The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 78 79 114
Rank change year-on-year
+1 +35
Contract jobs citing Service Management 1279 1116 828
As % of all contract IT jobs located in England 2.52% 2.33% 1.86%
As % of the Processes & Methodologies category 3.25% 3.05% 2.47%
Number of daily rates quoted 751 695 425
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £387
Average daily rate % change year-on-year
+6.66% -3.16%
90% offered a daily rate of more than £235 £210 £210
10% offered a daily rate of more than £542 £525 £525
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 41 28 36
Average hourly rate £13.35 £16.13 £16.50
Average hourly rate % change year-on-year
-17.20% -2.27%
90% offered a hourly rate of more than £10.50 £10.53 £11.50
10% offered a hourly rate of more than £47.50 £24.50 £117.50
UK excluding London average hourly rate £13.35 £16.00 £14.00
% change year-on-year
-16.56% +14.28%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
39339 36598 33493
As % of all contract IT jobs located in England 77.63% 76.43% 75.06%
Number of daily rates quoted 25883 23216 20586
Average daily rate £415 £405 £415
Average daily rate % change year-on-year
+2.46% -2.40%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 1049 1105 1023
Average hourly rate £27.50 £26.50 £31.00
Average hourly rate % change year-on-year
+3.77% -14.51%
90% offered a hourly rate of more than £12.35 £13.00 £13.50
10% offered a hourly rate of more than £50.00 £46.00 £48.84
UK excluding London average hourly rate £30.00 £28.50 £30.50
% change year-on-year
+5.26% -6.55%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 3 July 2015.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 3 July 2015.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 493 £438 +9.37% 98
South East +5 305 £398 +6.33% 73
Yorkshire -13 118 £350 +37.25% 28
East of England +9 80 £405 +3.84% 16
North West 0 78 £350 +9.37% 24
West Midlands +14 72 £325 -12.16% 32
South West -16 53 £400 +18.51% 31
North East +6 43 £253 -24.90% 17
East Midlands +8 28 £400 +33.33% 8
Midlands -1 3 £450 -10.00% 1
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 3 July 2015, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1714 (65.82%) ITIL
2 623 (23.92%) ITSM
3 572 (21.97%) Finance
4 484 (18.59%) Microsoft
5 467 (17.93%) Service Delivery
6 434 (16.67%) Windows
7 422 (16.21%) Project Management
8 400 (15.36%) Security Cleared
9 361 (13.86%) Change Management
10 327 (12.56%) MS Office
11 311 (11.94%) SLA
12 292 (11.21%) PRINCE2
13 285 (10.94%) SC Cleared
14 270 (10.37%) Incident Management
15 262 (10.06%) MS Excel
16 256 (9.83%) Analytical Skills
17 252 (9.68%) Problem Management
18 250 (9.60%) HP
19 243 (9.33%) Active Directory
20 237 (9.10%) Degree
21 222 (8.53%) SQL
22 217 (8.33%) Cisco
23 210 (8.06%) Stakeholder Management
