101 to 125 of 190 Problem Management Jobs

internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. … monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able ...

contact’ for non-UK Group companies. Administration and patching of enterprise tools and systems (e.g. Active Directory) Investigate and resolve issues, inc network management, business applications and hardware, including working with third party support teams to resolve issues. Ensure that ticket management processes are followed in order … project tasks as required. These tasks will vary according to the project. Continuous Improvement. Be able to identify trends in customer issues and apply problem management techniques to understand root cause. Innovation. Work with the wider IT team to propose opportunities to benefit from external technologies. Risk Management. ...

contact' for non-UK Group companies. Administration and patching of enterprise tools and systems (e.g. Active Directory) Investigate and resolve issues, inc network management, business applications and hardware, including working with third party support teams to resolve issues. Ensure that ticket management processes are followed in order … project tasks as required. These tasks will vary according to the project. Continuous Improvement. Be able to identify trends in customer issues and apply problem management techniques to understand root cause. Innovation. Work with the wider IT team to propose opportunities to benefit from external technologies. Risk Management. ...

above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch … monthly/quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. ...

Microsoft technologies (Azure, AD, Group Policy, DNS/DHCP, PowerShell), VMware, storage platforms, SolarWinds, and monitoring tools. Oversee infrastructure-related tickets, incident resolution, problem management, and documentation. Contribute to change management activities, including planning, testing, and implementing infrastructure changes. Ensure accurate configuration management (CMDB), support disaster ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Global Director of Client Services Management to join our team in the UK! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed … Aviva Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: The Global Director of Client Services Management is a senior leadership role responsible for defining, leading, and evolving the global Client Services Management (CSM/SDM) function across all managed IT services. ...

services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Global Director of Client Services Management to join our team in the UK! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed … Aviva Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: The Global Director of Client Services Management is a senior leadership role responsible for defining, leading, and evolving the global Client Services Management (CSM/SDM) function across all managed IT services. ...

Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional technical … support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove IT support to executive stakeholders, handling sensitive issues with discretion, urgency, and professionalism. Desktop ...

Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional technical … support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove IT support to executive stakeholders, handling sensitive issues with discretion, urgency, and professionalism. Desktop ...

cost-effective, and continually improving. Key Responsibilities: Oversee day-to-day IT service delivery across infrastructure, end-user computing, and applications Lead vendor relationship management, driving performance, compliance, and commercial value Manage major incidents and problem management, ensuring clear communication and fast resolution Own service performance reporting … service improvement initiatives Act as the primary IT business partner for service delivery into the organisation You’ll bring: 10+ years in IT Service Management, with strong ITIL and vendor management experience Proven record managing outsourced partners/SIAM models Strong commercial and contract management background Excellent ...

part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help … clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost. Key Responsibilities Advanced Support & Problem Management Own and resolve complex, high-impact, and escalated support issues that cannot be resolved by Tier 1 staff. Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing ...

part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help … clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost. Key Responsibilities Advanced Support & Problem Management Own and resolve complex, high-impact, and escalated support issues that cannot be resolved by Tier 1 staff. Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing ...

functions This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.The following experience is essential for this role. IT Service Management (ITSM) This is the core technical foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management SLAs, approvals, notifications, and flows Service catalogue items CMDB-aligned processes Most platform workflows will anchor here. Customer Service Management (CSM) This role has a strong customer experience focus. You must have hands-on experience with: Customer portals Case management Omnichannel experiences End-to-end customer journey ...

improvement. o Drive modern DevOps practices, tools, and standards to enhance service reliability, scalability, and security. o Guide teams in infrastructure-as-code, configuration management, and automated deployment strategies. o Lead knowledge sharing to embed best practice and build team capability. o Apply a logical, analytical approach to complex … problem-solving, by identifying root causes and balancing priorities and constraints. o Draw on a broad understanding of information systems concepts and practices relevant to the organisation's technology landscape. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome ...

/LLD, sequence diagrams, deployment topologies, and data models Integration & Data Architect secure integrations with Azure services (Functions, Logic Apps, Service Bus, API Management, Event Grid), Microsoft 365, and line-of-business systems via custom connectors Optimize Dataverse schema, relationships, and performance; manage large datasets, virtual tables … robust monitoring and logging using Azure Monitor, Dataverse telemetry, and Application Insights Govern service accounts, connectivity, licensing posture, and cost optimization Own incident and problem management for platform-related issues and coordinate with vendor support Your Profile Essential Skills/Knowledge/Experience 8 10 years of experience ...

experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: Owning overall responsibility for Incident and Service Request process handling on the Service Desk Liaise with the Service … Self-Service, in a friendly and professional manner Advanced troubleshooting and resolution of escalated issues, reducing reliance on higher-tier support. Advanced Active Directory management, including account provisioning, group policies, security access controls, and directory synchronization. O365 administration & advanced support, including Exchange Online, Teams, SharePoint, and OneDrive troubleshooting. Network ...

experience in a service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change, and Problem Management Manage Service Desk activities, including: Owning overall responsibility for the Incident and Service Request process handling on the Service Desk Liaise with … Self-Service, in a friendly and professional manner Advanced troubleshooting and resolution of escalated issues, reducing reliance on higher-tier support. Advanced Active Directory management, including account provisioning, group policies, security access controls, and directory synchronization. O365 administration & advanced support, including Exchange Online, Teams, SharePoint, and OneDrive troubleshooting. Network ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON’s and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON’s and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

resolving critical incidents (P1/P2) across Telco IT systems, ensuring minimal business impact and timely communication. This role demands strong technical coordination, crisis management skills, and the ability to work under pressure in a fast-paced environment. The position requires hands-on experience in ITIL-based incident processes … Handling & Coordination Lead and manage P1/P2 incidents across Telco IT systems (OSS/BSS, Billing, CRM, Provisioning, etc.). Run Major Incident Management (MIM) calls: coordinate technical teams, drive resolution, and ensure timely updates. Provide structured and clear communication to leadership and impacted teams during and after ...

resolving critical incidents (P1/P2) across Telco IT systems, ensuring minimal business impact and timely communication. This role demands strong technical coordination, crisis management skills, and the ability to work under pressure in a fast-paced environment. The position requires hands-on experience in ITIL-based incident processes … Handling & Coordination Lead and manage P1/P2 incidents across Telco IT systems (OSS/BSS, Billing, CRM, Provisioning, etc.). Run Major Incident Management (MIM) calls: coordinate technical teams, drive resolution, and ensure timely updates. Provide structured and clear communication to leadership and impacted teams during and after ...

Backup/Storage Engineer Description As a site based Backup/Storage Engineer, you will be responsible for the proactive and reactive maintenance and management of the backup infrastructure ensuring service levels are maintained and that the backup infrastructure is robust and available. The role will require a strong … issues. Production and review of daily reports and addressing backup failures. Perform a full range of ITIL service delivery skills, e.g. Incident and Problem Management, Change Management. Liaise with colleagues and those in other teams to resolve incidents. Perform Root Cause Analysis where appropriate, propose and implement long ...

leading Supply Chain providers in the UK. The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. The ideal candidate must possess excellent written and verbal communication skills with the ability and know-how to collaborate effectively with domain experts … other resolver teams for end issue identification, hardware break-fix support, and spares acquisition In the event of repeated equipment failure, coordinate with the problem management team or equipment manufacturers to determine root cause, and appropriate fix Requirements: Minimum of 2 years’ experience in large scale infrastructure ...