The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Services Delivery
Rank 80 107 105
Rank change year-on-year
+27 -2
Contract jobs citing Service Delivery 1159 903 988
As % of all contract IT jobs located in England 2.22% 1.87% 1.87%
As % of the Processes & Methodologies category 2.98% 2.51% 2.58%
Number of daily rates quoted 732 517 500
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £249 £180 £188
10% offered a daily rate of more than £550 £523 £560
UK excluding London average daily rate £400 £350 £350
% change year-on-year
+14.28% -
Number of hourly rates quoted 60 28 55
Average hourly rate £16.42 £17.43 £17.00
Average hourly rate % change year-on-year
-5.78% +2.51%
90% offered a hourly rate of more than £11.45 £11.00 £12.94
10% offered a hourly rate of more than £32.20 £40.75 £34.31
UK excluding London average hourly rate £15.39 £17.36 £16.50
% change year-on-year
-11.35% +5.18%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38925 35924 38359
As % of all contract IT jobs located in England 74.49% 74.48% 72.52%
Number of daily rates quoted 24714 22629 22625
Average daily rate £413 £403 £400
Average daily rate % change year-on-year
+2.48% +0.62%
90% offered a daily rate of more than £275 £275 £268
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 1104 1022 1412
Average hourly rate £23.50 £27.97 £31.50
Average hourly rate % change year-on-year
-15.98% -11.20%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £47.50 £50.00 £47.00
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the England region.

Service Delivery Daily Rate Trend in England

Service Delivery
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 19 September 2014.

Service Delivery Daily Rate Histogram in England

Service Delivery
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the England region.

Service Delivery Hourly Rate Trend in England

Service Delivery
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 19 September 2014.

Service Delivery Hourly Rate Histogram in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +30 463 £400 - 112
South East +14 221 £375 - 82
East of England +24 98 £440 +10.00% 26
North West +21 93 £400 +24.03% 38
South West 0 83 £425 +25.92% 19
Yorkshire +24 74 £425 +29.77% 26
West Midlands -2 61 £393 +6.21% 26
North East -12 33 £363 +4.31% 8
East Midlands -9 29 £378 +51.00% 18
Midlands +2 5 £375 -6.25% 1
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 947 (40.94%) ITIL
2 492 (21.27%) Service Management
3 478 (20.67%) Finance
4 392 (16.95%) Security Cleared
5 387 (16.73%) Project Management
6 382 (16.52%) Windows
7 366 (15.82%) Microsoft
8 300 (12.97%) SLA
9 256 (11.07%) Analytical Skills
10 246 (10.64%) SC Cleared
11 237 (10.25%) PRINCE2
12 236 (10.20%) Change Management
13 217 (9.38%) Agile Software Development
