51 to 59 of 59 Salesforce Service Cloud Jobs

level, making substantial contributions to the evolution of scientific knowledge. We dedicate ourselves to broadening the realms of human potential, and we are actively seeking an enthusiastic and devoted Service Operations Analyst to join our pioneering team. We believe in the power of relentless curiosity and the pursuit of excellence, and we invite you to join us in shaping … the future of scientific exploration and healthcare breakthroughs. This role is responsible for driving customer satisfaction and service contract retention by combining data-driven insights with operational execution. A core part of this role is ownership of the customer ticketing system, ensuring timely resolution and accurate metadata logging for actionable insights for product and quality teams. The role also … ONI: Gather and report customer feedback to Senior Manager, Operations relating to experience, new feature requests, and general product/instrument improvements. Analyze fleet data to identify patterns in service contract churn, customer behavior, and system usage. Develop strategies to recover expiring or declined service contracts in collaboration with the commercial team. Make data-driven recommendations on initiatives More ❯

UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, youll manage one of our largest departments, ensuring we consistently meet SLA targets … support team of 50+ highly skilled consultants across multiple products. Build a positive team culture where learning, development, accountability and customer focus thrive, coming together to deliver an extraordinary service to customers and a world class eNPS outcome. Establish clear goals and performance expectations/objectives which deliver against and exceed customer requirements supporting all colleagues in achieving productivity … the customer journey, identifying pain points and WOW moments as the voice of the customer internally, feeding insights into product, operations, and leadership teams. Youll maintain and improve key service metrics such as CSAT, tNPS, time to resolution, Customer Effort (CES) and externally facing SLA adherence. You will understand the key drivers of customer attrition, ensuring that customer retention More ❯

UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments, ensuring we consistently meet SLA … support team of 50+ highly skilled consultants across multiple products. Build a positive team culture where learning, development, accountability and customer focus thrive, coming together to deliver an extraordinary service to customers and a world class eNPS outcome. Establish clear goals and performance expectations/objectives which deliver against and exceed customer requirements – supporting all colleagues in achieving productivity … customer journey, identifying pain points and WOW moments as the voice of the customer internally, feeding insights into product, operations, and leadership teams. You’ll maintain and improve key service metrics such as CSAT, tNPS, time to resolution, Customer Effort (CES) and externally facing SLA adherence. You will understand the key drivers of customer attrition, ensuring that customer retention More ❯

technical professionals to deliver innovative solutions for a variety of stakeholders. This role is primarily focused on supporting and developing a headless e-commerce storefront built with React and Salesforce PWAKit. You’ll help shape customer-facing features, develop tools and components, and contribute to the ongoing evolution of a modern online experience. This is a varied position offering … opportunities to work across web platforms, mobile app enhancements, A/B testing initiatives, and internal tooling. You’ll also gain exposure to wider technologies such as Salesforce Force. com, Service Cloud, and Cloud Operations platforms. Key Responsibilities Work collaboratively in a cross-functional team to deliver new features and enhancements Drive improvements that support day … outcomes into the codebase Build microservices and campaign support toolkits Contribute to the development of non-transactional marketing or content sites Deliver bug fixes and new functionality across Commerce Cloud sites and mobile apps Participate in sprint planning, technical design sessions, retrospectives, and code reviews What We’re Looking For Attitude Positive, intuitive, and proactive mindset Team-oriented, with More ❯

technical professionals to deliver innovative solutions for a variety of stakeholders. This role is primarily focused on supporting and developing a headless e-commerce storefront built with React and Salesforce PWAKit. You ll help shape customer-facing features, develop tools and components, and contribute to the ongoing evolution of a modern online experience. This is a varied position offering … opportunities to work across web platforms, mobile app enhancements, A/B testing initiatives, and internal tooling. You ll also gain exposure to wider technologies such as Salesforce Force. com, Service Cloud, and Cloud Operations platforms. Key Responsibilities Work collaboratively in a cross-functional team to deliver new features and enhancements Drive improvements that support day … outcomes into the codebase Build microservices and campaign support toolkits Contribute to the development of non-transactional marketing or content sites Deliver bug fixes and new functionality across Commerce Cloud sites and mobile apps Participate in sprint planning, technical design sessions, retrospectives, and code reviews What We re Looking For Attitude Positive, intuitive, and proactive mindset Team-oriented, with More ❯

