The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 180 209 207
Rank change year-on-year
+29 -2
Contract jobs requiring a Service Desk Analyst 611 437 425
As % of all contract IT jobs located in England 1.23% 0.93% 0.96%
As % of the Job Titles category 1.34% 1.01% 1.03%
Number of daily rates quoted 238 176 118
Average daily rate
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of your Daily Rate
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£138 £120 £128
Average daily rate % change year-on-year
+14.58% -5.88%
90% offered a daily rate of more than £100 £70 £90
10% offered a daily rate of more than £188 £204 £210
UK excluding London average daily rate £123 £93 £110
% change year-on-year
+32.43% -15.90%
Number of hourly rates quoted 264 147 191
Average hourly rate £12.50 £13.50 £13.50
Average hourly rate % change year-on-year
-7.40% -
90% offered a hourly rate of more than £10.50 £10.00 £10.00
10% offered a hourly rate of more than £17.35 £17.50 £20.00
UK excluding London average hourly rate £12.20 £12.50 £12.10
% change year-on-year
-2.40% +3.30%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45626 43383 41175
As % of all contract IT jobs located in England 92.03% 92.64% 93.01%
Number of daily rates quoted 29592 26643 23710
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £230 £229 £230
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1873 1913 2427
Average hourly rate £16.16 £17.50 £19.00
Average hourly rate % change year-on-year
-7.65% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.80 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 24 December 2014.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 24 December 2014.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +17 170 £169 +2.42% 22
South East +21 123 £132 +1.53% 13
East of England +21 87 £140 +16.66% 7
North West +25 61 £110 - 1
West Midlands +33 56 £120 - 1
East Midlands -2 54 £75 +7.14% 8
South West -9 34 £123 +22.50% 4
Yorkshire -18 18 £103 -6.81% 8
North East -28 10 £125 +35.13%
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 713 (62.38%) Windows
2 563 (49.26%) Active Directory
3 496 (43.39%) MS Office
4 475 (41.56%) ITIL
5 459 (40.16%) Microsoft
6 415 (36.31%) Windows 7
7 319 (27.91%) MS Excel
8 249 (21.78%) Windows XP
9 224 (19.60%) Citrix
10 176 (15.40%) Blackberry
11 166 (14.52%) SLA
12 161 (14.09%) Finance
13 142 (12.42%) Incident Management
14 133 (11.64%) Service Management
15 131 (11.46%) MS Exchange
16 109 (9.54%) Security Cleared
17 96 (8.40%) SC Cleared
18 93 (8.14%) Analytical Skills
19 78 (6.82%) Law
20 75 (6.56%) Legal
21 69 (6.04%) Lotus
21 69 (6.04%) IBM Notes
22 67 (5.86%) MCP
23 65 (5.69%) Remedy
24 62 (5.42%) HP
25 60 (5.25%) Blackberry Enterprise Server
26 59 (5.16%) Microsoft Certification
27 58 (5.07%) ITSM
28 53 (4.64%) VPN
29 52 (4.55%) Windows Server 2008

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 131 (11.46%) MS Exchange
2 69 (6.04%) IBM Notes
