The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 66 91 81
Rank change year-on-year
+25 -10
Contract jobs requiring a Service Desk Analyst 64 45 34
As % of all contract IT jobs located in the East of England 2.46% 1.58% 1.46%
As % of the Job Titles category 2.60% 1.69% 1.57%
Number of daily rates quoted 14 13 13
Average daily rate
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£135 £130 £105
Average daily rate % change year-on-year
+3.84% +23.80%
90% offered a daily rate of more than £90 £104 £87
10% offered a daily rate of more than £153 £178 £124
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 39 26 13
Average hourly rate £12.40 £12.00 £12.00
Average hourly rate % change year-on-year
+3.33% -
90% offered a hourly rate of more than £10.50 £11.50 £10.10
10% offered a hourly rate of more than £16.50 £20.00 £79.30
UK excluding London average hourly rate £12.50 £13.00 £12.00
% change year-on-year
-3.84% +8.33%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2460 2657 2170
As % of all contract IT jobs located in the East of England 94.47% 93.20% 93.49%
Number of daily rates quoted 1385 1477 1130
Average daily rate £400 £370 £350
Average daily rate % change year-on-year
+8.10% +5.71%
90% offered a daily rate of more than £200 £213 £200
10% offered a daily rate of more than £538 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 237 215 237
Average hourly rate £16.50 £21.25 £18.00
Average hourly rate % change year-on-year
-22.35% +18.05%
90% offered a hourly rate of more than £11.74 £11.00 £10.50
10% offered a hourly rate of more than £40.00 £45.00 £40.00
UK excluding London average hourly rate £16.85 £17.00 £17.33
% change year-on-year
-0.86% -1.87%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 27 March 2015.

Service Desk Analyst Hourly Rate Histogram in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +12 20 £135 - 2
Cambridgeshire +4 18 - - 2
Hertfordshire +10 11 - - 1
Norfolk +5 11 £135 -
Bedfordshire -11 2 - -
Suffolk - 2 £115 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 27 March 2015, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 97 (65.10%) Windows
2 90 (60.40%) ITIL
3 86 (57.72%) MS Office
4 82 (55.03%) Active Directory
5 75 (50.34%) Microsoft
6 60 (40.27%) MS Excel
7 59 (39.60%) Citrix
8 51 (34.23%) Windows 7
9 42 (28.19%) Finance
10 41 (27.52%) Incident Management
11 38 (25.50%) Blackberry
12 20 (13.42%) Document Management
12 20 (13.42%) Law
13 19 (12.75%) Lotus
13 19 (12.75%) SLA
13 19 (12.75%) IBM Notes
14 18 (12.08%) Windows XP
15 17 (11.41%) Adobe
15 17 (11.41%) Service Delivery
16 16 (10.74%) MCP
17 15 (10.07%) Symantec
17 15 (10.07%) McAfee
18 14 (9.40%) Cisco
19 13 (8.72%) HP
20 12 (8.05%) Remedy
21 11 (7.38%) OpenView
21 11 (7.38%) Service Management
22 8 (5.37%) French Language
22 8 (5.37%) VPN
22 8 (5.37%) Mac OS X

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 27 March 2015, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (12.75%) IBM Notes
2 8 (5.37%) MS Exchange
3 2 (1.34%) SharePoint
3 2 (1.34%) Exchange Server 2007
4 1 (0.67%) Lync
4 1 (0.67%) Blackberry Enterprise Server
Applications
1 86 (57.72%) MS Office
2 60 (40.27%) MS Excel
3 2 (1.34%) MS PowerPoint
3 2 (1.34%) Adobe Creative Suite
Business Applications
1 2 (1.34%) Remedy ITSM
Cloud Services
1 4 (2.68%) Office 365
Communications & Networking
1 8 (5.37%) VPN
2 7 (4.70%) Internet
3 4 (2.68%) VoIP
4 2 (1.34%) Wi-Fi
4 2 (1.34%) ADSL
4 2 (1.34%) Broadband
4 2 (1.34%) ISDN
4 2 (1.34%) PBX
5 1 (0.67%) Wireless
General
1 42 (28.19%) Finance
2 20 (13.42%) Law
3 8 (5.37%) French Language
4 5 (3.36%) Advertising
4 5 (3.36%) Legal
5 4 (2.68%) German Language
6 3 (2.01%) Manufacturing
Miscellaneous
1 38 (25.50%) Blackberry
2 6 (4.03%) Analytical Skills
3 4 (2.68%) NHS
4 1 (0.67%) iPad
4 1 (0.67%) User Experience
Operating Systems
1 97 (65.10%) Windows
2 51 (34.23%) Windows 7
3 18 (12.08%) Windows XP
4 8 (5.37%) Mac OS X
5 7 (4.70%) Windows Vista
6 4 (2.68%) Android
6 4 (2.68%) Apple iOS
7 3 (2.01%) Windows Server 2003
8 2 (1.34%) Windows Phone
9 1 (0.67%) Windows Server 2008
9 1 (0.67%) Mac OS
Processes & Methodologies
1 90 (60.40%) ITIL
2 41 (27.52%) Incident Management
3 20 (13.42%) Document Management
4 17 (11.41%) Service Delivery
5 11 (7.38%) Service Management
6 5 (3.36%) Service Desk Management
6 5 (3.36%) Line Management
7 2 (1.34%) Asset Management
7 2 (1.34%) Change Management
7 2 (1.34%) Knowledge Management
8 1 (0.67%) Stakeholder Engagement
8 1 (0.67%) ITSM
Qualifications
1 16 (10.74%) MCP
2 7 (4.70%) Microsoft Certification
3 5 (3.36%) ITIL Certification
3 5 (3.36%) Security Cleared
4 4 (2.68%) ITIL Foundation Certificate
5 1 (0.67%) Degree
5 1 (0.67%) MCSA
Quality Assurance & Compliance
1 19 (12.75%) SLA
System Software
1 82 (55.03%) Active Directory
2 2 (1.34%) VMware Infrastructure
2 2 (1.34%) Hyper-V
Systems Management
1 11 (7.38%) OpenView
2 7 (4.70%) OVSD
3 4 (2.68%) Systems Management Server (SMS)
Vendors
1 75 (50.34%) Microsoft
2 59 (39.60%) Citrix
3 19 (12.75%) Lotus
4 17 (11.41%) Adobe
5 15 (10.07%) McAfee
5 15 (10.07%) Symantec
6 14 (9.40%) Cisco
7 13 (8.72%) HP
8 12 (8.05%) Remedy
9 5 (3.36%) Apple
10 2 (1.34%) Avaya
10 2 (1.34%) BMC
10 2 (1.34%) Dell
10 2 (1.34%) LANDesk
10 2 (1.34%) Wyse
10 2 (1.34%) VMware
11 1 (0.67%) Mitel
11 1 (0.67%) ServiceNow
11 1 (0.67%) Sun
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 5 days ago
Basildon, Essex
LA International
Posted: 6 days ago
Cambridge
Austin Fraser Limited
Rate: £13 - £14 per hour
Posted: 12 days ago