The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 83 76 71
Rank change year-on-year
-7 -5
Contract jobs citing Service Management 1181 1164 1173
As % of all contract IT jobs located in England 2.50% 2.53% 2.65%
As % of the Processes & Methodologies category 3.08% 3.25% 3.44%
Number of daily rates quoted 707 686 673
Average daily rate £425 £415 £398
Average daily rate % change year-on-year
+2.40% +4.40%
90% offered a daily rate of more than £213 £225 £213
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £375 £360
% change year-on-year
- +4.16%
Number of hourly rates quoted 44 58 47
Average hourly rate £14.00 £15.00 £15.50
Average hourly rate % change year-on-year
-6.66% -3.22%
90% offered a hourly rate of more than £10.50 £11.75 £10.35
10% offered a hourly rate of more than £26.20 £25.00 £37.20
UK excluding London average hourly rate £14.00 £15.79 £16.65
% change year-on-year
-11.33% -5.16%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38364 35865 34140
As % of all contract IT jobs located in England 81.30% 77.81% 77.01%
Number of daily rates quoted 25447 23262 21094
Average daily rate £425 £425 £401
Average daily rate % change year-on-year
- +5.98%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1104 964 1067
Average hourly rate £37.50 £26.00 £27.50
Average hourly rate % change year-on-year
+44.23% -5.45%
90% offered a hourly rate of more than £12.65 £12.00 £12.50
10% offered a hourly rate of more than £57.00 £46.00 £52.40
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 5 February 2016.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 5 February 2016.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -11 482 £475 +5.55% 91
South East +12 287 £420 +6.32% 59
South West +25 82 £319 -20.31% 29
North West -17 73 £368 +22.50% 28
West Midlands +7 71 £425 +34.92% 14
Yorkshire -34 63 £388 - 17
East of England -1 53 £363 +28.31% 19
North East -9 39 £268 -32.92% 9
East Midlands -3 32 £350 -6.66% 9
Midlands -1 1 £550 +44.73%
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 5 February 2016, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1555 (62.27%) ITIL
2 663 (26.55%) ITSM
3 591 (23.67%) Finance
4 524 (20.99%) Service Delivery
5 470 (18.82%) Microsoft
6 434 (17.38%) Windows
7 418 (16.74%) Security Cleared
8 365 (14.62%) Project Management
9 330 (13.22%) Change Management
10 326 (13.06%) Incident Management
11 316 (12.66%) ITIL V3
12 269 (10.77%) SLA
13 265 (10.61%) Problem Management
14 262 (10.49%) Agile Software Development
15 253 (10.13%) Active Directory
16 244 (9.77%) SC Cleared
17 232 (9.29%) Stakeholder Management
18 229 (9.17%) ServiceNow
19 228 (9.13%) MS Office
20 218 (8.73%) Analytical Skills
21 201 (8.05%) ITIL Certification
22 194 (7.77%) SQL
23 186 (7.45%) MS Excel
24 183 (7.33%) PRINCE2
25 178 (7.13%) Linux
25 178 (7.13%) Management Information System
26 174 (6.97%) Oracle
27 166 (6.65%) Data Centre
28 161 (6.45%) Unix
29 160 (6.41%) VMware

Service Management
Top Related IT Skills in England by Category

