The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 75 81 70
Rank change year-on-year
+6 -11
Contract jobs requiring a Service Desk Analyst 69 61 52
As % of all contract IT jobs located in the East of England 2.26% 2.02% 2.19%
As % of the Job Titles category 2.41% 2.17% 2.33%
Number of daily rates quoted 17 11 14
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£120 £150 £100
Average daily rate % change year-on-year
-20.00% +50.00%
90% offered a daily rate of more than £91 £95 £90
10% offered a daily rate of more than £189 £213 £169
UK excluding London average daily rate £120 £125 £113
% change year-on-year
-4.00% +11.11%
Number of hourly rates quoted 43 32 19
Average hourly rate £13.50 £14.50 £12.20
Average hourly rate % change year-on-year
-6.89% +18.85%
90% offered a hourly rate of more than £11.15 £9.85 £10.40
10% offered a hourly rate of more than £19.00 £16.80 £20.00
UK excluding London average hourly rate £13.10 £14.00 £13.00
% change year-on-year
-6.42% +7.69%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2868 2809 2232
As % of all contract IT jobs located in the East of England 93.91% 92.80% 94.02%
Number of daily rates quoted 1766 1648 1134
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £210 £200 £200
10% offered a daily rate of more than £500 £475 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 233 230 229
Average hourly rate £19.00 £17.25 £20.00
Average hourly rate % change year-on-year
+10.14% -13.75%
90% offered a hourly rate of more than £12.00 £11.00 £11.00
10% offered a hourly rate of more than £41.00 £37.85 £42.50
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 31 July 2015.

Service Desk Analyst Hourly Rate Histogram in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +11 26 £139 -7.16% 5
Essex -9 20 £110 -16.98% 3
Suffolk +10 8 £103 - 1
Norfolk +2 7 £130 -13.33% 1
Hertfordshire -15 5 - - 3
Bedfordshire +14 4 £98 - 2
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 31 July 2015, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 79 (62.20%) Windows
2 75 (59.06%) ITIL
3 74 (58.27%) Active Directory
4 64 (50.39%) MS Office
5 63 (49.61%) Microsoft
6 45 (35.43%) Citrix
7 41 (32.28%) Windows 7
8 38 (29.92%) MS Excel
9 35 (27.56%) Incident Management
10 26 (20.47%) Finance
11 23 (18.11%) Blackberry
12 17 (13.39%) SLA
13 16 (12.60%) Cisco
14 14 (11.02%) IBM Notes
14 14 (11.02%) Symantec
14 14 (11.02%) Lotus
14 14 (11.02%) Service Delivery
15 13 (10.24%) Law
15 13 (10.24%) McAfee
15 13 (10.24%) Adobe
15 13 (10.24%) Document Management
16 12 (9.45%) MCP
17 9 (7.09%) Windows XP
17 9 (7.09%) Microsoft Certification
17 9 (7.09%) Mac OS X
18 8 (6.30%) MS PowerPoint
19 7 (5.51%) NHS
19 7 (5.51%) ITSM
20 6 (4.72%) Telecoms
21 5 (3.94%) Remedy

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 31 July 2015, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (11.02%) IBM Notes
2 4 (3.15%) MS Exchange
3 1 (0.79%) SharePoint 2010
3 1 (0.79%) Lotus Domino
3 1 (0.79%) SharePoint
Applications
