The table below looks at the statistics for ITSM skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 131 127 113
Rank change year-on-year
-4 -14
Contract jobs citing ITSM 27 14 20
As % of all contract IT jobs located in the North West 0.71% 0.43% 0.71%
As % of the Processes & Methodologies category 0.88% 0.56% 0.96%
Number of daily rates quoted 15 4 8
Average daily rate £320 £420 £506
Average daily rate % change year-on-year
-23.80% -17.03%
90% offered a daily rate of more than £230 £391 £298
10% offered a daily rate of more than £483 £548 £535
UK excluding London average daily rate £350 £375 £351
% change year-on-year
-6.66% +6.83%
Number of hourly rates quoted 1 2 1
Average hourly rate £12.28 £11.50 £20.00
Average hourly rate % change year-on-year
+6.73% -42.50%
UK excluding London average hourly rate £13.00 £15.25 £21.25
% change year-on-year
-14.75% -28.23%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
3059 2504 2089
As % of all contract IT jobs located in the North West 80.71% 76.55% 74.42%
Number of daily rates quoted 1876 1471 1065
Average daily rate £400 £388 £363
Average daily rate % change year-on-year
+3.22% +6.89%
90% offered a daily rate of more than £275 £275 £250
10% offered a daily rate of more than £550 £550 £525
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 119 100 111
Average hourly rate £38.00 £32.50 £33.00
Average hourly rate % change year-on-year
+16.92% -1.51%
90% offered a hourly rate of more than £16.50 £13.50 £13.00
10% offered a hourly rate of more than £53.00 £49.50 £46.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the North West region.

ITSM Daily Rate Trend in the North West

ITSM
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the North West region over the 3 months to 11 February 2016.

ITSM Daily Rate Histogram in the North West

ITSM
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the North West region.

ITSM Hourly Rate Trend in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the North West region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 17 £308 -27.64% 6
Cheshire -1 7 £388 - 1
Merseyside -5 2 £230 -42.13% 1
Lancashire +1 1 £750 - 3
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 11 February 2016, IT contractor jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 36 (72.00%) ITIL
2 33 (66.00%) Service Management
3 15 (30.00%) Finance
4 13 (26.00%) Change Management
5 10 (20.00%) ITIL V3
5 10 (20.00%) ServiceNow
6 9 (18.00%) Microsoft
7 8 (16.00%) Configuration Management
7 8 (16.00%) Project Management
7 8 (16.00%) Risk Management
7 8 (16.00%) Service Delivery
8 7 (14.00%) Remedy
8 7 (14.00%) Windows
8 7 (14.00%) MS Office
8 7 (14.00%) MS Visio
8 7 (14.00%) Remedy ITSM
9 6 (12.00%) User Acceptance Testing
9 6 (12.00%) Windows 7
10 5 (10.00%) Analytical Skills
10 5 (10.00%) Windows XP
10 5 (10.00%) Blackberry
10 5 (10.00%) Active Directory
10 5 (10.00%) Migration
10 5 (10.00%) Banking
11 4 (8.00%) Agile Software Development
11 4 (8.00%) Stakeholder Management
11 4 (8.00%) Citrix
11 4 (8.00%) ITIL Certification
11 4 (8.00%) BMC
11 4 (8.00%) MS Excel

