The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 75 100 120
Rank change year-on-year
+25 +20
Contract jobs citing Service Management 1286 971 842
As % of all contract IT jobs located in England 2.41% 2.03% 1.68%
As % of the Processes & Methodologies category 3.27% 2.71% 2.32%
Number of daily rates quoted 781 594 444
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£380 £400 £375
Average daily rate % change year-on-year
-5.00% +6.66%
90% offered a daily rate of more than £177 £214 £225
10% offered a daily rate of more than £550 £550 £543
UK excluding London average daily rate £350 £358 £360
% change year-on-year
-2.09% -0.69%
Number of hourly rates quoted 53 46 43
Average hourly rate £15.00 £13.99 £15.93
Average hourly rate % change year-on-year
+7.25% -12.18%
90% offered a hourly rate of more than £11.20 £10.75 £11.00
10% offered a hourly rate of more than £27.26 £27.00 £32.50
UK excluding London average hourly rate £15.00 £13.75 £15.25
% change year-on-year
+9.09% -9.83%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
39381 35768 36229
As % of all contract IT jobs located in England 73.87% 74.65% 72.49%
Number of daily rates quoted 25694 22646 21510
Average daily rate £423 £405 £400
Average daily rate % change year-on-year
+4.32% +1.25%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £575 £580
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 1118 1037 1346
Average hourly rate £24.00 £27.50 £28.00
Average hourly rate % change year-on-year
-12.72% -1.78%
90% offered a hourly rate of more than £12.00 £12.75 £12.50
10% offered a hourly rate of more than £47.50 £45.00 £46.00
UK excluding London average hourly rate £25.38 £29.00 £26.90
% change year-on-year
-12.50% +7.80%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 24 October 2014.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 24 October 2014.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +25 568 £425 +3.03% 108
South East +29 291 £335 -10.66% 60
North West +33 87 £390 -14.75% 12
South West -5 72 £403 +15.00% 21
Yorkshire 0 69 £288 -13.53% 24
West Midlands +7 54 £353 -6.00% 22
East of England -14 54 £400 +14.28% 17
North East -20 45 £346 -0.71% 2
East Midlands +11 40 £360 +13.38% 12
Midlands - 3 £530 - 1
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 24 October 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1556 (64.62%) ITIL
2 495 (20.56%) ITSM
3 488 (20.27%) Service Delivery
4 468 (19.44%) Windows
5 467 (19.39%) Security Cleared
6 448 (18.60%) Microsoft
7 403 (16.74%) Project Management
7 403 (16.74%) Finance
8 318 (13.21%) SC Cleared
9 289 (12.00%) Analytical Skills
10 283 (11.75%) Incident Management
11 279 (11.59%) SLA
12 273 (11.34%) Change Management
13 269 (11.17%) PRINCE2
14 263 (10.92%) MS Office
15 251 (10.42%) Active Directory
16 249 (10.34%) MS Excel
17 221 (9.18%) Problem Management
