The first table below looks at the demand for ITSM skills in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Manchester region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
IT Service Management (ITSM)
Rank 69 80 -
Rank change year-on-year
+11 -
Contract jobs citing ITSM 6 8 0
As % of all contract IT jobs located in Manchester 0.637% 0.609% -
As % of the Processes & Methodologies category 0.898% 0.957% -
Number of daily rates quoted 1 5 0
Average daily rate £225 £450 -
Average daily rate % change year-on-year
-50.00% -
UK excluding London average daily rate £390 £350 £350
% change year-on-year
+11.42% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £15.25 £13.50 £18.00
% change year-on-year
+12.96% -25.00%
All Processes & Methodologies
Manchester
Contract IT job ads with a match in the
Processes & Methodologies category
668 836 669
As % of all contract IT jobs located in Manchester 70.91% 63.67% 65.33%
Number of daily rates quoted 342 421 308
Average daily rate £325 £325 £300
Average daily rate % change year-on-year
- +8.33%
90% offered a daily rate of more than £230 £230 £195
10% offered a daily rate of more than £450 £450 £450
UK excluding London average daily rate £365 £365 £375
% change year-on-year
- -2.66%
Number of hourly rates quoted 41 40 38
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £13.05 £12.01 £11.50
10% offered a hourly rate of more than £77.50 £37.00 £27.50
UK excluding London average hourly rate £31.00 £25.00 £29.00
% change year-on-year
+24.00% -13.79%
ITSM
North West

ITSM
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Manchester ITSM Jobs Demand Trend

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Manchester region.

Manchester ITSM Daily Rate Trend

ITSM
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT contractor jobs across the Manchester region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 6 (75.00%) ITIL
2 4 (50.00%) BMC
2 4 (50.00%) Remedy
2 4 (50.00%) Service Management
2 4 (50.00%) CMDB
2 4 (50.00%) Remedy ITSM
3 2 (25.00%) Remedy AR System
3 2 (25.00%) Workflow
3 2 (25.00%) Finance
3 2 (25.00%) C
3 2 (25.00%) Java
3 2 (25.00%) SQL
3 2 (25.00%) Oracle
3 2 (25.00%) Web Services
3 2 (25.00%) UNIX
3 2 (25.00%) Data Modelling
3 2 (25.00%) Knowledge Management
4 1 (12.50%) Banking
4 1 (12.50%) Supplier Management
4 1 (12.50%) LAN
4 1 (12.50%) VoIP
4 1 (12.50%) WAN
4 1 (12.50%) TCP/IP
4 1 (12.50%) DNS
4 1 (12.50%) Cisco
4 1 (12.50%) CCIE
4 1 (12.50%) CCNA
4 1 (12.50%) ISEB
4 1 (12.50%) Cisco Certification
4 1 (12.50%) ITIL Certification

ITSM
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT contractor jobs across the Manchester region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Development
1 2 (25.00%) Web Services
Business Applications
1 4 (50.00%) Remedy ITSM
2 2 (25.00%) Remedy AR System
Communications & Networking
1 1 (12.50%) LAN
1 1 (12.50%) VoIP
1 1 (12.50%) WAN
1 1 (12.50%) TCP/IP
1 1 (12.50%) DNS
1 1 (12.50%) SAN
1 1 (12.50%) MPLS
1 1 (12.50%) Firewall
1 1 (12.50%) Wireless
General
1 2 (25.00%) Finance
2 1 (12.50%) Banking
2 1 (12.50%) Telecoms
Job Titles
1 2 (25.00%) Remedy Developer
1 2 (25.00%) Architect
1 2 (25.00%) Developer
2 1 (12.50%) Infrastructure Architect
2 1 (12.50%) Service Manager
2 1 (12.50%) Head of Service Management
2 1 (12.50%) Designer
Miscellaneous
1 4 (50.00%) CMDB
2 1 (12.50%) Cloud Computing
Operating Systems
1 2 (25.00%) UNIX
Processes & Methodologies
1 6 (75.00%) ITIL
2 4 (50.00%) Service Management
3 2 (25.00%) Workflow
3 2 (25.00%) Data Modelling
3 2 (25.00%) Knowledge Management
4 1 (12.50%) Supplier Management
4 1 (12.50%) Project Management
4 1 (12.50%) Business Continuity
4 1 (12.50%) Service Delivery
4 1 (12.50%) Disaster Recovery
4 1 (12.50%) Risk Management
4 1 (12.50%) Capacity Planning
4 1 (12.50%) High Availability
4 1 (12.50%) Capacity Management
Programming Languages
1 2 (25.00%) C
1 2 (25.00%) Java
1 2 (25.00%) SQL
Qualifications
1 1 (12.50%) CCIE
1 1 (12.50%) CCNA
1 1 (12.50%) ISEB
1 1 (12.50%) Cisco Certification
1 1 (12.50%) ITIL Certification
System Software
1 1 (12.50%) VMware Infrastructure
Vendors
1 4 (50.00%) BMC
1 4 (50.00%) Remedy
2 2 (25.00%) Oracle
3 1 (12.50%) Cisco
3 1 (12.50%) VMware