The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 25 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Service Management
UK / England
Rank 88 80 74
Rank change year-on-year
-8 -6
Contract jobs citing Service Management 1095 1235 1216
As % of all contract IT jobs located in England 2.65% 2.59% 2.55%
As % of the Processes & Methodologies category 3.20% 3.13% 3.20%
Number of daily rates quoted 699 749 715
Median daily rate £438 £425 £413
Median daily rate % change year-on-year
+2.94% +3.03%
90% offered a daily rate of more than £225 £237 £220
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £410 £395 £375
% change year-on-year
+3.79% +5.33%
Number of hourly rates quoted 36 39 56
Median hourly rate £14.50 £13.93 £16.74
Median hourly rate % change year-on-year
+4.12% -16.79%
90% offered a hourly rate of more than £10.75 £10.60 £11.88
10% offered a hourly rate of more than £38.00 £18.80 £44.75
UK excluding London median hourly rate £13.75 £13.50 £16.00
% change year-on-year
+1.85% -15.62%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
34237 39508 37993
As % of all contract IT jobs located in England 82.95% 82.86% 79.71%
Number of daily rates quoted 22891 26199 24367
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £300 £280
10% offered a daily rate of more than £600 £600 £580
UK excluding London median daily rate £408 £400 £400
% change year-on-year
+1.87% -
Number of hourly rates quoted 847 1079 1033
Median hourly rate £36.25 £37.50 £27.32
Median hourly rate % change year-on-year
-3.33% +37.28%
90% offered a hourly rate of more than £13.50 £12.78 £12.00
10% offered a hourly rate of more than £53.50 £55.00 £49.50
UK excluding London median hourly rate £36.00 £40.00 £27.79
% change year-on-year
-10.00% +43.93%

Service Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 25 February 2017.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 25 February 2017.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London 0 438 £475 +0.26% 76
South East +1 291 £475 +15.85% 47
West Midlands 0 82 £425 - 25
North West +3 68 £350 -2.77% 18
Yorkshire +27 50 £400 -5.88% 16
North East +1 50 £350 +23.78% 6
East of England -5 44 £425 +17.24% 12
South West -33 36 £496 +45.95% 14
East Midlands +6 31 £356 -13.63% 6
Midlands 0 1 - -
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 25 February 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1458 (59.90%) ITIL
2 633 (26.01%) ITSM
3 563 (23.13%) Security Cleared
4 460 (18.90%) Agile Software Development
5 443 (18.20%) Windows
6 433 (17.79%) SC Cleared
7 413 (16.97%) Microsoft
8 410 (16.84%) Finance
9 367 (15.08%) Service Delivery
10 329 (13.52%) Change Management
11 323 (13.27%) Linux
12 316 (12.98%) Project Management
13 286 (11.75%) SLA
14 282 (11.59%) ITIL V3
15 271 (11.13%) VMware
16 258 (10.60%) ServiceNow
17 247 (10.15%) Service Design
18 244 (10.02%) MS Excel
19 236 (9.70%) Analytical Skills
20 235 (9.65%) Problem Management
21 228 (9.37%) Configuration Management
