The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 71 75 104
Rank change year-on-year
+4 +29
Contract jobs citing Service Management 1295 1257 841
As % of all contract IT jobs located in England 2.56% 2.50% 1.92%
As % of the Processes & Methodologies category 3.34% 3.32% 2.60%
Number of daily rates quoted 743 754 424
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £390 £380
Average daily rate % change year-on-year
+2.56% +2.63%
90% offered a daily rate of more than £225 £200 £225
10% offered a daily rate of more than £533 £533 £541
UK excluding London average daily rate £375 £350 £360
% change year-on-year
+7.14% -2.77%
Number of hourly rates quoted 50 49 48
Average hourly rate £16.00 £16.98 £21.42
Average hourly rate % change year-on-year
-5.74% -20.73%
90% offered a hourly rate of more than £12.50 £10.45 £12.00
10% offered a hourly rate of more than £42.50 £43.25 £135.00
UK excluding London average hourly rate £13.35 £19.76 £16.00
% change year-on-year
-32.43% +23.48%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38727 37841 32389
As % of all contract IT jobs located in England 76.63% 75.25% 74.06%
Number of daily rates quoted 24549 23975 19814
Average daily rate £423 £405 £413
Average daily rate % change year-on-year
+4.32% -1.81%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £580 £575 £575
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 1124 1098 1003
Average hourly rate £29.00 £30.00 £32.00
Average hourly rate % change year-on-year
-3.33% -6.25%
90% offered a hourly rate of more than £12.00 £12.25 £13.50
10% offered a hourly rate of more than £47.50 £51.00 £54.00
UK excluding London average hourly rate £30.50 £30.50 £32.00
% change year-on-year
- -4.68%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 24 April 2015.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 24 April 2015.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -24 435 £450 +11.94% 80
South East +16 375 £387 +3.20% 62
Yorkshire +6 104 £335 -10.66% 25
South West -1 101 £390 +11.42% 21
North West -17 89 £350 -22.22% 20
West Midlands -14 59 £280 -17.64% 13
East of England +31 54 £425 +21.42% 14
East Midlands +16 36 £400 +55.33% 20
North East -13 28 £300 +7.14% 6
Midlands +1 1 - - 2
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 24 April 2015, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1619 (65.68%) ITIL
2 542 (21.99%) ITSM
3 510 (20.69%) Finance
4 491 (19.92%) Service Delivery
5 470 (19.07%) Microsoft
6 461 (18.70%) Security Cleared
7 396 (16.06%) Windows
8 369 (14.97%) Project Management
9 348 (14.12%) Change Management
10 345 (14.00%) SC Cleared
11 310 (12.58%) MS Office
12 282 (11.44%) SLA
13 269 (10.91%) MS Excel
14 256 (10.39%) Analytical Skills
15 238 (9.66%) HP
16 233 (9.45%) Degree
17 232 (9.41%) Incident Management
18 229 (9.29%) PRINCE2
19 226 (9.17%) Problem Management
