The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 1 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 87 83 85
Rank change year-on-year
-4 +2
Contract jobs citing Service Management 1286 1273 1119
As % of all contract IT jobs located in England 2.62% 2.50% 2.29%
As % of the Processes & Methodologies category 3.18% 3.13% 2.91%
Number of daily rates quoted 852 737 705
Median daily rate £425 £400 £375
Median daily rate % change year-on-year
+6.25% +6.66%
90% offered a daily rate of more than £225 £225 £210
10% offered a daily rate of more than £575 £537 £525
UK excluding London median daily rate £408 £375 £350
% change year-on-year
+8.66% +7.14%
Number of hourly rates quoted 33 43 28
Median hourly rate £14.00 £13.35 £16.13
Median hourly rate % change year-on-year
+4.86% -17.20%
90% offered a hourly rate of more than £12.50 £10.50 £10.53
10% offered a hourly rate of more than £33.80 £42.60 £24.65
UK excluding London median hourly rate £15.00 £13.35 £16.00
% change year-on-year
+12.35% -16.56%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
40458 40695 38413
As % of all contract IT jobs located in England 82.49% 79.83% 78.73%
Number of daily rates quoted 27130 26742 24468
Median daily rate £450 £415 £400
Median daily rate % change year-on-year
+8.43% +3.75%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 941 1073 1145
Median hourly rate £27.62 £27.50 £27.50
Median hourly rate % change year-on-year
+0.43% -
90% offered a hourly rate of more than £13.00 £12.00 £13.00
10% offered a hourly rate of more than £48.00 £50.00 £46.00
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

Service Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 1 July 2016.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 1 July 2016.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -4 481 £463 +2.77% 87
South East +4 303 £410 +2.37% 36
North West +23 121 £450 +28.57% 26
West Midlands +2 105 £370 +18.40% 33
Yorkshire -21 90 £425 +21.42% 27
South West +5 57 £363 -10.65% 20
North East -51 50 £310 +22.77% 5
East of England -20 41 £375 -9.09% 13
East Midlands +4 34 £350 -12.50% 8
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 1 July 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1545 (59.91%) ITIL
2 610 (23.65%) ITSM
3 579 (22.45%) Finance
4 473 (18.34%) Security Cleared
5 467 (18.11%) Microsoft
6 458 (17.76%) Windows
7 448 (17.37%) Service Delivery
8 401 (15.55%) Project Management
9 330 (12.80%) Agile Software Development
10 320 (12.41%) SC Cleared
11 300 (11.63%) Change Management
12 292 (11.32%) ITIL V3
13 271 (10.51%) ServiceNow
14 264 (10.24%) Stakeholder Management
15 258 (10.00%) SLA
16 254 (9.85%) Active Directory
16 254 (9.85%) Problem Management
17 244 (9.46%) MS Excel
18 242 (9.38%) Configuration Management
19 238 (9.23%) MS Office
19 238 (9.23%) Incident Management
20 227 (8.80%) Analytical Skills
21 224 (8.69%) Management Information System
22 223 (8.65%) Linux
23 222 (8.61%) ITIL Certification
24 212 (8.22%) PRINCE2