14 204 (8.82%) Stakeholder Management
15 199 (8.60%) MS Excel
16 181 (7.83%) SQL
17 176 (7.61%) MS Office
17 176 (7.61%) Active Directory
18 172 (7.44%) Incident Management
19 171 (7.39%) Degree
20 169 (7.31%) Oracle
21 165 (7.13%) Management Information System
22 150 (6.49%) HP
22 150 (6.49%) Cisco
23 144 (6.23%) Continuous Improvement
24 138 (5.97%) Linux
25 134 (5.79%) Telecoms
26 130 (5.62%) ITSM
27 129 (5.58%) Problem Management
28 127 (5.49%) ITIL Certification

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 101 (4.37%) SharePoint
2 66 (2.85%) MS Exchange
3 55 (2.38%) WebSphere
4 38 (1.64%) IIS
4 38 (1.64%) Apache
5 33 (1.43%) Oracle Workflow
6 27 (1.17%) Lync
6 27 (1.17%) Exchange Server 2010
7 24 (1.04%) IBM Notes
8 23 (0.99%) SharePoint 2010
9 22 (0.95%) BizTalk Server
10 18 (0.78%) Exchange Server 2007
11 17 (0.73%) OpenStack
12 15 (0.65%) Exchange Server 2003
13 14 (0.61%) Tomcat
14 11 (0.48%) WebLogic
15 10 (0.43%) SAS
15 10 (0.43%) SharePoint Server
16 9 (0.39%) Documentum
17 8 (0.35%) CMS
Applications
1 199 (8.60%) MS Excel
2 176 (7.61%) MS Office
3 84 (3.63%) MS Project
4 66 (2.85%) MS Visio
5 47 (2.03%) MS PowerPoint
6 13 (0.56%) Spreadsheet
7 5 (0.22%) AutoCAD
8 2 (0.086%) Photoshop
9 1 (0.043%) Adobe Captivate
9 1 (0.043%) SPSS
9 1 (0.043%) Stata
9 1 (0.043%) PowerPivot
Business Applications
1 33 (1.43%) Remedy ITSM
2 18 (0.78%) Dynamics CRM
3 8 (0.35%) Oracle EBS
4 5 (0.22%) Markit EDM
5 4 (0.17%) Oracle EBS R12
5 4 (0.17%) Google Analytics
6 3 (0.13%) assyst
6 3 (0.13%) Academy Housing
6 3 (0.13%) SAP ERP
6 3 (0.13%) SAP Retail
6 3 (0.13%) SAP Oil and Gas
6 3 (0.13%) Agresso
7 2 (0.086%) Oracle Receivables
7 2 (0.086%) Oracle HRMS
7 2 (0.086%) BusinessWorks
7 2 (0.086%) SAP SD
7 2 (0.086%) Summit
7 2 (0.086%) Dynamics AX
8 1 (0.043%) Dynamics NAV
8 1 (0.043%) arcHouse
Cloud Services
1 31 (1.34%) Office 365
2 27 (1.17%) Microsoft Azure
3 26 (1.12%) SaaS
4 15 (0.65%) PaaS
5 14 (0.61%) IaaS
6 8 (0.35%) Amazon AWS
7 5 (0.22%) Google Apps
8 3 (0.13%) IBM SmartCloud
9 2 (0.086%) Cloud Computing
9 2 (0.086%) IBM Blueworks
9 2 (0.086%) Taleo
10 1 (0.043%) Force.com
10 1 (0.043%) Amazon EC2
10 1 (0.043%) Amazon S3
Communications & Networking
1 115 (4.97%) WAN
2 106 (4.58%) Firewall
3 93 (4.02%) LAN
4 85 (3.67%) DNS
5 76 (3.29%) SAN
6 70 (3.03%) TCP/IP
7 64 (2.77%) DHCP
8 59 (2.55%) Internet
9 40 (1.73%) Network Security
10 34 (1.47%) OSPF
11 33 (1.43%) VPN
12 32 (1.38%) SSL
12 32 (1.38%) MPLS
12 32 (1.38%) Cisco ASA
13 30 (1.30%) Cisco IOS
14 28 (1.21%) HTTP
15 25 (1.08%) LDAP
16 24 (1.04%) VoIP
16 24 (1.04%) Unified Communications
17 18 (0.78%) BGP
Database & Business Intelligence
1 109 (4.71%) SQL Server
2 43 (1.86%) SQL Server 2008
3 41 (1.77%) DB2
4 37 (1.60%) Data Warehouse
5 36 (1.56%) Oracle Database
6 29 (1.25%) SQL Server 2005
