The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 59 86 82
Rank change year-on-year
+27 -4
Contract jobs requiring a Service Desk Analyst 69 38 46
As % of all contract IT jobs located in the East of England 2.72% 1.64% 1.88%
As % of the Job Titles category 2.86% 1.76% 2.01%
Number of daily rates quoted 13 8 14
Average daily rate
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£138 £120 £108
Average daily rate % change year-on-year
+14.58% +11.62%
90% offered a daily rate of more than £113 £117 £90
10% offered a daily rate of more than £160 £125 £124
UK excluding London average daily rate £125 £91 £110
% change year-on-year
+36.98% -17.04%
Number of hourly rates quoted 45 24 26
Average hourly rate £12.00 £12.25 £12.00
Average hourly rate % change year-on-year
-2.04% +2.08%
90% offered a hourly rate of more than £10.50 £10.65 £10.50
10% offered a hourly rate of more than £16.50 £18.95 £16.50
UK excluding London average hourly rate £12.45 £12.50 £12.00
% change year-on-year
-0.44% +4.16%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2412 2158 2290
As % of all contract IT jobs located in the East of England 95.07% 93.18% 93.58%
Number of daily rates quoted 1453 1160 1206
Average daily rate £388 £365 £350
Average daily rate % change year-on-year
+6.16% +4.28%
90% offered a daily rate of more than £195 £188 £213
10% offered a daily rate of more than £550 £475 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 206 247 233
Average hourly rate £16.50 £18.55 £18.00
Average hourly rate % change year-on-year
-11.05% +3.05%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.80
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 28 January 2015.

Service Desk Analyst Hourly Rate Histogram in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +18 26 £148 +22.91%
Cambridgeshire -2 20 £140 +27.27% 1
Hertfordshire +10 12 £110 - 7
Norfolk +11 8 £140 - 2
Suffolk -1 3 - -
Bedfordshire - - - - 2
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 28 January 2015, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 108 (67.50%) Windows
2 102 (63.75%) MS Office
3 88 (55.00%) Active Directory
4 80 (50.00%) ITIL
5 75 (46.88%) MS Excel
6 74 (46.25%) Microsoft
7 71 (44.38%) Citrix
8 66 (41.25%) Windows 7
9 56 (35.00%) Finance
10 53 (33.13%) Blackberry
11 47 (29.38%) Incident Management
12 28 (17.50%) Document Management
12 28 (17.50%) Law
13 22 (13.75%) Windows XP
14 20 (12.50%) SLA
15 19 (11.88%) Remedy
16 18 (11.25%) MCP
17 17 (10.63%) IBM Notes
17 17 (10.63%) Lotus
18 16 (10.00%) HP
19 15 (9.38%) Adobe
20 14 (8.75%) OpenView
20 14 (8.75%) McAfee
20 14 (8.75%) Service Management
20 14 (8.75%) Service Delivery
21 13 (8.13%) Symantec
21 13 (8.13%) MS Exchange
22 12 (7.50%) Cisco
22 12 (7.50%) VPN
23 10 (6.25%) OVSD

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 28 January 2015, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (10.63%) IBM Notes
2 13 (8.13%) MS Exchange
3 5 (3.13%) Exchange Server 2007
4 3 (1.88%) Blackberry Enterprise Server
5 2 (1.25%) SharePoint
6 1 (0.63%) Lync
Applications
1 102 (63.75%) MS Office
2 75 (46.88%) MS Excel
3 2 (1.25%) Adobe Creative Suite
4 1 (0.63%) MS Project
4 1 (0.63%) MS Visio
4 1 (0.63%) MS PowerPoint
Business Applications
1 4 (2.50%) Remedy ITSM
Cloud Services
1 5 (3.13%) Office 365
Communications & Networking
1 12 (7.50%) VPN
2 9 (5.63%) Internet
3 7 (4.38%) ADSL
3 7 (4.38%) VoIP
4 4 (2.50%) Broadband
5 2 (1.25%) Wi-Fi
5 2 (1.25%) ISDN
5 2 (1.25%) PBX
6 1 (0.63%) Wireless
General
1 56 (35.00%) Finance
2 28 (17.50%) Law
3 9 (5.63%) Advertising
4 7 (4.38%) Manufacturing
5 3 (1.88%) Legal
5 3 (1.88%) French Language
6 2 (1.25%) German Language
6 2 (1.25%) Pharmaceutical
Miscellaneous
1 53 (33.13%) Blackberry
2 8 (5.00%) Analytical Skills
3 1 (0.63%) NHS
3 1 (0.63%) User Experience
3 1 (0.63%) iPad
Operating Systems
1 108 (67.50%) Windows
2 66 (41.25%) Windows 7
3 22 (13.75%) Windows XP
4 7 (4.38%) Mac OS X
5 5 (3.13%) Windows Server 2003
6 4 (2.50%) Apple iOS
6 4 (2.50%) Android
6 4 (2.50%) Windows Vista
7 2 (1.25%) Windows Phone
Processes & Methodologies
1 80 (50.00%) ITIL
2 47 (29.38%) Incident Management
3 28 (17.50%) Document Management
4 14 (8.75%) Service Management
4 14 (8.75%) Service Delivery
5 4 (2.50%) Service Desk Management
5 4 (2.50%) Line Management
5 4 (2.50%) Knowledge Management
6 3 (1.88%) Asset Management
7 2 (1.25%) Change Management
8 1 (0.63%) ITSM
Qualifications
1 18 (11.25%) MCP
2 6 (3.75%) Microsoft Certification
3 5 (3.13%) ITIL Certification
3 5 (3.13%) Security Cleared
4 3 (1.88%) MCSA
4 3 (1.88%) MOS
5 1 (0.63%) ITIL Foundation Certificate
5 1 (0.63%) MCDST
Quality Assurance & Compliance
1 20 (12.50%) SLA
System Software
1 88 (55.00%) Active Directory
2 2 (1.25%) VMware Infrastructure
2 2 (1.25%) Hyper-V
Systems Management
1 14 (8.75%) OpenView
2 10 (6.25%) OVSD
3 4 (2.50%) Systems Management Server (SMS)
Vendors
1 74 (46.25%) Microsoft
2 71 (44.38%) Citrix
3 19 (11.88%) Remedy
4 17 (10.63%) Lotus
5 16 (10.00%) HP
6 15 (9.38%) Adobe
7 14 (8.75%) McAfee
8 13 (8.13%) Symantec
9 12 (7.50%) Cisco
10 4 (2.50%) Google
10 4 (2.50%) BMC
10 4 (2.50%) VMware
10 4 (2.50%) Apple
11 3 (1.88%) LANDesk
12 2 (1.25%) Wyse
12 2 (1.25%) Avaya
12 2 (1.25%) Dell
13 1 (0.63%) Sun
13 1 (0.63%) Mitel
Sandy, Bedfordshire
Experis Ltd
Rate: £130.00 per day
Posted: 20 hours ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 5 days ago
Norwich
Hays IT - Uk Posting account
Rate: £80.00 - £120.00 per annum
Posted: 14 days ago
Watford
Hays IT - Uk Posting account
Rate: £10.00 - £15.00 per hour
Posted: 16 days ago