20 214 (8.68%) SQL
21 212 (8.60%) Stakeholder Management
22 211 (8.56%) Active Directory
23 206 (8.36%) Cisco
24 198 (8.03%) UNIX
25 189 (7.67%) Management Information System
26 181 (7.34%) ITIL Certification
27 177 (7.18%) Citrix
28 163 (6.61%) Telecoms
28 163 (6.61%) VMware
29 156 (6.33%) Firewall

Service Management
Top Related IT Skills in England by Category

For the 6 months to 24 April 2015, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 83 (3.37%) SharePoint
2 75 (3.04%) MS Exchange
3 56 (2.27%) IBM Notes
4 39 (1.58%) IIS
5 31 (1.26%) CMS
6 27 (1.10%) WebLogic
7 22 (0.89%) WebSphere
8 20 (0.81%) Blackberry Enterprise Server
9 16 (0.65%) OpenStack
10 14 (0.57%) Apache
11 13 (0.53%) Lync
11 13 (0.53%) Exchange Server 2003
12 11 (0.45%) Exchange Server 2010
13 9 (0.37%) Tomcat
14 8 (0.32%) CICS
14 8 (0.32%) GroupWise
14 8 (0.32%) Eucalyptus
15 7 (0.28%) Office Communications Server
15 7 (0.28%) AquaLogic
15 7 (0.28%) Oracle Workflow
Applications
1 310 (12.58%) MS Office
2 269 (10.91%) MS Excel
3 72 (2.92%) MS PowerPoint
3 72 (2.92%) MS Visio
4 50 (2.03%) MS Project
5 15 (0.61%) Spreadsheet
6 3 (0.12%) Acrobat
6 3 (0.12%) Photoshop
7 2 (0.081%) SPSS
8 1 (0.041%) InfoPath
8 1 (0.041%) Adobe Captivate
8 1 (0.041%) S-PLUS
Business Applications
1 78 (3.16%) Remedy ITSM
2 18 (0.73%) RMDS
3 15 (0.61%) Dynamics CRM
4 13 (0.53%) assyst
5 10 (0.41%) SAP Oil and Gas
6 9 (0.37%) WebTrends
7 7 (0.28%) SAP SM
8 6 (0.24%) Oracle EBS
8 6 (0.24%) Adobe Campaign
8 6 (0.24%) Oracle EBS R12
9 5 (0.20%) SAP Retail
9 5 (0.20%) Cerner Millennium
9 5 (0.20%) Maximo
10 3 (0.12%) TRIRIGA
10 3 (0.12%) SAP CO
10 3 (0.12%) Dynamics AX
10 3 (0.12%) Unica
10 3 (0.12%) CA PPM
10 3 (0.12%) Primavera
10 3 (0.12%) SAP FI/CO
Cloud Services
1 31 (1.26%) SaaS
2 21 (0.85%) Amazon AWS
3 16 (0.65%) IaaS
4 15 (0.61%) Microsoft Azure
5 14 (0.57%) PaaS
6 13 (0.53%) Google Apps
7 8 (0.32%) Cloud Computing
8 6 (0.24%) Google Analytics
8 6 (0.24%) Adobe Analytics
9 5 (0.20%) Office 365
10 3 (0.12%) Amazon EC2
11 2 (0.081%) Route 53
11 2 (0.081%) AWS CloudFormation
11 2 (0.081%) Virtual Private Cloud
11 2 (0.081%) Amazon S3
12 1 (0.041%) Force.com
12 1 (0.041%) SuccessFactors
Communications & Networking
1 156 (6.33%) Firewall
2 140 (5.68%) WAN
3 128 (5.19%) LAN
4 98 (3.98%) DNS
5 85 (3.45%) VPN
6 77 (3.12%) TCP/IP
7 75 (3.04%) LDAP
8 72 (2.92%) Network Security
9 69 (2.80%) SAN
10 62 (2.52%) SSL
11 49 (1.99%) DHCP
11 49 (1.99%) Internet
12 47 (1.91%) MPLS
13 45 (1.83%) Cisco ASA
14 41 (1.66%) Wireless
14 41 (1.66%) F5 BIG-IP GTM
15 39 (1.58%) F5 BIG-IP LTM
16 37 (1.50%) HTTP
17 36 (1.46%) BGP
18 35 (1.42%) VoIP
Database & Business Intelligence
1 63 (2.56%) Oracle Database
1 63 (2.56%) SQL Server
2 42 (1.70%) Relational Database
3 29 (1.18%) Data Warehouse
4 24 (0.97%) Oracle Reports
5 20 (0.81%) RDBMS
6 16 (0.65%) MySQL
7 15 (0.61%) Big Data
