The statistics below represent IT contracts advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 263 203 208
Rank change year-on-year
-60 +5
Contract jobs requiring a Service Desk Analyst 441 549 483
As % of all contract IT jobs located in England 0.89% 1.11% 1.01%
As % of the Job Titles category 0.94% 1.18% 1.06%
Number of daily rates quoted 175 160 174
Median daily rate £135 £130 £125
Median daily rate % change year-on-year
+3.84% +4.00%
90% offered a daily rate of more than £100 £100 £98
10% offered a daily rate of more than £225 £200 £190
UK excluding London median daily rate £125 £125 £120
% change year-on-year
- +4.16%
Number of hourly rates quoted 150 249 187
Median hourly rate £14.00 £13.00 £14.50
Median hourly rate % change year-on-year
+7.69% -10.34%
90% offered a hourly rate of more than £10.20 £10.25 £9.97
10% offered a hourly rate of more than £19.00 £17.90 £20.00
UK excluding London median hourly rate £14.00 £12.50 £14.00
% change year-on-year
+12.00% -10.71%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46810 46709 45359
As % of all contract IT jobs located in England 94.91% 94.75% 94.56%
Number of daily rates quoted 30921 29327 28458
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £265 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1329 1862 1932
Median hourly rate £17.98 £16.83 £17.00
Median hourly rate % change year-on-year
+6.83% -1.02%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £43.50 £40.68 £40.00
UK excluding London median hourly rate £17.50 £16.00 £16.50
% change year-on-year
+9.37% -3.03%

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 26 May 2016.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 26 May 2016.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -34 114 £170 +6.25% 14
South East -18 93 £150 +11.11% 17
East of England +15 75 £128 +27.50% 5
Yorkshire +10 40 £125 +4.16% 4
North West -27 36 £110 -26.66% 6
West Midlands -6 31 £125 - 5
East Midlands -15 25 £105 +29.62% 4
South West -8 22 £125 -0.19% 10
North East -86 6 £110 -8.33% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 May 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Analyst in the job title.

1 531 (63.59%) Windows
2 472 (56.53%) Active Directory
3 337 (40.36%) MS Office
4 320 (38.32%) Windows 7
5 309 (37.01%) Microsoft
6 295 (35.33%) ITIL
7 197 (23.59%) MS Excel
8 173 (20.72%) Citrix
9 154 (18.44%) Finance
10 151 (18.08%) Windows XP
11 145 (17.37%) Blackberry
12 126 (15.09%) Incident Management
13 97 (11.62%) MS Exchange
13 97 (11.62%) SLA
14 95 (11.38%) Service Management
15 93 (11.14%) Law
16 84 (10.06%) Windows 8
17 73 (8.74%) Windows Server
18 65 (7.78%) Document Management
19 60 (7.19%) Windows Server 2008
20 56 (6.71%) Legal
21 52 (6.23%) Office 365
22 50 (5.99%) TCP/IP
