101 to 125 of 254 Customer Experience Jobs in London

approach to retaining existing revenue, generating new business within existing accounts and new business acquisition. Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive … increase revenue and drive business growth. Proactively cultivate new business opportunities. Building effective long-term relationships with key senior-level decision makers at assigned customer accounts, ensuring satisfaction Conducting strategy meetings with the customer's senior management to understand their needs in alignment with our services Identifying, developing … and stakeholders, focussing on fostering relationships, facilitating meaningful interactions. Providing accurate forecasting to the Sales Leadership team on a weekly and monthly basis Requirements Experience selling B2B data, software and/or SaaS sales Have effective and consistent performance in meeting or exceeding sales objectives or quotas Have the more »

in the most cost-effective manner. Seeking out continuous improvements and process efficiencies in working with IT areas to deliver/contribute to outstanding customer service and a provide guidance on shift left mindset 'Self Service' while ensuring high standards are upheld. Key Responsibility Maintaining production stability & availability You … Senior Management. Performance * You will have a curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality. * You will manage your own workload proactively and understand escalation processes. * Your primary focus will be on driving incident reduction … demonstrated through improved production stability. * You will adhere to all group standards/policies and procedures. Preferred Qualifications and Experience * Degree qualified or Bachelor's Degree in IT * 5+ years' experience in Risk and Finance application support Lead Role * Preferred experience working in a function of Risk more »

which will deliver value through innovation and risk mitigation across a £1bn p/a IT & Technology Procurement spend base - helping to future proof customer experience, enable a digital workforce, strengthen cyber defences and improve resilience, whilst helping to maximising revenue generation opportunities and reduce operating costs. In … verticals - including: Surface Tech Op's Underground Tech Op's Revenue Collection & Payments Asset Management Hosting & Networks ERP Digital & App Development Cyber and EUC Experience: Commercial Contract Management experience gained in either a Public Sector organisation or regulated industry Sound knowledge of Public Sector Commercial and Procurement policies … A track record of delivering in-life commercial value and risk mitigation from large scale, complex, IT & Technology contracts (ideally with Tier 1 vendors) Experience in contract management and administration Experience in preparing, reviewing and agreeing Contract terms and conditions and commercial schedules Diversity & Inclusion: TfL are committed more »

the ability to excel in a fast-paced environment. What you will be doing You will collaborate closely with the Data, Engineering, Product, Marketing, Customer Experience, Pricing, Claims & Fraud teams, and senior leadership to identify and evaluate the primary KPIs influencing conversion and performance You will monitor business … designing and create appropriate ETL processes and partnering with the Data Analytics and Data Engineering teams to implement them You will work closely with Customer Support, Product and Engineering teams to help prioritise new products and features with the aim of constantly improving the customer experience. Your recommendations … required to achieve business targets What you will need to be successful You have a background in Business Intelligence or Analytics Teams, with prior experience in defining and monitoring business performance You know how to build dashboards (we use Looker) and have advanced Excel skills. You have advanced SQL more »

BASIC QUALIFICATIONS A degree Extensive experience in technical program management, technical development or related technical roles in the commercial mobility (vans, trucks buses) or the automotive industry Relevant experience working in cross-functional teams Experience with business reporting DESCRIPTION The Last Mile team within Amazon Logistics is … You will strive to always be data driven while making judgements from the field to ensure the corrects actions are made to protect the customer, the fleet and operations. The strive to be data driven means that cross-functional relationships are key for success. This role requires availability to … and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are more »

current trends and audience preferences Act as the main marketing contact to the stores providing solid communication and support as necessary (activations, brand partnerships, customer experience, press, influencers) Running paid ads across marketing platforms Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout … Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency Suggest and implement new features to develop brand awareness, like promotions and competitions Monitors and develops reports on relevant fast-casual activity within social media spaces Supporting with PR and activations across sites Supporting marketing … manager with marketing and brand activations What our client would like to see (Essential Experience): 1-2 years’ experience in a HR role. Creative and bold. Knowledge of Adobe Photoshop, InDesign and Illustrator and Canva (Beginner level desired but not required) Self starter and go-getter What we more »

