The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Services Delivery
Rank 73 85 100
Rank change year-on-year
+12 +15
Contract jobs citing Service Delivery 1253 1006 907
As % of all contract IT jobs located in England 2.53% 2.15% 2.05%
As % of the Processes & Methodologies category 3.38% 2.89% 2.84%
Number of daily rates quoted 755 503 448
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £240 £238 £180
10% offered a daily rate of more than £575 £558 £535
UK excluding London average daily rate £375 £363 £350
% change year-on-year
+3.44% +3.57%
Number of hourly rates quoted 57 42 59
Average hourly rate £15.75 £17.33 £18.00
Average hourly rate % change year-on-year
-9.09% -3.75%
90% offered a hourly rate of more than £10.63 £12.42 £10.50
10% offered a hourly rate of more than £27.63 £116.45 £27.00
UK excluding London average hourly rate £14.00 £17.15 £19.00
% change year-on-year
-18.36% -9.73%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37095 34787 31991
As % of all contract IT jobs located in England 74.83% 74.29% 72.26%
Number of daily rates quoted 24706 21803 19148
Average daily rate £425 £403 £400
Average daily rate % change year-on-year
+5.59% +0.62%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £593 £575 £575
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 1033 1077 1341
Average hourly rate £24.00 £26.50 £30.00
Average hourly rate % change year-on-year
-9.43% -11.66%
90% offered a hourly rate of more than £11.50 £12.50 £12.82
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the England region.

Service Delivery Daily Rate Trend in England

Service Delivery
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 24 December 2014.

Service Delivery Daily Rate Histogram in England

Service Delivery
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the England region.

Service Delivery Hourly Rate Trend in England

Service Delivery
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 24 December 2014.

Service Delivery Hourly Rate Histogram in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +25 522 £420 +5.00% 122
South East -4 246 £370 -12.94% 89
North West +2 94 £440 +12.82% 17
Yorkshire +28 92 £413 +3.12% 31
East of England +33 82 £375 +36.36% 17
South West +3 72 £413 +3.12% 31
West Midlands -4 61 £375 +11.11% 18
North East +5 53 £373 +2.05% 6
East Midlands -7 29 £375 +66.66% 14
Midlands - - - -
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1036 (43.02%) ITIL
2 529 (21.97%) Service Management
3 506 (21.01%) Finance
4 457 (18.98%) Windows
5 422 (17.52%) Security Cleared
6 394 (16.36%) Project Management
7 378 (15.70%) Microsoft
8 304 (12.62%) SLA
9 269 (11.17%) Agile Software Development
10 268 (11.13%) Analytical Skills
11 255 (10.59%) SC Cleared
12 239 (9.93%) PRINCE2
13 231 (9.59%) MS Excel
14 222 (9.22%) Oracle
15 217 (9.01%) SQL
16 215 (8.93%) Active Directory
