The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 7 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Service Management
Rank 82 78 77
Rank change year-on-year
-4 -1
Contract jobs citing Service Management 1293 1350 1286
As % of all contract IT jobs located in England 2.80% 2.66% 2.49%
As % of the Processes & Methodologies category 3.39% 3.27% 3.23%
Number of daily rates quoted 843 823 767
Median daily rate £438 £425 £393
Median daily rate % change year-on-year
+2.94% +8.28%
90% offered a daily rate of more than £200 £230 £175
10% offered a daily rate of more than £600 £575 £560
UK excluding London median daily rate £400 £390 £360
% change year-on-year
+2.56% +8.33%
Number of hourly rates quoted 48 71 69
Median hourly rate £14.25 £15.50 £15.00
Median hourly rate % change year-on-year
-8.06% +3.33%
90% offered a hourly rate of more than £11.18 £12.50 £10.90
10% offered a hourly rate of more than £28.05 £37.09 £25.00
UK excluding London median hourly rate £14.13 £15.50 £15.00
% change year-on-year
-8.87% +3.33%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38173 41342 39811
As % of all contract IT jobs located in England 82.79% 81.45% 77.14%
Number of daily rates quoted 25638 27209 26333
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £300 £280
10% offered a daily rate of more than £600 £600 £600
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 1000 1236 1136
Median hourly rate £29.00 £31.44 £24.00
Median hourly rate % change year-on-year
-7.76% +31.00%
90% offered a hourly rate of more than £12.50 £12.50 £11.75
10% offered a hourly rate of more than £50.00 £50.00 £47.50
UK excluding London median hourly rate £31.00 £35.00 £25.00
% change year-on-year
-11.42% +40.00%

Service Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 7 December 2016.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 7 December 2016.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -16 488 £475 +4.39% 75
South East +2 306 £450 +8.76% 40
North West +35 159 £423 -3.42% 25
West Midlands -15 84 £388 -0.64% 14
North East -19 65 £350 - 6
East of England +4 56 £400 - 13
South West -3 52 £375 -0.66% 15
Yorkshire -17 47 £375 -3.22% 16
East Midlands -11 33 £450 +26.76% 11
Midlands +4 1 £450 -
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 7 December 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1547 (56.63%) ITIL
2 692 (25.33%) ITSM
3 594 (21.74%) Security Cleared
4 519 (19.00%) Windows
5 478 (17.50%) Agile Software Development
6 469 (17.17%) Finance
7 464 (16.98%) Microsoft
8 452 (16.54%) SC Cleared
9 439 (16.07%) Service Delivery
10 388 (14.20%) Linux
11 349 (12.77%) Configuration Management
12 336 (12.30%) Project Management
13 330 (12.08%) VMware
14 328 (12.01%) SLA
15 318 (11.64%) Change Management
16 306 (11.20%) ITIL V3
17 284 (10.40%) Stakeholder Management
18 280 (10.25%) ServiceNow
19 266 (9.74%) Problem Management
20 260 (9.52%) Oracle
21 255 (9.33%) Active Directory
22 249 (9.11%) Analytical Skills
23 243 (8.89%) MS Excel
24 236 (8.64%) DevOps