18 208 (8.64%) SQL
19 205 (8.51%) HP
20 193 (8.01%) Cisco
20 193 (8.01%) Stakeholder Management
21 191 (7.93%) Oracle
22 188 (7.81%) Degree
23 184 (7.64%) ITIL V3
24 179 (7.43%) Management Information System
25 177 (7.35%) Remedy
26 173 (7.18%) ITIL Certification
27 152 (6.31%) Telecoms
27 152 (6.31%) Linux

Service Management
Top Related IT Skills in England by Category

For the 6 months to 24 October 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 115 (4.78%) MS Exchange
2 97 (4.03%) SharePoint
3 46 (1.91%) IIS
4 44 (1.83%) IBM Notes
4 44 (1.83%) Blackberry Enterprise Server
5 43 (1.79%) Exchange Server 2010
6 26 (1.08%) CMS
6 26 (1.08%) Exchange Server 2003
7 24 (1.00%) Lync
8 20 (0.83%) Exchange Server 2013
9 19 (0.79%) Apache
9 19 (0.79%) WebLogic
10 16 (0.66%) BizTalk Server
10 16 (0.66%) SharePoint 2010
11 11 (0.46%) WebSphere
12 9 (0.37%) SharePoint 2013
13 8 (0.33%) Documentum
14 7 (0.29%) Tomcat
15 6 (0.25%) CICS
16 5 (0.21%) NetWeaver
Applications
1 263 (10.92%) MS Office
2 249 (10.34%) MS Excel
3 87 (3.61%) MS PowerPoint
4 72 (2.99%) MS Visio
5 53 (2.20%) MS Project
6 16 (0.66%) Spreadsheet
7 7 (0.29%) SPSS
8 2 (0.083%) Photoshop
9 1 (0.042%) InfoPath
9 1 (0.042%) Acrobat
Business Applications
1 115 (4.78%) Remedy ITSM
2 25 (1.04%) assyst
3 8 (0.33%) Oracle EBS
4 7 (0.29%) Maximo
4 7 (0.29%) Dynamics CRM
4 7 (0.29%) SAP Oil and Gas
4 7 (0.29%) Cognos Business Intelligence
5 6 (0.25%) Cognos TM1
5 6 (0.25%) Remedy AR System
6 4 (0.17%) SAP Retail
6 4 (0.17%) Oracle Applications
6 4 (0.17%) SAP CRM
6 4 (0.17%) SAP PM
6 4 (0.17%) SAP FI
7 3 (0.12%) BusinessWorks
7 3 (0.12%) SAP FI/CO
7 3 (0.12%) SAP CO
7 3 (0.12%) Dynamics AX
8 2 (0.083%) CA Clarity
8 2 (0.083%) SAP CS
Cloud Services
1 43 (1.79%) SaaS
2 19 (0.79%) Office 365
3 12 (0.50%) Microsoft Azure
4 9 (0.37%) Cloud Computing
4 9 (0.37%) Google Apps
5 6 (0.25%) Amazon AWS
6 3 (0.12%) PaaS
7 2 (0.083%) IaaS
Communications & Networking
1 142 (5.90%) Firewall
2 122 (5.07%) WAN
3 115 (4.78%) LAN
4 100 (4.15%) DNS
5 94 (3.90%) SAN
6 65 (2.70%) VPN
7 62 (2.57%) Internet
8 56 (2.33%) TCP/IP
8 56 (2.33%) DHCP
9 45 (1.87%) Cisco ASA
10 43 (1.79%) Network Security
11 36 (1.50%) MPLS
12 33 (1.37%) LDAP
13 28 (1.16%) DSL
13 28 (1.16%) VLAN
14 27 (1.12%) Wireless
14 27 (1.12%) Broadband
15 25 (1.04%) Ethernet
15 25 (1.04%) Cisco IOS
15 25 (1.04%) NetScaler
Database & Business Intelligence
1 113 (4.69%) SQL Server
2 54 (2.24%) Data Warehouse
3 53 (2.20%) Oracle Database
4 28 (1.16%) SQL Server Reporting Services
5 21 (0.87%) DB2
6 18 (0.75%) PostgreSQL
7 17 (0.71%) MySQL
7 17 (0.71%) SQL Server 2008
8 16 (0.66%) Data Mining
8 16 (0.66%) VLDB
8 16 (0.66%) Oracle Database 11g
9 15 (0.62%) SQL Server Integration Services
9 15 (0.62%) Oracle Reports
9 15 (0.62%) Relational Database
10 12 (0.50%) Oracle Exadata
10 12 (0.50%) Crystal Reports
11 11 (0.46%) SQL Server Analysis Services
