The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 73 68 101
Rank change year-on-year
-5 +33
Contract jobs citing Service Management 1206 1200 825
As % of all contract IT jobs located in England 2.53% 2.60% 2.00%
As % of the Processes & Methodologies category 3.31% 3.44% 2.72%
Number of daily rates quoted 710 686 404
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£411 £400 £375
Average daily rate % change year-on-year
+2.81% +6.66%
90% offered a daily rate of more than £221 £213 £225
10% offered a daily rate of more than £550 £556 £550
UK excluding London average daily rate £375 £365 £373
% change year-on-year
+2.73% -2.07%
Number of hourly rates quoted 52 54 38
Average hourly rate £16.74 £15.00 £18.80
Average hourly rate % change year-on-year
+11.56% -20.21%
90% offered a hourly rate of more than £12.00 £10.20 £10.93
10% offered a hourly rate of more than £48.80 £36.30 £135.00
UK excluding London average hourly rate £15.75 £15.50 £16.00
% change year-on-year
+1.61% -3.12%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
36399 34842 30332
As % of all contract IT jobs located in England 76.25% 75.38% 73.43%
Number of daily rates quoted 23271 21346 18415
Average daily rate £425 £410 £400
Average daily rate % change year-on-year
+3.65% +2.50%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.25% +3.44%
Number of hourly rates quoted 978 1089 1114
Average hourly rate £27.50 £27.50 £30.00
Average hourly rate % change year-on-year
- -8.33%
90% offered a hourly rate of more than £12.00 £12.31 £12.35
10% offered a hourly rate of more than £49.50 £47.50 £50.45
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 3 March 2015.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 3 March 2015.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 500 £450 +5.88% 95
South East -2 288 £400 +1.26% 63
Yorkshire +20 97 £335 -9.15% 20
North West -19 88 £293 -26.87% 28
South West -14 81 £419 +11.66% 29
West Midlands -1 55 £260 -22.38% 18
East of England -2 45 £275 +4.76% 19
East Midlands -17 29 £420 +46.08% 8
North East -12 21 £374 +38.17% 6
Midlands +3 2 £380 +11.76%
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 3 March 2015, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1657 (65.49%) ITIL
2 540 (21.34%) Service Delivery
3 503 (19.88%) ITSM
4 502 (19.84%) Finance
5 486 (19.21%) Security Cleared
6 475 (18.77%) Microsoft
7 435 (17.19%) Windows
8 367 (14.51%) SC Cleared
9 362 (14.31%) Project Management
10 351 (13.87%) Change Management
11 295 (11.66%) SLA
12 294 (11.62%) MS Office
13 287 (11.34%) Analytical Skills
14 286 (11.30%) MS Excel
15 253 (10.00%) Incident Management
16 249 (9.84%) Stakeholder Management
17 234 (9.25%) Problem Management
18 227 (8.97%) SQL
19 220 (8.70%) PRINCE2
20 214 (8.46%) Degree
