The first table below looks at the demand for Service Delivery skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Services Delivery
Rank 74 89 96
Rank change year-on-year
+15 +7
Contract jobs citing Service Delivery 1257 888 1058
As % of all contract IT jobs located in England 2.45% 2.06% 1.90%
As % of the Processes & Methodologies category 3.31% 2.82% 2.72%
Number of daily rates quoted 713 475 522
Average daily rate £400 £388 £375
Average daily rate % change year-on-year
+3.22% +3.33%
90% offered a daily rate of more than £225 £238 £200
10% offered a daily rate of more than £550 £560 £550
UK excluding London average daily rate £358 £350 £350
% change year-on-year
+2.14% -
Number of hourly rates quoted 36 30 38
Average hourly rate £13.83 £18.23 £17.63
Average hourly rate % change year-on-year
-24.13% +3.44%
90% offered a hourly rate of more than £11.50 £13.00 £14.50
10% offered a hourly rate of more than £42.50 £29.55 £37.88
UK excluding London average hourly rate £12.50 £16.00 £17.00
% change year-on-year
-21.87% -5.88%
Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37958 31464 38928
As % of all contract IT jobs located in England 73.95% 73.02% 69.89%
Number of daily rates quoted 23972 19227 22646
Average daily rate £405 £413 £415
Average daily rate % change year-on-year
-1.81% -0.60%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 1118 981 1339
Average hourly rate £27.88 £32.00 £27.50
Average hourly rate % change year-on-year
-12.89% +16.36%
90% offered a hourly rate of more than £12.25 £13.50 £13.90
10% offered a hourly rate of more than £50.00 £54.00 £45.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Service Delivery
UK

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the England region.

Service Delivery Daily Rate Trend in England

Service Delivery
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 18 April 2014.

Service Delivery Daily Rate Histogram in England

Service Delivery
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the England region.

Service Delivery Hourly Rate Trend in England

Service Delivery
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 18 April 2014.

Service Delivery Hourly Rate Histogram in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
London +30 595 £413 -2.94% 155
South East +4 231 £400 +11.11% 86
North West +9 100 £425 +55.25% 27
South West +18 85 £350 +9.37% 37
West Midlands +1 74 £250 -25.92% 17
East of England +8 70 £338 -15.88% 32
Yorkshire -7 49 £320 -8.44% 23
East Midlands -28 19 £275 -8.33% 14
North East -16 18 £475 +53.22% 2
Midlands +2 8 £375 -18.91%
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 18 April 2014, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 941 (42.50%) ITIL
2 494 (22.31%) Service Management
3 488 (22.04%) Finance
4 420 (18.97%) Project Management
5 365 (16.49%) Microsoft
6 323 (14.59%) Windows
7 321 (14.50%) Security Cleared
8 305 (13.78%) SLA
9 229 (10.34%) Change Management
10 220 (9.94%) SC Cleared
11 206 (9.30%) PRINCE2
11 206 (9.30%) MS Excel
12 192 (8.67%) MS Office
13 189 (8.54%) ITIL Certification
14 184 (8.31%) Telecoms
14 184 (8.31%) Stakeholder Management
15 172 (7.77%) Oracle
15 172 (7.77%) Continuous Improvement
16 169 (7.63%) SQL
16 169 (7.63%) Degree
17 158 (7.14%) Management Information System
18 152 (6.87%) Incident Management
19 134 (6.05%) Active Directory
20 132 (5.96%) Banking
21 131 (5.92%) UNIX
22 118 (5.33%) SharePoint
23 117 (5.28%) Cisco
24 116 (5.24%) ITSM
25 110 (4.97%) Risk Management
25 110 (4.97%) Problem Management

