The table below looks at the statistics for Service Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 72 74 99
Rank change year-on-year
+2 +25
Contract jobs citing Service Management 1170 1126 839
As % of all contract IT jobs located in England 2.53% 2.53% 2.07%
As % of the Processes & Methodologies category 3.36% 3.38% 2.85%
Number of daily rates quoted 693 653 435
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£420 £390 £368
Average daily rate % change year-on-year
+7.69% +6.12%
90% offered a daily rate of more than £219 £223 £222
10% offered a daily rate of more than £550 £588 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 62 54 39
Average hourly rate £15.00 £16.65 £17.50
Average hourly rate % change year-on-year
-9.90% -4.85%
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £25.00 £37.10 £51.30
UK excluding London average hourly rate £15.00 £17.50 £17.50
% change year-on-year
-14.28% -
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
34808 33292 29402
As % of all contract IT jobs located in England 75.37% 74.79% 72.60%
Number of daily rates quoted 22734 20665 17754
Average daily rate £425 £405 £400
Average daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £395 £375 £363
% change year-on-year
+5.40% +3.44%
Number of hourly rates quoted 920 1066 1240
Average hourly rate £25.00 £26.50 £30.50
Average hourly rate % change year-on-year
-5.66% -13.11%
90% offered a hourly rate of more than £12.00 £12.50 £12.00
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £25.50 £27.50 £31.50
% change year-on-year
-7.27% -12.69%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the England region.

Service Management Daily Rate Trend in England

Service Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 23 January 2015.

Service Management Daily Rate Histogram in England

Service Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the England region.

Service Management Hourly Rate Trend in England

Service Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the England region over the 3 months to 23 January 2015.

Service Management Hourly Rate Histogram in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +15 515 £450 +5.88% 106
South East -14 256 £392 +4.46% 66
Yorkshire +19 108 £375 - 19
North West -18 65 £213 -40.14% 29
East of England +19 60 £283 +13.00% 26
West Midlands +13 54 £360 +5.88% 19
South West -26 47 £419 +28.84% 28
East Midlands -5 34 £325 +8.33% 11
North East 0 29 £387 +10.54% 3
Midlands +8 1 £380 - 1
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 23 January 2015, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1583 (64.19%) ITIL
2 529 (21.45%) Service Delivery
3 515 (20.88%) Security Cleared
4 508 (20.60%) ITSM
5 465 (18.86%) Finance
6 458 (18.57%) Microsoft
7 439 (17.80%) Windows
8 384 (15.57%) SC Cleared
9 366 (14.84%) Project Management
10 316 (12.81%) Change Management
11 296 (12.00%) SLA
12 288 (11.68%) Analytical Skills
13 283 (11.48%) Incident Management
14 277 (11.23%) MS Office
15 245 (9.94%) MS Excel
16 236 (9.57%) Problem Management
17 233 (9.45%) Stakeholder Management
18 228 (9.25%) SQL
19 223 (9.04%) Degree
20 217 (8.80%) PRINCE2
21 216 (8.76%) Active Directory
22 204 (8.27%) UNIX
23 192 (7.79%) HP
24 179 (7.26%) Cisco
25 176 (7.14%) Linux
25 176 (7.14%) ITIL V3
26 174 (7.06%) Oracle
27 170 (6.89%) Management Information System
28 162 (6.57%) ITIL Certification
29 157 (6.37%) Citrix

