The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 78 58 93
Rank change year-on-year
-20 +35
Contract jobs requiring a Service Desk Analyst 46 69 39
As % of all contract IT jobs located in the East of England 1.93% 2.70% 1.64%
As % of the Job Titles category 2.03% 2.80% 1.72%
Number of daily rates quoted 9 12 7
Average daily rate £123 £135 £120
Average daily rate % change year-on-year
-9.25% +12.50%
90% offered a daily rate of more than £102 £125 £116
10% offered a daily rate of more than £310 £169 £380
UK excluding London average daily rate £130 £125 £93
% change year-on-year
+4.00% +35.13%
Number of hourly rates quoted 23 46 26
Average hourly rate £15.00 £12.20 £12.25
Average hourly rate % change year-on-year
+22.95% -0.40%
90% offered a hourly rate of more than £11.00 £10.50 £10.75
10% offered a hourly rate of more than £16.50 £16.50 £18.25
UK excluding London average hourly rate £12.91 £12.45 £12.50
% change year-on-year
+3.69% -0.44%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2271 2467 2261
As % of all contract IT jobs located in the East of England 95.30% 96.56% 95.00%
Number of daily rates quoted 1358 1464 1234
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £240 £188 £191
10% offered a daily rate of more than £550 £550 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 214 227 244
Average hourly rate £20.50 £16.50 £19.00
Average hourly rate % change year-on-year
+24.24% -13.15%
90% offered a hourly rate of more than £11.00 £10.50 £11.25
10% offered a hourly rate of more than £50.68 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 9 February 2016.

Service Desk Analyst Daily Rate Histogram in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex -6 22 £381 +182.40% 4
Cambridgeshire +2 7 £100 -71.42% 1
Hertfordshire +6 6 £160 +45.45%
Suffolk +5 6 £116 - 1
Bedfordshire +5 4 £125 - 3
Norfolk -19 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 9 February 2016, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 65 (58.04%) Windows
2 63 (56.25%) Active Directory
3 51 (45.54%) MS Office
4 48 (42.86%) ITIL
5 42 (37.50%) Windows 7
6 40 (35.71%) Citrix
7 34 (30.36%) Microsoft
8 31 (27.68%) MS Excel
8 31 (27.68%) Incident Management
9 27 (24.11%) Finance
10 22 (19.64%) Blackberry
11 18 (16.07%) Law
11 18 (16.07%) Document Management
12 11 (9.82%) Security Cleared
12 11 (9.82%) Cisco
13 9 (8.04%) Windows XP
13 9 (8.04%) Degree
14 8 (7.14%) MCP
14 8 (7.14%) SLA
14 8 (7.14%) Windows 8
15 7 (6.25%) Symantec
15 7 (6.25%) Lotus
15 7 (6.25%) MS Exchange
15 7 (6.25%) IBM Notes
15 7 (6.25%) VMware
15 7 (6.25%) Service Delivery
16 6 (5.36%) Linux
16 6 (5.36%) Adobe
16 6 (5.36%) NHS
16 6 (5.36%) Intel Security

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 9 February 2016, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (6.25%) IBM Notes
1 7 (6.25%) MS Exchange
2 1 (0.89%) Exchange Server 2010
2 1 (0.89%) IBM Domino
2 1 (0.89%) Skype for Business
Applications
1 51 (45.54%) MS Office
2 31 (27.68%) MS Excel
3 1 (0.89%) MS PowerPoint
Business Applications
1 1 (0.89%) Remedy ITSM
