Service Desk Analyst Contracts in the Midlands

Service Desk Analyst
England > Midlands

The median Service Desk Analyst daily rate in the Midlands is £160 according to job vacancies posted during the 6 months to 24 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 May 2024
Same period 2023 Same period 2022
Rank 98 104 104
Rank change year-on-year +6 0 -34
Contract jobs requiring a Service Desk Analyst 31 56 102
As % of all contract jobs advertised in the Midlands 1.14% 1.73% 2.03%
As % of the Job Titles category 1.23% 1.83% 2.12%
Number of daily rates quoted 22 36 62
10th Percentile £130 £107 £96
25th Percentile £150 £116 £113
Median daily rate (50th Percentile) £160 £130 £150
Median % change year-on-year +23.08% -13.33% +61.29%
75th Percentile £199 £178 £173
90th Percentile £200 £229 £218
England median daily rate £176 £180 £160
% change year-on-year -2.22% +12.50% +33.33%
Number of hourly rates quoted 7 11 15
10th Percentile £14.05 £11.00 £9.86
25th Percentile £14.22 £12.50 £12.38
Median hourly rate £16.00 £13.00 £13.73
Median % change year-on-year +23.08% -5.32% +10.95%
75th Percentile £18.88 £15.37 £15.13
90th Percentile £21.68 £16.73 £17.06
England median hourly rate £15.56 £15.50 £15.00
% change year-on-year +0.39% +3.33% +11.11%

All Contract IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,514 3,060 4,821
% of contract IT jobs with a recognized job title 92.19% 94.50% 95.77%
Number of daily rates quoted 1,713 2,161 3,500
10th Percentile £213 £228 £210
25th Percentile £331 £363 £362
Median daily rate (50th Percentile) £458 £480 £463
Median % change year-on-year -4.69% +3.78% +14.20%
75th Percentile £588 £590 £563
90th Percentile £686 £688 £650
England median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +7.07%
Number of hourly rates quoted 225 110 164
10th Percentile £11.83 £12.50 £12.00
25th Percentile £14.25 £15.00 £14.61
Median hourly rate £19.13 £20.16 £17.50
Median % change year-on-year -5.13% +15.20% +16.67%
75th Percentile £35.00 £27.88 £22.75
90th Percentile £52.56 £65.00 £35.00
England median hourly rate £37.18 £45.00 £23.03
% change year-on-year -17.38% +95.42% +7.10%

Service Desk Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the Midlands.

Daily rate trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the Midlands.

Hourly rate trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Midlands region over the 6 months to 24 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -3 18 £150 -10.45% 7
East Midlands +16 13 £160 +39.13% 4
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 24 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region featuring Service Desk Analyst in the job title.

1 19 (61.29%) Windows
2 17 (54.84%) Active Directory
2 17 (54.84%) Microsoft 365
2 17 (54.84%) Windows 10
3 15 (48.39%) Customer Service
4 13 (41.94%) Social Skills
5 12 (38.71%) Microsoft
6 7 (22.58%) Microsoft Exchange
7 6 (19.35%) Microsoft Office
7 6 (19.35%) VPN
8 5 (16.13%) Analytical Skills
9 4 (12.90%) Mobile Device Management
9 4 (12.90%) ServiceNow
9 4 (12.90%) Problem-Solving
10 3 (9.68%) Public Sector
10 3 (9.68%) Digital Strategy
10 3 (9.68%) Microsoft Intune
10 3 (9.68%) Windows 7
10 3 (9.68%) Azure
10 3 (9.68%) Entra ID
10 3 (9.68%) Finance
10 3 (9.68%) ITIL
10 3 (9.68%) SLA
11 2 (6.45%) SQL
11 2 (6.45%) ITIL Certification
11 2 (6.45%) Terminal Services
11 2 (6.45%) DNS
11 2 (6.45%) VoIP
11 2 (6.45%) DHCP
11 2 (6.45%) TCP/IP

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (22.58%) Microsoft Exchange
Applications
1 6 (19.35%) Microsoft Office
Cloud Services
1 17 (54.84%) Microsoft 365
2 3 (9.68%) Azure
2 3 (9.68%) Entra ID
3 2 (6.45%) Dynamics 365
Communications & Networking
1 6 (19.35%) VPN
2 2 (6.45%) DHCP
2 2 (6.45%) DNS
2 2 (6.45%) Firewall
2 2 (6.45%) Remote Desktop
2 2 (6.45%) TCP/IP
2 2 (6.45%) VoIP
3 1 (3.23%) Wireless
General
1 13 (41.94%) Social Skills
2 5 (16.13%) Analytical Skills
3 3 (9.68%) Finance
3 3 (9.68%) Public Sector
4 2 (6.45%) Inclusion and Diversity
5 1 (3.23%) Financial Institution
Miscellaneous
1 1 (3.23%) Analytical Mindset
1 1 (3.23%) Hedge funds
Operating Systems
1 19 (61.29%) Windows
2 17 (54.84%) Windows 10
3 3 (9.68%) Windows 7
4 2 (6.45%) Windows Server
4 2 (6.45%) Windows Server 2008
4 2 (6.45%) Windows Server 2012
4 2 (6.45%) Windows Server 2016
4 2 (6.45%) Windows Server 2019
Processes & Methodologies
1 15 (48.39%) Customer Service
2 4 (12.90%) Mobile Device Management
2 4 (12.90%) Problem-Solving
3 3 (9.68%) Digital Strategy
3 3 (9.68%) ITIL
4 2 (6.45%) Asset Management
4 2 (6.45%) Server Monitoring
4 2 (6.45%) Ticket Management
5 1 (3.23%) Digital Transformation Programme
5 1 (3.23%) Incident Management
5 1 (3.23%) ITSM
5 1 (3.23%) Service Desk Management
5 1 (3.23%) Service Management
Programming Languages
1 2 (6.45%) SQL
Qualifications
1 2 (6.45%) ITIL Certification
1 2 (6.45%) SC Cleared
1 2 (6.45%) Security Cleared
2 1 (3.23%) BPSS Clearance
Quality Assurance & Compliance
1 3 (9.68%) SLA
System Software
1 17 (54.84%) Active Directory
2 2 (6.45%) Terminal Services
2 2 (6.45%) VMware Infrastructure
Systems Management
1 3 (9.68%) Microsoft Intune
Vendors
1 12 (38.71%) Microsoft
2 4 (12.90%) ServiceNow
3 2 (6.45%) VMware
4 1 (3.23%) Citrix
4 1 (3.23%) Sun