The statistics below represent IT contracts advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK / England
Rank 267 259 191
Rank change year-on-year
-8 -68
Contract jobs requiring a Service Desk Analyst 350 410 552
As % of all contract IT jobs located in England 0.84% 0.90% 1.19%
As % of the Job Titles category 0.89% 0.94% 1.26%
Number of daily rates quoted 158 167 212
Median daily rate £135 £135 £138
Median daily rate % change year-on-year
- -1.81%
90% offered a daily rate of more than £100 £105 £110
10% offered a daily rate of more than £211 £200 £188
UK excluding London median daily rate £125 £130 £125
% change year-on-year
-3.84% +4.00%
Number of hourly rates quoted 106 157 243
Median hourly rate £13.00 £13.00 £12.50
Median hourly rate % change year-on-year
- +4.00%
90% offered a hourly rate of more than £10.00 £10.45 £10.30
10% offered a hourly rate of more than £18.00 £18.97 £17.50
UK excluding London median hourly rate £12.11 £13.33 £12.50
% change year-on-year
-9.13% +6.64%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
39357 43443 43764
As % of all contract IT jobs located in England 94.72% 94.89% 94.71%
Number of daily rates quoted 25811 28092 27916
Median daily rate £425 £420 £400
Median daily rate % change year-on-year
+1.19% +5.00%
90% offered a daily rate of more than £255 £260 £238
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 1340 1597 1753
Median hourly rate £19.00 £17.50 £16.50
Median hourly rate % change year-on-year
+8.57% +6.06%
90% offered a hourly rate of more than £11.13 £10.50 £10.50
10% offered a hourly rate of more than £45.00 £47.50 £39.00
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 23 January 2017.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 23 January 2017.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -32 102 £168 +17.54% 25
South East -11 63 £145 +5.45% 23
North West +42 39 £120 +4.34% 7
West Midlands +20 39 £163 +25.00% 9
Yorkshire -4 36 £125 - 4
South West +21 28 £160 +45.45% 3
East of England -18 27 £123 -14.03% 10
East Midlands -3 13 £110 -25.42% 5
North East -18 3 - - 2
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 23 January 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Analyst in the job title.

1 440 (55.49%) Windows
2 390 (49.18%) Active Directory
3 327 (41.24%) ITIL
4 310 (39.09%) Microsoft
5 290 (36.57%) MS Office
6 252 (31.78%) Windows 7
7 174 (21.94%) MS Excel
8 128 (16.14%) Service Management
9 123 (15.51%) SLA
10 95 (11.98%) Windows XP
11 86 (10.84%) Incident Management
12 83 (10.47%) Citrix
12 83 (10.47%) Finance
13 78 (9.84%) Blackberry
14 66 (8.32%) Analytical Skills
15 63 (7.94%) Security Cleared
16 62 (7.82%) ITSM
17 61 (7.69%) Problem Management
18 59 (7.44%) MS Exchange
19 53 (6.68%) Legal
20 52 (6.56%) ITIL Certification
21 49 (6.18%) Blackberry Enterprise Server
22 47 (5.93%) Windows 8
23 42 (5.30%) Law
23 42 (5.30%) iPhone
