The table below looks at the statistics for ITSM skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 24 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Jun 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 105 129 117
Rank change year-on-year
+24 -12
Contract jobs citing ITSM 48 23 20
As % of all contract IT jobs located in the North West 1.26% 0.61% 0.63%
As % of the Processes & Methodologies category 1.55% 0.80% 0.84%
Number of daily rates quoted 27 16 7
Median daily rate £375 £406 £405
Median daily rate % change year-on-year
-7.69% +0.30%
90% offered a daily rate of more than £281 £253 £282
10% offered a daily rate of more than £510 £513 £508
UK excluding London median daily rate £375 £387 £363
% change year-on-year
-3.10% +6.75%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £17.38 £12.50 £19.00
% change year-on-year
+39.00% -34.21%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
3093 2878 2369
As % of all contract IT jobs located in the North West 81.18% 76.95% 75.13%
Number of daily rates quoted 1950 1679 1270
Median daily rate £415 £380 £388
Median daily rate % change year-on-year
+9.21% -1.93%
90% offered a daily rate of more than £300 £275 £250
10% offered a daily rate of more than £575 £538 £540
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 69 128 102
Median hourly rate £32.50 £33.00 £27.50
Median hourly rate % change year-on-year
-1.51% +20.00%
90% offered a hourly rate of more than £12.57 £14.45 £14.50
10% offered a hourly rate of more than £53.00 £56.63 £45.00
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

ITSM
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the North West region.

ITSM Daily Rate Trend in the North West

ITSM
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the North West region over the 3 months to 24 June 2016.

ITSM Daily Rate Histogram in the North West

ITSM
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the North West region.

ITSM Hourly Rate Trend in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North West region over the 3 months to 24 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +9 22 £325 -26.76% 6
Cheshire +8 16 £370 +2.63% 1
Lancashire +4 7 £393 -7.64% 1
Merseyside -5 2 £471 +190.09% 1
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 24 June 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for ITSM.

1 38 (54.29%) ITIL
2 35 (50.00%) Service Management
3 14 (20.00%) Project Management
4 11 (15.71%) Configuration Management
4 11 (15.71%) Windows
4 11 (15.71%) Finance
5 10 (14.29%) Change Management
5 10 (14.29%) Agile Software Development
5 10 (14.29%) PRINCE2
5 10 (14.29%) HP
5 10 (14.29%) ServiceNow
6 9 (12.86%) Windows 7
7 8 (11.43%) Active Directory
7 8 (11.43%) Remedy
7 8 (11.43%) Problem Management
7 8 (11.43%) Remedy ITSM
8 7 (10.00%) Computer Science
8 7 (10.00%) Life Science
8 7 (10.00%) Degree
8 7 (10.00%) SaaS
8 7 (10.00%) PaaS
8 7 (10.00%) Windows XP
8 7 (10.00%) LAN
8 7 (10.00%) WAN
9 6 (8.57%) Cisco
9 6 (8.57%) Microsoft
9 6 (8.57%) Citrix
9 6 (8.57%) Cisco Certification
9 6 (8.57%) Stakeholder Management
9 6 (8.57%) Zachman Framework

