England Service Desk Analyst Contracts

The table below looks at the demand for the Service Desk Analyst role in IT contracts within the England region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 5 September 2008 with a comparison to the same period last year.

Service Desk Analyst
Location Aberdeen Andover Basildon Basingstoke Bath Bedford Bedfordshire Bellshill Berkshire Birmingham Bristol Buckinghamshire Camberley Cambridge Cambridgeshire Cardiff Chelmsford City of London Coventry Crawley Derby Derbyshire Dorking Dudley Durham East Midlands East of England East Sussex Eastleigh Edinburgh England Essex Folkestone Glasgow Gloucester Gloucestershire Hampshire Hartlepool Hastings Havant Hertfordshire High Wycombe Kent Kingswinford Leeds Leicester Leicestershire Livingston London Lutterworth Manchester Milton Keynes Newcastle Norfolk North East North Lanarkshire North West North Yorkshire Norwich Nottingham Nottinghamshire Portsmouth Reading Reigate Romford Salisbury Scotland Sheffield Shropshire Slough Somerset South East South Wales South West South Yorkshire Southampton Staffordshire Stockton-on-Tees Suffolk Surrey Swindon Telford Tyne and Wear UK Uxbridge Wales Warwick Warwickshire West Lothian West Midlands West Sussex West Yorkshire Wiltshire Wokingham Wolverhampton Worthing Yorkshire	3 months to 5 Sep 2008	Same period last year
Rank	295	354
Rank change on same period last year	+59
Matching contract IT job ads	326	334
As % of all UK contract IT job ads sampled	0.441 %	0.329 %
As % of the category below	0.529 %	0.385 %
Daily rates quoted	64	25
Average minimum daily rate	£157	£143
Average daily rate	£166	£148
% change on same period last year	+12.18 %
Average maximum daily rate	£174	£152
UK excluding London average daily rate	£122	£116
% change on same period last year	+5.81 %
Hourly rates quoted	136	140
Average minimum hourly rate	£13.99	£12.59
Average hourly rate	£14.75	£13.23
% change on same period last year	+11.48 %
Average maximum hourly rate	£15.51	£13.87
UK excluding London average hourly rate	£13.10	£11.57
% change on same period last year	+13.28 %
Job Titles England
Matching contract IT job ads	61669	86841
As % of all UK contract IT job ads sampled	83.36 %	85.64 %
Daily rates quoted	21055	27028
Average minimum daily rate	£378	£393
Average daily rate	£405	£418
% change on same period last year	-3.13 %
Average maximum daily rate	£431	£443
UK excluding London average daily rate	£355	£355
% change on same period last year	-0.15 %
Hourly rates quoted	5379	7431
Average minimum hourly rate	£22.68	£24.27
Average hourly rate	£24.30	£25.83
% change on same period last year	-5.95 %
Average maximum hourly rate	£25.91	£27.39
UK excluding London average hourly rate	£23.85	£25.69
% change on same period last year	-7.14 %
Service Desk Analyst UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Desk Analyst
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Desk Analyst across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 5 September 2008.

Service Desk Analyst
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 5 September 2008.

Service Desk Analyst
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 5 September 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
London	+60	136	£193	+1.79 %
South East	+74	86	£136	+54.15 %
East of England	+32	26	£92	-
Yorkshire	+20	20	£213	+32.81 %
South West	+34	17	-	-
West Midlands	-6	15	-	-
East Midlands	+5	14	-	-
North East	-	9	-	-
North West	+5	4	-	-

Service Desk Analyst UK

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 5 September 2008, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 380 (51.84 %) Windows 2 277 (37.79 %) MS Office 3 228 (31.11 %) Windows XP 4 217 (29.60 %) ITIL 5 175 (23.87 %) Active Directory 6 173 (23.60 %) Microsoft 7 152 (20.74 %) MS Excel 8 146 (19.92 %) Windows 2000 9 118 (16.10 %) Finance 10 100 (13.64 %) MS Exchange 11 97 (13.23 %) Lotus 12 94 (12.82 %) Lotus Notes 13 70 (9.550 %) Remedy 14 65 (8.868 %) Incident Management 15 63 (8.595 %) Citrix