For the 6 months to 5 February 2016, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 71 (2.84%) SharePoint
2 64 (2.56%) MS Exchange
3 56 (2.24%) CMS
4 36 (1.44%) OpenStack
5 35 (1.40%) Blackberry Enterprise Server
6 34 (1.36%) Lync
7 26 (1.04%) Exchange Server 2010
8 22 (0.88%) IIS
9 21 (0.84%) WebLogic
10 17 (0.68%) Apache
11 14 (0.56%) IBM Notes
12 13 (0.52%) WebSphere
13 11 (0.44%) Tomcat
14 10 (0.40%) Exchange Server 2013
15 8 (0.32%) Eucalyptus
15 8 (0.32%) IBM Domino
15 8 (0.32%) JBoss
16 7 (0.28%) Elasticsearch
16 7 (0.28%) SharePoint 2013
17 6 (0.24%) SharePoint 2010
Applications
1 228 (9.13%) MS Office
2 186 (7.45%) MS Excel
3 60 (2.40%) MS PowerPoint
4 57 (2.28%) MS Visio
5 38 (1.52%) MS Project
6 15 (0.60%) Spreadsheet
7 6 (0.24%) Acrobat
8 4 (0.16%) AutoCAD
9 3 (0.12%) Adobe After Effects
9 3 (0.12%) Adobe Premiere
9 3 (0.12%) Final Cut Pro
10 2 (0.080%) InfoPath
11 1 (0.040%) Adobe Creative Suite
11 1 (0.040%) Photoshop
11 1 (0.040%) ProjectWise
11 1 (0.040%) S-PLUS
Business Applications
1 120 (4.81%) Remedy ITSM
2 20 (0.80%) Dynamics CRM
3 13 (0.52%) Unit4 Business World
4 9 (0.36%) SAP ERP
4 9 (0.36%) SAP GRC
4 9 (0.36%) SAP SRM
5 7 (0.28%) Oracle Applications
5 7 (0.28%) Oracle EBS
6 6 (0.24%) assyst
6 6 (0.24%) SAP HR
7 5 (0.20%) Maximo
7 5 (0.20%) Oracle BPM
8 4 (0.16%) SAP CRM
9 3 (0.12%) BusinessWorks
9 3 (0.12%) Dynamics AX
9 3 (0.12%) Oracle ERP
9 3 (0.12%) Remedy AR System
9 3 (0.12%) SAP Oil and Gas
9 3 (0.12%) SAP SM
10 2 (0.080%) SAP PM
Cloud Services
1 55 (2.20%) Microsoft Azure
2 50 (2.00%) Amazon AWS
3 47 (1.88%) Office 365
4 43 (1.72%) SaaS
5 22 (0.88%) IaaS
6 20 (0.80%) Azure Active Directory
7 18 (0.72%) Cloud Computing
8 15 (0.60%) PaaS
9 7 (0.28%) Google Apps
10 5 (0.20%) AWS CloudFormation
11 4 (0.16%) Amazon EC2
11 4 (0.16%) Google Cloud Platform
11 4 (0.16%) Google Drive
11 4 (0.16%) Mimecast
11 4 (0.16%) SuccessFactors
11 4 (0.16%) Virtual Private Cloud
12 3 (0.12%) Adobe Analytics
12 3 (0.12%) GitHub
12 3 (0.12%) Google Analytics
13 2 (0.080%) Amazon S3
Communications & Networking
1 134 (5.37%) LAN
2 103 (4.12%) DNS
3 101 (4.04%) WAN
4 82 (3.28%) Firewall
5 78 (3.12%) SAN
5 78 (3.12%) VPN
6 70 (2.80%) Internet
7 56 (2.24%) TCP/IP
8 41 (1.64%) Wireless
9 39 (1.56%) SSL
10 38 (1.52%) VoIP
10 38 (1.52%) Wi-Fi
11 36 (1.44%) NAS
12 34 (1.36%) Network Security
13 33 (1.32%) MPLS
14 29 (1.16%) DHCP
15 25 (1.00%) VLAN
16 24 (0.96%) LDAP
17 19 (0.76%) NetScaler
18 18 (0.72%) Multicast
Database & Business Intelligence
1 143 (5.73%) SQL Server
2 55 (2.20%) Oracle Database
3 42 (1.68%) Oracle Database 11g
4 36 (1.44%) Oracle Reports
5 31 (1.24%) SQL Server 2008
6 30 (1.20%) Data Warehouse
7 25 (1.00%) Sybase ASE
8 22 (0.88%) SQL Server 2005
9 21 (0.84%) MySQL
10 20 (0.80%) SQL Server Integration Services
11 19 (0.76%) SQL Server 2012
12 15 (0.60%) Azure SQL Database
13 14 (0.56%) Oracle Database 10g
13 14 (0.56%) QlikView
13 14 (0.56%) SAP BW
14 13 (0.52%) Relational Database
15 12 (0.48%) DB2
16 11 (0.44%) Data Mining
