East of England Service Desk Analyst Contracts

This section looks at the demand for the Service Desk Analyst role in IT contracts within the East of England region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 August 2008 with a comparison to the same period last year.

Service Desk Analyst
Location Aberdeen Andover Basildon Basingstoke Bath Bedford Bedfordshire Bellshill Berkshire Birmingham Bristol Buckinghamshire Camberley Cambridge Cambridgeshire Cardiff Chelmsford City of London Coventry Crawley Derby Derbyshire Dorking Dudley Durham East Midlands East of England East Sussex Eastleigh Edinburgh England Essex Folkestone Glasgow Gloucester Gloucestershire Hampshire Hartlepool Hastings Havant Hertfordshire High Wycombe Kent Leeds Leicester Leicestershire Livingston London Lutterworth Manchester Middlesex Milton Keynes Newcastle Norfolk North East North Lanarkshire North West North Yorkshire Norwich Nottingham Nottinghamshire Oxford Oxfordshire Portsmouth Reading Reigate Romford Salisbury Scotland Sheffield Shropshire Slough Somerset South East South Wales South West South Yorkshire Southampton Staffordshire Stockton-on-Tees Suffolk Surrey Swindon Telford Tyne and Wear UK Uxbridge Wales Warwick Warwickshire West Lothian West Midlands West Sussex West Yorkshire Wiltshire Wokingham Wolverhampton Worthing Yorkshire	3 months to 29 Aug 2008	Same period last year
Rank	115	133
Rank change on same period last year	+18
Matching contract IT job ads	24	20
As % of all UK contract IT job ads sampled	0.032 %	0.020 %
As % of the category below	0.695 %	0.435 %
Daily rates quoted	8	0
Average minimum daily rate	£85	-
Average daily rate	£92	-
% change on same period last year	-
Average maximum daily rate	£99	-
UK excluding London average daily rate	£121	£112
% change on same period last year	+8.61 %
Hourly rates quoted	10	14
Average minimum hourly rate	£13.00	£9.68
Average hourly rate	£13.38	£10.85
% change on same period last year	+23.29 %
Average maximum hourly rate	£13.75	£12.02
UK excluding London average hourly rate	£13.38	£11.90
% change on same period last year	+12.37 %
Job Titles East of England
Matching contract IT job ads	3451	4596
As % of all UK contract IT job ads sampled	4.600 %	4.585 %
Daily rates quoted	1085	1406
Average minimum daily rate	£331	£324
Average daily rate	£354	£343
% change on same period last year	+3.17 %
Average maximum daily rate	£376	£361
UK excluding London average daily rate	£356	£355
% change on same period last year	+0.30 %
Hourly rates quoted	454	636
Average minimum hourly rate	£22.18	£25.47
Average hourly rate	£23.66	£26.68
% change on same period last year	-11.30 %
Average maximum hourly rate	£25.15	£27.89
UK excluding London average hourly rate	£23.79	£25.66
% change on same period last year	-7.31 %
Service Desk Analyst England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Desk Analyst
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Desk Analyst across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 29 August 2008.

Service Desk Analyst
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 29 August 2008.

Service Desk Analyst
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 29 August 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Essex	+9	10	£84	-
Norfolk	+5	6	-	-
Hertfordshire	+12	4	£105	-
Suffolk	-	3	-	-
Bedfordshire	+23	3	-	-
Cambridgeshire	+11	1	-	-

Service Desk Analyst England

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 29 August 2008, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 44 (69.84 %) MS Office 2 30 (47.62 %) Windows 3 22 (34.92 %) Lotus Notes 3 22 (34.92 %) Microsoft 3 22 (34.92 %) Lotus 4 20 (31.75 %) MS Excel 5 19 (30.16 %) Windows XP 6 15 (23.81 %) Active Directory 7 14 (22.22 %) Finance 8 8 (12.70 %) Remedy 8 8 (12.70 %) Internet 8 8 (12.70 %) MS Exchange 9 7 (11.11 %) VPN 10 6 (9.524 %) ITIL 11 5 (7.937 %) Blackberry

11 5 (7.937 %) Automotive 12 4 (6.349 %) French Language 12 4 (6.349 %) Telecoms 12 4 (6.349 %) SAP 13 3 (4.762 %) SLA 13 3 (4.762 %) NHS 13 3 (4.762 %) HP 13 3 (4.762 %) Microsoft Certification 13 3 (4.762 %) Novell 13 3 (4.762 %) Change Management 13 3 (4.762 %) Problem Management 14 2 (3.175 %) AS400 14 2 (3.175 %) Citrix 14 2 (3.175 %) PDA 14 2 (3.175 %) OVSD

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 29 August 2008, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms 1 22 (34.92 %) Lotus Notes 2 8 (12.70 %) MS Exchange	Applications 1 44 (69.84 %) MS Office 2 20 (31.75 %) MS Excel
Business Applications 1 2 (3.175 %) assyst	Communications & Networking 1 8 (12.70 %) Internet 2 7 (11.11 %) VPN
General 1 14 (22.22 %) Finance 2 5 (7.937 %) Automotive 3 4 (6.349 %) Telecoms 4 2 (3.175 %) Pharmaceutical	Miscellaneous 1 5 (7.937 %) Blackberry 2 4 (6.349 %) French Language 3 3 (4.762 %) NHS 4 2 (3.175 %) AS400 4 2 (3.175 %) PDA 5 1 (1.587 %) Data Protection Act
Operating Systems 1 30 (47.62 %) Windows 2 19 (30.16 %) Windows XP 3 2 (3.175 %) Windows 2000 4 1 (1.587 %) VMS 4 1 (1.587 %) NetWare 4 1 (1.587 %) Windows Server 2003	Processes & Methodologies 1 6 (9.524 %) ITIL 2 3 (4.762 %) Change Management 2 3 (4.762 %) Problem Management 3 1 (1.587 %) Data Protection 3 1 (1.587 %) Incident Management 3 1 (1.587 %) Service Management
Qualifications 1 3 (4.762 %) Microsoft Certification 2 2 (3.175 %) MOS 2 2 (3.175 %) MCP 3 1 (1.587 %) MCSA 3 1 (1.587 %) MCDST 3 1 (1.587 %) Degree	Quality Assurance & Compliance 1 3 (4.762 %) SLA
System Software 1 15 (23.81 %) Active Directory	Systems Management 1 2 (3.175 %) OpenView 1 2 (3.175 %) OVSD 2 1 (1.587 %) Systems Management Server (SMS)
Vendors 1 22 (34.92 %) Microsoft 1 22 (34.92 %) Lotus 2 8 (12.70 %) Remedy 3 4 (6.349 %) SAP 4 3 (4.762 %) HP 4 3 (4.762 %) Novell 5 2 (3.175 %) Citrix 6 1 (1.587 %) Dell 6 1 (1.587 %) LANDesk