21 209 (8.26%) Active Directory
22 206 (8.14%) UNIX
23 205 (8.10%) HP
24 184 (7.27%) Cisco
25 183 (7.23%) Management Information System
26 173 (6.84%) Citrix
27 167 (6.60%) ITIL Certification
28 164 (6.48%) Telecoms
29 157 (6.21%) VMware
29 157 (6.21%) Linux

Service Management
Top Related IT Skills in England by Category

For the 6 months to 3 March 2015, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 87 (3.44%) MS Exchange
2 83 (3.28%) SharePoint
3 61 (2.41%) IBM Notes
4 40 (1.58%) IIS
5 30 (1.19%) WebLogic
6 25 (0.99%) Exchange Server 2003
7 24 (0.95%) CMS
8 23 (0.91%) Exchange Server 2010
9 20 (0.79%) Blackberry Enterprise Server
9 20 (0.79%) WebSphere
10 19 (0.75%) Apache
10 19 (0.75%) Lync
11 12 (0.47%) Exchange Server 2013
12 11 (0.43%) OpenStack
12 11 (0.43%) Tomcat
13 10 (0.40%) CICS
14 8 (0.32%) GroupWise
14 8 (0.32%) SharePoint 2010
15 7 (0.28%) Documentum
15 7 (0.28%) Office Communications Server
Applications
1 294 (11.62%) MS Office
2 286 (11.30%) MS Excel
3 80 (3.16%) MS PowerPoint
4 66 (2.61%) MS Visio
5 48 (1.90%) MS Project
6 14 (0.55%) Spreadsheet
7 7 (0.28%) SPSS
8 5 (0.20%) Photoshop
9 2 (0.079%) Acrobat
10 1 (0.040%) S-PLUS
10 1 (0.040%) InfoPath
10 1 (0.040%) Adobe Captivate
Business Applications
1 94 (3.72%) Remedy ITSM
2 15 (0.59%) assyst
3 12 (0.47%) Dynamics CRM
4 9 (0.36%) SAP Oil and Gas
4 9 (0.36%) Oracle EBS
5 8 (0.32%) RMDS
6 6 (0.24%) Cerner Millennium
6 6 (0.24%) Oracle EBS R12
7 5 (0.20%) SAP Retail
8 4 (0.16%) CA PPM
8 4 (0.16%) Maximo
8 4 (0.16%) SAP CO
8 4 (0.16%) SAP SM
8 4 (0.16%) SAP FI
8 4 (0.16%) SAP FI/CO
9 3 (0.12%) WebTrends
9 3 (0.12%) Dynamics AX
9 3 (0.12%) TRIRIGA
10 2 (0.079%) Cognos Business Intelligence
10 2 (0.079%) Magento
Cloud Services
1 43 (1.70%) SaaS
2 19 (0.75%) Google Apps
3 16 (0.63%) IaaS
4 14 (0.55%) PaaS
5 12 (0.47%) Office 365
6 10 (0.40%) Microsoft Azure
7 8 (0.32%) Cloud Computing
8 2 (0.079%) Amazon EC2
8 2 (0.079%) Amazon S3
9 1 (0.040%) Force.com
9 1 (0.040%) Amazon AWS
9 1 (0.040%) Route 53
9 1 (0.040%) SuccessFactors
9 1 (0.040%) Yammer
Communications & Networking
1 148 (5.85%) Firewall
2 130 (5.14%) WAN
3 113 (4.47%) LAN
4 103 (4.07%) DNS
5 82 (3.24%) VPN
6 78 (3.08%) TCP/IP
7 72 (2.85%) LDAP
8 71 (2.81%) SAN
9 62 (2.45%) Network Security
10 56 (2.21%) SSL
11 53 (2.09%) DHCP
12 46 (1.82%) Cisco ASA
13 41 (1.62%) Internet
14 39 (1.54%) MPLS
15 37 (1.46%) Wireless
16 35 (1.38%) BGP
17 34 (1.34%) HTTP
18 31 (1.23%) VLAN
18 31 (1.23%) NetScaler
19 29 (1.15%) Ethernet
Database & Business Intelligence
1 79 (3.12%) SQL Server
2 63 (2.49%) Oracle Database
3 43 (1.70%) Relational Database
4 31 (1.23%) Data Warehouse
5 23 (0.91%) Oracle Reports
6 21 (0.83%) Crystal Reports
6 21 (0.83%) SQL Server Reporting Services
7 18 (0.71%) RDBMS
8 16 (0.63%) MySQL
9 14 (0.55%) SQL Server Integration Services
