The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 2 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
2 May 2016
Same period 2015 Same period 2014
Service Management
Rank 72 78 83
Rank change year-on-year
+6 +5
Contract jobs citing Service Management 1404 1302 1218
As % of all contract IT jobs located in England 2.75% 2.53% 2.41%
As % of the Processes & Methodologies category 3.36% 3.20% 3.10%
Number of daily rates quoted 894 746 734
Median daily rate £425 £400 £388
Median daily rate % change year-on-year
+6.25% +3.22%
90% offered a daily rate of more than £230 £225 £200
10% offered a daily rate of more than £563 £547 £525
UK excluding London median daily rate £400 £361 £350
% change year-on-year
+10.80% +3.14%
Number of hourly rates quoted 32 50 45
Median hourly rate £14.00 £15.50 £16.33
Median hourly rate % change year-on-year
-9.67% -5.05%
90% offered a hourly rate of more than £11.55 £12.50 £10.25
10% offered a hourly rate of more than £23.10 £42.50 £46.25
UK excluding London median hourly rate £14.50 £13.35 £19.50
% change year-on-year
+8.61% -31.53%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41757 40716 39322
As % of all contract IT jobs located in England 81.71% 79.07% 77.95%
Number of daily rates quoted 27936 25809 24953
Median daily rate £445 £418 £400
Median daily rate % change year-on-year
+6.58% +4.37%
90% offered a daily rate of more than £300 £285 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 923 1189 1163
Median hourly rate £32.00 £29.00 £30.00
Median hourly rate % change year-on-year
+10.34% -3.33%
90% offered a hourly rate of more than £12.75 £12.40 £12.50
10% offered a hourly rate of more than £47.91 £47.83 £50.00
UK excluding London median hourly rate £36.00 £30.50 £31.50
% change year-on-year
+18.03% -3.17%

Service Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 2 May 2016.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 2 May 2016.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 2 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 544 £450 - 69
South East +1 356 £400 +6.66% 37
West Midlands +34 133 £370 +32.14% 11
North West +10 109 £400 +14.28% 25
South West -10 79 £375 -1.63% 15
Yorkshire -34 61 £438 +25.00% 21
East of England -8 49 £375 -11.76% 14
East Midlands +9 38 £375 -6.25% 8
North East -34 32 £285 -5.00% 5
Midlands -5 1 £450 -
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 2 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1595 (61.35%) ITIL
2 634 (24.38%) ITSM
3 592 (22.77%) Finance
4 470 (18.08%) Microsoft
5 465 (17.88%) Service Delivery
6 446 (17.15%) Windows
7 441 (16.96%) Security Cleared
8 406 (15.62%) Project Management
9 330 (12.69%) Change Management
10 324 (12.46%) Agile Software Development
11 310 (11.92%) ITIL V3
12 297 (11.42%) SC Cleared
13 292 (11.23%) Incident Management
14 277 (10.65%) Problem Management
14 277 (10.65%) Active Directory
15 274 (10.54%) SLA
16 247 (9.50%) Stakeholder Management
17 246 (9.46%) ServiceNow
18 243 (9.35%) Management Information System
19 236 (9.08%) ITIL Certification
