The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Aug 2016
Same period 2015 Same period 2014
Service Management
Rank 78 81 89
Rank change year-on-year
+3 +8
Contract jobs citing Service Management 1415 1317 1120
As % of all contract IT jobs located in England 2.82% 2.53% 2.20%
As % of the Processes & Methodologies category 3.40% 3.14% 2.78%
Number of daily rates quoted 880 788 687
Median daily rate £425 £400 £380
Median daily rate % change year-on-year
+6.25% +5.26%
90% offered a daily rate of more than £239 £250 £210
10% offered a daily rate of more than £575 £550 £525
UK excluding London median daily rate £400 £375 £351
% change year-on-year
+6.66% +6.99%
Number of hourly rates quoted 53 55 32
Median hourly rate £14.50 £18.52 £14.44
Median hourly rate % change year-on-year
-21.70% +28.27%
90% offered a hourly rate of more than £11.50 £12.75 £12.05
10% offered a hourly rate of more than £58.45 £44.76 £20.18
UK excluding London median hourly rate £14.50 £18.52 £14.00
% change year-on-year
-21.70% +32.28%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41672 41968 40232
As % of all contract IT jobs located in England 83.04% 80.50% 78.88%
Number of daily rates quoted 27754 27804 25353
Median daily rate £450 £425 £413
Median daily rate % change year-on-year
+5.88% +3.03%
90% offered a daily rate of more than £300 £290 £275
10% offered a daily rate of more than £600 £576 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1006 1132 1125
Median hourly rate £29.00 £31.00 £23.00
Median hourly rate % change year-on-year
-6.45% +34.78%
90% offered a hourly rate of more than £12.58 £13.00 £12.50
10% offered a hourly rate of more than £52.00 £50.90 £45.00
UK excluding London median hourly rate £29.53 £32.54 £25.75
% change year-on-year
-9.26% +26.36%

Service Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 29 August 2016.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 29 August 2016.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 29 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -8 608 £475 +15.15% 62
South East +10 333 £425 +14.86% 49
West Midlands -7 113 £400 - 10
North West +5 97 £394 -12.50% 23
Yorkshire -1 93 £350 +16.66% 19
South West +10 53 £325 -23.52% 22
East of England -6 39 £425 +6.91% 15
North East -26 34 £310 -18.95% 7
East Midlands -2 33 £498 +23.60% 9
Midlands -9 2 £550 - 1
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 29 August 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1587 (58.95%) ITIL
2 648 (24.07%) ITSM
3 571 (21.21%) Finance
4 537 (19.95%) Security Cleared
5 466 (17.31%) Microsoft
6 461 (17.12%) Windows
7 456 (16.94%) Service Delivery
8 413 (15.34%) Project Management
9 387 (14.38%) SC Cleared
10 385 (14.30%) Agile Software Development
11 332 (12.33%) Configuration Management
12 325 (12.07%) Stakeholder Management
13 294 (10.92%) Change Management
14 293 (10.88%) ITIL V3
15 284 (10.55%) ServiceNow
15 284 (10.55%) Linux
16 258 (9.58%) SLA
17 255 (9.47%) VMware
18 246 (9.14%) Active Directory
18 246 (9.14%) Problem Management
