The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 28 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Jul 2016
Same period 2015 Same period 2014
Services Delivery
Rank 100 98 83
Rank change year-on-year
-2 -15
Contract jobs citing Service Delivery 1190 1077 1133
As % of all contract IT jobs located in England 2.38% 2.08% 2.29%
As % of the Processes & Methodologies category 2.87% 2.60% 2.91%
Number of daily rates quoted 762 674 681
Median daily rate £410 £400 £390
Median daily rate % change year-on-year
+2.50% +2.56%
90% offered a daily rate of more than £225 £225 £238
10% offered a daily rate of more than £575 £550 £550
UK excluding London median daily rate £363 £400 £375
% change year-on-year
-9.37% +6.66%
Number of hourly rates quoted 52 29 51
Median hourly rate £22.00 £18.50 £16.00
Median hourly rate % change year-on-year
+18.91% +15.62%
90% offered a hourly rate of more than £12.50 £12.00 £9.50
10% offered a hourly rate of more than £36.90 £30.60 £27.50
UK excluding London median hourly rate £25.25 £18.00 £14.25
% change year-on-year
+40.27% +26.31%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41454 41365 38999
As % of all contract IT jobs located in England 83.05% 80.00% 78.90%
Number of daily rates quoted 27626 27425 24650
Median daily rate £448 £420 £405
Median daily rate % change year-on-year
+6.54% +3.70%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 961 1085 1124
Median hourly rate £28.50 £27.50 £25.00
Median hourly rate % change year-on-year
+3.63% +10.00%
90% offered a hourly rate of more than £12.79 £12.50 £13.00
10% offered a hourly rate of more than £51.50 £52.19 £45.00
UK excluding London median hourly rate £30.00 £30.00 £26.98
% change year-on-year
- +11.21%

Service Delivery
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the England region.

Service Delivery Daily Rate Trend in England

Service Delivery
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 28 July 2016.

Service Delivery Daily Rate Histogram in England

Service Delivery
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the England region.

Service Delivery Hourly Rate Trend in England

Service Delivery
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 28 July 2016.

Service Delivery Hourly Rate Histogram in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 28 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London 0 409 £500 +25.00% 81
South East +5 222 £420 +7.00% 44
North East +29 185 £273 -45.50% 4
West Midlands 0 85 £400 +12.67% 17
North West -5 80 £375 -16.66% 31
South West -19 74 £360 -10.00% 20
Yorkshire +17 64 £425 - 26
East of England -23 34 £230 -29.23% 22
East Midlands -14 29 £425 +6.25% 8
Midlands -4 1 £405 -26.36%
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 28 July 2016, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Delivery.

1 1070 (44.84%) ITIL
2 544 (22.80%) Finance
3 496 (20.79%) Project Management
4 472 (19.78%) Windows
5 453 (18.99%) Service Management
6 433 (18.15%) Security Cleared
7 418 (17.52%) Microsoft
8 372 (15.59%) Agile Software Development
9 309 (12.95%) SLA
10 295 (12.36%) SC Cleared
11 282 (11.82%) Change Management
12 275 (11.53%) Problem Management
13 266 (11.15%) Linux
14 251 (10.52%) Oracle
15 236 (9.89%) Degree
16 231 (9.68%) Management Information System
17 227 (9.51%) HP
18 219 (9.18%) Stakeholder Management
19 218 (9.14%) Analytical Skills
20 210 (8.80%) ITIL V3
20 210 (8.80%) Active Directory
21 202 (8.47%) VMware
22 197 (8.26%) PRINCE2
23 195 (8.17%) Service Design
24 187 (7.84%) Unix
25 186 (7.80%) Windows Server
26 185 (7.75%) MS Excel
27 184 (7.71%) Release Management
28 173 (7.25%) SQL
29 172 (7.21%) Incident Management

