51 to 75 of 79 Service Management Jobs in Yorkshire

IT Managed Services company that supports the Education sector. IT Support Technician – main responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT Service Management tools • Promote best More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously develop More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously develop More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously develop More ❯

IT systems and infrastructure. This role requires expertise in corporate IT systems (e.g., networks, servers, cybersecurity) which must also be expended to industrial control systems (e.g. SCADA, PLC network management, OT device configuration, devices hardening etc). Responsibilities The main responsibilities for this role are: - Monitor, troubleshoot, and support production IT systems. - Administer and secure industrial networks. - Implement change … and maintaining compliance with company cybersecurity policy. - Support disaster recovery and business continuity planning. - IT Support - ensure the smooth operation of hardware, software, networks, servers etc. - Follow ITIL-based service management processes (incident, problem, and change management) Profile Bachelor's degree in computer/electrical engineering, Information Technology. Experience in application software, knowledge of hardware, networking, and More ❯

technologies Knowledge of one or all of the following is extremely beneficial: - F5 Load Balancers/Checkpoint Firewalls, Cisco and HP Wireless/Riverbed WAN accelerators. Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes Degree in Computer Science, Telecommunication or equivalent. If you are SC cleared, live a commutable distance to Hook and are More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience and recent proven track record … of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience and recent proven track record … of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience and recent proven track record … of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs More ❯

Head of Service Management- SRE, DevOps, Cloud, Infrastructure tooling A leading provider of Global Financial Services is seeking a proven and reliable Head of Service Management to help shape, support, and strengthen the wider business function. The role: We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO operations, reporting to the Global Head of Service Management. This individual will be responsible for embedding global service management practices across all CTO-owned platforms and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards. Key Responsibilities Lead Service Management for the CTO Organization Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies. Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management. Serve as the CTO's point of accountability for operational service quality More ❯

Group Functions (Risk, Compliance, Finance, Core Banking, Corporate Functions, and Deputy COO). The organization comprises over 8,000 people across 14 countries, supporting over 3,000 applications. The Service Excellence & Technology Risk and Control Book (TRCB) lead for Oracle Fusion technologies VSATT will drive service excellence. This involves supporting operational resilience initiatives, ensuring adherence to, and driving … related to operational resilience and technology risk, along with a proven ability to develop and execute strategies, is essential. In this role, you will: Collaborate with the Fusion IT Service Owner, engineering PODs, and operational teams to drive service excellence and improve Oracle Fusion technology resilience. Support the development of KPI reports to measure and improve support processes … and operating models. Communicate effectively, both written and verbally, to present management information from dashboards, town halls, and stakeholder presentations. Lead service management forums, working with teams and external cloud partners to strategize and improve services. Manage multiple activities and stakeholders, ensuring delivery within fixed timelines. Promote continuous improvement in work practices and tooling. To succeed, you More ❯

formal presentations in Board and partner meetings. Implement IT policy for the org covering all technological matters, hardware and software procurement, IT services sourcing and colleague development. At senior management level, actively promote the opportunities that IT presents to the org, including the feasibility of change and its likely impact upon the business. Direct investigation of specific IT technologies … maximum return from investment. Establish and maintain an effective IT development team and support and develop the business Agile development approach including providing support for the team with stakeholder management and, though line management, monitoring the development approach to ensure it is adding value to the business. Establish and maintain an effective IT infrastructure and related services, ensuring … delivery against the business' strategic goals and objectives, providing maximum availability and performance of IT systems and services throughout the org. Ensure the effective management of the business' IT Estate by authorising and managing the implementation, monitoring, maintenance, development and support of all hardware and software. Implement effective Programme, Project and Service Management processes based on good More ❯

