The first table below looks at the demand for SLA skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited SLA over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Service Level Agreement (SLA)
Rank 87 57 70
Rank change year-on-year
-30 +13
Contract jobs citing SLA 63 67 70
As % of all contract IT jobs located in the East of England 2.08% 2.80% 2.31%
As % of the Quality Assurance & Compliance category 23.86% 38.29% 36.08%
Number of daily rates quoted 18 27 27
Average daily rate
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£278 £225 £200
Average daily rate % change year-on-year
+23.33% +12.50%
90% offered a daily rate of more than £124 £90 £99
10% offered a daily rate of more than £381 £435 £530
UK excluding London average daily rate £275 £300 £300
% change year-on-year
-8.33% -
Number of hourly rates quoted 15 6 11
Average hourly rate £20.21 £16.75 £16.00
Average hourly rate % change year-on-year
+20.62% +4.68%
90% offered a hourly rate of more than £10.75 £14.28 £11.84
10% offered a hourly rate of more than £28.60 £47.50 £30.00
UK excluding London average hourly rate £17.50 £15.50 £16.00
% change year-on-year
+12.90% -3.12%
Quality Assurance & Compliance Category
East of England
Contract IT job ads with a match in the
Quality Assurance & Compliance category
264 175 194
As % of all contract IT jobs located in the East of England 8.70% 7.32% 6.41%
Number of daily rates quoted 129 93 103
Average daily rate £361 £325 £350
Average daily rate % change year-on-year
+11.15% -7.14%
90% offered a daily rate of more than £225 £213 £183
10% offered a daily rate of more than £450 £425 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 35 9 29
Average hourly rate £27.50 £22.50 £29.00
Average hourly rate % change year-on-year
+22.22% -22.41%
90% offered a hourly rate of more than £15.20 £15.31 £12.42
10% offered a hourly rate of more than £42.50 £48.50 £37.30
UK excluding London average hourly rate £20.50 £17.50 £19.00
% change year-on-year
+17.14% -7.89%
SLA
England

SLA
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing SLA across the East of England region as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the East of England

SLA
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing SLA across the East of England region.

SLA Daily Rate Trend in the East of England

SLA
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing SLA across the East of England region over the 3 months to 28 July 2014.

SLA Daily Rate Histogram in the East of England

SLA
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing SLA across the East of England region.

SLA Hourly Rate Trend in the East of England

SLA
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing SLA across the East of England region over the 3 months to 28 July 2014.

SLA Hourly Rate Histogram in the East of England

SLA
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing SLA within the East of England region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +4 17 £225 -47.05% 7
Cambridgeshire -6 16 £213 - 5
Essex -19 12 £325 +44.44% 1
Norfolk -6 10 £265 +20.45%
Bedfordshire -16 6 £331 -26.38% 9
Suffolk - 2 - - 1
SLA
England

SLA
Top 30 Related IT Skills in the East of England

For the 6 months to 28 July 2014, IT contractor jobs across the East of England region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA.

1 66 (57.39%) ITIL
2 43 (37.39%) Service Delivery
3 38 (33.04%) Active Directory
4 34 (29.57%) Windows
5 25 (21.74%) Windows 7
6 24 (20.87%) HP
7 20 (17.39%) Finance
7 20 (17.39%) Incident Management
8 18 (15.65%) Microsoft
9 17 (14.78%) Windows XP
9 17 (14.78%) Service Management
9 17 (14.78%) Security Cleared
10 16 (13.91%) E-Commerce
10 16 (13.91%) Citrix
10 16 (13.91%) ITIL Certification
11 14 (12.17%) MS Exchange
11 14 (12.17%) Linux
12 13 (11.30%) MS Office
12 13 (11.30%) Microsoft Certification
13 12 (10.43%) ITIL V3
14 11 (9.57%) OpenView
14 11 (9.57%) MS Excel
14 11 (9.57%) UNIX
14 11 (9.57%) VMware
15 10 (8.70%) SC Cleared
15 10 (8.70%) Remedy
15 10 (8.70%) Windows Server 2003
15 10 (8.70%) MCP
15 10 (8.70%) DNS
16 9 (7.83%) DHCP