16 215 (8.93%) Change Management
17 210 (8.72%) MS Office
18 208 (8.64%) Stakeholder Management
19 187 (7.77%) Degree
20 183 (7.60%) Linux
21 180 (7.48%) Management Information System
22 176 (7.31%) Cisco
23 171 (7.10%) Incident Management
24 166 (6.89%) VMware
25 153 (6.35%) Telecoms
26 140 (5.81%) HP
26 140 (5.81%) SQL Server
27 137 (5.69%) ITIL Certification
28 132 (5.48%) Windows Server 2008

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 116 (4.82%) SharePoint
2 70 (2.91%) MS Exchange
3 48 (1.99%) WebSphere
4 43 (1.79%) Apache
5 35 (1.45%) Lync
6 32 (1.33%) IIS
7 30 (1.25%) Oracle Workflow
8 29 (1.20%) Exchange Server 2010
8 29 (1.20%) OpenStack
9 27 (1.12%) Exchange Server 2003
10 23 (0.96%) IBM Notes
11 21 (0.87%) Tomcat
12 18 (0.75%) SAS
13 16 (0.66%) Blackberry Enterprise Server
14 13 (0.54%) WebLogic
14 13 (0.54%) SharePoint 2010
15 9 (0.37%) Oracle SOA Suite
16 8 (0.33%) BizTalk Server
16 8 (0.33%) JBoss
16 8 (0.33%) IBM HTTP Server
Applications
1 231 (9.59%) MS Excel
2 210 (8.72%) MS Office
3 108 (4.49%) MS Visio
4 87 (3.61%) MS Project
5 73 (3.03%) MS PowerPoint
6 5 (0.21%) AutoCAD
7 3 (0.12%) Acrobat
8 2 (0.083%) Spreadsheet
8 2 (0.083%) Adobe Illustrator
9 1 (0.042%) InDesign
9 1 (0.042%) PowerPivot
9 1 (0.042%) Stata
9 1 (0.042%) Photoshop
9 1 (0.042%) SPSS
Business Applications
1 35 (1.45%) Remedy ITSM
2 28 (1.16%) Oracle EBS
3 13 (0.54%) Dynamics CRM
4 11 (0.46%) Oracle EBS R12
5 10 (0.42%) SAP SD
6 9 (0.37%) BusinessWorks
7 8 (0.33%) SAP Oil and Gas
7 8 (0.33%) SAP GRC
8 5 (0.21%) Agresso
8 5 (0.21%) Oracle ERP
8 5 (0.21%) Oracle Procure-to-Pay
9 4 (0.17%) Oracle Retail
9 4 (0.17%) ION MarketView
9 4 (0.17%) Oracle BPM
9 4 (0.17%) Oracle Applications
9 4 (0.17%) SAP FI
10 3 (0.12%) SAP Retail
10 3 (0.12%) Summit
11 2 (0.083%) Dynamics AX
11 2 (0.083%) ResourceLink
Cloud Services
1 33 (1.37%) SaaS
2 22 (0.91%) Office 365
3 17 (0.71%) PaaS
4 12 (0.50%) IaaS
5 10 (0.42%) Microsoft Azure
6 8 (0.33%) Google Apps
7 5 (0.21%) Cloud Computing
7 5 (0.21%) IBM Blueworks
8 3 (0.12%) IBM SmartCloud
8 3 (0.12%) GitHub
8 3 (0.12%) Amazon AWS
9 2 (0.083%) Amazon EC2
9 2 (0.083%) SuccessFactors
10 1 (0.042%) Taleo
10 1 (0.042%) Amazon S3
10 1 (0.042%) Force.com
Communications & Networking
1 127 (5.27%) Firewall
2 116 (4.82%) WAN
3 95 (3.95%) LAN
4 86 (3.57%) SAN
5 85 (3.53%) DNS
6 70 (2.91%) TCP/IP
7 69 (2.87%) Internet
8 53 (2.20%) DHCP
9 49 (2.03%) MPLS
10 48 (1.99%) HTTP
11 43 (1.79%) SSL
12 42 (1.74%) BGP
13 41 (1.70%) VPN
14 40 (1.66%) Cisco ASA
15 39 (1.62%) VoIP
16 37 (1.54%) OSPF
17 31 (1.29%) Network Security
18 25 (1.04%) Cisco IOS
18 25 (1.04%) VLAN
19 23 (0.96%) LDAP
Database & Business Intelligence
1 140 (5.81%) SQL Server
2 44 (1.83%) Oracle Database
3 41 (1.70%) SQL Server 2008
4 35 (1.45%) DB2
5 29 (1.20%) Data Warehouse
6 26 (1.08%) SQL Server 2005
7 24 (1.00%) Oracle Database 11g
7 24 (1.00%) MongoDB
