The statistics below represent IT contracts advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK / England
Rank 283 281 213
Rank change year-on-year
-2 -68
Contract jobs requiring a Service Desk Analyst 330 388 530
As % of all contract IT jobs located in England 0.79% 0.81% 1.11%
As % of the Job Titles category 0.83% 0.86% 1.17%
Number of daily rates quoted 149 165 195
Median daily rate £143 £135 £135
Median daily rate % change year-on-year
+5.55% -
90% offered a daily rate of more than £100 £100 £110
10% offered a daily rate of more than £200 £225 £202
UK excluding London median daily rate £125 £130 £125
% change year-on-year
-3.84% +4.00%
Number of hourly rates quoted 101 138 224
Median hourly rate £13.00 £13.00 £12.50
Median hourly rate % change year-on-year
- +4.00%
90% offered a hourly rate of more than £10.00 £10.44 £10.00
10% offered a hourly rate of more than £18.00 £16.50 £18.50
UK excluding London median hourly rate £11.88 £12.91 £12.10
% change year-on-year
-7.98% +6.65%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
39661 45341 45243
As % of all contract IT jobs located in England 94.70% 95.08% 94.80%
Number of daily rates quoted 26048 29636 28290
Median daily rate £425 £422 £400
Median daily rate % change year-on-year
+0.83% +5.37%
90% offered a daily rate of more than £260 £260 £245
10% offered a daily rate of more than £600 £588 £575
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 1399 1520 1797
Median hourly rate £19.00 £17.50 £17.50
Median hourly rate % change year-on-year
+8.57% -
90% offered a hourly rate of more than £11.32 £11.00 £11.00
10% offered a hourly rate of more than £47.00 £49.50 £40.00
UK excluding London median hourly rate £17.50 £18.00 £17.00
% change year-on-year
-2.77% +5.88%

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 24 February 2017.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 24 February 2017.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 24 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -9 112 £160 +14.28% 20
South East -8 58 £145 -7.93% 18
Yorkshire +21 38 £125 +4.16% 7
West Midlands +29 34 £150 +27.65% 8
North West +19 30 £121 +5.43% 6
East of England -13 26 £120 -4.00% 7
South West +23 18 £143 +23.91% 7
East Midlands -1 8 - - 6
North East -17 6 - -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 24 February 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Analyst in the job title.

1 435 (56.71%) Windows
2 377 (49.15%) Active Directory
3 316 (41.20%) ITIL
4 300 (39.11%) Microsoft
5 286 (37.29%) MS Office
6 244 (31.81%) Windows 7
7 165 (21.51%) MS Excel
8 129 (16.82%) Service Management
9 125 (16.30%) SLA
10 95 (12.39%) Windows XP
11 77 (10.04%) Incident Management
12 75 (9.78%) Blackberry
13 68 (8.87%) Citrix
14 66 (8.60%) Security Cleared
15 64 (8.34%) Analytical Skills
16 62 (8.08%) ITSM
17 61 (7.95%) Finance
18 59 (7.69%) Problem Management
19 53 (6.91%) Legal
20 52 (6.78%) MS Exchange
21 50 (6.52%) ITIL Certification
