The first table below looks at the demand for Service Delivery skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Services Delivery
Rank 79 111 107
Rank change year-on-year
+32 -4
Contract jobs citing Service Delivery 1082 847 943
As % of all contract IT jobs located in England 2.26% 1.83% 1.78%
As % of the Processes & Methodologies category 3.03% 2.49% 2.51%
Number of daily rates quoted 652 429 433
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£388 £375 £375
Average daily rate % change year-on-year
+3.33% -
90% offered a daily rate of more than £231 £200 £175
10% offered a daily rate of more than £550 £525 £525
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 48 19 68
Average hourly rate £16.25 £17.36 £20.00
Average hourly rate % change year-on-year
-6.36% -13.22%
90% offered a hourly rate of more than £9.50 £12.50 £15.70
10% offered a hourly rate of more than £28.25 £40.50 £38.15
UK excluding London average hourly rate £14.50 £17.36 £19.00
% change year-on-year
-16.45% -8.65%
Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
35674 33981 37500
As % of all contract IT jobs located in England 74.45% 73.32% 70.91%
Number of daily rates quoted 22568 21050 21971
Average daily rate £405 £413 £400
Average daily rate % change year-on-year
-1.81% +3.12%
90% offered a daily rate of more than £275 £273 £273
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1046 994 1335
Average hourly rate £24.00 £31.00 £31.00
Average hourly rate % change year-on-year
-22.58% -
90% offered a hourly rate of more than £12.50 £13.35 £14.00
10% offered a hourly rate of more than £45.00 £47.50 £45.50
UK excluding London average hourly rate £26.50 £31.00 £31.00
% change year-on-year
-14.51% -
Service Delivery
UK

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the England region.

Service Delivery Daily Rate Trend in England

Service Delivery
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 22 July 2014.

Service Delivery Daily Rate Histogram in England

Service Delivery
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the England region.

Service Delivery Hourly Rate Trend in England

Service Delivery
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 22 July 2014.

Service Delivery Hourly Rate Histogram in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +27 399 £400 - 103
South East +6 245 £373 +6.42% 75
East of England +26 102 £375 +4.16% 23
North West +12 82 £350 +7.69% 23
Yorkshire +35 71 £380 +21.60% 25
South West -13 69 £412 +9.86% 32
West Midlands +11 62 £345 -18.82% 26
East Midlands +7 33 £425 +17.24% 12
North East -4 16 £349 - 4
Midlands +6 2 £625 +56.25% 2
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 22 July 2014, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 947 (40.59%) ITIL
2 503 (21.56%) Finance
3 482 (20.66%) Service Management
4 399 (17.10%) Project Management
5 385 (16.50%) Microsoft
6 369 (15.82%) Windows
7 368 (15.77%) Security Cleared
8 313 (13.42%) SLA
9 251 (10.76%) Change Management
10 229 (9.82%) SC Cleared
11 221 (9.47%) PRINCE2
12 213 (9.13%) Stakeholder Management
13 199 (8.53%) MS Excel
14 196 (8.40%) Oracle
15 193 (8.27%) MS Office
16 185 (7.93%) SQL
17 165 (7.07%) Incident Management
18 164 (7.03%) Management Information System
19 161 (6.90%) Active Directory
20 159 (6.82%) Continuous Improvement
21 154 (6.60%) Degree
22 148 (6.34%) ITIL Certification
23 145 (6.22%) Telecoms
24 138 (5.92%) Cisco
25 136 (5.83%) HP
26 135 (5.79%) UNIX
27 129 (5.53%) ITSM
27 129 (5.53%) Linux
28 122 (5.23%) VMware
28 122 (5.23%) Banking

