IT and cybersecurity service delivery in design, transition, deployment, and operational support. The ideal candidate brings strong leadership, interpersonal, and management skills, along with a solid understanding of cybersecurity services, enterprise operations, and mission-critical IT environments. Key Responsibilities: • Service Level Management: Oversee end-to-end delivery of cybersecurity service quality. Monitor, manage, enhance, and report on IT service … Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases). • Change and Release Management: Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption. • Continuous Improvement: Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness. • Reporting and Communication … Provide regular reports on service performance to senior management and business stakeholders. • Vendor Management: Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations. • Budget Management: Contribute to development and management of the service delivery budget. Track and control service delivery costs. • Control Account Management: Maintain awareness of financial health for assigned projects, including budgeting, forecasting More ❯
london, south east england, united kingdom Hybrid / WFH Options
Clear
Smart Buildings Manager Are you passionate about shaping the future of the built environment? This is your opportunity to take a leading role in delivering cutting-edge Smart Building projects that integrate the latest in building technology, sustainability and digital innovation. Clear. are looking for a Smart Buildings Manager to oversee the full lifecycle of intelligent More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Clear
Smart Buildings Manager Are you passionate about shaping the future of the built environment? This is your opportunity to take a leading role in delivering cutting-edge Smart Building projects that integrate the latest in building technology, sustainability and digital innovation. Clear. are looking for a Smart Buildings Manager to oversee the full lifecycle of intelligent More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Clear
Smart Buildings Manager Are you passionate about shaping the future of the built environment? This is your opportunity to take a leading role in delivering cutting-edge Smart Building projects that integrate the latest in building technology, sustainability and digital innovation. Clear. are looking for a Smart Buildings Manager to oversee the full lifecycle of intelligent More ❯
Global Financial Services Firm is hiring for a Client Implementation Analyst/Specialist with strong analytical, in-depth Derivatives/Margining experience and knowledge and client services skills to be based in their London office. Financial Services experience is essential, with a strong understanding of the trading lifecycle, as well as technical skills in Python and APIs. More ❯
Employment Type: Permanent
Salary: £50000 - £60000/annum Bonus + Full Benefits
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
Digital Payment Services - Senior IT ServiceManager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT ServiceManager to join our digital payments team, as we transform DWP using the power of technology. You will play … will you need? Ability to identify, understand and implement payment contingencies, where necessary. Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management … of service management within a UK payments landscape, including BACS and Faster Payment journeys. You and your role This is a Live Service role. As a Senior IT ServiceManager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
DWP Digital
Digital Payment Services - Senior IT ServiceManager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT ServiceManager to join our digital payments team, as we transform DWP using the power of technology. You will play … will you need? Ability to identify, understand and implement payment contingencies, where necessary. Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management … of service management within a UK payments landscape, including BACS and Faster Payment journeys. You and your role This is a Live Service role. As a Senior IT ServiceManager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
Digital Payment Services - Senior IT ServiceManager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT ServiceManager to join our digital payments team, as we transform DWP using the power of technology. You will play … will you need? Ability to identify, understand and implement payment contingencies, where necessary. Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management … of service management within a UK payments landscape, including BACS and Faster Payment journeys. You and your role This is a Live Service role. As a Senior IT ServiceManager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Digital Payment Services - Senior IT ServiceManager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT ServiceManager to join our digital payments team, as we transform DWP using the power of technology. You will play … will you need? Ability to identify, understand and implement payment contingencies, where necessary. Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management … of service management within a UK payments landscape, including BACS and Faster Payment journeys. You and your role This is a Live Service role. As a Senior IT ServiceManager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
Digital Payment Services - Senior IT ServiceManager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT ServiceManager to join our digital payments team, as we transform DWP using the power of technology. You will play … will you need? Ability to identify, understand and implement payment contingencies, where necessary. Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management … of service management within a UK payments landscape, including BACS and Faster Payment journeys. You and your role This is a Live Service role. As a Senior IT ServiceManager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Digital Payment Services - Senior IT ServiceManager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT ServiceManager to join our digital payments team, as we transform DWP using the power of technology. You will play … will you need? Ability to identify, understand and implement payment contingencies, where necessary. Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management … of service management within a UK payments landscape, including BACS and Faster Payment journeys. You and your role This is a Live Service role. As a Senior IT ServiceManager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality More ❯