7 23 (0.99%) Relational Database
8 19 (0.82%) SQL Server Reporting Services
9 17 (0.73%) MongoDB
10 15 (0.65%) NoSQL
11 14 (0.61%) Apache Cassandra
11 14 (0.61%) Data Mining
12 12 (0.52%) MS Access
13 10 (0.43%) Oracle Reports
13 10 (0.43%) SQL Server Integration Services
14 9 (0.39%) Oracle Database 11g
14 9 (0.39%) QlikView
14 9 (0.39%) Crystal Reports
14 9 (0.39%) SQL Server 2000
15 8 (0.35%) EDRMS
Development Applications
1 46 (1.99%) ClearCase
2 33 (1.43%) ClearQuest
3 23 (0.99%) Git (software)
4 19 (0.82%) MSI
5 16 (0.69%) Jenkins
6 14 (0.61%) Cucumber
7 13 (0.56%) Maven
8 11 (0.48%) Team Foundation Server
9 8 (0.35%) Subversion
10 5 (0.22%) Visual Studio
10 5 (0.22%) Oracle Forms
11 4 (0.17%) Calabash
11 4 (0.17%) JUnit
12 3 (0.13%) Selenium
12 3 (0.13%) Toad
12 3 (0.13%) AdminStudio
12 3 (0.13%) WebDriver
12 3 (0.13%) TestNG
13 2 (0.086%) Hudson
13 2 (0.086%) Wise Package Studio
General
1 478 (20.67%) Finance
2 134 (5.79%) Telecoms
3 101 (4.37%) Banking
4 78 (3.37%) Retail
5 54 (2.33%) Legal
6 44 (1.90%) Back Office
7 30 (1.30%) Financial Institution
7 30 (1.30%) Law
8 27 (1.17%) Local Government
8 27 (1.17%) Investment Banking
9 23 (0.99%) Marketing
10 22 (0.95%) Front Office
10 22 (0.95%) Manufacturing
11 16 (0.69%) Pharmaceutical
12 15 (0.65%) Military
13 14 (0.61%) Advertising
13 14 (0.61%) German Language
14 12 (0.52%) Retail Banking
15 10 (0.43%) Publishing
16 9 (0.39%) French Language
Job Titles
1 405 (17.51%) Analyst
2 402 (17.38%) Service Manager
3 269 (11.63%) Delivery Manager
4 244 (10.55%) Services Delivery Manager
5 226 (9.77%) Project Manager
6 139 (6.01%) Architect
7 123 (5.32%) Service Analyst
8 96 (4.15%) Consultant
9 91 (3.93%) Business Analyst
10 71 (3.07%) Developer
11 61 (2.64%) Network Engineer
12 59 (2.55%) Support Analyst
13 45 (1.95%) Administrator
13 45 (1.95%) Services Delivery Analyst
14 42 (1.82%) Applications Support
14 42 (1.82%) Solutions Architect
15 41 (1.77%) Support Engineer
16 40 (1.73%) Operations Manager
17 39 (1.69%) Transition Manager
18 37 (1.60%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 61 (2.64%) .NET
2 60 (2.59%) Web Services
3 35 (1.51%) Middleware
4 34 (1.47%) WebSphere Message Broker
5 25 (1.08%) Application Packaging
6 18 (0.78%) XML
7 12 (0.52%) HTML
8 11 (0.48%) ASP.NET
9 10 (0.43%) CSS
10 9 (0.39%) Software Packaging
11 8 (0.35%) jQuery
12 7 (0.30%) .NET Framework
12 7 (0.30%) Spring
12 7 (0.30%) JSP
12 7 (0.30%) J2EE
12 7 (0.30%) WebSphere MQ
13 6 (0.26%) HTML5
13 6 (0.26%) COM
13 6 (0.26%) ADO.NET
14 5 (0.22%) RESTful
Miscellaneous
1 256 (11.07%) Analytical Skills
2 165 (7.13%) Management Information System
3 71 (3.07%) Computer Science
4 69 (2.98%) NHS
5 56 (2.42%) CMDB
6 53 (2.29%) Open Source
7 49 (2.12%) Mainframe
8 42 (1.82%) Statistics
9 41 (1.77%) User Experience
10 34 (1.47%) Blackberry
