The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Services Delivery
Rank 71 87 93
Rank change year-on-year
+16 +6
Contract jobs citing Service Delivery 1184 945 877
As % of all contract IT jobs located in England 2.55% 2.15% 2.17%
As % of the Processes & Methodologies category 3.37% 2.87% 2.97%
Number of daily rates quoted 699 502 450
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£388 £388 £375
Average daily rate % change year-on-year
- +3.33%
90% offered a daily rate of more than £238 £250 £175
10% offered a daily rate of more than £550 £550 £550
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 46 44 55
Average hourly rate £15.88 £16.38 £18.00
Average hourly rate % change year-on-year
-3.05% -9.02%
90% offered a hourly rate of more than £10.44 £10.55 £10.50
10% offered a hourly rate of more than £36.03 £100.25 £27.00
UK excluding London average hourly rate £12.00 £13.67 £20.00
% change year-on-year
-12.18% -31.67%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
35083 32902 29513
As % of all contract IT jobs located in England 75.54% 74.81% 72.87%
Number of daily rates quoted 22853 20351 17832
Average daily rate £425 £405 £400
Average daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £578 £575 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 935 1039 1211
Average hourly rate £25.00 £27.25 £30.50
Average hourly rate % change year-on-year
-8.25% -10.65%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £46.50 £47.50 £45.00
UK excluding London average hourly rate £26.00 £27.50 £31.32
% change year-on-year
-5.45% -12.19%

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the England region.

Service Delivery Daily Rate Trend in England

Service Delivery
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 30 January 2015.

Service Delivery Daily Rate Histogram in England

Service Delivery
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the England region.

Service Delivery Hourly Rate Trend in England

Service Delivery
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 30 January 2015.

Service Delivery Hourly Rate Histogram in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +24 477 £400 - 141
South East -3 248 £350 -12.50% 98
South West +19 79 £400 -2.73% 34
East of England +42 78 £375 +36.36% 27
North West -10 77 £475 +14.45% 50
Yorkshire +16 74 £398 +13.40% 33
West Midlands +1 62 £375 +11.11% 21
East Midlands +19 40 £325 +8.33% 18
North East +5 40 £399 -7.65% 3
Midlands -1 1 £380 -20.00% 1
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 30 January 2015, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1042 (44.15%) ITIL
2 530 (22.46%) Service Management
3 513 (21.74%) Finance
4 463 (19.62%) Windows
5 400 (16.95%) Security Cleared
6 389 (16.48%) Project Management
7 372 (15.76%) Microsoft
8 303 (12.84%) SLA
9 259 (10.97%) Agile Software Development
10 256 (10.85%) Analytical Skills
11 253 (10.72%) SC Cleared
12 224 (9.49%) MS Excel
13 211 (8.94%) PRINCE2
14 210 (8.90%) MS Office
15 209 (8.86%) Active Directory
16 206 (8.73%) Stakeholder Management
17 205 (8.69%) Change Management
18 203 (8.60%) Oracle
19 201 (8.52%) Degree
20 197 (8.35%) SQL
21 184 (7.80%) Linux
22 181 (7.67%) Telecoms
23 169 (7.16%) Cisco
24 165 (6.99%) Management Information System
25 163 (6.91%) VMware
26 160 (6.78%) Incident Management
27 149 (6.31%) UNIX
28 135 (5.72%) Java
29 132 (5.59%) SQL Server
29 132 (5.59%) Firewall

