The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 65 84 82
Rank change year-on-year
+19 -2
Contract jobs requiring a Service Desk Analyst 88 45 63
As % of all contract IT jobs located in the East of England 2.87% 1.86% 2.09%
As % of the Job Titles category 3.07% 2.00% 2.22%
Number of daily rates quoted 31 12 23
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£150 £118 £100
Average daily rate % change year-on-year
+27.38% +17.75%
90% offered a daily rate of more than £120 £110 £96
10% offered a daily rate of more than £175 £158 £134
UK excluding London average daily rate £125 £108 £110
% change year-on-year
+16.27% -2.27%
Number of hourly rates quoted 42 23 20
Average hourly rate £16.10 £12.00 £14.50
Average hourly rate % change year-on-year
+34.16% -17.24%
90% offered a hourly rate of more than £10.50 £9.25 £10.45
10% offered a hourly rate of more than £16.50 £16.50 £16.50
UK excluding London average hourly rate £12.50 £12.50 £14.00
% change year-on-year
- -10.71%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2864 2255 2843
As % of all contract IT jobs located in the East of England 93.29% 93.22% 94.36%
Number of daily rates quoted 1792 1170 1425
Average daily rate £375 £350 £350
Average daily rate % change year-on-year
+7.14% -
90% offered a daily rate of more than £200 £185 £185
10% offered a daily rate of more than £525 £500 £475
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 200 239 274
Average hourly rate £16.50 £17.00 £18.63
Average hourly rate % change year-on-year
-2.94% -8.72%
90% offered a hourly rate of more than £10.50 £10.25 £10.50
10% offered a hourly rate of more than £39.65 £42.50 £40.00
UK excluding London average hourly rate £16.16 £16.20 £17.50
% change year-on-year
-0.24% -7.42%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 24 October 2014.

Service Desk Analyst Daily Rate Histogram in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +25 35 £150 -16.66% 10
Essex -5 29 £144 +23.39% 1
Hertfordshire -22 12 £110 - 2
Norfolk -7 5 £135 +22.72% 4
Bedfordshire -12 5 - - 2
Suffolk +9 2 - - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 24 October 2014, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 96 (64.43%) Windows
2 82 (55.03%) MS Office
3 80 (53.69%) Active Directory
4 73 (48.99%) ITIL
5 71 (47.65%) MS Excel
6 64 (42.95%) Citrix
7 62 (41.61%) Windows 7
8 53 (35.57%) Blackberry
9 52 (34.90%) Microsoft
10 48 (32.21%) Finance
11 40 (26.85%) Incident Management
12 32 (21.48%) Windows XP
13 28 (18.79%) Law
14 25 (16.78%) HP
15 23 (15.44%) Document Management
16 22 (14.77%) Remedy
17 20 (13.42%) SLA
18 18 (12.08%) OpenView
19 16 (10.74%) OVSD
20 14 (9.40%) MCP
21 13 (8.72%) VPN
22 12 (8.05%) Service Management
22 12 (8.05%) Microsoft Certification
23 11 (7.38%) MS Exchange
23 11 (7.38%) Manufacturing
23 11 (7.38%) Internet
24 10 (6.71%) McAfee
24 10 (6.71%) Mac OS X
24 10 (6.71%) Advertising
24 10 (6.71%) VMware

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 24 October 2014, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (7.38%) MS Exchange
2 5 (3.36%) IBM Notes
2 5 (3.36%) Exchange Server 2007
3 2 (1.34%) Blackberry Enterprise Server
4 1 (0.67%) Exchange Server 2003
4 1 (0.67%) SharePoint
4 1 (0.67%) Exchange Server 2010
Applications
1 82 (55.03%) MS Office
2 71 (47.65%) MS Excel
3 1 (0.67%) MS Visio
3 1 (0.67%) MS PowerPoint
3 1 (0.67%) Adobe Creative Suite
3 1 (0.67%) MS Project
Business Applications
