The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 83 84 81
Rank change year-on-year
+1 -3
Contract jobs citing Service Management 1432 1304 1270
As % of all contract IT jobs located in England 2.89% 2.47% 2.41%
As % of the Processes & Methodologies category 3.46% 3.05% 3.11%
Number of daily rates quoted 884 801 767
Median daily rate £436 £400 £380
Median daily rate % change year-on-year
+8.87% +5.26%
90% offered a daily rate of more than £215 £250 £205
10% offered a daily rate of more than £575 £550 £528
UK excluding London median daily rate £400 £390 £365
% change year-on-year
+2.56% +6.84%
Number of hourly rates quoted 55 64 43
Median hourly rate £14.50 £18.52 £15.00
Median hourly rate % change year-on-year
-21.70% +23.46%
90% offered a hourly rate of more than £11.33 £13.00 £12.10
10% offered a hourly rate of more than £54.80 £37.09 £24.00
UK excluding London median hourly rate £14.50 £18.52 £15.00
% change year-on-year
-21.70% +23.46%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41378 42813 40900
As % of all contract IT jobs located in England 83.41% 81.15% 77.51%
Number of daily rates quoted 27602 28419 26033
Median daily rate £450 £425 £413
Median daily rate % change year-on-year
+5.88% +3.03%
90% offered a daily rate of more than £300 £290 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1058 1189 1138
Median hourly rate £32.00 £32.50 £23.50
Median hourly rate % change year-on-year
-1.53% +38.29%
90% offered a hourly rate of more than £13.00 £13.00 £12.50
10% offered a hourly rate of more than £50.00 £48.23 £47.50
UK excluding London median hourly rate £32.66 £34.00 £26.00
% change year-on-year
-3.95% +30.76%

Service Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 29 September 2016.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 29 September 2016.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 29 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +12 666 £475 +14.45% 58
South East +15 320 £425 +13.33% 35
North West -7 112 £450 -9.09% 26
West Midlands +1 109 £390 -6.86% 22
Yorkshire +5 76 £425 +41.66% 9
South West +10 50 £325 -17.72% 7
East of England -3 38 £375 - 12
North East -28 30 £310 -20.51% 5
East Midlands -26 17 £500 +14.28% 10
Midlands -3 3 £500 -
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 29 September 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1597 (58.37%) ITIL
2 693 (25.33%) ITSM
3 558 (20.39%) Security Cleared
4 545 (19.92%) Finance
5 478 (17.47%) Windows
6 464 (16.96%) Microsoft
7 457 (16.70%) Service Delivery
8 404 (14.77%) Agile Software Development
9 397 (14.51%) SC Cleared
10 387 (14.14%) Project Management
11 363 (13.27%) Configuration Management
12 318 (11.62%) Stakeholder Management
13 316 (11.55%) ITIL V3
14 312 (11.40%) Linux
15 298 (10.89%) Change Management
15 298 (10.89%) ServiceNow
16 277 (10.12%) VMware
