England Service Management Contracts

The table below looks at the demand for Service Management skills within the England region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited Service Management over the 3 months to 21 November 2008 with a comparison to the same period last year.

Service Management
Location Aberdeen Alderley Edge Bedford Bedfordshire Belfast Berkshire Bicester Birmingham Bournemouth Bracknell Bradford Brighton Bristol Buckinghamshire Cambridgeshire Canary Wharf Cheltenham Cheshire Chester City of London County Antrim Coventry Crewe Derby Derbyshire Devon Docklands, London Dorset Dundee Dunstable East Midlands East of England East Sussex Eastleigh Edinburgh England Essex Farnborough Feltham Glasgow Gloucestershire Hampshire Haslemere Hendon Hereford Herefordshire Hertfordshire Home Counties Hove Kent Lancashire Leeds Liverpool London Maidenhead Maidstone Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne Norfolk North East North Wales North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Oxford Oxfordshire Peterborough Plymouth Portsmouth Preston Reading Rugby Salisbury Sandwich Scotland Shropshire Slough Somerset South Coast South East South West Southampton St Albans Stevenage Sunderland Surrey Swindon Taunton Telford Thames Valley Tyne and Wear UK Uxbridge Wales Warrington Warwick Warwickshire Watford West Midlands West Wales West Yorkshire Wiltshire Windsor Wirral Worcester Worcestershire Yeovil York Yorkshire	3 months to 21 Nov 2008	Same period last year
Rank	132	153
Rank change on same period last year	+21
Matching contract IT job ads	708	952
As % of all UK contract IT job ads sampled	1.115 %	1.020 %
As % of the category below	2.221 %	2.172 %
Daily rates quoted	230	322
Average minimum daily rate	£371	£378
Average daily rate	£395	£400
% change on same period last year	-1.43 %
Average maximum daily rate	£419	£423
UK excluding London average daily rate	£383	£371
% change on same period last year	+3.35 %
Hourly rates quoted	58	70
Average minimum hourly rate	£18.96	£22.21
Average hourly rate	£19.95	£23.37
% change on same period last year	-14.64 %
Average maximum hourly rate	£20.94	£24.53
UK excluding London average hourly rate	£18.09	£22.54
% change on same period last year	-19.77 %
Processes & Methodologies England
Matching contract IT job ads	31879	43836
As % of all UK contract IT job ads sampled	50.21 %	46.97 %
Daily rates quoted	11260	14678
Average minimum daily rate	£381	£387
Average daily rate	£408	£411
% change on same period last year	-0.66 %
Average maximum daily rate	£435	£435
UK excluding London average daily rate	£380	£370
% change on same period last year	+2.76 %
Hourly rates quoted	2391	3052
Average minimum hourly rate	£26.71	£28.91
Average hourly rate	£28.42	£30.69
% change on same period last year	-7.40 %
Average maximum hourly rate	£30.13	£32.48
UK excluding London average hourly rate	£28.17	£29.91
% change on same period last year	-5.80 %
Service Management UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 21 November 2008.

Service Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 21 November 2008.

Service Management
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 21 November 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
London	+5	292	£407	-5.35 %
South East	0	139	£386	-0.68 %
South West	+38	78	£379	+2.53 %
Yorkshire	+53	64	£471	+48.51 %
North West	+7	45	£333	-10.31 %
West Midlands	-16	38	£385	+21.39 %
East of England	+44	28	£421	-7.67 %
East Midlands	-16	15	£306	-18.87 %
North East	+14	11	£152	-49.41 %
Midlands	+11	4	-	-
South Coast	-	1	-	-

