The table below looks at the statistics for ITSM skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 92 125 127
Rank change year-on-year
+33 +2
Contract jobs citing ITSM 48 7 10
As % of all contract IT jobs located in the North West 1.48% 0.25% 0.32%
As % of the Processes & Methodologies category 2.01% 0.34% 0.49%
Number of daily rates quoted 27 2 3
Average daily rate
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£550 £470 £360
Average daily rate % change year-on-year
+17.02% +30.55%
90% offered a daily rate of more than £210 £454 £312
10% offered a daily rate of more than £654 £486 £532
UK excluding London average daily rate £405 £375 £338
% change year-on-year
+8.00% +11.11%
Number of hourly rates quoted 3 1 0
Average hourly rate £28.00 £30.00 -
Average hourly rate % change year-on-year
-6.66% -
UK excluding London average hourly rate £15.00 £14.50 £15.00
% change year-on-year
+3.44% -3.33%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2389 2060 2046
As % of all contract IT jobs located in the North West 73.64% 73.23% 65.85%
Number of daily rates quoted 1400 994 1040
Average daily rate £378 £335 £350
Average daily rate % change year-on-year
+12.68% -4.28%
90% offered a daily rate of more than £263 £245 £225
10% offered a daily rate of more than £535 £500 £488
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 113 128 89
Average hourly rate £30.25 £22.50 £22.50
Average hourly rate % change year-on-year
+34.44% -
90% offered a hourly rate of more than £13.00 £13.67 £12.50
10% offered a hourly rate of more than £78.00 £44.90 £51.00
UK excluding London average hourly rate £25.38 £29.00 £26.90
% change year-on-year
-12.50% +7.80%

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the North West region.

ITSM Daily Rate Trend in the North West

ITSM
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the North West region over the 3 months to 24 October 2014.

ITSM Daily Rate Histogram in the North West

ITSM
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the North West region.

ITSM Hourly Rate Trend in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the North West region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +31 29 £550 - 1
Manchester +9 14 £210 - 2
Merseyside -4 1 £625 +32.97% 1
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 24 October 2014, IT contractor jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 37 (56.92%) ITIL
2 30 (46.15%) Service Management
3 13 (20.00%) ServiceNow
4 12 (18.46%) Security Cleared
4 12 (18.46%) Service Delivery
5 11 (16.92%) Enterprise Architecture
5 11 (16.92%) ISEB
6 10 (15.38%) Management Information System
6 10 (15.38%) Risk Management
6 10 (15.38%) Finance
6 10 (15.38%) Information Architecture
7 9 (13.85%) Migration
7 9 (13.85%) Project Management
7 9 (13.85%) CA
7 9 (13.85%) MS Office
8 8 (12.31%) Computer Science
8 8 (12.31%) Performance Management
9 7 (10.77%) PRINCE2 Practitioner
9 7 (10.77%) CRAMM
9 7 (10.77%) PRINCE2
9 7 (10.77%) HP
9 7 (10.77%) Microsoft
9 7 (10.77%) VPN
9 7 (10.77%) PMI
9 7 (10.77%) PMP
9 7 (10.77%) PMI Certification
10 6 (9.23%) Java
10 6 (9.23%) SC Cleared
11 5 (7.69%) Windows 7
11 5 (7.69%) Windows

