26 to 50 of 149 Customer Retention Jobs in the UK

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation, gaining … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior more »

selling platforms to customers and prospects. This individual follows sales best practices to achieve these goals, fostering a healthy, sustainable territory by focusing on customer retention, development, penetration, and continuing satisfaction. Is organized, a self-starter, comfortable using telephone selling skills to build customer rapport and … for sales volume, product mix, and new product and services awareness within the assigned territory. Prospect for new business within target market segments including customer outreach for qualified leads resulting from marketing campaigns/efforts. Responsible for adhering to customer contact metrics, assigned by management, including but not … Gilson Product Portfolio. Maintain current knowledge of and provides updates in a timely manner on territory trends and activities, competitive products and pricing, and customer concerns regarding Gilson products observed. Prioritize and respond to all customer inquiries within 4 business hours. Follow up on assigned hot leads within more »

Professional Services Department, ensuring that customers have a fantastic experience as they start their Every journey. Your role ultimately helps to ensure that Everys customer retention is high by delivering a first-class experience within their first 30 days of implementing the system. Responsibilities Responsible for setting … customer expectations, managing customer timescales by guiding customers remotely through their implementation and roll out of Every products and services Building excellent working relationships with customers to help increase product engagement Managing multiple product roll outs at once to the same high standard throughout all interactions Providing excellent … levels of customer service and online guidance to multiple audiences Working continuously on a project task until completion or referral to another department Ensuring any referrals are passed to relevant departments in a timely manner Working with the Professional Services team and wider company teams to continually improve processes more »

end-to-end CRM campaigns. You’ll thrive in this role if you’re someone who understands how to effectively communicate to the right customer, at the right time, with the right message and has a track record of delivering highly successful CRM campaigns. The company has big plans … of Retention to define and develop the CRM strategy Support the execution of the CRM strategy: from larger scale campaigns to ongoing customer journey/lifecycle management (including everything from idea creation, through campaign setup, to analysis and reporting) Implement a data-driven customer segmentation plan … to improve customer retention in order to increase lifetime value Work closely with the Growth team to support activities that drive new customer acquisition and revenue growth Implement a continuous test and learn approach to our CRM strategy to optimise the performance of our campaigns and more »

a numerate subject: Mathematics, Machine Learning, Computer Science, Statistics, A strong background in CRM and marketing analytics is essential, including modelling skills, to optimise customer journeys and improve customer retention and loyalty Ability to work with data from multiple sources, including digital, to provide robust solutions more »

a numerate subject: Mathematics, Machine Learning, Computer Science, Statistics, A strong background in CRM and marketing analytics is essential, including modelling skills, to optimise customer journeys and improve customer retention and loyalty Ability to work with data from multiple sources, including digital, to provide robust solutions more »

technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and … clients through analysis of data, networking with internal teams and providing insights on client-to-business interactions and improvement of the quality of the customer experience through product support and handling customer complaints and feedback. The customer success manager will work closely with Account Managers helping them … long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way. Establishing clear client retention goals, milestones, and a plan to exceed expectations and satisfaction. Develop a risk plan for each customer, proactively identifying and evaluating risk more »

in delivering transformational IT services. Position Overview: As a Technical Account Manager (TAM) you will be the owner of the technical relationship between the customer and Advania and a fundamental member of the Sales Expertise team, responsible for delivering a connected Customer experience. The role of the TAM … guiding clients as they navigate their organisation through their digital transformation journey. Driving the client's adoption of Microsoft Cloud solutions and supporting the Customer in maximising their investment in key Microsoft Technologies such as Azure, Modern Workplace, Business Applications and Cyber Security & Compliance. With a portfolio of fully … is achieved through a blend of tactical and strategic alignment to key projects and day to day operations, with a focus on delivering successful Customer outcomes, identifying and propose improvement opportunities, owning the creation and management of the clients Technical Roadmap and utilising Customer opportunities to drive innovation more »

Job Title: Head of Customer Success Location: Glasgow, UK Salary: £50,000 to £60,000 Who we are Inisoft have an exciting opportunity for a Head of Customer Success to join our Client Services Team. Inisoft is a market-leading provider of software solutions for contact centres, with … join our well-established and successful software company! Role Details Lead the development and execution of strategic initiatives to drive growth within Inisofts existing customer base. Champion a customer-centric ethos to guarantee optimal outcomes for customers utilising Inisofts suite of products and services, thereby driving customer … long-lasting relationships with customers and partners by actively engaging with them to understand their unique needs and challenges. Take ownership of the entire customer lifecycle, orchestrating seamless onboarding journeys tailored to each customers requirements ensuring a smooth transition to Inisoft products and services. Develop and execute strategic customer more »

CRM Manager - Retention Marketing Agency (eCommerce brands) London (Hybrid or Remote in UK) £50,000 - £60,000 An exciting opportunity to join a scaling Retention Marketing Agency in London! They are a high-growth agency that works with an exciting portfolio of eCommerce brands across the … client side experience or +2 years working agency side on their top email clients eCommerce experience is essential - strong understanding of eCom strategy and customer retention Advanced Klaviyo experience - advanced segmentation, reporting, list cleaning, custom properties Experience putting together advanced customer journeys for mid-tier+ brands … building skills/client management experience Experience managing brands turning over £10M annually or over 1M subscriber list Benefits: Commission scheme based on client retention Apple Mac Laptop Training & Development budget Career progression opportunities Flexible working environment - 1-2 days in office If you are interested in this more »

