26 to 50 of 751 Problem Management Jobs

integration, automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership & Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement the roadmap for infrastructure upgrades … regardless of time of day is an essential. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management Take full ownership of day-to-day BAU operations … ensuring the cloud platform’s performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. Manage incident More ❯

core functions area. Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor progress of all incidents and … based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills … to prevent Incident from reoccurring, while keeping stakeholders informed. Proactively identify opportunities for improvement of processes and Production stability in general. Structured, systematic and analytical in approach with a problem-solving mentality. Customer focused, and goal orientated with keen attention to detail. Adept at working with challenging users in a fast-paced trading floor environment. Have a broad understanding More ❯

CD principles and practices. Proficiency in infrastructure as code ( IaS ) using tools like Terraform , Azure DevOps , and Gitlab . Ability to communicate effectively with internal customers, team members , and management . Strong written and verbal communication skills. Preferred Skills and Experience 8 y ears ' h ands on experience with Windows/Linux Servers . Proactive incident management with … a rticles of all supported systems are continually updated . To provide a high level of customer service, whilst working under pressure. To follow and adhere to established Incident Management, Change Management and Problem Management procedures . LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies More ❯

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods in a continuous … Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also proactively … supporting the Service Catalogue and Tooling function, ensuring accurate identification, control, and auditing of services within the catalogue. You will contribute to the development and enhancement of IT Service Management tools, offering 2nd line support for Incident Management, Service Requests, Release and Change Management, and analysing requirements for tool improvements. You will also support continual improvement activities More ❯

as this role will play an active part in building internal knowledge. Your main responsibilities • Lead the design, implementation, and improvement of ITSM processes (Incident, change, service request, and problem management) in alignment with ITIL 4 best practices. • Collaborate with service owners to define and maintain a comprehensive Group-IT service catalogue, including SLAs, OLAs, and key performance … ITSM tooling to increase process automation, efficiency, and overall IT process maturity. • Partner with internal Group-IT Competence Center teams to strengthen governance, guidelines, and maturity across IT service management practices. • Work closely with Global Service Desk teams to foster continuousimprovement of IT services and ensure consistent end-user satisfaction. • Ensure all IT services are properly onboarded into ITSM … and adherence. • Monitor, analyze, and report on ITSM performance metrics, ensuring alignment with defined standards, SLAs, and compliance requirements. • Serve as a key point of contact for IT service management, ensuring alignment between IT services and evolving business needs. Skills and Competencies Background: • At least 5 years of experience as an ITSM Engineer/Administrator or Manager. • Strong understanding More ❯

of the 1st Line Engineers in assisting with escalated calls and professional support. Key Responsibilities: Provide level 2 support for key incidents and issues related to our clients. Provide problem management and technical analysis. Maintain existing infrastructure systems. Ensure that systems are patched and maintained in accordance with the clients and organisation’s expectations. Work with the SDM … team members on best practices. Raise Change Requests. General Responsibilities: To support your colleagues, wherever practicable, to ensure they meet their objectives. To support the Board of Directors and Management Team in delivering change that benefits the business as a whole. To adhere to Xerox Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever More ❯

Release and Deployment Manager Rockville, MD Public Trust Required Our Clientis seeking qualified, creative, and customer-focused technical representative to provide Release and Deployment Management support remotely and at our customer site as the Release Manager. You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and … growth. In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools. This job is for you, if you have an interest in joining a dynamic and respected team of … individuals who provide unmatched support to our clients. Routine Duties Will Include: This person will be a primary point of contact and responsible for providing Release and deployment management and support. Use knowledge of MS Office Suite, ServiceNow, and tools specifically used to support the deployment of these devices is desired. For example, familiarity with ServiceNow will aid in More ❯

key member of our IT Service Desk team, you will be responsible for receiving, analyzing, and resolving a variety of technical incidents and service requests using a leading service management platform. This is an excellent opportunity to support a substantial user community and offers significant potential for professional growth. This position is full-time and requires on-site work … phone, web chat, email, and ticketing systems. Demonstrate excellent customer service and professional communication skills when interacting with users. Utilize strong written and verbal communication, attention to detail, and problem-solving abilities to deliver outstanding customer support. Analyze and resolve escalated service requests and incidents from junior-level analysts, leveraging your experience and technical expertise. Employ remote control tools … based on operational needs. Proven ability to perform in-depth troubleshooting on Windows Operating Systems (current versions), Microsoft Office products (including M365), and common web browsers. Experience with patch management software. Demonstrated experience in installing, upgrading, and removing software applications. Experience using a service management software (such as ServiceNow) to manage incidents and service requests through their lifecycle. More ❯

role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in IT Business Analysis, Service Reviews, Reporting, and … reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective … and consistency in ServiceNow reporting modules. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem More ❯

role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in Data Analysis, Service Reviews, Reporting, and Analytics … reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective … and consistency in ServiceNow reporting modules. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem More ❯

