Service Delivery Contracts in England

Service Delivery
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 106 118 123
Rank change year-on-year +12 +5 +37
Contract jobs citing Service Delivery 774 1,140 1,558
As % of all contract jobs advertised in England 2.09% 2.26% 2.19%
As % of the Processes & Methodologies category 2.42% 2.50% 2.41%
Number of daily rates quoted 478 753 1,004
10th Percentile £200 £263 £250
25th Percentile £319 £413 £408
Median daily rate (50th Percentile) £500 £525 £500
Median % change year-on-year -4.76% +5.00% +11.11%
75th Percentile £588 £623 £613
90th Percentile £689 £725 £700
UK median daily rate £500 £525 £510
% change year-on-year -4.76% +2.94% +13.33%
Number of hourly rates quoted 94 91 110
10th Percentile £14.00 £13.29 £11.24
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.80 £24.62 £14.50
Median % change year-on-year -39.89% +69.79% -22.77%
75th Percentile £16.85 £49.52 £20.56
90th Percentile £26.92 £65.75 £32.82
UK median hourly rate £14.80 £24.81 £14.50
% change year-on-year -40.35% +71.10% -22.77%

All Process and Methodology Skills
England

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,985 45,619 64,566
As % of all contract IT jobs advertised in England 86.53% 90.25% 90.78%
Number of daily rates quoted 20,974 32,022 45,804
10th Percentile £300 £325 £331
25th Percentile £413 £445 £425
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +9.69%
75th Percentile £650 £675 £650
90th Percentile £750 £769 £749
UK median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +8.25%
Number of hourly rates quoted 2,225 1,607 1,769
10th Percentile £12.86 £10.94 £12.50
25th Percentile £16.00 £16.31 £15.25
Median hourly rate £35.50 £37.50 £24.35
Median % change year-on-year -5.33% +54.00% +1.46%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.15
UK median hourly rate £35.00 £37.34 £25.00
% change year-on-year -6.27% +49.36% -

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Delivery in England.

Daily rate trend for Service Delivery in England

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 27 April 2024.

Daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Delivery in England.

