The table below looks at the statistics for ITSM skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 136 104 136
Rank change year-on-year
-32 +32
Contract jobs citing ITSM 30 32 6
As % of all contract IT jobs located in the North West 0.69% 1.03% 0.21%
As % of the Processes & Methodologies category 0.87% 1.39% 0.29%
Number of daily rates quoted 18 21 1
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £550 £550
Average daily rate % change year-on-year
-27.27% -
UK excluding London average daily rate £375 £423 £350
% change year-on-year
-11.24% +20.71%
Number of hourly rates quoted 3 0 1
Average hourly rate £27.24 - £30.00
UK excluding London average hourly rate £21.75 £18.25 £14.00
% change year-on-year
+19.17% +30.35%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
3445 2298 2088
As % of all contract IT jobs located in the North West 79.18% 74.08% 71.68%
Number of daily rates quoted 2120 1272 1052
Average daily rate £415 £373 £333
Average daily rate % change year-on-year
+11.26% +12.18%
90% offered a daily rate of more than £290 £265 £240
10% offered a daily rate of more than £575 £525 £475
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 136 101 112
Average hourly rate £40.00 £26.83 £22.54
Average hourly rate % change year-on-year
+49.08% +19.03%
90% offered a hourly rate of more than £16.16 £12.50 £12.00
10% offered a hourly rate of more than £59.50 £67.00 £45.00
UK excluding London average hourly rate £32.50 £26.98 £30.50
% change year-on-year
+20.48% -11.55%

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the North West region.

ITSM Daily Rate Trend in the North West

ITSM
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the North West region over the 3 months to 3 September 2015.

ITSM Daily Rate Histogram in the North West

ITSM
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the North West region.

ITSM Hourly Rate Trend in the North West

ITSM
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the North West region over the 3 months to 3 September 2015.

ITSM Hourly Rate Histogram in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the North West region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -19 12 £413 -31.25% 1
Manchester -19 9 £400 +6.66% 5
Lancashire -13 3 - -
Merseyside -6 2 £155 -75.20%
Cumbria - 1 £375 -
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 3 September 2015, IT contractor jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 29 (56.86%) Service Management
2 23 (45.10%) ITIL
3 14 (27.45%) Finance
4 12 (23.53%) Windows
5 11 (21.57%) MS Office
5 11 (21.57%) Microsoft
5 11 (21.57%) Change Management
6 10 (19.61%) Active Directory
6 10 (19.61%) MS Excel
6 10 (19.61%) SQL
7 9 (17.65%) Project Management
8 8 (15.69%) Security Cleared
8 8 (15.69%) ServiceNow
9 7 (13.73%) Remedy ITSM
9 7 (13.73%) Service Delivery
9 7 (13.73%) Remedy
9 7 (13.73%) PRINCE2
10 6 (11.76%) Oracle
10 6 (11.76%) Crystal Reports
10 6 (11.76%) Oracle Reports
10 6 (11.76%) LANDesk
10 6 (11.76%) SC Cleared
10 6 (11.76%) Load Balancing
11 5 (9.80%) Risk Management
11 5 (9.80%) ITIL Certification
11 5 (9.80%) UNIX
11 5 (9.80%) Business Process Mapping
11 5 (9.80%) Kalman Filter
12 4 (7.84%) MS Project
12 4 (7.84%) WAN