24 191 (7.33%) ITIL Certification
25 184 (7.07%) Management Information System
26 182 (6.99%) Linux
27 181 (6.95%) Telecoms
28 180 (6.91%) VMware
29 179 (6.87%) Agile Software Development
30 170 (6.53%) Remedy

Service Management
Top Related IT Skills in England by Category

For the 6 months to 3 July 2015, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 102 (3.92%) SharePoint
2 90 (3.46%) MS Exchange
3 51 (1.96%) CMS
4 44 (1.69%) IIS
5 39 (1.50%) IBM Notes
6 36 (1.38%) Apache
7 31 (1.19%) Tomcat
8 30 (1.15%) Blackberry Enterprise Server
9 27 (1.04%) WebLogic
10 21 (0.81%) WebSphere
11 19 (0.73%) Lync
12 18 (0.69%) JBoss
13 11 (0.42%) OpenStack
14 10 (0.38%) AquaLogic
15 9 (0.35%) Oracle Workflow
16 8 (0.31%) Exchange Server 2003
16 8 (0.31%) nginx
16 8 (0.31%) Exchange Server 2013
17 6 (0.23%) Exchange Server 2010
17 6 (0.23%) WebSphere Portal
Applications
1 327 (12.56%) MS Office
2 262 (10.06%) MS Excel
3 83 (3.19%) MS Visio
4 82 (3.15%) MS PowerPoint
5 56 (2.15%) MS Project
6 19 (0.73%) Spreadsheet
7 3 (0.12%) Photoshop
7 3 (0.12%) Acrobat
8 1 (0.038%) InfoPath
Business Applications
1 111 (4.26%) Remedy ITSM
2 21 (0.81%) Dynamics CRM
3 19 (0.73%) assyst
3 19 (0.73%) RMDS
4 12 (0.46%) WebTrends
5 11 (0.42%) SAP FI
5 11 (0.42%) SAP FI/CO
5 11 (0.42%) SAP CO
6 10 (0.38%) SAP BPC
7 9 (0.35%) Adobe Campaign
8 8 (0.31%) SAP Oil and Gas
9 6 (0.23%) SAP SM
10 5 (0.19%) SAP Retail
11 4 (0.15%) Dynamics AX
12 3 (0.12%) Misys Midas
12 3 (0.12%) CA PPM
12 3 (0.12%) Unica
12 3 (0.12%) SAP ERP
12 3 (0.12%) Cerner Millennium
12 3 (0.12%) Primavera
Cloud Services
1 46 (1.77%) Amazon AWS
2 32 (1.23%) SaaS
3 17 (0.65%) Office 365
3 17 (0.65%) IaaS
4 16 (0.61%) Microsoft Azure
5 15 (0.58%) PaaS
6 13 (0.50%) Cloud Computing
6 13 (0.50%) Google Apps
7 10 (0.38%) Amazon EC2
8 9 (0.35%) Adobe Analytics
8 9 (0.35%) Google Analytics
9 7 (0.27%) Route 53
9 7 (0.27%) Amazon S3
9 7 (0.27%) Virtual Private Cloud
10 4 (0.15%) AWS CloudFormation
11 3 (0.12%) Yammer
12 2 (0.077%) SuccessFactors
13 1 (0.038%) SoftLayer
13 1 (0.038%) Force.com
Communications & Networking
1 154 (5.91%) Firewall
2 125 (4.80%) LAN
2 125 (4.80%) WAN
3 93 (3.57%) DNS
4 84 (3.23%) SAN
5 82 (3.15%) LDAP
6 79 (3.03%) VPN
7 74 (2.84%) TCP/IP
8 68 (2.61%) Network Security
9 63 (2.42%) Internet
10 59 (2.27%) DHCP
11 56 (2.15%) SSL
12 54 (2.07%) MPLS
13 42 (1.61%) BIG-IP
14 40 (1.54%) F5 BIG-IP GTM
15 39 (1.50%) Wireless
16 38 (1.46%) F5 BIG-IP LTM
16 38 (1.46%) Cisco ASA
17 37 (1.42%) VoIP
18 34 (1.31%) NAS
Database & Business Intelligence
1 78 (3.00%) SQL Server
2 51 (1.96%) Oracle Database
3 42 (1.61%) Relational Database
4 29 (1.11%) Data Warehouse
5 24 (0.92%) MySQL
6 22 (0.84%) Oracle Reports
7 17 (0.65%) Crystal Reports
7 17 (0.65%) MongoDB
8 16 (0.61%) RDBMS
9 14 (0.54%) Oracle Database 11g
