The statistics below represent IT contracts advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 6 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
6 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 274 214 217
Rank change year-on-year
-60 +3
Contract jobs requiring a Service Desk Analyst 428 538 491
As % of all contract IT jobs located in England 0.84% 1.06% 0.99%
As % of the Job Titles category 0.88% 1.12% 1.04%
Number of daily rates quoted 164 155 211
Median daily rate £140 £139 £130
Median daily rate % change year-on-year
+0.90% +6.73%
90% offered a daily rate of more than £100 £90 £85
10% offered a daily rate of more than £231 £207 £204
UK excluding London median daily rate £128 £124 £120
% change year-on-year
+3.03% +3.12%
Number of hourly rates quoted 145 237 161
Median hourly rate £14.00 £13.00 £14.00
Median hourly rate % change year-on-year
+7.69% -7.14%
90% offered a hourly rate of more than £10.27 £10.00 £10.50
10% offered a hourly rate of more than £19.00 £17.00 £21.90
UK excluding London median hourly rate £13.75 £12.50 £13.88
% change year-on-year
+10.00% -9.94%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
48428 48067 47032
As % of all contract IT jobs located in England 95.01% 94.75% 94.48%
Number of daily rates quoted 31953 29679 29276
Median daily rate £425 £400 £395
Median daily rate % change year-on-year
+6.25% +1.26%
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £570 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1367 1934 1971
Median hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.00 £42.50 £42.50
UK excluding London median hourly rate £18.00 £16.60 £17.00
% change year-on-year
+8.43% -2.35%

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 6 May 2016.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 6 May 2016.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -46 117 £175 +7.69% 26
South East -17 93 £150 +7.14% 16
East of England +4 59 £125 +16.27% 7
Yorkshire +8 42 £118 -4.08% 11
North West -13 40 £110 -13.72% 8
West Midlands -13 33 £150 +20.00% 6
East Midlands -25 23 £105 +29.62% 3
South West +2 18 £123 -2.19% 8
North East -68 4 £110 -8.33% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 6 May 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Analyst in the job title.

1 531 (64.05%) Windows
2 464 (55.97%) Active Directory
3 335 (40.41%) MS Office
4 319 (38.48%) Windows 7
5 306 (36.91%) Microsoft
6 304 (36.67%) ITIL
7 184 (22.20%) MS Excel
8 161 (19.42%) Citrix
9 149 (17.97%) Finance
10 148 (17.85%) Windows XP
11 140 (16.89%) Blackberry
12 117 (14.11%) Incident Management
13 98 (11.82%) MS Exchange
14 95 (11.46%) SLA
15 93 (11.22%) Service Management
16 92 (11.10%) Law
17 77 (9.29%) Windows 8
18 68 (8.20%) Windows Server
19 61 (7.36%) Document Management
20 60 (7.24%) Legal
20 60 (7.24%) Windows Server 2008
21 49 (5.91%) TCP/IP
22 46 (5.55%) LAN
22 46 (5.55%) Security Cleared
23 45 (5.43%) Office 365
24 44 (5.31%) WAN
25 43 (5.19%) ITIL Certification
25 43 (5.19%) Microsoft Certification
26 42 (5.07%) Windows Server 2003
26 42 (5.07%) Cisco

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (11.82%) MS Exchange
2 41 (4.95%) Blackberry Enterprise Server
3 37 (4.46%) IBM Notes
4 27 (3.26%) Exchange Server 2010
5 20 (2.41%) SharePoint
6 15 (1.81%) Exchange Server 2003
7 9 (1.09%) Exchange Server 2007
7 9 (1.09%) SharePoint 2010
8 7 (0.84%) Exchange Server 2013
9 4 (0.48%) IBM Domino
9 4 (0.48%) Skype for Business
10 3 (0.36%) IIS
10 3 (0.36%) SharePoint 2013
11 1 (0.12%) CMS
11 1 (0.12%) K2 blackpearl
11 1 (0.12%) Office Communications Server
11 1 (0.12%) Tomcat
Applications
1 335 (40.41%) MS Office
2 184 (22.20%) MS Excel