17 274 (10.01%) SLA
18 271 (9.90%) Active Directory
19 258 (9.43%) MS Office
20 243 (8.88%) Oracle
21 242 (8.85%) Problem Management
22 234 (8.55%) MS Excel
23 226 (8.26%) Analytical Skills
24 223 (8.15%) Management Information System
24 223 (8.15%) Incident Management
25 211 (7.71%) PRINCE2
26 200 (7.31%) Unix
27 199 (7.27%) ITIL Certification
28 187 (6.83%) DNS

Service Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 121 (4.42%) SharePoint
2 114 (4.17%) Apache
3 103 (3.76%) Confluence
4 101 (3.69%) Elasticsearch
5 73 (2.67%) CMS
6 61 (2.23%) MS Exchange
7 29 (1.06%) Skype for Business
7 29 (1.06%) WebLogic
7 29 (1.06%) WebSphere
8 23 (0.84%) IIS
8 23 (0.84%) OpenStack
9 21 (0.77%) Blackberry Enterprise Server
10 18 (0.66%) Exchange Server 2007
10 18 (0.66%) Exchange Server 2010
11 15 (0.55%) IBM Notes
12 13 (0.48%) BizTalk Server
12 13 (0.48%) Exchange Server 2003
13 12 (0.44%) Oracle Workflow
14 11 (0.40%) Drupal
14 11 (0.40%) Tomcat
Applications
1 258 (9.43%) MS Office
2 234 (8.55%) MS Excel
3 97 (3.55%) HipChat
3 97 (3.55%) MS PowerPoint
4 52 (1.90%) MS Visio
5 38 (1.39%) MS Project
6 10 (0.37%) Spreadsheet
7 3 (0.11%) Adobe Creative Suite
7 3 (0.11%) CATIA
8 2 (0.073%) AutoCAD
8 2 (0.073%) Maya
8 2 (0.073%) SPSS
Business Applications
1 74 (2.70%) Remedy ITSM
2 23 (0.84%) Dynamics CRM
3 20 (0.73%) SAP ERP
4 13 (0.48%) SAP CRM
5 8 (0.29%) Oracle Applications
6 6 (0.22%) Faxination
7 5 (0.18%) SAP HR
7 5 (0.18%) SAP Oil and Gas
8 4 (0.15%) Dynamics AX
9 3 (0.11%) BASE24
9 3 (0.11%) Infor M3
9 3 (0.11%) SAP SD
9 3 (0.11%) SAP SM
9 3 (0.11%) Unit4 Business World
10 2 (0.073%) Maximo
10 2 (0.073%) Oracle EBS
10 2 (0.073%) SAP CO
10 2 (0.073%) SAP FI
10 2 (0.073%) SAP FI/CO
10 2 (0.073%) SAP HCM
Cloud Services
1 145 (5.30%) Amazon AWS
2 88 (3.22%) PaaS
3 85 (3.11%) IaaS
4 76 (2.78%) Microsoft Azure
5 61 (2.23%) Office 365
6 57 (2.08%) SaaS
7 39 (1.43%) Cloud Computing
8 10 (0.37%) Azure Active Directory
9 9 (0.33%) AWS CloudFormation
10 7 (0.26%) Google Apps
10 7 (0.26%) Mimecast
11 6 (0.22%) AWS Lambda
12 3 (0.11%) GitHub
12 3 (0.11%) Google Analytics
13 2 (0.073%) Google Drive
13 2 (0.073%) Rackspace Cloud
13 2 (0.073%) SuccessFactors
14 1 (0.037%) IBM Cloud
14 1 (0.037%) SoftLayer
14 1 (0.037%) Trello
Communications & Networking
1 187 (6.83%) DNS
2 122 (4.46%) LAN
3 114 (4.17%) Firewall
4 113 (4.13%) WAN
5 98 (3.58%) OpenLDAP
5 98 (3.58%) OpenVPN
5 98 (3.58%) SSH
6 77 (2.81%) Internet
7 61 (2.23%) TCP/IP
8 60 (2.19%) VPN
9 59 (2.16%) SAN
10 46 (1.68%) LDAP
11 43 (1.57%) Wireless
12 39 (1.43%) Ethernet
13 34 (1.24%) SSL
14 33 (1.21%) Network Security
15 31 (1.13%) DHCP
16 30 (1.10%) Wi-Fi
17 28 (1.02%) Cisco ASA
18 24 (0.88%) Cisco Nexus
Database & Business Intelligence
1 98 (3.58%) Hadoop
2 94 (3.44%) PostgreSQL
3 90 (3.29%) SQL Server
4 54 (1.97%) Oracle Database
