The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 198 225 229
Rank change year-on-year
+27 +4
Contract jobs requiring a Service Desk Analyst 510 417 350
As % of all contract IT jobs located in England 1.07% 0.90% 0.85%
As % of the Job Titles category 1.16% 0.98% 0.91%
Number of daily rates quoted 177 177 97
Average daily rate
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of your Daily Rate
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£135 £125 £125
Average daily rate % change year-on-year
+8.00% -
90% offered a daily rate of more than £100 £70 £87
10% offered a daily rate of more than £201 £204 £204
UK excluding London average daily rate £125 £100 £110
% change year-on-year
+25.00% -9.09%
Number of hourly rates quoted 218 125 157
Average hourly rate £12.50 £13.50 £12.50
Average hourly rate % change year-on-year
-7.40% +8.00%
90% offered a hourly rate of more than £10.00 £10.50 £10.00
10% offered a hourly rate of more than £18.50 £20.60 £17.50
UK excluding London average hourly rate £12.40 £13.00 £12.00
% change year-on-year
-4.61% +8.33%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44070 42663 38287
As % of all contract IT jobs located in England 92.40% 92.51% 92.76%
Number of daily rates quoted 27462 25710 22381
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £563 £563 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1715 1832 2129
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £42.00 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 4 March 2015.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 4 March 2015.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +5 155 £155 -18.42% 40
South East -8 80 £139 +6.73% 22
East of England +29 64 £135 +12.50% 6
West Midlands +22 46 £124 -37.46% 6
East Midlands -6 45 £81 +15.71% 8
North West -10 45 £123 +19.51% 9
South West +9 29 £123 +22.75% 5
Yorkshire -15 24 £116 +5.68% 10
North East +16 19 £90 -40.00% 1
Midlands - - - -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 4 March 2015, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 711 (60.15%) Windows
2 551 (46.62%) MS Office
3 540 (45.69%) Active Directory
4 483 (40.86%) ITIL
5 481 (40.69%) Microsoft
6 410 (34.69%) Windows 7
7 326 (27.58%) MS Excel
8 240 (20.30%) Citrix
9 235 (19.88%) Windows XP
10 184 (15.57%) SLA
11 159 (13.45%) Blackberry
12 155 (13.11%) Incident Management
13 153 (12.94%) Service Management
14 151 (12.77%) Finance
15 117 (9.90%) MS Exchange
16 106 (8.97%) Security Cleared
17 93 (7.87%) Analytical Skills
18 91 (7.70%) SC Cleared
19 80 (6.77%) MCP
20 79 (6.68%) Lotus
21 78 (6.60%) IBM Notes
21 78 (6.60%) VPN
22 75 (6.35%) Law
23 72 (6.09%) ITSM
24 71 (6.01%) Remedy
25 68 (5.75%) Legal
26 63 (5.33%) Microsoft Certification
27 61 (5.16%) Cisco
28 59 (4.99%) LAN
29 57 (4.82%) HP