on their engineering teams across the UK. The ideal candidate will need a strong engineering pedigree, great delivery track record, stakeholder management and significant experience being self sufficient. This role is also a key member of the engineering team and will work with the Head of Engineering to ensure … we achieve maximum impact with the growth of engineering across the UK. Key Skills: Golang backend experience ideally Extensive experience in backend development and can contribute to the frontend You have a product mindset and care about the customer experience Developing microservices for new features and … Deployment: Skills in implementing CI/CD pipelines and using testing frameworks to ensure application reliability. Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest in growing with the business Please if any more »

driven by this centralised, global Data Science function. The team is led by a group of inspirational Directors, whose ongoing ambition is to improve customer experience and overall business performance. They are achieving this through the use of data science and advanced analytics across in store and digital … you will deliver data science projects around things like building recommendation engines, conversion models, while helping the digital marketing teams to understand when a customer will buy or return an item. You will also be supporting decisions around making website changes to drive a change in customer behavior. … chance to flex your skills to improve eCommerce for this brand, as they work to reach ambitions to further modernise and improve their digital customer journey. The culture and pace is ferocious, so the ability to adapt to various stakeholder requests, and perform to a high level within a more »

label, multi-tenant web platform, integrating cutting-edge practices in global scale content management, UX design, and Domain Driven Design. Reforming our acquisition and customer engagement models on our platforms, to maximise customer experience & SEO performance. Full-stack software engineering skills with proficiency in Web Application Frameworks … the platform even better. Guiding light for the team, helping navigate complex software challenges, and ensuring top-notch solutions are being built. With proven experience as a Principal Engineer spearheading large-scale software projects and crafting distributed, highly-available, customer-facing platforms. You should have a versatile skill … ensuring it matches their business objectives. As the platform's guardian angel, always keep an eye on performance and security to ensure a seamless experience for the users, and always evaluate how they're doing, proposing improvements, and making sure delivery is as best as possible. The Company An more »

the UK, tripled their team size and been listed on the public market. They are continuing to grow in 2024, with a new web experience and complete company re-brand on the agenda and they're looking for a Senior UI/UX designer to help steer them through … be part of a scaling business, shaping how design is approached in the business and playing an instrumental part in ensuring the best possible experience for their customers. They're looking for a pro-active designer, with a collaborative, team mentality who likes the companies ethos and wants to … be at an established, early-stage company with a real start-up feel to it. Here are some key areas of experience they're looking for: Full stack design experience across UI and UX with the ability to impact design across different channels covering, mobile, responsive web, desktop more »

next year. The Product Owner - Growth will be responsible for: Analysing product data and translating that into recommendations to improve the products and overall customer experience Building out product features that will enable customer acquisition and engagement Identifying opportunities for improvement and optimisation Working with product managers … stakeholders across the business Answering and, importantly, asking questions that will lead to real insights Competitor product analysis The Product Owner - Growth will have: Experience as a Product Owner, Business Analyst or Product Analyst, working within a product team Ideally worked at a fintech startup/scaleup, preference of … b2c Having worked in a growth function would be advantageous – customer acquisition, incentives, referrals, rewards, etc. Excellent analytical skills and data driven mindset Great communication and stakeholder management skills Plenty of experience working in agile product teams Worked in fintech, banking, payments, etc. This is an amazing opportunity more »

