The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 71 72 87
Rank change year-on-year
+1 +15
Contract jobs requiring a Service Desk Analyst 57 63 57
As % of all contract IT jobs located in the East of England 2.26% 2.38% 1.85%
As % of the Job Titles category 2.33% 2.46% 1.96%
Number of daily rates quoted 15 13 15
Average daily rate £125 £135 £160
Average daily rate % change year-on-year
-7.40% -15.62%
90% offered a daily rate of more than £113 £90 £106
10% offered a daily rate of more than £160 £179 £363
UK excluding London average daily rate £130 £124 £110
% change year-on-year
+5.26% +12.27%
Number of hourly rates quoted 29 39 28
Average hourly rate £16.50 £12.13 £12.50
Average hourly rate % change year-on-year
+36.08% -3.00%
90% offered a hourly rate of more than £12.90 £10.50 £11.00
10% offered a hourly rate of more than £19.00 £14.10 £19.70
UK excluding London average hourly rate £13.50 £12.50 £13.88
% change year-on-year
+8.00% -9.94%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2443 2557 2904
As % of all contract IT jobs located in the East of England 96.68% 96.45% 94.35%
Number of daily rates quoted 1426 1412 1615
Average daily rate £400 £388 £375
Average daily rate % change year-on-year
+3.22% +3.33%
90% offered a daily rate of more than £220 £200 £215
10% offered a daily rate of more than £525 £525 £475
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 151 248 211
Average hourly rate £16.50 £16.00 £20.00
Average hourly rate % change year-on-year
+3.12% -20.00%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £40.00 £40.50
UK excluding London average hourly rate £17.50 £16.70 £17.45
% change year-on-year
+4.79% -4.29%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 28 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +30 29 - - 5
Bedfordshire +3 8 £125 -20.63% 1
Cambridgeshire -11 8 £118 -66.42% 1
Suffolk +5 6 £130 +13.04%
Hertfordshire +2 5 £176 - 1
Norfolk -12 1 £100 -25.92%
East Anglia - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 28 April 2016, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 75 (68.81%) Active Directory
2 73 (66.97%) Windows
3 71 (65.14%) MS Office
4 56 (51.38%) Windows 7
5 50 (45.87%) MS Excel
5 50 (45.87%) Citrix
6 44 (40.37%) Incident Management
7 43 (39.45%) Finance
8 37 (33.94%) Blackberry
9 35 (32.11%) Law
9 35 (32.11%) Document Management
10 32 (29.36%) ITIL
11 29 (26.61%) Microsoft
12 12 (11.01%) Security Cleared
13 11 (10.09%) Windows XP
14 10 (9.17%) Office 365
15 9 (8.26%) Windows 8
15 9 (8.26%) Degree
15 9 (8.26%) MS Exchange
16 7 (6.42%) Cisco
17 6 (5.50%) SLA
18 5 (4.59%) ITIL Certification
18 5 (4.59%) SC Cleared
19 4 (3.67%) Lotus
19 4 (3.67%) IBM Notes
19 4 (3.67%) Symantec
20 3 (2.75%) Remedy
20 3 (2.75%) NHS
20 3 (2.75%) Service Management
20 3 (2.75%) ITSM

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 28 April 2016, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (8.26%) MS Exchange
2 4 (3.67%) IBM Notes
3 3 (2.75%) IBM Domino
4 2 (1.83%) Skype for Business
5 1 (0.92%) Exchange Server 2003
5 1 (0.92%) Office Communications Server
5 1 (0.92%) SharePoint
Applications
1 71 (65.14%) MS Office
2 50 (45.87%) MS Excel
Business Applications
1 1 (0.92%) Remedy ITSM
Cloud Services
1 10 (9.17%) Office 365
Communications & Networking
1 3 (2.75%) LAN
1 3 (2.75%) Remote Desktop
1 3 (2.75%) WAN
2 2 (1.83%) Internet
2 2 (1.83%) VPN
3 1 (0.92%) Intranet
3 1 (0.92%) TCP/IP
Database & Business Intelligence
1 1 (0.92%) BusinessObjects
1 1 (0.92%) Crystal Reports
1 1 (0.92%) Relational Database
General
1 43 (39.45%) Finance
2 35 (32.11%) Law
3 3 (2.75%) Banking
4 1 (0.92%) Advertising
4 1 (0.92%) French Language
4 1 (0.92%) Legal
4 1 (0.92%) Local Government
4 1 (0.92%) Telecoms
Miscellaneous
1 37 (33.94%) Blackberry
2 3 (2.75%) Management Information System
2 3 (2.75%) NHS
3 2 (1.83%) BYOD
4 1 (0.92%) Analytical Skills
4 1 (0.92%) Biometrics
4 1 (0.92%) CMDB
4 1 (0.92%) Data Extraction
4 1 (0.92%) Data Structures
4 1 (0.92%) Driving Licence
4 1 (0.92%) EPoS
4 1 (0.92%) Handset
4 1 (0.92%) iPhone
4 1 (0.92%) Reinsurance
4 1 (0.92%) Video Conferencing
Operating Systems
1 73 (66.97%) Windows
2 56 (51.38%) Windows 7
3 11 (10.09%) Windows XP
4 9 (8.26%) Windows 8
5 3 (2.75%) Windows Server
6 2 (1.83%) Windows Server 2008
7 1 (0.92%) Linux
7 1 (0.92%) Mac OS X
7 1 (0.92%) Solaris
7 1 (0.92%) Unix
7 1 (0.92%) Windows Server 2003
7 1 (0.92%) Windows Vista
Processes & Methodologies
1 44 (40.37%) Incident Management
2 35 (32.11%) Document Management
3 32 (29.36%) ITIL
4 3 (2.75%) ITIL V3
4 3 (2.75%) ITSM
4 3 (2.75%) Service Management
5 2 (1.83%) Migration
5 2 (1.83%) Service Delivery
6 1 (0.92%) Asset Management
6 1 (0.92%) Change Management
6 1 (0.92%) Configuration Management
6 1 (0.92%) Continuous Improvement
6 1 (0.92%) Data Management
6 1 (0.92%) Data Modelling
6 1 (0.92%) High Availability
6 1 (0.92%) Mobile Device Management
6 1 (0.92%) Translating Business Requirements
6 1 (0.92%) Workflow
Qualifications
1 12 (11.01%) Security Cleared
2 9 (8.26%) Degree
3 5 (4.59%) ITIL Certification
3 5 (4.59%) SC Cleared
4 2 (1.83%) MCP
5 1 (0.92%) ECDL
5 1 (0.92%) MCSA
5 1 (0.92%) MCSE
5 1 (0.92%) Microsoft Certification
Quality Assurance & Compliance
1 6 (5.50%) SLA
System Software
1 75 (68.81%) Active Directory
2 3 (2.75%) Citrix Presentation Server
3 1 (0.92%) VMware Infrastructure
Systems Management
1 3 (2.75%) Backup Exec
2 1 (0.92%) OpenView
2 1 (0.92%) OVSD
Vendors
1 50 (45.87%) Citrix
2 29 (26.61%) Microsoft
3 7 (6.42%) Cisco
4 4 (3.67%) Lotus
4 4 (3.67%) Symantec
5 3 (2.75%) Remedy
6 2 (1.83%) Apple
6 2 (1.83%) HP
6 2 (1.83%) VMware
6 2 (1.83%) WorldPay
7 1 (0.92%) Adobe
7 1 (0.92%) Avaya
7 1 (0.92%) BMC
7 1 (0.92%) Intel Security
7 1 (0.92%) Red Hat
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