The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Services Delivery
Rank 78 80 92
Rank change year-on-year
+2 +12
Contract jobs citing Service Delivery 1144 1082 869
As % of all contract IT jobs located in England 2.35% 2.29% 2.08%
As % of the Processes & Methodologies category 3.08% 3.03% 2.82%
Number of daily rates quoted 629 609 473
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£395 £400 £375
Average daily rate % change year-on-year
-1.25% +6.66%
90% offered a daily rate of more than £220 £225 £235
10% offered a daily rate of more than £514 £529 £550
UK excluding London average daily rate £375 £375 £340
% change year-on-year
- +10.29%
Number of hourly rates quoted 49 38 31
Average hourly rate £17.00 £13.33 £17.77
Average hourly rate % change year-on-year
+27.50% -24.95%
90% offered a hourly rate of more than £11.15 £10.35 £11.75
10% offered a hourly rate of more than £49.50 £41.45 £27.00
UK excluding London average hourly rate £14.85 £12.49 £16.25
% change year-on-year
+18.89% -23.13%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37161 35673 30835
As % of all contract IT jobs located in England 76.42% 75.44% 73.74%
Number of daily rates quoted 23489 22217 18883
Average daily rate £425 £408 £410
Average daily rate % change year-on-year
+4.29% -0.60%
90% offered a daily rate of more than £280 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 1070 1065 1029
Average hourly rate £29.00 £26.88 £31.50
Average hourly rate % change year-on-year
+7.90% -14.68%
90% offered a hourly rate of more than £12.43 £12.00 £13.00
10% offered a hourly rate of more than £49.50 £50.00 £51.50
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the England region.

Service Delivery Daily Rate Trend in England

Service Delivery
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 27 March 2015.

Service Delivery Daily Rate Histogram in England

Service Delivery
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the England region.

Service Delivery Hourly Rate Trend in England

Service Delivery
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 27 March 2015.

Service Delivery Hourly Rate Histogram in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -19 423 £400 -3.49% 155
South East +10 286 £350 -12.38% 74
East of England +30 86 £381 +33.18% 33
North West -12 80 £355 -15.47% 33
South West +15 79 £375 -10.17% 43
Yorkshire -8 55 £378 +16.15% 32
East Midlands +29 53 £350 +27.27% 11
West Midlands -19 51 £363 +11.53% 27
North East -4 14 £399 -20.23% 4
Midlands -6 2 £465 -2.10%
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 27 March 2015, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1043 (44.06%) ITIL
2 506 (21.38%) Service Management
3 475 (20.07%) Finance
4 438 (18.50%) Project Management
5 430 (18.17%) Windows
6 369 (15.59%) Microsoft
7 355 (15.00%) Security Cleared
8 301 (12.72%) SLA
9 238 (10.05%) Agile Software Development
10 230 (9.72%) MS Excel