25 211 (8.18%) SQL
26 197 (7.64%) Unix
27 177 (6.86%) Degree
28 170 (6.59%) VMware

Service Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (3.92%) SharePoint
2 65 (2.52%) CMS
3 64 (2.48%) MS Exchange
4 49 (1.90%) OpenStack
5 41 (1.59%) Skype for Business
6 37 (1.43%) WebLogic
7 35 (1.36%) WebSphere
8 32 (1.24%) IIS
9 25 (0.97%) Exchange Server 2010
10 24 (0.93%) Blackberry Enterprise Server
11 19 (0.74%) Apache
12 15 (0.58%) Exchange Server 2003
13 13 (0.50%) IBM Notes
14 12 (0.47%) BizTalk Server
14 12 (0.47%) Elasticsearch
15 11 (0.43%) Confluence
15 11 (0.43%) Exchange Server 2013
16 10 (0.39%) JBoss
17 9 (0.35%) CICS
18 7 (0.27%) Tomcat
Applications
1 244 (9.46%) MS Excel
2 238 (9.23%) MS Office
3 73 (2.83%) MS PowerPoint
4 47 (1.82%) MS Visio
5 32 (1.24%) MS Project
6 9 (0.35%) Spreadsheet
7 7 (0.27%) Adobe Creative Suite
7 7 (0.27%) AutoCAD
8 5 (0.19%) SPSS
9 3 (0.12%) Adobe After Effects
9 3 (0.12%) Adobe Premiere
9 3 (0.12%) Final Cut Pro
9 3 (0.12%) HipChat
9 3 (0.12%) S-PLUS
10 2 (0.078%) Open Workbench
11 1 (0.039%) Photoshop
Business Applications
1 80 (3.10%) Remedy ITSM
2 23 (0.89%) SAP ERP
3 17 (0.66%) Dynamics CRM
4 16 (0.62%) SAP CRM
5 9 (0.35%) Unit4 Business World
6 7 (0.27%) Oracle Applications
6 7 (0.27%) Oracle EBS
7 5 (0.19%) Faxination
7 5 (0.19%) SAP SM
8 4 (0.16%) SAP Oil and Gas
9 3 (0.12%) BASE24
9 3 (0.12%) Dynamics AX
9 3 (0.12%) Oracle Payables
9 3 (0.12%) Oracle Receivables
10 2 (0.078%) assyst
10 2 (0.078%) Dynamics GP
10 2 (0.078%) Oracle EBS R12
10 2 (0.078%) SAP SD
11 1 (0.039%) Oracle Financials
11 1 (0.039%) SAP SRM
Cloud Services
1 95 (3.68%) Microsoft Azure
2 52 (2.02%) Amazon AWS
2 52 (2.02%) Cloud Computing
3 51 (1.98%) Office 365
4 35 (1.36%) IaaS
5 34 (1.32%) PaaS
5 34 (1.32%) SaaS
6 17 (0.66%) Azure Active Directory
7 6 (0.23%) Google Apps
7 6 (0.23%) Mimecast
8 4 (0.16%) Boomi
9 3 (0.12%) AWS CloudFormation
9 3 (0.12%) AWS Elastic Beanstalk
9 3 (0.12%) AWS OpsWorks
9 3 (0.12%) Google Cloud Platform
10 2 (0.078%) AWS Lambda
11 1 (0.039%) IBM PureFlex
11 1 (0.039%) SoftLayer
11 1 (0.039%) Trello
11 1 (0.039%) Yammer
Communications & Networking
1 139 (5.39%) LAN
2 123 (4.77%) WAN
3 112 (4.34%) Firewall
4 84 (3.26%) VPN
5 78 (3.02%) DNS
6 73 (2.83%) SAN
7 71 (2.75%) Internet
8 66 (2.56%) TCP/IP
9 59 (2.29%) Network Security
10 36 (1.40%) Wireless
11 35 (1.36%) SSL
12 28 (1.09%) DHCP
12 28 (1.09%) Wi-Fi
13 27 (1.05%) VoIP
14 20 (0.78%) Ethernet
15 19 (0.74%) 3G
15 19 (0.74%) LDAP
16 18 (0.70%) IPsec
16 18 (0.70%) NAS
17 17 (0.66%) Cisco ASA
Database & Business Intelligence
1 96 (3.72%) SQL Server
2 34 (1.32%) BusinessObjects
3 33 (1.28%) Oracle Database
4 30 (1.16%) Data Warehouse
5 28 (1.09%) Relational Database
6 25 (0.97%) DB2
7 21 (0.81%) Oracle OWB
8 19 (0.74%) Azure SQL Database
9 16 (0.62%) Oracle Reports
9 16 (0.62%) RDBMS
10 13 (0.50%) SQL Server Reporting Services
11 12 (0.47%) MongoDB
11 12 (0.47%) SAP Data Services
11 12 (0.47%) SQL Server Integration Services
12 11 (0.43%) QlikView