23 46 (5.51%) Microsoft Certification
24 45 (5.39%) Windows Server 2003
24 45 (5.39%) Cisco
25 44 (5.27%) LAN
25 44 (5.27%) WAN
25 44 (5.27%) Blackberry Enterprise Server
26 43 (5.15%) MCP

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 97 (11.62%) MS Exchange
2 44 (5.27%) Blackberry Enterprise Server
3 34 (4.07%) IBM Notes
4 30 (3.59%) SharePoint
5 28 (3.35%) Exchange Server 2010
6 15 (1.80%) Exchange Server 2003
7 10 (1.20%) Exchange Server 2007
8 9 (1.08%) SharePoint 2010
9 7 (0.84%) Skype for Business
10 6 (0.72%) Exchange Server 2013
11 4 (0.48%) IBM Domino
11 4 (0.48%) IIS
12 3 (0.36%) SharePoint 2013
13 2 (0.24%) CMS
14 1 (0.12%) K2 blackpearl
14 1 (0.12%) Office Communications Server
Applications
1 337 (40.36%) MS Office
2 197 (23.59%) MS Excel
3 18 (2.16%) MS PowerPoint
4 8 (0.96%) Acrobat
5 6 (0.72%) MS Visio
6 3 (0.36%) Spreadsheet
7 1 (0.12%) AutoCAD
7 1 (0.12%) MS Project
7 1 (0.12%) Photoshop
Business Applications
1 2 (0.24%) Remedy AR System
2 1 (0.12%) Dynamics NAV
2 1 (0.12%) SAP Oil and Gas
Cloud Services
1 52 (6.23%) Office 365
2 12 (1.44%) Mimecast
3 3 (0.36%) OneDrive
4 2 (0.24%) Amazon AWS
4 2 (0.24%) Google Apps
4 2 (0.24%) IaaS
4 2 (0.24%) Microsoft Azure
5 1 (0.12%) SaaS
Communications & Networking
1 50 (5.99%) TCP/IP
2 44 (5.27%) LAN
2 44 (5.27%) WAN
3 40 (4.79%) VPN
4 30 (3.59%) Internet
5 23 (2.75%) Remote Desktop
6 19 (2.28%) Wireless
7 18 (2.16%) DNS
8 14 (1.68%) DHCP
9 13 (1.56%) Intranet
10 7 (0.84%) Skype
11 6 (0.72%) ATM
11 6 (0.72%) VoIP
12 5 (0.60%) Ethernet
12 5 (0.60%) Wi-Fi
13 4 (0.48%) ADSL
13 4 (0.48%) Broadband
13 4 (0.48%) Firewall
14 3 (0.36%) Extranet
14 3 (0.36%) WebEx
Database & Business Intelligence
1 3 (0.36%) SQL Server
1 3 (0.36%) SQL Server 2008
2 2 (0.24%) Amazon RDS
2 2 (0.24%) SQL Server 2005
Development Applications
1 3 (0.36%) JIRA
2 2 (0.24%) Yeoman
General
1 154 (18.44%) Finance
2 93 (11.14%) Law
3 56 (6.71%) Legal
4 29 (3.47%) Banking
5 15 (1.80%) German Language
5 15 (1.80%) Retail
6 14 (1.68%) Telecoms
7 12 (1.44%) Italian Language
8 10 (1.20%) Back Office
8 10 (1.20%) French Language
9 8 (0.96%) International Banking
9 8 (0.96%) Local Government
10 7 (0.84%) Spanish Language
11 6 (0.72%) Dutch Language
11 6 (0.72%) Japanese Language
12 4 (0.48%) Manufacturing
12 4 (0.48%) Portuguese Language
12 4 (0.48%) Publishing
13 3 (0.36%) Financial Institution
13 3 (0.36%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (0.24%) Middleware
1 2 (0.24%) Software Packaging
2 1 (0.12%) .NET
2 1 (0.12%) HTML
2 1 (0.12%) X-Windows
Miscellaneous
1 145 (17.37%) Blackberry
2 40 (4.79%) Analytical Skills
3 30 (3.59%) NHS
4 24 (2.87%) iPad
5 23 (2.75%) iPhone
6 17 (2.04%) Management Information System
7 13 (1.56%) Driving Licence
8 12 (1.44%) AS400
9 9 (1.08%) Mathematics
10 8 (0.96%) Mobile Computing
