76 to 100 of 225 ITIL Foundation Certificate Jobs

Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration … Excel. Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITIL Foundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages More ❯

Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration … Excel. Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITIL Foundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages More ❯

a Department of Homeland Security (DHS) Entry on Duty (EOD) clearance. Bachelor's degree or equivalent plus 3 years of relevant experience, or 9 total years of relevant experience. ITIL Foundation certification. Flexibility to work various shifts, including potential night and weekend shifts, based on operational needs. Proven ability to perform in-depth troubleshooting on Windows Operating Systems More ❯

Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration … Excel. Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITIL Foundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages More ❯

Provide remote, technical 1st line support, utilising your skills, knowledge, and experience, as well as consulting our extensive knowledge base and collaborating with the broader IT department. Adhere to ITIL best practice approaches for Incident, Request, and Problem management processes, aligned with agreed-upon SLAs. Collaborate closely with 2nd and 3rd line teams to enhance the 1st line fix … to changing priorities and business needs. A keen eye for detail and dedication to delivering high-quality results. Capable of working both independently and collaboratively within a team environment. ITIL Foundation Certification or willingness to obtain within the first year of employment (preferred). Demonstrable technical support and desktop management expertise, including Windows 7/10, Office More ❯

collaboratively within a team. Experience with IT Service Management tools. Basic knowledge of Active Directory and Exchange. Experience with remote support tools. Certifications such as CompTIA Network+ or equivalent. ITIL Foundation certification or similar is a plus. THE POSITION We are looking for a full-time 1st Line IT Support Engineer to join our team. In this role More ❯

Join to apply for the ITIL Global Process Owner role at AXA Group Operations 2 days ago Be among the first 25 applicants About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and … activities. Support onboarding of new entities and products. About You Experience: Experience with global IT operations teams. Training delivery experience. Experience working remotely. Process ownership in multi-location teams. ITIL foundation certification. 1-3 years in process design, measurement, and improvement. Experience with ServiceNow (3+ years). Understanding procurement processes for external suppliers. Skills: Problem-solving and analytical … skills. Knowledge of ITIL and service management practices. Quality management skills. Fluent English proficiency. Proficiency in MS Office tools. Strong communication and stakeholder management skills. Preferred Skills ServiceNow expertise, SLA management. Agile methodologies (Scrum, Kanban, UX, Jira). Lean or Six Sigma methodologies. Soft Skills Agility and quick learning. Collaborative mindset. Proactiveness and initiative. Active listening and pragmatic thinking. More ❯

and rescue. You will hold, or be able to demonstrate equivalent experience at, a relevant technical level, such as: MCSA in Server 2012 or later CompTIA A+ CompTIA Security+ ITIL Foundation Certificate in Service Management Desirable Qualifications Certified storage specialist with experience in Dell, HP, or EMC technologies Proficiency in VMware virtual environments and vSAN storage solutions More ❯

across multiple technologies Mentoring of junior team members. Consult with customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising from … Azure and AVS. Excellent troubleshooting skills required. Desirable skills Exposure to ITSM Toolsets e.g. ServiceNow, JIRA Experience with backup technologies (e.g. Veeam, Rubrik, Data Protector, and/or CommVault) ITIL Foundation Certificate in IT Service Management Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises More ❯

and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. Desirables • ITIL Foundation Certification • Operational knowledge and experience of working … with call management systems • Worked with a service management framework (ITIL beneficial) • Intermediate working knowledge of Microsoft Office Applications • Intermediate working knowledge of Microsoft Operations Systems • Intermediate working knowledge of Microsoft Active Directory • Basic working knowledge of Cisco VoIP and Video Conferencing systems Our dedicated team would be pleased to discuss in more detail how we may be able More ❯

and knowledge within an ITSM tool. • Ability to handle enquiries, complaints, and escalations professionally. • Analytical skills to follow established processes and procedures. • Ability to work independently after initial training. • ITIL certification is beneficial. • Basic technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. Desirables • ITIL Foundation Certification • Operational knowledge and experience of working … with call management systems • Worked with a service management framework (ITIL beneficial) • Intermediate working knowledge of Microsoft Office Applications • Intermediate working knowledge of Microsoft Operations Systems • Intermediate working knowledge of Microsoft Active Directory • Basic working knowledge of Cisco VoIP and Video Conferencing systems #J-18808-Ljbffr More ❯

qualifications and prior experience in a similar role are required. Qualifications/Expertise required: HNC/HND/Degree/professional technical qualification in a technical IT-related subject ITIL Foundation Certificate Microsoft Configuration Manager Azure AD and Intune Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and … Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you'll be More ❯

