The first table below looks at the demand for ITSM skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 114 115 129
Rank change year-on-year
+1 +14
Contract jobs citing ITSM 22 5 7
As % of all contract IT jobs located in the North West 0.69% 0.21% 0.23%
As % of the Processes & Methodologies category 0.97% 0.29% 0.36%
Number of daily rates quoted 13 1 5
Average daily rate £500 £350 £450
Average daily rate % change year-on-year
+42.85% -22.22%
UK excluding London average daily rate £354 £400 £398
% change year-on-year
-11.62% +0.62%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £19.00 £14.50 £16.00
% change year-on-year
+31.03% -9.37%
Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2259 1696 1940
As % of all contract IT jobs located in the North West 71.19% 70.43% 63.40%
Number of daily rates quoted 1165 841 965
Average daily rate £375 £338 £350
Average daily rate % change year-on-year
+11.11% -3.57%
90% offered a daily rate of more than £255 £226 £230
10% offered a daily rate of more than £535 £475 £480
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 124 82 91
Average hourly rate £28.50 £27.50 £20.00
Average hourly rate % change year-on-year
+3.63% +37.50%
90% offered a hourly rate of more than £12.50 £13.35 £13.50
10% offered a hourly rate of more than £45.00 £61.00 £40.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
ITSM
England

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the North West region.

ITSM Daily Rate Trend in the North West

ITSM
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the North West region over the 3 months to 18 April 2014.

ITSM Daily Rate Histogram in the North West

ITSM
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the North West region.

ITSM Hourly Rate Trend in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the North West region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Cheshire -6 8 £400 - 1
Lancashire - 7 £513 -
Merseyside +5 2 - - 1
Manchester -13 2 £444 - 3
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 18 April 2014, IT contractor jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 26 (65.00%) Service Management
2 14 (35.00%) ITIL
3 12 (30.00%) MS Office
4 11 (27.50%) Windows
5 9 (22.50%) SharePoint
5 9 (22.50%) Microsoft
5 9 (22.50%) Change Management
5 9 (22.50%) Finance
6 8 (20.00%) Incident Management
6 8 (20.00%) Windows XP
6 8 (20.00%) PRINCE2
6 8 (20.00%) Configuration Management
6 8 (20.00%) Project Management
6 8 (20.00%) ServiceNow
7 7 (17.50%) Citrix
7 7 (17.50%) MS Exchange
7 7 (17.50%) HP
7 7 (17.50%) XenDesktop
7 7 (17.50%) Windows 7
7 7 (17.50%) CMS
8 6 (15.00%) Computer Science
8 6 (15.00%) ISEB
8 6 (15.00%) Web Services
8 6 (15.00%) Microsoft Certification
9 5 (12.50%) Quality Management
9 5 (12.50%) Acrobat
9 5 (12.50%) XML
9 5 (12.50%) CSS
9 5 (12.50%) SOAP
9 5 (12.50%) HTML

