1 to 25 of 67 Problem Management Jobs in the UK excluding London

Operations Problem Manager £30K Hybrid home and Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes … policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customers Main Tasks and Objectives To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement ...

Operations Problem Manager £30K Hybrid home and Cardiff office based Mon – Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes … policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customers Main Tasks and Objectives To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement ...

ITIL Change & Problem Manager (Bradford, West Yorkshire) Salary: £51,000 + bonus + benefits Working pattern: Hybrid, 2 days per week on site Exalto Consulting is recruiting a ITIL Change & Problem Manager to improve service stability and ensure changes land safely. You'll own the governance around change … problem management, bring structure to root cause analysis, and turn learning into measurable improvements. What you'll be doing Owning the end to end change process, including assessment, scheduling, approvals, and communication Chairing CAB meetings and ensuring risk, impact, and dependencies are understood Leading Problem Management ...

IR35: Inside IR35 The Opportunity We are seeking an experienced Lead Major Incident Manager to lead the response to critical IT incidents and drive Problem Management activities within a fast-paced Technology & Operations environment. This is a hands-on leadership role focused on maintaining operational stability, minimising service … activities during business continuity and security-related incidents where required. Conduct post-incident reviews, ensuring lessons learned are captured and actions are delivered. Support Problem Management by identifying root causes, driving permanent resolutions and reducing recurring issues. Analyse incident trends and implement proactive service improvements. Produce service reports ...

Role Lead Consultant – Configuration Management Lead/Configuration Manager – Leeds/Warwick, UK. Role Overview The Configuration Management Lead is responsible for establishing and governing the Configuration Management Database (CMDB) and ensuring accurate tracking of IT assets, configuration items (CIs), and their relationships across the enterprise. This … role plays a critical part in enabling effective IT Service Management (ITSM), supporting incident, change, and problem management processes. Key Responsibilities Define and implement the Configuration Management strategy, policies, and processes . Establish and maintain the CMDB governance framework aligned with ITIL best practices. Ensure standardization ...

Operations Problem Manager £30K Hybrid home and Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes … policies. Lead problem management xkybehq analytics, reporting and meetings an Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. Please click on the apply button to read the full job description ...

government client who will be responsible for ensuring operational stability and delivering a high standard of service, by leading the major incident management response and processes. This role also oversees effective problem management activities whilst providing clear, insight driven reporting and analysis. This position plays … adherence to processes across the clients wide technology and operations function. You will also deliver a reporting and analysis function, which will include producing management information and internal KPI reports, as well as making data driven recommendations to improve service performance and operational efficiency. Essential Skills & Experience required ...

THIS ROLE IS FULLY OFFICE BASED* The Service Support Specialist II is a mid-level professional responsible for advanced incident resolution, actively participating in problem management, and leading continuous improvement efforts within the Service Desk operation. Key Responsibilities: Service Desk: Lead incident coordination for major or widespread service … virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis. Computer Break/Fix: Serve as the SME for hardware lifecycle management , defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance. Monitoring & First Line of Support: Manage ...

people to deliver business objectives within agreed timescales, budgets, quality standards, and risk parameters. The Role Proven experience in operational project management, with a strong focus on service stabilisation, operational excellence, and risk reduction. Extensive support and operations management experience, including service performance, stability, availability, incident management, problem management, and operational expenditure (OPEX) management. Experience owning and driving Digital Employee Experience (DEX) sustainability initiatives and continuous improvement activities. Strong understanding of infrastructure and operational environments, including capacity management, resilience planning, production and non-production environments, and change freeze governance. Deep understanding ...

home) - Coventry or Manchester** Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service Management function following a major restructure. As part of this, they're looking for a Lead Service Manager to take end-to-end ownership … business-facing point of contact for a defined directive, building trusted relationships with stakeholders at all levels - Playing an active role in incident and problem management, keeping stakeholders informed and addressing recurring issues at source - Working closely with change delivery teams to ensure new or modified services transition ...

Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident … governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business services. Key Responsibilities ...

improve resilience, scalability, or efficiency. Track emerging technologies and recommend their adoption where value is clear. Change & Governance Lead technical elements of change management, ensuring risks are properly assessed and mitigated. Provide expert input to CAB and drive continuous improvement in governance processes. Capture technical lessons learned and embed … them into engineering practice. Problem Management & Resilience Lead root-cause analysis and coordinate long-term remediation for recurring incidents. Work with engineering teams to reduce technical debt and increase platform stability. Drive proactive risk reduction across infrastructure and networks. Stakeholder, Supplier & Customer Engagement Act as the technical authority ...

