The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Services Delivery
Rank 83 74 91
Rank change year-on-year
-9 +17
Contract jobs citing Service Delivery 1145 1255 888
As % of all contract IT jobs located in England 2.26% 2.45% 2.06%
As % of the Processes & Methodologies category 2.95% 3.25% 2.78%
Number of daily rates quoted 632 713 475
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £220 £225 £238
10% offered a daily rate of more than £525 £550 £560
UK excluding London average daily rate £387 £358 £350
% change year-on-year
+8.25% +2.14%
Number of hourly rates quoted 47 36 30
Average hourly rate £17.00 £13.83 £18.23
Average hourly rate % change year-on-year
+22.89% -24.13%
90% offered a hourly rate of more than £12.00 £11.50 £13.00
10% offered a hourly rate of more than £42.45 £42.50 £29.55
UK excluding London average hourly rate £16.75 £12.50 £16.00
% change year-on-year
+34.00% -21.87%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38871 38571 31935
As % of all contract IT jobs located in England 76.61% 75.29% 74.10%
Number of daily rates quoted 24647 24360 19546
Average daily rate £423 £405 £413
Average daily rate % change year-on-year
+4.32% -1.81%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £580 £575 £575
UK excluding London average daily rate £393 £375 £361
% change year-on-year
+4.66% +3.87%
Number of hourly rates quoted 1124 1130 1000
Average hourly rate £29.00 £27.50 £31.70
Average hourly rate % change year-on-year
+5.45% -13.24%
90% offered a hourly rate of more than £12.35 £12.25 £13.53
10% offered a hourly rate of more than £47.50 £50.00 £54.00
UK excluding London average hourly rate £31.44 £29.75 £32.00
% change year-on-year
+5.68% -7.03%

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the England region.

Service Delivery Daily Rate Trend in England

Service Delivery
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 21 April 2015.

Service Delivery Daily Rate Histogram in England

Service Delivery
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the England region.

Service Delivery Hourly Rate Trend in England

Service Delivery
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 21 April 2015.

Service Delivery Hourly Rate Histogram in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -47 382 £400 -3.03% 121
South East +15 286 £375 -6.25% 84
North West -11 94 £375 -11.76% 43
East of England +22 93 £400 +18.51% 43
South West +8 90 £390 +11.42% 40
West Midlands -17 63 £375 +50.00% 37
Yorkshire 0 62 £385 +20.31% 28
East Midlands +30 51 £375 +36.36% 21
North East -10 11 £388 -18.42% 6
Midlands -5 2 £550 +46.66% 1
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 21 April 2015, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1029 (44.09%) ITIL
2 507 (21.72%) Service Management
3 453 (19.41%) Finance
4 443 (18.98%) Project Management
5 391 (16.75%) Windows
6 344 (14.74%) Microsoft
6 344 (14.74%) Security Cleared
7 279 (11.95%) SLA
8 224 (9.60%) Change Management
9 222 (9.51%) Telecoms
10 221 (9.47%) SC Cleared
11 218 (9.34%) Agile Software Development
12 215 (9.21%) PRINCE2
12 215 (9.21%) MS Office
13 214 (9.17%) MS Excel
14 213 (9.13%) Stakeholder Management
14 213 (9.13%) Degree
15 202 (8.65%) Analytical Skills
16 193 (8.27%) Oracle
17 188 (8.05%) Cisco
18 183 (7.84%) Active Directory
19 176 (7.54%) Management Information System
20 171 (7.33%) VMware
21 170 (7.28%) SQL
22 159 (6.81%) ITIL Certification
23 156 (6.68%) Linux
24 145 (6.21%) Java
24 145 (6.21%) Incident Management
25 143 (6.13%) Firewall
26 142 (6.08%) Continuous Improvement