10 8 (0.96%) Smartphone
10 8 (0.96%) Video Conferencing
11 6 (0.72%) Fat Client
11 6 (0.72%) Thin Client
12 4 (0.48%) Client/Server
12 4 (0.48%) Data Centre
12 4 (0.48%) Enterprise Software
13 3 (0.36%) BYOD
13 3 (0.36%) Computer Science
13 3 (0.36%) PMI
Operating Systems
1 531 (63.59%) Windows
2 320 (38.32%) Windows 7
3 151 (18.08%) Windows XP
4 84 (10.06%) Windows 8
5 73 (8.74%) Windows Server
6 60 (7.19%) Windows Server 2008
7 45 (5.39%) Windows Server 2003
8 27 (3.23%) Windows Server 2012
9 19 (2.28%) Windows 10
10 18 (2.16%) Android
11 15 (1.80%) Apple iOS
12 13 (1.56%) Windows 2000
13 10 (1.20%) Mac OS X
14 9 (1.08%) Unix
15 8 (0.96%) Linux
16 5 (0.60%) Windows Vista
17 4 (0.48%) Windows NT
18 2 (0.24%) NetWare
18 2 (0.24%) Red Hat Enterprise Linux
19 1 (0.12%) Mac OS
Processes & Methodologies
1 295 (35.33%) ITIL
2 126 (15.09%) Incident Management
3 95 (11.38%) Service Management
4 65 (7.78%) Document Management
5 39 (4.67%) ITSM
6 36 (4.31%) Problem Management
7 28 (3.35%) Service Delivery
8 23 (2.75%) Time Management
9 21 (2.51%) Change Management
10 20 (2.40%) Coaching
11 19 (2.28%) ITIL V3
12 18 (2.16%) Mentoring
13 11 (1.32%) CRM
13 11 (1.32%) Root Cause Analysis
14 10 (1.20%) Change Control
14 10 (1.20%) Continuous Improvement
15 6 (0.72%) Fault Management
15 6 (0.72%) Project Management
15 6 (0.72%) Release Management
16 5 (0.60%) Practice Management
Programming Languages
1 15 (1.80%) C
2 9 (1.08%) SQL
3 3 (0.36%) PowerShell
4 1 (0.12%) JavaScript
4 1 (0.12%) VBA
Qualifications
1 46 (5.51%) Microsoft Certification
2 43 (5.15%) MCP
3 40 (4.79%) Security Cleared
4 36 (4.31%) ITIL Certification
5 27 (3.23%) Degree
6 20 (2.40%) ITIL Foundation Certificate
7 17 (2.04%) MCSE
8 15 (1.80%) SC Cleared
9 14 (1.68%) MCDST
9 14 (1.68%) MCSA
10 11 (1.32%) Cisco Certification
11 8 (0.96%) CCNA
11 8 (0.96%) MOS
12 6 (0.72%) A+ Certification
13 5 (0.60%) MCITP
14 3 (0.36%) DV Cleared
14 3 (0.36%) HND
14 3 (0.36%) PMI Certification
15 2 (0.24%) BPSS Clearance
16 1 (0.12%) DBS Check
Quality Assurance & Compliance
1 97 (11.62%) SLA
2 2 (0.24%) Disclosure Scotland
2 2 (0.24%) Sarbanes-Oxley
3 1 (0.12%) COBIT
3 1 (0.12%) ISO 9001
3 1 (0.12%) QA
System Software
1 472 (56.53%) Active Directory
2 19 (2.28%) VMware Infrastructure
3 9 (1.08%) XenApp
4 7 (0.84%) Terminal Services
5 6 (0.72%) Terminal Server
6 5 (0.60%) vSphere
7 4 (0.48%) Citrix Presentation Server
7 4 (0.48%) Hyper-V
7 4 (0.48%) XenDesktop
8 3 (0.36%) BitLocker
9 1 (0.12%) UAG
9 1 (0.12%) VMware ESX
9 1 (0.12%) Xen
Systems Management
1 33 (3.95%) SCCM
2 13 (1.56%) Backup Exec
2 13 (1.56%) DameWare
3 9 (1.08%) HP SIM
3 9 (1.08%) Symantec Endpoint Protection
4 5 (0.60%) BMC Marimba
5 4 (0.48%) OpenView
6 2 (0.24%) ServiceCenter
6 2 (0.24%) Systems Management Server (SMS)
