The first table below looks at the demand for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 71 104 99
Rank change year-on-year
+33 -5
Contract jobs citing Service Management 1319 828 1055
As % of all contract IT jobs located in England 2.52% 1.89% 1.90%
As % of the Processes & Methodologies category 3.41% 2.58% 2.71%
Number of daily rates quoted 793 402 585
Average daily rate £400 £387 £400
Average daily rate % change year-on-year
+3.35% -3.25%
90% offered a daily rate of more than £213 £226 £201
10% offered a daily rate of more than £535 £550 £550
UK excluding London average daily rate £363 £375 £360
% change year-on-year
-3.33% +4.16%
Number of hourly rates quoted 50 48 18
Average hourly rate £16.33 £19.20 £16.48
Average hourly rate % change year-on-year
-14.97% +16.54%
90% offered a hourly rate of more than £10.50 £12.00 £11.00
10% offered a hourly rate of more than £49.25 £135.00 £25.60
UK excluding London average hourly rate £19.25 £16.00 £16.50
% change year-on-year
+20.31% -3.03%
Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38680 32060 38909
As % of all contract IT jobs located in England 73.86% 73.00% 69.92%
Number of daily rates quoted 24376 19605 22634
Average daily rate £405 £413 £415
Average daily rate % change year-on-year
-1.81% -0.60%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £573 £575 £600
UK excluding London average daily rate £375 £361 £370
% change year-on-year
+4.02% -2.56%
Number of hourly rates quoted 1128 1017 1335
Average hourly rate £27.50 £32.00 £27.50
Average hourly rate % change year-on-year
-14.06% +16.36%
90% offered a hourly rate of more than £12.23 £13.55 £13.75
10% offered a hourly rate of more than £50.00 £54.00 £45.00
UK excluding London average hourly rate £30.00 £32.00 £27.00
% change year-on-year
-6.25% +18.51%
Service Management
UK

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 16 April 2014.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 16 April 2014.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
London +35 559 £420 +5.00% 132
South East +46 273 £375 -6.25% 55
South West +9 115 £350 -8.13% 15
North West +12 104 £443 +25.53% 24
Yorkshire -1 72 £375 -6.25% 17
West Midlands +5 59 £350 - 12
East of England -10 53 £350 +18.64% 16
North East -5 46 £273 -12.80% 1
East Midlands +5 30 £266 -29.00% 3
Midlands +2 2 £358 -10.62%
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 16 April 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1546 (64.79%) ITIL
2 493 (20.66%) Service Delivery
3 471 (19.74%) ITSM
4 466 (19.53%) Project Management
5 448 (18.78%) Microsoft
6 424 (17.77%) Finance
7 396 (16.60%) Windows
8 355 (14.88%) Security Cleared
9 292 (12.24%) Change Management
10 280 (11.74%) MS Excel
11 279 (11.69%) PRINCE2
12 266 (11.15%) SLA
13 233 (9.77%) Incident Management
14 229 (9.60%) SC Cleared