Exchange Online. Provide efficient and effective escalation path for junior members of the team Own day-to-relationships with extended technical partners in the management of IT services, working in a collaborative and transparent culture Promote technical implementations into production Ensuring IT assets are maintained in the IT Asset … updated, secure, and plans in place prior to End of Life To lead any root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas. Knowledge and Expertise Essential: Experience in designing, implementing and supporting Azure Cloud services (IaaS, PaaS, Networks) Experience ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. ...

Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing … authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms.Problem Management: Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability.Data & Investigation: Collect and analyse technical, process, and organisational data ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.) OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. Contribute to automation and selfservice patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads Openshift Enterprise Support Working with tools surrounding ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. Essential Job Functions and Responsibilities: Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.) OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. Contribute to automation and selfservice patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads Openshift Enterprise Support Working with tools surrounding ...

lead of Masterdata Management is a senior leader accountable for building and operating an enterprise‐grade MDM function that delivers trusted, governed, and secure master and reference data across core domains such as Customer, Supplier, Location, and Asset. The role spans strategy, operating model, platform/product leadership, governance … platform team (product, engineering, data quality, metadata/lineage). Implement DataOps for MDM (CI/CD, automated testing, observability, change control, incident/problem management). Deliver golden record services (match/merge/survivorship, hierarchy management) and reference data services. Define integration architecture and design ...

staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement. Key Responsibilities Team Leadership & Management Lead, manage, and develop a team of ~14 technical staff across multiple disciplines Conduct regular 1:1s, performance reviews, and coaching sessions Manage resource … processes Ensure timely response and resolution of incidents and service requests Act as an escalation point for complex or high-priority issues SLA & KPI Management Own and report on service desk performance against SLAs and KPIs Monitor metrics such as: First Response Time Resolution Time (MTTR) First Contact Resolution ...

design and Zero Trust principles across infrastructure and services. Troubleshoot and resolve complex platform and security incidents, ensuring timely restoration of service. Own problem management activities, including root cause analysis and implementation of long-term fixes. Develop and implement automation and scripting solutions (e.g. PowerShell) to reduce manual … analysts within the Cyber Platforms team. Engage with third-party suppliers and managed service providers where required. Day-to-Day Technical Responsibilities Identity & Access Management Engineer and support Microsoft Entra ID, including RBAC, Conditional Access, and identity lifecycle. Support and enhance privileged access controls across PAM/PIM solutions. ...

Hospitals NHS Foundation Trust's Digital Development and Integration Team. The Development Team consists of technical staff specialising in support, security, maintenance, development or management of the Trusts integration architecture and associated platforms. The Development Team Lead is a key part of the Development team, the post will … lead within the team for systems integration, interface and development management or support. The post holder provides design, support or advice to the Senior Digital Development Lead and development team on current or new system integrations, interfaces or developments This position offers the opportunity for hybrid working with ...

technology business providing services to large enterprise customers across multiple sectors. This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional service to clients. You will act as a key point of contact for customers … achieve team objectives Skills & Experience Previous experience within a customer service, service desk, helpdesk or support environment Excellent verbal and written communication skills Strong problem-solving and troubleshooting abilities Proactive approach with strong attention to detail Ability to prioritise workload and work independently Comfortable working in a fast-paced ...

Want to come and be a part of it? In this role, you will be responsible for shaping, embedding and governing a consistent Service Management Framework that ensures services are delivered efficiently, reliably and in line with organisational expectations. You will lead our continual service improvement approach, driving measurable … governance and a culture of accountability across the service landscape. Youll also oversee key areas including change and release governance, ITSM platform strategy, configuration management and problem management maturity. This is an exciting opportunity to influence service culture at scale and deliver predictable, high-quality outcomes ...

maternity IT team, become an expert in the maternity IT system and key point of reference for clinical users and IT for incident and problem management, release management, development, and configuration change request.Assist the lead digital midwife to coordinate and integrate into clinical care the various facets … implementation including clinical requirements, IT helpdesk support, network support, senior management and risk management.Support the specialty's clinical and managerial teams in the development of new local reporting and monitoring tools.Assist with training of staff in small groups or on a one to one basis.As an ambassador ...

Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point … responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk ...