The statistics below represent IT contracts advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 266 226 230
Rank change year-on-year
-40 +4
Contract jobs requiring a Service Desk Analyst 458 542 486
As % of all contract IT jobs located in England 0.92% 1.05% 0.98%
As % of the Job Titles category 0.97% 1.11% 1.04%
Number of daily rates quoted 197 192 169
Median daily rate £125 £130 £150
Median daily rate % change year-on-year
-3.84% -13.33%
90% offered a daily rate of more than £93 £103 £100
10% offered a daily rate of more than £204 £200 £191
UK excluding London median daily rate £125 £120 £125
% change year-on-year
+4.16% -4.00%
Number of hourly rates quoted 152 214 203
Median hourly rate £13.59 £13.30 £15.00
Median hourly rate % change year-on-year
+2.18% -11.33%
90% offered a hourly rate of more than £10.02 £10.14 £9.84
10% offered a hourly rate of more than £18.50 £19.00 £20.00
UK excluding London median hourly rate £13.50 £13.00 £14.00
% change year-on-year
+3.84% -7.14%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47210 49030 46876
As % of all contract IT jobs located in England 94.82% 94.82% 94.84%
Number of daily rates quoted 31067 31698 28896
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £248 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1405 1831 1932
Median hourly rate £17.10 £16.60 £16.50
Median hourly rate % change year-on-year
+3.01% +0.60%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.00 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.25
% change year-on-year
+2.10% -0.55%

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 30 July 2016.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 30 July 2016.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 30 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -46 127 £135 -15.62% 22
South East +17 96 £140 +13.13% 25
East of England +5 61 £108 -12.24% 6
West Midlands -11 38 £95 -17.39% 10
Yorkshire +1 37 £125 +6.38% 10
North West -15 34 £110 -18.51% 4
South West +10 33 £161 +24.03% 3
East Midlands -2 27 £85 -15.00% 5
North East -64 5 £95 -24.00%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 30 July 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Analyst in the job title.

1 557 (62.94%) Windows
2 486 (54.92%) Active Directory
3 360 (40.68%) MS Office
4 325 (36.72%) Windows 7
5 315 (35.59%) Microsoft
6 305 (34.46%) ITIL
7 226 (25.54%) MS Excel
8 179 (20.23%) Finance
9 170 (19.21%) Citrix
10 152 (17.18%) Blackberry
11 145 (16.38%) Incident Management
12 141 (15.93%) Windows XP
13 125 (14.12%) SLA
14 105 (11.86%) Service Management
15 94 (10.62%) MS Exchange
16 90 (10.17%) Law
17 72 (8.14%) Windows 8
18 69 (7.80%) Document Management
19 67 (7.57%) Windows Server
20 61 (6.89%) ITSM
21 60 (6.78%) Office 365
22 58 (6.55%) Legal
23 54 (6.10%) Microsoft Certification
23 54 (6.10%) Analytical Skills
24 53 (5.99%) TCP/IP
25 51 (5.76%) Windows Server 2008
26 50 (5.65%) VPN
27 46 (5.20%) Cisco
27 46 (5.20%) LAN
27 46 (5.20%) HP

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 94 (10.62%) MS Exchange
2 42 (4.75%) Blackberry Enterprise Server
3 31 (3.50%) SharePoint
4 27 (3.05%) Exchange Server 2010
5 22 (2.49%) IBM Notes
6 18 (2.03%) Exchange Server 2003
6 18 (2.03%) Exchange Server 2007
7 11 (1.24%) Skype for Business
8 8 (0.90%) SharePoint 2010
9 4 (0.45%) Exchange Server 2013
9 4 (0.45%) IIS
10 3 (0.34%) CMS
10 3 (0.34%) IBM Domino