20 234 (9.00%) Analytical Skills
21 224 (8.62%) MS Excel
22 209 (8.04%) Configuration Management
23 207 (7.96%) MS Office
24 206 (7.92%) SQL
24 206 (7.92%) PRINCE2
25 198 (7.62%) Linux
26 187 (7.19%) VMware
27 175 (6.73%) Degree
28 171 (6.58%) Telecoms

Service Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 87 (3.35%) SharePoint
2 74 (2.85%) CMS
3 64 (2.46%) MS Exchange
4 53 (2.04%) OpenStack
5 42 (1.62%) Skype for Business
6 35 (1.35%) WebSphere
7 33 (1.27%) Blackberry Enterprise Server
8 31 (1.19%) IIS
9 30 (1.15%) WebLogic
10 29 (1.12%) Exchange Server 2010
11 19 (0.73%) Apache
11 19 (0.73%) IBM Notes
12 13 (0.50%) Exchange Server 2003
12 13 (0.50%) Exchange Server 2013
13 12 (0.46%) Elasticsearch
13 12 (0.46%) JBoss
14 10 (0.38%) BizTalk Server
14 10 (0.38%) SharePoint 2010
15 9 (0.35%) CICS
15 9 (0.35%) Tomcat
Applications
1 224 (8.62%) MS Excel
2 207 (7.96%) MS Office
3 61 (2.35%) MS Visio
4 59 (2.27%) MS PowerPoint
5 40 (1.54%) MS Project
6 9 (0.35%) Spreadsheet
7 8 (0.31%) Adobe Creative Suite
7 8 (0.31%) AutoCAD
8 6 (0.23%) Acrobat
9 4 (0.15%) SPSS
10 3 (0.12%) Adobe After Effects
10 3 (0.12%) Adobe Premiere
10 3 (0.12%) Final Cut Pro
10 3 (0.12%) S-PLUS
11 2 (0.077%) Open Workbench
12 1 (0.038%) Photoshop
12 1 (0.038%) ProjectWise
Business Applications
1 99 (3.81%) Remedy ITSM
2 16 (0.62%) Dynamics CRM
3 15 (0.58%) SAP ERP
4 10 (0.38%) Unit4 Business World
5 8 (0.31%) SAP CRM
6 7 (0.27%) Oracle EBS
7 6 (0.23%) Dynamics AX
7 6 (0.23%) SAP SM
8 4 (0.15%) Maximo
8 4 (0.15%) Oracle Applications
9 3 (0.12%) assyst
9 3 (0.12%) BASE24
9 3 (0.12%) Oracle Payables
9 3 (0.12%) Oracle Receivables
9 3 (0.12%) SAP PM
10 2 (0.077%) Dynamics GP
10 2 (0.077%) Oracle BPM
10 2 (0.077%) Oracle EBS R12
10 2 (0.077%) SAP Oil and Gas
11 1 (0.038%) SAP Payroll
Cloud Services
1 96 (3.69%) Microsoft Azure
2 62 (2.38%) Office 365
3 61 (2.35%) Amazon AWS
4 53 (2.04%) Cloud Computing
5 25 (0.96%) Azure Active Directory
6 23 (0.88%) SaaS
7 19 (0.73%) IaaS
8 16 (0.62%) PaaS
9 5 (0.19%) Google Apps
10 4 (0.15%) Boomi
10 4 (0.15%) Mimecast
10 4 (0.15%) Virtual Private Cloud
11 3 (0.12%) Adobe Analytics
11 3 (0.12%) AWS CloudFormation
11 3 (0.12%) AWS Elastic Beanstalk
11 3 (0.12%) AWS OpsWorks
11 3 (0.12%) GitHub
11 3 (0.12%) Google Analytics
11 3 (0.12%) Google Cloud Platform
12 2 (0.077%) Amazon EC2
Communications & Networking
1 154 (5.92%) LAN
2 132 (5.08%) WAN
3 103 (3.96%) Firewall
4 100 (3.85%) DNS
5 92 (3.54%) VPN
6 75 (2.88%) SAN
7 69 (2.65%) Internet
8 62 (2.38%) Network Security
9 56 (2.15%) TCP/IP
10 42 (1.62%) Wireless
11 40 (1.54%) Wi-Fi
12 39 (1.50%) VoIP
13 36 (1.38%) NAS
14 33 (1.27%) SSL
15 32 (1.23%) MPLS
16 31 (1.19%) DHCP
17 22 (0.85%) 3G
18 21 (0.81%) VLAN
19 20 (0.77%) Multicast
19 20 (0.77%) Skype
Database & Business Intelligence
1 121 (4.65%) SQL Server
2 28 (1.08%) Oracle Database
3 26 (1.00%) Data Warehouse
3 26 (1.00%) DB2
4 22 (0.85%) Azure SQL Database
5 20 (0.77%) BusinessObjects
5 20 (0.77%) Relational Database
6 18 (0.69%) MongoDB
7 15 (0.58%) SQL Server 2008
