The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 74 113 123
Rank change year-on-year
+39 +10
Contract jobs citing Service Management 1188 895 876
As % of all contract IT jobs located in England 2.31% 1.86% 1.63%
As % of the Processes & Methodologies category 3.10% 2.49% 2.25%
Number of daily rates quoted 729 518 474
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£380 £400 £400
Average daily rate % change year-on-year
-5.00% -
90% offered a daily rate of more than £210 £200 £225
10% offered a daily rate of more than £519 £525 £550
UK excluding London average daily rate £365 £350 £355
% change year-on-year
+4.28% -1.40%
Number of hourly rates quoted 39 45 37
Average hourly rate £15.00 £13.97 £17.00
Average hourly rate % change year-on-year
+7.37% -17.82%
90% offered a hourly rate of more than £12.40 £10.20 £11.00
10% offered a hourly rate of more than £25.00 £34.50 £48.40
UK excluding London average hourly rate £15.50 £13.75 £15.50
% change year-on-year
+12.72% -11.29%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38289 35908 38956
As % of all contract IT jobs located in England 74.49% 74.49% 72.54%
Number of daily rates quoted 24309 22565 22981
Average daily rate £413 £401 £400
Average daily rate % change year-on-year
+2.99% +0.12%
90% offered a daily rate of more than £275 £275 £269
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 1079 1022 1423
Average hourly rate £23.50 £29.00 £31.50
Average hourly rate % change year-on-year
-18.96% -7.93%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £47.50 £50.00 £45.50
UK excluding London average hourly rate £25.75 £30.00 £30.00
% change year-on-year
-14.16% -

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 17 September 2014.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 17 September 2014.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +23 499 £407 -4.17% 103
South East +34 254 £356 +1.57% 61
Yorkshire +21 87 £310 -6.48% 13
North West +18 76 £390 +11.42% 20
South West +1 74 £400 +14.28% 19
West Midlands +15 58 £358 -4.66% 12
East of England -6 54 £425 +6.25% 19
North East -13 40 £334 +6.11% 6
East Midlands +17 36 £410 +64.00% 7
Midlands - 4 £453 -
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 17 September 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1505 (64.21%) ITIL
2 498 (21.25%) ITSM
3 478 (20.39%) Service Delivery
4 472 (20.14%) Security Cleared
5 470 (20.05%) Windows
6 422 (18.00%) Microsoft
7 407 (17.36%) Project Management
8 365 (15.57%) Finance
9 320 (13.65%) SC Cleared
10 281 (11.99%) PRINCE2
11 277 (11.82%) SLA
12 273 (11.65%) Analytical Skills
13 262 (11.18%) Incident Management
14 256 (10.92%) Change Management
15 230 (9.81%) MS Office
16 224 (9.56%) Active Directory
