The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 172 206 209
Rank change year-on-year
+34 +3
Contract jobs requiring a Service Desk Analyst 674 477 454
As % of all contract IT jobs located in England 1.28% 1.01% 0.98%
As % of the Job Titles category 1.41% 1.09% 1.05%
Number of daily rates quoted 275 181 144
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£150 £125 £130
Average daily rate % change year-on-year
+20.00% -3.84%
90% offered a daily rate of more than £105 £70 £60
10% offered a daily rate of more than £203 £204 £209
UK excluding London average daily rate £125 £96 £110
% change year-on-year
+30.20% -12.72%
Number of hourly rates quoted 279 165 186
Average hourly rate £13.00 £13.27 £13.90
Average hourly rate % change year-on-year
-2.03% -4.53%
90% offered a hourly rate of more than £10.18 £10.05 £10.50
10% offered a hourly rate of more than £17.00 £17.50 £20.00
UK excluding London average hourly rate £12.50 £12.50 £13.00
% change year-on-year
- -3.84%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47816 43935 43348
As % of all contract IT jobs located in England 90.68% 92.78% 93.17%
Number of daily rates quoted 30790 27218 24857
Average daily rate £400 £400 £393
Average daily rate % change year-on-year
- +1.91%
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1975 1911 2413
Average hourly rate £16.00 £17.00 £18.75
Average hourly rate % change year-on-year
-5.88% -9.33%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £38.00 £37.50 £41.50
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 28 November 2014.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 28 November 2014.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +18 213 £175 -7.89% 26
South East +41 147 £132 -12.00% 16
East of England +35 99 £151 +26.04% 6
North West +40 63 £110 -8.33% 6
West Midlands +14 46 £120 +16.50% 11
East Midlands -13 42 £68 -2.85% 7
South West -8 37 £120 +20.00% 6
Yorkshire -17 20 £90 -16.74% 7
North East -34 9 £125 +35.13% 1
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 28 November 2014, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 719 (62.63%) Windows
2 559 (48.69%) Active Directory
3 485 (42.25%) ITIL
4 478 (41.64%) MS Office
5 454 (39.55%) Microsoft
6 420 (36.59%) Windows 7
7 302 (26.31%) MS Excel
8 257 (22.39%) Windows XP
9 230 (20.03%) Citrix
10 180 (15.68%) Blackberry
11 163 (14.20%) Finance
12 160 (13.94%) SLA
13 141 (12.28%) Incident Management
14 129 (11.24%) MS Exchange
15 124 (10.80%) Service Management
16 105 (9.15%) Security Cleared
17 99 (8.62%) Analytical Skills
18 88 (7.67%) SC Cleared
19 83 (7.23%) Law
20 82 (7.14%) Legal
21 79 (6.88%) MCP
22 77 (6.71%) IBM Notes
22 77 (6.71%) Lotus
23 75 (6.53%) HP
24 68 (5.92%) Remedy
25 60 (5.23%) Blackberry Enterprise Server
26 59 (5.14%) Windows Server 2008
27 58 (5.05%) Microsoft Certification
28 49 (4.27%) Banking
29 48 (4.18%) ITSM

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 28 November 2014, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 129 (11.24%) MS Exchange
2 77 (6.71%) IBM Notes
3 60 (5.23%) Blackberry Enterprise Server
4 31 (2.70%) SharePoint
5 29 (2.53%) Exchange Server 2010
6 20 (1.74%) WorkSite
7 19 (1.66%) Exchange Server 2007
8 14 (1.22%) Lync
9 13 (1.13%) Exchange Server 2003
10 11 (0.96%) CICS
11 4 (0.35%) Lotus Domino
12 3 (0.26%) Exchange Server 5.5
12 3 (0.26%) CMS
13 2 (0.17%) Exchange Server 2013
14 1 (0.087%) Moodle
14 1 (0.087%) IIS
Applications
1 478 (41.64%) MS Office
2 302 (26.31%) MS Excel
3 36 (3.14%) MS PowerPoint
4 6 (0.52%) MS Visio
4 6 (0.52%) Spreadsheet
