The table below looks at the statistics for ITSM skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 25 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / North West
Rank 118 132 130
Rank change year-on-year
+14 -2
Contract jobs citing ITSM 19 28 16
As % of all contract IT jobs located in the North West 0.73% 0.73% 0.47%
As % of the Processes & Methodologies category 0.89% 0.89% 0.61%
Number of daily rates quoted 16 16 5
Median daily rate £350 £315 £415
Median daily rate % change year-on-year
+11.11% -24.09%
90% offered a daily rate of more than £93 £242 £302
10% offered a daily rate of more than £513 £481 £530
UK excluding London median daily rate £375 £350 £358
% change year-on-year
+7.14% -2.09%
Number of hourly rates quoted 1 2 2
Median hourly rate £22.90 £12.28 £11.50
Median hourly rate % change year-on-year
+86.55% +6.73%
UK excluding London median hourly rate £13.00 £13.00 £15.75
% change year-on-year
- -17.46%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2135 3156 2639
As % of all contract IT jobs located in the North West 82.31% 82.29% 77.96%
Number of daily rates quoted 1363 1903 1514
Median daily rate £400 £400 £400
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £533 £550
UK excluding London median daily rate £408 £400 £400
% change year-on-year
+1.87% -
Number of hourly rates quoted 96 144 112
Median hourly rate £42.48 £37.50 £37.00
Median hourly rate % change year-on-year
+13.26% +1.35%
90% offered a hourly rate of more than £14.95 £16.00 £13.90
10% offered a hourly rate of more than £51.71 £50.00 £55.00
UK excluding London median hourly rate £36.00 £40.00 £27.79
% change year-on-year
-10.00% +43.93%

ITSM
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the North West region.

ITSM Daily Rate Trend in the North West

ITSM
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the North West region over the 3 months to 25 February 2017.

ITSM Daily Rate Histogram in the North West

ITSM
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the North West region.

ITSM Hourly Rate Trend in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North West region over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +7 14 £338 +7.14% 3
Lancashire +16 3 £350 -41.66%
Merseyside 0 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 25 February 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for ITSM.

1 55 (83.33%) ITIL
2 46 (69.70%) Service Management
3 34 (51.52%) Change Management
4 24 (36.36%) Agile Software Development
5 22 (33.33%) PRINCE2
6 21 (31.82%) SaaS
7 20 (30.30%) PaaS
7 20 (30.30%) IaaS
7 20 (30.30%) Linux
8 19 (28.79%) Open Source
9 18 (27.27%) Problem Management
10 17 (25.76%) SLA
10 17 (25.76%) Windows
11 16 (24.24%) Microsoft
11 16 (24.24%) DevOps
11 16 (24.24%) Analytical Skills
12 15 (22.73%) Data Management
13 14 (21.21%) MS Excel
13 14 (21.21%) ServiceNow
14 13 (19.70%) Windows XP
14 13 (19.70%) Unix
15 12 (18.18%) AIX
15 12 (18.18%) Windows 2000
15 12 (18.18%) Project Management
15 12 (18.18%) WebSphere
16 11 (16.67%) MS PowerPoint
16 11 (16.67%) Release Management
16 11 (16.67%) Data Centre
16 11 (16.67%) Operational Acceptance Testing
16 11 (16.67%) Tandem