23 42 (5.30%) Office 365
23 42 (5.30%) Windows Server
24 39 (4.92%) Windows 10
25 38 (4.79%) ServiceNow
26 37 (4.67%) SC Cleared

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (7.44%) MS Exchange
2 49 (6.18%) Blackberry Enterprise Server
3 22 (2.77%) IBM Notes
4 19 (2.40%) Exchange Server 2010
5 13 (1.64%) Exchange Server 2007
6 12 (1.51%) SharePoint
7 9 (1.13%) Exchange Server 2013
8 7 (0.88%) Skype for Business
9 5 (0.63%) Exchange Server 2003
9 5 (0.63%) SharePoint 2013
10 3 (0.38%) SharePoint 2010
11 2 (0.25%) Moodle
12 1 (0.13%) CMS
Applications
1 290 (36.57%) MS Office
2 174 (21.94%) MS Excel
3 12 (1.51%) MS PowerPoint
4 5 (0.63%) MS Visio
4 5 (0.63%) Spreadsheet
5 3 (0.38%) Acrobat
6 1 (0.13%) Adobe Illustrator
6 1 (0.13%) InDesign
6 1 (0.13%) MS Project
6 1 (0.13%) SOLIDWORKS
Business Applications
1 7 (0.88%) Dynamics CRM
2 6 (0.76%) Remedy ITSM
3 1 (0.13%) Dynamics NAV
3 1 (0.13%) PeopleSoft HRMS
3 1 (0.13%) SAP Oil and Gas
3 1 (0.13%) SystmOne
3 1 (0.13%) Visualfiles
Cloud Services
1 42 (5.30%) Office 365
2 2 (0.25%) Amazon AWS
2 2 (0.25%) IaaS
2 2 (0.25%) Microsoft Azure
2 2 (0.25%) OneDrive
3 1 (0.13%) Cloud Computing
3 1 (0.13%) Google Drive
Communications & Networking
1 27 (3.40%) TCP/IP
2 26 (3.28%) Internet
3 19 (2.40%) Wireless
4 18 (2.27%) LAN
4 18 (2.27%) Remote Desktop
5 16 (2.02%) VPN
6 15 (1.89%) DNS
6 15 (1.89%) WAN
7 13 (1.64%) DHCP
8 10 (1.26%) Intranet
9 9 (1.13%) VoIP
10 8 (1.01%) Wi-Fi
11 7 (0.88%) Skype
12 5 (0.63%) Firewall
13 2 (0.25%) ADSL
13 2 (0.25%) ATM
13 2 (0.25%) Broadband
13 2 (0.25%) IP Telephony
13 2 (0.25%) LDAP
14 1 (0.13%) Cisco IOS
Database & Business Intelligence
1 2 (0.25%) Oracle BI EE
1 2 (0.25%) SQL Server
2 1 (0.13%) BusinessObjects
2 1 (0.13%) BusinessObjects Business Intelligence
2 1 (0.13%) MS Access
2 1 (0.13%) SQL Server 2005
2 1 (0.13%) SQL Server 2008
2 1 (0.13%) SQL Server 2012
General
1 83 (10.47%) Finance
2 53 (6.68%) Legal
3 42 (5.30%) Law
4 29 (3.66%) Retail
5 18 (2.27%) Telecoms
6 15 (1.89%) Financial Institution
7 13 (1.64%) German Language
7 13 (1.64%) Spanish Language
8 12 (1.51%) Banking
9 11 (1.39%) French Language
10 10 (1.26%) Italian Language
11 9 (1.13%) Portuguese Language
12 8 (1.01%) Russian Language
13 7 (0.88%) Dutch Language
13 7 (0.88%) Publishing
14 6 (0.76%) Back Office
15 5 (0.63%) Advertising
15 5 (0.63%) Japanese Language
15 5 (0.63%) Marketing
16 4 (0.50%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.13%) Web Services
1 1 (0.13%) X-Windows
Miscellaneous
1 78 (9.84%) Blackberry
2 66 (8.32%) Analytical Skills
3 42 (5.30%) iPhone
4 30 (3.78%) iPad
5 23 (2.90%) NHS
6 16 (2.02%) Management Information System
7 13 (1.64%) Smartphone
8 12 (1.51%) Computer Science
9 11 (1.39%) Fat Client
9 11 (1.39%) Thin Client
10 10 (1.26%) Driving Licence
11 9 (1.13%) Enterprise Software
11 9 (1.13%) Video Conferencing
12 7 (0.88%) EPoS
13 6 (0.76%) Wiki
