51 to 75 of 254 Customer Experience Jobs in London

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a DevOps Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we … manner. Requires some evening and weekend work, depending on business needs. Requirements In addition to excellent communication and client interaction skills you should have experience with: • Familiarity with AWS S3, EC2, Auto scaling, CloudFormation and CloudWatch • Familiarity with Unix ( MacOS and Linux versions ) • Familiarity with MySQL commands and syntax … Network basics ( nslookup, ping, netcat, traceroute, tcpdump, etc ) • Coordinate and collaborate well with other team members and external partners Desired Experience • Familiarity with Apache Tomcat and Apache HTTP Server • Familiarity with Cisco Splunk querying • Familiarity with Genesys configuration manager • Some understanding of Session Initiation Protocol (SIP more »

Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the … creating top-class experiences for both our customers and our awesome technical teams. Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. Why work with us? We work hard but try not … to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale into the growing Conversational Commerce industry. Excited? You should be… About you: You can demonstrate a hunger for being more »

for a high-growth (+25% YOY), global, luxury ecommerce retail brand, the Digital Optimisation Analyst will help to create a best-in-class online experience for their millions of customers worldwide. The Digital Optimisation Analyst will analyse on-site web analytics, working closely with various teams across the business … Acquisition, Retention, eCommerce & Trading, Product), identifying opportunities to improve the customer experience, customer journeys and drive revenue growth. The Digital Optimisation Analyst will have: Strong web analytics experience using GA4 Come from a retail/eCommerce background Good stakeholder management and communication skills Candidates may have more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

BASIC QUALIFICATIONS Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience in program or project management Experience working cross functionally with tech and non-tech teams Experience in defining and implementing process improvement initiatives using data and metrics Experience in supply chain Experience defining program requirements and using data and metrics to determine improvements DESCRIPTION Do you see a clear path where others see roadblocks? Would you rather break the mold to do something right than settle for the status quo? What if you could use your … creativity to change the direction of the entire transportation and delivery sector to raise the bar on customer experience? Would you like to participate in ground breaking initiatives related to Transportation? Then, this is the role for you... Amazon Transportation Services (ATS) is looking for a detail-oriented more »

Overview : Are you passionate about ensuring a great customer experience behind the scenes? This role will be predominately operational, focused on improving & supporting front-line SRE operations. The focus will centre on operational readiness, resiliency & quality standards. In addition, there will be the opportunity to contribute & define exciting … and measure approach to continually improving operations & monitoring. Understand Web Service APIs, Internet architecture, & common client-server technology stacks. Provide a high level of customer experience to our internal and external stakeholders. Work closely with third parties, interacting with many of our partners to resolve platform issues. Be … a confident communicator, leading telephone or video calls with internal teams & external partners. Support new projects when launched. Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support more »

service provider who require an experienced Tech Bar Engineer with good soft skills and desktop support. Tech Bar Engineer You'll be delivering a customer experience on the Tech Bar that sets us aside from our competitors. You may be the first-person that a user meets when … they have an issue, you're also the person who guides and advises them throughout their issue. Your success is measured by the user experience and resolution of their issue. You're proud to represent Computacenter and you get great satisfaction from helping users, developing relationships and building on … network to assist in saving SLA (The numbers will be very low around this 2 a month approx.) Relational Skills * Ability to deliver great customer experience in a very active environment and to be invigorated by constant personal interaction, sometimes this will be the all-important first impression. more »

agency or client-side background looking to take on a new challenge and be the secondin command for a creative function? Have you got experience managing or mentoringa team? Have you had experience managing a varied workload of design tasks including Animation? Then this role could be for … the team due to an increased workload and a fantastic 2023. They had a record-breaking 2023 and 2024 is focused on growing their customer base on a global basis, they are currently in multiple regions such as the UK, EU, US and South America. This role will be … for leading a team of Digital Designers (2) and focusing on the management of all BAU Digital activities. As they focus on growing their customer base they need to make sure customer experience the brand in the right way so they want tofocus on landing pages, banners more »