3 19 (2.29%) MS PowerPoint
4 14 (1.69%) Acrobat
5 6 (0.72%) MS Visio
6 3 (0.36%) Spreadsheet
7 1 (0.12%) AutoCAD
7 1 (0.12%) MS Project
7 1 (0.12%) Photoshop
Business Applications
1 4 (0.48%) Remedy ITSM
2 1 (0.12%) Dynamics NAV
2 1 (0.12%) SAP Oil and Gas
Cloud Services
1 45 (5.43%) Office 365
2 13 (1.57%) Mimecast
3 2 (0.24%) Amazon AWS
3 2 (0.24%) IaaS
3 2 (0.24%) Microsoft Azure
4 1 (0.12%) Google Apps
4 1 (0.12%) OneDrive
4 1 (0.12%) SaaS
Communications & Networking
1 49 (5.91%) TCP/IP
2 46 (5.55%) LAN
3 44 (5.31%) WAN
4 40 (4.83%) VPN
5 36 (4.34%) Internet
6 24 (2.90%) Remote Desktop
7 20 (2.41%) Wireless
8 15 (1.81%) DNS
9 12 (1.45%) DHCP
10 8 (0.97%) Intranet
11 7 (0.84%) VoIP
12 6 (0.72%) ATM
13 4 (0.48%) Ethernet
13 4 (0.48%) Firewall
13 4 (0.48%) IP Telephony
13 4 (0.48%) Skype
14 3 (0.36%) Extranet
14 3 (0.36%) Wi-Fi
15 2 (0.24%) ADSL
15 2 (0.24%) Telnet
Database & Business Intelligence
1 4 (0.48%) SQL Server
2 2 (0.24%) Amazon RDS
2 2 (0.24%) SQL Server 2005
2 2 (0.24%) SQL Server 2008
3 1 (0.12%) BusinessObjects
3 1 (0.12%) Crystal Reports
3 1 (0.12%) Relational Database
Development Applications
1 3 (0.36%) JIRA
1 3 (0.36%) Yeoman
General
1 149 (17.97%) Finance
2 92 (11.10%) Law
3 60 (7.24%) Legal
4 29 (3.50%) Banking
5 21 (2.53%) Telecoms
6 15 (1.81%) German Language
7 14 (1.69%) Retail
8 11 (1.33%) Italian Language
9 9 (1.09%) Japanese Language
10 8 (0.97%) Back Office
10 8 (0.97%) International Banking
10 8 (0.97%) Local Government
11 7 (0.84%) Dutch Language
11 7 (0.84%) French Language
12 6 (0.72%) Spanish Language
13 5 (0.60%) Manufacturing
13 5 (0.60%) Publishing
14 4 (0.48%) Russian Language
15 3 (0.36%) Aerospace
15 3 (0.36%) Portuguese Language
Libraries, Frameworks & Software Standards
1 2 (0.24%) Software Packaging
2 1 (0.12%) .NET
2 1 (0.12%) HTML
2 1 (0.12%) Middleware
2 1 (0.12%) XML
Miscellaneous
1 140 (16.89%) Blackberry
2 38 (4.58%) Analytical Skills
3 35 (4.22%) NHS
4 23 (2.77%) iPhone
5 21 (2.53%) iPad
6 14 (1.69%) Management Information System
7 13 (1.57%) AS400
8 12 (1.45%) Video Conferencing
9 11 (1.33%) Driving Licence
10 9 (1.09%) Mathematics
11 8 (0.97%) Mobile Computing
12 4 (0.48%) Client/Server
12 4 (0.48%) CMDB
12 4 (0.48%) Data Centre
12 4 (0.48%) Enterprise Software
12 4 (0.48%) Fat Client
12 4 (0.48%) Thin Client
13 3 (0.36%) Computer Science
13 3 (0.36%) PMI
13 3 (0.36%) Reinsurance
Operating Systems
1 531 (64.05%) Windows
2 319 (38.48%) Windows 7
3 148 (17.85%) Windows XP
4 77 (9.29%) Windows 8
5 68 (8.20%) Windows Server
6 60 (7.24%) Windows Server 2008
7 42 (5.07%) Windows Server 2003
8 27 (3.26%) Windows Server 2012
9 23 (2.77%) Android
10 14 (1.69%) Windows 10
11 13 (1.57%) Apple iOS
12 12 (1.45%) Windows 2000
13 9 (1.09%) Linux
14 8 (0.97%) Mac OS X
14 8 (0.97%) Unix
15 6 (0.72%) Windows Vista
16 3 (0.36%) Windows NT
17 2 (0.24%) NetWare
17 2 (0.24%) Red Hat Enterprise Linux
18 1 (0.12%) Mac OS
Processes & Methodologies
1 304 (36.67%) ITIL
2 117 (14.11%) Incident Management
3 93 (11.22%) Service Management
4 61 (7.36%) Document Management
5 37 (4.46%) ITSM
6 34 (4.10%) Problem Management
7 27 (3.26%) Service Delivery
8 26 (3.14%) Change Management
9 25 (3.02%) Time Management
10 22 (2.65%) Coaching
11 20 (2.41%) ITIL V3
12 19 (2.29%) Mentoring
13 15 (1.81%) Change Control
14 10 (1.21%) Release Management
15 9 (1.09%) Continuous Improvement
15 9 (1.09%) CRM
15 9 (1.09%) Root Cause Analysis
16 8 (0.97%) Project Management
17 6 (0.72%) Fault Management
18 5 (0.60%) ITIL V2
Programming Languages
1 19 (2.29%) C
2 11 (1.33%) SQL
3 4 (0.48%) PowerShell
4 2 (0.24%) JavaScript
5 1 (0.12%) Java
5 1 (0.12%) VB
5 1 (0.12%) VBA
5 1 (0.12%) VBScript