14 229 (9.60%) Stakeholder Management
15 223 (9.35%) MS Office
15 223 (9.35%) Degree
16 219 (9.18%) Remedy
17 206 (8.63%) ITIL Certification
18 203 (8.51%) Telecoms
19 184 (7.71%) SQL
20 180 (7.54%) Problem Management
21 172 (7.21%) Configuration Management
22 170 (7.12%) Oracle
23 168 (7.04%) HP
24 167 (7.00%) ITIL V3
25 161 (6.75%) VMware
26 160 (6.71%) Active Directory
27 151 (6.33%) UNIX
27 151 (6.33%) Banking

Service Management
Top Related IT Skills in England by Category

For the 6 months to 16 April 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 115 (4.82%) SharePoint
2 61 (2.56%) MS Exchange
3 37 (1.55%) IBM Notes
4 34 (1.42%) Lync
5 31 (1.30%) IIS
6 30 (1.26%) Blackberry Enterprise Server
7 23 (0.96%) Apache
8 21 (0.88%) Exchange Server 2003
9 19 (0.80%) CMS
9 19 (0.80%) WebLogic
10 16 (0.67%) Exchange Server 2010
11 15 (0.63%) Tomcat
12 14 (0.59%) SharePoint 2010
13 13 (0.54%) Oracle Application Server
14 12 (0.50%) WebSphere
14 12 (0.50%) SharePoint Server
15 11 (0.46%) Oracle Spatial
16 10 (0.42%) Live Communications Server
17 9 (0.38%) nginx
18 8 (0.34%) CICS
Applications
1 280 (11.74%) MS Excel
2 223 (9.35%) MS Office
3 84 (3.52%) MS Visio
4 79 (3.31%) MS PowerPoint
5 64 (2.68%) MS Project
6 49 (2.05%) Spreadsheet
7 14 (0.59%) InfoPath
8 9 (0.38%) Photoshop
9 6 (0.25%) Adobe Captivate
9 6 (0.25%) Acrobat
10 5 (0.21%) InDesign
11 2 (0.084%) QuarkXPress
11 2 (0.084%) Quicktime
11 2 (0.084%) Adobe Illustrator
12 1 (0.042%) Stata
12 1 (0.042%) SPSS
12 1 (0.042%) Open Workbench
Business Applications
1 119 (4.99%) Remedy ITSM
2 23 (0.96%) SAP SM
3 19 (0.80%) SAP Oil and Gas
4 18 (0.75%) Maximo
5 17 (0.71%) assyst
6 12 (0.50%) Oracle EBS
7 10 (0.42%) Cognos TM1
7 10 (0.42%) SAP ERP
8 8 (0.34%) Dynamics CRM
9 7 (0.29%) SAP R/3
9 7 (0.29%) Cognos Business Intelligence
10 6 (0.25%) SAP IS-U
10 6 (0.25%) Oracle Applications
11 5 (0.21%) SAP CRM
12 4 (0.17%) SAP SRM
13 3 (0.13%) SAP FI/CO
13 3 (0.13%) Oracle Financials
13 3 (0.13%) SAP FI
13 3 (0.13%) Oracle BRM
13 3 (0.13%) Cerner Millennium
Cloud Services
1 51 (2.14%) SaaS
2 18 (0.75%) Cloud Computing
3 16 (0.67%) IaaS
4 14 (0.59%) Office 365
5 11 (0.46%) PaaS
6 6 (0.25%) Amazon AWS
7 4 (0.17%) Microsoft Azure
8 2 (0.084%) Rackspace Cloud
Communications & Networking
1 97 (4.07%) WAN
2 82 (3.44%) SAN
2 82 (3.44%) LAN
3 74 (3.10%) DNS
4 71 (2.98%) Firewall
5 56 (2.35%) Internet
6 48 (2.01%) DHCP
7 44 (1.84%) TCP/IP
8 40 (1.68%) VPN
9 31 (1.30%) LDAP
10 26 (1.09%) MPLS
10 26 (1.09%) Intranet
11 24 (1.01%) Cisco ASA
12 20 (0.84%) Cisco Nexus
13 18 (0.75%) BIG-IP
13 18 (0.75%) IP Telephony
13 18 (0.75%) VoIP
14 17 (0.71%) DSL
15 16 (0.67%) Network Security
15 16 (0.67%) Wireless
Database & Business Intelligence
1 98 (4.11%) SQL Server
2 69 (2.89%) Data Warehouse
3 51 (2.14%) Oracle Database
4 38 (1.59%) SQL Server Integration Services
