The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 78 110 108
Rank change year-on-year
+32 -2
Contract jobs citing Service Management 1134 884 980
As % of all contract IT jobs located in England 2.22% 1.84% 1.85%
As % of the Processes & Methodologies category 2.97% 2.49% 2.58%
Number of daily rates quoted 701 500 522
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £388 £400
Average daily rate % change year-on-year
-3.22% -3.12%
90% offered a daily rate of more than £205 £200 £225
10% offered a daily rate of more than £520 £525 £549
UK excluding London average daily rate £350 £350 £360
% change year-on-year
- -2.77%
Number of hourly rates quoted 31 41 46
Average hourly rate £14.50 £13.35 £17.00
Average hourly rate % change year-on-year
+8.61% -21.47%
90% offered a hourly rate of more than £12.50 £10.50 £11.00
10% offered a hourly rate of more than £20.21 £37.50 £39.75
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38157 35471 37978
As % of all contract IT jobs located in England 74.55% 73.71% 71.54%
Number of daily rates quoted 24108 22248 22476
Average daily rate £413 £405 £400
Average daily rate % change year-on-year
+1.85% +1.25%
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 1089 974 1367
Average hourly rate £23.00 £29.25 £32.50
Average hourly rate % change year-on-year
-21.36% -10.00%
90% offered a hourly rate of more than £12.50 £12.75 £13.50
10% offered a hourly rate of more than £46.50 £50.00 £45.00
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 29 August 2014.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 29 August 2014.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +20 467 £405 -4.08% 96
South East +17 254 £350 - 69
Yorkshire +31 97 £295 -9.92% 20
North West +7 72 £347 +6.91% 19
South West -16 66 £395 +5.33% 16
West Midlands +19 52 £360 +14.28% 14
East of England -16 49 £413 +10.00% 12
North East -10 32 £349 +10.71% 6
East Midlands +7 30 £410 +241.66% 6
Midlands - 2 £375 -
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 29 August 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1471 (64.10%) ITIL
2 485 (21.13%) ITSM
3 465 (20.26%) Service Delivery
4 455 (19.83%) Security Cleared
5 442 (19.26%) Windows
6 416 (18.13%) Microsoft
7 403 (17.56%) Project Management
8 355 (15.47%) Finance
9 314 (13.68%) SC Cleared
10 280 (12.20%) PRINCE2
11 271 (11.81%) SLA
12 265 (11.55%) Incident Management
13 263 (11.46%) Change Management
14 224 (9.76%) MS Excel
15 223 (9.72%) MS Office
16 213 (9.28%) Active Directory
17 205 (8.93%) HP
17 205 (8.93%) Problem Management
18 197 (8.58%) Management Information System
19 186 (8.10%) Oracle
20 183 (7.97%) Remedy
21 178 (7.76%) Degree
22 174 (7.58%) SQL
23 173 (7.54%) Stakeholder Management
24 170 (7.41%) Cisco
25 166 (7.23%) ITIL Certification
26 163 (7.10%) ITIL V3
27 141 (6.14%) VMware
28 140 (6.10%) Telecoms
28 140 (6.10%) Configuration Management

Service Management
Top Related IT Skills in England by Category

For the 6 months to 29 August 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 88 (3.83%) SharePoint
