The statistics below represent IT contracts advertised across the East of England region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 92 73 99
Rank change year-on-year
-19 +26
Contract jobs requiring a Service Desk Analyst 38 75 54
As % of all contract IT jobs located in the East of England 1.50% 2.39% 1.71%
As % of the Job Titles category 1.57% 2.50% 1.79%
Number of daily rates quoted 12 17 12
Median daily rate £108 £130 £150
Median daily rate % change year-on-year
-17.30% -13.33%
90% offered a daily rate of more than £96 £91 £135
10% offered a daily rate of more than £175 £190 £175
UK excluding London median daily rate £120 £120 £125
% change year-on-year
- -4.00%
Number of hourly rates quoted 18 49 25
Median hourly rate £16.50 £13.50 £12.50
Median hourly rate % change year-on-year
+22.22% +8.00%
90% offered a hourly rate of more than £11.00 £11.50 £10.50
10% offered a hourly rate of more than £19.00 £19.00 £16.50
UK excluding London median hourly rate £12.25 £13.50 £13.50
% change year-on-year
-9.25% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2428 2995 3012
As % of all contract IT jobs located in the East of England 95.55% 95.41% 95.38%
Number of daily rates quoted 1416 1773 1795
Median daily rate £375 £375 £365
Median daily rate % change year-on-year
- +2.73%
90% offered a daily rate of more than £220 £200 £200
10% offered a daily rate of more than £510 £513 £500
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 200 258 233
Median hourly rate £16.50 £19.00 £20.00
Median hourly rate % change year-on-year
-13.15% -5.00%
90% offered a hourly rate of more than £11.25 £12.00 £11.00
10% offered a hourly rate of more than £42.50 £40.18 £37.50
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Service Desk Analyst
Jobs Demand Trend in the East of England

The demand trend of IT contracts across the East of England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Daily Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Hourly Rate Trend in the East of England

Service Desk Analyst
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 25 August 2016.

Service Desk Analyst Hourly Rate Histogram in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +11 19 £175 +59.09%
Cambridgeshire -1 11 £108 -20.37% 2
Hertfordshire +9 5 £123 - 1
Suffolk -2 3 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 25 August 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring Service Desk Analyst in the job title.

1 85 (76.58%) Windows
2 79 (71.17%) Active Directory
3 69 (62.16%) MS Office
4 67 (60.36%) Windows 7
5 59 (53.15%) MS Excel
6 52 (46.85%) Finance
7 50 (45.05%) Incident Management
7 50 (45.05%) Citrix
8 43 (38.74%) Blackberry
9 40 (36.04%) Law
9 40 (36.04%) Document Management
10 25 (22.52%) ITIL
11 23 (20.72%) Microsoft
12 14 (12.61%) Office 365
13 8 (7.21%) SLA
13 8 (7.21%) HP
13 8 (7.21%) SharePoint
13 8 (7.21%) Windows 8
14 7 (6.31%) Cisco
15 6 (5.41%) Windows XP
15 6 (5.41%) MS Exchange
15 6 (5.41%) Skype for Business
15 6 (5.41%) Security Cleared
16 5 (4.50%) Remote Desktop
16 5 (4.50%) Service Management
16 5 (4.50%) VPN
16 5 (4.50%) Google
17 4 (3.60%) Banking
17 4 (3.60%) Retail
17 4 (3.60%) ITSM

Service Desk Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.21%) SharePoint
2 6 (5.41%) MS Exchange
2 6 (5.41%) Skype for Business
3 3 (2.70%) Exchange Server 2007
4 1 (0.90%) Exchange Server 2003
4 1 (0.90%) IBM Notes
4 1 (0.90%) Office Communications Server
Applications
1 69 (62.16%) MS Office
2 59 (53.15%) MS Excel
Cloud Services
1 14 (12.61%) Office 365
2 2 (1.80%) OneDrive
3 1 (0.90%) Google Apps
Communications & Networking
1 5 (4.50%) Remote Desktop
1 5 (4.50%) VPN
2 3 (2.70%) Cisco IOS
2 3 (2.70%) Intranet
2 3 (2.70%) WebEx
3 2 (1.80%) Skype
4 1 (0.90%) LAN
4 1 (0.90%) VoIP
4 1 (0.90%) WAN
General
1 52 (46.85%) Finance
2 40 (36.04%) Law
3 4 (3.60%) Banking
3 4 (3.60%) Retail
4 3 (2.70%) Legal
5 2 (1.80%) Manufacturing
6 1 (0.90%) Pharmaceutical
Miscellaneous
1 43 (38.74%) Blackberry
2 4 (3.60%) BYOD
3 3 (2.70%) Analytical Skills
4 1 (0.90%) Biometrics
4 1 (0.90%) EPoS
4 1 (0.90%) Virtual Team
Operating Systems
1 85 (76.58%) Windows
2 67 (60.36%) Windows 7
3 8 (7.21%) Windows 8
4 6 (5.41%) Windows XP
5 4 (3.60%) Windows Server
6 3 (2.70%) Windows 10
7 2 (1.80%) Apple iOS
7 2 (1.80%) Windows Server 2003
8 1 (0.90%) Windows Server 2008
Processes & Methodologies
1 50 (45.05%) Incident Management
2 40 (36.04%) Document Management
3 25 (22.52%) ITIL
4 5 (4.50%) Service Management
5 4 (3.60%) ITIL V3
5 4 (3.60%) ITSM
6 3 (2.70%) Project Management
6 3 (2.70%) Time Management
7 2 (1.80%) Service Delivery
8 1 (0.90%) Email Filtering
8 1 (0.90%) Kalman Filter
8 1 (0.90%) Migration
8 1 (0.90%) Server Monitoring
8 1 (0.90%) Virtual Team Management
8 1 (0.90%) Web Operations
Qualifications
1 6 (5.41%) Security Cleared
2 3 (2.70%) Degree
3 1 (0.90%) ITIL Certification
3 1 (0.90%) MCP
3 1 (0.90%) SC Cleared
Quality Assurance & Compliance
1 8 (7.21%) SLA
System Software
1 79 (71.17%) Active Directory
2 1 (0.90%) VMware Infrastructure
2 1 (0.90%) vSphere
Vendors
1 50 (45.05%) Citrix
2 23 (20.72%) Microsoft
3 8 (7.21%) HP
4 7 (6.31%) Cisco
5 5 (4.50%) Google
6 4 (3.60%) Remedy
6 4 (3.60%) ServiceNow
6 4 (3.60%) WorldPay
7 3 (2.70%) Adobe
7 3 (2.70%) CheckPoint
7 3 (2.70%) Kaspersky
8 2 (1.80%) Apple
9 1 (0.90%) Intel Security
9 1 (0.90%) Lotus
9 1 (0.90%) Mitel
9 1 (0.90%) Spiceworks
9 1 (0.90%) Sun
9 1 (0.90%) Symantec
9 1 (0.90%) VMware
Cambridge, Cambridgeshire
The One Group
Rate: £20k - 23k per year
Posted: 6 hours ago