Hourly rate trend for Service Delivery in England

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 27 April 2024.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +18 247 £505 +1.00% 205
South East +17 162 £375 -25.00% 128
North of England -9 141 £550 - 119
East of England +3 81 £375 -21.05% 66
Yorkshire +18 78 £545 -0.91% 34
Midlands -27 64 £499 -7.21% 92
North West -30 61 £575 +4.55% 76
South West -23 60 £488 -18.75% 68
West Midlands -17 37 £513 +2.50% 50
East Midlands -1 24 £475 -15.64% 42
North East 0 2 £590 -5.60% 11
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (3.88%) Microsoft Exchange
2 23 (2.97%) SharePoint
3 9 (1.16%) Confluence
4 7 (0.90%) CMS
5 4 (0.52%) Adobe Experience Manager
5 4 (0.52%) Mendix
5 4 (0.52%) Skype for Business
6 2 (0.26%) IBM Notes
7 1 (0.13%) Apache
7 1 (0.13%) IIS
7 1 (0.13%) Tomcat
Applications
1 69 (8.91%) Microsoft Office
2 67 (8.66%) Microsoft Excel
3 46 (5.94%) Microsoft PowerPoint
4 3 (0.39%) MS Visio
5 2 (0.26%) Spreadsheet
Business Applications
1 11 (1.42%) Remedy ITSM
2 5 (0.65%) SAP S/4HANA
3 3 (0.39%) Infor SunSystems
3 3 (0.39%) SAP ERP
3 3 (0.39%) Shopify
4 2 (0.26%) Salesforce CRM
4 2 (0.26%) SystmOne
5 1 (0.13%) Aladdin
5 1 (0.13%) OPENHousing
5 1 (0.13%) SAP Hybris
5 1 (0.13%) SAP MDM
5 1 (0.13%) Unit4 Business World
Cloud Services
1 87 (11.24%) Microsoft 365
2 80 (10.34%) Azure
3 37 (4.78%) AWS
4 31 (4.01%) SaaS
5 18 (2.33%) Power Platform
6 13 (1.68%) SuccessFactors
7 12 (1.55%) IaaS
7 12 (1.55%) OneDrive
7 12 (1.55%) PaaS
8 9 (1.16%) Cloud Computing
8 9 (1.16%) Entra ID
9 7 (0.90%) PowerApps
10 6 (0.78%) Power Automate
11 5 (0.65%) Azure Storage
12 3 (0.39%) Azure DevOps
12 3 (0.39%) BigCommerce
12 3 (0.39%) GCP
13 2 (0.26%) Azure Data Factory
13 2 (0.26%) Datadog
13 2 (0.26%) Dynamics 365
Communications & Networking
1 42 (5.43%) Firewall
2 24 (3.10%) LAN
3 20 (2.58%) VPN
4 15 (1.94%) Network Security
4 15 (1.94%) WAN
5 14 (1.81%) VLAN
5 14 (1.81%) Wi-Fi
6 12 (1.55%) SD-WAN
7 11 (1.42%) DNS
8 8 (1.03%) DHCP
8 8 (1.03%) Ethernet
8 8 (1.03%) Internet
8 8 (1.03%) MPLS
9 7 (0.90%) Unified Communications
10 6 (0.78%) TCP/IP
11 5 (0.65%) WLAN
12 4 (0.52%) ADSL
12 4 (0.52%) OSPF
12 4 (0.52%) PSTN
12 4 (0.52%) SNMP
Database & Business Intelligence
1 16 (2.07%) Power BI
2 8 (1.03%) SQL Server
3 6 (0.78%) Tableau
4 5 (0.65%) Data Mining
4 5 (0.65%) MySQL
5 4 (0.52%) Apache Cassandra
5 4 (0.52%) Data Warehouse
5 4 (0.52%) GIS
5 4 (0.52%) NoSQL
5 4 (0.52%) Redis
6 3 (0.39%) Relational Database
7 2 (0.26%) Amazon RDS
7 2 (0.26%) BigQuery
7 2 (0.26%) Data Lake
7 2 (0.26%) Oracle Database
7 2 (0.26%) Oracle Database 10g
7 2 (0.26%) Qlik Sense
7 2 (0.26%) RDBMS
7 2 (0.26%) SAP HANA
7 2 (0.26%) SQL Server Reporting Services
Development Applications
1 10 (1.29%) JIRA
2 5 (0.65%) Bitbucket
3 4 (0.52%) Gatling
3 4 (0.52%) Git
3 4 (0.52%) Mockito
3 4 (0.52%) ScalaTest
