The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 75 74 104
Rank change year-on-year
-1 +30
Contract jobs citing Service Management 1233 1142 886
As % of all contract IT jobs located in England 2.49% 2.44% 2.00%
As % of the Processes & Methodologies category 3.32% 3.28% 2.77%
Number of daily rates quoted 746 689 482
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £383 £365
Average daily rate % change year-on-year
+4.57% +4.79%
90% offered a daily rate of more than £180 £213 £218
10% offered a daily rate of more than £550 £588 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 75 56 45
Average hourly rate £15.00 £16.83 £17.50
Average hourly rate % change year-on-year
-10.84% -3.85%
90% offered a hourly rate of more than £11.20 £11.00 £11.00
10% offered a hourly rate of more than £25.00 £27.50 £40.50
UK excluding London average hourly rate £15.00 £16.08 £18.00
% change year-on-year
-6.68% -10.69%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37095 34787 31991
As % of all contract IT jobs located in England 74.83% 74.29% 72.26%
Number of daily rates quoted 24706 21803 19148
Average daily rate £425 £403 £400
Average daily rate % change year-on-year
+5.59% +0.62%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £593 £575 £575
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 1033 1077 1341
Average hourly rate £24.00 £26.50 £30.00
Average hourly rate % change year-on-year
-9.43% -11.66%
90% offered a hourly rate of more than £11.50 £12.50 £12.82
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 24 December 2014.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 24 December 2014.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 534 £438 +9.37% 80
South East -4 280 £360 -4.00% 48
Yorkshire +19 103 £410 -0.60% 10
North West -11 72 £140 -60.00% 12
East of England +1 65 £388 +66.66% 18
West Midlands +5 48 £375 +13.63% 5
South West -27 48 £456 +30.35% 9
East Midlands -3 41 £320 +0.78% 4
North East -10 34 £399 +13.94% 4
Midlands - - - - 2
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1597 (64.55%) ITIL
2 529 (21.38%) Service Delivery
3 510 (20.61%) ITSM
4 507 (20.49%) Security Cleared
5 469 (18.96%) Microsoft
6 450 (18.19%) Windows
7 443 (17.91%) Finance
8 395 (15.97%) Project Management
9 365 (14.75%) SC Cleared
10 298 (12.05%) Analytical Skills
11 296 (11.96%) Change Management
12 289 (11.68%) MS Office
13 279 (11.28%) Incident Management
14 278 (11.24%) SLA
15 258 (10.43%) MS Excel
16 239 (9.66%) Active Directory
17 238 (9.62%) Problem Management
18 232 (9.38%) PRINCE2
19 227 (9.18%) SQL
20 218 (8.81%) Stakeholder Management
21 211 (8.53%) Degree
22 196 (7.92%) Cisco
23 195 (7.88%) HP
23 195 (7.88%) UNIX
24 183 (7.40%) Oracle
25 181 (7.32%) Management Information System