8 14 (0.54%) SQL Server Reporting Services
9 13 (0.50%) Oracle Reports
9 13 (0.50%) SQL Server 2012
9 13 (0.50%) SQL Server Integration Services
10 12 (0.46%) SAP Data Services
10 12 (0.46%) Sybase ASE
11 11 (0.42%) Data Mining
11 11 (0.42%) NoSQL
12 10 (0.38%) Crystal Reports
13 8 (0.31%) Oracle Database 11g
13 8 (0.31%) SAP HANA
Development Applications
1 68 (2.62%) Git (software)
2 55 (2.12%) JIRA
3 52 (2.00%) Jenkins
4 42 (1.62%) Subversion
5 34 (1.31%) Maven
6 27 (1.04%) Vagrant
7 25 (0.96%) Ant
7 25 (0.96%) Hudson
8 23 (0.88%) Team Foundation Server
9 18 (0.69%) Visual Studio
10 13 (0.50%) Sonatype Nexus
11 12 (0.46%) MSI
12 10 (0.38%) JUnit
13 9 (0.35%) Octopus Deploy
14 8 (0.31%) ClearCase
15 6 (0.23%) TeamCity
16 5 (0.19%) SoapUI
17 4 (0.15%) InstallShield
17 4 (0.15%) Oracle Forms
17 4 (0.15%) WinDbg
General
1 592 (22.77%) Finance
2 171 (6.58%) Telecoms
3 158 (6.08%) Banking
4 62 (2.38%) Legal
5 50 (1.92%) Retail
6 47 (1.81%) Financial Institution
7 44 (1.69%) Front Office
8 42 (1.62%) Billing
9 32 (1.23%) Marketing
9 32 (1.23%) Pharmaceutical
10 31 (1.19%) Investment Banking
11 27 (1.04%) Back Office
12 24 (0.92%) Local Government
13 22 (0.85%) Manufacturing
14 17 (0.65%) Law
15 16 (0.62%) Publishing
16 15 (0.58%) Advertising
17 14 (0.54%) Military
18 10 (0.38%) German Language
19 8 (0.31%) Games
Job Titles
1 496 (19.08%) Analyst
2 321 (12.35%) Service Manager
3 255 (9.81%) Architect
4 190 (7.31%) Consultant
5 175 (6.73%) Project Manager
6 174 (6.69%) Service Analyst
7 138 (5.31%) Developer
8 119 (4.58%) ITIL Manager
9 110 (4.23%) Business Analyst
10 95 (3.65%) Delivery Manager
11 92 (3.54%) Service Desk Analyst
12 83 (3.19%) Support Analyst
13 77 (2.96%) IT Manager
14 75 (2.88%) Services Delivery Manager
15 70 (2.69%) Support Engineer
16 68 (2.62%) Incident Manager
17 66 (2.54%) Service Architect
18 64 (2.46%) IT Analyst
18 64 (2.46%) Transition Manager
19 63 (2.42%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 102 (3.92%) Web Services
2 92 (3.54%) XML
3 65 (2.50%) HTML
4 57 (2.19%) Middleware
5 55 (2.12%) CSS
6 50 (1.92%) .NET
7 39 (1.50%) ELK Stack
8 31 (1.19%) J2EE
9 27 (1.04%) Sensu
10 21 (0.81%) SOAP
11 18 (0.69%) Servlets
12 17 (0.65%) RabbitMQ
13 16 (0.62%) Ajax
13 16 (0.62%) ASP.NET
13 16 (0.62%) REST
14 15 (0.58%) .NET Framework
14 15 (0.58%) JSP
15 12 (0.46%) Hibernate
16 11 (0.42%) EJB
16 11 (0.42%) Spring
Miscellaneous
1 243 (9.35%) Management Information System
2 234 (9.00%) Analytical Skills
3 170 (6.54%) Data Centre
4 86 (3.31%) CMDB
5 75 (2.88%) Mainframe
6 48 (1.85%) Computer Science
7 41 (1.58%) Blackberry
8 38 (1.46%) Replication
9 29 (1.12%) Clustering
10 23 (0.88%) Hedge funds
11 22 (0.85%) Client/Server
12 21 (0.81%) Enterprise Software
13 20 (0.77%) HACMP
14 18 (0.69%) PMI
14 18 (0.69%) User Experience
15 17 (0.65%) Mobile App
15 17 (0.65%) Video Conferencing
16 16 (0.62%) BBC
17 15 (0.58%) NHS
17 15 (0.58%) Thin Client
Operating Systems
1 446 (17.15%) Windows
2 198 (7.62%) Linux
3 159 (6.12%) Unix
4 132 (5.08%) Windows Server