SLA
Top Related IT Skills in the East of England by Category

For the 6 months to 28 July 2014, IT contractor jobs across the East of England region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 14 (12.17%) MS Exchange
2 5 (4.35%) Lync
2 5 (4.35%) Exchange Server 2010
3 3 (2.61%) IIS
3 3 (2.61%) Blackberry Enterprise Server
4 2 (1.74%) Exchange Server 2003
4 2 (1.74%) WebSphere
4 2 (1.74%) Exchange Server 2007
5 1 (0.87%) MQSeries
5 1 (0.87%) Exchange Server 2013
5 1 (0.87%) WebLogic
Applications
1 13 (11.30%) MS Office
2 11 (9.57%) MS Excel
Business Applications
1 5 (4.35%) Remedy ITSM
2 1 (0.87%) BASE24
Cloud Services
1 5 (4.35%) Amazon AWS
2 1 (0.87%) Cloud Computing
2 1 (0.87%) Microsoft Azure
Communications & Networking
1 10 (8.70%) DNS
2 9 (7.83%) DHCP
2 9 (7.83%) TCP/IP
3 4 (3.48%) WAN
4 3 (2.61%) Network Security
4 3 (2.61%) SAN
5 2 (1.74%) Firewall
5 2 (1.74%) IP Telephony
5 2 (1.74%) NAS
5 2 (1.74%) FTP
5 2 (1.74%) ATM
5 2 (1.74%) LAN
5 2 (1.74%) PBX
6 1 (0.87%) VoIP
6 1 (0.87%) HTTP
6 1 (0.87%) VPN
6 1 (0.87%) DMZ
Database & Business Intelligence
1 5 (4.35%) Oracle Exadata
2 2 (1.74%) Oracle Database
2 2 (1.74%) SQL Server
3 1 (0.87%) DB2
3 1 (0.87%) Oracle Reports
3 1 (0.87%) RDBMS
3 1 (0.87%) Oracle Database 11g
3 1 (0.87%) SQL Server 2008
3 1 (0.87%) Relational Database
3 1 (0.87%) SQL Server 2012
Development Applications
1 3 (2.61%) Oracle Forms
General
1 20 (17.39%) Finance
2 6 (5.22%) Retail
3 5 (4.35%) Telecoms
3 5 (4.35%) Legal
4 4 (3.48%) Law
5 3 (2.61%) Banking
6 2 (1.74%) Local Government
6 2 (1.74%) Dutch Language
6 2 (1.74%) German Language
7 1 (0.87%) Marketing
7 1 (0.87%) Billing
7 1 (0.87%) Manufacturing
7 1 (0.87%) Advertising
7 1 (0.87%) Military
7 1 (0.87%) Automotive
7 1 (0.87%) Pharmaceutical
7 1 (0.87%) Back Office
Job Titles
1 44 (38.26%) Analyst
2 22 (19.13%) Service Analyst
3 17 (14.78%) Service Desk Analyst
3 17 (14.78%) Support Analyst
4 11 (9.57%) Service Manager
5 10 (8.70%) Desktop Support
5 10 (8.70%) Delivery Manager
5 10 (8.70%) Services Delivery Manager
6 8 (6.96%) Support Engineer
7 6 (5.22%) Project Manager
7 6 (5.22%) 1st Line Support
8 5 (4.35%) 2nd Line Support
8 5 (4.35%) IT Support
9 4 (3.48%) Help Desk Support
9 4 (3.48%) Help Desk Analyst
9 4 (3.48%) Desktop Engineer
10 3 (2.61%) Desktop Analyst
10 3 (2.61%) Help Desk Engineer
10 3 (2.61%) Incident Manager
10 3 (2.61%) Services Delivery Analyst
Libraries, Frameworks & Software Standards
1 6 (5.22%) Web Services
2 3 (2.61%) Flash
2 3 (2.61%) Spring
3 2 (1.74%) .NET
3 2 (1.74%) J2EE
4 1 (0.87%) XML
4 1 (0.87%) JMS
Miscellaneous
1 7 (6.09%) Blackberry
1 7 (6.09%) CMDB
2 4 (3.48%) CCTV
3 3 (2.61%) iPhone
3 3 (2.61%) Mainframe
3 3 (2.61%) NHS
4 2 (1.74%) Thin Client
4 2 (1.74%) Management Information System
4 2 (1.74%) Fat Client
4 2 (1.74%) Statistics
4 2 (1.74%) Clustering
4 2 (1.74%) Smartphone
5 1 (0.87%) e-Health
