The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 269 199 220
Rank change year-on-year
-70 +21
Contract jobs requiring a Service Desk Analyst 402 530 439
As % of all contract IT jobs located in England 0.85% 1.13% 0.97%
As % of the Job Titles category 0.90% 1.19% 1.03%
Number of daily rates quoted 167 198 185
Average daily rate £135 £135 £120
Average daily rate % change year-on-year
- +12.50%
90% offered a daily rate of more than £103 £110 £70
10% offered a daily rate of more than £214 £199 £204
UK excluding London average daily rate £130 £125 £93
% change year-on-year
+4.00% +35.13%
Number of hourly rates quoted 151 229 129
Average hourly rate £13.00 £12.50 £13.25
Average hourly rate % change year-on-year
+4.00% -5.66%
90% offered a hourly rate of more than £10.44 £10.00 £10.00
10% offered a hourly rate of more than £18.04 £18.10 £19.20
UK excluding London average hourly rate £12.91 £12.45 £12.50
% change year-on-year
+3.69% -0.44%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44644 44373 42617
As % of all contract IT jobs located in England 94.55% 94.47% 94.37%
Number of daily rates quoted 29144 28029 25758
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £263 £240 £225
10% offered a daily rate of more than £588 £575 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1596 1785 1902
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.96 £11.38
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 9 February 2016.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 9 February 2016.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -3 146 £143 -10.93% 26
South East -3 90 £145 +5.45% 17
East of England -20 46 £123 -9.25% 9
Yorkshire +4 45 £123 +8.88% 7
North West -28 27 £115 -2.33% 11
East Midlands -26 18 £125 +54.32% 3
West Midlands -52 14 £120 -2.04% 7
South West -29 9 £110 -10.38% 6
North East -28 7 £170 +36.00% 8
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 9 February 2016, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 572 (63.91%) Windows
2 496 (55.42%) Active Directory
3 379 (42.35%) MS Office
4 373 (41.68%) Microsoft
5 357 (39.89%) Windows 7
6 354 (39.55%) ITIL
7 216 (24.13%) MS Excel
8 169 (18.88%) Citrix
9 156 (17.43%) Windows XP
10 130 (14.53%) Blackberry
11 121 (13.52%) SLA
12 115 (12.85%) Finance
13 104 (11.62%) MS Exchange
14 96 (10.73%) Service Management
15 92 (10.28%) Incident Management
16 80 (8.94%) Law
17 76 (8.49%) Windows 8
18 70 (7.82%) Security Cleared
19 68 (7.60%) Legal
20 67 (7.49%) Windows Server
21 58 (6.48%) Microsoft Certification
22 57 (6.37%) Cisco
23 54 (6.03%) MCP
24 51 (5.70%) Windows Server 2008
25 47 (5.25%) Office 365
25 47 (5.25%) IBM Notes
25 47 (5.25%) Lotus
26 46 (5.14%) TCP/IP
26 46 (5.14%) LAN
27 45 (5.03%) VPN

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 9 February 2016, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 104 (11.62%) MS Exchange
2 47 (5.25%) IBM Notes
3 35 (3.91%) Blackberry Enterprise Server
4 24 (2.68%) Exchange Server 2010
5 15 (1.68%) SharePoint
6 12 (1.34%) Skype for Business
7 11 (1.23%) Exchange Server 2003
7 11 (1.23%) Exchange Server 2007
7 11 (1.23%) Exchange Server 2013
8 2 (0.22%) IBM Domino
8 2 (0.22%) LiveLink
9 1 (0.11%) Exchange Server 5.5
9 1 (0.11%) IIS
9 1 (0.11%) SharePoint 2010
9 1 (0.11%) Tomcat
Applications
1 379 (42.35%) MS Office
2 216 (24.13%) MS Excel
3 26 (2.91%) MS PowerPoint
4 11 (1.23%) MS Visio
5 10 (1.12%) Acrobat
6 2 (0.22%) MS Project
7 1 (0.11%) Adobe Creative Suite
7 1 (0.11%) Spreadsheet