25 224 (8.20%) Service Design
25 224 (8.20%) MS Office
26 220 (8.05%) DNS
27 217 (7.94%) Incident Management
28 213 (7.80%) Scrum
29 211 (7.72%) PRINCE2

Service Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 137 (5.01%) Apache
2 132 (4.83%) Confluence
3 119 (4.36%) Elasticsearch
4 106 (3.88%) SharePoint
5 85 (3.11%) CMS
6 73 (2.67%) WebSphere
7 65 (2.38%) MS Exchange
8 29 (1.06%) Skype for Business
9 24 (0.88%) WebLogic
10 23 (0.84%) IIS
11 22 (0.81%) Exchange Server 2007
12 18 (0.66%) BizTalk Server
12 18 (0.66%) Exchange Server 2010
13 17 (0.62%) Blackberry Enterprise Server
13 17 (0.62%) Exchange Server 2013
13 17 (0.62%) IBM Notes
14 16 (0.59%) nginx
14 16 (0.59%) Oracle Workflow
14 16 (0.59%) Tomcat
15 13 (0.48%) OpenStack
Applications
1 243 (8.89%) MS Excel
2 224 (8.20%) MS Office
3 117 (4.28%) MS PowerPoint
4 111 (4.06%) HipChat
5 52 (1.90%) MS Visio
6 35 (1.28%) MS Project
7 9 (0.33%) Spreadsheet
8 3 (0.11%) CATIA
9 2 (0.073%) Maya
10 1 (0.037%) SPSS
Business Applications
1 69 (2.53%) Remedy ITSM
2 17 (0.62%) Dynamics CRM
3 15 (0.55%) SAP ERP
4 9 (0.33%) Oracle Applications
5 8 (0.29%) SAP CRM
6 7 (0.26%) SAP Oil and Gas
7 6 (0.22%) Faxination
7 6 (0.22%) Infor M3
7 6 (0.22%) Maximo
7 6 (0.22%) Unit4 Business World
8 5 (0.18%) assyst
8 5 (0.18%) SAP HR
9 4 (0.15%) Dynamics AX
10 3 (0.11%) Cognos TM1
10 3 (0.11%) Lorenzo
10 3 (0.11%) SAP GRC
11 2 (0.073%) Dynamics NAV
11 2 (0.073%) SAP CO
11 2 (0.073%) SAP FI
11 2 (0.073%) SAP HCM
Cloud Services
1 184 (6.73%) IaaS
2 172 (6.30%) Amazon AWS
3 169 (6.19%) PaaS
4 99 (3.62%) SaaS
5 73 (2.67%) Office 365
6 64 (2.34%) Microsoft Azure
7 27 (0.99%) Cloud Computing
8 10 (0.37%) Google Drive
9 9 (0.33%) AWS CloudFormation
9 9 (0.33%) Mimecast
10 6 (0.22%) AWS Lambda
10 6 (0.22%) Azure Active Directory
10 6 (0.22%) G Suite
10 6 (0.22%) IBM Cloud
10 6 (0.22%) SoftLayer
11 4 (0.15%) Google Analytics
12 3 (0.11%) GitHub
13 2 (0.073%) Google App Engine
13 2 (0.073%) Rackspace Cloud
13 2 (0.073%) SuccessFactors
Communications & Networking
1 220 (8.05%) DNS
2 130 (4.76%) Firewall
3 118 (4.32%) LAN
4 116 (4.25%) SSH
4 116 (4.25%) WAN
5 115 (4.21%) OpenLDAP
5 115 (4.21%) OpenVPN
6 75 (2.75%) Internet
7 69 (2.53%) VPN
8 65 (2.38%) SAN
9 56 (2.05%) TCP/IP
10 55 (2.01%) Wireless
11 49 (1.79%) LDAP
12 42 (1.54%) IPsec
12 42 (1.54%) SSL
13 40 (1.46%) DHCP
14 38 (1.39%) Wi-Fi
15 34 (1.24%) Cisco Nexus
15 34 (1.24%) Ethernet
15 34 (1.24%) VoIP
Database & Business Intelligence
1 117 (4.28%) Hadoop
2 115 (4.21%) PostgreSQL
3 79 (2.89%) SQL Server
4 72 (2.64%) Oracle Database
5 41 (1.50%) Oracle Database 11g
6 33 (1.21%) Data Warehouse
7 22 (0.81%) Relational Database
8 16 (0.59%) SQL Server Reporting Services
9 15 (0.55%) Big Data
9 15 (0.55%) BusinessObjects
9 15 (0.55%) MySQL
9 15 (0.55%) Oracle Reports
10 13 (0.48%) SQL Server 2008
11 12 (0.44%) QlikView
12 10 (0.37%) Oracle BI EE
12 10 (0.37%) SQL Server 2012
13 9 (0.33%) SQLPlus
14 8 (0.29%) Oracle OWB
15 7 (0.26%) RDBMS
15 7 (0.26%) SQL Server Integration Services