12 11 (0.43%) SQL Server 2008
13 8 (0.31%) Big Data
13 8 (0.31%) Crystal Reports
13 8 (0.31%) Data Mining
14 7 (0.27%) MySQL
Development Applications
1 78 (3.02%) JIRA
2 56 (2.17%) Git (software)
2 56 (2.17%) Jenkins
3 32 (1.24%) Ant
4 31 (1.20%) Maven
5 29 (1.12%) Subversion
6 28 (1.09%) Vagrant
7 23 (0.89%) Hudson
8 21 (0.81%) JUnit
9 16 (0.62%) Oracle Forms
9 16 (0.62%) Visual Studio
10 14 (0.54%) ClearQuest
10 14 (0.54%) Team Foundation Server
11 12 (0.47%) Eclipse
11 12 (0.47%) Toad
12 11 (0.43%) Artifactory
13 10 (0.39%) ClearCase
13 10 (0.39%) MSI
14 9 (0.35%) Octopus Deploy
15 8 (0.31%) Sonatype Nexus
General
1 579 (22.45%) Finance
2 163 (6.32%) Telecoms
3 128 (4.96%) Banking
4 76 (2.95%) Legal
5 60 (2.33%) Retail
6 45 (1.74%) Marketing
7 36 (1.40%) Law
8 34 (1.32%) Billing
8 34 (1.32%) Financial Institution
9 32 (1.24%) Front Office
10 29 (1.12%) Pharmaceutical
11 27 (1.05%) Back Office
12 22 (0.85%) Manufacturing
12 22 (0.85%) Military
12 22 (0.85%) Publishing
13 17 (0.66%) Advertising
13 17 (0.66%) Investment Banking
13 17 (0.66%) Local Government
14 13 (0.50%) German Language
15 9 (0.35%) Italian Language
Job Titles
1 497 (19.27%) Analyst
2 316 (12.25%) Service Manager
3 221 (8.57%) Architect
4 175 (6.79%) Service Analyst
5 174 (6.75%) Consultant
6 166 (6.44%) Project Manager
7 162 (6.28%) Developer
8 137 (5.31%) Delivery Manager
9 115 (4.46%) Business Analyst
10 101 (3.92%) ITIL Manager
11 98 (3.80%) Services Delivery Manager
12 92 (3.57%) Service Desk Analyst
13 86 (3.33%) IT Manager
14 83 (3.22%) Support Analyst
15 69 (2.68%) Administrator
15 69 (2.68%) Service Architect
16 61 (2.37%) IT Analyst
17 60 (2.33%) Transition Manager
18 55 (2.13%) ITIL Service Manager
18 55 (2.13%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 110 (4.27%) Web Services
2 106 (4.11%) XML
3 93 (3.61%) HTML
4 64 (2.48%) CSS
5 57 (2.21%) Middleware
6 49 (1.90%) .NET
7 40 (1.55%) ELK Stack
8 37 (1.43%) J2EE
9 28 (1.09%) Sensu
10 26 (1.01%) Servlets
11 23 (0.89%) JSP
12 21 (0.81%) Ajax
12 21 (0.81%) Hibernate
13 18 (0.70%) Spring
14 17 (0.66%) RabbitMQ
14 17 (0.66%) Struts
15 15 (0.58%) ASP.NET
16 13 (0.50%) REST
17 12 (0.47%) Silverlight
17 12 (0.47%) SOAP
Miscellaneous
1 227 (8.80%) Analytical Skills
2 224 (8.69%) Management Information System
3 165 (6.40%) Data Centre
4 82 (3.18%) Mainframe
5 81 (3.14%) CMDB
6 49 (1.90%) Computer Science
7 41 (1.59%) Virtual Team
8 40 (1.55%) Blackberry
9 33 (1.28%) Clustering
10 25 (0.97%) PMI
11 24 (0.93%) Mobile App
12 20 (0.78%) Fat Client
12 20 (0.78%) Thin Client
13 19 (0.74%) HACMP
14 18 (0.70%) Enterprise Software
15 17 (0.66%) Hedge funds
15 17 (0.66%) LPAR
15 17 (0.66%) NHS
15 17 (0.66%) Replication
16 16 (0.62%) Economics
Operating Systems
1 458 (17.76%) Windows
2 223 (8.65%) Linux
3 197 (7.64%) Unix
4 128 (4.96%) Windows Server
5 114 (4.42%) Windows 7
6 95 (3.68%) Windows Server 2008
7 87 (3.37%) AIX
8 69 (2.68%) Windows Server 2012
9 68 (2.64%) Solaris
10 56 (2.17%) Red Hat Enterprise Linux