10 13 (0.51%) Data Mining
10 13 (0.51%) SQL Server 2008
11 12 (0.47%) DB2
12 11 (0.43%) VLDB
12 11 (0.43%) Oracle Database 11g
12 11 (0.43%) SQL Server Analysis Services
13 10 (0.40%) Oracle Database 12c
14 9 (0.36%) QlikView
14 9 (0.36%) PostgreSQL
15 8 (0.32%) MongoDB
Development Applications
1 24 (0.95%) Toad
1 24 (0.95%) JIRA
2 20 (0.79%) ClearCase
3 17 (0.67%) Eclipse
4 16 (0.63%) Ant
5 15 (0.59%) ClearQuest
5 15 (0.59%) Jenkins
6 13 (0.51%) Subversion
6 13 (0.51%) JUnit
7 12 (0.47%) MSI
8 11 (0.43%) Git (software)
9 10 (0.40%) Artifactory
9 10 (0.40%) StarTeam
10 9 (0.36%) Team Foundation Server
11 8 (0.32%) Maven
11 8 (0.32%) Visual Studio
11 8 (0.32%) PVCS
12 5 (0.20%) Oracle Forms
13 3 (0.12%) QuickTest Pro
13 3 (0.12%) LoadRunner
General
1 502 (19.84%) Finance
2 164 (6.48%) Telecoms
3 139 (5.49%) Banking
4 42 (1.66%) Retail
5 40 (1.58%) Legal
6 35 (1.38%) Law
6 35 (1.38%) Investment Banking
7 32 (1.26%) Marketing
8 27 (1.07%) Front Office
9 26 (1.03%) Manufacturing
10 25 (0.99%) Billing
11 22 (0.87%) Publishing
12 19 (0.75%) Pharmaceutical
13 18 (0.71%) Games
13 18 (0.71%) Local Government
14 14 (0.55%) Financial Institution
15 13 (0.51%) Back Office
15 13 (0.51%) Advertising
16 12 (0.47%) Military
16 12 (0.47%) Electronics
Job Titles
1 535 (21.15%) Analyst
2 341 (13.48%) Service Manager
3 239 (9.45%) Service Analyst
4 221 (8.74%) Architect
5 183 (7.23%) Project Manager
6 167 (6.60%) Consultant
7 151 (5.97%) Service Desk Analyst
8 131 (5.18%) Delivery Manager
9 112 (4.43%) Services Delivery Manager
10 99 (3.91%) Business Analyst
11 94 (3.72%) Support Analyst
12 76 (3.00%) Developer
13 69 (2.73%) Transition Manager
14 64 (2.53%) Enterprise Architect
15 62 (2.45%) Support Engineer
16 54 (2.13%) 1st Line Support
17 53 (2.09%) Incident Manager
18 51 (2.02%) Network Engineer
18 51 (2.02%) Service Transition Manager
19 47 (1.86%) Administrator
Libraries, Frameworks & Software Standards
1 90 (3.56%) Web Services
2 72 (2.85%) XML
3 66 (2.61%) HTML
4 45 (1.78%) SOAP
5 40 (1.58%) Middleware
6 39 (1.54%) CSS
7 37 (1.46%) .NET
8 26 (1.03%) J2EE
8 26 (1.03%) Ajax
9 25 (0.99%) FIX Protocol
10 21 (0.83%) JSP
11 16 (0.63%) COM
12 14 (0.55%) Servlets
12 14 (0.55%) Struts
13 13 (0.51%) Hibernate
13 13 (0.51%) Spring
13 13 (0.51%) HTML5
14 12 (0.47%) CGI
15 9 (0.36%) .NET Framework
15 9 (0.36%) REST
Miscellaneous
1 287 (11.34%) Analytical Skills
2 183 (7.23%) Management Information System
3 78 (3.08%) CMDB
4 67 (2.65%) Computer Science
5 49 (1.94%) NHS
6 47 (1.86%) Clustering
7 43 (1.70%) Blackberry
8 29 (1.15%) Replication
8 29 (1.15%) Performance Metrics
9 27 (1.07%) Open Source
10 26 (1.03%) Fat Client
10 26 (1.03%) Thin Client
11 25 (0.99%) Statistics
12 21 (0.83%) User Experience
13 18 (0.71%) PMI
14 17 (0.67%) Mainframe