5 31 (1.13%) Data Warehouse
6 28 (1.02%) BusinessObjects
6 28 (1.02%) Relational Database
7 24 (0.88%) SQL Server Reporting Services
8 19 (0.69%) Oracle Reports
9 18 (0.66%) RDBMS
10 17 (0.62%) Oracle Database 11g
10 17 (0.62%) Oracle OWB
10 17 (0.62%) SQL Server 2008
11 16 (0.58%) MySQL
11 16 (0.58%) QlikView
12 13 (0.48%) SQL Server Integration Services
13 12 (0.44%) SQL Server 2012
14 10 (0.37%) Big Data
15 9 (0.33%) Oracle BI EE
16 8 (0.29%) DB2
Development Applications
1 156 (5.70%) JIRA
2 137 (5.01%) Jenkins
3 118 (4.31%) Git (software)
4 111 (4.06%) Maven
5 108 (3.95%) Ant
6 106 (3.87%) JUnit
7 104 (3.80%) Sonatype Nexus
8 97 (3.55%) JIRA Agile
8 97 (3.55%) SonarQube
9 94 (3.44%) Liquibase
10 80 (2.92%) Bitbucket
11 24 (0.88%) Team Foundation Server
12 22 (0.80%) Visual Studio
13 21 (0.77%) Subversion
14 16 (0.58%) Oracle Forms
15 13 (0.48%) ClearQuest
16 12 (0.44%) Artifactory
16 12 (0.44%) Rational DOORS
17 10 (0.37%) ClearCase
18 9 (0.33%) MSI
General
1 545 (19.92%) Finance
2 148 (5.41%) Telecoms
3 133 (4.86%) Banking
4 97 (3.55%) Retail
5 71 (2.60%) Legal
6 44 (1.61%) Marketing
7 42 (1.54%) Law
8 34 (1.24%) Manufacturing
9 33 (1.21%) Financial Institution
10 27 (0.99%) Pharmaceutical
11 24 (0.88%) Back Office
12 21 (0.77%) Publishing
13 18 (0.66%) Billing
13 18 (0.66%) German Language
14 16 (0.58%) Front Office
14 16 (0.58%) Military
15 14 (0.51%) Investment Banking
16 13 (0.48%) Advertising
16 13 (0.48%) French Language
17 11 (0.40%) Retail Banking
Job Titles
1 499 (18.24%) Analyst
2 324 (11.84%) Service Manager
3 217 (7.93%) Architect
4 200 (7.31%) Service Analyst
5 163 (5.96%) Developer
6 144 (5.26%) Consultant
7 140 (5.12%) Project Manager
8 137 (5.01%) Delivery Manager
9 122 (4.46%) Service Desk Analyst
10 107 (3.91%) Business Analyst
10 107 (3.91%) Services Delivery Manager
11 96 (3.51%) IT Manager
12 90 (3.29%) ITIL Manager
13 89 (3.25%) DevOps Engineer
14 82 (3.00%) Support Analyst
15 81 (2.96%) ServiceNow Developer
16 76 (2.78%) Administrator
17 68 (2.49%) Service Architect
18 67 (2.45%) Transition Manager
19 64 (2.34%) IT Analyst
Libraries, Frameworks & Software Standards
1 113 (4.13%) HTML
2 109 (3.98%) ELK Stack
3 102 (3.73%) Web Services
4 98 (3.58%) MCollective
4 98 (3.58%) Software Packaging
5 92 (3.36%) XML
6 82 (3.00%) CSS
7 64 (2.34%) Middleware
8 58 (2.12%) .NET
9 29 (1.06%) Ajax
10 19 (0.69%) SOAP
11 17 (0.62%) REST
11 17 (0.62%) XHTML
12 16 (0.58%) HTML5
12 16 (0.58%) J2EE
13 15 (0.55%) Spring
14 12 (0.44%) Silverlight
15 11 (0.40%) .NET Framework
15 11 (0.40%) ASP.NET
15 11 (0.40%) WebCenter
Miscellaneous
1 226 (8.26%) Analytical Skills
2 223 (8.15%) Management Information System
3 162 (5.92%) Data Centre
4 112 (4.09%) CMDB
5 62 (2.27%) Mainframe
6 49 (1.79%) Virtual Team
7 46 (1.68%) Computer Science
8 43 (1.57%) Blackberry
9 34 (1.24%) Clustering
10 31 (1.13%) User Experience
