The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Services Delivery
Rank 105 74 94
Rank change year-on-year
-31 +20
Contract jobs citing Service Delivery 1014 1212 977
As % of all contract IT jobs located in England 2.15% 2.58% 2.16%
As % of the Processes & Methodologies category 2.64% 3.32% 2.81%
Number of daily rates quoted 635 724 520
Average daily rate £413 £388 £400
Average daily rate % change year-on-year
+6.45% -3.12%
90% offered a daily rate of more than £249 £238 £253
10% offered a daily rate of more than £575 £550 £525
UK excluding London average daily rate £390 £375 £380
% change year-on-year
+4.00% -1.25%
Number of hourly rates quoted 41 49 40
Average hourly rate £17.00 £17.75 £16.95
Average hourly rate % change year-on-year
-4.22% +4.71%
90% offered a hourly rate of more than £7.68 £10.44 £10.38
10% offered a hourly rate of more than £47.91 £42.75 £125.00
UK excluding London average hourly rate £21.50 £15.88 £14.33
% change year-on-year
+35.43% +10.76%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38464 36543 34805
As % of all contract IT jobs located in England 81.46% 77.80% 77.07%
Number of daily rates quoted 25533 23649 21506
Average daily rate £430 £425 £401
Average daily rate % change year-on-year
+1.17% +6.11%
90% offered a daily rate of more than £300 £285 £273
10% offered a daily rate of more than £600 £575 £575
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1098 988 1090
Average hourly rate £37.50 £26.00 £27.50
Average hourly rate % change year-on-year
+44.23% -5.45%
90% offered a hourly rate of more than £12.72 £12.00 £12.50
10% offered a hourly rate of more than £57.00 £45.50 £52.32
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the England region.

Service Delivery Daily Rate Trend in England

Service Delivery
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 9 February 2016.

Service Delivery Daily Rate Histogram in England

Service Delivery
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the England region.

Service Delivery Hourly Rate Trend in England

Service Delivery
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 9 February 2016.

Service Delivery Hourly Rate Histogram in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -35 378 £450 +12.50% 100
South East -18 214 £400 +14.28% 73
South West +14 96 £350 -12.50% 26
North West -17 73 £361 -19.76% 35
West Midlands -2 62 £353 -6.00% 33
Yorkshire -24 62 £525 +31.25% 24
East of England -23 46 £398 +6.00% 36
North East -15 44 £420 +1.20% 4
East Midlands -14 33 £375 +15.38% 9
South Coast -3 2 - -
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 9 February 2016, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 991 (43.60%) ITIL
2 528 (23.23%) Service Management
3 508 (22.35%) Finance
4 397 (17.47%) Project Management
4 397 (17.47%) Windows
5 370 (16.28%) Security Cleared
6 353 (15.53%) Agile Software Development
7 330 (14.52%) Microsoft
8 304 (13.37%) SLA
9 285 (12.54%) Change Management
10 242 (10.65%) SC Cleared
11 213 (9.37%) PRINCE2
12 212 (9.33%) SQL
13 195 (8.58%) Analytical Skills
14 192 (8.45%) ITIL V3
14 192 (8.45%) MS Excel
15 180 (7.92%) Stakeholder Management