Development Applications
1 177 (6.48%) JIRA
2 158 (5.78%) Jenkins
3 134 (4.90%) Git (software)
4 124 (4.54%) Sonatype Nexus
5 122 (4.47%) Maven
6 119 (4.36%) Ant
6 119 (4.36%) JUnit
7 114 (4.17%) SonarQube
8 111 (4.06%) JIRA Agile
8 111 (4.06%) Liquibase
9 89 (3.26%) Bitbucket
10 27 (0.99%) Team Foundation Server
11 25 (0.92%) Subversion
12 24 (0.88%) Visual Studio
13 11 (0.40%) Rational DOORS
14 10 (0.37%) Atlassian Bamboo
14 10 (0.37%) Oracle Forms
15 9 (0.33%) ClearCase
16 8 (0.29%) CruiseControl
16 8 (0.29%) MSBuild
General
1 469 (17.17%) Finance
2 127 (4.65%) Telecoms
3 100 (3.66%) Banking
4 96 (3.51%) Retail
5 54 (1.98%) Legal
6 42 (1.54%) Marketing
7 41 (1.50%) Manufacturing
8 32 (1.17%) Pharmaceutical
9 28 (1.02%) Law
10 23 (0.84%) Military
11 22 (0.81%) Back Office
12 20 (0.73%) Financial Institution
13 18 (0.66%) German Language
14 17 (0.62%) Publishing
15 14 (0.51%) French Language
16 12 (0.44%) Billing
17 11 (0.40%) Games
18 10 (0.37%) Advertising
18 10 (0.37%) Front Office
19 9 (0.33%) Investment Banking
Job Titles
1 520 (19.03%) Analyst
2 284 (10.40%) Service Manager
3 245 (8.97%) Architect
4 205 (7.50%) Service Analyst
5 166 (6.08%) Developer
6 150 (5.49%) Consultant
7 132 (4.83%) Service Desk Analyst
8 124 (4.54%) Project Manager
9 121 (4.43%) Delivery Manager
10 104 (3.81%) DevOps Engineer
11 96 (3.51%) Services Delivery Manager
12 94 (3.44%) Support Analyst
13 93 (3.40%) Business Analyst
13 93 (3.40%) ServiceNow Developer
14 76 (2.78%) Service Architect
15 72 (2.64%) IT Manager
16 66 (2.42%) Transition Manager
17 65 (2.38%) ITIL Manager
18 62 (2.27%) Support Engineer
19 59 (2.16%) IT Analyst
Libraries, Frameworks & Software Standards
1 127 (4.65%) Software Packaging
2 120 (4.39%) ELK Stack
3 115 (4.21%) MCollective
4 112 (4.10%) HTML
5 93 (3.40%) CSS
6 92 (3.37%) XML
7 88 (3.22%) Web Services
8 63 (2.31%) .NET
9 62 (2.27%) Middleware
10 43 (1.57%) Ajax
11 26 (0.95%) XHTML
12 25 (0.92%) SOAP
13 22 (0.81%) HTML5
14 21 (0.77%) .NET Framework
15 20 (0.73%) REST
16 15 (0.55%) Twitter Bootstrap
17 13 (0.48%) jQuery
17 13 (0.48%) WebCenter
18 11 (0.40%) AngularJS
18 11 (0.40%) ASP.NET
Miscellaneous
1 249 (9.11%) Analytical Skills
2 185 (6.77%) Management Information System
3 147 (5.38%) Data Centre
4 123 (4.50%) CMDB
5 42 (1.54%) User Experience
5 42 (1.54%) Virtual Team
6 38 (1.39%) Computer Science
7 33 (1.21%) Blackberry
8 29 (1.06%) Smartphone
9 25 (0.92%) Mainframe
9 25 (0.92%) Public Cloud
10 24 (0.88%) Tandem
11 23 (0.84%) Driving Licence
12 21 (0.77%) Clustering
13 19 (0.70%) Fat Client
13 19 (0.70%) Thin Client
14 18 (0.66%) NHS
15 17 (0.62%) Data Protection Act
15 17 (0.62%) Replication
16 16 (0.59%) CESG
Operating Systems
1 519 (19.00%) Windows
2 388 (14.20%) Linux
3 191 (6.99%) Unix
4 126 (4.61%) Windows Server
5 108 (3.95%) CentOS
6 99 (3.62%) Windows 7
7 93 (3.40%) AIX
8 78 (2.86%) Windows XP
9 74 (2.71%) Red Hat Enterprise Linux
10 61 (2.23%) Windows Server 2008
11 49 (1.79%) Windows 2000
12 48 (1.76%) Windows Server 2012
