The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 80 74 78
Rank change year-on-year
-6 +4
Contract jobs requiring a Service Desk Analyst 68 69 49
As % of all contract IT jobs located in the East of England 2.30% 2.35% 2.16%
As % of the Job Titles category 2.46% 2.56% 2.29%
Number of daily rates quoted 14 9 18
Average daily rate
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£113 £150 £98
Average daily rate % change year-on-year
-25.00% +53.84%
90% offered a daily rate of more than £77 £94 £85
10% offered a daily rate of more than £130 £183 £167
UK excluding London average daily rate £125 £125 £111
% change year-on-year
- +12.35%
Number of hourly rates quoted 44 38 13
Average hourly rate £12.50 £14.50 £12.20
Average hourly rate % change year-on-year
-13.79% +18.85%
90% offered a hourly rate of more than £11.00 £9.95 £10.10
10% offered a hourly rate of more than £19.00 £17.50 £16.00
UK excluding London average hourly rate £13.00 £14.00 £12.50
% change year-on-year
-7.14% +12.00%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2767 2691 2136
As % of all contract IT jobs located in the East of England 93.76% 91.62% 94.35%
Number of daily rates quoted 1666 1542 1098
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £208 £200 £200
10% offered a daily rate of more than £500 £475 £469
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 223 225 235
Average hourly rate £19.00 £16.50 £23.50
Average hourly rate % change year-on-year
+15.15% -29.78%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.25 £37.75 £42.50
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 2 July 2015.

Service Desk Analyst Hourly Rate Histogram in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +11 22 £91 -51.13%
Essex -19 20 £120 -9.43%
Norfolk +6 10 £130 +6.12%
Bedfordshire +10 7 £98 -14.67% 2
Suffolk +14 6 - -
Hertfordshire -28 3 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 2 July 2015, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 90 (66.67%) Windows
2 82 (60.74%) Active Directory
3 79 (58.52%) ITIL
4 78 (57.78%) MS Office
5 74 (54.81%) Microsoft
6 52 (38.52%) Citrix
7 46 (34.07%) MS Excel
7 46 (34.07%) Windows 7
8 40 (29.63%) Incident Management
9 30 (22.22%) Finance
10 27 (20.00%) Blackberry
11 19 (14.07%) SLA
12 17 (12.59%) Cisco
12 17 (12.59%) Service Delivery
13 16 (11.85%) Law
13 16 (11.85%) McAfee
13 16 (11.85%) Symantec
13 16 (11.85%) IBM Notes
13 16 (11.85%) Lotus
13 16 (11.85%) Adobe
13 16 (11.85%) Document Management
14 14 (10.37%) MCP
15 12 (8.89%) Windows XP
16 8 (5.93%) Microsoft Certification
16 8 (5.93%) MS PowerPoint
17 7 (5.19%) French Language
17 7 (5.19%) Windows Vista
17 7 (5.19%) Mac OS X
17 7 (5.19%) VPN
18 6 (4.44%) Remedy

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 2 July 2015, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (11.85%) IBM Notes
2 3 (2.22%) MS Exchange
3 1 (0.74%) SharePoint 2010
3 1 (0.74%) SharePoint
Applications
1 78 (57.78%) MS Office
2 46 (34.07%) MS Excel
3 8 (5.93%) MS PowerPoint
Business Applications
1 1 (0.74%) SAP Business One
1 1 (0.74%) TeleForm
Cloud Services
1 3 (2.22%) Office 365
Communications & Networking
1 7 (5.19%) VPN
2 5 (3.70%) Internet
3 1 (0.74%) SAN
3 1 (0.74%) ADSL
3 1 (0.74%) LAN
3 1 (0.74%) WAN
Development Applications
1 1 (0.74%) Oracle Forms
General
1 30 (22.22%) Finance
2 16 (11.85%) Law
3 7 (5.19%) French Language
4 4 (2.96%) Telecoms
4 4 (2.96%) Legal
5 3 (2.22%) German Language
6 1 (0.74%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.74%) Middleware
Miscellaneous
1 27 (20.00%) Blackberry
2 6 (4.44%) BYOD
3 5 (3.70%) NHS
4 2 (1.48%) Analytical Skills
5 1 (0.74%) AS400
5 1 (0.74%) iPhone
Operating Systems
1 90 (66.67%) Windows
2 46 (34.07%) Windows 7
3 12 (8.89%) Windows XP
4 7 (5.19%) Mac OS X
4 7 (5.19%) Windows Vista
5 3 (2.22%) Windows Server 2008
6 1 (0.74%) Mac OS
6 1 (0.74%) Windows 8
6 1 (0.74%) Windows Server 2003
Processes & Methodologies
1 79 (58.52%) ITIL
2 40 (29.63%) Incident Management
3 17 (12.59%) Service Delivery
4 16 (11.85%) Document Management
5 6 (4.44%) Service Management
6 3 (2.22%) ITSM
6 3 (2.22%) Stakeholder Engagement
6 3 (2.22%) Service Desk Management
6 3 (2.22%) Line Management
7 1 (0.74%) Problem Management
7 1 (0.74%) Time Management
7 1 (0.74%) Change Management
7 1 (0.74%) Process Management
7 1 (0.74%) CRM
Qualifications
1 14 (10.37%) MCP
2 8 (5.93%) Microsoft Certification
3 5 (3.70%) Security Cleared
4 4 (2.96%) ITIL Foundation Certificate
5 2 (1.48%) ITIL Certification
6 1 (0.74%) Degree
6 1 (0.74%) SC Cleared
6 1 (0.74%) A+ Certification
6 1 (0.74%) CCNA
6 1 (0.74%) Cisco Certification
Quality Assurance & Compliance
1 19 (14.07%) SLA
System Software
1 82 (60.74%) Active Directory
2 1 (0.74%) VMware ESX
Systems Management
1 4 (2.96%) OpenView
1 4 (2.96%) OVSD
Vendors
1 74 (54.81%) Microsoft
2 52 (38.52%) Citrix
3 17 (12.59%) Cisco
4 16 (11.85%) Lotus
4 16 (11.85%) Adobe
4 16 (11.85%) Symantec
4 16 (11.85%) McAfee
5 6 (4.44%) Remedy
5 6 (4.44%) WorldPay
6 4 (2.96%) HP
7 3 (2.22%) ServiceNow
8 2 (1.48%) Apple
8 2 (1.48%) VMware
9 1 (0.74%) Mitel
9 1 (0.74%) Spiceworks
9 1 (0.74%) RightFax
9 1 (0.74%) Metastorm
9 1 (0.74%) Dell
9 1 (0.74%) EMC
9 1 (0.74%) Sun
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Ashdown IT
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