5 112 (4.31%) Windows 7
6 97 (3.73%) Windows Server 2008
7 66 (2.54%) Windows Server 2012
8 63 (2.42%) Solaris
9 62 (2.38%) AIX
10 58 (2.23%) Red Hat Enterprise Linux
10 58 (2.23%) Windows Server 2003
11 50 (1.92%) Windows XP
12 31 (1.19%) zOS
13 23 (0.88%) Apple iOS
13 23 (0.88%) Windows 10
13 23 (0.88%) Windows Vista
14 21 (0.81%) Windows 8
15 20 (0.77%) VMS
16 17 (0.65%) CentOS
17 13 (0.50%) Android
Processes & Methodologies
1 1595 (61.35%) ITIL
2 634 (24.38%) ITSM
3 465 (17.88%) Service Delivery
4 406 (15.62%) Project Management
5 330 (12.69%) Change Management
6 324 (12.46%) Agile Software Development
7 310 (11.92%) ITIL V3
8 292 (11.23%) Incident Management
9 277 (10.65%) Problem Management
10 247 (9.50%) Stakeholder Management
11 209 (8.04%) Configuration Management
12 206 (7.92%) PRINCE2
13 159 (6.12%) Service Design
14 130 (5.00%) Continuous Improvement
15 121 (4.65%) Migration
16 113 (4.35%) CRM
17 105 (4.04%) DevOps
18 101 (3.88%) Risk Management
19 100 (3.85%) Release Management
20 99 (3.81%) Validation
Programming Languages
1 206 (7.92%) SQL
2 103 (3.96%) PowerShell
3 91 (3.50%) JavaScript
4 90 (3.46%) Java
5 54 (2.08%) Ruby
6 50 (1.92%) Shell Script
7 41 (1.58%) C
8 37 (1.42%) Python
9 30 (1.15%) C#
10 26 (1.00%) Perl
11 14 (0.54%) C++
11 14 (0.54%) COBOL
11 14 (0.54%) VBScript
12 13 (0.50%) Bash Shell
13 12 (0.46%) PHP
14 11 (0.42%) PL/SQL
14 11 (0.42%) T-SQL
15 9 (0.35%) VB
16 8 (0.31%) Assembly Language
16 8 (0.31%) Korn
Qualifications
1 441 (16.96%) Security Cleared
2 297 (11.42%) SC Cleared
3 236 (9.08%) ITIL Certification
4 175 (6.73%) Degree
5 97 (3.73%) Microsoft Certification
6 92 (3.54%) DV Cleared
7 50 (1.92%) ITIL Foundation Certificate
8 47 (1.81%) PMI Certification
9 43 (1.65%) Cisco Certification
10 40 (1.54%) PRINCE2 Certification
11 33 (1.27%) MCP
11 33 (1.27%) MCSE
12 31 (1.19%) MCITP
12 31 (1.19%) MCTS
13 30 (1.15%) PMP
14 23 (0.88%) PRINCE2 Practitioner
15 22 (0.85%) BPSS Clearance
16 20 (0.77%) CCNP
16 20 (0.77%) ISEB
17 17 (0.65%) CISSP
Quality Assurance & Compliance
1 274 (10.54%) SLA
2 43 (1.65%) QA
3 38 (1.46%) ISO 9001
4 30 (1.15%) COBIT
5 22 (0.85%) Sarbanes-Oxley
6 21 (0.81%) Disclosure Scotland
7 14 (0.54%) ISO/IEC 27001
8 10 (0.38%) Data Quality
8 10 (0.38%) PCI DSS
9 7 (0.27%) ISO/IEC 20000
10 6 (0.23%) PMBOK
10 6 (0.23%) RMADS
11 4 (0.15%) ISO 14001
12 3 (0.12%) TickIT
13 2 (0.077%) COSO
13 2 (0.077%) ISO22301
13 2 (0.077%) MiFID
14 1 (0.038%) HMG Infosec
14 1 (0.038%) Solvency II
14 1 (0.038%) Val IT
System Software
1 277 (10.65%) Active Directory
2 146 (5.62%) VMware Infrastructure
3 39 (1.50%) ACF2
4 35 (1.35%) RACF
5 34 (1.31%) Hyper-V
5 34 (1.31%) vSphere
6 29 (1.12%) XenApp
7 27 (1.04%) Docker
7 27 (1.04%) Microsoft App-V
8 22 (0.85%) XenDesktop
9 20 (0.77%) GPFS
10 19 (0.73%) VMware ESXi
11 16 (0.62%) NFS
12 12 (0.46%) BitLocker
13 10 (0.38%) StorNext
14 9 (0.35%) Terminal Server
14 9 (0.35%) Xsan
15 8 (0.31%) UAG
15 8 (0.31%) Veritas Cluster Server
16 7 (0.27%) Terminal Services
Systems Management
1 92 (3.54%) SCCM
2 86 (3.31%) Puppet