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 30 January 2015, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 114 (4.83%) SharePoint
2 73 (3.09%) MS Exchange
3 45 (1.91%) Apache
4 34 (1.44%) IIS
5 33 (1.40%) Lync
6 31 (1.31%) Exchange Server 2010
6 31 (1.31%) WebSphere
7 28 (1.19%) Exchange Server 2003
7 28 (1.19%) OpenStack
8 24 (1.02%) IBM Notes
9 23 (0.97%) Tomcat
10 21 (0.89%) SAS
11 17 (0.72%) Oracle Workflow
12 16 (0.68%) Blackberry Enterprise Server
13 13 (0.55%) WebLogic
14 10 (0.42%) Exchange Server 2007
14 10 (0.42%) SharePoint 2010
15 9 (0.38%) Oracle SOA Suite
16 7 (0.30%) SharePoint 2013
16 7 (0.30%) Lotus Domino
Applications
1 224 (9.49%) MS Excel
2 210 (8.90%) MS Office
3 104 (4.41%) MS Visio
4 79 (3.35%) MS Project
5 75 (3.18%) MS PowerPoint
6 8 (0.34%) AutoCAD
7 3 (0.13%) Acrobat
8 2 (0.085%) Adobe Illustrator
8 2 (0.085%) Spreadsheet
9 1 (0.042%) InfoPath
9 1 (0.042%) SPSS
9 1 (0.042%) Photoshop
9 1 (0.042%) Stata
9 1 (0.042%) InDesign
Business Applications
1 32 (1.36%) Remedy ITSM
2 31 (1.31%) Oracle EBS
3 12 (0.51%) Dynamics CRM
4 11 (0.47%) Oracle EBS R12
5 10 (0.42%) SAP SD
5 10 (0.42%) SAP Oil and Gas
6 8 (0.34%) BusinessWorks
6 8 (0.34%) SAP GRC
6 8 (0.34%) Oracle Procure-to-Pay
7 6 (0.25%) Oracle ERP
8 5 (0.21%) Oracle Retail
8 5 (0.21%) SAP Retail
9 4 (0.17%) Oracle Payroll
9 4 (0.17%) SAP FI
9 4 (0.17%) Google Analytics
9 4 (0.17%) ION MarketView
10 3 (0.13%) Oracle BPM
10 3 (0.13%) assyst
10 3 (0.13%) Agresso
10 3 (0.13%) Oracle Applications
Cloud Services
1 34 (1.44%) SaaS
2 17 (0.72%) Office 365
3 15 (0.64%) Microsoft Azure
4 13 (0.55%) PaaS
5 9 (0.38%) Amazon AWS
6 8 (0.34%) Google Apps
7 6 (0.25%) Cloud Computing
7 6 (0.25%) IaaS
8 5 (0.21%) GitHub
8 5 (0.21%) IBM Blueworks
9 4 (0.17%) Amazon EC2
10 3 (0.13%) IBM SmartCloud
11 2 (0.085%) Amazon ElastiCache
11 2 (0.085%) ElastiCache
11 2 (0.085%) SuccessFactors
12 1 (0.042%) Yammer
12 1 (0.042%) Force.com
12 1 (0.042%) Amazon S3
12 1 (0.042%) Taleo
Communications & Networking
1 132 (5.59%) Firewall
2 114 (4.83%) WAN
3 95 (4.03%) LAN
4 90 (3.81%) SAN
5 74 (3.14%) DNS
5 74 (3.14%) TCP/IP
6 68 (2.88%) Internet
7 58 (2.46%) HTTP
8 56 (2.37%) MPLS
9 45 (1.91%) DHCP
10 41 (1.74%) BGP
11 40 (1.69%) VPN
12 39 (1.65%) VoIP
13 38 (1.61%) Cisco ASA
14 36 (1.53%) SSL
15 35 (1.48%) OSPF
16 26 (1.10%) Network Security
17 24 (1.02%) NAS
18 23 (0.97%) LDAP
18 23 (0.97%) 3G
Database & Business Intelligence
1 132 (5.59%) SQL Server
2 40 (1.69%) Oracle Database
3 28 (1.19%) Data Warehouse
3 28 (1.19%) SQL Server 2008
4 25 (1.06%) NoSQL
4 25 (1.06%) Oracle Database 11g
5 23 (0.97%) MySQL
6 22 (0.93%) SQL Server Integration Services
7 21 (0.89%) MongoDB
8 20 (0.85%) DB2
8 20 (0.85%) Data Mining
8 20 (0.85%) Apache Cassandra
9 19 (0.81%) SQL Server 2005
10 14 (0.59%) MS Access