11 32 (1.38%) Data Protection Act
12 21 (0.91%) Mathematics
13 20 (0.86%) Client/Server
14 19 (0.82%) PMI
15 18 (0.78%) Clustering
15 18 (0.78%) Freedom of Information
16 17 (0.73%) Fat Client
16 17 (0.73%) Thin Client
17 16 (0.69%) GIS
18 13 (0.56%) Enterprise Software
Operating Systems
1 382 (16.52%) Windows
2 138 (5.97%) Linux
3 111 (4.80%) Windows Server 2008
4 105 (4.54%) Windows 7
5 102 (4.41%) UNIX
6 78 (3.37%) Windows Server 2003
7 67 (2.90%) Windows XP
8 37 (1.60%) AIX
9 27 (1.17%) Solaris
10 21 (0.91%) Windows Server 2012
11 17 (0.73%) CentOS
12 16 (0.69%) Android
12 16 (0.69%) Windows 2000
13 14 (0.61%) Ubuntu
13 14 (0.61%) Windows Vista
14 13 (0.56%) Windows 8
15 11 (0.48%) Apple iOS
16 7 (0.30%) Red Hat Enterprise Linux
17 6 (0.26%) HPUX
18 4 (0.17%) Mac OS X
Processes & Methodologies
1 947 (40.94%) ITIL
2 492 (21.27%) Service Management
3 387 (16.73%) Project Management
4 237 (10.25%) PRINCE2
5 236 (10.20%) Change Management
6 217 (9.38%) Agile Software Development
7 204 (8.82%) Stakeholder Management
8 172 (7.44%) Incident Management
9 144 (6.23%) Continuous Improvement
10 130 (5.62%) ITSM
11 129 (5.58%) Problem Management
12 116 (5.02%) Risk Management
13 110 (4.76%) Migration
14 98 (4.24%) Supplier Management
15 97 (4.19%) Configuration Management
16 84 (3.63%) Asset Management
17 82 (3.55%) ITIL V3
18 80 (3.46%) CRM
19 79 (3.42%) Performance Management
20 77 (3.33%) Scrum
Programming Languages
1 181 (7.83%) SQL
2 89 (3.85%) Java
3 44 (1.90%) C#
4 42 (1.82%) PowerShell
5 37 (1.60%) VBScript
6 33 (1.43%) C
7 32 (1.38%) JavaScript
8 31 (1.34%) VB
9 26 (1.12%) Perl
10 25 (1.08%) Python
11 24 (1.04%) Ruby
12 21 (0.91%) VBA
13 13 (0.56%) PHP
14 12 (0.52%) Shell Script
15 11 (0.48%) PL/SQL
16 9 (0.39%) Korn
17 8 (0.35%) VB.NET
18 7 (0.30%) T-SQL
18 7 (0.30%) Bash Shell
19 4 (0.17%) Scala
Qualifications
1 392 (16.95%) Security Cleared
2 246 (10.64%) SC Cleared
3 171 (7.39%) Degree
4 127 (5.49%) ITIL Certification
5 92 (3.98%) DV Cleared
6 64 (2.77%) Cisco Certification
7 60 (2.59%) Microsoft Certification
8 57 (2.46%) ITIL Foundation Certificate
9 48 (2.08%) ISEB
10 43 (1.86%) CCNP
11 42 (1.82%) PMI Certification
12 35 (1.51%) PRINCE2 Certification
13 34 (1.47%) PRINCE2 Practitioner
14 32 (1.38%) CCNA
15 26 (1.12%) MCP
15 26 (1.12%) PMP
16 25 (1.08%) MCSE
17 18 (0.78%) MCTS
18 16 (0.69%) APMP
19 15 (0.65%) CISSP
Quality Assurance & Compliance
1 300 (12.97%) SLA
2 81 (3.50%) QA
3 26 (1.12%) COBIT
4 25 (1.08%) ISO/IEC 27001
5 22 (0.95%) ISO 9001
6 13 (0.56%) JSP 440
7 9 (0.39%) Sarbanes-Oxley
8 8 (0.35%) ISO 9000
9 6 (0.26%) GPG13
10 5 (0.22%) BS25999
11 4 (0.17%) PCI DSS
12 3 (0.13%) GxP
12 3 (0.13%) ISO 14001
13 2 (0.086%) Solvency II
13 2 (0.086%) BS7799
13 2 (0.086%) BS15000
14 1 (0.043%) ISO/IEC 20000
14 1 (0.043%) GAMP
System Software
1 176 (7.61%) Active Directory
