The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 192 205 209
Rank change year-on-year
+13 +4
Contract jobs requiring a Service Desk Analyst 557 483 493
As % of all contract IT jobs located in England 1.06% 1.00% 0.93%
As % of the Job Titles category 1.17% 1.08% 1.00%
Number of daily rates quoted 232 198 167
Average daily rate
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of your Daily Rate
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£150 £155 £130
Average daily rate % change year-on-year
-3.22% +19.23%
90% offered a daily rate of more than £105 £75 £90
10% offered a daily rate of more than £209 £213 £212
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 200 177 192
Average hourly rate £13.50 £14.00 £14.50
Average hourly rate % change year-on-year
-3.57% -3.44%
90% offered a hourly rate of more than £10.20 £10.97 £11.00
10% offered a hourly rate of more than £18.10 £20.00 £19.95
UK excluding London average hourly rate £12.50 £12.50 £14.00
% change year-on-year
- -10.71%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47746 44723 49333
As % of all contract IT jobs located in England 90.50% 92.70% 93.00%
Number of daily rates quoted 29832 27516 28197
Average daily rate £400 £400 £400
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 1900 1916 2493
Average hourly rate £16.50 £17.00 £18.75
Average hourly rate % change year-on-year
-2.94% -9.33%
90% offered a hourly rate of more than £10.50 £11.00 £11.02
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 30 September 2014.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 30 September 2014.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -1 207 £175 -9.79% 36
South East +25 120 £125 +2.04% 31
East of England +4 63 £150 +7.14% 22
North West +24 46 £105 -36.36% 7
Yorkshire -5 33 £125 +13.63% 6
South West -17 31 £110 -24.48% 13
West Midlands -12 27 £133 +20.45% 4
East Midlands -21 15 £68 -9.33% 12
North East -27 14 £119 - 5
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 30 September 2014, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 699 (66.26%) Windows
2 552 (52.32%) Active Directory
3 448 (42.46%) ITIL
4 445 (42.18%) MS Office
5 433 (41.04%) Microsoft
6 378 (35.83%) Windows 7
7 297 (28.15%) Windows XP
8 285 (27.01%) MS Excel
9 219 (20.76%) Citrix
10 171 (16.21%) Blackberry
11 149 (14.12%) Finance
12 135 (12.80%) SLA
13 132 (12.51%) Incident Management
14 125 (11.85%) MS Exchange
15 89 (8.44%) Analytical Skills
16 88 (8.34%) Service Management
17 79 (7.49%) Law
18 78 (7.39%) HP
19 75 (7.11%) MCP
20 73 (6.92%) Security Cleared
21 71 (6.73%) Remedy
22 68 (6.45%) Lotus
22 68 (6.45%) IBM Notes
22 68 (6.45%) Legal
23 55 (5.21%) Microsoft Certification
24 53 (5.02%) Banking
25 52 (4.93%) SC Cleared
25 52 (4.93%) Windows Server 2008
26 50 (4.74%) ITIL Certification
26 50 (4.74%) Blackberry Enterprise Server

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 30 September 2014, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 125 (11.85%) MS Exchange
2 68 (6.45%) IBM Notes