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 22 July 2014, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 108 (4.63%) SharePoint
2 72 (3.09%) MS Exchange
3 56 (2.40%) WebSphere
4 52 (2.23%) IIS
5 34 (1.46%) Lync
6 28 (1.20%) Apache
6 28 (1.20%) Tomcat
6 28 (1.20%) CMS
6 28 (1.20%) Exchange Server 2010
7 25 (1.07%) BizTalk Server
8 24 (1.03%) Exchange Server 2003
8 24 (1.03%) IBM Notes
9 21 (0.90%) WebSphere Application Server
10 20 (0.86%) SharePoint 2010
11 18 (0.77%) Oracle Workflow
12 17 (0.73%) Exchange Server 2007
13 13 (0.56%) WebLogic
13 13 (0.56%) Blackberry Enterprise Server
14 12 (0.51%) CICS
15 10 (0.43%) SharePoint Server
Applications
1 199 (8.53%) MS Excel
2 193 (8.27%) MS Office
3 65 (2.79%) MS Project
4 49 (2.10%) MS Visio
4 49 (2.10%) MS PowerPoint
5 16 (0.69%) Spreadsheet
6 2 (0.086%) Photoshop
7 1 (0.043%) SPSS
7 1 (0.043%) Windchill
7 1 (0.043%) InDesign
7 1 (0.043%) Adobe Captivate
7 1 (0.043%) InfoPath
7 1 (0.043%) PowerPivot
Business Applications
1 35 (1.50%) Oracle EBS
2 29 (1.24%) Remedy ITSM
3 24 (1.03%) Dynamics CRM
4 8 (0.34%) Oracle EBS R12
5 7 (0.30%) SAP ERP
6 5 (0.21%) SAP SM
6 5 (0.21%) SAP Oil and Gas
7 4 (0.17%) SAP CRM
7 4 (0.17%) Agresso
8 3 (0.13%) SAP HR
8 3 (0.13%) assyst
8 3 (0.13%) Summit
8 3 (0.13%) SAP Retail
8 3 (0.13%) Markit EDM
9 2 (0.086%) Academy Housing
9 2 (0.086%) Google Analytics
9 2 (0.086%) SAP SD
9 2 (0.086%) BusinessWorks
10 1 (0.043%) CSG Singleview
10 1 (0.043%) SAP MM
Cloud Services
1 25 (1.07%) SaaS
1 25 (1.07%) Microsoft Azure
2 24 (1.03%) Office 365
3 14 (0.60%) PaaS
4 13 (0.56%) IaaS
5 9 (0.39%) Cloud Computing
6 7 (0.30%) Amazon AWS
7 3 (0.13%) Taleo
8 2 (0.086%) Rackspace Cloud
9 1 (0.043%) Force.com
9 1 (0.043%) Amazon EC2
9 1 (0.043%) Amazon S3
9 1 (0.043%) SuccessFactors
Communications & Networking
1 105 (4.50%) WAN
2 88 (3.77%) DNS
2 88 (3.77%) Firewall
3 85 (3.64%) SAN
3 85 (3.64%) LAN
4 61 (2.61%) TCP/IP
5 49 (2.10%) DHCP
6 48 (2.06%) Internet
7 31 (1.33%) Network Security
8 30 (1.29%) VPN
9 27 (1.16%) MPLS
9 27 (1.16%) Cisco IOS
10 26 (1.11%) OSPF
10 26 (1.11%) Wireless
11 24 (1.03%) Cisco ASA
12 21 (0.90%) HTTP
13 20 (0.86%) Unified Communications
13 20 (0.86%) VoIP
14 18 (0.77%) BGP
15 17 (0.73%) PBX
Database & Business Intelligence
1 110 (4.71%) SQL Server
2 48 (2.06%) Oracle Database
3 45 (1.93%) Data Warehouse
4 39 (1.67%) SQL Server 2008
5 37 (1.59%) DB2
5 37 (1.59%) Relational Database
6 26 (1.11%) SQL Server Reporting Services
7 25 (1.07%) SQL Server 2005
8 16 (0.69%) MongoDB
8 16 (0.69%) NoSQL
9 15 (0.64%) Data Mining
10 12 (0.51%) Oracle Database 11g
11 11 (0.47%) DataStage
12 10 (0.43%) Apache Cassandra
12 10 (0.43%) Oracle Reports
13 9 (0.39%) MS Access
13 9 (0.39%) PostgreSQL
13 9 (0.39%) QlikView
