76 to 100 of 102 Problem Management Jobs

ambitions, and backgrounds. The Role Our client is a large multinational firm that provides a range of financial services, including advisory, investment, and asset management solutions. It serves a diverse set of clients worldwide, focusing on strategic planning, market operations, and long-term financial growth. What … solutions, working with third-party vendors and internal technology teams. Develop in-house applications and automation tools using Python and/or Perl. Support problem management and preventive maintenance, including alerting and capacity management. Work with storage virtualisation, distributed and scale-out file systems, software-defined storage ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments. Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces. Lead technical investigations during major incidents and act as an escalation point for operational issues. Analyse application … messaging and third-party systems. Work directly with customers during incidents, service reviews and technical workshops. Perform root cause analysis (RCA) and contribute to problem management activities. Develop and implement changes while ensuring technical governance and service continuity. Provide technical leadership and recommendations during service-impacting incidents ...

Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments. Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces. Lead technical investigations during major incidents and act as an escalation point for operational issues. Analyse application … messaging and third-party systems. Work directly with customers during incidents, service reviews and technical workshops. Perform root cause analysis (RCA) and contribute to problem management activities. Develop and implement changes while ensuring technical governance and service continuity. Provide technical leadership and recommendations during service-impacting incidents ...

control, and meets SLAs. Lead and support the team, helping them grow, perform well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything … communicator, able to explain technical issues clearly to both technical and non-technical audiences. Customer-focused, with a drive to deliver outstanding support. Strong problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional written and verbal communication to keep both the team ...

suppliers, contracts and licences Managing and developing an IT ServiceDesk team of two Owning day-to-day IT operations: incidents, service requests, changes and problem management Staying hands-on across Microsoft Azure, Microsoft 365, Windows Server and networking Overseeing identity and endpoint tools including Entra ID, Intune ...

currently recruiting for an Engineer, NextGen IAM to join a large enterprise technology environment, working on modern, cloud-native Identity and Access Management solutions. Key Responsibilities Develop and maintain cloud-native identity services and platform components. Build APIs, microservices and event-driven integrations. Develop secure integrations with enterprise identity … runbooks. Ensure solutions meet security, performance, scalability and resilience requirements. Collaborate with Platform Engineers, Security Engineers, Architects and Product Owners. Support production incidents and problem management activities. Identify automation and continuous improvement opportunities. Participate in Agile delivery ceremonies and team activities. Maintain awareness of emerging technologies and engineering ...

providers or an IT outsourced MSP Experience holding vendors to SLAs/KPIs/policies and running formal service reviews Experience owning incident and problem management for outsourced or vendor-delivered services, including root-cause analysis Experience tracking costs/budgets and reporting to a Group Technology & Product … Experience reporting vendor performance and risk to senior/C-level stakeholders Several years (e.g. 5+) in IT service delivery or vendor/service management roles ‘Apply now’ to be considered or send a copy of your CV to Kim to set up a confidential chat (url removed ...

weekend activities where required) * Track test progress, capture outcomes, and ensure actions are documented * Collect and organise validation evidence following tests 2. Documentation & Runbook Management * Maintain and update IT recovery plans, procedures, and runbooks * Support consolidation of fragmented documentation into standardised formats * Ensure documents are version-controlled and accessible … Assist in maintaining IT resilience controls and evidencing compliance activities * Support periodic review of TRR-owned controls (e.g. ITSC controls) * Track remediation actions through Problem Management or risk systems * Provide support for audit and regulatory requests 5. Scenario & Methodology Development * Support development of IT recovery test scenarios ...

Intune and Microsoft 365. Support Cyber Essentials and Cyber Essentials Plus activities. Carry out maintenance, patching and monitoring. Resolve complex incidents and support problem management. Maintain documentation, asset records and security standards. About You You will have strong experience in 2nd line IT support, excellent troubleshooting skills, and good ...

