The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 90 73 97
Rank change year-on-year
-17 +24
Contract jobs requiring a Service Desk Analyst 53 54 48
As % of all contract IT jobs located in the East of England 1.70% 2.23% 1.54%
As % of the Job Titles category 1.83% 2.37% 1.63%
Number of daily rates quoted 12 12 15
Average daily rate
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£150 £133 £100
Average daily rate % change year-on-year
+13.20% +32.50%
90% offered a daily rate of more than £135 £90 £99
10% offered a daily rate of more than £175 £179 £130
UK excluding London average daily rate £125 £111 £110
% change year-on-year
+12.99% +0.56%
Number of hourly rates quoted 24 23 22
Average hourly rate £12.50 £12.20 £12.00
Average hourly rate % change year-on-year
+2.45% +1.66%
90% offered a hourly rate of more than £10.50 £10.50 £10.65
10% offered a hourly rate of more than £16.50 £19.20 £16.90
UK excluding London average hourly rate £13.50 £13.00 £13.50
% change year-on-year
+3.84% -3.70%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2899 2277 2941
As % of all contract IT jobs located in the East of England 93.25% 94.05% 94.29%
Number of daily rates quoted 1726 1159 1458
Average daily rate £375 £360 £338
Average daily rate % change year-on-year
+4.16% +6.66%
90% offered a daily rate of more than £200 £200 £190
10% offered a daily rate of more than £500 £500 £450
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 225 208 354
Average hourly rate £20.00 £16.00 £22.50
Average hourly rate % change year-on-year
+25.00% -28.88%
90% offered a hourly rate of more than £11.00 £10.50 £11.50
10% offered a hourly rate of more than £37.50 £45.00 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.68
% change year-on-year
-2.94% -8.98%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 20 August 2014.

Service Desk Analyst Daily Rate Histogram in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex -12 20 £175 +70.73% 1
Cambridgeshire -3 15 £150 -14.28% 3
Hertfordshire -10 14 £170 -5.55% 3
Norfolk -5 3 £135 +20.00%
Bedfordshire - 1 - -
Suffolk - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 20 August 2014, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 78 (65.55%) Windows
2 63 (52.94%) ITIL
3 60 (50.42%) Active Directory
4 58 (48.74%) MS Office
5 49 (41.18%) Citrix
6 48 (40.34%) MS Excel
7 37 (31.09%) Windows XP
7 37 (31.09%) Microsoft
8 34 (28.57%) Windows 7
9 32 (26.89%) Incident Management
10 29 (24.37%) Blackberry
11 28 (23.53%) Finance
11 28 (23.53%) HP
12 20 (16.81%) OpenView
12 20 (16.81%) OVSD
13 18 (15.13%) McAfee
14 17 (14.29%) Law
15 16 (13.45%) Microsoft Certification
15 16 (13.45%) MCP
16 15 (12.61%) SLA
17 14 (11.76%) VPN
18 13 (10.92%) Cisco
19 12 (10.08%) Internet
19 12 (10.08%) Manufacturing
19 12 (10.08%) Document Management
20 11 (9.24%) Security Cleared
20 11 (9.24%) Remedy
21 10 (8.40%) MS Exchange
22 9 (7.56%) Symantec
22 9 (7.56%) VMware

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 20 August 2014, IT contractor jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (8.40%) MS Exchange
2 7 (5.88%) IBM Notes
