The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 74 80 115
Rank change year-on-year
+6 +35
Contract jobs citing Service Management 1335 1124 857
As % of all contract IT jobs located in England 2.58% 2.28% 1.84%
As % of the Processes & Methodologies category 3.31% 2.98% 2.44%
Number of daily rates quoted 829 690 463
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £383
Average daily rate % change year-on-year
+6.66% -1.96%
90% offered a daily rate of more than £237 £208 £217
10% offered a daily rate of more than £535 £525 £517
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 42 31 38
Average hourly rate £17.00 £15.50 £16.25
Average hourly rate % change year-on-year
+9.67% -4.61%
90% offered a hourly rate of more than £10.60 £10.75 £10.50
10% offered a hourly rate of more than £51.60 £20.21 £45.00
UK excluding London average hourly rate £15.88 £15.00 £14.00
% change year-on-year
+5.83% +7.14%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
40274 37756 35067
As % of all contract IT jobs located in England 77.92% 76.45% 75.26%
Number of daily rates quoted 26662 23794 21732
Average daily rate £422 £410 £413
Average daily rate % change year-on-year
+2.89% -0.60%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 1065 1106 1034
Average hourly rate £28.00 £24.00 £32.50
Average hourly rate % change year-on-year
+16.66% -26.15%
90% offered a hourly rate of more than £12.50 £12.67 £13.35
10% offered a hourly rate of more than £52.19 £46.34 £50.00
UK excluding London average hourly rate £30.00 £26.50 £31.00
% change year-on-year
+13.20% -14.51%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 30 July 2015.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 30 July 2015.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +25 529 £425 +6.25% 110
South East +4 330 £375 - 61
Yorkshire -13 119 £320 +23.07% 25
North West -5 88 £400 +25.00% 29
West Midlands +28 79 £400 - 25
East of England +16 79 £400 +2.56% 19
North East -7 43 £360 +2.85% 6
South West -13 39 £450 +20.00% 28
East Midlands +2 33 £400 +1.91% 8
Midlands +2 4 £450 -10.00% 1
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 30 July 2015, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1732 (66.23%) ITIL
2 646 (24.70%) ITSM
3 575 (21.99%) Finance
4 473 (18.09%) Microsoft
5 466 (17.82%) Project Management
6 453 (17.32%) Service Delivery
7 430 (16.44%) Windows
8 400 (15.30%) Security Cleared
9 345 (13.19%) Change Management
10 343 (13.12%) MS Office
11 316 (12.08%) PRINCE2
12 297 (11.36%) SLA
13 270 (10.33%) SC Cleared
14 269 (10.29%) Incident Management
15 267 (10.21%) MS Excel
16 256 (9.79%) Analytical Skills
17 245 (9.37%) Active Directory
18 238 (9.10%) Problem Management
19 237 (9.06%) HP
20 232 (8.87%) SQL
21 230 (8.80%) Degree
22 223 (8.53%) Cisco
23 208 (7.95%) Stakeholder Management
24 206 (7.88%) ITIL Certification
25 200 (7.65%) Agile Software Development
26 189 (7.23%) VMware
26 189 (7.23%) Linux
27 182 (6.96%) Oracle
27 182 (6.96%) Telecoms
28 178 (6.81%) Management Information System

Service Management
Top Related IT Skills in England by Category

