The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 200 212 249
Rank change year-on-year
+12 +37
Contract jobs requiring a Service Desk Analyst 538 474 313
As % of all contract IT jobs located in England 1.09% 0.99% 0.74%
As % of the Job Titles category 1.18% 1.07% 0.80%
Number of daily rates quoted 157 171 95
Average daily rate
Keep up to 90%
of your Daily Rate
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£130 £125 £140
Average daily rate % change year-on-year
+4.00% -10.71%
90% offered a daily rate of more than £99 £98 £90
10% offered a daily rate of more than £192 £190 £204
UK excluding London average daily rate £120 £120 £110
% change year-on-year
+0.20% +9.09%
Number of hourly rates quoted 246 185 134
Average hourly rate £13.09 £14.36 £13.00
Average hourly rate % change year-on-year
-8.84% +10.42%
90% offered a hourly rate of more than £10.42 £9.96 £10.10
10% offered a hourly rate of more than £18.74 £20.00 £20.00
UK excluding London average hourly rate £12.50 £14.00 £12.50
% change year-on-year
-10.71% +12.00%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45428 44376 39335
As % of all contract IT jobs located in England 92.34% 92.50% 92.67%
Number of daily rates quoted 28584 27952 23212
Average daily rate £400 £400 £400
Average daily rate % change year-on-year
+0.12% -0.12%
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1800 1857 2029
Average hourly rate £16.54 £17.00 £19.00
Average hourly rate % change year-on-year
-2.70% -10.52%
90% offered a hourly rate of more than £11.00 £10.50 £11.13
10% offered a hourly rate of more than £41.00 £40.50 £41.77
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 22 May 2015.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 22 May 2015.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -44 146 £160 +3.22% 24
South East +7 103 £128 +6.25% 18
East of England +11 65 £100 -33.33% 4
East Midlands +6 51 £81 +15.71% 8
North East +30 47 £120 - 2
North West -20 40 £150 +36.36% 8
Yorkshire +1 34 £120 +9.09% 13
West Midlands +1 33 £125 - 7
South West +8 19 £125 +28.46% 9
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 22 May 2015, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 644 (61.33%) Windows
2 490 (46.67%) MS Office
3 480 (45.71%) Active Directory
4 455 (43.33%) Microsoft
5 400 (38.10%) ITIL
6 381 (36.29%) Windows 7
7 288 (27.43%) MS Excel
8 217 (20.67%) Windows XP
9 186 (17.71%) Citrix
10 167 (15.90%) SLA
11 144 (13.71%) Incident Management
12 123 (11.71%) Service Management
13 112 (10.67%) Blackberry
14 107 (10.19%) Finance
15 96 (9.14%) Analytical Skills
16 86 (8.19%) MS Exchange
17 81 (7.71%) Security Cleared
18 75 (7.14%) LAN
19 66 (6.29%) Cisco
20 61 (5.81%) VPN
21 60 (5.71%) WAN
21 60 (5.71%) MCP
21 60 (5.71%) SC Cleared
22 58 (5.52%) ITSM
23 53 (5.05%) Remedy
23 53 (5.05%) Law
23 53 (5.05%) Legal
24 50 (4.76%) Lotus
25 49 (4.67%) Microsoft Certification
25 49 (4.67%) IBM Notes