16 177 (7.79%) SQL Server
17 176 (7.74%) Degree
18 175 (7.70%) Problem Management
18 175 (7.70%) Oracle
19 170 (7.48%) Management Information System
20 164 (7.22%) Continuous Improvement
21 161 (7.08%) Incident Management
22 157 (6.91%) Windows Server
23 156 (6.86%) Cisco
24 154 (6.78%) ITSM
25 147 (6.47%) Active Directory
26 143 (6.29%) ITIL Certification
27 141 (6.20%) Data Centre

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 9 February 2016, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 117 (5.15%) SharePoint
2 57 (2.51%) MS Exchange
3 50 (2.20%) IIS
4 42 (1.85%) Exchange Server 2010
5 34 (1.50%) Skype for Business
6 27 (1.19%) WebLogic
6 27 (1.19%) WebSphere
7 20 (0.88%) Blackberry Enterprise Server
7 20 (0.88%) IBM Notes
8 19 (0.84%) Apache
9 16 (0.70%) Exchange Server 2007
10 14 (0.62%) OpenStack
11 13 (0.57%) CMS
12 12 (0.53%) Node.js
12 12 (0.53%) Tomcat
12 12 (0.53%) WebSphere Application Server
13 11 (0.48%) Oracle Application Server
14 10 (0.44%) AquaLogic
14 10 (0.44%) MQSeries
14 10 (0.44%) Tuxedo
Applications
1 192 (8.45%) MS Excel
2 127 (5.59%) MS Office
3 64 (2.82%) MS PowerPoint
4 45 (1.98%) MS Project
5 23 (1.01%) MS Visio
6 12 (0.53%) Spreadsheet
7 7 (0.31%) Acrobat
8 6 (0.26%) InfoPath
9 5 (0.22%) Adobe Illustrator
9 5 (0.22%) Photoshop
10 3 (0.13%) SPSS
11 2 (0.088%) AutoCAD
12 1 (0.044%) Adobe After Effects
12 1 (0.044%) S-PLUS
Business Applications
1 24 (1.06%) Remedy ITSM
2 16 (0.70%) Dynamics CRM
2 16 (0.70%) SAP GRC
3 15 (0.66%) SAP SRM
4 11 (0.48%) Oracle BPM
5 7 (0.31%) SAP Oil and Gas
6 6 (0.26%) SAP IS-U
7 4 (0.18%) Oracle Applications
8 3 (0.13%) Changepoint
8 3 (0.13%) Oracle EBS R12
8 3 (0.13%) SAP CO
8 3 (0.13%) SAP FI
8 3 (0.13%) SAP FI/CO
8 3 (0.13%) SAP HCM
8 3 (0.13%) SAP HR
8 3 (0.13%) Unit4 Business World
9 2 (0.088%) assyst
9 2 (0.088%) Maximo
9 2 (0.088%) Misys Opics
9 2 (0.088%) SAP Payroll
Cloud Services
1 34 (1.50%) Amazon AWS
2 25 (1.10%) Microsoft Azure
2 25 (1.10%) PaaS
3 21 (0.92%) Office 365
4 18 (0.79%) SaaS
5 13 (0.57%) IaaS
6 10 (0.44%) Cloud Computing
7 4 (0.18%) GitHub
8 3 (0.13%) Google Apps
9 2 (0.088%) IBM PureFlex
10 1 (0.044%) Adobe Analytics
10 1 (0.044%) Azure Active Directory
10 1 (0.044%) Google Analytics
10 1 (0.044%) Google Drive
10 1 (0.044%) HP Helion
10 1 (0.044%) IBM SmartCloud
10 1 (0.044%) iPaaS
10 1 (0.044%) SuccessFactors
10 1 (0.044%) Yammer
Communications & Networking
1 92 (4.05%) LAN
2 87 (3.83%) Firewall
3 84 (3.70%) WAN
4 71 (3.12%) TCP/IP
5 67 (2.95%) DNS
6 64 (2.82%) SAN
7 52 (2.29%) Internet
8 44 (1.94%) Network Security
9 41 (1.80%) VoIP
10 38 (1.67%) VPN
11 37 (1.63%) DHCP
11 37 (1.63%) Wireless
12 29 (1.28%) SSL
13 26 (1.14%) MPLS
14 25 (1.10%) NAS
15 24 (1.06%) OSPF
16 23 (1.01%) BGP
17 22 (0.97%) Cisco ASA
18 19 (0.84%) 3G
19 18 (0.79%) VLAN
Database & Business Intelligence
1 177 (7.79%) SQL Server
2 42 (1.85%) SQL Server Reporting Services
3 41 (1.80%) Relational Database
4 40 (1.76%) SQL Server 2008
4 40 (1.76%) SQL Server Integration Services
5 35 (1.54%) Oracle Database
6 31 (1.36%) MySQL
7 29 (1.28%) SQL Server 2005
8 23 (1.01%) Data Mining