4 3 (0.39%) Maven
5 1 (0.13%) Cypress.io
5 1 (0.13%) Hudson
5 1 (0.13%) Jenkins
5 1 (0.13%) Oracle APEX
5 1 (0.13%) Oracle Forms
5 1 (0.13%) Yeoman
General
1 256 (33.07%) Social Skills
2 136 (17.57%) Finance
3 81 (10.47%) Public Sector
4 80 (10.34%) Analytical Skills
5 43 (5.56%) Telecoms
6 32 (4.13%) Organisational Skills
7 31 (4.01%) Local Government
8 23 (2.97%) Legal
9 21 (2.71%) Marketing
10 19 (2.45%) Presentation Skills
11 16 (2.07%) Influencing Skills
12 15 (1.94%) Banking
13 11 (1.42%) Manufacturing
14 10 (1.29%) French Language
14 10 (1.29%) German Language
14 10 (1.29%) Retail
15 9 (1.16%) Pharmaceutical
16 8 (1.03%) Police
17 6 (0.78%) Law
17 6 (0.78%) Spanish Language
Job Titles
1 118 (15.25%) Service Manager
2 113 (14.60%) Analyst
3 104 (13.44%) Delivery Manager
4 90 (11.63%) Service Delivery Manager
5 60 (7.75%) Service Analyst
6 54 (6.98%) Senior
7 45 (5.81%) Lead
8 43 (5.56%) Service Desk Analyst
9 40 (5.17%) Developer
10 37 (4.78%) Support Engineer
11 34 (4.39%) IT Manager
12 33 (4.26%) Project Manager
13 29 (3.75%) ServiceNow Developer
14 28 (3.62%) 1st Line Support
15 27 (3.49%) Architect
15 27 (3.49%) Customer Analyst
15 27 (3.49%) Customer Service Analyst
16 24 (3.10%) Network Engineer
17 23 (2.97%) IT Services Manager
18 22 (2.84%) Consultant
Libraries, Frameworks & Software Standards
1 30 (3.88%) Web Services
2 17 (2.20%) CSS
3 15 (1.94%) HTML
4 10 (1.29%) AngularJS
4 10 (1.29%) RESTful
5 8 (1.03%) Node.js
6 7 (0.90%) REST
6 7 (0.90%) Spring
6 7 (0.90%) Spring MVC
7 6 (0.78%) .NET
8 4 (0.52%) Akka
8 4 (0.52%) Hibernate
8 4 (0.52%) JPA
8 4 (0.52%) OpenAPI
8 4 (0.52%) Play Framework
8 4 (0.52%) RAML
8 4 (0.52%) spray
8 4 (0.52%) Swagger
8 4 (0.52%) Visualforce
8 4 (0.52%) XMPP
Miscellaneous
1 43 (5.56%) Management Information System
2 24 (3.10%) Driving Licence
3 20 (2.58%) Onboarding
4 17 (2.20%) Replication
5 16 (2.07%) Product Ownership
6 15 (1.94%) CMDB
7 12 (1.55%) Data Centre
8 11 (1.42%) Self-Motivation
9 7 (0.90%) Digital Signage
9 7 (0.90%) Private Cloud
10 6 (0.78%) BYOD
10 6 (0.78%) Hybrid Cloud
10 6 (0.78%) PKI
11 5 (0.65%) Data Protection Act
11 5 (0.65%) Operational Technology
11 5 (0.65%) Video Conferencing
11 5 (0.65%) Virtual Team
12 4 (0.52%) Blackberry
12 4 (0.52%) Security Operations Centre
12 4 (0.52%) Taxonomies
Operating Systems
1 132 (17.05%) Windows
2 43 (5.56%) Windows 10
3 39 (5.04%) Linux
4 29 (3.75%) Windows 7
5 14 (1.81%) Unix
6 12 (1.55%) Apple iOS
6 12 (1.55%) Windows Server
7 10 (1.29%) Android
8 7 (0.90%) Windows Server 2019
9 6 (0.78%) Mac OS
9 6 (0.78%) Windows Server 2016
10 4 (0.52%) Solaris
11 3 (0.39%) AIX
11 3 (0.39%) Ubuntu
11 3 (0.39%) VMS
12 2 (0.26%) OpenVMS
12 2 (0.26%) Windows XP
13 1 (0.13%) CentOS
Processes & Methodologies
1 241 (31.14%) ITIL
2 205 (26.49%) Problem-Solving
3 183 (23.64%) Customer Service
4 131 (16.93%) Service Management
5 87 (11.24%) Agile