8 14 (0.57%) Crystal Reports
8 14 (0.57%) SQL Server Reporting Services
9 13 (0.53%) SQL Server Integration Services
10 11 (0.45%) MongoDB
10 11 (0.45%) Oracle Database 12c
11 10 (0.41%) MS Access
11 10 (0.41%) OLTP
11 10 (0.41%) Oracle Database 11g
12 9 (0.37%) SQL Server 2008
12 9 (0.37%) NoSQL
12 9 (0.37%) SQL Server Analysis Services
13 8 (0.32%) Oracle Database 10g
Development Applications
1 22 (0.89%) JIRA
2 17 (0.69%) ClearCase
2 17 (0.69%) Eclipse
3 16 (0.65%) Ant
3 16 (0.65%) Toad
3 16 (0.65%) Jenkins
4 14 (0.57%) Subversion
5 13 (0.53%) Git (software)
5 13 (0.53%) JUnit
6 10 (0.41%) MSI
6 10 (0.41%) Artifactory
6 10 (0.41%) Team Foundation Server
7 9 (0.37%) ClearQuest
7 9 (0.37%) Visual Studio
8 8 (0.32%) Maven
9 7 (0.28%) StarTeam
10 5 (0.20%) Oracle APEX
10 5 (0.20%) Oracle Forms
11 3 (0.12%) QuickTest Pro
12 2 (0.081%) Rational Rose
General
1 510 (20.69%) Finance
2 163 (6.61%) Telecoms
3 124 (5.03%) Banking
4 49 (1.99%) Legal
5 41 (1.66%) Marketing
6 39 (1.58%) Law
7 34 (1.38%) Retail
8 31 (1.26%) Investment Banking
9 28 (1.14%) Billing
10 26 (1.05%) Publishing
10 26 (1.05%) Front Office
11 20 (0.81%) Back Office
11 20 (0.81%) Electronics
11 20 (0.81%) Local Government
12 19 (0.77%) Manufacturing
12 19 (0.77%) Financial Institution
13 17 (0.69%) Pharmaceutical
14 13 (0.53%) Games
14 13 (0.53%) Advertising
15 10 (0.41%) Spanish Language
Job Titles
1 495 (20.08%) Analyst
2 352 (14.28%) Service Manager
3 216 (8.76%) Architect
4 214 (8.68%) Service Analyst
5 187 (7.59%) Consultant
6 176 (7.14%) Project Manager
7 134 (5.44%) Service Desk Analyst
8 126 (5.11%) Delivery Manager
9 113 (4.58%) Services Delivery Manager
10 104 (4.22%) Developer
11 89 (3.61%) Business Analyst
12 84 (3.41%) Support Analyst
13 80 (3.25%) Transition Manager
14 74 (3.00%) Incident Manager
15 64 (2.60%) Service Transition Manager
16 55 (2.23%) Support Engineer
17 54 (2.19%) Network Engineer
18 52 (2.11%) 1st Line Support
19 51 (2.07%) Infrastructure Manager
20 45 (1.83%) Technical Architect
Libraries, Frameworks & Software Standards
1 109 (4.42%) Web Services
2 102 (4.14%) HTML
2 102 (4.14%) XML
3 68 (2.76%) CSS
4 56 (2.27%) SOAP
5 46 (1.87%) Middleware
6 42 (1.70%) .NET
7 30 (1.22%) Ajax
8 29 (1.18%) J2EE
9 23 (0.93%) FIX Protocol
10 21 (0.85%) JSP
11 20 (0.81%) COM
12 19 (0.77%) HTML5
13 16 (0.65%) REST
14 15 (0.61%) Rendezvous
14 15 (0.61%) Servlets
15 14 (0.57%) Struts
15 14 (0.57%) Hibernate
15 14 (0.57%) .NET Framework
16 13 (0.53%) Spring
Miscellaneous
1 256 (10.39%) Analytical Skills
2 189 (7.67%) Management Information System
3 110 (4.46%) CMDB
4 61 (2.47%) Computer Science
5 57 (2.31%) NHS
6 43 (1.74%) Blackberry
7 41 (1.66%) Clustering
8 32 (1.30%) Replication
9 28 (1.14%) Private Cloud
10 26 (1.05%) Open Source
11 24 (0.97%) Thin Client
11 24 (0.97%) Fat Client
12 23 (0.93%) Performance Metrics
12 23 (0.93%) Statistics
