The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 83 80 86
Rank change year-on-year
-3 +6
Contract jobs citing Service Management 1359 1332 1116
As % of all contract IT jobs located in England 2.72% 2.58% 2.26%
As % of the Processes & Methodologies category 3.28% 3.22% 2.86%
Number of daily rates quoted 894 824 692
Median daily rate £425 £400 £375
Median daily rate % change year-on-year
+6.25% +6.66%
90% offered a daily rate of more than £225 £240 £210
10% offered a daily rate of more than £575 £538 £525
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 49 44 26
Median hourly rate £14.00 £16.00 £15.25
Median hourly rate % change year-on-year
-12.50% +4.91%
90% offered a hourly rate of more than £11.50 £10.70 £11.13
10% offered a hourly rate of more than £49.86 £49.00 £18.85
UK excluding London median hourly rate £14.50 £15.63 £14.69
% change year-on-year
-7.20% +6.38%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41454 41365 38999
As % of all contract IT jobs located in England 83.05% 80.00% 78.90%
Number of daily rates quoted 27626 27425 24650
Median daily rate £448 £420 £405
Median daily rate % change year-on-year
+6.54% +3.70%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 961 1085 1124
Median hourly rate £28.50 £27.50 £25.00
Median hourly rate % change year-on-year
+3.63% +10.00%
90% offered a hourly rate of more than £12.79 £12.50 £13.00
10% offered a hourly rate of more than £51.50 £52.19 £45.00
UK excluding London median hourly rate £30.00 £30.00 £26.98
% change year-on-year
- +11.21%

Service Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 28 July 2016.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 28 July 2016.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 28 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -5 549 £475 +11.76% 72
South East +6 299 £409 +9.06% 37
North West +15 114 £450 +12.50% 18
West Midlands -11 99 £400 +3.22% 23
Yorkshire -14 96 £413 +28.90% 15
South West +26 63 £325 -27.77% 22
North East -24 55 £310 -13.88% 2
East of England -8 45 £425 +6.25% 16
East Midlands -2 35 £453 +13.12% 7
Midlands -5 1 £550 +22.22%
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 28 July 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1649 (59.85%) ITIL
2 639 (23.19%) ITSM
3 607 (22.03%) Finance
4 528 (19.17%) Security Cleared
5 502 (18.22%) Microsoft
6 493 (17.89%) Windows
7 453 (16.44%) Service Delivery
8 444 (16.12%) Project Management
9 379 (13.76%) Agile Software Development
10 375 (13.61%) SC Cleared
11 320 (11.62%) Change Management
12 315 (11.43%) ITIL V3
13 312 (11.32%) Configuration Management
14 311 (11.29%) Stakeholder Management
15 295 (10.71%) ServiceNow
16 267 (9.69%) Active Directory
17 266 (9.66%) Linux
18 265 (9.62%) SLA
19 261 (9.47%) MS Excel
20 258 (9.36%) MS Office
20 258 (9.36%) Problem Management
21 243 (8.82%) Management Information System
22 237 (8.60%) PRINCE2
22 237 (8.60%) Incident Management
23 235 (8.53%) Analytical Skills