11 23 (0.84%) Fat Client
11 23 (0.84%) Thin Client
12 22 (0.80%) Driving Licence
13 20 (0.73%) PMI
14 19 (0.69%) Data Protection Act
14 19 (0.69%) Hedge funds
15 17 (0.62%) LPAR
15 17 (0.62%) Replication
15 17 (0.62%) Smart Meter
15 17 (0.62%) Smartphone
Operating Systems
1 478 (17.47%) Windows
2 312 (11.40%) Linux
3 200 (7.31%) Unix
4 127 (4.64%) Windows Server
5 123 (4.50%) Windows 7
6 98 (3.58%) CentOS
7 81 (2.96%) AIX
8 67 (2.45%) Windows Server 2008
9 64 (2.34%) Red Hat Enterprise Linux
10 62 (2.27%) Solaris
11 52 (1.90%) Windows Server 2012
12 47 (1.72%) Windows XP
13 41 (1.50%) Windows Server 2003
14 34 (1.24%) Windows 10
15 32 (1.17%) Apple iOS
16 27 (0.99%) Android
17 26 (0.95%) Windows 8
18 17 (0.62%) SUSE
19 16 (0.58%) Mac OS X
20 15 (0.55%) zOS
Processes & Methodologies
1 1597 (58.37%) ITIL
2 693 (25.33%) ITSM
3 457 (16.70%) Service Delivery
4 404 (14.77%) Agile Software Development
5 387 (14.14%) Project Management
6 363 (13.27%) Configuration Management
7 318 (11.62%) Stakeholder Management
8 316 (11.55%) ITIL V3
9 298 (10.89%) Change Management
10 242 (8.85%) Problem Management
11 223 (8.15%) Incident Management
12 211 (7.71%) PRINCE2
13 187 (6.83%) DevOps
14 164 (5.99%) Service Design
15 161 (5.88%) Workflow
16 150 (5.48%) Scrum
17 136 (4.97%) Continuous Integration
18 133 (4.86%) Continuous Delivery
19 130 (4.75%) Continuous Improvement
20 123 (4.50%) Migration
Programming Languages
1 180 (6.58%) SQL
2 155 (5.67%) Shell Script
3 132 (4.82%) JavaScript
4 103 (3.76%) Ruby
5 98 (3.58%) Perl
6 82 (3.00%) PowerShell
7 78 (2.85%) Java
8 36 (1.32%) C
9 27 (0.99%) Python
10 25 (0.91%) C#
10 25 (0.91%) C++
11 23 (0.84%) PL/SQL
12 19 (0.69%) Bash Shell
12 19 (0.69%) VBScript
13 18 (0.66%) PHP
13 18 (0.66%) VB
14 14 (0.51%) T-SQL
15 13 (0.48%) Korn
16 6 (0.22%) VB.NET
17 5 (0.18%) VBA
Qualifications
1 558 (20.39%) Security Cleared
2 397 (14.51%) SC Cleared
3 199 (7.27%) ITIL Certification
4 159 (5.81%) Degree
5 89 (3.25%) DV Cleared
6 56 (2.05%) BPSS Clearance
7 55 (2.01%) Microsoft Certification
8 54 (1.97%) CTC Cleared
8 54 (1.97%) ITIL Foundation Certificate
9 48 (1.75%) PMI Certification
10 47 (1.72%) Cisco Certification
11 39 (1.43%) MCP
12 36 (1.32%) PMP
13 33 (1.21%) CISSP
14 31 (1.13%) PRINCE2 Certification
15 30 (1.10%) CCNA
16 24 (0.88%) MCSE
17 22 (0.80%) ISEB
18 19 (0.69%) CISM
19 14 (0.51%) CCNP
Quality Assurance & Compliance
1 274 (10.01%) SLA
2 51 (1.86%) Sarbanes-Oxley
3 43 (1.57%) QA
4 42 (1.54%) ISO/IEC 27001
5 34 (1.24%) Disclosure Scotland
6 27 (0.99%) PCI DSS
7 24 (0.88%) ISO 9001
8 23 (0.84%) COBIT
9 10 (0.37%) Data Quality
10 6 (0.22%) ISO/IEC 20000
10 6 (0.22%) JSP 440
10 6 (0.22%) PMBOK
11 5 (0.18%) ISO22301
12 3 (0.11%) HMG Security Policy Framework
13 2 (0.073%) GxP
13 2 (0.073%) HL7
13 2 (0.073%) ISO 14001
13 2 (0.073%) ISO/IEC 17799
14 1 (0.037%) HMG Infosec
