The first table below looks at the demand for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 76 114 99
Rank change year-on-year
+38 -15
Contract jobs citing Service Management 1129 853 998
As % of all contract IT jobs located in England 2.29% 1.83% 1.88%
As % of the Processes & Methodologies category 3.08% 2.50% 2.65%
Number of daily rates quoted 693 460 526
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £386 £400
Average daily rate % change year-on-year
-2.91% -3.43%
90% offered a daily rate of more than £205 £216 £233
10% offered a daily rate of more than £525 £519 £550
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 31 37 45
Average hourly rate £15.50 £16.00 £17.00
Average hourly rate % change year-on-year
-3.12% -5.88%
90% offered a hourly rate of more than £10.75 £10.50 £10.70
10% offered a hourly rate of more than £20.21 £45.00 £31.50
UK excluding London average hourly rate £15.00 £14.00 £16.00
% change year-on-year
+7.14% -12.50%
Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
36713 34180 37700
As % of all contract IT jobs located in England 74.42% 73.32% 71.08%
Number of daily rates quoted 23128 21211 22153
Average daily rate £405 £413 £400
Average daily rate % change year-on-year
-1.75% +3.12%
90% offered a daily rate of more than £275 £273 £270
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1078 983 1363
Average hourly rate £24.00 £32.00 £32.00
Average hourly rate % change year-on-year
-25.00% -
90% offered a hourly rate of more than £12.51 £13.47 £13.89
10% offered a hourly rate of more than £46.05 £50.00 £47.00
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Service Management
UK

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 29 July 2014.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 29 July 2014.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 437 £400 -2.43% 115
South East +12 270 £375 +10.29% 59
Yorkshire +56 122 £255 -16.80% 24
North West +2 74 £320 -1.53% 13
East of England -7 63 £390 +0.64% 15
South West -17 51 £375 - 23
West Midlands +13 44 £400 +32.23% 16
North East +1 27 £350 +11.11% 7
East Midlands -3 24 £401 +60.50% 11
Midlands - 2 £500 -
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 29 July 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1528 (65.08%) ITIL
2 518 (22.06%) ITSM
3 475 (20.23%) Service Delivery
4 472 (20.10%) Microsoft
5 452 (19.25%) Windows
6 449 (19.12%) Project Management
7 417 (17.76%) Security Cleared
8 375 (15.97%) Finance
9 293 (12.48%) PRINCE2
10 280 (11.93%) Change Management
11 278 (11.84%) SC Cleared
12 266 (11.33%) SLA
13 263 (11.20%) MS Excel
14 247 (10.52%) MS Office
15 225 (9.58%) Incident Management
16 211 (8.99%) Active Directory
17 206 (8.77%) HP
18 197 (8.39%) Remedy
19 194 (8.26%) Management Information System
20 191 (8.13%) Problem Management