11 229 (9.67%) Analytical Skills
12 226 (9.55%) Change Management
13 225 (9.51%) SC Cleared
14 221 (9.34%) Telecoms
15 219 (9.25%) Degree
16 218 (9.21%) Stakeholder Management
17 217 (9.17%) MS Office
18 213 (9.00%) PRINCE2
19 201 (8.49%) Oracle
20 190 (8.03%) Active Directory
21 185 (7.82%) SQL
22 181 (7.65%) Cisco
23 172 (7.27%) VMware
24 167 (7.06%) Linux
25 166 (7.01%) Management Information System
26 157 (6.63%) ITIL Certification
27 151 (6.38%) UNIX
28 149 (6.29%) Java
29 147 (6.21%) Incident Management
30 141 (5.96%) SQL Server

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 27 March 2015, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 114 (4.82%) SharePoint
2 55 (2.32%) MS Exchange
3 48 (2.03%) IIS
4 38 (1.61%) Lync
5 37 (1.56%) Apache
6 28 (1.18%) OpenStack
7 24 (1.01%) Tomcat
8 21 (0.89%) WebSphere
8 21 (0.89%) Exchange Server 2010
9 20 (0.84%) Exchange Server 2003
10 17 (0.72%) IBM Notes
11 16 (0.68%) WebLogic
12 15 (0.63%) SAS
13 13 (0.55%) Blackberry Enterprise Server
14 10 (0.42%) Exchange Server 2007
14 10 (0.42%) Oracle SOA Suite
15 7 (0.30%) Exchange Server 2013
15 7 (0.30%) Office Communications Server
16 6 (0.25%) Oracle BPEL
16 6 (0.25%) WebSphere Application Server
Applications
1 230 (9.72%) MS Excel
2 217 (9.17%) MS Office
3 84 (3.55%) MS Visio
4 78 (3.30%) MS PowerPoint
5 72 (3.04%) MS Project
6 9 (0.38%) AutoCAD
7 3 (0.13%) Acrobat
7 3 (0.13%) Spreadsheet
8 2 (0.084%) InfoPath
9 1 (0.042%) Adobe Illustrator
9 1 (0.042%) InDesign
Business Applications
1 38 (1.61%) Oracle EBS
2 25 (1.06%) Remedy ITSM
3 18 (0.76%) Oracle EBS R12
4 12 (0.51%) SAP Oil and Gas
5 10 (0.42%) SAP SD
6 9 (0.38%) Dynamics CRM
7 8 (0.34%) SAP GRC
7 8 (0.34%) BusinessWorks
7 8 (0.34%) Oracle Payroll
7 8 (0.34%) Oracle Procure-to-Pay
8 7 (0.30%) Oracle ERP
8 7 (0.30%) SAP FI
9 5 (0.21%) SAP Retail
9 5 (0.21%) Oracle Retail
10 4 (0.17%) Oracle Internet Expenses
10 4 (0.17%) ION MarketView
10 4 (0.17%) assyst
10 4 (0.17%) SAP FI/CO
10 4 (0.17%) SAP CO
11 3 (0.13%) Oracle iRecruitment
Cloud Services
1 30 (1.27%) SaaS
2 24 (1.01%) Office 365
3 18 (0.76%) Microsoft Azure
4 17 (0.72%) PaaS
5 14 (0.59%) Cloud Computing
6 10 (0.42%) Amazon AWS
7 8 (0.34%) IaaS
8 5 (0.21%) GitHub
9 4 (0.17%) Google Apps
9 4 (0.17%) Amazon EC2
10 3 (0.13%) Yammer
11 2 (0.084%) AWS CloudFormation
11 2 (0.084%) Virtual Private Cloud
11 2 (0.084%) Amazon CloudWatch
11 2 (0.084%) SuccessFactors
11 2 (0.084%) ElastiCache
11 2 (0.084%) Amazon ElastiCache
12 1 (0.042%) Amazon S3
12 1 (0.042%) Force.com
Communications & Networking
1 137 (5.79%) Firewall
2 134 (5.66%) WAN
3 109 (4.60%) LAN
4 78 (3.30%) SAN
5 74 (3.13%) Internet
6 67 (2.83%) TCP/IP
7 65 (2.75%) DNS
8 59 (2.49%) MPLS
9 50 (2.11%) HTTP
10 47 (1.99%) VPN
10 47 (1.99%) BGP
11 39 (1.65%) VoIP
11 39 (1.65%) Cisco ASA
12 34 (1.44%) DHCP
13 32 (1.35%) SSL
14 31 (1.31%) OSPF
15 30 (1.27%) Wireless
16 29 (1.23%) 3G
17 27 (1.14%) NAS