26 176 (7.11%) Linux
27 168 (6.79%) ITIL V3
28 166 (6.71%) ITIL Certification
29 156 (6.31%) Firewall

Service Management
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 105 (4.24%) MS Exchange
2 96 (3.88%) SharePoint
3 51 (2.06%) IBM Notes
4 49 (1.98%) IIS
5 40 (1.62%) Exchange Server 2010
6 32 (1.29%) WebLogic
6 32 (1.29%) Blackberry Enterprise Server
7 30 (1.21%) Lync
8 26 (1.05%) Exchange Server 2003
9 21 (0.85%) CMS
9 21 (0.85%) Apache
10 19 (0.77%) WebSphere
11 17 (0.69%) Exchange Server 2013
12 15 (0.61%) SharePoint 2010
13 14 (0.57%) BizTalk Server
14 10 (0.40%) Tomcat
14 10 (0.40%) OpenStack
15 9 (0.36%) SharePoint 2013
15 9 (0.36%) CICS
16 7 (0.28%) Documentum
Applications
1 289 (11.68%) MS Office
2 258 (10.43%) MS Excel
3 87 (3.52%) MS PowerPoint
4 72 (2.91%) MS Visio
5 48 (1.94%) MS Project
6 15 (0.61%) Spreadsheet
7 9 (0.36%) SPSS
8 2 (0.081%) Acrobat
8 2 (0.081%) Photoshop
9 1 (0.040%) Adobe Captivate
9 1 (0.040%) S-PLUS
Business Applications
1 103 (4.16%) Remedy ITSM
2 19 (0.77%) assyst
3 9 (0.36%) SAP Oil and Gas
3 9 (0.36%) Oracle EBS
4 7 (0.28%) Dynamics CRM
5 5 (0.20%) Oracle EBS R12
5 5 (0.20%) SAP CRM
5 5 (0.20%) Maximo
6 4 (0.16%) SAP FI
6 4 (0.16%) Remedy AR System
6 4 (0.16%) SAP Retail
7 3 (0.12%) Dynamics AX
7 3 (0.12%) CA Clarity
7 3 (0.12%) BusinessWorks
7 3 (0.12%) SAP CO
7 3 (0.12%) SAP FI/CO
7 3 (0.12%) Cognos Business Intelligence
7 3 (0.12%) TRIRIGA
8 2 (0.081%) Cerner Millennium
8 2 (0.081%) SAP PM
Cloud Services
1 45 (1.82%) SaaS
2 16 (0.65%) Office 365
3 14 (0.57%) Microsoft Azure
4 13 (0.53%) Google Apps
5 11 (0.44%) Cloud Computing
6 8 (0.32%) PaaS
7 6 (0.24%) Amazon AWS
8 5 (0.20%) IaaS
9 1 (0.040%) SuccessFactors
9 1 (0.040%) Amazon EC2
9 1 (0.040%) Amazon S3
Communications & Networking
1 156 (6.31%) Firewall
2 138 (5.58%) WAN
3 124 (5.01%) LAN
4 105 (4.24%) DNS
5 76 (3.07%) VPN
6 74 (2.99%) SAN
7 60 (2.43%) TCP/IP
8 59 (2.38%) Internet
9 55 (2.22%) Cisco ASA
10 54 (2.18%) LDAP
11 50 (2.02%) Network Security
12 46 (1.86%) DHCP
13 44 (1.78%) SSL
14 36 (1.46%) MPLS
15 35 (1.41%) NetScaler
16 34 (1.37%) BGP
17 33 (1.33%) Wireless
18 32 (1.29%) Ethernet
19 31 (1.25%) Cisco IOS
20 29 (1.17%) VoIP
Database & Business Intelligence
1 98 (3.96%) SQL Server
2 63 (2.55%) Oracle Database
3 30 (1.21%) Data Warehouse
4 28 (1.13%) Relational Database
5 23 (0.93%) SQL Server Reporting Services
6 22 (0.89%) PostgreSQL
6 22 (0.89%) Oracle Reports
7 21 (0.85%) DB2
8 17 (0.69%) Crystal Reports
9 16 (0.65%) MySQL
9 16 (0.65%) Data Mining
9 16 (0.65%) SQL Server 2008
10 14 (0.57%) Oracle Database 11g
11 13 (0.53%) RDBMS
12 12 (0.49%) MS Access
13 10 (0.40%) VLDB
13 10 (0.40%) SQL Server 2012
14 9 (0.36%) Big Data
15 8 (0.32%) Oracle Database 10g