For the 6 months to 30 July 2015, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 110 (4.21%) SharePoint
2 99 (3.79%) MS Exchange
3 52 (1.99%) CMS
4 40 (1.53%) IIS
5 39 (1.49%) WebLogic
6 35 (1.34%) Blackberry Enterprise Server
7 34 (1.30%) Apache
8 28 (1.07%) Tomcat
8 28 (1.07%) IBM Notes
9 26 (0.99%) WebSphere
10 23 (0.88%) Lync
11 17 (0.65%) JBoss
12 13 (0.50%) SharePoint 2013
13 12 (0.46%) WebLogic Portal
13 12 (0.46%) WebSphere Portal
14 11 (0.42%) AquaLogic
14 11 (0.42%) OpenStack
15 10 (0.38%) Exchange Server 2013
16 9 (0.34%) Oracle Workflow
17 8 (0.31%) Exchange Server 2003
Applications
1 343 (13.12%) MS Office
2 267 (10.21%) MS Excel
3 90 (3.44%) MS Visio
4 88 (3.37%) MS PowerPoint
5 59 (2.26%) MS Project
6 18 (0.69%) Spreadsheet
7 3 (0.11%) Photoshop
7 3 (0.11%) Acrobat
Business Applications
1 109 (4.17%) Remedy ITSM
2 29 (1.11%) Dynamics CRM
3 18 (0.69%) RMDS
4 14 (0.54%) assyst
5 13 (0.50%) SAP FI
5 13 (0.50%) SAP FI/CO
5 13 (0.50%) SAP CO
6 12 (0.46%) WebTrends
6 12 (0.46%) SAP BPC
7 9 (0.34%) Adobe Campaign
8 7 (0.27%) SAP SM
8 7 (0.27%) SAP Oil and Gas
9 4 (0.15%) Dynamics AX
9 4 (0.15%) Cerner Millennium
9 4 (0.15%) SAP ERP
10 3 (0.11%) CA PPM
10 3 (0.11%) Oracle EBS R12
10 3 (0.11%) Misys Midas
10 3 (0.11%) Primavera
10 3 (0.11%) Unica
Cloud Services
1 45 (1.72%) Amazon AWS
2 29 (1.11%) SaaS
3 17 (0.65%) Office 365
4 16 (0.61%) PaaS
5 14 (0.54%) Microsoft Azure
5 14 (0.54%) IaaS
5 14 (0.54%) Google Apps
6 13 (0.50%) Cloud Computing
7 10 (0.38%) Amazon EC2
8 9 (0.34%) Adobe Analytics
8 9 (0.34%) Google Analytics
9 7 (0.27%) Route 53
9 7 (0.27%) Amazon S3
9 7 (0.27%) Virtual Private Cloud
10 4 (0.15%) AWS CloudFormation
11 3 (0.11%) Yammer
12 2 (0.076%) SuccessFactors
13 1 (0.038%) SoftLayer
13 1 (0.038%) Force.com
Communications & Networking
1 158 (6.04%) Firewall
2 135 (5.16%) WAN
3 133 (5.09%) LAN
4 87 (3.33%) DNS
5 85 (3.25%) SAN
6 82 (3.14%) LDAP
7 81 (3.10%) VPN
8 71 (2.72%) TCP/IP
9 67 (2.56%) Internet
10 61 (2.33%) Network Security
11 59 (2.26%) DHCP
12 57 (2.18%) MPLS
13 56 (2.14%) SSL
14 46 (1.76%) BIG-IP
15 42 (1.61%) VoIP
15 42 (1.61%) Cisco ASA
16 40 (1.53%) Wireless
17 39 (1.49%) F5 BIG-IP GTM
18 37 (1.41%) F5 BIG-IP LTM
19 33 (1.26%) NAS
Database & Business Intelligence
1 89 (3.40%) SQL Server
2 57 (2.18%) Oracle Database
3 41 (1.57%) Relational Database
4 32 (1.22%) Data Warehouse
5 28 (1.07%) Oracle Reports
5 28 (1.07%) BusinessObjects
6 25 (0.96%) MySQL
7 19 (0.73%) RDBMS
7 19 (0.73%) Oracle Database 11g
7 19 (0.73%) MongoDB
8 17 (0.65%) Crystal Reports
9 16 (0.61%) Oracle Database 10g
10 14 (0.54%) Big Data
11 12 (0.46%) NoSQL
12 11 (0.42%) SQL Server Integration Services
12 11 (0.42%) Oracle BI EE
13 10 (0.38%) MS Access
13 10 (0.38%) Redis
14 9 (0.34%) SQL Server 2012
14 9 (0.34%) Couchbase
Development Applications
1 28 (1.07%) JIRA
2 23 (0.88%) Git (software)
3 19 (0.73%) Ant
4 13 (0.50%) ClearCase
5 12 (0.46%) Jenkins
6 11 (0.42%) Team Foundation Server
7 8 (0.31%) Oracle APEX
8 7 (0.27%) Atlassian Bamboo
8 7 (0.27%) FishEye
9 6 (0.23%) SoapUI
9 6 (0.23%) Oracle Forms
10 5 (0.19%) Gerrit
10 5 (0.19%) Artifactory
10 5 (0.19%) Subversion
10 5 (0.19%) Visual Studio
