The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 194 204 205
Rank change year-on-year
+10 +1
Contract jobs requiring a Service Desk Analyst 523 437 378
As % of all contract IT jobs located in England 1.13% 0.98% 0.92%
As % of the Job Titles category 1.22% 1.06% 0.99%
Number of daily rates quoted 201 177 96
Average daily rate
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of your Daily Rate
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£138 £120 £145
Average daily rate % change year-on-year
+14.58% -17.24%
90% offered a daily rate of more than £110 £70 £90
10% offered a daily rate of more than £188 £204 £210
UK excluding London average daily rate £125 £93 £110
% change year-on-year
+35.13% -15.90%
Number of hourly rates quoted 227 138 180
Average hourly rate £12.50 £13.25 £13.00
Average hourly rate % change year-on-year
-5.66% +1.92%
90% offered a hourly rate of more than £10.50 £9.98 £10.00
10% offered a hourly rate of more than £17.50 £17.65 £20.00
UK excluding London average hourly rate £12.45 £12.50 £12.00
% change year-on-year
-0.44% +4.16%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
42723 41204 38282
As % of all contract IT jobs located in England 92.41% 92.58% 92.96%
Number of daily rates quoted 27234 25076 22174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £243 £230 £235
10% offered a daily rate of more than £575 £575 £560
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1689 1858 2324
Average hourly rate £16.50 £17.50 £18.90
Average hourly rate % change year-on-year
-5.71% -7.40%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £39.00 £40.00
UK excluding London average hourly rate £16.16 £16.50 £18.00
% change year-on-year
-2.06% -8.33%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 27 January 2015.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 27 January 2015.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -2 149 £160 -15.78% 38
South East +3 93 £138 +5.76% 28
East of England +26 72 £148 +22.91% 12
West Midlands +31 54 £123 +11.36% 7
North West +3 50 £120 +9.09% 8
East Midlands -12 40 £91 +30.35% 6
South West -5 30 £125 +25.00% 6
Yorkshire -4 24 £113 +2.27% 15
North East -17 10 £125 +35.13%
Midlands - - - -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 27 January 2015, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 724 (62.63%) Windows
2 555 (48.01%) Active Directory
3 522 (45.16%) MS Office
4 474 (41.00%) Microsoft
5 472 (40.83%) ITIL
6 415 (35.90%) Windows 7
7 320 (27.68%) MS Excel
8 253 (21.89%) Windows XP
9 224 (19.38%) Citrix
10 178 (15.40%) SLA
11 170 (14.71%) Blackberry
12 159 (13.75%) Finance
13 152 (13.15%) Incident Management
14 140 (12.11%) Service Management
15 119 (10.29%) MS Exchange
16 107 (9.26%) Security Cleared
17 92 (7.96%) SC Cleared
18 89 (7.70%) Analytical Skills
19 81 (7.01%) Law
20 74 (6.40%) Legal
21 70 (6.06%) IBM Notes
21 70 (6.06%) Lotus
22 68 (5.88%) MCP
23 64 (5.54%) VPN
24 61 (5.28%) ITSM
25 58 (5.02%) Blackberry Enterprise Server
25 58 (5.02%) Remedy
26 57 (4.93%) HP
27 56 (4.84%) Microsoft Certification
28 51 (4.41%) LAN

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 27 January 2015, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 119 (10.29%) MS Exchange
2 70 (6.06%) IBM Notes
3 58 (5.02%) Blackberry Enterprise Server
4 37 (3.20%) SharePoint
5 28 (2.42%) Exchange Server 2010
6 25 (2.16%) WorkSite
7 18 (1.56%) Lync
8 16 (1.38%) Exchange Server 2007
9 9 (0.78%) Exchange Server 2003
