The statistics below represent IT contracts advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 266 244 211
Rank change year-on-year
-22 -33
Contract jobs requiring a Service Desk Analyst 439 517 554
As % of all contract IT jobs located in England 0.88% 0.99% 1.07%
As % of the Job Titles category 0.93% 1.05% 1.15%
Number of daily rates quoted 197 189 239
Median daily rate £130 £125 £150
Median daily rate % change year-on-year
+4.00% -16.66%
90% offered a daily rate of more than £83 £103 £105
10% offered a daily rate of more than £225 £190 £210
UK excluding London median daily rate £120 £120 £126
% change year-on-year
- -4.95%
Number of hourly rates quoted 144 193 196
Median hourly rate £12.50 £13.38 £14.00
Median hourly rate % change year-on-year
-6.54% -4.46%
90% offered a hourly rate of more than £10.00 £10.12 £10.35
10% offered a hourly rate of more than £16.50 £19.50 £19.00
UK excluding London median hourly rate £12.00 £13.25 £12.56
% change year-on-year
-9.43% +5.49%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47082 49406 48378
As % of all contract IT jobs located in England 94.64% 95.00% 93.09%
Number of daily rates quoted 31049 32107 30018
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 1524 1896 1961
Median hourly rate £16.50 £17.33 £16.50
Median hourly rate % change year-on-year
-4.78% +5.03%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £41.50 £39.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 27 September 2016.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 27 September 2016.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -39 138 £155 +3.33% 18
South East +36 93 £140 +16.66% 15
Yorkshire +15 52 £108 -2.27% 11
West Midlands -13 40 £90 -14.28% 9
East Midlands -2 37 £83 -24.54% 5
South West -9 27 £158 +28.57% 11
North West -10 26 £110 -8.33% 6
East of England -36 20 £125 -23.07% 3
North East -25 6 £138 - 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 27 September 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Analyst in the job title.

1 576 (61.87%) Windows
2 490 (52.63%) Active Directory
3 379 (40.71%) MS Office
4 355 (38.13%) ITIL
5 347 (37.27%) Microsoft
6 330 (35.45%) Windows 7
7 234 (25.13%) MS Excel
8 166 (17.83%) Finance
9 150 (16.11%) Incident Management
10 143 (15.36%) Citrix
11 138 (14.82%) Windows XP
12 137 (14.72%) SLA
13 133 (14.29%) Blackberry
14 125 (13.43%) Service Management
15 93 (9.99%) MS Exchange
16 83 (8.92%) ITSM
17 78 (8.38%) Windows 8
18 72 (7.73%) Office 365
19 65 (6.98%) Analytical Skills
20 62 (6.66%) Law
21 61 (6.55%) Windows Server
22 54 (5.80%) Problem Management
23 52 (5.59%) SCCM
24 51 (5.48%) Security Cleared
24 51 (5.48%) TCP/IP
25 50 (5.37%) VPN
25 50 (5.37%) HP
26 49 (5.26%) Document Management
27 48 (5.16%) Legal
28 46 (4.94%) LAN

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (9.99%) MS Exchange
2 43 (4.62%) Blackberry Enterprise Server
