1 to 25 of 103 Service Delivery Manager Jobs

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI s, Manager My client is a highly regarded IT Support … company based in Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager More Info: This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering More ❯

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager My client is a highly regarded IT Support … company based in Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager – More Info: This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering More ❯

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers … advanced camera and telematics integrations, empowering businesses with real-time visibility, insights, and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of … the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a Service Delivery Manager, you will need to have/be: 3 years' experience in service delivery, project management, or technical programme coordination, ideally in a More ❯

Service Delivery Manager - London £350-£400 per day - Inside IR35 Initially 6 months We are looking for an experienced Service Delivery Manager to join our team and take a key role in leading the delivery of our technical services across global regions, including … oversee the activities of our development teams to ensure that our services are delivered reliably, efficiently, and to the highest standards of quality. The Service Delivery Manager will be responsible for ensuring our technical teams meet their service level objectives, driving operational excellence, and maintaining strong … relationships with internal and external stakeholders. You will play a vital part in coordinating service delivery, managing incidents and problems, and ensuring that development activities align with our customer commitments. Key Responsibilities - Oversee and coordinate the work of development teams to ensure service stability, performance, and improvement More ❯

Service Delivery Manager - London £350-£400 per day - Inside IR35 Initially 6 months We are looking for an experienced Service Delivery Manager to join our team and take a key role in leading the delivery of our technical services across global regions, including … oversee the activities of our development teams to ensure that our services are delivered reliably, efficiently, and to the highest standards of quality. The Service Delivery Manager will be responsible for ensuring our technical teams meet their service level objectives, driving operational excellence, and maintaining strong … relationships with internal and external stakeholders. You will play a vital part in coordinating service delivery, managing incidents and problems, and ensuring that development activities align with our customer commitments. Key Responsibilities - Oversee and coordinate the work of development teams to ensure service stability, performance, and improvement More ❯

Help Desk & Service Delivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic … and committed to excellence. We are looking for a Help Desk & Service Delivery Manager, based in Taunton, Somerset - Hybrid - Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & Service Delivery Manager to oversee the performance of … their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. More ❯

Service Delivery Manager/Agile/SLA/KPI/Ecommerce Title: IT Service Delivery Manager Location: UK, remote Industry: Start-up, ecommerce, consultancy Salary: £50k I'm currently recruiting on behalf of one of my clients who are a thriving start-up in … the ecommerce space with plenty of clients already under their wing. They're hiring for an IT Service Delivery Manager on a permanent basis to join and grow a small team. The role: Ensure the successful delivery of services in accordance with service level agreements … SLAs), client requirements, and expectations. Build and maintain strong relationships with clients. Monitor and report on key service delivery metrics, including SLA compliance, quality, and customer satisfaction. Oversee the resolution of incidents and problems. Lead, coach, and mentor a team of service professionals. Implement best practices and More ❯

Service Operations Manager/Head of Service Delivery – Central London – ITIL, Service Management, People Management, SLAs - £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/Head of Service Delivery to join their established team in London. In this role the successful candidate will be responsible for ensuring that the service delivery team achieves and delivers all performance metrics and adheres to SLAs. Daily responsibilities of the Service Operations Manager/Head of Service Delivery will include: maintaining daily, weekly and monthly work plans and ensuring that goals are achieved and improvements made, people management and conducting appraisals and dealing with inbound client support calls and high profile clients. To be considered for the Service Operations Manager/Head of More ❯

Service Operations Manager/Head of Service Delivery – Central London – ITIL, Service Management, People Management, SLAs - £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/Head of Service Delivery to join their established team in London. In this role the successful candidate will be responsible for ensuring that the service delivery team achieves and delivers all performance metrics and adheres to SLAs. Daily responsibilities of the Service Operations Manager/Head of Service Delivery will include: maintaining daily, weekly and monthly work plans and ensuring that goals are achieved and improvements made, people management and conducting appraisals and dealing with inbound client support calls and high profile clients. To be considered for the Service Operations Manager/Head of More ❯

Service Delivery Manager - User Experience & Improvement (FTC) - Hybrid Job Title : Service Delivery Manager - User Experience & Improvement (Fixed Term Contract) Location : Peterborough (Hybrid) Contract: F ixed term contract until the end of September, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and insight? Do you thrive on using data to enhance user satisfaction and streamline service performance? We’re looking for a proactive and people-focused Service Delivery Manager – User Experience & Improvement to join our team on a … month fixed-term contract. You’ll work across teams to identify service pain points, manage escalations, and champion continuous improvement—ensuring our IT services align with user needs and deliver real value to the business. What you\\\'ll be doing: Act as a key point of contact for IT More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA 55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting … as a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA £55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting … as a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake More ❯

Technical Service Delivery Manager – Central London – Project Delivery, End User Computing, Citrix, Cloud technology - £125,000 - £150,000 A leading financial trading firm based in Central London is looking to hire a talented and experienced Technical Service Delivery Manager to manage an existing … team of SMEs, recognising opportunities for improvements and driving innovation and keeping up to date on industry developments. To be considered for the Technical Service Delivery Manager role you will require the following skill-set: Strong understanding of infrastructure technologies Proven track record in project delivery … for a globally recognised firm who are at the forefront of technology. If you have a technical background and are currently working as a Service Delivery Manager then this might be the perfect opportunity for you. For immediate inquiries please contact Harriet Lamplugh de Smith at Harrington More ❯