9 9 (0.78%) CICS
10 3 (0.26%) CMS
11 2 (0.17%) IIS
11 2 (0.17%) Exchange Server 5.5
12 1 (0.087%) Moodle
12 1 (0.087%) Lotus Domino
Applications
1 522 (45.16%) MS Office
2 320 (27.68%) MS Excel
3 29 (2.51%) MS PowerPoint
4 6 (0.52%) MS Visio
4 6 (0.52%) Spreadsheet
5 2 (0.17%) Adobe Creative Suite
6 1 (0.087%) MS Project
6 1 (0.087%) AutoCAD
Business Applications
1 13 (1.12%) assyst
2 11 (0.95%) Remedy ITSM
3 2 (0.17%) Oracle EBS
3 2 (0.17%) Oracle General Ledger
3 2 (0.17%) Oracle EBS R12
4 1 (0.087%) Oracle iProcurement
4 1 (0.087%) Oracle Payables
4 1 (0.087%) Oracle Procure-to-Pay
4 1 (0.087%) Oracle Internet Expenses
4 1 (0.087%) Oracle Financials
Cloud Services
1 15 (1.30%) Office 365
2 14 (1.21%) Google Apps
3 1 (0.087%) SaaS
Communications & Networking
1 64 (5.54%) VPN
2 51 (4.41%) LAN
3 42 (3.63%) WAN
4 37 (3.20%) Internet
5 36 (3.11%) TCP/IP
6 24 (2.08%) VoIP
7 23 (1.99%) Wireless
8 13 (1.12%) Wi-Fi
9 12 (1.04%) DNS
10 10 (0.87%) ADSL
10 10 (0.87%) DHCP
11 7 (0.61%) Cisco IPT
12 6 (0.52%) IP Telephony
13 5 (0.43%) Firewall
13 5 (0.43%) Broadband
13 5 (0.43%) LDAP
14 4 (0.35%) PBX
15 3 (0.26%) Cisco IOS
15 3 (0.26%) Ethernet
15 3 (0.26%) ISDN
Database & Business Intelligence
1 3 (0.26%) SQL Server
2 2 (0.17%) MS Access
2 2 (0.17%) Oracle BI EE
3 1 (0.087%) Crystal Reports
3 1 (0.087%) EDRMS
General
1 159 (13.75%) Finance
2 81 (7.01%) Law
3 74 (6.40%) Legal
4 42 (3.63%) Banking
5 31 (2.68%) Retail
6 16 (1.38%) Investment Banking
6 16 (1.38%) Telecoms
7 14 (1.21%) Advertising
8 11 (0.95%) Manufacturing
8 11 (0.95%) French Language
9 9 (0.78%) Financial Institution
10 7 (0.61%) German Language
11 6 (0.52%) Local Government
12 4 (0.35%) Front Office
13 3 (0.26%) Russian Language
13 3 (0.26%) Dutch Language
13 3 (0.26%) Automotive
13 3 (0.26%) Publishing
13 3 (0.26%) Back Office
13 3 (0.26%) Military
Libraries, Frameworks & Software Standards
1 2 (0.17%) .NET
1 2 (0.17%) LINQ
2 1 (0.087%) XHR
2 1 (0.087%) JSON
2 1 (0.087%) Software Packaging
2 1 (0.087%) XMPP
2 1 (0.087%) COM
2 1 (0.087%) HTML
Miscellaneous
1 170 (14.71%) Blackberry
2 89 (7.70%) Analytical Skills
3 40 (3.46%) Management Information System
4 39 (3.37%) NHS
5 23 (1.99%) iPad
5 23 (1.99%) Video Conferencing
6 22 (1.90%) iPhone
7 14 (1.21%) Handset
8 13 (1.12%) PDA
9 12 (1.04%) Hedge funds
10 10 (0.87%) Thin Client
10 10 (0.87%) Fat Client
11 8 (0.69%) Computer Science
12 7 (0.61%) CMDB
12 7 (0.61%) Smartphone
12 7 (0.61%) EPoS
13 4 (0.35%) Mainframe
13 4 (0.35%) Statistics
13 4 (0.35%) User Experience
13 4 (0.35%) Performance Metrics
Operating Systems
1 724 (62.63%) Windows
2 415 (35.90%) Windows 7
3 253 (21.89%) Windows XP
4 44 (3.81%) Windows Server 2008
5 38 (3.29%) Windows Server 2003
6 33 (2.85%) Windows Vista
6 33 (2.85%) Android
7 28 (2.42%) Windows 8
8 23 (1.99%) Apple iOS
9 13 (1.12%) Mac OS
10 12 (1.04%) Windows NT
10 12 (1.04%) Mac OS X
11 10 (0.87%) Linux
11 10 (0.87%) Windows 2000 Server
12 8 (0.69%) Windows 2000
12 8 (0.69%) Windows Server 2012
13 7 (0.61%) UNIX
14 4 (0.35%) Windows Mobile
15 3 (0.26%) Red Hat Enterprise Linux
16 2 (0.17%) Windows Phone
Processes & Methodologies
1 472 (40.83%) ITIL
2 152 (13.15%) Incident Management
3 140 (12.11%) Service Management
4 61 (5.28%) ITSM
5 42 (3.63%) Service Delivery
6 40 (3.46%) Document Management
7 19 (1.64%) Change Management
7 19 (1.64%) Time Management
8 15 (1.30%) Problem Management
9 13 (1.12%) Asset Management
10 12 (1.04%) Migration
10 12 (1.04%) ITIL V3
11 11 (0.95%) Software Deployment