18 26 (1.10%) Cisco Nexus
Database & Business Intelligence
1 141 (5.96%) SQL Server
2 41 (1.73%) Oracle Database
3 35 (1.48%) Data Warehouse
4 27 (1.14%) SQL Server Integration Services
5 26 (1.10%) MySQL
5 26 (1.10%) Oracle Database 11g
6 23 (0.97%) SQL Server Reporting Services
7 21 (0.89%) NoSQL
8 20 (0.84%) MongoDB
8 20 (0.84%) SQL Server Analysis Services
8 20 (0.84%) Relational Database
9 18 (0.76%) SQL Server 2008
10 17 (0.72%) SQL Server 2005
10 17 (0.72%) Oracle Reports
11 16 (0.68%) Apache Cassandra
12 14 (0.59%) SQL Server 2012
12 14 (0.59%) Crystal Reports
13 13 (0.55%) SAP BW
14 12 (0.51%) Big Data
15 11 (0.46%) Oracle BI EE
Development Applications
1 36 (1.52%) Git (software)
2 30 (1.27%) Visual Studio
3 17 (0.72%) Subversion
4 16 (0.68%) Jenkins
4 16 (0.68%) MSI
5 14 (0.59%) Maven
6 9 (0.38%) Team Foundation Server
7 8 (0.34%) JIRA
7 8 (0.34%) Toad
8 6 (0.25%) Introscope
9 4 (0.17%) JUnit
10 3 (0.13%) Oracle Forms
10 3 (0.13%) Selenium
10 3 (0.13%) TeamCity
11 2 (0.084%) Psake
11 2 (0.084%) Rational DOORS
11 2 (0.084%) Hudson
11 2 (0.084%) MSBuild
11 2 (0.084%) FitNesse
11 2 (0.084%) Cucumber
General
1 475 (20.07%) Finance
2 221 (9.34%) Telecoms
3 123 (5.20%) Banking
4 83 (3.51%) Retail
5 71 (3.00%) Legal
6 37 (1.56%) Investment Banking
7 36 (1.52%) Publishing
8 33 (1.39%) Back Office
9 30 (1.27%) Marketing
10 28 (1.18%) Manufacturing
11 26 (1.10%) Local Government
12 22 (0.93%) Pharmaceutical
12 22 (0.93%) Front Office
13 21 (0.89%) Law
14 15 (0.63%) Financial Institution
14 15 (0.63%) Retail Banking
15 14 (0.59%) Billing
16 10 (0.42%) Games
16 10 (0.42%) Spanish Language
17 9 (0.38%) Advertising
Job Titles
1 462 (19.52%) Service Manager
2 345 (14.58%) Analyst
2 345 (14.58%) Delivery Manager
3 309 (13.05%) Services Delivery Manager
4 192 (8.11%) Project Manager
5 145 (6.13%) Architect
6 122 (5.15%) Consultant
7 100 (4.22%) Service Analyst
8 98 (4.14%) Business Analyst
9 77 (3.25%) Developer
10 65 (2.75%) Network Engineer
11 64 (2.70%) Transition Manager
12 63 (2.66%) Support Analyst
13 54 (2.28%) Administrator
14 49 (2.07%) Support Engineer
15 47 (1.99%) Service Transition Manager
16 43 (1.82%) Service Desk Analyst
16 43 (1.82%) Team Leader
17 42 (1.77%) Solutions Architect
18 41 (1.73%) Senior Manager
Libraries, Frameworks & Software Standards
1 105 (4.44%) .NET
2 75 (3.17%) Web Services
3 62 (2.62%) XML
4 44 (1.86%) HTML
5 43 (1.82%) REST
6 33 (1.39%) Middleware
7 30 (1.27%) .NET Framework
8 28 (1.18%) JSON
9 27 (1.14%) Oracle Fusion
10 22 (0.93%) ASP.NET
11 20 (0.84%) SOAP
12 19 (0.80%) Java EE
13 18 (0.76%) CSS
14 16 (0.68%) J2EE
15 13 (0.55%) Django
16 9 (0.38%) MDX
16 9 (0.38%) WSDL
17 8 (0.34%) jQuery
17 8 (0.34%) Sass
17 8 (0.34%) HTML5
Miscellaneous
1 229 (9.67%) Analytical Skills
2 166 (7.01%) Management Information System
3 66 (2.79%) Computer Science
4 59 (2.49%) Open Source
5 42 (1.77%) NHS
6 38 (1.61%) Clustering
7 28 (1.18%) Statistics
8 25 (1.06%) FMCG