13 19 (0.77%) Economics
13 19 (0.77%) DTV
14 18 (0.73%) N-Tier
15 16 (0.65%) PKI
16 15 (0.61%) PMI
17 14 (0.57%) Mainframe
Operating Systems
1 396 (16.06%) Windows
2 198 (8.03%) UNIX
3 147 (5.96%) Linux
4 112 (4.54%) Windows 7
5 96 (3.89%) Windows Server 2008
6 88 (3.57%) Windows Server 2003
7 54 (2.19%) Windows XP
8 52 (2.11%) Solaris
9 40 (1.62%) Red Hat Enterprise Linux
9 40 (1.62%) AIX
10 37 (1.50%) Ubuntu
11 35 (1.42%) CentOS
12 25 (1.01%) Android
13 24 (0.97%) Windows 8
13 24 (0.97%) Windows Server 2012
14 22 (0.89%) Apple iOS
15 14 (0.57%) SUSE
15 14 (0.57%) Windows Vista
15 14 (0.57%) Oracle Linux
16 10 (0.41%) SUSE Linux Enterprise Server
Processes & Methodologies
1 1619 (65.68%) ITIL
2 542 (21.99%) ITSM
3 491 (19.92%) Service Delivery
4 369 (14.97%) Project Management
5 348 (14.12%) Change Management
6 232 (9.41%) Incident Management
7 229 (9.29%) PRINCE2
8 226 (9.17%) Problem Management
9 212 (8.60%) Stakeholder Management
10 155 (6.29%) Configuration Management
11 137 (5.56%) Agile Software Development
12 133 (5.40%) ITIL V3
13 119 (4.83%) Workflow
14 114 (4.62%) Continuous Improvement
15 109 (4.42%) Release Management
16 102 (4.14%) Migration
17 89 (3.61%) Programme Management
17 89 (3.61%) Disaster Recovery
18 88 (3.57%) Business Analysis
19 79 (3.20%) Risk Management
Programming Languages
1 214 (8.68%) SQL
2 104 (4.22%) Java
3 69 (2.80%) JavaScript
4 45 (1.83%) C
5 34 (1.38%) PL/SQL
6 30 (1.22%) Perl
7 28 (1.14%) Python
8 25 (1.01%) PowerShell
9 22 (0.89%) Ruby
10 19 (0.77%) PHP
10 19 (0.77%) VBScript
11 17 (0.69%) Shell Script
11 17 (0.69%) C#
12 11 (0.45%) VB.NET
13 10 (0.41%) VB
13 10 (0.41%) C++
14 9 (0.37%) Korn
15 8 (0.32%) WebLogic Scripting Tool
16 7 (0.28%) Scala
16 7 (0.28%) T-SQL
Qualifications
1 461 (18.70%) Security Cleared
2 345 (14.00%) SC Cleared
3 233 (9.45%) Degree
4 181 (7.34%) ITIL Certification
5 91 (3.69%) DV Cleared
6 84 (3.41%) Microsoft Certification
7 71 (2.88%) ITIL Foundation Certificate
8 65 (2.64%) Cisco Certification
9 48 (1.95%) MCSE
10 42 (1.70%) MCP
10 42 (1.70%) PMI Certification
11 40 (1.62%) MCITP
12 34 (1.38%) MCTS
13 31 (1.26%) PMP
14 30 (1.22%) PRINCE2 Practitioner
15 27 (1.10%) CCNA
16 26 (1.05%) CCNP
16 26 (1.05%) CISSP
17 18 (0.73%) ISEB
17 18 (0.73%) APMP
Quality Assurance & Compliance
1 282 (11.44%) SLA
2 77 (3.12%) QA
3 39 (1.58%) ISO/IEC 27001
4 36 (1.46%) COBIT
5 32 (1.30%) ISO 9001
6 15 (0.61%) PCI DSS
7 12 (0.49%) Sarbanes-Oxley
8 10 (0.41%) JSP 440
9 9 (0.37%) ISO/IEC 20000
10 8 (0.32%) BS15000
11 3 (0.12%) P3O
12 2 (0.081%) ISO 9000
12 2 (0.081%) ISO 14001
12 2 (0.081%) PMBOK
13 1 (0.041%) Data Quality
13 1 (0.041%) GPG13
13 1 (0.041%) HL7
13 1 (0.041%) BS25999
13 1 (0.041%) ISO 8583
System Software
1 211 (8.56%) Active Directory
2 106 (4.30%) VMware Infrastructure
3 62 (2.52%) Hyper-V
4 24 (0.97%) vSphere
5 20 (0.81%) Microsoft App-V