Preferable but not a pre-requisite Contact: This role sits within a well-established computer software company, specialising in the development and supply of works/maintenance and asset management systems to local government and related services sectors. The company has a 40+ year history of ethical business practices and consistent profitability. The company is employee-owned, meaning that … position. The role is hybrid, reporting to any offices including Luton/Sheffield/Warrington. The Client My Client provides a single-source software product, delivered as a cloud service, with sophisticated customisation facilities covering works management, quality and safety inspections, customer service management, and more. They also offer professional services such as training, business process … sense and sensitivity as the services delivered are chargeable. Business Analysis - Collaborating with customers to ensure a comprehensive set of requirements aligned to business objectives. Job Scheduling and Task Management - Managing own time and prioritising tasks in accordance with management objectives. Solution development - Assisting in the development of both the product and services. Training and associated materials - Conducting More ❯

Here at Optum, we are excited to share that we are currently recruiting for a Service Relationship Manager to join us on a permanent basis. This position is a home working job with some requirement to travel to the Leeds office for collaborative meetings. Working with our customers, we are leading the way in the delivery of patient-centred … that will truly make a difference What youll do You will work closely with key stakeholders from both inside and outside the organisation, and you will serve as the Service Relationship Manager for assigned business areas, becoming the primary contact for service-related issues. In this role, you will be entrusted with the essential task of identifying and … dedicated to fostering high customer satisfaction and consistently exceeding our customers expectations, solidifying our reputation as a trusted partner. Other key responsibilities and accountabilities will include: Organise and lead service review meetings as required. Facilitate communication between customers, teams, and experts to maintain service quality. Handle escalations and complaints, collaborating with internal teams while managing customer expectations. Oversee More ❯

Global Aftersales Manager Location: Hessle Salary: £50,000 £65,000 + Bonus + Benefits Lead our clients global service operation that puts customer care, technical precision and growth at the heart of its mission. Were supporting a globally respected high-tech manufacturer in their search for an Global Aftersales Manager to lead their technical support and customer service function across their customer base. This is an incredible opportunity for you to join a thriving operation and drive high service standards, engage with and support a global customer base, and coach a capable team of engineers and technicians. The Role As Global Aftersales Manager, youll oversee the delivery of technical support and service works for clients … international customer base, ensuring fast, consistent, and commercially sound support and high standards of communication are maintained. As Global Aftersales Manager, our role will span: Managing a UK-based service team alongside coordination of global aftersales activity Customer engagement from complaint resolution, to service proposition delivery and root cause findings. Defining and managing service pricing models, KPIs More ❯

party partners to ensure services are delivered efficiently, securely, and aligned with wider business strategy. What you’ll be doing: Leading end-to-end IT operations, spanning infrastructure, applications, service management, and supplier oversight. Embedding best practice frameworks such as ITIL, DevOps, and CIS. Driving continuous improvement across operational processes (incident, change and build). Overseeing service More ❯

Job Title Service Solution Architect Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits Category Software Engineering Closing Date 27 June 2025 Service Solution Architect Location: Asda House, Leeds (Minimum three days per week) We're excited to welcome you to Asda! As a Service Solution Architect … you will play a crucial role in shaping and evolving our service management landscape. Embedded within the Technology Strategy & Architecture function, you will collaborate closely with the ServiceNow product team, integration and engineering architects , and other cross-functional stakeholders. Your expertise will drive the design and delivery of end-to-end service solutions that align with Asda … s Service Team needs and business objectives. In this role, you will bridge the gap between business requirements and technical implementation , ensuring that our service offerings are scalable, cost-effective, and aligned with industry best practices . What You'll Love Architect and enhance Asda's enterprise observability solutions, including Application Performance Monitoring, Logging, Monitoring & Alerting, and Dashboarding More ❯

IT Service Desk Analyst Location: Harrogate Start Date: end of July IR35 Status: Inside IR35 - via Umbrella Pay Rate : £140p/d JOB SUMMARY Provide support to users of IT systems and services in the organisation, including receiving and resolving requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance. Support the use of hardware … users across the full life cycle of incidents and problems; close working with all teams within the IT function and throughout the wider organisation; ensuring a quality client-focused service is delivered to users; provide first line support to users of IT systems and services within the organisation DUTIES AND RESPONSIBILITIES OF THE POST Answer Service Desk telephone … calls promptly, recording all new incidents using the minimum data set, and updating existing incident records with any new information received. Categorise and prioritise incidents and service requests according to procedures and guidelines Provide first line support where able, resolving incidents at first point of contact, using remote support tools where applicable to achieve this. Assign unresolved Incidents to More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Sheffield (Hybrid) Eligibility: Must be eligible for SC Clearance (must have lived in the UK … like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients … friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish More ❯