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 21 April 2015, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 112 (4.80%) SharePoint
2 52 (2.23%) MS Exchange
3 49 (2.10%) IIS
4 33 (1.41%) Lync
5 32 (1.37%) Apache
6 25 (1.07%) OpenStack
7 23 (0.99%) Tomcat
8 21 (0.90%) WebSphere
9 17 (0.73%) Exchange Server 2010
10 16 (0.69%) Exchange Server 2003
10 16 (0.69%) IBM Notes
11 15 (0.64%) WebLogic
12 12 (0.51%) Blackberry Enterprise Server
13 10 (0.43%) Oracle SOA Suite
14 9 (0.39%) Exchange Server 2007
15 8 (0.34%) Apache Solr
15 8 (0.34%) SAS
16 7 (0.30%) WebSphere Application Server
17 6 (0.26%) JBoss
17 6 (0.26%) Office Communications Server
Applications
1 215 (9.21%) MS Office
2 214 (9.17%) MS Excel
3 72 (3.08%) MS Visio
4 70 (3.00%) MS PowerPoint
5 67 (2.87%) MS Project
6 10 (0.43%) SOLIDWORKS
7 9 (0.39%) AutoCAD
8 4 (0.17%) Spreadsheet
9 3 (0.13%) Acrobat
10 2 (0.086%) InfoPath
10 2 (0.086%) PTC Creo
11 1 (0.043%) PowerPivot
11 1 (0.043%) Adobe Illustrator
11 1 (0.043%) InDesign
Business Applications
1 37 (1.59%) Oracle EBS
2 25 (1.07%) Remedy ITSM
3 18 (0.77%) Oracle EBS R12
4 12 (0.51%) SAP Oil and Gas
5 10 (0.43%) SAP SD
6 9 (0.39%) Dynamics CRM
7 8 (0.34%) SAP GRC
7 8 (0.34%) BusinessWorks
7 8 (0.34%) Oracle Payroll
7 8 (0.34%) Oracle Procure-to-Pay
8 6 (0.26%) Oracle ERP
8 6 (0.26%) SAP FI
8 6 (0.26%) Agresso
9 5 (0.21%) SAP Retail
10 4 (0.17%) assyst
10 4 (0.17%) Oracle Internet Expenses
11 3 (0.13%) thinkFolio
11 3 (0.13%) Oracle BPM
11 3 (0.13%) Oracle Retail
11 3 (0.13%) Oracle Applications
Cloud Services
1 47 (2.01%) Amazon AWS
2 26 (1.11%) Office 365
3 24 (1.03%) SaaS
4 19 (0.81%) PaaS
4 19 (0.81%) Microsoft Azure
5 15 (0.64%) Cloud Computing
6 8 (0.34%) IaaS
7 5 (0.21%) GitHub
8 3 (0.13%) Amazon EC2
8 3 (0.13%) Yammer
9 2 (0.086%) AWS CloudFormation
9 2 (0.086%) Virtual Private Cloud
9 2 (0.086%) Amazon CloudWatch
9 2 (0.086%) SuccessFactors
9 2 (0.086%) Amazon ElastiCache
10 1 (0.043%) Google Apps
Communications & Networking
1 143 (6.13%) Firewall
2 139 (5.96%) WAN
3 118 (5.06%) LAN
4 80 (3.43%) SAN
5 68 (2.91%) Internet
6 63 (2.70%) MPLS
6 63 (2.70%) TCP/IP
7 60 (2.57%) DNS
8 48 (2.06%) VPN
9 47 (2.01%) HTTP
10 46 (1.97%) BGP
11 42 (1.80%) Cisco ASA
12 39 (1.67%) SSL
13 36 (1.54%) VoIP
14 35 (1.50%) DHCP
15 33 (1.41%) Network Security
16 31 (1.33%) Wireless
17 30 (1.29%) OSPF
17 30 (1.29%) NAS
18 28 (1.20%) Cisco Nexus
Database & Business Intelligence
1 135 (5.78%) SQL Server
2 36 (1.54%) Oracle Database
3 35 (1.50%) Data Warehouse
4 25 (1.07%) SQL Server Reporting Services
5 23 (0.99%) SQL Server Integration Services
5 23 (0.99%) Relational Database
6 22 (0.94%) Oracle Database 11g
7 20 (0.86%) SQL Server Analysis Services
7 20 (0.86%) MySQL
8 19 (0.81%) MongoDB
9 18 (0.77%) NoSQL
10 17 (0.73%) Big Data
11 15 (0.64%) SQL Server 2012
