101 to 102 of 102 Problem Management Jobs

3rdLineITInfrastructureandSecurityTeamLeader £50£60000,hybridflexibility. WorkingfromanMSPinCardiffresponsibleforsupervisionofthe3rdlineservicedeskteamthatprovideITInfrastructureandSecuritysupporttoclientsacrosstheUKandIreland. Technicallyhands-onrole,actingaspointofescalationfortheteamaswellasresponsibleformaintainingSLAandcontractualcommitmentsandteamleadership. Jobspec: 3rdLineServiceDeskTeamLeader Reportingto:HeadofServiceDesk Location:UK:CardiffOffice/Remote Days:Various RolePurpose The3rdLineTeamLeaderisresponsiblefortheleadership,technicaldirection,performance,andcontinualimprovementofthe3rdLineInfrastructureandSecurityfunction.Thisrolecombinesadvancedtechnicalexpertisewithoperationalleadership,ensuringthedeliveryofsecure,resilient,andhigh-performingITservicesacrosscustomerandinternalenvironments. Thesuccessfulcandidatewillpossesssignificanthands-onexperienceacrossinfrastructure,networking,cloud,endpointmanagement,andcybersecuritytechnologies.Theywillhave"battlescars ...

collaborative and purpose-driven environment. To be shortlisted for this post, you must have: - Experience managing application support functions, including incident and problem management. - Proven experience managing service delivery, application support, or IT service management teams. - Experience managing suppliers, MSPs, SaaS vendors, including performance management and contract ...