3 27 (2.90%) Exchange Server 2010
4 25 (2.69%) SharePoint
5 22 (2.36%) Exchange Server 2007
6 20 (2.15%) IBM Notes
7 16 (1.72%) Skype for Business
8 10 (1.07%) Exchange Server 2003
9 6 (0.64%) Exchange Server 2013
10 4 (0.43%) IIS
11 3 (0.32%) SharePoint 2010
11 3 (0.32%) SharePoint 2013
12 2 (0.21%) CMS
12 2 (0.21%) Moodle
13 1 (0.11%) K2 blackpearl
13 1 (0.11%) Office Communications Server
Applications
1 379 (40.71%) MS Office
2 234 (25.13%) MS Excel
3 24 (2.58%) MS PowerPoint
4 6 (0.64%) MS Visio
5 5 (0.54%) Acrobat
6 3 (0.32%) Spreadsheet
7 1 (0.11%) Adobe Illustrator
7 1 (0.11%) InDesign
7 1 (0.11%) MS Project
7 1 (0.11%) SOLIDWORKS
Business Applications
1 8 (0.86%) Remedy ITSM
2 3 (0.32%) Dynamics CRM
3 2 (0.21%) Remedy AR System
4 1 (0.11%) PeopleSoft HRMS
4 1 (0.11%) SAP ERP
Cloud Services
1 72 (7.73%) Office 365
2 5 (0.54%) Mimecast
3 4 (0.43%) Google Apps
4 3 (0.32%) OneDrive
4 3 (0.32%) SaaS
5 2 (0.21%) Amazon AWS
5 2 (0.21%) IaaS
5 2 (0.21%) Microsoft Azure
6 1 (0.11%) Cloud Computing
6 1 (0.11%) Google Drive
Communications & Networking
1 51 (5.48%) TCP/IP
2 50 (5.37%) VPN
3 46 (4.94%) LAN
4 38 (4.08%) WAN
5 35 (3.76%) Internet
6 30 (3.22%) DNS
6 30 (3.22%) Remote Desktop
7 28 (3.01%) DHCP
8 22 (2.36%) Wireless
9 17 (1.83%) Intranet
9 17 (1.83%) Wi-Fi
10 13 (1.40%) Skype
11 7 (0.75%) VoIP
12 6 (0.64%) Broadband
12 6 (0.64%) Ethernet
12 6 (0.64%) Firewall
13 5 (0.54%) ADSL
14 4 (0.43%) Cisco IOS
14 4 (0.43%) IP Telephony
14 4 (0.43%) WebEx
Database & Business Intelligence
1 4 (0.43%) SQL Server
2 2 (0.21%) Amazon RDS
2 2 (0.21%) SQL Server 2008
3 1 (0.11%) BusinessObjects
3 1 (0.11%) SAP BI
Development Applications
1 2 (0.21%) JIRA
2 1 (0.11%) MSI
General
1 166 (17.83%) Finance
2 62 (6.66%) Law
3 48 (5.16%) Legal
4 30 (3.22%) Retail
5 27 (2.90%) Banking
6 16 (1.72%) Financial Institution
6 16 (1.72%) German Language
7 15 (1.61%) Italian Language
8 13 (1.40%) Back Office
8 13 (1.40%) Telecoms
9 12 (1.29%) French Language
9 12 (1.29%) Japanese Language
10 11 (1.18%) Spanish Language
11 8 (0.86%) Dutch Language
11 8 (0.86%) Portuguese Language
12 7 (0.75%) Marketing
13 5 (0.54%) Investment Banking
13 5 (0.54%) Russian Language
14 4 (0.43%) International Banking
14 4 (0.43%) Publishing
Libraries, Frameworks & Software Standards
1 5 (0.54%) Middleware
2 3 (0.32%) Web Services
3 1 (0.11%) X-Windows
Miscellaneous
1 133 (14.29%) Blackberry
2 65 (6.98%) Analytical Skills
3 44 (4.73%) iPhone
4 33 (3.54%) iPad
5 24 (2.58%) Management Information System
5 24 (2.58%) NHS
6 20 (2.15%) Smartphone
7 16 (1.72%) Driving Licence
8 11 (1.18%) Fat Client
8 11 (1.18%) Thin Client
9 9 (0.97%) Enterprise Software
10 8 (0.86%) Client/Server
10 8 (0.86%) Computer Science
11 7 (0.75%) Virtual Team
12 6 (0.64%) AS400
12 6 (0.64%) BYOD
12 6 (0.64%) Mathematics
13 4 (0.43%) Data Centre
13 4 (0.43%) Handset
13 4 (0.43%) Hedge funds
Operating Systems
1 576 (61.87%) Windows
