The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
Service Management
UK / England
Rank 78 80 79
Rank change year-on-year
+2 -1
Contract jobs citing Service Management 1172 1230 1155
As % of all contract IT jobs located in England 2.83% 2.64% 2.49%
As % of the Processes & Methodologies category 3.43% 3.22% 3.16%
Number of daily rates quoted 745 723 689
Median daily rate £440 £425 £413
Median daily rate % change year-on-year
+3.52% +3.03%
90% offered a daily rate of more than £225 £220 £200
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 34 52 64
Median hourly rate £14.05 £15.00 £15.00
Median hourly rate % change year-on-year
-6.33% -
90% offered a hourly rate of more than £10.42 £12.00 £11.50
10% offered a hourly rate of more than £37.50 £28.00 £25.00
UK excluding London median hourly rate £12.50 £15.00 £15.00
% change year-on-year
-16.66% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
34140 38185 36546
As % of all contract IT jobs located in England 82.42% 82.04% 78.72%
Number of daily rates quoted 22792 25048 24013
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £300 £285
10% offered a daily rate of more than £600 £600 £588
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 842 1104 987
Median hourly rate £33.00 £37.50 £25.00
Median hourly rate % change year-on-year
-12.00% +50.00%
90% offered a hourly rate of more than £13.00 £12.95 £12.00
10% offered a hourly rate of more than £50.00 £55.00 £47.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

Service Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 19 January 2017.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 19 January 2017.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London 0 440 £475 - 75
South East +6 303 £475 +13.09% 27
North West +32 94 £350 -6.66% 13
West Midlands 0 75 £413 -12.69% 28
North East +8 72 £335 +28.22% 7
East of England -1 54 £465 +17.72% 6
Yorkshire -7 52 £375 -4.76% 18
East Midlands +7 43 £475 +35.71% 5
South West -15 40 £373 +19.20% 12
Midlands 0 1 - -
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 19 January 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1452 (57.35%) ITIL
2 662 (26.15%) ITSM
3 578 (22.83%) Security Cleared
4 468 (18.48%) Agile Software Development
5 465 (18.36%) Windows
6 443 (17.50%) SC Cleared
7 420 (16.59%) Microsoft
8 413 (16.31%) Finance
9 381 (15.05%) Service Delivery
10 374 (14.77%) Linux
11 310 (12.24%) Project Management
12 307 (12.12%) Change Management
13 306 (12.09%) VMware
14 303 (11.97%) SLA
15 300 (11.85%) Configuration Management
16 281 (11.10%) ITIL V3
17 271 (10.70%) ServiceNow
18 245 (9.68%) Analytical Skills
19 243 (9.60%) Problem Management
20 239 (9.44%) Stakeholder Management
21 234 (9.24%) Active Directory
22 231 (9.12%) MS Excel
23 225 (8.89%) Oracle
24 222 (8.77%) Service Design
25 213 (8.41%) DevOps
26 212 (8.37%) Scrum
27 193 (7.62%) IaaS
28 191 (7.54%) PRINCE2
29 190 (7.50%) DNS
30 188 (7.42%) MS Office

