76 to 100 of 254 Customer Experience Jobs in London

to hear from you! At E.ON Next, you'll have the opportunity to leverage your skills in Databricks and PySpark to tackle operational and customer experience-related challenges, driving impactful solutions in a dynamic and collaborative environment. Join us in revolutionising the energy sector and building a sustainable … Data Scientist at E.ON Next, you will be at the forefront of transforming raw data into actionable insights that drive business growth and enhance customer satisfaction. Your primary responsibilities will include: Managing end-to-end data science projects, from problem formulation to model deployment. Effectively communicating complex technical concepts … data scientists. Foster a culture of innovation, best practices, and peer-review within the team. A bit about you: ● Minimum 4 years’ hands-on experience as a Data Scientist ● Proven experience managing projects end-to-end, with tangible results. ● Strong communication skills with the ability to engage with more »

Conduct and lead weekly and monthly meetings with staff to discuss overall performance. Lead and communicate positively to ensure a harmonious work environment and customer satisfaction. Experience: Experience in logistics and new business development History of managing multiple, competing priorities simultaneously. Proven ability to identify, analyse, and … extreme attention to detail. A track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment. Passion for delivering exceptional customer experiences. Previously worked in a high-growth situation and/or start-up environment and is experienced in implementing processes and systems for efficient … operations. Excellent time management, organisational, communication and presentation skills with strict attention to detail. Prior work experience in a start-up environment preferred. This position offers a competitive base salary. Related to: Operations, SaaS, Software as a Service, Technology, Software Solutions, Technology Solutions, Data Solutions, Analytics, ECommerce, Last Mile more »

Designer **Location:** Uxbridge, London, UK (Hybrid working) **About the company:** My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join … UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring … members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. ** Skills and Experience Required:** 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The EMEA Fraud and Identity team in LNRS uses the power of data and advanced analytics to help our customers make better, timelier decisions. Our innovative … help to shape and evolve consulting and product delivery offerings and drive new business with your sales partners. Responsibilities Ensuring a thorough understanding of customer’s expectations. Meetings with sales and discussions of proposed solution details with the prospect during all phases of the sales cycle Presenting the breath more »

dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking … for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role As a Resource Manager at UP3, you will play … align resource allocation with talent development and growth plans. Foster a culture of talent stewardship and professional development across the organisation. Essential skills and experience: Proven experience in resource management in a professional services company. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in more »

the current products. All Products are compliant with relevant regulations and appropriate standards such as Heathrow Security standards, PCI, PEN testing & WCAG (AA), etc. Experience of end to end website build with focus on mobile. Builds a testing and optimisation culture before developing and drives measurement and ROI. Experienced … and understanding of broad industry trends. Working closely with the commercial team and key stakeholders to ensure our digital content is up to date. Experience Has expertise in working in an Agile environment and delivering digital products. Has knowledge of web-related technologies and the application of those technologies … to benefit a business such as Heathrow's. Has knowledge of applying web-related technologies to benefit our customers and enhancing the experience our customers have. Ideally experience in the airline/travel/e-commerce/banking/retail industry Has a thorough understanding of how to more »

a new software platform for Advice Products, playing an integral role in transformational change. Continuously monitor and optimize the Advice claims journey to enhance customer satisfaction and other product performance metrics. Build strong engagement with stakeholders to align with the Advice product vision and roadmap, ensuring clear communication channels. … Utilize data-driven decision-making to identify strengths, weaknesses, and opportunities based on qualitative and quantitative data. Collaborate with the UX team to identify customer research opportunities and inform future roadmap items. Develop end-to-end data processes to ensure efficient and accurate management of Advice failures. Act as … acceptance criteria. Optimize delivery teams by tracking, reporting, and improving velocity, processes, and best practices. Assist with deployments and production support issues as needed. Customer Strategy and Culture: Champion a customer-centric culture, collaborating with the Product team to transform the customer experience and enhance the more »

boost journal subscription revenue through optimised pricing and market expansion, while fostering collaboration across teams to meet revenue targets. With a focus on enhancing customer experience and loyalty, you'll innovate retention strategies, refine renewal processes, and streamline publishing operations for maximum efficiency. What the company offers: Salary … between £55,000 - £68,000 depending on experience 25 days holiday (excluding bank holidays) 2 additional days off for cultural, religious or family commitments Hybrid working with ca. 1 day a week in the office Free weekly office lunches Access to company doctor And many many more (full details … to increase subscription revenue by improving renewal rates, expansion into new markets, and pricing optimisation. Main accountabilities: Leading cross-functional teams spanning Sales, Marketing, Customer Service, and Finance, fostering cooperation to achieve revenue objectives Innovating retention tactics and analyse subscription churn to reduce losses and enhance customer engagement more »

accurate and timely manner. Sub-contracting samples for outsourced analysis and transferring samples between sites. The role holder will be expected to ensure the customer experience is maximized through accurate and timely performance of duties relating to receiving customer samples and outsourcing for sub-contracted analysis. Key … Act as a technical support to outsource pricing and testing requirements with sub-contracting labs. Outsource pricing with subcontracting labs to ensure we fulfil customer requests. Preparing POs via IFS and updating the PO log. Liaising with sales to ensure they are aware of updated/new pricing for … sub-contractors. Where required provide cover and support to the overall sample registration function. Qualifications Minimum of HND or equivalent experience Relevant experience in a similar role Additional Information APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and more »

Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public … model, build the case for change; design & build their S/4HANA enabled transformation; and support the roll out and adoption Essential Skills and Experience: Define, design and deliver large scale SAP S/4HANA transformation programs by leveraging your SAP Supply Chain expertise. Engage with client's Global … building, enhancing our tools and accelerators Support in writing thought leadership paper, PoV and research papers Proven SAP S/4 HANA Supply Chain experience transformation experience in large, complex transformation programmes. End to End knowledge in one or more of the Supply Chain processes - Plan to Produce more »

dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking … for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role This role would suit an experienced project manager in … the technology sector, either with ServiceNow implementation experience or with a solid software project management background looking to transition into a career with ServiceNow. You will have a passion for process and technology and enjoy working with internal teams and customers to design solutions to support a wide variety more »

Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public … partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. Essential Skills and Experience: Define, design and deliver large scale SAP S/4HANA transformation programs by leveraging your SAP Supply Chain expertise. Engage with client’s Global … building, enhancing our tools and accelerators Support in writing thought leadership paper, PoV and research papers Proven SAP S/4 HANA Supply Chain experience transformation experience in large, complex transformation programmes. End to End knowledge in one or more of the Supply Chain processes - Plan to Produce more »

range of projects. You will use a variety of Statistical analytics techniques including segmentation, clustering, predictive analytics and modelling in order to help predict customer buying behavior and contribute to future plans for the retail business. Responsibilities: Develop analyses related to understanding customers, CRM & Loyalty, marketing performance, and broader … and information Work with a varied group of stakeholders to drive the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue Experience: Good working knowing of SQL and working with large and complex data sets You've had … some exposure to cloud based analytical platforms such as Databricks, Snowflake, Google BigQuery etc You have experience of marketing campaign design and analysis, working with customer data to find key insights to inform and drive change within the business You have a good awareness and understanding of technology more »

serviced in accordance with the agreed Policies and Procedures and that ColCap UK achieves its aims of managing a profitable mortgage portfolio, providing superior customer service and appropriately supporting its customers who may experience financial difficulties. The role holder will be required to keep abreast of UK regulation … a direct influence on the treatment of customers, it is essential that the role holder understands that their behaviour and actions contribute to the customer experience which at all times aims to be superior and customer focussed. In relation to the Consumer Duty requirements, this role will … have a direct involvement in ensuring that those obligations are discharged appropriately in the management of the customer portfolio through the UK servicing team across the UK and Manilla. Working with the ColCap UK servicing team, the UK servicing team in Manilla, and the wider ColCap team in Australia more »

several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. Skillset Required: Looking for experience in IT End User Assets (such as Laptop, Desktop, Mobile device) management experience Outstanding customer experience required in this role Understand more »

individual with passion and resilience for leading sustainable and measurable performance improvement by planning, developing and delivering integrated multi-site services and outstanding user experience in complex and demanding environments. With emotional intelligence, the Technical Operations Director must provide strong technical engineering and facilities leadership to empower and motivate … assure. Be accountable for driving delivery of agreed operational performance and compliance standards set out in SLA's, contracts and partnering agreement across RFLPS customer sites and safe transition of PFI contracts from private to public sector ownership upon expiry. Act as a technical lead for a wide variety … reliability across multiple sites: You will be responsible for improving Mean Time To Repair (MTTR) and Mean Time Between Failures (MTBF) measurements, ensuring our customer site operations run smoothly and efficiently. About us 25 days annual leave plus bank holiday Access to NEST pension scheme Car leasing scheme Central more »

on trust and value. About the Role Energy & Utilities in The UKare going through a transformation journey with the focus on Field services, enhanced customer experience (through digital and data enablement), Connected technologies/IoT and green energy (electric vehicles, heat pumps etc.). Cognizant has engagements with … multiple energy & utilities clients in Ireland where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Cognizant has seeking an established UK Transmission and Distribution Consulting lead/Associate … Director as part of our Utilities Industry consulting group where we are helping out customer in this domain being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Key Responsibilities: Engage with business more »

a seeking a Senior Data Analyst who has strengths in Python and SQL who will efficiently deliver robust analytics. The successful candidate will have experience with web and social analytics tools (GA/Adobe/Brandwatch/Sprinklr) and data visualisation tools (Power BI/Tableau/Looker/… etc) to uncover key insights across channels and create self-service dashboards. EXPERIENCE Bachelor's Degree in a quantitative subject (Statistics, Mathematics, Economics) or Social Sciences, with heavy emphasis on quantitative methods; Master's degree or PHD is a plus. Degree will not be required with appropriate work experience. … years of relevant experience in marketing analytics, customer experience insights, performance optimization, ideally in a marketing agency or management consulting practice. You will be expected to have an understanding and with guidance utilise our core technical skills: Core analytical languages and software (Excel, SQL, Python, Alteryx) Statistics more »