19 242 (8.99%) MS Excel
20 240 (8.92%) Management Information System
21 239 (8.88%) MS Office
22 232 (8.62%) Analytical Skills
23 224 (8.32%) Oracle
24 222 (8.25%) Incident Management
25 212 (7.88%) ITIL Certification
26 201 (7.47%) PRINCE2
26 201 (7.47%) Unix
27 197 (7.32%) SQL

Service Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 125 (4.64%) SharePoint
2 93 (3.45%) Apache
3 83 (3.08%) Confluence
4 82 (3.05%) Elasticsearch
5 71 (2.64%) CMS
6 60 (2.23%) MS Exchange
7 34 (1.26%) OpenStack
8 31 (1.15%) WebLogic
9 30 (1.11%) Skype for Business
9 30 (1.11%) WebSphere
10 22 (0.82%) IIS
11 20 (0.74%) Blackberry Enterprise Server
12 18 (0.67%) Exchange Server 2010
13 16 (0.59%) BizTalk Server
14 15 (0.56%) Exchange Server 2003
14 15 (0.56%) Exchange Server 2007
15 12 (0.45%) IBM Notes
16 10 (0.37%) Drupal
17 9 (0.33%) Tomcat
17 9 (0.33%) Tuxedo
Applications
1 242 (8.99%) MS Excel
2 239 (8.88%) MS Office
3 84 (3.12%) MS PowerPoint
4 76 (2.82%) HipChat
5 45 (1.67%) MS Visio
6 36 (1.34%) MS Project
7 10 (0.37%) Spreadsheet
8 7 (0.26%) Adobe Creative Suite
9 5 (0.19%) SPSS
10 4 (0.15%) AutoCAD
11 3 (0.11%) CATIA
12 1 (0.037%) Maya
12 1 (0.037%) S-PLUS
Business Applications
1 72 (2.67%) Remedy ITSM
2 23 (0.85%) Dynamics CRM
3 17 (0.63%) SAP ERP
4 16 (0.59%) SAP CRM
5 6 (0.22%) Faxination
5 6 (0.22%) Oracle Applications
6 5 (0.19%) Dynamics AX
6 5 (0.19%) SAP HR
7 4 (0.15%) Oracle EBS
7 4 (0.15%) SAP Oil and Gas
7 4 (0.15%) SAP SM
7 4 (0.15%) Unit4 Business World
8 3 (0.11%) BASE24
8 3 (0.11%) Infor M3
8 3 (0.11%) SAP SD
9 2 (0.074%) Maximo
9 2 (0.074%) SAP HCM
9 2 (0.074%) SAP PM
10 1 (0.037%) assyst
10 1 (0.037%) Dynamics NAV
Cloud Services
1 126 (4.68%) Amazon AWS
2 84 (3.12%) Microsoft Azure
3 65 (2.41%) PaaS
4 64 (2.38%) IaaS
5 50 (1.86%) Office 365
6 46 (1.71%) Cloud Computing
7 42 (1.56%) SaaS
8 9 (0.33%) AWS CloudFormation
8 9 (0.33%) Azure Active Directory
9 7 (0.26%) Mimecast
10 6 (0.22%) AWS Lambda
10 6 (0.22%) Google Apps
11 4 (0.15%) Boomi
12 3 (0.11%) GitHub
12 3 (0.11%) Google Analytics
13 2 (0.074%) Rackspace Cloud
13 2 (0.074%) SuccessFactors
14 1 (0.037%) IBM Cloud
14 1 (0.037%) SoftLayer
14 1 (0.037%) Trello
Communications & Networking
1 147 (5.46%) DNS
2 105 (3.90%) LAN
3 100 (3.71%) Firewall
4 93 (3.45%) WAN
5 78 (2.90%) SSH
6 77 (2.86%) OpenLDAP
6 77 (2.86%) OpenVPN
7 75 (2.79%) Internet
8 70 (2.60%) SAN
9 66 (2.45%) VPN
10 57 (2.12%) TCP/IP
11 41 (1.52%) LDAP
11 41 (1.52%) Wireless
12 40 (1.49%) Network Security
13 32 (1.19%) Cisco ASA
13 32 (1.19%) SSL
14 28 (1.04%) Cisco Nexus
15 25 (0.93%) DHCP
15 25 (0.93%) Ethernet
16 21 (0.78%) Wi-Fi
Database & Business Intelligence
1 94 (3.49%) SQL Server
2 76 (2.82%) Hadoop
3 73 (2.71%) PostgreSQL
4 45 (1.67%) Oracle Database
5 39 (1.45%) BusinessObjects
6 30 (1.11%) Relational Database
7 24 (0.89%) Data Warehouse
8 21 (0.78%) Oracle OWB
8 21 (0.78%) RDBMS
9 20 (0.74%) SQL Server Reporting Services
10 17 (0.63%) Oracle Reports
11 16 (0.59%) MySQL
12 15 (0.56%) QlikView
12 15 (0.56%) SQL Server 2008