5 2 (0.17%) MS Project
5 2 (0.17%) Adobe Creative Suite
Business Applications
1 15 (1.31%) Remedy ITSM
2 8 (0.70%) assyst
3 2 (0.17%) Oracle EBS
3 2 (0.17%) Remedy AR System
3 2 (0.17%) Oracle General Ledger
3 2 (0.17%) Oracle EBS R12
4 1 (0.087%) Oracle Payables
4 1 (0.087%) Oracle Procure-to-Pay
4 1 (0.087%) Oracle Internet Expenses
4 1 (0.087%) Oracle iProcurement
4 1 (0.087%) Oracle Financials
Cloud Services
1 16 (1.39%) Google Apps
1 16 (1.39%) Office 365
2 1 (0.087%) SaaS
Communications & Networking
1 48 (4.18%) VPN
2 46 (4.01%) TCP/IP
3 44 (3.83%) LAN
4 39 (3.40%) WAN
5 32 (2.79%) Internet
6 26 (2.26%) VoIP
7 17 (1.48%) Wireless
7 17 (1.48%) DNS
8 13 (1.13%) ADSL
8 13 (1.13%) Wi-Fi
9 10 (0.87%) DHCP
10 9 (0.78%) MPLS
11 8 (0.70%) Broadband
12 5 (0.44%) Cisco IOS
12 5 (0.44%) Firewall
13 4 (0.35%) Cisco IPT
13 4 (0.35%) PBX
14 3 (0.26%) Unified Communications
14 3 (0.26%) ISDN
14 3 (0.26%) Intranet
Database & Business Intelligence
1 5 (0.44%) SQL Server
2 2 (0.17%) SQL Server 2005
2 2 (0.17%) Crystal Reports
2 2 (0.17%) MS Access
2 2 (0.17%) Oracle BI EE
2 2 (0.17%) SQL Server 2008
3 1 (0.087%) Oracle Reports
3 1 (0.087%) EDRMS
General
1 163 (14.20%) Finance
2 83 (7.23%) Law
3 82 (7.14%) Legal
4 49 (4.27%) Banking
5 38 (3.31%) Retail
6 28 (2.44%) Telecoms
7 16 (1.39%) Advertising
7 16 (1.39%) Investment Banking
8 12 (1.05%) French Language
9 9 (0.78%) Manufacturing
10 7 (0.61%) Front Office
11 6 (0.52%) Back Office
11 6 (0.52%) Financial Institution
12 5 (0.44%) Military
13 4 (0.35%) Pharmaceutical
13 4 (0.35%) German Language
14 3 (0.26%) Publishing
15 2 (0.17%) Automotive
15 2 (0.17%) Games
15 2 (0.17%) Local Government
Libraries, Frameworks & Software Standards
1 4 (0.35%) .NET
2 3 (0.26%) SOAP
3 2 (0.17%) Software Packaging
3 2 (0.17%) LINQ
4 1 (0.087%) XHR
4 1 (0.087%) COM
4 1 (0.087%) JSON
4 1 (0.087%) XMPP
Miscellaneous
1 180 (15.68%) Blackberry
2 99 (8.62%) Analytical Skills
3 40 (3.48%) NHS
4 32 (2.79%) Management Information System
5 21 (1.83%) iPhone
6 20 (1.74%) iPad
6 20 (1.74%) Video Conferencing
7 16 (1.39%) Handset
8 11 (0.96%) Fat Client
8 11 (0.96%) Thin Client
9 9 (0.78%) EPoS
10 8 (0.70%) PDA
10 8 (0.70%) Hedge funds
11 7 (0.61%) Client/Server
12 6 (0.52%) Smartphone
13 5 (0.44%) Computer Science
14 4 (0.35%) Mainframe
14 4 (0.35%) Digital Media
14 4 (0.35%) Mobile Computing
15 3 (0.26%) User Experience
Operating Systems
1 719 (62.63%) Windows
2 420 (36.59%) Windows 7
3 257 (22.39%) Windows XP
4 59 (5.14%) Windows Server 2008
5 48 (4.18%) Windows Server 2003
6 35 (3.05%) Android
6 35 (3.05%) Windows 8
7 32 (2.79%) Windows Vista
8 26 (2.26%) Apple iOS
9 13 (1.13%) Windows NT
10 12 (1.05%) Mac OS X
10 12 (1.05%) Linux
10 12 (1.05%) Windows 2000
11 11 (0.96%) Mac OS
11 11 (0.96%) UNIX
12 9 (0.78%) Windows Server 2012
13 6 (0.52%) Red Hat Enterprise Linux
14 5 (0.44%) Windows 2000 Server
15 4 (0.35%) Windows Mobile
16 3 (0.26%) Solaris
Processes & Methodologies
1 485 (42.25%) ITIL
2 141 (12.28%) Incident Management
3 124 (10.80%) Service Management
4 48 (4.18%) ITSM
5 45 (3.92%) Document Management
6 36 (3.14%) Service Delivery
7 29 (2.53%) Problem Management
8 28 (2.44%) Time Management
9 18 (1.57%) Change Management
10 13 (1.13%) ITIL V3
11 12 (1.05%) Asset Management
11 12 (1.05%) E-Commerce
12 11 (0.96%) CRM
12 11 (0.96%) Knowledge Management
12 11 (0.96%) Migration
13 9 (0.78%) ITIL V2
13 9 (0.78%) Software Deployment
13 9 (0.78%) Service Desk Management
14 8 (0.70%) Logistics
14 8 (0.70%) Mentoring
Programming Languages
1 21 (1.83%) C
2 18 (1.57%) SQL
3 4 (0.35%) Java