10 56 (2.17%) Windows Server 2003
11 48 (1.86%) Windows XP
12 30 (1.16%) Windows 10
13 29 (1.12%) Apple iOS
13 29 (1.12%) CentOS
14 25 (0.97%) Windows 8
15 24 (0.93%) zOS
16 16 (0.62%) Ubuntu
16 16 (0.62%) VMS
17 15 (0.58%) Mac OS X
Processes & Methodologies
1 1545 (59.91%) ITIL
2 610 (23.65%) ITSM
3 448 (17.37%) Service Delivery
4 401 (15.55%) Project Management
5 330 (12.80%) Agile Software Development
6 300 (11.63%) Change Management
7 292 (11.32%) ITIL V3
8 264 (10.24%) Stakeholder Management
9 254 (9.85%) Problem Management
10 242 (9.38%) Configuration Management
11 238 (9.23%) Incident Management
12 212 (8.22%) PRINCE2
13 141 (5.47%) Service Design
14 129 (5.00%) Continuous Improvement
15 114 (4.42%) DevOps
16 104 (4.03%) Migration
17 94 (3.64%) CRM
18 90 (3.49%) Business Analysis
18 90 (3.49%) Validation
19 85 (3.30%) Release Management
Programming Languages
1 211 (8.18%) SQL
2 99 (3.84%) JavaScript
3 90 (3.49%) PowerShell
4 85 (3.30%) Java
5 72 (2.79%) Shell Script
6 63 (2.44%) Perl
7 57 (2.21%) Ruby
8 36 (1.40%) C
9 34 (1.32%) Python
10 29 (1.12%) C#
11 25 (0.97%) PL/SQL
12 19 (0.74%) C++
12 19 (0.74%) VBScript
13 18 (0.70%) T-SQL
14 14 (0.54%) VB
15 12 (0.47%) Bash Shell
15 12 (0.47%) Korn
16 10 (0.39%) COBOL
16 10 (0.39%) PHP
17 8 (0.31%) Assembly Language
Qualifications
1 473 (18.34%) Security Cleared
2 320 (12.41%) SC Cleared
3 222 (8.61%) ITIL Certification
4 177 (6.86%) Degree
5 90 (3.49%) DV Cleared
6 75 (2.91%) Microsoft Certification
7 54 (2.09%) PMI Certification
8 51 (1.98%) ITIL Foundation Certificate
9 42 (1.63%) Cisco Certification
10 35 (1.36%) MCP
11 33 (1.28%) PMP
12 32 (1.24%) BPSS Clearance
12 32 (1.24%) PRINCE2 Certification
13 30 (1.16%) MCITP
14 29 (1.12%) MCTS
15 26 (1.01%) MCSE
16 23 (0.89%) ISEB
17 20 (0.78%) CISSP
18 16 (0.62%) CCNA
18 16 (0.62%) IBM AIX Certification
Quality Assurance & Compliance
1 258 (10.00%) SLA
2 45 (1.74%) QA
3 44 (1.71%) Sarbanes-Oxley
4 31 (1.20%) ISO 9001
5 29 (1.12%) Disclosure Scotland
6 27 (1.05%) COBIT
7 24 (0.93%) ISO/IEC 27001
8 11 (0.43%) PCI DSS
9 9 (0.35%) Data Quality
10 8 (0.31%) ISO/IEC 20000
11 6 (0.23%) JSP 440
11 6 (0.23%) PMBOK
12 4 (0.16%) RMADS
13 3 (0.12%) HMG Security Policy Framework
14 2 (0.078%) COSO
14 2 (0.078%) ISO 14001
15 1 (0.039%) HMG Infosec
15 1 (0.039%) MiFID
15 1 (0.039%) Solvency II
15 1 (0.039%) Val IT
System Software
1 254 (9.85%) Active Directory
2 127 (4.92%) VMware Infrastructure
3 45 (1.74%) RACF
4 37 (1.43%) ACF2
4 37 (1.43%) vSphere
5 34 (1.32%) Virtual Machines
6 33 (1.28%) Hyper-V
7 26 (1.01%) Docker
8 22 (0.85%) XenApp
9 19 (0.74%) GPFS
9 19 (0.74%) NFS
9 19 (0.74%) VMware ESXi
10 18 (0.70%) XenDesktop
11 16 (0.62%) Microsoft App-V
12 13 (0.50%) BitLocker
13 11 (0.43%) Terminal Services
14 10 (0.39%) StorNext
14 10 (0.39%) Terminal Server
14 10 (0.39%) Veritas Volume Manager
15 9 (0.35%) Virtual Desktop
Systems Management
1 100 (3.88%) Puppet
2 84 (3.26%) SCCM
3 71 (2.75%) zSecure
4 62 (2.40%) SCOM
5 48 (1.86%) Ansible
