51 to 75 of 242 Incident Management Jobs

project documentation Monitor efficiency of resource utilisation of delivered systems Monitor incoming security threat alerts and act when required Provide regular feedback to Management for projects, incident management and change management, as well as defining and reporting KPIs Work closely with other technology teams (internal … with configuring and managing container orchestration solutions, ideally Kubernetes Previous experience administering and maintaining Storage Area Networks Basic SQL server administration including installation, access management and backups/restores Good general knowledge of network administration (TCP/IP, DHCP, DNS) Good experience with application packaging and deployment Previous experience ...

Service Management Lead +8 months + +Hybrid in Corsham +SC cleared role +Inside IR35 + 575 - 625 a day Skills: +SC clearance +ITSM +MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style … service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM processes (Incident ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision‐making and operational oversight. ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

assessments, as an accredited Clinical Safety Officer; of both new clinical systems (along with upgrades) and their applications. Responsible for the timely and efficient management of governance processes e.g. complaints, root case analysis and investigations. Where appropriate support the completion of investigations both patient and staff related. Collaboratively develop … sound knowledge of professional priorities and issues Evidence of leadership and effectively managing change Ability to manage own and others workload with excellent time management skills Experience of service development. and applying Quality Improvement methodology Experience in using digital health platforms and technology Ability to understand and interpret data ...

Logistics Engineers, allocating workload to meet service level agreements (SLAs) Oversee goods-in/goods-out processes, stock control, inventory tracking, and asset lifecycle management Ensure secure handling, storage, labelling, transfer, and disposal of IT hardware, including data-bearing equipment and e-waste Coordinate deliveries, collections, spare parts dispatch … supplier engagement Maintain accurate records across asset management systems, scanners, and internal tracking tools Plan and schedule logistics activities to support both business-as-usual operations and project delivery Ensure compliance with health & safety standards, quality procedures, and client requirements Identify, manage, and escalate risks or issues where necessary ...

being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. * Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software * Maintain Active … Directory including management of end-user accounts * Perform basic security administration tasks * Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: * Previous experience working in a support role * Experience supporting Microsoft Windows Server based Infrastructure * Experience with Windows 10, Office 365, Active Directory ...

operational delivery, stability and continuous improvement of the Consumer Consent Service in line with the Retail Energy Code (REC) and contractual obligations, including availability, incident management and service recovery. Ensure ongoing compliance with REC requirements through proactive risk identification, issue management and maintenance of the service risk … register. Establish and operate effective service governance, including performance reporting, compliance monitoring, and risk and issue oversight. Own day-to-day supplier and commercial management, including performance reviews, contract management, and support to procurement or contract renewal activities. Champion a customer- and user-centric approach by gathering feedback ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

next step into a leadership role. This is a hybrid role, based out of Ripon, North Yorkshire. Description Provide leadership to the project management team and support their continued growth and development. Take ownership of key strategic initiatives. Oversee the delivery of the organisation's platform related projects, ensuring … work, and reporting on portfolio progress. Take responsibility for refining and enhancing the overall project delivery framework and ways of working. Profile Proven project management experience in an IT environment (e-commerce, Software development, Platform Business). A good general technical understanding of e-commerce and platform based businesses ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support ...

join our Platform team.Youllfocus onmaintainingand improving production reliability, automating operational tasks, and enhancing our observability stack.Youllwork closely with SREs, support engineers, release managers, and incident managers to ensureour systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora … . Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis, and post-incident reviews. Implement automation to reduce manual operational tasks ...

umbrella Duration: Ongoing Contract – Long Term Duties The Head of Oracle Cloud Applications is responsible for the delivery, management, and optimisation of all Oracle Fusion (SaaS), PaaS and EPM applications across client Services. This role leads the Oracle Applications team, oversees the outsourced support providers and service performance … ensures our Oracle platforms remain secure, reliable and aligned to business needs. Service Delivery Management - Coordinate with Senior Stakeholders across multiple business units and coordinate requirements. - Escalation point covering critical issues both technical and operational business incidents within the Oracle platforms. - Oversee incidents, service requests and change management ...

delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice. Our client encourages applications from ex-military personnel; however, all candidates will be given … consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident management Oversee hardware lifecycle: procurement, deployment, maintenance, and repair Manage software licensing, compliance, and asset tracking Support mobile devices, telephony, printing, and end-user equipment Build strong relationships with stakeholders ...