5 33 (1.38%) Relational Database
6 25 (1.05%) Oracle Database 11g
6 25 (1.05%) Big Data
7 23 (0.96%) SQL Server 2008
8 22 (0.92%) Crystal Reports
9 21 (0.88%) Oracle Database 10g
9 21 (0.88%) MySQL
10 19 (0.80%) SQL Server Analysis Services
10 19 (0.80%) SQL Server Reporting Services
11 18 (0.75%) RDBMS
12 17 (0.71%) Oracle Reports
13 15 (0.63%) Oracle ODI
14 14 (0.59%) OLAP
15 13 (0.54%) Data Mining
15 13 (0.54%) EDRMS
16 12 (0.50%) Oracle OWB
Development Applications
1 21 (0.88%) JIRA
2 12 (0.50%) Visual Studio
3 10 (0.42%) MSI
4 9 (0.38%) Git (software)
5 6 (0.25%) Jenkins
6 5 (0.21%) InstallShield
6 5 (0.21%) Subversion
7 4 (0.17%) LSMW
7 4 (0.17%) Toad
7 4 (0.17%) Eclipse
7 4 (0.17%) Team Foundation Server
7 4 (0.17%) JProfiler
8 3 (0.13%) Axure RP
8 3 (0.13%) TeamCity
8 3 (0.13%) LoadRunner
9 2 (0.084%) QuickTest Pro
9 2 (0.084%) ClearCase
9 2 (0.084%) Bitbucket
9 2 (0.084%) SQL Server Management Studio (SSMS)
10 1 (0.042%) Cucumber
General
1 424 (17.77%) Finance
2 203 (8.51%) Telecoms
3 151 (6.33%) Banking
4 42 (1.76%) Investment Banking
5 37 (1.55%) Retail
6 33 (1.38%) Legal
7 32 (1.34%) Back Office
8 31 (1.30%) Law
9 30 (1.26%) Pharmaceutical
10 29 (1.22%) Local Government
11 28 (1.17%) Marketing
12 24 (1.01%) Advertising
13 23 (0.96%) Front Office
14 22 (0.92%) Billing
15 19 (0.80%) Manufacturing
16 18 (0.75%) Publishing
17 17 (0.71%) Financial Institution
18 9 (0.38%) Games
18 9 (0.38%) Automotive
19 6 (0.25%) German Language
Job Titles
1 520 (21.79%) Analyst
2 311 (13.03%) Service Manager
3 225 (9.43%) Consultant
4 221 (9.26%) Service Analyst
5 184 (7.71%) Project Manager
6 181 (7.59%) Architect
7 130 (5.45%) Delivery Manager
8 117 (4.90%) Services Delivery Manager
9 90 (3.77%) Service Desk Analyst
10 81 (3.39%) Support Engineer
11 74 (3.10%) Business Analyst
12 65 (2.72%) Developer
13 60 (2.51%) Support Analyst
14 51 (2.14%) Transition Manager
15 49 (2.05%) Solutions Architect
16 48 (2.01%) Administrator
16 48 (2.01%) Enterprise Architect
17 47 (1.97%) Team Leader
17 47 (1.97%) 2nd Line Support
18 45 (1.89%) Senior Analyst
Libraries, Frameworks & Software Standards
1 75 (3.14%) Web Services
2 70 (2.93%) XML
3 65 (2.72%) CSS
4 58 (2.43%) HTML
5 49 (2.05%) .NET
6 37 (1.55%) Middleware
7 30 (1.26%) SOAP
8 21 (0.88%) ASP.NET
9 19 (0.80%) Ajax
10 16 (0.67%) HTML5
11 14 (0.59%) COM
11 14 (0.59%) XSL
12 12 (0.50%) XML Schema
13 9 (0.38%) Oracle Fusion
14 8 (0.34%) Application Packaging
14 8 (0.34%) MEAP
15 7 (0.29%) Oracle Streams
16 6 (0.25%) RESTful
17 5 (0.21%) CSS3
17 5 (0.21%) DHTML
Miscellaneous
1 148 (6.20%) Management Information System
2 81 (3.39%) CMDB
3 69 (2.89%) Blackberry
4 51 (2.14%) NHS
5 46 (1.93%) Statistics
6 35 (1.47%) Computer Science
7 28 (1.17%) Mobile App
8 24 (1.01%) Data Protection Act
9 22 (0.92%) PMI
9 22 (0.92%) Replication
