Service Management Contracts in England

Service Management
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 77 87 105
Rank change year-on-year +10 +18 +30
Contract jobs citing Service Management 988 1,422 1,828
As % of all contract jobs advertised in England 2.67% 2.81% 2.57%
As % of the Processes & Methodologies category 3.09% 3.12% 2.83%
Number of daily rates quoted 665 1,019 1,240
10th Percentile £313 £239 £194
25th Percentile £425 £400 £394
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% +10.47%
75th Percentile £608 £638 £618
90th Percentile £729 £743 £688
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.53%
Number of hourly rates quoted 21 47 72
10th Percentile £12.53 £17.50 £11.36
25th Percentile £15.46 £20.44 £12.00
Median hourly rate £17.72 £55.00 £17.00
Median % change year-on-year -67.78% +223.53% -19.05%
75th Percentile £27.00 £65.00 £22.98
90th Percentile £57.50 £65.75 £32.35
UK median hourly rate £17.72 £55.00 £17.81
% change year-on-year -67.78% +208.86% -23.28%

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,985 45,619 64,566
As % of all contract IT jobs advertised in England 86.53% 90.25% 90.78%
Number of daily rates quoted 20,974 32,022 45,804
10th Percentile £300 £325 £331
25th Percentile £413 £445 £425
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +9.69%
75th Percentile £650 £675 £650
90th Percentile £750 £769 £749
UK median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +8.25%
Number of hourly rates quoted 2,225 1,607 1,769
10th Percentile £12.86 £10.94 £12.50
25th Percentile £16.00 £16.31 £15.25
Median hourly rate £35.50 £37.50 £24.35
Median % change year-on-year -5.33% +54.00% +1.46%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.15
UK median hourly rate £35.00 £37.34 £25.00
% change year-on-year -6.27% +49.36% -

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Management in England.

Daily rate trend for Service Management in England

Service Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Management in England over the 6 months to 27 April 2024.

Daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Management in England.

Hourly rate trend for Service Management in England

Service Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Management in England over the 6 months to 27 April 2024.

Hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -22 331 £513 +2.30% 119
North of England +39 195 £500 +11.11% 95
South East -13 164 £575 +19.79% 51
South West +25 148 £525 -8.70% 35
North West +28 109 £493 +10.79% 62
Midlands +25 82 £500 -4.76% 48
Yorkshire +21 77 £550 +12.82% 21
West Midlands +39 53 £475 -7.32% 34
East of England -12 47 £525 +90.91% 22
East Midlands +9 27 £500 -8.68% 14
North East +22 12 £488 +57.26% 13
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (7.19%) Confluence
2 69 (6.98%) SharePoint
3 41 (4.15%) Microsoft Exchange
4 35 (3.54%) SharePoint Server
5 9 (0.91%) CMS
6 8 (0.81%) Skype for Business
7 3 (0.30%) Adobe Experience Manager
8 2 (0.20%) Exchange Server 2007
8 2 (0.20%) Exchange Server 2010
9 1 (0.10%) Apache
9 1 (0.10%) IBM HTTP Server
9 1 (0.10%) IIS
9 1 (0.10%) Tomcat
9 1 (0.10%) WebSphere
9 1 (0.10%) WebSphere Application Server
9 1 (0.10%) WebSphere Portal
Applications
1 65 (6.58%) Microsoft Office
2 26 (2.63%) Microsoft Excel
3 10 (1.01%) Microsoft Project
4 7 (0.71%) Microsoft PowerPoint
5 5 (0.51%) MS Visio
5 5 (0.51%) Spreadsheet
6 1 (0.10%) Gliffy
Business Applications
1 32 (3.24%) Remedy ITSM
2 15 (1.52%) SAP S/4HANA
3 6 (0.61%) SAP ERP
4 4 (0.40%) Maximo
5 3 (0.30%) Remedy AR System
5 3 (0.30%) Shopify
6 2 (0.20%) SAP MM
6 2 (0.20%) SystmOne
7 1 (0.10%) Cloudability
7 1 (0.10%) Salesforce CRM
7 1 (0.10%) SAP HCM
7 1 (0.10%) SAP PM
7 1 (0.10%) SAP Retail
7 1 (0.10%) Sparx Enterprise Architect
Cloud Services
1 162 (16.40%) Azure
2 87 (8.81%) Microsoft 365
3 61 (6.17%) AWS
4 40 (4.05%) Power Platform
5 36 (3.64%) Azure Stack
6 27 (2.73%) Entra ID
7 24 (2.43%) GCP
8 22 (2.23%) SaaS
9 21 (2.13%) IaaS
10 20 (2.02%) Azure DevOps
11 18 (1.82%) Azure Monitor
12 16 (1.62%) Azure Storage
13 14 (1.42%) OneDrive
13 14 (1.42%) PaaS
14 12 (1.21%) Amazon EC2
15 9 (0.91%) Serverless
16 6 (0.61%) Amazon S3
16 6 (0.61%) AWS Lambda
16 6 (0.61%) Google Workspace
16 6 (0.61%) Virtual Private Cloud
Communications & Networking
1 80 (8.10%) Firewall
2 36 (3.64%) BGP
3 32 (3.24%) DHCP
3 32 (3.24%) DNS
4 19 (1.92%) WAN
5 17 (1.72%) LAN
6 16 (1.62%) Network Security
7 14 (1.42%) VPN
8 11 (1.11%) Skype
8 11 (1.11%) Wireless
9 9 (0.91%) VSAN
10 8 (0.81%) Cisco ASA
11 7 (0.71%) HTTPS
12 6 (0.61%) Cisco ISE
12 6 (0.61%) TCP/IP
13 5 (0.51%) AMQP
13 5 (0.51%) SAN
14 4 (0.40%) SNA
15 3 (0.30%) SMTP
15 3 (0.30%) Wi-Fi
Database & Business Intelligence
1 32 (3.24%) Power BI
2 12 (1.21%) Amazon RDS
2 12 (1.21%) Big Data
2 12 (1.21%) Data Lake
3 11 (1.11%) Relational Database
4 7 (0.71%) SQL Server
5 6 (0.61%) InfluxDB
5 6 (0.61%) Tableau
6 5 (0.51%) Data Mining
6 5 (0.51%) GIS
7 4 (0.40%) MySQL
7 4 (0.40%) Oracle Reports
8 3 (0.30%) Azure SQL Database
8 3 (0.30%) Metadata
8 3 (0.30%) PostgreSQL
9 2 (0.20%) Electronic Patient Records
9 2 (0.20%) Flink
9 2 (0.20%) Pentaho
9 2 (0.20%) SAP HANA
10 1 (0.10%) NoSQL
Development Applications
1 85 (8.60%) JIRA
2 16 (1.62%) Jenkins
3 7 (0.71%) Robot Framework
3 7 (0.71%) Sonatype Nexus
4 5 (0.51%) Git
5 3 (0.30%) Hudson
5 3 (0.30%) Maven
6 2 (0.20%) HP UFT