13 47 (1.72%) Solaris
14 33 (1.21%) Android
15 31 (1.13%) Apple iOS
15 31 (1.13%) Windows Server 2003
16 27 (0.99%) Windows 10
17 17 (0.62%) Windows 8
18 14 (0.51%) HPUX
19 13 (0.48%) Mac OS X
Processes & Methodologies
1 1547 (56.63%) ITIL
2 692 (25.33%) ITSM
3 478 (17.50%) Agile Software Development
4 439 (16.07%) Service Delivery
5 349 (12.77%) Configuration Management
6 336 (12.30%) Project Management
7 318 (11.64%) Change Management
8 306 (11.20%) ITIL V3
9 284 (10.40%) Stakeholder Management
10 266 (9.74%) Problem Management
11 236 (8.64%) DevOps
12 224 (8.20%) Service Design
13 217 (7.94%) Incident Management
14 213 (7.80%) Scrum
15 211 (7.72%) PRINCE2
16 184 (6.73%) Workflow
17 161 (5.89%) Continuous Integration
18 153 (5.60%) Continuous Delivery
19 141 (5.16%) Release Management
20 136 (4.98%) Migration
Programming Languages
1 169 (6.19%) SQL
2 152 (5.56%) JavaScript
3 145 (5.31%) Shell Script
4 97 (3.55%) Ruby
5 84 (3.07%) Java
6 80 (2.93%) PowerShell
7 74 (2.71%) Perl
8 34 (1.24%) C
9 30 (1.10%) C#
9 30 (1.10%) Python
10 23 (0.84%) PL/SQL
11 21 (0.77%) Bash Shell
12 20 (0.73%) PHP
13 16 (0.59%) C++
14 14 (0.51%) Korn
14 14 (0.51%) T-SQL
15 12 (0.44%) VB
15 12 (0.44%) VBScript
16 10 (0.37%) VB.NET
17 9 (0.33%) VBA
Qualifications
1 594 (21.74%) Security Cleared
2 452 (16.54%) SC Cleared
3 184 (6.73%) ITIL Certification
4 156 (5.71%) Degree
5 95 (3.48%) DV Cleared
6 63 (2.31%) Cisco Certification
7 58 (2.12%) BPSS Clearance
8 57 (2.09%) CTC Cleared
9 48 (1.76%) ITIL Foundation Certificate
10 43 (1.57%) CISSP
11 39 (1.43%) CCNA
12 38 (1.39%) Microsoft Certification
13 35 (1.28%) PMI Certification
14 30 (1.10%) PMP
15 29 (1.06%) ISEB
16 26 (0.95%) MCP
17 23 (0.84%) CCNP
17 23 (0.84%) CISM
18 22 (0.81%) PRINCE2 Certification
19 20 (0.73%) MCSE
Quality Assurance & Compliance
1 328 (12.01%) SLA
2 43 (1.57%) ISO/IEC 27001
3 40 (1.46%) QA
4 35 (1.28%) Disclosure Scotland
5 32 (1.17%) Sarbanes-Oxley
6 31 (1.13%) PCI DSS
7 20 (0.73%) COBIT
8 16 (0.59%) ISO 9001
9 9 (0.33%) Data Quality
10 7 (0.26%) RMADS
11 6 (0.22%) ISO22301
12 4 (0.15%) JSP 440
12 4 (0.15%) PMBOK
13 3 (0.11%) GxP
13 3 (0.11%) HMG Security Policy Framework
14 2 (0.073%) HL7
14 2 (0.073%) ISO 14001
14 2 (0.073%) ISO/IEC 17799
15 1 (0.037%) BS25999
15 1 (0.037%) NEBOSH
System Software
1 255 (9.33%) Active Directory
2 129 (4.72%) VMware Infrastructure
3 126 (4.61%) Docker
3 126 (4.61%) vCloud
4 115 (4.21%) Postfix
4 115 (4.21%) Squid
5 36 (1.32%) vSphere
6 23 (0.84%) Virtual Machines
7 21 (0.77%) XenDesktop
8 20 (0.73%) Microsoft App-V
8 20 (0.73%) VMware ESXi
9 18 (0.66%) Hyper-V
10 16 (0.59%) Virtual Desktop
11 14 (0.51%) XenApp
12 12 (0.44%) VMware ESX
13 9 (0.33%) RACF
14 8 (0.29%) NFS
15 7 (0.26%) Tivoli Workload Scheduler
16 6 (0.22%) Samba
16 6 (0.22%) Veritas Volume Manager
Systems Management
1 191 (6.99%) Puppet
2 155 (5.67%) Ansible
3 132 (4.83%) Terraform
4 121 (4.43%) logstash
5 119 (4.36%) Kibana
5 119 (4.36%) ZABBIX
6 115 (4.21%) Kubernetes
6 115 (4.21%) Rancher
7 66 (2.42%) SCCM
8 52 (1.90%) Tivoli
