Associate Customer Advocate
- Hiring Organisation
- Aptean
- Location
- Sheffield, England, United Kingdom
open accounts. Manage asset accuracy, billing corrections, and record-keeping for renewal and payment history. Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion. Consult Salesforce, support case history, payment history, and customer temperament before initiating any renewal. Use AI assistants … insights to improve process ease and quality. About you Requirements: 1+ years of experience in customer success, renewals, or finance operations, preferably within a SaaS or software company. Strong communication and negotiation skills; ability to manage business and finance-level conversations. Interest in working alongside AI and automation to drive ...