Service Management
Top Related IT Skills in England by Category

For the 6 months to 23 January 2015, IT contractor jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 93 (3.77%) SharePoint
1 93 (3.77%) MS Exchange
2 56 (2.27%) IBM Notes
3 50 (2.03%) IIS
4 32 (1.30%) Exchange Server 2010
5 28 (1.14%) WebLogic
6 27 (1.09%) Blackberry Enterprise Server
7 26 (1.05%) Exchange Server 2003
8 22 (0.89%) Lync
9 21 (0.85%) Apache
9 21 (0.85%) CMS
10 18 (0.73%) WebSphere
11 12 (0.49%) OpenStack
12 11 (0.45%) SharePoint 2010
12 11 (0.45%) Exchange Server 2013
12 11 (0.45%) Tomcat
13 10 (0.41%) BizTalk Server
14 9 (0.36%) CICS
15 8 (0.32%) Eucalyptus
16 7 (0.28%) SharePoint 2013
Applications
1 277 (11.23%) MS Office
2 245 (9.94%) MS Excel
3 80 (3.24%) MS PowerPoint
4 68 (2.76%) MS Visio
5 45 (1.82%) MS Project
6 17 (0.69%) Spreadsheet
7 7 (0.28%) SPSS
8 2 (0.081%) Photoshop
8 2 (0.081%) Acrobat
9 1 (0.041%) S-PLUS
9 1 (0.041%) Adobe Captivate
9 1 (0.041%) InfoPath
Business Applications
1 91 (3.69%) Remedy ITSM
2 23 (0.93%) assyst
3 9 (0.36%) Oracle EBS
3 9 (0.36%) SAP Oil and Gas
4 8 (0.32%) Dynamics CRM
5 5 (0.20%) Oracle EBS R12
5 5 (0.20%) SAP Retail
6 4 (0.16%) Cerner Millennium
6 4 (0.16%) Maximo
6 4 (0.16%) SAP FI
7 3 (0.12%) TRIRIGA
7 3 (0.12%) SAP FI/CO
7 3 (0.12%) CA Clarity
7 3 (0.12%) Dynamics AX
7 3 (0.12%) SAP CO
8 2 (0.081%) Cognos Business Intelligence
8 2 (0.081%) Remedy AR System
8 2 (0.081%) SAP CRM
9 1 (0.041%) Magento
9 1 (0.041%) Documaker
Cloud Services
1 47 (1.91%) SaaS
2 16 (0.65%) Office 365
3 14 (0.57%) Microsoft Azure
4 13 (0.53%) Google Apps
5 10 (0.41%) Cloud Computing
6 9 (0.36%) PaaS
6 9 (0.36%) IaaS
7 4 (0.16%) Amazon AWS
8 1 (0.041%) Amazon EC2
8 1 (0.041%) Amazon S3
8 1 (0.041%) SuccessFactors
Communications & Networking
1 145 (5.88%) Firewall
2 129 (5.23%) WAN
3 113 (4.58%) LAN
4 104 (4.22%) DNS
5 73 (2.96%) VPN
6 68 (2.76%) SAN
7 61 (2.47%) LDAP
8 55 (2.23%) Network Security
9 54 (2.19%) Cisco ASA
10 53 (2.15%) Internet
11 51 (2.07%) TCP/IP
12 47 (1.91%) DHCP
13 41 (1.66%) SSL
14 37 (1.50%) MPLS
14 37 (1.50%) BGP
15 35 (1.42%) NetScaler
16 34 (1.38%) Wireless
17 33 (1.34%) Ethernet
18 30 (1.22%) VLAN
19 29 (1.18%) Cisco IOS
Database & Business Intelligence
1 81 (3.28%) SQL Server
2 57 (2.31%) Oracle Database
3 29 (1.18%) Data Warehouse
4 28 (1.14%) Relational Database
5 22 (0.89%) Oracle Reports
6 21 (0.85%) PostgreSQL
7 19 (0.77%) DB2
7 19 (0.77%) SQL Server Reporting Services
8 17 (0.69%) Crystal Reports
9 15 (0.61%) Data Mining
10 13 (0.53%) RDBMS
11 12 (0.49%) MySQL
12 11 (0.45%) VLDB
12 11 (0.45%) SQL Server 2008
13 10 (0.41%) Oracle Database 11g
14 9 (0.36%) Big Data
15 8 (0.32%) MS Access
16 7 (0.28%) Oracle Database 12c
16 7 (0.28%) SAP BW
17 6 (0.24%) BusinessObjects