Exchange, and Intune platforms Contribute to proactive monitoring and automated remediation across infrastructure, systems, and networks Support service transition processes, ensuring documentation and knowledge transfers are complete Champion service management processes including Change, Major Incident, and Problem Management Participate in post-incident reviews and drive continual service improvements Be part of the weekend on-call rota (SaturdaySunday … and best practices Serve as a technical lead on internal and customer-facing projects Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange Moderate experience with Microsoft Intune Solid understanding of networking principles and troubleshooting Strong support experience with Windows 11 OS and server infrastructure … Desirable Technical Skills: PowerShell scripting Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) Understanding of ITIL practices Experience with Hyper-V and CoLo environments Professional Attributes: Experience in a 3rd line technical infrastructure support or project role Excellent problem-solving skills with a structured, analytical mindset High attention to detail and accuracy Passionate More ❯

Exchange, and Intune platforms Contribute to proactive monitoring and automated remediation across infrastructure, systems, and networks Support service transition processes, ensuring documentation and knowledge transfers are complete Champion service management processes including Change, Major Incident, and Problem Management Participate in post-incident reviews and drive continual service improvements Be part of the weekend on-call rota (Saturday … and best practices Serve as a technical lead on internal and customer-facing projects Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange Moderate experience with Microsoft Intune Solid understanding of networking principles and troubleshooting Strong support experience with Windows 11 OS and server infrastructure … Desirable Technical Skills: PowerShell scripting Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) Understanding of ITIL practices Experience with Hyper-V and CoLo environments Professional Attributes: Experience in a 3rd line technical infrastructure support or project role Excellent problem-solving skills with a structured, analytical mindset High attention to detail and accuracy Passionate More ❯

objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting … ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and … Board and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across triaging, ticket queues and general More ❯

product offering focused on CRM workflows, and we are seeking a skilled ServiceNow Developer to join our dynamic team. Job Summary: As a ServiceNow Developer specializing in Customer Service Management (CSM), you will be responsible for designing, developing, and implementing solutions that improve our CRM workflows. You will work closely with stakeholders to understand their requirements, translate them into … improvements and enhancements. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as a ServiceNow Developer, with a strong focus on Customer Service Management (CSM). - Proficiency in ServiceNow development tools, including Service Catalog, Incident Management, Problem Management, and Change Management. - Strong analytical and problem-solving skills, with the More ❯

their business brilliant. Job Description Purpose of the role The Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to maintain … complaint, Senior Service Analysts utilise their more Intricate knowledge and experience of products, service, and the function members to drive service improvements as well as taking on the effective management of more complex IT tickets. This role acts as a progression for those seeking more technical capabilities or opportunities to pursue a management career path As ambassadors of … Supporting the coordination and allocation of workload across the team, where possible applying knowledge and experience to align activity where skillsets are strongest in order to deliver successful Incident management and request fulfilment. Using enhancement technical skills and experience to manage more complex tickets and tasks, as well as considering ways to Impart knowledge and skills within training, mentoring More ❯

infrastructure. Your Role As an IT Pod Lead, the main purpose of your role is role is ultimately the provision of IT Support to TLT, this includes: Provide line management for a small number of Tech Experts to ensure that all IT related issues are dealt with efficiently and expediently. Act as mentor and coach, ensuring that the skill … available to take inbound and outbound phone calls from/to our employees and partners, clients and other external parties, meeting KPI targets and delivering excellent customer service. Incident Management - manage escalations from the team and log all incidents and service requests in the IT Service Management tool ensuring detail is captured and updated through the lifecycle. Investigate … guidance in relation to all TLT IT systems such as user permissions and account creations; configure and install hardware, including PC’s, Laptops, Thin Clients, Tablets and Mobile Phones Problem Management - escalating major incidents quickly and efficiently to the IT Technical Support Team Leader or to the third line support and manage communications between 1st and 2nd line More ❯

software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding … new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests and system configurations. What We're Looking For Essential Skills & Experience Strong knowledge of IT … support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support team members. Proficiency with hybrid IT environments. Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange. Understanding of networking fundamentals and general IT infrastructure. Excellent interpersonal and customer service skills. Clear and professional written and verbal communication in English. More ❯