Business Applications
1 5 (0.56%) Remedy ITSM
2 3 (0.34%) Remedy AR System
2 3 (0.34%) SAP Oil and Gas
3 1 (0.11%) Dynamics CRM
3 1 (0.11%) Dynamics NAV
3 1 (0.11%) SAP CCM
3 1 (0.11%) SAP ERP
Cloud Services
1 47 (5.25%) Office 365
2 9 (1.01%) Mimecast
3 4 (0.45%) Google Apps
4 1 (0.11%) Cloud Computing
4 1 (0.11%) OneDrive
4 1 (0.11%) SaaS
Communications & Networking
1 46 (5.14%) LAN
1 46 (5.14%) TCP/IP
2 45 (5.03%) VPN
3 38 (4.25%) Internet
4 35 (3.91%) WAN
5 34 (3.80%) Remote Desktop
6 24 (2.68%) DNS
7 22 (2.46%) Wireless
8 20 (2.23%) VoIP
9 15 (1.68%) DHCP
9 15 (1.68%) Firewall
10 11 (1.23%) Intranet
11 9 (1.01%) ATM
12 7 (0.78%) Ethernet
13 5 (0.56%) IP Telephony
14 4 (0.45%) Cisco IPT
14 4 (0.45%) Wi-Fi
15 3 (0.34%) ADSL
15 3 (0.34%) Skype
15 3 (0.34%) WebEx
Database & Business Intelligence
1 5 (0.56%) SQL Server
2 2 (0.22%) SQL Server 2005
2 2 (0.22%) SQL Server 2008
3 1 (0.11%) BusinessObjects
3 1 (0.11%) Crystal Reports
3 1 (0.11%) Relational Database
Development Applications
1 3 (0.34%) Yeoman
General
1 115 (12.85%) Finance
2 80 (8.94%) Law
3 68 (7.60%) Legal
4 40 (4.47%) Telecoms
5 23 (2.57%) French Language
5 23 (2.57%) German Language
6 18 (2.01%) Retail
7 17 (1.90%) Banking
8 9 (1.01%) Italian Language
9 8 (0.89%) Local Government
9 8 (0.89%) Manufacturing
10 7 (0.78%) Dutch Language
11 5 (0.56%) Japanese Language
11 5 (0.56%) Publishing
12 4 (0.45%) Aerospace
12 4 (0.45%) Back Office
12 4 (0.45%) Portuguese Language
12 4 (0.45%) Russian Language
12 4 (0.45%) Spanish Language
13 3 (0.34%) Turkish Language
Libraries, Frameworks & Software Standards
1 4 (0.45%) HTML
2 2 (0.22%) .NET
2 2 (0.22%) Web Services
3 1 (0.11%) ASP.NET
3 1 (0.11%) COM
3 1 (0.11%) XML
Miscellaneous
1 130 (14.53%) Blackberry
2 43 (4.80%) Analytical Skills
3 39 (4.36%) NHS
4 31 (3.46%) iPhone
5 27 (3.02%) iPad
6 15 (1.68%) Driving Licence
6 15 (1.68%) Video Conferencing
7 11 (1.23%) Management Information System
8 10 (1.12%) PMI
9 9 (1.01%) AS400
10 8 (0.89%) Mobile Computing
11 4 (0.45%) Device Driver
11 4 (0.45%) Reinsurance
12 3 (0.34%) BYOD
12 3 (0.34%) CMDB
13 2 (0.22%) Data Centre
13 2 (0.22%) Enterprise Software
13 2 (0.22%) Mathematics
13 2 (0.22%) PDA
13 2 (0.22%) VLE
Operating Systems
1 572 (63.91%) Windows
2 357 (39.89%) Windows 7
3 156 (17.43%) Windows XP
4 76 (8.49%) Windows 8
5 67 (7.49%) Windows Server
6 51 (5.70%) Windows Server 2008
7 37 (4.13%) Windows Server 2003
8 29 (3.24%) Windows Server 2012
9 27 (3.02%) Android
10 16 (1.79%) Apple iOS
10 16 (1.79%) Linux
11 15 (1.68%) Windows Vista
12 12 (1.34%) Unix
13 7 (0.78%) Windows 2000
14 6 (0.67%) Mac OS X
14 6 (0.67%) Windows 10
15 4 (0.45%) Windows Mobile
16 2 (0.22%) CentOS
16 2 (0.22%) Ubuntu
17 1 (0.11%) Mac OS
Processes & Methodologies
1 354 (39.55%) ITIL
2 96 (10.73%) Service Management
3 92 (10.28%) Incident Management
4 37 (4.13%) Document Management
5 31 (3.46%) ITSM
6 24 (2.68%) Change Management
6 24 (2.68%) Time Management
7 23 (2.57%) Coaching
7 23 (2.57%) Mentoring
8 22 (2.46%) Service Delivery
9 19 (2.12%) Problem Management
10 17 (1.90%) ITIL V3
11 13 (1.45%) Change Control
12 11 (1.23%) Migration
13 10 (1.12%) CRM
14 9 (1.01%) Configuration Management
14 9 (1.01%) High Availability
14 9 (1.01%) Project Management
14 9 (1.01%) Release Management
15 8 (0.89%) Continuous Improvement
Programming Languages
1 14 (1.56%) C
2 12 (1.34%) SQL
3 3 (0.34%) Java
4 2 (0.22%) PowerShell
5 1 (0.11%) C#
5 1 (0.11%) JavaScript
5 1 (0.11%) VB
5 1 (0.11%) VBScript
Qualifications
1 70 (7.82%) Security Cleared
