The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Services Delivery
Rank 89 80 120
Rank change year-on-year
-9 +40
Contract jobs citing Service Delivery 1179 1142 862
As % of all contract IT jobs located in England 2.19% 2.23% 1.77%
As % of the Processes & Methodologies category 2.80% 2.92% 2.34%
Number of daily rates quoted 716 701 474
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £250 £239 £180
10% offered a daily rate of more than £560 £550 £519
UK excluding London average daily rate £400 £380 £350
% change year-on-year
+5.26% +8.72%
Number of hourly rates quoted 35 62 22
Average hourly rate £19.08 £15.75 £17.52
Average hourly rate % change year-on-year
+21.14% -10.11%
90% offered a hourly rate of more than £12.00 £10.19 £11.15
10% offered a hourly rate of more than £34.20 £27.88 £37.45
UK excluding London average hourly rate £17.50 £15.00 £17.69
% change year-on-year
+16.66% -15.20%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
42068 39089 36771
As % of all contract IT jobs located in England 78.23% 76.40% 75.39%
Number of daily rates quoted 27933 24730 23055
Average daily rate £425 £413 £410
Average daily rate % change year-on-year
+3.03% +0.60%
90% offered a daily rate of more than £293 £275 £275
10% offered a daily rate of more than £590 £575 £575
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 1141 1099 1032
Average hourly rate £31.44 £24.00 £30.00
Average hourly rate % change year-on-year
+31.00% -20.00%
90% offered a hourly rate of more than £13.00 £12.50 £12.75
10% offered a hourly rate of more than £50.00 £47.00 £50.00
UK excluding London average hourly rate £32.50 £26.83 £30.25
% change year-on-year
+21.13% -11.30%

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the England region.

Service Delivery Daily Rate Trend in England

Service Delivery
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 2 September 2015.

Service Delivery Daily Rate Histogram in England

Service Delivery
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the England region.

Service Delivery Hourly Rate Trend in England

Service Delivery
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 2 September 2015.

Service Delivery Hourly Rate Histogram in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -14 433 £400 - 127
South East +4 275 £368 +5.76% 62
North West -12 107 £475 +35.71% 33
South West +9 89 £400 -5.88% 35
East of England -12 77 £350 -17.64% 30
North East +2 61 £375 - 6
Yorkshire -37 60 £490 +15.29% 25
East Midlands +18 46 £360 -11.11% 15
West Midlands -14 37 £500 +25.00% 16
Midlands +2 2 - -
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 2 September 2015, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 922 (41.89%) ITIL
2 487 (22.13%) Finance
3 475 (21.58%) Service Management
4 432 (19.63%) Project Management
5 349 (15.86%) Windows
6 346 (15.72%) Microsoft
7 280 (12.72%) Security Cleared
8 261 (11.86%) SLA
9 247 (11.22%) Change Management
10 238 (10.81%) Cisco
11 226 (10.27%) Agile Software Development
12 223 (10.13%) PRINCE2
13 213 (9.68%) Analytical Skills
14 189 (8.59%) MS Excel
15 187 (8.50%) Stakeholder Management
16 182 (8.27%) VMware
16 182 (8.27%) SC Cleared
17 179 (8.13%) SQL
18 174 (7.91%) ITIL Certification
19 172 (7.81%) Degree
20 170 (7.72%) MS Office
21 168 (7.63%) Management Information System
22 161 (7.31%) Active Directory
23 159 (7.22%) Oracle
24 149 (6.77%) Data Centre
25 147 (6.68%) SQL Server
26 141 (6.41%) Continuous Improvement
27 136 (6.18%) Problem Management
28 132 (6.00%) Incident Management
29 130 (5.91%) SAP