6 40 (1.55%) Opscode Chef
7 28 (1.09%) Graphite
7 28 (1.09%) Uchiwa
8 26 (1.01%) Packer
9 23 (0.89%) Tivoli Storage Manager
10 18 (0.70%) Terraform
11 16 (0.62%) OVSD
12 15 (0.58%) Tivoli
12 15 (0.58%) WSUS
13 14 (0.54%) NetBackup
13 14 (0.54%) OpenView Configuration Management
14 13 (0.50%) Grafana
14 13 (0.50%) logstash
14 13 (0.50%) Nagios
15 12 (0.47%) Kibana
Vendors
1 467 (18.11%) Microsoft
2 271 (10.51%) ServiceNow
3 170 (6.59%) VMware
4 162 (6.28%) Oracle
5 156 (6.05%) Cisco
6 151 (5.85%) HP
7 130 (5.04%) Remedy
8 98 (3.80%) Citrix
9 97 (3.76%) IBM
10 88 (3.41%) BMC
11 87 (3.37%) Red Hat
12 84 (3.26%) SAP
13 43 (1.67%) CA
14 42 (1.63%) LANDesk
15 41 (1.59%) Google
16 38 (1.47%) Apple
16 38 (1.47%) CheckPoint
17 34 (1.32%) MuleSoft
17 34 (1.32%) NetApp
18 31 (1.20%) Symantec
Manchester, Lancashire
Cadence Resourcing
Rate: On application
Posted: 2 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £100 - £140 per day
Posted: 18 hours ago
South East
ITF Solutions
Rate: £180 - £250 per day + DOE
Posted: 11 hours ago
London
Lorien Resourcing
Rate: negotiable
Posted: Yesterday
Liverpool, Merseyside
Blue Octopus Recruitment LLP
Rate: £17,675 - £23,000 depending on experience
Posted: 13 hours ago
Luton
Annapurna HR
Rate: £150 - £200 per day
Posted: 2 days ago
Bristol, Avon
Hydrogen Group
Rate: £200.00 - £220.00 per day
Posted: 15 hours ago
London
iKas International
Rate: £550 - £600 per day
Posted: 16 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Rate: From £600 to £690 per day 3 Months initially
Posted: Yesterday
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 2 days ago
Manchester, Lancashire
LA International
Rate: £100 - £115 per annum
Posted: 11 hours ago
Solihull, West Midlands (County)
Lorien Resourcing
Posted: 4 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 2 days ago
Bromley, Kent
Haysfm
Rate: £400.00 - £450.00 per day
Posted: Yesterday
Solihull, West Midlands (County)
Lorien Resourcing
Posted: 4 days ago
Hook, Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £350.00 - £372.00 per day
Posted: 3 days ago
Wakefield, West Yorkshire
onezeero.
Posted: 4 days ago
City, London
Thebes IT
Rate: £550 - £600 per day
Posted: 3 days ago
Wiltshire
LA International
Posted: 4 days ago
London
iKonnect Global Solutions
Rate: £400 - £450 per annum
Posted: 4 days ago
London
EMBS Ltd
Rate: To £55k - £65k (pro rata) - 3-6 month FTC
Posted: 3 days ago
Central London / West End
Proprius Recruitment
Rate: From £500 to £600 per day Initial Contract to 31st December 2016
Posted: 17 hours ago
London
Sanderson
Rate: £220 - £250 per day
Posted: 9 days ago
City, London
LA International
Posted: 2 days ago
London
Connectus
Rate: £500 per day
Posted: 4 days ago
York
Rural Payments Agency
Posted: 3 days ago
Maidenhead, Berkshire
Randstad Strategic Accounts
Rate: £301 - £330 per day
Posted: 3 days ago
London
Bankside Recruitment Ltd
Rate: £400 - £600 per day
Posted: 7 days ago
City, London
TEKsystems
Rate: £650 - £700 per day
Posted: Yesterday