2 66 (2.85%) VMware Infrastructure
3 37 (1.60%) Hyper-V
4 30 (1.30%) vSphere
5 25 (1.08%) Microsoft Virtual Server
6 23 (0.99%) XenApp
6 23 (0.99%) VMware ESX
7 21 (0.91%) Microsoft App-V
7 21 (0.91%) VMware ESXi
8 20 (0.86%) vCloud
9 13 (0.56%) XenDesktop
10 11 (0.48%) ISA Server
11 10 (0.43%) Terminal Services
12 9 (0.39%) XenServer
13 7 (0.30%) Terminal Server
14 6 (0.26%) MetaFrame
15 5 (0.22%) Forefront TMG
16 4 (0.17%) Oracle RMAN
16 4 (0.17%) NFS
16 4 (0.17%) Oracle RAC
Systems Management
1 53 (2.29%) SCCM
2 30 (1.30%) Puppet
3 29 (1.25%) SCOM
4 26 (1.12%) Opscode Chef
5 16 (0.69%) ZABBIX
5 16 (0.69%) OpenView Configuration Management
5 16 (0.69%) Nagios
6 14 (0.61%) Zenoss
6 14 (0.61%) Tivoli
7 13 (0.56%) Kibana
7 13 (0.56%) Graylog2
7 13 (0.56%) WhatsUp Gold
8 12 (0.52%) OpenView
9 11 (0.48%) OVSD
9 11 (0.48%) Norton AntiVirus
9 11 (0.48%) HP Quality Center
10 10 (0.43%) SCOrch
10 10 (0.43%) Forefront Identity Manager
10 10 (0.43%) Systems Management Server (SMS)
11 8 (0.35%) Tivoli Storage Manager
Vendors
1 366 (15.82%) Microsoft
2 169 (7.31%) Oracle
3 150 (6.49%) HP
3 150 (6.49%) Cisco
4 115 (4.97%) VMware
5 87 (3.76%) Citrix
6 86 (3.72%) SAP
7 74 (3.20%) IBM
8 59 (2.55%) Juniper
9 54 (2.33%) Remedy
10 46 (1.99%) McAfee
11 42 (1.82%) F5
12 39 (1.69%) CheckPoint
13 32 (1.38%) Symantec
14 30 (1.30%) BMC
15 28 (1.21%) SolarWinds
16 26 (1.12%) EMC
16 26 (1.12%) Lotus
17 18 (0.78%) Avaya
17 18 (0.78%) Nokia
London
Opilio Recruitment
Rate: £150 - 180 per day
Posted: 10 hours ago
London
Hydrogen Group
Posted: Yesterday
Solihull, West Midlands (County)
Experis Ltd
Posted: Yesterday
London
Mercator IT Solutions
Posted: Yesterday
Midlands
Swan It Recruitment Ltd
Rate: £325 - £365 per day
Posted: Yesterday
Leeds, Yorkshire
SmartSourcing plc
Posted: Yesterday
London
PwC Careers in the UK
Posted: Yesterday
Newbury, Berkshire
Resource Solutions Group - Sovereign Housing
Rate: Benefits
Posted: 2 days ago
London
Venturi
Rate: £175 - £225 per day
Posted: 2 days ago
City, London
Hatstand Limited
Rate: £400 - £750 per day
Posted: 2 days ago
Northamptonshire
Hays London City Projects
Rate: £450.00 - £500.00 per day
Posted: 2 days ago
South West
Synergize Consulting
Rate: From £1 to £1 per day market rates
Posted: 2 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £300 - £400 per day
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Red Commerce
Posted: 2 days ago
Northamptonshire
HAYS INFORMATION TECHNOLOGY
Rate: £500.00 per annum
Posted: 3 days ago
Norwich, Norfolk
Synergize Consulting
Posted: 3 days ago
Norwich, Norfolk
Synergize Consulting
Posted: 3 days ago
West London
Endemol UK
Rate: Up to £25,500 per annum
Posted: 3 days ago
London
Lorien Resourcing
Posted: 3 days ago
East London
Eaglecliff
Rate: From £25 to £30 per hour
Posted: 3 days ago