The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 31 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
31 May 2016
Same period 2015 Same period 2014
Service Management
Rank 86 79 82
Rank change year-on-year
-7 +3
Contract jobs citing Service Management 1252 1268 1168
As % of all contract IT jobs located in England 2.54% 2.57% 2.40%
As % of the Processes & Methodologies category 3.10% 3.24% 3.09%
Number of daily rates quoted 796 730 737
Median daily rate £425 £400 £375
Median daily rate % change year-on-year
+6.25% +6.66%
90% offered a daily rate of more than £211 £225 £205
10% offered a daily rate of more than £562 £525 £525
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 28 50 32
Median hourly rate £14.00 £13.35 £17.50
Median hourly rate % change year-on-year
+4.86% -23.71%
90% offered a hourly rate of more than £12.48 £10.55 £10.15
10% offered a hourly rate of more than £24.95 £36.94 £39.00
UK excluding London median hourly rate £14.50 £13.35 £19.25
% change year-on-year
+8.61% -30.64%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
40423 39105 37846
As % of all contract IT jobs located in England 82.09% 79.40% 77.92%
Number of daily rates quoted 27171 25311 24283
Median daily rate £450 £415 £400
Median daily rate % change year-on-year
+8.43% +3.75%
90% offered a daily rate of more than £300 £285 £275
10% offered a daily rate of more than £600 £576 £568
UK excluding London median daily rate £400 £387 £375
% change year-on-year
+3.35% +3.20%
Number of hourly rates quoted 899 1103 1146
Median hourly rate £27.50 £29.00 £27.50
Median hourly rate % change year-on-year
-5.17% +5.45%
90% offered a hourly rate of more than £13.00 £12.00 £12.75
10% offered a hourly rate of more than £47.50 £47.88 £47.50
UK excluding London median hourly rate £32.50 £30.50 £30.00
% change year-on-year
+6.55% +1.66%

Service Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 31 May 2016.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 31 May 2016.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 31 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +3 464 £450 +5.50% 65
South East -8 310 £400 +3.35% 42
West Midlands +20 115 £370 +13.84% 16
North West +3 106 £418 +19.28% 26
Yorkshire -24 76 £430 +6.70% 25
South West -8 63 £388 +3.33% 20
North East -38 44 £310 +24.00% 6
East of England -20 41 £363 -14.45% 8
East Midlands -4 29 £350 -6.66% 10
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 31 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1509 (60.05%) ITIL
2 610 (24.27%) ITSM
3 584 (23.24%) Finance
4 450 (17.91%) Microsoft
5 448 (17.83%) Security Cleared
6 442 (17.59%) Windows
7 414 (16.47%) Service Delivery
8 389 (15.48%) Project Management
9 314 (12.50%) Change Management
10 312 (12.42%) Agile Software Development
11 296 (11.78%) SC Cleared
12 293 (11.66%) ITIL V3
13 273 (10.86%) Active Directory
14 259 (10.31%) Problem Management
14 259 (10.31%) ServiceNow
15 258 (10.27%) Incident Management
16 247 (9.83%) SLA
17 239 (9.51%) Stakeholder Management
18 237 (9.43%) Management Information System