and resolve performance bottlenecks. Conduct regular performance tuning activities. Backup and Recovery: Implement and manage database backup and recovery strategies. Ensure data integrity and availability through regular backups. Security Management: Implement and manage database security policies. Monitor and audit user access. Apply security patches and updates. High Availability and Disaster Recovery: Configure and maintain high availability solutions (e.g., clustering … T-SQL etc). Recent MS certifications. Data Lake technologies. The role requires: Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to customer issues. Worked in the insurance or financial services sector previously. Demonstrate a ‘Can … are subject to change control. Producing and updating documentation to improve the efficiency and effectiveness of systems. Conducting root cause analysis following unplanned disruptions to improve system availability. Conduct Problem Management of repeat incidents affecting business services. Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues. Strong analytical More ❯

design, implementation, testing, and troubleshooting for short-duration network improvement projects that require knowledge and skills using a mix of different vendor hardware, networking/security protocols, and software management configurations. The work will be done in a team environment. The Sponsor is looking for one part-time person for an initial estimated POP of 1 yr, but will … emerging technologies and best practices. The Contractor shall act as a technical consultant. The Contractor shall provide Tier 1, Tier 2, and Tier 3 level support for incident or problem management, in relation the Sponsor's specific mission system, as needed. The Contractor shall work with Tier 4 support, vendors, and other IT personnel for problem resolution. … requirements by participating in security audits or scans and remediation's. The Contractor shall participate in new user requirements service requests process such as technical exchange meetings, design reviews, management briefings. The Contractor shall assist with VMWare and occasionally with various other client-based applications in a Windows or Linux environment. The Contractor shall travel periodically to perform duties. More ❯

service delivery and contribute to modernizing our technology stack. Key Responsibilities Own Application Support Lifecycle: Manage end-to-end support for critical applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all retail application incidents, including major issues. Escalation & Crisis Leadership: Act as the escalation point during major incidents and provide … to evaluate support quality and team performance. Proactive Monitoring: Implement proactive detection and prevention strategies for incidents. Continuous Improvement: Lead ongoing enhancements in support processes, tools, and technologies. Documentation Management: Ensure documentation for retail applications is complete and up-to-date. Bug Fixes & Security: Oversee bug resolution and security improvements. Reporting: Provide regular performance and service reports to the … analysis, root cause investigations, and change coordination. ITIL v4 certification or similar is preferred. Hands-on experience with monitoring tools like Dynatrace or Azure Application Insights. Proficiency with service management platforms: ServiceNow, JIRA, Azure DevOps. Strong leadership and collaboration skills, with experience managing cross-functional teams. Excellent problem-solving and communication skills, capable of translating technical info for More ❯

metrics around operational support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently assisting in … PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support for Infrastructure services as needed - Assist colleagues in problem management activities as … maintain services (i.e., patching, configuration changes etc.) - Liaise with internal and external service providers, users and customers when required - Adhere to company and departmental processes and policies for the management of IT services - Provide situation appropriate leadership in all internal and external engagements Essential Experience - Minimum of five years working in an Infrastructure Services role, preferably in structured, managed More ❯

and experience include: Knowledge of the standard IT governance processes such as data governance (DPIA’s), integrations board, design review and change advisory boards. Experience of service design, service management and release processes. Project management experience. Main Duties Service Level Management: Work towards the existing SLA’s whilst looking at ways to improve service levels to the … and will contribute to changes in departmental policy. Application Support: Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Incident Management: Prioritises and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents … gives technical briefings to staff members. Testing: Designs and executes test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Change Management: Assesses, analyses, develops, documents and implements changes and enhancements based on approved requests for change. Release and Deployment: Assesses and analyses release components. Provides input to scheduling. Carries out More ❯

resolved within SLA - (10%) Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%) Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%) Recommend service and product improvements to transform … qualification by experience accepted) • Minimum of 2 Years in Customer Service Application Support • Proven track record in providing high-quality support for customer-facing applications. • Proficiency in IT Service Management (ITIL) Demonstrated experience with ITIL best practices and frameworks for efficient service management. Proven ability to manage and implement change within an organization effectively. Experience in Change Management. • Expertise … opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package. Job Segment: Technical Support, System Administrator, Change Management, Information Systems, Technology, Management, Customer Service #J-18808-Ljbffr More ❯

software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding … new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests and system configurations. What We're Looking For Essential Skills & Experience Strong knowledge of IT … support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support team members. Proficiency with hybrid IT environments. Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange. Understanding of networking fundamentals and general IT infrastructure. Excellent interpersonal and customer service skills. Clear and professional written and verbal communication in English. More ❯

staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new … team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. … trust and open communication. Excellence: enabling our people to realise their full potential as team members, industry experts, leaders, and managers. Collaborative: embracing flexibility, diversity, and inclusivity. Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for More ❯