1 7 (4.70%) Remedy ITSM
Cloud Services
1 2 (1.34%) Office 365
Communications & Networking
1 13 (8.72%) VPN
2 11 (7.38%) Internet
3 9 (6.04%) ADSL
4 7 (4.70%) VoIP
5 6 (4.03%) Broadband
6 2 (1.34%) ISDN
6 2 (1.34%) PBX
6 2 (1.34%) Wi-Fi
Database & Business Intelligence
1 2 (1.34%) Oracle Exadata
General
1 48 (32.21%) Finance
2 28 (18.79%) Law
3 11 (7.38%) Manufacturing
4 10 (6.71%) Advertising
5 4 (2.68%) Pharmaceutical
6 2 (1.34%) Legal
7 1 (0.67%) Publishing
Miscellaneous
1 53 (35.57%) Blackberry
2 5 (3.36%) Analytical Skills
3 2 (1.34%) NHS
4 1 (0.67%) Thin Client
4 1 (0.67%) CCTV
4 1 (0.67%) Data Protection Act
4 1 (0.67%) Fat Client
4 1 (0.67%) iPhone
Operating Systems
1 96 (64.43%) Windows
2 62 (41.61%) Windows 7
3 32 (21.48%) Windows XP
4 10 (6.71%) Mac OS X
5 5 (3.36%) Windows Server 2003
6 3 (2.01%) Android
6 3 (2.01%) Apple iOS
7 2 (1.34%) Windows Phone
7 2 (1.34%) Linux
8 1 (0.67%) Windows Server 2008
8 1 (0.67%) Windows Vista
8 1 (0.67%) Windows 8
8 1 (0.67%) Windows Server 2012
Processes & Methodologies
1 73 (48.99%) ITIL
2 40 (26.85%) Incident Management
3 23 (15.44%) Document Management
4 12 (8.05%) Service Management
5 5 (3.36%) Service Delivery
5 5 (3.36%) Knowledge Management
6 4 (2.68%) Data Entry
6 4 (2.68%) Problem Management
7 3 (2.01%) Asset Management
8 2 (1.34%) Capacity Management
8 2 (1.34%) Service Desk Management
8 2 (1.34%) Line Management
8 2 (1.34%) Time Management
8 2 (1.34%) Change Management
9 1 (0.67%) Data Protection
9 1 (0.67%) Change Control
Qualifications
1 14 (9.40%) MCP
2 12 (8.05%) Microsoft Certification
3 8 (5.37%) Security Cleared
4 5 (3.36%) MCDST
5 4 (2.68%) ITIL Certification
5 4 (2.68%) MOS
5 4 (2.68%) MCSA
6 1 (0.67%) CCNA
6 1 (0.67%) Cisco Certification
6 1 (0.67%) MCSE
6 1 (0.67%) A+ Certification
6 1 (0.67%) MCTS
6 1 (0.67%) SC Cleared
6 1 (0.67%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (13.42%) SLA
System Software
1 80 (53.69%) Active Directory
2 4 (2.68%) VMware Infrastructure
3 2 (1.34%) Hyper-V
Systems Management
1 18 (12.08%) OpenView
2 16 (10.74%) OVSD
3 3 (2.01%) Systems Management Server (SMS)
Vendors
1 64 (42.95%) Citrix
2 52 (34.90%) Microsoft
3 25 (16.78%) HP
4 22 (14.77%) Remedy
5 10 (6.71%) McAfee
5 10 (6.71%) VMware
6 7 (4.70%) BMC
6 7 (4.70%) Cisco
7 6 (4.03%) Google
8 5 (3.36%) Lotus
8 5 (3.36%) Adobe
8 5 (3.36%) Symantec
9 3 (2.01%) Apple
9 3 (2.01%) LANDesk
10 2 (1.34%) Oracle
10 2 (1.34%) Dell
10 2 (1.34%) Avaya
11 1 (0.67%) Veeam
11 1 (0.67%) Wyse
Peterborough, Cambridgeshire
Integrity IT Solutions
Rate: Unspecified
Posted: Yesterday
Cambridge
Huxley Associates
Rate: £175 per day + competitive
Posted: Yesterday
Rickmansworth, Hertfordshire
Lorien Resourcing
Rate: Market Rate
Posted: 2 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 2 days ago
Cambridge, Cambridgeshire
TEKsystems
Rate: £120 - £175 per day
Posted: 3 days ago
Cambridge, Cambridgeshire
JM
Rate: £100 - £175 per day
Posted: 4 days ago
Peterborough, Cambridgeshire
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £15.00 per hour
Posted: 4 days ago
Peterborough, Cambridgeshire
The Bridge Ltd
Rate: From £95 to £110 per day
Posted: 4 days ago
Ipswich, Suffolk
HAYS INFORMATION TECHNOLOGY
Rate: £9 - £11 per day
Posted: 5 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 6 days ago
Bedford
Hays IT - Uk Posting account
Rate: Competitive
Posted: 12 days ago
Hertfordshire
Hays IT - Uk Posting account
Rate: £10.00 - £12.00 per hour
Posted: 26 days ago