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 2 September 2015, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 101 (4.59%) SharePoint
2 79 (3.59%) MS Exchange
3 57 (2.59%) IIS
4 45 (2.04%) Exchange Server 2010
5 31 (1.41%) Exchange Server 2007
6 26 (1.18%) Lync
7 25 (1.14%) Apache
8 23 (1.04%) Tomcat
8 23 (1.04%) IBM Notes
9 22 (1.00%) WebLogic
10 21 (0.95%) JBoss
11 18 (0.82%) WebSphere
12 14 (0.64%) OpenStack
13 12 (0.55%) Blackberry Enterprise Server
13 12 (0.55%) CMS
14 10 (0.45%) Confluence
15 8 (0.36%) Eucalyptus
15 8 (0.36%) Oracle Application Server
16 7 (0.32%) Office Communications Server
16 7 (0.32%) Apache Solr
Applications
1 189 (8.59%) MS Excel
2 170 (7.72%) MS Office
3 58 (2.64%) MS PowerPoint
4 53 (2.41%) MS Project
5 33 (1.50%) MS Visio
6 18 (0.82%) Spreadsheet
7 6 (0.27%) Photoshop
7 6 (0.27%) Adobe Illustrator
8 1 (0.045%) SPSS
8 1 (0.045%) AutoCAD
8 1 (0.045%) PowerPivot
8 1 (0.045%) InfoPath
Business Applications
1 26 (1.18%) Remedy ITSM
2 10 (0.45%) Dynamics CRM
3 8 (0.36%) Agresso
3 8 (0.36%) Oracle ERP
4 7 (0.32%) SAP FI/CO
4 7 (0.32%) SAP FI
4 7 (0.32%) SAP CO
4 7 (0.32%) SAP GRC
4 7 (0.32%) SAP SRM
5 6 (0.27%) Dynamics AX
5 6 (0.27%) assyst
5 6 (0.27%) Maximo
6 5 (0.23%) SAP Oil and Gas
7 4 (0.18%) thinkFolio
7 4 (0.18%) SAP IS-U
8 3 (0.14%) SAP MII
8 3 (0.14%) Oracle EBS
8 3 (0.14%) Dynamics NAV
8 3 (0.14%) Changepoint
8 3 (0.14%) Oracle Financials
Cloud Services
1 44 (2.00%) Microsoft Azure
2 39 (1.77%) SaaS
3 36 (1.64%) Amazon AWS
4 34 (1.54%) PaaS
5 32 (1.45%) IaaS
6 27 (1.23%) Office 365
7 13 (0.59%) Cloud Computing
8 3 (0.14%) Yammer
9 2 (0.091%) SuccessFactors
9 2 (0.091%) SoftLayer
9 2 (0.091%) Google Apps
10 1 (0.045%) Amazon EC2
10 1 (0.045%) Taleo
10 1 (0.045%) Google Analytics
10 1 (0.045%) AWS CloudFormation
10 1 (0.045%) Veeva
Communications & Networking
1 129 (5.86%) LAN
1 129 (5.86%) Firewall
2 119 (5.41%) WAN
3 88 (4.00%) DNS
4 78 (3.54%) TCP/IP
5 73 (3.32%) SAN
6 58 (2.64%) DHCP
7 57 (2.59%) Network Security
8 56 (2.54%) Internet
9 53 (2.41%) VPN
10 45 (2.04%) NAS
11 44 (2.00%) VLAN
12 43 (1.95%) Cisco ASA
12 43 (1.95%) SSL
12 43 (1.95%) MPLS
13 32 (1.45%) Wireless
14 31 (1.41%) OSPF
14 31 (1.41%) BGP
15 25 (1.14%) Cisco Nexus
16 23 (1.04%) VoIP
Database & Business Intelligence
1 147 (6.68%) SQL Server
2 33 (1.50%) Relational Database
3 24 (1.09%) SQL Server Reporting Services
3 24 (1.09%) SQL Server Integration Services
4 23 (1.04%) Big Data
5 20 (0.91%) SQL Server Analysis Services
5 20 (0.91%) Oracle Database
5 20 (0.91%) SQL Server 2005
6 18 (0.82%) MySQL
7 17 (0.77%) Data Warehouse
8 15 (0.68%) Data Mining
8 15 (0.68%) RDBMS
8 15 (0.68%) Hadoop
9 14 (0.64%) SQL Server 2008
10 12 (0.55%) Oracle Reports
11 11 (0.50%) MongoDB
12 10 (0.45%) Microsoft Analysis Services
13 9 (0.41%) DB2
13 9 (0.41%) BusinessObjects
13 9 (0.41%) Oracle Database 11g
Development Applications
1 27 (1.23%) Git (software)
2 22 (1.00%) Subversion
3 20 (0.91%) JIRA
4 19 (0.86%) Team Foundation Server
5 18 (0.82%) Jenkins
6 15 (0.68%) Visual Studio
7 9 (0.41%) ClearCase
8 7 (0.32%) ClearQuest
8 7 (0.32%) TeamCity
9 3 (0.14%) SQL Server Management Studio (SSMS)
9 3 (0.14%) MSI
