The statistics below represent IT contracts advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 268 245 223
Rank change year-on-year
-23 -22
Contract jobs requiring a Service Desk Analyst 439 521 502
As % of all contract IT jobs located in England 0.89% 0.98% 0.98%
As % of the Job Titles category 0.94% 1.04% 1.04%
Number of daily rates quoted 196 178 212
Median daily rate £125 £128 £150
Median daily rate % change year-on-year
-1.96% -15.00%
90% offered a daily rate of more than £90 £103 £101
10% offered a daily rate of more than £225 £200 £200
UK excluding London median daily rate £120 £120 £125
% change year-on-year
- -4.00%
Number of hourly rates quoted 138 205 172
Median hourly rate £13.00 £13.50 £14.02
Median hourly rate % change year-on-year
-3.70% -3.70%
90% offered a hourly rate of more than £10.00 £10.16 £10.50
10% offered a hourly rate of more than £16.50 £19.00 £19.50
UK excluding London median hourly rate £12.13 £13.50 £12.85
% change year-on-year
-10.18% +5.05%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46883 50243 48342
As % of all contract IT jobs located in England 94.74% 94.97% 94.78%
Number of daily rates quoted 30886 32538 29753
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1439 1894 1939
Median hourly rate £17.00 £17.00 £16.70
Median hourly rate % change year-on-year
- +1.82%
90% offered a hourly rate of more than £11.00 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.00 £37.80
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 27 August 2016.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 27 August 2016.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -22 139 £137 -19.35% 15
South East +16 87 £140 +16.66% 19
Yorkshire +10 46 £110 -2.22% 9
West Midlands -11 41 £80 -27.27% 7
East of England -14 36 £108 -17.30% 6
East Midlands -2 33 £83 -20.95% 2
South West -3 28 £179 +48.95% 6
North West -13 24 £110 -6.38% 4
North East -32 5 £100 - 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 27 August 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Analyst in the job title.

1 554 (62.53%) Windows
2 475 (53.61%) Active Directory
3 361 (40.74%) MS Office
4 330 (37.25%) Microsoft
5 322 (36.34%) Windows 7
6 309 (34.88%) ITIL
7 236 (26.64%) MS Excel
8 176 (19.86%) Finance
9 166 (18.74%) Citrix
10 149 (16.82%) Incident Management
11 142 (16.03%) Blackberry
12 133 (15.01%) Windows XP
13 129 (14.56%) SLA
14 106 (11.96%) Service Management
15 92 (10.38%) MS Exchange
16 83 (9.37%) Law
17 75 (8.47%) Windows 8
18 67 (7.56%) Office 365
19 66 (7.45%) ITSM
20 64 (7.22%) Document Management
21 61 (6.88%) Windows Server
22 57 (6.43%) Analytical Skills
22 57 (6.43%) Legal
23 56 (6.32%) VPN
24 55 (6.21%) TCP/IP
25 49 (5.53%) Microsoft Certification
26 48 (5.42%) LAN
27 47 (5.30%) Problem Management
27 47 (5.30%) Windows Server 2008
27 47 (5.30%) SCCM

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (10.38%) MS Exchange
2 40 (4.51%) Blackberry Enterprise Server
