The first table below looks at the demand for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 75 110 103
Rank change year-on-year
+35 -7
Contract jobs citing Service Management 1124 852 978
As % of all contract IT jobs located in England 2.28% 1.83% 1.85%
As % of the Processes & Methodologies category 3.06% 2.50% 2.60%
Number of daily rates quoted 694 460 515
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £383 £395
Average daily rate % change year-on-year
-2.15% -2.97%
90% offered a daily rate of more than £205 £216 £225
10% offered a daily rate of more than £525 £520 £550
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 27 37 40
Average hourly rate £15.00 £16.00 £16.50
Average hourly rate % change year-on-year
-6.25% -3.03%
90% offered a hourly rate of more than £11.20 £10.50 £10.46
10% offered a hourly rate of more than £18.58 £45.00 £27.75
UK excluding London average hourly rate £14.38 £14.00 £16.00
% change year-on-year
+2.67% -12.50%
Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
36754 34094 37574
As % of all contract IT jobs located in England 74.45% 73.30% 71.01%
Number of daily rates quoted 23188 21156 22089
Average daily rate £407 £413 £400
Average daily rate % change year-on-year
-1.33% +3.12%
90% offered a daily rate of more than £275 £275 £270
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1082 994 1361
Average hourly rate £24.00 £31.00 £32.00
Average hourly rate % change year-on-year
-22.58% -3.12%
90% offered a hourly rate of more than £12.58 £13.00 £14.00
10% offered a hourly rate of more than £45.00 £50.00 £47.50
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Service Management
UK

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 25 July 2014.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 25 July 2014.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +12 438 £400 -3.03% 118
South East +17 268 £375 +10.29% 62
Yorkshire +57 121 £260 -13.47% 22
North West +2 73 £320 -1.53% 16
East of England +3 64 £390 +0.64% 14
South West -12 51 £375 - 18
West Midlands +10 44 £413 +36.36% 20
North East +6 25 £350 +11.11% 8
East Midlands 0 23 £393 +57.00% 15
Midlands - 2 £500 -
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 25 July 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1542 (65.17%) ITIL
2 513 (21.68%) ITSM
3 482 (20.37%) Service Delivery
4 475 (20.08%) Microsoft
5 458 (19.36%) Project Management
6 453 (19.15%) Windows
7 425 (17.96%) Security Cleared
8 383 (16.19%) Finance
9 294 (12.43%) PRINCE2
10 284 (12.00%) SC Cleared
11 282 (11.92%) Change Management
12 268 (11.33%) MS Excel
13 264 (11.16%) SLA
14 248 (10.48%) MS Office
15 224 (9.47%) Incident Management
16 211 (8.92%) Active Directory
17 204 (8.62%) HP
18 196 (8.28%) Remedy
19 192 (8.11%) Management Information System