14 1 (0.037%) MiFID
System Software
1 271 (9.90%) Active Directory
2 120 (4.39%) VMware Infrastructure
3 109 (3.98%) Docker
4 98 (3.58%) Postfix
4 98 (3.58%) Squid
5 97 (3.55%) vCloud
6 39 (1.43%) RACF
7 36 (1.32%) vSphere
8 27 (0.99%) Virtual Machines
9 23 (0.84%) Hyper-V
10 20 (0.73%) ACF2
11 19 (0.69%) Microsoft App-V
11 19 (0.69%) XenDesktop
12 16 (0.58%) Virtual Desktop
12 16 (0.58%) VMware ESXi
12 16 (0.58%) XenApp
13 12 (0.44%) Veritas Volume Manager
14 11 (0.40%) NFS
14 11 (0.40%) VMware ESX
15 10 (0.37%) Terminal Services
Systems Management
1 174 (6.36%) Puppet
2 146 (5.34%) Ansible
3 112 (4.09%) Terraform
4 104 (3.80%) logstash
5 101 (3.69%) Kibana
6 99 (3.62%) ZABBIX
7 98 (3.58%) Kubernetes
7 98 (3.58%) Rancher
8 79 (2.89%) SCCM
9 49 (1.79%) zSecure
10 39 (1.43%) Tivoli
11 38 (1.39%) Opscode Chef
12 36 (1.32%) SCOM
13 22 (0.80%) NetBackup
14 21 (0.77%) Tivoli Storage Manager
15 17 (0.62%) Packer
16 15 (0.55%) Oracle ZFS
17 14 (0.51%) WSUS
18 13 (0.48%) Nagios
19 12 (0.44%) Netcool
Vendors
1 464 (16.96%) Microsoft
2 298 (10.89%) ServiceNow
3 277 (10.12%) VMware
4 243 (8.88%) Oracle
5 161 (5.88%) Cisco
6 143 (5.23%) HP
7 132 (4.82%) Remedy
8 98 (3.58%) Sonatype
9 89 (3.25%) Citrix
10 88 (3.22%) Atlassian
10 88 (3.22%) IBM
11 77 (2.81%) SAP
12 69 (2.52%) BMC
13 62 (2.27%) Red Hat
14 58 (2.12%) CA
15 41 (1.50%) CheckPoint
15 41 (1.50%) LANDesk
16 31 (1.13%) EMC
16 31 (1.13%) F5
17 28 (1.02%) Apple
Rickmansworth, Hertfordshire
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Basingstoke
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Rate: £150 - £200 per annum
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West Midlands
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Newcastle Upon Tyne, Tyne and Wear
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Rate: £130 - £160 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
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Winchester, Hampshire
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Posted: Yesterday
London
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Rate: From £250 to £300 per day
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West Midlands
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Rate: £500 per day
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Greater Manchester
Interaction Recruitment PLC
Rate: £600 - 800 per day
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Telford, Shropshire
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Rate: £350 - £400 per day
Posted: 2 days ago
London
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Rate: £500 - £600 per day
Posted: Yesterday
Birmingham, West Midlands (County)
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Birmingham, United Kingdom
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