17 223 (9.51%) MS Excel
18 216 (9.22%) Problem Management
19 207 (8.83%) Management Information System
20 205 (8.75%) HP
21 204 (8.70%) Remedy
22 188 (8.02%) Degree
23 187 (7.98%) Oracle
24 178 (7.59%) SQL
25 177 (7.55%) Stakeholder Management
26 173 (7.38%) Cisco
27 171 (7.30%) ITIL V3
28 161 (6.87%) ITIL Certification
29 145 (6.19%) Telecoms
30 141 (6.02%) Linux

Service Management
Top Related IT Skills in England by Category

For the 6 months to 17 September 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 94 (4.01%) MS Exchange
2 89 (3.80%) SharePoint
3 44 (1.88%) Blackberry Enterprise Server
4 39 (1.66%) Exchange Server 2010
5 38 (1.62%) IIS
6 36 (1.54%) IBM Notes
7 26 (1.11%) Lync
8 23 (0.98%) CMS
9 20 (0.85%) BizTalk Server
10 18 (0.77%) Apache
11 17 (0.73%) WebLogic
11 17 (0.73%) Exchange Server 2003
12 16 (0.68%) Exchange Server 2013
13 14 (0.60%) SharePoint 2010
14 13 (0.55%) WebSphere
15 9 (0.38%) nginx
15 9 (0.38%) SharePoint 2013
16 8 (0.34%) Tomcat
17 7 (0.30%) OpenStack
17 7 (0.30%) Documentum
Applications
1 230 (9.81%) MS Office
2 223 (9.51%) MS Excel
3 72 (3.07%) MS PowerPoint
4 69 (2.94%) MS Visio
5 62 (2.65%) MS Project
6 26 (1.11%) Spreadsheet
7 4 (0.17%) SPSS
8 2 (0.085%) InfoPath
8 2 (0.085%) Photoshop
9 1 (0.043%) Stata
9 1 (0.043%) Acrobat
Business Applications
1 123 (5.25%) Remedy ITSM
2 31 (1.32%) assyst
3 7 (0.30%) Maximo
3 7 (0.30%) SAP Oil and Gas
3 7 (0.30%) Dynamics CRM
4 6 (0.26%) Remedy AR System
4 6 (0.26%) Cognos TM1
4 6 (0.26%) Oracle EBS
5 5 (0.21%) Cognos Business Intelligence
6 4 (0.17%) SAP Retail
6 4 (0.17%) SAP PM
6 4 (0.17%) SAP FI
6 4 (0.17%) SAP CRM
7 3 (0.13%) Oracle Applications
7 3 (0.13%) SAP FI/CO
7 3 (0.13%) BusinessWorks
7 3 (0.13%) SAP CO
7 3 (0.13%) CA Clarity
8 2 (0.085%) Dynamics AX
8 2 (0.085%) SAP CS
Cloud Services
1 41 (1.75%) SaaS
2 15 (0.64%) Office 365
3 10 (0.43%) Microsoft Azure
4 8 (0.34%) Cloud Computing
5 6 (0.26%) Amazon AWS
6 5 (0.21%) Google Apps
7 4 (0.17%) IaaS
8 1 (0.043%) PaaS
Communications & Networking
1 127 (5.42%) Firewall
2 111 (4.74%) WAN
3 109 (4.65%) LAN
4 96 (4.10%) SAN
5 93 (3.97%) DNS
6 59 (2.52%) Internet
7 58 (2.47%) VPN
8 57 (2.43%) TCP/IP
9 55 (2.35%) DHCP
10 44 (1.88%) Cisco ASA
11 40 (1.71%) Network Security
12 35 (1.49%) LDAP
13 30 (1.28%) MPLS
14 28 (1.19%) VLAN
15 23 (0.98%) Intranet
15 23 (0.98%) Broadband
15 23 (0.98%) Cisco IOS
16 22 (0.94%) DSL
17 20 (0.85%) BIG-IP
18 17 (0.73%) Cisco Nexus
Database & Business Intelligence
1 114 (4.86%) SQL Server
2 54 (2.30%) Data Warehouse
3 48 (2.05%) Oracle Database
4 22 (0.94%) SQL Server Reporting Services
5 20 (0.85%) Relational Database
6 19 (0.81%) DB2
7 18 (0.77%) PostgreSQL
8 17 (0.73%) SQL Server Integration Services
9 16 (0.68%) MySQL
10 14 (0.60%) Big Data
