The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 76 98 122
Rank change year-on-year
+22 +24
Contract jobs citing Service Management 1276 972 871
As % of all contract IT jobs located in England 2.40% 2.02% 1.70%
As % of the Processes & Methodologies category 3.25% 2.71% 2.33%
Number of daily rates quoted 772 592 459
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£380 £390 £375
Average daily rate % change year-on-year
-2.50% +4.00%
90% offered a daily rate of more than £177 £214 £217
10% offered a daily rate of more than £550 £550 £525
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 51 48 45
Average hourly rate £15.00 £14.25 £15.93
Average hourly rate % change year-on-year
+5.26% -10.51%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £25.00 £30.00 £41.20
UK excluding London average hourly rate £15.00 £14.00 £15.71
% change year-on-year
+7.14% -10.89%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
39268 35881 37304
As % of all contract IT jobs located in England 73.89% 74.60% 72.61%
Number of daily rates quoted 25483 22750 22122
Average daily rate £423 £401 £400
Average daily rate % change year-on-year
+5.49% +0.12%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £590 £575 £575
UK excluding London average daily rate £375 £363 £368
% change year-on-year
+3.44% -1.36%
Number of hourly rates quoted 1122 1030 1408
Average hourly rate £24.00 £27.50 £30.00
Average hourly rate % change year-on-year
-12.72% -8.33%
90% offered a hourly rate of more than £12.00 £12.75 £12.54
10% offered a hourly rate of more than £50.00 £45.00 £47.05
UK excluding London average hourly rate £25.00 £29.00 £27.50
% change year-on-year
-13.79% +5.45%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 20 October 2014.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 20 October 2014.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +28 559 £425 +2.40% 97
South East +42 292 £350 -3.04% 60
North West +26 84 £325 -16.12% 14
Yorkshire +1 73 £313 -5.73% 23
South West -8 73 £403 +15.00% 23
West Midlands +9 57 £360 -4.00% 21
East of England -19 55 £400 +14.28% 20
North East -16 45 £347 -0.36% 4
East Midlands +9 36 £375 +16.73% 13
Midlands - 4 £453 - 1
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 20 October 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1518 (64.29%) ITIL
2 483 (20.46%) ITSM
3 465 (19.70%) Service Delivery
4 461 (19.53%) Windows
5 460 (19.48%) Security Cleared
6 435 (18.42%) Microsoft
7 393 (16.65%) Project Management
7 393 (16.65%) Finance
8 317 (13.43%) SC Cleared
9 282 (11.94%) Analytical Skills
10 279 (11.82%) Incident Management
11 276 (11.69%) SLA
12 267 (11.31%) Change Management
13 264 (11.18%) PRINCE2
14 257 (10.89%) MS Office
15 244 (10.33%) MS Excel
16 241 (10.21%) Active Directory
