26 to 32 of 32 Service Delivery Jobs in Yorkshire

customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex … full onboarding and offboarding journey for customers. Skills Required: Previous experience within a Customer Success or similar role. Experience supporting customers through service change or digital transformation. Strong communication and relationship-building skills. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand ...

Maintaining accurate account records, forecasts, and pipeline via CRM Attending client meetings (virtual and face-to-face where required) Ensuring a high standard of service delivery and issue resolution If any of these roles are of interest, then please drop me a message or give me a call ...

provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation … Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs ...

part of a friendly digital team that maintains and improves key systems such as Electronic Patient Record tools. Your work will support clinicians, service managers and partners by ensuring systems are reliable, well-designed and meet the needs of the people who use them. Main duties … help colleagues use systems confidently Analyse data and system performance to improve reporting and support decision making Line-manage team members and contribute to service development What we're looking for: Experience working with clinical systems, such as SystmOne or similar platforms Strong communication skills and the ability ...

established UK technology services provider delivering VoIP and telecommunications solutions to a wide range of customers. They are known for their customer-first approach, service reliability, and commitment to technical excellence within a fast-paced support environment. What will you be doing? As a VoIP Support Technician … efficient. You'll work closely with the wider technical team, maintain accurate case documentation, and proactively identify opportunities to improve customer systems and service delivery. What will you need? * Proven experience supporting VoIP systems and telecoms services * Strong understanding of networking fundamentals and troubleshooting * Experience using network diagnostic ...

support business-wide technology improvement initiatives. Reporting into senior leadership, you will be responsible for overseeing the organisation’s IT systems, infrastructure, and service delivery. You will manage internal support and third-party suppliers, ensuring reliable, secure and efficient operations. Key responsibilities include: Managing and supporting IT infrastructure, systems … networks Leading and developing IT support capability Overseeing cyber security controls and compliance Managing IT suppliers and external service providers Supporting system upgrades, improvements and transformation projects Ensuring business continuity, backups and disaster recovery processes are maintained Providing strategic input into future technology planning To be considered suitable ...

Location onsite: Leeds, UK (Travel to Blackpool as per req.) Contract: 1 year Job description: Coordinates and acts as SPOC project lead for complex service requests local projects eg MES systems network expansion MPOD Interacts with MLL personnel to problem solve future state requirements Serves as source of functional … business knowledge Interacts with multiple MLL stakeholders Execution systems plant engineers and technicians and MLL IT Maintains facility IT ownership Monitor and achieve service levels tracks metricsanalytics and ensures site health of GTS services eg network reliability availability capacity etc Performs sitelevel DR CMDB related to GTS services Risk ...