11 11 (0.95%) Service Desk Management
12 10 (0.87%) ITIL V2
13 8 (0.69%) E-Commerce
13 8 (0.69%) CRM
13 8 (0.69%) Knowledge Management
13 8 (0.69%) Logistics
14 7 (0.61%) Investment Management
Programming Languages
1 27 (2.34%) C
2 13 (1.12%) SQL
3 2 (0.17%) Java
4 1 (0.087%) VBScript
Qualifications
1 107 (9.26%) Security Cleared
2 92 (7.96%) SC Cleared
3 68 (5.88%) MCP
4 56 (4.84%) Microsoft Certification
5 41 (3.55%) ITIL Certification
5 41 (3.55%) ITIL Foundation Certificate
6 31 (2.68%) MOS
7 28 (2.42%) MCSE
8 27 (2.34%) Degree
9 14 (1.21%) DV Cleared
10 12 (1.04%) A+ Certification
11 8 (0.69%) MCSA
12 4 (0.35%) MCDST
13 3 (0.26%) MCITP
14 2 (0.17%) Cisco Certification
14 2 (0.17%) CNE
14 2 (0.17%) Novell Certification
14 2 (0.17%) CCNA
15 1 (0.087%) CTC Cleared
15 1 (0.087%) HND
Quality Assurance & Compliance
1 178 (15.40%) SLA
2 8 (0.69%) Sarbanes-Oxley
2 8 (0.69%) Dodd-Frank
3 1 (0.087%) COBIT
3 1 (0.087%) QA
System Software
1 555 (48.01%) Active Directory
2 14 (1.21%) Terminal Server
3 10 (0.87%) VMware Infrastructure
4 7 (0.61%) XenApp
5 4 (0.35%) Hyper-V
6 2 (0.17%) Terminal Services
7 1 (0.087%) XenDesktop
7 1 (0.087%) UAG
7 1 (0.087%) MetaFrame
Systems Management
1 32 (2.77%) OpenView
2 30 (2.60%) SCCM
3 24 (2.08%) Systems Management Server (SMS)
4 15 (1.30%) OVSD
5 6 (0.52%) Backup Exec
6 5 (0.43%) DameWare
7 2 (0.17%) Unicenter
7 2 (0.17%) SCOM
8 1 (0.087%) Casper Suite
8 1 (0.087%) CiscoWorks
8 1 (0.087%) MAILsweeper
8 1 (0.087%) Norton AntiVirus
8 1 (0.087%) ZENworks
8 1 (0.087%) Tivoli
8 1 (0.087%) Tivoli Storage Manager
Vendors
1 474 (41.00%) Microsoft
2 224 (19.38%) Citrix
3 70 (6.06%) Lotus
4 58 (5.02%) Remedy
5 57 (4.93%) HP
6 49 (4.24%) Cisco
7 28 (2.42%) VMware
8 21 (1.82%) Google
9 19 (1.64%) McAfee
10 17 (1.47%) Altiris
11 16 (1.38%) LANDesk
11 16 (1.38%) ServiceNow
12 15 (1.30%) Adobe
13 14 (1.21%) Symantec
13 14 (1.21%) Interwoven
14 13 (1.12%) Avaya
15 12 (1.04%) Sun
15 12 (1.04%) AppSense
16 11 (0.95%) SAP
17 8 (0.69%) Apple
City of London
Computer Futures
Posted: 2 hours ago
London
ARC IT Recruitment Ltd
Posted: 4 hours ago
Liverpool
Hays IT - Uk Posting account
Rate: £10.00 - £16.00 per hour
Posted: 5 hours ago
City, London
Global Technology Solutions Ltd
Rate: £150.00 - £160.00 per day
Posted: 7 hours ago
London
Marcus Donald People
Rate: £14 - £17 per hour
Posted: 21 hours ago
Nottinghamshire
Capita - ITIN
Rate: £12000.00 - £13000.00 per annum
Posted: Yesterday
City, London
Randstad Technologies
Rate: £22 - £25 per hour
Posted: Yesterday
City of London
Interquest - IQ ESM
Rate: £120 per day
Posted: Yesterday
City, London
Harvey Nash plc
Rate: £150 - £190 per day
Posted: Yesterday
West Midlands
Capita - ITIN
Rate: £120 - £170 per day
Posted: 3 days ago
West Sussex
Clearwater People Solutions
Rate: £14 - £15 Per Hour
Posted: 4 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 4 days ago
City, London
Harvey Nash plc
Rate: £130 - £150 per day
Posted: 4 days ago
Oxfordshire
The One Group
Rate: Market related
Posted: 4 days ago
Bristol, Avon
Experis Ltd
Rate: £120.00 - £121.00 per day
Posted: 5 days ago
City, London
LA International
Rate: £17 - £18 per hour
Posted: 5 days ago
Chatham, Kent
JNC Recruitment
Rate: Up to £22,000 per annum
Posted: 5 days ago
London
TEKsystems
Rate: £120 - £150 per day
Posted: 6 days ago
Fareham, Hampshire
Connectus
Rate: £9 - £14.15 per hour
Posted: 6 days ago
London
Hays IT - Uk Posting account
Rate: £150.00 - £190.00 per day
Posted: 6 days ago