10 14 (0.59%) SQL Server Analysis Services
11 13 (0.55%) SQL Server Reporting Services
11 13 (0.55%) SAP BW
11 13 (0.55%) Oracle Reports
12 12 (0.51%) Relational Database
13 11 (0.47%) Microsoft Analysis Services
Development Applications
1 36 (1.53%) Git (software)
2 32 (1.36%) Visual Studio
3 23 (0.97%) MSI
4 20 (0.85%) Jenkins
5 18 (0.76%) Maven
6 15 (0.64%) ClearCase
7 13 (0.55%) ClearQuest
8 12 (0.51%) Subversion
9 10 (0.42%) Team Foundation Server
10 7 (0.30%) Toad
11 6 (0.25%) Oracle Forms
11 6 (0.25%) Cucumber
12 4 (0.17%) JUnit
13 3 (0.13%) TeamCity
13 3 (0.13%) JIRA
13 3 (0.13%) Selenium
13 3 (0.13%) VSS/SourceSafe
13 3 (0.13%) Introscope
14 2 (0.085%) JMeter
14 2 (0.085%) LoadRunner
General
1 513 (21.74%) Finance
2 181 (7.67%) Telecoms
3 112 (4.75%) Banking
4 82 (3.47%) Legal
5 79 (3.35%) Retail
6 38 (1.61%) Publishing
7 35 (1.48%) Back Office
8 32 (1.36%) Law
9 30 (1.27%) Marketing
10 28 (1.19%) Investment Banking
11 23 (0.97%) Retail Banking
12 22 (0.93%) Front Office
12 22 (0.93%) Manufacturing
13 18 (0.76%) Local Government
14 17 (0.72%) Financial Institution
15 14 (0.59%) Military
16 13 (0.55%) Billing
16 13 (0.55%) Advertising
17 11 (0.47%) Games
18 10 (0.42%) German Language
Job Titles
1 464 (19.66%) Service Manager
2 372 (15.76%) Analyst
3 340 (14.41%) Delivery Manager
4 313 (13.26%) Services Delivery Manager
5 187 (7.92%) Project Manager
6 142 (6.02%) Architect
7 127 (5.38%) Consultant
8 119 (5.04%) Service Analyst
9 86 (3.64%) Business Analyst
10 72 (3.05%) Developer
11 63 (2.67%) Support Analyst
12 55 (2.33%) Transition Manager
13 52 (2.20%) Network Engineer
14 44 (1.86%) Administrator
15 43 (1.82%) Service Transition Manager
15 43 (1.82%) Service Desk Analyst
16 40 (1.69%) Technical Manager
16 40 (1.69%) IT Services Manager
17 39 (1.65%) Infrastructure Manager
18 38 (1.61%) Support Engineer
Libraries, Frameworks & Software Standards
1 99 (4.19%) .NET
2 80 (3.39%) Web Services
3 56 (2.37%) XML
4 34 (1.44%) REST
5 33 (1.40%) Middleware
6 32 (1.36%) .NET Framework
7 26 (1.10%) Oracle Fusion
8 25 (1.06%) JSON
9 24 (1.02%) ASP.NET
10 23 (0.97%) HTML
11 16 (0.68%) Java EE
12 15 (0.64%) J2EE
13 13 (0.55%) CSS
14 11 (0.47%) WebSphere Message Broker
14 11 (0.47%) SOAP
15 10 (0.42%) MDX
15 10 (0.42%) Application Packaging
16 9 (0.38%) WSDL
17 8 (0.34%) jQuery
18 7 (0.30%) Ajax
Miscellaneous
1 256 (10.85%) Analytical Skills
2 165 (6.99%) Management Information System
3 79 (3.35%) Computer Science
4 75 (3.18%) Open Source
5 43 (1.82%) NHS
6 41 (1.74%) Blackberry
7 35 (1.48%) Clustering
8 26 (1.10%) Data Protection Act
9 23 (0.97%) User Experience
9 23 (0.97%) CMDB
10 21 (0.89%) Video Conferencing
10 21 (0.89%) Mainframe
11 20 (0.85%) N-Tier
11 20 (0.85%) Enterprise Software
11 20 (0.85%) Performance Metrics
12 19 (0.81%) Statistics
13 18 (0.76%) Mathematics