8 23 (0.96%) NoSQL
9 22 (0.91%) Apache Cassandra
9 22 (0.91%) Data Mining
10 21 (0.87%) MySQL
11 20 (0.83%) SQL Server Integration Services
12 17 (0.71%) MS Access
13 14 (0.58%) Crystal Reports
14 13 (0.54%) SQL Server Reporting Services
14 13 (0.54%) Relational Database
15 12 (0.50%) SQL Server Analysis Services
15 12 (0.50%) Oracle Reports
16 11 (0.46%) Microsoft Analysis Services
Development Applications
1 34 (1.41%) Git (software)
2 31 (1.29%) ClearCase
3 28 (1.16%) ClearQuest
4 25 (1.04%) Visual Studio
5 23 (0.96%) MSI
5 23 (0.96%) Jenkins
6 20 (0.83%) Maven
7 13 (0.54%) Subversion
8 10 (0.42%) Team Foundation Server
9 9 (0.37%) Cucumber
10 7 (0.29%) Oracle Forms
10 7 (0.29%) Toad
11 6 (0.25%) JUnit
12 5 (0.21%) Calabash
13 3 (0.12%) Hudson
13 3 (0.12%) WebDriver
13 3 (0.12%) Selenium
13 3 (0.12%) VSS/SourceSafe
14 2 (0.083%) TestDirector
14 2 (0.083%) JIRA
General
1 506 (21.01%) Finance
2 153 (6.35%) Telecoms
3 118 (4.90%) Banking
4 82 (3.41%) Legal
5 80 (3.32%) Retail
6 34 (1.41%) Investment Banking
7 33 (1.37%) Back Office
8 31 (1.29%) Law
9 30 (1.25%) Publishing
10 27 (1.12%) Marketing
11 23 (0.96%) Retail Banking
12 21 (0.87%) Manufacturing
12 21 (0.87%) Front Office
13 20 (0.83%) Military
14 19 (0.79%) Financial Institution
15 18 (0.75%) Local Government
16 16 (0.66%) Advertising
17 14 (0.58%) Billing
18 12 (0.50%) German Language
19 11 (0.46%) Pharmaceutical
Job Titles
1 472 (19.60%) Service Manager
2 397 (16.49%) Analyst
3 330 (13.70%) Delivery Manager
4 306 (12.71%) Services Delivery Manager
5 191 (7.93%) Project Manager
6 149 (6.19%) Architect
7 129 (5.36%) Service Analyst
8 124 (5.15%) Consultant
9 89 (3.70%) Developer
9 89 (3.70%) Business Analyst
10 69 (2.87%) Support Analyst
11 63 (2.62%) Transition Manager
12 50 (2.08%) Network Engineer
13 47 (1.95%) Service Transition Manager
14 46 (1.91%) IT Services Manager
15 45 (1.87%) Administrator
15 45 (1.87%) Technical Manager
16 42 (1.74%) Applications Support
17 41 (1.70%) Services Delivery Analyst
18 39 (1.62%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 101 (4.19%) .NET
2 77 (3.20%) Web Services
3 44 (1.83%) XML
4 36 (1.50%) Middleware
5 27 (1.12%) .NET Framework
6 26 (1.08%) WebSphere Message Broker
7 24 (1.00%) REST
8 22 (0.91%) ASP.NET
9 20 (0.83%) HTML
9 20 (0.83%) Oracle Fusion
10 17 (0.71%) JSON
11 15 (0.62%) J2EE
12 14 (0.58%) Application Packaging
13 13 (0.54%) Java EE
14 10 (0.42%) MDX
14 10 (0.42%) SOAP
15 9 (0.37%) CSS
16 8 (0.33%) ADO.NET
16 8 (0.33%) WSDL
17 7 (0.29%) HTML5
Miscellaneous
1 268 (11.13%) Analytical Skills
2 180 (7.48%) Management Information System
3 80 (3.32%) Open Source
4 69 (2.87%) Computer Science
5 59 (2.45%) NHS
6 44 (1.83%) Blackberry
7 36 (1.50%) Clustering
8 34 (1.41%) Mainframe
9 29 (1.20%) CMDB
9 29 (1.20%) User Experience
10 25 (1.04%) Data Protection Act
11 24 (1.00%) Mathematics
11 24 (1.00%) Performance Metrics