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that were constantly taking to new levels is how we fulfill and deliver customers orders. Our goal is to delight our customers by delivering their packages quickly and accurately, anywhere … generating actionable insights and effectively communicating recommendations to senior leadership. Inventing new ways to analyze data to identify the trends and gaps in the experience and services we provide to our delivery service partners. Partnering with other data engineers and analysts to build and automate central tools that will … own data pipelines. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS A Degree Experience programming to extract, transform and clean large (multi-TB) data sets Experience in scripting for automation (e.g. Python) and expert SQL skills. Experience more »

passionate about those that advance womens health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives. None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and … wellness needs of women, families and communities. Job description: Field Service Engineer - London, UK Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We're thrilled to be looking for a Field Service Engineer to … join our team covering primarily our Breast and Skeletal Health medical imaging equipment mainly across London. We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated area as required more »

the most challenging issues facing our users, manage prioritisation, create specs and deliver great user experiences. You’ll collaborate across the organisation with Sales, Customer Success, Marketing, UX and Engineering teams and industry experts to help achieve BlissContract’s vision. We want you to question assumptions and drive our … backgrounds. What you’ll be doing: - Driving product development, from idea to launch, of products and features within BlissContract’s platform - Improving the onboarding experience of BlissContract customers - Developing a deep empathetic understanding of our diverse users by conducting research, user interviews, data analysis, experiments and usability testing - Using … Defining and tracking key KPIs/metrics, sharing learnings to multiple internal and external stakeholders - Use this data to find opportunities to innovate, improve customer experience and increase adoption. - Being passionate about all things product and helping maintain a product culture across the business Requirements: - Experience in more »

1. Customer Relationship Establishment & Business Opportunity Expansion In this capacity, you will play a key role within Alibaba Cloud’s business development team to recruit customers and partners and sell Alibaba Cloud global solutions to startups and small/medium clients in the UK, Nordic markets. This role needs … you will have the potential to grow your career through this exciting journey. 2. Product & Technological Value Delivery •Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven … partner. •Independently explain the standard Alibaba Cloud product solutions to customers; or with the support of Solutions Architect, independently explain the solutions matching the customer's business scenarios to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for more »

infrastructure and DevOps, data/metadata/knowledge platforms, and AI/ML and analysis platforms, all geared toward: Building a next-generation data experience for GSK’s scientists, engineers, and decision-makers, increasing productivity and reducing time spent on “data mechanics” Providing best-in-class AI/ML … analyze and diagnose intricate technical problems, providing a timely and effective resolution. They collaborate with cross-functional teams to enhance product documentation and user experience acting as key liaisons between customers and the product development teams. Support Engineers II demonstrate strong ownership of customer issues, have a deep … understanding of the products they support and follow best practices in customer interaction and issue resolution. They prioritize the customer experience and serve as mentors to junior support staff, promoting a culture of excellence in customer service. Additionally, they stay current with the latest technologies and more »

strategies and solve their most important business challenges. You'll provide our customers with advice on digital change, helping them to exploit the business experience cloud to strengthen their brand and grow their business, and look for the value between Creative and Document Cloud. As a core member of … the Pre-Sales team, you'll collaborate with and support our Sales organization, and work closely with our wider Technical, Consulting, and Customer Success teams. The ideal candidate will have a blended technical and digital marketing background with a good eye for presentation and compelling demonstrations. You'll have … of expertise in digital technologies and marketing trends Ability to translate insight into a simple, coherent strategy that responds to a given client brief Experience in using resources such as trend reports, audience research, and market reports Participate in client workshops, presentations, and other working sessions as required. Collaborate more »