11 4 (0.15%) Eclipse
12 3 (0.11%) PVCS
12 3 (0.11%) Toad
12 3 (0.11%) Rational DOORS
13 2 (0.076%) Rational Rose
General
1 575 (21.99%) Finance
2 182 (6.96%) Telecoms
3 128 (4.89%) Banking
4 72 (2.75%) Legal
5 58 (2.22%) Marketing
6 52 (1.99%) Retail
7 46 (1.76%) Billing
8 39 (1.49%) Law
9 38 (1.45%) Investment Banking
10 31 (1.19%) Back Office
11 30 (1.15%) Front Office
11 30 (1.15%) Publishing
12 21 (0.80%) Financial Institution
13 19 (0.73%) Pharmaceutical
14 17 (0.65%) Manufacturing
15 16 (0.61%) Electronics
16 15 (0.57%) Spanish Language
17 14 (0.54%) Advertising
18 11 (0.42%) Military
18 11 (0.42%) Local Government
Job Titles
1 549 (20.99%) Analyst
2 394 (15.07%) Service Manager
3 259 (9.90%) Project Manager
4 201 (7.69%) Service Analyst
5 194 (7.42%) Architect
6 167 (6.39%) Consultant
7 137 (5.24%) Delivery Manager
8 117 (4.47%) Support Analyst
9 112 (4.28%) Services Delivery Manager
10 109 (4.17%) Incident Manager
11 96 (3.67%) Service Desk Analyst
12 88 (3.37%) Developer
13 79 (3.02%) Transition Manager
14 69 (2.64%) Business Analyst
15 67 (2.56%) Service Transition Manager
16 65 (2.49%) IT Services Manager
17 60 (2.29%) Applications Support
18 50 (1.91%) 1st Line Support
19 49 (1.87%) Network Engineer
19 49 (1.87%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 94 (3.59%) Web Services
2 79 (3.02%) HTML
3 78 (2.98%) XML
4 68 (2.60%) CSS
5 52 (1.99%) SOAP
5 52 (1.99%) Middleware
6 47 (1.80%) .NET
7 25 (0.96%) J2EE
8 19 (0.73%) Ajax
9 17 (0.65%) JDBC
9 17 (0.65%) HTML5
10 16 (0.61%) Rendezvous
11 14 (0.54%) REST
12 13 (0.50%) .NET Framework
12 13 (0.50%) FIX Protocol
12 13 (0.50%) JMS
12 13 (0.50%) ASP.NET
13 12 (0.46%) JNDI
13 12 (0.46%) WebCenter
14 10 (0.38%) 802.1X
Miscellaneous
1 256 (9.79%) Analytical Skills
2 178 (6.81%) Management Information System
3 155 (5.93%) Data Centre
4 123 (4.70%) CMDB
5 63 (2.41%) NHS
6 56 (2.14%) Blackberry
7 52 (1.99%) Computer Science
8 32 (1.22%) Clustering
9 28 (1.07%) Statistics
9 28 (1.07%) Distributed Denial-of-Service
10 26 (0.99%) Performance Metrics
11 24 (0.92%) Fat Client
11 24 (0.92%) Thin Client
12 23 (0.88%) PMI
13 22 (0.84%) DTV
13 22 (0.84%) Replication
14 20 (0.76%) Economics
15 19 (0.73%) User Experience
16 18 (0.69%) Mainframe
16 18 (0.69%) Smart Meter
Operating Systems
1 430 (16.44%) Windows
2 189 (7.23%) Linux
3 170 (6.50%) UNIX
4 137 (5.24%) Windows 7
5 116 (4.44%) Windows Server 2008
6 107 (4.09%) Windows Server 2003
7 57 (2.18%) Windows XP
8 53 (2.03%) CentOS
9 52 (1.99%) Ubuntu
10 49 (1.87%) Red Hat Enterprise Linux
11 46 (1.76%) Solaris
12 31 (1.19%) Android
13 28 (1.07%) Windows Server 2012
14 25 (0.96%) Windows 8
15 24 (0.92%) Apple iOS
16 20 (0.76%) AIX
17 10 (0.38%) Mac OS X
17 10 (0.38%) Data ONTAP
18 9 (0.34%) Oracle Linux
18 9 (0.34%) Mac OS
Processes & Methodologies
1 1732 (66.23%) ITIL
2 646 (24.70%) ITSM
3 466 (17.82%) Project Management
4 453 (17.32%) Service Delivery
5 345 (13.19%) Change Management
6 316 (12.08%) PRINCE2
7 269 (10.29%) Incident Management
8 238 (9.10%) Problem Management
9 208 (7.95%) Stakeholder Management
10 200 (7.65%) Agile Software Development
11 160 (6.12%) Configuration Management