Service Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 109 (4.30%) Apache
2 104 (4.11%) Confluence
3 91 (3.59%) Elasticsearch
4 79 (3.12%) CMS
5 78 (3.08%) SharePoint
6 76 (3.00%) WebSphere
7 58 (2.29%) MS Exchange
8 26 (1.03%) Skype for Business
9 20 (0.79%) WebLogic
10 19 (0.75%) Exchange Server 2007
11 18 (0.71%) IBM Notes
11 18 (0.71%) Tomcat
12 17 (0.67%) Blackberry Enterprise Server
12 17 (0.67%) Exchange Server 2010
12 17 (0.67%) IIS
13 16 (0.63%) nginx
13 16 (0.63%) WebSphere Application Server
14 15 (0.59%) SAS
15 14 (0.55%) Exchange Server 2013
16 12 (0.47%) Oracle Workflow
Applications
1 231 (9.12%) MS Excel
2 188 (7.42%) MS Office
3 107 (4.23%) MS PowerPoint
4 82 (3.24%) HipChat
5 44 (1.74%) MS Visio
6 30 (1.18%) MS Project
7 9 (0.36%) Spreadsheet
8 2 (0.079%) Maya
Business Applications
1 70 (2.76%) Remedy ITSM
2 16 (0.63%) Dynamics CRM
3 15 (0.59%) SAP ERP
4 13 (0.51%) SAP Oil and Gas
5 8 (0.32%) SAP CRM
6 7 (0.28%) Maximo
7 6 (0.24%) Oracle Applications
8 5 (0.20%) assyst
8 5 (0.20%) Infor M3
9 4 (0.16%) Oracle EBS
9 4 (0.16%) Unit4 Business World
10 3 (0.12%) Cognos TM1
10 3 (0.12%) Lorenzo
10 3 (0.12%) SAP GRC
10 3 (0.12%) SAP HR
11 2 (0.079%) Dynamics AX
11 2 (0.079%) Dynamics NAV
11 2 (0.079%) SAP CO
11 2 (0.079%) SAP FI
11 2 (0.079%) SAP FI/CO
Cloud Services
1 193 (7.62%) IaaS
2 171 (6.75%) PaaS
3 151 (5.96%) Amazon AWS
4 97 (3.83%) SaaS
5 59 (2.33%) Office 365
6 46 (1.82%) Microsoft Azure
7 28 (1.11%) Cloud Computing
8 10 (0.39%) Google Drive
9 6 (0.24%) Azure Active Directory
9 6 (0.24%) GitHub
10 5 (0.20%) G Suite
10 5 (0.20%) IBM Cloud
10 5 (0.20%) SoftLayer
11 4 (0.16%) Google Analytics
11 4 (0.16%) OneDrive
12 3 (0.12%) Mimecast
13 2 (0.079%) Amazon EC2
13 2 (0.079%) Google App Engine
13 2 (0.079%) Google Cloud Platform
14 1 (0.039%) AWS CloudFormation
Communications & Networking
1 190 (7.50%) DNS
2 147 (5.81%) WAN
3 136 (5.37%) LAN
4 134 (5.29%) Firewall
5 87 (3.44%) SSH
6 86 (3.40%) OpenLDAP
6 86 (3.40%) OpenVPN
7 69 (2.73%) Wireless
8 63 (2.49%) TCP/IP
9 57 (2.25%) VPN
10 52 (2.05%) Internet
11 50 (1.97%) LDAP
12 44 (1.74%) Wi-Fi
13 39 (1.54%) Network Security
14 36 (1.42%) SAN
15 34 (1.34%) Ethernet
15 34 (1.34%) IPsec
15 34 (1.34%) SSL
16 33 (1.30%) VoIP
17 31 (1.22%) DHCP
Database & Business Intelligence
1 100 (3.95%) PostgreSQL
2 96 (3.79%) Hadoop
3 75 (2.96%) Oracle Database
4 69 (2.73%) SQL Server
5 36 (1.42%) Oracle Database 11g
5 36 (1.42%) Relational Database
6 33 (1.30%) Data Warehouse
7 21 (0.83%) MySQL
8 16 (0.63%) SQL Server Reporting Services
9 15 (0.59%) Big Data
9 15 (0.59%) Oracle Reports
10 12 (0.47%) DB2
11 9 (0.36%) BusinessObjects
12 8 (0.32%) SQL Server Integration Services
13 7 (0.28%) Oracle Database 12c
13 7 (0.28%) QlikView
13 7 (0.28%) RDBMS
14 6 (0.24%) Electronic Patient Records
14 6 (0.24%) SQL Server 2008
14 6 (0.24%) SQLPlus
Development Applications
1 135 (5.33%) JIRA
2 128 (5.06%) Jenkins
