The table below looks at the statistics for ITSM skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 102 120 127
Rank change year-on-year
+18 +7
Contract jobs citing ITSM 34 11 7
As % of all contract IT jobs located in the North West 1.07% 0.40% 0.23%
As % of the Processes & Methodologies category 1.46% 0.54% 0.35%
Number of daily rates quoted 16 3 2
Average daily rate
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of your Daily Rate
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£504 £450 £330
Average daily rate % change year-on-year
+11.94% +36.36%
90% offered a daily rate of more than £176 £198 £306
10% offered a daily rate of more than £638 £482 £354
UK excluding London average daily rate £400 £375 £338
% change year-on-year
+6.66% +11.11%
Number of hourly rates quoted 3 0 0
Average hourly rate £28.00 - -
UK excluding London average hourly rate £15.00 £14.66 £14.50
% change year-on-year
+2.35% +1.06%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2327 2045 1990
As % of all contract IT jobs located in the North West 73.04% 74.04% 65.68%
Number of daily rates quoted 1368 1004 997
Average daily rate £375 £350 £350
Average daily rate % change year-on-year
+7.14% -
90% offered a daily rate of more than £250 £233 £225
10% offered a daily rate of more than £525 £490 £488
UK excluding London average daily rate £385 £363 £370
% change year-on-year
+6.20% -2.02%
Number of hourly rates quoted 105 119 84
Average hourly rate £28.00 £22.94 £22.50
Average hourly rate % change year-on-year
+22.07% +1.94%
90% offered a hourly rate of more than £13.20 £13.90 £12.82
10% offered a hourly rate of more than £67.00 £44.90 £66.36
UK excluding London average hourly rate £25.00 £30.00 £29.00
% change year-on-year
-16.66% +3.44%

ITSM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North West

ITSM
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the North West region.

ITSM Daily Rate Trend in the North West

ITSM
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the North West region over the 3 months to 21 November 2014.

ITSM Daily Rate Histogram in the North West

ITSM
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the North West region.

ITSM Hourly Rate Trend in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the North West region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire - 19 £516 -
Manchester -6 13 £210 +55.55% 1
Merseyside -6 1 £625 +32.97%
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 21 November 2014, IT contractor jobs across the North West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 34 (61.82%) ITIL
2 20 (36.36%) Service Management
3 12 (21.82%) ServiceNow
4 11 (20.00%) Risk Management
4 11 (20.00%) Finance
4 11 (20.00%) Enterprise Architecture
5 10 (18.18%) Security Cleared
5 10 (18.18%) Information Architecture
5 10 (18.18%) Management Information System
5 10 (18.18%) Service Delivery
6 9 (16.36%) CA
6 9 (16.36%) Migration
7 7 (12.73%) Performance Management
7 7 (12.73%) CRAMM
7 7 (12.73%) MS Office
7 7 (12.73%) Microsoft
7 7 (12.73%) HP
7 7 (12.73%) ISEB
8 6 (10.91%) Project Management
9 5 (9.09%) Change Management
9 5 (9.09%) CISSP
9 5 (9.09%) VPN
9 5 (9.09%) SC Cleared
9 5 (9.09%) Computer Science
9 5 (9.09%) ITIL Foundation Certificate
10 4 (7.27%) Incident Management
10 4 (7.27%) Problem Management
10 4 (7.27%) PRINCE2
10 4 (7.27%) PMP
10 4 (7.27%) PMI Certification