11 15 (0.64%) SQL Server 2008
11 15 (0.64%) Oracle Reports
12 14 (0.60%) SQL Server 2005
13 13 (0.56%) Crystal Reports
13 13 (0.56%) OLTP
13 13 (0.56%) SAP BW
14 12 (0.51%) Apache Cassandra
Development Applications
1 35 (1.50%) Git (software)
2 29 (1.24%) Visual Studio
3 20 (0.86%) Subversion
4 19 (0.81%) Jenkins
5 12 (0.51%) Maven
5 12 (0.51%) MSI
6 9 (0.39%) JIRA
7 8 (0.34%) Team Foundation Server
8 7 (0.30%) Toad
9 6 (0.26%) Introscope
10 4 (0.17%) Oracle Forms
10 4 (0.17%) JUnit
10 4 (0.17%) Selenium
11 3 (0.13%) Hudson
12 2 (0.086%) MSBuild
12 2 (0.086%) Rational DOORS
12 2 (0.086%) Psake
12 2 (0.086%) FitNesse
12 2 (0.086%) TeamCity
12 2 (0.086%) Cucumber
General
1 453 (19.41%) Finance
2 222 (9.51%) Telecoms
3 112 (4.80%) Banking
4 78 (3.34%) Retail
5 66 (2.83%) Legal
6 35 (1.50%) Investment Banking
7 30 (1.29%) Back Office
8 29 (1.24%) Manufacturing
8 29 (1.24%) Local Government
9 26 (1.11%) Marketing
9 26 (1.11%) Publishing
10 21 (0.90%) Law
10 21 (0.90%) Pharmaceutical
10 21 (0.90%) Front Office
11 18 (0.77%) Financial Institution
12 15 (0.64%) Billing
13 11 (0.47%) Retail Banking
13 11 (0.47%) Spanish Language
14 9 (0.39%) Electronics
15 7 (0.30%) Games
Job Titles
1 473 (20.27%) Service Manager
2 331 (14.18%) Delivery Manager
3 328 (14.05%) Analyst
4 299 (12.81%) Services Delivery Manager
5 192 (8.23%) Project Manager
6 149 (6.38%) Architect
7 123 (5.27%) Consultant
8 100 (4.28%) Business Analyst
9 93 (3.98%) Service Analyst
10 73 (3.13%) Transition Manager
11 71 (3.04%) Developer
12 63 (2.70%) Network Engineer
13 58 (2.49%) Support Analyst
14 57 (2.44%) Administrator
14 57 (2.44%) Service Transition Manager
15 48 (2.06%) Support Engineer
16 45 (1.93%) Technical Manager
17 44 (1.89%) IT Services Manager
18 40 (1.71%) Service Desk Analyst
19 39 (1.67%) Team Leader
Libraries, Frameworks & Software Standards
1 99 (4.24%) .NET
2 77 (3.30%) Web Services
3 65 (2.78%) XML
4 46 (1.97%) HTML
5 44 (1.89%) REST
6 33 (1.41%) Middleware
7 28 (1.20%) JSON
8 27 (1.16%) .NET Framework
9 26 (1.11%) Oracle Fusion
10 23 (0.99%) SOAP
11 22 (0.94%) J2EE
12 18 (0.77%) ASP.NET
12 18 (0.77%) CSS
13 16 (0.69%) Java EE
14 13 (0.56%) Django
15 10 (0.43%) WSDL
16 9 (0.39%) HTML5
17 8 (0.34%) jQuery
17 8 (0.34%) MDX
17 8 (0.34%) Sass
Miscellaneous
1 202 (8.65%) Analytical Skills
2 176 (7.54%) Management Information System
3 64 (2.74%) Computer Science
4 55 (2.36%) Open Source
5 42 (1.80%) NHS
6 34 (1.46%) Clustering
7 30 (1.29%) Statistics
8 26 (1.11%) Replication
8 26 (1.11%) GIS
9 22 (0.94%) PKI
9 22 (0.94%) Hybrid Cloud
10 21 (0.90%) Blackberry
11 20 (0.86%) Video Conferencing
11 20 (0.86%) User Experience
12 18 (0.77%) Enterprise Software
12 18 (0.77%) Data Protection Act
12 18 (0.77%) FMCG
12 18 (0.77%) PMI
13 17 (0.73%) CMDB
14 16 (0.69%) N-Tier
Operating Systems
1 391 (16.75%) Windows