ITSM
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.86%) MS Exchange
1 2 (2.86%) SharePoint
1 2 (2.86%) WebSphere
2 1 (1.43%) CMS
Applications
1 5 (7.14%) MS Visio
2 4 (5.71%) MS Office
3 2 (2.86%) Photoshop
4 1 (1.43%) Mingle
4 1 (1.43%) MS Excel
Business Applications
1 8 (11.43%) Remedy ITSM
Cloud Services
1 7 (10.00%) PaaS
1 7 (10.00%) SaaS
2 6 (8.57%) IaaS
3 2 (2.86%) Office 365
Communications & Networking
1 7 (10.00%) LAN
1 7 (10.00%) WAN
2 5 (7.14%) TCP/IP
2 5 (7.14%) Wireless
3 4 (5.71%) VPN
4 3 (4.29%) DNS
4 3 (4.29%) Ethernet
4 3 (4.29%) Wi-Fi
5 2 (2.86%) DHCP
5 2 (2.86%) Firewall
5 2 (2.86%) Internet
5 2 (2.86%) Telnet
6 1 (1.43%) HTTP
6 1 (1.43%) SAN
6 1 (1.43%) SSL
6 1 (1.43%) VoIP
Development Applications
1 1 (1.43%) JIRA
General
1 11 (15.71%) Finance
2 5 (7.14%) Manufacturing
3 4 (5.71%) Back Office
4 2 (2.86%) Italian Language
4 2 (2.86%) Telecoms
5 1 (1.43%) Billing
5 1 (1.43%) Electronics
5 1 (1.43%) French Language
5 1 (1.43%) Law
5 1 (1.43%) Local Government
5 1 (1.43%) Marketing
5 1 (1.43%) Publishing
5 1 (1.43%) Spanish Language
Job Titles
1 19 (27.14%) Analyst
2 9 (12.86%) Architect
2 9 (12.86%) Configuration Manager
3 8 (11.43%) Service Analyst
4 7 (10.00%) ITSM Analyst
4 7 (10.00%) Operations Engineer
5 6 (8.57%) Configuration Analyst
6 5 (7.14%) Business Analyst
6 5 (7.14%) ITIL Manager
6 5 (7.14%) Project Manager
6 5 (7.14%) Senior Operations Engineer
6 5 (7.14%) Service Desk Analyst
7 3 (4.29%) Consultant
7 3 (4.29%) Field Support Technician
7 3 (4.29%) IT Analyst
7 3 (4.29%) ITIL Project Manager
7 3 (4.29%) Network Architect
7 3 (4.29%) Service Manager
7 3 (4.29%) Support Technician
8 2 (2.86%) Test Manager
Libraries, Frameworks & Software Standards
1 3 (4.29%) Middleware
2 1 (1.43%) CSS
2 1 (1.43%) HTML
2 1 (1.43%) JSON
2 1 (1.43%) SOAP
2 1 (1.43%) Web Services
2 1 (1.43%) XML
Miscellaneous
1 7 (10.00%) Computer Science
1 7 (10.00%) Life Science
2 6 (8.57%) Analytical Skills
3 3 (4.29%) Blackberry
3 3 (4.29%) Data Centre
3 3 (4.29%) Distributed Denial-of-Service
3 3 (4.29%) iPhone
3 3 (4.29%) Management Information System
4 2 (2.86%) e-Learning
5 1 (1.43%) Health Informatics
5 1 (1.43%) Informatics
5 1 (1.43%) iPad
5 1 (1.43%) NHS
5 1 (1.43%) RIA
5 1 (1.43%) Video Conferencing
5 1 (1.43%) Virtual Team
Operating Systems
1 11 (15.71%) Windows
2 9 (12.86%) Windows 7
3 7 (10.00%) Windows XP
4 4 (5.71%) Mac OS
4 4 (5.71%) Unix
5 3 (4.29%) VME
6 2 (2.86%) Windows 8
7 1 (1.43%) Android
7 1 (1.43%) Windows Server
Processes & Methodologies
1 38 (54.29%) ITIL
2 35 (50.00%) Service Management
3 14 (20.00%) Project Management
4 11 (15.71%) Configuration Management
5 10 (14.29%) Agile Software Development
5 10 (14.29%) Change Management
5 10 (14.29%) PRINCE2
6 8 (11.43%) Problem Management
7 6 (8.57%) DevOps
7 6 (8.57%) Financial Modelling
7 6 (8.57%) ITIL V3
7 6 (8.57%) Open Source
7 6 (8.57%) Stakeholder Management
7 6 (8.57%) TOGAF
7 6 (8.57%) Zachman Framework
8 4 (5.71%) Knowledge Management
8 4 (5.71%) Service Delivery
9 3 (4.29%) Business Analysis
9 3 (4.29%) Load Testing
9 3 (4.29%) Service Design
Programming Languages
1 3 (4.29%) COBOL
2 1 (1.43%) C
2 1 (1.43%) JavaScript
Qualifications
1 7 (10.00%) Degree
2 6 (8.57%) Cisco Certification
3 5 (7.14%) CCNA
3 5 (7.14%) ITIL Certification
3 5 (7.14%) Security Cleared
4 4 (5.71%) BPSS Clearance
4 4 (5.71%) ITIL Foundation Certificate
5 2 (2.86%) CCNP
5 2 (2.86%) SC Cleared
6 1 (1.43%) A+ Certification
6 1 (1.43%) CCIE
6 1 (1.43%) CCSP
6 1 (1.43%) MCP
6 1 (1.43%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 2 (2.86%) SLA
2 1 (1.43%) Disclosure Scotland
System Software
1 8 (11.43%) Active Directory
2 2 (2.86%) BitLocker
2 2 (2.86%) XenApp
Systems Management
1 2 (2.86%) SmoothWall
2 1 (1.43%) Legato
2 1 (1.43%) SCCM
2 1 (1.43%) ServiceCenter
Vendors
1 10 (14.29%) HP
1 10 (14.29%) ServiceNow
2 8 (11.43%) Remedy
3 6 (8.57%) Cisco
3 6 (8.57%) Citrix
3 6 (8.57%) Microsoft
4 3 (4.29%) FireEye
5 2 (2.86%) Apple
5 2 (2.86%) BMC
5 2 (2.86%) Fujitsu
5 2 (2.86%) Juniper
5 2 (2.86%) VMware
6 1 (1.43%) Wyse