Service Delivery
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 107 (4.48%) SharePoint
2 69 (2.89%) IIS
3 53 (2.22%) WebLogic
4 45 (1.89%) Apache
5 43 (1.80%) MS Exchange
6 29 (1.22%) Confluence
6 29 (1.22%) WebSphere
7 27 (1.13%) Skype for Business
8 24 (1.01%) Exchange Server 2010
9 22 (0.92%) MQSeries
10 20 (0.84%) WebSphere Application Server
11 19 (0.80%) OpenStack
12 16 (0.67%) Tomcat
12 16 (0.67%) Tuxedo
13 15 (0.63%) CMS
13 15 (0.63%) IBM Notes
13 15 (0.63%) Oracle HTTP Server
14 14 (0.59%) Oracle Application Server
15 13 (0.54%) SAS
16 12 (0.50%) AquaLogic
Applications
1 185 (7.75%) MS Excel
2 137 (5.74%) MS Office
3 62 (2.60%) MS PowerPoint
4 37 (1.55%) MS Visio
5 34 (1.42%) MS Project
6 8 (0.34%) Spreadsheet
7 5 (0.21%) SPSS
8 3 (0.13%) InfoPath
9 2 (0.084%) Adobe After Effects
9 2 (0.084%) Adobe Illustrator
9 2 (0.084%) Photoshop
9 2 (0.084%) S-PLUS
Business Applications
1 16 (0.67%) Dynamics CRM
2 14 (0.59%) Remedy ITSM
3 12 (0.50%) OpenText MBPM
4 8 (0.34%) Changepoint
5 7 (0.29%) Oracle Financials
6 6 (0.25%) BusinessWorks
6 6 (0.25%) Oracle Retail
6 6 (0.25%) Unit4 Business World
7 5 (0.21%) SAP Oil and Gas
8 4 (0.17%) PeopleSoft Financials
9 3 (0.13%) Adobe Campaign
9 3 (0.13%) Documaker
9 3 (0.13%) Oracle Applications
9 3 (0.13%) Oracle EBS R12
9 3 (0.13%) SAP HR
10 2 (0.084%) Maximo
10 2 (0.084%) Oracle BPM
10 2 (0.084%) Oracle EBS
10 2 (0.084%) Oracle ERP
10 2 (0.084%) SAP R/3
Cloud Services
1 84 (3.52%) Amazon AWS
2 69 (2.89%) Office 365
3 46 (1.93%) Microsoft Azure
4 41 (1.72%) IaaS
5 36 (1.51%) PaaS
6 32 (1.34%) SaaS
7 12 (0.50%) Google Apps
8 11 (0.46%) Cloud Computing
9 7 (0.29%) Azure Active Directory
9 7 (0.29%) OneDrive
10 3 (0.13%) Adobe Analytics
10 3 (0.13%) Amazon S3
10 3 (0.13%) Boomi
10 3 (0.13%) Google Analytics
10 3 (0.13%) Google Cloud Platform
10 3 (0.13%) SuccessFactors
10 3 (0.13%) Yammer
11 2 (0.084%) Force.com
12 1 (0.042%) Amazon EC2
12 1 (0.042%) GitHub
Communications & Networking
1 138 (5.78%) Firewall
2 91 (3.81%) SAN
3 79 (3.31%) DHCP
4 69 (2.89%) DNS
5 66 (2.77%) WAN
6 64 (2.68%) TCP/IP
7 62 (2.60%) LAN
8 51 (2.14%) Internet
8 51 (2.14%) Network Security
8 51 (2.14%) SSL
9 42 (1.76%) Wireless
10 31 (1.30%) VPN
11 27 (1.13%) VoIP
12 26 (1.09%) Cisco ASA
12 26 (1.09%) LDAP
13 25 (1.05%) 3G
14 21 (0.88%) Intranet
15 19 (0.80%) 4G
15 19 (0.80%) Skype
16 18 (0.75%) LTE
Database & Business Intelligence
1 125 (5.24%) SQL Server