3 30 (3.39%) SharePoint
4 26 (2.93%) Exchange Server 2010
5 21 (2.37%) IBM Notes
6 18 (2.03%) Exchange Server 2007
7 15 (1.69%) Skype for Business
8 13 (1.47%) Exchange Server 2003
9 7 (0.79%) SharePoint 2010
10 6 (0.68%) Exchange Server 2013
11 4 (0.45%) IIS
12 3 (0.34%) CMS
12 3 (0.34%) SharePoint 2013
13 1 (0.11%) K2 blackpearl
13 1 (0.11%) Office Communications Server
Applications
1 361 (40.74%) MS Office
2 236 (26.64%) MS Excel
3 22 (2.48%) MS PowerPoint
4 6 (0.68%) Acrobat
4 6 (0.68%) MS Visio
5 5 (0.56%) Spreadsheet
6 1 (0.11%) AutoCAD
6 1 (0.11%) MS Project
6 1 (0.11%) Photoshop
Business Applications
1 6 (0.68%) Remedy ITSM
2 2 (0.23%) Remedy AR System
3 1 (0.11%) Dynamics CRM
3 1 (0.11%) SAP ERP
Cloud Services
1 67 (7.56%) Office 365
2 7 (0.79%) Mimecast
3 4 (0.45%) Google Apps
4 3 (0.34%) OneDrive
4 3 (0.34%) SaaS
5 2 (0.23%) Amazon AWS
5 2 (0.23%) IaaS
5 2 (0.23%) Microsoft Azure
6 1 (0.11%) Cloud Computing
Communications & Networking
1 56 (6.32%) VPN
2 55 (6.21%) TCP/IP
3 48 (5.42%) LAN
4 40 (4.51%) WAN
5 32 (3.61%) DNS
6 30 (3.39%) Internet
6 30 (3.39%) Remote Desktop
7 29 (3.27%) DHCP
8 19 (2.14%) Wireless
9 13 (1.47%) Intranet
10 12 (1.35%) Skype
11 11 (1.24%) Wi-Fi
12 7 (0.79%) VoIP
13 6 (0.68%) Firewall
14 5 (0.56%) Broadband
14 5 (0.56%) Ethernet
15 4 (0.45%) ADSL
15 4 (0.45%) Cisco IOS
15 4 (0.45%) WebEx
16 3 (0.34%) IP Telephony
Database & Business Intelligence
1 4 (0.45%) SQL Server
2 2 (0.23%) Amazon RDS
2 2 (0.23%) SQL Server 2008
Development Applications
1 3 (0.34%) JIRA
2 1 (0.11%) MSI
General
1 176 (19.86%) Finance
2 83 (9.37%) Law
3 57 (6.43%) Legal
4 28 (3.16%) Banking
5 24 (2.71%) Retail
6 14 (1.58%) Japanese Language
7 13 (1.47%) Italian Language
7 13 (1.47%) Telecoms
8 11 (1.24%) Financial Institution
8 11 (1.24%) German Language
9 10 (1.13%) Back Office
10 9 (1.02%) French Language
11 7 (0.79%) Spanish Language
12 6 (0.68%) Marketing
13 5 (0.56%) Dutch Language
13 5 (0.56%) International Banking
14 4 (0.45%) Portuguese Language
15 3 (0.34%) Local Government
15 3 (0.34%) Pharmaceutical
15 3 (0.34%) Publishing
Libraries, Frameworks & Software Standards
1 5 (0.56%) Middleware
2 2 (0.23%) Web Services
3 1 (0.11%) HTML
3 1 (0.11%) Software Packaging
3 1 (0.11%) X-Windows
Miscellaneous
1 142 (16.03%) Blackberry
2 57 (6.43%) Analytical Skills
3 36 (4.06%) iPhone
4 28 (3.16%) iPad
5 24 (2.71%) NHS
6 22 (2.48%) Management Information System
7 16 (1.81%) Smartphone
8 15 (1.69%) Driving Licence
9 8 (0.90%) AS400
9 8 (0.90%) Mathematics
10 7 (0.79%) Computer Science
11 6 (0.68%) BYOD
11 6 (0.68%) Enterprise Software
11 6 (0.68%) Fat Client
11 6 (0.68%) Thin Client
12 4 (0.45%) Client/Server
12 4 (0.45%) Data Centre
12 4 (0.45%) Handset
12 4 (0.45%) Virtual Team
13 3 (0.34%) Economics
Operating Systems
1 554 (62.53%) Windows
2 322 (36.34%) Windows 7
3 133 (15.01%) Windows XP
4 75 (8.47%) Windows 8
5 61 (6.88%) Windows Server
6 47 (5.30%) Windows Server 2008