20 191 (8.07%) Problem Management
21 190 (8.03%) Stakeholder Management
22 187 (7.90%) ITIL Certification
23 184 (7.78%) Degree
24 178 (7.52%) Oracle
25 172 (7.27%) SQL
26 171 (7.23%) Telecoms
27 163 (6.89%) VMware
28 156 (6.59%) Configuration Management
28 156 (6.59%) Cisco
29 154 (6.51%) ITIL V3

Service Management
Top Related IT Skills in England by Category

For the 6 months to 25 July 2014, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 99 (4.18%) SharePoint
2 89 (3.76%) MS Exchange
3 42 (1.78%) Blackberry Enterprise Server
4 41 (1.73%) IBM Notes
5 33 (1.39%) Lync
6 32 (1.35%) Exchange Server 2010
7 28 (1.18%) CMS
8 26 (1.10%) IIS
9 22 (0.93%) Exchange Server 2003
10 20 (0.85%) WebLogic
11 18 (0.76%) BizTalk Server
12 14 (0.59%) Apache
13 13 (0.55%) Tomcat
13 13 (0.55%) WebSphere
14 10 (0.42%) SharePoint 2010
15 9 (0.38%) Exchange Server 2013
15 9 (0.38%) nginx
16 8 (0.34%) SAS
17 7 (0.30%) Confluence
18 6 (0.25%) OpenStack
Applications
1 268 (11.33%) MS Excel
2 248 (10.48%) MS Office
3 76 (3.21%) MS Visio
4 72 (3.04%) MS PowerPoint
5 59 (2.49%) MS Project
6 32 (1.35%) Spreadsheet
7 6 (0.25%) InfoPath
8 3 (0.13%) Photoshop
8 3 (0.13%) SPSS
9 1 (0.042%) Stata
9 1 (0.042%) InDesign
9 1 (0.042%) Open Workbench
Business Applications
1 116 (4.90%) Remedy ITSM
2 24 (1.01%) assyst
3 19 (0.80%) SAP SM
4 15 (0.63%) Oracle EBS
5 11 (0.46%) Dynamics CRM
6 9 (0.38%) Cognos Business Intelligence
6 9 (0.38%) Cognos TM1
7 8 (0.34%) Maximo
7 8 (0.34%) SAP Oil and Gas
8 6 (0.25%) Oracle Applications
8 6 (0.25%) SAP ERP
8 6 (0.25%) Remedy AR System
9 4 (0.17%) SAP Retail
9 4 (0.17%) Oracle Financials
10 3 (0.13%) BusinessWorks
10 3 (0.13%) SAP CRM
10 3 (0.13%) Summit
10 3 (0.13%) SAP PM
11 2 (0.085%) WebTrends
11 2 (0.085%) Cerner Millennium
Cloud Services
1 56 (2.37%) SaaS
2 18 (0.76%) Office 365
3 15 (0.63%) Cloud Computing
4 6 (0.25%) Microsoft Azure
5 4 (0.17%) Amazon AWS
5 4 (0.17%) IaaS
6 2 (0.085%) Rackspace Cloud
7 1 (0.042%) Google Apps
7 1 (0.042%) PaaS
Communications & Networking
1 115 (4.86%) WAN
2 110 (4.65%) LAN
3 108 (4.56%) Firewall
4 100 (4.23%) SAN
5 76 (3.21%) DNS
6 56 (2.37%) TCP/IP
7 53 (2.24%) VPN
8 49 (2.07%) Internet
9 43 (1.82%) DHCP
10 29 (1.23%) Network Security
11 25 (1.06%) MPLS
12 24 (1.01%) Cisco ASA
13 23 (0.97%) DSL
13 23 (0.97%) Intranet
13 23 (0.97%) LDAP
14 22 (0.93%) VLAN
15 21 (0.89%) SSL
16 19 (0.80%) BIG-IP
17 17 (0.72%) Cisco IOS
18 16 (0.68%) iSCSI
Database & Business Intelligence
1 107 (4.52%) SQL Server
2 61 (2.58%) Data Warehouse
3 51 (2.16%) Oracle Database
4 27 (1.14%) MySQL
5 25 (1.06%) Relational Database
6 20 (0.85%) SQL Server Integration Services
6 20 (0.85%) SQL Server 2008
7 17 (0.72%) Oracle Database 11g
7 17 (0.72%) SQL Server Reporting Services
8 14 (0.59%) Big Data