24 232 (8.42%) ITIL Certification
25 226 (8.20%) VMware
26 216 (7.84%) SQL
27 205 (7.44%) Oracle
28 196 (7.11%) Unix

Service Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 116 (4.21%) SharePoint
2 68 (2.47%) CMS
3 66 (2.40%) MS Exchange
4 61 (2.21%) Apache
5 55 (2.00%) Confluence
6 54 (1.96%) OpenStack
7 51 (1.85%) Elasticsearch
8 36 (1.31%) WebSphere
9 35 (1.27%) Skype for Business
9 35 (1.27%) WebLogic
10 30 (1.09%) IIS
11 24 (0.87%) Blackberry Enterprise Server
12 22 (0.80%) Exchange Server 2010
13 17 (0.62%) Exchange Server 2003
14 15 (0.54%) BizTalk Server
15 12 (0.44%) IBM Notes
16 11 (0.40%) Exchange Server 2013
16 11 (0.40%) JBoss
17 10 (0.36%) Exchange Server 2007
18 9 (0.33%) CICS
Applications
1 261 (9.47%) MS Excel
2 258 (9.36%) MS Office
3 80 (2.90%) MS PowerPoint
4 46 (1.67%) MS Visio
5 45 (1.63%) HipChat
6 39 (1.42%) MS Project
7 10 (0.36%) Spreadsheet
8 7 (0.25%) Adobe Creative Suite
9 5 (0.18%) SPSS
10 4 (0.15%) AutoCAD
11 3 (0.11%) CATIA
12 2 (0.073%) Open Workbench
12 2 (0.073%) S-PLUS
Business Applications
1 77 (2.79%) Remedy ITSM
2 22 (0.80%) Dynamics CRM
2 22 (0.80%) SAP ERP
3 16 (0.58%) SAP CRM
4 9 (0.33%) Unit4 Business World
5 7 (0.25%) Dynamics AX
6 6 (0.22%) Faxination
6 6 (0.22%) Oracle Applications
6 6 (0.22%) Oracle EBS
7 5 (0.18%) SAP SM
8 4 (0.15%) SAP Oil and Gas
9 3 (0.11%) BASE24
9 3 (0.11%) Infor M3
9 3 (0.11%) Oracle Payables
9 3 (0.11%) Oracle Receivables
10 2 (0.073%) Maximo
10 2 (0.073%) Oracle EBS R12
10 2 (0.073%) SAP HCM
10 2 (0.073%) SAP HR
10 2 (0.073%) SAP SD
Cloud Services
1 117 (4.25%) Microsoft Azure
2 107 (3.88%) Amazon AWS
3 55 (2.00%) Cloud Computing
4 53 (1.92%) Office 365
5 45 (1.63%) IaaS
5 45 (1.63%) PaaS
6 36 (1.31%) SaaS
7 14 (0.51%) Azure Active Directory
8 9 (0.33%) AWS CloudFormation
9 8 (0.29%) Mimecast
10 6 (0.22%) AWS Lambda
10 6 (0.22%) Google Apps
11 4 (0.15%) Boomi
12 3 (0.11%) AWS Elastic Beanstalk
12 3 (0.11%) AWS OpsWorks
12 3 (0.11%) Google Cloud Platform
13 2 (0.073%) Rackspace Cloud
13 2 (0.073%) SuccessFactors
14 1 (0.036%) SoftLayer
14 1 (0.036%) Yammer
Communications & Networking
1 125 (4.54%) DNS
2 124 (4.50%) Firewall
3 118 (4.28%) LAN
4 107 (3.88%) WAN
5 84 (3.05%) VPN
6 78 (2.83%) SAN
7 73 (2.65%) Internet
8 71 (2.58%) TCP/IP
9 55 (2.00%) Network Security
10 47 (1.71%) SSH
11 45 (1.63%) OpenLDAP
11 45 (1.63%) OpenVPN
12 44 (1.60%) Wireless
13 41 (1.49%) SSL
14 33 (1.20%) Cisco ASA
15 32 (1.16%) DHCP
16 29 (1.05%) Cisco Nexus
17 27 (0.98%) LDAP
18 25 (0.91%) Wi-Fi
19 22 (0.80%) VoIP
Database & Business Intelligence
1 102 (3.70%) SQL Server
2 45 (1.63%) Hadoop
3 39 (1.42%) PostgreSQL
4 37 (1.34%) BusinessObjects
4 37 (1.34%) Oracle Database
5 32 (1.16%) Data Warehouse
6 27 (0.98%) Relational Database
7 23 (0.83%) DB2
8 21 (0.76%) Oracle OWB
9 16 (0.58%) Azure SQL Database
9 16 (0.58%) Oracle Reports
9 16 (0.58%) RDBMS
9 16 (0.58%) SQL Server Reporting Services
10 15 (0.54%) SQL Server 2008