ITSM
Top Related IT Skills in the North West by Category

For the 6 months to 21 November 2014, IT contractor jobs across the North West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.64%) IBM Notes
1 2 (3.64%) MS Exchange
1 2 (3.64%) Blackberry Enterprise Server
2 1 (1.82%) SharePoint
Applications
1 7 (12.73%) MS Office
2 3 (5.45%) MS Project
3 2 (3.64%) MS Excel
4 1 (1.82%) InfoPath
Business Applications
1 1 (1.82%) Remedy ITSM
Communications & Networking
1 5 (9.09%) VPN
2 3 (5.45%) LAN
3 2 (3.64%) WAN
3 2 (3.64%) TCP/IP
3 2 (3.64%) Firewall
3 2 (3.64%) Network Security
4 1 (1.82%) Wireless
4 1 (1.82%) Internet
Database & Business Intelligence
1 1 (1.82%) SQL Server
General
1 11 (20.00%) Finance
2 2 (3.64%) Legal
2 2 (3.64%) Banking
2 2 (3.64%) Local Government
3 1 (1.82%) Retail
Job Titles
1 17 (30.91%) Architect
2 15 (27.27%) Analyst
3 11 (20.00%) Service Analyst
4 10 (18.18%) Business Analyst
4 10 (18.18%) Enterprise Architect
5 8 (14.55%) Service Manager
6 7 (12.73%) Services Delivery Manager
6 7 (12.73%) Delivery Manager
7 4 (7.27%) Project Manager
8 3 (5.45%) Desktop Support
8 3 (5.45%) Support Engineer
9 2 (3.64%) Security Manager
9 2 (3.64%) IT Services Manager
9 2 (3.64%) Service Desk Analyst
9 2 (3.64%) Remote Desktop Support
10 1 (1.82%) Desktop Engineer
10 1 (1.82%) Problem Manager
10 1 (1.82%) Firewall Engineer
10 1 (1.82%) Web Manager
10 1 (1.82%) Security Project Manager
Libraries, Frameworks & Software Standards
1 2 (3.64%) Web Services
Miscellaneous
1 10 (18.18%) Management Information System
2 5 (9.09%) Computer Science
3 3 (5.45%) Analytical Skills
3 3 (5.45%) PMI
3 3 (5.45%) Blackberry
4 2 (3.64%) Replication
5 1 (1.82%) Data Protection Act
Operating Systems
1 3 (5.45%) Windows
1 3 (5.45%) Windows XP
1 3 (5.45%) Windows 7
2 2 (3.64%) Apple iOS
2 2 (3.64%) Windows Vista
2 2 (3.64%) NetWare
2 2 (3.64%) Windows 2000
3 1 (1.82%) Windows Server 2003
3 1 (1.82%) Windows Server 2008
Processes & Methodologies
1 34 (61.82%) ITIL
2 20 (36.36%) Service Management
3 11 (20.00%) Risk Management
3 11 (20.00%) Enterprise Architecture
4 10 (18.18%) Service Delivery
4 10 (18.18%) Information Architecture
5 9 (16.36%) Migration
6 7 (12.73%) Performance Management
6 7 (12.73%) CRAMM
7 6 (10.91%) Project Management
8 5 (9.09%) Change Management
9 4 (7.27%) PRINCE2
9 4 (7.27%) Incident Management
9 4 (7.27%) Problem Management
10 3 (5.45%) Information Security
10 3 (5.45%) Supplier Management
11 2 (3.64%) Knowledge Management
11 2 (3.64%) Asset Management
11 2 (3.64%) Data Analysis
11 2 (3.64%) Stakeholder Management
Programming Languages
1 2 (3.64%) VBScript
1 2 (3.64%) PowerShell
2 1 (1.82%) VBA
2 1 (1.82%) C
2 1 (1.82%) Java
2 1 (1.82%) JavaScript
2 1 (1.82%) SQL
Qualifications
1 10 (18.18%) Security Cleared
2 7 (12.73%) ISEB
3 5 (9.09%) CISSP
3 5 (9.09%) ITIL Foundation Certificate
3 5 (9.09%) SC Cleared
4 4 (7.27%) PMP
4 4 (7.27%) PMI Certification
5 3 (5.45%) CISA
5 3 (5.45%) PRINCE2 Practitioner
6 2 (3.64%) Microsoft Certification
7 1 (1.82%) PRINCE2 Certification
7 1 (1.82%) Check Point Certification
7 1 (1.82%) CCSA
7 1 (1.82%) CCSE
7 1 (1.82%) JNCIA
7 1 (1.82%) Cisco Certification
7 1 (1.82%) CCNP
7 1 (1.82%) CCNA
Quality Assurance & Compliance
1 3 (5.45%) ISO/IEC 27001
2 1 (1.82%) QA
System Software
1 2 (3.64%) Active Directory
1 2 (3.64%) XenDesktop
Systems Management
1 2 (3.64%) ServiceCenter
1 2 (3.64%) FortiGate
Vendors
1 12 (21.82%) ServiceNow
2 9 (16.36%) CA
3 7 (12.73%) Microsoft
3 7 (12.73%) HP
4 2 (3.64%) Citrix
4 2 (3.64%) Juniper
4 2 (3.64%) Nokia
4 2 (3.64%) Novell
4 2 (3.64%) Lotus
4 2 (3.64%) CheckPoint
4 2 (3.64%) Cisco
4 2 (3.64%) Blue Coat
4 2 (3.64%) Fortinet
4 2 (3.64%) F5
5 1 (1.82%) Remedy
5 1 (1.82%) BMC