The statistics below represent IT contracts advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 5 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 250 246 176
Rank change year-on-year
-4 -70
Contract jobs requiring a Service Desk Analyst 445 471 687
As % of all contract IT jobs located in England 0.96% 0.94% 1.31%
As % of the Job Titles category 1.01% 0.99% 1.41%
Number of daily rates quoted 204 174 275
Median daily rate £140 £140 £149
Median daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £104 £100 £105
10% offered a daily rate of more than £213 £203 £205
UK excluding London median daily rate £131 £130 £125
% change year-on-year
+0.96% +4.00%
Number of hourly rates quoted 139 186 289
Median hourly rate £12.50 £13.50 £13.00
Median hourly rate % change year-on-year
-7.40% +3.84%
90% offered a hourly rate of more than £10.20 £10.83 £10.08
10% offered a hourly rate of more than £16.50 £21.55 £17.50
UK excluding London median hourly rate £12.25 £14.00 £12.50
% change year-on-year
-12.50% +12.00%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
43899 47527 48849
As % of all contract IT jobs located in England 94.60% 94.94% 93.26%
Number of daily rates quoted 28945 30730 31404
Median daily rate £425 £420 £400
Median daily rate % change year-on-year
+1.19% +5.00%
90% offered a daily rate of more than £250 £263 £225
10% offered a daily rate of more than £600 £595 £575
UK excluding London median daily rate £398 £385 £375
% change year-on-year
+3.31% +2.66%
Number of hourly rates quoted 1518 1872 2042
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £43.50 £43.50 £37.50
UK excluding London median hourly rate £16.50 £17.00 £15.77
% change year-on-year
-2.94% +7.79%

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 5 December 2016.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 5 December 2016.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 5 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -19 125 £163 +10.16% 19
South East +35 112 £175 +23.89% 17
Yorkshire -4 42 £119 -5.00% 10
South West +20 40 £150 +30.43% 4
West Midlands -8 34 £165 -8.33% 6
North West +7 32 £120 - 4
East of England -26 31 £123 -30.98% 3
East Midlands -4 23 £110 -25.42% 5
North East -36 5 - - 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 5 December 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Analyst in the job title.

1 490 (56.98%) Windows
2 413 (48.02%) Active Directory
3 349 (40.58%) ITIL
4 328 (38.14%) Microsoft
5 312 (36.28%) MS Office
6 272 (31.63%) Windows 7
7 187 (21.74%) MS Excel
8 138 (16.05%) SLA
9 129 (15.00%) Service Management
10 109 (12.67%) Finance
11 107 (12.44%) Citrix
12 105 (12.21%) Windows XP
12 105 (12.21%) Incident Management
13 88 (10.23%) Blackberry
14 74 (8.60%) Analytical Skills
15 72 (8.37%) ITSM
16 66 (7.67%) MS Exchange
17 59 (6.86%) Windows 8
17 59 (6.86%) Security Cleared
18 54 (6.28%) Office 365
18 54 (6.28%) Legal
19 52 (6.05%) Problem Management
20 50 (5.81%) SCCM
21 48 (5.58%) Windows Server
21 48 (5.58%) Blackberry Enterprise Server
22 47 (5.47%) ITIL Certification
23 43 (5.00%) Law
24 42 (4.88%) ServiceNow
25 41 (4.77%) iPhone
26 40 (4.65%) HP

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (7.67%) MS Exchange
2 48 (5.58%) Blackberry Enterprise Server