9 12 (0.51%) Oracle Exadata
9 12 (0.51%) SQL Server Analysis Services
9 12 (0.51%) Crystal Reports
10 11 (0.46%) OLAP
10 11 (0.46%) DataStage
10 11 (0.46%) Cognos Framework Manager
11 10 (0.42%) VLDB
11 10 (0.42%) Oracle Database 10g
11 10 (0.42%) Data Mining
11 10 (0.42%) DB2
Development Applications
1 21 (0.89%) JIRA
2 13 (0.55%) Team Foundation Server
3 7 (0.30%) Visual Studio
3 7 (0.30%) Jenkins
3 7 (0.30%) Git (software)
4 6 (0.25%) Toad
4 6 (0.25%) MSI
5 4 (0.17%) Subversion
5 4 (0.17%) Oracle Forms
5 4 (0.17%) JProfiler
5 4 (0.17%) SQL Server Management Studio (SSMS)
5 4 (0.17%) ClearQuest
6 3 (0.13%) TeamCity
6 3 (0.13%) Selenium
6 3 (0.13%) PVCS
6 3 (0.13%) TestDirector
6 3 (0.13%) Eclipse
6 3 (0.13%) LoadRunner
7 2 (0.085%) QuickTest Pro
7 2 (0.085%) Maven
General
1 383 (16.19%) Finance
2 171 (7.23%) Telecoms
3 139 (5.87%) Banking
4 42 (1.78%) Retail
5 36 (1.52%) Back Office
6 35 (1.48%) Pharmaceutical
6 35 (1.48%) Investment Banking
7 33 (1.39%) Legal
8 30 (1.27%) Marketing
9 28 (1.18%) Front Office
10 26 (1.10%) Manufacturing
11 23 (0.97%) Publishing
12 21 (0.89%) Advertising
12 21 (0.89%) Local Government
13 18 (0.76%) Financial Institution
14 17 (0.72%) Billing
15 16 (0.68%) Games
16 15 (0.63%) Law
17 12 (0.51%) Military
18 11 (0.46%) Automotive
Job Titles
1 563 (23.80%) Analyst
2 321 (13.57%) Service Manager
3 236 (9.97%) Service Analyst
4 209 (8.83%) Project Manager
5 182 (7.69%) Consultant
6 171 (7.23%) Architect
7 117 (4.95%) Delivery Manager
8 105 (4.44%) Services Delivery Manager
9 87 (3.68%) Service Desk Analyst
10 82 (3.47%) Support Analyst
11 79 (3.34%) Business Analyst
12 64 (2.70%) Support Engineer
13 58 (2.45%) Administrator
14 53 (2.24%) Solutions Architect
14 53 (2.24%) 2nd Line Support
14 53 (2.24%) Transition Manager
15 50 (2.11%) Developer
16 46 (1.94%) Service Management Analyst
17 45 (1.90%) Technical Manager
18 41 (1.73%) Management Consultant
Libraries, Frameworks & Software Standards
1 64 (2.70%) Web Services
2 50 (2.11%) XML
3 46 (1.94%) CSS
4 45 (1.90%) HTML
5 37 (1.56%) Middleware
6 35 (1.48%) .NET
7 23 (0.97%) SOAP
8 15 (0.63%) XSL
9 14 (0.59%) COM
9 14 (0.59%) Ajax
9 14 (0.59%) HTML5
10 13 (0.55%) XML Schema
11 11 (0.46%) Oracle Fusion
12 10 (0.42%) MEAP
13 7 (0.30%) Application Packaging
14 6 (0.25%) ASP.NET
15 5 (0.21%) OLE
15 5 (0.21%) Ruby on Rails
15 5 (0.21%) .NET Framework
15 5 (0.21%) Spring
Miscellaneous
1 192 (8.11%) Management Information System
2 86 (3.63%) CMDB
3 73 (3.09%) Blackberry
4 53 (2.24%) Statistics
5 50 (2.11%) NHS
6 41 (1.73%) Computer Science
7 34 (1.44%) Fat Client
7 34 (1.44%) Thin Client
8 32 (1.35%) Mobile App
9 31 (1.31%) Data Protection Act
10 29 (1.23%) Client/Server
11 25 (1.06%) Replication
12 24 (1.01%) PMI
13 18 (0.76%) Freedom of Information