17 218 (9.23%) Problem Management
18 203 (8.60%) HP
19 198 (8.39%) SQL
20 191 (8.09%) Oracle
20 191 (8.09%) Cisco
21 188 (7.96%) Stakeholder Management
22 185 (7.84%) Degree
23 179 (7.58%) Remedy
24 173 (7.33%) ITIL V3
25 170 (7.20%) Management Information System
25 170 (7.20%) ITIL Certification
26 151 (6.40%) Windows Server 2008
27 150 (6.35%) Linux

Service Management
Top Related IT Skills in England by Category

For the 6 months to 20 October 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 111 (4.70%) MS Exchange
2 96 (4.07%) SharePoint
3 44 (1.86%) IIS
3 44 (1.86%) IBM Notes
4 43 (1.82%) Blackberry Enterprise Server
5 40 (1.69%) Exchange Server 2010
6 26 (1.10%) CMS
7 25 (1.06%) Exchange Server 2003
8 24 (1.02%) Lync
9 20 (0.85%) Exchange Server 2013
10 19 (0.80%) Apache
11 18 (0.76%) WebLogic
12 17 (0.72%) BizTalk Server
13 16 (0.68%) SharePoint 2010
14 10 (0.42%) WebSphere
15 9 (0.38%) SharePoint 2013
16 7 (0.30%) Documentum
16 7 (0.30%) Tomcat
17 6 (0.25%) CICS
18 5 (0.21%) NetWeaver
Applications
1 257 (10.89%) MS Office
2 244 (10.33%) MS Excel
3 86 (3.64%) MS PowerPoint
4 70 (2.96%) MS Visio
5 53 (2.24%) MS Project
6 16 (0.68%) Spreadsheet
7 6 (0.25%) SPSS
8 2 (0.085%) Photoshop
9 1 (0.042%) InfoPath
9 1 (0.042%) Acrobat
Business Applications
1 115 (4.87%) Remedy ITSM
2 25 (1.06%) assyst
3 7 (0.30%) Dynamics CRM
3 7 (0.30%) Cognos Business Intelligence
3 7 (0.30%) Oracle EBS
3 7 (0.30%) Maximo
4 6 (0.25%) SAP Oil and Gas
4 6 (0.25%) Cognos TM1
4 6 (0.25%) Remedy AR System
5 4 (0.17%) SAP Retail
5 4 (0.17%) Oracle Applications
5 4 (0.17%) SAP CRM
5 4 (0.17%) SAP PM
5 4 (0.17%) SAP FI
6 3 (0.13%) BusinessWorks
6 3 (0.13%) SAP FI/CO
6 3 (0.13%) SAP CO
7 2 (0.085%) SAP CS
7 2 (0.085%) MFGPRO
7 2 (0.085%) SAP MM
Cloud Services
1 40 (1.69%) SaaS
2 15 (0.64%) Office 365
3 12 (0.51%) Microsoft Azure
4 9 (0.38%) Cloud Computing
4 9 (0.38%) Google Apps
5 6 (0.25%) Amazon AWS
6 3 (0.13%) PaaS
7 2 (0.085%) IaaS
Communications & Networking
1 140 (5.93%) Firewall
2 121 (5.12%) WAN
3 117 (4.96%) LAN
4 99 (4.19%) DNS
5 95 (4.02%) SAN
6 63 (2.67%) VPN
7 61 (2.58%) Internet
8 58 (2.46%) TCP/IP
9 55 (2.33%) DHCP
10 46 (1.95%) Cisco ASA
11 44 (1.86%) Network Security
12 36 (1.52%) MPLS
13 31 (1.31%) LDAP
14 28 (1.19%) DSL
14 28 (1.19%) VLAN
15 27 (1.14%) Broadband
16 26 (1.10%) Cisco IOS
16 26 (1.10%) Wireless
17 25 (1.06%) Ethernet
17 25 (1.06%) NetScaler
Database & Business Intelligence
1 115 (4.87%) SQL Server
2 52 (2.20%) Oracle Database
3 47 (1.99%) Data Warehouse
4 27 (1.14%) SQL Server Reporting Services
5 21 (0.89%) DB2
6 18 (0.76%) PostgreSQL
6 18 (0.76%) Relational Database
7 17 (0.72%) SQL Server 2008
7 17 (0.72%) Oracle Database 11g
8 16 (0.68%) SQL Server Integration Services
8 16 (0.68%) MySQL
9 13 (0.55%) Oracle Reports