Service Management UK

Service Management
Top 30 Related IT Skills

For the 6 months to 21 November 2008, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 976 (59.99 %) ITIL 2 314 (19.30 %) Security Cleared 3 263 (16.16 %) Service Delivery 4 261 (16.04 %) Finance 5 236 (14.51 %) Project Management 6 232 (14.26 %) Government 7 220 (13.52 %) ITSM 8 216 (13.28 %) Windows 9 190 (11.68 %) PRINCE2 9 190 (11.68 %) Microsoft 10 177 (10.88 %) Change Management 11 152 (9.342 %) ITIL Certification 11 152 (9.342 %) SC Cleared 12 143 (8.789 %) Banking 13 134 (8.236 %) SLA

14 132 (8.113 %) Problem Management 15 131 (8.052 %) UNIX 16 123 (7.560 %) MS Excel 17 116 (7.130 %) Incident Management 18 107 (6.577 %) Remedy 19 103 (6.331 %) Oracle 20 102 (6.269 %) Telecoms 21 100 (6.146 %) MS Office 22 94 (5.778 %) HP 23 91 (5.593 %) Active Directory 24 87 (5.347 %) DV Cleared 25 84 (5.163 %) SQL 26 80 (4.917 %) Configuration Management 27 78 (4.794 %) Health 28 77 (4.733 %) Release Management