13 13 (0.48%) SQL Server Integration Services
14 12 (0.45%) SAP Data Services
15 11 (0.41%) Oracle Database 11g
16 10 (0.37%) Azure SQL Database
16 10 (0.37%) SQL Server 2012
17 9 (0.33%) Oracle BI EE
Development Applications
1 143 (5.31%) JIRA
2 121 (4.49%) Jenkins
3 108 (4.01%) Git (software)
4 98 (3.64%) Maven
5 96 (3.57%) Ant
6 91 (3.38%) JUnit
7 84 (3.12%) Sonatype Nexus
8 76 (2.82%) JIRA Agile
8 76 (2.82%) SonarQube
9 74 (2.75%) Liquibase
10 64 (2.38%) Bitbucket
11 23 (0.85%) Team Foundation Server
12 22 (0.82%) Subversion
13 21 (0.78%) Visual Studio
14 16 (0.59%) ClearQuest
14 16 (0.59%) Oracle Forms
15 15 (0.56%) Artifactory
15 15 (0.56%) Hudson
16 13 (0.48%) Vagrant
17 12 (0.45%) Eclipse
General
1 571 (21.21%) Finance
2 155 (5.76%) Telecoms
3 132 (4.90%) Banking
4 88 (3.27%) Retail
5 70 (2.60%) Legal
6 53 (1.97%) Marketing
7 39 (1.45%) Law
8 35 (1.30%) Manufacturing
9 32 (1.19%) Financial Institution
10 28 (1.04%) Pharmaceutical
11 27 (1.00%) Back Office
12 24 (0.89%) Front Office
13 23 (0.85%) Billing
13 23 (0.85%) Publishing
14 22 (0.82%) Military
15 16 (0.59%) Advertising
15 16 (0.59%) Investment Banking
16 15 (0.56%) Local Government
17 11 (0.41%) German Language
18 10 (0.37%) Italian Language
Job Titles
1 519 (19.28%) Analyst
2 329 (12.22%) Service Manager
3 199 (7.39%) Service Analyst
4 196 (7.28%) Architect
5 165 (6.13%) Developer
6 157 (5.83%) Consultant
7 152 (5.65%) Project Manager
8 145 (5.39%) Delivery Manager
9 123 (4.57%) Business Analyst
10 111 (4.12%) Services Delivery Manager
11 108 (4.01%) Service Desk Analyst
12 98 (3.64%) ITIL Manager
13 95 (3.53%) IT Manager
14 81 (3.01%) Support Analyst
15 74 (2.75%) Administrator
16 73 (2.71%) DevOps Engineer
17 69 (2.56%) ServiceNow Developer
18 63 (2.34%) Service Architect
19 61 (2.27%) Transition Manager
20 57 (2.12%) IT Analyst
Libraries, Frameworks & Software Standards
1 115 (4.27%) HTML
2 108 (4.01%) Web Services
3 103 (3.83%) XML
4 95 (3.53%) ELK Stack
5 83 (3.08%) CSS
6 77 (2.86%) MCollective
7 72 (2.67%) Software Packaging
8 64 (2.38%) Middleware
9 62 (2.30%) .NET
10 25 (0.93%) J2EE
11 22 (0.82%) Ajax
12 21 (0.78%) Spring
13 18 (0.67%) REST
14 14 (0.52%) HTML5
14 14 (0.52%) Servlets
14 14 (0.52%) SOAP
15 13 (0.48%) Hibernate
15 13 (0.48%) SAML
15 13 (0.48%) Sensu
16 12 (0.45%) .NET Framework
Miscellaneous
1 240 (8.92%) Management Information System
2 232 (8.62%) Analytical Skills
3 158 (5.87%) Data Centre
4 96 (3.57%) CMDB
5 75 (2.79%) Mainframe
6 48 (1.78%) Computer Science
7 45 (1.67%) Virtual Team
8 43 (1.60%) Blackberry
9 34 (1.26%) Clustering
10 25 (0.93%) Driving Licence
11 21 (0.78%) Mobile App
12 20 (0.74%) Fat Client
12 20 (0.74%) PMI
12 20 (0.74%) Thin Client
13 19 (0.71%) User Experience
14 18 (0.67%) Hedge funds
15 17 (0.63%) LPAR
15 17 (0.63%) NHS
15 17 (0.63%) Replication
15 17 (0.63%) Smart Meter
Operating Systems
1 461 (17.12%) Windows
2 284 (10.55%) Linux
3 201 (7.47%) Unix
4 127 (4.72%) Windows Server
5 112 (4.16%) Windows 7
6 86 (3.19%) CentOS
7 77 (2.86%) AIX
8 73 (2.71%) Windows Server 2008