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 18 April 2014, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 118 (5.33%) SharePoint
2 72 (3.25%) MS Exchange
3 44 (1.99%) IIS
4 36 (1.63%) WebSphere
5 31 (1.40%) SharePoint 2010
6 30 (1.36%) Lync
6 30 (1.36%) CMS
7 29 (1.31%) Exchange Server 2003
8 26 (1.17%) Blackberry Enterprise Server
8 26 (1.17%) Tomcat
9 23 (1.04%) Exchange Server 2010
10 20 (0.90%) WebSphere Application Server
11 18 (0.81%) IBM Notes
12 14 (0.63%) Apache
13 13 (0.59%) SharePoint Server
14 12 (0.54%) CICS
14 12 (0.54%) Exchange Server 2007
15 11 (0.50%) BizTalk Server
16 9 (0.41%) WebLogic
17 8 (0.36%) LiveLink
Applications
1 206 (9.30%) MS Excel
2 192 (8.67%) MS Office
3 64 (2.89%) MS Project
4 60 (2.71%) MS PowerPoint
5 43 (1.94%) MS Visio
6 13 (0.59%) Spreadsheet
7 8 (0.36%) InfoPath
8 6 (0.27%) Photoshop
9 2 (0.090%) AutoCAD
10 1 (0.045%) SPSS
10 1 (0.045%) Windchill
10 1 (0.045%) InDesign
Business Applications
1 33 (1.49%) Oracle EBS
2 29 (1.31%) Remedy ITSM
3 24 (1.08%) Dynamics CRM
4 11 (0.50%) SAP Oil and Gas
4 11 (0.50%) SAP HR
5 8 (0.36%) SAP ERP
5 8 (0.36%) Oracle EBS R12
6 7 (0.32%) SAP CRM
7 5 (0.23%) Agresso
7 5 (0.23%) SAP SM
8 4 (0.18%) Oracle Applications
8 4 (0.18%) Khalix
9 3 (0.14%) Oracle BPM
9 3 (0.14%) Markit EDM
9 3 (0.14%) HiPortfolio
10 2 (0.090%) SAP FI
10 2 (0.090%) Google Analytics
10 2 (0.090%) SAP GRC
11 1 (0.045%) Documaker
11 1 (0.045%) Magento
Cloud Services
1 18 (0.81%) Office 365
2 12 (0.54%) Microsoft Azure
2 12 (0.54%) SaaS
3 8 (0.36%) Cloud Computing
4 2 (0.090%) Taleo
4 2 (0.090%) Rackspace Cloud
4 2 (0.090%) IaaS
4 2 (0.090%) PaaS
5 1 (0.045%) SuccessFactors
Communications & Networking
1 75 (3.39%) WAN
2 72 (3.25%) DNS
3 71 (3.21%) LAN
4 66 (2.98%) Firewall
5 64 (2.89%) SAN
6 41 (1.85%) TCP/IP
7 38 (1.72%) Internet
8 28 (1.26%) MPLS
9 27 (1.22%) VPN
10 25 (1.13%) DHCP
11 23 (1.04%) Wireless
11 23 (1.04%) VoIP
12 22 (0.99%) Intranet
13 20 (0.90%) Unified Communications
14 19 (0.86%) Network Security
15 17 (0.77%) Ethernet
16 15 (0.68%) Cisco IOS
16 15 (0.68%) OSPF
17 14 (0.63%) Cisco ASA
18 13 (0.59%) SNMP
Database & Business Intelligence
1 86 (3.88%) SQL Server
2 43 (1.94%) Data Warehouse
3 41 (1.85%) SQL Server Reporting Services
4 36 (1.63%) Relational Database
5 35 (1.58%) Oracle Database
6 25 (1.13%) DB2
7 21 (0.95%) SQL Server 2008
8 16 (0.72%) Oracle Reports
8 16 (0.72%) MongoDB
8 16 (0.72%) NoSQL
9 15 (0.68%) SQL Server Integration Services
9 15 (0.68%) MySQL
10 13 (0.59%) MS Access
11 11 (0.50%) SQL Server Analysis Services
11 11 (0.50%) SQL Server 2005
11 11 (0.50%) Data Mining
11 11 (0.50%) Crystal Reports
12 10 (0.45%) PostgreSQL
12 10 (0.45%) Big Data
13 9 (0.41%) Oracle Database 11g
Development Applications
1 18 (0.81%) Team Foundation Server
2 12 (0.54%) Cucumber
3 11 (0.50%) ClearCase
4 10 (0.45%) MSI
5 8 (0.36%) ClearQuest
5 8 (0.36%) Jenkins
6 7 (0.32%) Visual Studio
7 5 (0.23%) Oracle Forms
7 5 (0.23%) AdminStudio
8 4 (0.18%) Subversion
8 4 (0.18%) Selenium
8 4 (0.18%) Rational Performance Tester
8 4 (0.18%) Rational Functional Tester
8 4 (0.18%) Wise Package Studio
9 3 (0.14%) Hudson
9 3 (0.14%) SoapUI
