The first table below looks at the demand for Service Delivery skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Services Delivery
Rank 74 116 111
Rank change year-on-year
+42 -5
Contract jobs citing Service Delivery 1148 816 952
As % of all contract IT jobs located in England 2.33% 1.75% 1.80%
As % of the Processes & Methodologies category 3.12% 2.39% 2.53%
Number of daily rates quoted 687 421 448
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£388 £375 £375
Average daily rate % change year-on-year
+3.33% -
90% offered a daily rate of more than £240 £200 £175
10% offered a daily rate of more than £550 £510 £525
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 57 18 64
Average hourly rate £15.39 £19.05 £20.00
Average hourly rate % change year-on-year
-19.24% -4.73%
90% offered a hourly rate of more than £10.10 £12.05 £15.30
10% offered a hourly rate of more than £27.10 £41.50 £41.03
UK excluding London average hourly rate £14.63 £19.13 £19.00
% change year-on-year
-23.52% +0.65%
Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
36751 34198 37638
As % of all contract IT jobs located in England 74.46% 73.37% 71.14%
Number of daily rates quoted 23125 21216 22145
Average daily rate £408 £410 £400
Average daily rate % change year-on-year
-0.60% +2.50%
90% offered a daily rate of more than £275 £274 £270
10% offered a daily rate of more than £570 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1079 977 1381
Average hourly rate £23.00 £31.00 £32.05
Average hourly rate % change year-on-year
-25.80% -3.27%
90% offered a hourly rate of more than £12.50 £13.26 £14.00
10% offered a hourly rate of more than £46.00 £48.84 £47.00
UK excluding London average hourly rate £25.00 £31.00 £31.00
% change year-on-year
-19.35% -
Service Delivery
UK

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the England region.

Service Delivery Daily Rate Trend in England

Service Delivery
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 1 August 2014.

Service Delivery Daily Rate Histogram in England

Service Delivery
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the England region.

Service Delivery Hourly Rate Trend in England

Service Delivery
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the England region over the 3 months to 1 August 2014.

Service Delivery Hourly Rate Histogram in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +34 420 £400 - 123
South East +17 257 £368 +4.25% 97
East of England +28 108 £381 +1.66% 23
North West +10 86 £350 +5.66% 30
Yorkshire +40 76 £380 +16.03% 28
South West -11 76 £422 +12.53% 35
West Midlands +16 68 £388 -8.82% 13
East Midlands +5 30 £513 +49.09% 13
North East 0 23 £363 - 6
Midlands +8 5 £375 -6.25%
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 1 August 2014, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 955 (40.79%) ITIL
2 493 (21.06%) Finance
3 476 (20.33%) Service Management
4 401 (17.13%) Project Management
5 394 (16.83%) Microsoft
6 375 (16.02%) Windows
7 373 (15.93%) Security Cleared
8 310 (13.24%) SLA
9 255 (10.89%) Change Management
10 238 (10.17%) PRINCE2
11 233 (9.95%) SC Cleared
12 209 (8.93%) Stakeholder Management
13 199 (8.50%) MS Excel
14 195 (8.33%) MS Office
15 189 (8.07%) Oracle
16 184 (7.86%) SQL
17 165 (7.05%) Active Directory
18 164 (7.01%) Continuous Improvement
19 160 (6.83%) Management Information System
19 160 (6.83%) Incident Management
20 156 (6.66%) Degree
21 149 (6.36%) HP
22 143 (6.11%) Telecoms
23 140 (5.98%) ITIL Certification
24 139 (5.94%) Cisco
25 131 (5.60%) UNIX
26 129 (5.51%) ITSM
27 128 (5.47%) Linux
28 124 (5.30%) VMware
29 120 (5.13%) Problem Management