10 13 (0.50%) SQL Server Integration Services
10 13 (0.50%) Big Data
11 11 (0.42%) NoSQL
11 11 (0.42%) Oracle BI EE
11 11 (0.42%) MS Access
11 11 (0.42%) Oracle Database 10g
11 11 (0.42%) BusinessObjects
12 10 (0.38%) SQL Server Reporting Services
12 10 (0.38%) Redis
13 9 (0.35%) SQL Server Analysis Services
Development Applications
1 27 (1.04%) JIRA
2 22 (0.84%) Git (software)
3 17 (0.65%) Ant
4 13 (0.50%) ClearCase
5 11 (0.42%) Team Foundation Server
5 11 (0.42%) Jenkins
6 8 (0.31%) Oracle APEX
7 7 (0.27%) FishEye
7 7 (0.27%) Atlassian Bamboo
8 6 (0.23%) Oracle Forms
8 6 (0.23%) Subversion
9 5 (0.19%) Visual Studio
10 4 (0.15%) Eclipse
10 4 (0.15%) Gerrit
10 4 (0.15%) SoapUI
10 4 (0.15%) Artifactory
11 3 (0.12%) Toad
11 3 (0.12%) PVCS
11 3 (0.12%) Selenium
12 2 (0.077%) Rational Rose
General
1 572 (21.97%) Finance
2 181 (6.95%) Telecoms
3 131 (5.03%) Banking
4 65 (2.50%) Legal
5 56 (2.15%) Marketing
6 55 (2.11%) Retail
7 43 (1.65%) Investment Banking
8 39 (1.50%) Law
9 34 (1.31%) Publishing
10 30 (1.15%) Billing
11 27 (1.04%) Front Office
11 27 (1.04%) Back Office
12 21 (0.81%) Financial Institution
13 20 (0.77%) Manufacturing
14 17 (0.65%) Pharmaceutical
14 17 (0.65%) Electronics
15 15 (0.58%) Advertising
16 14 (0.54%) Spanish Language
17 12 (0.46%) Local Government
18 11 (0.42%) Military
Job Titles
1 557 (21.39%) Analyst
2 374 (14.36%) Service Manager
3 231 (8.87%) Project Manager
4 213 (8.18%) Service Analyst
5 192 (7.37%) Architect
6 174 (6.68%) Consultant
7 127 (4.88%) Delivery Manager
8 114 (4.38%) Support Analyst
9 108 (4.15%) Service Desk Analyst
10 106 (4.07%) Incident Manager
11 104 (3.99%) Services Delivery Manager
12 98 (3.76%) Developer
13 77 (2.96%) Transition Manager
14 76 (2.92%) Business Analyst
15 64 (2.46%) Service Transition Manager
16 63 (2.42%) IT Services Manager
17 53 (2.04%) Applications Support
18 52 (2.00%) Infrastructure Manager
19 51 (1.96%) Support Engineer
20 46 (1.77%) Network Engineer
Libraries, Frameworks & Software Standards
1 94 (3.61%) Web Services
2 86 (3.30%) XML
3 83 (3.19%) HTML
4 70 (2.69%) CSS
5 59 (2.27%) SOAP
6 47 (1.80%) Middleware
7 38 (1.46%) .NET
8 24 (0.92%) J2EE
9 22 (0.84%) Ajax
10 19 (0.73%) FIX Protocol
11 18 (0.69%) HTML5
12 16 (0.61%) Rendezvous
13 13 (0.50%) JDBC
14 12 (0.46%) ASP.NET
14 12 (0.46%) REST
15 11 (0.42%) Java EE
15 11 (0.42%) COM
15 11 (0.42%) JMS
16 10 (0.38%) JNDI
16 10 (0.38%) .NET Framework
Miscellaneous
1 256 (9.83%) Analytical Skills
2 184 (7.07%) Management Information System
3 165 (6.34%) Data Centre
4 125 (4.80%) CMDB
5 63 (2.42%) NHS
6 56 (2.15%) Computer Science
7 53 (2.04%) Blackberry
8 38 (1.46%) Clustering
9 31 (1.19%) Distributed Denial-of-Service
10 27 (1.04%) Statistics
11 24 (0.92%) Replication
11 24 (0.92%) PMI
12 22 (0.84%) Thin Client
12 22 (0.84%) Fat Client
