The table below looks at the statistics for ITSM skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 10 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 110 128 124
Rank change year-on-year
+18 -4
Contract jobs citing ITSM 47 28 19
As % of all contract IT jobs located in the North West 1.50% 0.67% 0.58%
As % of the Processes & Methodologies category 1.78% 0.85% 0.75%
Number of daily rates quoted 40 14 9
Median daily rate £325 £450 £515
Median daily rate % change year-on-year
-27.77% -12.62%
90% offered a daily rate of more than £274 £132 £410
10% offered a daily rate of more than £380 £550 £535
UK excluding London median daily rate £335 £400 £400
% change year-on-year
-16.25% -
Number of hourly rates quoted 0 3 3
Median hourly rate - £30.15 £28.00
Median hourly rate % change year-on-year
- +7.67%
UK excluding London median hourly rate £11.16 £18.05 £15.00
% change year-on-year
-38.18% +20.33%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2636 3292 2535
As % of all contract IT jobs located in the North West 83.90% 79.34% 77.26%
Number of daily rates quoted 1768 1993 1510
Median daily rate £413 £413 £375
Median daily rate % change year-on-year
- +10.00%
90% offered a daily rate of more than £300 £275 £250
10% offered a daily rate of more than £575 £600 £525
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 61 129 107
Median hourly rate £27.50 £30.15 £27.50
Median hourly rate % change year-on-year
-8.78% +9.63%
90% offered a hourly rate of more than £14.46 £12.35 £13.50
10% offered a hourly rate of more than £44.70 £47.71 £45.00
UK excluding London median hourly rate £30.00 £34.00 £25.00
% change year-on-year
-11.76% +36.00%

ITSM
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the North West region.

ITSM Daily Rate Trend in the North West

ITSM
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the North West region over the 3 months to 10 December 2016.

ITSM Daily Rate Histogram in the North West

ITSM
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the North West region.

ITSM Hourly Rate Trend in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North West region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Lancashire +9 20 £335 -55.33%
Manchester +2 13 £325 -17.72% 4
Cheshire +18 10 £313 -30.55%
Merseyside 0 1 £300 +122.22%
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 10 December 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for ITSM.

1 69 (80.23%) ITIL
2 54 (62.79%) Service Management
3 39 (45.35%) Change Management
4 27 (31.40%) Agile Software Development
4 27 (31.40%) PRINCE2
5 25 (29.07%) Problem Management
5 25 (29.07%) Open Source
5 25 (29.07%) SaaS
5 25 (29.07%) PaaS
5 25 (29.07%) IaaS
6 22 (25.58%) Microsoft
7 21 (24.42%) DevOps
8 19 (22.09%) Windows
9 17 (19.77%) MS Excel
10 16 (18.60%) Windows XP
10 16 (18.60%) Security Cleared
11 15 (17.44%) SLA
12 14 (16.28%) Linux
12 14 (16.28%) Unix
13 13 (15.12%) Project Management
14 12 (13.95%) Windows 2000
14 12 (13.95%) AIX
14 12 (13.95%) Data Management
14 12 (13.95%) SC Cleared
14 12 (13.95%) WebSphere
15 11 (12.79%) MS PowerPoint
15 11 (12.79%) Release Management
15 11 (12.79%) Analytical Skills
15 11 (12.79%) ServiceNow
16 10 (11.63%) Data Centre