8 25 (1.06%) Blackberry
9 23 (0.97%) Replication
9 23 (0.97%) PKI
9 23 (0.97%) Video Conferencing
10 22 (0.93%) GIS
11 21 (0.89%) User Experience
12 18 (0.76%) Enterprise Software
12 18 (0.76%) CMDB
13 17 (0.72%) N-Tier
13 17 (0.72%) Visualisation
14 16 (0.68%) Data Protection Act
15 15 (0.63%) PMI
Operating Systems
1 430 (18.17%) Windows
2 167 (7.06%) Linux
3 151 (6.38%) UNIX
4 119 (5.03%) Windows Server 2008
5 94 (3.97%) Windows 7
6 68 (2.87%) Windows Server 2003
7 36 (1.52%) Windows XP
8 35 (1.48%) Red Hat Enterprise Linux
9 32 (1.35%) Windows Server 2012
10 29 (1.23%) CentOS
10 29 (1.23%) Solaris
11 27 (1.14%) Windows 8
12 26 (1.10%) AIX
13 21 (0.89%) Windows Vista
14 18 (0.76%) Android
14 18 (0.76%) Ubuntu
15 12 (0.51%) Apple iOS
16 10 (0.42%) Mac OS X
17 7 (0.30%) Windows 2000 Server
18 6 (0.25%) Mac OS X Server
Processes & Methodologies
1 1043 (44.06%) ITIL
2 506 (21.38%) Service Management
3 438 (18.50%) Project Management
4 238 (10.05%) Agile Software Development
5 226 (9.55%) Change Management
6 218 (9.21%) Stakeholder Management
7 213 (9.00%) PRINCE2
8 147 (6.21%) Incident Management
9 141 (5.96%) Continuous Improvement
10 126 (5.32%) Migration
11 122 (5.15%) Problem Management
12 107 (4.52%) Disaster Recovery
13 101 (4.27%) Risk Management
14 93 (3.93%) ITSM
14 93 (3.93%) Performance Management
15 92 (3.89%) Configuration Management
16 88 (3.72%) Programme Management
17 82 (3.46%) Business Intelligence
18 77 (3.25%) Business Continuity
19 75 (3.17%) ITIL V3
Programming Languages
1 185 (7.82%) SQL
2 149 (6.29%) Java
3 69 (2.92%) C#
4 51 (2.15%) C
5 50 (2.11%) Python
6 48 (2.03%) PowerShell
7 42 (1.77%) JavaScript
8 38 (1.61%) PHP
9 33 (1.39%) Perl
10 32 (1.35%) Ruby
11 31 (1.31%) VB
12 25 (1.06%) PL/SQL
13 23 (0.97%) VBScript
14 20 (0.84%) VB.NET
15 16 (0.68%) Bash Shell
15 16 (0.68%) VBA
16 13 (0.55%) Scala
16 13 (0.55%) Shell Script
17 8 (0.34%) T-SQL
18 7 (0.30%) R
Qualifications
1 355 (15.00%) Security Cleared
2 225 (9.51%) SC Cleared
3 219 (9.25%) Degree
4 157 (6.63%) ITIL Certification
5 101 (4.27%) Cisco Certification
6 86 (3.63%) DV Cleared
7 60 (2.53%) Microsoft Certification
8 59 (2.49%) CCNP
9 55 (2.32%) CCNA
10 48 (2.03%) MCSE
11 38 (1.61%) PMI Certification
12 34 (1.44%) MCP
13 33 (1.39%) ITIL Foundation Certificate
14 31 (1.31%) PRINCE2 Practitioner
15 25 (1.06%) ISEB
16 24 (1.01%) PMP
17 23 (0.97%) PRINCE2 Certification
18 17 (0.72%) HND
19 16 (0.68%) CISSP
20 14 (0.59%) CCIE
Quality Assurance & Compliance
1 301 (12.72%) SLA
2 73 (3.08%) QA
3 30 (1.27%) ISO/IEC 27001
4 22 (0.93%) Sarbanes-Oxley
5 15 (0.63%) ISO 9001
6 12 (0.51%) COBIT
7 8 (0.34%) JSP 440
8 5 (0.21%) PCI DSS
9 2 (0.084%) Basel III
9 2 (0.084%) EMIR
9 2 (0.084%) Dodd-Frank
9 2 (0.084%) BS25999
9 2 (0.084%) ISO/IEC 20000
9 2 (0.084%) ISO 14001
9 2 (0.084%) ISO 9000
10 1 (0.042%) ISO 8583
10 1 (0.042%) GxP
10 1 (0.042%) BS15000
10 1 (0.042%) COREP
10 1 (0.042%) FINREP
System Software
