The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Management
Rank 72 74 101
Rank change year-on-year
+2 +27
Contract jobs citing Service Management 1259 1167 818
As % of all contract IT jobs located in England 2.56% 2.43% 1.93%
As % of the Processes & Methodologies category 3.34% 3.24% 2.59%
Number of daily rates quoted 726 731 411
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £400
Average daily rate % change year-on-year
+6.66% -6.25%
90% offered a daily rate of more than £224 £210 £213
10% offered a daily rate of more than £525 £525 £548
UK excluding London average daily rate £361 £350 £370
% change year-on-year
+3.14% -5.40%
Number of hourly rates quoted 50 36 43
Average hourly rate £13.35 £17.50 £19.00
Average hourly rate % change year-on-year
-23.71% -7.89%
90% offered a hourly rate of more than £10.55 £10.65 £12.59
10% offered a hourly rate of more than £36.94 £39.50 £135.00
UK excluding London average hourly rate £13.35 £19.50 £16.33
% change year-on-year
-31.53% +19.44%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37734 36043 31566
As % of all contract IT jobs located in England 76.70% 75.13% 74.37%
Number of daily rates quoted 24299 23133 19378
Average daily rate £418 £400 £420
Average daily rate % change year-on-year
+4.37% -4.76%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 1098 1110 988
Average hourly rate £27.50 £29.00 £32.50
Average hourly rate % change year-on-year
-5.17% -10.76%
90% offered a hourly rate of more than £12.00 £12.50 £14.00
10% offered a hourly rate of more than £47.50 £47.50 £50.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 22 May 2015.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 22 May 2015.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -15 433 £425 +6.25% 91
South East +22 364 £375 - 65
Yorkshire -12 105 £388 +26.01% 11
North West -10 78 £350 -13.58% 33
South West -10 66 £375 +15.38% 24
East of England +23 65 £429 +22.50% 15
West Midlands -2 62 £313 -16.10% 15
East Midlands +12 39 £375 +59.57% 9
North East +1 34 £255 -9.57% 1
Midlands 0 2 £450 -10.00% 3
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 22 May 2015, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1630 (65.89%) ITIL
2 577 (23.32%) ITSM
3 539 (21.79%) Finance
4 473 (19.12%) Service Delivery
5 463 (18.71%) Microsoft
6 412 (16.65%) Security Cleared
7 402 (16.25%) Windows
8 376 (15.20%) Project Management
9 354 (14.31%) Change Management
10 311 (12.57%) SLA
11 309 (12.49%) SC Cleared
12 308 (12.45%) MS Office
13 264 (10.67%) MS Excel
14 255 (10.31%) Incident Management
15 246 (9.94%) HP
15 246 (9.94%) Analytical Skills
16 245 (9.90%) Degree
17 240 (9.70%) PRINCE2
18 239 (9.66%) Problem Management
19 225 (9.09%) Active Directory
20 223 (9.01%) Stakeholder Management
21 210 (8.49%) SQL