22 219 (9.00%) Active Directory
23 217 (8.92%) PRINCE2
24 216 (8.87%) Stakeholder Management
25 193 (7.93%) DevOps
26 191 (7.85%) ITIL Certification
27 189 (7.76%) Cisco
27 189 (7.76%) MS Office
28 185 (7.60%) Incident Management
29 180 (7.40%) Oracle

Service Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (3.29%) CMS
2 78 (3.20%) Confluence
3 73 (3.00%) SharePoint
4 68 (2.79%) WebSphere
5 59 (2.42%) Apache
6 55 (2.26%) MS Exchange
7 50 (2.05%) Elasticsearch
8 33 (1.36%) Skype for Business
9 20 (0.82%) Blackberry Enterprise Server
9 20 (0.82%) Exchange Server 2010
10 18 (0.74%) WebLogic
11 17 (0.70%) IBM Notes
12 16 (0.66%) nginx
12 16 (0.66%) WebSphere Application Server
13 15 (0.62%) Exchange Server 2013
14 14 (0.58%) IIS
14 14 (0.58%) Tomcat
15 13 (0.53%) Exchange Server 2007
15 13 (0.53%) SAS
16 11 (0.45%) JBoss
Applications
1 244 (10.02%) MS Excel
2 189 (7.76%) MS Office
3 98 (4.03%) MS PowerPoint
4 42 (1.73%) MS Visio
5 41 (1.68%) HipChat
6 26 (1.07%) MS Project
7 7 (0.29%) Spreadsheet
8 1 (0.041%) Maya
Business Applications
1 57 (2.34%) Remedy ITSM
2 17 (0.70%) Dynamics CRM
3 15 (0.62%) SAP ERP
3 15 (0.62%) SAP Oil and Gas
4 9 (0.37%) SAP CRM
5 7 (0.29%) Maximo
6 6 (0.25%) Oracle Applications
7 5 (0.21%) assyst
7 5 (0.21%) Unit4 Business World
8 4 (0.16%) Infor M3
8 4 (0.16%) Oracle EBS
8 4 (0.16%) SAP FI
9 3 (0.12%) Cognos TM1
9 3 (0.12%) Lorenzo
9 3 (0.12%) SAP GRC
10 2 (0.082%) SAP CO
10 2 (0.082%) SAP FI/CO
10 2 (0.082%) SAP SD
11 1 (0.041%) Endur
11 1 (0.041%) Oracle ERP
Cloud Services
1 179 (7.35%) IaaS
2 152 (6.24%) PaaS
3 107 (4.40%) Amazon AWS
4 102 (4.19%) SaaS
5 76 (3.12%) Office 365
6 36 (1.48%) Microsoft Azure
7 23 (0.94%) Cloud Computing
8 10 (0.41%) Google Drive
9 9 (0.37%) OneDrive
10 8 (0.33%) G Suite
11 6 (0.25%) Azure Active Directory
12 5 (0.21%) IBM Cloud
12 5 (0.21%) SoftLayer
13 4 (0.16%) CloudSense
13 4 (0.16%) GitHub
14 2 (0.082%) Amazon EC2
14 2 (0.082%) Google App Engine
14 2 (0.082%) Google Cloud Platform
14 2 (0.082%) Mimecast
14 2 (0.082%) Veeva
Communications & Networking
1 161 (6.61%) WAN
2 150 (6.16%) Firewall
3 145 (5.96%) LAN
4 134 (5.51%) DNS
5 86 (3.53%) Wireless
6 62 (2.55%) TCP/IP
7 49 (2.01%) Internet
7 49 (2.01%) VPN
8 45 (1.85%) SSH
9 44 (1.81%) Network Security
9 44 (1.81%) OpenLDAP
9 44 (1.81%) OpenVPN
10 39 (1.60%) LDAP
10 39 (1.60%) Wi-Fi
11 34 (1.40%) SSL
12 33 (1.36%) BIG-IP
13 32 (1.31%) Cisco Nexus
14 30 (1.23%) SAN
14 30 (1.23%) VoIP
15 29 (1.19%) IPsec
Database & Business Intelligence
1 76 (3.12%) Oracle Database
2 62 (2.55%) PostgreSQL
3 60 (2.47%) SQL Server
4 57 (2.34%) Hadoop
5 40 (1.64%) Oracle Database 11g
6 39 (1.60%) Data Warehouse
7 31 (1.27%) Relational Database
8 20 (0.82%) Big Data
9 18 (0.74%) Oracle Reports
10 17 (0.70%) MySQL
11 15 (0.62%) Oracle Database 12c
12 12 (0.49%) DB2
13 11 (0.45%) MongoDB
14 9 (0.37%) SQL Server 2012
15 8 (0.33%) Oracle BI EE
15 8 (0.33%) Oracle Database 10g
16 7 (0.29%) BusinessObjects