9 3 (0.14%) JIRA
10 2 (0.090%) Toad
10 2 (0.090%) Bitbucket
10 2 (0.090%) Git (software)
General
1 488 (22.04%) Finance
2 184 (8.31%) Telecoms
3 132 (5.96%) Banking
4 62 (2.80%) Retail
5 50 (2.26%) Legal
6 48 (2.17%) Investment Banking
7 46 (2.08%) Back Office
8 45 (2.03%) Financial Institution
9 35 (1.58%) Marketing
10 26 (1.17%) Pharmaceutical
11 25 (1.13%) Billing
12 22 (0.99%) Front Office
12 22 (0.99%) Manufacturing
13 18 (0.81%) Law
13 18 (0.81%) Local Government
14 11 (0.50%) Games
15 9 (0.41%) Advertising
16 7 (0.32%) Multimedia
16 7 (0.32%) Automotive
17 6 (0.27%) Military
Job Titles
1 417 (18.83%) Service Manager
2 371 (16.76%) Analyst
3 302 (13.64%) Delivery Manager
4 268 (12.10%) Services Delivery Manager
5 202 (9.12%) Project Manager
6 141 (6.37%) Architect
7 126 (5.69%) Service Analyst
8 111 (5.01%) Consultant
9 72 (3.25%) Support Analyst
10 57 (2.57%) Developer
11 55 (2.48%) Business Analyst
11 55 (2.48%) Support Engineer
12 54 (2.44%) Programme Manager
13 51 (2.30%) Senior Analyst
14 48 (2.17%) Services Delivery Analyst
15 46 (2.08%) Service Desk Analyst
16 45 (2.03%) Solutions Architect
16 45 (2.03%) Infrastructure Manager
17 43 (1.94%) Senior Manager
17 43 (1.94%) Team Leader
Libraries, Frameworks & Software Standards
1 57 (2.57%) Web Services
2 42 (1.90%) .NET
2 42 (1.90%) XML
2 42 (1.90%) Middleware
3 21 (0.95%) CSS
4 18 (0.81%) J2EE
4 18 (0.81%) HTML
5 15 (0.68%) Application Packaging
6 11 (0.50%) HTML5
6 11 (0.50%) ASP.NET
7 9 (0.41%) CSS3
7 9 (0.41%) Software Packaging
7 9 (0.41%) Spring
8 8 (0.36%) WebSphere Message Broker
9 7 (0.32%) Oracle Fusion
9 7 (0.32%) .NET Framework
10 6 (0.27%) jQuery
10 6 (0.27%) RESTful
11 5 (0.23%) AngularJS
11 5 (0.23%) Backbone.js
Miscellaneous
1 158 (7.14%) Management Information System
2 66 (2.98%) NHS
3 45 (2.03%) Statistics
4 44 (1.99%) Blackberry
5 36 (1.63%) CMDB
6 29 (1.31%) Data Protection Act
7 24 (1.08%) Freedom of Information
8 23 (1.04%) Mainframe
9 21 (0.95%) Hedge funds
9 21 (0.95%) Video Conferencing
10 20 (0.90%) Computer Science
11 18 (0.81%) Freedom of Information Act
12 17 (0.77%) GIS
13 16 (0.72%) AS400
13 16 (0.72%) Open Source
14 13 (0.59%) FMCG
14 13 (0.59%) Fat Client
14 13 (0.59%) Thin Client
14 13 (0.59%) Clustering
14 13 (0.59%) IVR
Operating Systems
1 323 (14.59%) Windows
2 131 (5.92%) UNIX
3 107 (4.83%) Linux
4 94 (4.25%) Windows Server 2008
5 92 (4.16%) Windows 7
6 72 (3.25%) Windows Server 2003
7 54 (2.44%) Windows XP
8 32 (1.45%) Solaris
9 20 (0.90%) Red Hat Enterprise Linux
10 18 (0.81%) AIX
11 17 (0.77%) Windows Server 2012
12 14 (0.63%) Windows 8
13 12 (0.54%) Apple iOS
14 11 (0.50%) Windows Vista
15 10 (0.45%) Windows 2000
16 7 (0.32%) Windows 2000 Server
16 7 (0.32%) Android
17 6 (0.27%) SUSE
17 6 (0.27%) NetWare
17 6 (0.27%) VMS
Processes & Methodologies
1 941 (42.50%) ITIL
2 494 (22.31%) Service Management
3 420 (18.97%) Project Management
4 229 (10.34%) Change Management
5 206 (9.30%) PRINCE2
6 184 (8.31%) Stakeholder Management
7 172 (7.77%) Continuous Improvement
8 152 (6.87%) Incident Management
9 116 (5.24%) ITSM
10 110 (4.97%) Risk Management
10 110 (4.97%) Problem Management
11 98 (4.43%) Agile Software Development
