The first table below looks at the demand for SLA skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited SLA over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Service Level Agreement (SLA)
Rank 83 62 77
Rank change year-on-year
-21 +15
Contract jobs citing SLA 61 66 73
As % of all contract IT jobs located in the East of England 2.05% 2.76% 2.41%
As % of the Quality Assurance & Compliance category 23.46% 38.60% 37.44%
Number of daily rates quoted 16 27 28
Average daily rate
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£278 £225 £200
Average daily rate % change year-on-year
+23.33% +12.50%
90% offered a daily rate of more than £140 £90 £99
10% offered a daily rate of more than £375 £435 £523
UK excluding London average daily rate £275 £303 £300
% change year-on-year
-9.09% +0.83%
Number of hourly rates quoted 17 7 11
Average hourly rate £20.21 £16.00 £16.00
Average hourly rate % change year-on-year
+26.28% -
90% offered a hourly rate of more than £10.50 £14.02 £11.84
10% offered a hourly rate of more than £27.90 £42.50 £30.00
UK excluding London average hourly rate £17.50 £14.50 £15.50
% change year-on-year
+20.68% -6.45%
Quality Assurance & Compliance Category
East of England
Contract IT job ads with a match in the
Quality Assurance & Compliance category
260 171 195
As % of all contract IT jobs located in the East of England 8.76% 7.15% 6.44%
Number of daily rates quoted 127 91 102
Average daily rate £360 £325 £350
Average daily rate % change year-on-year
+10.76% -7.14%
90% offered a daily rate of more than £225 £213 £165
10% offered a daily rate of more than £450 £425 £553
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 35 10 28
Average hourly rate £26.50 £20.00 £29.00
Average hourly rate % change year-on-year
+32.50% -31.03%
90% offered a hourly rate of more than £12.20 £14.76 £12.42
10% offered a hourly rate of more than £42.50 £45.50 £35.50
UK excluding London average hourly rate £20.17 £17.50 £18.68
% change year-on-year
+15.22% -6.29%
SLA
England

SLA
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing SLA across the East of England region as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the East of England

SLA
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing SLA across the East of England region.

SLA Daily Rate Trend in the East of England

SLA
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing SLA across the East of England region over the 3 months to 23 July 2014.

SLA Daily Rate Histogram in the East of England

SLA
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing SLA across the East of England region.

SLA Hourly Rate Trend in the East of England

SLA
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing SLA across the East of England region over the 3 months to 23 July 2014.

SLA Hourly Rate Histogram in the East of England

SLA
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing SLA within the East of England region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +6 16 £225 -47.05% 8
Cambridgeshire +4 15 £213 - 1
Essex -14 15 £325 +44.44%
Norfolk -9 9 £265 +20.45%
Bedfordshire -18 4 £300 -33.33% 8
Suffolk - 2 - - 1
SLA
England

SLA
Top 30 Related IT Skills in the East of England

For the 6 months to 23 July 2014, IT contractor jobs across the East of England region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA.

1 66 (56.90%) ITIL
2 43 (37.07%) Service Delivery
3 37 (31.90%) Active Directory
4 31 (26.72%) Windows
5 26 (22.41%) HP
6 23 (19.83%) Windows 7
7 20 (17.24%) Finance
8 19 (16.38%) Incident Management
9 18 (15.52%) Service Management
10 17 (14.66%) ITIL Certification
10 17 (14.66%) Citrix
10 17 (14.66%) Security Cleared
11 15 (12.93%) Microsoft Certification
11 15 (12.93%) Microsoft
11 15 (12.93%) Windows XP
11 15 (12.93%) MS Exchange
11 15 (12.93%) Linux
12 14 (12.07%) E-Commerce
13 13 (11.21%) ITIL V3
14 12 (10.34%) MS Excel
14 12 (10.34%) MS Office
14 12 (10.34%) OpenView
14 12 (10.34%) UNIX
15 11 (9.48%) MCP
15 11 (9.48%) VMware
16 10 (8.62%) VMware Infrastructure
16 10 (8.62%) Windows Server 2003
16 10 (8.62%) Remedy
17 9 (7.76%) McAfee
17 9 (7.76%) Change Management