Qualifications
1 46 (5.55%) Security Cleared
2 43 (5.19%) ITIL Certification
2 43 (5.19%) Microsoft Certification
3 41 (4.95%) MCP
4 27 (3.26%) Degree
5 22 (2.65%) SC Cleared
6 20 (2.41%) ITIL Foundation Certificate
7 16 (1.93%) MCSA
8 15 (1.81%) MCSE
9 11 (1.33%) Cisco Certification
9 11 (1.33%) MCDST
10 8 (0.97%) CCNA
10 8 (0.97%) MOS
11 5 (0.60%) A+ Certification
12 4 (0.48%) MCITP
13 3 (0.36%) DBS Check
13 3 (0.36%) DV Cleared
13 3 (0.36%) HND
13 3 (0.36%) PMI Certification
14 2 (0.24%) BPSS Clearance
Quality Assurance & Compliance
1 95 (11.46%) SLA
2 3 (0.36%) Disclosure Scotland
3 2 (0.24%) Sarbanes-Oxley
4 1 (0.12%) COBIT
4 1 (0.12%) ISO 9001
4 1 (0.12%) QA
System Software
1 464 (55.97%) Active Directory
2 22 (2.65%) VMware Infrastructure
3 7 (0.84%) XenApp
4 6 (0.72%) Terminal Services
5 5 (0.60%) Hyper-V
5 5 (0.60%) Terminal Server
6 4 (0.48%) Citrix Presentation Server
7 3 (0.36%) vSphere
8 2 (0.24%) BitLocker
8 2 (0.24%) XenDesktop
9 1 (0.12%) VMware ESX
9 1 (0.12%) Xen
Systems Management
1 31 (3.74%) SCCM
2 18 (2.17%) DameWare
3 13 (1.57%) Backup Exec
4 9 (1.09%) HP SIM
4 9 (1.09%) Symantec Endpoint Protection
5 5 (0.60%) BMC Marimba
6 4 (0.48%) OpenView
7 3 (0.36%) OVSD
8 2 (0.24%) ServiceCenter
8 2 (0.24%) Systems Management Server (SMS)
8 2 (0.24%) Unicenter
9 1 (0.12%) Foglight
9 1 (0.12%) Nagios
9 1 (0.12%) Norton AntiVirus
9 1 (0.12%) SCSM
9 1 (0.12%) WSUS
Vendors
1 306 (36.91%) Microsoft
2 161 (19.42%) Citrix
3 42 (5.07%) Cisco
4 37 (4.46%) Lotus
5 34 (4.10%) Remedy
6 31 (3.74%) VMware
7 29 (3.50%) HP
8 28 (3.38%) iManage
9 25 (3.02%) Apple
9 25 (3.02%) LANDesk
10 16 (1.93%) Adobe
11 14 (1.69%) Symantec
12 13 (1.57%) Avaya
12 13 (1.57%) PeopleSoft
12 13 (1.57%) ServiceNow
13 11 (1.33%) IBM
14 10 (1.21%) BMC
14 10 (1.21%) Google
15 9 (1.09%) Becrypt
16 5 (0.60%) ThinPrint
Newcastle Upon Tyne, Tyne and Wear
AWD Recruitment
Rate: up to £9.48 per hour
Posted: 6 hours ago
Milton Keynes
Capita Defence & Security Resourcing
Rate: £220 - £250 per day
Posted: 9 hours ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £25 per hour
Posted: 10 hours ago
Exeter, Devon
HAYS INFORMATION TECHNOLOGY
Rate: £9.64 - £11.58 per hour
Posted: Yesterday
London
Refreshing Recruitment
Rate: £130 per day
Posted: Yesterday
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £14.00 per hour
Posted: Yesterday
Bracknell, Berkshire
Lorien Resourcing
Posted: Yesterday
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £15 per hour
Posted: Yesterday
Kidlington, Oxfordshire
Reed Technology
Rate: £14 per hour
Posted: 2 days ago
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Rate: £11.30 - £15.00 per hour
Posted: 2 days ago
Farnham, Surrey
Rullion IT Plus
Rate: £100 - £130 per day
Posted: 2 days ago
Colchester, Essex
Bristow Holland
Rate: £12 - 14 per hour
Posted: 2 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 3 days ago
Welwyn Garden City, Hertfordshire
Harvey Nash plc
Rate: £16 - £18 per hour
Posted: 3 days ago
London
Information Technology Services
Rate: £35k - 37k per year + benefits
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: £14.00 - £16.50 per hour
Posted: 3 days ago
Colchester
Pertemps IT
Rate: Up to £14 per hour all inclusive
Posted: 3 days ago
London
Venturi
Rate: £18.00 - £24.00 per annum
Posted: 7 days ago
Bristol
Hays Specialist Recruitment Ltd
Rate: £13.00 - £15.00 per hour
Posted: 8 days ago
Bradford
Hays Specialist Recruitment
Rate: £10.00 - £10.75 per hour
Posted: 8 days ago
North London
Lawrence Harvey
Rate: £10 - £15 per hour
Posted: 9 days ago
London
Lawrence Harvey
Rate: £10 - £13 per hour
Posted: 9 days ago
Coventry
CPS Group Limited
Rate: £10 per hour
Posted: 18 days ago