16 7 (0.28%) SAP BW
Development Applications
1 23 (0.93%) Toad
2 21 (0.85%) JIRA
3 20 (0.81%) ClearCase
4 16 (0.65%) StarTeam
5 15 (0.61%) ClearQuest
6 14 (0.57%) Ant
7 13 (0.53%) JUnit
7 13 (0.53%) Eclipse
7 13 (0.53%) Jenkins
8 12 (0.49%) MSI
9 11 (0.44%) Subversion
10 10 (0.40%) PVCS
10 10 (0.40%) Artifactory
11 9 (0.36%) Visual Studio
12 8 (0.32%) Maven
12 8 (0.32%) Team Foundation Server
13 4 (0.16%) TestDirector
13 4 (0.16%) Oracle Forms
14 3 (0.12%) QuickTest Pro
14 3 (0.12%) LoadRunner
General
1 443 (17.91%) Finance
2 149 (6.02%) Telecoms
3 123 (4.97%) Banking
4 64 (2.59%) Retail
5 32 (1.29%) Manufacturing
6 31 (1.25%) Legal
7 28 (1.13%) Law
8 27 (1.09%) Investment Banking
9 24 (0.97%) Billing
9 24 (0.97%) Marketing
9 24 (0.97%) Games
10 23 (0.93%) Pharmaceutical
11 20 (0.81%) Front Office
11 20 (0.81%) Back Office
12 19 (0.77%) Military
13 18 (0.73%) Publishing
14 17 (0.69%) Local Government
15 12 (0.49%) Electronics
15 12 (0.49%) Financial Institution
16 8 (0.32%) Automotive
Job Titles
1 571 (23.08%) Analyst
2 324 (13.10%) Service Manager
3 255 (10.31%) Service Analyst
4 202 (8.16%) Architect
5 191 (7.72%) Project Manager
6 133 (5.38%) Service Desk Analyst
7 126 (5.09%) Consultant
8 108 (4.37%) Delivery Manager
9 92 (3.72%) Support Analyst
10 89 (3.60%) Services Delivery Manager
11 84 (3.40%) Business Analyst
12 72 (2.91%) Transition Manager
13 67 (2.71%) Support Engineer
14 58 (2.34%) Developer
15 55 (2.22%) 1st Line Support
16 54 (2.18%) Network Engineer
17 53 (2.14%) Service Transition Manager
18 52 (2.10%) Senior Manager
19 50 (2.02%) Administrator
20 48 (1.94%) Enterprise Architect
Libraries, Frameworks & Software Standards
1 87 (3.52%) Web Services
2 58 (2.34%) XML
3 51 (2.06%) HTML
4 42 (1.70%) Middleware
5 36 (1.46%) .NET
6 23 (0.93%) J2EE
7 22 (0.89%) CSS
7 22 (0.89%) JSP
8 21 (0.85%) SOAP
9 16 (0.65%) Spring
10 15 (0.61%) Hibernate
10 15 (0.61%) .NET Framework
10 15 (0.61%) Ajax
11 14 (0.57%) Struts
11 14 (0.57%) Servlets
12 12 (0.49%) FIX Protocol
13 11 (0.44%) Regular Expression
14 10 (0.40%) COM
15 9 (0.36%) ASP.NET
15 9 (0.36%) Apache CXF
Miscellaneous
1 298 (12.05%) Analytical Skills
2 181 (7.32%) Management Information System
3 65 (2.63%) Computer Science
3 65 (2.63%) CMDB
4 61 (2.47%) Blackberry
5 38 (1.54%) Performance Metrics
6 34 (1.37%) NHS
6 34 (1.37%) Clustering
7 33 (1.33%) Statistics
8 32 (1.29%) Open Source
9 25 (1.01%) Replication
10 23 (0.93%) Mainframe
11 22 (0.89%) iPad
11 22 (0.89%) Mathematics
12 21 (0.85%) PMI
12 21 (0.85%) User Experience
13 19 (0.77%) Thin Client
13 19 (0.77%) Data Protection Act
13 19 (0.77%) Fat Client
14 18 (0.73%) Online Games
Operating Systems
1 450 (18.19%) Windows
2 195 (7.88%) UNIX
3 176 (7.11%) Linux