7 37 (4.18%) Windows 10
7 37 (4.18%) Windows Server 2003
8 30 (3.39%) Mac OS X
9 17 (1.92%) Android
10 15 (1.69%) Apple iOS
11 14 (1.58%) Windows Server 2012
12 11 (1.24%) Windows 2000
13 9 (1.02%) Unix
14 6 (0.68%) Linux
15 4 (0.45%) Windows NT
15 4 (0.45%) Windows Vista
16 3 (0.34%) Mac OS
16 3 (0.34%) MVS
17 2 (0.23%) Red Hat Enterprise Linux
Processes & Methodologies
1 309 (34.88%) ITIL
2 149 (16.82%) Incident Management
3 106 (11.96%) Service Management
4 66 (7.45%) ITSM
5 64 (7.22%) Document Management
6 47 (5.30%) Problem Management
7 29 (3.27%) Service Delivery
8 25 (2.82%) ITIL V3
9 24 (2.71%) Time Management
10 17 (1.92%) Root Cause Analysis
11 16 (1.81%) Change Management
12 12 (1.35%) Knowledge Management
13 10 (1.13%) Ticket Management
14 9 (1.02%) Coaching
14 9 (1.02%) ERP
14 9 (1.02%) Mentoring
14 9 (1.02%) Network Management
15 8 (0.90%) Risk Analysis
16 6 (0.68%) Configuration Management
16 6 (0.68%) Continuous Improvement
Programming Languages
1 15 (1.69%) C
2 9 (1.02%) SQL
3 2 (0.23%) PowerShell
4 1 (0.11%) JavaScript
4 1 (0.11%) VBA
Qualifications
1 49 (5.53%) Microsoft Certification
2 42 (4.74%) Security Cleared
3 34 (3.84%) MCP
4 25 (2.82%) ITIL Certification
5 22 (2.48%) SC Cleared
6 19 (2.14%) Degree
6 19 (2.14%) ITIL Foundation Certificate
7 18 (2.03%) MCSE
8 15 (1.69%) MCDST
9 11 (1.24%) MCSA
10 10 (1.13%) A+ Certification
10 10 (1.13%) MOS
11 8 (0.90%) Cisco Certification
12 7 (0.79%) DV Cleared
13 5 (0.56%) CCNA
14 4 (0.45%) MCITP
14 4 (0.45%) MCTS
15 3 (0.34%) BPSS Clearance
16 1 (0.11%) CTC Cleared
16 1 (0.11%) ECDL
Quality Assurance & Compliance
1 129 (14.56%) SLA
2 2 (0.23%) ISO 9001
2 2 (0.23%) Sarbanes-Oxley
3 1 (0.11%) Disclosure Scotland
System Software
1 475 (53.61%) Active Directory
2 16 (1.81%) VMware Infrastructure
3 15 (1.69%) XenApp
4 12 (1.35%) Virtual Desktop
5 7 (0.79%) Terminal Services
6 6 (0.68%) vSphere
7 4 (0.45%) Terminal Server
7 4 (0.45%) XenDesktop
8 2 (0.23%) UAG
8 2 (0.23%) Virtual Machines
9 1 (0.11%) BitLocker
9 1 (0.11%) Hyper-V
9 1 (0.11%) Virtual Servers
Systems Management
1 47 (5.30%) SCCM
2 7 (0.79%) Backup Exec
2 7 (0.79%) HP SIM
2 7 (0.79%) Symantec Endpoint Protection
3 6 (0.68%) DameWare
4 4 (0.45%) BMC Marimba
4 4 (0.45%) SCSM
5 3 (0.34%) OVSD
5 3 (0.34%) WSUS
6 2 (0.23%) SCOM
6 2 (0.23%) Systems Management Server (SMS)
6 2 (0.23%) Unicenter
7 1 (0.11%) AirWatch
7 1 (0.11%) ServiceCenter
Vendors
1 330 (37.25%) Microsoft
2 166 (18.74%) Citrix
3 45 (5.08%) Remedy
4 44 (4.97%) HP
5 40 (4.51%) ServiceNow
6 39 (4.40%) Cisco
7 32 (3.61%) LANDesk
7 32 (3.61%) VMware
8 26 (2.93%) Apple
9 21 (2.37%) Lotus
10 19 (2.14%) iManage
11 14 (1.58%) Avaya
12 13 (1.47%) Mitel
13 12 (1.35%) Google
13 12 (1.35%) Sun
14 11 (1.24%) BMC
15 10 (1.13%) Adobe
16 8 (0.90%) IBM
16 8 (0.90%) Symantec
17 7 (0.79%) Becrypt
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Posted: 2 days ago
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