1 64 (50.39%) MS Office
2 38 (29.92%) MS Excel
3 8 (6.30%) MS PowerPoint
Business Applications
1 1 (0.79%) SAP Business One
1 1 (0.79%) TeleForm
Cloud Services
1 1 (0.79%) Office 365
Communications & Networking
1 4 (3.15%) VPN
1 4 (3.15%) Internet
2 3 (2.36%) VoIP
3 1 (0.79%) WAN
3 1 (0.79%) ADSL
3 1 (0.79%) LAN
3 1 (0.79%) SAN
Development Applications
1 1 (0.79%) Oracle Forms
General
1 26 (20.47%) Finance
2 13 (10.24%) Law
3 6 (4.72%) Telecoms
4 5 (3.94%) French Language
5 3 (2.36%) Legal
6 2 (1.57%) German Language
Libraries, Frameworks & Software Standards
1 1 (0.79%) HTML
1 1 (0.79%) Middleware
Miscellaneous
1 23 (18.11%) Blackberry
2 7 (5.51%) NHS
3 5 (3.94%) BYOD
4 1 (0.79%) AS400
4 1 (0.79%) iPhone
Operating Systems
1 79 (62.20%) Windows
2 41 (32.28%) Windows 7
3 9 (7.09%) Windows XP
3 9 (7.09%) Mac OS X
4 4 (3.15%) Linux
5 3 (2.36%) Windows Vista
5 3 (2.36%) Windows Server 2008
6 2 (1.57%) CentOS
6 2 (1.57%) Ubuntu
7 1 (0.79%) Windows 8
7 1 (0.79%) Mac OS
7 1 (0.79%) Windows Server 2003
Processes & Methodologies
1 75 (59.06%) ITIL
2 35 (27.56%) Incident Management
3 14 (11.02%) Service Delivery
4 13 (10.24%) Document Management
5 7 (5.51%) ITSM
6 4 (3.15%) Service Management
6 4 (3.15%) Stakeholder Engagement
7 2 (1.57%) Service Desk Management
7 2 (1.57%) Line Management
8 1 (0.79%) Problem Management
8 1 (0.79%) Time Management
8 1 (0.79%) Process Management
8 1 (0.79%) CRM
8 1 (0.79%) Change Management
Qualifications
1 12 (9.45%) MCP
2 9 (7.09%) Microsoft Certification
3 5 (3.94%) ITIL Foundation Certificate
4 4 (3.15%) Security Cleared
4 4 (3.15%) Degree
5 3 (2.36%) ITIL Certification
6 2 (1.57%) CCNA
6 2 (1.57%) Cisco Certification
7 1 (0.79%) A+ Certification
7 1 (0.79%) ECDL
7 1 (0.79%) SC Cleared
Quality Assurance & Compliance
1 17 (13.39%) SLA
System Software
1 74 (58.27%) Active Directory
2 1 (0.79%) VMware ESX
2 1 (0.79%) Citrix Presentation Server
Systems Management
1 2 (1.57%) OpenView
1 2 (1.57%) OVSD
2 1 (0.79%) Backup Exec
Vendors
1 63 (49.61%) Microsoft
2 45 (35.43%) Citrix
3 16 (12.60%) Cisco
4 14 (11.02%) Lotus
4 14 (11.02%) Symantec
5 13 (10.24%) McAfee
5 13 (10.24%) Adobe
6 5 (3.94%) Remedy
6 5 (3.94%) WorldPay
7 3 (2.36%) ServiceNow
7 3 (2.36%) VMware
8 2 (1.57%) Apple
8 2 (1.57%) HP
9 1 (0.79%) Dell
9 1 (0.79%) EMC
9 1 (0.79%) Sun
9 1 (0.79%) Oracle
9 1 (0.79%) SAP
9 1 (0.79%) Mitel
9 1 (0.79%) Spiceworks
Peterborough, Cambridgeshire
HAYS INFORMATION TECHNOLOGY
Rate: £12.00 - £14.00 per hour
Posted: 3 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 3 days ago
Ipswich, Suffolk
HAYS INFORMATION TECHNOLOGY
Rate: £9 per hour
Posted: 3 days ago
Norwich, Norfolk
HAYS INFORMATION TECHNOLOGY
Rate: £100.00 - £130.00 per annum
Posted: 3 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 3 days ago
Cambridge, Cambridgeshire
Lorien Resourcing
Posted: 5 days ago
Rickmansworth, Hertfordshire
Lorien Resourcing
Rate: £11.50 per hour
Posted: 6 days ago
Cambridge
CPS Group
Rate: £180 - 195 per day
Posted: 25 days ago