11 11 (0.46%) SQL Server 2012
12 10 (0.42%) MS Access
13 9 (0.37%) Oracle Database 10g
Development Applications
1 11 (0.46%) Toad
2 10 (0.42%) StarTeam
3 9 (0.37%) JIRA
4 8 (0.33%) Team Foundation Server
4 8 (0.33%) PVCS
5 6 (0.25%) Visual Studio
5 6 (0.25%) ClearCase
5 6 (0.25%) ClearQuest
6 5 (0.21%) MSI
6 5 (0.21%) Ant
6 5 (0.21%) Oracle Forms
7 4 (0.17%) Oracle APEX
8 3 (0.12%) TestDirector
9 2 (0.083%) Selenium
9 2 (0.083%) Fiddler
9 2 (0.083%) SQL Server Management Studio (SSMS)
10 1 (0.042%) LabVIEW
10 1 (0.042%) Git (software)
10 1 (0.042%) DbUnit
10 1 (0.042%) PHPUnit
General
1 403 (16.74%) Finance
2 152 (6.31%) Telecoms
3 131 (5.44%) Banking
4 65 (2.70%) Retail
5 36 (1.50%) Manufacturing
6 30 (1.25%) Pharmaceutical
7 28 (1.16%) Marketing
8 26 (1.08%) Back Office
9 25 (1.04%) Law
10 24 (1.00%) Legal
10 24 (1.00%) Investment Banking
11 22 (0.91%) Publishing
12 21 (0.87%) Billing
13 20 (0.83%) Military
14 19 (0.79%) Games
15 15 (0.62%) Front Office
16 13 (0.54%) Financial Institution
17 9 (0.37%) Automotive
18 8 (0.33%) Electronics
18 8 (0.33%) Local Government
Job Titles
1 595 (24.71%) Analyst
2 311 (12.92%) Service Manager
3 247 (10.26%) Service Analyst
4 214 (8.89%) Project Manager
5 172 (7.14%) Architect
6 117 (4.86%) Consultant
7 99 (4.11%) Support Analyst
7 99 (4.11%) Service Desk Analyst
8 98 (4.07%) Delivery Manager
9 80 (3.32%) Business Analyst
10 77 (3.20%) Services Delivery Manager
11 66 (2.74%) Transition Manager
12 65 (2.70%) Support Engineer
13 53 (2.20%) Service Management Analyst
14 51 (2.12%) 2nd Line Support
15 49 (2.03%) Service Transition Manager
16 48 (1.99%) Senior Manager
17 46 (1.91%) Administrator
18 45 (1.87%) Network Engineer
19 42 (1.74%) 1st Line Support
Libraries, Frameworks & Software Standards
1 53 (2.20%) Web Services
2 34 (1.41%) Middleware
3 26 (1.08%) .NET
4 24 (1.00%) XML
5 21 (0.87%) HTML
6 14 (0.58%) CSS
7 10 (0.42%) .NET Framework
8 9 (0.37%) Regular Expression
8 9 (0.37%) J2EE
8 9 (0.37%) SOAP
9 8 (0.33%) ASP.NET
10 7 (0.29%) JDBC
10 7 (0.29%) Ajax
11 6 (0.25%) Oracle Fusion
11 6 (0.25%) HTML5
12 5 (0.21%) Java EE
12 5 (0.21%) JNDI
12 5 (0.21%) SAP Basis
12 5 (0.21%) JMS
13 4 (0.17%) Application Packaging
Miscellaneous
1 289 (12.00%) Analytical Skills
2 179 (7.43%) Management Information System
3 73 (3.03%) Blackberry
4 61 (2.53%) CMDB
5 52 (2.16%) Computer Science
6 46 (1.91%) Statistics
7 39 (1.62%) NHS
8 33 (1.37%) Performance Metrics
9 32 (1.33%) Clustering
10 29 (1.20%) Thin Client
10 29 (1.20%) Fat Client
10 29 (1.20%) Mathematics
11 26 (1.08%) Replication
12 24 (1.00%) Data Protection Act
13 23 (0.96%) PMI
14 21 (0.87%) iPad
15 20 (0.83%) Client/Server
15 20 (0.83%) DTV
15 20 (0.83%) Mainframe
16 17 (0.71%) Open Source
Operating Systems
1 468 (19.44%) Windows
2 152 (6.31%) Linux
2 152 (6.31%) Windows Server 2008
3 135 (5.61%) UNIX