8 23 (1.01%) Data Warehouse
9 22 (0.97%) BusinessObjects
9 22 (0.97%) SQL Server 2012
10 21 (0.92%) PostgreSQL
11 20 (0.88%) SQL Server Analysis Services
12 19 (0.84%) NoSQL
12 19 (0.84%) SAP BW
13 18 (0.79%) Hadoop
13 18 (0.79%) MongoDB
13 18 (0.79%) Oracle Database 11g
14 14 (0.62%) MS Access
Development Applications
1 36 (1.58%) JIRA
2 34 (1.50%) Team Foundation Server
3 31 (1.36%) Visual Studio
4 23 (1.01%) Selenium
5 21 (0.92%) Jenkins
6 19 (0.84%) Git (software)
7 12 (0.53%) Cucumber
8 9 (0.40%) SpecFlow
8 9 (0.40%) Subversion
9 8 (0.35%) Atlassian Bamboo
10 5 (0.22%) Maven
10 5 (0.22%) MSTest
11 4 (0.18%) ClearCase
11 4 (0.18%) ClearQuest
11 4 (0.18%) GitLab
11 4 (0.18%) SoapUI
12 3 (0.13%) Bitbucket
12 3 (0.13%) NuGet
12 3 (0.13%) Vagrant
12 3 (0.13%) Zephyr
General
1 508 (22.35%) Finance
2 125 (5.50%) Telecoms
3 111 (4.88%) Banking
4 52 (2.29%) Legal
5 49 (2.16%) Retail
6 40 (1.76%) Marketing
7 36 (1.58%) Investment Banking
8 31 (1.36%) Back Office
9 29 (1.28%) Financial Institution
9 29 (1.28%) Front Office
10 25 (1.10%) Manufacturing
11 23 (1.01%) Billing
12 22 (0.97%) Law
13 20 (0.88%) Local Government
14 15 (0.66%) Publishing
15 10 (0.44%) Spanish Language
16 9 (0.40%) Advertising
17 8 (0.35%) Electronics
18 7 (0.31%) Retail Banking
19 6 (0.26%) German Language
Job Titles
1 438 (19.27%) Service Manager
2 314 (13.81%) Delivery Manager
3 311 (13.68%) Analyst
4 284 (12.49%) Services Delivery Manager
5 144 (6.34%) Project Manager
6 142 (6.25%) Architect
7 115 (5.06%) Developer
8 104 (4.58%) IT Manager
9 102 (4.49%) Consultant
10 93 (4.09%) Service Analyst
11 88 (3.87%) ITIL Manager
12 72 (3.17%) ITIL Service Manager
13 67 (2.95%) Business Analyst
14 66 (2.90%) Support Analyst
15 63 (2.77%) Transition Manager
16 53 (2.33%) Applications Support
16 53 (2.33%) Service Architect
17 51 (2.24%) Service Transition Manager
18 50 (2.20%) IT Services Manager
18 50 (2.20%) Senior Manager
Libraries, Frameworks & Software Standards
1 88 (3.87%) .NET
2 87 (3.83%) Web Services
3 78 (3.43%) HTML
4 49 (2.16%) XML
5 48 (2.11%) CSS
6 44 (1.94%) Middleware
7 38 (1.67%) ASP.NET
8 26 (1.14%) .NET Framework
9 24 (1.06%) jQuery
10 20 (0.88%) HTML5
11 19 (0.84%) J2EE
12 18 (0.79%) IBM Integration Bus
13 17 (0.75%) Sass
14 14 (0.62%) RESTful
14 14 (0.62%) Spring
15 13 (0.57%) Django
16 11 (0.48%) CSS3
16 11 (0.48%) JSON
16 11 (0.48%) LAMP
16 11 (0.48%) Oracle Fusion
Miscellaneous
1 195 (8.58%) Analytical Skills
2 170 (7.48%) Management Information System
3 141 (6.20%) Data Centre
4 45 (1.98%) User Experience
5 37 (1.63%) NHS
6 33 (1.45%) Computer Science
7 31 (1.36%) Blackberry
8 28 (1.23%) Mobile App
8 28 (1.23%) Replication
9 22 (0.97%) N-Tier
10 21 (0.92%) CMDB
11 18 (0.79%) Data Protection Act
11 18 (0.79%) Hedge funds
11 18 (0.79%) Statistics
12 17 (0.75%) PMI
13 15 (0.66%) Clustering
13 15 (0.66%) PKI
14 13 (0.57%) Freedom of Information
15 12 (0.53%) Video Conferencing
16 11 (0.48%) Smart Meter
Operating Systems
1 397 (17.47%) Windows
2 157 (6.91%) Windows Server
3 137 (6.03%) Linux
4 128 (5.63%) Unix
5 81 (3.56%) Windows 7
6 78 (3.43%) Windows Server 2008
7 74 (3.26%) Windows Server 2012