3 21 (2.44%) Exchange Server 2007
4 20 (2.33%) Exchange Server 2010
5 19 (2.21%) IBM Notes
6 11 (1.28%) SharePoint
7 10 (1.16%) Exchange Server 2013
7 10 (1.16%) Skype for Business
8 5 (0.58%) Exchange Server 2003
9 4 (0.47%) SharePoint 2013
10 2 (0.23%) Moodle
11 1 (0.12%) CMS
11 1 (0.12%) IIS
Applications
1 312 (36.28%) MS Office
2 187 (21.74%) MS Excel
3 17 (1.98%) MS PowerPoint
4 4 (0.47%) Spreadsheet
5 3 (0.35%) Acrobat
5 3 (0.35%) MS Visio
6 1 (0.12%) Adobe Illustrator
6 1 (0.12%) InDesign
6 1 (0.12%) SOLIDWORKS
Business Applications
1 11 (1.28%) Remedy ITSM
2 6 (0.70%) Dynamics CRM
3 1 (0.12%) Dynamics NAV
3 1 (0.12%) PeopleSoft HRMS
3 1 (0.12%) SAP ERP
3 1 (0.12%) Visualfiles
Cloud Services
1 54 (6.28%) Office 365
2 3 (0.35%) G Suite
2 3 (0.35%) SaaS
3 1 (0.12%) Cloud Computing
3 1 (0.12%) Google Drive
3 1 (0.12%) OneDrive
Communications & Networking
1 31 (3.60%) TCP/IP
2 29 (3.37%) Internet
2 29 (3.37%) VPN
3 26 (3.02%) LAN
4 22 (2.56%) Remote Desktop
5 21 (2.44%) DNS
6 20 (2.33%) DHCP
7 16 (1.86%) WAN
8 14 (1.63%) Wireless
9 12 (1.40%) Wi-Fi
10 9 (1.05%) Firewall
10 9 (1.05%) Intranet
11 8 (0.93%) VoIP
12 7 (0.81%) Skype
13 4 (0.47%) ATM
14 3 (0.35%) ADSL
14 3 (0.35%) Broadband
14 3 (0.35%) IP Telephony
14 3 (0.35%) SAN
14 3 (0.35%) WLAN
Database & Business Intelligence
1 4 (0.47%) SQL Server
2 2 (0.23%) Oracle BI EE
2 2 (0.23%) SQL Server 2008
3 1 (0.12%) BusinessObjects
3 1 (0.12%) BusinessObjects Business Intelligence
3 1 (0.12%) SQL Server 2005
3 1 (0.12%) SQL Server 2012
Development Applications
1 1 (0.12%) JIRA
1 1 (0.12%) MSI
General
1 109 (12.67%) Finance
2 54 (6.28%) Legal
3 43 (5.00%) Law
4 33 (3.84%) Retail
5 22 (2.56%) Telecoms
6 17 (1.98%) Financial Institution
6 17 (1.98%) German Language
7 16 (1.86%) Banking
8 11 (1.28%) Spanish Language
9 10 (1.16%) Italian Language
10 9 (1.05%) Dutch Language
10 9 (1.05%) French Language
10 9 (1.05%) Japanese Language
11 8 (0.93%) Back Office
11 8 (0.93%) Portuguese Language
12 7 (0.81%) Marketing
12 7 (0.81%) Russian Language
13 6 (0.70%) Publishing
14 5 (0.58%) Advertising
14 5 (0.58%) Investment Banking
Libraries, Frameworks & Software Standards
1 3 (0.35%) Middleware
1 3 (0.35%) Web Services
2 1 (0.12%) X-Windows
Miscellaneous
1 88 (10.23%) Blackberry
2 74 (8.60%) Analytical Skills
3 41 (4.77%) iPhone
4 35 (4.07%) iPad
5 22 (2.56%) NHS
5 22 (2.56%) Smartphone
6 20 (2.33%) Management Information System
7 13 (1.51%) Computer Science
8 11 (1.28%) Fat Client
8 11 (1.28%) Thin Client
9 9 (1.05%) Driving Licence
10 7 (0.81%) Enterprise Software
10 7 (0.81%) EPoS
10 7 (0.81%) Video Conferencing
11 6 (0.70%) Virtual Team
12 5 (0.58%) Client/Server
12 5 (0.58%) Wiki
13 4 (0.47%) BYOD
13 4 (0.47%) Hedge funds
14 3 (0.35%) Reinsurance
Operating Systems
1 490 (56.98%) Windows
2 272 (31.63%) Windows 7
3 105 (12.21%) Windows XP
4 59 (6.86%) Windows 8
5 48 (5.58%) Windows Server
6 30 (3.49%) Windows 10
6 30 (3.49%) Windows Server 2008
7 26 (3.02%) Android
7 26 (3.02%) Mac OS X
8 21 (2.44%) Windows Server 2003
9 10 (1.16%) Linux
10 9 (1.05%) Windows 2000
10 9 (1.05%) Windows Server 2012
11 8 (0.93%) Apple iOS
12 7 (0.81%) Mac OS
12 7 (0.81%) Windows Vista
13 6 (0.70%) Unix
14 3 (0.35%) MVS
15 1 (0.12%) Windows Mobile
15 1 (0.12%) Windows NT