6 2 (0.24%) Unicenter
7 1 (0.12%) Foglight
7 1 (0.12%) Nagios
7 1 (0.12%) OVSD
7 1 (0.12%) SCSM
7 1 (0.12%) WSUS
Vendors
1 309 (37.01%) Microsoft
2 173 (20.72%) Citrix
3 45 (5.39%) Cisco
4 35 (4.19%) HP
5 34 (4.07%) Lotus
6 33 (3.95%) Remedy
7 30 (3.59%) VMware
8 29 (3.47%) LANDesk
9 25 (2.99%) iManage
10 24 (2.87%) Apple
11 21 (2.51%) ServiceNow
12 16 (1.92%) Google
13 13 (1.56%) Symantec
14 12 (1.44%) Adobe
14 12 (1.44%) Avaya
15 11 (1.32%) IBM
16 9 (1.08%) Becrypt
17 8 (0.96%) PeopleSoft
18 7 (0.84%) BMC
19 6 (0.72%) Sun
Brighton, East Sussex
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £15.00 per hour
Posted: 14 hours ago
Peterborough, Cambridgeshire
The Bridge Ltd
Rate: Market rate
Posted: 17 hours ago
Croydon, Surrey
LV
Rate: Competitive
Posted: 18 hours ago
Peterborough, Cambridgeshire
Harvey Nash plc
Rate: £90 - £110 per day
Posted: Yesterday
Peterborough, Cambridgeshire
HAYS INFORMATION TECHNOLOGY
Rate: £90.00 - £110.00 per day
Posted: Yesterday
Bath, Avon
HAYS INFORMATION TECHNOLOGY
Rate: £14 - £16 per hour
Posted: Yesterday
Guildford, Surrey
Austin Fraser
Rate: £110 - £130 per day
Posted: 2 days ago
Bristol, Avon
Lorien Resourcing
Posted: 2 days ago
South East
Talent Spa
Rate: £175pd
Posted: Yesterday
Leamington Spa, Warwickshire
Lorien Resourcing
Posted: 3 days ago
Bristol, Avon
Experis Ltd
Rate: £120 - £130 per day
Posted: 6 days ago
West Sussex
Harvey Nash plc
Rate: £160 - £215 per day
Posted: 3 days ago
Colchester, Essex
Information Technology Services
Rate: £18 - 20 per hour
Posted: 4 days ago
Ripon, North Yorkshire
Global Technology Solutions Ltd
Rate: £18.00 - £19.00 per hour
Posted: 3 days ago
Warrington, Cheshire
Rullion IT Plus
Posted: 3 days ago
Bath
Hays Specialist Recruitment Ltd
Rate: £9 - £12 per hour
Posted: 11 days ago
Chester
Hays Specialist Recruitment Ltd
Rate: £13.00 - £14.00 per hour
Posted: 10 days ago
London
Global Technology Solutions Ltd
Rate: £150 - £175 per day
Posted: 6 days ago
Liverpool
Hays Specialist Recruitment Ltd
Rate: £11.30 - £13.68 per hour
Posted: 10 days ago
Exeter
Hays Specialist Recruitment Ltd
Rate: £9.64 - £11.58 per hour
Posted: 21 days ago
Bath
Hays Specialist Recruitment Ltd
Rate: Market Rate
Posted: 10 days ago
Fareham
Spectrum IT
Rate: £120 - £130 per day
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Colchester
Pertemps IT
Rate: Up to £14 per hour all inclusive
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Feltham
Hays London City Cheapside
Rate: £20.00 per hour
Posted: 9 days ago
Milton Keynes
Capita Defence & Security Resourcing
Rate: £220 - £250 per day
Posted: 20 days ago
London
Venturi
Rate: £18.00 - £24.00 per annum
Posted: 27 days ago
Newcastle upon Tyne, Tyne and Wear, North East...
AWD online
Rate: up to £9.48 per hour
Posted: 21 days ago