an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients ensuring the best customer experience is provided. This role enables you to further develop your existing knowledge in IT and allows you to work with highly technical … they are now looking for a Cloud Support Engineer to join their highly technical skilled team. On offer is a chance to challenge your experience and progress in a role where the company is growing rapidly. You will be having the opportunity to work abroad too with different projects … operating systems (such as Windows, Linux, and macOS), familiarity with virtualization technologies VMware, Veeam backup solution), and excellent communication skills. Additionally, candidates should have experience working in a customer-facing role and the ability to prioritize and manage multiple tasks effectively. This is a fantastic opportunity to be more »

effective support service to customers in the resolution of support cases and the completion of a variety of other tasks required to support their customer base. To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate Investigate, process and document application defects passed to … the Application Support team Handle customer escalations, taking ownership of complicated issues and always keeping customers updated of progress Investigate, document and present to the Team Leader process improvements that enhance the customer experience You will be responsible for your own personal development plan which must include … both product/technical knowledge as well as soft skill development Requirements: Thorough knowledge of Agresso (Unit4 ERP) Finance. Any experience with Logistics, PCB or HR/Payroll would be desirable Experience of supporting multiple clients would be advantageous Strong communication skills and fluent in English (verbal and more »

related to the end-to-end adoption of Brolly internally and externally (with Housing Management Partners and external software providers) to deliver the required customer and business outcomes. What you'll be doing Pro-actively engagingand building/maintaining excellent relationships with third party suppliers to ensure adoption and … and demonstrate value realisation. Maintaining an understanding of Brolly functionality, cross team dependencies, its products, and upcoming changes Qualifications What we're looking for Experience working with technology platforms (Salesforce specifically), ideally within a business change context Experience using, designing and implementing Salesforce CRM Exceptional relationship building and … management skills Experience in understanding, interpreting, and scrutinising detailed information and translating it into actionable business requirements Experience in delivering change and improvement activities involving multiple stakeholders Knowledge and experience of working with Change Management/Project Management techniques to help reach desired organisational outcomes Experience more »

which will deliver value through innovation and risk mitigation across a £1bn p/a IT & Technology Procurement spend base - helping to future proof customer experience, enable a digital workforce, strengthen cyber defences and improve resilience, whilst helping to maximising revenue generation opportunities and reduce operating costs. In … verticals - including: Surface Tech Op's Underground Tech Op's Revenue Collection & Payments Asset Management Hosting & Networks ERP Digital & App Development Cyber and EUC Experience: Commercial/Procurement experience gained in either a Public Sector organisation, or regulated industry - familiar with PCR/OJEU A record of delivering … IT & Technology sourcing projects on time and within budget Experience with Tier 1 IT suppliers - demonstrating an understanding of their offerings, differentiators and commercial models Strong knowledge of writing contractual requirements and assessing specifications for Information Systems Experience in contract management and administration Experience in preparing, reviewing more »

friendly choices. To achieve this, we have invested in a pioneering, bespoke IT platform, allowing us to continually evolve our insurance solutions and improve customer experience! This role is key to business as you will be responsible for devising and implementing improvements to our pricing and underwriting solutions … combining deep subject matter expertise with analytics. You will provide insight into performance to prioritise and inspire change to improve customer and commercial outcomes. Skills and experience we’re looking for: Some previous experience undertaking a Pricing or Risk Modelling role within an Insurance setting Strong commercial … so much to offer when it comes to being an Aviva colleague. Starting salary between £55,000 and £65,000 (depending on location, skills, experience, and qualifications) Bonus opportunity - 10% annual salary Actual amount depends on your performance and Aviva’s. Generous pension scheme - Aviva will contribute up to more »

Tufin's Customer Success team is in search of a passionate Technical Account Manager (TAM) with a primary focus on driving optimal usage and ensuring complete adoption of our technologies among clients, especially in the post-sales phase. As a TAM, you will be the catalyst for clients, guiding … retention and potential upselling. Track client engagement metrics to demonstrate value and ensure goals are met. Technical Expertise: Serve as the beacon for exceptional customer experience throughout the Tufin journey, placing a spotlight on both product usage and value. Guide evaluations to ensure client infrastructure is optimized for … sales phase, ensuring clients not only deploy but also fully utilize Tufin products. Measure product adoption KPIs to validate technical strategy and demonstrate value. Customer Support: Address and resolve client challenges encountered during the initial product adoption phase, coordinating with our support team when necessary. Dive deep into the more »

approach to retaining existing revenue, generating new business within existing accounts and new business acquisition. Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive … increase revenue and drive business growth. Proactively cultivate new business opportunities. Building effective long-term relationships with key senior-level decision makers at assigned customer accounts, ensuring satisfaction Conducting strategy meetings with the customer's senior management to understand their needs in alignment with our services Identifying, developing … and stakeholders, focussing on fostering relationships, facilitating meaningful interactions. Providing accurate forecasting to the Sales Leadership team on a weekly and monthly basis Requirements Experience selling B2B data, software and/or SaaS sales Have effective and consistent performance in meeting or exceeding sales objectives or quotas Have the more »