ITSM
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (18.18%) WebSphere
2 1 (1.52%) Apache
2 1 (1.52%) IBM Domino
2 1 (1.52%) IBM Notes
2 1 (1.52%) IIS
2 1 (1.52%) MS Exchange
Applications
1 14 (21.21%) MS Excel
2 11 (16.67%) MS PowerPoint
3 2 (3.03%) MS Office
3 2 (3.03%) MS Project
3 2 (3.03%) MS Visio
Business Applications
1 1 (1.52%) Remedy ITSM
Cloud Services
1 21 (31.82%) SaaS
2 20 (30.30%) IaaS
2 20 (30.30%) PaaS
3 1 (1.52%) Cloud Computing
3 1 (1.52%) Office 365
Communications & Networking
1 4 (6.06%) LDAP
2 3 (4.55%) DNS
3 2 (3.03%) Firewall
3 2 (3.03%) WAN
4 1 (1.52%) Anycast
4 1 (1.52%) BIG-IP
4 1 (1.52%) F5 BIG-IP GTM
4 1 (1.52%) F5 BIG-IP LTM
4 1 (1.52%) Network Security
4 1 (1.52%) TCP/IP
Database & Business Intelligence
1 3 (4.55%) Oracle Database
2 2 (3.03%) RDBMS
2 2 (3.03%) Relational Database
3 1 (1.52%) MS Access
3 1 (1.52%) MySQL
3 1 (1.52%) Oracle Database 12c
3 1 (1.52%) Oracle Reports
3 1 (1.52%) SQL Server
3 1 (1.52%) SQL Server 2008
3 1 (1.52%) SQL Server 2012
3 1 (1.52%) SQL Server Reporting Services
General
1 5 (7.58%) Finance
2 3 (4.55%) Banking
3 2 (3.03%) Legal
3 2 (3.03%) Manufacturing
Job Titles
1 22 (33.33%) Operations Engineer
2 20 (30.30%) Analyst
3 12 (18.18%) Senior Operations Engineer
4 7 (10.61%) Business Analyst
4 7 (10.61%) Operations Analyst
4 7 (10.61%) Support Analyst
5 6 (9.09%) Data Centre Engineer
5 6 (9.09%) Operational Support Analyst
5 6 (9.09%) Operations Support Analyst
6 5 (7.58%) Data Centre Operations Engineer
6 5 (7.58%) ITSM Analyst
6 5 (7.58%) Project Manager
7 4 (6.06%) Architect
7 4 (6.06%) Service Manager
8 3 (4.55%) Lead Architect
8 3 (4.55%) Service Analyst
9 2 (3.03%) Implementation Engineer
9 2 (3.03%) Senior Infrastructure Manager
9 2 (3.03%) Senior Infrastructure Project Manager
9 2 (3.03%) Senior Service Manager
Libraries, Frameworks & Software Standards
1 4 (6.06%) Web Services
2 3 (4.55%) HTML
2 3 (4.55%) Twitter Bootstrap
2 3 (4.55%) XML
3 1 (1.52%) .NET
3 1 (1.52%) ASP.NET
3 1 (1.52%) LAMP
3 1 (1.52%) SOAP
3 1 (1.52%) Velocity
Miscellaneous
1 16 (24.24%) Analytical Skills
2 11 (16.67%) Data Centre
2 11 (16.67%) Tandem
3 4 (6.06%) Management Information System
4 2 (3.03%) Blackberry
4 2 (3.03%) Computer Science
4 2 (3.03%) Life Science
4 2 (3.03%) User Experience
5 1 (1.52%) CMDB
5 1 (1.52%) Digital Media
5 1 (1.52%) iPhone
5 1 (1.52%) Mainframe
5 1 (1.52%) Oracle Licensing
5 1 (1.52%) Virtual Team
Operating Systems
1 20 (30.30%) Linux
2 17 (25.76%) Windows
3 13 (19.70%) Unix
3 13 (19.70%) Windows XP
4 12 (18.18%) AIX
4 12 (18.18%) Windows 2000
5 3 (4.55%) VME
6 1 (1.52%) Android
6 1 (1.52%) Apple iOS
6 1 (1.52%) CentOS
6 1 (1.52%) Windows 7
6 1 (1.52%) Windows 8
Processes & Methodologies
1 55 (83.33%) ITIL
2 46 (69.70%) Service Management
3 34 (51.52%) Change Management
4 24 (36.36%) Agile Software Development
5 22 (33.33%) PRINCE2
6 19 (28.79%) Open Source
7 18 (27.27%) Problem Management
8 16 (24.24%) DevOps
9 15 (22.73%) Data Management
10 12 (18.18%) Project Management
11 11 (16.67%) Operational Acceptance Testing
11 11 (16.67%) Release Management
12 9 (13.64%) Capacity Planning
12 9 (13.64%) Data Analysis
13 8 (12.12%) Continuous Improvement
13 8 (12.12%) Service Delivery
13 8 (12.12%) Stakeholder Management
14 7 (10.61%) Asset Management
14 7 (10.61%) Disaster Recovery
15 6 (9.09%) Data Centre Operations
Programming Languages
1 4 (6.06%) JavaScript
2 2 (3.03%) C
2 2 (3.03%) PHP
2 2 (3.03%) SQL
3 1 (1.52%) Java
3 1 (1.52%) PL/SQL
3 1 (1.52%) T-SQL
3 1 (1.52%) VB.NET
Qualifications
1 7 (10.61%) Security Cleared
2 5 (7.58%) SC Cleared
3 2 (3.03%) Degree
3 2 (3.03%) ITIL Certification
3 2 (3.03%) PRINCE2 Practitioner
4 1 (1.52%) BPSS Clearance
4 1 (1.52%) CCNA
4 1 (1.52%) CESG Certified Professional
4 1 (1.52%) Cisco Certification
4 1 (1.52%) Citrix Certification
4 1 (1.52%) DBS Check
4 1 (1.52%) ITIL Foundation Certificate
4 1 (1.52%) MCSE
4 1 (1.52%) Microsoft Certification
4 1 (1.52%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 17 (25.76%) SLA
2 5 (7.58%) Disclosure Scotland
3 1 (1.52%) Data Quality
3 1 (1.52%) PMO
3 1 (1.52%) QA
System Software
1 2 (3.03%) Active Directory
1 2 (3.03%) Oracle RAC
2 1 (1.52%) MetaFrame
2 1 (1.52%) VMware Infrastructure
Systems Management
1 1 (1.52%) AirWatch
1 1 (1.52%) Netcool
1 1 (1.52%) Oracle Enterprise Manager
Vendors
1 16 (24.24%) Microsoft
2 14 (21.21%) ServiceNow
3 4 (6.06%) Citrix
3 4 (6.06%) Oracle
4 3 (4.55%) Fujitsu
4 3 (4.55%) ICL
4 3 (4.55%) Twitter
4 3 (4.55%) Wyse
5 1 (1.52%) Altiris
5 1 (1.52%) Apple
5 1 (1.52%) BMC
5 1 (1.52%) Cisco
5 1 (1.52%) F5
5 1 (1.52%) Juniper
5 1 (1.52%) LANDesk
5 1 (1.52%) Lotus
5 1 (1.52%) Remedy
5 1 (1.52%) Snow
5 1 (1.52%) VMware