Lead Government Support Analyst
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
governance across multiple systems. This role serves as the operational backbone of the Public Sector Support organization, owning data quality, reporting, and accountability across SAP support solutions, Icertis Public Sector ServiceNow, and Icertis Core ServiceNow. You’ll play a key role in ensuring timely ticket acknowledgment, tracking delinquent cases … validate, route, assign ownership) Participate in on-call rotation to ensure timely acknowledgment and operational continuity Perform “swivel-chair” case intake and updates across SAP support systems and ServiceNow environments Ensure proper redaction and handling of sensitive/controlled data (CUI) in all systems Maintain strict adherence to data ...