The table below looks at the statistics for ITSM skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 25 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 95 136 119
Rank change year-on-year
+41 -17
Contract jobs citing ITSM 54 21 18
As % of all contract IT jobs located in the North West 1.47% 0.56% 0.60%
As % of the Processes & Methodologies category 1.82% 0.71% 0.80%
Number of daily rates quoted 27 14 8
Median daily rate £375 £298 £403
Median daily rate % change year-on-year
+26.05% -26.08%
90% offered a daily rate of more than £313 £129 £292
10% offered a daily rate of more than £532 £464 £425
UK excluding London median daily rate £365 £375 £388
% change year-on-year
-2.66% -3.22%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £11.50
UK excluding London median hourly rate £19.70 £18.50 £16.25
% change year-on-year
+6.48% +13.84%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2974 2948 2247
As % of all contract IT jobs located in the North West 81.04% 78.07% 74.63%
Number of daily rates quoted 1862 1737 1227
Median daily rate £413 £400 £375
Median daily rate % change year-on-year
+3.12% +6.66%
90% offered a daily rate of more than £288 £275 £259
10% offered a daily rate of more than £550 £550 £525
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 89 126 94
Median hourly rate £23.50 £37.00 £27.50
Median hourly rate % change year-on-year
-36.48% +34.54%
90% offered a hourly rate of more than £12.58 £14.50 £13.00
10% offered a hourly rate of more than £59.31 £57.75 £45.00
UK excluding London median hourly rate £30.00 £30.50 £26.98
% change year-on-year
-1.63% +13.06%

ITSM
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the North West region.

ITSM Daily Rate Trend in the North West

ITSM
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the North West region over the 3 months to 25 July 2016.

ITSM Daily Rate Histogram in the North West

ITSM
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the North West region.

ITSM Hourly Rate Trend in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North West region over the 3 months to 25 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +12 30 £325 -1.88% 2
Cheshire +10 16 £400 +34.45% 2
Lancashire - 5 £375 -
Merseyside -2 2 £471 +179.34%
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 25 July 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for ITSM.

1 46 (56.10%) ITIL
2 39 (47.56%) Service Management
3 18 (21.95%) Project Management
4 13 (15.85%) Change Management
5 12 (14.63%) Finance
5 12 (14.63%) Configuration Management
5 12 (14.63%) PRINCE2
5 12 (14.63%) Windows
5 12 (14.63%) Problem Management
6 11 (13.41%) HP
7 10 (12.20%) Degree
7 10 (12.20%) ServiceNow
8 9 (10.98%) Zachman Framework
8 9 (10.98%) TOGAF
8 9 (10.98%) Remedy ITSM
8 9 (10.98%) Computer Science
8 9 (10.98%) Security Cleared
8 9 (10.98%) Windows 7
8 9 (10.98%) Remedy
8 9 (10.98%) Agile Software Development
9 8 (9.76%) Stakeholder Management
9 8 (9.76%) Active Directory
9 8 (9.76%) Windows XP
9 8 (9.76%) Life Science
10 7 (8.54%) SaaS
10 7 (8.54%) PaaS
10 7 (8.54%) Financial Modelling
10 7 (8.54%) LAN
10 7 (8.54%) Microsoft
10 7 (8.54%) ITIL Certification