2 87 (3.79%) MS Exchange
3 45 (1.96%) Blackberry Enterprise Server
4 38 (1.66%) IIS
5 35 (1.53%) IBM Notes
6 34 (1.48%) Exchange Server 2010
7 24 (1.05%) Lync
8 23 (1.00%) CMS
9 20 (0.87%) BizTalk Server
10 19 (0.83%) WebLogic
11 18 (0.78%) Exchange Server 2003
12 17 (0.74%) Apache
13 13 (0.57%) Exchange Server 2013
14 12 (0.52%) WebSphere
15 10 (0.44%) SharePoint 2010
16 9 (0.39%) nginx
16 9 (0.39%) Tomcat
16 9 (0.39%) SharePoint 2013
17 8 (0.35%) OpenStack
18 6 (0.26%) Oracle Application Server
Applications
1 224 (9.76%) MS Excel
2 223 (9.72%) MS Office
3 72 (3.14%) MS PowerPoint
4 67 (2.92%) MS Visio
5 60 (2.61%) MS Project
6 30 (1.31%) Spreadsheet
7 3 (0.13%) SPSS
8 2 (0.087%) InfoPath
9 1 (0.044%) Open Workbench
9 1 (0.044%) Acrobat
9 1 (0.044%) Stata
Business Applications
1 108 (4.71%) Remedy ITSM
2 30 (1.31%) assyst
3 8 (0.35%) Oracle EBS
4 7 (0.31%) Maximo
4 7 (0.31%) Dynamics CRM
4 7 (0.31%) SAP Oil and Gas
5 6 (0.26%) Remedy AR System
6 5 (0.22%) Cognos TM1
6 5 (0.22%) Cognos Business Intelligence
7 4 (0.17%) SAP Retail
7 4 (0.17%) SAP PM
7 4 (0.17%) SAP CRM
7 4 (0.17%) SAP FI
8 3 (0.13%) BusinessWorks
8 3 (0.13%) Oracle Applications
8 3 (0.13%) SAP FI/CO
8 3 (0.13%) SAP CO
9 2 (0.087%) SAP CS
9 2 (0.087%) MFGPRO
9 2 (0.087%) Oracle Financials
Cloud Services
1 38 (1.66%) SaaS
2 15 (0.65%) Office 365
3 10 (0.44%) Microsoft Azure
4 9 (0.39%) Cloud Computing
5 7 (0.31%) Amazon AWS
6 4 (0.17%) IaaS
7 2 (0.087%) Google Apps
8 1 (0.044%) PaaS
Communications & Networking
1 125 (5.45%) Firewall
2 109 (4.75%) WAN
3 105 (4.58%) LAN
4 97 (4.23%) SAN
5 88 (3.83%) DNS
6 61 (2.66%) VPN
7 56 (2.44%) Internet
8 52 (2.27%) TCP/IP
9 47 (2.05%) DHCP
10 41 (1.79%) Cisco ASA
11 39 (1.70%) Network Security
12 29 (1.26%) VLAN
13 27 (1.18%) LDAP
13 27 (1.18%) MPLS
14 24 (1.05%) Intranet
15 22 (0.96%) Cisco IOS
16 20 (0.87%) BIG-IP
16 20 (0.87%) DSL
16 20 (0.87%) Broadband
17 17 (0.74%) VoIP
Database & Business Intelligence
1 115 (5.01%) SQL Server
2 52 (2.27%) Data Warehouse
3 50 (2.18%) Oracle Database
4 22 (0.96%) SQL Server Reporting Services
5 21 (0.92%) MySQL
6 19 (0.83%) SQL Server Integration Services
6 19 (0.83%) Relational Database
7 18 (0.78%) DB2
8 16 (0.70%) Oracle Database 11g
9 15 (0.65%) PostgreSQL
10 14 (0.61%) SQL Server 2008
10 14 (0.61%) Big Data
11 12 (0.52%) Oracle Exadata
11 12 (0.52%) SQL Server Analysis Services
12 11 (0.48%) OLAP
12 11 (0.48%) Data Mining
12 11 (0.48%) Oracle Database 10g
13 10 (0.44%) VLDB
13 10 (0.44%) DataStage
14 9 (0.39%) Oracle Reports
Development Applications
1 13 (0.57%) Team Foundation Server
2 12 (0.52%) JIRA
3 7 (0.31%) Visual Studio
4 6 (0.26%) Toad
4 6 (0.26%) MSI
4 6 (0.26%) StarTeam
5 4 (0.17%) Jenkins
5 4 (0.17%) SQL Server Management Studio (SSMS)
5 4 (0.17%) ClearQuest
5 4 (0.17%) Oracle Forms
6 3 (0.13%) TestDirector
6 3 (0.13%) PVCS
6 3 (0.13%) Eclipse
6 3 (0.13%) TeamCity
6 3 (0.13%) Git (software)
7 2 (0.087%) Subversion
7 2 (0.087%) Oracle APEX
7 2 (0.087%) Selenium
7 2 (0.087%) QuickTest Pro
8 1 (0.044%) ClearCase
General
1 355 (15.47%) Finance
2 140 (6.10%) Telecoms