13 18 (0.76%) FMCG
14 15 (0.64%) Visualisation
15 14 (0.59%) GIS
Operating Systems
1 463 (19.62%) Windows
2 184 (7.80%) Linux
3 149 (6.31%) UNIX
4 129 (5.47%) Windows Server 2008
5 104 (4.41%) Windows 7
6 75 (3.18%) Windows Server 2003
7 51 (2.16%) Windows XP
8 37 (1.57%) AIX
9 34 (1.44%) Red Hat Enterprise Linux
10 32 (1.36%) CentOS
11 28 (1.19%) Windows Vista
12 27 (1.14%) Windows Server 2012
13 24 (1.02%) Windows 8
14 23 (0.97%) Solaris
14 23 (0.97%) Ubuntu
15 14 (0.59%) Android
16 8 (0.34%) Apple iOS
17 7 (0.30%) Mac OS X
17 7 (0.30%) HPUX
18 6 (0.25%) Windows 2000
Processes & Methodologies
1 1042 (44.15%) ITIL
2 530 (22.46%) Service Management
3 389 (16.48%) Project Management
4 259 (10.97%) Agile Software Development
5 211 (8.94%) PRINCE2
6 206 (8.73%) Stakeholder Management
7 205 (8.69%) Change Management
8 160 (6.78%) Incident Management
9 131 (5.55%) Continuous Improvement
10 127 (5.38%) Problem Management
11 122 (5.17%) Risk Management
12 117 (4.96%) Migration
13 111 (4.70%) ITSM
13 111 (4.70%) Configuration Management
14 103 (4.36%) Performance Management
15 101 (4.28%) ITIL V3
16 100 (4.24%) Disaster Recovery
17 86 (3.64%) Supplier Management
18 77 (3.26%) Business Intelligence
19 73 (3.09%) Business Continuity
Programming Languages
1 197 (8.35%) SQL
2 135 (5.72%) Java
3 71 (3.01%) C#
4 44 (1.86%) Python
5 43 (1.82%) C
6 40 (1.69%) PowerShell
7 36 (1.53%) PHP
8 35 (1.48%) JavaScript
9 34 (1.44%) VBScript
9 34 (1.44%) VB
10 33 (1.40%) Ruby
11 27 (1.14%) VBA
12 26 (1.10%) VB.NET
12 26 (1.10%) PL/SQL
12 26 (1.10%) Perl
13 18 (0.76%) Shell Script
14 15 (0.64%) Scala
15 13 (0.55%) Bash Shell
16 6 (0.25%) T-SQL
16 6 (0.25%) Korn
Qualifications
1 400 (16.95%) Security Cleared
2 253 (10.72%) SC Cleared
3 201 (8.52%) Degree
4 131 (5.55%) ITIL Certification
5 96 (4.07%) DV Cleared
6 81 (3.43%) Cisco Certification
7 51 (2.16%) Microsoft Certification
8 49 (2.08%) CCNP
9 45 (1.91%) ITIL Foundation Certificate
10 44 (1.86%) CCNA
11 42 (1.78%) ISEB
12 37 (1.57%) PRINCE2 Practitioner
12 37 (1.57%) MCP
13 34 (1.44%) MCSE
14 27 (1.14%) PMI Certification
14 27 (1.14%) PRINCE2 Certification
15 19 (0.81%) CCIE
16 18 (0.76%) CISSP
16 18 (0.76%) HND
17 17 (0.72%) PMP
Quality Assurance & Compliance
1 303 (12.84%) SLA
2 59 (2.50%) QA
3 23 (0.97%) COBIT
4 20 (0.85%) Sarbanes-Oxley
5 19 (0.81%) ISO/IEC 27001
6 17 (0.72%) ISO 9001
7 12 (0.51%) JSP 440
8 3 (0.13%) ISO 9000
9 2 (0.085%) BS15000
9 2 (0.085%) ISO 14001
9 2 (0.085%) Basel III
9 2 (0.085%) Solvency II
9 2 (0.085%) BS25999
10 1 (0.042%) GPG13
10 1 (0.042%) EMIR
10 1 (0.042%) Dodd-Frank
10 1 (0.042%) COREP
10 1 (0.042%) FINREP
10 1 (0.042%) ISO/IEC 20000
10 1 (0.042%) GAMP
System Software
1 209 (8.86%) Active Directory
2 107 (4.53%) VMware Infrastructure
3 47 (1.99%) vSphere
4 44 (1.86%) Hyper-V
