diagrams and ensuring documentation is up to date. Provide out of hours cover for our escalations department when required. Provide Service in-line with ITIL principles. Provide an accurate account of time within ticketing system. Like the rest of the Infinity team, you'll benefit from: The opportunity to work more »
of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience more »
Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge more »
such as Kaseya VSA (or other RMM), IT Glue, and Halo PSA Experience with scripting and programming languages is a plus Solid understanding of ITIL and IT support best practices Excellent problem-solving, communication, and customer service skills Relevant Microsoft certifications are highly desirable What We Offer: Competitive salary, depending more »
Office 365 products Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users Solid understanding of ITIL principles and best practices Ability to prioritise and manage multiple tasks in a fast-paced environment Flexibility to occasionally visit client sites as required Eligibility more »
in other industries. Able to demonstrate an ability to meet challenges head on and adapt. Experience of writing and implementing policies and procedures. Relevant ITIL qualifications Ability to identify and progress improvement opportunities. Excellent analytical skills Ability to learn new bespoke systems and applications not worked with in previous roles. more »
Portsmouth, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
functionality, including indexes, schemas, and triggers It would be great if you had: Experience/knowledge of MongoDB, Oracle, Linux OS distributions or PostgreSQL ITIL Certifications Understanding and working experience with VMware environments If you are interested in this role but not sure if your skills and experience are exactly more »
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
functionality, including indexes, schemas, and triggers It would be great if you had: Experience/knowledge of MongoDB, Oracle, Linux OS distributions or PostgreSQL ITIL Certifications Understanding and working experience with VMware environments If you are interested in this role but not sure if your skills and experience are exactly more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
and management skills and independent and autonomous working Have the ability to lead investigations into and deliver complex problems and incidents solutions Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis and more »
degree educated in a relevant subject plus at least one of the following qualifications: MCITP Server or Enterprise Administrator qualification MCSD: Azure (Highly Desirable) ITIL Foundation Project Management qualification desirable - Strong understanding of Windows Server Operating Systems, 2012 R2 - Background in Cloud Solutions, e.g. Azure, Microsoft365, Modern Workplace technologies. - Proven more »
Tunbridge Wells, Kent, Royal Tunbridge Wells, United Kingdom Hybrid / WFH Options
Vermelo RPO
solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) What we offer in return more »
or through audio systems. Provide input to service management processes as required (e.g. Incident, Change and Problem Management) Conform to existing governance and standards - ITIL framework. What we look for: Experienced IT support or a related role Ability to communicate technical information clearly and understandably to non-technical stakeholders Excellent more »
East Grinstead, West Sussex, Felbridge, United Kingdom Hybrid / WFH Options
International Logistics Group
and leadership experience. - Proven ability to work in a high pressure, deadline driven environment. - Excellent communication skills. - Excellent analytical, organizational, and decision-making skills. - ITIL Foundation qualified (desirable). - Budget management skills (desirable). - IT Project management skills. - The role requires you to be able to travel to ILG sites more »
Bletchley, Milton Keynes, Buckinghamshire, United Kingdom
Acora
management and ticket handling Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base Understanding of ITIL is beneficial Strong interpersonal and relationship building skills. The ability to communicate effectively verbally and in writing Team Player, willing to help and support others. more »
with cross-functional teams to deliver exceptional customer service. Key skills & experience Bachelor's degree in informationtechnology, computer science, or a related field. ITIL Certification and Experience in supporting and administering MS SQL Databases, C# .net applications Proven experience in application support, with a track record of troubleshooting and more »
Staines, Surrey, United Kingdom Hybrid / WFH Options
Proactive Appointments
with cross-functional teams to deliver exceptional customer service. Key skills & experience • Bachelor's degree in informationtechnology, computer science, or a related field. ITIL Certification and Experience in supporting and administering MS SQL Databases, C# .net applications • Proven experience in application support, with a track record of troubleshooting and more »
like Cyber Essentials Plus, as well as managing network monitoring tools such as N-Central, Zabbix, and Grafana. Familiarity with industry-standard frameworks like ITIL and adept at managing backup solutions such as Veeam and ActiveBackup for Business. Duties & Responsibilities: Collaborates closely with existing infrastructure teams, taking a hands-on more »
design and deployment experience. MSCE. VMWare VCP. Azure implementation qualifications. Azure PaaS stack and AKS. Windows Server 2019. Strong Azure implementation experience. Knowledge of ITIL Proven track record in managing and integrating IT change programme. KPI development experience in delivering realistic technical service metrics. more »
weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years’ experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong more »
weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong more »
time to time in line with business needs. You Will Have: Experience of call and change management systems, troubleshooting tools and root cause analysis. (ITIL) Experience in a proactive IT operational role in a modern IT environment Good understanding of IT and Information related principles, standards, and requirements when operating more »
time to time in line with business needs. You Will Have: Experience of call and change management systems, troubleshooting tools and root cause analysis. (ITIL) Experience in a proactive IT operational role in a modern IT environment Good understanding of IT and Information related principles, standards, and requirements when operating more »
and management skills and independent and autonomous working Have the ability to lead investigations into and deliver complex problems and incidents solutions Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis and more »
effective KeDB processes. Able to delivery minor enhancements and changes Well experiences in HOTs process to take handover of project to support. Experience in ITIL processes towards Release and deployments, CCB and operations support. Extensive hands on experience on applications dealing with high volume data. Excellent debugging skills and log more »
platform teams with a customer-oriented, team-based learning approach. Additional Preferences: Industry experience in Animal Health/Life Sciences and familiarity with regulated, ITIL-driven environments. Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation more »