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 11 February 2016, IT contractor jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.00%) MS Exchange
2 3 (6.00%) Blackberry Enterprise Server
3 2 (4.00%) IBM Notes
3 2 (4.00%) SharePoint
Applications
1 7 (14.00%) MS Office
1 7 (14.00%) MS Visio
2 4 (8.00%) MS Excel
3 2 (4.00%) InfoPath
3 2 (4.00%) MS PowerPoint
4 1 (2.00%) Mingle
Business Applications
1 7 (14.00%) Remedy ITSM
2 3 (6.00%) Maximo
2 3 (6.00%) Oracle Applications
Cloud Services
1 2 (4.00%) Office 365
2 1 (2.00%) Google Apps
Communications & Networking
1 3 (6.00%) DHCP
1 3 (6.00%) DNS
1 3 (6.00%) TCP/IP
1 3 (6.00%) VPN
2 2 (4.00%) LAN
2 2 (4.00%) WAN
3 1 (2.00%) HTTP
3 1 (2.00%) Internet
3 1 (2.00%) LDAP
3 1 (2.00%) POP3
3 1 (2.00%) Remote Desktop
3 1 (2.00%) SMTP
3 1 (2.00%) Telnet
3 1 (2.00%) Wi-Fi
3 1 (2.00%) Wireless
Database & Business Intelligence
1 2 (4.00%) SQL Server
Development Applications
1 3 (6.00%) Team Foundation Server
2 1 (2.00%) JIRA
General
1 15 (30.00%) Finance
2 5 (10.00%) Banking
3 3 (6.00%) Financial Institution
3 3 (6.00%) Retail
3 3 (6.00%) Telecoms
4 2 (4.00%) Local Government
4 2 (4.00%) Retail Banking
5 1 (2.00%) Billing
5 1 (2.00%) Electronics
5 1 (2.00%) Investment Banking
5 1 (2.00%) Italian Language
5 1 (2.00%) Law
5 1 (2.00%) Manufacturing
5 1 (2.00%) Military
Job Titles
1 15 (30.00%) Analyst
2 9 (18.00%) Project Manager
3 8 (16.00%) Service Analyst
4 7 (14.00%) ITIL Manager
4 7 (14.00%) Service Manager
5 5 (10.00%) ITIL Project Manager
6 3 (6.00%) Configuration Manager
6 3 (6.00%) Consultant
6 3 (6.00%) Developer
6 3 (6.00%) IT Analyst
6 3 (6.00%) Release Manager
6 3 (6.00%) Service Continuity Analyst
6 3 (6.00%) Service Desk Analyst
7 2 (4.00%) 2nd Line Support
7 2 (4.00%) Architect
7 2 (4.00%) Implementation Manager
7 2 (4.00%) Implementation Project Manager
7 2 (4.00%) Operations Manager
7 2 (4.00%) Support Analyst
7 2 (4.00%) Test Manager
Libraries, Frameworks & Software Standards
1 3 (6.00%) Web Services
2 1 (2.00%) CSS
2 1 (2.00%) HTML
2 1 (2.00%) JSON
2 1 (2.00%) SOAP
2 1 (2.00%) XML
Miscellaneous
1 5 (10.00%) Analytical Skills
1 5 (10.00%) Blackberry
2 3 (6.00%) CMDB
2 3 (6.00%) Management Information System
3 1 (2.00%) Computer Science
Operating Systems
1 7 (14.00%) Windows
2 6 (12.00%) Windows 7
3 5 (10.00%) Windows XP
4 3 (6.00%) Apple iOS
4 3 (6.00%) Unix
5 2 (4.00%) Android
5 2 (4.00%) NetWare
5 2 (4.00%) Windows 2000
5 2 (4.00%) Windows Vista
6 1 (2.00%) Mac OS
6 1 (2.00%) Windows Server
6 1 (2.00%) Windows Server 2003
6 1 (2.00%) Windows Server 2008
Processes & Methodologies
1 36 (72.00%) ITIL
2 33 (66.00%) Service Management
3 13 (26.00%) Change Management
4 10 (20.00%) ITIL V3
5 8 (16.00%) Configuration Management
5 8 (16.00%) Project Management
5 8 (16.00%) Risk Management
5 8 (16.00%) Service Delivery
6 6 (12.00%) User Acceptance Testing
7 5 (10.00%) Migration
8 4 (8.00%) Agile Software Development
8 4 (8.00%) SDLC
8 4 (8.00%) Stakeholder Management
9 3 (6.00%) Continuous Improvement
9 3 (6.00%) Data Management
9 3 (6.00%) Incident Management
9 3 (6.00%) Problem Management
9 3 (6.00%) Process Improvement
9 3 (6.00%) Release Management
9 3 (6.00%) Workflow
Programming Languages
1 3 (6.00%) SQL
2 2 (4.00%) PowerShell
2 2 (4.00%) VBA
2 2 (4.00%) VBScript
3 1 (2.00%) C
3 1 (2.00%) JavaScript
Qualifications
1 4 (8.00%) ITIL Certification
2 2 (4.00%) Microsoft Certification
2 2 (4.00%) SC Cleared
2 2 (4.00%) Security Cleared
3 1 (2.00%) BPSS Clearance
3 1 (2.00%) CTC Cleared
3 1 (2.00%) ITIL Foundation Certificate
3 1 (2.00%) MCP
3 1 (2.00%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 2 (4.00%) SLA
2 1 (2.00%) QA
System Software
1 5 (10.00%) Active Directory
2 2 (4.00%) XenApp
2 2 (4.00%) XenDesktop
3 1 (2.00%) BitLocker
Systems Management
1 2 (4.00%) ServiceCenter
2 1 (2.00%) CA Wily
Vendors
1 10 (20.00%) ServiceNow
2 9 (18.00%) Microsoft
3 7 (14.00%) Remedy
4 4 (8.00%) BMC
4 4 (8.00%) Citrix
5 3 (6.00%) HP
5 3 (6.00%) Oracle
6 2 (4.00%) Lotus
6 2 (4.00%) Novell
7 1 (2.00%) Apple
7 1 (2.00%) BT
7 1 (2.00%) Google
Manchester, Lancashire
Reed Technology
Rate: £200 - £300 per day
Posted: 2 hours ago
Lancashire
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Rate: £400.00 - £500.00 per day + Accomodation and expenses covered
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Wirral, Merseyside
adviserplus
Rate: From £250 to £350 per day plus benefits
Posted: 7 days ago