10 12 (0.51%) Crystal Reports
10 12 (0.51%) Oracle Exadata
11 11 (0.47%) SQL Server 2012
11 11 (0.47%) SQL Server Analysis Services
12 10 (0.42%) Big Data
13 9 (0.38%) MS Access
13 9 (0.38%) SAP BW
13 9 (0.38%) Oracle Database 10g
Development Applications
1 11 (0.47%) Toad
2 10 (0.42%) Team Foundation Server
3 9 (0.38%) StarTeam
3 9 (0.38%) JIRA
4 7 (0.30%) PVCS
4 7 (0.30%) ClearQuest
5 6 (0.25%) Visual Studio
6 5 (0.21%) Ant
6 5 (0.21%) Oracle Forms
6 5 (0.21%) ClearCase
7 4 (0.17%) Oracle APEX
7 4 (0.17%) MSI
8 3 (0.13%) TestDirector
9 2 (0.085%) Selenium
9 2 (0.085%) Fiddler
9 2 (0.085%) SQL Server Management Studio (SSMS)
10 1 (0.042%) LabVIEW
10 1 (0.042%) Git (software)
10 1 (0.042%) DbUnit
10 1 (0.042%) PHPUnit
General
1 393 (16.65%) Finance
2 148 (6.27%) Telecoms
3 128 (5.42%) Banking
4 65 (2.75%) Retail
5 33 (1.40%) Manufacturing
6 31 (1.31%) Pharmaceutical
7 27 (1.14%) Marketing
8 26 (1.10%) Back Office
9 25 (1.06%) Law
10 24 (1.02%) Legal
11 23 (0.97%) Investment Banking
12 22 (0.93%) Publishing
13 19 (0.80%) Military
13 19 (0.80%) Billing
14 18 (0.76%) Games
15 15 (0.64%) Front Office
16 13 (0.55%) Financial Institution
17 9 (0.38%) Automotive
18 7 (0.30%) Advertising
18 7 (0.30%) Electronics
Job Titles
1 592 (25.07%) Analyst
2 306 (12.96%) Service Manager
3 244 (10.33%) Service Analyst
4 203 (8.60%) Project Manager
5 166 (7.03%) Architect
6 107 (4.53%) Consultant
7 100 (4.24%) Support Analyst
8 99 (4.19%) Service Desk Analyst
8 99 (4.19%) Delivery Manager
9 79 (3.35%) Business Analyst
10 78 (3.30%) Services Delivery Manager
11 63 (2.67%) Support Engineer
11 63 (2.67%) Transition Manager
12 52 (2.20%) Service Management Analyst
13 51 (2.16%) 2nd Line Support
14 47 (1.99%) Administrator
15 46 (1.95%) Senior Manager
15 46 (1.95%) Network Engineer
15 46 (1.95%) Service Transition Manager
16 42 (1.78%) 1st Line Support
Libraries, Frameworks & Software Standards
1 50 (2.12%) Web Services
2 34 (1.44%) Middleware
3 27 (1.14%) .NET
4 23 (0.97%) XML
5 22 (0.93%) HTML
6 15 (0.64%) CSS
7 10 (0.42%) .NET Framework
8 9 (0.38%) J2EE
8 9 (0.38%) Regular Expression
9 8 (0.34%) HTML5
9 8 (0.34%) ASP.NET
9 8 (0.34%) SOAP
10 7 (0.30%) JDBC
11 6 (0.25%) Ajax
11 6 (0.25%) MEAP
11 6 (0.25%) Oracle Fusion
12 5 (0.21%) JNDI
12 5 (0.21%) Java EE
12 5 (0.21%) SAP Basis
12 5 (0.21%) JMS
Miscellaneous
1 282 (11.94%) Analytical Skills
2 170 (7.20%) Management Information System
3 72 (3.05%) Blackberry
4 60 (2.54%) CMDB
5 52 (2.20%) Computer Science
6 45 (1.91%) Statistics
7 39 (1.65%) NHS
8 32 (1.36%) Clustering
8 32 (1.36%) Performance Metrics
9 29 (1.23%) Thin Client
9 29 (1.23%) Fat Client
10 28 (1.19%) Mathematics
11 26 (1.10%) Replication
12 23 (0.97%) PMI
13 20 (0.85%) Client/Server
13 20 (0.85%) Data Protection Act
13 20 (0.85%) iPad
14 19 (0.80%) DTV