3 60 (5.25%) Blackberry Enterprise Server
4 33 (2.89%) SharePoint
5 31 (2.71%) Exchange Server 2010
6 19 (1.66%) Exchange Server 2007
7 18 (1.57%) WorkSite
8 15 (1.31%) Lync
9 12 (1.05%) Exchange Server 2003
10 9 (0.79%) CICS
11 3 (0.26%) CMS
11 3 (0.26%) Exchange Server 5.5
12 2 (0.17%) IIS
12 2 (0.17%) Lotus Domino
12 2 (0.17%) Exchange Server 2013
13 1 (0.087%) Moodle
Applications
1 496 (43.39%) MS Office
2 319 (27.91%) MS Excel
3 32 (2.80%) MS PowerPoint
4 7 (0.61%) Spreadsheet
4 7 (0.61%) MS Visio
5 2 (0.17%) Adobe Creative Suite
6 1 (0.087%) MS Project
6 1 (0.087%) AutoCAD
Business Applications
1 14 (1.22%) Remedy ITSM
2 10 (0.87%) assyst
3 2 (0.17%) Oracle EBS
3 2 (0.17%) Remedy AR System
3 2 (0.17%) Oracle General Ledger
3 2 (0.17%) Oracle EBS R12
4 1 (0.087%) Oracle iProcurement
4 1 (0.087%) Oracle Payables
4 1 (0.087%) Oracle Procure-to-Pay
4 1 (0.087%) Oracle Internet Expenses
4 1 (0.087%) Oracle Financials
Cloud Services
1 14 (1.22%) Google Apps
2 11 (0.96%) Office 365
3 1 (0.087%) SaaS
Communications & Networking
1 53 (4.64%) VPN
2 42 (3.67%) LAN
3 37 (3.24%) TCP/IP
4 33 (2.89%) WAN
5 30 (2.62%) Internet
6 24 (2.10%) VoIP
7 17 (1.49%) Wireless
8 13 (1.14%) Wi-Fi
8 13 (1.14%) DNS
8 13 (1.14%) ADSL
9 9 (0.79%) DHCP
10 8 (0.70%) Broadband
11 6 (0.52%) Cisco IPT
12 5 (0.44%) IP Telephony
12 5 (0.44%) LDAP
13 4 (0.35%) PBX
13 4 (0.35%) Firewall
13 4 (0.35%) MPLS
14 3 (0.26%) Cisco IOS
14 3 (0.26%) ISDN
Database & Business Intelligence
1 3 (0.26%) SQL Server
2 2 (0.17%) MS Access
2 2 (0.17%) Oracle BI EE
3 1 (0.087%) EDRMS
3 1 (0.087%) Crystal Reports
General
1 161 (14.09%) Finance
2 78 (6.82%) Law
3 75 (6.56%) Legal
4 46 (4.02%) Banking
5 34 (2.97%) Retail
6 21 (1.84%) Telecoms
7 17 (1.49%) Investment Banking
8 16 (1.40%) Advertising
9 11 (0.96%) French Language
10 10 (0.87%) Manufacturing
11 8 (0.70%) Financial Institution
12 6 (0.52%) Front Office
13 5 (0.44%) Back Office
13 5 (0.44%) Military
14 4 (0.35%) German Language
14 4 (0.35%) Pharmaceutical
14 4 (0.35%) Local Government
15 3 (0.26%) Publishing
15 3 (0.26%) Automotive
15 3 (0.26%) Russian Language
Libraries, Frameworks & Software Standards
1 2 (0.17%) .NET
1 2 (0.17%) SOAP
1 2 (0.17%) Software Packaging
1 2 (0.17%) LINQ
2 1 (0.087%) XHR
2 1 (0.087%) XMPP
2 1 (0.087%) JSON
2 1 (0.087%) COM
Miscellaneous
1 176 (15.40%) Blackberry
2 93 (8.14%) Analytical Skills
3 38 (3.32%) Management Information System
4 36 (3.15%) NHS
5 22 (1.92%) Video Conferencing
5 22 (1.92%) iPad
6 20 (1.75%) iPhone
7 16 (1.40%) Handset
8 12 (1.05%) Thin Client
8 12 (1.05%) Fat Client
9 10 (0.87%) Hedge funds
9 10 (0.87%) PDA
10 8 (0.70%) Computer Science
10 8 (0.70%) EPoS
11 6 (0.52%) Smartphone
12 4 (0.35%) Mainframe
12 4 (0.35%) Client/Server
12 4 (0.35%) Digital Media
12 4 (0.35%) Performance Metrics
13 3 (0.26%) User Experience
Operating Systems
1 713 (62.38%) Windows
2 415 (36.31%) Windows 7
3 249 (21.78%) Windows XP
4 52 (4.55%) Windows Server 2008