16 11 (0.44%) SQL Server Reporting Services
17 8 (0.32%) SQL Server Analysis Services
Development Applications
1 40 (1.60%) Jenkins
1 40 (1.60%) JIRA
2 37 (1.48%) Git (software)
3 34 (1.36%) Subversion
4 33 (1.32%) Team Foundation Server
5 31 (1.24%) Maven
6 20 (0.80%) Ant
7 18 (0.72%) Hudson
8 12 (0.48%) Visual Studio
9 11 (0.44%) Sonatype Nexus
10 8 (0.32%) MSI
11 7 (0.28%) Oracle Forms
12 4 (0.16%) SoapUI
12 4 (0.16%) Vagrant
13 3 (0.12%) CA Gen
13 3 (0.12%) Eclipse
13 3 (0.12%) NuGet
13 3 (0.12%) PVCS
14 2 (0.080%) Selenium
14 2 (0.080%) StarTeam
General
1 591 (23.67%) Finance
2 159 (6.37%) Banking
3 148 (5.93%) Telecoms
4 55 (2.20%) Legal
5 41 (1.64%) Investment Banking
6 40 (1.60%) Billing
7 38 (1.52%) Financial Institution
7 38 (1.52%) Front Office
8 36 (1.44%) Retail
9 29 (1.16%) Pharmaceutical
10 23 (0.92%) Publishing
11 22 (0.88%) Manufacturing
12 18 (0.72%) Back Office
13 16 (0.64%) Local Government
14 15 (0.60%) Marketing
15 13 (0.52%) Advertising
15 13 (0.52%) Law
16 7 (0.28%) Games
17 6 (0.24%) Aerospace
17 6 (0.24%) Electronics
Job Titles
1 480 (19.22%) Analyst
2 350 (14.02%) Service Manager
3 258 (10.33%) Architect
4 214 (8.57%) Project Manager
5 185 (7.41%) Service Analyst
6 136 (5.45%) Consultant
7 124 (4.97%) Delivery Manager
8 105 (4.21%) Services Delivery Manager
9 102 (4.08%) ITIL Manager
10 95 (3.80%) Service Desk Analyst
11 88 (3.52%) Business Analyst
11 88 (3.52%) Support Analyst
12 84 (3.36%) Developer
13 78 (3.12%) IT Manager
14 74 (2.96%) Incident Manager
15 70 (2.80%) Support Engineer
16 64 (2.56%) ITIL Service Manager
17 62 (2.48%) Transition Manager
18 56 (2.24%) IT Analyst
19 54 (2.16%) IT Support
Libraries, Frameworks & Software Standards
1 94 (3.76%) Web Services
2 58 (2.32%) .NET
3 57 (2.28%) HTML
3 57 (2.28%) XML
4 47 (1.88%) CSS
5 46 (1.84%) Middleware
6 23 (0.92%) SOAP
7 19 (0.76%) HTML5
8 17 (0.68%) .NET Framework
9 13 (0.52%) J2EE
9 13 (0.52%) jQuery
10 12 (0.48%) Ajax
10 12 (0.48%) ELK Stack
10 12 (0.48%) Java EE
11 11 (0.44%) REST
12 10 (0.40%) AngularJS
13 9 (0.36%) 802.1X
13 9 (0.36%) COM
14 8 (0.32%) CSS3
15 6 (0.24%) RabbitMQ
Miscellaneous
1 218 (8.73%) Analytical Skills
2 178 (7.13%) Management Information System
3 166 (6.65%) Data Centre
4 76 (3.04%) CMDB
5 59 (2.36%) Replication
6 40 (1.60%) Computer Science
7 36 (1.44%) Blackberry
7 36 (1.44%) Client/Server
8 34 (1.36%) Clustering
9 27 (1.08%) Mainframe
10 23 (0.92%) Video Conferencing
11 22 (0.88%) User Experience
12 21 (0.84%) Data Integration
13 20 (0.80%) Enterprise Software
13 20 (0.80%) PKI
14 18 (0.72%) Mobile App
15 17 (0.68%) CESG
16 16 (0.64%) Hedge funds
16 16 (0.64%) N-Tier
17 15 (0.60%) Private Cloud
Operating Systems
1 434 (17.38%) Windows
2 178 (7.13%) Linux
3 161 (6.45%) Unix
4 149 (5.97%) Windows Server
5 122 (4.89%) Windows 7
6 91 (3.64%) Windows Server 2008
7 81 (3.24%) Solaris
8 71 (2.84%) Red Hat Enterprise Linux
9 62 (2.48%) AIX
10 61 (2.44%) Windows Server 2012
11 55 (2.20%) Windows Server 2003
12 45 (1.80%) Windows XP
13 24 (0.96%) Windows 8