6 2 (0.20%) LoadRunner
7 1 (0.10%) Axure RP
7 1 (0.10%) Bitbucket
7 1 (0.10%) GitLab
7 1 (0.10%) IBM UrbanCode
7 1 (0.10%) Team Foundation Server
General
1 376 (38.06%) Social Skills
2 169 (17.11%) Finance
3 142 (14.37%) Analytical Skills
4 126 (12.75%) Public Sector
5 69 (6.98%) Banking
6 45 (4.55%) Telecoms
7 31 (3.14%) Organisational Skills
8 30 (3.04%) Presentation Skills
9 28 (2.83%) Influencing Skills
10 25 (2.53%) Legal
11 23 (2.33%) Marketing
12 21 (2.13%) Manufacturing
13 19 (1.92%) Retail
14 14 (1.42%) Electronics
15 13 (1.32%) Law
16 11 (1.11%) Military
17 10 (1.01%) Local Government
18 6 (0.61%) Back Office
18 6 (0.61%) Documentation Skills
18 6 (0.61%) French Language
Job Titles
1 194 (19.64%) Analyst
2 140 (14.17%) Architect
3 102 (10.32%) Service Manager
4 76 (7.69%) Service Architect
5 68 (6.88%) Service Analyst
6 53 (5.36%) Lead
7 43 (4.35%) Consultant
8 41 (4.15%) Banking Analyst
8 41 (4.15%) Business Analyst
9 40 (4.05%) Delivery Manager
10 39 (3.95%) Developer
11 38 (3.85%) IT Analyst
12 37 (3.74%) Senior
13 36 (3.64%) IT Manager
14 34 (3.44%) Data Analyst
15 33 (3.34%) Service Delivery Manager
16 32 (3.24%) Support Analyst
17 31 (3.14%) Support Engineer
18 30 (3.04%) Incident Manager
19 29 (2.94%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 33 (3.34%) Web Services
2 16 (1.62%) ARM Templates
3 12 (1.21%) CSS
4 10 (1.01%) Middleware
4 10 (1.01%) REST
5 9 (0.91%) HTML
6 8 (0.81%) AngularJS
6 8 (0.81%) RabbitMQ
7 6 (0.61%) .NET
7 6 (0.61%) Flash
8 5 (0.51%) Twitter Bootstrap
9 4 (0.40%) J2EE
9 4 (0.40%) LDAP
10 3 (0.30%) jQuery
10 3 (0.30%) Kafka
10 3 (0.30%) Sass
10 3 (0.30%) SOAP
10 3 (0.30%) Spring
10 3 (0.30%) Spring MVC
10 3 (0.30%) VML
Miscellaneous
1 87 (8.81%) Management Information System
2 61 (6.17%) CMDB
3 43 (4.35%) PKI
4 37 (3.74%) Private Cloud
5 36 (3.64%) Self-Motivation
6 30 (3.04%) Virtual Team
7 22 (2.23%) Data Centre
8 12 (1.21%) Operational Technology
8 12 (1.21%) Product Ownership
9 10 (1.01%) Linux Command Line
10 9 (0.91%) Clustering
11 8 (0.81%) Onboarding
12 7 (0.71%) NHS
13 5 (0.51%) Public Cloud
13 5 (0.51%) SCADA
13 5 (0.51%) Smartphone
14 4 (0.40%) Analytical Mindset
14 4 (0.40%) Digital Signage
15 3 (0.30%) Cyber Threat
15 3 (0.30%) Cyberattack
Operating Systems
1 160 (16.19%) Windows
2 65 (6.58%) Windows Server
3 60 (6.07%) Linux
4 58 (5.87%) Windows 10
5 45 (4.55%) Windows Server 2019
6 39 (3.95%) Windows Server 2016
7 25 (2.53%) Windows Server 2012
8 21 (2.13%) Apple iOS
8 21 (2.13%) Windows NT
9 14 (1.42%) Unix
10 10 (1.01%) Mac OS
11 9 (0.91%) Android
12 5 (0.51%) Windows 7
13 2 (0.20%) VMS
14 1 (0.10%) CentOS
14 1 (0.10%) Red Hat Enterprise Linux
14 1 (0.10%) Solaris
14 1 (0.10%) Windows Server 2008
Processes & Methodologies
1 531 (53.74%) ITIL
2 349 (35.32%) ITSM
3 184 (18.62%) Agile
3 184 (18.62%) Problem-Solving
4 145 (14.68%) Change Management
5 131 (13.26%) Service Delivery
6 126 (12.75%) Continuous Improvement
7 117 (11.84%) Customer Service
8 112 (11.34%) Problem Management
9 94 (9.51%) Asset Management
10 91 (9.21%) Project Management
11 90 (9.11%) Incident Management