SLA
Top Related IT Skills in the East of England by Category

For the 6 months to 23 July 2014, IT contractor jobs across the East of England region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 15 (12.93%) MS Exchange
2 4 (3.45%) Lync
2 4 (3.45%) Exchange Server 2010
3 3 (2.59%) Blackberry Enterprise Server
4 2 (1.72%) Exchange Server 2003
4 2 (1.72%) WebSphere
4 2 (1.72%) Exchange Server 2007
5 1 (0.86%) Exchange Server 2013
5 1 (0.86%) WebLogic
5 1 (0.86%) IIS
5 1 (0.86%) MQSeries
Applications
1 12 (10.34%) MS Office
1 12 (10.34%) MS Excel
Business Applications
1 5 (4.31%) Remedy ITSM
2 1 (0.86%) BASE24
Cloud Services
1 5 (4.31%) Amazon AWS
2 1 (0.86%) Cloud Computing
Communications & Networking
1 9 (7.76%) TCP/IP
1 9 (7.76%) DNS
2 8 (6.90%) DHCP
3 5 (4.31%) WAN
4 4 (3.45%) SAN
5 3 (2.59%) Network Security
5 3 (2.59%) NAS
5 3 (2.59%) LAN
6 2 (1.72%) PBX
6 2 (1.72%) ATM
6 2 (1.72%) Firewall
6 2 (1.72%) IP Telephony
7 1 (0.86%) DMZ
7 1 (0.86%) VoIP
7 1 (0.86%) HTTP
7 1 (0.86%) VPN
Database & Business Intelligence
1 5 (4.31%) Oracle Exadata
2 2 (1.72%) Oracle Database
2 2 (1.72%) SQL Server
3 1 (0.86%) DB2
3 1 (0.86%) Oracle Reports
3 1 (0.86%) RDBMS
3 1 (0.86%) Oracle Database 11g
3 1 (0.86%) SQL Server 2008
3 1 (0.86%) Relational Database
3 1 (0.86%) SQL Server 2012
Development Applications
1 3 (2.59%) Oracle Forms
General
1 20 (17.24%) Finance
2 7 (6.03%) Retail
3 5 (4.31%) Telecoms
4 4 (3.45%) Law
4 4 (3.45%) Legal
5 3 (2.59%) Banking
6 2 (1.72%) Dutch Language
6 2 (1.72%) German Language
6 2 (1.72%) Automotive
6 2 (1.72%) Pharmaceutical
7 1 (0.86%) Back Office
7 1 (0.86%) Manufacturing
7 1 (0.86%) Advertising
7 1 (0.86%) Military
7 1 (0.86%) Billing
7 1 (0.86%) Local Government
7 1 (0.86%) Marketing
Job Titles
1 45 (38.79%) Analyst
2 23 (19.83%) Service Analyst
3 18 (15.52%) Service Desk Analyst
4 16 (13.79%) Support Analyst
5 11 (9.48%) Service Manager
6 10 (8.62%) Delivery Manager
6 10 (8.62%) Services Delivery Manager
7 9 (7.76%) Desktop Support
8 6 (5.17%) Project Manager
8 6 (5.17%) Support Engineer
9 5 (4.31%) 1st Line Support
9 5 (4.31%) 2nd Line Support
9 5 (4.31%) IT Support
10 4 (3.45%) Help Desk Analyst
10 4 (3.45%) Help Desk Support
11 3 (2.59%) Desktop Analyst
11 3 (2.59%) Services Delivery Analyst
11 3 (2.59%) Incident Manager
11 3 (2.59%) Help Desk Engineer
11 3 (2.59%) Delivery Project Manager
Libraries, Frameworks & Software Standards
1 6 (5.17%) Web Services
2 3 (2.59%) Flash
2 3 (2.59%) Spring
3 2 (1.72%) .NET
3 2 (1.72%) J2EE
4 1 (0.86%) XML
4 1 (0.86%) JMS
Miscellaneous
1 7 (6.03%) Blackberry
1 7 (6.03%) CMDB
2 4 (3.45%) CCTV
3 3 (2.59%) Clustering
3 3 (2.59%) Fat Client
3 3 (2.59%) iPhone
3 3 (2.59%) Mainframe
3 3 (2.59%) Management Information System
3 3 (2.59%) NHS
3 3 (2.59%) Thin Client
4 2 (1.72%) Statistics
4 2 (1.72%) Smartphone