3 118 (5.14%) Banking
4 54 (2.35%) Retail
5 37 (1.61%) Back Office
6 34 (1.48%) Pharmaceutical
7 29 (1.26%) Front Office
8 28 (1.22%) Legal
9 27 (1.18%) Manufacturing
10 26 (1.13%) Marketing
11 24 (1.05%) Investment Banking
12 22 (0.96%) Publishing
13 20 (0.87%) Billing
14 19 (0.83%) Law
15 16 (0.70%) Games
16 15 (0.65%) Financial Institution
17 11 (0.48%) Military
17 11 (0.48%) Advertising
18 10 (0.44%) Local Government
19 8 (0.35%) Electronics
Job Titles
1 574 (25.01%) Analyst
2 286 (12.46%) Service Manager
3 232 (10.11%) Service Analyst
4 202 (8.80%) Project Manager
5 173 (7.54%) Architect
6 135 (5.88%) Consultant
7 94 (4.10%) Delivery Manager
8 90 (3.92%) Support Analyst
9 78 (3.40%) Services Delivery Manager
10 77 (3.36%) Service Desk Analyst
11 73 (3.18%) Business Analyst
12 70 (3.05%) Support Engineer
13 59 (2.57%) 2nd Line Support
14 54 (2.35%) Transition Manager
15 49 (2.14%) Service Management Analyst
16 46 (2.00%) Administrator
17 43 (1.87%) Network Engineer
18 40 (1.74%) Enterprise Architect
18 40 (1.74%) Service Transition Manager
19 38 (1.66%) Desktop Support
Libraries, Frameworks & Software Standards
1 46 (2.00%) Web Services
2 35 (1.53%) XML
3 33 (1.44%) .NET
3 33 (1.44%) Middleware
4 32 (1.39%) HTML
5 31 (1.35%) CSS
6 14 (0.61%) SOAP
7 12 (0.52%) HTML5
8 10 (0.44%) MEAP
9 9 (0.39%) .NET Framework
10 8 (0.35%) Ajax
11 7 (0.31%) COM
12 6 (0.26%) ASP.NET
12 6 (0.26%) Regular Expression
12 6 (0.26%) Oracle Fusion
13 5 (0.22%) RabbitMQ
13 5 (0.22%) Oracle Streams
13 5 (0.22%) XSL
13 5 (0.22%) Spring
13 5 (0.22%) Ruby on Rails
Miscellaneous
1 197 (8.58%) Management Information System
2 73 (3.18%) Blackberry
2 73 (3.18%) CMDB
3 53 (2.31%) Statistics
4 42 (1.83%) Computer Science
4 42 (1.83%) NHS
5 28 (1.22%) Data Protection Act
6 26 (1.13%) Fat Client
6 26 (1.13%) Thin Client
6 26 (1.13%) Replication
6 26 (1.13%) Mobile App
7 25 (1.09%) PMI
8 23 (1.00%) Mathematics
9 21 (0.92%) Open Source
10 19 (0.83%) Client/Server
11 18 (0.78%) Clustering
11 18 (0.78%) iPad
12 15 (0.65%) Freedom of Information
12 15 (0.65%) DTV
12 15 (0.65%) Mainframe
Operating Systems
1 442 (19.26%) Windows
2 135 (5.88%) UNIX
3 133 (5.80%) Windows 7
4 128 (5.58%) Linux
5 125 (5.45%) Windows Server 2008
6 114 (4.97%) Windows Server 2003
7 94 (4.10%) Windows XP
8 43 (1.87%) Solaris
8 43 (1.87%) CentOS
9 34 (1.48%) AIX
10 31 (1.35%) Ubuntu
11 18 (0.78%) Red Hat Enterprise Linux
11 18 (0.78%) Windows Server 2012
12 17 (0.74%) Apple iOS
12 17 (0.74%) Android
13 13 (0.57%) Windows 8
14 10 (0.44%) Windows NT
14 10 (0.44%) HPUX
15 9 (0.39%) Oracle Linux
16 7 (0.31%) Windows 2000
Processes & Methodologies
1 1471 (64.10%) ITIL
2 485 (21.13%) ITSM
3 465 (20.26%) Service Delivery
4 403 (17.56%) Project Management
5 280 (12.20%) PRINCE2
6 265 (11.55%) Incident Management
7 263 (11.46%) Change Management
8 205 (8.93%) Problem Management
9 173 (7.54%) Stakeholder Management
10 163 (7.10%) ITIL V3
11 140 (6.10%) Configuration Management
12 119 (5.19%) Disaster Recovery
13 105 (4.58%) Supplier Management
14 103 (4.49%) Migration
15 98 (4.27%) Workflow