13 18 (0.76%) Open Source
14 17 (0.72%) Clustering
14 17 (0.72%) Mathematics
15 15 (0.63%) Freedom of Information Act
16 13 (0.55%) FMCG
16 13 (0.55%) Enterprise Software
Operating Systems
1 453 (19.15%) Windows
2 140 (5.92%) Windows 7
3 138 (5.83%) UNIX
4 126 (5.33%) Windows Server 2008
5 114 (4.82%) Linux
6 102 (4.31%) Windows XP
7 100 (4.23%) Windows Server 2003
8 41 (1.73%) Solaris
9 33 (1.39%) Ubuntu
10 30 (1.27%) CentOS
11 27 (1.14%) AIX
12 23 (0.97%) Red Hat Enterprise Linux
12 23 (0.97%) Android
13 17 (0.72%) Windows 8
14 16 (0.68%) Windows Server 2012
15 15 (0.63%) Apple iOS
16 9 (0.38%) HPUX
16 9 (0.38%) Windows NT
17 7 (0.30%) Windows Mobile
18 5 (0.21%) Mac OS X
Processes & Methodologies
1 1542 (65.17%) ITIL
2 513 (21.68%) ITSM
3 482 (20.37%) Service Delivery
4 458 (19.36%) Project Management
5 294 (12.43%) PRINCE2
6 282 (11.92%) Change Management
7 224 (9.47%) Incident Management
8 191 (8.07%) Problem Management
9 190 (8.03%) Stakeholder Management
10 156 (6.59%) Configuration Management
11 154 (6.51%) ITIL V3
12 111 (4.69%) Supplier Management
13 108 (4.56%) Release Management
14 106 (4.48%) Disaster Recovery
15 100 (4.23%) Workflow
16 94 (3.97%) Continuous Improvement
17 90 (3.80%) Risk Management
18 85 (3.59%) Migration
19 74 (3.13%) Performance Management
20 70 (2.96%) Agile Software Development
Programming Languages
1 172 (7.27%) SQL
2 64 (2.70%) JavaScript
3 43 (1.82%) Java
4 41 (1.73%) C
5 38 (1.61%) PowerShell
6 37 (1.56%) Python
7 23 (0.97%) VBA
8 19 (0.80%) VB
9 17 (0.72%) Shell Script
10 16 (0.68%) C++
11 15 (0.63%) C#
11 15 (0.63%) T-SQL
12 13 (0.55%) PL/SQL
13 10 (0.42%) Perl
14 6 (0.25%) Ruby
15 5 (0.21%) VBScript
16 4 (0.17%) VB.NET
17 3 (0.13%) PHP
17 3 (0.13%) Bash Shell
18 2 (0.085%) Jython
Qualifications
1 425 (17.96%) Security Cleared
2 284 (12.00%) SC Cleared
3 187 (7.90%) ITIL Certification
4 184 (7.78%) Degree
5 110 (4.65%) Microsoft Certification
6 106 (4.48%) DV Cleared
7 93 (3.93%) ITIL Foundation Certificate
8 62 (2.62%) MCP
9 56 (2.37%) MCSE
9 56 (2.37%) PMI Certification
10 51 (2.16%) ISEB
11 47 (1.99%) PRINCE2 Practitioner
12 42 (1.78%) PMP
13 37 (1.56%) Cisco Certification
14 34 (1.44%) PRINCE2 Certification
15 30 (1.27%) MCITP
16 26 (1.10%) CISSP
17 25 (1.06%) CCNP
17 25 (1.06%) CCNA
18 23 (0.97%) MCTS
Quality Assurance & Compliance
1 264 (11.16%) SLA
2 62 (2.62%) QA
3 46 (1.94%) COBIT
4 41 (1.73%) Sarbanes-Oxley
5 37 (1.56%) ISO/IEC 27001
6 27 (1.14%) ISO 9001
7 13 (0.55%) BS15000
8 12 (0.51%) PCI DSS
9 10 (0.42%) GxP
10 9 (0.38%) ISO 9000
11 6 (0.25%) P3O
12 5 (0.21%) ISO 14001
12 5 (0.21%) JSP 440
12 5 (0.21%) BS25999
13 4 (0.17%) Data Quality
14 3 (0.13%) GCP
15 2 (0.085%) BS7799
16 1 (0.042%) GMP
16 1 (0.042%) 21 CFR Part 11
16 1 (0.042%) ISO/IEC 20000
System Software