22 49 (6.39%) Blackberry Enterprise Server
23 44 (5.74%) Windows Server
24 43 (5.61%) Cisco
25 42 (5.48%) Office 365
26 39 (5.08%) Windows 8
27 38 (4.95%) SC Cleared
27 38 (4.95%) iPhone
28 37 (4.82%) Windows 10
28 37 (4.82%) Service Delivery

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (6.78%) MS Exchange
2 49 (6.39%) Blackberry Enterprise Server
3 25 (3.26%) IBM Notes
4 18 (2.35%) Exchange Server 2010
5 14 (1.83%) SharePoint
6 13 (1.69%) Exchange Server 2007
7 7 (0.91%) Exchange Server 2013
7 7 (0.91%) Skype for Business
8 5 (0.65%) Exchange Server 2003
8 5 (0.65%) SharePoint 2013
9 4 (0.52%) SharePoint 2010
10 2 (0.26%) Moodle
Applications
1 286 (37.29%) MS Office
2 165 (21.51%) MS Excel
3 12 (1.56%) MS PowerPoint
4 7 (0.91%) Spreadsheet
5 5 (0.65%) MS Visio
6 1 (0.13%) Acrobat
6 1 (0.13%) Adobe Illustrator
6 1 (0.13%) InDesign
6 1 (0.13%) InfoPath
6 1 (0.13%) MS Project
6 1 (0.13%) SOLIDWORKS
Business Applications
1 10 (1.30%) Remedy ITSM
2 8 (1.04%) Dynamics CRM
3 2 (0.26%) Dynamics AX
4 1 (0.13%) assyst
4 1 (0.13%) Dynamics NAV
4 1 (0.13%) PeopleSoft HRMS
4 1 (0.13%) SAP Oil and Gas
4 1 (0.13%) SystmOne
4 1 (0.13%) Visualfiles
Cloud Services
1 42 (5.48%) Office 365
2 3 (0.39%) SaaS
3 2 (0.26%) Amazon AWS
3 2 (0.26%) IaaS
3 2 (0.26%) Microsoft Azure
3 2 (0.26%) OneDrive
4 1 (0.13%) Cloud Computing
4 1 (0.13%) Google Drive
Communications & Networking
1 29 (3.78%) TCP/IP
2 22 (2.87%) Internet
3 18 (2.35%) LAN
3 18 (2.35%) Wireless
4 17 (2.22%) DNS
4 17 (2.22%) Remote Desktop
4 17 (2.22%) WAN
5 15 (1.96%) DHCP
6 14 (1.83%) VPN
7 12 (1.56%) Intranet
8 7 (0.91%) VoIP
8 7 (0.91%) Wi-Fi
9 6 (0.78%) Firewall
10 5 (0.65%) Skype
11 2 (0.26%) ADSL
11 2 (0.26%) ATM
11 2 (0.26%) Broadband
11 2 (0.26%) IP Telephony
11 2 (0.26%) LDAP
12 1 (0.13%) SMTP
Database & Business Intelligence
1 2 (0.26%) Oracle BI EE
2 1 (0.13%) BusinessObjects
2 1 (0.13%) BusinessObjects Business Intelligence
2 1 (0.13%) MS Access
2 1 (0.13%) SQL Server
2 1 (0.13%) SQL Server 2005
2 1 (0.13%) SQL Server 2008
2 1 (0.13%) SQL Server 2012
General
1 61 (7.95%) Finance
2 53 (6.91%) Legal
3 36 (4.69%) Law
4 22 (2.87%) Retail
5 20 (2.61%) Telecoms
6 18 (2.35%) French Language
7 14 (1.83%) German Language
8 12 (1.56%) Spanish Language
9 9 (1.17%) Italian Language
9 9 (1.17%) Portuguese Language
10 8 (1.04%) Banking
10 8 (1.04%) Publishing
11 7 (0.91%) Russian Language
12 6 (0.78%) Dutch Language
12 6 (0.78%) Financial Institution
13 5 (0.65%) Japanese Language
14 4 (0.52%) Back Office
14 4 (0.52%) Investment Banking
14 4 (0.52%) Marketing
14 4 (0.52%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.13%) Web Services
1 1 (0.13%) X-Windows
Miscellaneous
1 75 (9.78%) Blackberry
2 64 (8.34%) Analytical Skills
3 38 (4.95%) iPhone
4 27 (3.52%) iPad
5 21 (2.74%) NHS
6 16 (2.09%) Management Information System
7 13 (1.69%) Computer Science
7 13 (1.69%) Smartphone
8 11 (1.43%) Driving Licence
8 11 (1.43%) Fat Client
8 11 (1.43%) Thin Client
9 10 (1.30%) Video Conferencing