Service Management
Top Related IT Skills by Category

For the 6 months to 21 November 2008, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development 1 40 (2.459 %) .NET 2 32 (1.967 %) J2EE 3 20 (1.229 %) HTML 4 19 (1.168 %) XML 5 18 (1.106 %) WebSphere 6 14 (0.860 %) .NET Framework 7 13 (0.799 %) ASP.NET 8 12 (0.738 %) WebServices 9 9 (0.553 %) COM+ 10 8 (0.492 %) Middleware 11 7 (0.430 %) CSS 11 7 (0.430 %) JSP 12 6 (0.369 %) Servlets 12 6 (0.369 %) Struts 13 3 (0.184 %) DCOM 13 3 (0.184 %) SAP Basis 13 3 (0.184 %) XSLT 14 2 (0.123 %) XHTML 14 2 (0.123 %) WinForms 14 2 (0.123 %) Application Packaging	Application Platforms 1 71 (4.364 %) MS Exchange 2 31 (1.905 %) IIS 3 27 (1.659 %) SharePoint 4 25 (1.537 %) Lotus Notes 5 21 (1.291 %) WebLogic 6 17 (1.045 %) CMS 7 16 (0.983 %) Exchange Server 2003 8 7 (0.430 %) Oracle 10gAS 8 7 (0.430 %) Apache 9 6 (0.369 %) SharePoint Server 2007 10 5 (0.307 %) Exchange Server 2007 11 4 (0.246 %) Tomcat 11 4 (0.246 %) Documentum 11 4 (0.246 %) Lotus Domino 12 3 (0.184 %) WebSphere Application Server 12 3 (0.184 %) WebSphere MQ 12 3 (0.184 %) Office Communications Server 13 2 (0.123 %) Blackberry Enterprise Server 13 2 (0.123 %) ESB 13 2 (0.123 %) CICS
Applications 1 123 (7.560 %) MS Excel 2 100 (6.146 %) MS Office 3 52 (3.196 %) MS PowerPoint 4 47 (2.889 %) MS Visio 5 26 (1.598 %) MS Project 6 11 (0.676 %) Spreadsheet 7 6 (0.369 %) CA Clarity 8 1 (0.061 %) Shockwave 8 1 (0.061 %) AutoCAD	Business Applications 1 31 (1.905 %) assyst 2 18 (1.106 %) Remedy ITSM 3 8 (0.492 %) Great Plains 4 5 (0.307 %) SAP SM 4 5 (0.307 %) MAXIMO 4 5 (0.307 %) SoftGrid 5 4 (0.246 %) RMDS 5 4 (0.246 %) SAP APO 6 3 (0.184 %) SAP CS 6 3 (0.184 %) Oracle ERP 7 2 (0.123 %) Microsoft CRM 7 2 (0.123 %) SAP PM 7 2 (0.123 %) Summit 7 2 (0.123 %) Dynamics GP 7 2 (0.123 %) Remedy AR System 7 2 (0.123 %) Cerner Millennium 8 1 (0.061 %) Oracle EBS R12 8 1 (0.061 %) SAP ERP 8 1 (0.061 %) Academy Housing 8 1 (0.061 %) arcHouse
Communications & Networking 1 64 (3.934 %) LAN 2 61 (3.749 %) WAN 2 61 (3.749 %) SAN 3 45 (2.766 %) TCP/IP 4 44 (2.704 %) DNS 5 34 (2.090 %) Internet 6 32 (1.967 %) DHCP 7 25 (1.537 %) Firewall 8 21 (1.291 %) IP Telephony 9 17 (1.045 %) Intranet 9 17 (1.045 %) VPN 10 10 (0.615 %) LDAP 11 6 (0.369 %) SMS 11 6 (0.369 %) SSH 12 5 (0.307 %) VoIP 12 5 (0.307 %) MPLS 12 5 (0.307 %) DSL 13 4 (0.246 %) ISDN 13 4 (0.246 %) Wireless 13 4 (0.246 %) TETRA	Database & Business Intelligence 1 70 (4.302 %) SQL Server 2 28 (1.721 %) BusinessObjects 2 28 (1.721 %) SQL Server 2000 3 27 (1.659 %) MS Access 4 22 (1.352 %) Oracle 10g 5 19 (1.168 %) SQL Server 2005 6 12 (0.738 %) TOAD 6 12 (0.738 %) Data Mining 6 12 (0.738 %) DB2 6 12 (0.738 %) Crystal Reports 7 7 (0.430 %) ETL 8 6 (0.369 %) RDBMS 8 6 (0.369 %) Oracle 9i 8 6 (0.369 %) DataStage 9 5 (0.307 %) GIS 9 5 (0.307 %) Oracle Reports 9 5 (0.307 %) Oracle 8/8i 10 4 (0.246 %) MySQL 10 4 (0.246 %) Datawarehouse 10 4 (0.246 %) SAP BW