16 7 (0.29%) Oracle OWB
16 7 (0.29%) SQL Server Reporting Services
17 6 (0.25%) SQLPlus
Development Applications
1 100 (4.11%) JIRA
2 94 (3.86%) Jenkins
3 79 (3.25%) Git (software)
4 56 (2.30%) Sonatype Nexus
5 53 (2.18%) JUnit
6 52 (2.14%) Ant
7 51 (2.10%) Maven
8 45 (1.85%) SonarQube
9 43 (1.77%) Liquibase
10 41 (1.68%) JIRA Agile
11 33 (1.36%) Bitbucket
12 28 (1.15%) Team Foundation Server
13 16 (0.66%) Subversion
14 14 (0.58%) Visual Studio
15 12 (0.49%) Oracle Forms
16 11 (0.45%) NUnit
16 11 (0.45%) TeamCity
17 9 (0.37%) Oracle APEX
18 8 (0.33%) CruiseControl
18 8 (0.33%) Vagrant
General
1 410 (16.84%) Finance
2 119 (4.89%) Telecoms
3 94 (3.86%) Retail
4 85 (3.49%) Banking
5 43 (1.77%) Legal
5 43 (1.77%) Manufacturing
6 42 (1.73%) Marketing
7 37 (1.52%) Pharmaceutical
8 32 (1.31%) Law
9 28 (1.15%) Billing
10 27 (1.11%) Back Office
11 20 (0.82%) Financial Institution
12 16 (0.66%) Military
13 15 (0.62%) Electronics
14 14 (0.58%) German Language
15 13 (0.53%) French Language
16 7 (0.29%) Games
16 7 (0.29%) Investment Banking
17 6 (0.25%) Aerospace
18 5 (0.21%) Front Office
Job Titles
1 463 (19.02%) Analyst
2 253 (10.39%) Service Manager
3 247 (10.15%) Architect
4 175 (7.19%) Service Analyst
5 166 (6.82%) Developer
6 136 (5.59%) Consultant
7 129 (5.30%) Service Desk Analyst
8 113 (4.64%) Project Manager
9 93 (3.82%) Business Analyst
10 92 (3.78%) Support Analyst
11 89 (3.66%) ServiceNow Developer
12 79 (3.25%) Service Architect
13 77 (3.16%) Network Engineer
14 76 (3.12%) IT Manager
15 75 (3.08%) Delivery Manager
16 69 (2.83%) Services Delivery Manager
17 65 (2.67%) Transition Manager
18 59 (2.42%) ITIL Manager
18 59 (2.42%) Operations Engineer
19 58 (2.38%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 107 (4.40%) HTML
2 90 (3.70%) XML
3 83 (3.41%) CSS
4 74 (3.04%) Web Services
5 64 (2.63%) Software Packaging
6 50 (2.05%) Middleware
7 49 (2.01%) Elastic Stack
8 44 (1.81%) MCollective
9 38 (1.56%) .NET
10 35 (1.44%) Ajax
11 31 (1.27%) SOAP
12 27 (1.11%) JSON
13 22 (0.90%) HTML5
14 21 (0.86%) AngularJS
15 20 (0.82%) REST
15 20 (0.82%) XHTML
16 17 (0.70%) Twitter Bootstrap
17 16 (0.66%) .NET Framework
18 15 (0.62%) XSLT
19 14 (0.58%) RSS
Miscellaneous
1 236 (9.70%) Analytical Skills
2 156 (6.41%) Management Information System
3 131 (5.38%) Data Centre
4 121 (4.97%) CMDB
5 51 (2.10%) User Experience
6 49 (2.01%) Computer Science
7 41 (1.68%) Virtual Team
8 34 (1.40%) Tandem
9 31 (1.27%) Blackberry
10 21 (0.86%) Mainframe
11 20 (0.82%) Smartphone
12 19 (0.78%) NHS
13 17 (0.70%) Public Cloud
14 16 (0.66%) Client/Server
15 15 (0.62%) Fat Client
15 15 (0.62%) Thin Client
16 14 (0.58%) CESG
16 14 (0.58%) Equities
16 14 (0.58%) Web 2.0
17 13 (0.53%) Replication
Operating Systems
1 443 (18.20%) Windows
2 323 (13.27%) Linux
3 146 (6.00%) Unix
4 103 (4.23%) Windows Server
5 90 (3.70%) Windows 7
6 83 (3.41%) AIX
7 69 (2.83%) Red Hat Enterprise Linux
7 69 (2.83%) Windows XP
8 64 (2.63%) CentOS
9 52 (2.14%) Windows 2000
