both direct and virtual teams across multiple service lines Build strong relationships with customers, ensuring we're always aligned to their evolving needs Monitor and report on service performance, driving continuous More ❯

Job Description Head of Service Operations Centre Requirement to be on site minimum 3 days per week Located at our Service Operations Centre in Sheffield, UK 6 month contract A rare opportunity has arisen to take the lead and drive the shared services delivery function for one … of Ireland’s foremost Managed Services Provider (MSP) organisations. The Head of SOC will work as part of the Customer Delivery Division Management. Reporting to the Customer Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre across Sheffield and Dublin Locations. … Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management Financial Management Senior Leadership The Person The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior More ❯

our team to work in partnership with our IT partners and help us achieve our business goals. Responsibilities: § Provide high-quality IT support and service to our group and clients, ensuring needs are promptly and effectively and met. § Troubleshoot and resolve technical issues, both remotely and on-site. § Work … in partnership and collaboratively with our IT partners § Assist in the implementation and maintenance of IT systems and infrastructure. § Monitor and manage service requests, ensuring timely resolution and communication with clients. § Collaborate with SMH stakeholders and clients to understand their requirements and provide tailored solutions. § Document and maintain accurate … records of service requests, resolutions, and client interactions. § Stay up to date with the latest technology trends and best practices to provide informed support. § Participate in continuous improvement initiatives to enhance service delivery processes. § Manage IT hardware refresh programs Requirements: § Microsoft qualifications would be beneficial. § Proven experience More ❯

our team to work in partnership with our IT partners and help us achieve our business goals. Responsibilities: § Provide high-quality IT support and service to our group and clients, ensuring needs are promptly and effectively and met. § Troubleshoot and resolve technical issues, both remotely and on-site. § Work … in partnership and collaboratively with our IT partners § Assist in the implementation and maintenance of IT systems and infrastructure. § Monitor and manage service requests, ensuring timely resolution and communication with clients. § Collaborate with SMH stakeholders and clients to understand their requirements and provide tailored solutions. § Document and maintain accurate … records of service requests, resolutions, and client interactions. § Stay up to date with the latest technology trends and best practices to provide informed support. § Participate in continuous improvement initiatives to enhance service delivery processes. § Manage IT hardware refresh programs Requirements: § Microsoft qualifications would be beneficial. § Proven experience More ❯

SLAs, QBRs, risk assessments). Ensure commercial engagements meet internal sourcing policies, risk appetite, and procurement standards. Partner with Technology leaders to evaluate vendor delivery against service expectations and change roadmaps. Develop and maintain a comprehensive vendor landscape view services delivered, dependencies, risks, and compliance coverage. Track vendor … frameworks such as ITIL, COBIT, CIPS, and relevant compliance regimes. Excellent interpersonal, negotiation, and stakeholder management skills. Certifications in procurement, vendor management, or IT service delivery are a strong plus. Experience working within a regulated or data-sensitive environment (e.g., healthcare, financial services) is advantageous. Why Apply? You … improving healthcare outcomes through smarter technology. With a major digital transformation underway, now is the time to shape and influence how vendor strategy enables delivery at scale. Bring your leadership, supplier expertise, and commercial mindset to a business where your impact will be visible and lasting. Interested? Let’s More ❯

Role Introduction We are seeking a Customer Obsession Support Operations Team Lead to foster this culture within our teams and ensure excellent service delivery through managing a service desk and client site operations across one or more customer contracts. The successful candidate will focus on Continual Service Improvement by developing team members' skills and attributes aligned with our core values, and by identifying opportunities for service enhancements and efficiencies. What You Will Do Understand the contracts supported and the responsible business areas Conduct reporting and trend analysis Participate in customer service reviews Build strong … relationships with customers and internal teams, including handling escalations Collaborate across teams to ensure service excellence Maintain a customer-obsessed approach to achieve high satisfaction levels Proactively develop yourself and your team What You Will Have Excellent people management skills to foster a positive culture Analytical skills to design More ❯

LAN, WAN, Cloud). Manage voice platforms and coordinate with third-party providers as needed for support and optimisation. Engage and manage relationships with service providers and partners for outsourced network services (e.g. NOCs, MSPs). Source and onboard new service partners to address gaps or improve service … efforts by ensuring appropriate technologies and processes are in place for data integrity and access. Prioritise and manage workloads to meet project deadlines and service targets. Collaborate with both technical and non-technical stakeholders to resolve issues efficiently. Serve as a point of escalation for complex incidents or technical … challenges. Ensure incident resolution meets agreed service levels and business expectations. Maintain a strong understanding of organisational goals and align IT services accordingly. Coordinate outage communications in partnership with relevant IT teams. Participate in cross-functional or project teams, which may involve occasional international travel. Represent the ICT function More ❯

Location: Bradford, BD1 4QU with requirement to travel between service locations. This role can be carried out in a hybrid capacity. Probationary period: Six months date: Thursday 5th June About Us Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote … and helping people to recover and sustain improved wellbeing Benefits include: 25 days annual leave per year, rising to 28 days with length of service plus bank holidays Up to two additional leave days each year for wellbeing Simply Health Cash Plan for personal health costs Employee Assistance Service … Mindful Employer, Disability Confident, and Real Living Wage Role Overview Are you a passionate leader ready to make a difference? We're seeking a Service Manager for our Adults and Older Adults team, overseeing Community Companions and Wellbeing services. Community Companions is volunteer-led, offering early intervention befriending and More ❯