The statistics below represent IT contracts advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 246 221 224
Rank change year-on-year
-25 +3
Contract jobs requiring a Service Desk Analyst 486 527 515
As % of all contract IT jobs located in England 1.00% 1.04% 1.05%
As % of the Job Titles category 1.05% 1.09% 1.11%
Number of daily rates quoted 195 148 185
Median daily rate £130 £130 £140
Median daily rate % change year-on-year
- -7.14%
90% offered a daily rate of more than £95 £100 £100
10% offered a daily rate of more than £202 £200 £190
UK excluding London median daily rate £125 £125 £120
% change year-on-year
- +4.16%
Number of hourly rates quoted 167 242 211
Median hourly rate £14.00 £13.27 £15.00
Median hourly rate % change year-on-year
+5.54% -11.56%
90% offered a hourly rate of more than £10.45 £10.20 £10.00
10% offered a hourly rate of more than £19.00 £19.00 £20.00
UK excluding London median hourly rate £14.00 £13.00 £14.21
% change year-on-year
+7.69% -8.51%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46192 48206 46494
As % of all contract IT jobs located in England 94.90% 94.81% 94.88%
Number of daily rates quoted 30537 30869 29074
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £399 £370 £350
% change year-on-year
+7.83% +5.71%
Number of hourly rates quoted 1353 1851 1907
Median hourly rate £17.50 £16.50 £16.50
Median hourly rate % change year-on-year
+6.06% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £40.00 £39.50
UK excluding London median hourly rate £17.45 £16.14 £16.50
% change year-on-year
+8.11% -2.18%

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 25 June 2016.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 25 June 2016.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +4 125 £135 -15.62% 24
South East +10 100 £150 +17.64% 17
East of England +19 86 £125 +13.63% 7
South West +16 39 £135 +7.78% 9
Yorkshire -3 37 £124 +5.31% 10
West Midlands -12 33 £115 -8.00% 7
North West -28 33 £113 -29.68% 2
East Midlands -3 27 £85 +4.93% 4
North East -84 7 £103 -14.58% 2
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 25 June 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Analyst in the job title.

1 547 (64.28%) Windows
2 488 (57.34%) Active Directory
3 348 (40.89%) MS Office
4 324 (38.07%) Windows 7
5 308 (36.19%) Microsoft
6 286 (33.61%) ITIL
7 216 (25.38%) MS Excel
8 178 (20.92%) Citrix
9 167 (19.62%) Finance
10 161 (18.92%) Blackberry
11 146 (17.16%) Windows XP
12 144 (16.92%) Incident Management
13 106 (12.46%) SLA
14 98 (11.52%) Law
15 93 (10.93%) MS Exchange
16 89 (10.46%) Service Management
17 74 (8.70%) Windows Server
18 73 (8.58%) Windows 8
19 70 (8.23%) Document Management
20 57 (6.70%) Legal
20 57 (6.70%) Windows Server 2008
21 55 (6.46%) TCP/IP
22 52 (6.11%) Office 365
23 51 (5.99%) Microsoft Certification
24 50 (5.88%) VPN
25 49 (5.76%) ITSM
26 46 (5.41%) LAN
26 46 (5.41%) Blackberry Enterprise Server
26 46 (5.41%) Windows Server 2003
27 45 (5.29%) Cisco

