The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 88 80 89
Rank change year-on-year
-8 +9
Contract jobs requiring a Service Desk Analyst 59 47 50
As % of all contract IT jobs located in the East of England 1.92% 1.98% 1.64%
As % of the Job Titles category 2.05% 2.12% 1.73%
Number of daily rates quoted 18 8 17
Average daily rate
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£156 £114 £100
Average daily rate % change year-on-year
+37.36% +13.75%
90% offered a daily rate of more than £135 £104 £99
10% offered a daily rate of more than £172 £165 £130
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 30 25 19
Average hourly rate £15.00 £12.20 £12.00
Average hourly rate % change year-on-year
+22.95% +1.66%
90% offered a hourly rate of more than £10.50 £10.50 £10.40
10% offered a hourly rate of more than £16.50 £18.80 £16.00
UK excluding London average hourly rate £12.56 £12.50 £13.75
% change year-on-year
+0.48% -9.09%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2879 2214 2889
As % of all contract IT jobs located in the East of England 93.69% 93.30% 94.66%
Number of daily rates quoted 1733 1094 1426
Average daily rate £375 £360 £350
Average daily rate % change year-on-year
+4.16% +2.85%
90% offered a daily rate of more than £210 £198 £200
10% offered a daily rate of more than £500 £500 £450
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 232 211 314
Average hourly rate £17.50 £16.00 £21.00
Average hourly rate % change year-on-year
+9.37% -23.80%
90% offered a hourly rate of more than £10.50 £10.50 £11.00
10% offered a hourly rate of more than £39.08 £43.50 £40.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +13 20 £150 -14.28% 5
Essex -6 19 £169 +64.63% 2
Hertfordshire -20 14 £170 - 1
Norfolk -11 4 £135 +22.72% 1
Bedfordshire - 2 - -
Suffolk - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 19 September 2014, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 91 (71.09%) Windows
2 70 (54.69%) MS Office
3 68 (53.13%) Active Directory
4 56 (43.75%) ITIL
4 56 (43.75%) MS Excel
5 55 (42.97%) Citrix
6 49 (38.28%) Windows 7
7 42 (32.81%) Microsoft
8 38 (29.69%) Windows XP
8 38 (29.69%) Blackberry
9 35 (27.34%) Finance
9 35 (27.34%) Incident Management
10 27 (21.09%) HP
11 23 (17.97%) Law
12 21 (16.41%) OVSD
12 21 (16.41%) OpenView
13 18 (14.06%) Document Management
14 15 (11.72%) VPN
14 15 (11.72%) MCP
15 14 (10.94%) SLA
15 14 (10.94%) Internet
15 14 (10.94%) Remedy
15 14 (10.94%) McAfee
15 14 (10.94%) Manufacturing
16 13 (10.16%) Microsoft Certification
17 10 (7.81%) Cisco
18 9 (7.03%) Service Management
18 9 (7.03%) VMware
19 8 (6.25%) MS Exchange
19 8 (6.25%) Security Cleared

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (6.25%) MS Exchange
2 4 (3.13%) IBM Notes
2 4 (3.13%) Exchange Server 2007
3 1 (0.78%) Exchange Server 2003
3 1 (0.78%) Exchange Server 2010
3 1 (0.78%) Blackberry Enterprise Server
Applications
1 70 (54.69%) MS Office
2 56 (43.75%) MS Excel
3 1 (0.78%) MS Project
3 1 (0.78%) MS Visio
Business Applications
1 5 (3.91%) Remedy ITSM
Cloud Services
1 2 (1.56%) Office 365
Communications & Networking
1 15 (11.72%) VPN
2 14 (10.94%) Internet
3 7 (5.47%) ADSL
4 4 (3.13%) Broadband
4 4 (3.13%) VoIP
5 2 (1.56%) Firewall
Database & Business Intelligence
1 2 (1.56%) Oracle Exadata
General
1 35 (27.34%) Finance
2 23 (17.97%) Law
3 14 (10.94%) Manufacturing
4 5 (3.91%) Advertising
5 4 (3.13%) Pharmaceutical
6 1 (0.78%) French Language
6 1 (0.78%) Publishing
6 1 (0.78%) Legal
Miscellaneous
1 38 (29.69%) Blackberry
2 3 (2.34%) Analytical Skills
3 2 (1.56%) iPhone
4 1 (0.78%) Data Protection Act
4 1 (0.78%) CCTV
4 1 (0.78%) Fat Client
4 1 (0.78%) NHS
4 1 (0.78%) Thin Client
Operating Systems
1 91 (71.09%) Windows
2 49 (38.28%) Windows 7
3 38 (29.69%) Windows XP
4 7 (5.47%) Mac OS X
5 3 (2.34%) Windows Vista
5 3 (2.34%) Windows Server 2003
6 2 (1.56%) Linux
6 2 (1.56%) Windows 8
7 1 (0.78%) Windows Server 2012
7 1 (0.78%) Windows Server 2008
Processes & Methodologies
1 56 (43.75%) ITIL
2 35 (27.34%) Incident Management
3 18 (14.06%) Document Management
4 9 (7.03%) Service Management
5 4 (3.13%) Service Delivery
5 4 (3.13%) Problem Management
5 4 (3.13%) Data Entry
6 3 (2.34%) Knowledge Management
7 2 (1.56%) Change Management
7 2 (1.56%) Capacity Management
7 2 (1.56%) Time Management
8 1 (0.78%) Change Control
8 1 (0.78%) Data Protection
8 1 (0.78%) Stakeholder Engagement
8 1 (0.78%) Asset Management
Qualifications
1 15 (11.72%) MCP
2 13 (10.16%) Microsoft Certification
3 8 (6.25%) Security Cleared
4 7 (5.47%) MCDST
5 5 (3.91%) MCSA
6 4 (3.13%) MOS
7 2 (1.56%) A+ Certification
7 2 (1.56%) ITIL Certification
8 1 (0.78%) SC Cleared
8 1 (0.78%) MCTS
8 1 (0.78%) Cisco Certification
8 1 (0.78%) CCNA
8 1 (0.78%) MCSE
Quality Assurance & Compliance
1 14 (10.94%) SLA
System Software
1 68 (53.13%) Active Directory
2 2 (1.56%) VMware Infrastructure
Systems Management
1 21 (16.41%) OVSD
1 21 (16.41%) OpenView
2 2 (1.56%) SCCM
3 1 (0.78%) Systems Management Server (SMS)
Vendors
1 55 (42.97%) Citrix
2 42 (32.81%) Microsoft
3 27 (21.09%) HP
4 14 (10.94%) Remedy
4 14 (10.94%) McAfee
5 10 (7.81%) Cisco
6 9 (7.03%) VMware
7 6 (4.69%) Symantec
7 6 (4.69%) Google
8 5 (3.91%) BMC
8 5 (3.91%) Adobe
9 4 (3.13%) Lotus
10 3 (2.34%) LANDesk
11 2 (1.56%) Oracle
12 1 (0.78%) Veeam
Cambridge, Cambridgeshire
JM
Rate: £100 - £175 per day
Posted: 2 days ago
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Posted: 3 days ago
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Rate: £15 - 18 per hour
Posted: 5 days ago
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Hays IT - Uk Posting account
Rate: £9.00 - £15.00 per annum
Posted: 9 days ago