10 49 (2.01%) Windows Server 2008
11 44 (1.81%) Windows Server 2012
12 42 (1.73%) Windows 10
13 32 (1.31%) Windows Server 2003
14 26 (1.07%) Android
15 21 (0.86%) Solaris
16 18 (0.74%) Windows 8
17 17 (0.70%) Apple iOS
17 17 (0.70%) Oracle Linux
17 17 (0.70%) Ubuntu
Processes & Methodologies
1 1458 (59.90%) ITIL
2 633 (26.01%) ITSM
3 460 (18.90%) Agile Software Development
4 367 (15.08%) Service Delivery
5 329 (13.52%) Change Management
6 316 (12.98%) Project Management
7 282 (11.59%) ITIL V3
8 247 (10.15%) Service Design
9 235 (9.65%) Problem Management
10 228 (9.37%) Configuration Management
11 217 (8.92%) PRINCE2
12 216 (8.87%) Stakeholder Management
13 193 (7.93%) DevOps
14 185 (7.60%) Incident Management
15 179 (7.35%) Scrum
16 139 (5.71%) Migration
17 133 (5.46%) Release Management
18 128 (5.26%) Continuous Improvement
19 123 (5.05%) Workflow
20 96 (3.94%) Root Cause Analysis
Programming Languages
1 137 (5.63%) SQL
2 127 (5.22%) JavaScript
3 87 (3.57%) Java
4 70 (2.88%) Shell Script
5 61 (2.51%) PowerShell
6 57 (2.34%) Python
7 46 (1.89%) Ruby
8 44 (1.81%) Perl
9 36 (1.48%) C
9 36 (1.48%) PHP
10 30 (1.23%) C#
11 24 (0.99%) Bash Shell
12 17 (0.70%) Korn
13 16 (0.66%) PL/SQL
14 13 (0.53%) VBScript
15 12 (0.49%) COBOL
16 7 (0.29%) Bourne shell
16 7 (0.29%) Scala
16 7 (0.29%) T-SQL
16 7 (0.29%) VB.NET
Qualifications
1 563 (23.13%) Security Cleared
2 433 (17.79%) SC Cleared
3 191 (7.85%) ITIL Certification
4 166 (6.82%) Degree
5 100 (4.11%) Cisco Certification
6 89 (3.66%) DV Cleared
7 52 (2.14%) CCNP
8 47 (1.93%) CCIE
9 42 (1.73%) BPSS Clearance
9 42 (1.73%) Microsoft Certification
10 39 (1.60%) CCNA
11 35 (1.44%) CCSA
11 35 (1.44%) CCSE
11 35 (1.44%) JNCIA
12 34 (1.40%) ISEB
13 33 (1.36%) CCDP
13 33 (1.36%) CISSP
13 33 (1.36%) JNCIE
14 32 (1.31%) CCIP
15 30 (1.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 286 (11.75%) SLA
2 48 (1.97%) QA
3 44 (1.81%) PMO
4 38 (1.56%) Disclosure Scotland
5 32 (1.31%) ISO/IEC 27001
6 28 (1.15%) PCI DSS
7 25 (1.03%) COBIT
8 14 (0.58%) Sarbanes-Oxley
9 9 (0.37%) Data Quality
9 9 (0.37%) ISO 9001
10 7 (0.29%) RMADS
11 6 (0.25%) PMBOK
12 5 (0.21%) GxP
12 5 (0.21%) ISO/IEC 20000
12 5 (0.21%) ISO22301
13 4 (0.16%) ISO19770
14 3 (0.12%) GAMP
15 2 (0.082%) JSP 440
15 2 (0.082%) MiFID
16 1 (0.041%) BS25999
System Software
1 219 (9.00%) Active Directory
2 135 (5.55%) VMware Infrastructure
3 65 (2.67%) Docker
4 60 (2.47%) vCloud
5 48 (1.97%) Postfix
5 48 (1.97%) Squid
6 41 (1.68%) vSphere
7 30 (1.23%) VMware ESXi
8 27 (1.11%) Virtual Desktop
9 23 (0.94%) Hyper-V
10 22 (0.90%) Virtual Machines
11 17 (0.70%) Microsoft App-V
12 15 (0.62%) VMware ESX
13 13 (0.53%) XenApp
14 12 (0.49%) XenDesktop
15 8 (0.33%) Oracle RAC
16 7 (0.29%) Tivoli Workload Scheduler
17 6 (0.25%) NFS
17 6 (0.25%) RACF
17 6 (0.25%) Time Sharing Option
Systems Management
1 118 (4.85%) Puppet
2 64 (2.63%) Ansible
3 54 (2.22%) Terraform
4 52 (2.14%) ZABBIX
5 50 (2.05%) Kibana
6 49 (2.01%) logstash
7 48 (1.97%) SCCM