3 113 (4.46%) Git (software)
4 94 (3.71%) JUnit
4 94 (3.71%) Maven
4 94 (3.71%) Sonatype Nexus
5 93 (3.67%) Ant
6 86 (3.40%) SonarQube
7 85 (3.36%) Liquibase
8 82 (3.24%) JIRA Agile
9 66 (2.61%) Bitbucket
10 24 (0.95%) Team Foundation Server
11 22 (0.87%) Subversion
12 16 (0.63%) Visual Studio
13 14 (0.55%) Rational DOORS
14 11 (0.43%) NUnit
15 10 (0.39%) Atlassian Bamboo
16 8 (0.32%) CruiseControl
17 7 (0.28%) Moq
17 7 (0.28%) Selenium
General
1 413 (16.31%) Finance
2 116 (4.58%) Telecoms
3 102 (4.03%) Retail
4 84 (3.32%) Banking
5 49 (1.94%) Legal
6 43 (1.70%) Manufacturing
7 39 (1.54%) Marketing
8 36 (1.42%) Pharmaceutical
9 27 (1.07%) Law
10 24 (0.95%) Back Office
11 21 (0.83%) Financial Institution
12 16 (0.63%) Billing
12 16 (0.63%) Military
13 15 (0.59%) German Language
14 13 (0.51%) Electronics
14 13 (0.51%) French Language
15 12 (0.47%) Games
16 10 (0.39%) Publishing
17 8 (0.32%) Aerospace
17 8 (0.32%) Investment Banking
Job Titles
1 472 (18.64%) Analyst
2 260 (10.27%) Service Manager
3 238 (9.40%) Architect
4 178 (7.03%) Developer
4 178 (7.03%) Service Analyst
5 132 (5.21%) Consultant
6 126 (4.98%) Service Desk Analyst
7 117 (4.62%) Project Manager
8 101 (3.99%) Business Analyst
9 92 (3.63%) Support Analyst
10 90 (3.55%) ServiceNow Developer
11 84 (3.32%) IT Manager
12 77 (3.04%) DevOps Engineer
13 74 (2.92%) Delivery Manager
13 74 (2.92%) Service Architect
13 74 (2.92%) Services Delivery Manager
14 64 (2.53%) Transition Manager
15 60 (2.37%) ITIL Manager
16 58 (2.29%) Network Engineer
17 56 (2.21%) Support Engineer
Libraries, Frameworks & Software Standards
1 122 (4.82%) HTML
2 102 (4.03%) Software Packaging
2 102 (4.03%) XML
3 97 (3.83%) CSS
4 92 (3.63%) ELK Stack
5 90 (3.55%) Web Services
6 86 (3.40%) MCollective
7 59 (2.33%) Middleware
8 48 (1.90%) .NET
9 38 (1.50%) Ajax
10 37 (1.46%) SOAP
11 29 (1.15%) REST
12 26 (1.03%) XHTML
13 24 (0.95%) HTML5
13 24 (0.95%) JSON
14 18 (0.71%) .NET Framework
15 17 (0.67%) Twitter Bootstrap
15 17 (0.67%) XSLT
16 15 (0.59%) AngularJS
17 14 (0.55%) RSS
Miscellaneous
1 245 (9.68%) Analytical Skills
2 169 (6.67%) Management Information System
3 141 (5.57%) CMDB
4 121 (4.78%) Data Centre
5 50 (1.97%) Computer Science
6 41 (1.62%) User Experience
7 38 (1.50%) Virtual Team
8 33 (1.30%) Blackberry
9 28 (1.11%) Tandem
10 20 (0.79%) Driving Licence
10 20 (0.79%) Smartphone
11 18 (0.71%) NHS
11 18 (0.71%) Public Cloud
12 16 (0.63%) Client/Server
12 16 (0.63%) Mainframe
13 15 (0.59%) Data Integration
13 15 (0.59%) Fat Client
13 15 (0.59%) Thin Client
14 14 (0.55%) Data Protection Act
14 14 (0.55%) Hybrid Cloud
Operating Systems
1 465 (18.36%) Windows
2 374 (14.77%) Linux
3 159 (6.28%) Unix
4 112 (4.42%) Windows Server
5 99 (3.91%) Windows 7
6 95 (3.75%) CentOS
7 87 (3.44%) AIX
8 76 (3.00%) Windows XP
9 69 (2.73%) Red Hat Enterprise Linux
10 54 (2.13%) Windows Server 2008
11 51 (2.01%) Windows 2000
12 38 (1.50%) Windows Server 2012
13 35 (1.38%) Windows 10