19 229 (9.11%) Configuration Management
20 227 (9.03%) ITIL Certification
21 224 (8.91%) MS Excel
22 223 (8.87%) Analytical Skills
23 208 (8.28%) MS Office
24 206 (8.20%) Linux
25 202 (8.04%) SQL
26 200 (7.96%) PRINCE2
27 175 (6.96%) Unix
28 172 (6.84%) Degree
29 171 (6.80%) VMware

Service Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (3.38%) SharePoint
2 72 (2.87%) CMS
3 58 (2.31%) MS Exchange
4 54 (2.15%) OpenStack
5 39 (1.55%) Skype for Business
6 37 (1.47%) WebLogic
7 33 (1.31%) WebSphere
8 30 (1.19%) Blackberry Enterprise Server
9 28 (1.11%) IIS
10 26 (1.03%) Exchange Server 2010
11 20 (0.80%) Apache
12 17 (0.68%) IBM Notes
13 15 (0.60%) Elasticsearch
14 14 (0.56%) Exchange Server 2003
15 13 (0.52%) Exchange Server 2013
16 12 (0.48%) Confluence
16 12 (0.48%) JBoss
17 10 (0.40%) BizTalk Server
17 10 (0.40%) SharePoint 2010
18 9 (0.36%) CICS
Applications
1 224 (8.91%) MS Excel
2 208 (8.28%) MS Office
3 60 (2.39%) MS PowerPoint
4 49 (1.95%) MS Visio
5 37 (1.47%) MS Project
6 8 (0.32%) Adobe Creative Suite
6 8 (0.32%) AutoCAD
6 8 (0.32%) Spreadsheet
7 4 (0.16%) Acrobat
7 4 (0.16%) SPSS
8 3 (0.12%) Adobe After Effects
8 3 (0.12%) Adobe Premiere
8 3 (0.12%) Final Cut Pro
8 3 (0.12%) HipChat
8 3 (0.12%) S-PLUS
9 2 (0.080%) Open Workbench
10 1 (0.040%) Photoshop
10 1 (0.040%) ProjectWise
Business Applications
1 93 (3.70%) Remedy ITSM
2 18 (0.72%) SAP ERP
3 16 (0.64%) Dynamics CRM
4 11 (0.44%) SAP CRM
5 9 (0.36%) Unit4 Business World
6 7 (0.28%) Oracle EBS
7 5 (0.20%) SAP Oil and Gas
7 5 (0.20%) SAP SM
8 4 (0.16%) Dynamics AX
8 4 (0.16%) Oracle Applications
9 3 (0.12%) assyst
9 3 (0.12%) BASE24
9 3 (0.12%) Oracle Payables
9 3 (0.12%) Oracle Receivables
10 2 (0.080%) Dynamics GP
10 2 (0.080%) Maximo
10 2 (0.080%) Oracle EBS R12
10 2 (0.080%) Oracle HRMS
10 2 (0.080%) SAP SD
11 1 (0.040%) SAP HR
Cloud Services
1 97 (3.86%) Microsoft Azure
2 56 (2.23%) Amazon AWS
3 54 (2.15%) Office 365
4 53 (2.11%) Cloud Computing
5 26 (1.03%) IaaS
6 25 (0.99%) SaaS
7 22 (0.88%) Azure Active Directory
7 22 (0.88%) PaaS
8 5 (0.20%) Google Apps
9 4 (0.16%) Boomi
10 3 (0.12%) AWS Elastic Beanstalk
10 3 (0.12%) AWS OpsWorks
10 3 (0.12%) Google Cloud Platform
11 2 (0.080%) Mimecast
12 1 (0.040%) Adobe Analytics
12 1 (0.040%) HP Helion
12 1 (0.040%) IBM PureFlex
12 1 (0.040%) OneDrive
12 1 (0.040%) Trello
12 1 (0.040%) Yammer
Communications & Networking
1 134 (5.33%) LAN
2 121 (4.81%) WAN
3 102 (4.06%) Firewall
4 87 (3.46%) VPN
5 85 (3.38%) DNS
6 64 (2.55%) TCP/IP
7 59 (2.35%) Internet
8 58 (2.31%) Network Security
9 48 (1.91%) SAN
10 38 (1.51%) Wireless
11 31 (1.23%) SSL
12 30 (1.19%) DHCP
12 30 (1.19%) Wi-Fi
13 29 (1.15%) VoIP
14 23 (0.92%) Ethernet
15 19 (0.76%) MPLS
15 19 (0.76%) Skype
16 18 (0.72%) 3G
16 18 (0.72%) Cisco ASA
17 17 (0.68%) Intranet
Database & Business Intelligence
1 106 (4.22%) SQL Server
2 28 (1.11%) BusinessObjects
2 28 (1.11%) Oracle Database
3 27 (1.07%) Relational Database
4 25 (0.99%) Data Warehouse
5 24 (0.96%) DB2
6 21 (0.84%) Azure SQL Database
7 16 (0.64%) RDBMS