3 71 (2.73%) SCOM
4 68 (2.62%) zSecure
5 39 (1.50%) Ansible
5 39 (1.50%) Opscode Chef
6 27 (1.04%) Uchiwa
7 26 (1.00%) Graphite
8 25 (0.96%) Packer
9 19 (0.73%) OpenView Configuration Management
10 16 (0.62%) OVSD
10 16 (0.62%) ZABBIX
11 15 (0.58%) logstash
12 14 (0.54%) BMC PATROL
13 13 (0.50%) Grafana
13 13 (0.50%) Nagios
13 13 (0.50%) NetBackup
13 13 (0.50%) Norton AntiVirus
14 12 (0.46%) Kibana
14 12 (0.46%) Terraform
Vendors
1 470 (18.08%) Microsoft
2 246 (9.46%) ServiceNow
3 187 (7.19%) VMware
4 159 (6.12%) Cisco
5 157 (6.04%) HP
6 147 (5.65%) Oracle
7 134 (5.15%) Remedy
8 106 (4.08%) Citrix
9 105 (4.04%) BMC
10 98 (3.77%) SAP
11 82 (3.15%) Red Hat
12 81 (3.12%) IBM
13 49 (1.88%) NetApp
14 43 (1.65%) LANDesk
15 42 (1.62%) Apple
16 41 (1.58%) Dell
16 41 (1.58%) Google
17 37 (1.42%) CA
18 33 (1.27%) Huawei
18 33 (1.27%) MuleSoft
East London
Eaglecliff
Rate: From £350 to £450 per day DOE
Posted: 3 days ago
Crawley, West Sussex
Comtecs
Rate: £450 - £500 Per Day
Posted: 3 days ago
London
Harvey Nash plc
Rate: £350 - £500 per day
Posted: 3 days ago
Manchester, Lancashire
Harvey Nash plc
Posted: 3 days ago
Bracknell, Berkshire
People Source Consulting
Rate: £320 - £340 per day
Posted: 3 days ago
London
Opilio Recruitment
Rate: £45k - 55k per year
Posted: 3 days ago
West Midlands (County)
IT Retail People Ltd
Rate: Up to £450 per day Excellent Team plus up to £75 pd receipted exps.
Posted: 3 days ago
London
Streamline Connections Ltd
Rate: £450 - £465 per day
Posted: 3 days ago
Halifax, West Yorkshire
Elevate Direct
Rate: From £400 to £450 per day
Posted: 4 days ago
London
Square One Resources
Rate: Up to £620 per day
Posted: 4 days ago
London
JM
Posted: 4 days ago
West Midlands
HAYS INFORMATION TECHNOLOGY
Rate: £400.00 - £600.00 per day
Posted: 4 days ago
Uxbridge, Middlesex
Lorien Resourcing
Posted: 4 days ago
Swindon, Wiltshire
Reed Technology
Rate: £40000 - £50000 per annum
Posted: 5 days ago
West Yorkshire
Sanderson
Posted: 5 days ago
Basingstoke, Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 5 days ago
Basingstoke
TDA Group
Posted: 5 days ago
Sevenoaks, Kent
Net Recruit.co.uk Ltd
Rate: £17,000 - £18,000
Posted: 5 days ago
Basingstoke
TDA Group
Posted: 5 days ago
City of London
Interquest - IQ Tech
Rate: £450 - £500 per day
Posted: 5 days ago
London
LA International
Rate: £350 - £450 per day
Posted: 6 days ago
Warwick, Warwickshire
Connectus
Rate: £325 - £350 per day
Posted: 6 days ago
Cheltenham, Gloucestershire
People Source Consulting
Rate: £400 - £550 per day + Excellent daily rates
Posted: 6 days ago
Corsham, Wiltshire
LA International
Posted: 6 days ago
Cambridge, Cambridgeshire
Lorien Resourcing
Rate: MARKET RATE
Posted: 6 days ago
Newcastle-upon-Tyne, Tyne and Wear
Synergize Consulting
Rate: £365 per day
Posted: 6 days ago
London
ComputAppoint
Rate: £300 - £400 per day
Posted: 6 days ago
London
Recruitment Genius Ltd
Rate: £225 - £250 per day
Posted: 7 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 7 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 7 days ago