9 3 (0.14%) Visual Studio Tools for Office
10 2 (0.091%) Hudson
11 1 (0.045%) SoapUI
11 1 (0.045%) Oracle APEX
11 1 (0.045%) Selenium
11 1 (0.045%) Cucumber
11 1 (0.045%) Maven
11 1 (0.045%) Eclipse
11 1 (0.045%) HP UFT
General
1 487 (22.13%) Finance
2 115 (5.22%) Telecoms
3 87 (3.95%) Banking
4 67 (3.04%) Retail
5 61 (2.77%) Legal
6 40 (1.82%) Marketing
7 36 (1.64%) Investment Banking
7 36 (1.64%) Manufacturing
8 28 (1.27%) Pharmaceutical
9 25 (1.14%) Law
10 24 (1.09%) Publishing
11 21 (0.95%) Back Office
12 20 (0.91%) Billing
12 20 (0.91%) Local Government
13 18 (0.82%) Financial Institution
14 10 (0.45%) Automotive
14 10 (0.45%) Spanish Language
15 6 (0.27%) Retail Banking
15 6 (0.27%) Front Office
15 6 (0.27%) Multimedia
Job Titles
1 478 (21.72%) Service Manager
2 333 (15.13%) Analyst
3 327 (14.86%) Delivery Manager
4 278 (12.63%) Services Delivery Manager
5 192 (8.72%) Project Manager
6 140 (6.36%) Architect
7 98 (4.45%) Service Analyst
8 91 (4.13%) Business Analyst
9 80 (3.63%) Consultant
10 71 (3.23%) Developer
11 63 (2.86%) Support Analyst
12 60 (2.73%) Transition Manager
13 57 (2.59%) IT Services Manager
14 56 (2.54%) Network Engineer
15 52 (2.36%) Service Transition Manager
16 45 (2.04%) Support Engineer
17 43 (1.95%) Administrator
18 40 (1.82%) Applications Support
18 40 (1.82%) Applications Manager
19 39 (1.77%) Senior Manager
Libraries, Frameworks & Software Standards
1 97 (4.41%) .NET
2 53 (2.41%) HTML
3 52 (2.36%) Web Services
4 42 (1.91%) Middleware
5 37 (1.68%) CSS
6 34 (1.54%) ASP.NET
7 28 (1.27%) XML
8 27 (1.23%) J2EE
9 24 (1.09%) HTML5
10 23 (1.04%) .NET Framework
11 15 (0.68%) SOAP
12 14 (0.64%) REST
13 13 (0.59%) Sass
13 13 (0.59%) WebSphere Message Broker
14 11 (0.50%) jQuery
14 11 (0.50%) RESTful
15 9 (0.41%) Django
15 9 (0.41%) CSS3
15 9 (0.41%) LAMP
15 9 (0.41%) Apache Camel
Miscellaneous
1 213 (9.68%) Analytical Skills
2 168 (7.63%) Management Information System
3 149 (6.77%) Data Centre
4 38 (1.73%) Statistics
5 33 (1.50%) PKI
6 32 (1.45%) Computer Science
6 32 (1.45%) NHS
7 26 (1.18%) Performance Metrics
8 22 (1.00%) Blackberry
9 21 (0.95%) PMI
9 21 (0.95%) User Experience
10 20 (0.91%) Replication
11 18 (0.82%) Freedom of Information
12 17 (0.77%) Clustering
13 16 (0.73%) Life Science
13 16 (0.73%) Enterprise Software
14 15 (0.68%) Hybrid Cloud
14 15 (0.68%) CMDB
15 14 (0.64%) FMCG
15 14 (0.64%) Social Media
Operating Systems
1 349 (15.86%) Windows
2 130 (5.91%) Linux
3 104 (4.73%) UNIX
4 81 (3.68%) Windows Server 2008
5 58 (2.64%) Windows 7
6 52 (2.36%) Windows Server 2003
7 45 (2.04%) Windows Server 2012
8 39 (1.77%) Red Hat Enterprise Linux
9 37 (1.68%) Solaris
10 22 (1.00%) AIX
11 21 (0.95%) Windows XP
12 20 (0.91%) Windows 8
13 14 (0.64%) Android
14 7 (0.32%) Apple iOS
15 6 (0.27%) CentOS
16 5 (0.23%) VMS
16 5 (0.23%) OS/390
17 4 (0.18%) Windows 2000 Server
18 3 (0.14%) Mac OS
18 3 (0.14%) Ubuntu
Processes & Methodologies
1 922 (41.89%) ITIL
2 475 (21.58%) Service Management
3 432 (19.63%) Project Management
4 247 (11.22%) Change Management
5 226 (10.27%) Agile Software Development
6 223 (10.13%) PRINCE2
7 187 (8.50%) Stakeholder Management
8 141 (6.41%) Continuous Improvement