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 1 August 2014, IT contractor jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 110 (4.70%) SharePoint
2 71 (3.03%) MS Exchange
3 59 (2.52%) WebSphere
4 51 (2.18%) IIS
5 37 (1.58%) Lync
6 29 (1.24%) Exchange Server 2010
6 29 (1.24%) Apache
7 28 (1.20%) Tomcat
8 25 (1.07%) Exchange Server 2003
9 24 (1.03%) IBM Notes
9 24 (1.03%) BizTalk Server
10 23 (0.98%) SharePoint 2010
11 22 (0.94%) WebSphere Application Server
12 20 (0.85%) Oracle Workflow
13 16 (0.68%) CMS
14 15 (0.64%) Exchange Server 2007
15 13 (0.56%) WebLogic
16 12 (0.51%) CICS
16 12 (0.51%) Blackberry Enterprise Server
17 10 (0.43%) SharePoint Server
Applications
1 199 (8.50%) MS Excel
2 195 (8.33%) MS Office
3 74 (3.16%) MS Project
4 58 (2.48%) MS Visio
5 50 (2.14%) MS PowerPoint
6 15 (0.64%) Spreadsheet
7 2 (0.085%) Photoshop
8 1 (0.043%) PowerPivot
8 1 (0.043%) Adobe Captivate
8 1 (0.043%) InfoPath
8 1 (0.043%) InDesign
8 1 (0.043%) Windchill
8 1 (0.043%) SPSS
Business Applications
1 30 (1.28%) Remedy ITSM
2 26 (1.11%) Oracle EBS
3 19 (0.81%) Dynamics CRM
4 7 (0.30%) Oracle EBS R12
4 7 (0.30%) SAP ERP
5 5 (0.21%) Agresso
6 4 (0.17%) SAP CRM
7 3 (0.13%) Markit EDM
7 3 (0.13%) SAP Retail
7 3 (0.13%) Summit
7 3 (0.13%) assyst
7 3 (0.13%) SAP SM
7 3 (0.13%) SAP HR
8 2 (0.085%) BusinessWorks
8 2 (0.085%) SAP SD
8 2 (0.085%) Oracle HRMS
8 2 (0.085%) SAP Oil and Gas
8 2 (0.085%) Academy Housing
8 2 (0.085%) Google Analytics
8 2 (0.085%) Magento
Cloud Services
1 28 (1.20%) Office 365
2 27 (1.15%) Microsoft Azure
3 25 (1.07%) SaaS
4 15 (0.64%) PaaS
5 14 (0.60%) IaaS
6 9 (0.38%) Cloud Computing
7 8 (0.34%) Amazon AWS
8 3 (0.13%) Taleo
9 2 (0.085%) Rackspace Cloud
10 1 (0.043%) Force.com
10 1 (0.043%) Amazon EC2
10 1 (0.043%) Amazon S3
10 1 (0.043%) SuccessFactors
Communications & Networking
1 111 (4.74%) WAN
2 92 (3.93%) Firewall
3 90 (3.84%) LAN
4 86 (3.67%) DNS
5 85 (3.63%) SAN
6 61 (2.61%) TCP/IP
7 56 (2.39%) Internet
8 53 (2.26%) DHCP
9 36 (1.54%) VPN
10 32 (1.37%) Network Security
11 29 (1.24%) MPLS
12 28 (1.20%) Wireless
12 28 (1.20%) OSPF
12 28 (1.20%) Cisco IOS
13 27 (1.15%) Cisco ASA
14 22 (0.94%) VoIP
15 21 (0.90%) Unified Communications
15 21 (0.90%) HTTP
16 20 (0.85%) BGP
17 17 (0.73%) SSL
Database & Business Intelligence
1 108 (4.61%) SQL Server
2 48 (2.05%) Oracle Database
3 44 (1.88%) Data Warehouse
4 39 (1.67%) SQL Server 2008
4 39 (1.67%) Relational Database
5 38 (1.62%) DB2
6 24 (1.03%) SQL Server Reporting Services
7 23 (0.98%) SQL Server 2005
8 17 (0.73%) MongoDB
9 16 (0.68%) Data Mining
9 16 (0.68%) NoSQL
10 11 (0.47%) Apache Cassandra
10 11 (0.47%) Oracle Database 11g
10 11 (0.47%) Crystal Reports
10 11 (0.47%) DataStage
11 10 (0.43%) SQL Server 2000
11 10 (0.43%) Oracle Reports