8 61 (2.68%) Windows Server 2003
9 40 (1.76%) Windows XP
10 39 (1.72%) Solaris
11 34 (1.50%) AIX
12 25 (1.10%) Red Hat Enterprise Linux
13 23 (1.01%) Android
14 20 (0.88%) Apple iOS
15 19 (0.84%) Windows 8
16 17 (0.75%) CentOS
17 13 (0.57%) Windows 2000
18 10 (0.44%) OS/390
19 8 (0.35%) Mac OS X
20 6 (0.26%) Windows Vista
Processes & Methodologies
1 991 (43.60%) ITIL
2 528 (23.23%) Service Management
3 397 (17.47%) Project Management
4 353 (15.53%) Agile Software Development
5 285 (12.54%) Change Management
6 213 (9.37%) PRINCE2
7 192 (8.45%) ITIL V3
8 180 (7.92%) Stakeholder Management
9 175 (7.70%) Problem Management
10 164 (7.22%) Continuous Improvement
11 161 (7.08%) Incident Management
12 154 (6.78%) ITSM
13 119 (5.24%) Risk Management
14 103 (4.53%) Release Management
15 102 (4.49%) Migration
16 96 (4.22%) Mentoring
17 95 (4.18%) Supplier Management
18 93 (4.09%) Business Intelligence
19 73 (3.21%) Business Continuity
20 71 (3.12%) Configuration Management
Programming Languages
1 212 (9.33%) SQL
2 104 (4.58%) JavaScript
3 94 (4.14%) Java
4 68 (2.99%) C#
5 56 (2.46%) PowerShell
6 47 (2.07%) Python
7 43 (1.89%) C++
8 39 (1.72%) C
9 30 (1.32%) Perl
9 30 (1.32%) VBScript
10 29 (1.28%) VBA
11 23 (1.01%) VB
12 20 (0.88%) T-SQL
12 20 (0.88%) VB.NET
13 13 (0.57%) Bash Shell
13 13 (0.57%) PHP
14 12 (0.53%) PL/SQL
14 12 (0.53%) Ruby
15 11 (0.48%) Shell Script
16 6 (0.26%) ABAP
Qualifications
1 370 (16.28%) Security Cleared
2 242 (10.65%) SC Cleared
3 176 (7.74%) Degree
4 143 (6.29%) ITIL Certification
5 69 (3.04%) DV Cleared
6 58 (2.55%) Cisco Certification
7 49 (2.16%) ITIL Foundation Certificate
8 43 (1.89%) PRINCE2 Certification
9 42 (1.85%) CCNA
10 39 (1.72%) PMI Certification
11 36 (1.58%) Microsoft Certification
12 30 (1.32%) CCNP
13 29 (1.28%) PRINCE2 Practitioner
14 27 (1.19%) CISSP
15 22 (0.97%) PMP
16 18 (0.79%) MCP
17 15 (0.66%) MCSE
18 14 (0.62%) ISEB
19 13 (0.57%) APMP
19 13 (0.57%) BPSS Clearance
Quality Assurance & Compliance
1 304 (13.37%) SLA
2 65 (2.86%) QA
3 37 (1.63%) Disclosure Scotland
4 22 (0.97%) ISO 9001
4 22 (0.97%) ISO/IEC 27001
5 17 (0.75%) Sarbanes-Oxley
6 14 (0.62%) Data Quality
6 14 (0.62%) JSP 440
7 9 (0.40%) PCI DSS
8 6 (0.26%) Solvency II
9 4 (0.18%) HMG Security Policy Framework
9 4 (0.18%) RMADS
10 3 (0.13%) COBIT
11 2 (0.088%) BS7799
11 2 (0.088%) GxP
11 2 (0.088%) ISO/IEC 20000
11 2 (0.088%) ISO22301
11 2 (0.088%) TickIT
12 1 (0.044%) FATCA
12 1 (0.044%) ISO27002
System Software
1 147 (6.47%) Active Directory
2 91 (4.00%) VMware Infrastructure
3 27 (1.19%) XenApp
4 25 (1.10%) Hyper-V
5 23 (1.01%) XenDesktop
6 21 (0.92%) Microsoft App-V
6 21 (0.92%) vSphere
7 18 (0.79%) BitLocker
8 9 (0.40%) Docker
8 9 (0.40%) ISA Server
8 9 (0.40%) VMware ESXi
9 8 (0.35%) VMware ESX
10 7 (0.31%) NFS
11 6 (0.26%) Firmware
11 6 (0.26%) GPFS
12 4 (0.18%) XenServer
13 3 (0.13%) Ceph
13 3 (0.13%) iptables
13 3 (0.13%) UAG
13 3 (0.13%) Veritas Cluster Server
Systems Management
1 57 (2.51%) SCCM
2 26 (1.14%) Puppet
2 26 (1.14%) SCOM
3 14 (0.62%) Opscode Chef
4 13 (0.57%) NetBackup
5 10 (0.44%) AirWatch
6 9 (0.40%) Norton AntiVirus
6 9 (0.40%) ZABBIX
7 8 (0.35%) FreeIPA