14 8 (0.34%) Crystal Reports
14 8 (0.34%) MySQL
Development Applications
1 33 (1.41%) ClearCase
2 21 (0.90%) ClearQuest
3 18 (0.77%) MSI
4 15 (0.64%) Team Foundation Server
4 15 (0.64%) Cucumber
5 14 (0.60%) Git (software)
6 10 (0.43%) Jenkins
7 7 (0.30%) Maven
7 7 (0.30%) Subversion
8 5 (0.21%) AdminStudio
9 4 (0.17%) Wise Package Studio
9 4 (0.17%) Oracle Forms
9 4 (0.17%) JUnit
10 3 (0.13%) Selenium
10 3 (0.13%) JIRA
10 3 (0.13%) WebDriver
10 3 (0.13%) TestNG
10 3 (0.13%) Calabash
11 2 (0.086%) Bitbucket
11 2 (0.086%) Hudson
General
1 503 (21.56%) Finance
2 145 (6.22%) Telecoms
3 122 (5.23%) Banking
4 92 (3.94%) Retail
5 49 (2.10%) Back Office
6 46 (1.97%) Legal
7 41 (1.76%) Financial Institution
8 39 (1.67%) Investment Banking
9 32 (1.37%) Local Government
10 30 (1.29%) Marketing
11 26 (1.11%) Pharmaceutical
12 25 (1.07%) Manufacturing
13 23 (0.99%) Front Office
14 18 (0.77%) Law
15 15 (0.64%) Billing
16 12 (0.51%) Automotive
17 8 (0.34%) German Language
17 8 (0.34%) Advertising
17 8 (0.34%) Military
18 7 (0.30%) Games
Job Titles
1 428 (18.35%) Service Manager
2 407 (17.45%) Analyst
3 295 (12.64%) Delivery Manager
4 268 (11.49%) Services Delivery Manager
5 219 (9.39%) Project Manager
6 135 (5.79%) Architect
7 133 (5.70%) Service Analyst
8 92 (3.94%) Consultant
9 81 (3.47%) Business Analyst
10 69 (2.96%) Developer
11 62 (2.66%) Support Analyst
12 60 (2.57%) Services Delivery Analyst
13 58 (2.49%) Support Engineer
14 52 (2.23%) Network Engineer
15 48 (2.06%) Programme Manager
16 46 (1.97%) Infrastructure Manager
17 43 (1.84%) Solutions Architect
18 41 (1.76%) Senior Manager
18 41 (1.76%) Applications Support
19 40 (1.71%) Administrator
Libraries, Frameworks & Software Standards
1 71 (3.04%) Web Services
2 46 (1.97%) Middleware
3 43 (1.84%) .NET
4 24 (1.03%) Application Packaging
5 23 (0.99%) WebSphere Message Broker
6 21 (0.90%) XML
7 11 (0.47%) J2EE
7 11 (0.47%) Software Packaging
8 10 (0.43%) CSS
9 8 (0.34%) RESTful
9 8 (0.34%) Spring
9 8 (0.34%) jQuery
9 8 (0.34%) HTML
10 7 (0.30%) WebSphere MQ
11 6 (0.26%) ASP.NET
11 6 (0.26%) COM
12 5 (0.21%) .NET Framework
13 4 (0.17%) REST
13 4 (0.17%) JSON
13 4 (0.17%) OLE
Miscellaneous
1 164 (7.03%) Management Information System
2 76 (3.26%) NHS
3 57 (2.44%) CMDB
4 44 (1.89%) Statistics
5 39 (1.67%) Computer Science
6 38 (1.63%) Mainframe
7 37 (1.59%) Blackberry
7 37 (1.59%) Open Source
8 30 (1.29%) Data Protection Act
9 23 (0.99%) Freedom of Information
10 21 (0.90%) Thin Client
10 21 (0.90%) Fat Client
11 19 (0.81%) Client/Server
11 19 (0.81%) Hedge funds
12 17 (0.73%) PMI
13 16 (0.69%) GIS
13 16 (0.69%) Clustering
14 15 (0.64%) Freedom of Information Act
15 14 (0.60%) Video Conferencing
16 13 (0.56%) FMCG
Operating Systems
1 369 (15.82%) Windows