11 14 (0.51%) QlikView
12 13 (0.47%) MongoDB
12 13 (0.47%) SQL Server 2012
12 13 (0.47%) SQL Server Integration Services
13 12 (0.44%) SAP Data Services
14 9 (0.33%) Big Data
Development Applications
1 121 (4.39%) JIRA
2 100 (3.63%) Jenkins
3 96 (3.48%) Git (software)
4 72 (2.61%) Maven
5 70 (2.54%) Ant
6 62 (2.25%) JUnit
7 52 (1.89%) Sonatype Nexus
8 45 (1.63%) JIRA Agile
9 44 (1.60%) SonarQube
10 42 (1.52%) Liquibase
11 37 (1.34%) Bitbucket
12 29 (1.05%) Subversion
13 28 (1.02%) Vagrant
14 23 (0.83%) Team Foundation Server
15 22 (0.80%) Visual Studio
16 20 (0.73%) Hudson
17 16 (0.58%) Oracle Forms
18 15 (0.54%) ClearQuest
19 14 (0.51%) ClearCase
20 12 (0.44%) Eclipse
General
1 607 (22.03%) Finance
2 167 (6.06%) Telecoms
3 136 (4.94%) Banking
4 82 (2.98%) Legal
5 75 (2.72%) Retail
6 52 (1.89%) Marketing
7 41 (1.49%) Law
8 34 (1.23%) Financial Institution
9 30 (1.09%) Front Office
10 29 (1.05%) Manufacturing
11 28 (1.02%) Back Office
11 28 (1.02%) Billing
12 26 (0.94%) Pharmaceutical
13 25 (0.91%) Publishing
14 23 (0.83%) Military
15 19 (0.69%) Advertising
16 16 (0.58%) German Language
16 16 (0.58%) Investment Banking
16 16 (0.58%) Local Government
17 10 (0.36%) Italian Language
Job Titles
1 531 (19.27%) Analyst
2 341 (12.38%) Service Manager
3 212 (7.70%) Architect
4 196 (7.11%) Service Analyst
5 176 (6.39%) Project Manager
6 175 (6.35%) Consultant
7 174 (6.32%) Developer
8 148 (5.37%) Delivery Manager
9 119 (4.32%) Business Analyst
10 110 (3.99%) ITIL Manager
11 109 (3.96%) Services Delivery Manager
12 105 (3.81%) Service Desk Analyst
13 92 (3.34%) IT Manager
13 92 (3.34%) Support Analyst
14 71 (2.58%) Administrator
15 68 (2.47%) Service Architect
16 66 (2.40%) Transition Manager
17 64 (2.32%) IT Analyst
18 63 (2.29%) ServiceNow Developer
19 59 (2.14%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 112 (4.07%) Web Services
2 108 (3.92%) XML
3 103 (3.74%) HTML
4 79 (2.87%) ELK Stack
5 73 (2.65%) CSS
6 64 (2.32%) Middleware
7 59 (2.14%) .NET
8 45 (1.63%) MCollective
9 40 (1.45%) Software Packaging
10 38 (1.38%) J2EE
11 28 (1.02%) Sensu
12 23 (0.83%) Servlets
13 22 (0.80%) Ajax
14 21 (0.76%) Hibernate
15 20 (0.73%) JSP
16 18 (0.65%) Spring
17 17 (0.62%) RabbitMQ
17 17 (0.62%) Struts
18 16 (0.58%) REST
19 14 (0.51%) ASP.NET
Miscellaneous
1 243 (8.82%) Management Information System
2 235 (8.53%) Analytical Skills
3 166 (6.03%) Data Centre
4 87 (3.16%) CMDB
5 81 (2.94%) Mainframe
6 48 (1.74%) Computer Science
7 47 (1.71%) Virtual Team
8 44 (1.60%) Blackberry
9 35 (1.27%) Clustering
10 28 (1.02%) PMI
11 23 (0.83%) Replication
12 21 (0.76%) Economics
12 21 (0.76%) Mobile App
12 21 (0.76%) Smart Meter
13 19 (0.69%) Driving Licence
13 19 (0.69%) Fat Client
13 19 (0.69%) Hedge funds
13 19 (0.69%) NHS
13 19 (0.69%) Thin Client
13 19 (0.69%) User Experience
Operating Systems
1 493 (17.89%) Windows
2 266 (9.66%) Linux
3 196 (7.11%) Unix
4 140 (5.08%) Windows Server
5 118 (4.28%) Windows 7
6 88 (3.19%) AIX