14 19 (0.80%) Mainframe
15 18 (0.76%) Open Source
Operating Systems
1 461 (19.53%) Windows
2 151 (6.40%) Windows Server 2008
3 150 (6.35%) Linux
4 134 (5.68%) UNIX
5 130 (5.51%) Windows 7
6 116 (4.91%) Windows Server 2003
7 81 (3.43%) Windows XP
8 41 (1.74%) CentOS
9 34 (1.44%) Solaris
10 30 (1.27%) AIX
11 26 (1.10%) Ubuntu
12 25 (1.06%) Windows Server 2012
13 19 (0.80%) Windows 8
14 18 (0.76%) Apple iOS
15 17 (0.72%) Android
16 16 (0.68%) Red Hat Enterprise Linux
17 14 (0.59%) Windows NT
18 11 (0.47%) Windows Vista
18 11 (0.47%) Oracle Linux
19 9 (0.38%) SUSE
Processes & Methodologies
1 1518 (64.29%) ITIL
2 483 (20.46%) ITSM
3 465 (19.70%) Service Delivery
4 393 (16.65%) Project Management
5 279 (11.82%) Incident Management
6 267 (11.31%) Change Management
7 264 (11.18%) PRINCE2
8 218 (9.23%) Problem Management
9 188 (7.96%) Stakeholder Management
10 173 (7.33%) ITIL V3
11 119 (5.04%) Configuration Management
12 110 (4.66%) Supplier Management
13 106 (4.49%) Disaster Recovery
14 105 (4.45%) Agile Software Development
14 105 (4.45%) Continuous Improvement
15 103 (4.36%) Risk Management
16 90 (3.81%) Migration
17 83 (3.52%) Workflow
18 82 (3.47%) Performance Management
19 81 (3.43%) Release Management
Programming Languages
1 198 (8.39%) SQL
2 41 (1.74%) Java
3 39 (1.65%) C
4 32 (1.36%) PowerShell
5 31 (1.31%) JavaScript
5 31 (1.31%) Python
6 28 (1.19%) VBA
7 26 (1.10%) Shell Script
8 19 (0.80%) VB
8 19 (0.80%) PL/SQL
9 18 (0.76%) Perl
9 18 (0.76%) C#
10 15 (0.64%) T-SQL
11 11 (0.47%) PHP
12 6 (0.25%) C++
13 5 (0.21%) VBScript
13 5 (0.21%) WebLogic Scripting Tool
13 5 (0.21%) Ruby
13 5 (0.21%) Korn
14 4 (0.17%) VB.NET
Qualifications
1 460 (19.48%) Security Cleared
2 317 (13.43%) SC Cleared
3 185 (7.84%) Degree
4 170 (7.20%) ITIL Certification
5 96 (4.07%) DV Cleared
6 86 (3.64%) ITIL Foundation Certificate
7 85 (3.60%) Microsoft Certification
8 57 (2.41%) MCP
9 52 (2.20%) PMI Certification
10 49 (2.08%) ISEB
10 49 (2.08%) PRINCE2 Practitioner
11 44 (1.86%) CISSP
11 44 (1.86%) MCSE
12 43 (1.82%) PMP
13 41 (1.74%) PRINCE2 Certification
13 41 (1.74%) Cisco Certification
14 30 (1.27%) CCNA
14 30 (1.27%) MCITP
15 27 (1.14%) MCTS
16 21 (0.89%) CCNP
Quality Assurance & Compliance
1 276 (11.69%) SLA
2 68 (2.88%) QA
3 66 (2.80%) ISO/IEC 27001
4 39 (1.65%) COBIT
5 30 (1.27%) Sarbanes-Oxley
6 25 (1.06%) ISO 9001
7 14 (0.59%) BS15000
8 12 (0.51%) PCI DSS
9 11 (0.47%) JSP 440
10 6 (0.25%) GxP
10 6 (0.25%) P3O
11 5 (0.21%) BS25999
12 4 (0.17%) ISO 9000
13 3 (0.13%) ISO 14001
14 2 (0.085%) BS7799
14 2 (0.085%) 21 CFR Part 11
14 2 (0.085%) GCP
14 2 (0.085%) GMP
15 1 (0.042%) ISO/IEC 20000
15 1 (0.042%) Solvency II
System Software
1 241 (10.21%) Active Directory
2 95 (4.02%) VMware Infrastructure
3 61 (2.58%) Hyper-V
4 43 (1.82%) vSphere
