1 to 25 of 46 Incident Management Jobs in the North of England

created role we’ll ask you to lead on delivering the Bank's strategies and plans to align with industry standards and regulations for Incident Management, Operational Resilience, and Business Continuity. This is a really varied role would suit someone who is a self-starter, enjoys being hands … the maximum tolerable level of disruption to important business services, supported with specific outcomes and risk metrics. Building an effective Business Continuity and crisis management regime, being responsible for the development of Business Impact Assessments (BIA), Business Continuity Plans (BCP) test plans across the business, embedding governance, roles, and … s Operational Resilience roadmap to help prevent, adapt, respond to, recover from, and learn from operational disruptions. Capture relevant information to determine whether an incident needs to be declared and then classifying the severity of the incident (minor to critical). Leading improvements in Business Continuity by designing more »

ensure the delivery of high-quality IT services to support their goals and objectives. Key Responsibilities: • Lead and manage the Enterprise Services engineers. Providing management through guidance, mentorship, and supporting all individual team members. • Supporting all office systems and network infrastructure and end user support services. • Collaborate with all … for IT services, solutions, and related services, ensuring compliance and optimal service delivery. Required Qualifications: • Leadership, communication, and interpersonal skills. • Proficient in-Service Delivery, Incident Management, Change and Problem Management Process. • Experience with IT service management (ITSM) processes, tools, and frameworks such as ITIL, including incident management, service request fulfillment and problem management. • Proficient working experience with event management systems and network/infrastructure/application monitoring tools. • Experience working in a dynamic and ever-changing environment • Ability to demonstrate the value of changes introduced. Enterprise Services Lead Engineer/Service Manager – Leeds more »

bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider *MUST HAVE A UK DRIIVING LICENSE … Design and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line more »

to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver …/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide advice to customers within Sureserve Group on the efficient and safe use of computer systems. To … include the responsibility for owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management process to manage the Service Delivery against defined service more »

the business requirements and the organisational strategy. Ownership of the Infrastructure architectural blueprint, strategic planning, and outcomes. Financial forecasts and plans for Infrastructure services. Management, governance, and control of the infrastructure technology architecture for the Trust. Creation of reusable infrastructure service architectures that drive business value through consolidation of … technology. Ownership of the Trusts infrastructure service technology landscape and evolution. Management of the Infrastructure service architectural review boards and governance processes, ensuring they are followed for infrastructure architecture. Assurance that Infrastructure service architectures are fit for service and the technology provided meets the requirements of the digital service … compliance management. Operational/Technical Manage and resolve primarily third line incidents assigned to the teams by the Service Desk in accordance with the Incident Management process. These incidents are by definition highly complex and require specialist knowledge. This may require prolonged analysis and interpretation of highly complex more »

prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a … team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of … cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco. Bachelor more »

role will involve supporting the onsite tech bar and deskside services as well as remote appointments covering: Windows operating system – all related issues AD Management Management for laptops/desktops and mobile devices Office 365/2019 – all related issues related issues (Standard & Non-Standard) and nonstandard HW … memory, hard drives with network fault troubleshooting with network printer installs and configuration with remote tools to control end user devices understanding of ITIL incident management to work independently (but still part of a larger team) Desirable skills/qualifications: or current SC security clearance desirable license with more »

infrastructure and VoIP telephony systems and hardware (IT Infrastructure); achieved through: proactive network & performance monitoring proactive capacity planning, maintenance/patching and upgrades effective incident & problem management successful change management clear documentation and diagrams The upkeep & maintenance of the Trusts Comms rooms, ensuring the environment is maintained … proactive maintenance and patching in line with manufacturers recommended best practice. An appropriate method of backups, which are regularly tested. To follow formal Trust Incident Management procedures ensuring that any network or telephony outages are resolved quickly and efficiently and lessons are learned to prevent a reoccurrence. To … follow formal Trust Change Management procedures, ensuring that changes made to the live IT Infrastructure are successful. This to be achieved through careful planning, assessing & minimising risks, planning contingency, managing user expectations, testing changes in advance and applying change at an appropriate time to minimise clinical disruption. To apply more »

provision by co-ordination of day-to-day activities of IT Service Desk Technicians. The post holder will manage rotas and take responsibility for incident and call management processes. They will act as a point of escalation for the IT Service Desk Technicians and also deal with any … service issues that may arise. They will co-ordinate all general administration activities such as updating, maintaining and the development of the IT Service Management Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs … to incidents and service requests and will ensure that information is cascaded and escalated where appropriate. Main duties of the job Ensure the Service Management Toolset (Sunrise) is used to record all incidents and service requests accurately and effectively. This includes quality control of all recorded incidents reported by more »

an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/… in previous engagements. The role will be fully remote, and incorporates AD HOC working arrangements. Key skills: * Strong experience surrounding Oracle Service Cloud and incident application * Extensive experience using/supporting Oracle Service Cloud in previous engagements * Strong Technical and hands on capability with Oracle Service Cloud * Ability to … how the clients OSC is used to support the general running of the organisation * Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues * Ability to apply and run system updates Interested? Please submit your updated CV to more »

Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness … instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly. Ultimately responsible for the delivery of SAPs … strategy, planning and execution with other stakeholders from SAP. Manages the risks & compliance for the service across S/4 Finance. Proficient in contract management and performance management, ensuring that contractual Key Performance Indicators (KPIs) are met by the technical and functional teams. Ability to manage overall accounts more »

organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams … within GTS as directed by the Network Manager. Skills needed for this role : Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacity … management . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. (Relevant more »

looks to improve the clinical information inputted into our patient administration system. The team also covers emergency planning and is in charge or the incident control room when required. We work closely with the Data Insights and Data Engineering teams as well as the divisional and executive teams to … Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions, and projects. Proposes changes to own project/function, informing policy … analysis across a broad spectrum of specialties, functions, and projects, ensuring a high level of complexity and thoroughness in execution. Contribute to the information management of performance, taking a lead for specific projects OTHER RESPONSIBILITIES To liaise with relevant clinical teams in the development of specific plans to respond more »

sure plans are in place and actions are taken to ensure effective and safe resolution of network operational issues, proactively informing and assuring senior management as required. Oversee the regional control rooms coordinated communications (using systems when needed) with customers, partners, stakeholders and colleagues across a range of mediums … and operational challenges Experience of managing team workload and performance, with a proven record of driving best practice/continuous improvement Experience of delivering incident and crisis management in a safety critical and customer focused operational environment Knowledge of traffic and incident management practices, procedures and more »

user hardware/ancillary equipment configuration & deployment to Tunstall employees. Software installation, deployment & support in accordance with whitelisted application libraries & IT Service Catalogue. Creation, management, and deployment of device build imagines utilising image deployment tooling. The Ideal candidate: You will have proven experience in a service desk environment, be … in a Service Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/… general software systems, Active Directory Administration Enterprise anti-virus best practice awareness Experience operating in a customer-focussed IT Service Desk environment Excellent time management and prioritisation skills DESIRABLE ITIL V4 certification or understanding of the ITIL framework Basic understanding of Active Directory Group Policy management concepts Basic more »

of Sheffield as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team … and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service more »

1ST LINE SUPPORT/SERVICE DESK ANALYST/CUSTOMER SERVICE/ACTIVE DIRECTORY/INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their more »

efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and more »

cloud systems, utilizing leading technologies such as Azure and VMWare. In this role, you will be at the forefront of documentation, administration, and system management for a dynamic suite of services, ensuring optimal performance and security across their network. Cloud Technician Ideal Profile: Degree in IT or equivalent experience … DFS, GPO, and PowerShell scripting Experience with Windows Server, including Hyper-V, and deep O365 skills Understanding of ITIL frameworks, including change, problem, and incident management Cloud Technician Responsibilities: Administer and manage the Microsoft Cloud Environment, including documentation and continuous improvement Oversee Hybrid AD, both on-premise and more »

Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding … e.g. password resets or implementing telephony diverts. Arrange stock collections for faulty hardware, when replacements have been issued to customers. Escalation of incidents to management when necessary. Adherence to Solutions Limited ISO09001 and ISO27001 certification standards: Compliance with the companies policies and procedures Reporting of security events Implementing appropriate more »

depending on project work and is very flexible on working hours! You will be responsible for performing in-depth solution research to assist with incident management or planned replacement or the introduction of a new product/solution. Supporting the production of technical specifications and/or solutions. more »

nation's critical infrastructure connected and protected. IT Service Desk Analyst - What you'll do: You will be responsible for full end to end incident management of incoming IT related issues, providing technical and non-technical assistance to diagnose, resolve and escalate IT related incidents and requests to more »

Claim, and responsibilities may include: First Notification of Loss – taking down details of the accident, with attention to detail and accuracy being key Repair Management – communicating with repairers and updating the client with their current position Claims Management – taking action to ensure the claim is continually progressing The … Essential) Maths GCSE or equivalent, grade C/4 (Essential) About the Employer FMG SUPPORT LTD FMG is one of the UK’s only Incident Management and Roadside Services Specialists. FMG leads the way in the provision of high quality, outsourced claims management solutions to the insurance … and fleet customers, FMG offers a comprehensive range of insurance services including first notification of loss, third party claims services, loss recovery, total loss management and insurance broker services. more »

the success of our Risk and Excellence team.You will be responsible for conducting thorough investigations, analysis, and commentary writing to develop comprehensive reports for management review. Your expertise will be instrumental in identifying key business risks through root cause analysis and trended statistics, and you will provide valuable insights … to enhance our risk and compliance activities. Key Responsibilities: Conduct investigations and analysis to generate insightful commentary for management reporting. Perform in-depth root cause analysis and trended statistics for key business risks. Identify areas for improvement in risk and compliance activities and provide focused support to the Risk … evolving needs of the business. Support the Enterprise Risk Manager in monitoring the implementation and effectiveness of risk controls and actions. Assist in risk incident management and the maintenance of Group Policies to ensure relevance and accessibility. Aid in the maintenance and continued rollout of certification to ISO9001. more »

Essentials, ISO 27001, 27002, Data Protection Act, and GDPR. In-depth knowledge of the Microsoft O365 environment and security solutions, threat intelligence analysis, Security Incident Response processes, disaster recovery, and business continuity principles. Familiarity with security testing principles, vulnerability scanning, risk identification, resolution, and reporting. Experience in formal document … creation, such as reports or procedures. Key Responsibilities include but not limited to: Assist with security incident management and response activities, emphasizing cyber threats. Conduct daily, weekly, and monthly security checks, reconciliation, and compliance checks. Handle security alerts and inquiries from systems and end users. Complete client security more »