10 21 (0.88%) Clustering
11 18 (0.75%) AS400
12 17 (0.71%) Enterprise Software
12 17 (0.71%) Client/Server
13 16 (0.67%) Freedom of Information
14 15 (0.63%) Mainframe
14 15 (0.63%) Freedom of Information Act
15 14 (0.59%) Mathematics
15 14 (0.59%) Physics
15 14 (0.59%) Fat Client
Operating Systems
1 396 (16.60%) Windows
2 151 (6.33%) UNIX
3 116 (4.86%) Linux
4 114 (4.78%) Windows 7
5 82 (3.44%) Windows XP
6 71 (2.98%) Windows Server 2008
7 66 (2.77%) Windows Server 2003
8 50 (2.10%) Solaris
9 33 (1.38%) Red Hat Enterprise Linux
10 29 (1.22%) AIX
11 23 (0.96%) Android
12 14 (0.59%) Windows 8
13 13 (0.54%) Ubuntu
14 12 (0.50%) SUSE
15 11 (0.46%) Apple iOS
16 10 (0.42%) Mac OS X
16 10 (0.42%) MVS
16 10 (0.42%) Windows NT
17 9 (0.38%) HPUX
17 9 (0.38%) VME
Processes & Methodologies
1 1546 (64.79%) ITIL
2 493 (20.66%) Service Delivery
3 471 (19.74%) ITSM
4 466 (19.53%) Project Management
5 292 (12.24%) Change Management
6 279 (11.69%) PRINCE2
7 233 (9.77%) Incident Management
8 229 (9.60%) Stakeholder Management
9 180 (7.54%) Problem Management
10 172 (7.21%) Configuration Management
11 167 (7.00%) ITIL V3
12 110 (4.61%) Supplier Management
13 102 (4.27%) Risk Management
14 100 (4.19%) Release Management
15 99 (4.15%) Disaster Recovery
16 93 (3.90%) Asset Management
17 88 (3.69%) CRM
17 88 (3.69%) Continuous Improvement
18 86 (3.60%) Migration
19 82 (3.44%) Workflow
Programming Languages
1 184 (7.71%) SQL
2 78 (3.27%) JavaScript
3 48 (2.01%) Java
4 39 (1.63%) C
5 37 (1.55%) PL/SQL
6 29 (1.22%) PowerShell
7 27 (1.13%) C#
7 27 (1.13%) Shell Script
8 22 (0.92%) Perl
9 20 (0.84%) Python
10 18 (0.75%) T-SQL
11 15 (0.63%) C++
12 13 (0.54%) VB
13 10 (0.42%) VBScript
13 10 (0.42%) VBA
14 5 (0.21%) SPARQL
14 5 (0.21%) Ruby
15 2 (0.084%) PHP
15 2 (0.084%) ABAP
15 2 (0.084%) Jython
Qualifications
1 355 (14.88%) Security Cleared
2 229 (9.60%) SC Cleared
3 223 (9.35%) Degree
4 206 (8.63%) ITIL Certification
5 110 (4.61%) Microsoft Certification
6 80 (3.35%) DV Cleared
7 61 (2.56%) MCSE
8 60 (2.51%) MCP
9 48 (2.01%) ISEB
10 44 (1.84%) PMI Certification
11 34 (1.42%) PRINCE2 Practitioner
12 30 (1.26%) PRINCE2 Certification
12 30 (1.26%) Cisco Certification
13 29 (1.22%) PMP
14 27 (1.13%) CCNP
15 25 (1.05%) MCITP
16 20 (0.84%) MCTS
17 19 (0.80%) CISSP
18 16 (0.67%) MCSA
19 15 (0.63%) APMP
Quality Assurance & Compliance
1 266 (11.15%) SLA
2 43 (1.80%) COBIT
3 42 (1.76%) QA
4 28 (1.17%) Sarbanes-Oxley
5 27 (1.13%) ISO 9001
6 26 (1.09%) ISO/IEC 27001
7 14 (0.59%) PCI DSS
8 10 (0.42%) GxP
9 6 (0.25%) ISO 9000
9 6 (0.25%) BS15000
10 4 (0.17%) Data Quality
11 3 (0.13%) P3O
11 3 (0.13%) ISO 14001
11 3 (0.13%) ISO/IEC 20000
12 2 (0.084%) GCP
12 2 (0.084%) EMIR
12 2 (0.084%) Dodd-Frank
13 1 (0.042%) ISO/IEC 17799
13 1 (0.042%) BS25999
13 1 (0.042%) CESG Infosec
System Software
1 160 (6.71%) Active Directory