22 196 (7.92%) ITIL Certification
22 196 (7.92%) Management Information System
23 194 (7.84%) Cisco
24 182 (7.36%) UNIX
25 178 (7.19%) Telecoms
26 169 (6.83%) Citrix
27 160 (6.47%) Linux
28 158 (6.39%) VMware

Service Management
Top Related IT Skills in England by Category

For the 6 months to 22 May 2015, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 98 (3.96%) SharePoint
2 83 (3.35%) MS Exchange
3 47 (1.90%) IBM Notes
4 42 (1.70%) CMS
5 39 (1.58%) IIS
6 35 (1.41%) WebLogic
7 26 (1.05%) Apache
8 23 (0.93%) Tomcat
9 22 (0.89%) WebSphere
10 21 (0.85%) Blackberry Enterprise Server
11 18 (0.73%) Lync
12 14 (0.57%) OpenStack
13 10 (0.40%) Exchange Server 2003
14 9 (0.36%) Exchange Server 2010
14 9 (0.36%) Oracle Workflow
15 8 (0.32%) AquaLogic
15 8 (0.32%) JBoss
15 8 (0.32%) GroupWise
16 7 (0.28%) Office Communications Server
17 6 (0.24%) Exchange Server 2013
Applications
1 308 (12.45%) MS Office
2 264 (10.67%) MS Excel
3 74 (2.99%) MS PowerPoint
4 70 (2.83%) MS Visio
5 49 (1.98%) MS Project
6 17 (0.69%) Spreadsheet
7 3 (0.12%) Photoshop
7 3 (0.12%) Acrobat
8 1 (0.040%) S-PLUS
8 1 (0.040%) SPSS
8 1 (0.040%) InfoPath
Business Applications
1 92 (3.72%) Remedy ITSM
2 21 (0.85%) Dynamics CRM
3 19 (0.77%) RMDS
4 12 (0.49%) assyst
5 11 (0.44%) WebTrends
6 8 (0.32%) SAP Oil and Gas
6 8 (0.32%) Adobe Campaign
7 6 (0.24%) Cerner Millennium
7 6 (0.24%) SAP SM
8 5 (0.20%) SAP FI/CO
8 5 (0.20%) SAP FI
8 5 (0.20%) SAP Retail
8 5 (0.20%) SAP CO
9 4 (0.16%) Dynamics AX
9 4 (0.16%) Maximo
9 4 (0.16%) Oracle EBS
9 4 (0.16%) SAP BPC
10 3 (0.12%) Oracle EBS R12
10 3 (0.12%) TRIRIGA
10 3 (0.12%) Primavera
Cloud Services
1 32 (1.29%) Amazon AWS
2 28 (1.13%) SaaS
3 17 (0.69%) PaaS
3 17 (0.69%) IaaS
4 14 (0.57%) Microsoft Azure
5 13 (0.53%) Google Apps
6 12 (0.49%) Office 365
7 11 (0.44%) Cloud Computing
8 8 (0.32%) Google Analytics
8 8 (0.32%) Adobe Analytics
9 6 (0.24%) Route 53
9 6 (0.24%) Virtual Private Cloud
9 6 (0.24%) Amazon EC2
9 6 (0.24%) Amazon S3
10 4 (0.16%) AWS CloudFormation
11 2 (0.081%) Yammer
12 1 (0.040%) Force.com
12 1 (0.040%) SuccessFactors
Communications & Networking
1 143 (5.78%) Firewall
2 129 (5.21%) WAN
3 122 (4.93%) LAN
4 96 (3.88%) DNS
5 78 (3.15%) TCP/IP
6 76 (3.07%) VPN
7 74 (2.99%) LDAP
7 74 (2.99%) Network Security
8 73 (2.95%) SAN
9 55 (2.22%) SSL
10 54 (2.18%) Internet
11 53 (2.14%) DHCP
12 51 (2.06%) MPLS
13 42 (1.70%) Wireless
13 42 (1.70%) F5 BIG-IP GTM
14 41 (1.66%) Cisco ASA
15 40 (1.62%) F5 BIG-IP LTM
16 36 (1.46%) VoIP
17 32 (1.29%) Cisco IOS
17 32 (1.29%) HTTP
Database & Business Intelligence
1 64 (2.59%) SQL Server
2 62 (2.51%) Oracle Database
3 48 (1.94%) Relational Database
4 26 (1.05%) Data Warehouse
5 24 (0.97%) RDBMS
6 23 (0.93%) Oracle Reports
7 21 (0.85%) MySQL
8 16 (0.65%) Big Data
9 15 (0.61%) MongoDB
