126 to 150 of 228 ITIL Foundation Certificate Jobs

categorising and prioritising them as appropriate. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow established processes and procedures. Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix is achievable before escalating to second-line support or third parties. Provide an exceptional level of customer … appropriate. Required Skills & Qualifications: Experience in a Customer Service Role, preferably in a technically diverse environment. Excellent telephone manner and a high standard of written English. Punctual and reliable. ITIL Foundation Certification (desirable). Operational knowledge and experience of working with call management systems. Experience with a service management framework (ITIL beneficial). Intermediate working knowledge of More ❯

of a team Highly motivated, with a pro-active approach to workload Able to work proactively under their own initiative Experience with small project delivery Qualifications/Education required ITIL Foundation Certified or experience with ITIL Experience in using IT Service Management and CRM solutions is desirable More ❯

of IT Service Delivery best practices. At a technical level, an awareness of the following would be beneficial: - Active Directory user administration - Google Gsuite experience, OSX skills, Android, ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM platform) Basic hardware diagnostics/triage … ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to learn and grow. DFS Benefits Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance the time you need to rest and More ❯

VMWare Experience with 24x7 support Ideally, experience with Azure and Unix Solid background in IT support Basic understanding of IP network, IP address, network devices and their role Desired ITIL Foundation Certified, MCP/MCITP/MCSE Ability to manage your own workloads as well as working as a team as and when required Ability to work closely More ❯

long-term monitoring strategy for the organization. Qualifications: Education: Bachelors degree in Engineering, Mathematics, Computer Science or equivalent technical experience. Licenses/Certification: CompTIA Server+ or Network+ (preferred). ITIL Foundation Certification (preferred). Relevant monitoring certifications (e.g., LogicMonitor, Splunk, Datadog, or SolarWinds) are a plus but not required Experience: 4-7 years of experience in IT monitoring More ❯

delivering complex projects. Excellent collaboration and communication across technical and non-technical teams. Qualifications Degree or equivalent industry certification. Professional certification in security/identity (e.g. CREST, GIAC). ITIL Foundation certification. Incident response certification preferred. Technical Knowledge Proficient in SIEM, EDR, threat detection, and vulnerability management. Solid understanding of network security (firewalls, segmentation, IDS/IPS). More ❯

delivering complex projects. Excellent collaboration and communication across technical and non-technical teams. Qualifications Degree or equivalent industry certification. Professional certification in security/identity (e.g. CREST, GIAC). ITIL Foundation certification. Incident response certification preferred. Technical Knowledge Proficient in SIEM, EDR, threat detection, and vulnerability management. Solid understanding of network security (firewalls, segmentation, IDS/IPS). More ❯

in a fast-paced environment. Strong customer service orientation. Technically astute and naturally curious about new technologies combined with a desire to learn. Desirable (Bonus Points but not essential): ITIL Foundation certification. Experience with mobile device management (MDM) solutions. Scripting experience (e.g., PowerShell, Python) for automation. Experience with network troubleshooting fundamentals. Diploma, Degree or apprentice in the following More ❯

with VoIP platforms, preferably Gamma Experience with Apple device support Previous experience with Managed Service Platforms and RMM tools Desirable: Industry-recognised certifications such as MCSE, CCNP, HP ASE ITIL Foundation Certificate Experience with Cisco or HP networking infrastructure Knowledge of scripting (PowerShell, batch files, VBScripts) Understanding of Network Security technologies including IDS/IPS Experience with More ❯

any of the System C offices. Requirements: Demonstrable experience of working within a service desk and incident operation, working within Service/Operational Level Agreements and Availability. Understanding of ITIL best practices. Preferred ITIL Foundation certification to demonstrate knowledge. Experience of working within service industries and engaging with customers. Effective and demonstrable communication skills engaging at all More ❯

any of the System C offices. Requirements: Demonstrable experience of working within a service desk and incident operation, working within Service/Operational Level Agreements and Availability. Understanding of ITIL best practices. Preferred ITIL Foundation certification to demonstrate knowledge. Experience of working within service industries and engaging with customers. Effective and demonstrable communication skills engaging at all More ❯

stakeholders. Highly organized with strong attention to detail and time management. Ability to manage multiple priorities in a fast-paced environment. Problem-solving mindset with a proactive approach. Desirable ITIL foundation certification or experience working within ITIL frameworks. Basic technical knowledge or helpdesk background is a plus. Familiarity with Microsoft 365, Azure, and other common MSP tools More ❯

stakeholders. Highly organized with strong attention to detail and time management. Ability to manage multiple priorities in a fast-paced environment. Problem-solving mindset with a proactive approach. Desirable ITIL foundation certification or experience working within ITIL frameworks. Basic technical knowledge or helpdesk background is a plus. Familiarity with Microsoft 365, Azure, and other common MSP tools More ❯

any of the System C offices. Requirements: Demonstrable experience of working within a service desk and incident operation, working within Service/Operational Level Agreements and Availability. Understanding of ITIL best practices. Preferred ITIL Foundation certification to demonstrate knowledge. Experience of working within service industries and engaging with customers. Effective and demonstrable communication skills engaging at all More ❯