BASIC QUALIFICATIONS A degree Relevant experience with programme management, demonstrating end-to-end ownership of projects and initiatives Relevant experience working with Excel DESCRIPTION Our last-mile delivery service partners (DSP) are crucial to our service, and we work closely with them to make sure deliveries large and … and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are … locations. Meanwhile, our on the road people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Technician. The focus of the Reliability Maintenance Engineering Technician role is … engineering indentured apprenticeship and/or qualified to a minimum of NVQ level 3 or equivalent Multi skilled in both electrical and mechanical disciplines. Experience of planned preventative maintenance systems. Experience fault finding within MHE (Material Handling Equipment)/Automation systems. Experience in interpreting both mechanical and more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : You will be part of an international teams delivering implementations for LexisNexis Risk Solutions clients. About the Role : As a senior consultant you will deliver installs … Ensuring project Management work is well defined and changes to requirements are managed. Issues arising are tracked and dealt with in a timely fashion, customer satisfaction is attended to throughout the engagement. Overseeing the planning, development and installation of Fircosoft products to meet the clients’ business needs Showing a more »

company. This role as a Digital Product Manager within a massive multimedia software company offers an opportunity to contribute to the evolution of the customer experience through their core website. The successful candidate will have significant experience in driving testing and optimisation initiatives, leveraging A/B … innovation and fresh thinking, constantly challenging existing processes and exploring new ideas. Contribute to the enhancement of team culture through collaboration and effective communication. Experience Required: Minimum of 4-5 years of relevant experience within a large organisation, preferably within the tech industry. Proven track record of developing … and launching digital products from concept to launch. Strong understanding of Product Management principles, with a focus on testing and optimisation. Experience in managing A/B testing initiatives on websites. Ability to think creatively and challenge conventional approaches to problem-solving. Proficiency in Spanish and Italian languages would more »

Identifying and assessing the technology training needs of the firm. Continuing to build an IT technology training portfolio. Providing regular progress updates to the customer experience business partner. Developing training materials and digital learning. Seeking and implementing training best practice certifications. Taking responsibility for the firm’s learning … management system. Managing the introduction of new technology training initiatives. Main experience and skills required: Line management experience. Excellent customer facing skills. Knowledge of law firm applications. Strong administration and back-end knowledge of learning management systems. Experience of producing digital learning material. Experience of implementing more »

and stories behind over 250 local and global artisans it has curated in one intuitively designed e-commerce environment that delivers the best in customer experience and service. Taking the hard work out of choosing the most unexpected gift, personal collector’s item, or interior design scheme, ABASK … marketing activities – from upper to lower funnel – along with the day to day execution and optimisation, in line with the overall company targets. New customer acquisition and CAC will be your north stars. Key Responsibilities Definition and execution of the digital performance marketing strategy, covering upper and lower funnel … activities, globally Management day to day of a fully cohesive plan across channels, delivering against targets on customer acquisition, demand and marketing spend/ROI. Work with the wider marketing team (Brand, Creative and Customer) to ensure a joined up omni-channel approach, especially on Paid Social Support more »

Manager you will be a part of the Insurance Practice where we help insurance companies transform the way they do business through digital powered customer experience & analytics/cognition enabled business transformation. Our transformation consulting framework enables modernization & complete digitalization of insurance organization. Leading practices include - Sales & Distribution … activities Managing setting up meetings Taking minutes at meeting, and follow-on activities Filling in for the PMs when on leave. KEY SKILLS/EXPERIENCE A significant PMO experience with a solid record of delivering change. That you’re a self-starter, able to operate with minimal line more »

you will bring colleagues together in support of our common purpose. In doing so you will create an empowering environment to deliver your teams customer, colleague, and outcome commitments across the business. • The role holder will be required to set the strategy and make decisions for their business area … s portfolio of change and run activity • Responsible for leading, developing and managing critical relationships across key partnerships across BUK to drive income and customer experience improvements • Responsible for the overall Portfolio, Pricing & Product Optimisation team to support insight and optimisation including working closely with internal stakeholders such … P&L impact, client outcome and regulatory implications. Use conceptual and innovative thinking to develop commercial solutions • Lead on the review of processes and customer/client journeys are part of the job, also requiring strong ability to solve-problems leading to good commercial and customer outcomes • Strong more »

