The statistics below represent IT contracts advertised across the East of England region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 54 68 83
Rank change year-on-year
+14 +15
Contract jobs requiring a Service Desk Analyst 82 77 71
As % of all contract IT jobs located in the East of England 3.24% 2.62% 2.44%
As % of the Job Titles category 3.37% 2.74% 2.59%
Number of daily rates quoted 30 14 9
Median daily rate £121 £113 £150
Median daily rate % change year-on-year
+7.77% -25.00%
90% offered a daily rate of more than £99 £77 £94
10% offered a daily rate of more than £166 £130 £183
UK excluding London median daily rate £125 £125 £123
% change year-on-year
- +2.04%
Number of hourly rates quoted 40 50 39
Median hourly rate £16.50 £12.40 £14.00
Median hourly rate % change year-on-year
+33.06% -11.42%
90% offered a hourly rate of more than £13.93 £11.00 £10.00
10% offered a hourly rate of more than £19.00 £19.00 £17.50
UK excluding London median hourly rate £14.00 £13.00 £14.00
% change year-on-year
+7.69% -7.14%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2430 2806 2743
As % of all contract IT jobs located in the East of England 95.97% 95.34% 94.20%
Number of daily rates quoted 1383 1674 1565
Median daily rate £400 £375 £375
Median daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £165 £200 £200
10% offered a daily rate of more than £530 £500 £475
UK excluding London median daily rate £400 £370 £350
% change year-on-year
+8.10% +5.71%
Number of hourly rates quoted 198 241 229
Median hourly rate £17.50 £17.50 £16.50
Median hourly rate % change year-on-year
- +6.06%
90% offered a hourly rate of more than £12.00 £10.50 £11.00
10% offered a hourly rate of more than £40.23 £41.12 £36.50
UK excluding London median hourly rate £17.50 £16.14 £16.50
% change year-on-year
+8.42% -2.18%

Service Desk Analyst
Jobs Demand Trend in the East of England

The demand trend of IT contracts across the East of England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +21 43 £140 +16.66% 2
Cambridgeshire +4 15 £108 +18.11% 1
Suffolk +1 10 £130 - 1
Hertfordshire +17 9 £90 - 1
Bedfordshire 0 3 £145 +47.77% 2
Norfolk -10 2 £150 +15.38%
East Anglia - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 28 June 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring Service Desk Analyst in the job title.

1 92 (73.60%) Windows
2 82 (65.60%) Active Directory
3 77 (61.60%) MS Office
4 71 (56.80%) Windows 7
5 66 (52.80%) MS Excel
6 61 (48.80%) Citrix
7 58 (46.40%) Incident Management
8 54 (43.20%) Finance
9 48 (38.40%) Blackberry
10 45 (36.00%) Law
10 45 (36.00%) Document Management
11 30 (24.00%) ITIL
12 26 (20.80%) Microsoft
13 13 (10.40%) Office 365
14 12 (9.60%) Security Cleared
15 11 (8.80%) Windows 8
16 10 (8.00%) Windows XP
17 9 (7.20%) Cisco
17 9 (7.20%) Degree
18 8 (6.40%) HP
18 8 (6.40%) SharePoint
18 8 (6.40%) SLA
19 6 (4.80%) Skype for Business
20 5 (4.00%) Google
20 5 (4.00%) Remote Desktop
20 5 (4.00%) MS Exchange
21 4 (3.20%) Banking
21 4 (3.20%) Retail
21 4 (3.20%) Service Management
21 4 (3.20%) ITSM

Service Desk Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.40%) SharePoint
2 6 (4.80%) Skype for Business
3 5 (4.00%) MS Exchange
4 4 (3.20%) IBM Notes
5 3 (2.40%) IBM Domino
6 1 (0.80%) Exchange Server 2003
6 1 (0.80%) Exchange Server 2007
6 1 (0.80%) Office Communications Server
Applications
1 77 (61.60%) MS Office
2 66 (52.80%) MS Excel
Cloud Services
1 13 (10.40%) Office 365
2 2 (1.60%) OneDrive
3 1 (0.80%) Google Apps
Communications & Networking
1 5 (4.00%) Remote Desktop
2 4 (3.20%) VPN
3 3 (2.40%) Cisco IOS
3 3 (2.40%) Intranet
3 3 (2.40%) WebEx
4 2 (1.60%) Skype
5 1 (0.80%) LAN
5 1 (0.80%) WAN
General
1 54 (43.20%) Finance
2 45 (36.00%) Law
3 4 (3.20%) Banking
3 4 (3.20%) Retail
4 2 (1.60%) Manufacturing
5 1 (0.80%) Legal
5 1 (0.80%) Local Government
5 1 (0.80%) Pharmaceutical
Miscellaneous
1 48 (38.40%) Blackberry
2 4 (3.20%) BYOD
3 2 (1.60%) Analytical Skills
3 2 (1.60%) NHS
4 1 (0.80%) Biometrics
4 1 (0.80%) EPoS
4 1 (0.80%) iPhone
4 1 (0.80%) Virtual Team
Operating Systems
1 92 (73.60%) Windows
2 71 (56.80%) Windows 7
3 11 (8.80%) Windows 8
4 10 (8.00%) Windows XP
5 4 (3.20%) Windows Server
6 2 (1.60%) Apple iOS
6 2 (1.60%) Windows 10
6 2 (1.60%) Windows Server 2003
7 1 (0.80%) Windows Server 2008
Processes & Methodologies
1 58 (46.40%) Incident Management
2 45 (36.00%) Document Management
3 30 (24.00%) ITIL
4 4 (3.20%) ITIL V3
4 4 (3.20%) ITSM
4 4 (3.20%) Service Management
5 3 (2.40%) Project Management
6 1 (0.80%) Continuous Improvement
6 1 (0.80%) Migration
6 1 (0.80%) Service Delivery
6 1 (0.80%) Time Management
6 1 (0.80%) Translating Business Requirements
6 1 (0.80%) Virtual Team Management
Qualifications
1 12 (9.60%) Security Cleared
2 9 (7.20%) Degree
3 4 (3.20%) SC Cleared
4 3 (2.40%) ITIL Certification
5 1 (0.80%) ECDL
5 1 (0.80%) MCP
Quality Assurance & Compliance
1 8 (6.40%) SLA
System Software
1 82 (65.60%) Active Directory
2 3 (2.40%) Citrix Presentation Server
Systems Management
1 3 (2.40%) Backup Exec
Vendors
1 61 (48.80%) Citrix
2 26 (20.80%) Microsoft
3 9 (7.20%) Cisco
4 8 (6.40%) HP
5 5 (4.00%) Google
6 4 (3.20%) Lotus
6 4 (3.20%) Remedy
6 4 (3.20%) ServiceNow
6 4 (3.20%) Symantec
6 4 (3.20%) WorldPay
7 3 (2.40%) Adobe
7 3 (2.40%) CheckPoint
7 3 (2.40%) Kaspersky
8 1 (0.80%) Apple
8 1 (0.80%) Intel Security
Colchester, Essex
Bristow Holland
Rate: £10 - 12 per hour
Posted: 21 hours ago