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 3 September 2015, IT contractor jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (5.88%) SharePoint
2 1 (1.96%) Blackberry Enterprise Server
Applications
1 11 (21.57%) MS Office
2 10 (19.61%) MS Excel
3 4 (7.84%) MS Project
4 3 (5.88%) Spreadsheet
4 3 (5.88%) MS Visio
5 2 (3.92%) InfoPath
6 1 (1.96%) MS PowerPoint
Business Applications
1 7 (13.73%) Remedy ITSM
Cloud Services
1 3 (5.88%) Google Apps
Communications & Networking
1 4 (7.84%) WAN
2 3 (5.88%) TCP/IP
2 3 (5.88%) MPLS
2 3 (5.88%) Wi-Fi
3 2 (3.92%) Wireless
3 2 (3.92%) NAS
3 2 (3.92%) SAN
4 1 (1.96%) LAN
4 1 (1.96%) Firewall
4 1 (1.96%) VPN
4 1 (1.96%) DNS
4 1 (1.96%) DHCP
4 1 (1.96%) HTTP
Database & Business Intelligence
1 6 (11.76%) Crystal Reports
1 6 (11.76%) Oracle Reports
2 2 (3.92%) SQL Server
General
1 14 (27.45%) Finance
2 3 (5.88%) Local Government
3 2 (3.92%) Banking
4 1 (1.96%) Investment Banking
4 1 (1.96%) Legal
4 1 (1.96%) Financial Institution
Job Titles
1 10 (19.61%) Project Manager
1 10 (19.61%) Analyst
2 9 (17.65%) Business Analyst
3 6 (11.76%) Infrastructure Project Manager
3 6 (11.76%) Administrator
3 6 (11.76%) Infrastructure Manager
4 4 (7.84%) Programme Manager
5 3 (5.88%) Coordinator
5 3 (5.88%) Consultant
5 3 (5.88%) Infrastructure Programme Manager
5 3 (5.88%) Project Coordinator
5 3 (5.88%) Service Desk Engineer
6 2 (3.92%) IT Business Analyst
6 2 (3.92%) Service Management Consultant
6 2 (3.92%) Service Continuity Analyst
6 2 (3.92%) Service Manager
6 2 (3.92%) Service Analyst
6 2 (3.92%) Developer
6 2 (3.92%) Support Engineer
6 2 (3.92%) Systems Engineer
Libraries, Frameworks & Software Standards
1 3 (5.88%) Web Services
Miscellaneous
1 4 (7.84%) CMDB
2 3 (5.88%) Management Information System
3 1 (1.96%) Computer Science
3 1 (1.96%) Blackberry
3 1 (1.96%) Mainframe
3 1 (1.96%) Reference Data
3 1 (1.96%) Analytical Skills
3 1 (1.96%) Data Centre
Operating Systems
1 12 (23.53%) Windows
2 5 (9.80%) UNIX
3 3 (5.88%) Apple iOS
3 3 (5.88%) Android
3 3 (5.88%) Mac OS
4 2 (3.92%) Linux
5 1 (1.96%) Windows XP
5 1 (1.96%) Mac OS X
5 1 (1.96%) Windows Server 2003
5 1 (1.96%) Windows 7
5 1 (1.96%) Windows Server 2008
Processes & Methodologies
1 29 (56.86%) Service Management
2 23 (45.10%) ITIL
3 11 (21.57%) Change Management
4 9 (17.65%) Project Management
5 7 (13.73%) Service Delivery
5 7 (13.73%) PRINCE2
6 6 (11.76%) Load Balancing
7 5 (9.80%) Risk Management
7 5 (9.80%) Business Process Mapping
7 5 (9.80%) Kalman Filter
8 4 (7.84%) Stress Testing
8 4 (7.84%) Stakeholder Management
8 4 (7.84%) Programme Management
8 4 (7.84%) Agile Software Development
9 3 (5.88%) Supplier Management
9 3 (5.88%) Knowledge Management
9 3 (5.88%) Data Mapping
9 3 (5.88%) ITIL V3
10 2 (3.92%) Continuous Improvement
10 2 (3.92%) Enterprise Architecture
Programming Languages
1 10 (19.61%) SQL
2 3 (5.88%) VBA
2 3 (5.88%) Perl
3 2 (3.92%) PHP
3 2 (3.92%) Jython
Qualifications
1 8 (15.69%) Security Cleared
2 6 (11.76%) SC Cleared
3 5 (9.80%) ITIL Certification
4 4 (7.84%) PRINCE2 Practitioner
5 2 (3.92%) CTC Cleared
5 2 (3.92%) PRINCE2 Certification
6 1 (1.96%) Microsoft Certification
6 1 (1.96%) PMP
6 1 (1.96%) PMI Certification
6 1 (1.96%) Degree
6 1 (1.96%) APMP
Quality Assurance & Compliance
1 2 (3.92%) SLA
System Software
1 10 (19.61%) Active Directory
Systems Management
1 1 (1.96%) SCCM
Vendors
1 11 (21.57%) Microsoft
2 8 (15.69%) ServiceNow
3 7 (13.73%) Remedy
4 6 (11.76%) Oracle
4 6 (11.76%) LANDesk
5 4 (7.84%) Apple
5 4 (7.84%) Google
6 3 (5.88%) BMC
6 3 (5.88%) HP
7 2 (3.92%) Citrix
8 1 (1.96%) Adobe
8 1 (1.96%) BT