The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 90 90 77
Rank change year-on-year
0 -13
Contract jobs requiring a Service Desk Analyst 26 44 46
As % of all contract IT jobs located in the East of England 1.226% 1.492% 1.718%
As % of the Job Titles category 1.313% 1.589% 1.812%
Number of daily rates quoted 16 8 11
Average daily rate £95 £99 £78
Average daily rate % change year-on-year
-4.04% +27.74%
90% offered a daily rate of more than £85 £84 £75
10% offered a daily rate of more than £100 £145 £125
UK excluding London average daily rate £113 £110 £114
% change year-on-year
+2.27% -3.08%
Number of hourly rates quoted 6 28 28
Average hourly rate £12.00 £12.00 £12.25
Average hourly rate % change year-on-year
- -2.04%
90% offered a hourly rate of more than £9.50 £12.00 £9.40
10% offered a hourly rate of more than £76.75 £21.00 £23.15
UK excluding London average hourly rate £12.50 £13.50 £12.10
% change year-on-year
-7.40% +11.57%
All Job Titles
East of England
Contract IT job ads with a match in the
Job Titles category
1980 2769 2539
As % of all contract IT jobs located in the East of England 93.40% 93.86% 94.81%
Number of daily rates quoted 1018 1292 1115
Average daily rate £340 £350 £350
Average daily rate % change year-on-year
-2.85% -
90% offered a daily rate of more than £190 £200 £200
10% offered a daily rate of more than £475 £463 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 240 285 325
Average hourly rate £22.66 £23.59 £19.00
Average hourly rate % change year-on-year
-3.92% +24.13%
90% offered a hourly rate of more than £11.00 £11.50 £11.20
10% offered a hourly rate of more than £42.50 £42.00 £37.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst across the East of England region as a proportion of the total demand within the Job Titles category.

East of England Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

East of England Service Desk Analyst Daily Rate Trend

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

East of England Service Desk Analyst Hourly Rate Trend

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 23 May 2013.

East of England Service Desk Analyst Hourly Rate Histogram

Service Desk Analyst
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Essex -8 13 £85 -14.14%
Cambridgeshire +8 6 £95 -
Norfolk - 5 £100 -
Bedfordshire +6 1 £100 -
Hertfordshire -2 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 42 (60.87%) Active Directory
2 34 (49.28%) ITIL
2 34 (49.28%) Windows
3 25 (36.23%) MS Office
4 22 (31.88%) Windows XP
5 19 (27.54%) Microsoft
5 19 (27.54%) HP
6 17 (24.64%) Microsoft Certification
6 17 (24.64%) MCP
7 16 (23.19%) MS Excel
7 16 (23.19%) SLA
7 16 (23.19%) McAfee
8 15 (21.74%) MCDST
9 14 (20.29%) OVSD
9 14 (20.29%) OpenView
10 13 (18.84%) Windows 7
11 11 (15.94%) Systems Management Server (SMS)
12 10 (14.49%) Citrix
13 6 (8.696%) MS Exchange
14 5 (7.246%) TCP/IP
14 5 (7.246%) Finance
15 4 (5.797%) Service Delivery
15 4 (5.797%) Blackberry
15 4 (5.797%) Mac OS X
16 3 (4.348%) Incident Management
16 3 (4.348%) SCCM
16 3 (4.348%) Security Cleared
17 2 (2.899%) German Language
17 2 (2.899%) Problem Management
17 2 (2.899%) Legal

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (8.696%) MS Exchange
2 2 (2.899%) Lotus Notes
3 1 (1.449%) Exchange Server 2003
Applications
1 25 (36.23%) MS Office
2 16 (23.19%) MS Excel
Business Applications
1 1 (1.449%) Remedy ITSM
Communications & Networking
1 5 (7.246%) TCP/IP
2 1 (1.449%) LAN
2 1 (1.449%) WAN
General
1 5 (7.246%) Finance
2 2 (2.899%) German Language
2 2 (2.899%) Legal
2 2 (2.899%) Billing
3 1 (1.449%) Telecoms
3 1 (1.449%) Law
3 1 (1.449%) Local Government
3 1 (1.449%) French Language
Miscellaneous
1 4 (5.797%) Blackberry
2 1 (1.449%) EPoS
Operating Systems
1 34 (49.28%) Windows
2 22 (31.88%) Windows XP
3 13 (18.84%) Windows 7
4 4 (5.797%) Mac OS X
5 1 (1.449%) Windows Server 2003
5 1 (1.449%) Windows Server 2008
5 1 (1.449%) Windows 2000 Server
Processes & Methodologies
1 34 (49.28%) ITIL
2 4 (5.797%) Service Delivery
3 3 (4.348%) Incident Management
4 2 (2.899%) Problem Management
4 2 (2.899%) Document Management
4 2 (2.899%) Continuous Improvement
5 1 (1.449%) ITSM
5 1 (1.449%) Supplier Management
5 1 (1.449%) Stakeholder Engagement
5 1 (1.449%) ITIL V3
Programming Languages
1 1 (1.449%) SQL
1 1 (1.449%) VB
Qualifications
1 17 (24.64%) Microsoft Certification
1 17 (24.64%) MCP
2 15 (21.74%) MCDST
3 3 (4.348%) Security Cleared
4 1 (1.449%) ITIL Certification
4 1 (1.449%) MCITP
Quality Assurance & Compliance
1 16 (23.19%) SLA
System Software
1 42 (60.87%) Active Directory
2 1 (1.449%) XenApp
2 1 (1.449%) vSphere
Systems Management
1 14 (20.29%) OVSD
1 14 (20.29%) OpenView
2 11 (15.94%) Systems Management Server (SMS)
3 3 (4.348%) SCCM
Vendors
1 19 (27.54%) Microsoft
1 19 (27.54%) HP
2 16 (23.19%) McAfee
3 10 (14.49%) Citrix
4 2 (2.899%) Symantec
4 2 (2.899%) Cisco
4 2 (2.899%) Adobe
4 2 (2.899%) Lotus
5 1 (1.449%) Business Objects
5 1 (1.449%) Remedy
5 1 (1.449%) Dell
5 1 (1.449%) VMware
Norwich, East Anglia
Hardware email support Skills and Experience required to be successful are; - Some understanding of Windows XP, Office Professional, Windows Networks - ITIL environment knowledge and experience preferable - Experience of...
Provisio Solutions
Rate: £100 per day
Posted: 14 May 2013
Colchester, South East
To be successful in this role you will need to be familiar with Active Directory, Windows XP - 7, Microsoft office 2003 - 2010, Windows Server 2008 and recent experience...
Hays Specialist Recruitment Ltd
Rate: £8.00 - £10 per hour
Posted: 9 May 2013
Cambridge, Cambridgeshire
My Cambridge based financial client is looking for a Service Desk Analyst with experience working on a service desk or in a call centre with exposure to Active...
Harvey Nash plc
Rate: £9 - £11 per hour
Posted: 21 May 2013
Peterborough, East Anglia
You will have a minimum of 2 years experience of working in an IT end user environment, have hardware troubleshooting skills and have experience in a MS Windows...
Rate: £13 per hour
Posted: 15 May 2013
Witham, Essex
As a First Line Support/Call Logger Service Desk Analyst you will be working on an Extremely busy 1st Line Helpdesk/Service Desk role, answering between 40 - 60...
Global Technology Solutions Ltd
Rate: £80 - £100 per day
Posted: 17 May 2013