10 14 (0.60%) SQL Server 2008
11 13 (0.55%) Oracle Exadata
11 13 (0.55%) Oracle Reports
11 13 (0.55%) Oracle Database 11g
12 12 (0.51%) SQL Server Analysis Services
13 11 (0.47%) OLAP
14 10 (0.43%) VLDB
15 9 (0.38%) SQL Server 2012
16 8 (0.34%) Data Mining
16 8 (0.34%) MS Access
Development Applications
1 13 (0.55%) Team Foundation Server
2 12 (0.51%) JIRA
3 7 (0.30%) Toad
4 6 (0.26%) StarTeam
4 6 (0.26%) Visual Studio
4 6 (0.26%) MSI
5 5 (0.21%) Oracle Forms
6 4 (0.17%) Ant
6 4 (0.17%) ClearQuest
6 4 (0.17%) SQL Server Management Studio (SSMS)
6 4 (0.17%) Jenkins
7 3 (0.13%) Git (software)
7 3 (0.13%) TeamCity
7 3 (0.13%) TestDirector
7 3 (0.13%) PVCS
7 3 (0.13%) Oracle APEX
8 2 (0.085%) Selenium
8 2 (0.085%) Subversion
8 2 (0.085%) Eclipse
9 1 (0.043%) DbUnit
General
1 365 (15.57%) Finance
2 145 (6.19%) Telecoms
3 117 (4.99%) Banking
4 58 (2.47%) Retail
5 38 (1.62%) Pharmaceutical
6 37 (1.58%) Back Office
7 31 (1.32%) Marketing
7 31 (1.32%) Manufacturing
8 29 (1.24%) Legal
9 27 (1.15%) Front Office
10 26 (1.11%) Law
11 24 (1.02%) Investment Banking
12 22 (0.94%) Publishing
13 20 (0.85%) Billing
14 19 (0.81%) Games
15 15 (0.64%) Military
15 15 (0.64%) Financial Institution
16 9 (0.38%) Advertising
17 8 (0.34%) Local Government
17 8 (0.34%) Electronics
Job Titles
1 589 (25.13%) Analyst
2 298 (12.71%) Service Manager
3 233 (9.94%) Service Analyst
4 199 (8.49%) Project Manager
5 156 (6.66%) Architect
6 127 (5.42%) Consultant
7 96 (4.10%) Support Analyst
8 95 (4.05%) Delivery Manager
9 82 (3.50%) Service Desk Analyst
10 78 (3.33%) Services Delivery Manager
11 72 (3.07%) Business Analyst
12 71 (3.03%) Support Engineer
13 58 (2.47%) 2nd Line Support
13 58 (2.47%) Transition Manager
14 49 (2.09%) Administrator
15 48 (2.05%) Network Engineer
16 47 (2.01%) Service Management Analyst
17 44 (1.88%) Service Transition Manager
18 41 (1.75%) Desktop Support
19 38 (1.62%) Senior Manager
Libraries, Frameworks & Software Standards
1 49 (2.09%) Web Services
2 33 (1.41%) .NET
3 32 (1.37%) XML
4 31 (1.32%) HTML
4 31 (1.32%) Middleware
5 25 (1.07%) CSS
6 14 (0.60%) SOAP
7 12 (0.51%) HTML5
8 10 (0.43%) MEAP
9 9 (0.38%) .NET Framework
10 7 (0.30%) Regular Expression
10 7 (0.30%) J2EE
10 7 (0.30%) Ajax
11 6 (0.26%) JDBC
11 6 (0.26%) ASP.NET
11 6 (0.26%) COM
12 5 (0.21%) RabbitMQ
12 5 (0.21%) SAP Basis
12 5 (0.21%) Oracle Streams
13 4 (0.17%) Application Packaging
Miscellaneous
1 273 (11.65%) Analytical Skills
2 207 (8.83%) Management Information System
3 73 (3.11%) CMDB
4 70 (2.99%) Blackberry
5 56 (2.39%) Statistics
6 53 (2.26%) Computer Science
7 42 (1.79%) NHS
8 28 (1.19%) Mathematics
8 28 (1.19%) Replication
9 26 (1.11%) Data Protection Act
10 25 (1.07%) Mobile App
10 25 (1.07%) Thin Client