5 39 (1.65%) XenApp
6 22 (0.93%) NLBS
7 21 (0.89%) VMware ESXi
8 18 (0.76%) Xen
9 16 (0.68%) VMware ESX
10 15 (0.64%) Oracle RAC
10 15 (0.64%) VMware Server
11 14 (0.59%) Citrix Presentation Server
11 14 (0.59%) Firmware
12 12 (0.51%) NFS
13 10 (0.42%) vCloud
14 9 (0.38%) FreeRADIUS
14 9 (0.38%) XenDesktop
15 8 (0.34%) Microsoft Virtual Server
16 6 (0.25%) Oracle RMAN
17 5 (0.21%) Microsoft App-V
Systems Management
1 30 (1.27%) WSUS
2 28 (1.19%) SCCM
2 28 (1.19%) Systems Management Server (SMS)
3 27 (1.14%) Backup Exec
4 26 (1.10%) OpenView
4 26 (1.10%) Tivoli
5 21 (0.89%) HP UCMDB
6 18 (0.76%) CA Spectrum
6 18 (0.76%) WhatsUp Gold
7 17 (0.72%) SCOM
8 16 (0.68%) Nagios
8 16 (0.68%) McAfee ePO
9 13 (0.55%) HP Quality Center
9 13 (0.55%) Puppet
10 12 (0.51%) EMC NetWorker
10 12 (0.51%) NetBackup
11 11 (0.47%) OVSD
11 11 (0.47%) Tivoli Monitoring
11 11 (0.47%) Oracle Enterprise Manager
11 11 (0.47%) Netcool
Vendors
1 435 (18.42%) Microsoft
2 203 (8.60%) HP
3 191 (8.09%) Cisco
3 191 (8.09%) Oracle
4 179 (7.58%) Remedy
5 144 (6.10%) Citrix
6 138 (5.84%) VMware
7 111 (4.70%) BMC
8 92 (3.90%) SAP
9 87 (3.68%) ServiceNow
10 73 (3.09%) CheckPoint
11 58 (2.46%) IBM
12 50 (2.12%) Juniper
13 48 (2.03%) Splunk
14 44 (1.86%) Lotus
15 43 (1.82%) Red Hat
16 40 (1.69%) EMC
17 39 (1.65%) McAfee
18 35 (1.48%) F5
19 30 (1.27%) CA
City, London
Harris Global
Posted: 9 hours ago
London
Advanced Resource Managers
Rate: Negotiable
Posted: 11 hours ago
East Midlands
Leading Resolutions
Rate: £negotiable
Posted: 13 hours ago
North Yorkshire
Spring Technology
Rate: £100.00 per day
Posted: 13 hours ago
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 21 hours ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 3 days ago
Aldershot, Hampshire
Experis Ltd
Rate: market rate value
Posted: 3 days ago
Manchester, Lancashire
Randstad Technologies
Rate: £450 - £500 per day
Posted: 3 days ago
City, London
People Source Consulting
Rate: £500 - £600 per day
Posted: 3 days ago
Farnborough, Hampshire
Experis Ltd
Posted: 3 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £27.83 per hour
Posted: 3 days ago
Hoddesdon, Hertfordshire
Canary Wharf and City
Rate: Up to £23.50 per hour
Posted: 4 days ago
Hoddesdon, Hertfordshire
Canary Wharf and City
Rate: Up to £13 per hour
Posted: 4 days ago
London
Hydrogen Group
Rate: £350.00 - £450.00 per annum
Posted: 4 days ago
London
Hydrogen Group
Rate: £300.00 - £400.00 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £120 - £140 per day
Posted: 4 days ago
West London
JM
Rate: £400 - £425 per day
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: Market Rate Value
Posted: 5 days ago
Leeds, West Yorkshire
Austin Fraser
Rate: £0.00 per day + Neg
Posted: 5 days ago
North East
Harvey Nash RPO
Rate: £400 to £450
Posted: 5 days ago