12 21 (0.87%) Video Conferencing
13 20 (0.83%) Statistics
13 20 (0.83%) Enterprise Software
14 19 (0.79%) N-Tier
15 17 (0.71%) FMCG
16 16 (0.66%) iPad
16 16 (0.66%) Freedom of Information
Operating Systems
1 457 (18.98%) Windows
2 183 (7.60%) Linux
3 132 (5.48%) Windows Server 2008
4 124 (5.15%) UNIX
5 107 (4.44%) Windows 7
6 82 (3.41%) Windows Server 2003
7 61 (2.53%) Windows XP
8 43 (1.79%) AIX
9 31 (1.29%) Windows Server 2012
10 30 (1.25%) CentOS
11 27 (1.12%) Windows Vista
12 26 (1.08%) Red Hat Enterprise Linux
13 25 (1.04%) Solaris
14 23 (0.96%) Ubuntu
15 18 (0.75%) Android
15 18 (0.75%) Windows 8
16 13 (0.54%) Apple iOS
17 8 (0.33%) HPUX
18 6 (0.25%) Windows 2000
18 6 (0.25%) Mac OS X
Processes & Methodologies
1 1036 (43.02%) ITIL
2 529 (21.97%) Service Management
3 394 (16.36%) Project Management
4 269 (11.17%) Agile Software Development
5 239 (9.93%) PRINCE2
6 215 (8.93%) Change Management
7 208 (8.64%) Stakeholder Management
8 171 (7.10%) Incident Management
9 132 (5.48%) Continuous Improvement
10 130 (5.40%) Problem Management
11 125 (5.19%) ITSM
11 125 (5.19%) Risk Management
12 120 (4.98%) Migration
13 107 (4.44%) Configuration Management
14 99 (4.11%) ITIL V3
15 91 (3.78%) Performance Management
16 88 (3.65%) Supplier Management
17 87 (3.61%) Disaster Recovery
18 79 (3.28%) Workflow
19 74 (3.07%) Mentoring
Programming Languages
1 217 (9.01%) SQL
2 129 (5.36%) Java
3 74 (3.07%) C#
4 44 (1.83%) Python
5 41 (1.70%) PowerShell
6 40 (1.66%) C
7 36 (1.50%) PHP
8 35 (1.45%) VBScript
8 35 (1.45%) VB
9 34 (1.41%) Ruby
10 32 (1.33%) JavaScript
10 32 (1.33%) Perl
11 29 (1.20%) VBA
12 27 (1.12%) PL/SQL
13 24 (1.00%) VB.NET
14 16 (0.66%) Shell Script
15 15 (0.62%) Scala
16 10 (0.42%) Bash Shell
17 8 (0.33%) Korn
18 7 (0.29%) T-SQL
Qualifications
1 422 (17.52%) Security Cleared
2 255 (10.59%) SC Cleared
3 187 (7.77%) Degree
4 137 (5.69%) ITIL Certification
5 110 (4.57%) DV Cleared
6 81 (3.36%) Cisco Certification
7 57 (2.37%) ITIL Foundation Certificate
8 54 (2.24%) ISEB
9 53 (2.20%) Microsoft Certification
10 46 (1.91%) CCNP
11 42 (1.74%) CCNA
12 37 (1.54%) PRINCE2 Certification
12 37 (1.54%) PRINCE2 Practitioner
13 34 (1.41%) MCSE
14 33 (1.37%) MCP
15 31 (1.29%) PMI Certification
16 20 (0.83%) CCIE
17 18 (0.75%) PMP
18 17 (0.71%) HND
18 17 (0.71%) CISSP
Quality Assurance & Compliance
1 304 (12.62%) SLA
2 65 (2.70%) QA
3 23 (0.96%) ISO/IEC 27001
4 21 (0.87%) COBIT
5 15 (0.62%) Sarbanes-Oxley
5 15 (0.62%) ISO 9001
6 13 (0.54%) JSP 440
7 7 (0.29%) ISO 9000
8 6 (0.25%) GPG13
9 3 (0.12%) BS25999
9 3 (0.12%) BS15000
9 3 (0.12%) ISO 14001
10 2 (0.083%) Basel III
10 2 (0.083%) Solvency II
11 1 (0.042%) EMIR
11 1 (0.042%) Dodd-Frank
11 1 (0.042%) COREP
11 1 (0.042%) FINREP
11 1 (0.042%) BS7799
11 1 (0.042%) GAMP
System Software
1 215 (8.93%) Active Directory
2 104 (4.32%) VMware Infrastructure
3 51 (2.12%) Hyper-V