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (10.93%) MS Exchange
2 46 (5.41%) Blackberry Enterprise Server
3 31 (3.64%) IBM Notes
4 29 (3.41%) Exchange Server 2010
4 29 (3.41%) SharePoint
5 18 (2.12%) Exchange Server 2003
6 13 (1.53%) Exchange Server 2007
7 10 (1.18%) Skype for Business
8 8 (0.94%) SharePoint 2010
9 5 (0.59%) Exchange Server 2013
10 3 (0.35%) IBM Domino
10 3 (0.35%) IIS
10 3 (0.35%) SharePoint 2013
11 2 (0.24%) CMS
12 1 (0.12%) K2 blackpearl
12 1 (0.12%) Office Communications Server
Applications
1 348 (40.89%) MS Office
2 216 (25.38%) MS Excel
3 22 (2.59%) MS PowerPoint
4 8 (0.94%) Acrobat
5 6 (0.71%) MS Visio
6 5 (0.59%) Spreadsheet
7 1 (0.12%) AutoCAD
7 1 (0.12%) MS Project
7 1 (0.12%) Photoshop
Business Applications
1 2 (0.24%) Remedy AR System
2 1 (0.12%) Dynamics NAV
2 1 (0.12%) Remedy ITSM
2 1 (0.12%) SAP Oil and Gas
Cloud Services
1 52 (6.11%) Office 365
2 10 (1.18%) Mimecast
3 4 (0.47%) Google Apps
4 3 (0.35%) OneDrive
5 2 (0.24%) Amazon AWS
5 2 (0.24%) IaaS
5 2 (0.24%) Microsoft Azure
6 1 (0.12%) SaaS
Communications & Networking
1 55 (6.46%) TCP/IP
2 50 (5.88%) VPN
3 46 (5.41%) LAN
4 42 (4.94%) WAN
5 29 (3.41%) Remote Desktop
6 28 (3.29%) DNS
6 28 (3.29%) Internet
7 24 (2.82%) DHCP
8 17 (2.00%) Wireless
9 13 (1.53%) Intranet
10 7 (0.82%) ATM
10 7 (0.82%) Skype
10 7 (0.82%) Wi-Fi
11 5 (0.59%) Ethernet
11 5 (0.59%) VoIP
12 4 (0.47%) ADSL
12 4 (0.47%) Broadband
12 4 (0.47%) Firewall
12 4 (0.47%) WebEx
13 3 (0.35%) Cisco IOS
Database & Business Intelligence
1 3 (0.35%) SQL Server
1 3 (0.35%) SQL Server 2008
2 2 (0.24%) Amazon RDS
2 2 (0.24%) SQL Server 2005
Development Applications
1 3 (0.35%) JIRA
General
1 167 (19.62%) Finance
2 98 (11.52%) Law
3 57 (6.70%) Legal
4 32 (3.76%) Banking
5 16 (1.88%) Retail
6 15 (1.76%) German Language
6 15 (1.76%) Italian Language
7 14 (1.65%) Japanese Language
8 13 (1.53%) Telecoms
9 11 (1.29%) French Language
10 10 (1.18%) Back Office
11 8 (0.94%) International Banking
12 7 (0.82%) Spanish Language
13 6 (0.71%) Dutch Language
13 6 (0.71%) Local Government
14 4 (0.47%) Manufacturing
14 4 (0.47%) Portuguese Language
15 3 (0.35%) Marketing
15 3 (0.35%) Pharmaceutical
15 3 (0.35%) Russian Language
Libraries, Frameworks & Software Standards
1 3 (0.35%) Middleware
2 2 (0.24%) Software Packaging
3 1 (0.12%) HTML
3 1 (0.12%) Web Services
3 1 (0.12%) X-Windows
Miscellaneous
1 161 (18.92%) Blackberry
2 42 (4.94%) Analytical Skills
3 31 (3.64%) iPhone
3 31 (3.64%) NHS
4 28 (3.29%) iPad
5 21 (2.47%) Management Information System
6 14 (1.65%) Driving Licence
7 10 (1.18%) AS400
8 9 (1.06%) Mathematics
9 8 (0.94%) Smartphone
10 7 (0.82%) Video Conferencing
11 6 (0.71%) Enterprise Software
12 5 (0.59%) Data Centre
12 5 (0.59%) Fat Client
12 5 (0.59%) Thin Client
13 4 (0.47%) BYOD
13 4 (0.47%) Client/Server
13 4 (0.47%) Computer Science
13 4 (0.47%) Mobile Computing
14 3 (0.35%) Private Cloud
Operating Systems
1 547 (64.28%) Windows
2 324 (38.07%) Windows 7
3 146 (17.16%) Windows XP
4 74 (8.70%) Windows Server
5 73 (8.58%) Windows 8