14 19 (0.76%) Windows Vista
15 17 (0.68%) Apple iOS
16 16 (0.64%) VMS
16 16 (0.64%) zOS
17 14 (0.56%) Android
18 8 (0.32%) CentOS
18 8 (0.32%) Windows 10
Processes & Methodologies
1 1555 (62.27%) ITIL
2 663 (26.55%) ITSM
3 524 (20.99%) Service Delivery
4 365 (14.62%) Project Management
5 330 (13.22%) Change Management
6 326 (13.06%) Incident Management
7 316 (12.66%) ITIL V3
8 265 (10.61%) Problem Management
9 262 (10.49%) Agile Software Development
10 232 (9.29%) Stakeholder Management
11 183 (7.33%) PRINCE2
12 147 (5.89%) Configuration Management
13 131 (5.25%) Migration
14 110 (4.41%) CRM
15 107 (4.29%) Continuous Improvement
16 99 (3.96%) Disaster Recovery
16 99 (3.96%) Release Management
17 97 (3.88%) Risk Management
18 79 (3.16%) Performance Management
19 73 (2.92%) Supplier Management
Programming Languages
1 194 (7.77%) SQL
2 85 (3.40%) PowerShell
3 73 (2.92%) JavaScript
4 67 (2.68%) Java
5 53 (2.12%) Shell Script
6 41 (1.64%) C
7 31 (1.24%) Python
8 29 (1.16%) C#
9 23 (0.92%) Ruby
10 20 (0.80%) Perl
11 18 (0.72%) VBA
12 17 (0.68%) Bash Shell
13 16 (0.64%) VB
14 15 (0.60%) VBScript
15 13 (0.52%) VB.NET
16 9 (0.36%) PL/SQL
17 8 (0.32%) PHP
18 7 (0.28%) COBOL
19 5 (0.20%) C++
19 5 (0.20%) T-SQL
Qualifications
1 418 (16.74%) Security Cleared
2 244 (9.77%) SC Cleared
3 201 (8.05%) ITIL Certification
4 126 (5.05%) DV Cleared
5 125 (5.01%) Degree
6 90 (3.60%) Microsoft Certification
7 70 (2.80%) ITIL Foundation Certificate
8 53 (2.12%) Cisco Certification
9 47 (1.88%) MCSE
10 43 (1.72%) PMI Certification
11 38 (1.52%) MCP
12 35 (1.40%) PRINCE2 Practitioner
13 34 (1.36%) CCNA
14 30 (1.20%) PMP
15 29 (1.16%) PRINCE2 Certification
16 23 (0.92%) CISSP
17 21 (0.84%) BPSS Clearance
18 20 (0.80%) CCNP
19 18 (0.72%) CISM
19 18 (0.72%) ISEB
Quality Assurance & Compliance
1 269 (10.77%) SLA
2 40 (1.60%) QA
3 37 (1.48%) ISO 9001
4 26 (1.04%) Disclosure Scotland
5 21 (0.84%) COBIT
6 17 (0.68%) Sarbanes-Oxley
7 15 (0.60%) Data Quality
7 15 (0.60%) ISO/IEC 27001
8 11 (0.44%) PCI DSS
9 7 (0.28%) TickIT
10 6 (0.24%) ISO/IEC 20000
11 5 (0.20%) RMADS
12 4 (0.16%) GxP
13 3 (0.12%) ISO 14001
13 3 (0.12%) ISO22301
13 3 (0.12%) JSP 440
14 2 (0.080%) P3O
14 2 (0.080%) PMBOK
15 1 (0.040%) Solvency II
15 1 (0.040%) Val IT
System Software
1 253 (10.13%) Active Directory
2 131 (5.25%) VMware Infrastructure
3 35 (1.40%) Hyper-V
4 24 (0.96%) XenApp
5 22 (0.88%) Microsoft App-V
6 21 (0.84%) Oracle RAC
6 21 (0.84%) vSphere
7 20 (0.80%) NFS
8 18 (0.72%) Docker
9 17 (0.68%) ACF2
9 17 (0.68%) VMware ESXi
9 17 (0.68%) XenDesktop
10 15 (0.60%) Veritas Cluster Server
11 14 (0.56%) GPFS
12 12 (0.48%) VMware ESX
13 8 (0.32%) RACF
14 6 (0.24%) Squid
14 6 (0.24%) UAG
15 5 (0.20%) Terminal Services
16 4 (0.16%) Microsoft Virtual Server
Systems Management
1 78 (3.12%) SCCM
2 61 (2.44%) SCOM
3 32 (1.28%) Puppet
4 31 (1.24%) Ansible
5 30 (1.20%) Oracle RMAN
6 29 (1.16%) Data Guard
7 24 (0.96%) Opscode Chef
8 23 (0.92%) zSecure
9 17 (0.68%) NetBackup
10 14 (0.56%) Nagios
10 14 (0.56%) OpenView Configuration Management