12 9 (0.38%) QlikView
12 9 (0.38%) PostgreSQL
13 8 (0.34%) RDBMS
Development Applications
1 36 (1.54%) ClearCase
2 24 (1.03%) ClearQuest
3 18 (0.77%) MSI
4 16 (0.68%) Cucumber
5 15 (0.64%) Team Foundation Server
5 15 (0.64%) Git (software)
6 10 (0.43%) Jenkins
7 8 (0.34%) Maven
8 7 (0.30%) Subversion
9 5 (0.21%) AdminStudio
10 4 (0.17%) JUnit
10 4 (0.17%) Wise Package Studio
10 4 (0.17%) Calabash
11 3 (0.13%) TestNG
11 3 (0.13%) WebDriver
11 3 (0.13%) JIRA
11 3 (0.13%) Selenium
11 3 (0.13%) Oracle Forms
12 2 (0.085%) Visual Studio
12 2 (0.085%) Ant
General
1 493 (21.06%) Finance
2 143 (6.11%) Telecoms
3 119 (5.08%) Banking
4 90 (3.84%) Retail
5 49 (2.09%) Back Office
6 47 (2.01%) Legal
7 41 (1.75%) Financial Institution
8 40 (1.71%) Investment Banking
9 32 (1.37%) Local Government
10 29 (1.24%) Marketing
11 25 (1.07%) Front Office
11 25 (1.07%) Pharmaceutical
12 24 (1.03%) Manufacturing
13 18 (0.77%) Law
14 14 (0.60%) Billing
15 10 (0.43%) Military
15 10 (0.43%) Automotive
15 10 (0.43%) German Language
16 9 (0.38%) Advertising
17 7 (0.30%) Publishing
Job Titles
1 416 (17.77%) Service Manager
2 411 (17.56%) Analyst
3 279 (11.92%) Delivery Manager
4 250 (10.68%) Services Delivery Manager
5 229 (9.78%) Project Manager
6 140 (5.98%) Service Analyst
6 140 (5.98%) Architect
7 95 (4.06%) Consultant
8 86 (3.67%) Business Analyst
9 71 (3.03%) Developer
10 66 (2.82%) Support Analyst
11 63 (2.69%) Services Delivery Analyst
12 56 (2.39%) Support Engineer
13 54 (2.31%) Network Engineer
14 46 (1.96%) Infrastructure Manager
15 45 (1.92%) Solutions Architect
15 45 (1.92%) Applications Support
15 45 (1.92%) Administrator
16 44 (1.88%) Programme Manager
17 43 (1.84%) Senior Manager
Libraries, Frameworks & Software Standards
1 71 (3.03%) Web Services
2 53 (2.26%) .NET
3 47 (2.01%) Middleware
4 25 (1.07%) Application Packaging
4 25 (1.07%) WebSphere Message Broker
5 21 (0.90%) XML
6 12 (0.51%) HTML
7 11 (0.47%) Software Packaging
7 11 (0.47%) J2EE
7 11 (0.47%) CSS
8 8 (0.34%) WebSphere MQ
8 8 (0.34%) jQuery
8 8 (0.34%) RESTful
9 7 (0.30%) HTML5
9 7 (0.30%) Spring
9 7 (0.30%) .NET Framework
10 6 (0.26%) ASP.NET
10 6 (0.26%) COM
11 5 (0.21%) ADO.NET
11 5 (0.21%) SOAP
Miscellaneous
1 160 (6.83%) Management Information System
2 78 (3.33%) NHS
3 55 (2.35%) CMDB
4 44 (1.88%) Statistics
5 40 (1.71%) Computer Science
5 40 (1.71%) Mainframe
5 40 (1.71%) Blackberry
6 37 (1.58%) Open Source
7 29 (1.24%) Data Protection Act
8 22 (0.94%) Freedom of Information
9 21 (0.90%) Fat Client
9 21 (0.90%) Thin Client
10 20 (0.85%) Client/Server
10 20 (0.85%) Hedge funds
11 19 (0.81%) PMI
12 17 (0.73%) Clustering
13 16 (0.68%) GIS
13 16 (0.68%) Video Conferencing
14 14 (0.60%) Freedom of Information Act
15 13 (0.56%) FMCG
Operating Systems
