226 to 239 of 239 Incident Management Jobs

systems. Lead requirements gathering and solution design for new functionality with third party providers, integrators and aggregators. Support for Test teams, project warranty and incident management processes. Review all faults identified, to a level where the underlying issue is understood, recorded and resolution is managed through to completion. … risks involved in running our business appropriate to my role, in line with the company risk framework. Key Competencies/level Business: Project Management Level 1, working knowledge of general insurance products, particularly commercial lines Technical: Competent working knowledge of the host policy administration systems and/or competent ...

Point of Contact: Act as the primary contact point for the Information Commissioner’s Office (ICO) and for individuals (data subjects) exercising their rights. Incident Management: Lead the investigation and reporting of data breaches, ensuring rapid response and minimization of risk. Policy Development: Review and update data protection ...

manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality, ITIL‐aligned support service. While not a people management role, you will provide operational guidance, coordination, and leadership across the team. If you thrive in a fast‐paced support environment, enjoy problem‐solving … email, webchat, and portal. Offer day‐to‐day guidance and escalation support to Level 1 analysts. Coordinate break-fix activities including engineer dispatch, parts management, and resolution validation. Monitor SLAs and identify repeat issues or bottlenecks. Produce routine and ad‐hoc operational performance reports. Escalate unresolved or complex issues ...

staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. Valid driving … licence for client visits. Desirable Skills Familiarity with monitoring and alerting tools to support proactive incident management. Experience with event-driven and microservices architectures or cloud networking. Exposure to ITIL framework and best practice processes. ...

support. Contribute to the standardisation and improvement of the technology estate, identifying opportunities for efficiency and scalability. Operate within ITIL frameworks, supporting change, incident, and problem management processes. Participate in an on-call or rota-based support model as required. Key Requirements of the Senior Infrastructure Engineer: Strong … basic level. Proven experience delivering infrastructure projects, with confidence in owning workstreams end-to-end. Strong understanding of ITIL processes, including change and incident management. Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders. Experience working in fast-paced or high-pressure ...

ensure policies align with data protection, security, and confidentiality requirements. Responsible for standardising processes, tools and documentation for all data re4lated deliverable. Responsible for Incident Management. Responsible for Business Continuity. Responsible for Monthly Management Reporting. Responsible person as the point of contact between the Commercial Business Unit … junior team members. Qualification, Skills and Experience required: BSc Computer Science or equivalent Information Technology Infrastructure Library or equivalent 3-5 years in IT Management Proven experience in IT infrastructures (Active Directory, Microsoft Exchange), cloud services (AWS, Azure), network security, and cybersecurity frameworks. Strong organisational skills and attention ...

ensure policies align with data protection, security, and confidentiality requirements. Responsible for standardising processes, tools and documentation for all data re4lated deliverable. Responsible for Incident Management. Responsible for Business Continuity. Responsible for Monthly Management Reporting. Responsible person as the point of contact between the Commercial Business Unit … junior team members. Qualification, Skills and Experience required: BSc Computer Science or equivalent Information Technology Infrastructure Library or equivalent 3-5 years in IT Management Proven experience in IT infrastructures (Active Directory, Microsoft Exchange), cloud services (AWS, Azure), network security, and cybersecurity frameworks. Strong organisational skills and attention ...

Running service reviews to drive continuous improvement with stakeholders and vendors. Producing clear, insightful reporting on IT and vendor performance. Providing operational expertise into Incident, Problem, and Risk Management processes. Managing high-impact escalations directly or via Incident Management. Representing your business area in CAB meetings … portfolio. What we're looking for Qualifications Degree-level education or equivalent experience. ITIL 4 or ITIL v3 Foundation (ITIL 4 Practitioner in Supplier Management desirable). Knowledge & Experience 4+ years in IT roles. 2+ years in IT Service Delivery. Technical IT background (e.g., application or hardware lifecycle) desirable. ...

engineering standards for quality and reliability in customer-facing systems. Non-functional Practice: Own non-functional excellence for enterprise customers: performance, reliability, observability, and incident management. Champion security best practices (e.g., vulnerability management, data protection, RBAC, audit logging) and ensure changes support SLAs/SLOs appropriate for SaaS … software design principles and design patterns; able to justify trade-offs. Familiarity with cloud environments (e.g., AWS, Azure) and modern deployment pipelines, monitoring and incident response. Strong security mindset: application security best practices and experience mitigating vulnerabilities, secure coding techniques. Experience designing and building Data Pipelines/ETL systems. ...

professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction. Maintain accurate documentation of all support activities, including incident reports and resolution steps. Collaborate with third-party vendors and internal teams to resolve issues beyond the immediate scope. Participate in continuous service improvement initiatives … providing feedback and suggestions. Ensure compliance with company policies, procedures and security standards in all support activities. Support desktop and mobile device management through Intune, including policy application and troubleshooting. Monitor system performance and assist with the deployment of updates or patches as required. Required Experience: At least ...

compute, network, storage, SQL and PaaS databases, identity, and application platforms. Ensure continuity and reliability of cloud workloads through effective monitoring, patching, automation, and incident management. Support migration, optimisation, and lifecycle management of Azure workloads and services. Key Responsibilities (please specify if the position is an individual … part of a team) Azure Infrastructure & Platform Management Administer Azure IaaS and PaaS services, ensuring availability, performance, and security. Maintain CAF-aligned Azure Landing Zones. Manage compute, storage, network, backup/restore, and associated infrastructure components. Security & Compliance Apply Defender for Cloud recommendations and remediation to improve security score. ...

deliver secure and scalable solutions. Coach engineers to make sound technical trade-offs without becoming the bottleneck. Drive best practices in architecture, observability, and incident management. We Are Looking For 2+ years of Engineering Management experience in a SaaS or platform environment. Strong technical foundation in backend … distributed systems (JVM ecosystem preferred). Experience operating production systems at scale, including on-call and incident response. Familiarity with technologies such as Kafka, Redis, AWS, and event-driven architectures. Experience with authentication, permissions, or governance systems is a strong plus. Excellent communication skills in English. What we offer ...

ensuring alignment with enterprise risk and cyber security. Develop and implement Physical Security strategy, policies, and standards, including zoning, access control, CCTV, PSOC, and incident management. Define and maintain Physical Security architecture, secure-by-design reviews, and strategic access control to reduce insider and unauthorized access risk. Lead site … assessments using a tiered model, establish PSOC operating model, incident response playbooks, and integrate physical incident response with cyber and crisis management. Manage Physical Security technology strategy, vendor relationships, gap analysis, and executive reporting on the organization’s physical risk posture. Requirements: Proven expertise in strategic and operational ...

reviews of data handling practices, data sharing, and retention. Oversee monitoring of compliance gaps. Coordinate responses to personal data breaches, including coordination of incident documentation and follow-up actions. Required experience and skills: Strong commercial expert knowledge of UK GDPR and other major privacy frameworks. Demonstrated experience in leading … data protection compliance activities and supporting incident management. Good understanding of information technology and data management systems. Experience in drafting policies, procedures, or guidance documents. Ability to prioritise strategically and manage competing demand in a complex environment. Pay range and location/work model Salary ...