2 139 (5.83%) VMware Infrastructure
3 30 (1.26%) vSphere
4 26 (1.09%) XenApp
4 26 (1.09%) XenDesktop
5 22 (0.92%) Hyper-V
5 22 (0.92%) Oracle RAC
6 21 (0.88%) Microsoft App-V
7 17 (0.71%) VMware ESX
8 16 (0.67%) Oracle RMAN
9 9 (0.38%) NFS
9 9 (0.38%) Terminal Server
10 8 (0.34%) KVM
11 7 (0.29%) VMware ESXi
12 5 (0.21%) PowerHA
13 4 (0.17%) Citrix Presentation Server
14 3 (0.13%) Xen
15 2 (0.084%) NLBS
15 2 (0.084%) Microsoft Virtual Server
16 1 (0.042%) VirtualBox
Systems Management
1 49 (2.05%) Tivoli
2 37 (1.55%) SCCM
3 27 (1.13%) SCOM
3 27 (1.13%) Puppet
4 23 (0.96%) Tivoli Storage Manager
5 20 (0.84%) NetBackup
6 18 (0.75%) Backup Exec
7 17 (0.71%) ServiceCenter
8 15 (0.63%) Data Guard
9 14 (0.59%) WSUS
10 13 (0.54%) OpenView
11 11 (0.46%) Oracle Enterprise Manager
12 10 (0.42%) HP UCMDB
13 9 (0.38%) HP SiteScope
13 9 (0.38%) MOM
13 9 (0.38%) Legato
13 9 (0.38%) WMI
14 8 (0.34%) Nagios
14 8 (0.34%) Opscode Chef
14 8 (0.34%) Cobbler
Vendors
1 448 (18.78%) Microsoft
2 219 (9.18%) Remedy
3 170 (7.12%) Oracle
4 168 (7.04%) HP
5 161 (6.75%) VMware
6 127 (5.32%) Cisco
7 120 (5.03%) SAP
8 119 (4.99%) Citrix
9 109 (4.57%) ServiceNow
10 83 (3.48%) BMC
11 58 (2.43%) IBM
12 52 (2.18%) Red Hat
13 49 (2.05%) McAfee
14 45 (1.89%) Lotus
15 43 (1.80%) Business Objects
16 42 (1.76%) EMC
17 41 (1.72%) CheckPoint
18 39 (1.63%) NetApp
19 25 (1.05%) F5
20 23 (0.96%) Symantec
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Rate: From £9 to £12 per hour
Posted: 4 hours ago
London
Reed Technology
Rate: £375 - £400 per day
Posted: 20 hours ago
Leeds, Yorkshire
iSource IT
Rate: Market Rate
Posted: 20 hours ago
Manchester, Lancashire
Rullion IT Plus
Posted: 21 hours ago
Sutton Coldfield, West Midlands
Certes Computing Ltd (Birmingham)
Posted: 21 hours ago
Harrogate, North Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 per hour
Posted: 22 hours ago
Bury St. Edmunds, Suffolk
Cooper Lomaz Recruitment Ltd
Rate: £150 - 175 per day
Posted: Yesterday
London
McGregor Boyall
Rate: £625 per day
Posted: Yesterday
London
TEKsystems
Rate: £250 - £275 per day
Posted: Yesterday
London
TEKsystems
Rate: £250 - £275 per day
Posted: Yesterday
London
TEKsystems
Rate: £250 - £275 per day
Posted: Yesterday
City, London
Informatiq Consulting
Rate: £200 - £300 per day
Posted: Yesterday
City, London
Informatiq Consulting
Rate: £200 - £300 per day
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Rate: negotiable
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Posted: Yesterday
City, London
Informatiq Consulting
Rate: £200 - £300 per annum
Posted: Yesterday
London
Certes Computing Ltd (Birmingham)
Rate: Negotiable
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Rate: £250 - £300 per day
Posted: Yesterday
City, London
Experis IT
Rate: £468.00 - £490.00 per day
Posted: 2 days ago
Berkshire
Roc Search
Posted: 2 days ago