Processes & Methodologies
1 349 (40.58%) ITIL
2 129 (15.00%) Service Management
3 105 (12.21%) Incident Management
4 72 (8.37%) ITSM
5 52 (6.05%) Problem Management
6 35 (4.07%) Service Delivery
7 34 (3.95%) ITIL V3
8 27 (3.14%) CRM
9 25 (2.91%) Root Cause Analysis
10 20 (2.33%) Document Management
11 17 (1.98%) Time Management
12 16 (1.86%) ERP
13 14 (1.63%) Change Management
14 12 (1.40%) Ticket Management
15 10 (1.16%) Asset Management
15 10 (1.16%) Knowledge Management
16 8 (0.93%) Chat Support
16 8 (0.93%) Risk Analysis
16 8 (0.93%) Software Deployment
17 6 (0.70%) Network Monitoring
Programming Languages
1 15 (1.74%) SQL
2 5 (0.58%) C
Qualifications
1 59 (6.86%) Security Cleared
2 47 (5.47%) ITIL Certification
3 35 (4.07%) SC Cleared
4 34 (3.95%) Microsoft Certification
5 26 (3.02%) MCP
6 21 (2.44%) Degree
7 18 (2.09%) ITIL Foundation Certificate
8 14 (1.63%) MOS
9 11 (1.28%) MCDST
10 10 (1.16%) MCSE
11 9 (1.05%) A+ Certification
11 9 (1.05%) DV Cleared
12 6 (0.70%) MCTS
13 5 (0.58%) MCITP
14 4 (0.47%) MCSA
14 4 (0.47%) NVQ Level 3
15 3 (0.35%) BPSS Clearance
15 3 (0.35%) DBS Check
16 1 (0.12%) ECDL
Quality Assurance & Compliance
1 138 (16.05%) SLA
2 2 (0.23%) ISO 9001
2 2 (0.23%) QA
3 1 (0.12%) Sarbanes-Oxley
System Software
1 413 (48.02%) Active Directory
2 17 (1.98%) VMware Infrastructure
3 15 (1.74%) XenApp
4 8 (0.93%) Virtual Desktop
5 6 (0.70%) vSphere
6 4 (0.47%) Virtual Machines
7 3 (0.35%) Terminal Services
8 1 (0.12%) Hyper-V
8 1 (0.12%) Microsoft App-V
8 1 (0.12%) UAG
8 1 (0.12%) XenServer
Systems Management
1 50 (5.81%) SCCM
2 8 (0.93%) AirWatch
2 8 (0.93%) DameWare
3 7 (0.81%) Systems Management Server (SMS)
4 6 (0.70%) OVSD
5 4 (0.47%) SCSM
5 4 (0.47%) WSUS
6 2 (0.23%) Netcool
6 2 (0.23%) SCOM
7 1 (0.12%) BMC Marimba
Vendors
1 328 (38.14%) Microsoft
2 107 (12.44%) Citrix
3 42 (4.88%) ServiceNow
4 40 (4.65%) HP
5 33 (3.84%) Cisco
5 33 (3.84%) Remedy
6 29 (3.37%) VMware
7 28 (3.26%) Apple
7 28 (3.26%) LANDesk
8 19 (2.21%) Lotus
9 18 (2.09%) iManage
10 14 (1.63%) Altiris
10 14 (1.63%) SAP
11 12 (1.40%) Dell
12 11 (1.28%) Mitel
13 10 (1.16%) BMC
14 9 (1.05%) MobileIron
15 8 (0.93%) Sun
16 6 (0.70%) Google
17 5 (0.58%) Wyse
Ripon, North Yorkshire
Spring Technology
Rate: £110.00 - £120.00 per day
Posted: 21 hours ago
Leeds, West Yorkshire
Plan-net
Rate: Competitive rate
Posted: 14 hours ago
Leeds
Isource IT
Rate: £0 - £100 per day
Posted: 4 days ago
West Yorkshire
Venn Group
Rate: £10 - £11 Per Hour
Posted: 4 days ago
Stoke-On-Trent, Staffordshire
Rullion IT Plus
Posted: 5 days ago
Solihull, West Midlands (County)
Lorien Resourcing
Posted: 4 days ago
Leeds, West Yorkshire
The Bridge Ltd
Rate: From £120 to £125 per day
Posted: 4 days ago
Brighouse, West Yorkshire
Networkers
Rate: £8.00 - £9.64 per hour
Posted: 5 days ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £14.00 - £15.00 per hour
Posted: 6 days ago
Bath, Avon
People Source Consulting
Rate: £15 - £17 per hour
Posted: 3 days ago
Reading, Berkshire
Davanti Solutions
Rate: £100 per day
Posted: 6 days ago
London
Sanderson
Posted: 10 days ago
London
Devonshire Hayes Recruitment Specialists Ltd
Rate: From £170 to £175 per day
Posted: 5 days ago
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Rate: £170 per day
Posted: 6 days ago