9 44 (1.61%) Opscode Chef
10 25 (0.92%) Consul
10 25 (0.92%) Packer
11 23 (0.84%) SCOM
12 20 (0.73%) Netcool
13 18 (0.66%) NetBackup
14 13 (0.48%) HAProxy
14 13 (0.48%) Nagios
15 12 (0.44%) Tivoli Storage Manager
16 11 (0.40%) AirWatch
Vendors
1 464 (16.98%) Microsoft
2 330 (12.08%) VMware
3 280 (10.25%) ServiceNow
4 260 (9.52%) Oracle
5 174 (6.37%) Cisco
6 128 (4.69%) HP
7 115 (4.21%) Remedy
7 115 (4.21%) Sonatype
8 97 (3.55%) Atlassian
9 87 (3.18%) IBM
10 82 (3.00%) Citrix
11 72 (2.64%) SAP
12 71 (2.60%) BMC
13 67 (2.45%) CA
14 53 (1.94%) Red Hat
15 50 (1.83%) CheckPoint
16 39 (1.43%) Juniper
17 36 (1.32%) F5
18 32 (1.17%) EMC
19 31 (1.13%) Google
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Rate: £150.00 - £180.00 per day
Posted: 6 hours ago
City, London
Spinnaker Red
Rate: From £100 to £150 per day
Posted: Yesterday
London
Thebes IT
Posted: Yesterday
London
Hydrogen Group
Posted: 17 hours ago
Eastleigh, Hampshire
Redrock Consulting Ltd
Rate: £15 - £16 per hour
Posted: Yesterday
Surrey
Networkers
Rate: £10.86 - £13.28 per hour
Posted: Yesterday
Tyne and Wear
Lorien Resourcing
Rate: Market Rates
Posted: 4 days ago
London
TEKsystems
Rate: £450 - £500 per annum
Posted: Yesterday
Fareham, Hampshire
Montash
Rate: £550 - £650 per day
Posted: 2 days ago
Fareham, Hampshire
Montash
Rate: £500 - £600 per day
Posted: Yesterday
London
McGregor Boyall
Rate: £500 - £550 per day
Posted: 5 days ago
Bradford, West Yorkshire
ReThink Recruitment
Posted: 6 days ago
Coventry, West Midlands (County)
Spring Technology
Rate: £400.00 - £450.00 per day
Posted: 6 days ago
Castleford, West Yorkshire
Harvey Nash plc
Rate: £400 - £425 per day
Posted: 6 days ago
Newcastle Upon Tyne, Tyne and Wear
Harvey Nash plc
Rate: £400 - £425 per day
Posted: 6 days ago
London
Harris Global
Rate: Up to £550 per day
Posted: 5 days ago
Fareham, Hampshire
Networkers
Rate: £500 per day
Posted: 6 days ago
Blandford Forum, Dorset
Reed Technology
Rate: £250 - £275 per day
Posted: 5 days ago
South East London
Linkpoint Resources
Rate: From £35,000 to £40,000 per annum 4 Months +
Posted: 4 days ago
London
Careerwise UK Limited
Rate: £450 - £500 per day
Posted: 2 days ago
Central London / West End
Complete Tech Limited
Rate: Up to £66,500 per annum + Outstanding Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Premier IT
Posted: 5 days ago
Manchester, Lancashire
Experis Ltd
Rate: £420.00 - £470 per day
Posted: 20 hours ago
Manchester, Lancashire
People Source Consulting
Rate: £600 - £650 per day
Posted: 3 hours ago
Atherstone, Warwickshire
TNT Global IT
Rate: Unspecified
Posted: 11 days ago
Leeds, West Yorkshire
Austin Fraser
Rate: £12 - £15 per hour
Posted: 5 days ago
Bristol, Avon
Opus Recruitment Solutions Ltd
Rate: £500 - £650 per day
Posted: 5 days ago
Leeds, West Yorkshire
Austin Fraser
Rate: £12 - £15 per hour
Posted: 3 days ago
City, London
Hays Talent Solutions
Rate: £450.00 per day
Posted: 23 days ago
Coventry, West Midlands (County)
Difrent
Rate: Up to £400 per day
Posted: 5 days ago