The table below looks at the statistics for ITSM skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 19 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / North West
Rank 98 133 129
Rank change year-on-year
+35 -4
Contract jobs citing ITSM 36 24 10
As % of all contract IT jobs located in the North West 1.37% 0.61% 0.32%
As % of the Processes & Methodologies category 1.67% 0.76% 0.41%
Number of daily rates quoted 29 12 5
Median daily rate £335 £325 £415
Median daily rate % change year-on-year
+3.07% -21.68%
90% offered a daily rate of more than £275 £146 £362
10% offered a daily rate of more than £505 £540 £530
UK excluding London median daily rate £350 £355 £400
% change year-on-year
-1.40% -11.25%
Number of hourly rates quoted 0 0 2
Median hourly rate - - £11.50
UK excluding London median hourly rate £12.00 £19.00 £15.00
% change year-on-year
-36.84% +26.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2152 3168 2412
As % of all contract IT jobs located in the North West 82.07% 80.73% 76.99%
Number of daily rates quoted 1395 1930 1441
Median daily rate £400 £400 £380
Median daily rate % change year-on-year
- +5.26%
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £599 £550
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 61 110 102
Median hourly rate £35.00 £37.50 £26.83
Median hourly rate % change year-on-year
-6.66% +39.76%
90% offered a hourly rate of more than £12.75 £15.00 £13.00
10% offered a hourly rate of more than £50.86 £54.00 £45.00
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

ITSM
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the North West region.

ITSM Daily Rate Trend in the North West

ITSM
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the North West region over the 3 months to 19 January 2017.

ITSM Daily Rate Histogram in the North West

ITSM
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the North West region.

ITSM Hourly Rate Trend in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North West region over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +16 16 £330 +10.00%
Lancashire +16 13 £350 -53.33%
Cheshire +24 4 £325 -27.77%
Merseyside 0 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 19 January 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for ITSM.

1 65 (83.33%) ITIL
2 50 (64.10%) Service Management
3 35 (44.87%) Change Management
4 25 (32.05%) Agile Software Development
5 22 (28.21%) PRINCE2
6 19 (24.36%) Open Source
6 19 (24.36%) SaaS
6 19 (24.36%) PaaS
6 19 (24.36%) Problem Management
6 19 (24.36%) IaaS
6 19 (24.36%) Microsoft
7 17 (21.79%) Linux
7 17 (21.79%) MS Excel
8 16 (20.51%) Windows
8 16 (20.51%) DevOps
9 15 (19.23%) SLA
9 15 (19.23%) Data Management
10 14 (17.95%) Unix
10 14 (17.95%) ServiceNow
10 14 (17.95%) Security Cleared
11 13 (16.67%) Windows XP
11 13 (16.67%) Project Management
12 12 (15.38%) AIX
12 12 (15.38%) Windows 2000
12 12 (15.38%) WebSphere
13 11 (14.10%) MS PowerPoint
13 11 (14.10%) Release Management
13 11 (14.10%) SC Cleared
13 11 (14.10%) Analytical Skills
13 11 (14.10%) Operational Acceptance Testing