10 9 (1.17%) Enterprise Software
11 7 (0.91%) EPoS
12 6 (0.78%) Client/Server
13 5 (0.65%) CMDB
13 5 (0.65%) Data Centre
13 5 (0.65%) Virtual Team
13 5 (0.65%) Wiki
14 3 (0.39%) Hedge funds
Operating Systems
1 435 (56.71%) Windows
2 244 (31.81%) Windows 7
3 95 (12.39%) Windows XP
4 44 (5.74%) Windows Server
5 39 (5.08%) Windows 8
6 37 (4.82%) Windows 10
7 25 (3.26%) Android
8 20 (2.61%) Windows Server 2008
9 19 (2.48%) Mac OS X
10 16 (2.09%) Windows Server 2003
11 12 (1.56%) Windows 2000
12 11 (1.43%) Windows Vista
13 9 (1.17%) Linux
14 8 (1.04%) Windows Server 2012
15 4 (0.52%) Apple iOS
15 4 (0.52%) Mac OS
16 2 (0.26%) Unix
16 2 (0.26%) Windows Mobile
17 1 (0.13%) Windows NT
Processes & Methodologies
1 316 (41.20%) ITIL
2 129 (16.82%) Service Management
3 77 (10.04%) Incident Management
4 62 (8.08%) ITSM
5 59 (7.69%) Problem Management
6 37 (4.82%) Service Delivery
7 31 (4.04%) CRM
8 28 (3.65%) Change Management
9 26 (3.39%) Root Cause Analysis
10 23 (3.00%) ITIL V3
11 16 (2.09%) ERP
12 15 (1.96%) Stakeholder Management
13 14 (1.83%) Asset Management
14 13 (1.69%) Information Security
15 12 (1.56%) Customer Requirements
15 12 (1.56%) Trend Analysis
16 11 (1.43%) Agile Software Development
17 10 (1.30%) Time Management
18 8 (1.04%) Business Analysis
18 8 (1.04%) Document Management
Programming Languages
1 11 (1.43%) SQL
2 2 (0.26%) C
Qualifications
1 66 (8.60%) Security Cleared
2 50 (6.52%) ITIL Certification
3 38 (4.95%) SC Cleared
4 28 (3.65%) Microsoft Certification
5 18 (2.35%) MCP
6 17 (2.22%) Degree
7 15 (1.96%) MOS
8 13 (1.69%) ITIL Foundation Certificate
9 8 (1.04%) DV Cleared
10 7 (0.91%) MCITP
11 6 (0.78%) DBS Check
11 6 (0.78%) MCSE
12 5 (0.65%) BPSS Clearance
12 5 (0.65%) MCDST
12 5 (0.65%) NVQ Level 3
13 4 (0.52%) MCSA
14 3 (0.39%) A+ Certification
15 2 (0.26%) MCTS
16 1 (0.13%) CCNP
16 1 (0.13%) JNCIA
Quality Assurance & Compliance
1 125 (16.30%) SLA
2 2 (0.26%) QA
3 1 (0.13%) Disclosure Scotland
System Software
1 377 (49.15%) Active Directory
2 22 (2.87%) VMware Infrastructure
3 14 (1.83%) vSphere
4 12 (1.56%) Virtual Desktop
5 8 (1.04%) XenApp
6 2 (0.26%) Terminal Services
6 2 (0.26%) Virtual Machines
7 1 (0.13%) Hyper-V
7 1 (0.13%) Microsoft App-V
7 1 (0.13%) Virtual Servers
7 1 (0.13%) XenServer
Systems Management
1 30 (3.91%) SCCM
2 14 (1.83%) Systems Management Server (SMS)
3 9 (1.17%) AirWatch
4 7 (0.91%) DameWare
5 3 (0.39%) OVSD
6 2 (0.26%) Netcool
7 1 (0.13%) BMC Marimba
7 1 (0.13%) Nagios
7 1 (0.13%) OpenView
7 1 (0.13%) SCSM
7 1 (0.13%) WSUS
Vendors
1 300 (39.11%) Microsoft
2 68 (8.87%) Citrix
3 43 (5.61%) Cisco
4 35 (4.56%) LANDesk
4 35 (4.56%) ServiceNow
5 29 (3.78%) VMware
6 28 (3.65%) HP
7 27 (3.52%) Apple
8 25 (3.26%) Lotus
9 21 (2.74%) Remedy
10 15 (1.96%) SAP
11 12 (1.56%) iManage
12 10 (1.30%) Altiris
13 9 (1.17%) BMC
13 9 (1.17%) Dell
14 5 (0.65%) Wyse
15 4 (0.52%) Adobe
15 4 (0.52%) Google
15 4 (0.52%) MobileIron
15 4 (0.52%) Polycom
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