14 17 (0.67%) Mathematics
15 16 (0.63%) DTV
15 16 (0.63%) N-Tier
15 16 (0.63%) Economics
Operating Systems
1 435 (17.19%) Windows
2 206 (8.14%) UNIX
3 157 (6.21%) Linux
4 125 (4.94%) Windows Server 2008
5 107 (4.23%) Windows 7
6 93 (3.68%) Windows Server 2003
7 50 (1.98%) Solaris
8 45 (1.78%) AIX
9 42 (1.66%) Windows XP
10 29 (1.15%) Ubuntu
10 29 (1.15%) CentOS
10 29 (1.15%) Red Hat Enterprise Linux
10 29 (1.15%) Windows 8
10 29 (1.15%) Windows Server 2012
11 27 (1.07%) Android
12 23 (0.91%) Apple iOS
12 23 (0.91%) Windows Vista
13 14 (0.55%) SUSE
13 14 (0.55%) Oracle Linux
13 14 (0.55%) Mac OS
Processes & Methodologies
1 1657 (65.49%) ITIL
2 540 (21.34%) Service Delivery
3 503 (19.88%) ITSM
4 362 (14.31%) Project Management
5 351 (13.87%) Change Management
6 253 (10.00%) Incident Management
7 249 (9.84%) Stakeholder Management
8 234 (9.25%) Problem Management
9 220 (8.70%) PRINCE2
10 152 (6.01%) Configuration Management
11 143 (5.65%) ITIL V3
12 124 (4.90%) Continuous Improvement
13 121 (4.78%) Agile Software Development
14 107 (4.23%) Migration
15 102 (4.03%) Release Management
16 100 (3.95%) Risk Management
17 91 (3.60%) Business Analysis
18 90 (3.56%) Disaster Recovery
19 83 (3.28%) Workflow
19 83 (3.28%) Supplier Management
Programming Languages
1 227 (8.97%) SQL
2 85 (3.36%) Java
3 57 (2.25%) JavaScript
4 48 (1.90%) C
5 39 (1.54%) PL/SQL
6 28 (1.11%) Perl
7 25 (0.99%) Python
8 24 (0.95%) Shell Script
9 23 (0.91%) PowerShell
10 20 (0.79%) PHP
11 19 (0.75%) C#
12 18 (0.71%) Ruby
13 15 (0.59%) VBA
13 15 (0.59%) VBScript
14 12 (0.47%) T-SQL
14 12 (0.47%) Korn
15 10 (0.40%) C++
16 9 (0.36%) VB
17 8 (0.32%) WebLogic Scripting Tool
18 7 (0.28%) Scala
Qualifications
1 486 (19.21%) Security Cleared
2 367 (14.51%) SC Cleared
3 214 (8.46%) Degree
4 167 (6.60%) ITIL Certification
5 93 (3.68%) Microsoft Certification
6 90 (3.56%) DV Cleared
7 73 (2.89%) ITIL Foundation Certificate
8 64 (2.53%) MCP
9 53 (2.09%) MCSE
10 50 (1.98%) Cisco Certification
11 49 (1.94%) VCP4
12 44 (1.74%) PMI Certification
13 40 (1.58%) MCITP
14 38 (1.50%) MCTS
15 35 (1.38%) PRINCE2 Practitioner
16 31 (1.23%) PMP
17 25 (0.99%) PRINCE2 Certification
17 25 (0.99%) ISEB
18 23 (0.91%) CISSP
19 19 (0.75%) CCNA
Quality Assurance & Compliance
1 295 (11.66%) SLA
2 61 (2.41%) QA
3 42 (1.66%) COBIT
4 32 (1.26%) ISO/IEC 27001
5 24 (0.95%) ISO 9001
6 16 (0.63%) PCI DSS
7 14 (0.55%) JSP 440
8 11 (0.43%) Sarbanes-Oxley
9 8 (0.32%) BS15000
10 4 (0.16%) ISO/IEC 20000
10 4 (0.16%) P3O
11 2 (0.079%) PMBOK
11 2 (0.079%) ISO 9000
12 1 (0.040%) ISO 8583
12 1 (0.040%) GPG13
12 1 (0.040%) HL7
System Software
1 209 (8.26%) Active Directory
2 112 (4.43%) VMware Infrastructure
3 70 (2.77%) Hyper-V
4 32 (1.26%) vSphere
5 24 (0.95%) VMware ESXi
6 22 (0.87%) Firmware
7 19 (0.75%) XenApp