you will play a key role in keeping our site wide networks running without interruption to our manufacturing capability. You will leverage strong technical expertise across Cisco technologies and ITIL practices to maintain secure and highly available network services across the site. You will collaborate across teams locally and globally to deliver continuous improvements that enhance resilience, and you …/or Cisco ASA firewall experience and Cisco wireless networking (WLC, APs). Cisco ISE, Prime Infrastructure management tools, and experience in MPLS and observium monitoring tools. Familiarity with ITIL service management processes. Willingness and aptitude for learning new systems and advancing skillset individually and as part of a team Eligibility to work in the United Kingdom without the … an advantage Experience with F5 BIG-IP load balancers and related administration. Exposure to SD-WAN technologies. Prior work with Cisco ASA Firewalls. Knowledge of advanced Load Balancing techniques. ITIL Foundation certification desirable. What Your Benefits Will Include: Remuneration & Reward: Starting salary of £38,000£52,000 (DOE), Annual Incentive Plan of up to 6%, excellent contributory pension More ❯

you will play a key role in keeping our site wide networks running without interruption to our manufacturing capability. You will leverage strong technical expertise across Cisco technologies and ITIL practices to maintain secure and highly available network services across the site. You will collaborate across teams locally and globally to deliver continuous improvements that enhance resilience, and you …/or Cisco ASA firewall experience and Cisco wireless networking (WLC, APs). Cisco ISE, Prime Infrastructure management tools, and experience in MPLS and observium monitoring tools. Familiarity with ITIL service management processes. Willingness and aptitude for learning new systems and advancing skillset individually and as part of a team Eligibility to work in the United Kingdom without the … an advantage Experience with F5 BIG-IP load balancers and related administration. Exposure to SD-WAN technologies. Prior work with Cisco ASA Firewalls. Knowledge of advanced Load Balancing techniques. ITIL Foundation certification desirable. What Your Benefits Will Include Remuneration & Reward: Starting salary of £38,000£52,000 (DOE), Annual Incentive Plan of up to 6%, excellent contributory pension More ❯

focused on driving an improved end to end experience. Support and input to our IT strategy. What You Will Bring Leading service focused teams and functions. Strong knowledge and foundation within ITSM. People management of local and global teams including managing differing cultures. Project management experience. Organisational change management experience. ITIL Foundation certified. SLA and KPI management More ❯

you’ll find them all here. What you’ll need Management skills – Demonstrable experience in IT Operations or Service Management in a run/support environment. Solid understanding of ITIL processes, especially Incident, Problem and Change. Own and coordinate major incidents and ensure timely resolution, communication, and post-incident review activities. Ensure alignment with SLAs, performance indicators, and compliance … daily standups and operational reviews ensuring team alignment and service transparency. Contribute by finding opportunities for automation or self-service. And any experience of these would be really useful ITIL Foundation certification. Experience in enterprise environments with 24*7 operations. Familiarity with monitoring tools (e.g. Splunk, Dynatrace) Exposure to Agile, Devops or SRE principles. About working for us More ❯

communication, time management and self-motivation Ability to work independently across multiple school sites Desirable Previous IT support experience within a school or education setting Microsoft 365 Fundamentals certification ITIL Foundation certification Experience with device imaging tools Ability to train/support non-technical users in a friendly, patient way If you're interested or know someone who More ❯

skills Familiarity with Microsoft technologies (Office 365, AD, Exchange, SharePoint) Experience supporting Android/iOS devices and business telephony systems Working knowledge of IT networks (DNS, DHCP, VPN, etc.) ITIL Foundation certification (or willingness to obtain) Excellent communication and organisational skills Full UK driving licence (occasional travel required) What You'll Gain Access to a modern learning and More ❯

of scripting and automation for ARIS (e.g., JavaScript, XML) is desirable. Ability to work independently and collaboratively in a dynamic environment. Preferred Certifications: ARIS Certified Administrator or equivalent certification. ITIL Foundation Certification (preferred but not required). If you are ready to take your expertise to the next level, apply now to become our next Process Management Specialist More ❯

Service delivery analyst role will require anelement of people management skills alongside service ownership. Person Specification Qualifications Essential Bachelors degree in information technology, Computer Science, or a related field. ITIL Foundation certification or equivalent is highly desirable. HDI or equivalent Service Delivery qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act More ❯

departments and vendors to manage service delivery in a multi-supplier environment. Essential Qualifications & Experience Advanced knowledge of EUC systems, typically supported by a postgraduate qualification or equivalent experience. ITIL Foundation certification. Demonstrated technical leadership in EUC and endpoint management within medium to large enterprises. Strong stakeholder engagement and vendor management skills. Proven experience delivering complex digital solutions More ❯

and supporting remote offices or trials is a plus. Ability to work with third-party vendors, meeting centers and remote venues. A+ and/or Microsoft certification are desirable. ITIL Foundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be More ❯

and supporting remote offices or trials is a plus. Ability to work with third-party vendors, meeting centers and remote venues. A+ and/or Microsoft certification are desirable. ITIL Foundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be More ❯