2 135 (5.79%) UNIX
3 129 (5.53%) Linux
4 118 (5.06%) Windows Server 2008
5 102 (4.37%) Windows 7
6 90 (3.86%) Windows Server 2003
7 62 (2.66%) Windows XP
8 44 (1.89%) Solaris
9 30 (1.29%) AIX
10 20 (0.86%) Windows Server 2012
10 20 (0.86%) Apple iOS
11 18 (0.77%) Red Hat Enterprise Linux
12 16 (0.69%) Windows 8
13 14 (0.60%) Android
14 13 (0.56%) Windows 2000
15 10 (0.43%) Windows Vista
16 9 (0.39%) Ubuntu
16 9 (0.39%) CentOS
17 7 (0.30%) Windows 2000 Server
18 6 (0.26%) SUSE
Processes & Methodologies
1 947 (40.59%) ITIL
2 482 (20.66%) Service Management
3 399 (17.10%) Project Management
4 251 (10.76%) Change Management
5 221 (9.47%) PRINCE2
6 213 (9.13%) Stakeholder Management
7 165 (7.07%) Incident Management
8 159 (6.82%) Continuous Improvement
9 129 (5.53%) ITSM
10 121 (5.19%) Problem Management
11 113 (4.84%) Agile Software Development
12 98 (4.20%) Migration
13 96 (4.11%) CRM
14 95 (4.07%) Supplier Management
15 90 (3.86%) Risk Management
16 88 (3.77%) Configuration Management
17 86 (3.69%) Asset Management
18 85 (3.64%) ITIL V3
19 79 (3.39%) Capacity Management
20 76 (3.26%) Performance Management
Programming Languages
1 185 (7.93%) SQL
2 78 (3.34%) Java
3 41 (1.76%) PowerShell
4 37 (1.59%) C
5 33 (1.41%) C#
6 31 (1.33%) VBScript
7 28 (1.20%) VB
8 27 (1.16%) Perl
9 21 (0.90%) JavaScript
10 20 (0.86%) Korn
11 16 (0.69%) Ruby
11 16 (0.69%) Shell Script
12 15 (0.64%) Bash Shell
13 13 (0.56%) VBA
14 12 (0.51%) PL/SQL
15 10 (0.43%) Python
16 8 (0.34%) PHP
17 7 (0.30%) T-SQL
18 4 (0.17%) JCL
19 3 (0.13%) REXX
Qualifications
1 368 (15.77%) Security Cleared
2 229 (9.82%) SC Cleared
3 154 (6.60%) Degree
4 148 (6.34%) ITIL Certification
5 99 (4.24%) DV Cleared
6 67 (2.87%) Microsoft Certification
7 48 (2.06%) Cisco Certification
8 39 (1.67%) PMI Certification
9 38 (1.63%) MCP
10 37 (1.59%) ITIL Foundation Certificate
11 35 (1.50%) CCNP
12 34 (1.46%) MCSE
13 31 (1.33%) ISEB
14 26 (1.11%) PRINCE2 Certification
14 26 (1.11%) PMP
15 23 (0.99%) PRINCE2 Practitioner
16 20 (0.86%) CCNA
17 17 (0.73%) APMP
18 15 (0.64%) MCITP
19 13 (0.56%) ISTQB
Quality Assurance & Compliance
1 313 (13.42%) SLA
2 79 (3.39%) QA
3 24 (1.03%) COBIT
4 23 (0.99%) ISO 9001
5 15 (0.64%) ISO/IEC 27001
6 9 (0.39%) ISO 9000
6 9 (0.39%) Sarbanes-Oxley
7 7 (0.30%) PCI DSS
8 5 (0.21%) JSP 440
8 5 (0.21%) BS25999
9 3 (0.13%) GxP
10 2 (0.086%) Dodd-Frank
10 2 (0.086%) ISO 14001
10 2 (0.086%) GCP
11 1 (0.043%) BS7799
11 1 (0.043%) ISO/IEC 20000
11 1 (0.043%) EMIR
System Software
1 161 (6.90%) Active Directory
2 72 (3.09%) VMware Infrastructure
3 34 (1.46%) Hyper-V
4 31 (1.33%) VMware ESX
5 27 (1.16%) vSphere
6 24 (1.03%) XenApp
7 22 (0.94%) Microsoft Virtual Server
8 21 (0.90%) Microsoft App-V
9 13 (0.56%) Terminal Services
9 13 (0.56%) VMware ESXi