5 1 (0.87%) Data Protection Act
5 1 (0.87%) Video Conferencing
5 1 (0.87%) Social Media
5 1 (0.87%) AS400
5 1 (0.87%) Client/Server
5 1 (0.87%) N-Tier
5 1 (0.87%) EPoS
Operating Systems
1 34 (29.57%) Windows
2 25 (21.74%) Windows 7
3 17 (14.78%) Windows XP
4 14 (12.17%) Linux
5 11 (9.57%) UNIX
6 10 (8.70%) Windows Server 2003
7 6 (5.22%) Solaris
8 4 (3.48%) Windows Server 2008
9 3 (2.61%) Windows 2000 Server
9 3 (2.61%) Windows Server 2012
9 3 (2.61%) Android
10 2 (1.74%) Windows Vista
11 1 (0.87%) MVS
Processes & Methodologies
1 66 (57.39%) ITIL
2 43 (37.39%) Service Delivery
3 20 (17.39%) Incident Management
4 17 (14.78%) Service Management
5 16 (13.91%) E-Commerce
6 12 (10.43%) ITIL V3
7 9 (7.83%) Change Management
8 8 (6.96%) Problem Management
8 8 (6.96%) Migration
9 7 (6.09%) Configuration Management
10 5 (4.35%) DevOps
11 4 (3.48%) Change Control
11 4 (3.48%) Project Management
11 4 (3.48%) ITSM
12 3 (2.61%) Workflow
12 3 (2.61%) Knowledge Management
12 3 (2.61%) IT Governance
12 3 (2.61%) Software Deployment
12 3 (2.61%) Data Entry
13 2 (1.74%) Capacity Planning
Programming Languages
1 8 (6.96%) SQL
2 5 (4.35%) Java
3 3 (2.61%) PowerShell
4 2 (1.74%) PL/SQL
5 1 (0.87%) C
5 1 (0.87%) T-SQL
5 1 (0.87%) VB
5 1 (0.87%) Shell Script
Qualifications
1 17 (14.78%) Security Cleared
2 16 (13.91%) ITIL Certification
3 13 (11.30%) Microsoft Certification
4 10 (8.70%) MCP
4 10 (8.70%) SC Cleared
5 8 (6.96%) MCDST
6 5 (4.35%) MCSE
7 4 (3.48%) MCSA
8 3 (2.61%) CCNA
8 3 (2.61%) Cisco Certification
9 2 (1.74%) MCITP
10 1 (0.87%) Degree
10 1 (0.87%) ITIL Foundation Certificate
10 1 (0.87%) MCTS
10 1 (0.87%) Network+ Certification
10 1 (0.87%) VMware Certified Professional (VCP)
10 1 (0.87%) HNC
10 1 (0.87%) HND
10 1 (0.87%) A+ Certification
Quality Assurance & Compliance
1 2 (1.74%) ISO 9001
1 2 (1.74%) ISO/IEC 27001
2 1 (0.87%) QA
System Software
1 38 (33.04%) Active Directory
2 9 (7.83%) VMware Infrastructure
3 4 (3.48%) Terminal Services
4 3 (2.61%) Hyper-V
5 2 (1.74%) XenApp
5 2 (1.74%) XenDesktop
5 2 (1.74%) Microsoft App-V
5 2 (1.74%) Microsoft Virtual Server
6 1 (0.87%) Oracle RAC
6 1 (0.87%) VMware Server
6 1 (0.87%) VMware ESX
6 1 (0.87%) vSphere
6 1 (0.87%) VMFS
6 1 (0.87%) VMware ESXi
6 1 (0.87%) vCloud
Systems Management
1 11 (9.57%) OpenView
2 9 (7.83%) SCCM
3 8 (6.96%) OVSD
4 2 (1.74%) Systems Management Server (SMS)
4 2 (1.74%) SCOM
5 1 (0.87%) Cacti
5 1 (0.87%) Opsview
5 1 (0.87%) Nagios
Vendors
1 24 (20.87%) HP
2 18 (15.65%) Microsoft
3 16 (13.91%) Citrix
4 11 (9.57%) VMware
5 10 (8.70%) Remedy
6 8 (6.96%) McAfee
6 8 (6.96%) Oracle
6 8 (6.96%) Cisco
7 5 (4.35%) BMC
8 3 (2.61%) IBM
8 3 (2.61%) Dell
8 3 (2.61%) Apple
9 2 (1.74%) Mercator
9 2 (1.74%) Altiris
9 2 (1.74%) CA
9 2 (1.74%) Ericsson
9 2 (1.74%) BT
9 2 (1.74%) Aastra
10 1 (0.87%) Veeam
10 1 (0.87%) Nimsoft
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