Cloud Services
1 3 (2.68%) Office 365
Communications & Networking
1 3 (2.68%) LAN
1 3 (2.68%) VoIP
1 3 (2.68%) WAN
2 2 (1.79%) DHCP
2 2 (1.79%) DNS
2 2 (1.79%) Internet
2 2 (1.79%) Remote Desktop
2 2 (1.79%) TCP/IP
2 2 (1.79%) VPN
3 1 (0.89%) Intranet
3 1 (0.89%) VLAN
3 1 (0.89%) Wi-Fi
Database & Business Intelligence
1 1 (0.89%) BusinessObjects
1 1 (0.89%) Crystal Reports
1 1 (0.89%) Relational Database
General
1 27 (24.11%) Finance
2 18 (16.07%) Law
3 4 (3.57%) Banking
3 4 (3.57%) French Language
4 2 (1.79%) Advertising
4 2 (1.79%) German Language
4 2 (1.79%) Telecoms
5 1 (0.89%) Legal
5 1 (0.89%) Local Government
5 1 (0.89%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.89%) .NET
1 1 (0.89%) ASP.NET
Miscellaneous
1 22 (19.64%) Blackberry
2 6 (5.36%) NHS
3 5 (4.46%) iPhone
4 4 (3.57%) iPad
4 4 (3.57%) Management Information System
5 2 (1.79%) Analytical Skills
5 2 (1.79%) Driving Licence
5 2 (1.79%) Video Conferencing
6 1 (0.89%) BYOD
6 1 (0.89%) CMDB
6 1 (0.89%) Data Extraction
6 1 (0.89%) Data Structures
6 1 (0.89%) Handset
6 1 (0.89%) Learning Management System
6 1 (0.89%) Reinsurance
Operating Systems
1 65 (58.04%) Windows
2 42 (37.50%) Windows 7
3 9 (8.04%) Windows XP
4 8 (7.14%) Windows 8
5 6 (5.36%) Linux
6 5 (4.46%) Windows Server
7 4 (3.57%) Mac OS X
8 2 (1.79%) CentOS
8 2 (1.79%) Ubuntu
8 2 (1.79%) Unix
8 2 (1.79%) Windows Server 2008
9 1 (0.89%) Solaris
9 1 (0.89%) Windows Vista
Processes & Methodologies
1 48 (42.86%) ITIL
2 31 (27.68%) Incident Management
3 18 (16.07%) Document Management
4 7 (6.25%) Service Delivery
5 5 (4.46%) Service Management
6 3 (2.68%) ITSM
7 2 (1.79%) Asset Management
7 2 (1.79%) Change Management
7 2 (1.79%) ITIL V3
7 2 (1.79%) Migration
7 2 (1.79%) Problem Management
8 1 (0.89%) Business Intelligence
8 1 (0.89%) Continuous Improvement
8 1 (0.89%) Data Modelling
8 1 (0.89%) Disaster Recovery
8 1 (0.89%) High Availability
8 1 (0.89%) Mentoring
8 1 (0.89%) Mobile Device Management
8 1 (0.89%) Root Cause Analysis
8 1 (0.89%) Translating Business Requirements
Programming Languages
1 1 (0.89%) C#
1 1 (0.89%) SQL
Qualifications
1 11 (9.82%) Security Cleared
2 9 (8.04%) Degree
3 8 (7.14%) MCP
4 4 (3.57%) ITIL Certification
4 4 (3.57%) SC Cleared
5 3 (2.68%) MCSA
5 3 (2.68%) MCSE
5 3 (2.68%) Microsoft Certification
6 2 (1.79%) ECDL
7 1 (0.89%) A+ Certification
7 1 (0.89%) CCNA
7 1 (0.89%) Cisco Certification
7 1 (0.89%) MOS
Quality Assurance & Compliance
1 8 (7.14%) SLA
System Software
1 63 (56.25%) Active Directory
2 1 (0.89%) Citrix Presentation Server
2 1 (0.89%) Hyper-V
2 1 (0.89%) VMware Infrastructure
Systems Management
1 1 (0.89%) Backup Exec
1 1 (0.89%) OpenView
1 1 (0.89%) OVSD
Vendors
1 40 (35.71%) Citrix
2 34 (30.36%) Microsoft
3 11 (9.82%) Cisco
4 7 (6.25%) Lotus
4 7 (6.25%) Symantec
4 7 (6.25%) VMware
5 6 (5.36%) Adobe
5 6 (5.36%) Intel Security
6 3 (2.68%) HP
6 3 (2.68%) ServiceNow
7 2 (1.79%) Remedy
8 1 (0.89%) Apple
8 1 (0.89%) Avaya
8 1 (0.89%) BMC
8 1 (0.89%) Red Hat
8 1 (0.89%) WorldPay
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