12 142 (5.43%) ITIL V3
13 119 (4.55%) Continuous Improvement
14 115 (4.40%) Workflow
15 109 (4.17%) Programme Management
16 105 (4.02%) Risk Management
17 101 (3.86%) CRM
18 100 (3.82%) Disaster Recovery
18 100 (3.82%) Migration
19 94 (3.59%) Mentoring
Programming Languages
1 232 (8.87%) SQL
2 92 (3.52%) Java
3 52 (1.99%) JavaScript
4 46 (1.76%) Python
4 46 (1.76%) PowerShell
5 45 (1.72%) Perl
6 34 (1.30%) PL/SQL
7 27 (1.03%) C
8 24 (0.92%) Shell Script
9 20 (0.76%) Bash Shell
10 19 (0.73%) WebLogic Scripting Tool
10 19 (0.73%) Ruby
11 18 (0.69%) PHP
12 17 (0.65%) VBScript
13 13 (0.50%) VB.NET
13 13 (0.50%) VBA
14 11 (0.42%) T-SQL
15 8 (0.31%) C#
16 7 (0.27%) VB
17 5 (0.19%) Groovy
Qualifications
1 400 (15.30%) Security Cleared
2 270 (10.33%) SC Cleared
3 230 (8.80%) Degree
4 206 (7.88%) ITIL Certification
5 118 (4.51%) DV Cleared
6 89 (3.40%) ITIL Foundation Certificate
7 65 (2.49%) Cisco Certification
8 61 (2.33%) Microsoft Certification
9 57 (2.18%) PMI Certification
10 39 (1.49%) PMP
11 36 (1.38%) MCSE
11 36 (1.38%) CCNP
12 35 (1.34%) PRINCE2 Practitioner
13 32 (1.22%) CCNA
14 29 (1.11%) ISEB
15 25 (0.96%) MCP
16 23 (0.88%) CISSP
17 21 (0.80%) MCITP
18 20 (0.76%) APMP
18 20 (0.76%) PRINCE2 Certification
Quality Assurance & Compliance
1 297 (11.36%) SLA
2 97 (3.71%) QA
3 43 (1.64%) COBIT
4 42 (1.61%) ISO/IEC 27001
5 24 (0.92%) ISO 9001
6 22 (0.84%) Sarbanes-Oxley
7 14 (0.54%) PCI DSS
8 11 (0.42%) Data Quality
8 11 (0.42%) ISO/IEC 20000
9 8 (0.31%) JSP 440
10 6 (0.23%) PMBOK
11 5 (0.19%) BS15000
12 4 (0.15%) ISO 14001
12 4 (0.15%) P3O
13 1 (0.038%) ISO 8583
13 1 (0.038%) TickIT
13 1 (0.038%) BS7799
13 1 (0.038%) BS25999
13 1 (0.038%) HL7
13 1 (0.038%) GPG13
System Software
1 245 (9.37%) Active Directory
2 135 (5.16%) VMware Infrastructure
3 67 (2.56%) Hyper-V
4 25 (0.96%) NLBS
5 24 (0.92%) NFS
6 23 (0.88%) VMware ESXi
7 22 (0.84%) vSphere
7 22 (0.84%) Microsoft App-V
8 15 (0.57%) VMware Server
9 14 (0.54%) Xen
10 13 (0.50%) XenApp
11 11 (0.42%) vCloud
12 7 (0.27%) XenDesktop
12 7 (0.27%) Terminal Services
13 6 (0.23%) Veritas Cluster Server
14 5 (0.19%) XenServer
14 5 (0.19%) KVM
14 5 (0.19%) Citrix Presentation Server
14 5 (0.19%) Squid
15 3 (0.11%) GPFS
Systems Management
1 49 (1.87%) OVSD
2 48 (1.84%) SCCM
3 32 (1.22%) OpenView
4 31 (1.19%) WSUS
5 25 (0.96%) SCOM
6 24 (0.92%) Puppet
7 20 (0.76%) Opscode Chef
8 15 (0.57%) HP UCMDB
8 15 (0.57%) BladeLogic
9 14 (0.54%) AirWatch
9 14 (0.54%) Tivoli
10 13 (0.50%) Netcool
11 12 (0.46%) HP Quality Center
12 11 (0.42%) NetBackup
13 10 (0.38%) Control-M
13 10 (0.38%) WhatsUp Gold
13 10 (0.38%) CA Spectrum
14 9 (0.34%) RANCID
15 8 (0.31%) Ansible
15 8 (0.31%) HAProxy
Vendors
1 473 (18.09%) Microsoft
2 237 (9.06%) HP
3 223 (8.53%) Cisco
4 189 (7.23%) VMware
5 182 (6.96%) Oracle
6 164 (6.27%) Remedy
7 159 (6.08%) ServiceNow
8 147 (5.62%) Citrix
9 139 (5.32%) BMC
10 87 (3.33%) SAP
11 80 (3.06%) CheckPoint
12 65 (2.49%) CA
13 60 (2.29%) Juniper
13 60 (2.29%) F5
14 54 (2.07%) IBM
15 52 (1.99%) Red Hat
16 51 (1.95%) NetApp
17 40 (1.53%) McAfee
18 39 (1.49%) Google
19 38 (1.45%) Splunk
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