Technical Service Delivery Manager – Central London – Project Delivery, End User Computing, Citrix, Cloud technology - £125,000 - £150,000 A leading financial trading firm based in Central London is looking to hire a talented and experienced Technical Service Delivery Manager to manage an existing … team of SMEs, recognising opportunities for improvements and driving innovation and keeping up to date on industry developments. To be considered for the Technical Service Delivery Manager role you will require the following skill-set: Strong understanding of infrastructure technologies Proven track record in project delivery … for a globally recognised firm who are at the forefront of technology. If you have a technical background and are currently working as a Service Delivery Manager then this might be the perfect opportunity for you. For immediate inquiries please contact Harriet Lamplugh de Smith at Harrington More ❯

Manage service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service whilst developing lasting customer relationships. The Service Delivery Manager is responsible for managing the IT Service Desk team which provides front line Incident and … Request Management across all IT services. They are responsible for ensuring that all incidents and service requests are handled effectively across all channels within agreed Service Levels to deliver customer satisfaction. The Service Delivery Manager is responsible for developing and implementing the strategy, standards, and … procedures within the Service Desk. The post holder is responsible for the Service Desk tool and Knowledge Base. They are responsible for analysing usage of applications, incidents, and requests to identify problems and proactively reduce call volumes. Is expected to work effectively within a team, working most closely More ❯

Manage service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service whilst developing lasting customer relationships. The Service Delivery Manager is responsible for managing the IT Service Desk team which provides front line Incident and … Request Management across all IT services. They are responsible for ensuring that all incidents and service requests are handled effectively across all channels within agreed Service Levels to deliver customer satisfaction. The Service Delivery Manager is responsible for developing and implementing the strategy, standards, and … procedures within the Service Desk. The post holder is responsible for the Service Desk tool and Knowledge Base. They are responsible for analysing usage of applications, incidents, and requests to identify problems and proactively reduce call volumes. Is expected to work effectively within a team, working most closely More ❯

Multiple Roles in Service Management (NATO - NCI Agency Locations) ! SECURITY CLEARANCE IS REQUIRED ! I currently have several exciting openings within the field of IT Service Management across NATO environments. These roles are ideal for professionals with strong ITIL backgrounds, experience in service delivery, KPI & SLA management … and a passion for continuous improvement. C004039 - Service Level Manager Location: Braine L'Alleud, Belgium Key Focus: SLA negotiations, KPI monitoring, CSI initiatives, service continuity, and contract management. Requirements: Bachelor's + 3 years of experience (or 10 years without a degree) Strong ITIL background, SLA/… OLA expertise, and BI reporting skills C004155 - Service Level Manager (Dashboards) Location: Northwood, United Kingdom Key Focus: Cybersecurity KPIs, KQIs, dashboard design and automation, stakeholder coordination Requirements: BSc or 10+ years of relevant experience Proven experience with Cyber Security dashboards and KPI frameworks ITIL, UX design, and BI More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management … customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management … customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to More ❯

IT Service Delivery Manager (hands-on technical) Are you an IT Service Desk Manager or Team Lead looking for an opportunity to progress your career moving into an IT Service Delivery Manager role? Or maybe you have experience leading an IT service delivery function but want to stay hands-on technical. This small but impressive Vauxhall-based company is looking for the right person who is equally comfortable with discussing cyber security with the CEO, working with the Head of IT to develop, maintain and deliver IT service strategy … offices in Vauxhall and 1 day/week at home. Current technical support skills and experience Substantial experience delivering services through Office 365 IT Service Delivery leadership Implementing IT service management processes and tools (ITIL) Managing IT suppliers, ideally across multiple countries or regions Working in fast More ❯

Overview GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position. Responsibilities The CSDM role's responsibilities include but are not limited to: Work with … the NS program manager to plan, develop, and engage in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement Work with the Section Managers and the customer liaisons to address customer concerns … raised from customer interactions and update the planned architecture initiatives, analysis, and roadmaps. Proactively manage operational delivery assurance using CONNECT to monitor SLAs and KPIs. Maintain high performance levels for service-related processes and recommending improvement activities wherever necessary Oversee a team of customer liaisons who will assist More ❯

The Role & Key Responsibilities Job Title Service Delivery Manager - User Experience & Improvement (Fixed Term Contract) Location Peterborough (Hybrid) Contract Fixed term contract until the end of September, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration … and insight? Do you thrive on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across … teams to identify service pain points, manage escalations, and champion continuous improvement-ensuring our IT services align with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are More ❯

The Role & Key Responsibilities Job Title: Service Delivery Manager - User Experience & Improvement (6 Month FTC) Location: Peterborough (Hybrid) Contract: Six month fixed term contract, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and insight? Do … you thrive on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across teams to identify … service pain points, manage escalations, and champion continuous improvement-ensuring our IT services align with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are understood and addressed More ❯

Senior IT Service Delivery Manager Permanent Leeds/Hybrid Working The Senior IT Service Delivery Manager is responsible for overseeing the delivery of IT services to the wider organisation. The primary role involves managing the day-to-day operations of IT service delivery - both in house delivery and services provided by third-party suppliers - ensuring that services are delivered efficiently, effectively, and according to agreed-upon service levels or key performance indicators (KPIs). This role is critical to ensuring the seamless operation, continuous improvement, and strategic alignment … of IT services with business objectives Service Delivery/Leadership Negotiating and defining SLAs and KPIs with clients or internal stakeholders, and ensuring that these are met or exceeded Overseeing and assurance of the operation of the Infrastructure & Operations team - which involves handling incident management, request fulfilment, change More ❯

Salesforce Service Delivery Manager London Bridge Up to 88,000 Hyde is looking to recruit a Salesforce Service Delivery Manager. As a Salesforce Service Delivery Manager, you will lead cross-functional and diverse teams of technical resources, managing both in-house teams … and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on … community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. Duties of a Salesforce Service Delivery Manager: Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers. Oversee people management, including engagement, coaching, and performance management. More ❯