2 330 (35.45%) Windows 7
3 138 (14.82%) Windows XP
4 78 (8.38%) Windows 8
5 61 (6.55%) Windows Server
6 43 (4.62%) Windows Server 2008
7 40 (4.30%) Windows 10
8 37 (3.97%) Windows Server 2003
9 32 (3.44%) Mac OS X
10 19 (2.04%) Android
11 14 (1.50%) Apple iOS
12 13 (1.40%) Windows 2000
13 12 (1.29%) Windows Server 2012
14 9 (0.97%) Linux
14 9 (0.97%) Unix
15 5 (0.54%) Windows NT
16 4 (0.43%) Mac OS
17 3 (0.32%) MVS
17 3 (0.32%) Windows Vista
18 2 (0.21%) Red Hat Enterprise Linux
Processes & Methodologies
1 355 (38.13%) ITIL
2 150 (16.11%) Incident Management
3 125 (13.43%) Service Management
4 83 (8.92%) ITSM
5 54 (5.80%) Problem Management
6 49 (5.26%) Document Management
7 38 (4.08%) Service Delivery
8 30 (3.22%) ITIL V3
9 22 (2.36%) Root Cause Analysis
10 19 (2.04%) Time Management
11 17 (1.83%) Change Management
12 16 (1.72%) ERP
13 13 (1.40%) Knowledge Management
14 11 (1.18%) Network Management
15 10 (1.07%) Ticket Management
16 8 (0.86%) Risk Analysis
17 7 (0.75%) Asset Management
18 6 (0.64%) Continuous Improvement
18 6 (0.64%) CRM
18 6 (0.64%) Information Security
Programming Languages
1 12 (1.29%) SQL
2 11 (1.18%) C
Qualifications
1 51 (5.48%) Security Cleared
2 45 (4.83%) Microsoft Certification
3 36 (3.87%) ITIL Certification
4 33 (3.54%) MCP
5 29 (3.11%) SC Cleared
6 18 (1.93%) Degree
7 17 (1.83%) ITIL Foundation Certificate
8 16 (1.72%) MCSE
9 13 (1.40%) MCDST
10 10 (1.07%) A+ Certification
10 10 (1.07%) MCSA
11 9 (0.97%) MOS
12 6 (0.64%) DV Cleared
13 5 (0.54%) MCITP
13 5 (0.54%) MCTS
14 2 (0.21%) BPSS Clearance
14 2 (0.21%) Cisco Certification
15 1 (0.11%) CTC Cleared
15 1 (0.11%) DBS Check
15 1 (0.11%) NVQ Level 3
Quality Assurance & Compliance
1 137 (14.72%) SLA
2 2 (0.21%) ISO 9001
2 2 (0.21%) Sarbanes-Oxley
3 1 (0.11%) QA
System Software
1 490 (52.63%) Active Directory
2 16 (1.72%) VMware Infrastructure
3 12 (1.29%) Virtual Desktop
3 12 (1.29%) XenApp
4 7 (0.75%) vSphere
5 6 (0.64%) Terminal Services
6 4 (0.43%) Terminal Server
6 4 (0.43%) Virtual Machines
7 2 (0.21%) UAG
7 2 (0.21%) XenDesktop
8 1 (0.11%) BitLocker
8 1 (0.11%) Microsoft App-V
Systems Management
1 52 (5.59%) SCCM
2 8 (0.86%) DameWare
3 7 (0.75%) AirWatch
4 5 (0.54%) Backup Exec
4 5 (0.54%) HP SIM
4 5 (0.54%) SCSM
4 5 (0.54%) Symantec Endpoint Protection
5 4 (0.43%) Systems Management Server (SMS)
5 4 (0.43%) WSUS
6 3 (0.32%) BMC Marimba
6 3 (0.32%) OVSD
7 2 (0.21%) SCOM
8 1 (0.11%) ServiceCenter
8 1 (0.11%) Unicenter
Vendors
1 347 (37.27%) Microsoft
2 143 (15.36%) Citrix
3 50 (5.37%) HP
4 45 (4.83%) ServiceNow
5 44 (4.73%) Remedy
6 37 (3.97%) LANDesk
7 36 (3.87%) Cisco
8 28 (3.01%) Apple
8 28 (3.01%) VMware
9 20 (2.15%) Lotus
10 15 (1.61%) iManage
11 13 (1.40%) Google
11 13 (1.40%) Mitel
11 13 (1.40%) Sun
12 12 (1.29%) Avaya
12 12 (1.29%) Dell
12 12 (1.29%) SAP
13 11 (1.18%) BMC
14 10 (1.07%) Adobe
15 8 (0.86%) Altiris
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