The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 85 83 99
Rank change year-on-year
-2 +16
Contract jobs requiring a Service Desk Analyst 54 33 33
As % of all contract IT jobs located in the East of England 1.75% 1.49% 1.07%
As % of the Job Titles category 1.89% 1.59% 1.14%
Number of daily rates quoted 13 17 4
Average daily rate £135 £100 £99
Average daily rate % change year-on-year
+35.00% +1.01%
90% offered a daily rate of more than £103 £85 £88
10% offered a daily rate of more than £178 £120 £131
UK excluding London average daily rate £109 £100 £120
% change year-on-year
+8.75% -16.66%
Number of hourly rates quoted 27 8 20
Average hourly rate £12.50 £12.00 £12.00
Average hourly rate % change year-on-year
+4.16% -
UK excluding London average hourly rate £13.88 £12.00 £13.00
% change year-on-year
+15.66% -7.69%
Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2863 2078 2902
As % of all contract IT jobs located in the East of England 92.86% 93.60% 94.04%
Number of daily rates quoted 1600 1056 1409
Average daily rate £375 £350 £350
Average daily rate % change year-on-year
+7.14% -
90% offered a daily rate of more than £215 £185 £210
10% offered a daily rate of more than £500 £487 £475
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 206 248 287
Average hourly rate £23.00 £22.50 £27.00
Average hourly rate % change year-on-year
+2.22% -16.66%
90% offered a hourly rate of more than £10.50 £11.00 £12.00
10% offered a hourly rate of more than £40.50 £40.00 £42.50
UK excluding London average hourly rate £17.50 £17.50 £19.00
% change year-on-year
- -7.89%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 24 April 2014.

Service Desk Analyst Daily Rate Histogram in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 24 April 2014.

Service Desk Analyst Hourly Rate Histogram in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Essex -9 22 £170 +88.88% 2
Cambridgeshire -1 16 £160 +72.97%
Hertfordshire -8 7 £125 +19.04% 1
Bedfordshire -14 6 £108 -14.00%
Suffolk - 5 - -
Norfolk +2 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 24 April 2014, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 64 (68.09%) Windows
2 50 (53.19%) ITIL
3 49 (52.13%) MS Office
4 47 (50.00%) Active Directory
5 34 (36.17%) Microsoft
6 30 (31.91%) Windows XP
7 29 (30.85%) MS Excel
8 28 (29.79%) Citrix
9 24 (25.53%) Windows 7
10 21 (22.34%) HP
11 20 (21.28%) MCP
11 20 (21.28%) Incident Management
12 18 (19.15%) McAfee
13 16 (17.02%) Microsoft Certification
14 15 (15.96%) MS Exchange
15 14 (14.89%) SLA
16 13 (13.83%) OpenView
16 13 (13.83%) Service Delivery
16 13 (13.83%) Blackberry
16 13 (13.83%) OVSD
17 11 (11.70%) Cisco
18 10 (10.64%) Finance
18 10 (10.64%) Security Cleared
19 9 (9.57%) SCCM
20 8 (8.51%) MCDST
20 8 (8.51%) Symantec
20 8 (8.51%) Law
20 8 (8.51%) Adobe
20 8 (8.51%) Lotus
20 8 (8.51%) IBM Notes

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 24 April 2014, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (15.96%) MS Exchange
2 8 (8.51%) IBM Notes
3 6 (6.38%) Exchange Server 2007
4 2 (2.13%) Lync
4 2 (2.13%) Exchange Server 2010
5 1 (1.06%) Exchange Server 2013
5 1 (1.06%) Exchange Server 2003
Applications
1 49 (52.13%) MS Office
2 29 (30.85%) MS Excel
3 6 (6.38%) MS PowerPoint
Cloud Services
1 2 (2.13%) Google Apps
Communications & Networking
1 7 (7.45%) VPN
2 5 (5.32%) Internet
2 5 (5.32%) VoIP
3 4 (4.26%) WAN
3 4 (4.26%) ADSL
4 3 (3.19%) TCP/IP
5 2 (2.13%) LAN
5 2 (2.13%) Firewall
5 2 (2.13%) Wireless
6 1 (1.06%) Intranet
General
1 10 (10.64%) Finance
2 8 (8.51%) Law
3 4 (4.26%) Pharmaceutical
3 4 (4.26%) Manufacturing
4 2 (2.13%) Legal
5 1 (1.06%) Publishing
5 1 (1.06%) French Language
5 1 (1.06%) German Language
Miscellaneous
1 13 (13.83%) Blackberry
2 3 (3.19%) iPhone
3 2 (2.13%) Management Information System
3 2 (2.13%) Video Conferencing
4 1 (1.06%) Smartphone
4 1 (1.06%) iSeries
4 1 (1.06%) iPad
Operating Systems
1 64 (68.09%) Windows
2 30 (31.91%) Windows XP
3 24 (25.53%) Windows 7
4 7 (7.45%) Mac OS X
5 2 (2.13%) Windows Server 2003
5 2 (2.13%) Windows Vista
5 2 (2.13%) Windows 8
5 2 (2.13%) UNIX
6 1 (1.06%) Windows Server 2012
6 1 (1.06%) Android
6 1 (1.06%) Windows Server 2008
Processes & Methodologies
1 50 (53.19%) ITIL
2 20 (21.28%) Incident Management
3 13 (13.83%) Service Delivery
4 4 (4.26%) Document Management
5 3 (3.19%) Service Management
6 2 (2.13%) Change Control
6 2 (2.13%) Problem Management
6 2 (2.13%) Time Management
7 1 (1.06%) Stakeholder Engagement
7 1 (1.06%) Workflow
7 1 (1.06%) Migration
7 1 (1.06%) PRINCE2
7 1 (1.06%) CRM
Programming Languages
1 2 (2.13%) C
Qualifications
1 20 (21.28%) MCP
2 16 (17.02%) Microsoft Certification
3 10 (10.64%) Security Cleared
4 8 (8.51%) MCDST
5 6 (6.38%) MCSA
6 4 (4.26%) A+ Certification
6 4 (4.26%) ITIL Certification
7 3 (3.19%) MCSE
8 2 (2.13%) MOS
8 2 (2.13%) SC Cleared
9 1 (1.06%) MCITP
9 1 (1.06%) Degree
9 1 (1.06%) PRINCE2 Certification
Quality Assurance & Compliance
1 14 (14.89%) SLA
2 1 (1.06%) ISO 9001
System Software
1 47 (50.00%) Active Directory
2 1 (1.06%) Hyper-V
Systems Management
1 13 (13.83%) OpenView
1 13 (13.83%) OVSD
2 9 (9.57%) SCCM
Vendors
1 34 (36.17%) Microsoft
2 28 (29.79%) Citrix
3 21 (22.34%) HP
4 18 (19.15%) McAfee
5 11 (11.70%) Cisco
6 8 (8.51%) Adobe
6 8 (8.51%) Lotus
6 8 (8.51%) Symantec
7 3 (3.19%) Remedy
7 3 (3.19%) Google
8 2 (2.13%) LANDesk
8 2 (2.13%) Altiris
8 2 (2.13%) Apple
9 1 (1.06%) Toshiba
9 1 (1.06%) VMware
9 1 (1.06%) SonicWALL
9 1 (1.06%) Barracuda Networks
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 2 days ago
Essex
Annapurna
Rate: £27000 - £33000 per annum
Posted: 22 days ago
Suffolk
Hays IT - Uk Posting account
Rate: £9 - £13 per hour
Posted: 22 days ago