Development Applications 1 6 (0.369 %) Oracle APEX 2 5 (0.307 %) VSS/SourceSafe 2 5 (0.307 %) LoadRunner 3 2 (0.123 %) MSI 3 2 (0.123 %) CaliberRM 3 2 (0.123 %) ClearCase 3 2 (0.123 %) NUnit 4 1 (0.061 %) InstallShield 4 1 (0.061 %) ClearQuest 4 1 (0.061 %) Oracle Forms 4 1 (0.061 %) Flash 4 1 (0.061 %) Ant 4 1 (0.061 %) PVCS	General 1 261 (16.04 %) Finance 2 232 (14.26 %) Government 3 143 (8.789 %) Banking 4 102 (6.269 %) Telecoms 5 78 (4.794 %) Health 6 71 (4.364 %) Investment Banking 7 32 (1.967 %) Retail 8 25 (1.537 %) Financial Institution 9 24 (1.475 %) Insurance 10 21 (1.291 %) Local Government 11 20 (1.229 %) Legal 12 18 (1.106 %) Marketing 13 17 (1.045 %) Education 13 17 (1.045 %) Criminal Justice 14 14 (0.860 %) Back Office 14 14 (0.860 %) Billing 15 13 (0.799 %) Electric 16 10 (0.615 %) International Banking 17 9 (0.553 %) Retail Banking 17 9 (0.553 %) Law
Job Titles 1 426 (26.18 %) Analyst 2 212 (13.03 %) Service Manager 3 126 (7.744 %) Project Manager 4 117 (7.191 %) Business Analyst 5 111 (6.822 %) Consultant 6 107 (6.577 %) Service Analyst 7 78 (4.794 %) Support Analyst 8 55 (3.380 %) Delivery Manager 9 53 (3.258 %) Architect 10 50 (3.073 %) Services Delivery Manager 11 49 (3.012 %) Team Leader 12 48 (2.950 %) Change Analyst 13 44 (2.704 %) Administrator 14 42 (2.581 %) Service Desk Analyst 14 42 (2.581 %) Incident Manager 15 36 (2.213 %) Management Consultant 16 33 (2.028 %) Developer 17 31 (1.905 %) ITIL Manager 18 29 (1.782 %) Coordinator 18 29 (1.782 %) Test Manager	Miscellaneous 1 63 (3.872 %) NHS 2 48 (2.950 %) Management Information System 3 46 (2.827 %) CMDB 4 36 (2.213 %) Clustering 5 18 (1.106 %) Blackberry 6 17 (1.045 %) PKI 7 16 (0.983 %) Replication 8 13 (0.799 %) French Language 8 13 (0.799 %) NPfIT 9 12 (0.738 %) Statistics 10 11 (0.676 %) Derivative 11 10 (0.615 %) Informatics 11 10 (0.615 %) Client/Server 12 8 (0.492 %) CESG 13 7 (0.430 %) Mainframe 13 7 (0.430 %) IBM Mainframe 13 7 (0.430 %) iSeries 14 5 (0.307 %) CESG CLAS 14 5 (0.307 %) Spread Betting 15 4 (0.246 %) Video Conferencing
Operating Systems 1 216 (13.28 %) Windows 2 131 (8.052 %) UNIX 3 72 (4.425 %) Windows Server 2003 4 49 (3.012 %) Solaris 5 47 (2.889 %) Linux 6 46 (2.827 %) Windows XP 7 42 (2.581 %) Windows 2000 8 32 (1.967 %) AIX 9 29 (1.782 %) HPUX 10 16 (0.983 %) Windows 2000 Server 11 12 (0.738 %) Windows Vista 12 11 (0.676 %) Windows NT 13 5 (0.307 %) MVS 13 5 (0.307 %) Windows Mobile 14 4 (0.246 %) NetWare 15 3 (0.184 %) Mac OS X 15 3 (0.184 %) Windows Server 2008 16 1 (0.061 %) Tru64 16 1 (0.061 %) zOS 16 1 (0.061 %) VMS	Processes & Methodologies 1 976 (59.99 %) ITIL 2 314 (19.30 %) Security Cleared 3 263 (16.16 %) Service Delivery 4 236 (14.51 %) Project Management 5 220 (13.52 %) ITSM 6 190 (11.68 %) PRINCE2 7 177 (10.88 %) Change Management 8 152 (9.342 %) SC Cleared 9 132 (8.113 %) Problem Management 10 116 (7.130 %) Incident Management 11 87 (5.347 %) DV Cleared 12 80 (4.917 %) Configuration Management 13 77 (4.733 %) Release Management 14 65 (3.995 %) Business Analysis 15 59 (3.626 %) Disaster Recovery 16 50 (3.073 %) Supplier Management 16 50 (3.073 %) Asset Management 17 44 (2.704 %) Stakeholder Management 18 39 (2.397 %) Risk Management 19 37 (2.274 %) Migration