1 190 (8.03%) Active Directory
2 97 (4.10%) VMware Infrastructure
3 50 (2.11%) vSphere
4 35 (1.48%) Hyper-V
5 27 (1.14%) vCloud
6 15 (0.63%) XenDesktop
6 15 (0.63%) Samba
6 15 (0.63%) VMware ESX
7 14 (0.59%) XenApp
8 10 (0.42%) VMware Workstation
8 10 (0.42%) VMware ESXi
9 6 (0.25%) Microsoft App-V
9 6 (0.25%) NFS
9 6 (0.25%) Firmware
10 4 (0.17%) MetaFrame
10 4 (0.17%) XenServer
11 3 (0.13%) Terminal Server
11 3 (0.13%) Forefront TMG
11 3 (0.13%) Oracle RAC
12 2 (0.084%) Citrix Presentation Server
Systems Management
1 52 (2.20%) SCCM
2 43 (1.82%) Opscode Chef
3 42 (1.77%) Puppet
4 25 (1.06%) SCOM
4 25 (1.06%) ZABBIX
5 19 (0.80%) OpenView Configuration Management
6 15 (0.63%) Tivoli Storage Manager
7 14 (0.59%) Nagios
8 13 (0.55%) OVSD
8 13 (0.55%) Graphite
9 12 (0.51%) Kibana
9 12 (0.51%) Graylog
9 12 (0.51%) Backup Exec
9 12 (0.51%) Zenoss
10 9 (0.38%) FortiGate
10 9 (0.38%) SCOrch
11 8 (0.34%) McAfee ePO
11 8 (0.34%) Systems Management Server (SMS)
12 7 (0.30%) Control-M
12 7 (0.30%) WhatsUp Gold
Vendors
1 369 (15.59%) Microsoft
2 201 (8.49%) Oracle
3 181 (7.65%) Cisco
4 172 (7.27%) VMware
5 115 (4.86%) SAP
6 111 (4.69%) Citrix
7 97 (4.10%) HP
8 54 (2.28%) Red Hat
8 54 (2.28%) CheckPoint
9 52 (2.20%) F5
10 51 (2.15%) McAfee
11 43 (1.82%) Remedy
12 42 (1.77%) Juniper
13 36 (1.52%) IBM
14 31 (1.31%) BMC
15 29 (1.23%) Ericsson
16 28 (1.18%) Salesforce.com
17 26 (1.10%) Perforce
17 26 (1.10%) Avaya
18 24 (1.01%) Business Objects
London
Logic Engagements Ltd
Rate: £340 - £500 per day
Posted: 2 days ago
Cobham, Surrey
Experis Ltd
Rate: £450.00 - £495.00 per day
Posted: 2 days ago
Manchester, Lancashire
Rullion IT Plus
Posted: 2 days ago
Bradford, West Yorkshire
Harvey Nash plc
Rate: £350 - £425 per day
Posted: 2 days ago
West Yorkshire
Integrity IT Solutions
Rate: Unspecified
Posted: 2 days ago
London
Opilio Recruitment
Rate: £215 per day + Benefits
Posted: 2 days ago
Essex
G2 Recruitment Solutions Ltd.
Rate: negotiable
Posted: 3 days ago
Hertfordshire
TELSTRA Associates
Rate: From £400 to £550 per annum £450-550 per day
Posted: 3 days ago
Hertfordshire
TELSTRA Associates
Rate: From £450 to £500 per annum £450-500 per day
Posted: 3 days ago
City, London
Hatstand Limited
Rate: £400 - £550 per day
Posted: 3 days ago
London
E-synergy Solutions
Rate: £650 - £750 per day
Posted: 3 days ago
Bristol, Avon
Blue Personnel
Rate: From £400 to £500 per day
Posted: 3 days ago
Berkshire
Harris Global
Posted: 4 days ago
London
Square One Resources
Rate: From £300 to £350 per day
Posted: 4 days ago
London
Experis Ltd
Rate: £300.00 - £450.00 per day
Posted: 4 days ago
North West London
asos
Posted: 4 days ago
London
McGregor Boyall
Rate: £500 - £550 per day
Posted: 5 days ago
Bedfont, Middlesex
ABW Recruitment
Posted: 5 days ago
Hertfordshire
TELSTRA Associates
Rate: From £400 to £500 per day £450-500 per day
Posted: 5 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 5 days ago