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 4 March 2015, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 117 (9.90%) MS Exchange
2 78 (6.60%) IBM Notes
3 57 (4.82%) Blackberry Enterprise Server
4 35 (2.96%) SharePoint
5 27 (2.28%) Exchange Server 2010
6 26 (2.20%) WorkSite
7 23 (1.95%) Lync
8 15 (1.27%) Exchange Server 2007
9 10 (0.85%) CICS
10 9 (0.76%) Exchange Server 2003
11 3 (0.25%) Exchange Server 2013
12 2 (0.17%) IIS
12 2 (0.17%) CMS
12 2 (0.17%) SharePoint 2013
12 2 (0.17%) SharePoint 2010
13 1 (0.085%) Exchange Server 5.5
13 1 (0.085%) Lotus Domino
Applications
1 551 (46.62%) MS Office
2 326 (27.58%) MS Excel
3 31 (2.62%) MS PowerPoint
4 5 (0.42%) Spreadsheet
5 4 (0.34%) MS Visio
6 2 (0.17%) Adobe Creative Suite
7 1 (0.085%) AutoCAD
7 1 (0.085%) MS Project
Business Applications
1 15 (1.27%) Remedy ITSM
2 13 (1.10%) assyst
3 1 (0.085%) Oracle EBS
3 1 (0.085%) thinkFolio
3 1 (0.085%) Oracle Financials
Cloud Services
1 19 (1.61%) Office 365
2 15 (1.27%) Google Apps
3 1 (0.085%) SaaS
Communications & Networking
1 78 (6.60%) VPN
2 59 (4.99%) LAN
3 47 (3.98%) WAN
4 42 (3.55%) Internet
5 41 (3.47%) TCP/IP
6 26 (2.20%) VoIP
7 25 (2.12%) Wireless
8 17 (1.44%) DNS
9 13 (1.10%) Wi-Fi
9 13 (1.10%) DHCP
10 11 (0.93%) IP Telephony
10 11 (0.93%) Cisco IPT
11 9 (0.76%) Firewall
12 8 (0.68%) ADSL
13 6 (0.51%) Intranet
14 5 (0.42%) SAN
14 5 (0.42%) Broadband
15 4 (0.34%) LDAP
16 3 (0.25%) Cisco IOS
16 3 (0.25%) ISDN
Database & Business Intelligence
1 7 (0.59%) SQL Server
2 2 (0.17%) MS Access
3 1 (0.085%) Crystal Reports
General
1 151 (12.77%) Finance
2 75 (6.35%) Law
3 68 (5.75%) Legal
4 39 (3.30%) Banking
5 34 (2.88%) Retail
6 21 (1.78%) Telecoms
7 15 (1.27%) French Language
8 14 (1.18%) Investment Banking
9 12 (1.02%) Financial Institution
10 10 (0.85%) German Language
10 10 (0.85%) Manufacturing
10 10 (0.85%) Advertising
11 7 (0.59%) Local Government
12 5 (0.42%) Dutch Language
13 4 (0.34%) Russian Language
14 3 (0.25%) Publishing
14 3 (0.25%) Electronics
14 3 (0.25%) Automotive
14 3 (0.25%) International Banking
15 2 (0.17%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (0.17%) .NET
1 2 (0.17%) LINQ
2 1 (0.085%) XHR
2 1 (0.085%) XMPP
2 1 (0.085%) JSON
2 1 (0.085%) Software Packaging
2 1 (0.085%) HTML
2 1 (0.085%) COM
Miscellaneous
1 159 (13.45%) Blackberry
2 93 (7.87%) Analytical Skills
3 44 (3.72%) NHS
4 40 (3.38%) Management Information System
5 20 (1.69%) iPhone
6 19 (1.61%) Video Conferencing
7 18 (1.52%) iPad
8 13 (1.10%) Hedge funds
9 12 (1.02%) PDA
9 12 (1.02%) Handset
10 10 (0.85%) Thin Client
10 10 (0.85%) Fat Client
11 8 (0.68%) EPoS
11 8 (0.68%) Smartphone
11 8 (0.68%) Computer Science
11 8 (0.68%) CMDB
12 5 (0.42%) User Experience
13 4 (0.34%) Mainframe
13 4 (0.34%) Statistics
13 4 (0.34%) Replication
Operating Systems
1 711 (60.15%) Windows
2 410 (34.69%) Windows 7
