76 to 100 of 190 Problem Management Jobs

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

with commercial strategy, driving contractor performance and procurement delivery. What you'll be doing Leadership of a specific spend category team, comprising a market management, sourcing delivery, and supplier collaboration capability. Responsible for building influential relationships with relevant business stakeholders through the implementation of the full business partnering model. … external market benchmark assessments, reflected in the integrated market strategies, to include competitor market watch assessments, market trend analysis, market dynamics and innovation. Active management of business compliance to the Procurement Policy specific to spend category, whilst ensuring workload management & prioritisation and agile working methodologies are adopted ...

Incident & Problem Manager (Contract) Day rate: £400–£475 per day (Inside IR35) Location: Hybrid – London Duration: Initial 3-month contract (extension likely) Overview Seeking an experienced Incident & Problem Manager to lead end-to-end incident management and drive problem resolution within a complex, multi-party environment … resolution targets and breach prevention. Maintain high-quality incident records with full timelines, decision logs, and audit trail. Identify recurring issues, raise and manage Problem records, and support root-cause analysis. Drive long-term fixes, workarounds, and knowledge capture to reduce repeat incidents. Provide operational oversight to protect service ...

Incident & Problem Manager (Contract) Day rate: £400–£475 per day (Inside IR35) Location: Hybrid – London Duration: Initial 3-month contract (extension likely) Overview Seeking an experienced Incident & Problem Manager to lead end-to-end incident management and drive problem resolution within a complex, multi-party environment … resolution targets and breach prevention. Maintain high-quality incident records with full timelines, decision logs, and audit trail. Identify recurring issues, raise and manage Problem records, and support root-cause analysis. Drive long-term fixes, workarounds, and knowledge capture to reduce repeat incidents. Provide operational oversight to protect service ...

Microsoft 365 Administration - Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring … Operations (Azure) - Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation. Familiarity with Azure Monitor, cost management, backup solutions, disaster recovery configurations, and implementing infrastructure changes following change management procedures. Client-Facing Communication Skills - Exceptional interpersonal and communication abilities with ...

configure monitoring tools (eg, Dynatrace, AppDynamics, Splunk, Prometheus, Grafana, Datadog). - Establish KPIs, dashboards, and alerting mechanisms for proactive issue detection. - Application Performance Management - Analyze application performance, identify bottlenecks, and recommend optimization strategies. - Collaborate with development and operations teams to ensure monitoring is integrated into CI/CD pipelines. … Conduct root cause analysis for recurring incidents and propose long-term solutions. - Incident & Problem Management - Act as SME during major incidents, providing technical expertise and rapid resolution guidance. - Develop automated monitoring scripts and self-healing mechanisms to reduce downtime. - Document monitoring processes, playbooks, and best practices. - Stakeholder Collaboration ...

associated technology stack across all development, testing and business critical production environments, including on call. Develop, maintain and provide IT capacity and performance management services across the associated technology stack. Installation, administration and support of all relevant systems. Provide appropriate consultancy services to other business users. … systems can be recovered as required. Plan and support the processing of all batch processing, data imports and exports. Provide effective incident and problem diagnosis and resolution utilising other internal and external support teams when required. Assist with regular capacity planning, performance measurement and tuning tasks liaising with other ...

stack and take ownership of second and third line application support across: Azure App Services, Azure Functions, Azure SQL, Azure Storage, Event Grid, API Management .NET/C# microservices, APIs and integration layers CI/CD pipelines (Azure DevOps) and deployment troubleshooting Application monitoring and observability using tools such … Application Operations or Production Support within a cloud environment Hands-on understanding of Azure cloud services, ideally including App Services, Functions, SQL Database, API Management or similar Ability to read and interpret C#/.NET code, understand engineering patterns and identify root causes Skilled in troubleshooting APIs, microservices ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

HRSD will significantly limit effectiveness Lack of ITSM, integrations, or UI capability will prevent you from meeting delivery expectations Essential ServiceNow modules IT Service Management (ITSM) This is the technical backbone of the role. You must be confident in configuring and extending: Incident, Request, Change, and Problem Management CMDB alignment and service mapping dependencies SLAs, approvals, notifications, and service catalogue items Most Technology Experience delivery will anchor here. Customer Service Management (CSM) Absolutely essential. You will be building customer-facing workflows and experiences, including: Customer portals Case management Omnichannel configurations End-to-end customer journey ...

resolver groups and Service Desk to maintain high service standards and timely resolutions. • Detect, diagnose, and resolve service and infrastructure issues, ensuring incident and problem management is handled to the highest standards. • Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside … operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems • Support the senior team members in the management, reporting, and coordination of day-day tasks during absence of the Technology Lead. • Use the appropriate tools and equipment to perform the installation, intervention ...

resolver groups and Service Desk to maintain high service standards and timely resolutions. • Detect, diagnose, and resolve service and infrastructure issues, ensuring incident and problem management is handled to the highest standards. • Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside … operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems • Support the senior team members in the management, reporting, and coordination of day-day tasks during absence of the Technology Lead. • Use the appropriate tools and equipment to perform the installation, intervention ...

phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests … Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached ...

phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests … Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached ...

/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities Advanced Support & Problem Management (Tier 2/3) Own and resolve complex, high-impact, and escalated support issues … Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools. Endpoint & Systems Management Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment ...

/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities Advanced Support & Problem Management (Tier 2/3) Own and resolve complex, high-impact, and escalated support issues … Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools. Endpoint & Systems Management Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment ...

incident recovery for data services and turn lessons into robust runbooks, knowledge articles, and platform improvements, working closely with Engineering, Integration, BI, IT Service Management, and key suppliers. Youll oversee reliability and support for a modern stack that includes Power BI, Databricks, Azure Service Bus, SnapLogic, Gravitee, and observability … where possible. What youll do - Lead the L1/L2 Data Service Desk to meet or exceed agreed SLAs, ensuring disciplined incident, request, and problem management - Own and improve monitoring, alerting, and recovery procedures for Databricks jobs, Azure Service Bus queues/topics, SnapLogic pipelines, Gravitee gateways ...

maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction with third-party suppliers to address application-related issues. Problem management The role involves troubleshooting and problem resolution ...