12 87 (8.81%) Stakeholder Management
13 84 (8.50%) Service Design
14 71 (7.19%) DevOps
15 67 (6.78%) Mentoring
16 65 (6.58%) Configuration Management
17 63 (6.38%) Project Delivery
18 62 (6.28%) Decision-Making
19 61 (6.17%) Capacity Management
Programming Languages
1 60 (6.07%) PowerShell
2 34 (3.44%) SQL
3 25 (2.53%) Python
4 21 (2.13%) C#
5 18 (1.82%) VB
5 18 (1.82%) VBScript
6 16 (1.62%) Bicep
7 12 (1.21%) JavaScript
8 11 (1.11%) Java
9 8 (0.81%) Swift
10 6 (0.61%) Go
11 5 (0.51%) Shell Script
12 4 (0.40%) Bash
12 4 (0.40%) C
13 2 (0.20%) C++
13 2 (0.20%) VBA
14 1 (0.10%) ABAP
14 1 (0.10%) T-SQL
14 1 (0.10%) VB.NET
Qualifications
1 422 (42.71%) Security Cleared
2 253 (25.61%) SC Cleared
3 188 (19.03%) DV Cleared
4 103 (10.43%) Degree
5 41 (4.15%) ITIL Certification
6 34 (3.44%) ITIL Foundation Certificate
7 30 (3.04%) Microsoft Certification
8 24 (2.43%) BPSS Clearance
9 21 (2.13%) Cisco Certification
10 19 (1.92%) AWS Certification
11 14 (1.42%) Computer Science Degree
12 11 (1.11%) CCNA
13 9 (0.91%) CCNP
13 9 (0.91%) MCSE
14 8 (0.81%) Master's Degree
15 6 (0.61%) MCP
15 6 (0.61%) VMware Certified Professional (VCP)
16 5 (0.51%) A+ Certification
16 5 (0.51%) CCSA
16 5 (0.51%) JNCIA
Quality Assurance & Compliance
1 48 (4.86%) SLA
2 38 (3.85%) QA
3 36 (3.64%) Government Security Classifications
4 25 (2.53%) ISO/IEC 20000
5 19 (1.92%) ISO/IEC 27001
6 16 (1.62%) Data Quality
7 13 (1.32%) JSP 440
8 8 (0.81%) Cyber Essentials
9 7 (0.71%) RMADS
10 5 (0.51%) GDPR
10 5 (0.51%) NIST
10 5 (0.51%) PMO
11 4 (0.40%) COBIT
12 3 (0.30%) Accessibility
12 3 (0.30%) NCSC
13 2 (0.20%) ISO 22301
13 2 (0.20%) ISO 9001
14 1 (0.10%) GxP
14 1 (0.10%) ISO 9000
14 1 (0.10%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 111 (11.23%) Active Directory
2 30 (3.04%) VMware Infrastructure
3 23 (2.33%) Virtual Desktop
4 21 (2.13%) Firmware
5 17 (1.72%) Virtual Machines
6 14 (1.42%) VMware NSX
7 9 (0.91%) Docker
7 9 (0.91%) VMware ESXi
8 6 (0.61%) vSphere
9 5 (0.51%) Microsoft Virtual Server
9 5 (0.51%) Virtual Servers
10 2 (0.20%) Hyper-V
11 1 (0.10%) BitLocker
11 1 (0.10%) NFS
11 1 (0.10%) XenDesktop
Systems Management
1 62 (6.28%) SCCM
2 48 (4.86%) SCOM
3 41 (4.15%) Terraform
3 41 (4.15%) WSUS
4 37 (3.74%) Microsoft Intune
5 33 (3.34%) Ansible
6 26 (2.63%) Kubernetes
7 21 (2.13%) Sysprep
8 19 (1.92%) Active Directory Federation Services
9 17 (1.72%) Puppet
10 16 (1.62%) OPNET
11 11 (1.11%) Progress Chef
12 9 (0.91%) vCenter Server
13 6 (0.61%) Grafana
13 6 (0.61%) Prometheus
13 6 (0.61%) Systems Management Server (SMS)
14 5 (0.51%) Docker Swarm
14 5 (0.51%) IBM BigFix
14 5 (0.51%) Jamf Pro
14 5 (0.51%) Tivoli
Vendors
1 211 (21.36%) Microsoft
2 166 (16.80%) ServiceNow
3 51 (5.16%) Atlassian
4 40 (4.05%) SAP
5 39 (3.95%) Remedy
6 34 (3.44%) VMware
7 27 (2.73%) Cisco
8 17 (1.72%) BMC
8 17 (1.72%) Google
9 16 (1.62%) Dell
10 13 (1.32%) Oracle
11 11 (1.11%) SolarWinds
12 9 (0.91%) Citrix
12 9 (0.91%) Okta
13 8 (0.81%) Apple
13 8 (0.81%) Palo Alto
14 7 (0.71%) CheckPoint
14 7 (0.71%) Juniper
14 7 (0.71%) Salesforce
15 6 (0.61%) Blue Coat