ITSM
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.44%) SharePoint
1 2 (2.44%) WebSphere
2 1 (1.22%) CMS
2 1 (1.22%) MS Exchange
Applications
1 6 (7.32%) MS Visio
2 3 (3.66%) MS Excel
2 3 (3.66%) MS Office
3 2 (2.44%) MS Project
3 2 (2.44%) Photoshop
4 1 (1.22%) Mingle
Business Applications
1 9 (10.98%) Remedy ITSM
2 2 (2.44%) Northgate Housing
Cloud Services
1 7 (8.54%) PaaS
1 7 (8.54%) SaaS
2 6 (7.32%) IaaS
3 1 (1.22%) Office 365
Communications & Networking
1 7 (8.54%) LAN
2 6 (7.32%) WAN
3 5 (6.10%) TCP/IP
3 5 (6.10%) Wireless
4 4 (4.88%) VPN
5 3 (3.66%) DNS
5 3 (3.66%) Ethernet
5 3 (3.66%) Wi-Fi
6 2 (2.44%) Firewall
6 2 (2.44%) Internet
6 2 (2.44%) Telnet
7 1 (1.22%) BIG-IP
7 1 (1.22%) DHCP
7 1 (1.22%) F5 BIG-IP GTM
7 1 (1.22%) F5 BIG-IP LTM
7 1 (1.22%) SAN
7 1 (1.22%) SSL
7 1 (1.22%) VoIP
Development Applications
1 1 (1.22%) JIRA
General
1 12 (14.63%) Finance
2 6 (7.32%) Manufacturing
3 4 (4.88%) Back Office
4 2 (2.44%) Banking
4 2 (2.44%) Telecoms
5 1 (1.22%) Billing
5 1 (1.22%) Electronics
5 1 (1.22%) French Language
5 1 (1.22%) Italian Language
5 1 (1.22%) Law
5 1 (1.22%) Local Government
5 1 (1.22%) Marketing
5 1 (1.22%) Publishing
5 1 (1.22%) Spanish Language
Job Titles
1 22 (26.83%) Analyst
2 12 (14.63%) Architect
3 9 (10.98%) Configuration Manager
4 8 (9.76%) ITSM Analyst
5 7 (8.54%) Business Analyst
5 7 (8.54%) ITIL Manager
5 7 (8.54%) Operations Engineer
5 7 (8.54%) Service Analyst
6 6 (7.32%) Configuration Analyst
7 5 (6.10%) Project Manager
7 5 (6.10%) Senior Operations Engineer
7 5 (6.10%) Service Desk Analyst
8 4 (4.88%) Service Manager
9 3 (3.66%) Consultant
9 3 (3.66%) Desktop Engineer
9 3 (3.66%) Field Support Technician
9 3 (3.66%) ITIL Project Manager
9 3 (3.66%) Network Architect
9 3 (3.66%) Support Technician
10 2 (2.44%) ITSM Project Manager
Libraries, Frameworks & Software Standards
1 3 (3.66%) Middleware
Miscellaneous
1 9 (10.98%) Computer Science
2 8 (9.76%) Life Science
3 6 (7.32%) Analytical Skills
4 5 (6.10%) Management Information System
5 4 (4.88%) Data Centre
5 4 (4.88%) iPhone
6 3 (3.66%) Blackberry
6 3 (3.66%) Distributed Denial-of-Service
7 2 (2.44%) e-Learning
8 1 (1.22%) CMDB
8 1 (1.22%) Data Extraction
8 1 (1.22%) Health Informatics
8 1 (1.22%) Informatics
8 1 (1.22%) iPad
8 1 (1.22%) NHS
8 1 (1.22%) RIA
8 1 (1.22%) Video Conferencing
8 1 (1.22%) Virtual Team
Operating Systems
1 12 (14.63%) Windows
2 9 (10.98%) Windows 7
3 8 (9.76%) Windows XP
4 4 (4.88%) Mac OS
4 4 (4.88%) Unix
4 4 (4.88%) Windows 8
5 3 (3.66%) VME
6 1 (1.22%) Android
6 1 (1.22%) Windows Server
6 1 (1.22%) Windows Server 2008
6 1 (1.22%) Windows Server 2012
Processes & Methodologies
1 46 (56.10%) ITIL
2 39 (47.56%) Service Management
3 18 (21.95%) Project Management
4 13 (15.85%) Change Management
5 12 (14.63%) Configuration Management
5 12 (14.63%) PRINCE2
5 12 (14.63%) Problem Management
6 9 (10.98%) Agile Software Development
6 9 (10.98%) TOGAF
6 9 (10.98%) Zachman Framework
7 8 (9.76%) Stakeholder Management
8 7 (8.54%) Financial Modelling
9 6 (7.32%) DevOps
9 6 (7.32%) ITIL V3
9 6 (7.32%) Open Source
10 5 (6.10%) Incident Management
10 5 (6.10%) Knowledge Management
11 4 (4.88%) Business Analysis
11 4 (4.88%) Service Delivery
12 3 (3.66%) Service Design
Programming Languages
1 3 (3.66%) COBOL
2 2 (2.44%) PL/SQL
2 2 (2.44%) SQL
3 1 (1.22%) C
Qualifications
1 10 (12.20%) Degree
2 9 (10.98%) Security Cleared
3 7 (8.54%) ITIL Certification
4 6 (7.32%) Cisco Certification
4 6 (7.32%) SC Cleared
5 5 (6.10%) CCNA
6 4 (4.88%) BPSS Clearance
6 4 (4.88%) ITIL Foundation Certificate
7 2 (2.44%) CCNP
8 1 (1.22%) A+ Certification
8 1 (1.22%) CCIE
8 1 (1.22%) CCSP
8 1 (1.22%) MCP
8 1 (1.22%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 5 (6.10%) SLA
2 1 (1.22%) Disclosure Scotland
System Software
1 8 (9.76%) Active Directory
2 2 (2.44%) BitLocker
3 1 (1.22%) XenApp
Systems Management
1 2 (2.44%) SCCM
1 2 (2.44%) SmoothWall
2 1 (1.22%) Legato
2 1 (1.22%) SCSM
2 1 (1.22%) ServiceCenter
Vendors
1 11 (13.41%) HP
2 10 (12.20%) ServiceNow
3 9 (10.98%) Remedy
4 7 (8.54%) Microsoft
5 6 (7.32%) Cisco
5 6 (7.32%) Citrix
6 5 (6.10%) FireEye
7 3 (3.66%) Apple
7 3 (3.66%) BMC
8 2 (2.44%) Fujitsu
8 2 (2.44%) Juniper
8 2 (2.44%) Northgate
8 2 (2.44%) Oracle
8 2 (2.44%) VMware
8 2 (2.44%) Wyse
9 1 (1.22%) F5