Programming Languages 1 84 (5.163 %) SQL 2 45 (2.766 %) C 3 35 (2.151 %) Perl 4 29 (1.782 %) Shell Script 5 28 (1.721 %) Java 6 23 (1.414 %) C# 7 10 (0.615 %) JavaScript 8 7 (0.430 %) PL/SQL 8 7 (0.430 %) JCL 9 6 (0.369 %) VB 10 5 (0.307 %) Transact-SQL 10 5 (0.307 %) DHTML 11 4 (0.246 %) PHP 11 4 (0.246 %) VB.NET 11 4 (0.246 %) VB6 12 3 (0.184 %) VBScript 12 3 (0.184 %) REXX 13 2 (0.123 %) Korn 14 1 (0.061 %) Erlang 14 1 (0.061 %) VBA	Qualifications 1 152 (9.342 %) ITIL Certification 2 55 (3.380 %) Microsoft Certification 3 48 (2.950 %) Degree 4 32 (1.967 %) MCSE 5 31 (1.905 %) ISEB 6 28 (1.721 %) PRINCE2 Practitioner 7 26 (1.598 %) Cisco Certification 8 20 (1.229 %) PRINCE2 Certification 9 19 (1.168 %) MCP 10 14 (0.860 %) CCNA 11 11 (0.676 %) HNC 12 10 (0.615 %) MCSA 13 8 (0.492 %) A+ Certification 13 8 (0.492 %) MOS 14 6 (0.369 %) Sun Certification 15 5 (0.307 %) Oracle Certification 15 5 (0.307 %) MBCS 15 5 (0.307 %) CCIE 16 4 (0.246 %) CCNP 17 3 (0.184 %) OCA
Quality Assurance & Compliance 1 134 (8.236 %) SLA 2 21 (1.291 %) ISO27001 3 19 (1.168 %) QA 4 18 (1.106 %) BS15000 5 12 (0.738 %) Sarbanes-Oxley 6 8 (0.492 %) COBIT 7 5 (0.307 %) ISO17799 8 3 (0.184 %) ISO9000 8 3 (0.184 %) BS7799 8 3 (0.184 %) HMG Infosec 8 3 (0.184 %) ISO/IEC 20000 9 2 (0.123 %) PCI DSS 9 2 (0.123 %) BS25999 10 1 (0.061 %) CESG Infosec 10 1 (0.061 %) ISO9001 10 1 (0.061 %) TickIT	System Software 1 91 (5.593 %) Active Directory 2 21 (1.291 %) NetBackup 3 20 (1.229 %) NFS 4 14 (0.860 %) VMware Infrastructure 5 11 (0.676 %) Tivoli Workload Scheduler 6 10 (0.615 %) Novell eDirectory 7 6 (0.369 %) Terminal Server 8 5 (0.307 %) ISA Server 9 3 (0.184 %) Citrix Presentation Server 9 3 (0.184 %) Oracle RAC 9 3 (0.184 %) Terminal Services 10 2 (0.123 %) Backup Exec 10 2 (0.123 %) VMware ESX 11 1 (0.061 %) Oracle RMAN 11 1 (0.061 %) Microsoft Virtual Server 11 1 (0.061 %) NDS
Systems Management 1 50 (3.073 %) OpenView 2 34 (2.090 %) Tivoli 3 26 (1.598 %) ServiceCenter 4 20 (1.229 %) Netcool 5 16 (0.983 %) OVSD 5 16 (0.983 %) OpenView Configuration Management 6 13 (0.799 %) AssetCenter 7 8 (0.492 %) Systems Management Server (SMS) 8 7 (0.430 %) Unicenter 8 7 (0.430 %) BMC PATROL 9 6 (0.369 %) SCOM 10 5 (0.307 %) CONTROL-M 11 4 (0.246 %) Legato 11 4 (0.246 %) CiscoWorks 11 4 (0.246 %) Netcool/OMNIbus 12 3 (0.184 %) BMC Performance Manager 12 3 (0.184 %) EMC TimeFinder 13 2 (0.123 %) OVPA 13 2 (0.123 %) HP Data Protector 13 2 (0.123 %) BMC Marimba	Vendors 1 190 (11.68 %) Microsoft 2 107 (6.577 %) Remedy 3 103 (6.331 %) Oracle 4 94 (5.778 %) HP 5 61 (3.749 %) SAP 6 50 (3.073 %) Cisco 7 45 (2.766 %) BMC 8 31 (1.905 %) IBM 9 30 (1.844 %) Citrix 10 28 (1.721 %) Business Objects 11 25 (1.537 %) Peregrine 11 25 (1.537 %) Lotus 12 23 (1.414 %) VERITAS 12 23 (1.414 %) Altiris 13 21 (1.291 %) CA 14 20 (1.229 %) Sun 14 20 (1.229 %) VMware 15 15 (0.922 %) Novell 16 12 (0.738 %) EMC 17 9 (0.553 %) Intel