16 96 (4.18%) Risk Management
17 90 (3.92%) Continuous Improvement
18 85 (3.70%) Release Management
19 79 (3.44%) TOGAF
20 70 (3.05%) Performance Management
Programming Languages
1 174 (7.58%) SQL
2 41 (1.79%) JavaScript
3 40 (1.74%) Java
4 38 (1.66%) Python
5 35 (1.53%) C
6 34 (1.48%) PowerShell
7 23 (1.00%) VBA
8 21 (0.92%) VB
9 18 (0.78%) Shell Script
10 17 (0.74%) C#
11 16 (0.70%) T-SQL
12 14 (0.61%) Perl
13 13 (0.57%) PL/SQL
13 13 (0.57%) C++
14 7 (0.31%) Ruby
15 6 (0.26%) PHP
16 5 (0.22%) VBScript
17 4 (0.17%) VB.NET
18 3 (0.13%) RPG
18 3 (0.13%) XPath
Qualifications
1 455 (19.83%) Security Cleared
2 314 (13.68%) SC Cleared
3 178 (7.76%) Degree
4 166 (7.23%) ITIL Certification
5 103 (4.49%) DV Cleared
6 97 (4.23%) ITIL Foundation Certificate
7 85 (3.70%) Microsoft Certification
8 57 (2.48%) PMI Certification
9 53 (2.31%) ISEB
10 50 (2.18%) MCP
11 47 (2.05%) PRINCE2 Practitioner
12 45 (1.96%) PMP
13 42 (1.83%) CISSP
14 41 (1.79%) Cisco Certification
15 39 (1.70%) MCSE
16 37 (1.61%) PRINCE2 Certification
17 28 (1.22%) CCNA
18 27 (1.18%) MCITP
19 26 (1.13%) CCNP
20 21 (0.92%) MCTS
Quality Assurance & Compliance
1 271 (11.81%) SLA
2 67 (2.92%) QA
3 62 (2.70%) ISO/IEC 27001
4 40 (1.74%) COBIT
5 34 (1.48%) Sarbanes-Oxley
6 26 (1.13%) ISO 9001
7 18 (0.78%) BS15000
8 13 (0.57%) PCI DSS
9 10 (0.44%) ISO 9000
10 9 (0.39%) GxP
11 7 (0.31%) P3O
12 6 (0.26%) BS25999
13 5 (0.22%) JSP 440
14 4 (0.17%) GCP
14 4 (0.17%) Data Quality
15 3 (0.13%) ISO 14001
16 2 (0.087%) GMP
16 2 (0.087%) 21 CFR Part 11
16 2 (0.087%) BS7799
17 1 (0.044%) ISO/IEC 20000
System Software
1 213 (9.28%) Active Directory
2 101 (4.40%) VMware Infrastructure
3 41 (1.79%) Hyper-V
4 35 (1.53%) vSphere
5 32 (1.39%) XenApp
6 18 (0.78%) VMware ESXi
7 17 (0.74%) NLBS
7 17 (0.74%) Oracle RAC
8 16 (0.70%) VMware ESX
9 15 (0.65%) VMware Server
10 13 (0.57%) Xen
11 11 (0.48%) Citrix Presentation Server
11 11 (0.48%) NFS
12 10 (0.44%) vCloud
13 9 (0.39%) Oracle RMAN
14 8 (0.35%) Microsoft App-V
15 7 (0.31%) Microsoft Virtual Server
15 7 (0.31%) KVM
15 7 (0.31%) XenDesktop
16 6 (0.26%) FreeRADIUS
Systems Management
1 42 (1.83%) Tivoli
2 30 (1.31%) SCCM
3 26 (1.13%) WSUS
4 22 (0.96%) Puppet
5 21 (0.92%) HP UCMDB
6 18 (0.78%) Nagios
7 17 (0.74%) OpenView
7 17 (0.74%) Systems Management Server (SMS)
7 17 (0.74%) NetBackup
7 17 (0.74%) Backup Exec
8 15 (0.65%) HP Quality Center
9 13 (0.57%) EMC NetWorker
10 12 (0.52%) WhatsUp Gold
11 11 (0.48%) SCOM
11 11 (0.48%) Netcool
12 10 (0.44%) Tivoli Monitoring
13 9 (0.39%) Oracle Enterprise Manager
13 9 (0.39%) Data Guard
13 9 (0.39%) OVSD
14 8 (0.35%) Tivoli Storage Manager
Vendors
1 416 (18.13%) Microsoft
2 205 (8.93%) HP
3 186 (8.10%) Oracle
4 183 (7.97%) Remedy
5 170 (7.41%) Cisco
6 141 (6.14%) VMware
7 127 (5.53%) Citrix
8 96 (4.18%) ServiceNow
9 92 (4.01%) BMC
10 76 (3.31%) SAP
11 60 (2.61%) IBM
12 59 (2.57%) CheckPoint
13 50 (2.18%) Splunk
14 47 (2.05%) Red Hat
14 47 (2.05%) Juniper
15 38 (1.66%) EMC
16 36 (1.57%) Lotus
17 35 (1.53%) NetApp
18 32 (1.39%) F5
19 27 (1.18%) McAfee
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