2 59 (2.47%) MongoDB
3 57 (2.39%) PostgreSQL
4 38 (1.59%) Oracle Database
5 32 (1.34%) Data Warehouse
5 32 (1.34%) Relational Database
6 31 (1.30%) MySQL
7 26 (1.09%) Hadoop
8 23 (0.96%) Big Data
9 22 (0.92%) DB2
10 18 (0.75%) Oracle Database 11g
10 18 (0.75%) RDBMS
10 18 (0.75%) SQL Server Integration Services
11 17 (0.71%) SQL Server 2005
12 16 (0.67%) NoSQL
13 15 (0.63%) Data Mining
13 15 (0.63%) SQL Server 2008
14 14 (0.59%) BusinessObjects
14 14 (0.59%) SQL Server Reporting Services
15 12 (0.50%) SQL Server 2012
Development Applications
1 42 (1.76%) JIRA
2 34 (1.42%) Jenkins
3 31 (1.30%) Git (software)
4 17 (0.71%) MSI
5 13 (0.54%) Atlassian Bamboo
6 12 (0.50%) Bitbucket
6 12 (0.50%) Visual Studio
7 9 (0.38%) SQL Server Management Studio (SSMS)
8 8 (0.34%) Subversion
9 7 (0.29%) InstallShield
9 7 (0.29%) Selenium
10 6 (0.25%) JUnit
11 5 (0.21%) Maven
11 5 (0.21%) Team Foundation Server
11 5 (0.21%) WinDbg
12 4 (0.17%) PVCS
12 4 (0.17%) TeamCity
12 4 (0.17%) TestDirector
12 4 (0.17%) VSS/SourceSafe
13 3 (0.13%) ERwin
General
1 544 (22.80%) Finance
2 129 (5.41%) Telecoms
3 92 (3.86%) Banking
4 66 (2.77%) Retail
5 56 (2.35%) Legal
6 52 (2.18%) Marketing
7 45 (1.89%) Financial Institution
8 30 (1.26%) Back Office
9 26 (1.09%) Law
10 25 (1.05%) Manufacturing
11 24 (1.01%) Billing
12 21 (0.88%) Investment Banking
13 20 (0.84%) Local Government
14 19 (0.80%) Front Office
15 10 (0.42%) Pharmaceutical
16 9 (0.38%) Advertising
16 9 (0.38%) Games
16 9 (0.38%) Spanish Language
17 8 (0.34%) French Language
18 7 (0.29%) Retail Banking
Job Titles
1 357 (14.96%) Service Manager
2 300 (12.57%) Delivery Manager
3 287 (12.03%) Analyst
4 254 (10.65%) Services Delivery Manager
5 183 (7.67%) Architect
6 159 (6.66%) Project Manager
7 135 (5.66%) Support Engineer
8 96 (4.02%) IT Manager
9 90 (3.77%) Consultant
10 76 (3.19%) Service Analyst
11 75 (3.14%) Business Analyst
12 73 (3.06%) ITIL Manager
13 70 (2.93%) Administrator
14 65 (2.72%) Linux Engineer
15 63 (2.64%) Senior Manager
15 63 (2.64%) Service Architect
16 61 (2.56%) Developer
17 58 (2.43%) ITIL Service Manager
18 55 (2.31%) DevOps Engineer
19 52 (2.18%) IT Services Manager
Libraries, Frameworks & Software Standards
1 88 (3.69%) Middleware
2 60 (2.51%) Web Services
3 52 (2.18%) .NET
4 34 (1.42%) SOAP
5 30 (1.26%) XML
6 22 (0.92%) HTML
6 22 (0.92%) RESTful
7 20 (0.84%) REST
8 19 (0.80%) J2EE
9 17 (0.71%) IBM Integration Bus
10 16 (0.67%) CSS
11 15 (0.63%) Java EE