8 7 (0.31%) Cisco CUCM
8 7 (0.31%) WSUS
9 6 (0.26%) Control-M
9 6 (0.26%) MOM
9 6 (0.26%) OpenView Configuration Management
10 5 (0.22%) Ansible
10 5 (0.22%) Cisco IPCC
10 5 (0.22%) EMC NetWorker
10 5 (0.22%) Microsoft Data Protection Manager
10 5 (0.22%) Nagios
10 5 (0.22%) Oracle RMAN
Vendors
1 330 (14.52%) Microsoft
2 175 (7.70%) Oracle
3 156 (6.86%) Cisco
4 130 (5.72%) VMware
5 112 (4.93%) Citrix
6 101 (4.44%) HP
7 84 (3.70%) SAP
8 50 (2.20%) EMC
9 49 (2.16%) Remedy
10 38 (1.67%) IBM
11 33 (1.45%) Juniper
11 33 (1.45%) ServiceNow
12 32 (1.41%) CheckPoint
13 31 (1.36%) NetApp
14 30 (1.32%) Avaya
15 27 (1.19%) BMC
16 25 (1.10%) Red Hat
17 23 (1.01%) Nokia
18 22 (0.97%) F5
19 20 (0.88%) Fujitsu
Greater Manchester
Hays Specialist Recruitment Ltd
Rate: £15.64 per hour
Posted: 9 hours ago
London
Lorien Resourcing
Rate: Market rate
Posted: Yesterday
Bristol, Avon
Maclean Moore Consulting
Rate: Up to £385 per annum
Posted: Yesterday
Bromley, Kent
Hays Finance Technology
Rate: £350.00 - £400.00 per day
Posted: Yesterday
Central London / West End
Spencer Rose
Rate: From £500 to £550 per day depending on experience
Posted: Yesterday
Central London / West End
PMC retail
Rate: From £400 to £550 per day 3-6 month contract excellent day rate on off
Posted: Yesterday
City, London
Oscar
Rate: £350 per day
Posted: Yesterday
Cambridge, Cambridgeshire
Lorien Resourcing
Posted: Yesterday
City, London
JM
Rate: £350 - £500 per day
Posted: Yesterday
London
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: 2 days ago
North West
Nigel Frank International Ltd
Posted: 4 days ago
City, London
Dome Recruitment
Posted: 4 days ago
London
Marcus Donald People
Rate: £450 - £550 per day
Posted: 4 days ago
London
LA International
Rate: £300 - £400 per day
Posted: 4 days ago
Manchester, Lancashire
Logix Resourcing
Posted: 4 days ago
Hereford, Herefordshire
Hoople Ltd
Rate: £55,000 per annum Circa £55k
Posted: 4 days ago
Bromley, Kent
Hays Finance Technology
Rate: £400.00 - £500.00 per day
Posted: 4 days ago
Wokingham, Berkshire
Venturi
Rate: £400 - £500 per day
Posted: 5 days ago
Telford, Shropshire
ReThink Recruitment
Rate: £0.00 per annum
Posted: 5 days ago
Warrington
Progressive Recruitment
Rate: £350 - £351 per day + competitive
Posted: 5 days ago
Leeds, Yorkshire
Hays Specialist Recruitment
Salary: £50k - £60k per annum + Pro Rata (6 Months)
Posted: 5 days ago
Fareham, Hampshire
Elevate Direct
Rate: From £45 to £50 per hour
Posted: 6 days ago
Leeds, West Yorkshire
Elevate Direct
Rate: From £550 to £600 per day
Posted: 6 days ago
Leeds, West Yorkshire
Elevate Direct
Rate: From £550 to £600 per day
Posted: 6 days ago
West London
Testing Circle Ltd
Rate: £425 - £500 per day + TBC (get in contact)
Posted: 6 days ago
Bristol, Avon
Randstad Technologies
Rate: £0.00 per day
Posted: 6 days ago
London
Oscar
Rate: £300 - £350 per day
Posted: 6 days ago
Birmingham
Nigel Frank International
Rate: £350 - £400 per day
Posted: 6 days ago
Leatherhead, Surrey
CGI
Rate: £17000 - £19000 per annum + Benefits
Posted: 7 days ago
Greater Manchester
Hays Specialist Recruitment Ltd
Rate: £16.00 - £18.00 per hour
Posted: 8 days ago