4 133 (5.52%) Windows 7
5 117 (4.86%) Windows Server 2003
6 82 (3.41%) Windows XP
7 41 (1.70%) CentOS
8 34 (1.41%) Solaris
9 33 (1.37%) AIX
10 26 (1.08%) Ubuntu
11 25 (1.04%) Windows Server 2012
12 21 (0.87%) Windows 8
13 16 (0.66%) Red Hat Enterprise Linux
13 16 (0.66%) Apple iOS
14 15 (0.62%) Windows Vista
14 15 (0.62%) Android
15 14 (0.58%) Windows NT
16 11 (0.46%) Oracle Linux
17 10 (0.42%) HPUX
Processes & Methodologies
1 1556 (64.62%) ITIL
2 495 (20.56%) ITSM
3 488 (20.27%) Service Delivery
4 403 (16.74%) Project Management
5 283 (11.75%) Incident Management
6 273 (11.34%) Change Management
7 269 (11.17%) PRINCE2
8 221 (9.18%) Problem Management
9 193 (8.01%) Stakeholder Management
10 184 (7.64%) ITIL V3
11 123 (5.11%) Configuration Management
12 110 (4.57%) Supplier Management
13 109 (4.53%) Disaster Recovery
14 107 (4.44%) Continuous Improvement
15 105 (4.36%) Risk Management
16 101 (4.19%) Agile Software Development
17 95 (3.95%) Migration
18 86 (3.57%) Workflow
19 82 (3.41%) Release Management
19 82 (3.41%) Performance Management
Programming Languages
1 208 (8.64%) SQL
2 42 (1.74%) Java
3 40 (1.66%) C
4 32 (1.33%) JavaScript
5 31 (1.29%) Python
6 30 (1.25%) PowerShell
7 29 (1.20%) VBA
8 25 (1.04%) Shell Script
9 21 (0.87%) PL/SQL
10 18 (0.75%) VB
10 18 (0.75%) Perl
11 17 (0.71%) C#
12 15 (0.62%) T-SQL
13 11 (0.46%) PHP
14 6 (0.25%) C++
14 6 (0.25%) VBScript
15 5 (0.21%) WebLogic Scripting Tool
15 5 (0.21%) Ruby
15 5 (0.21%) Korn
16 4 (0.17%) VB.NET
Qualifications
1 467 (19.39%) Security Cleared
2 318 (13.21%) SC Cleared
3 188 (7.81%) Degree
4 173 (7.18%) ITIL Certification
5 92 (3.82%) DV Cleared
6 88 (3.65%) ITIL Foundation Certificate
7 86 (3.57%) Microsoft Certification
8 57 (2.37%) MCP
9 53 (2.20%) PRINCE2 Practitioner
10 51 (2.12%) PMI Certification
11 49 (2.03%) ISEB
12 44 (1.83%) CISSP
12 44 (1.83%) MCSE
13 42 (1.74%) PMP
14 41 (1.70%) PRINCE2 Certification
14 41 (1.70%) Cisco Certification
15 30 (1.25%) CCNA
15 30 (1.25%) MCITP
16 27 (1.12%) MCTS
17 20 (0.83%) CCNP
Quality Assurance & Compliance
1 279 (11.59%) SLA
2 71 (2.95%) QA
3 66 (2.74%) ISO/IEC 27001
4 39 (1.62%) COBIT
5 30 (1.25%) Sarbanes-Oxley
6 25 (1.04%) ISO 9001
7 14 (0.58%) BS15000
8 11 (0.46%) PCI DSS
8 11 (0.46%) JSP 440
9 6 (0.25%) GxP
9 6 (0.25%) P3O
10 5 (0.21%) BS25999
11 4 (0.17%) ISO 9000
12 3 (0.12%) ISO 14001
13 2 (0.083%) BS7799
13 2 (0.083%) 21 CFR Part 11
13 2 (0.083%) GCP
13 2 (0.083%) GMP
14 1 (0.042%) ISO/IEC 20000
14 1 (0.042%) Solvency II
System Software
1 251 (10.42%) Active Directory
2 99 (4.11%) VMware Infrastructure
3 60 (2.49%) Hyper-V
4 42 (1.74%) vSphere
5 39 (1.62%) XenApp
6 22 (0.91%) NLBS
7 21 (0.87%) VMware ESXi
8 18 (0.75%) Xen
9 16 (0.66%) VMware ESX
10 15 (0.62%) Oracle RAC
10 15 (0.62%) VMware Server
11 14 (0.58%) Citrix Presentation Server
11 14 (0.58%) Firmware
12 12 (0.50%) NFS
13 10 (0.42%) vCloud