3 50 (4.74%) Blackberry Enterprise Server
4 32 (3.03%) Exchange Server 2010
5 21 (1.99%) SharePoint
6 17 (1.61%) WorkSite
7 16 (1.52%) Exchange Server 2007
8 13 (1.23%) Exchange Server 2003
9 11 (1.04%) Lync
10 5 (0.47%) CICS
11 4 (0.38%) Lotus Domino
11 4 (0.38%) Exchange Server 5.5
12 2 (0.19%) Exchange Server 2013
13 1 (0.095%) Moodle
13 1 (0.095%) Exchange Server 2000
13 1 (0.095%) CMS
Applications
1 445 (42.18%) MS Office
2 285 (27.01%) MS Excel
3 45 (4.27%) MS PowerPoint
4 6 (0.57%) MS Visio
5 2 (0.19%) Spreadsheet
5 2 (0.19%) MS Project
Business Applications
1 13 (1.23%) Remedy ITSM
2 5 (0.47%) assyst
3 3 (0.28%) Remedy AR System
4 2 (0.19%) Oracle General Ledger
4 2 (0.19%) Oracle EBS R12
4 2 (0.19%) Oracle EBS
5 1 (0.095%) Oracle Financials
5 1 (0.095%) Oracle iProcurement
5 1 (0.095%) Oracle Payables
5 1 (0.095%) Oracle Procure-to-Pay
5 1 (0.095%) Oracle Internet Expenses
Cloud Services
1 19 (1.80%) Office 365
2 8 (0.76%) Google Apps
3 2 (0.19%) SaaS
Communications & Networking
1 49 (4.64%) TCP/IP
2 47 (4.45%) VPN
3 36 (3.41%) Internet
4 34 (3.22%) LAN
5 33 (3.13%) WAN
6 25 (2.37%) VoIP
7 18 (1.71%) DNS
8 13 (1.23%) Wireless
9 10 (0.95%) Broadband
10 9 (0.85%) DHCP
10 9 (0.85%) ADSL
10 9 (0.85%) MPLS
11 7 (0.66%) Firewall
12 5 (0.47%) Wi-Fi
13 3 (0.28%) Intranet
13 3 (0.28%) Unified Communications
13 3 (0.28%) IP Telephony
13 3 (0.28%) HTTP
14 2 (0.19%) LDAP
14 2 (0.19%) PBX
Database & Business Intelligence
1 5 (0.47%) SQL Server
2 4 (0.38%) MS Access
3 3 (0.28%) SQL Server 2005
3 3 (0.28%) SQL Server 2008
4 2 (0.19%) Oracle Exadata
4 2 (0.19%) Oracle BI EE
5 1 (0.095%) EDRMS
5 1 (0.095%) Crystal Reports
5 1 (0.095%) Oracle Reports
General
1 149 (14.12%) Finance
2 79 (7.49%) Law
3 68 (6.45%) Legal
4 53 (5.02%) Banking
5 41 (3.89%) Retail
6 23 (2.18%) Telecoms
7 20 (1.90%) French Language
8 17 (1.61%) Investment Banking
9 15 (1.42%) Manufacturing
10 14 (1.33%) Back Office
11 13 (1.23%) Advertising
12 7 (0.66%) Front Office
13 5 (0.47%) Military
14 4 (0.38%) Pharmaceutical
14 4 (0.38%) Financial Institution
14 4 (0.38%) Publishing
15 3 (0.28%) German Language
16 2 (0.19%) Japanese Language
16 2 (0.19%) Norwegian Language
16 2 (0.19%) Retail Banking
Libraries, Frameworks & Software Standards
1 4 (0.38%) .NET
1 4 (0.38%) Software Packaging
2 3 (0.28%) SOAP
3 1 (0.095%) JSON
3 1 (0.095%) COM
3 1 (0.095%) CSS
3 1 (0.095%) XHR
3 1 (0.095%) HTML
Miscellaneous
1 171 (16.21%) Blackberry
2 89 (8.44%) Analytical Skills
3 36 (3.41%) NHS
4 24 (2.27%) Management Information System
5 20 (1.90%) iPhone
6 18 (1.71%) Handset
7 17 (1.61%) iPad
8 14 (1.33%) Fat Client
8 14 (1.33%) Video Conferencing
8 14 (1.33%) Thin Client
9 12 (1.14%) Client/Server
10 6 (0.57%) Hedge funds
11 5 (0.47%) PDA
12 4 (0.38%) Smartphone
12 4 (0.38%) EPoS
12 4 (0.38%) Mobile Computing
12 4 (0.38%) Wiki
13 3 (0.28%) Mobile App
13 3 (0.28%) Mathematics
13 3 (0.28%) Computer Science
Operating Systems
1 699 (66.26%) Windows
2 378 (35.83%) Windows 7
3 297 (28.15%) Windows XP
4 52 (4.93%) Windows Server 2008