10 13 (0.53%) NoSQL
10 13 (0.53%) Crystal Reports
11 12 (0.49%) SQL Server Integration Services
11 12 (0.49%) Oracle Database 11g
12 11 (0.44%) Redis
12 11 (0.44%) MS Access
13 10 (0.40%) Oracle BI EE
13 10 (0.40%) SQL Server Reporting Services
13 10 (0.40%) Oracle Database 10g
14 9 (0.36%) SQL Server Analysis Services
15 8 (0.32%) Couchbase
Development Applications
1 28 (1.13%) JIRA
2 22 (0.89%) Ant
3 21 (0.85%) ClearCase
4 20 (0.81%) Git (software)
5 17 (0.69%) Eclipse
6 15 (0.61%) Jenkins
6 15 (0.61%) Toad
6 15 (0.61%) Subversion
7 13 (0.53%) Team Foundation Server
7 13 (0.53%) JUnit
8 10 (0.40%) Artifactory
9 9 (0.36%) ClearQuest
10 8 (0.32%) Oracle APEX
10 8 (0.32%) Maven
10 8 (0.32%) Visual Studio
11 6 (0.24%) Atlassian Bamboo
11 6 (0.24%) Oracle Forms
11 6 (0.24%) FishEye
12 3 (0.12%) MSI
13 2 (0.081%) Selenium
General
1 539 (21.79%) Finance
2 178 (7.19%) Telecoms
3 121 (4.89%) Banking
4 55 (2.22%) Legal
5 50 (2.02%) Marketing
6 41 (1.66%) Retail
7 39 (1.58%) Investment Banking
8 34 (1.37%) Law
9 30 (1.21%) Publishing
10 28 (1.13%) Front Office
11 27 (1.09%) Billing
12 21 (0.85%) Financial Institution
12 21 (0.85%) Back Office
13 18 (0.73%) Local Government
14 17 (0.69%) Manufacturing
15 16 (0.65%) Electronics
16 15 (0.61%) Pharmaceutical
17 11 (0.44%) Spanish Language
18 10 (0.40%) Games
18 10 (0.40%) Advertising
Job Titles
1 488 (19.73%) Analyst
2 347 (14.03%) Service Manager
3 211 (8.53%) Architect
4 210 (8.49%) Service Analyst
5 185 (7.48%) Project Manager
6 171 (6.91%) Consultant
7 123 (4.97%) Service Desk Analyst
8 117 (4.73%) Delivery Manager
9 108 (4.37%) Developer
10 104 (4.20%) Services Delivery Manager
11 93 (3.76%) Incident Manager
12 88 (3.56%) Support Analyst
13 81 (3.27%) Business Analyst
14 76 (3.07%) Transition Manager
15 61 (2.47%) Service Transition Manager
16 57 (2.30%) Infrastructure Manager
17 54 (2.18%) Support Engineer
18 49 (1.98%) IT Services Manager
18 49 (1.98%) Network Engineer
19 47 (1.90%) Technical Architect
Libraries, Frameworks & Software Standards
1 108 (4.37%) Web Services
2 100 (4.04%) HTML
3 99 (4.00%) XML
4 72 (2.91%) CSS
5 56 (2.26%) SOAP
6 46 (1.86%) Middleware
7 40 (1.62%) .NET
8 35 (1.41%) J2EE
9 26 (1.05%) Ajax
10 23 (0.93%) FIX Protocol
11 20 (0.81%) HTML5
12 18 (0.73%) JSP
13 17 (0.69%) REST
14 16 (0.65%) Rendezvous
15 15 (0.61%) Servlets
15 15 (0.61%) COM
16 14 (0.57%) Struts
16 14 (0.57%) Hibernate
17 13 (0.53%) ASP.NET
17 13 (0.53%) Spring
Miscellaneous
1 246 (9.94%) Analytical Skills
2 196 (7.92%) Management Information System
3 126 (5.09%) CMDB
4 72 (2.91%) Computer Science
5 62 (2.51%) NHS
6 43 (1.74%) Blackberry
7 41 (1.66%) Clustering
8 35 (1.41%) Distributed Denial-of-Service
9 31 (1.25%) Replication
10 26 (1.05%) Fat Client
10 26 (1.05%) Thin Client
11 24 (0.97%) Statistics