engaging and personalised automated campaigns across email, SMS, in-app & push. You will build and deploy broadcast campaigns as well as communication journeys and customer segmentation to support effective delivery of personalised multi-channel messaging. Youll also support with the implementation of the customer retention strategy. … This role will require you to analyse all campaigns and their results as well as customer data to optimise performance and report back their findings. What experience youll need to apply At least 1 years' experience within a CRM role or a digital marketing role with a CRM focus … email marketing A good understanding of CRM platforms A knowledge of automated journey building Highly creative with a keen eye for detail Experience in customer segmentation Analytically minded Excellent written and verbal communication skills Excellent self-motivation, timekeeping & organisational skills What youll get in return for your experience This more »

of growth. You will work closely with the Marketing Director and will deliver CRM projects that will drive loyalty and spend from their existing customer base. The overall CRM objective is to be responsible for designing, producing and delivering a range of timely campaigns to increase customer loyalty … reordering You will play a key role in reviewing the loyalty scheme and update it to drive demonstrable value to the business and all customer segments Working with the loyalty and CRM partner you will manage customer jonurneys to create, maintain and grow customer database Drive the … strategy of customer communication across email, site, SMS and direct mail Identify customer journey requirements and trigger points for automated communications Experience Required 6+ years experience in CRM & Loyalty Educated to degree level - marketing qualification would be preferable Solid CRM and Email marketing background Hands on and strategic more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

adheres to SEO best practice. Work with warehouse to ensure that order fulfilment and delivery is on time in line with delivery promise. Manage customer service and troubleshoot any issues that may arise. Manage 3rd party web developers to deliver changes to the site. Brief requirements and ensure that … projects are delivered on time, within budget, and meet defined levels of quality and scope. Optimise the customer journey based on analytical data and ensure it is in line with brand guidelines. Plan and run markdowns and promotions. Mentor and manage the Ecommerce & Marketing Assistant. Digital Marketing: Develop the … and monthly performance reporting of site and correlated digital marketing activity, focusing on traffic, engagement, conversion, and sales. Identify ways to drive traffic, conversion, customer retention and overall online improvements. Constantly monitor the industry best practice and benchmarks. 4+ years of experience in e-commerce and digital more »

POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of … is complete. What Will I be doing? Receive inbound help requests from customers via the primary channels of phone call, chat, and email. Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs. Consult with customers to ensure their business … operations run effectively on Zenoti Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment; Raise issues to Product Engineering as needed Be a trusted advisor to our more »

and their applications within the marketing consultancy space (NLP, Computer Vision, LLMs) SKILLS AND EXPERIENCE Required Proficiency in Python and SQL Proven experience in customer-driven modelling, with clear commercial impact and value highlighted Excellent communication skills, and a growth mindset End-to-end experience with skillset in Docker …/Kubernetes and cloud platforms Preferred Experience developing Propensity and customer retention models Experience developing recommender systems. Experience in Forecasting and marketing modelling Pricing and promotion optimisation modelling Apply below more »

and their applications within the marketing consultancy space (NLP, Computer Vision, LLMs) SKILLS AND EXPERIENCE Required Proficiency in Python and SQL Proven experience in customer-driven modelling, with clear commercial impact and value highlighted Excellent communication skills, and a growth mindset End-to-end experience with skillset in Docker …/Kubernetes and cloud platforms Preferred Experience developing Propensity and customer retention models Experience developing recommender systems. Experience in Forecasting and marketing modelling Pricing and promotion optimisation modelling Apply below more »

and manage a small sales team, and implement KPIs to track performance and success - Ensure that all projects are delivered on time and to customer satisfaction, in order drive customer retention - Manage relationships with key clients, suppliers and 3rd party organisations - Report to the Board of more »

channel CRM program across App, Email, and other touchpoints as relevant. You’ll be a part of a fast-paced environment, tasked with driving customer engagement and retention. Key Duties & Responsibilities: Plan and deliver effective communications for customer retention, revenue and engagement. Evaluate and improve CRM … content, app push notifications, in-app messaging, and other touchpoint impacts. Leverage data to deliver a personalised and targeted journey for the Beauty Bay customer, and ensure a fluid journey exists to on site content. Ensure effective end-to-end delivery of CRM Comms including planning, briefing, copywriting, set … up, proofing, translation, implementation, and campaign/weekly reporting. Execute & help to develop customer segmentation , with communications that are appropriately targeted for best impact with territory and translation consideration. Drive success via the CRM testing programme , ensuring good visibility of overall results and testing mechanics to improve KPIs. Understand more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm is beginning to use Machine Learning and AI within the role, so the ideal candidate more »

processes across the firm with a view to implementing and designing strategies for continuous improvement. Work closely with Partners on business development and client retention initiatives. Attend, set agendas for and chair Senior Leadership Meetings, manage stakeholder expectations and ensure procedures are adhered to. Work closely with finance more »

deliver impactful solutions. Key Responsibilities: - Analysing client briefs to identify winning strategies. - Developing compelling proposals and pitches. - Contributing to account planning to ensure client retention and growth. - Engaging with partners to align their products with our services. - Providing thought leadership and supporting marketing efforts. - Assisting delivery teams in more »

processes across the firm with a view to implementing and designing strategies for continuous improvement. • Work closely with Partners on business development and client retention initiatives. • Attend, set agendas for and chair Senior Leadership Meetings, manage stakeholder expectations and ensure procedures are adhered to. • Work closely with finance more »

finish. Including, strategy, brief response, media plan creation, execution, reporting and invoicing Owning and incrementally growing a book of business by focusing on client retention, growth, renewal, and satisfaction Creating and maintaining short and long-term Account Plans for each designated account Monitoring campaign pacing and KPI performance more »