5 47 (4.45%) Windows Server 2003
6 34 (3.22%) Windows Vista
6 34 (3.22%) Windows 8
7 30 (2.84%) Android
8 21 (1.99%) Apple iOS
9 14 (1.33%) Mac OS X
9 14 (1.33%) Linux
9 14 (1.33%) Windows 2000
10 11 (1.04%) UNIX
11 10 (0.95%) Windows Server 2012
12 9 (0.85%) Windows NT
13 6 (0.57%) Red Hat Enterprise Linux
14 5 (0.47%) Mac OS
14 5 (0.47%) Windows Mobile
15 3 (0.28%) Solaris
16 2 (0.19%) Windows 2000 Server
Processes & Methodologies
1 448 (42.46%) ITIL
2 132 (12.51%) Incident Management
3 88 (8.34%) Service Management
4 42 (3.98%) Document Management
5 40 (3.79%) Problem Management
6 26 (2.46%) Time Management
7 23 (2.18%) Service Delivery
8 22 (2.09%) ITIL V3
9 19 (1.80%) E-Commerce
10 17 (1.61%) ITSM
11 14 (1.33%) ITIL V2
12 13 (1.23%) Change Management
13 12 (1.14%) CRM
14 11 (1.04%) Software Deployment
15 10 (0.95%) Root Cause Analysis
15 10 (0.95%) Asset Management
16 9 (0.85%) Mentoring
17 8 (0.76%) Knowledge Management
18 6 (0.57%) Migration
18 6 (0.57%) PRINCE2
Programming Languages
1 15 (1.42%) SQL
2 12 (1.14%) C
3 3 (0.28%) Java
3 3 (0.28%) Perl
4 1 (0.095%) Python
4 1 (0.095%) PowerShell
Qualifications
1 75 (7.11%) MCP
2 73 (6.92%) Security Cleared
3 55 (5.21%) Microsoft Certification
4 52 (4.93%) SC Cleared
5 50 (4.74%) ITIL Certification
6 31 (2.94%) MOS
7 23 (2.18%) DV Cleared
8 22 (2.09%) ITIL Foundation Certificate
9 20 (1.90%) Degree
10 19 (1.80%) A+ Certification
11 18 (1.71%) MCSE
12 13 (1.23%) MCSA
12 13 (1.23%) CCNA
12 13 (1.23%) Cisco Certification
13 9 (0.85%) MCDST
14 7 (0.66%) MCITP
15 5 (0.47%) PRINCE2 Certification
16 3 (0.28%) RHCE
16 3 (0.28%) JNCIA
17 2 (0.19%) MCTS
Quality Assurance & Compliance
1 135 (12.80%) SLA
2 3 (0.28%) COBIT
3 1 (0.095%) QA
System Software
1 552 (52.32%) Active Directory
2 13 (1.23%) VMware Infrastructure
3 9 (0.85%) Terminal Server
4 3 (0.28%) XenApp
4 3 (0.28%) NFS
5 2 (0.19%) Terminal Services
5 2 (0.19%) Hyper-V
5 2 (0.19%) MetaFrame
6 1 (0.095%) VMware ESX
6 1 (0.095%) Citrix Presentation Server
6 1 (0.095%) VMware Server
6 1 (0.095%) XenDesktop
6 1 (0.095%) vSphere
6 1 (0.095%) UAG
Systems Management
1 32 (3.03%) OpenView
2 29 (2.75%) SCCM
3 25 (2.37%) OVSD
4 19 (1.80%) Systems Management Server (SMS)
5 5 (0.47%) SCOM
6 4 (0.38%) DameWare
6 4 (0.38%) Unicenter
7 3 (0.28%) Tivoli
7 3 (0.28%) ZENworks
7 3 (0.28%) Backup Exec
7 3 (0.28%) Casper Suite
8 2 (0.19%) NetBackup
9 1 (0.095%) HP Data Protector
9 1 (0.095%) Forefront Identity Manager
9 1 (0.095%) Norton AntiVirus
9 1 (0.095%) MAILsweeper
9 1 (0.095%) ARCserve
9 1 (0.095%) Tivoli Storage Manager
9 1 (0.095%) CiscoWorks
Vendors
1 433 (41.04%) Microsoft
2 219 (20.76%) Citrix
3 78 (7.39%) HP
4 71 (6.73%) Remedy
5 68 (6.45%) Lotus
6 43 (4.08%) VMware
7 32 (3.03%) Cisco
8 18 (1.71%) McAfee
8 18 (1.71%) Google
8 18 (1.71%) ServiceNow
9 17 (1.61%) LANDesk
10 15 (1.42%) Avaya
11 14 (1.33%) Apple
12 12 (1.14%) Altiris
13 11 (1.04%) Dell
14 9 (0.85%) Interwoven
14 9 (0.85%) BMC
14 9 (0.85%) Symantec
15 8 (0.76%) AppSense
15 8 (0.76%) CA
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