Development Applications
1 23 (0.93%) Toad
2 21 (0.85%) JIRA
3 20 (0.81%) ClearCase
4 15 (0.61%) ClearQuest
4 15 (0.61%) StarTeam
5 14 (0.57%) Ant
5 14 (0.57%) Jenkins
6 13 (0.53%) JUnit
6 13 (0.53%) Eclipse
6 13 (0.53%) Subversion
7 12 (0.49%) MSI
8 10 (0.41%) Artifactory
9 9 (0.36%) PVCS
9 9 (0.36%) Visual Studio
10 8 (0.32%) Maven
11 6 (0.24%) Team Foundation Server
12 5 (0.20%) Git (software)
12 5 (0.20%) Oracle Forms
13 3 (0.12%) QuickTest Pro
13 3 (0.12%) LoadRunner
General
1 465 (18.86%) Finance
2 148 (6.00%) Telecoms
3 131 (5.31%) Banking
4 58 (2.35%) Retail
5 32 (1.30%) Legal
5 32 (1.30%) Investment Banking
6 30 (1.22%) Law
7 28 (1.14%) Manufacturing
8 25 (1.01%) Marketing
9 23 (0.93%) Billing
10 22 (0.89%) Front Office
11 20 (0.81%) Pharmaceutical
12 19 (0.77%) Publishing
12 19 (0.77%) Games
13 18 (0.73%) Back Office
14 17 (0.69%) Local Government
15 14 (0.57%) Military
16 12 (0.49%) Electronics
17 9 (0.36%) Financial Institution
17 9 (0.36%) Retail Banking
Job Titles
1 545 (22.10%) Analyst
2 327 (13.26%) Service Manager
3 243 (9.85%) Service Analyst
4 218 (8.84%) Architect
5 180 (7.30%) Project Manager
6 140 (5.68%) Service Desk Analyst
7 135 (5.47%) Consultant
8 110 (4.46%) Delivery Manager
9 93 (3.77%) Services Delivery Manager
10 92 (3.73%) Business Analyst
10 92 (3.73%) Support Analyst
11 69 (2.80%) Transition Manager
11 69 (2.80%) Support Engineer
12 64 (2.60%) Developer
13 57 (2.31%) Enterprise Architect
13 57 (2.31%) 1st Line Support
14 50 (2.03%) Service Transition Manager
14 50 (2.03%) Network Engineer
15 49 (1.99%) Senior Manager
16 47 (1.91%) Administrator
Libraries, Frameworks & Software Standards
1 91 (3.69%) Web Services
2 63 (2.55%) XML
3 57 (2.31%) HTML
4 37 (1.50%) Middleware
5 35 (1.42%) .NET
6 34 (1.38%) SOAP
7 26 (1.05%) CSS
8 23 (0.93%) J2EE
9 21 (0.85%) JSP
9 21 (0.85%) FIX Protocol
10 20 (0.81%) Ajax
11 15 (0.61%) .NET Framework
12 14 (0.57%) Servlets
12 14 (0.57%) Struts
13 13 (0.53%) COM
13 13 (0.53%) Hibernate
13 13 (0.53%) Spring
14 11 (0.45%) Regular Expression
14 11 (0.45%) Java EE
15 10 (0.41%) CGI
Miscellaneous
1 288 (11.68%) Analytical Skills
2 170 (6.89%) Management Information System
3 74 (3.00%) CMDB
4 70 (2.84%) Computer Science
5 52 (2.11%) Blackberry
6 40 (1.62%) Clustering
7 36 (1.46%) Performance Metrics
8 32 (1.30%) Open Source
9 30 (1.22%) NHS
10 26 (1.05%) Statistics
11 23 (0.93%) User Experience
12 22 (0.89%) Mainframe
12 22 (0.89%) Replication
13 20 (0.81%) iPad
14 19 (0.77%) PMI
15 17 (0.69%) Data Protection Act
16 16 (0.65%) Video Conferencing
16 16 (0.65%) Fat Client
16 16 (0.65%) Mathematics
16 16 (0.65%) DTV
Operating Systems
1 439 (17.80%) Windows
2 204 (8.27%) UNIX
3 176 (7.14%) Linux
4 124 (5.03%) Windows Server 2008