5 1 (0.86%) Data Protection Act
5 1 (0.86%) e-Health
5 1 (0.86%) Social Media
5 1 (0.86%) Client/Server
5 1 (0.86%) N-Tier
5 1 (0.86%) EPoS
5 1 (0.86%) AS400
Operating Systems
1 31 (26.72%) Windows
2 23 (19.83%) Windows 7
3 15 (12.93%) Linux
3 15 (12.93%) Windows XP
4 12 (10.34%) UNIX
5 10 (8.62%) Windows Server 2003
6 6 (5.17%) Solaris
7 4 (3.45%) Windows Server 2012
7 4 (3.45%) Windows Server 2008
8 3 (2.59%) Windows 2000 Server
8 3 (2.59%) Android
9 1 (0.86%) Windows Vista
9 1 (0.86%) MVS
Processes & Methodologies
1 66 (56.90%) ITIL
2 43 (37.07%) Service Delivery
3 19 (16.38%) Incident Management
4 18 (15.52%) Service Management
5 14 (12.07%) E-Commerce
6 13 (11.21%) ITIL V3
7 9 (7.76%) Change Management
8 8 (6.90%) Problem Management
8 8 (6.90%) Migration
9 7 (6.03%) Configuration Management
10 5 (4.31%) DevOps
11 4 (3.45%) Change Control
11 4 (3.45%) Project Management
11 4 (3.45%) ITSM
12 3 (2.59%) Workflow
12 3 (2.59%) Knowledge Management
12 3 (2.59%) Business Continuity
12 3 (2.59%) IT Governance
12 3 (2.59%) Root Cause Analysis
12 3 (2.59%) Software Deployment
Programming Languages
1 7 (6.03%) SQL
2 5 (4.31%) Java
3 2 (1.72%) PL/SQL
3 2 (1.72%) PowerShell
4 1 (0.86%) C
4 1 (0.86%) T-SQL
4 1 (0.86%) VB
4 1 (0.86%) Shell Script
Qualifications
1 17 (14.66%) ITIL Certification
1 17 (14.66%) Security Cleared
2 15 (12.93%) Microsoft Certification
3 11 (9.48%) MCP
4 9 (7.76%) SC Cleared
4 9 (7.76%) MCDST
5 6 (5.17%) MCSE
6 5 (4.31%) MCSA
7 3 (2.59%) CCNA
7 3 (2.59%) Cisco Certification
8 2 (1.72%) MCITP
9 1 (0.86%) Degree
9 1 (0.86%) MCTS
9 1 (0.86%) Network+ Certification
9 1 (0.86%) VMware Certified Professional (VCP)
9 1 (0.86%) HNC
9 1 (0.86%) HND
9 1 (0.86%) A+ Certification
Quality Assurance & Compliance
1 2 (1.72%) ISO 9001
1 2 (1.72%) ISO/IEC 27001
2 1 (0.86%) QA
System Software
1 37 (31.90%) Active Directory
2 10 (8.62%) VMware Infrastructure
3 4 (3.45%) Hyper-V
3 4 (3.45%) Terminal Services
4 3 (2.59%) Microsoft App-V
4 3 (2.59%) Microsoft Virtual Server
4 3 (2.59%) XenApp
4 3 (2.59%) XenDesktop
5 1 (0.86%) vSphere
5 1 (0.86%) VMFS
5 1 (0.86%) VMware ESXi
5 1 (0.86%) vCloud
5 1 (0.86%) Oracle RAC
5 1 (0.86%) VMware Server
5 1 (0.86%) VMware ESX
Systems Management
1 12 (10.34%) OpenView
2 9 (7.76%) OVSD
2 9 (7.76%) SCCM
3 2 (1.72%) Systems Management Server (SMS)
4 1 (0.86%) Nagios
4 1 (0.86%) Cacti
4 1 (0.86%) Opsview
Vendors
1 26 (22.41%) HP
2 17 (14.66%) Citrix
3 15 (12.93%) Microsoft
4 11 (9.48%) VMware
5 10 (8.62%) Remedy
6 9 (7.76%) McAfee
7 8 (6.90%) Oracle
7 8 (6.90%) Cisco
8 5 (4.31%) BMC
9 4 (3.45%) IBM
9 4 (3.45%) Dell
10 3 (2.59%) Apple
10 3 (2.59%) Mercator
11 2 (1.72%) Altiris
11 2 (1.72%) CA
11 2 (1.72%) Ericsson
11 2 (1.72%) BT
11 2 (1.72%) Aastra
12 1 (0.86%) Veeam
12 1 (0.86%) Nimsoft
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