10 3 (0.34%) SharePoint 2013
11 1 (0.11%) K2 blackpearl
11 1 (0.11%) Office Communications Server
Applications
1 360 (40.68%) MS Office
2 226 (25.54%) MS Excel
3 20 (2.26%) MS PowerPoint
4 6 (0.68%) MS Visio
5 5 (0.56%) Acrobat
5 5 (0.56%) Spreadsheet
6 1 (0.11%) AutoCAD
6 1 (0.11%) MS Project
6 1 (0.11%) Photoshop
Business Applications
1 5 (0.56%) Remedy ITSM
2 2 (0.23%) Remedy AR System
3 1 (0.11%) Dynamics CRM
3 1 (0.11%) SAP ERP
3 1 (0.11%) SAP Oil and Gas
Cloud Services
1 60 (6.78%) Office 365
2 9 (1.02%) Mimecast
3 4 (0.45%) Google Apps
4 3 (0.34%) OneDrive
4 3 (0.34%) SaaS
5 2 (0.23%) Amazon AWS
5 2 (0.23%) IaaS
5 2 (0.23%) Microsoft Azure
6 1 (0.11%) Cloud Computing
Communications & Networking
1 53 (5.99%) TCP/IP
2 50 (5.65%) VPN
3 46 (5.20%) LAN
4 40 (4.52%) WAN
5 30 (3.39%) DNS
5 30 (3.39%) Internet
6 28 (3.16%) Remote Desktop
7 26 (2.94%) DHCP
8 17 (1.92%) Wireless
9 13 (1.47%) Intranet
10 11 (1.24%) Wi-Fi
11 7 (0.79%) Skype
12 6 (0.68%) ATM
12 6 (0.68%) Firewall
13 5 (0.56%) Broadband
13 5 (0.56%) Ethernet
13 5 (0.56%) VoIP
14 4 (0.45%) ADSL
14 4 (0.45%) Cisco IOS
14 4 (0.45%) WebEx
Database & Business Intelligence
1 4 (0.45%) SQL Server
2 3 (0.34%) SQL Server 2008
3 2 (0.23%) Amazon RDS
4 1 (0.11%) SQL Server 2005
Development Applications
1 4 (0.45%) JIRA
2 1 (0.11%) MSI
General
1 179 (20.23%) Finance
2 90 (10.17%) Law
3 58 (6.55%) Legal
4 33 (3.73%) Banking
5 18 (2.03%) Retail
6 15 (1.69%) German Language
6 15 (1.69%) Telecoms
7 14 (1.58%) Japanese Language
8 13 (1.47%) Italian Language
9 11 (1.24%) Back Office
9 11 (1.24%) French Language
10 8 (0.90%) Spanish Language
11 7 (0.79%) International Banking
12 6 (0.68%) Financial Institution
12 6 (0.68%) Marketing
13 5 (0.56%) Dutch Language
13 5 (0.56%) Local Government
14 4 (0.45%) Portuguese Language
15 3 (0.34%) Manufacturing
15 3 (0.34%) Russian Language
Libraries, Frameworks & Software Standards
1 5 (0.56%) Middleware
2 2 (0.23%) Software Packaging
2 2 (0.23%) Web Services
3 1 (0.11%) HTML
3 1 (0.11%) X-Windows
Miscellaneous
1 152 (17.18%) Blackberry
2 54 (6.10%) Analytical Skills
3 29 (3.28%) iPhone
4 27 (3.05%) iPad
5 25 (2.82%) NHS
6 23 (2.60%) Management Information System
7 16 (1.81%) Driving Licence
8 12 (1.36%) Smartphone
9 10 (1.13%) AS400
9 10 (1.13%) Mathematics
10 8 (0.90%) Enterprise Software
11 6 (0.68%) Computer Science
12 5 (0.56%) Data Centre
12 5 (0.56%) Fat Client
12 5 (0.56%) Thin Client
13 4 (0.45%) BYOD
13 4 (0.45%) Client/Server
13 4 (0.45%) Private Cloud
13 4 (0.45%) Video Conferencing
13 4 (0.45%) Virtual Team
Operating Systems
1 557 (62.94%) Windows
2 325 (36.72%) Windows 7
3 141 (15.93%) Windows XP
4 72 (8.14%) Windows 8
5 67 (7.57%) Windows Server
6 51 (5.76%) Windows Server 2008
7 38 (4.29%) Windows Server 2003
8 26 (2.94%) Windows 10
9 24 (2.71%) Mac OS X
10 19 (2.15%) Windows Server 2012
11 16 (1.81%) Android
12 13 (1.47%) Apple iOS
13 12 (1.36%) Windows 2000
14 9 (1.02%) Unix
15 8 (0.90%) Linux
16 4 (0.45%) Windows NT
16 4 (0.45%) Windows Vista
17 3 (0.34%) MVS
18 2 (0.23%) Red Hat Enterprise Linux
19 1 (0.11%) Windows Phone
Processes & Methodologies
1 305 (34.46%) ITIL
2 145 (16.38%) Incident Management
3 105 (11.86%) Service Management
4 69 (7.80%) Document Management
5 61 (6.89%) ITSM
6 44 (4.97%) Problem Management
7 32 (3.62%) Service Delivery
8 27 (3.05%) Time Management
9 23 (2.60%) ITIL V3
10 17 (1.92%) Change Management
11 16 (1.81%) Coaching
12 14 (1.58%) Mentoring