2 58 (6.48%) Microsoft Certification
3 54 (6.03%) MCP
4 40 (4.47%) SC Cleared
5 38 (4.25%) ITIL Certification
6 27 (3.02%) Degree
7 25 (2.79%) MCSE
8 21 (2.35%) MCSA
9 16 (1.79%) ITIL Foundation Certificate
10 15 (1.68%) MOS
11 11 (1.23%) MCDST
12 10 (1.12%) DV Cleared
12 10 (1.12%) PMI Certification
13 8 (0.89%) Cisco Certification
14 6 (0.67%) CCNA
15 5 (0.56%) A+ Certification
16 4 (0.45%) DBS Check
16 4 (0.45%) MCTS
17 3 (0.34%) MCITP
18 2 (0.22%) ECDL
Quality Assurance & Compliance
1 121 (13.52%) SLA
2 2 (0.22%) Disclosure Scotland
3 1 (0.11%) COBIT
3 1 (0.11%) QA
3 1 (0.11%) Sarbanes-Oxley
System Software
1 496 (55.42%) Active Directory
2 24 (2.68%) VMware Infrastructure
3 10 (1.12%) Hyper-V
4 6 (0.67%) XenApp
5 4 (0.45%) Terminal Server
6 1 (0.11%) BitLocker
6 1 (0.11%) Citrix Presentation Server
6 1 (0.11%) Terminal Services
6 1 (0.11%) VMware ESX
6 1 (0.11%) Xen
6 1 (0.11%) XenDesktop
Systems Management
1 44 (4.92%) SCCM
2 14 (1.56%) DameWare
3 11 (1.23%) OpenView
4 5 (0.56%) Backup Exec
5 3 (0.34%) AirWatch
5 3 (0.34%) HP SIM
5 3 (0.34%) OVSD
5 3 (0.34%) SCOM
5 3 (0.34%) Symantec Endpoint Protection
5 3 (0.34%) WSUS
6 2 (0.22%) MIMEsweeper
6 2 (0.22%) Nagios
6 2 (0.22%) Norton AntiVirus
7 1 (0.11%) CA Spectrum
7 1 (0.11%) Foglight
7 1 (0.11%) NetBackup
7 1 (0.11%) ServiceCenter
7 1 (0.11%) Systems Management Server (SMS)
7 1 (0.11%) Unicenter
Vendors
1 373 (41.68%) Microsoft
2 169 (18.88%) Citrix
3 57 (6.37%) Cisco
4 47 (5.25%) Lotus
5 41 (4.58%) iManage
6 39 (4.36%) HP
6 39 (4.36%) VMware
7 23 (2.57%) Apple
7 23 (2.57%) Remedy
8 18 (2.01%) Adobe
9 16 (1.79%) ServiceNow
10 15 (1.68%) Symantec
11 12 (1.34%) Google
12 11 (1.23%) LANDesk
13 9 (1.01%) Intel Security
13 9 (1.01%) PeopleSoft
14 6 (0.67%) Avaya
14 6 (0.67%) Hummingbird
15 5 (0.56%) SAP
15 5 (0.56%) Sophos
London
Hays Specialist Recruitment Ltd
Rate: £130.00 per day
Posted: 11 hours ago
London
Square One Resources
Rate: From £100 to £120 per day
Posted: Yesterday
Bradford, West Yorkshire
Spring Technology
Rate: £80.00 - £100.00 per day
Posted: Yesterday
Essex
LA International
Posted: Yesterday
Warwickshire
Lorien Resourcing
Posted: Yesterday
Bedford, Bedfordshire
Ashdown IT
Rate: £100 - £150 per day
Posted: Yesterday
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Rate: £14.00 per hour
Posted: Yesterday
York, North Yorkshire
4it Recruitment Ltd
Rate: Up to £150 per day
Posted: Yesterday
Colchester, Essex
Information Technology Services
Rate: £18 - 20 per hour
Posted: Yesterday
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: Yesterday
City, London
Marcus Donald People
Rate: £12 - £15 per hour
Posted: 4 days ago
City, London
Plan-net
Posted: 4 days ago
Coventry, West Midlands (County)
CPS Group UK
Rate: £10 per hour
Posted: 4 days ago
Barnoldswick, Lancashire
Send
Rate: From £16,000 to £16,000 per annum
Posted: 4 days ago
Winchester, Hampshire
Austin Fraser
Rate: £12.5 - £12.90 per hour
Posted: 5 days ago
Crawley, West Sussex
Comtecs
Rate: £200 - £255 Per Day
Posted: 5 days ago
South East London
Marcus Donald People
Rate: £12 - £15 per hour
Posted: 5 days ago
Beccles, Suffolk
Keystream Technology
Rate: From £85 to £100 per day
Posted: 5 days ago
Leeds, West Yorkshire
Bright IT
Rate: Up to £125 per day
Posted: 6 days ago
London
Computer Futures
Rate: competitive
Posted: 6 days ago
West Midlands
Hays Specialist Recruitment Ltd
Rate: £10.00 per hour
Posted: 11 days ago
Hampshire
Hays Specialist Recruitment Ltd
Rate: £12.00 - £13.00 per hour
Posted: 26 days ago