4 124 (5.01%) Windows Server 2008
5 121 (4.89%) Windows 7
6 87 (3.52%) Windows Server 2003
7 63 (2.55%) Windows XP
8 50 (2.02%) AIX
9 44 (1.78%) Solaris
10 29 (1.17%) Red Hat Enterprise Linux
11 26 (1.05%) CentOS
12 22 (0.89%) Windows 8
12 22 (0.89%) Windows Server 2012
12 22 (0.89%) Windows Vista
13 21 (0.85%) Android
14 17 (0.69%) Apple iOS
15 16 (0.65%) Oracle Linux
15 16 (0.65%) SUSE
16 14 (0.57%) Ubuntu
16 14 (0.57%) Windows NT
Processes & Methodologies
1 1597 (64.55%) ITIL
2 529 (21.38%) Service Delivery
3 510 (20.61%) ITSM
4 395 (15.97%) Project Management
5 296 (11.96%) Change Management
6 279 (11.28%) Incident Management
7 238 (9.62%) Problem Management
8 232 (9.38%) PRINCE2
9 218 (8.81%) Stakeholder Management
10 168 (6.79%) ITIL V3
11 139 (5.62%) Configuration Management
12 120 (4.85%) Continuous Improvement
13 107 (4.32%) Risk Management
13 107 (4.32%) Migration
14 105 (4.24%) Disaster Recovery
15 103 (4.16%) Agile Software Development
16 86 (3.48%) Release Management
16 86 (3.48%) Supplier Management
17 78 (3.15%) Performance Management
18 77 (3.11%) Workflow
Programming Languages
1 227 (9.18%) SQL
2 77 (3.11%) Java
3 53 (2.14%) C
4 42 (1.70%) JavaScript
5 38 (1.54%) PL/SQL
6 24 (0.97%) C#
7 23 (0.93%) PowerShell
8 22 (0.89%) Shell Script
8 22 (0.89%) PHP
9 19 (0.77%) Perl
10 16 (0.65%) VBA
10 16 (0.65%) Python
11 13 (0.53%) VB
12 12 (0.49%) Ruby
13 9 (0.36%) VBScript
14 8 (0.32%) T-SQL
14 8 (0.32%) C++
14 8 (0.32%) Scala
15 6 (0.24%) WebLogic Scripting Tool
16 5 (0.20%) Korn
Qualifications
1 507 (20.49%) Security Cleared
2 365 (14.75%) SC Cleared
3 211 (8.53%) Degree
4 166 (6.71%) ITIL Certification
5 91 (3.68%) ITIL Foundation Certificate
6 89 (3.60%) DV Cleared
7 87 (3.52%) Microsoft Certification
8 62 (2.51%) MCP
9 51 (2.06%) MCSE
9 51 (2.06%) Cisco Certification
10 44 (1.78%) PRINCE2 Practitioner
11 43 (1.74%) PMI Certification
12 40 (1.62%) ISEB
13 37 (1.50%) CISSP
14 33 (1.33%) PMP
15 30 (1.21%) PRINCE2 Certification
16 29 (1.17%) MCTS
17 27 (1.09%) MCITP
18 24 (0.97%) CCNA
19 20 (0.81%) CCNP
Quality Assurance & Compliance
1 278 (11.24%) SLA
2 60 (2.43%) ISO/IEC 27001
3 59 (2.38%) QA
4 34 (1.37%) COBIT
5 23 (0.93%) ISO 9001
6 17 (0.69%) BS15000
7 16 (0.65%) Sarbanes-Oxley
8 12 (0.49%) JSP 440
9 11 (0.44%) PCI DSS
10 5 (0.20%) P3O
10 5 (0.20%) GxP
11 3 (0.12%) ISO 9000
11 3 (0.12%) BS25999
11 3 (0.12%) ISO 14001
12 2 (0.081%) BS7799
13 1 (0.040%) 21 CFR Part 11
13 1 (0.040%) GCP
13 1 (0.040%) GMP
13 1 (0.040%) ISO/IEC 20000
13 1 (0.040%) Solvency II
System Software
1 239 (9.66%) Active Directory
2 106 (4.28%) VMware Infrastructure
3 59 (2.38%) Hyper-V
4 34 (1.37%) vSphere
5 23 (0.93%) XenApp
5 23 (0.93%) Firmware
6 18 (0.73%) VMware ESXi
7 13 (0.53%) NLBS
8 12 (0.49%) VMware ESX