16 62 (8.458 %) Windows Server 2003 17 59 (8.049 %) Banking 18 55 (7.503 %) Blackberry 18 55 (7.503 %) SLA 19 48 (6.548 %) Service Management 20 47 (6.412 %) Microsoft Certification 21 43 (5.866 %) Novell 22 41 (5.593 %) Legal 23 38 (5.184 %) TCP/IP 23 38 (5.184 %) Windows NT 24 36 (4.911 %) Internet 25 35 (4.775 %) LAN 25 35 (4.775 %) Law 26 30 (4.093 %) Exchange Server 2003 27 29 (3.956 %) Security Cleared

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 5 September 2008, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development 1 11 (1.501 %) Application Packaging 2 1 (0.136 %) SAP Basis	Application Platforms 1 100 (13.64 %) MS Exchange 2 94 (12.82 %) Lotus Notes 3 30 (4.093 %) Exchange Server 2003 4 7 (0.955 %) GroupWise 5 2 (0.273 %) CMS 5 2 (0.273 %) Documentum 5 2 (0.273 %) WebLogic 6 1 (0.136 %) IIS 6 1 (0.136 %) SharePoint 6 1 (0.136 %) Exchange Server 2000 6 1 (0.136 %) Exchange Server 2007
Applications 1 277 (37.79 %) MS Office 2 152 (20.74 %) MS Excel 3 21 (2.865 %) MS PowerPoint 4 2 (0.273 %) Spreadsheet 4 2 (0.273 %) MS Visio 5 1 (0.136 %) Acrobat	Business Applications 1 11 (1.501 %) assyst 2 3 (0.409 %) Oracle EBS 3 2 (0.273 %) Remedy ITSM
Communications & Networking 1 38 (5.184 %) TCP/IP 2 36 (4.911 %) Internet 3 35 (4.775 %) LAN 4 23 (3.138 %) WAN 4 23 (3.138 %) VPN 5 21 (2.865 %) DNS 6 11 (1.501 %) SMTP 7 9 (1.228 %) Wireless 8 7 (0.955 %) Intranet 9 6 (0.819 %) Ethernet 10 5 (0.682 %) DHCP 10 5 (0.682 %) VoIP 11 4 (0.546 %) IP Telephony 12 3 (0.409 %) GPRS 13 2 (0.273 %) SNMP 13 2 (0.273 %) SAN 13 2 (0.273 %) Cisco IPT 13 2 (0.273 %) Firewall 14 1 (0.136 %) 3G 14 1 (0.136 %) TELNET	Database & Business Intelligence 1 8 (1.091 %) Cognos Impromptu 1 8 (1.091 %) InterBase 2 6 (0.819 %) MySQL 3 5 (0.682 %) MS Access 4 3 (0.409 %) BusinessObjects 5 2 (0.273 %) Crystal Reports 6 1 (0.136 %) SQL Server 6 1 (0.136 %) SQL Server 2000 6 1 (0.136 %) Oracle 10g 6 1 (0.136 %) SQL Server 2005
General 1 118 (16.10 %) Finance 2 59 (8.049 %) Banking 3 41 (5.593 %) Legal 4 35 (4.775 %) Law 5 25 (3.411 %) Investment Banking 6 24 (3.274 %) Telecoms 7 21 (2.865 %) Government 8 19 (2.592 %) Insurance 9 14 (1.910 %) Financial Institution 10 8 (1.091 %) Education 11 7 (0.955 %) Pharmaceutical 12 5 (0.682 %) Back Office 12 5 (0.682 %) Automotive 12 5 (0.682 %) Retail 12 5 (0.682 %) International Banking 13 3 (0.409 %) Health 14 2 (0.273 %) Chemicals 14 2 (0.273 %) Home Office 14 2 (0.273 %) Music 14 2 (0.273 %) Local Government	Miscellaneous 1 55 (7.503 %) Blackberry 2 20 (2.729 %) Spanish Language 3 19 (2.592 %) Italian Language 4 16 (2.183 %) French Language 5 13 (1.774 %) Management Information System 6 10 (1.364 %) NHS 7 8 (1.091 %) PDA 8 7 (0.955 %) Japanese Language 9 5 (0.682 %) Derivative 9 5 (0.682 %) Fixed Income 10 4 (0.546 %) AS400 10 4 (0.546 %) Client/Server 11 3 (0.409 %) German Language 12 2 (0.273 %) Computer Science 12 2 (0.273 %) Mainframe 12 2 (0.273 %) CMDB 13 1 (0.136 %) Video Conferencing 13 1 (0.136 %) Korean Language 13 1 (0.136 %) EPoS 13 1 (0.136 %) PACS