10 25 (1.07%) Clustering
10 25 (1.07%) Fat Client
11 24 (1.02%) PMI
12 23 (0.98%) User Experience
13 21 (0.90%) Open Source
14 20 (0.85%) iPad
15 19 (0.81%) Client/Server
16 17 (0.73%) DTV
Operating Systems
1 470 (20.05%) Windows
2 141 (6.02%) Linux
3 140 (5.97%) Windows 7
4 139 (5.93%) Windows Server 2008
5 131 (5.59%) UNIX
6 122 (5.20%) Windows Server 2003
7 96 (4.10%) Windows XP
8 44 (1.88%) CentOS
9 37 (1.58%) Solaris
10 32 (1.37%) AIX
11 31 (1.32%) Ubuntu
12 21 (0.90%) Android
13 20 (0.85%) Windows Server 2012
13 20 (0.85%) Apple iOS
14 18 (0.77%) Red Hat Enterprise Linux
15 15 (0.64%) Windows 8
16 13 (0.55%) Windows NT
17 11 (0.47%) HPUX
18 10 (0.43%) Oracle Linux
19 8 (0.34%) Windows 2000
Processes & Methodologies
1 1505 (64.21%) ITIL
2 498 (21.25%) ITSM
3 478 (20.39%) Service Delivery
4 407 (17.36%) Project Management
5 281 (11.99%) PRINCE2
6 262 (11.18%) Incident Management
7 256 (10.92%) Change Management
8 216 (9.22%) Problem Management
9 177 (7.55%) Stakeholder Management
10 171 (7.30%) ITIL V3
11 135 (5.76%) Configuration Management
12 131 (5.59%) Agile Software Development
13 117 (4.99%) Disaster Recovery
14 113 (4.82%) Supplier Management
15 106 (4.52%) Risk Management
16 96 (4.10%) Workflow
16 96 (4.10%) Migration
17 92 (3.92%) Continuous Improvement
18 89 (3.80%) Release Management
19 79 (3.37%) Performance Management
Programming Languages
1 178 (7.59%) SQL
2 41 (1.75%) C
3 40 (1.71%) Java
4 39 (1.66%) Python
5 37 (1.58%) JavaScript
6 32 (1.37%) PowerShell
7 25 (1.07%) VBA
8 21 (0.90%) Shell Script
9 20 (0.85%) VB
10 18 (0.77%) C#
11 17 (0.73%) Perl
12 16 (0.68%) T-SQL
13 10 (0.43%) PL/SQL
14 9 (0.38%) C++
15 7 (0.30%) PHP
15 7 (0.30%) Ruby
16 4 (0.17%) VBScript
16 4 (0.17%) VB.NET
17 3 (0.13%) Bash Shell
17 3 (0.13%) RPG IV
Qualifications
1 472 (20.14%) Security Cleared
2 320 (13.65%) SC Cleared
3 188 (8.02%) Degree
4 161 (6.87%) ITIL Certification
5 108 (4.61%) DV Cleared
6 106 (4.52%) ITIL Foundation Certificate
7 86 (3.67%) Microsoft Certification
8 64 (2.73%) ISEB
9 56 (2.39%) PMI Certification
10 53 (2.26%) MCP
11 46 (1.96%) PRINCE2 Practitioner
12 45 (1.92%) PMP
13 44 (1.88%) CISSP
14 43 (1.83%) PRINCE2 Certification
15 41 (1.75%) Cisco Certification
16 37 (1.58%) MCSE
17 29 (1.24%) CCNA
18 27 (1.15%) MCITP
19 26 (1.11%) CCNP
20 24 (1.02%) MCTS
Quality Assurance & Compliance
1 277 (11.82%) SLA
2 68 (2.90%) QA
3 64 (2.73%) ISO/IEC 27001
4 41 (1.75%) COBIT
5 31 (1.32%) Sarbanes-Oxley
6 26 (1.11%) ISO 9001
7 19 (0.81%) BS15000
8 11 (0.47%) PCI DSS
9 9 (0.38%) GxP
10 8 (0.34%) ISO 9000
11 7 (0.30%) P3O
12 6 (0.26%) JSP 440
13 5 (0.21%) BS25999
14 3 (0.13%) ISO 14001
15 2 (0.085%) 21 CFR Part 11
15 2 (0.085%) GCP
15 2 (0.085%) GMP
15 2 (0.085%) BS7799
15 2 (0.085%) Data Quality