9 11 (0.44%) FreeRADIUS
10 10 (0.40%) Xen
10 10 (0.40%) Microsoft App-V
11 9 (0.36%) Oracle RAC
11 9 (0.36%) Citrix Presentation Server
11 9 (0.36%) XenDesktop
12 7 (0.28%) VMware Server
13 6 (0.24%) NFS
14 5 (0.20%) VMware Workstation
14 5 (0.20%) Veritas Cluster Server
14 5 (0.20%) PowerHA
Systems Management
1 35 (1.41%) Backup Exec
2 33 (1.33%) SCCM
3 31 (1.25%) Systems Management Server (SMS)
4 30 (1.21%) OpenView
5 29 (1.17%) SCOM
6 28 (1.13%) CA Spectrum
7 21 (0.85%) McAfee ePO
8 19 (0.77%) Cisco CUCM
8 19 (0.77%) Tivoli
8 19 (0.77%) Nagios
9 18 (0.73%) OVSD
9 18 (0.73%) WSUS
9 18 (0.73%) Puppet
9 18 (0.73%) HP Quality Center
10 16 (0.65%) Cisco UCCX
11 15 (0.61%) WhatsUp Gold
11 15 (0.61%) OpenView Configuration Management
11 15 (0.61%) Oracle Enterprise Manager
12 12 (0.49%) HP UCMDB
13 10 (0.40%) Cisco UCCE
Vendors
1 469 (18.96%) Microsoft
2 196 (7.92%) Cisco
3 195 (7.88%) HP
4 183 (7.40%) Oracle
5 149 (6.02%) VMware
6 146 (5.90%) Remedy
6 146 (5.90%) Citrix
7 115 (4.65%) BMC
8 87 (3.52%) ServiceNow
9 86 (3.48%) SAP
10 62 (2.51%) CheckPoint
11 57 (2.30%) Red Hat
12 56 (2.26%) Juniper
13 55 (2.22%) IBM
14 52 (2.10%) Lotus
14 52 (2.10%) McAfee
15 48 (1.94%) CA
16 41 (1.66%) EMC
16 41 (1.66%) F5
17 36 (1.46%) Splunk
City, London
Red10
Rate: £500 - £550 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £300 - £350 per day
Posted: 2 days ago
London
Lorien Resourcing
Rate: Market Rates + Negotiable
Posted: 2 days ago
Knutsford, Cheshire
Capita Resourcing - IT Resourcing
Posted: 3 days ago
Bristol, Avon
Blue Personnel
Rate: From £500 to £600 per day
Posted: 3 days ago
Loughborough, Leicestershire
University of Loughborough
Rate: From £28,695 to £37,394 per annum
Posted: 3 days ago
Fareham, Hampshire
Square One Resources
Rate: Market rates
Posted: 3 days ago
Leeds, West Yorkshire
The Bridge Ltd
Rate: Unspecified Market Rate
Posted: 3 days ago
London
Experis Ltd
Posted: 3 days ago
Hatfield, Hertfordshire
Hays Talent Solutions
Rate: £400.00 per day
Posted: 3 days ago
London
Advanced Resource Managers
Rate: Negotiable
Posted: 3 days ago
Staines
The People Network
Rate: £400 - £550 per day
Posted: 4 days ago
Central London / West End
@ITS
Rate: From £375 to £400 per day
Posted: 4 days ago
Hertfordshire
Comvergent Limited
Rate: Excellent Rate
Posted: 4 days ago
City of London
iKonnect
Rate: £550 - £585 per day
Posted: 4 days ago
London
Mercator IT Solutions
Rate: £Market
Posted: 4 days ago
City, London
Advanced Resource Managers
Rate: Negotiable
Posted: 4 days ago
London
Templeton and Partners - SAP & UK Account
Rate: Market Rate
Posted: 7 days ago
City of London
iKonnect
Rate: £500 - £585 per day
Posted: 7 days ago
London
Herbert Smith Freehills LLP
Rate: Competitive
Posted: 9 days ago