4 3 (0.26%) Perl
5 1 (0.087%) PowerShell
5 1 (0.087%) VBScript
Qualifications
1 105 (9.15%) Security Cleared
2 88 (7.67%) SC Cleared
3 79 (6.88%) MCP
4 58 (5.05%) Microsoft Certification
5 44 (3.83%) ITIL Certification
6 34 (2.96%) ITIL Foundation Certificate
7 33 (2.87%) MOS
8 28 (2.44%) Degree
9 27 (2.35%) MCSE
10 16 (1.39%) DV Cleared
11 13 (1.13%) A+ Certification
12 11 (0.96%) MCSA
12 11 (0.96%) CCNA
12 11 (0.96%) Cisco Certification
13 8 (0.70%) MCDST
14 4 (0.35%) MCITP
15 3 (0.26%) RHCE
15 3 (0.26%) JNCIA
16 2 (0.17%) CNE
16 2 (0.17%) Novell Certification
Quality Assurance & Compliance
1 160 (13.94%) SLA
2 3 (0.26%) Dodd-Frank
2 3 (0.26%) COBIT
2 3 (0.26%) Sarbanes-Oxley
3 1 (0.087%) QA
System Software
1 559 (48.69%) Active Directory
2 12 (1.05%) Terminal Server
3 10 (0.87%) VMware Infrastructure
4 7 (0.61%) XenApp
5 5 (0.44%) Hyper-V
6 3 (0.26%) NFS
7 2 (0.17%) Terminal Services
7 2 (0.17%) XenDesktop
8 1 (0.087%) UAG
8 1 (0.087%) vSphere
8 1 (0.087%) Citrix Presentation Server
8 1 (0.087%) MetaFrame
8 1 (0.087%) VMware ESX
Systems Management
1 33 (2.87%) SCCM
2 32 (2.79%) OpenView
3 25 (2.18%) Systems Management Server (SMS)
4 18 (1.57%) OVSD
5 7 (0.61%) DameWare
5 7 (0.61%) Backup Exec
6 5 (0.44%) SCOM
7 3 (0.26%) Casper Suite
7 3 (0.26%) ZENworks
7 3 (0.26%) Tivoli
7 3 (0.26%) Unicenter
8 1 (0.087%) HP Data Protector
8 1 (0.087%) CiscoWorks
8 1 (0.087%) MAILsweeper
8 1 (0.087%) Norton AntiVirus
8 1 (0.087%) Tivoli Storage Manager
8 1 (0.087%) ARCserve
8 1 (0.087%) NetBackup
Vendors
1 454 (39.55%) Microsoft
2 230 (20.03%) Citrix
3 77 (6.71%) Lotus
4 75 (6.53%) HP
5 68 (5.92%) Remedy
6 47 (4.09%) Cisco
7 38 (3.31%) VMware
8 28 (2.44%) Google
9 22 (1.92%) LANDesk
10 21 (1.83%) ServiceNow
11 19 (1.66%) McAfee
12 15 (1.31%) Apple
12 15 (1.31%) Avaya
13 14 (1.22%) Sun
14 13 (1.13%) Interwoven
15 12 (1.05%) Altiris
15 12 (1.05%) Dell
16 11 (0.96%) SAP
16 11 (0.96%) Symantec
16 11 (0.96%) AppSense
Northampton, Northamptonshire
Lorien Resourcing
Rate: £16 - £19 per hour
Posted: 16 hours ago
Leeds, West Yorkshire
FT Select
Rate: From £109 to £110 per day n/a
Posted: 18 hours ago
Rickmansworth, Hertfordshire
Lorien Resourcing
Rate: £10 - £11 per annum
Posted: 19 hours ago
Durham, County Durham
Certes Computing Ltd
Rate: £120 - £130 per day
Posted: 20 hours ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: Yesterday
Midlands
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 per hour
Posted: Yesterday
Leeds, West Yorkshire
Mortimer Spinks
Posted: Yesterday
Milton Keynes, Buckinghamshire
ComputAppoint
Rate: £23000 - £25000 per annum
Posted: 2 days ago
Essex
Roc Search
Posted: 2 days ago
Berkshire
Clearwater People Solutions
Rate: £100 - £120 Per Day
Posted: 2 days ago
Slough, Berkshire
Austin Fraser
Rate: £17.00 - £22.00 per hour + Negotiable
Posted: 2 days ago
London
Roc Search
Posted: 3 days ago
City, London
Global Technology Solutions Ltd
Rate: £130.00 - £150.00 per day
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 - £17.00 per hour
Posted: 3 days ago
Nuneaton, Warwickshire
Big Red Recruitment
Rate: £10 - £13 per hour
Posted: 3 days ago
City, London
Networking People
Rate: £150 - £175 per day
Posted: 3 days ago
Sutton Coldfield, West Midlands (County)
Nationwide People Ltd
Rate: £168 Per Day Ltd Co Basis
Posted: 4 days ago
London
Hays Finance Technology
Rate: £150.00 - £170.00 per day
Posted: 4 days ago
West Bromwich, West Midlands (County)
Experis Ltd
Rate: £10 - £14 per hour
Posted: 4 days ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £15.00 - £18.50 per hour
Posted: 4 days ago