5 40 (3.50%) Windows Server 2003
6 35 (3.06%) Android
7 31 (2.71%) Windows Vista
7 31 (2.71%) Windows 8
8 26 (2.27%) Apple iOS
9 14 (1.22%) Mac OS X
9 14 (1.22%) Linux
10 12 (1.05%) Windows NT
10 12 (1.05%) Mac OS
11 10 (0.87%) Windows 2000
11 10 (0.87%) Windows Server 2012
12 9 (0.79%) UNIX
13 7 (0.61%) Windows 2000 Server
14 5 (0.44%) Red Hat Enterprise Linux
15 4 (0.35%) Windows Mobile
16 2 (0.17%) Solaris
Processes & Methodologies
1 475 (41.56%) ITIL
2 142 (12.42%) Incident Management
3 133 (11.64%) Service Management
4 58 (5.07%) ITSM
5 41 (3.59%) Document Management
6 39 (3.41%) Service Delivery
7 21 (1.84%) Time Management
8 20 (1.75%) Change Management
9 17 (1.49%) Problem Management
10 13 (1.14%) Asset Management
11 12 (1.05%) E-Commerce
11 12 (1.05%) ITIL V3
12 11 (0.96%) Service Desk Management
13 10 (0.87%) ITIL V2
13 10 (0.87%) Migration
13 10 (0.87%) Knowledge Management
14 9 (0.79%) Logistics
14 9 (0.79%) CRM
14 9 (0.79%) Software Deployment
15 8 (0.70%) Investment Management
Programming Languages
1 27 (2.36%) C
2 16 (1.40%) SQL
3 3 (0.26%) Java
4 2 (0.17%) Perl
5 1 (0.087%) VBScript
5 1 (0.087%) PowerShell
Qualifications
1 109 (9.54%) Security Cleared
2 96 (8.40%) SC Cleared
3 67 (5.86%) MCP
4 59 (5.16%) Microsoft Certification
5 43 (3.76%) ITIL Foundation Certificate
6 42 (3.67%) ITIL Certification
7 31 (2.71%) MOS
7 31 (2.71%) Degree
8 28 (2.45%) MCSE
9 16 (1.40%) DV Cleared
10 9 (0.79%) MCSA
10 9 (0.79%) A+ Certification
11 6 (0.52%) Cisco Certification
11 6 (0.52%) CCNA
12 4 (0.35%) MCDST
12 4 (0.35%) MCITP
13 2 (0.17%) CCA
13 2 (0.17%) Citrix Certification
13 2 (0.17%) CNE
13 2 (0.17%) Novell Certification
Quality Assurance & Compliance
1 166 (14.52%) SLA
2 5 (0.44%) Sarbanes-Oxley
2 5 (0.44%) Dodd-Frank
3 3 (0.26%) COBIT
4 1 (0.087%) QA
System Software
1 563 (49.26%) Active Directory
2 13 (1.14%) Terminal Server
3 10 (0.87%) VMware Infrastructure
4 5 (0.44%) XenApp
5 4 (0.35%) Hyper-V
6 2 (0.17%) NFS
6 2 (0.17%) Terminal Services
7 1 (0.087%) VMware ESX
7 1 (0.087%) MetaFrame
7 1 (0.087%) XenDesktop
7 1 (0.087%) vSphere
7 1 (0.087%) UAG
Systems Management
1 33 (2.89%) SCCM
2 29 (2.54%) OpenView
3 23 (2.01%) Systems Management Server (SMS)
4 14 (1.22%) OVSD
5 7 (0.61%) DameWare
6 6 (0.52%) Backup Exec
7 5 (0.44%) SCOM
8 3 (0.26%) Casper Suite
8 3 (0.26%) ZENworks
8 3 (0.26%) Unicenter
8 3 (0.26%) Tivoli
9 1 (0.087%) Tivoli Storage Manager
9 1 (0.087%) CiscoWorks
9 1 (0.087%) Norton AntiVirus
9 1 (0.087%) MAILsweeper
Vendors
1 459 (40.16%) Microsoft
2 224 (19.60%) Citrix
3 69 (6.04%) Lotus
4 65 (5.69%) Remedy
5 62 (5.42%) HP
6 48 (4.20%) Cisco
7 35 (3.06%) VMware
8 26 (2.27%) Google
9 19 (1.66%) LANDesk
9 19 (1.66%) ServiceNow
10 16 (1.40%) McAfee
11 15 (1.31%) Altiris
12 14 (1.22%) Sun
12 14 (1.22%) Avaya
13 13 (1.14%) Interwoven
14 11 (0.96%) SAP
14 11 (0.96%) Adobe
14 11 (0.96%) AppSense
15 10 (0.87%) Symantec
15 10 (0.87%) Apple
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