10 12 (0.51%) XenDesktop
11 11 (0.47%) NFS
12 8 (0.34%) ISA Server
13 7 (0.30%) vCloud
14 6 (0.26%) XenServer
15 5 (0.21%) Tivoli Workload Scheduler
15 5 (0.21%) Terminal Server
16 4 (0.17%) Oracle RAC
16 4 (0.17%) Oracle RMAN
17 3 (0.13%) Veritas Cluster Server
Systems Management
1 47 (2.01%) SCCM
2 24 (1.03%) Tivoli
3 19 (0.81%) SCOM
4 17 (0.73%) Tivoli Storage Manager
5 15 (0.64%) Backup Exec
6 13 (0.56%) HP Quality Center
7 12 (0.51%) Puppet
7 12 (0.51%) OpenView Configuration Management
8 11 (0.47%) Norton AntiVirus
9 10 (0.43%) Forefront Identity Manager
9 10 (0.43%) Opscode Chef
9 10 (0.43%) Systems Management Server (SMS)
10 8 (0.34%) WhatsUp Gold
10 8 (0.34%) OpenView
11 7 (0.30%) Nagios
11 7 (0.30%) DameWare
11 7 (0.30%) EMC NetWorker
11 7 (0.30%) OVSD
11 7 (0.30%) ZABBIX
11 7 (0.30%) Zenoss
Vendors
1 385 (16.50%) Microsoft
2 196 (8.40%) Oracle
3 138 (5.92%) Cisco
4 136 (5.83%) HP
5 122 (5.23%) VMware
6 97 (4.16%) SAP
7 90 (3.86%) Citrix
8 77 (3.30%) IBM
9 50 (2.14%) McAfee
10 47 (2.01%) Remedy
11 41 (1.76%) Juniper
12 36 (1.54%) F5
13 31 (1.33%) Symantec
14 30 (1.29%) CheckPoint
15 27 (1.16%) Lotus
16 25 (1.07%) SolarWinds
17 23 (0.99%) NetApp
17 23 (0.99%) Avaya
18 22 (0.94%) Sun
19 21 (0.90%) EMC
City, London
I3
Rate: £380 per day
Posted: 2 hours ago
Milton Keynes, Buckinghamshire
Santander
Rate: £25000 - £35000 per annum + excellent benefits
Posted: 3 hours ago
Reading, Berkshire
Coal IT Services
Rate: From £400 to £425 per day
Posted: 20 hours ago
Middlesex
Talent International
Posted: 20 hours ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £12 per hour
Posted: 21 hours ago
Exeter, Devon
SmartSourcing plc
Rate: market rates
Posted: 23 hours ago
Leeds, Yorkshire
SmartSourcing plc
Posted: Yesterday
Essex
Interaction Recruitment PLC
Rate: £500 - 650 per day
Posted: Yesterday
Fleetwood, Lancashire
Nationwide People Ltd
Rate: £360 Per Day
Posted: Yesterday
London
Synergize Consulting
Rate: From £0 to £0 per annum market rates
Posted: Yesterday
London
E-synergy Solutions
Rate: £300 - £330 per day
Posted: Yesterday
Brighton, East Sussex
ARC IT Recruitment Ltd
Rate: £Competitive
Posted: 3 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Rate: £500 - £525 per day
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Rate: From £12 to £12 per hour
Posted: 3 days ago
London
Experis Ltd
Posted: 3 days ago
London
Opilio Recruitment
Rate: £400 - 600 per day + Some Travel Expenses
Posted: 3 days ago
City, London
Aston Carter
Rate: £500 - £600 per day
Posted: 4 days ago
London
MBA Ltd
Rate: Market Rates
Posted: 4 days ago
Berkshire
People Source Consulting
Rate: £350 - £400 per day
Posted: 4 days ago
Swindon, Wiltshire
Eutopia Solutions Ltd
Rate: £380 - £440 per annum
Posted: 4 days ago