5 87 (11.24%) ITSM
6 80 (10.34%) Incident Management
7 77 (9.95%) Continuous Improvement
8 71 (9.17%) Change Management
8 71 (9.17%) Project Delivery
9 63 (8.14%) Roadmaps
10 56 (7.24%) Project Management
11 54 (6.98%) Stakeholder Management
12 53 (6.85%) Mathematics
13 49 (6.33%) Decision-Making
14 48 (6.20%) Problem Management
15 43 (5.56%) Asset Management
16 37 (4.78%) Business Case
16 37 (4.78%) Customer Experience
17 33 (4.26%) Migration
Programming Languages
1 25 (3.23%) SQL
2 16 (2.07%) JavaScript
3 12 (1.55%) Java
4 10 (1.29%) PowerShell
5 8 (1.03%) Swift
6 5 (0.65%) Python
7 4 (0.52%) Apex Code
7 4 (0.52%) C#
7 4 (0.52%) Scala
8 3 (0.39%) C++
8 3 (0.39%) VB.NET
9 2 (0.26%) Bash
9 2 (0.26%) COBOL
9 2 (0.26%) DCL
10 1 (0.13%) C
10 1 (0.13%) Data Analysis Expressions
10 1 (0.13%) R
10 1 (0.13%) Shell Script
10 1 (0.13%) T-SQL
10 1 (0.13%) TypeScript
Qualifications
1 184 (23.77%) Security Cleared
2 107 (13.82%) SC Cleared
3 69 (8.91%) DV Cleared
4 68 (8.79%) Degree
5 25 (3.23%) Microsoft Certification
6 24 (3.10%) MCP
7 16 (2.07%) MCSA
8 15 (1.94%) A+ Certification
8 15 (1.94%) ITIL Certification
9 13 (1.68%) BPSS Clearance
10 10 (1.29%) Cisco Certification
11 7 (0.90%) BC Cleared
11 7 (0.90%) CCNA
11 7 (0.90%) ITIL Foundation Certificate
11 7 (0.90%) PMP
12 6 (0.78%) DBS Check
12 6 (0.78%) PMI Certification
13 5 (0.65%) Azure Certification
13 5 (0.65%) CCNP
14 4 (0.52%) MCSE
Quality Assurance & Compliance
1 112 (14.47%) SLA
2 24 (3.10%) ISO/IEC 27001
3 17 (2.20%) Data Quality
3 17 (2.20%) QA
4 12 (1.55%) NIST
5 11 (1.42%) GDPR
6 8 (1.03%) ISO/IEC 20000
7 5 (0.65%) GxP
7 5 (0.65%) ISO 9001
8 4 (0.52%) Cyber Essentials
8 4 (0.52%) PMO
8 4 (0.52%) Sarbanes-Oxley
9 2 (0.26%) Accessibility
9 2 (0.26%) WCAG
10 1 (0.13%) Actionable Recommendations
10 1 (0.13%) GRC
System Software
1 77 (9.95%) Active Directory
2 18 (2.33%) Firmware
3 11 (1.42%) VMware Infrastructure
4 7 (0.90%) Hyper-V
5 5 (0.65%) Docker
6 3 (0.39%) SRDF
6 3 (0.39%) Virtual Machines
6 3 (0.39%) vSphere
7 2 (0.26%) Virtual Desktop
8 1 (0.13%) Microsoft App-V
8 1 (0.13%) VMware NSX
Systems Management
1 27 (3.49%) SCCM
2 23 (2.97%) Microsoft Intune
3 15 (1.94%) Ansible
3 15 (1.94%) NetBackup
4 14 (1.81%) Puppet
5 7 (0.90%) Single Sign-On
6 5 (0.65%) Kubernetes
7 4 (0.52%) Grafana
7 4 (0.52%) Prometheus
8 3 (0.39%) EMC TimeFinder
8 3 (0.39%) WSUS
9 2 (0.26%) FortiGate
9 2 (0.26%) IBM BigFix
9 2 (0.26%) Rundeck
9 2 (0.26%) Tivoli
10 1 (0.13%) Terraform
Vendors
1 249 (32.17%) Microsoft
2 107 (13.82%) ServiceNow
3 33 (4.26%) Citrix
4 24 (3.10%) SAP
5 21 (2.71%) Cisco
5 21 (2.71%) HP
6 20 (2.58%) Oracle
7 15 (1.94%) Veritas
8 14 (1.81%) VMware
9 12 (1.55%) Dell
9 12 (1.55%) Remedy
10 11 (1.42%) Google
11 10 (1.29%) Salesforce
12 8 (1.03%) BMC
12 8 (1.03%) Okta
12 8 (1.03%) Workday
13 5 (0.65%) Apple
13 5 (0.65%) Atlassian
13 5 (0.65%) Juniper
13 5 (0.65%) NetApp