3 6 (5.04%) Exchange Server 2007
4 2 (1.68%) Lync
5 1 (0.84%) Exchange Server 2003
5 1 (0.84%) Exchange Server 2010
Applications
1 58 (48.74%) MS Office
2 48 (40.34%) MS Excel
Business Applications
1 5 (4.20%) Remedy ITSM
Cloud Services
1 2 (1.68%) Office 365
Communications & Networking
1 14 (11.76%) VPN
2 12 (10.08%) Internet
3 6 (5.04%) VoIP
4 4 (3.36%) ADSL
4 4 (3.36%) Broadband
5 2 (1.68%) Firewall
5 2 (1.68%) Wireless
5 2 (1.68%) LAN
5 2 (1.68%) TCP/IP
Database & Business Intelligence
1 2 (1.68%) Oracle Exadata
General
1 28 (23.53%) Finance
2 17 (14.29%) Law
3 12 (10.08%) Manufacturing
4 4 (3.36%) Advertising
5 2 (1.68%) Publishing
5 2 (1.68%) Legal
5 2 (1.68%) Pharmaceutical
6 1 (0.84%) French Language
Miscellaneous
1 29 (24.37%) Blackberry
2 2 (1.68%) Management Information System
2 2 (1.68%) Video Conferencing
2 2 (1.68%) iPhone
3 1 (0.84%) Data Protection Act
3 1 (0.84%) CCTV
3 1 (0.84%) Fat Client
3 1 (0.84%) NHS
3 1 (0.84%) Thin Client
Operating Systems
1 78 (65.55%) Windows
2 37 (31.09%) Windows XP
3 34 (28.57%) Windows 7
4 8 (6.72%) Mac OS X
5 3 (2.52%) Windows Vista
6 2 (1.68%) Windows Server 2003
6 2 (1.68%) Linux
6 2 (1.68%) Windows 8
7 1 (0.84%) Windows Server 2008
7 1 (0.84%) Windows Server 2012
Processes & Methodologies
1 63 (52.94%) ITIL
2 32 (26.89%) Incident Management
3 12 (10.08%) Document Management
4 9 (7.56%) Service Delivery
5 8 (6.72%) Service Management
6 6 (5.04%) Problem Management
7 4 (3.36%) Data Entry
7 4 (3.36%) Time Management
8 3 (2.52%) Knowledge Management
8 3 (2.52%) Change Control
9 2 (1.68%) Change Management
9 2 (1.68%) Capacity Management
9 2 (1.68%) Kalman Filter
10 1 (0.84%) Data Protection
10 1 (0.84%) Stakeholder Engagement
10 1 (0.84%) PRINCE2
10 1 (0.84%) Workflow
Programming Languages
1 2 (1.68%) C
Qualifications
1 16 (13.45%) Microsoft Certification
1 16 (13.45%) MCP
2 11 (9.24%) Security Cleared
3 8 (6.72%) MCDST
4 7 (5.88%) MCSA
5 3 (2.52%) SC Cleared
6 2 (1.68%) A+ Certification
6 2 (1.68%) ITIL Certification
7 1 (0.84%) MCTS
7 1 (0.84%) MOS
7 1 (0.84%) PRINCE2 Certification
7 1 (0.84%) Cisco Certification
7 1 (0.84%) CCNA
7 1 (0.84%) MCSE
Quality Assurance & Compliance
1 15 (12.61%) SLA
System Software
1 60 (50.42%) Active Directory
2 2 (1.68%) VMware Infrastructure
Systems Management
1 20 (16.81%) OpenView
1 20 (16.81%) OVSD
2 3 (2.52%) SCCM
3 1 (0.84%) Systems Management Server (SMS)
Vendors
1 49 (41.18%) Citrix
2 37 (31.09%) Microsoft
3 28 (23.53%) HP
4 18 (15.13%) McAfee
5 13 (10.92%) Cisco
6 11 (9.24%) Remedy
7 9 (7.56%) Symantec
7 9 (7.56%) VMware
8 8 (6.72%) Adobe
9 7 (5.88%) Lotus
10 5 (4.20%) BMC
11 2 (1.68%) Apple
11 2 (1.68%) Oracle
11 2 (1.68%) Google
11 2 (1.68%) LANDesk
12 1 (0.84%) Veeam
12 1 (0.84%) Altiris
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 37 minutes ago
Peterborough, Cambridgeshire
The One Group
Rate: £10 - 12 per hour
Posted: 22 hours ago
Peterborough, Cambridgeshire
Harvey Nash plc
Rate: £12 per hour
Posted: 23 hours ago
Rickmansworth, Hertfordshire
Lorien Resourcing
Rate: £10 - £11 per hour
Posted: 4 days ago
Watford
Hays IT - Uk Posting account
Rate: £10.00 - £15.00 per hour
Posted: 22 days ago