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 18 April 2014, IT contractor jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 9 (22.50%) SharePoint
2 7 (17.50%) MS Exchange
2 7 (17.50%) CMS
3 4 (10.00%) IBM Notes
3 4 (10.00%) Blackberry Enterprise Server
4 3 (7.50%) Lync
4 3 (7.50%) IIS
Applications
1 12 (30.00%) MS Office
2 5 (12.50%) Acrobat
2 5 (12.50%) MS Visio
2 5 (12.50%) Adobe Captivate
3 4 (10.00%) MS Excel
4 1 (2.50%) MS Project
4 1 (2.50%) InfoPath
Business Applications
1 1 (2.50%) Remedy ITSM
Cloud Services
1 1 (2.50%) SaaS
Communications & Networking
1 5 (12.50%) HTTP
2 4 (10.00%) VPN
3 2 (5.00%) LAN
4 1 (2.50%) SAN
Database & Business Intelligence
1 4 (10.00%) SQL Server
2 3 (7.50%) SQL Server 2008
General
1 9 (22.50%) Finance
2 4 (10.00%) Banking
3 3 (7.50%) Back Office
4 1 (2.50%) Pharmaceutical
Job Titles
1 8 (20.00%) Developer
2 6 (15.00%) Administrator
2 6 (15.00%) ServiceNow Developer
3 4 (10.00%) Technical Writer
3 4 (10.00%) Desktop Support
3 4 (10.00%) Analyst
3 4 (10.00%) Remote Desktop Support
4 3 (7.50%) Systems Administrator
4 3 (7.50%) Tester
4 3 (7.50%) Author
4 3 (7.50%) Technical Author
4 3 (7.50%) Systems Tester
4 3 (7.50%) Test Engineer
4 3 (7.50%) Technical Tester
4 3 (7.50%) Environment Manager
4 3 (7.50%) Technical Engineer
5 2 (5.00%) Services Delivery Manager
5 2 (5.00%) Delivery Manager
5 2 (5.00%) Service Manager
5 2 (5.00%) Support Analyst
Libraries, Frameworks & Software Standards
1 6 (15.00%) Web Services
2 5 (12.50%) XML
2 5 (12.50%) CSS
2 5 (12.50%) SOAP
2 5 (12.50%) HTML
2 5 (12.50%) JSON
Miscellaneous
1 6 (15.00%) Computer Science
2 5 (12.50%) CMDB
3 4 (10.00%) Blackberry
4 1 (2.50%) Management Information System
Operating Systems
1 11 (27.50%) Windows
2 8 (20.00%) Windows XP
3 7 (17.50%) Windows 7
4 4 (10.00%) Windows Vista
4 4 (10.00%) NetWare
4 4 (10.00%) Windows 2000
4 4 (10.00%) Windows Server 2003
4 4 (10.00%) Apple iOS
5 3 (7.50%) Windows Server 2012
6 2 (5.00%) Windows Server 2008
7 1 (2.50%) Android
Processes & Methodologies
1 26 (65.00%) Service Management
2 14 (35.00%) ITIL
3 9 (22.50%) Change Management
4 8 (20.00%) Incident Management
4 8 (20.00%) PRINCE2
4 8 (20.00%) Configuration Management
4 8 (20.00%) Project Management
5 5 (12.50%) Quality Management
5 5 (12.50%) Stakeholder Management
5 5 (12.50%) Asset Management
5 5 (12.50%) Content Management
6 4 (10.00%) Risk Management
6 4 (10.00%) Service Delivery
7 3 (7.50%) Capacity Management
7 3 (7.50%) Performance Testing
7 3 (7.50%) Test Scripting
7 3 (7.50%) Performance Management
7 3 (7.50%) Supplier Management
7 3 (7.50%) Software Testing
7 3 (7.50%) Disaster Recovery
Programming Languages
1 5 (12.50%) JavaScript
2 4 (10.00%) PowerShell
2 4 (10.00%) SQL
2 4 (10.00%) VBScript
3 1 (2.50%) VBA
Qualifications
1 6 (15.00%) ISEB
1 6 (15.00%) Microsoft Certification
2 5 (12.50%) Degree
3 3 (7.50%) APMP
3 3 (7.50%) PRINCE2 Practitioner
3 3 (7.50%) ISEB Practitioner
4 2 (5.00%) MCSE
4 2 (5.00%) HNC
5 1 (2.50%) CISSP
5 1 (2.50%) CISA
Quality Assurance & Compliance
1 1 (2.50%) SLA
1 1 (2.50%) COBIT
1 1 (2.50%) ISO/IEC 27001
System Software
1 7 (17.50%) XenDesktop
2 4 (10.00%) Active Directory
Systems Management
1 4 (10.00%) ServiceCenter
2 3 (7.50%) SCOM
Vendors
1 9 (22.50%) Microsoft
2 8 (20.00%) ServiceNow
3 7 (17.50%) Citrix
3 7 (17.50%) HP
4 5 (12.50%) Adobe
5 4 (10.00%) Novell
5 4 (10.00%) Lotus
6 2 (5.00%) Altiris
6 2 (5.00%) FrontRange
6 2 (5.00%) BMC
6 2 (5.00%) CA
7 1 (2.50%) Remedy
7 1 (2.50%) SAP
7 1 (2.50%) Fujitsu