21 189 (8.05%) Stakeholder Management
22 185 (7.88%) ITIL Certification
23 182 (7.75%) Degree
24 175 (7.45%) Oracle
25 173 (7.37%) SQL
26 163 (6.94%) Telecoms
27 161 (6.86%) VMware
28 156 (6.64%) Configuration Management
29 154 (6.56%) Cisco
30 149 (6.35%) ITIL V3

Service Management
Top Related IT Skills in England by Category

For the 6 months to 29 July 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 98 (4.17%) SharePoint
2 86 (3.66%) MS Exchange
3 43 (1.83%) Blackberry Enterprise Server
4 40 (1.70%) IBM Notes
5 32 (1.36%) Exchange Server 2010
6 29 (1.24%) Lync
7 28 (1.19%) CMS
8 22 (0.94%) IIS
8 22 (0.94%) Exchange Server 2003
9 19 (0.81%) WebLogic
10 18 (0.77%) BizTalk Server
11 12 (0.51%) WebSphere
12 11 (0.47%) Apache
13 10 (0.43%) Tomcat
13 10 (0.43%) SharePoint 2010
14 9 (0.38%) nginx
14 9 (0.38%) Exchange Server 2013
15 8 (0.34%) SAS
16 7 (0.30%) Confluence
17 6 (0.26%) OpenStack
Applications
1 263 (11.20%) MS Excel
2 247 (10.52%) MS Office
3 72 (3.07%) MS Visio
3 72 (3.07%) MS PowerPoint
4 57 (2.43%) MS Project
5 31 (1.32%) Spreadsheet
6 6 (0.26%) InfoPath
7 3 (0.13%) SPSS
8 2 (0.085%) Photoshop
9 1 (0.043%) Open Workbench
9 1 (0.043%) Stata
9 1 (0.043%) InDesign
Business Applications
1 117 (4.98%) Remedy ITSM
2 24 (1.02%) assyst
3 19 (0.81%) SAP SM
4 13 (0.55%) Oracle EBS
5 11 (0.47%) Dynamics CRM
6 8 (0.34%) Cognos Business Intelligence
6 8 (0.34%) Cognos TM1
6 8 (0.34%) SAP Oil and Gas
6 8 (0.34%) Maximo
7 6 (0.26%) Oracle Applications
7 6 (0.26%) SAP ERP
7 6 (0.26%) Remedy AR System
8 4 (0.17%) SAP Retail
9 3 (0.13%) SAP PM
9 3 (0.13%) SAP CRM
9 3 (0.13%) Summit
9 3 (0.13%) BusinessWorks
10 2 (0.085%) SAP FI
10 2 (0.085%) Oracle Financials
10 2 (0.085%) Oracle 11i
Cloud Services
1 56 (2.39%) SaaS
2 18 (0.77%) Office 365
3 15 (0.64%) Cloud Computing
4 6 (0.26%) Microsoft Azure
5 5 (0.21%) Amazon AWS
6 4 (0.17%) IaaS
7 2 (0.085%) Rackspace Cloud
8 1 (0.043%) Google Apps
8 1 (0.043%) PaaS
Communications & Networking
1 113 (4.81%) WAN
2 108 (4.60%) LAN
2 108 (4.60%) Firewall
3 95 (4.05%) SAN
4 72 (3.07%) DNS
5 57 (2.43%) TCP/IP
6 54 (2.30%) VPN
7 49 (2.09%) Internet
8 42 (1.79%) DHCP
9 30 (1.28%) Network Security
10 26 (1.11%) MPLS
11 25 (1.06%) Cisco ASA
12 24 (1.02%) DSL
13 23 (0.98%) Intranet
13 23 (0.98%) LDAP
14 22 (0.94%) VLAN
15 21 (0.89%) SSL
16 19 (0.81%) BIG-IP
17 17 (0.72%) Cisco IOS
18 16 (0.68%) iSCSI
Database & Business Intelligence
1 107 (4.56%) SQL Server
2 61 (2.60%) Data Warehouse
3 51 (2.17%) Oracle Database
4 25 (1.06%) Relational Database
4 25 (1.06%) MySQL
5 20 (0.85%) SQL Server Integration Services
5 20 (0.85%) SQL Server 2008
6 17 (0.72%) Oracle Database 11g
6 17 (0.72%) SQL Server Reporting Services
7 15 (0.64%) Big Data
8 12 (0.51%) Oracle Exadata
8 12 (0.51%) SQL Server Analysis Services
9 11 (0.47%) DataStage