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 22 May 2015, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 86 (8.19%) MS Exchange
2 49 (4.67%) IBM Notes
3 31 (2.95%) Blackberry Enterprise Server
4 29 (2.76%) SharePoint
5 26 (2.48%) Exchange Server 2010
6 23 (2.19%) Lync
7 20 (1.90%) WorkSite
8 17 (1.62%) Exchange Server 2007
9 6 (0.57%) Exchange Server 2013
10 4 (0.38%) SharePoint 2010
11 3 (0.29%) Exchange Server 2003
11 3 (0.29%) CICS
12 2 (0.19%) Tomcat
12 2 (0.19%) IIS
12 2 (0.19%) SharePoint 2013
13 1 (0.095%) Exchange Server 5.5
13 1 (0.095%) Apache
Applications
1 490 (46.67%) MS Office
2 288 (27.43%) MS Excel
3 26 (2.48%) MS PowerPoint
4 3 (0.29%) MS Visio
5 1 (0.095%) Adobe Creative Suite
5 1 (0.095%) Spreadsheet
5 1 (0.095%) AutoCAD
Business Applications
1 7 (0.67%) Remedy ITSM
2 6 (0.57%) assyst
3 1 (0.095%) TeleForm
3 1 (0.095%) SAP Business One
3 1 (0.095%) Oracle EBS
3 1 (0.095%) Oracle Financials
Cloud Services
1 25 (2.38%) Office 365
2 12 (1.14%) Google Apps
3 8 (0.76%) Google Cloud Platform
4 1 (0.095%) Amazon ELB
4 1 (0.095%) Amazon EC2
4 1 (0.095%) Amazon S3
4 1 (0.095%) Amazon AWS
Communications & Networking
1 75 (7.14%) LAN
2 61 (5.81%) VPN
3 60 (5.71%) WAN
4 47 (4.48%) TCP/IP
5 46 (4.38%) Internet
6 27 (2.57%) DNS
7 25 (2.38%) DHCP
8 18 (1.71%) Wireless
9 16 (1.52%) VoIP
10 15 (1.43%) Firewall
11 12 (1.14%) IP Telephony
12 10 (0.95%) Intranet
13 9 (0.86%) Network Security
13 9 (0.86%) Cisco IPT
13 9 (0.86%) IPsec
13 9 (0.86%) SSL
14 6 (0.57%) ADSL
14 6 (0.57%) SAN
15 5 (0.48%) Wi-Fi
16 3 (0.29%) Cisco IOS
Database & Business Intelligence
1 7 (0.67%) SQL Server
2 2 (0.19%) EDMS
3 1 (0.095%) Oracle Database
3 1 (0.095%) SQL Server 2005
Development Applications
1 3 (0.29%) Yeoman
2 1 (0.095%) Jenkins
2 1 (0.095%) Visual Studio
2 1 (0.095%) Oracle Forms
General
1 107 (10.19%) Finance
2 53 (5.05%) Law
2 53 (5.05%) Legal
3 37 (3.52%) Banking
4 29 (2.76%) Retail
5 18 (1.71%) French Language
6 15 (1.43%) Financial Institution
7 11 (1.05%) Telecoms
7 11 (1.05%) International Banking
7 11 (1.05%) German Language
8 7 (0.67%) Local Government
9 6 (0.57%) Back Office
9 6 (0.57%) Investment Banking
10 5 (0.48%) Dutch Language
10 5 (0.48%) Manufacturing
11 4 (0.38%) Russian Language
12 3 (0.29%) Japanese Language
12 3 (0.29%) Billing
12 3 (0.29%) Publishing
12 3 (0.29%) Electronics
Libraries, Frameworks & Software Standards
1 8 (0.76%) HTML
2 2 (0.19%) .NET
3 1 (0.095%) XMPP
3 1 (0.095%) Middleware
3 1 (0.095%) EDI
3 1 (0.095%) COM
3 1 (0.095%) CSS
3 1 (0.095%) Web Services
Miscellaneous
1 112 (10.67%) Blackberry
2 96 (9.14%) Analytical Skills
3 38 (3.62%) NHS
4 29 (2.76%) Management Information System
5 17 (1.62%) iPhone
6 15 (1.43%) PDA
6 15 (1.43%) Video Conferencing
6 15 (1.43%) Hedge funds
7 14 (1.33%) iPad
8 10 (0.95%) Enterprise Software
9 9 (0.86%) CMDB
10 8 (0.76%) Thin Client
10 8 (0.76%) Fat Client
11 7 (0.67%) Device Driver
11 7 (0.67%) Handset
12 6 (0.57%) Smartphone
12 6 (0.57%) BYOD
13 4 (0.38%) EPoS
13 4 (0.38%) VLE
13 4 (0.38%) Mathematics