technical professionals to deliver innovative solutions for a variety of stakeholders. This role is primarily focused on supporting and developing a headless e-commerce storefront built with React and Salesforce PWAKit. You’ll help shape customer-facing features, develop tools and components, and contribute to the ongoing evolution of a modern online experience. This is a varied position offering … opportunities to work across web platforms, mobile app enhancements, A/B testing initiatives, and internal tooling. You’ll also gain exposure to wider technologies such as Salesforce Force. com, Service Cloud, and Cloud Operations platforms. Key Responsibilities Work collaboratively in a cross-functional team to deliver new features and enhancements Drive improvements that support day … outcomes into the codebase Build microservices and campaign support toolkits Contribute to the development of non-transactional marketing or content sites Deliver bug fixes and new functionality across Commerce Cloud sites and mobile apps Participate in sprint planning, technical design sessions, retrospectives, and code reviews What We’re Looking For Attitude Positive, intuitive, and proactive mindset Team-oriented, with More ❯

Salesforce Technical Consultant/£45,000-55,000 per annum/Nottingham (hybrid) Our client has a requirement for a detail oriented Salesforce Technical Consultant to come on board asap. This person should possess strong business facing skills as well as advanced hands-on capability with Salesforce and possess a strong focus for delivering high quality solutions. … Knowledge of core Salesforce systems such as Sales and Service Cloud is essential and any other niche specialisms could be beneficial as well. This role requires a minimum on site presence of at least two days per week in Nottingham. Responsibilities include: Work with stakeholders to gather requirements Lead on client workshops and run discovery sessions Hands … on configuration, testing, deployment Ideally you will have: 3+ years Salesforce experience Excellent communication skills (both written and verbal) Salesforce certifications are a bonus Interviews are ongoing so please apply now to avoid missing out More ❯

stakeholders. You will be predominantly focussed on supporting aspects of the online business across Icelands portfolio of websites, particularly on the recently launched headless storefront centred around React and Salesforce PWAKit. It is a varied job that covers creating new features, building components our customers can interact with, A/B tests, campaign support, platform developments for the Iceland.co.uk … some developments to complement our mobile apps. While largely focused around supporting our Ecommerce site, there are opportunities to work with other projects and technologies, including exposure to the SalesForce Force.com and Service Cloud platform, and our Cloud Operations function. In this role you will: Work within a multi-disciplined team to deliver new enhancements and … and implement successful changes in core code base Develop of microservices/campaign toolkits Develop of our portfolio of non-transactional sites Features/bug fixes for our Commerce Cloud sites and apps Contribute to planning, solution design, retrospectives and reviews Attitude Positive and intuitive Supports teamwork and collaboration Initiates and grows ideas within the team Good communication and More ❯

who enjoys solving problems, working with others, and building strong, scalable software that makes a real impact. You'll work closely with technical teams to design, build, and support Salesforce and ServiceMax solutions that help improve how the company operates and serves its customers. What you'll do Design and build scalable Salesforce and ServiceMax solutions that meet … integrations. Configure and enhance ServiceMax modules and workflows. Test new features, support users, and resolve technical issues. Keep documentation and technical specifications up to date. Stay informed on new Salesforce/ServiceMax tools and suggest improvements. What you'll bring Around 5+ years of ServiceMax experience, including implementation. Strong technical knowledge across Apex, LWC, SOQL, Flows, and Service Cloud. Good understanding of ServiceMax and Salesforce data models. Experience working in Agile/Scrum teams using tools like Jira and Confluence. Nice to have: Salesforce Developer II or Architect certifications. Experience with middleware tools such as MuleSoft or Dell Boomi. Knowledge of integrating Salesforce with ERP systems. More ❯