5 114 (4.62%) Windows 7
6 92 (3.73%) Windows Server 2003
7 52 (2.11%) AIX
8 51 (2.07%) Windows XP
9 47 (1.91%) Solaris
10 28 (1.14%) Red Hat Enterprise Linux
11 25 (1.01%) Windows 8
11 25 (1.01%) Windows Server 2012
11 25 (1.01%) CentOS
12 24 (0.97%) Windows Vista
13 21 (0.85%) Android
14 17 (0.69%) Apple iOS
14 17 (0.69%) Oracle Linux
14 17 (0.69%) SUSE
15 15 (0.61%) Windows NT
16 13 (0.53%) Ubuntu
Processes & Methodologies
1 1583 (64.19%) ITIL
2 529 (21.45%) Service Delivery
3 508 (20.60%) ITSM
4 366 (14.84%) Project Management
5 316 (12.81%) Change Management
6 283 (11.48%) Incident Management
7 236 (9.57%) Problem Management
8 233 (9.45%) Stakeholder Management
9 217 (8.80%) PRINCE2
10 176 (7.14%) ITIL V3
11 146 (5.92%) Configuration Management
12 116 (4.70%) Continuous Improvement
13 113 (4.58%) Migration
14 106 (4.30%) Disaster Recovery
15 102 (4.14%) Release Management
15 102 (4.14%) Agile Software Development
15 102 (4.14%) Risk Management
16 83 (3.37%) Supplier Management
17 81 (3.28%) Business Analysis
18 80 (3.24%) TOGAF
Programming Languages
1 228 (9.25%) SQL
2 82 (3.33%) Java
3 54 (2.19%) C
4 48 (1.95%) JavaScript
5 37 (1.50%) PL/SQL
6 28 (1.14%) Perl
7 22 (0.89%) C#
8 21 (0.85%) PHP
8 21 (0.85%) Shell Script
9 20 (0.81%) Python
10 18 (0.73%) PowerShell
11 14 (0.57%) Ruby
12 13 (0.53%) VBScript
13 11 (0.45%) VBA
13 11 (0.45%) C++
14 10 (0.41%) Korn
14 10 (0.41%) VB
15 8 (0.32%) T-SQL
15 8 (0.32%) Scala
16 6 (0.24%) WebLogic Scripting Tool
Qualifications
1 515 (20.88%) Security Cleared
2 384 (15.57%) SC Cleared
3 223 (9.04%) Degree
4 162 (6.57%) ITIL Certification
5 93 (3.77%) Microsoft Certification
6 80 (3.24%) DV Cleared
7 77 (3.12%) ITIL Foundation Certificate
8 65 (2.64%) MCP
9 53 (2.15%) MCSE
10 49 (1.99%) Cisco Certification
11 43 (1.74%) PMI Certification
12 39 (1.58%) PRINCE2 Practitioner
13 38 (1.54%) MCTS
13 38 (1.54%) ISEB
14 36 (1.46%) MCITP
15 32 (1.30%) CISSP
16 31 (1.26%) PMP
17 27 (1.09%) PRINCE2 Certification
18 19 (0.77%) CCNP
19 18 (0.73%) CCNA
Quality Assurance & Compliance
1 296 (12.00%) SLA
2 57 (2.31%) QA
3 56 (2.27%) ISO/IEC 27001
4 35 (1.42%) COBIT
5 24 (0.97%) ISO 9001
6 15 (0.61%) PCI DSS
7 12 (0.49%) JSP 440
7 12 (0.49%) Sarbanes-Oxley
8 11 (0.45%) BS15000
9 4 (0.16%) P3O
10 3 (0.12%) ISO 9000
10 3 (0.12%) ISO/IEC 20000
11 2 (0.081%) GxP
12 1 (0.041%) Solvency II
12 1 (0.041%) 21 CFR Part 11
12 1 (0.041%) GCP
12 1 (0.041%) GMP
12 1 (0.041%) ISO 14001
12 1 (0.041%) BS7799
12 1 (0.041%) BS25999
System Software
1 216 (8.76%) Active Directory
2 104 (4.22%) VMware Infrastructure
3 57 (2.31%) Hyper-V
4 29 (1.18%) vSphere
5 24 (0.97%) Firmware
6 20 (0.81%) XenApp
7 18 (0.73%) VMware ESXi
8 12 (0.49%) VMware ESX
9 11 (0.45%) FreeRADIUS
9 11 (0.45%) Microsoft App-V