9 11 (0.47%) OLAP
9 11 (0.47%) Crystal Reports
10 10 (0.43%) DB2
10 10 (0.43%) Data Mining
10 10 (0.43%) VLDB
10 10 (0.43%) Oracle Database 10g
10 10 (0.43%) Cognos Framework Manager
Development Applications
1 20 (0.85%) JIRA
2 13 (0.55%) Team Foundation Server
3 7 (0.30%) Visual Studio
3 7 (0.30%) Jenkins
3 7 (0.30%) Git (software)
4 6 (0.26%) Toad
4 6 (0.26%) MSI
5 4 (0.17%) Subversion
5 4 (0.17%) Oracle Forms
5 4 (0.17%) JProfiler
5 4 (0.17%) SQL Server Management Studio (SSMS)
5 4 (0.17%) ClearQuest
6 3 (0.13%) TeamCity
6 3 (0.13%) Selenium
6 3 (0.13%) PVCS
6 3 (0.13%) TestDirector
6 3 (0.13%) Eclipse
6 3 (0.13%) LoadRunner
7 2 (0.085%) QuickTest Pro
7 2 (0.085%) Maven
General
1 375 (15.97%) Finance
2 163 (6.94%) Telecoms
3 138 (5.88%) Banking
4 42 (1.79%) Retail
5 37 (1.58%) Back Office
6 35 (1.49%) Pharmaceutical
6 35 (1.49%) Investment Banking
7 33 (1.41%) Legal
8 29 (1.24%) Marketing
9 28 (1.19%) Front Office
10 26 (1.11%) Manufacturing
11 22 (0.94%) Publishing
12 21 (0.89%) Advertising
12 21 (0.89%) Local Government
13 18 (0.77%) Financial Institution
14 17 (0.72%) Billing
15 16 (0.68%) Games
16 15 (0.64%) Law
17 11 (0.47%) Military
17 11 (0.47%) Automotive
Job Titles
1 564 (24.02%) Analyst
2 318 (13.54%) Service Manager
3 238 (10.14%) Service Analyst
4 208 (8.86%) Project Manager
5 174 (7.41%) Consultant
6 167 (7.11%) Architect
7 115 (4.90%) Delivery Manager
8 103 (4.39%) Services Delivery Manager
9 88 (3.75%) Service Desk Analyst
10 81 (3.45%) Support Analyst
11 79 (3.36%) Business Analyst
12 62 (2.64%) Support Engineer
13 58 (2.47%) Administrator
14 55 (2.34%) 2nd Line Support
15 52 (2.21%) Transition Manager
16 50 (2.13%) Developer
17 48 (2.04%) Solutions Architect
18 47 (2.00%) Service Management Analyst
19 43 (1.83%) Technical Manager
20 41 (1.75%) Management Consultant
Libraries, Frameworks & Software Standards
1 65 (2.77%) Web Services
2 50 (2.13%) XML
3 45 (1.92%) CSS
4 44 (1.87%) HTML
5 36 (1.53%) Middleware
6 35 (1.49%) .NET
7 23 (0.98%) SOAP
8 15 (0.64%) XSL
9 14 (0.60%) Ajax
9 14 (0.60%) COM
10 13 (0.55%) XML Schema
10 13 (0.55%) HTML5
11 11 (0.47%) Oracle Fusion
12 10 (0.43%) MEAP
13 7 (0.30%) Application Packaging
14 6 (0.26%) ASP.NET
15 5 (0.21%) Spring
15 5 (0.21%) Ruby on Rails
15 5 (0.21%) .NET Framework
15 5 (0.21%) Hibernate
Miscellaneous
1 194 (8.26%) Management Information System
2 86 (3.66%) CMDB
3 75 (3.19%) Blackberry
4 54 (2.30%) Statistics
5 50 (2.13%) NHS
6 42 (1.79%) Computer Science
7 34 (1.45%) Fat Client
7 34 (1.45%) Thin Client
8 32 (1.36%) Mobile App
9 31 (1.32%) Data Protection Act
10 29 (1.24%) Client/Server
11 25 (1.06%) Replication
12 24 (1.02%) PMI
13 19 (0.81%) Open Source
14 18 (0.77%) Mathematics
14 18 (0.77%) Freedom of Information
15 16 (0.68%) Clustering
16 15 (0.64%) Freedom of Information Act