7 85 (3.09%) Windows Server 2008
8 71 (2.58%) CentOS
9 70 (2.54%) Solaris
10 68 (2.47%) Windows Server 2012
11 56 (2.03%) Red Hat Enterprise Linux
12 54 (1.96%) Windows Server 2003
13 51 (1.85%) Windows XP
14 31 (1.13%) Apple iOS
15 29 (1.05%) Windows 10
16 23 (0.83%) Windows 8
17 20 (0.73%) zOS
18 19 (0.69%) Android
18 19 (0.69%) Ubuntu
19 16 (0.58%) Mac OS X
Processes & Methodologies
1 1649 (59.85%) ITIL
2 639 (23.19%) ITSM
3 453 (16.44%) Service Delivery
4 444 (16.12%) Project Management
5 379 (13.76%) Agile Software Development
6 320 (11.62%) Change Management
7 315 (11.43%) ITIL V3
8 312 (11.32%) Configuration Management
9 311 (11.29%) Stakeholder Management
10 258 (9.36%) Problem Management
11 237 (8.60%) Incident Management
11 237 (8.60%) PRINCE2
12 161 (5.84%) DevOps
13 146 (5.30%) Service Design
14 131 (4.75%) Continuous Improvement
15 108 (3.92%) Workflow
16 106 (3.85%) Migration
16 106 (3.85%) Release Management
17 105 (3.81%) Scrum
18 98 (3.56%) Continuous Integration
Programming Languages
1 216 (7.84%) SQL
2 115 (4.17%) Shell Script
3 112 (4.07%) JavaScript
4 99 (3.59%) PowerShell
5 92 (3.34%) Ruby
6 87 (3.16%) Java
7 75 (2.72%) Perl
8 39 (1.42%) C
9 34 (1.23%) Python
10 28 (1.02%) C#
11 26 (0.94%) C++
12 25 (0.91%) PL/SQL
13 21 (0.76%) VBScript
14 20 (0.73%) T-SQL
15 15 (0.54%) Bash Shell
15 15 (0.54%) PHP
15 15 (0.54%) VB
16 12 (0.44%) Korn
17 9 (0.33%) COBOL
18 8 (0.29%) Assembly Language
Qualifications
1 528 (19.17%) Security Cleared
2 375 (13.61%) SC Cleared
3 232 (8.42%) ITIL Certification
4 176 (6.39%) Degree
5 87 (3.16%) DV Cleared
6 75 (2.72%) Microsoft Certification
7 58 (2.11%) ITIL Foundation Certificate
8 52 (1.89%) PMI Certification
9 44 (1.60%) Cisco Certification
10 41 (1.49%) BPSS Clearance
11 40 (1.45%) MCP
12 37 (1.34%) PMP
13 34 (1.23%) PRINCE2 Certification
14 29 (1.05%) MCITP
15 28 (1.02%) CTC Cleared
16 27 (0.98%) MCTS
17 26 (0.94%) MCSE
18 24 (0.87%) CISSP
19 22 (0.80%) ISEB
20 21 (0.76%) CCNA
Quality Assurance & Compliance
1 265 (9.62%) SLA
2 48 (1.74%) Sarbanes-Oxley
3 47 (1.71%) QA
4 33 (1.20%) ISO 9001
4 33 (1.20%) ISO/IEC 27001
5 30 (1.09%) Disclosure Scotland
6 26 (0.94%) COBIT
7 10 (0.36%) PCI DSS
8 8 (0.29%) Data Quality
8 8 (0.29%) ISO/IEC 20000
9 6 (0.22%) JSP 440
9 6 (0.22%) PMBOK
10 3 (0.11%) HMG Security Policy Framework
10 3 (0.11%) ISO 14001
10 3 (0.11%) RMADS
11 2 (0.073%) COSO
11 2 (0.073%) GxP
12 1 (0.036%) HMG Infosec
12 1 (0.036%) ISO22301
12 1 (0.036%) NEBOSH
System Software
1 267 (9.69%) Active Directory
2 135 (4.90%) VMware Infrastructure
3 65 (2.36%) Docker
4 46 (1.67%) vCloud
5 45 (1.63%) Postfix
5 45 (1.63%) Squid
6 44 (1.60%) RACF
7 39 (1.42%) Virtual Machines
7 39 (1.42%) vSphere
8 37 (1.34%) Hyper-V
9 32 (1.16%) ACF2
10 20 (0.73%) VMware ESXi
11 19 (0.69%) NFS
11 19 (0.69%) XenDesktop
12 18 (0.65%) XenApp
13 14 (0.51%) GPFS
14 12 (0.44%) Terminal Services
15 11 (0.40%) BitLocker
15 11 (0.40%) Microsoft App-V
15 11 (0.40%) Veritas Volume Manager