8 45 (1.85%) Kubernetes
9 44 (1.81%) Docker Swarm
9 44 (1.81%) Rancher
10 41 (1.68%) FortiGate
11 39 (1.60%) Tivoli
12 21 (0.86%) Opscode Chef
13 17 (0.70%) Consul
13 17 (0.70%) Packer
14 16 (0.66%) NetBackup
15 15 (0.62%) Netcool
16 13 (0.53%) HAProxy
17 12 (0.49%) SCOM
18 11 (0.45%) Systems Management Server (SMS)
Vendors
1 413 (16.97%) Microsoft
2 271 (11.13%) VMware
3 258 (10.60%) ServiceNow
4 189 (7.76%) Cisco
5 180 (7.40%) Oracle
6 147 (6.04%) HP
7 109 (4.48%) Remedy
8 77 (3.16%) SAP
9 76 (3.12%) Citrix
10 75 (3.08%) CheckPoint
10 75 (3.08%) IBM
11 69 (2.83%) Red Hat
12 67 (2.75%) Juniper
13 62 (2.55%) BMC
14 57 (2.34%) F5
15 53 (2.18%) CA
16 44 (1.81%) Sonatype
17 40 (1.64%) Fortinet
18 39 (1.60%) Atlassian
18 39 (1.60%) Riverbed
Milton Keynes, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Rate: £14.00 per hour
Posted: Yesterday
Dunstable, Bedfordshire
Lorien Resourcing
Rate: £400 - £430 per day
Posted: Yesterday
City, London
Red10
Rate: £525 - £575 per day
Posted: Yesterday
Coventry, West Midlands (County)
Network ITR
Rate: £9.3 per hour
Posted: Yesterday
City, London
Empiric Solutions
Posted: 2 days ago
Staines, Middlesex
Harris Global
Rate: Up to £500 per day
Posted: 3 days ago
London
Red10
Rate: £400 - £450 per day
Posted: 3 days ago
South East
Lawrence Harvey Enterprise
Posted: 4 days ago
Halifax, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £ Negotiable
Posted: 4 days ago
North London
Plan-net
Rate: Competitive rate
Posted: 4 days ago
Fareham, Hampshire
Harris Global
Rate: Unspecified Competitive
Posted: 4 days ago
Reading
Interquest - IQ Tech
Rate: £375 - £400 per day
Posted: 4 days ago
City, London
Sanderson
Rate: £350 - £450 per day
Posted: 11 days ago
Leicestershire
HAYS INFORMATION TECHNOLOGY
Rate: £41709.00 - £52793.00 per annum
Posted: 3 days ago
London
Hydrogen Group
Rate: £400.00 - £500.00 per day
Posted: 3 days ago
London
Hydrogen Group
Rate: £400.00 - £450.00 per day
Posted: 3 days ago
London
Red10
Rate: £525 - £575 per day
Posted: 5 days ago
London
LA International
Posted: 3 days ago
Reading, Berkshire
zubito Ltd
Posted: 5 days ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £95.00 - £120.00 per day
Posted: 5 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 5 days ago
London
Streamline Connections
Rate: £500 - £525 per day
Posted: 4 days ago
London
Lorien Resourcing
Posted: 5 days ago
Dartford, Kent
Ashdown IT
Rate: £60000 - £85000 per annum + benefits
Posted: 4 days ago
Basingstoke, Hampshire
Lorien Resourcing
Posted: 2 days ago
Winchester, Hampshire
Computer People
Rate: £400.00 - £450.00 per day + experience dependant
Posted: 3 days ago
Huntingdon, Cambridgeshire
Experis Ltd
Rate: £480 - £540 per day
Posted: 5 days ago
Reading, Berkshire
Seven Principles Consulting
Rate: From £450 to £500 per day
Posted: 4 days ago
City, London
Reed Technology
Rate: £450 - £550 per day
Posted: 2 days ago
Leatherhead, Surrey
NCC Group
Rate: £500 to £550 per day
Posted: 22 days ago