3 235 (19.88%) Windows XP
4 51 (4.31%) Windows Server 2008
5 39 (3.30%) Windows Server 2003
6 29 (2.45%) Windows Vista
6 29 (2.45%) Windows 8
7 26 (2.20%) Android
8 18 (1.52%) Apple iOS
9 13 (1.10%) Windows NT
10 12 (1.02%) Mac OS
10 12 (1.02%) Mac OS X
11 9 (0.76%) Windows 2000 Server
12 7 (0.59%) Windows 2000
13 6 (0.51%) Windows Server 2012
14 5 (0.42%) Linux
15 4 (0.34%) UNIX
16 3 (0.25%) Windows Mobile
17 2 (0.17%) Windows Phone
18 1 (0.085%) HPUX
Processes & Methodologies
1 483 (40.86%) ITIL
2 155 (13.11%) Incident Management
3 153 (12.94%) Service Management
4 72 (6.09%) ITSM
5 45 (3.81%) Service Delivery
6 35 (2.96%) Document Management
7 16 (1.35%) Change Management
8 13 (1.10%) Asset Management
8 13 (1.10%) Software Deployment
9 12 (1.02%) Time Management
9 12 (1.02%) Migration
10 11 (0.93%) Problem Management
10 11 (0.93%) ITIL V3
11 10 (0.85%) Service Desk Management
12 9 (0.76%) ITIL V2
13 7 (0.59%) Logistics
14 6 (0.51%) CRM
14 6 (0.51%) Knowledge Management
14 6 (0.51%) Coaching
15 5 (0.42%) Line Management
Programming Languages
1 27 (2.28%) C
2 10 (0.85%) SQL
3 2 (0.17%) Java
4 1 (0.085%) VBScript
Qualifications
1 106 (8.97%) Security Cleared
2 91 (7.70%) SC Cleared
3 80 (6.77%) MCP
4 63 (5.33%) Microsoft Certification
5 44 (3.72%) ITIL Certification
6 40 (3.38%) ITIL Foundation Certificate
7 35 (2.96%) MCSE
7 35 (2.96%) MOS
8 23 (1.95%) Degree
9 18 (1.52%) VCP4
10 17 (1.44%) A+ Certification
11 12 (1.02%) MCSA
12 10 (0.85%) Cisco Certification
13 9 (0.76%) DV Cleared
14 8 (0.68%) CCNA
15 6 (0.51%) MCTS
16 4 (0.34%) HNC
17 2 (0.17%) CNE
17 2 (0.17%) Novell Certification
17 2 (0.17%) MCITP
Quality Assurance & Compliance
1 184 (15.57%) SLA
2 12 (1.02%) Dodd-Frank
2 12 (1.02%) Sarbanes-Oxley
3 1 (0.085%) COBIT
3 1 (0.085%) QA
System Software
1 540 (45.69%) Active Directory
2 15 (1.27%) Terminal Server
3 11 (0.93%) VMware Infrastructure
4 8 (0.68%) XenApp
5 4 (0.34%) Hyper-V
6 2 (0.17%) XenDesktop
7 1 (0.085%) Terminal Services
Systems Management
1 33 (2.79%) OpenView
2 32 (2.71%) SCCM
3 26 (2.20%) Systems Management Server (SMS)
4 14 (1.18%) OVSD
5 8 (0.68%) Backup Exec
6 5 (0.42%) DameWare
7 2 (0.17%) SCOM
8 1 (0.085%) Symantec Enterprise Vault
8 1 (0.085%) Norton AntiVirus
8 1 (0.085%) Unicenter
8 1 (0.085%) Tivoli
8 1 (0.085%) Tivoli Storage Manager
8 1 (0.085%) CiscoWorks
Vendors
1 481 (40.69%) Microsoft
2 240 (20.30%) Citrix
3 79 (6.68%) Lotus
4 71 (6.01%) Remedy
5 61 (5.16%) Cisco
6 57 (4.82%) HP
7 28 (2.37%) VMware
8 23 (1.95%) Google
9 20 (1.69%) ServiceNow
10 19 (1.61%) McAfee
11 18 (1.52%) Adobe
12 17 (1.44%) Symantec
13 15 (1.27%) Interwoven
13 15 (1.27%) Altiris
14 13 (1.10%) AppSense
15 12 (1.02%) LANDesk
16 11 (0.93%) Avaya
16 11 (0.93%) Sun
17 10 (0.85%) SAP
18 9 (0.76%) Apple
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