9 11 (0.45%) NLBS
10 10 (0.41%) XenDesktop
11 8 (0.32%) Xen
12 7 (0.28%) Citrix Presentation Server
12 7 (0.28%) Oracle RAC
13 6 (0.24%) VMware Server
13 6 (0.24%) Veritas Cluster Server
14 5 (0.20%) PowerHA
14 5 (0.20%) VMware Workstation
14 5 (0.20%) Microsoft Virtual Server
Systems Management
1 34 (1.38%) Systems Management Server (SMS)
1 34 (1.38%) SCOM
2 33 (1.34%) SCCM
2 33 (1.34%) OpenView
3 30 (1.22%) Backup Exec
4 28 (1.14%) CA Spectrum
5 20 (0.81%) Cisco CUCM
6 19 (0.77%) Puppet
6 19 (0.77%) McAfee ePO
6 19 (0.77%) Nagios
7 18 (0.73%) HP Quality Center
8 17 (0.69%) Cisco UCCX
8 17 (0.69%) Tivoli
8 17 (0.69%) WSUS
9 16 (0.65%) OpenView Configuration Management
9 16 (0.65%) HP UCMDB
10 15 (0.61%) Oracle Enterprise Manager
11 13 (0.53%) OVSD
12 12 (0.49%) WhatsUp Gold
12 12 (0.49%) HP SiteScope
Vendors
1 458 (18.57%) Microsoft
2 192 (7.79%) HP
3 179 (7.26%) Cisco
4 174 (7.06%) Oracle
5 157 (6.37%) Citrix
6 146 (5.92%) VMware
7 134 (5.43%) Remedy
8 106 (4.30%) BMC
9 82 (3.33%) ServiceNow
10 78 (3.16%) SAP
11 63 (2.55%) Red Hat
12 57 (2.31%) Lotus
13 54 (2.19%) CheckPoint
14 51 (2.07%) McAfee
15 50 (2.03%) Juniper
16 49 (1.99%) CA
17 47 (1.91%) IBM
18 37 (1.50%) EMC
19 36 (1.46%) Splunk
20 31 (1.26%) F5
Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 2 days ago
City, London
ReThink Recruitment
Rate: £350 - £400 per day
Posted: 2 days ago
Manchester, Lancashire
ReThink Recruitment
Rate: £400.00 - £450.00 per day
Posted: 2 days ago
Hampshire
Colston Consulting
Rate: £300 - 330 per day
Posted: 3 days ago
Staines, Middlesex
Lorien Resourcing
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £300 - £350 per day
Posted: 3 days ago
London
Certes Computing Ltd
Rate: £18 - £19 per hour
Posted: 3 days ago
Reading, Berkshire
Polar Recruitment
Rate: £0000 - £1111 per annum
Posted: 3 days ago
Berkshire
Networking People
Rate: £350 - £450 per day
Posted: 3 days ago
Oxfordshire
KSR Resources Ltd
Rate: Market Rates will apply
Posted: 3 days ago
South West
Synergize Consulting
Rate: From £1 to £1 per day market rates
Posted: 3 days ago
Telford, Shropshire
Experis Ltd
Rate: market rates
Posted: 3 days ago
City, London
Eames Consulting
Rate: Up to £400 per day £400 per day
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £518.37 per day
Posted: 4 days ago
Somerset
Interaction Recruitment PLC
Rate: £300 - 370 per day + .
Posted: 5 days ago
West Sussex
Clearwater People Solutions
Posted: 5 days ago
South East London
Linkpoint Resources
Rate: From £16 to £20 per hour
Posted: 5 days ago
Leeds, West Yorkshire
Reed Professional Services
Rate: £300 - £340 per day
Posted: 6 days ago
South West
Intapeople
Rate: Competitive
Posted: 6 days ago
City, London
Redrock Consulting Ltd
Rate: Market Rate
Posted: 6 days ago