1 211 (8.92%) Active Directory
2 124 (5.24%) VMware Infrastructure
3 44 (1.86%) Hyper-V
4 33 (1.39%) XenApp
4 33 (1.39%) vSphere
5 17 (0.72%) Oracle RAC
6 16 (0.68%) VMware ESXi
7 15 (0.63%) VMware Server
7 15 (0.63%) NLBS
8 13 (0.55%) Xen
9 12 (0.51%) Citrix Presentation Server
9 12 (0.51%) VMware ESX
10 11 (0.46%) NFS
11 10 (0.42%) vCloud
12 9 (0.38%) KVM
13 8 (0.34%) Oracle RMAN
13 8 (0.34%) Microsoft App-V
14 6 (0.25%) Terminal Server
14 6 (0.25%) Microsoft Virtual Server
15 5 (0.21%) Terminal Services
Systems Management
1 42 (1.78%) Tivoli
1 42 (1.78%) SCCM
2 27 (1.14%) WSUS
2 27 (1.14%) HP UCMDB
3 22 (0.93%) Backup Exec
4 20 (0.85%) OpenView
5 18 (0.76%) NetBackup
6 17 (0.72%) Systems Management Server (SMS)
7 14 (0.59%) EMC NetWorker
7 14 (0.59%) Puppet
8 12 (0.51%) McAfee ePO
8 12 (0.51%) Tivoli Storage Manager
9 11 (0.46%) Data Guard
9 11 (0.46%) WhatsUp Gold
10 10 (0.42%) HP SiteScope
11 9 (0.38%) SCOM
11 9 (0.38%) Oracle Enterprise Manager
11 9 (0.38%) Netcool
11 9 (0.38%) Nagios
11 9 (0.38%) Norton AntiVirus
Vendors
1 475 (20.08%) Microsoft
2 204 (8.62%) HP
3 196 (8.28%) Remedy
4 178 (7.52%) Oracle
5 163 (6.89%) VMware
6 156 (6.59%) Cisco
7 131 (5.54%) Citrix
8 119 (5.03%) ServiceNow
9 98 (4.14%) SAP
10 95 (4.02%) BMC
11 55 (2.32%) CheckPoint
12 49 (2.07%) IBM
13 44 (1.86%) Lotus
14 43 (1.82%) McAfee
15 41 (1.73%) Red Hat
16 38 (1.61%) EMC
17 37 (1.56%) Splunk
18 33 (1.39%) F5
19 32 (1.35%) Juniper
20 28 (1.18%) NetApp
Warwickshire
LA International
Rate: £450 - £550 per day
Posted: 1 hour ago
London
Global Technology Solutions Ltd
Rate: £175 - £184.75 per day
Posted: 1 hour ago
West London
Experis Ltd
Posted: 2 hours ago
Staines, Middlesex
Lorien Resourcing
Posted: 4 hours ago
East London
FT Select
Rate: Unspecified Competitive
Posted: 9 hours ago
City, London
Annapurna
Rate: £250 - £320 per day
Posted: Yesterday
Telford, Shropshire
Experis Ltd
Rate: £1 per annum
Posted: Yesterday
London
Harvey Nash plc
Rate: £260 per day
Posted: Yesterday
Nottingham, Nottinghamshire
QUANTICA
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
CK Group
Rate: £21,000
Posted: 2 days ago
City, London
Certes Computing Ltd
Posted: 3 days ago
City, London
Connectus
Rate: £575 per day
Posted: 3 days ago
London
Eutopia Solutions Ltd
Rate: £0.00 per annum
Posted: 3 days ago
Solihull, West Midlands
Xoserve
Posted: 3 days ago
London
TEKsystems
Rate: £450 - £500 per day
Posted: 3 days ago
York, North Yorkshire
Drake Fleming
Rate: From £450 to £500 per day
Posted: 3 days ago
London
Opilio Recruitment
Rate: £55k - 60k per year + 6 Month FTC
Posted: 3 days ago
London
Staffworx Ltd
Rate: excellent rate
Posted: 3 days ago
City, London
I3
Rate: £380 per day
Posted: 3 days ago
Middlesex
Think IT Recruitment
Rate: £450 - £550 per day
Posted: 3 days ago