13 13 (1.47%) Knowledge Management
14 12 (1.36%) Root Cause Analysis
15 10 (1.13%) Ticket Management
16 9 (1.02%) Continuous Improvement
16 9 (1.02%) Network Management
17 8 (0.90%) ERP
18 7 (0.79%) Line Management
19 6 (0.68%) Change Control
Programming Languages
1 17 (1.92%) C
2 8 (0.90%) SQL
3 2 (0.23%) PowerShell
4 1 (0.11%) JavaScript
4 1 (0.11%) VBA
Qualifications
1 54 (6.10%) Microsoft Certification
2 43 (4.86%) MCP
3 42 (4.75%) Security Cleared
4 25 (2.82%) ITIL Certification
5 24 (2.71%) Degree
6 22 (2.49%) ITIL Foundation Certificate
6 22 (2.49%) MCSE
7 21 (2.37%) SC Cleared
8 19 (2.15%) MCDST
9 14 (1.58%) MCSA
10 11 (1.24%) MOS
11 9 (1.02%) A+ Certification
11 9 (1.02%) Cisco Certification
12 7 (0.79%) DV Cleared
13 6 (0.68%) CCNA
14 5 (0.56%) MCITP
15 4 (0.45%) MCTS
16 3 (0.34%) BPSS Clearance
17 2 (0.23%) PMI Certification
18 1 (0.11%) ECDL
Quality Assurance & Compliance
1 125 (14.12%) SLA
2 2 (0.23%) Sarbanes-Oxley
3 1 (0.11%) Disclosure Scotland
3 1 (0.11%) ISO 9001
3 1 (0.11%) QA
System Software
1 486 (54.92%) Active Directory
2 17 (1.92%) VMware Infrastructure
3 13 (1.47%) XenApp
4 12 (1.36%) Virtual Desktop
5 6 (0.68%) Terminal Services
6 5 (0.56%) Terminal Server
6 5 (0.56%) vSphere
7 4 (0.45%) Citrix Presentation Server
7 4 (0.45%) XenDesktop
8 3 (0.34%) BitLocker
9 2 (0.23%) UAG
10 1 (0.11%) Hyper-V
10 1 (0.11%) Virtual Servers
10 1 (0.11%) VMware ESX
10 1 (0.11%) Xen
Systems Management
1 43 (4.86%) SCCM
2 13 (1.47%) Backup Exec
3 9 (1.02%) HP SIM
3 9 (1.02%) Symantec Endpoint Protection
4 7 (0.79%) DameWare
5 5 (0.56%) BMC Marimba
6 3 (0.34%) OVSD
7 2 (0.23%) OpenView
7 2 (0.23%) SCOM
7 2 (0.23%) SCSM
7 2 (0.23%) Systems Management Server (SMS)
7 2 (0.23%) Unicenter
8 1 (0.11%) ServiceCenter
8 1 (0.11%) WSUS
Vendors
1 315 (35.59%) Microsoft
2 170 (19.21%) Citrix
3 46 (5.20%) Cisco
3 46 (5.20%) HP
4 44 (4.97%) Remedy
5 34 (3.84%) ServiceNow
5 34 (3.84%) VMware
6 29 (3.28%) LANDesk
7 22 (2.49%) Apple
7 22 (2.49%) Lotus
8 19 (2.15%) iManage
9 16 (1.81%) Avaya
10 13 (1.47%) Google
10 13 (1.47%) Symantec
11 12 (1.36%) BMC
12 11 (1.24%) IBM
12 11 (1.24%) Sun
13 9 (1.02%) Adobe
13 9 (1.02%) Becrypt
14 7 (0.79%) SAP
Chesterfield, Derbyshire
HAYS INFORMATION TECHNOLOGY
Rate: £11.00 - £14.00 per hour
Posted: 5 hours ago
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Rate: £80 Per day
Posted: 21 hours ago
Manchester, Lancashire
LA International
Rate: £80 - £100 per day
Posted: 2 days ago
Farnham, Surrey
Rullion IT Plus
Rate: £100 - £130 per day
Posted: 4 days ago
Gloucestershire
Networkers
Rate: £11 - £13.50 per hour
Posted: 3 days ago
Surrey
ReThink Recruitment
Rate: £150 - £160 per day
Posted: 4 days ago
Leeds, West Yorkshire
Plan-net
Rate: Competitive rate
Posted: 2 days ago
Northampton, Northamptonshire
Lorien Resourcing
Posted: 4 days ago
City, London
ReThink Recruitment
Rate: £80 - £120 per day
Posted: 3 days ago
Hertfordshire
LA International
Rate: £9 - £10 per hour
Posted: Yesterday
Woking, Surrey
The Bridge Ltd
Rate: Market rate
Posted: 4 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £8.25 - £10.00 per hour
Posted: 3 days ago
London
Streamline Connections
Rate: £200 - £250 per day
Posted: 4 days ago
Worthing, West Sussex
ARC IT Recruitment Ltd
Rate: 3 months rolling £ good
Posted: 5 days ago
Cambridge, Cambridgeshire
DCV Technologies
Rate: From £26,000 to £29,000 per annum 5 months fixed term
Posted: 3 days ago