13 21 (0.81%) Performance Metrics
14 20 (0.77%) Private Cloud
14 20 (0.77%) DTV
15 19 (0.73%) Economics
16 16 (0.61%) Smartcard
16 16 (0.61%) Mainframe
Operating Systems
1 434 (16.67%) Windows
2 182 (6.99%) Linux
3 166 (6.37%) UNIX
4 134 (5.15%) Windows 7
5 113 (4.34%) Windows Server 2008
6 110 (4.22%) Windows Server 2003
7 60 (2.30%) Windows XP
8 49 (1.88%) Ubuntu
8 49 (1.88%) CentOS
9 48 (1.84%) Red Hat Enterprise Linux
10 44 (1.69%) Solaris
11 31 (1.19%) Android
12 27 (1.04%) Windows 8
13 25 (0.96%) Apple iOS
14 21 (0.81%) Windows Server 2012
14 21 (0.81%) AIX
15 10 (0.38%) Oracle Linux
15 10 (0.38%) Mac OS
15 10 (0.38%) Data ONTAP
16 8 (0.31%) Mac OS X
Processes & Methodologies
1 1714 (65.82%) ITIL
2 623 (23.92%) ITSM
3 467 (17.93%) Service Delivery
4 422 (16.21%) Project Management
5 361 (13.86%) Change Management
6 292 (11.21%) PRINCE2
7 270 (10.37%) Incident Management
8 252 (9.68%) Problem Management
9 210 (8.06%) Stakeholder Management
10 179 (6.87%) Agile Software Development
11 153 (5.88%) Configuration Management
12 138 (5.30%) ITIL V3
13 129 (4.95%) Continuous Improvement
14 120 (4.61%) Workflow
15 113 (4.34%) Release Management
16 107 (4.11%) Migration
17 103 (3.96%) Disaster Recovery
18 99 (3.80%) Programme Management
19 92 (3.53%) Risk Management
20 91 (3.49%) Mentoring
Programming Languages
1 222 (8.53%) SQL
2 96 (3.69%) Java
3 57 (2.19%) JavaScript
4 48 (1.84%) PowerShell
5 47 (1.80%) Perl
6 44 (1.69%) Python
7 30 (1.15%) C
8 27 (1.04%) PL/SQL
9 23 (0.88%) Shell Script
10 19 (0.73%) Ruby
10 19 (0.73%) Bash Shell
10 19 (0.73%) VBScript
11 17 (0.65%) PHP
11 17 (0.65%) WebLogic Scripting Tool
12 13 (0.50%) VB.NET
12 13 (0.50%) VBA
13 11 (0.42%) T-SQL
14 8 (0.31%) C#
14 8 (0.31%) Korn
15 5 (0.19%) C++
Qualifications
1 400 (15.36%) Security Cleared
2 285 (10.94%) SC Cleared
3 237 (9.10%) Degree
4 191 (7.33%) ITIL Certification
5 102 (3.92%) DV Cleared
6 81 (3.11%) ITIL Foundation Certificate
7 69 (2.65%) Microsoft Certification
8 65 (2.50%) Cisco Certification
9 59 (2.27%) PMI Certification
10 40 (1.54%) PMP
11 39 (1.50%) MCSE
12 35 (1.34%) CCNP
13 34 (1.31%) PRINCE2 Practitioner
14 33 (1.27%) CCNA
15 29 (1.11%) MCITP
16 28 (1.08%) MCP
17 26 (1.00%) CISSP
18 23 (0.88%) ISEB
19 22 (0.84%) MCTS
20 19 (0.73%) APMP
Quality Assurance & Compliance
1 311 (11.94%) SLA
2 88 (3.38%) QA
3 46 (1.77%) COBIT
4 42 (1.61%) ISO/IEC 27001
5 27 (1.04%) ISO 9001
6 22 (0.84%) Sarbanes-Oxley
7 14 (0.54%) PCI DSS
8 13 (0.50%) ISO/IEC 20000
9 8 (0.31%) JSP 440
10 6 (0.23%) PMBOK
11 4 (0.15%) P3O
11 4 (0.15%) Data Quality
11 4 (0.15%) BS15000
12 2 (0.077%) ISO 14001
13 1 (0.038%) ISO 8583
13 1 (0.038%) HL7
13 1 (0.038%) GPG13
13 1 (0.038%) BS25999
System Software
1 243 (9.33%) Active Directory
2 128 (4.92%) VMware Infrastructure
3 65 (2.50%) Hyper-V
4 25 (0.96%) NFS