5 20 (0.81%) VMware ESXi
6 14 (0.57%) Firmware
7 13 (0.53%) VMware Server
8 12 (0.49%) NLBS
9 11 (0.45%) vCloud
10 10 (0.41%) Veritas Cluster Server
11 9 (0.37%) XenApp
12 8 (0.32%) Xen
13 6 (0.24%) NFS
13 6 (0.24%) VMware Workstation
14 5 (0.20%) GPFS
15 4 (0.16%) FreeRADIUS
15 4 (0.16%) XenDesktop
16 3 (0.12%) XenServer
16 3 (0.12%) Tivoli Directory Server
Systems Management
1 39 (1.58%) OpenView
2 35 (1.42%) SCCM
2 35 (1.42%) OVSD
3 27 (1.10%) SCOM
4 25 (1.01%) HP UCMDB
5 22 (0.89%) Systems Management Server (SMS)
6 17 (0.69%) CA Spectrum
6 17 (0.69%) HP SiteScope
7 15 (0.61%) Puppet
7 15 (0.61%) Opscode Chef
7 15 (0.61%) WSUS
8 14 (0.57%) Backup Exec
8 14 (0.57%) Cisco UCCX
9 13 (0.53%) Cisco CUCM
9 13 (0.53%) Oracle Enterprise Manager
10 12 (0.49%) OpenView Configuration Management
10 12 (0.49%) WMI
11 11 (0.45%) WhatsUp Gold
11 11 (0.45%) HP Quality Center
11 11 (0.45%) HP Operations Orchestration
Vendors
1 470 (19.07%) Microsoft
2 238 (9.66%) HP
3 206 (8.36%) Cisco
4 177 (7.18%) Citrix
5 163 (6.61%) VMware
6 146 (5.92%) Oracle
7 124 (5.03%) Remedy
8 104 (4.22%) BMC
9 101 (4.10%) ServiceNow
10 70 (2.84%) SAP
10 70 (2.84%) Juniper
11 59 (2.39%) F5
12 58 (2.35%) Lotus
13 57 (2.31%) CA
14 56 (2.27%) Red Hat
14 56 (2.27%) CheckPoint
15 43 (1.74%) McAfee
16 37 (1.50%) Splunk
17 34 (1.38%) NetApp
18 32 (1.30%) SolarWinds
Durham, County Durham
Experis Ltd
Rate: £100.00 - £250.00 per day
Posted: 23 hours ago
Halifax, West Yorkshire
The Bridge Ltd
Rate: Unspecified Market Rate
Posted: Yesterday
Woking, Surrey
Brightred Resourcing Limited
Rate: From £380 to £450 per day
Posted: Yesterday
Reading, Berkshire
Capita IT Professional Services
Posted: Yesterday
London
Logic Engagements Ltd
Rate: £200 - £250 per day
Posted: Yesterday
London
TEKsystems
Rate: £350 per day
Posted: Yesterday
Leeds, West Yorkshire
Connectus
Rate: £450 - £510 per day
Posted: Yesterday
Knutsford, Cheshire
Capita Resourcing - IT Resourcing
Posted: Yesterday
Leeds, West Yorkshire
Certes Computing Ltd
Rate: £450 - £500 per day
Posted: Yesterday
London
Burns Sheehan
Rate: £550 - £630 per day
Posted: 2 days ago
Oldbury, West Midlands (County)
CF Appointments
Rate: From £45,000 to £45,000 per annum
Posted: 2 days ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Rate: £500.00 - £600.00 per day
Posted: 2 days ago
London
TEKsystems
Rate: £300 - £375 per day
Posted: 3 days ago
London
Interaction Recruitment PLC
Rate: £450 - 550 per day + .
Posted: 3 days ago
Berkshire
Austin Fraser
Rate: NEG
Posted: 3 days ago
Sheffield, South Yorkshire
Oscar Associates (UK) Ltd
Rate: £12 - £13 per hour
Posted: 3 days ago
Manchester, Lancashire
Coburg Banks IT
Rate: £360 - £380 per day
Posted: 3 days ago
City, London
McGregor Boyall
Rate: £300 - £340 per annum
Posted: 3 days ago
Southampton, Hampshire
Lorien Resourcing
Rate: £425.00 - £475.00 per day
Posted: 3 days ago