ITSM
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (13.95%) WebSphere
2 1 (1.16%) Apache
2 1 (1.16%) IIS
2 1 (1.16%) MS Exchange
Applications
1 17 (19.77%) MS Excel
2 11 (12.79%) MS PowerPoint
3 5 (5.81%) MS Project
3 5 (5.81%) MS Visio
4 4 (4.65%) MS Office
Business Applications
1 3 (3.49%) Remedy ITSM
2 2 (2.33%) Northgate Housing
3 1 (1.16%) Dynamics NAV
Cloud Services
1 25 (29.07%) IaaS
1 25 (29.07%) PaaS
1 25 (29.07%) SaaS
2 2 (2.33%) G Suite
3 1 (1.16%) Microsoft Azure
Communications & Networking
1 4 (4.65%) WAN
1 4 (4.65%) Wi-Fi
2 3 (3.49%) BIG-IP
2 3 (3.49%) F5 BIG-IP GTM
2 3 (3.49%) F5 BIG-IP LTM
2 3 (3.49%) LAN
3 2 (2.33%) DNS
3 2 (2.33%) Ethernet
3 2 (2.33%) Firewall
3 2 (2.33%) Internet
3 2 (2.33%) TCP/IP
3 2 (2.33%) Wireless
4 1 (1.16%) LDAP
4 1 (1.16%) Network Security
4 1 (1.16%) Remote Desktop
Database & Business Intelligence
1 3 (3.49%) Oracle Database
2 2 (2.33%) RDBMS
2 2 (2.33%) Relational Database
2 2 (2.33%) SQL Server
3 1 (1.16%) MS Access
3 1 (1.16%) MySQL
3 1 (1.16%) Oracle Database 12c
3 1 (1.16%) Oracle Reports
3 1 (1.16%) SQL Server 2008
3 1 (1.16%) SQL Server 2012
3 1 (1.16%) SQL Server Integration Services
3 1 (1.16%) SQL Server Reporting Services
Development Applications
1 3 (3.49%) JIRA
General
1 6 (6.98%) Banking
2 5 (5.81%) Finance
3 2 (2.33%) Manufacturing
Job Titles
1 24 (27.91%) Operations Engineer
2 22 (25.58%) Analyst
3 14 (16.28%) Senior Operations Engineer
4 9 (10.47%) Business Analyst
5 8 (9.30%) Support Analyst
6 7 (8.14%) Service Manager
7 6 (6.98%) Architect
7 6 (6.98%) Data Centre Engineer
7 6 (6.98%) ITSM Analyst
7 6 (6.98%) Operational Support Analyst
7 6 (6.98%) Operations Analyst
7 6 (6.98%) Operations Support Analyst
8 5 (5.81%) Data Centre Operations Engineer
8 5 (5.81%) Design Engineer
8 5 (5.81%) Implementation Engineer
8 5 (5.81%) Service Desk Team Leader
8 5 (5.81%) Team Leader
9 4 (4.65%) ITIL Manager
9 4 (4.65%) Service Analyst
10 3 (3.49%) Project Manager
Libraries, Frameworks & Software Standards
1 1 (1.16%) .NET
1 1 (1.16%) ASP.NET
1 1 (1.16%) LAMP
1 1 (1.16%) SOAP
1 1 (1.16%) Velocity
1 1 (1.16%) Web Services
Miscellaneous
1 11 (12.79%) Analytical Skills
2 10 (11.63%) Data Centre
3 9 (10.47%) Tandem
4 6 (6.98%) Computer Science
4 6 (6.98%) Management Information System
5 4 (4.65%) Blackberry
5 4 (4.65%) Statistics
6 3 (3.49%) iPhone
7 2 (2.33%) CMDB
7 2 (2.33%) Data Extraction
7 2 (2.33%) Distributed Denial-of-Service
7 2 (2.33%) Life Science
7 2 (2.33%) User Experience
8 1 (1.16%) Digital Media
8 1 (1.16%) Mainframe
8 1 (1.16%) Oracle Licensing
8 1 (1.16%) RIA
8 1 (1.16%) Virtual Team
Operating Systems
1 19 (22.09%) Windows
2 16 (18.60%) Windows XP
3 14 (16.28%) Linux
3 14 (16.28%) Unix
4 12 (13.95%) AIX
4 12 (13.95%) Windows 2000
5 4 (4.65%) Windows 8
6 3 (3.49%) Android
6 3 (3.49%) Apple iOS
6 3 (3.49%) Windows 7
7 2 (2.33%) Mac OS
8 1 (1.16%) CentOS
8 1 (1.16%) Windows Server 2008
8 1 (1.16%) Windows Server 2012
Processes & Methodologies
1 69 (80.23%) ITIL
2 54 (62.79%) Service Management
3 39 (45.35%) Change Management
4 27 (31.40%) Agile Software Development
4 27 (31.40%) PRINCE2
5 25 (29.07%) Open Source
5 25 (29.07%) Problem Management
6 21 (24.42%) DevOps
7 13 (15.12%) Project Management
8 12 (13.95%) Data Management
9 11 (12.79%) Release Management
10 9 (10.47%) Continuous Improvement
10 9 (10.47%) Data Analysis
10 9 (10.47%) Operational Acceptance Testing
11 8 (9.30%) Asset Management
11 8 (9.30%) Stakeholder Management
12 6 (6.98%) Business Analysis
12 6 (6.98%) Data Centre Operations
12 6 (6.98%) Incident Management
12 6 (6.98%) Service Delivery
Programming Languages
1 4 (4.65%) SQL
2 3 (3.49%) PL/SQL
3 2 (2.33%) PHP
4 1 (1.16%) Java
4 1 (1.16%) JavaScript
4 1 (1.16%) T-SQL
4 1 (1.16%) VB.NET
Qualifications
1 16 (18.60%) Security Cleared
2 12 (13.95%) SC Cleared
3 6 (6.98%) Degree
4 4 (4.65%) ITIL Certification
5 3 (3.49%) CTC Cleared
6 2 (2.33%) BPSS Clearance
7 1 (1.16%) CCNA
7 1 (1.16%) CESG Certified Professional
7 1 (1.16%) Cisco Certification
7 1 (1.16%) Citrix Certification
7 1 (1.16%) DBS Check
7 1 (1.16%) ITIL Foundation Certificate
7 1 (1.16%) MCSE
7 1 (1.16%) Microsoft Certification
7 1 (1.16%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (17.44%) SLA
2 6 (6.98%) Disclosure Scotland
3 5 (5.81%) QA
4 1 (1.16%) Data Quality
System Software
1 2 (2.33%) Active Directory
1 2 (2.33%) Oracle RAC
2 1 (1.16%) MetaFrame
2 1 (1.16%) VMware Infrastructure
Systems Management
1 1 (1.16%) AirWatch
1 1 (1.16%) Netcool
1 1 (1.16%) Oracle Enterprise Manager
1 1 (1.16%) SCCM
1 1 (1.16%) SCSM
Vendors
1 22 (25.58%) Microsoft
2 11 (12.79%) ServiceNow
3 6 (6.98%) Oracle
4 5 (5.81%) Apple
5 3 (3.49%) BMC
5 3 (3.49%) Citrix
5 3 (3.49%) F5
5 3 (3.49%) Remedy
6 2 (2.33%) FireEye
6 2 (2.33%) Google
6 2 (2.33%) Northgate
6 2 (2.33%) Wyse
7 1 (1.16%) Cisco
7 1 (1.16%) HP
7 1 (1.16%) Juniper
7 1 (1.16%) VMware