overseeing the development and improvement of company products. They will be technically competent, having ability to apply knowledge of industry regulation/legislation, understand customer experience and needs, creating solution orientated products. They will monitor and advise on market/competitor pricing structures, and determine future opportunities for … Responsibilities - Creating and enhancing products that fill a niche in the market or allow their clients to remain competitive Researching of legislation, industry codes, customer experiences and demands Consulting market research materials and sales data to ensure that products are viable and competitive Improving customer experiences through solution … as support externally with technical support ownership Engage supplier base and identify synergies across their product range and technical capabilities for efficiency Relevant Skill & Experience - Proven experience in product development and project management in Electro Mechanical fields. Lift specific experience has added benefit Strong analytical and problem more »

this Business Process Consultant role, you can expect to: Leverage digital solutions (preferably leveraging Salesforce cloud OMS solutions) to create truly personalised and seamless customer experience solutions Collaborate with teams within the IOA practice to develop practice capabilities and contribute to the practice's growth Develop and undertake … Digital process experience improvements with hands-on experience in Order Management systems in retail and/or retail healthcare Lead and undertake analysis of current business processes and performance metrics to identify areas for improvement and automation To apply for this role, your soft skills, expertise, and experience should include: Experience in Digital Process Operations and Automation from the perspectives of business and technology in order management Experience leading and managing digital programmes (preferably leveraging SFDC OMS cloud) in Retail and/or Retail Healthcare organizations Large experience in Operational Excellence as a subject more »

and get everything in place to drive success. As you take on different projects, youll become an expert in our processes and see your experience evolve. Along the way, youll work closely with different functions across Amazon and see how working together makes us a leader in what we … issues in future Visibility on performance: Ensure visibility on metric performance and key insights to leadership via weekly, monthly snapshots and updates. Deep dive customer feedback and communicate analysis and insights with stakeholders and business leaders. Drive programs that will improve drive customer experience. Solutions: Build short- and … medium-term plans to improve customer experience through programmatic and product interventions. Work with program, operations and product counterparts on solutioning and follow-ups for prioritization. A day in the life Every day is different as a Programme Manager in the Amazon Freight business. Youll work both independently more »

Head of Technology Travel Industry experience preferred Competitive Salary Moorgate – City of London Kenwood Travel is an award-winning travel business based in central London, with over 40 years of experience. We are a dynamic, innovative and ambitious business looking for a candidate who is passionate about technology. Our … for innovation and align technology initiatives with business objectives. · Works closely with the Head of Growth and Strategy to obtain a best-in-class customer facing website in terms of both customer experience and technical performance. Team Development: · Supports and trains team members to enhance overall IT … capability and ensure alignment with business goals. Required Skills & Experience: · Proven experience in a senior role within technology, preferably in the travel industry. · 5 years experience in building and managing complex software systems and integrations with third party systems. · In-depth knowledge of IT systems, applications, and more »

to deliver exceptional support to exchange participants through phone and email. Responsibilities: Provide application-level support to the GFO-X Exchange platform: Respond to customer inquiries and issues promptly via various channels such as email, phone, or chat diagnose the problem effectively. Troubleshooting issues related to FIX protocol, application … times. Assisting with API and Algo Conformance testing and certification. Involvement in end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to … Collaborate with the wider IT team to ensure hardware configurations are optimized for performance and security. Collaborate with the infrastructure and development team: Provide customer feedback on issues relating to FIX protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and more »

Executive to join our dynamic eCommerce team. The successful candidate will play a pivotal role in supporting trading activities, maintaining website performance, and enhancing customer service excellence, with a focus on improving key performance indicators (KPIs) such as revenue and conversion rates. The Graduate eCommerce Executive will contribute to … Annotate and analyze Google Analytics and Shopify data to optimize our marketing efforts. Evaluate and implement strategies to enhance the conversion rate and overall customer experience on our Shopify platform. Conduct ongoing SEO maintenance to ensure high visibility and search engine rankings. Present findings, insights, and recommendations in … speed issues and bugs. Execute merchandising tasks such as bundle setups, banner changes, and pricing updates. Address any other ad-hoc tasks as required. • Customer Services: Serve as the key point of contact for customer service teams – internal and external. Manage end-to-end customer service responsibilities more »