8 14 (0.56%) Oracle OWB
8 14 (0.56%) Oracle Reports
9 13 (0.52%) SQL Server 2008
9 13 (0.52%) SQL Server Integration Services
10 12 (0.48%) MongoDB
10 12 (0.48%) SAP Data Services
10 12 (0.48%) SQL Server 2012
11 11 (0.44%) SQL Server Reporting Services
12 10 (0.40%) Data Mining
13 8 (0.32%) Crystal Reports
13 8 (0.32%) QlikView
14 6 (0.24%) SQL Server 2005
Development Applications
1 64 (2.55%) JIRA
2 61 (2.43%) Git (software)
3 53 (2.11%) Jenkins
4 34 (1.35%) Maven
5 33 (1.31%) Ant
6 32 (1.27%) Subversion
7 28 (1.11%) Vagrant
8 23 (0.92%) Hudson
9 21 (0.84%) JUnit
10 14 (0.56%) Team Foundation Server
11 13 (0.52%) ClearQuest
12 12 (0.48%) Eclipse
12 12 (0.48%) Oracle Forms
12 12 (0.48%) Toad
12 12 (0.48%) Visual Studio
13 11 (0.44%) MSI
14 10 (0.40%) Artifactory
14 10 (0.40%) Sonatype Nexus
15 9 (0.36%) ClearCase
15 9 (0.36%) Octopus Deploy
General
1 584 (23.24%) Finance
2 160 (6.37%) Telecoms
3 153 (6.09%) Banking
4 72 (2.87%) Legal
5 54 (2.15%) Retail
6 43 (1.71%) Billing
7 41 (1.63%) Financial Institution
8 40 (1.59%) Marketing
9 37 (1.47%) Front Office
10 32 (1.27%) Pharmaceutical
11 26 (1.03%) Law
12 25 (0.99%) Investment Banking
13 24 (0.96%) Back Office
14 20 (0.80%) Manufacturing
15 19 (0.76%) Local Government
16 17 (0.68%) Military
16 17 (0.68%) Publishing
17 15 (0.60%) Advertising
18 13 (0.52%) German Language
19 10 (0.40%) Electronics
Job Titles
1 485 (19.30%) Analyst
2 292 (11.62%) Service Manager
3 227 (9.03%) Architect
4 178 (7.08%) Consultant
5 173 (6.88%) Service Analyst
6 169 (6.73%) Project Manager
7 155 (6.17%) Developer
8 114 (4.54%) Business Analyst
9 102 (4.06%) ITIL Manager
10 98 (3.90%) Delivery Manager
11 92 (3.66%) Service Desk Analyst
12 90 (3.58%) Support Analyst
13 82 (3.26%) IT Manager
14 78 (3.10%) Services Delivery Manager
15 68 (2.71%) Service Architect
16 62 (2.47%) IT Analyst
17 59 (2.35%) Administrator
17 59 (2.35%) Support Engineer
18 57 (2.27%) Transition Manager
19 56 (2.23%) Incident Manager
Libraries, Frameworks & Software Standards
1 105 (4.18%) XML
2 104 (4.14%) Web Services
3 83 (3.30%) HTML
4 58 (2.31%) CSS
5 53 (2.11%) Middleware
6 43 (1.71%) ELK Stack
7 40 (1.59%) J2EE
8 38 (1.51%) .NET
9 28 (1.11%) Sensu
10 26 (1.03%) Servlets
11 23 (0.92%) JSP
12 20 (0.80%) Hibernate
12 20 (0.80%) SOAP
13 17 (0.68%) Ajax
13 17 (0.68%) RabbitMQ
13 17 (0.68%) Spring
14 16 (0.64%) REST
14 16 (0.64%) Struts
15 14 (0.56%) ASP.NET
16 11 (0.44%) EJB
Miscellaneous
1 237 (9.43%) Management Information System
2 223 (8.87%) Analytical Skills
3 152 (6.05%) Data Centre
4 87 (3.46%) Mainframe
5 86 (3.42%) CMDB
6 53 (2.11%) Computer Science
7 42 (1.67%) Blackberry
8 26 (1.03%) Replication
9 24 (0.96%) PMI
10 23 (0.92%) Mobile App
11 22 (0.88%) Hedge funds
12 21 (0.84%) Clustering
13 20 (0.80%) Enterprise Software
14 19 (0.76%) Fat Client
14 19 (0.76%) Thin Client
15 18 (0.72%) HACMP
16 16 (0.64%) NHS
16 16 (0.64%) Statistics
17 15 (0.60%) BBC
17 15 (0.60%) Smart Meter
Operating Systems
1 442 (17.59%) Windows
2 206 (8.20%) Linux
3 175 (6.96%) Unix
4 118 (4.70%) Windows 7