9 65 (2.41%) Solaris
10 60 (2.23%) Windows Server 2012
11 54 (2.01%) Red Hat Enterprise Linux
12 52 (1.93%) Windows XP
13 49 (1.82%) Windows Server 2003
14 31 (1.15%) Apple iOS
14 31 (1.15%) Windows 10
15 25 (0.93%) Windows 8
16 23 (0.85%) Android
17 21 (0.78%) zOS
18 19 (0.71%) Mac OS X
19 16 (0.59%) Ubuntu
Processes & Methodologies
1 1587 (58.95%) ITIL
2 648 (24.07%) ITSM
3 456 (16.94%) Service Delivery
4 413 (15.34%) Project Management
5 385 (14.30%) Agile Software Development
6 332 (12.33%) Configuration Management
7 325 (12.07%) Stakeholder Management
8 294 (10.92%) Change Management
9 293 (10.88%) ITIL V3
10 246 (9.14%) Problem Management
11 222 (8.25%) Incident Management
12 201 (7.47%) PRINCE2
13 165 (6.13%) DevOps
14 150 (5.57%) Service Design
15 141 (5.24%) Workflow
16 136 (5.05%) Continuous Improvement
16 136 (5.05%) Scrum
17 123 (4.57%) Continuous Integration
18 107 (3.97%) SDLC
19 105 (3.90%) Release Management
Programming Languages
1 197 (7.32%) SQL
2 136 (5.05%) Shell Script
3 125 (4.64%) JavaScript
4 95 (3.53%) Ruby
5 87 (3.23%) Perl
5 87 (3.23%) PowerShell
6 86 (3.19%) Java
7 40 (1.49%) C
8 31 (1.15%) Python
9 29 (1.08%) C++
10 27 (1.00%) C#
11 25 (0.93%) PL/SQL
12 22 (0.82%) VB
13 19 (0.71%) VBScript
14 18 (0.67%) PHP
15 17 (0.63%) Bash Shell
16 15 (0.56%) T-SQL
17 11 (0.41%) Korn
18 5 (0.19%) VB.NET
18 5 (0.19%) VBA
Qualifications
1 537 (19.95%) Security Cleared
2 387 (14.38%) SC Cleared
3 212 (7.88%) ITIL Certification
4 160 (5.94%) Degree
5 79 (2.93%) DV Cleared
6 63 (2.34%) ITIL Foundation Certificate
7 57 (2.12%) Microsoft Certification
8 49 (1.82%) BPSS Clearance
9 43 (1.60%) Cisco Certification
10 41 (1.52%) PMI Certification
11 39 (1.45%) CTC Cleared
12 34 (1.26%) MCP
12 34 (1.26%) PMP
13 32 (1.19%) PRINCE2 Certification
14 31 (1.15%) CISSP
15 26 (0.97%) ISEB
16 22 (0.82%) MCSE
17 21 (0.78%) CCNA
18 17 (0.63%) CISM
19 15 (0.56%) MCITP
Quality Assurance & Compliance
1 258 (9.58%) SLA
2 51 (1.89%) Sarbanes-Oxley
3 43 (1.60%) QA
4 37 (1.37%) ISO/IEC 27001
5 28 (1.04%) ISO 9001
6 26 (0.97%) Disclosure Scotland
6 26 (0.97%) PCI DSS
7 22 (0.82%) COBIT
8 8 (0.30%) Data Quality
9 7 (0.26%) PMBOK
10 6 (0.22%) ISO/IEC 20000
10 6 (0.22%) JSP 440
11 4 (0.15%) ISO22301
12 3 (0.11%) HMG Security Policy Framework
13 2 (0.074%) GxP
13 2 (0.074%) HL7
13 2 (0.074%) ISO 14001
13 2 (0.074%) RMADS
14 1 (0.037%) ISO/IEC 17799
14 1 (0.037%) MiFID
System Software
1 246 (9.14%) Active Directory
2 125 (4.64%) VMware Infrastructure
3 94 (3.49%) Docker
4 77 (2.86%) Postfix
4 77 (2.86%) Squid
5 75 (2.79%) vCloud
6 43 (1.60%) RACF
7 38 (1.41%) vSphere
8 32 (1.19%) ACF2
9 31 (1.15%) Hyper-V
9 31 (1.15%) Virtual Machines
10 18 (0.67%) NFS
10 18 (0.67%) XenDesktop
11 14 (0.52%) VMware ESXi
11 14 (0.52%) XenApp
12 12 (0.45%) Virtual Desktop
13 11 (0.41%) Microsoft App-V
13 11 (0.41%) Terminal Services
13 11 (0.41%) Veritas Volume Manager
14 9 (0.33%) GPFS
Systems Management
1 158 (5.87%) Puppet
2 127 (4.72%) Ansible
3 91 (3.38%) Terraform
4 85 (3.16%) logstash
5 82 (3.05%) Kibana