11 15 (0.63%) Spring
12 14 (0.59%) WCF
13 12 (0.50%) JSF
14 11 (0.46%) EJB
14 11 (0.46%) ISPF
15 10 (0.42%) SPML
16 9 (0.38%) ASP.NET
17 8 (0.34%) LAMP
Miscellaneous
1 231 (9.68%) Management Information System
2 218 (9.14%) Analytical Skills
3 135 (5.66%) Data Centre
4 103 (4.32%) Computer Science
5 85 (3.56%) Clustering
6 54 (2.26%) User Experience
7 49 (2.05%) NHS
8 48 (2.01%) Virtual Team
9 36 (1.51%) CMDB
10 31 (1.30%) Mainframe
11 30 (1.26%) Mobile App
12 28 (1.17%) PKI
13 24 (1.01%) Replication
13 24 (1.01%) Video Conferencing
14 23 (0.96%) Performance Metrics
15 19 (0.80%) Client/Server
15 19 (0.80%) Enterprise Software
16 18 (0.75%) Blackberry
17 17 (0.71%) Data Protection Act
17 17 (0.71%) Statistics
Operating Systems
1 472 (19.78%) Windows
2 266 (11.15%) Linux
3 187 (7.84%) Unix
4 186 (7.80%) Windows Server
5 121 (5.07%) AIX
5 121 (5.07%) Red Hat Enterprise Linux
6 97 (4.07%) Solaris
7 95 (3.98%) Windows Server 2008
8 80 (3.35%) Windows 7
9 77 (3.23%) Windows Server 2003
10 57 (2.39%) Windows Server 2012
11 28 (1.17%) Windows 8
12 25 (1.05%) CentOS
13 22 (0.92%) Windows XP
14 16 (0.67%) Windows 10
15 15 (0.63%) HPUX
15 15 (0.63%) OS/390
15 15 (0.63%) Windows Mobile
16 14 (0.59%) Ubuntu
17 13 (0.54%) Android
Processes & Methodologies
1 1070 (44.84%) ITIL
2 496 (20.79%) Project Management
3 453 (18.99%) Service Management
4 372 (15.59%) Agile Software Development
5 282 (11.82%) Change Management
6 275 (11.53%) Problem Management
7 219 (9.18%) Stakeholder Management
8 210 (8.80%) ITIL V3
9 197 (8.26%) PRINCE2
10 195 (8.17%) Service Design
11 184 (7.71%) Release Management
12 172 (7.21%) Incident Management
13 167 (7.00%) Continuous Improvement
14 133 (5.57%) ITSM
15 126 (5.28%) Migration
15 126 (5.28%) Root Cause Analysis
16 124 (5.20%) DevOps
17 121 (5.07%) Configuration Management
18 114 (4.78%) Coaching
19 112 (4.69%) Business Continuity
Programming Languages
1 173 (7.25%) SQL
2 144 (6.04%) Java
3 71 (2.98%) Python
4 63 (2.64%) PowerShell
4 63 (2.64%) Ruby
5 50 (2.10%) C
6 49 (2.05%) Perl
7 48 (2.01%) JavaScript
8 40 (1.68%) Bash Shell
9 25 (1.05%) C++
10 24 (1.01%) VBScript
11 23 (0.96%) PL/SQL
11 23 (0.96%) T-SQL
12 21 (0.88%) PHP
13 20 (0.84%) C#
14 14 (0.59%) JCL
14 14 (0.59%) Scala
15 13 (0.54%) VBA
16 12 (0.50%) Shell Script
17 10 (0.42%) REXX
Qualifications
1 433 (18.15%) Security Cleared
2 295 (12.36%) SC Cleared
3 236 (9.89%) Degree
4 142 (5.95%) ITIL Certification