Relevant qualifications and prior experience in a similar role are required. Qualifications/Expertise HNC/HND/Degree or professional technical qualification in a technical IT-related subject ITIL Foundation Certificate Microsoft Configuration Manager Azure AD and Intune Technical Skills Knowledge of Windows 11, MacOS, iOS/Android devices, multifunction printers, Active Directory, networking, SCCM, and … Intune deployment/reporting. Non-Technical Skills Working knowledge of ITIL processes for Incident, Problem, and Change management, hardware asset management, and service desk applications. You will have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are prioritized, encouraging you to upskill. Benefits include discounts, cycle-to-work More ❯

a customer-facing service desk or technical support role Excellent telephone manner and written communication skills Reliable, punctual and able to work autonomously in a fast-paced environment Desirable: ITIL Foundation Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active More ❯

a customer-facing service desk or technical support role Excellent telephone manner and written communication skills Reliable, punctual and able to work autonomously in a fast-paced environment Desirable ITIL Foundation Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active More ❯

Analyst: • Provide first-line IT support via phone, email, and video conference • Log and manage incidents, service requests, and changes using an ITSM tool • Prioritise and escalate issues following ITIL best practices • Deliver exceptional customer service and clear communication • Perform daily system checks and issue timely service announcements • Work 12-hour shifts on a rotating 24/7/… Experience in a customer service role (technical environment preferred). • Active DV & Police Clearance. • Excellent telephone manner and written communication skills. • Strong problem-solving skills and attention to detail. • ITIL Foundation Certification. • Experience with ITSM/call management systems. • Working knowledge of Microsoft Office, Windows OS, Active Directory. • Familiarity with Cisco VoIP and video conferencing tools. If you More ❯

Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and validate business and functional requirements from internal stakeholders. Translate complex business needs into clear specifications, user stories, and process … benchmarks. EXPECTED SKILLS AND EXPERIENCE 3+ years of SAP QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to More ❯

Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and validate business and functional requirements from internal stakeholders. Translate complex business needs into clear specifications, user stories, and process … benchmarks. EXPECTED SKILLS AND EXPERIENCE 3+ years of SAP QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to More ❯

Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and validate business and functional requirements from internal stakeholders. Translate complex business needs into clear specifications, user stories, and process … benchmarks. EXPECTED SKILLS AND EXPERIENCE 3+ years of SAP QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to More ❯

LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITIL Foundation certification More ❯

LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITIL Foundation certification More ❯

LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITIL Foundation certification More ❯

test efforts for internal testing, UAT, regression testing, in creating training materials and documentation for ServiceNow users including release notesStay up to date with the latest developments in ServiceNow, ITIL, ITSM, ITOM, SPM, and CMDB, and share knowledge with the team Governance and Compliance:Ensure compliance with ITSM best practices and corporate policiesMaintain proper documentation of processes, configurations, and … toolsKnowledge of Active Directory basic architecture and objectsWorking in a complex application environment with integrations and customizations to support multiple business processes Certifications (preferred):ServiceNow Certified Application Developer (CAD)ITIL Foundation Certification or higher Soft Skills:Strong attention to detail, analytical, problem-solving skills, and should know how to adapt to changing requirementsCommitment to excellent customer service & strong More ❯

queries) . Knowledge of SSRS/SSIS a plus. SaaS application support. Calm under pressure and always professional in approach Comfortable with Microsoft 365 and standard service desk tools ITIL Foundation certification and a degree (2:2 or above) in a relevant field Why Join Us? Be part of a collaborative, forward-thinking team that takes pride in More ❯

IT infrastructures. Expertise in VMWare environments, Windows, Linux, Exchange 365, Azure, Intune, VEEAM, Virtual Desktops. Knowledge of Cloud Computing, Microsoft SCCM, virtual networks, and Thin/Thick Client technologies. ITIL Foundation certification or equivalent experience in a regulated ICT environment. Degree in Computer Science or a related discipline. Working for us - what we can offer you Working for More ❯