2 156 (6.68%) Linux
3 140 (6.00%) UNIX
4 103 (4.41%) Windows Server 2008
5 84 (3.60%) Windows 7
6 58 (2.49%) Windows Server 2003
7 36 (1.54%) Red Hat Enterprise Linux
8 31 (1.33%) Windows Server 2012
9 30 (1.29%) Solaris
9 30 (1.29%) Windows XP
10 27 (1.16%) AIX
11 24 (1.03%) CentOS
11 24 (1.03%) Windows 8
12 17 (0.73%) Android
13 15 (0.64%) Ubuntu
13 15 (0.64%) Windows Vista
14 12 (0.51%) Apple iOS
15 8 (0.34%) Mac OS X
16 7 (0.30%) Windows 2000 Server
17 5 (0.21%) Windows Mobile
Processes & Methodologies
1 1029 (44.09%) ITIL
2 507 (21.72%) Service Management
3 443 (18.98%) Project Management
4 224 (9.60%) Change Management
5 218 (9.34%) Agile Software Development
6 215 (9.21%) PRINCE2
7 213 (9.13%) Stakeholder Management
8 145 (6.21%) Incident Management
9 142 (6.08%) Continuous Improvement
10 128 (5.48%) Migration
11 124 (5.31%) Problem Management
12 109 (4.67%) Risk Management
13 102 (4.37%) Disaster Recovery
14 98 (4.20%) ITSM
15 95 (4.07%) Programme Management
16 94 (4.03%) Performance Management
17 84 (3.60%) Configuration Management
18 79 (3.38%) Business Continuity
19 77 (3.30%) ITIL V3
20 74 (3.17%) Supplier Management
Programming Languages
1 170 (7.28%) SQL
2 145 (6.21%) Java
3 62 (2.66%) C#
4 48 (2.06%) C
5 47 (2.01%) Python
6 44 (1.89%) PowerShell
7 42 (1.80%) JavaScript
8 36 (1.54%) PHP
9 35 (1.50%) Perl
10 30 (1.29%) VB
10 30 (1.29%) Ruby
11 20 (0.86%) PL/SQL
12 17 (0.73%) VBScript
12 17 (0.73%) Bash Shell
13 15 (0.64%) VB.NET
14 12 (0.51%) Shell Script
14 12 (0.51%) Scala
15 11 (0.47%) VBA
16 10 (0.43%) T-SQL
17 7 (0.30%) R
Qualifications
1 344 (14.74%) Security Cleared
2 221 (9.47%) SC Cleared
3 213 (9.13%) Degree
4 159 (6.81%) ITIL Certification
5 99 (4.24%) Cisco Certification
6 79 (3.38%) DV Cleared
7 61 (2.61%) CCNP
8 55 (2.36%) Microsoft Certification
9 49 (2.10%) CCNA
10 44 (1.89%) MCSE
11 37 (1.59%) PMI Certification
12 34 (1.46%) PRINCE2 Practitioner
13 30 (1.29%) MCP
14 28 (1.20%) ITIL Foundation Certificate
15 26 (1.11%) PRINCE2 Certification
16 21 (0.90%) CISSP
17 20 (0.86%) PMP
18 18 (0.77%) ISEB
19 15 (0.64%) HND
19 15 (0.64%) CISM
Quality Assurance & Compliance
1 279 (11.95%) SLA
2 78 (3.34%) QA
3 33 (1.41%) ISO/IEC 27001
4 19 (0.81%) ISO 9001
4 19 (0.81%) Sarbanes-Oxley
5 12 (0.51%) COBIT
6 9 (0.39%) JSP 440
7 6 (0.26%) PCI DSS
8 4 (0.17%) ISO/IEC 20000
9 2 (0.086%) ISO 9000
9 2 (0.086%) BS25999
9 2 (0.086%) EMIR
9 2 (0.086%) Dodd-Frank
9 2 (0.086%) BS15000
9 2 (0.086%) ISO 14001
10 1 (0.043%) ISO 8583
10 1 (0.043%) GxP
10 1 (0.043%) Basel III
System Software
1 183 (7.84%) Active Directory
2 100 (4.28%) VMware Infrastructure
3 51 (2.19%) vSphere
4 32 (1.37%) Hyper-V
5 24 (1.03%) vCloud
6 15 (0.64%) XenApp
6 15 (0.64%) Samba
6 15 (0.64%) VMware ESX
7 14 (0.60%) XenDesktop
8 11 (0.47%) VMware Workstation
9 10 (0.43%) VMware ESXi