technology, consulting and business process services company. Composed of pragmatic, experienced, and certified consultants, WIPRO continues to establish itself through proven practices, through its customer orientation and its solid methodology. Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting … equality, and inclusion in the workplace. All applicants welcome. Job Description: Experience in delivering large & medium sized projects or programs involving enterprise applications, CX/CRM programs Strong experience in Agile way of working and Salesforce skills Should be well versed with Salesforce Transition Projects and discussion the … Clients Domain Specialization in front office or enterprise apps in Telecom, BFSI, Automotive is an added advantage Experience in managing external and internal Stakeholders Experience in preparing management reports, weekly and monthly status reports and presenting to customer Experience in work planning, estimating/budgeting, productivity more »

Adobe Experience Manager - Developer AEM, AEM Site, AEM Assets, Java, JavaScript, CX, UX, UI UK wide - Work from Home, Fully remote working @mecscomms is recruiting for a remote based, home working Developer, on Adobe Experience Manager (AEM) cloud application platforms. The role will build innovative AEM solutions & deliver … End technologies such as HTML5, CSS3, JavaScript, & jQuery, I'm keen to hear from you. Position: Software Engineer, Developer, Application Developer, Software Design, Architecture, CX, UI Purpose: Develop cloud applications & systems capability which enables the delivery of personalised marketing experiences, to individual audiences across various multimedia channels. The role will … . Technology: Adobe Experience Manager (AEM) including; AEM Site, AEM Assets, Forms, Guilds, Screens etc. HTML5, CSS3, JavaScript, jQuery, Java/Groovy programming, CX, UX, UI Location: Fully remote! Anywhere UK. Work from home Nature: Permanent, Full Time Hours: Monday - Friday 09.00 -17.30 Salary more »

a key stakeholder, you will be responsible for devising the global digital strategy aligned with the business objectives, steer best practice in digital user experience and content through experience, industry best practice and analytic data. ▪ Devise and deliver an effective global content marketing strategy, securing feedback, endorsement, and … and present the performance of digital marketing initiatives. ▪ Utilize A/B testing, segmentation, and other techniques to optimize campaign performance, conversion rates, and customer acquisition costs. ▪ Define clear KPIs and performance metrics to measure the effectiveness of marketing campaigns. ▪ Developing and managing digital marketing campaigns, tracking conversion rates … and achieve business objectives. ▪ Track expenses, forecast spending, and report on financial performance regularly. ▪ Manage relationships with third party digital agencies and suppliers. REQUIRED EXPERIENCE International Experience/New Market Expansion: ▪ Proven track record of successfully expanding businesses into new markets. ▪ Demonstrated ability to navigate diverse cultural landscapes more »

a React Native Developer to make a huge impact on their projected growth and delivery of their mobile app. Key Skills: Strong React Native experience Strong Mobile experience - iOS Extensive experience in contributing to the frontend as well as the mobile side using JavaScript and React and … TypeScript You have a product mindset and care about the customer experience Comfortable working in a small engineering team with appetite to double in size Confident working across: React Native, Swift, iOS, TypeScript, React and JavaScript Requirements: Comfortable rolling out mobile app projects successfully Spearhead software system design … adherence to industry best practices Team player - Start up environment being a collaborative individual being versatile Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest on voicing their opinion on the mobile app more »

to hear from you! At E.ON Next, you'll have the opportunity to leverage your skills in Databricks and PySpark to tackle operational and customer experience-related challenges, driving impactful solutions in a dynamic and collaborative environment. Join us in revolutionising the energy sector and building a sustainable … Data Scientist at E.ON Next, you will be at the forefront of transforming raw data into actionable insights that drive business growth and enhance customer satisfaction. Your primary responsibilities will include: Managing end-to-end data science projects, from problem formulation to model deployment. Effectively communicating complex technical concepts … data scientists. Foster a culture of innovation, best practices, and peer-review within the team. A bit about you: ● Minimum 4 years’ hands-on experience as a Data Scientist ● Proven experience managing projects end-to-end, with tangible results. ● Strong communication skills with the ability to engage with more »