Operating Systems
1 644 (61.33%) Windows
2 381 (36.29%) Windows 7
3 217 (20.67%) Windows XP
4 44 (4.19%) Windows Server 2008
5 40 (3.81%) Windows Server 2003
6 39 (3.71%) Windows 8
7 20 (1.90%) Android
8 16 (1.52%) Mac OS X
9 15 (1.43%) Windows Server 2012
10 14 (1.33%) Windows Vista
11 11 (1.05%) Mac OS
11 11 (1.05%) Linux
12 10 (0.95%) Windows 2000 Server
13 9 (0.86%) Apple iOS
14 6 (0.57%) Windows NT
15 4 (0.38%) UNIX
16 1 (0.095%) Red Hat Enterprise Linux
16 1 (0.095%) Ubuntu
16 1 (0.095%) Windows Mobile
16 1 (0.095%) AIX
Processes & Methodologies
1 400 (38.10%) ITIL
2 144 (13.71%) Incident Management
3 123 (11.71%) Service Management
4 58 (5.52%) ITSM
5 34 (3.24%) Service Delivery
6 25 (2.38%) Document Management
6 25 (2.38%) Time Management
7 18 (1.71%) Problem Management
8 13 (1.24%) Migration
8 13 (1.24%) Coaching
9 12 (1.14%) Service Desk Management
10 9 (0.86%) Change Management
11 7 (0.67%) Mentoring
11 7 (0.67%) Root Cause Analysis
12 6 (0.57%) Information Security
12 6 (0.57%) Asset Management
12 6 (0.57%) Software Deployment
12 6 (0.57%) Stakeholder Engagement
13 5 (0.48%) ITIL V3
13 5 (0.48%) Knowledge Management
Programming Languages
1 15 (1.43%) C
2 5 (0.48%) SQL
3 2 (0.19%) Java
Qualifications
1 81 (7.71%) Security Cleared
2 60 (5.71%) MCP
2 60 (5.71%) SC Cleared
3 49 (4.67%) Microsoft Certification
4 32 (3.05%) ITIL Certification
5 27 (2.57%) ITIL Foundation Certificate
6 21 (2.00%) MCSE
7 20 (1.90%) A+ Certification
8 19 (1.81%) MOS
9 16 (1.52%) Degree
10 13 (1.24%) Cisco Certification
11 11 (1.05%) MCSA
12 10 (0.95%) CCNA
13 7 (0.67%) MCTS
14 5 (0.48%) DV Cleared
15 4 (0.38%) HNC
16 3 (0.29%) MCITP
16 3 (0.29%) Network+ Certification
17 2 (0.19%) MCDST
17 2 (0.19%) CTC Cleared
Quality Assurance & Compliance
1 167 (15.90%) SLA
2 12 (1.14%) Dodd-Frank
2 12 (1.14%) Sarbanes-Oxley
3 2 (0.19%) ISO/IEC 27001
4 1 (0.095%) QA
System Software
1 480 (45.71%) Active Directory
2 9 (0.86%) VMware Infrastructure
3 8 (0.76%) Terminal Server
4 7 (0.67%) XenApp
5 3 (0.29%) Hyper-V
6 2 (0.19%) XenDesktop
7 1 (0.095%) BitLocker
7 1 (0.095%) VMware ESX
Systems Management
1 28 (2.67%) SCCM
2 20 (1.90%) OpenView
3 11 (1.05%) Systems Management Server (SMS)
4 8 (0.76%) OVSD
5 3 (0.29%) Backup Exec
5 3 (0.29%) DameWare
6 2 (0.19%) Symantec Enterprise Vault
7 1 (0.095%) SCSM
7 1 (0.095%) Ansible
7 1 (0.095%) Casper Suite
7 1 (0.095%) Puppet
7 1 (0.095%) SCOM
7 1 (0.095%) Norton AntiVirus
7 1 (0.095%) Unicenter
7 1 (0.095%) CiscoWorks
Vendors
1 455 (43.33%) Microsoft
2 186 (17.71%) Citrix
3 66 (6.29%) Cisco
4 53 (5.05%) Remedy
5 50 (4.76%) Lotus
6 41 (3.90%) HP
7 28 (2.67%) VMware
8 27 (2.57%) ServiceNow
9 26 (2.48%) Google
10 19 (1.81%) Symantec
10 19 (1.81%) Adobe
11 18 (1.71%) McAfee
12 17 (1.62%) Apple
13 11 (1.05%) Dell
14 10 (0.95%) LANDesk
15 9 (0.86%) AppSense
15 9 (0.86%) Mitel
15 9 (0.86%) Blue Coat
15 9 (0.86%) CheckPoint
15 9 (0.86%) Interwoven
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