The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 77 86 87
Rank change year-on-year
+9 +1
Contract jobs requiring a Service Desk Analyst 56 58 33
As % of all contract IT jobs located in the East of England 2.11% 1.85% 1.47%
As % of the Job Titles category 2.25% 1.98% 1.57%
Number of daily rates quoted 13 14 15
Average daily rate
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£135 £133 £100
Average daily rate % change year-on-year
+1.88% +32.50%
UK excluding London average daily rate £123 £110 £103
% change year-on-year
+11.81% +7.31%
Number of hourly rates quoted 35 30 9
Average hourly rate £12.00 £12.25 £12.00
Average hourly rate % change year-on-year
-2.04% +2.08%
90% offered a hourly rate of more than £10.50 £11.00 £10.00
10% offered a hourly rate of more than £13.80 £19.50 £30.20
UK excluding London average hourly rate £12.40 £13.58 £12.00
% change year-on-year
-8.70% +13.18%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2492 2931 2107
As % of all contract IT jobs located in the East of England 94.11% 93.25% 93.56%
Number of daily rates quoted 1385 1635 1079
Average daily rate £390 £370 £350
Average daily rate % change year-on-year
+5.40% +5.71%
90% offered a daily rate of more than £210 £214 £188
10% offered a daily rate of more than £525 £500 £485
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 239 220 246
Average hourly rate £16.50 £21.00 £20.00
Average hourly rate % change year-on-year
-21.42% +5.00%
90% offered a hourly rate of more than £11.27 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £40.50 £39.50
UK excluding London average hourly rate £16.50 £17.25 £17.50
% change year-on-year
-4.34% -1.42%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +5 20 - - 1
Essex 0 12 £135 -11.47% 2
Hertfordshire +10 8 - - 2
Bedfordshire -4 5 £158 +46.51%
Suffolk -1 1 £115 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 21 April 2015, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 94 (69.63%) Windows
2 82 (60.74%) ITIL
3 79 (58.52%) Active Directory
4 76 (56.30%) MS Office
5 70 (51.85%) Microsoft
6 48 (35.56%) Citrix
7 47 (34.81%) MS Excel
7 47 (34.81%) Windows 7
8 34 (25.19%) Incident Management
9 32 (23.70%) Finance
10 28 (20.74%) Blackberry
11 19 (14.07%) Windows XP
12 16 (11.85%) IBM Notes
12 16 (11.85%) Lotus
12 16 (11.85%) Adobe
13 15 (11.11%) SLA
13 15 (11.11%) Service Delivery
14 14 (10.37%) Law
14 14 (10.37%) Symantec
14 14 (10.37%) Cisco
14 14 (10.37%) MCP
14 14 (10.37%) Document Management
14 14 (10.37%) McAfee
15 10 (7.41%) VPN
16 9 (6.67%) OpenView
16 9 (6.67%) HP
16 9 (6.67%) Mac OS X
16 9 (6.67%) Remedy
17 8 (5.93%) French Language
17 8 (5.93%) BYOD

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 21 April 2015, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (11.85%) IBM Notes
2 6 (4.44%) MS Exchange
3 3 (2.22%) SharePoint
4 1 (0.74%) Blackberry Enterprise Server
4 1 (0.74%) Exchange Server 2007
4 1 (0.74%) SharePoint 2010
4 1 (0.74%) Lync
Applications
1 76 (56.30%) MS Office
2 47 (34.81%) MS Excel
3 3 (2.22%) MS PowerPoint
4 2 (1.48%) Adobe Creative Suite
Business Applications
1 1 (0.74%) SAP Business One
1 1 (0.74%) Remedy ITSM
1 1 (0.74%) TeleForm
Cloud Services
1 4 (2.96%) Office 365
Communications & Networking
1 10 (7.41%) VPN
2 8 (5.93%) Internet
3 2 (1.48%) ADSL
4 1 (0.74%) Broadband
4 1 (0.74%) LAN
4 1 (0.74%) VoIP
4 1 (0.74%) WAN
4 1 (0.74%) Wireless
4 1 (0.74%) SAN
Development Applications
1 1 (0.74%) Oracle Forms
General
1 32 (23.70%) Finance
2 14 (10.37%) Law
3 8 (5.93%) French Language
4 4 (2.96%) German Language
4 4 (2.96%) Legal
5 3 (2.22%) Manufacturing
6 2 (1.48%) Advertising
Libraries, Frameworks & Software Standards
1 1 (0.74%) Middleware
Miscellaneous
1 28 (20.74%) Blackberry
2 8 (5.93%) BYOD
3 4 (2.96%) NHS
3 4 (2.96%) Analytical Skills
4 1 (0.74%) iPhone
4 1 (0.74%) iPad
4 1 (0.74%) User Experience
Operating Systems
1 94 (69.63%) Windows
2 47 (34.81%) Windows 7
3 19 (14.07%) Windows XP
4 9 (6.67%) Mac OS X
5 7 (5.19%) Windows Vista
6 3 (2.22%) Windows Server 2008
6 3 (2.22%) Windows Server 2003
7 2 (1.48%) Android
7 2 (1.48%) Apple iOS
8 1 (0.74%) Windows 8
8 1 (0.74%) Mac OS
Processes & Methodologies
1 82 (60.74%) ITIL
2 34 (25.19%) Incident Management
3 15 (11.11%) Service Delivery
4 14 (10.37%) Document Management
5 8 (5.93%) Service Management
6 4 (2.96%) Service Desk Management
6 4 (2.96%) Line Management
7 2 (1.48%) Change Management
8 1 (0.74%) ITSM
8 1 (0.74%) Process Management
8 1 (0.74%) Knowledge Management
8 1 (0.74%) Stakeholder Engagement
Qualifications
1 14 (10.37%) MCP
2 7 (5.19%) Microsoft Certification
3 5 (3.70%) ITIL Certification
3 5 (3.70%) Security Cleared
4 3 (2.22%) ITIL Foundation Certificate
5 1 (0.74%) Degree
5 1 (0.74%) MCSA
Quality Assurance & Compliance
1 15 (11.11%) SLA
System Software
1 79 (58.52%) Active Directory
2 1 (0.74%) VMware ESX
Systems Management
1 9 (6.67%) OpenView
2 7 (5.19%) OVSD
3 2 (1.48%) Systems Management Server (SMS)
Vendors
1 70 (51.85%) Microsoft
2 48 (35.56%) Citrix
3 16 (11.85%) Adobe
3 16 (11.85%) Lotus
4 14 (10.37%) Symantec
4 14 (10.37%) McAfee
4 14 (10.37%) Cisco
5 9 (6.67%) Remedy
5 9 (6.67%) HP
6 6 (4.44%) WorldPay
7 4 (2.96%) Apple
8 3 (2.22%) ServiceNow
9 2 (1.48%) Wyse
9 2 (1.48%) VMware
9 2 (1.48%) Mitel
9 2 (1.48%) LANDesk
9 2 (1.48%) Sun
10 1 (0.74%) Oracle
10 1 (0.74%) SAP
10 1 (0.74%) Dell
Peterborough, Cambridgeshire
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