17 13 (0.55%) FMCG
17 13 (0.55%) Enterprise Software
Operating Systems
1 452 (19.25%) Windows
2 143 (6.09%) Windows 7
3 134 (5.71%) UNIX
4 126 (5.37%) Windows Server 2008
5 112 (4.77%) Linux
6 103 (4.39%) Windows XP
7 100 (4.26%) Windows Server 2003
8 39 (1.66%) Solaris
9 33 (1.41%) Ubuntu
10 30 (1.28%) CentOS
11 26 (1.11%) AIX
12 23 (0.98%) Android
13 21 (0.89%) Red Hat Enterprise Linux
14 17 (0.72%) Windows 8
15 16 (0.68%) Windows Server 2012
16 15 (0.64%) Apple iOS
17 9 (0.38%) Windows NT
18 8 (0.34%) HPUX
19 7 (0.30%) Windows Mobile
20 5 (0.21%) Windows Vista
Processes & Methodologies
1 1528 (65.08%) ITIL
2 518 (22.06%) ITSM
3 475 (20.23%) Service Delivery
4 449 (19.12%) Project Management
5 293 (12.48%) PRINCE2
6 280 (11.93%) Change Management
7 225 (9.58%) Incident Management
8 191 (8.13%) Problem Management
9 189 (8.05%) Stakeholder Management
10 156 (6.64%) Configuration Management
11 149 (6.35%) ITIL V3
12 108 (4.60%) Supplier Management
13 106 (4.51%) Release Management
14 104 (4.43%) Disaster Recovery
15 100 (4.26%) Workflow
16 95 (4.05%) Continuous Improvement
17 89 (3.79%) Risk Management
18 86 (3.66%) Migration
19 75 (3.19%) Performance Management
20 70 (2.98%) Agile Software Development
Programming Languages
1 173 (7.37%) SQL
2 63 (2.68%) JavaScript
3 43 (1.83%) Java
4 41 (1.75%) C
5 38 (1.62%) PowerShell
6 37 (1.58%) Python
7 23 (0.98%) VBA
8 19 (0.81%) VB
9 17 (0.72%) Shell Script
10 16 (0.68%) C++
11 15 (0.64%) C#
11 15 (0.64%) T-SQL
12 13 (0.55%) PL/SQL
13 10 (0.43%) Perl
14 6 (0.26%) Ruby
15 5 (0.21%) VBScript
16 4 (0.17%) VB.NET
17 3 (0.13%) PHP
17 3 (0.13%) Bash Shell
18 2 (0.085%) Jython
Qualifications
1 417 (17.76%) Security Cleared
2 278 (11.84%) SC Cleared
3 185 (7.88%) ITIL Certification
4 182 (7.75%) Degree
5 106 (4.51%) Microsoft Certification
6 104 (4.43%) DV Cleared
7 95 (4.05%) ITIL Foundation Certificate
8 60 (2.56%) MCP
9 56 (2.39%) PMI Certification
10 54 (2.30%) MCSE
11 51 (2.17%) ISEB
12 46 (1.96%) PRINCE2 Practitioner
13 42 (1.79%) PMP
14 36 (1.53%) Cisco Certification
15 34 (1.45%) PRINCE2 Certification
16 27 (1.15%) CISSP
16 27 (1.15%) MCITP
17 25 (1.06%) CCNP
18 24 (1.02%) CCNA
19 20 (0.85%) MCTS
Quality Assurance & Compliance
1 266 (11.33%) SLA
2 62 (2.64%) QA
3 47 (2.00%) COBIT
4 41 (1.75%) Sarbanes-Oxley
5 38 (1.62%) ISO/IEC 27001
6 26 (1.11%) ISO 9001
7 13 (0.55%) BS15000
8 12 (0.51%) PCI DSS
9 10 (0.43%) GxP
10 9 (0.38%) ISO 9000
11 6 (0.26%) P3O
12 5 (0.21%) ISO 14001
12 5 (0.21%) JSP 440
12 5 (0.21%) BS25999
13 4 (0.17%) Data Quality
14 3 (0.13%) GCP
15 2 (0.085%) BS7799
16 1 (0.043%) GMP
16 1 (0.043%) 21 CFR Part 11
16 1 (0.043%) ISO/IEC 20000
System Software
1 211 (8.99%) Active Directory
2 123 (5.24%) VMware Infrastructure
3 44 (1.87%) Hyper-V
4 33 (1.41%) vSphere
5 32 (1.36%) XenApp
6 17 (0.72%) Oracle RAC