11 24 (0.97%) Private Cloud
12 22 (0.89%) Performance Metrics
12 22 (0.89%) Open Source
13 20 (0.81%) Smart Meter
14 19 (0.77%) PMI
15 18 (0.73%) DTV
16 16 (0.65%) Economics
16 16 (0.65%) User Experience
Operating Systems
1 402 (16.25%) Windows
2 182 (7.36%) UNIX
3 160 (6.47%) Linux
4 124 (5.01%) Windows 7
5 94 (3.80%) Windows Server 2008
6 84 (3.40%) Windows Server 2003
7 59 (2.38%) Windows XP
8 46 (1.86%) Solaris
9 44 (1.78%) Red Hat Enterprise Linux
10 31 (1.25%) Ubuntu
11 30 (1.21%) Android
11 30 (1.21%) CentOS
11 30 (1.21%) Windows 8
12 27 (1.09%) AIX
13 24 (0.97%) Apple iOS
14 21 (0.85%) Windows Server 2012
15 12 (0.49%) Oracle Linux
16 11 (0.44%) Mac OS
17 10 (0.40%) SUSE
18 9 (0.36%) SUSE Linux Enterprise Server
Processes & Methodologies
1 1630 (65.89%) ITIL
2 577 (23.32%) ITSM
3 473 (19.12%) Service Delivery
4 376 (15.20%) Project Management
5 354 (14.31%) Change Management
6 255 (10.31%) Incident Management
7 240 (9.70%) PRINCE2
8 239 (9.66%) Problem Management
9 223 (9.01%) Stakeholder Management
10 148 (5.98%) Agile Software Development
11 146 (5.90%) Configuration Management
12 131 (5.30%) ITIL V3
13 123 (4.97%) Continuous Improvement
14 121 (4.89%) Release Management
15 115 (4.65%) Workflow
16 94 (3.80%) Migration
17 91 (3.68%) Disaster Recovery
18 89 (3.60%) Business Analysis
19 88 (3.56%) Programme Management
20 78 (3.15%) Risk Management
Programming Languages
1 210 (8.49%) SQL
2 118 (4.77%) Java
3 62 (2.51%) JavaScript
4 44 (1.78%) PowerShell
5 39 (1.58%) C
6 38 (1.54%) Perl
7 36 (1.46%) PL/SQL
8 34 (1.37%) Python
9 23 (0.93%) Shell Script
10 21 (0.85%) VBScript
10 21 (0.85%) PHP
11 20 (0.81%) Ruby
12 15 (0.61%) C#
13 14 (0.57%) WebLogic Scripting Tool
14 13 (0.53%) Bash Shell
14 13 (0.53%) VB.NET
15 11 (0.44%) VB
16 9 (0.36%) C++
16 9 (0.36%) Korn
17 8 (0.32%) VBA
Qualifications
1 412 (16.65%) Security Cleared
2 309 (12.49%) SC Cleared
3 245 (9.90%) Degree
4 196 (7.92%) ITIL Certification
5 81 (3.27%) DV Cleared
6 77 (3.11%) Microsoft Certification
7 73 (2.95%) ITIL Foundation Certificate
8 62 (2.51%) Cisco Certification
9 48 (1.94%) PMI Certification
10 43 (1.74%) MCSE
11 37 (1.50%) MCITP
12 36 (1.46%) MCP
13 34 (1.37%) PMP
14 33 (1.33%) PRINCE2 Practitioner
15 31 (1.25%) MCTS
16 30 (1.21%) CCNA
17 29 (1.17%) CCNP
18 25 (1.01%) CISSP
19 23 (0.93%) ISEB
20 19 (0.77%) APMP
Quality Assurance & Compliance
1 311 (12.57%) SLA
2 92 (3.72%) QA
3 42 (1.70%) ISO/IEC 27001
4 39 (1.58%) COBIT
5 33 (1.33%) ISO 9001
6 20 (0.81%) Sarbanes-Oxley
7 15 (0.61%) PCI DSS
8 11 (0.44%) ISO/IEC 20000
9 9 (0.36%) JSP 440
10 6 (0.24%) BS15000
11 5 (0.20%) PMBOK
12 3 (0.12%) P3O
13 2 (0.081%) ISO 9000
13 2 (0.081%) ISO 14001
14 1 (0.040%) Data Quality
14 1 (0.040%) GPG13
14 1 (0.040%) ISO 8583
14 1 (0.040%) BS25999
14 1 (0.040%) HL7
System Software