11 12 (0.48%) Norton AntiVirus
11 12 (0.48%) OpenView
11 12 (0.48%) OVSD
12 10 (0.40%) HP UCMDB
12 10 (0.40%) logstash
12 10 (0.40%) WSUS
13 9 (0.36%) ZABBIX
14 8 (0.32%) OPNET
15 7 (0.28%) BMC PATROL
Vendors
1 470 (18.82%) Microsoft
2 229 (9.17%) ServiceNow
3 174 (6.97%) Oracle
4 160 (6.41%) VMware
5 154 (6.17%) Remedy
6 131 (5.25%) Cisco
7 129 (5.17%) HP
8 108 (4.33%) BMC
9 102 (4.08%) SAP
10 92 (3.68%) Citrix
11 79 (3.16%) Red Hat
12 57 (2.28%) NetApp
13 40 (1.60%) IBM
13 40 (1.60%) Sybase
14 33 (1.32%) Apple
14 33 (1.32%) Huawei
14 33 (1.32%) LANDesk
15 30 (1.20%) Dell
15 30 (1.20%) Google
16 29 (1.16%) BT
London
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: 14 hours ago
Lancashire
Computer People
Rate: £400.00 - £500.00 per day + Accomodation and expenses covered
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £275 - £296 per day
Posted: 2 days ago
City, London
HAYS INFORMATION TECHNOLOGY
Rate: £300.00 - £315.00 per day
Posted: 2 days ago
Croydon, Surrey
TLP Consultancy Ltd.
Rate: £350 - £400 per day
Posted: 2 days ago
South East London
Oscar
Rate: £300 - £400 per day
Posted: 2 days ago
Barnoldswick, Lancashire
Send
Rate: From £16,000 to £16,000 per annum
Posted: 2 days ago
Cambridge, Cambridgeshire
Cambridge Assessment
Rate: Competitive + Company Benefits
Posted: 2 days ago
North East
Global Technology Solutions Ltd
Rate: £550 - £575 per day+expenses
Posted: 2 days ago
City, London
Lorien Resourcing
Posted: 2 days ago
Bromley, Kent
Hays Finance Technology
Rate: £400.00 - £500.00 per day
Posted: 2 days ago
London
Lorien Resourcing
Rate: Market Rate
Posted: 2 days ago
Bromley, Kent
Hays Finance Technology
Rate: £450.00 - £600.00 per day
Posted: 2 days ago
Telford, Shropshire
Global Technology Solutions Ltd
Rate: £400 per day
Posted: 2 days ago
Wokingham, Berkshire
Venturi
Rate: £400 - £500 per day
Posted: 3 days ago
Winchester, Hampshire
Connectus
Rate: £300 - £350 per day
Posted: 3 days ago
Oxford, Oxfordshire
Jenrick IT
Rate: £380 - £400 per day
Posted: 3 days ago
London
Lorien Resourcing
Rate: £550 - £700 per day
Posted: 3 days ago
Ipswich, Suffolk
Lorien Resourcing
Posted: 3 days ago
London
Lawrence Harvey Enterprise
Posted: 3 days ago
West Sussex
Comtecs
Rate: £450 - £500 Per Day
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Harvey Nash plc
Posted: 3 days ago
Wirral, Merseyside
adviserplus
Rate: From £250 to £350 per day plus benefits
Posted: 3 days ago
Croydon, Surrey
TLP Consultancy Ltd.
Rate: £45000 - £50000 per annum
Posted: 3 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £600 per day
Posted: 3 days ago
Nottingham, Nottinghamshire
Reed Technology
Rate: £400 - £500 per day
Posted: 4 days ago
Knutsford, Cheshire
Experis Ltd
Rate: £340 - £375 per day
Posted: 4 days ago
Solihull, West Midlands (County)
Experis Ltd
Rate: £420 - £470 per day
Posted: 4 days ago
Oxford, Oxfordshire
Intapeople
Rate: £375 - £400 per annum
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £425 per day
Posted: 4 days ago