5 113 (4.50%) Windows Server
6 99 (3.94%) Windows Server 2008
7 72 (2.87%) AIX
8 64 (2.55%) Windows Server 2012
9 61 (2.43%) Windows Server 2003
10 57 (2.27%) Solaris
11 55 (2.19%) Windows XP
12 52 (2.07%) Red Hat Enterprise Linux
13 31 (1.23%) zOS
14 27 (1.07%) CentOS
14 27 (1.07%) Windows 10
15 23 (0.92%) Windows 8
16 21 (0.84%) Apple iOS
17 18 (0.72%) VMS
17 18 (0.72%) Windows Vista
18 14 (0.56%) Ubuntu
Processes & Methodologies
1 1509 (60.05%) ITIL
2 610 (24.27%) ITSM
3 414 (16.47%) Service Delivery
4 389 (15.48%) Project Management
5 314 (12.50%) Change Management
6 312 (12.42%) Agile Software Development
7 293 (11.66%) ITIL V3
8 259 (10.31%) Problem Management
9 258 (10.27%) Incident Management
10 239 (9.51%) Stakeholder Management
11 229 (9.11%) Configuration Management
12 200 (7.96%) PRINCE2
13 136 (5.41%) Service Design
14 128 (5.09%) Continuous Improvement
15 109 (4.34%) DevOps
16 105 (4.18%) CRM
17 104 (4.14%) Validation
18 101 (4.02%) Migration
19 88 (3.50%) Business Analysis
20 81 (3.22%) Risk Management
Programming Languages
1 202 (8.04%) SQL
2 95 (3.78%) Java
2 95 (3.78%) PowerShell
3 92 (3.66%) JavaScript
4 61 (2.43%) Shell Script
5 55 (2.19%) Ruby
6 47 (1.87%) Perl
7 39 (1.55%) C
8 31 (1.23%) Python
9 23 (0.92%) C#
10 19 (0.76%) VBScript
11 18 (0.72%) C++
11 18 (0.72%) PL/SQL
12 16 (0.64%) VB
13 13 (0.52%) COBOL
14 11 (0.44%) Bash Shell
14 11 (0.44%) Korn
14 11 (0.44%) T-SQL
15 9 (0.36%) PHP
16 8 (0.32%) Assembly Language
Qualifications
1 448 (17.83%) Security Cleared
2 296 (11.78%) SC Cleared
3 227 (9.03%) ITIL Certification
4 172 (6.84%) Degree
5 94 (3.74%) DV Cleared
6 85 (3.38%) Microsoft Certification
7 51 (2.03%) PMI Certification
8 49 (1.95%) ITIL Foundation Certificate
9 37 (1.47%) PRINCE2 Certification
10 35 (1.39%) Cisco Certification
11 34 (1.35%) MCP
12 31 (1.23%) PMP
13 30 (1.19%) MCITP
14 29 (1.15%) MCSE
14 29 (1.15%) MCTS
15 24 (0.96%) BPSS Clearance
15 24 (0.96%) ISEB
16 16 (0.64%) IBM AIX Certification
17 15 (0.60%) CCNP
17 15 (0.60%) CISSP
Quality Assurance & Compliance
1 247 (9.83%) SLA
2 43 (1.71%) QA
3 38 (1.51%) Sarbanes-Oxley
4 33 (1.31%) ISO 9001
5 30 (1.19%) COBIT
6 23 (0.92%) Disclosure Scotland
7 14 (0.56%) ISO/IEC 27001
8 9 (0.36%) ISO/IEC 20000
8 9 (0.36%) PCI DSS
9 8 (0.32%) Data Quality
10 6 (0.24%) PMBOK
10 6 (0.24%) RMADS
11 4 (0.16%) ISO 14001
12 3 (0.12%) JSP 440
13 2 (0.080%) COSO
13 2 (0.080%) MiFID
14 1 (0.040%) HMG Infosec
14 1 (0.040%) Solvency II
14 1 (0.040%) TickIT
14 1 (0.040%) Val IT
System Software
1 273 (10.86%) Active Directory
2 135 (5.37%) VMware Infrastructure
3 45 (1.79%) ACF2
4 44 (1.75%) RACF
5 40 (1.59%) vSphere
6 35 (1.39%) Hyper-V
7 28 (1.11%) Docker
8 23 (0.92%) XenApp
9 18 (0.72%) GPFS
9 18 (0.72%) Microsoft App-V
9 18 (0.72%) NFS
9 18 (0.72%) VMware ESXi
10 17 (0.68%) XenDesktop
11 13 (0.52%) BitLocker
12 10 (0.40%) StorNext
12 10 (0.40%) Terminal Server
13 9 (0.36%) Terminal Services
13 9 (0.36%) Xsan
14 8 (0.32%) UAG
15 6 (0.24%) Veritas Cluster Server
Systems Management
1 91 (3.62%) Puppet
2 81 (3.22%) SCCM
3 80 (3.18%) zSecure