5 31 (1.31%) vCloud
6 18 (0.76%) VMware ESX
7 15 (0.64%) Samba
8 14 (0.59%) VMware ESXi
8 14 (0.59%) XenDesktop
9 13 (0.55%) XenApp
10 12 (0.51%) Microsoft App-V
11 10 (0.42%) VMware Workstation
11 10 (0.42%) Terminal Services
12 7 (0.30%) MetaFrame
13 6 (0.25%) Firmware
13 6 (0.25%) Microsoft Virtual Server
13 6 (0.25%) Forefront TMG
13 6 (0.25%) XenServer
14 4 (0.17%) ISA Server
15 3 (0.13%) Oracle RAC
Systems Management
1 66 (2.80%) SCCM
2 46 (1.95%) Puppet
3 44 (1.86%) Opscode Chef
4 39 (1.65%) SCOM
5 25 (1.06%) ZABBIX
5 25 (1.06%) OpenView Configuration Management
6 21 (0.89%) Nagios
7 18 (0.76%) Backup Exec
8 17 (0.72%) Zenoss
8 17 (0.72%) Graphite
9 16 (0.68%) Tivoli Storage Manager
9 16 (0.68%) Kibana
9 16 (0.68%) Graylog2
10 14 (0.59%) OVSD
11 12 (0.51%) Systems Management Server (SMS)
12 9 (0.38%) WhatsUp Gold
12 9 (0.38%) Tivoli
12 9 (0.38%) Norton AntiVirus
13 8 (0.34%) CA SiteMinder
13 8 (0.34%) OpenView
Vendors
1 372 (15.76%) Microsoft
2 203 (8.60%) Oracle
3 169 (7.16%) Cisco
4 163 (6.91%) VMware
5 119 (5.04%) HP
6 99 (4.19%) SAP
7 97 (4.11%) Citrix
8 61 (2.58%) McAfee
9 51 (2.16%) CheckPoint
9 51 (2.16%) IBM
10 49 (2.08%) Juniper
10 49 (2.08%) Remedy
11 47 (1.99%) Red Hat
12 44 (1.86%) F5
13 37 (1.57%) BMC
14 31 (1.31%) Lotus
15 30 (1.27%) Symantec
16 27 (1.14%) Salesforce.com
17 25 (1.06%) Perforce
18 22 (0.93%) Avaya
London
Complete Tech Limited
Rate: From £140 to £200 per day
Posted: 7 hours ago
City, London
Experis Ltd
Rate: £30000 - £36000 per annum + excellent benefits
Posted: 9 hours ago
London
Experis Ltd
Rate: £450.00 - £495.00 per annum
Posted: 9 hours ago
Bracknell, Berkshire
Lorien Resourcing
Rate: £200 - £250 per day
Posted: 10 hours ago
City, London
LA International
Posted: 11 hours ago
Newbury, Berkshire
Resource Management
Rate: £50000 per annum + Benefits
Posted: 12 hours ago
North West London
asos
Posted: 13 hours ago
Welwyn Garden City, Hertfordshire
Kelway Ltd
Rate: From £350 to £400 per day
Posted: 14 hours ago
London
Circle Recruitment
Rate: £350 - £390 per day
Posted: Yesterday
City, London
Vadis People
Rate: £0 - £15 per hour
Posted: Yesterday
Sutton, Surrey
Reed Business Information Ltd
Rate: From £120 to £150 per day direct - no agency margin
Posted: Yesterday
Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: Yesterday
London
Experis Ltd
Rate: £650 - £750 per day
Posted: Yesterday
Bradford, West Yorkshire
Integrity IT Solutions
Rate: From £250 to £300 per day
Posted: Yesterday
Bristol, Somerset
Executive Resource Group Ltd
Posted: 2 days ago
West London
Lorien Resourcing
Rate: £400 - £410 per day
Posted: 2 days ago
Sandy, Bedfordshire
Experis Ltd
Rate: £130.00 per day
Posted: 3 days ago
Hampshire
Sanderson
Rate: £400 - £500 per day
Posted: 3 days ago
City, London
Connectus
Rate: £413 per day
Posted: 3 days ago