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 24 October 2014, IT contractor jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.08%) IBM Notes
1 2 (3.08%) MS Exchange
1 2 (3.08%) Blackberry Enterprise Server
2 1 (1.54%) SharePoint
Applications
1 9 (13.85%) MS Office
2 3 (4.62%) MS Project
3 2 (3.08%) MS Excel
4 1 (1.54%) InfoPath
Business Applications
1 5 (7.69%) Remedy ITSM
Communications & Networking
1 7 (10.77%) VPN
2 5 (7.69%) LAN
3 3 (4.62%) Wireless
4 2 (3.08%) Network Security
4 2 (3.08%) Firewall
4 2 (3.08%) WAN
4 2 (3.08%) TCP/IP
5 1 (1.54%) Internet
Database & Business Intelligence
1 1 (1.54%) SQL Server
1 1 (1.54%) Oracle Database 10g
1 1 (1.54%) Oracle Database 11g
1 1 (1.54%) Oracle Database
General
1 10 (15.38%) Finance
2 2 (3.08%) Banking
2 2 (3.08%) Local Government
3 1 (1.54%) Retail
3 1 (1.54%) Legal
Job Titles
1 18 (27.69%) Architect
2 16 (24.62%) Analyst
3 11 (16.92%) Service Analyst
4 10 (15.38%) Business Analyst
4 10 (15.38%) Enterprise Architect
5 9 (13.85%) Service Manager
6 7 (10.77%) Services Delivery Manager
6 7 (10.77%) Delivery Manager
7 4 (6.15%) Agile Coach
8 3 (4.62%) ITSM Consultant
8 3 (4.62%) Project Manager
8 3 (4.62%) Desktop Support
8 3 (4.62%) Consultant
8 3 (4.62%) Support Engineer
9 2 (3.08%) Process Consultant
9 2 (3.08%) Network Support
9 2 (3.08%) Service Desk Analyst
9 2 (3.08%) Remote Desktop Support
9 2 (3.08%) Security Manager
9 2 (3.08%) IT Services Manager
Libraries, Frameworks & Software Standards
1 3 (4.62%) Web Services
2 1 (1.54%) J2EE
2 1 (1.54%) JDBC
Miscellaneous
1 10 (15.38%) Management Information System
2 8 (12.31%) Computer Science
3 7 (10.77%) PMI
4 5 (7.69%) Blackberry
5 4 (6.15%) Analytical Skills
6 2 (3.08%) Replication
7 1 (1.54%) Data Protection Act
7 1 (1.54%) CMDB
Operating Systems
1 5 (7.69%) Windows
1 5 (7.69%) Windows XP
1 5 (7.69%) Windows 7
2 3 (4.62%) Windows Server 2003
2 3 (4.62%) Windows Server 2008
3 2 (3.08%) Windows Vista
3 2 (3.08%) Apple iOS
3 2 (3.08%) NetWare
3 2 (3.08%) Windows 2000
Processes & Methodologies
1 37 (56.92%) ITIL
2 30 (46.15%) Service Management
3 12 (18.46%) Service Delivery
4 11 (16.92%) Enterprise Architecture
5 10 (15.38%) Information Architecture
5 10 (15.38%) Risk Management
6 9 (13.85%) Migration
6 9 (13.85%) Project Management
7 8 (12.31%) Performance Management
8 7 (10.77%) CRAMM
8 7 (10.77%) PRINCE2
9 5 (7.69%) Supplier Management
10 4 (6.15%) Scrum
10 4 (6.15%) Programme Management
10 4 (6.15%) Agile Software Development
10 4 (6.15%) Change Management
10 4 (6.15%) Incident Management
10 4 (6.15%) Problem Management
10 4 (6.15%) Product Management
10 4 (6.15%) User Stories
Programming Languages
1 6 (9.23%) Java
2 2 (3.08%) VBScript
2 2 (3.08%) PowerShell
3 1 (1.54%) C
3 1 (1.54%) VBA
3 1 (1.54%) JavaScript
3 1 (1.54%) SQL
Qualifications
1 12 (18.46%) Security Cleared
2 11 (16.92%) ISEB
3 7 (10.77%) PMP
3 7 (10.77%) PMI Certification
3 7 (10.77%) PRINCE2 Practitioner
4 6 (9.23%) SC Cleared
5 5 (7.69%) CISSP
6 4 (6.15%) APMP
6 4 (6.15%) ITIL Foundation Certificate
6 4 (6.15%) ISEB Practitioner
7 3 (4.62%) CISA
8 2 (3.08%) Microsoft Certification
9 1 (1.54%) Check Point Certification
9 1 (1.54%) JNCIA
9 1 (1.54%) CCSA
9 1 (1.54%) CCSE
9 1 (1.54%) Cisco Certification
9 1 (1.54%) CCNP
9 1 (1.54%) CCNA
Quality Assurance & Compliance
1 3 (4.62%) ISO/IEC 27001
2 1 (1.54%) COBIT
2 1 (1.54%) QA
System Software
1 2 (3.08%) Active Directory
1 2 (3.08%) XenDesktop
2 1 (1.54%) Oracle RMAN
Systems Management
1 2 (3.08%) ServiceCenter
1 2 (3.08%) FortiGate
2 1 (1.54%) Oracle Enterprise Manager
2 1 (1.54%) Data Guard
Vendors
1 13 (20.00%) ServiceNow
2 9 (13.85%) CA
3 7 (10.77%) Microsoft
3 7 (10.77%) HP
4 5 (7.69%) BMC
4 5 (7.69%) Remedy
5 4 (6.15%) Cisco
6 2 (3.08%) Nokia
6 2 (3.08%) Novell
6 2 (3.08%) Lotus
6 2 (3.08%) CheckPoint
6 2 (3.08%) Blue Coat
6 2 (3.08%) Citrix
6 2 (3.08%) Juniper
6 2 (3.08%) Fortinet
6 2 (3.08%) F5
7 1 (1.54%) FrontRange
7 1 (1.54%) Oracle
7 1 (1.54%) EMC