All applications to go through Alan at Kleboe Jardine - ak@kleboejardine.com Dacoll Ltd. is a UK-based managed ICT services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including … retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their … of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Line Management Responsibility Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Dawn Ellmore Employment Agency
Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT Service Delivery Manager. For this role you must have prevous experience working in a legal environment and have solid managerial experience in More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
AQA
Platform Services and Support Manager £66,185 - £74,841 + Benefits Milton Keynes | Hybrid (2x days a week in the office) FTC ending March 2027 AQA needs someone who can do more than just manage platforms. We're looking for someone who can lead a team through complexity, without losing sight of the bigger picture - or the More ❯
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days a week. The Role As … governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements Delivery Leadership * Manage services to make sure that we deliver what we've promised to our customers … and our own organisation * Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues * Prepare and deliver service reports and participate in reviews with customers and colleagues. Change Delivery Management * Use your More ❯
D365 Service Delivery Manager. This role is an excellent opportunity for candidates who are keen to contribute to the Dynamics 365 Customer Engagement & Finance and Operations team while driving meaningful change and innovation. Hybrid (2 days a week, South Tyneside More ❯
to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Service Desk Manager to join our team in Lemont, Illinois (US-IL), United States (US). Job Summary: • The Service Desk Supervisor/Manager will be required to use ITIL … productivity. • The Service Desk Supervisor shall establish an efficient operation to satisfy a balanced, holistic approach with skilled personnel, integrated, and applying best practices. • Manage project deliverables and support services according to defined SLAs that are met for every measuring period utilizing SLA trend analysis. • Overseeing and supervising the work schedule and distribution of service desk employees, including onboarding More ❯
IT Service Desk Manager - HUD Clearance Required: MBI/Public Trust (HUD requirement) Location: Washington, DC Position Overview: Agile Business Concepts LLC is seeking an experienced IT Service Desk Manager to support the Department of Housing and Urban Development (HUD). The Service Desk Manager will oversee all aspects of HUD's IT serviceMore ❯
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days a week. The Role As … governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements Delivery Leadership * Manage services to make sure that we deliver what we've promised to our customers … and our own organisation * Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues * Prepare and deliver service reports and participate in reviews with customers and colleagues. Change Delivery Management * Use your More ❯
bradford, yorkshire and the humber, united kingdom
Alscient
ServiceManager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused ServiceManager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service … are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed services in sectors like health, transport, telecoms, social housing and others. … to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. What do we need from you? As an Alscient ServiceManager we expect you to be able to hit the ground running, you will have initiative, be self-motivated and keen to make a difference for your customers. You More ❯
leeds, west yorkshire, yorkshire and the humber, united kingdom
Alscient
ServiceManager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused ServiceManager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service … are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed services in sectors like health, transport, telecoms, social housing and others. … to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. What do we need from you? As an Alscient ServiceManager we expect you to be able to hit the ground running, you will have initiative, be self-motivated and keen to make a difference for your customers. You More ❯
Harrogate, North Yorkshire, England, United Kingdom Hybrid / WFH Options
Reed
Customer Support Representative – French Speaking Location: Hybrid-remote in Harrogate, UK Job Type: Full-time Schedule: 8-hour shift | Day shift | Weekend availability Salary: £28,000–£30,000 per year Are you a great communicator who thrives on solving problems More ❯
Technical Service Delivery Manager Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships … We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business. Key Responsibilities: Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your … days holiday (rising to 30), plus bank holidays and optional unpaid leave. Career development through a structured mentoring and progression plan. If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences More ❯
management and supplier engagement, SLAs/performance management, and the use of management reporting and dashboards will be highly valued. We are seeking a passionate and talented IT ServiceManager who can fulfil the outlined requirements. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are … procedures in accordance with ITiLv4 practices. Establishment of Change Governance structures and supporting Change Authority, in accordance with the agreed contract schedule. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public … we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we More ❯
Umbrella Engagement. 3 days on site. Data Centre Background. Service Focussed with a understanding of Business Demands. Will need to understand technology monitoring tools and general technology. Must have a strong background in Service Improvement, Service Continuity, monitoring and improving More ❯