14 5 (0.63%) Client/Server
15 4 (0.50%) CMDB
15 4 (0.50%) Data Centre
16 3 (0.38%) BYOD
16 3 (0.38%) Reinsurance
Operating Systems
1 440 (55.49%) Windows
2 252 (31.78%) Windows 7
3 95 (11.98%) Windows XP
4 47 (5.93%) Windows 8
5 42 (5.30%) Windows Server
6 39 (4.92%) Windows 10
7 24 (3.03%) Android
8 22 (2.77%) Mac OS X
9 21 (2.65%) Windows Server 2008
10 17 (2.14%) Windows Server 2003
11 10 (1.26%) Windows 2000
12 8 (1.01%) Linux
12 8 (1.01%) Windows Server 2012
12 8 (1.01%) Windows Vista
13 7 (0.88%) Mac OS
14 6 (0.76%) Apple iOS
15 3 (0.38%) Unix
16 2 (0.25%) Windows Mobile
17 1 (0.13%) Windows NT
Processes & Methodologies
1 327 (41.24%) ITIL
2 128 (16.14%) Service Management
3 86 (10.84%) Incident Management
4 62 (7.82%) ITSM
5 61 (7.69%) Problem Management
6 34 (4.29%) Service Delivery
7 30 (3.78%) CRM
8 29 (3.66%) Root Cause Analysis
9 25 (3.15%) ITIL V3
10 20 (2.52%) Change Management
11 13 (1.64%) Asset Management
11 13 (1.64%) Time Management
12 12 (1.51%) Document Management
12 12 (1.51%) Information Security
13 11 (1.39%) Agile Software Development
13 11 (1.39%) Trend Analysis
14 10 (1.26%) Stakeholder Management
15 9 (1.13%) ERP
15 9 (1.13%) Software Deployment
15 9 (1.13%) Workflow
Programming Languages
1 12 (1.51%) SQL
2 1 (0.13%) C
Qualifications
1 63 (7.94%) Security Cleared
2 52 (6.56%) ITIL Certification
3 37 (4.67%) SC Cleared
4 25 (3.15%) Microsoft Certification
5 17 (2.14%) Degree
5 17 (2.14%) MCP
6 13 (1.64%) ITIL Foundation Certificate
6 13 (1.64%) MOS
7 8 (1.01%) DV Cleared
8 7 (0.88%) MCITP
9 5 (0.63%) MCDST
9 5 (0.63%) MCSE
9 5 (0.63%) NVQ Level 3
10 4 (0.50%) A+ Certification
10 4 (0.50%) BPSS Clearance
10 4 (0.50%) DBS Check
11 3 (0.38%) MCSA
12 2 (0.25%) MCTS
13 1 (0.13%) Cisco Certification
13 1 (0.13%) JNCIA
Quality Assurance & Compliance
1 123 (15.51%) SLA
2 2 (0.25%) ISO 9001
2 2 (0.25%) QA
System Software
1 390 (49.18%) Active Directory
2 22 (2.77%) VMware Infrastructure
3 13 (1.64%) vSphere
4 11 (1.39%) Virtual Desktop
4 11 (1.39%) XenApp
5 4 (0.50%) Terminal Services
5 4 (0.50%) Virtual Machines
6 1 (0.13%) Hyper-V
6 1 (0.13%) Microsoft App-V
6 1 (0.13%) Virtual Servers
6 1 (0.13%) XenServer
Systems Management
1 36 (4.54%) SCCM
2 13 (1.64%) Systems Management Server (SMS)
3 9 (1.13%) AirWatch
4 8 (1.01%) DameWare
5 3 (0.38%) OVSD
5 3 (0.38%) SCSM
5 3 (0.38%) WSUS
6 2 (0.25%) Netcool
7 1 (0.13%) BMC Marimba
7 1 (0.13%) Nagios
7 1 (0.13%) OpenView
Vendors
1 310 (39.09%) Microsoft
2 83 (10.47%) Citrix
3 38 (4.79%) ServiceNow
4 36 (4.54%) Cisco
5 31 (3.91%) LANDesk
6 28 (3.53%) Apple
6 28 (3.53%) VMware
7 26 (3.28%) HP
8 22 (2.77%) Lotus
9 20 (2.52%) Remedy
10 14 (1.77%) iManage
11 11 (1.39%) Altiris
11 11 (1.39%) SAP
12 10 (1.26%) Dell
13 7 (0.88%) Mitel
14 6 (0.76%) MobileIron
15 5 (0.63%) Adobe
15 5 (0.63%) BMC
15 5 (0.63%) Wyse
16 4 (0.50%) Sun
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