ITSM
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (15.38%) WebSphere
2 1 (1.28%) Apache
2 1 (1.28%) IBM Domino
2 1 (1.28%) IBM Notes
2 1 (1.28%) IIS
2 1 (1.28%) MS Exchange
Applications
1 17 (21.79%) MS Excel
2 11 (14.10%) MS PowerPoint
3 5 (6.41%) MS Project
3 5 (6.41%) MS Visio
4 4 (5.13%) MS Office
Business Applications
1 1 (1.28%) Dynamics NAV
1 1 (1.28%) Remedy ITSM
Cloud Services
1 19 (24.36%) IaaS
1 19 (24.36%) PaaS
1 19 (24.36%) SaaS
2 2 (2.56%) G Suite
3 1 (1.28%) Microsoft Azure
3 1 (1.28%) Office 365
Communications & Networking
1 4 (5.13%) LDAP
2 3 (3.85%) BIG-IP
2 3 (3.85%) F5 BIG-IP GTM
2 3 (3.85%) F5 BIG-IP LTM
2 3 (3.85%) WAN
2 3 (3.85%) Wi-Fi
3 2 (2.56%) DNS
3 2 (2.56%) Firewall
3 2 (2.56%) Internet
4 1 (1.28%) Ethernet
4 1 (1.28%) LAN
4 1 (1.28%) Network Security
4 1 (1.28%) Remote Desktop
4 1 (1.28%) TCP/IP
4 1 (1.28%) Wireless
Database & Business Intelligence
1 3 (3.85%) Oracle Database
2 2 (2.56%) RDBMS
2 2 (2.56%) Relational Database
2 2 (2.56%) SQL Server
3 1 (1.28%) MS Access
3 1 (1.28%) MySQL
3 1 (1.28%) Oracle Database 12c
3 1 (1.28%) Oracle Reports
3 1 (1.28%) SQL Server 2008
3 1 (1.28%) SQL Server 2012
3 1 (1.28%) SQL Server Integration Services
3 1 (1.28%) SQL Server Reporting Services
Development Applications
1 3 (3.85%) JIRA
General
1 6 (7.69%) Banking
1 6 (7.69%) Finance
2 1 (1.28%) Manufacturing
Job Titles
1 21 (26.92%) Operations Engineer
2 18 (23.08%) Analyst
3 12 (15.38%) Senior Operations Engineer
4 7 (8.97%) Business Analyst
4 7 (8.97%) Support Analyst
5 6 (7.69%) Architect
5 6 (7.69%) Data Centre Engineer
5 6 (7.69%) Operational Support Analyst
5 6 (7.69%) Operations Analyst
5 6 (7.69%) Operations Support Analyst
6 5 (6.41%) Data Centre Operations Engineer
6 5 (6.41%) Design Engineer
6 5 (6.41%) Implementation Engineer
6 5 (6.41%) ITSM Analyst
6 5 (6.41%) Project Manager
6 5 (6.41%) Service Desk Team Leader
6 5 (6.41%) Service Manager
6 5 (6.41%) Team Leader
7 4 (5.13%) ITIL Manager
7 4 (5.13%) Lead Architect
Libraries, Frameworks & Software Standards
1 4 (5.13%) Web Services
2 3 (3.85%) HTML
2 3 (3.85%) Twitter Bootstrap
2 3 (3.85%) XML
3 1 (1.28%) .NET
3 1 (1.28%) ASP.NET
3 1 (1.28%) LAMP
3 1 (1.28%) SOAP
3 1 (1.28%) Velocity
Miscellaneous
1 11 (14.10%) Analytical Skills
1 11 (14.10%) Tandem
2 9 (11.54%) Data Centre
3 5 (6.41%) Computer Science
4 4 (5.13%) Management Information System
4 4 (5.13%) Statistics
5 2 (2.56%) Blackberry
5 2 (2.56%) CMDB
5 2 (2.56%) User Experience
6 1 (1.28%) Data Extraction
6 1 (1.28%) Digital Media
6 1 (1.28%) Distributed Denial-of-Service
6 1 (1.28%) iPhone
6 1 (1.28%) Life Science
6 1 (1.28%) Mainframe
6 1 (1.28%) Oracle Licensing
6 1 (1.28%) Virtual Team
Operating Systems
1 17 (21.79%) Linux
2 16 (20.51%) Windows
3 14 (17.95%) Unix
4 13 (16.67%) Windows XP
5 12 (15.38%) AIX
5 12 (15.38%) Windows 2000
6 3 (3.85%) Android
6 3 (3.85%) Apple iOS
6 3 (3.85%) VME
7 2 (2.56%) Mac OS
8 1 (1.28%) CentOS
8 1 (1.28%) Windows 7
8 1 (1.28%) Windows 8
Processes & Methodologies
1 65 (83.33%) ITIL
2 50 (64.10%) Service Management
3 35 (44.87%) Change Management
4 25 (32.05%) Agile Software Development
5 22 (28.21%) PRINCE2
6 19 (24.36%) Open Source
6 19 (24.36%) Problem Management
7 16 (20.51%) DevOps
8 15 (19.23%) Data Management
9 13 (16.67%) Project Management
10 11 (14.10%) Operational Acceptance Testing
10 11 (14.10%) Release Management
11 9 (11.54%) Capacity Planning
11 9 (11.54%) Data Analysis
12 8 (10.26%) Asset Management
12 8 (10.26%) Continuous Improvement
12 8 (10.26%) Service Delivery
13 7 (8.97%) Disaster Recovery
13 7 (8.97%) Stakeholder Management
14 6 (7.69%) Data Centre Operations
Programming Languages
1 4 (5.13%) JavaScript
2 2 (2.56%) PHP
2 2 (2.56%) SQL
3 1 (1.28%) Java
3 1 (1.28%) PL/SQL
3 1 (1.28%) T-SQL
3 1 (1.28%) VB.NET
Qualifications
1 14 (17.95%) Security Cleared
2 11 (14.10%) SC Cleared
3 5 (6.41%) Degree
4 3 (3.85%) CTC Cleared
5 2 (2.56%) ITIL Certification
5 2 (2.56%) PRINCE2 Practitioner
6 1 (1.28%) BPSS Clearance
6 1 (1.28%) CCNA
6 1 (1.28%) CESG Certified Professional
6 1 (1.28%) Cisco Certification
6 1 (1.28%) Citrix Certification
6 1 (1.28%) DBS Check
6 1 (1.28%) ITIL Foundation Certificate
6 1 (1.28%) MCSE
6 1 (1.28%) Microsoft Certification
6 1 (1.28%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (19.23%) SLA
2 5 (6.41%) Disclosure Scotland
2 5 (6.41%) QA
3 1 (1.28%) Data Quality
System Software
1 2 (2.56%) Active Directory
1 2 (2.56%) Oracle RAC
2 1 (1.28%) MetaFrame
2 1 (1.28%) VMware Infrastructure
Systems Management
1 1 (1.28%) AirWatch
1 1 (1.28%) Netcool
1 1 (1.28%) Oracle Enterprise Manager
Vendors
1 19 (24.36%) Microsoft
2 14 (17.95%) ServiceNow
3 4 (5.13%) Oracle
4 3 (3.85%) Apple
4 3 (3.85%) F5
4 3 (3.85%) Fujitsu
4 3 (3.85%) ICL
4 3 (3.85%) Twitter
5 2 (2.56%) Citrix
5 2 (2.56%) Google
6 1 (1.28%) Altiris
6 1 (1.28%) BMC
6 1 (1.28%) Cisco
6 1 (1.28%) Juniper
6 1 (1.28%) Lotus
6 1 (1.28%) Remedy
6 1 (1.28%) VMware
6 1 (1.28%) Wyse