Systems Management
1 154 (5.59%) Puppet
2 105 (3.81%) Ansible
3 88 (3.19%) SCCM
4 68 (2.47%) Terraform
5 66 (2.40%) zSecure
6 60 (2.18%) SCOM
7 55 (2.00%) logstash
8 54 (1.96%) ZABBIX
9 51 (1.85%) Kibana
10 50 (1.81%) Opscode Chef
11 48 (1.74%) Kubernetes
12 45 (1.63%) Rancher
13 28 (1.02%) Graphite
13 28 (1.02%) Uchiwa
14 26 (0.94%) Packer
15 23 (0.83%) Tivoli Storage Manager
16 19 (0.69%) OVSD
17 17 (0.62%) Nagios
17 17 (0.62%) Tivoli
18 15 (0.54%) NetBackup
Vendors
1 502 (18.22%) Microsoft
2 295 (10.71%) ServiceNow
3 226 (8.20%) VMware
4 205 (7.44%) Oracle
5 168 (6.10%) Cisco
6 162 (5.88%) HP
7 133 (4.83%) Remedy
8 94 (3.41%) SAP
9 93 (3.38%) IBM
10 92 (3.34%) Citrix
11 79 (2.87%) Red Hat
12 77 (2.79%) BMC
13 67 (2.43%) Atlassian
14 53 (1.92%) CheckPoint
15 47 (1.71%) CA
16 45 (1.63%) Sonatype
17 42 (1.52%) Google
18 41 (1.49%) LANDesk
19 34 (1.23%) Apple
19 34 (1.23%) EMC
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Rate: £350.00 - £390.00 per day
Posted: 12 hours ago
Warwickshire
Hays Specialist Recruitment Ltd
Rate: £350.00 - £390.00 per day
Posted: 13 hours ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 16 hours ago
London
Careerwise UK Limited
Rate: £400 - £450 per day
Posted: 14 hours ago
Newbury, Berkshire
Avance Consulting
Posted: Yesterday
Swindon, Wiltshire
Experis Ltd
Rate: £150 per day
Posted: Yesterday
Telford, Shropshire
Experis Ltd
Posted: 8 hours ago
West Sussex
Lorien Resourcing
Posted: 9 hours ago
London
Cranford Solutions (UK) Ltd
Posted: Yesterday
Newbury, Berkshire
Lorien Resourcing
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Rate: £300 - £355 per day
Posted: 3 days ago
London
LA International
Rate: £400 - £500 per day
Posted: Yesterday
Manchester, Lancashire
LA International
Rate: £100 - £115 per annum
Posted: Yesterday
London
LA International
Rate: £400 - £550 per day
Posted: 3 days ago
Farnborough, Hampshire
Networkers
Rate: £50 - £60 per hour
Posted: Yesterday
Chelmsford, Essex
Red10
Rate: £400 - £450 per day
Posted: 3 days ago
Maidenhead, Berkshire
The Rank Group plc
Rate: Competitive salary
Posted: 9 days ago
South West London
Complete Tech Limited
Rate: Up to £38,000 per annum
Posted: 3 days ago
South West London
Interaction Recruitment PLC
Rate: £300 per year
Posted: 3 days ago
West Sussex
Lorien Resourcing
Posted: Yesterday
Crawley, Sussex
Damco Solutions
Posted: 6 days ago
Hampshire
TDA Group
Rate: £250 - £300 per day
Posted: 7 days ago
West Yorkshire
LA International
Rate: £14 - £15 per hour
Posted: 3 days ago
London
McGregor Boyall
Rate: £475 - £550 per day
Posted: 6 days ago
London
Experis Ltd
Rate: £340.00 - £360.00 per day
Posted: 3 days ago
Reading, Berkshire
Synergize Consulting
Rate: £350 per day
Posted: Yesterday
London
Reed Technology
Rate: £400 - £550 per day
Posted: 6 days ago
Hampshire
Rullion IT Plus
Rate: £440 per day
Posted: 6 days ago
Swindon, Wiltshire
Careerwise UK Limited
Rate: £400 - £500 per day
Posted: 3 days ago