6 57 (6.70%) Windows Server 2008
7 46 (5.41%) Windows Server 2003
8 22 (2.59%) Windows 10
9 20 (2.35%) Mac OS X
9 20 (2.35%) Windows Server 2012
10 19 (2.23%) Android
11 13 (1.53%) Apple iOS
12 12 (1.41%) Windows 2000
13 8 (0.94%) Unix
14 6 (0.71%) Linux
15 5 (0.59%) Windows Vista
16 4 (0.47%) Windows NT
17 2 (0.24%) Red Hat Enterprise Linux
18 1 (0.12%) VMS
18 1 (0.12%) Windows Phone
Processes & Methodologies
1 286 (33.61%) ITIL
2 144 (16.92%) Incident Management
3 89 (10.46%) Service Management
4 70 (8.23%) Document Management
5 49 (5.76%) ITSM
6 43 (5.05%) Problem Management
7 31 (3.64%) Service Delivery
8 22 (2.59%) Time Management
9 19 (2.23%) Change Management
10 18 (2.12%) Coaching
11 17 (2.00%) ITIL V3
12 16 (1.88%) Mentoring
13 11 (1.29%) CRM
14 10 (1.18%) Change Control
14 10 (1.18%) Continuous Improvement
14 10 (1.18%) Knowledge Management
14 10 (1.18%) Root Cause Analysis
15 8 (0.94%) Network Management
15 8 (0.94%) Project Management
15 8 (0.94%) Ticket Management
Programming Languages
1 14 (1.65%) C
2 7 (0.82%) SQL
3 2 (0.24%) PowerShell
4 1 (0.12%) JavaScript
4 1 (0.12%) VBA
Qualifications
1 51 (5.99%) Microsoft Certification
2 43 (5.05%) Security Cleared
3 42 (4.94%) MCP
4 27 (3.17%) ITIL Certification
5 25 (2.94%) Degree
6 23 (2.70%) ITIL Foundation Certificate
7 20 (2.35%) MCSE
8 17 (2.00%) MCDST
9 15 (1.76%) MCSA
9 15 (1.76%) SC Cleared
10 9 (1.06%) Cisco Certification
10 9 (1.06%) MOS
11 8 (0.94%) A+ Certification
12 6 (0.71%) CCNA
13 5 (0.59%) DV Cleared
13 5 (0.59%) MCITP
14 3 (0.35%) MCTS
14 3 (0.35%) PMI Certification
15 2 (0.24%) BPSS Clearance
15 2 (0.24%) HND
Quality Assurance & Compliance
1 106 (12.46%) SLA
2 2 (0.24%) Disclosure Scotland
2 2 (0.24%) Sarbanes-Oxley
3 1 (0.12%) ISO 9001
3 1 (0.12%) QA
System Software
1 488 (57.34%) Active Directory
2 16 (1.88%) VMware Infrastructure
3 13 (1.53%) XenApp
4 9 (1.06%) Virtual Desktop
5 6 (0.71%) Terminal Server
5 6 (0.71%) Terminal Services
6 5 (0.59%) vSphere
7 4 (0.47%) Citrix Presentation Server
7 4 (0.47%) XenDesktop
8 3 (0.35%) BitLocker
9 1 (0.12%) Hyper-V
9 1 (0.12%) UAG
9 1 (0.12%) Virtual Servers
9 1 (0.12%) VMware ESX
9 1 (0.12%) Xen
Systems Management
1 33 (3.88%) SCCM
2 13 (1.53%) Backup Exec
3 10 (1.18%) DameWare
4 9 (1.06%) HP SIM
4 9 (1.06%) Symantec Endpoint Protection
5 5 (0.59%) BMC Marimba
6 3 (0.35%) OpenView
7 2 (0.24%) ServiceCenter
7 2 (0.24%) Systems Management Server (SMS)
7 2 (0.24%) Unicenter
8 1 (0.12%) Foglight
8 1 (0.12%) Nagios
8 1 (0.12%) OVSD
8 1 (0.12%) SCOM
8 1 (0.12%) SCSM
8 1 (0.12%) WSUS
Vendors
1 308 (36.19%) Microsoft
2 178 (20.92%) Citrix
3 45 (5.29%) Cisco
4 41 (4.82%) HP
5 37 (4.35%) Remedy
6 31 (3.64%) Lotus
7 29 (3.41%) VMware
8 28 (3.29%) ServiceNow
9 24 (2.82%) LANDesk
10 22 (2.59%) iManage
11 19 (2.23%) Apple
12 14 (1.65%) Google
13 13 (1.53%) Avaya
13 13 (1.53%) Symantec
14 12 (1.41%) Adobe
15 11 (1.29%) IBM
16 10 (1.18%) Sun
17 9 (1.06%) Becrypt
18 8 (0.94%) BMC
18 8 (0.94%) PeopleSoft
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