1 375 (16.02%) Windows
2 131 (5.60%) UNIX
3 128 (5.47%) Linux
4 117 (5.00%) Windows Server 2008
5 104 (4.44%) Windows 7
6 86 (3.67%) Windows Server 2003
7 64 (2.73%) Windows XP
8 39 (1.67%) Solaris
9 35 (1.50%) AIX
10 21 (0.90%) Apple iOS
11 20 (0.85%) Windows Server 2012
12 15 (0.64%) Android
13 14 (0.60%) Windows 8
13 14 (0.60%) Red Hat Enterprise Linux
14 13 (0.56%) Windows 2000
15 10 (0.43%) Windows Vista
15 10 (0.43%) Ubuntu
15 10 (0.43%) CentOS
16 7 (0.30%) Windows 2000 Server
17 6 (0.26%) SUSE
Processes & Methodologies
1 955 (40.79%) ITIL
2 476 (20.33%) Service Management
3 401 (17.13%) Project Management
4 255 (10.89%) Change Management
5 238 (10.17%) PRINCE2
6 209 (8.93%) Stakeholder Management
7 164 (7.01%) Continuous Improvement
8 160 (6.83%) Incident Management
9 129 (5.51%) ITSM
10 120 (5.13%) Problem Management
11 114 (4.87%) Agile Software Development
12 98 (4.19%) Migration
13 93 (3.97%) CRM
14 84 (3.59%) Supplier Management
15 83 (3.55%) Asset Management
16 82 (3.50%) Risk Management
16 82 (3.50%) ITIL V3
17 80 (3.42%) Configuration Management
18 79 (3.37%) Business Analysis
19 76 (3.25%) Capacity Management
Programming Languages
1 184 (7.86%) SQL
2 81 (3.46%) Java
3 46 (1.96%) PowerShell
4 40 (1.71%) C#
5 33 (1.41%) C
6 31 (1.32%) VBScript
7 28 (1.20%) VB
7 28 (1.20%) Perl
8 25 (1.07%) JavaScript
9 21 (0.90%) Korn
10 18 (0.77%) Shell Script
11 16 (0.68%) Python
11 16 (0.68%) Ruby
12 15 (0.64%) Bash Shell
13 13 (0.56%) VBA
14 12 (0.51%) PL/SQL
15 8 (0.34%) PHP
16 6 (0.26%) T-SQL
17 4 (0.17%) JCL
17 4 (0.17%) Objective-C
Qualifications
1 373 (15.93%) Security Cleared
2 233 (9.95%) SC Cleared
3 156 (6.66%) Degree
4 140 (5.98%) ITIL Certification
5 97 (4.14%) DV Cleared
6 73 (3.12%) Microsoft Certification
7 51 (2.18%) Cisco Certification
8 45 (1.92%) ITIL Foundation Certificate
8 45 (1.92%) PMI Certification
9 38 (1.62%) MCP
10 36 (1.54%) CCNP
11 35 (1.50%) ISEB
11 35 (1.50%) MCSE
12 29 (1.24%) PMP
13 27 (1.15%) PRINCE2 Practitioner
13 27 (1.15%) PRINCE2 Certification
14 23 (0.98%) CCNA
15 15 (0.64%) APMP
15 15 (0.64%) MCITP
16 14 (0.60%) ISTQB
Quality Assurance & Compliance
1 310 (13.24%) SLA
2 82 (3.50%) QA
3 26 (1.11%) ISO 9001
4 24 (1.03%) COBIT
5 22 (0.94%) ISO/IEC 27001
6 12 (0.51%) ISO 9000
7 9 (0.38%) Sarbanes-Oxley
8 7 (0.30%) PCI DSS
9 6 (0.26%) JSP 440
10 5 (0.21%) BS25999
10 5 (0.21%) GPG13
11 3 (0.13%) ISO 14001
11 3 (0.13%) GxP
12 2 (0.085%) GCP
12 2 (0.085%) BS7799
12 2 (0.085%) Dodd-Frank
13 1 (0.043%) ISO/IEC 20000
13 1 (0.043%) EMIR
13 1 (0.043%) BS15000
System Software
1 165 (7.05%) Active Directory
2 73 (3.12%) VMware Infrastructure
3 38 (1.62%) Hyper-V
4 29 (1.24%) VMware ESX
5 28 (1.20%) vSphere
6 22 (0.94%) Microsoft Virtual Server
7 21 (0.90%) Microsoft App-V
8 20 (0.85%) XenApp