12 96 (4.34%) CRM
13 92 (4.16%) Supplier Management
14 83 (3.75%) ITIL V3
15 80 (3.61%) Business Continuity
16 74 (3.34%) Migration
16 74 (3.34%) Configuration Management
17 71 (3.21%) Performance Management
18 67 (3.03%) Asset Management
Programming Languages
1 169 (7.63%) SQL
2 71 (3.21%) Java
3 43 (1.94%) C
4 35 (1.58%) C#
5 31 (1.40%) PowerShell
6 28 (1.26%) T-SQL
7 22 (0.99%) JavaScript
8 21 (0.95%) Korn
9 20 (0.90%) VB
10 19 (0.86%) Perl
11 18 (0.81%) PL/SQL
12 17 (0.77%) Bash Shell
13 16 (0.72%) Shell Script
13 16 (0.72%) Ruby
14 14 (0.63%) VBScript
15 13 (0.59%) PHP
16 10 (0.45%) Scala
17 9 (0.41%) Python
18 7 (0.32%) JCL
18 7 (0.32%) C++
Qualifications
1 321 (14.50%) Security Cleared
2 220 (9.94%) SC Cleared
3 189 (8.54%) ITIL Certification
4 169 (7.63%) Degree
5 84 (3.79%) DV Cleared
6 83 (3.75%) Microsoft Certification
7 46 (2.08%) MCP
8 44 (1.99%) MCSE
9 38 (1.72%) Cisco Certification
10 31 (1.40%) PMI Certification
11 27 (1.22%) PMP
12 23 (1.04%) CCNP
12 23 (1.04%) CCNA
13 22 (0.99%) CISSP
13 22 (0.99%) PRINCE2 Certification
14 21 (0.95%) PRINCE2 Practitioner
15 18 (0.81%) APMP
16 17 (0.77%) ISEB
17 14 (0.63%) MCITP
18 9 (0.41%) CCIE
Quality Assurance & Compliance
1 305 (13.78%) SLA
2 70 (3.16%) QA
3 25 (1.13%) COBIT
4 23 (1.04%) ISO 9001
5 15 (0.68%) ISO 9000
6 11 (0.50%) ISO/IEC 27001
7 7 (0.32%) PCI DSS
7 7 (0.32%) GxP
8 6 (0.27%) Sarbanes-Oxley
9 3 (0.14%) BS25999
10 2 (0.090%) GCP
10 2 (0.090%) Dodd-Frank
11 1 (0.045%) EMIR
11 1 (0.045%) HL7
11 1 (0.045%) ISO/IEC 20000
11 1 (0.045%) JSP 440
11 1 (0.045%) BS7799
System Software
1 134 (6.05%) Active Directory
2 71 (3.21%) VMware Infrastructure
3 28 (1.26%) XenApp
4 27 (1.22%) VMware ESX
5 26 (1.17%) Hyper-V
6 21 (0.95%) vSphere
7 18 (0.81%) Microsoft App-V
8 14 (0.63%) Microsoft Virtual Server
9 12 (0.54%) Terminal Services
10 10 (0.45%) XenDesktop
11 8 (0.36%) NFS
12 7 (0.32%) ISA Server
13 5 (0.23%) VMware ESXi
14 4 (0.18%) Tivoli Workload Scheduler
15 3 (0.14%) XenServer
15 3 (0.14%) PowerHA
15 3 (0.14%) Oracle RAC
16 2 (0.090%) Oracle RMAN
16 2 (0.090%) NDS
16 2 (0.090%) Terminal Server
Systems Management
1 52 (2.35%) SCCM
2 26 (1.17%) Tivoli
2 26 (1.17%) Tivoli Storage Manager
3 24 (1.08%) SCOM
4 17 (0.77%) Backup Exec
5 12 (0.54%) Systems Management Server (SMS)
6 11 (0.50%) HP Quality Center
7 10 (0.45%) Cisco CUCM
8 9 (0.41%) OVSD
9 8 (0.36%) HP SIM
10 7 (0.32%) McAfee ePO
10 7 (0.32%) Norton AntiVirus
11 6 (0.27%) Oracle Enterprise Manager
12 5 (0.23%) Data Guard
12 5 (0.23%) OpenView Configuration Management
12 5 (0.23%) OpenView
12 5 (0.23%) NetBackup
12 5 (0.23%) DameWare
13 4 (0.18%) ARCserve
13 4 (0.18%) Symantec Endpoint Protection
Vendors
1 365 (16.49%) Microsoft
2 172 (7.77%) Oracle
3 117 (5.28%) Cisco
4 108 (4.88%) VMware
5 102 (4.61%) SAP
6 89 (4.02%) HP
7 86 (3.88%) Citrix
8 66 (2.98%) IBM
9 60 (2.71%) Remedy
10 36 (1.63%) McAfee
11 29 (1.31%) Symantec
12 26 (1.17%) CheckPoint
13 23 (1.04%) Lotus
13 23 (1.04%) Red Hat
14 21 (0.95%) Salesforce.com
14 21 (0.95%) Sun
15 19 (0.86%) SolarWinds
15 19 (0.86%) BMC
16 18 (0.81%) NetApp
17 17 (0.77%) F5
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