7 15 (0.64%) VMware Server
7 15 (0.64%) NLBS
7 15 (0.64%) VMware ESXi
8 13 (0.55%) Xen
9 12 (0.51%) Citrix Presentation Server
9 12 (0.51%) VMware ESX
10 11 (0.47%) NFS
11 10 (0.43%) vCloud
12 9 (0.38%) KVM
13 8 (0.34%) Oracle RMAN
13 8 (0.34%) Microsoft App-V
14 6 (0.26%) Terminal Server
14 6 (0.26%) Microsoft Virtual Server
15 5 (0.21%) Terminal Services
Systems Management
1 41 (1.75%) Tivoli
1 41 (1.75%) SCCM
2 27 (1.15%) WSUS
2 27 (1.15%) HP UCMDB
3 22 (0.94%) Backup Exec
4 19 (0.81%) OpenView
5 18 (0.77%) NetBackup
6 16 (0.68%) Systems Management Server (SMS)
7 14 (0.60%) EMC NetWorker
7 14 (0.60%) Puppet
8 12 (0.51%) McAfee ePO
9 11 (0.47%) WhatsUp Gold
9 11 (0.47%) Data Guard
10 10 (0.43%) Tivoli Storage Manager
10 10 (0.43%) HP SiteScope
11 9 (0.38%) Oracle Enterprise Manager
11 9 (0.38%) Netcool
11 9 (0.38%) Nagios
11 9 (0.38%) Norton AntiVirus
11 9 (0.38%) SCOM
Vendors
1 472 (20.10%) Microsoft
2 206 (8.77%) HP
3 197 (8.39%) Remedy
4 175 (7.45%) Oracle
5 161 (6.86%) VMware
6 154 (6.56%) Cisco
7 130 (5.54%) Citrix
8 121 (5.15%) ServiceNow
9 96 (4.09%) BMC
10 95 (4.05%) SAP
11 55 (2.34%) CheckPoint
12 47 (2.00%) IBM
13 44 (1.87%) McAfee
14 41 (1.75%) Lotus
15 38 (1.62%) EMC
16 37 (1.58%) Red Hat
16 37 (1.58%) Splunk
17 33 (1.41%) F5
18 32 (1.36%) Juniper
19 28 (1.19%) NetApp
City, London
Rullion IT Plus
Rate: £400 - £500.00 per day
Posted: 3 hours ago
Southend-On-Sea, Essex
Experis Ltd
Rate: Market Rates
Posted: 5 hours ago
Manchester, Lancashire
ReThink Recruitment
Rate: £300 - £350 per day
Posted: 8 hours ago
London
Experis Ltd
Rate: Market Rate Value
Posted: 9 hours ago
London
Thebes IT
Rate: Unspecified
Posted: 9 hours ago
Sheffield, South Yorkshire
Nationwide People Ltd
Rate: £275 - £300 Per Day per day (Ltd Co. basis)
Posted: 10 hours ago
London
Experis Ltd
Rate: Market Rate Value
Posted: 10 hours ago
Newbury, Berkshire
HAYS INFORMATION TECHNOLOGY
Rate: £400.00 - £500.00 per day
Posted: 12 hours ago
London
Certes Computing Ltd
Rate: £400 - £500 per day
Posted: 12 hours ago
City, London
Aston Carter
Rate: £400 per annum
Posted: 13 hours ago
Berkshire
Global Technology Solutions Ltd
Rate: £23000 - £25780 per annum
Posted: 13 hours ago
Cambridge, Cambridgeshire
Verticality Ltd
Rate: £500 to £550 per day
Posted: 14 hours ago
Southampton, Hampshire
TEKsystems
Rate: £300 - £325 per day
Posted: 14 hours ago
City, London
Deerfoot IT Resources Ltd
Rate: £350 - £500 per day
Posted: Yesterday
Slough, Berkshire
Intapeople
Rate: £400 to £450 per day
Posted: Yesterday
London
ComputAppoint
Rate: £375 - £425 per day
Posted: Yesterday
London
Ideal Training
Rate: Excellent Daily Rate Negotiable
Posted: Yesterday
Slough, Berkshire
People Source Consulting
Rate: daily rates
Posted: Yesterday
Solihull, West Midlands
Xoserve
Posted: Yesterday
London
Roc Search
Posted: 2 days ago