5 21 (0.81%) NLBS
5 21 (0.81%) vSphere
6 19 (0.73%) VMware ESXi
6 19 (0.73%) Microsoft App-V
7 13 (0.50%) XenApp
8 12 (0.46%) Xen
9 11 (0.42%) vCloud
9 11 (0.42%) VMware Server
10 7 (0.27%) XenDesktop
10 7 (0.27%) Veritas Cluster Server
11 5 (0.19%) Citrix Presentation Server
11 5 (0.19%) Squid
12 4 (0.15%) XenServer
12 4 (0.15%) KVM
13 3 (0.12%) Tivoli Directory Server
13 3 (0.12%) Varnish
Systems Management
1 47 (1.80%) OVSD
2 38 (1.46%) SCCM
3 34 (1.31%) OpenView
4 24 (0.92%) WSUS
4 24 (0.92%) Puppet
5 21 (0.81%) SCOM
6 20 (0.77%) Opscode Chef
7 17 (0.65%) HP UCMDB
8 15 (0.58%) AirWatch
9 14 (0.54%) BladeLogic
10 13 (0.50%) Tivoli
10 13 (0.50%) HP SiteScope
11 12 (0.46%) HP Quality Center
12 10 (0.38%) Netcool
12 10 (0.38%) RANCID
13 9 (0.35%) WhatsUp Gold
13 9 (0.35%) HP Operations Orchestration
13 9 (0.35%) Control-M
13 9 (0.35%) NetBackup
13 9 (0.35%) Systems Management Server (SMS)
Vendors
1 484 (18.59%) Microsoft
2 250 (9.60%) HP
3 217 (8.33%) Cisco
4 180 (6.91%) VMware
5 170 (6.53%) Remedy
6 158 (6.07%) Citrix
7 155 (5.95%) Oracle
8 150 (5.76%) ServiceNow
9 137 (5.26%) BMC
10 87 (3.34%) SAP
11 71 (2.73%) CheckPoint
12 61 (2.34%) Juniper
13 59 (2.27%) Red Hat
13 59 (2.27%) F5
14 58 (2.23%) CA
15 52 (2.00%) NetApp
16 41 (1.57%) IBM
17 40 (1.54%) Lotus
17 40 (1.54%) McAfee
18 36 (1.38%) Google
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Rate: £Negotiable
Posted: 6 hours ago
Cambridgeshire
CPS Group UK
Rate: £350 - 380 per day
Posted: 7 hours ago
Cambridge, Cambridgeshire
Lorien Resourcing
Posted: 10 hours ago
Chessington, Surrey
ReThink Recruitment
Posted: 12 hours ago
City, London
Oscar Associates (UK) Ltd
Rate: £250 - £340 per annum
Posted: 13 hours ago
Croydon, Surrey
Experis Ltd
Rate: £350.00 - £375.00 per day
Posted: Yesterday
London
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: Yesterday
London
E-synergy Solutions
Rate: £150 - £250 per day
Posted: Yesterday
London
Mercator IT Solutions
Rate: £Excellent Consultancy Rates
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Solvings Ltd
Rate: market rates
Posted: Yesterday
Milton Keynes, Buckinghamshire
LA International
Rate: £350 - £410 per day
Posted: Yesterday
London
Cititec
Rate: £400 - 450 per day
Posted: Yesterday
City, London
Red10
Posted: Yesterday
Guildford, Surrey
Reed Technology
Rate: £350 - £400 per day
Posted: Yesterday
Kidlington, Oxfordshire
Reed Technology
Rate: £14 per hour
Posted: Yesterday
London
Lorien Resourcing
Rate: Circa £400
Posted: Yesterday
London
Brightred Resourcing Limited
Rate: Up to £550 per day
Posted: 2 days ago
Bradford, West Yorkshire
Reed Technology
Rate: £200 - £250 per day
Posted: 2 days ago
Surrey
Reed Technology
Rate: £450 - £500 per day
Posted: 2 days ago
Bromley, Kent
HAYS INFORMATION TECHNOLOGY
Rate: £250.00 - £260.00 per day
Posted: 2 days ago