6 80 (2.97%) ZABBIX
7 77 (2.86%) Kubernetes
7 77 (2.86%) Rancher
8 76 (2.82%) SCCM
9 64 (2.38%) zSecure
10 50 (1.86%) SCOM
11 42 (1.56%) Opscode Chef
12 26 (0.97%) Tivoli
13 22 (0.82%) Tivoli Storage Manager
14 21 (0.78%) NetBackup
15 19 (0.71%) Packer
16 17 (0.63%) Nagios
17 16 (0.59%) OVSD
18 15 (0.56%) Oracle ZFS
19 14 (0.52%) Graphite
Vendors
1 466 (17.31%) Microsoft
2 284 (10.55%) ServiceNow
3 255 (9.47%) VMware
4 224 (8.32%) Oracle
5 155 (5.76%) Cisco
6 148 (5.50%) HP
7 130 (4.83%) Remedy
8 85 (3.16%) Citrix
8 85 (3.16%) SAP
9 78 (2.90%) IBM
10 77 (2.86%) Atlassian
10 77 (2.86%) Sonatype
11 69 (2.56%) BMC
12 58 (2.15%) CA
13 57 (2.12%) Red Hat
14 42 (1.56%) CheckPoint
15 40 (1.49%) LANDesk
16 33 (1.23%) EMC
17 31 (1.15%) Apple
18 30 (1.11%) F5
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £200 - £230 per day
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £200 - £250 per day
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £200.00 - £250.00 per day
Posted: 2 days ago
Hampshire
The One Group
Rate: Market related
Posted: 4 days ago
Fleetwood, Lancashire
Hotfoot Recruitment
Rate: From £550 to £600 per day
Posted: 2 days ago
Newcastle-upon-Tyne, Tyne and Wear
Synergize Consulting
Rate: £220 per day
Posted: 2 days ago
Maidenhead, Berkshire
The Rank Group plc
Posted: 5 days ago
London
Careerwise UK Limited
Rate: £25000 per annum
Posted: 3 days ago
London
Careerwise UK Limited
Rate: £450 per day
Posted: 5 days ago
London
Careerwise UK Limited
Rate: £425.00 per day
Posted: 4 days ago
London
LA International
Rate: £550 - £645 per day
Posted: 3 days ago
Birmingham, West Midlands (County)
Solicitors Regulation Authority
Rate: £21,666 per annum
Posted: 7 days ago
Southampton, Hampshire
83Zero
Rate: From £400 to £425 per day
Posted: 3 days ago
Southampton, Hampshire
83Zero
Rate: From £350 to £400 per day
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Rate: £300 - £355 per day
Posted: 6 days ago
London
onezeero.
Rate: £600 - £700 per day
Posted: Yesterday
East London
Venturi
Rate: £550 - £650 per day
Posted: 2 days ago
Central London / West End
Arden Resourcing Limited
Rate: £450.00 - £550.00 per day
Posted: 6 days ago
London
Careerwise UK Limited
Rate: £500 per day
Posted: 3 days ago
Coventry, West Midlands (County)
Harvey Nash plc
Posted: 6 days ago
Reading, Berkshire
Seven Principles Consulting
Rate: From £450 to £550 per day
Posted: 5 days ago
Southampton, Hampshire
83Zero
Rate: From £375 to £400 per day
Posted: 4 days ago
City, London
Lawrence Harvey Enterprise
Rate: £550.00 per day
Posted: 5 days ago
London
Networking People
Rate: £500 - £600 per day
Posted: 3 days ago
West Yorkshire
Sanderson
Rate: £400 - £425 per day
Posted: 3 days ago
Basingstoke, Hampshire
LA International
Posted: 5 days ago
London
Careerwise UK Limited
Rate: £400 - £425 per day
Posted: 6 days ago
Bracknell, Berkshire
Lorien Resourcing
Posted: 3 days ago
London
LA International
Posted: 3 days ago
Central London / West End
Arden Resourcing Limited
Rate: £450 - £550 per day
Posted: 6 days ago