Recovery test Skills & Attributes: Knowledge of relational database design fundamentals Knowledge of database components and capabilities Understanding of Continuity Mgmt including backups, Incident Mgmt, Problem Mgmt, Change Mgmt and Capacity Mgmt Knowledge of HA and DR Knowledge of database best practices A breadth of experience in Production database installation ...

infrastructure remain controlled, auditable, and reliable. 2. Influence Change and Reduce Operational Risk: You'll play a key role in supporting Change, Incident, and Problem Management by ensuring configuration information is accurate and trusted. This enables safer changes, faster troubleshooting, and improved service resilience across customer environments. 3. … Description: As Configuration Manager you would be responsible for maintaining the consistency and integrity system performance, physical, and functional attributes. You will oversee configuration management databases, manage hardware and software baselines, and coordinate change controls to prevent disruptions, ensure compliance, and support seamless deployments. Core Responsibilities: Identification: Categorize, track ...

security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply … cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform ...

infrastructure issues. Follow established engineering standards, designs and operational processes. Work alongside senior automation engineers on defined development tasks and enhancements. Support incident and problem management activities. Contribute to automation initiatives involving CI/CD and Infrastructure as Code . Maintain code and documentation using version control tools ...

production that minimize Application failures after release. Adding consideration of performance, scalability and security matters across design and implementation phases. Follow established incident and problem management processes, ensuring accurate ticket updates and clear communication with stakeholders and with any relevant people. Participating in definitions and configuration of Application ...

networking. Exposure to automation or Scripting used in operational environments. Familiarity with version control systems (eg, Git). Basic understanding of incident and problem management processes. Awareness of observability concepts such as metrics, logs, and events. Interest in Infrastructure as Code and CI/CD practices. Contract Role … client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary ...

user support and basic customer training where required. Maintain accurate technical documentation, case notes, and knowledge base articles. Identify recurring issues and contribute to problem management and continuous improvement initiatives. Experience Required : Troubleshooting UC and telecoms platforms. Familiarity with diagnostic tools such as Wireshark and network monitoring utilities. ...

responsibilities: Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service. Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes. Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels. Identifying recurring issues … driving improvements through effective problem management. Supporting the successful transition of system changes, upgrades and enhancements into business-as-usual support. Overseeing Starter, Mover and Leaver activities to ensure colleagues have the right access, equipment and support from day one. Managing the full lifecycle of IT assets, including inventory ...

incidents and deliver projects. Maintain documentation including network diagrams and configurations. Ensure infrastructure aligns with security standards and best practices. Support major incident and problem management processes. Infrastructure Network Engineer: Experience Strong experience with Fortinet firewalls. Experience with switch configuration across multiple vendors, both cloud-controlled ...

delivery, quality and continuous improvement of a proactive managed IT support service. Youll lead first and second-line support, oversee Microsoft 365 endpoint management, build automation and runbooks, improve service reporting, and help scale the service from pilot to General Availability. Youll need strong hands-on experience with Microsoft … Intune, Entra ID, Defender for Business, Windows 11 and macOS device management, ITSM/ticketing operations, SLA-driven support and people leadership. This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused and comfortable leading a support function in a growing MSP environment. What ...

Extensive experience in Windows Operating Systems and familiarity with Linux. Experience with complex application architecture across multiple technology components. Experience in application deployment technologies. Management of an integration catalogue and strong knowledge of application protocols. Strong experience of Azure Public Cloud in terms of core landing zone, compute, storage … database technologies. Deep knowledge of security principles and technologies such as Entra Id, SCIM, SSO, certificates and RBAC Models. Strong experience in service management and ITIL. Strong experience in application troubleshooting and problem management. Excellent Stakeholder Management experience across both business users and fellow technology specialists. ...

during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services … effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank ...

delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability to deliver results. … Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects, and global ...

Analysts and Senior Service Desk Analysts, the post holder provides day-to-day operational and developmental leadership to the team, including queue and rota management, workload planning, performance review, and mentorship. They are also the primary escalation point for any technical or service issues arising within the Service Desk. … Whilst this post is based in Chelmsford, regular travel to Norwich and other sites will be required. Main duties of the job Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents ...

critical national infrastructure and customer services. You'll oversee the entire lifecycle-from design and build to commissioning and live operations-of advanced Building Management Systems (BMS), Central Monitoring platforms (CMS), and CCTV systems. Your Key Responsibilities: Architect and deliver next-generation BMS, CMS, and CCTV systems. Drive automation … operations teams to provide seamless end-to-end services. Enhance platform security, resilience, and performance at scale. Champion best practises in incident, change, and problem management. Create clear and reusable runbooks and engineering standards. Continuously improve infrastructure building and operations by introducing new ideas and technologies. What ...