Manager you will be a part of the Insurance Practice where we help insurance companies transform the way they do business through digital powered customer experience & analytics/cognition enabled business transformation. Our transformation consulting framework enables modernization & complete digitalization of insurance organization. Leading practices include - Sales & Distribution … Underwriting Transformation, Claims Transformation. You will lead the efforts of communicating technical tasks and goal to non-technical clients, using your deep technically experienced, experience of working with platforms, systems, applications, and able to converse at the technical level KEY RESPONSIBILITIES You will oversee the project, planning, monitoring, RAID … adoption of the solution, ensuring appropriate roll-out strategy and engagement. to the client's PMO reporting and project governance standards. KEY SKILLS/EXPERIENCE You will ideally have deep technically experienced, experience of working with platforms, systems, applications, and able to converse at the technical level. Experience more »

creatives, and project managers. This is an opportunity to lead, coach and guide the professional services delivery function for the EMEA region. You bring: Experience operating in Professional Services or delivery role within the tech sector. Program Management capability showing the pragmatic application of agile/lean project methodologies … thinking coupled with practical execution, you'll happily get your hands dirty when required. Continuous improvement mindset to evolve delivery frameworks towards optimised outcomes: customer satisfaction, project delivery quality, and client value. Ability to influence, negotiate, and build consensus with executive and senior management, customers, and partners. Ability to … serve as an expert in Professional Services internally and externally with customers, partners, and industry communities. Experience managing technical, cross-functional professional services teams (e.g. consulting, implementation, trainers, project managers, creative) and delivery partners. Experience with software development lifecycle (i.e., SDLC), agile, DevOps, software development tools, technologies, and more »

busy NHSBT Pay Support Department. We are looking to recruit a Pay Support Officer, who has a passion for helping us provide an excellent customer experience to our clients. You'll need to demonstrate attention to detail and a commitment and enthusiasm to contributing to service improvement and … Maths or equivalent qualification ECDL (part I & II) or ITQ2, or CLAIT II, or RSA II/III or equivalent qualification/demonstrable workplace experience Demonstrates commitment to own continuous learning and development Experience Essential Knowledge of DWP, PAYE and benefit in kind processes, procedures and regulations Knowledge … of ESR, NHS Terms and Conditions 2018, Medical and Dental terms and conditions Experience of working in an office environment Experience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent Systems Employer details Employer name NHS Blood and Transplant Address Filton Blood more »

Partner with System Engineering to design/plan new solutions, technology roadmaps and projects Providing Level 3 technical expertise to resolve complex platform and customer experience issues Design and build innovative monitoring and maintenance procedures for institutionalised operations Drive engineering audits to ensure compliance to design considerations and … Engineering Degree or equivalent Strong knowledge with Juniper Network technologies Strong understanding of e2e satellite communications engineering – from RF chain to networking Demonstrable leadership experience in managing technology partners and customers Network Operations Centre (NOC) experience within a Satellite communications or Telecoms environment Strong analytical, diagnostic and problem … LAN/WAN technologies, Internet protocols and applications Strong cross-functional stakeholder management & result orientated account management skills. Strong knowledge of telecom architecture, e2e customer operations processes, delivery through BSS/OSS and Enterprise technology landscape. About Our Client Our client is the leading Ka-band high throughput satellite more »

product and are looking for a Backend Engineer, Trust and Safety to become part our remote team and our mission to elevate the human experience of sexuality and relationships. You will be responsible for building and maintaining our Safety & Back-Office tooling and integrations, within the Engineering team. This … our core backend systems to safely and securely support the needs of our Trust & Safety, Data, Product and Engineering teams, as well as our Customer Experience agents. These services include areas such as: Compliance → GDPR, data laws and regulations Fraud & spam detection → verification & KYC Automation and alerting → detecting … and reacting to anomalies in data Developer Experience tooling Internal safety checks & profile moderation Internal Customer Service tooling (Retool) To be right for this role, you should have a strong developer background and polyglot coding experience. Our primary stack is based around TypeScript, but you will trusted to more »

First Line Service Desk Specialist Location: Hybrid, London Salary range Up to £40,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality … management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level … Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. all Incidents and Requests with agreement from the customer. the sources for new Incidents and Service more »