4 68 (2.71%) SCOM
5 40 (1.59%) Ansible
6 37 (1.47%) Opscode Chef
7 28 (1.11%) Graphite
7 28 (1.11%) Uchiwa
8 26 (1.03%) Packer
9 16 (0.64%) logstash
9 16 (0.64%) OpenView Configuration Management
10 15 (0.60%) Kibana
10 15 (0.60%) OVSD
10 15 (0.60%) Terraform
11 14 (0.56%) BMC PATROL
11 14 (0.56%) WSUS
12 13 (0.52%) Grafana
13 12 (0.48%) OPNET
13 12 (0.48%) ZABBIX
14 11 (0.44%) Norton AntiVirus
Vendors
1 450 (17.91%) Microsoft
2 259 (10.31%) ServiceNow
3 171 (6.80%) VMware
4 147 (5.85%) Cisco
5 146 (5.81%) HP
5 146 (5.81%) Oracle
6 135 (5.37%) Remedy
7 99 (3.94%) BMC
7 99 (3.94%) Citrix
8 90 (3.58%) SAP
9 86 (3.42%) IBM
10 82 (3.26%) Red Hat
11 43 (1.71%) CA
12 42 (1.67%) LANDesk
13 41 (1.63%) Apple
14 39 (1.55%) Google
15 35 (1.39%) Dell
16 34 (1.35%) MuleSoft
17 33 (1.31%) NetApp
18 32 (1.27%) CheckPoint
City of London
Interquest - IQ Tech
Rate: £450 - £500 per day
Posted: 16 hours ago
Lancashire
Verticality Ltd
Rate: £350 - £400 per day
Posted: 8 hours ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 17 hours ago
City, London
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £15.00 per hour
Posted: 3 hours ago
Fareham
Interquest - IQ Tech
Rate: £400 per day
Posted: 16 hours ago
Derby, Derbyshire
Experis Ltd
Rate: £327. per day
Posted: 8 hours ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 17 hours ago
Liverpool, Merseyside
Connectus
Rate: £500 per day
Posted: 11 hours ago
Derby, Derbyshire
Experis Ltd
Rate: £300.00 - £327.00 per day
Posted: 8 hours ago
City, London
Harvey Nash plc
Rate: £550 - £650 per annum
Posted: 2 hours ago
London
Refreshing Recruitment
Rate: £375 - £425 per day
Posted: 6 days ago
Stockport, Cheshire
Global Technology Solutions Ltd
Rate: £500 - £650 per day + market rates
Posted: 4 days ago
London
Blue Fire Professional Services
Rate: Up to £300 per day
Posted: 6 days ago
South East
Talent Spa
Rate: £175pd
Posted: 6 days ago
Bracknell
Spectrum IT
Rate: £300 - £325 per day
Posted: 8 days ago
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £400 - £447 per day
Posted: 5 days ago
South East
Lorien Resourcing
Posted: 6 days ago
London
Lorien Resourcing
Posted: 6 days ago
Manchester, Lancashire
Rullion IT Plus
Posted: 4 days ago
Somerset
Sopra Steria Recruitment Limited
Posted: 21 hours ago
Newcastle upon Tyne
Deerfoot IT Resources Ltd
Rate: £120 - £160 per day
Posted: 8 days ago
Hook, Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £350.00 - £372.00 per day
Posted: 6 days ago
Manchester, Lancashire
Rullion IT Plus
Posted: 4 days ago
Preston, Lancashire
Experis Ltd
Rate: £350.00 - £360.00 per day
Posted: 4 days ago
Gloucester, Gloucestershire
Computer People
Rate: £421.43 - £505.08 per day
Posted: 4 days ago
Fareham, Hampshire
Connectus
Rate: £450 - £500 per day
Posted: 4 days ago
Milton Keynes
Capita Defence & Security Resourcing
Posted: 15 days ago
Bradford, West Yorkshire
Morrisons
Posted: 11 days ago
City of London
Hays London City Cheapside
Rate: £200.00 - £245.00 per day
Posted: 14 days ago
Preston
aap3
Rate: £40 - £55 per hour
Posted: 12 days ago