5 87 (3.65%) DV Cleared
6 81 (3.39%) BPSS Clearance
7 79 (3.31%) Microsoft Certification
8 64 (2.68%) Cisco Certification
9 51 (2.14%) CCNA
10 50 (2.10%) RHCE
11 48 (2.01%) MCSE
12 36 (1.51%) CCNP
13 32 (1.34%) CISSP
14 31 (1.30%) MCP
15 30 (1.26%) PRINCE2 Certification
16 25 (1.05%) ITIL Foundation Certificate
17 17 (0.71%) PMI Certification
18 16 (0.67%) HNC
18 16 (0.67%) PRINCE2 Practitioner
19 13 (0.54%) ISEB
Quality Assurance & Compliance
1 309 (12.95%) SLA
2 71 (2.98%) Disclosure Scotland
3 56 (2.35%) ISO 9001
4 47 (1.97%) QA
5 34 (1.42%) ISO/IEC 27001
6 29 (1.22%) Data Quality
7 15 (0.63%) ISO/IEC 20000
8 14 (0.59%) PCI DSS
9 12 (0.50%) COBIT
9 12 (0.50%) Sarbanes-Oxley
10 5 (0.21%) HL7
10 5 (0.21%) ISO 9000
11 3 (0.13%) JSP 440
11 3 (0.13%) MiFID
12 2 (0.084%) BS25999
12 2 (0.084%) COSO
12 2 (0.084%) NEBOSH
13 1 (0.042%) ISO 14001
13 1 (0.042%) ISO 9002
13 1 (0.042%) PMBOK
System Software
1 210 (8.80%) Active Directory
2 156 (6.54%) VMware Infrastructure
3 51 (2.14%) XenApp
4 48 (2.01%) Microsoft App-V
5 46 (1.93%) KVM
6 45 (1.89%) XenDesktop
7 40 (1.68%) Oracle RAC
8 37 (1.55%) XenServer
9 35 (1.47%) Hyper-V
10 32 (1.34%) Docker
11 26 (1.09%) Firmware
12 24 (1.01%) vSphere
13 23 (0.96%) Terminal Services
14 20 (0.84%) VMware ESXi
15 18 (0.75%) VMware ESX
16 16 (0.67%) GFS2
16 16 (0.67%) GlusterFS
16 16 (0.67%) OCFS2
17 11 (0.46%) Time Sharing Option
17 11 (0.46%) Virtual Machines
Systems Management
1 96 (4.02%) Puppet
2 55 (2.31%) SCCM
3 45 (1.89%) EMC NetWorker
4 40 (1.68%) Opscode Chef
5 37 (1.55%) XenMobile
6 36 (1.51%) SafeCom
7 34 (1.42%) NetBackup
8 29 (1.22%) Ansible
8 29 (1.22%) EdgeSight
9 28 (1.17%) Tivoli Storage Manager
10 26 (1.09%) OpenView Configuration Management
11 22 (0.92%) Kubernetes
12 21 (0.88%) Perfmon
13 18 (0.75%) SCOM
14 17 (0.71%) Tivoli
15 16 (0.67%) HP Data Protector
16 15 (0.63%) AirWatch
16 15 (0.63%) Microsoft Clustering
17 14 (0.59%) CFEngine
18 12 (0.50%) SELinux
Vendors
1 418 (17.52%) Microsoft
2 251 (10.52%) Oracle
3 227 (9.51%) HP
4 202 (8.47%) VMware
5 144 (6.04%) Citrix
6 137 (5.74%) Red Hat
7 128 (5.36%) Cisco
8 105 (4.40%) SAP
9 82 (3.44%) ServiceNow
10 81 (3.39%) IBM
11 52 (2.18%) EMC
12 39 (1.63%) Remedy
13 38 (1.59%) CA
13 38 (1.59%) CheckPoint
13 38 (1.59%) ThinPrint
14 35 (1.47%) AppSense
14 35 (1.47%) Symantec
15 34 (1.42%) F5
16 26 (1.09%) Juniper
16 26 (1.09%) Nokia
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