Operating Systems 1 380 (51.84 %) Windows 2 228 (31.11 %) Windows XP 3 146 (19.92 %) Windows 2000 4 62 (8.458 %) Windows Server 2003 5 38 (5.184 %) Windows NT 6 25 (3.411 %) UNIX 7 18 (2.456 %) Linux 8 14 (1.910 %) Windows Vista 9 13 (1.774 %) NetWare 10 9 (1.228 %) Windows 2000 Server 11 7 (0.955 %) VMS 12 5 (0.682 %) Red Hat Linux 12 5 (0.682 %) Solaris 13 3 (0.409 %) Windows Mobile 14 2 (0.273 %) HPUX 15 1 (0.136 %) AIX 15 1 (0.136 %) Mac OS X 15 1 (0.136 %) MVS	Processes & Methodologies 1 217 (29.60 %) ITIL 2 65 (8.868 %) Incident Management 3 48 (6.548 %) Service Management 4 29 (3.956 %) Security Cleared 5 21 (2.865 %) Service Delivery 6 20 (2.729 %) Document Management 7 17 (2.319 %) ITSM 7 17 (2.319 %) Change Management 8 14 (1.910 %) SC Cleared 9 10 (1.364 %) Time Management 10 8 (1.091 %) Information Security 11 7 (0.955 %) Fault Management 12 5 (0.682 %) Asset Management 12 5 (0.682 %) Problem Management 13 4 (0.546 %) Business Intelligence 14 3 (0.409 %) Investment Management 15 2 (0.273 %) CTC Cleared 15 2 (0.273 %) DV Cleared 15 2 (0.273 %) Project Management 15 2 (0.273 %) Knowledge Management
Programming Languages 1 6 (0.819 %) SQL 2 4 (0.546 %) C 3 1 (0.136 %) Perl 3 1 (0.136 %) VB	Qualifications 1 47 (6.412 %) Microsoft Certification 2 29 (3.956 %) ITIL Certification 3 27 (3.683 %) MCSE 4 25 (3.411 %) MCP 5 15 (2.046 %) Degree 6 8 (1.091 %) MCSA 7 4 (0.546 %) RHCT 8 3 (0.409 %) CCNA 8 3 (0.409 %) Cisco Certification 8 3 (0.409 %) MOS 9 2 (0.273 %) HND 10 1 (0.136 %) MCDST
Quality Assurance & Compliance 1 55 (7.503 %) SLA 2 8 (1.091 %) ISO27001 3 2 (0.273 %) Sarbanes-Oxley 4 1 (0.136 %) ISO9000 4 1 (0.136 %) BS7799	System Software 1 175 (23.87 %) Active Directory 2 7 (0.955 %) Terminal Server 3 1 (0.136 %) Novell eDirectory 3 1 (0.136 %) MetaFrame
Systems Management 1 13 (1.774 %) Systems Management Server (SMS) 2 8 (1.091 %) OpenView 3 6 (0.819 %) OVSD 4 3 (0.409 %) OVOW 5 2 (0.273 %) DameWare 6 1 (0.136 %) CiscoWorks 6 1 (0.136 %) Unicenter 6 1 (0.136 %) ZENworks	Vendors 1 173 (23.60 %) Microsoft 2 97 (13.23 %) Lotus 3 70 (9.550 %) Remedy 4 63 (8.595 %) Citrix 5 43 (5.866 %) Novell 6 27 (3.683 %) HP 7 21 (2.865 %) Interwoven 7 21 (2.865 %) SAP 8 17 (2.319 %) Cisco 9 15 (2.046 %) Oracle 10 11 (1.501 %) BMC 10 11 (1.501 %) Hummingbird 11 9 (1.228 %) Reuters 11 9 (1.228 %) Bloomberg 12 8 (1.091 %) Dell 13 6 (0.819 %) LANDesk 14 5 (0.682 %) Red Hat 15 4 (0.546 %) Apple 16 3 (0.409 %) Business Objects 17 2 (0.273 %) Adobe