1 225 (9.09%) Active Directory
2 107 (4.32%) VMware Infrastructure
3 64 (2.59%) Hyper-V
4 20 (0.81%) vSphere
5 19 (0.77%) Microsoft App-V
6 18 (0.73%) VMware ESXi
7 15 (0.61%) NFS
8 13 (0.53%) NLBS
9 12 (0.49%) XenApp
10 11 (0.44%) vCloud
11 9 (0.36%) Veritas Cluster Server
11 9 (0.36%) Firmware
11 9 (0.36%) Xen
12 7 (0.28%) VMware Server
13 6 (0.24%) XenDesktop
14 4 (0.16%) Citrix Presentation Server
14 4 (0.16%) VMware Workstation
14 4 (0.16%) XenServer
15 3 (0.12%) Tivoli Directory Server
15 3 (0.12%) Terminal Services
Systems Management
1 39 (1.58%) OVSD
2 38 (1.54%) SCCM
2 38 (1.54%) OpenView
3 24 (0.97%) SCOM
4 20 (0.81%) HP UCMDB
5 19 (0.77%) Puppet
6 17 (0.69%) Opscode Chef
7 16 (0.65%) WSUS
8 15 (0.61%) HP SiteScope
8 15 (0.61%) Systems Management Server (SMS)
9 12 (0.49%) HP Quality Center
10 11 (0.44%) AirWatch
11 10 (0.40%) RANCID
11 10 (0.40%) HP Operations Orchestration
12 9 (0.36%) Cisco UCCX
12 9 (0.36%) WhatsUp Gold
12 9 (0.36%) CA Spectrum
12 9 (0.36%) BladeLogic
13 8 (0.32%) WMI
13 8 (0.32%) Oracle Enterprise Manager
Vendors
1 463 (18.71%) Microsoft
2 246 (9.94%) HP
3 194 (7.84%) Cisco
4 169 (6.83%) Citrix
5 158 (6.39%) VMware
6 146 (5.90%) Oracle
7 143 (5.78%) Remedy
8 114 (4.61%) BMC
9 108 (4.37%) ServiceNow
10 70 (2.83%) SAP
11 63 (2.55%) Juniper
12 56 (2.26%) F5
13 54 (2.18%) Red Hat
14 53 (2.14%) CheckPoint
15 50 (2.02%) CA
16 49 (1.98%) Lotus
17 42 (1.70%) McAfee
18 41 (1.66%) NetApp
19 32 (1.29%) SolarWinds
20 29 (1.17%) LANDesk
Bristol, Avon
Blue Personnel
Rate: From £450 to £500 per day
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £450 per day
Posted: 3 days ago
London
Interaction Recruitment PLC
Rate: £600 - 660 per day + .
Posted: 3 days ago
London
Eaglecliff
Rate: Unspecified Market Rates
Posted: 4 days ago
Manchester, Lancashire
ReThink Recruitment
Rate: £0.00 per day
Posted: 4 days ago
Midlands
Talent International
Rate: £400.00 - £500 per day
Posted: 4 days ago
London
LA International
Posted: 4 days ago
Manchester, Lancashire
Networking People
Posted: 4 days ago
Leeds, West Yorkshire
Interaction Recruitment PLC
Rate: £400 - 420 per day + .
Posted: 5 days ago
London
TEKsystems
Rate: £400 - £500 per day
Posted: 5 days ago
Manchester, Lancashire
Rullion IT Plus
Posted: 5 days ago
Buckinghamshire
Rullion IT Plus
Posted: 5 days ago
Oxford, Oxfordshire
Mercator IT Solutions
Posted: 5 days ago
City, London
Networking People
Posted: 6 days ago
East London
Michael Bailey Associates
Rate: Market rate
Posted: 6 days ago
London
LA International
Rate: £400 - £450 per day
Posted: 6 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £530 per day
Posted: 6 days ago
London
LA International
Posted: 6 days ago
London
LA International
Posted: 6 days ago
Essex
Red10
Rate: £400 - £425 per day
Posted: 6 days ago