16 1 (0.043%) Solvency II
System Software
1 224 (9.56%) Active Directory
2 98 (4.18%) VMware Infrastructure
3 46 (1.96%) Hyper-V
4 37 (1.58%) vSphere
5 31 (1.32%) XenApp
6 19 (0.81%) VMware ESXi
7 18 (0.77%) NLBS
8 17 (0.73%) VMware ESX
9 15 (0.64%) VMware Server
10 14 (0.60%) Xen
10 14 (0.60%) Oracle RAC
11 12 (0.51%) NFS
12 10 (0.43%) Citrix Presentation Server
12 10 (0.43%) vCloud
13 9 (0.38%) Microsoft Virtual Server
14 7 (0.30%) XenDesktop
14 7 (0.30%) FreeRADIUS
14 7 (0.30%) KVM
15 6 (0.26%) Oracle RMAN
16 5 (0.21%) Microsoft App-V
Systems Management
1 33 (1.41%) SCCM
1 33 (1.41%) Tivoli
2 27 (1.15%) WSUS
3 22 (0.94%) Puppet
4 20 (0.85%) HP UCMDB
5 19 (0.81%) Nagios
6 18 (0.77%) Systems Management Server (SMS)
6 18 (0.77%) OpenView
6 18 (0.77%) Backup Exec
7 16 (0.68%) NetBackup
7 16 (0.68%) HP Quality Center
8 14 (0.60%) SCOM
9 13 (0.55%) WhatsUp Gold
10 12 (0.51%) EMC NetWorker
10 12 (0.51%) Tivoli Monitoring
10 12 (0.51%) CA Spectrum
11 11 (0.47%) Netcool
12 10 (0.43%) OVSD
13 9 (0.38%) McAfee ePO
14 8 (0.34%) Netcool/OMNIbus
Vendors
1 422 (18.00%) Microsoft
2 205 (8.75%) HP
3 204 (8.70%) Remedy
4 187 (7.98%) Oracle
5 173 (7.38%) Cisco
6 138 (5.89%) VMware
7 128 (5.46%) Citrix
8 110 (4.69%) BMC
9 97 (4.14%) ServiceNow
10 82 (3.50%) SAP
11 65 (2.77%) CheckPoint
12 59 (2.52%) IBM
13 53 (2.26%) Splunk
14 48 (2.05%) Juniper
14 48 (2.05%) Red Hat
15 37 (1.58%) Lotus
16 35 (1.49%) NetApp
17 34 (1.45%) EMC
18 32 (1.37%) McAfee
19 30 (1.28%) F5
London
TEKsystems
Posted: 15 hours ago
South West London
Nationwide People Ltd
Rate: £550 - £650 Per Day
Posted: 18 hours ago
London
Advanced Resource Managers
Rate: Neg
Posted: 18 hours ago
Manchester, Lancashire
Lorien Resourcing
Posted: 20 hours ago
South East
G2 Recruitment Solutions Ltd.
Rate: £Neg
Posted: 20 hours ago
Newbury, Berkshire
Resource Management
Rate: £33120 - £40480 per annum + Benefits
Posted: Yesterday
London
Advanced Resource Managers
Rate: Negotiable
Posted: Yesterday
London
TEKsystems
Posted: Yesterday
London
TEKsystems
Posted: Yesterday
London
Experis Ltd
Rate: £270 - £300 per day
Posted: Yesterday
West Midlands
Experis Ltd
Rate: market rates
Posted: Yesterday
North East
Harvey Nash RPO
Rate: £400 to £450
Posted: Yesterday
City, London
Coal IT Services
Rate: £450 per day
Posted: 2 days ago
City, London
Eutopia Solutions Ltd
Posted: 2 days ago
London
Lorien Resourcing
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Synergize Consulting
Rate: Unspecified
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £347.48 per day
Posted: 2 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £400 - £450 per day
Posted: 2 days ago
Leeds, Yorkshire
University of Leeds
Posted: 4 days ago
Reading, Berkshire
Rullion IT Plus
Posted: 4 days ago