8 15 (0.59%) Microsoft App-V
9 9 (0.36%) NLBS
10 8 (0.32%) Xen
10 8 (0.32%) FreeRADIUS
11 7 (0.28%) vCloud
11 7 (0.28%) Citrix Presentation Server
11 7 (0.28%) VMware Server
12 6 (0.24%) NFS
12 6 (0.24%) VMware ESX
12 6 (0.24%) VMware Workstation
12 6 (0.24%) XenDesktop
12 6 (0.24%) Veritas Cluster Server
13 5 (0.20%) Oracle RAC
Systems Management
1 45 (1.78%) OpenView
2 36 (1.42%) SCCM
3 35 (1.38%) SCOM
4 34 (1.34%) Systems Management Server (SMS)
5 28 (1.11%) OVSD
6 27 (1.07%) CA Spectrum
7 25 (0.99%) Backup Exec
8 19 (0.75%) Oracle Enterprise Manager
8 19 (0.75%) McAfee ePO
9 18 (0.71%) Cisco CUCM
9 18 (0.71%) HP UCMDB
10 17 (0.67%) HP SiteScope
11 15 (0.59%) Cisco UCCX
11 15 (0.59%) OpenView Configuration Management
12 12 (0.47%) Tivoli
12 12 (0.47%) WSUS
13 11 (0.43%) Cisco UCCE
13 11 (0.43%) WMI
14 10 (0.40%) HP Quality Center
14 10 (0.40%) WhatsUp Gold
Vendors
1 475 (18.77%) Microsoft
2 205 (8.10%) HP
3 184 (7.27%) Cisco
4 173 (6.84%) Citrix
5 157 (6.21%) Oracle
5 157 (6.21%) VMware
6 142 (5.61%) Remedy
7 108 (4.27%) BMC
8 84 (3.32%) ServiceNow
9 80 (3.16%) SAP
10 62 (2.45%) Lotus
11 60 (2.37%) Juniper
12 58 (2.29%) CA
12 58 (2.29%) CheckPoint
13 55 (2.17%) Red Hat
14 52 (2.06%) McAfee
15 44 (1.74%) F5
16 35 (1.38%) Splunk
17 34 (1.34%) IBM
18 32 (1.26%) EMC
West London
Lorien Resourcing
Rate: £400 - £410 per day
Posted: 59 minutes ago
London
TEKsystems
Rate: £400 - £500 per day
Posted: 1 hour ago
City, London
Deerfoot IT Resources Ltd
Rate: £450 - £500 per day
Posted: 17 hours ago
Plymouth, Devon
Reed Professional Services
Rate: £170 - £260 per day
Posted: 19 hours ago
West London
Venn Group
Rate: £100 - £140 Per Day
Posted: 21 hours ago
Leeds, West Yorkshire
The Bridge Ltd
Rate: Unspecified Market Rate
Posted: 21 hours ago
Bath, Avon
University of Bath
Rate: Starting from £31,342, rising to £37,394
Posted: 21 hours ago
Newcastle Upon Tyne, Tyne and Wear
Heat Recruitment
Posted: Yesterday
West Yorkshire
Spring Technology
Rate: £325.00 per day
Posted: Yesterday
City, London
Empiric Solutions
Posted: Yesterday
Winchester, Hampshire
Connectus
Rate: £280 - £320 per day
Posted: Yesterday
London
Empiric Solutions
Posted: 4 days ago
Reading, Berkshire
Experis Ltd
Rate: £400 - £450 per day
Posted: 4 days ago
Plymouth, Devon
Connectus
Rate: £156 - £195 per day
Posted: 4 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £600 per day
Posted: 5 days ago
Reading, Berkshire
Polar Recruitment
Rate: £0000 - £1111 per annum
Posted: 5 days ago
City, London
Red10
Rate: £450 - £550 per day
Posted: 5 days ago
Farnborough, Hampshire
Experis Ltd
Rate: £547.00 per day
Posted: 5 days ago
South West
Intapeople
Rate: Competitive
Posted: 6 days ago
Halifax, West Yorkshire
4it Recruitment Ltd
Rate: From £450 to £550 per day 3 Months initially
Posted: 6 days ago