13 35 (1.38%) Windows Server 2003
14 33 (1.30%) Solaris
15 28 (1.11%) Android
16 19 (0.75%) Ubuntu
17 16 (0.63%) Apple iOS
17 16 (0.63%) Mac OS X
17 16 (0.63%) SUSE
Processes & Methodologies
1 1452 (57.35%) ITIL
2 662 (26.15%) ITSM
3 468 (18.48%) Agile Software Development
4 381 (15.05%) Service Delivery
5 310 (12.24%) Project Management
6 307 (12.12%) Change Management
7 300 (11.85%) Configuration Management
8 281 (11.10%) ITIL V3
9 243 (9.60%) Problem Management
10 239 (9.44%) Stakeholder Management
11 222 (8.77%) Service Design
12 213 (8.41%) DevOps
13 212 (8.37%) Scrum
14 191 (7.54%) PRINCE2
15 187 (7.39%) Incident Management
16 164 (6.48%) Workflow
17 144 (5.69%) Continuous Improvement
17 144 (5.69%) Release Management
18 125 (4.94%) Continuous Integration
19 118 (4.66%) Migration
Programming Languages
1 151 (5.96%) JavaScript
2 148 (5.85%) SQL
3 116 (4.58%) Shell Script
4 104 (4.11%) Java
5 76 (3.00%) Ruby
6 64 (2.53%) Perl
7 63 (2.49%) PowerShell
8 46 (1.82%) PHP
9 41 (1.62%) Python
10 35 (1.38%) C
11 31 (1.22%) Bash Shell
12 28 (1.11%) C#
13 18 (0.71%) Korn
14 16 (0.63%) PL/SQL
15 14 (0.55%) VB
15 14 (0.55%) VBScript
16 11 (0.43%) C++
17 8 (0.32%) T-SQL
18 7 (0.28%) VB.NET
18 7 (0.28%) VBA
Qualifications
1 578 (22.83%) Security Cleared
2 443 (17.50%) SC Cleared
3 176 (6.95%) ITIL Certification
4 173 (6.83%) Degree
5 89 (3.52%) DV Cleared
6 76 (3.00%) Cisco Certification
7 47 (1.86%) BPSS Clearance
8 42 (1.66%) CISSP
8 42 (1.66%) CTC Cleared
9 38 (1.50%) CCNP
10 37 (1.46%) CCNA
11 36 (1.42%) Microsoft Certification
12 34 (1.34%) ITIL Foundation Certificate
13 31 (1.22%) CCIE
14 26 (1.03%) ISEB
14 26 (1.03%) PMI Certification
15 24 (0.95%) PMP
16 23 (0.91%) MCSE
17 21 (0.83%) CISM
17 21 (0.83%) PRINCE2 Certification
Quality Assurance & Compliance
1 303 (11.97%) SLA
2 44 (1.74%) QA
3 33 (1.30%) Disclosure Scotland
4 31 (1.22%) ISO/IEC 27001
5 30 (1.18%) PCI DSS
6 23 (0.91%) COBIT
7 21 (0.83%) Sarbanes-Oxley
8 8 (0.32%) ISO 9001
9 7 (0.28%) Data Quality
9 7 (0.28%) RMADS
10 6 (0.24%) PMBOK
11 5 (0.20%) ISO/IEC 20000
11 5 (0.20%) ISO22301
12 2 (0.079%) GxP
12 2 (0.079%) HL7
12 2 (0.079%) ISO/IEC 17799
12 2 (0.079%) JSP 440
12 2 (0.079%) MiFID
13 1 (0.039%) BS25999
13 1 (0.039%) COSO
System Software
1 234 (9.24%) Active Directory
2 130 (5.13%) VMware Infrastructure
3 104 (4.11%) Docker
4 96 (3.79%) vCloud
5 90 (3.55%) Postfix
5 90 (3.55%) Squid
6 43 (1.70%) vSphere
7 27 (1.07%) VMware ESXi
8 26 (1.03%) Virtual Desktop
9 25 (0.99%) Virtual Machines
10 19 (0.75%) Microsoft App-V
11 16 (0.63%) Hyper-V
12 14 (0.55%) VMware ESX
12 14 (0.55%) XenDesktop
13 11 (0.43%) XenApp
14 10 (0.39%) RACF
15 8 (0.32%) NFS
16 7 (0.28%) Tivoli Workload Scheduler
17 6 (0.24%) Samba
18 5 (0.20%) Firmware
Systems Management
1 155 (6.12%) Puppet
2 109 (4.30%) Ansible
3 99 (3.91%) Terraform
4 92 (3.63%) logstash
5 91 (3.59%) Kibana
6 90 (3.55%) ZABBIX
7 86 (3.40%) Kubernetes
7 86 (3.40%) Rancher