10 6 (0.26%) NFS
10 6 (0.26%) XenServer
10 6 (0.26%) Firmware
11 5 (0.21%) Oracle RAC
11 5 (0.21%) Microsoft App-V
12 4 (0.17%) MetaFrame
12 4 (0.17%) Forefront TMG
13 3 (0.13%) GPFS
13 3 (0.13%) ISA Server
Systems Management
1 44 (1.89%) SCCM
2 41 (1.76%) Puppet
2 41 (1.76%) Opscode Chef
3 28 (1.20%) SCOM
4 22 (0.94%) ZABBIX
5 17 (0.73%) OpenView Configuration Management
6 16 (0.69%) Tivoli Storage Manager
7 13 (0.56%) SCOrch
8 12 (0.51%) Graphite
9 11 (0.47%) Nagios
10 10 (0.43%) OVSD
11 9 (0.39%) Zenoss
11 9 (0.39%) FortiGate
11 9 (0.39%) SCSM
11 9 (0.39%) Kibana
11 9 (0.39%) Graylog
12 8 (0.34%) McAfee ePO
12 8 (0.34%) Backup Exec
13 7 (0.30%) Systems Management Server (SMS)
13 7 (0.30%) Control-M
Vendors
1 344 (14.74%) Microsoft
2 193 (8.27%) Oracle
3 188 (8.05%) Cisco
4 171 (7.33%) VMware
5 122 (5.23%) SAP
6 111 (4.76%) Citrix
7 104 (4.46%) HP
8 60 (2.57%) CheckPoint
9 53 (2.27%) F5
10 50 (2.14%) Red Hat
11 49 (2.10%) Juniper
12 47 (2.01%) McAfee
13 39 (1.67%) BMC
14 38 (1.63%) Remedy
15 33 (1.41%) IBM
16 30 (1.29%) NetApp
17 28 (1.20%) Salesforce.com
18 26 (1.11%) Ericsson
19 24 (1.03%) Dell
19 24 (1.03%) Symantec
Greater Manchester
Oliver James Associates
Rate: £350 - £500 per day
Posted: 2 hours ago
Bristol, Avon
Fusion Experience
Rate: £510 per day
Posted: 3 hours ago
Reading, Berkshire
Advantage XPO
Posted: 9 hours ago
London
Oliver Bernard
Rate: Up to £400 per day
Posted: 9 hours ago
Manchester, Lancashire
Harvey Nash plc
Rate: £250 - £300 per day
Posted: 10 hours ago
South West London
Parliamentary Digital Service
Rate: From £34,989 to £61,255 per annum
Posted: 11 hours ago
Corsham, Wiltshire
Interaction Recruitment PLC
Rate: £300 per day
Posted: Yesterday
City, London
Randstad Technologies
Rate: £450 - £500 per day
Posted: Yesterday
Leicestershire
Thebes IT
Posted: Yesterday
Milton Keynes, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Rate: £350.00 - £400.00 per day
Posted: Yesterday
Bracknell, Berkshire
The Curve Group
Rate: Competitive
Posted: Yesterday
Darlington, County Durham
Harvey Nash plc
Rate: £300 - £650 per day
Posted: Yesterday
Greater Manchester
EasyWebRecruitment.com
Rate: £40,000 - £50,000 equivalent Pro-rata (Depending on experience)
Posted: Yesterday
West London
Thames Tideway Tunnel
Rate: Competitive
Posted: Yesterday
Halifax, West Yorkshire
OSM Ltd
Rate: From £400 to £400 per day
Posted: 3 days ago
Halifax, West Yorkshire
The Bridge Ltd
Rate: Unspecified Market Rate
Posted: 4 days ago
City, London
ARC IT Recruitment Ltd
Rate: £500 - £650 Per Day
Posted: 4 days ago
Reading, Berkshire
Lawrence Harvey IT & Change
Rate: £400.00 - £450 per day
Posted: 4 days ago
Manchester, Lancashire
Hudson IT
Rate: £300 - £350 per day
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Spring Technology
Rate: £400.00 per day
Posted: 4 days ago