Identity & Access Management Engineer London (Hybrid) - 3 Days Onsite Per Week up to £80,000 + Benefits + Bonus Banking Sector Are you ready to safeguard one of the world's largest financial institutions? We're looking for a talented IAM Engineer to enforce security policies across banking … mature privileged access systems, and make a real impact on enterprise security. What you'll do: Provide engineering support for RSA IGL Identity Access Management application Create and mature access reviews, implement privileged access controls Investigate/resolve incidents, manage operational queries (passwords, access issues) Maintain knowledge base/ ...

help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high-performing IT services that keep Evri moving. About … Role As an Associate IT Service Delivery Manager, you'll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You'll ensure that services are reliable, well-documented, and continuously improving, while gaining ...

respond to security alerts, analyze real-time data, and provide swift, reliable communication to key stakeholders during incidents. The role also includes creating detailed incident reports, conducting risk assessments, and collaborating with teams to ensure the safety and security of personnel, assets, and operations. Qualifications Proficiency in monitoring security … systems, assessing risks, and implementing security protocols. Strong analytical and problem-solving skills for real-time data analysis and incident response. Excellent communication skills for stakeholder coordination and report writing. Knowledge of digital tools and software used in security operations room environments. Proven ability to work calmly and efficiently ...

worldwide team that is empowered to operate the activities within their assigned function. Daily activities will focus heavily on request, event and incident management and direction will be provided by the Information Security Manager. Norton Rose Fulbright is committed to the professional development of its staff. There will … Azure Sentinel for detecting, investigating, and responding to suspicious behaviors and anomalous activities. Familiarity with endpoint security solutions and security infrastructure, including EDR, vulnerability management tools, DLP solutions, and removable media encryption. Working knowledge of cloud based web and email filtering solutions such as , Zscaler, Mimecast, Proofpoint, or Cisco. ...

with a focus on reliable, scalable, and secure IT environments. Role Overview The role focuses on coordinating hardware deployments, managing data centre changes, supporting incident response, and ensuring operational standards are maintained. The Team Lead will supervise technicians, manage third-party vendors, and ensure installations, monitoring, asset management … relocation activities. Support the full build process including shipping and receiving equipment, identifying incompatibilities, and implementing workaround solutions. Carry out routine configuration changes via management interfaces (e.g. iDRAC/MGMT ports), assist with server relocations within and between data centres, and replace small rack-mounted network devices when required. ...

successful delivery of IT projects, coordinating teams, stakeholders, and project activities from planning to implementation. Requirements 5+ years of experience in IT Project Management or Delivery Management Strong experience with Agile/Scrum methodologies Experience in project planning, delivery management, and risk analysis Experience working with … banking sector (Risk domain) Technical background PMI certification or equivalent Tech Environment Agile JIRA Confluence MS Project ServiceNow Oracle PL/SQL Incident Management Responsibilities Manage end-to-end delivery of IT/software projects Plan and track project scope, functionalities, risks, and timelines Coordinate team resources ...

cloud platforms Experience with virtualisation (VMware or Hyper-V) Understanding of security fundamentals (patching, endpoint protection, access control) Experience working within ITIL-style processes (incident, request, change management) Ability to communicate technical issues to non-technical users Nice to have’s Experience with Microsoft Azure, Defender, Entra … infrastructure including servers, storage, networking and cloud platforms Performing system health checks and reporting issues Carrying out approved configuration changes and maintenance Service Requests & Incident Management Acting as an escalation point for complex service desk tickets Troubleshooting and resolving technical issues Escalating recurring or design-level issues with ...

cloud platforms Experience with virtualisation (VMware or Hyper-V) Understanding of security fundamentals (patching, endpoint protection, access control) Experience working within ITIL-style processes (incident, request, change management) Ability to communicate technical issues to non-technical users Nice to have’s Experience with Microsoft Azure, Defender, Entra … infrastructure including servers, storage, networking and cloud platforms Performing system health checks and reporting issues Carrying out approved configuration changes and maintenance Service Requests & Incident Management Acting as an escalation point for complex service desk tickets Troubleshooting and resolving technical issues Escalating recurring or design-level issues with ...