opportunities Personal development opportunities Responsibilities Work with key stakeholders to ensure seamless delivery of the product suite. Resolve application and systems issues Monitoring systems System upgrades and changes Supplier management Planning and implementing system upgrades and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations 1+ year experience supporting Dynamics 365/Dynamics CRM SQL … ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance and regularly rank amongst the most flexible companies to work for in the UK. They have also recently been recognised More ❯

could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. The Group AI Management and Strategy (AIMS) team drives Group-wide strategic programs to accelerate the responsible and scalable adoption of Artificial Intelligence (AI) across HSBC. This includes common platforms and capabilities, AI … delivery of AI solutions globally. We are now seeking anEngineering Lead - Emerging Technology to lead the development and integration of HSBC's Group AI Use Case Inventory and Lifecycle Management tool. This role will play a critical part in shaping the Group's approach to AI workflow automation, platform integration, and solution implementation, enabling consistent and responsible AI delivery … strategic, operational, and regulatory needs. To be successful in this role you should meet the following requirements: Proven Solution Delivery: Hands-on experience designing and implementing workflow or lifecycle management systems within complex or regulated environments. System Integration Knowledge: Strong understanding of how to connect and align enterprise platforms, including APIs, data models, and system interfaces. Platform Familiarity: Exposure More ❯

support to staff and students in the use of all IT throughout the college, provide technical support, installation and deployment of hardware and software. Answer phone calls to the service desk and log jobs all in a timely manner. Your focus will be on providing support to business support and curriculum staff throughout the college on key IT systems … infrastructure to meet business needs. Resolve problems with, and advising on change requests to the ICT infrastructure. Recommend and promote the application and continual development of technologies to improve service delivery Maintaining and supporting desktops, laptops and peripherals across the College Use the SCCM imaging system to re-image machines and deploy software across the entire estate. Experience/… professional practice at a similar level Evidence of on-going professional development in the area of work and ability to demonstrate how this has been applied in the workplace. Service Management qualification, ideally ITIL SCCN experience is desirable but not essential Relevant experience in a similar environment/industry, preferably within an educational establishment. Technical knowledge suitable to More ❯

THE TIME OF APPLICATION. Overall purpose of role To install, support and maintain network and mobile communication devices in order to ensure provision of specified services and meet associated service levels agreements. ROLE REQUIREMENTS: Lead by example and behave in line with the Police Code of Ethics ensuring that the force values and behavioural expectations are clearly understood and … capability of the Force is maintained. Lead and participate in problem solving teams to resolve complex technical problems providing Subject Matter expertise to the Force. Accurately maintain and update Service Management System and comply with Departmental procedures in order to achieve effective performance measurement. Support the implementation of new devices and software solutions, liaison with new external suppliers More ❯

join our growing IT team. The role will involve providing support and assistance to our students and staff. Role Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include: Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and More ❯

IT Service Desk Analyst Location: Harrogate Start Date: end of July IR35 Status: Inside IR35 via Umbrella Pay Rate : £140p/d JOB SUMMARY Provide support to users of IT systems and services in the organisation, including receiving and resolving requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance. Support the use of hardware … computer users across the full lifecycle of incidents and problems; close working with all teams within the IT function and throughout the wider organisation; ensuring a quality client-focused service is delivered to users; provide first line support to users of IT systems and services within the organisation DUTIES AND RESPONSIBILITIES OF THE POST Answer Service Desk telephone … calls promptly, recording all new incidents using the minimum data set, and updating existing incident records with any new information received. Categorise and prioritise incidents and service requests according to procedures and guidelines Provide first line support where able, resolving incidents at first point of contact, using remote support tools where applicable to achieve this. Assign unresolved Incidents to More ❯