8 49 (1.94%) SCCM
9 48 (1.90%) Tivoli
10 31 (1.22%) Opscode Chef
11 25 (0.99%) Consul
11 25 (0.99%) Packer
12 23 (0.91%) FortiGate
13 18 (0.71%) NetBackup
14 14 (0.55%) Nagios
14 14 (0.55%) Netcool
15 13 (0.51%) HAProxy
15 13 (0.51%) SCOM
16 10 (0.39%) WSUS
Vendors
1 420 (16.59%) Microsoft
2 306 (12.09%) VMware
3 271 (10.70%) ServiceNow
4 225 (8.89%) Oracle
5 175 (6.91%) Cisco
6 123 (4.86%) HP
7 110 (4.34%) Remedy
8 86 (3.40%) Sonatype
9 77 (3.04%) IBM
10 74 (2.92%) SAP
11 71 (2.80%) Atlassian
12 69 (2.73%) BMC
13 68 (2.69%) Citrix
14 64 (2.53%) CA
15 62 (2.45%) Red Hat
16 58 (2.29%) CheckPoint
17 48 (1.90%) F5
18 47 (1.86%) Juniper
19 31 (1.22%) AppDynamics
19 31 (1.22%) LANDesk
Solihull, West Midlands (County)
Lorien Resourcing
Posted: 12 hours ago
Sunderland, Tyne and Wear
Lorien Resourcing
Rate: £350 - £400 per day
Posted: 2 days ago
Nottingham, Nottinghamshire
Experis Ltd
Posted: 2 days ago
Milton Keynes, Buckinghamshire
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Rate: £380 - £411 per day
Posted: 2 days ago
West London
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Posted: 2 days ago
Croydon, Surrey
Synergize Consulting
Posted: 3 days ago
York, North Yorkshire
4it Recruitment Ltd
Rate: From £400 to £450 per day Market Rate
Posted: 3 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Rate: From £400 to £450 per day Market Rate
Posted: 3 days ago
Basingstoke, Hampshire
LA International
Rate: Negotiable
Posted: 11 hours ago
London
onezeero.
Rate: £160 - £165 per day
Posted: 3 days ago
Plymouth, Devon
Experis Ltd
Rate: £20.00 per hour
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Rate: £26700 - £29300 per annum
Posted: 2 days ago
Farnborough, Hampshire
Opus Recruitment Solutions Ltd
Rate: Market Rates
Posted: 19 hours ago
London
Hydrogen Group
Posted: 3 days ago
London
Square One Resources
Rate: Negotiable
Posted: 3 days ago
London
Elevate Direct
Rate: From £400 to £480 per day
Posted: Yesterday
City, London
Sanderson
Rate: £250 - £350 per day
Posted: 7 days ago
London
onezeero.
Rate: £400 - £450 per day +
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Synergize Consulting
Posted: 3 days ago
Dartford, Kent
Ashdown IT
Rate: £60000 - £85000 per annum + benefits
Posted: 2 days ago
Bracknell, Berkshire
Global Technology Solutions Ltd
Rate: £14.25 per hour
Posted: 6 days ago
City, London
Thebes IT
Posted: 3 days ago
Hook, Hampshire
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Rate: £350 - £370 per day
Posted: 6 days ago
Guildford, Surrey
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Rate: £350 - £500 per day
Posted: 4 days ago
London
People Source Consulting
Rate: £550 per annum
Posted: 2 days ago
Birmingham
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Rate: £400 - £460 per day
Posted: 13 days ago
Manchester
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Rate: £600 - £650 per day
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