9 15 (0.64%) Terminal Services
10 14 (0.60%) VMware ESXi
11 10 (0.43%) XenDesktop
12 9 (0.38%) vCloud
13 8 (0.34%) ISA Server
14 7 (0.30%) NFS
15 6 (0.26%) Terminal Server
15 6 (0.26%) XenServer
16 5 (0.21%) Tivoli Workload Scheduler
17 4 (0.17%) Oracle RMAN
17 4 (0.17%) Oracle RAC
18 3 (0.13%) Veritas Cluster Server
Systems Management
1 49 (2.09%) SCCM
2 25 (1.07%) SCOM
3 22 (0.94%) Tivoli
4 18 (0.77%) Tivoli Storage Manager
5 15 (0.64%) Backup Exec
6 13 (0.56%) HP Quality Center
6 13 (0.56%) Puppet
7 12 (0.51%) OpenView Configuration Management
7 12 (0.51%) Norton AntiVirus
8 11 (0.47%) Opscode Chef
8 11 (0.47%) Systems Management Server (SMS)
9 10 (0.43%) Forefront Identity Manager
10 9 (0.38%) WhatsUp Gold
10 9 (0.38%) OVSD
10 9 (0.38%) OpenView
11 8 (0.34%) Nagios
11 8 (0.34%) Kibana
11 8 (0.34%) Graylog2
11 8 (0.34%) ZABBIX
11 8 (0.34%) Zenoss
Vendors
1 394 (16.83%) Microsoft
2 189 (8.07%) Oracle
3 149 (6.36%) HP
4 139 (5.94%) Cisco
5 124 (5.30%) VMware
6 95 (4.06%) SAP
7 84 (3.59%) Citrix
8 79 (3.37%) IBM
9 55 (2.35%) McAfee
10 50 (2.14%) Remedy
11 45 (1.92%) Juniper
12 39 (1.67%) F5
13 37 (1.58%) Symantec
14 34 (1.45%) CheckPoint
15 26 (1.11%) Lotus
16 25 (1.07%) SolarWinds
17 24 (1.03%) BMC
18 22 (0.94%) EMC
19 21 (0.90%) Nokia
20 20 (0.85%) Avaya
City, London
Global Technology Solutions Ltd
Rate: £450 - £500 per day
Posted: 9 hours ago
Chelmsford, Essex
Capita Resourcing
Posted: 12 hours ago
Plymouth, Devon
Pertemps Plymouth
Rate: From £15.71 to £17.62 per hour
Posted: 13 hours ago
Liverpool, Lancashire
SmartSourcing plc
Rate: neg
Posted: 13 hours ago
West London
Square One Resources
Rate: Up to £400 per day
Posted: 16 hours ago
Basingstoke, Hampshire
Nexere Consulting Limited
Posted: 17 hours ago
Hook, Hampshire
Experis Ltd
Rate: £492.59 per day
Posted: Yesterday
Hook, Hampshire
Experis Ltd
Rate: £492.59 per day
Posted: Yesterday
Cobham, Surrey
Experis Ltd
Rate: £400 - £450 per day
Posted: Yesterday
Plymouth, Devon
Pertemps Plymouth
Rate: From £20.87 to £23.18 per hour
Posted: Yesterday
Nottingham, Nottinghamshire
Roc Search
Posted: 2 days ago
Merseyside
HAYS INFORMATION TECHNOLOGY
Rate: £4 - £5 per annum
Posted: 2 days ago
Oxfordshire
Search Consultancy
Posted: 2 days ago
Liverpool, Merseyside
Cooper Lomaz Recruitment Ltd
Rate: £475 - 525 per day
Posted: 2 days ago
Liverpool, Merseyside
Nationwide People Ltd
Rate: £450 - £500 Per Day D.O.E. - Ltd Co Basis
Posted: 2 days ago
Newcastle Upon Tyne, Tyne And Wear
SmartSourcing plc
Posted: 2 days ago
London
ARM Utilities
Rate: £300 - £350 per day
Posted: 2 days ago
Chelmsford, Essex
Capita Resourcing
Posted: 2 days ago
Winchester, Hampshire
Connectus
Rate: £14.75 per hour
Posted: 2 days ago
Chelmsford, Essex
Capita Resourcing
Posted: 2 days ago