9 136 (6.18%) Problem Management
10 132 (6.00%) Incident Management
11 126 (5.72%) ITSM
12 116 (5.27%) Migration
13 105 (4.77%) Supplier Management
14 102 (4.63%) Risk Management
15 86 (3.91%) ITIL V3
16 85 (3.86%) Performance Management
17 84 (3.82%) Mentoring
18 74 (3.36%) Configuration Management
19 73 (3.32%) Programme Management
20 72 (3.27%) Coaching
Programming Languages
1 179 (8.13%) SQL
2 72 (3.27%) Java
3 55 (2.50%) JavaScript
4 48 (2.18%) C#
5 35 (1.59%) Python
6 34 (1.54%) Perl
7 31 (1.41%) C
8 26 (1.18%) PowerShell
9 21 (0.95%) PHP
9 21 (0.95%) C++
10 20 (0.91%) VB
11 19 (0.86%) VBA
12 17 (0.77%) Ruby
13 16 (0.73%) VBScript
14 14 (0.64%) Shell Script
15 13 (0.59%) VB.NET
16 12 (0.55%) T-SQL
16 12 (0.55%) Bash Shell
17 9 (0.41%) PL/SQL
18 6 (0.27%) Scala
Qualifications
1 280 (12.72%) Security Cleared
2 182 (8.27%) SC Cleared
3 174 (7.91%) ITIL Certification
4 172 (7.81%) Degree
5 98 (4.45%) Cisco Certification
6 57 (2.59%) DV Cleared
7 55 (2.50%) CCNA
8 53 (2.41%) ITIL Foundation Certificate
9 51 (2.32%) CCNP
10 45 (2.04%) PMI Certification
11 42 (1.91%) Microsoft Certification
12 36 (1.64%) PRINCE2 Certification
13 35 (1.59%) MCSE
14 27 (1.23%) PMP
15 20 (0.91%) MCP
16 18 (0.82%) CCIE
16 18 (0.82%) CISSP
16 18 (0.82%) PRINCE2 Practitioner
17 17 (0.77%) CISM
18 16 (0.73%) MCSA
Quality Assurance & Compliance
1 261 (11.86%) SLA
2 74 (3.36%) QA
3 36 (1.64%) ISO/IEC 27001
4 15 (0.68%) COBIT
5 13 (0.59%) JSP 440
5 13 (0.59%) PCI DSS
6 10 (0.45%) ISO 9001
7 7 (0.32%) Sarbanes-Oxley
8 4 (0.18%) ISO/IEC 20000
9 3 (0.14%) COSO
9 3 (0.14%) Solvency II
10 2 (0.091%) Data Quality
10 2 (0.091%) P3O
11 1 (0.045%) BS25999
11 1 (0.045%) FATCA
11 1 (0.045%) BS15000
11 1 (0.045%) ISO 14001
11 1 (0.045%) GxP
System Software
1 161 (7.31%) Active Directory
2 104 (4.73%) VMware Infrastructure
3 41 (1.86%) vSphere
4 25 (1.14%) Hyper-V
5 19 (0.86%) ISA Server
6 18 (0.82%) vCloud
7 16 (0.73%) XenApp
8 11 (0.50%) VMware ESXi
9 10 (0.45%) UAG
10 9 (0.41%) VMware ESX
11 8 (0.36%) Oracle RAC
12 7 (0.32%) XenServer
13 6 (0.27%) XenDesktop
13 6 (0.27%) BitLocker
13 6 (0.27%) Microsoft App-V
13 6 (0.27%) NFS
14 5 (0.23%) Squid
15 4 (0.18%) Veritas Cluster Server
16 3 (0.14%) Varnish
16 3 (0.14%) Snort
Systems Management
1 37 (1.68%) SCCM
1 37 (1.68%) SCOM
1 37 (1.68%) Puppet
2 27 (1.23%) Opscode Chef
3 18 (0.82%) SCOrch
4 16 (0.73%) Control-M
5 13 (0.59%) vMotion
6 8 (0.36%) Norton AntiVirus
6 8 (0.36%) Cisco IPCC
6 8 (0.36%) ZABBIX
7 7 (0.32%) WhatsUp Gold
7 7 (0.32%) McAfee ePO
7 7 (0.32%) NetBackup
7 7 (0.32%) Ansible
7 7 (0.32%) SCSM
7 7 (0.32%) XenMobile
8 6 (0.27%) Cisco CUCM
8 6 (0.27%) Oracle RMAN
8 6 (0.27%) Nessus
9 5 (0.23%) OpenView
Vendors
1 346 (15.72%) Microsoft
2 238 (10.81%) Cisco
3 182 (8.27%) VMware
4 159 (7.22%) Oracle
5 130 (5.91%) SAP
6 128 (5.82%) Citrix
7 119 (5.41%) HP
8 60 (2.73%) CheckPoint
9 50 (2.27%) IBM
10 48 (2.18%) Red Hat
11 44 (2.00%) Juniper
12 43 (1.95%) Remedy
13 35 (1.59%) F5
14 34 (1.54%) McAfee
15 27 (1.23%) Symantec
15 27 (1.23%) NetApp
16 26 (1.18%) ServiceNow
17 25 (1.14%) BMC
18 23 (1.04%) EMC
18 23 (1.04%) Adobe
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