4 47 (1.95%) vSphere
5 31 (1.29%) vCloud
6 18 (0.75%) VMware ESXi
7 16 (0.66%) XenApp
7 16 (0.66%) VMware ESX
8 13 (0.54%) Microsoft App-V
8 13 (0.54%) Terminal Services
9 12 (0.50%) XenDesktop
10 10 (0.42%) XenServer
11 8 (0.33%) MetaFrame
12 7 (0.29%) Samba
13 6 (0.25%) Firmware
13 6 (0.25%) Forefront TMG
14 5 (0.21%) VMware Workstation
14 5 (0.21%) Microsoft Virtual Server
15 4 (0.17%) ISA Server
15 4 (0.17%) Terminal Server
Systems Management
1 64 (2.66%) SCCM
2 48 (1.99%) SCOM
3 46 (1.91%) Puppet
4 43 (1.79%) Opscode Chef
5 25 (1.04%) ZABBIX
6 24 (1.00%) OpenView Configuration Management
7 23 (0.96%) Nagios
8 20 (0.83%) Backup Exec
9 19 (0.79%) Zenoss
9 19 (0.79%) Graphite
10 18 (0.75%) Kibana
10 18 (0.75%) Graylog2
11 17 (0.71%) OVSD
12 13 (0.54%) Systems Management Server (SMS)
12 13 (0.54%) WhatsUp Gold
12 13 (0.54%) SCOrch
13 11 (0.46%) Tivoli
14 10 (0.42%) OpenView
14 10 (0.42%) Norton AntiVirus
15 9 (0.37%) HP Quality Center
Vendors
1 378 (15.70%) Microsoft
2 222 (9.22%) Oracle
3 176 (7.31%) Cisco
4 166 (6.89%) VMware
5 140 (5.81%) HP
6 95 (3.95%) SAP
7 90 (3.74%) Citrix
8 67 (2.78%) McAfee
9 64 (2.66%) IBM
10 55 (2.28%) Juniper
10 55 (2.28%) Remedy
11 54 (2.24%) F5
12 44 (1.83%) CheckPoint
13 40 (1.66%) BMC
14 34 (1.41%) Symantec
15 32 (1.33%) Red Hat
16 30 (1.25%) Lotus
17 26 (1.08%) Perforce
18 23 (0.96%) Lumension
19 21 (0.87%) Splunk
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £300 - £350 per day
Posted: 19 hours ago
Central London / West End
@ITS
Rate: From £120 to £140 per day
Posted: 22 hours ago
London
CPS Group UK
Rate: £180 - £200 per day
Posted: Yesterday
Bristol, Avon
LA International
Rate: £350 - £450 per day
Posted: Yesterday
Northampton, Northamptonshire
Spring Technology
Posted: Yesterday
North West
Robert Walters
Rate: Market Rate
Posted: Yesterday
City, London
Experis Ltd
Rate: £30000 - £36000 per annum + excellent benefits
Posted: Yesterday
London
Advanced Resource Managers
Rate: Negotiable
Posted: Yesterday
Central London / West End
@ITS
Rate: From £375 to £400 per day
Posted: 2 days ago
Bristol, Avon
Blue Personnel
Rate: From £350 to £450 per day
Posted: 2 days ago
Coventry, West Midlands (County)
Consult Solutions
Rate: £350 per day
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £290 - £340 per day
Posted: 5 days ago
Woking, Surrey
The Bridge Ltd
Rate: Market Rates
Posted: 5 days ago
South East London
FT Select
Rate: From £375 to £400 per day
Posted: 5 days ago
Northampton, Northamptonshire
Rullion IT Plus
Posted: 5 days ago
London
Opilio Recruitment
Rate: £150 - 180 per day + Benefits
Posted: 5 days ago
City, London
Connectus
Rate: £260 per day
Posted: 6 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £350 - £450 per day
Posted: 6 days ago
London
Montash
Rate: £700 - £800 per day
Posted: 6 days ago
North West
The Bridge Ltd
Rate: From £400 to £475 per day
Posted: 6 days ago