14 9 (0.37%) FreeRADIUS
14 9 (0.37%) XenDesktop
15 8 (0.33%) Microsoft Virtual Server
16 6 (0.25%) Oracle RMAN
17 5 (0.21%) Microsoft App-V
Systems Management
1 30 (1.25%) WSUS
1 30 (1.25%) SCCM
2 29 (1.20%) Tivoli
3 28 (1.16%) Systems Management Server (SMS)
4 27 (1.12%) Backup Exec
5 26 (1.08%) OpenView
6 22 (0.91%) HP UCMDB
7 20 (0.83%) SCOM
8 18 (0.75%) WhatsUp Gold
8 18 (0.75%) CA Spectrum
9 16 (0.66%) McAfee ePO
9 16 (0.66%) Nagios
10 13 (0.54%) OVSD
10 13 (0.54%) HP Quality Center
10 13 (0.54%) Puppet
11 12 (0.50%) NetBackup
11 12 (0.50%) EMC NetWorker
12 11 (0.46%) Tivoli Monitoring
12 11 (0.46%) Netcool
13 10 (0.42%) Oracle Enterprise Manager
Vendors
1 448 (18.60%) Microsoft
2 205 (8.51%) HP
3 193 (8.01%) Cisco
4 191 (7.93%) Oracle
5 177 (7.35%) Remedy
6 147 (6.10%) Citrix
7 143 (5.94%) VMware
8 111 (4.61%) BMC
9 93 (3.86%) SAP
10 89 (3.70%) ServiceNow
11 73 (3.03%) CheckPoint
12 57 (2.37%) IBM
13 49 (2.03%) Juniper
14 46 (1.91%) Splunk
15 44 (1.83%) Lotus
16 42 (1.74%) Red Hat
17 40 (1.66%) McAfee
17 40 (1.66%) EMC
18 36 (1.50%) F5
19 30 (1.25%) CA
London
SmartSourcing plc
Posted: 10 hours ago
London
SmartSourcing plc
Posted: 13 hours ago
City, London
Fenwick Ryan
Rate: £250 - £300 per day
Posted: 22 hours ago
Northamptonshire
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Rate: £15.00 per hour
Posted: Yesterday
London
ARC IT Recruitment Ltd
Rate: £28000 Per Annum
Posted: Yesterday
Leeds, West Yorkshire
Experis Ltd
Rate: £410.45 per day
Posted: Yesterday
City, London
Stott & May
Rate: From £250 to £290 per day
Posted: Yesterday
City, London
TEKsystems
Rate: £275 - £300 per day
Posted: Yesterday
London
Eutopia Solutions Ltd
Rate: £0.00 per annum
Posted: Yesterday
City, London
HAYS INFORMATION TECHNOLOGY
Rate: £400.00 - £445.00 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: Yesterday
West London
Verticality Ltd
Rate: £450 to £500 per day
Posted: 2 days ago
South West London
Staffworx Ltd
Rate: excellent rate, please quote
Posted: 2 days ago
London
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Rate: £450 - £650 per day
Posted: 2 days ago
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Rate: £300 - £325 per day
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West London
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Rate: £350 to £450 per day
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Birmingham, West Midlands (County)
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Rate: £150 - £200 per day
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South West London
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Rate: £600 - £650 Per Day Ltd Co Basis
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Reading, Berkshire
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Rate: £300 - £340 per day
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