The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 223 213 231
Rank change year-on-year
-10 +18
Contract jobs requiring a Service Desk Analyst 490 457 430
As % of all contract IT jobs located in England 0.96% 0.94% 0.81%
As % of the Job Titles category 1.04% 1.01% 0.87%
Number of daily rates quoted 200 178 121
Average daily rate
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of your Daily Rate
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£141 £155 £125
Average daily rate % change year-on-year
-9.19% +24.00%
90% offered a daily rate of more than £100 £72 £99
10% offered a daily rate of more than £196 £213 £198
UK excluding London average daily rate £125 £111 £110
% change year-on-year
+12.99% +0.56%
Number of hourly rates quoted 171 180 181
Average hourly rate £14.04 £14.65 £14.00
Average hourly rate % change year-on-year
-4.13% +4.60%
90% offered a hourly rate of more than £10.50 £11.00 £10.50
10% offered a hourly rate of more than £19.50 £21.50 £19.00
UK excluding London average hourly rate £13.18 £13.14 £13.14
% change year-on-year
+0.30% -0.03%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47122 45147 49346
As % of all contract IT jobs located in England 92.47% 92.76% 92.92%
Number of daily rates quoted 29091 27426 28362
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1866 1971 2486
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.96 £40.00 £41.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 22 August 2014.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 22 August 2014.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -14 169 £170 -9.33% 35
South East +31 107 £123 -5.76% 20
East of England -31 52 £150 - 10
Yorkshire +19 43 £125 +7.52% 10
North West +20 37 £115 +4.54% 10
West Midlands -8 29 £133 +1.92% 1
South West -35 21 £108 -25.86% 4
East Midlands -16 19 £120 +71.42% 3
North East -13 13 £106 -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 22 August 2014, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 637 (66.01%) Windows
2 492 (50.98%) Active Directory
3 425 (44.04%) ITIL
4 402 (41.66%) MS Office
5 367 (38.03%) Microsoft
6 324 (33.58%) Windows 7
7 295 (30.57%) Windows XP
8 253 (26.22%) MS Excel
9 196 (20.31%) Citrix
10 160 (16.58%) Blackberry
11 131 (13.58%) Finance
12 128 (13.26%) SLA
13 127 (13.16%) Incident Management
14 104 (10.78%) MS Exchange
15 78 (8.08%) HP
15 78 (8.08%) Service Management
16 76 (7.88%) MCP
17 72 (7.46%) Remedy
17 72 (7.46%) Law
18 66 (6.84%) Legal
19 64 (6.63%) Lotus
19 64 (6.63%) IBM Notes
20 60 (6.22%) Microsoft Certification
21 59 (6.11%) Security Cleared
22 58 (6.01%) ITIL Certification
23 57 (5.91%) Banking
24 54 (5.60%) Blackberry Enterprise Server
25 50 (5.18%) Windows Server 2008
26 48 (4.97%) MS PowerPoint
27 47 (4.87%) Problem Management

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 22 August 2014, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 104 (10.78%) MS Exchange
2 64 (6.63%) IBM Notes
3 54 (5.60%) Blackberry Enterprise Server
4 27 (2.80%) Exchange Server 2010
5 18 (1.87%) SharePoint
6 17 (1.76%) Exchange Server 2007
7 13 (1.35%) Exchange Server 2003
8 12 (1.24%) Lync
9 10 (1.04%) WorkSite
10 4 (0.41%) CICS
11 3 (0.31%) Exchange Server 5.5
11 3 (0.31%) Lotus Domino
12 2 (0.21%) CMS
12 2 (0.21%) Exchange Server 2013
13 1 (0.10%) Moodle
13 1 (0.10%) SharePoint 2010
13 1 (0.10%) Exchange Server 2000
Applications
1 402 (41.66%) MS Office
2 253 (26.22%) MS Excel
3 48 (4.97%) MS PowerPoint
4 4 (0.41%) MS Visio
5 2 (0.21%) Spreadsheet
6 1 (0.10%) MS Project
Business Applications
1 11 (1.14%) Remedy ITSM
2 3 (0.31%) Remedy AR System
3 2 (0.21%) Oracle EBS
3 2 (0.21%) Oracle General Ledger
3 2 (0.21%) Oracle EBS R12
4 1 (0.10%) Cerner Millennium
4 1 (0.10%) Oracle iProcurement
4 1 (0.10%) Oracle Payables
4 1 (0.10%) Oracle Procure-to-Pay
4 1 (0.10%) Oracle Internet Expenses
4 1 (0.10%) assyst
4 1 (0.10%) Oracle Financials
Cloud Services
1 19 (1.97%) Office 365
2 5 (0.52%) Google Apps
3 1 (0.10%) SaaS
Communications & Networking
1 43 (4.46%) TCP/IP
1 43 (4.46%) VPN
2 33 (3.42%) LAN
2 33 (3.42%) Internet
3 28 (2.90%) WAN
4 23 (2.38%) VoIP
5 16 (1.66%) DNS
6 13 (1.35%) Wireless
7 9 (0.93%) Broadband
8 8 (0.83%) DHCP
9 7 (0.73%) MPLS
10 6 (0.62%) IP Telephony
10 6 (0.62%) Wi-Fi
10 6 (0.62%) Firewall
11 5 (0.52%) ADSL
12 3 (0.31%) Unified Communications
12 3 (0.31%) Intranet
12 3 (0.31%) HTTP
13 2 (0.21%) Ethernet
13 2 (0.21%) FTP
Database & Business Intelligence
1 4 (0.41%) SQL Server
2 3 (0.31%) SQL Server 2008
2 3 (0.31%) SQL Server 2005
2 3 (0.31%) MS Access
3 2 (0.21%) Oracle Exadata
3 2 (0.21%) Oracle BI EE
4 1 (0.10%) EDRMS
4 1 (0.10%) Oracle Reports
4 1 (0.10%) Crystal Reports
General
1 131 (13.58%) Finance
2 72 (7.46%) Law
3 66 (6.84%) Legal
4 57 (5.91%) Banking
5 37 (3.83%) Retail
6 21 (2.18%) Back Office
6 21 (2.18%) Telecoms
7 20 (2.07%) French Language
8 16 (1.66%) Investment Banking
9 15 (1.55%) Advertising
10 12 (1.24%) Manufacturing
11 8 (0.83%) International Banking
12 5 (0.52%) Front Office
12 5 (0.52%) Military
13 3 (0.31%) German Language
13 3 (0.31%) Marketing
14 2 (0.21%) Pharmaceutical
14 2 (0.21%) Mandarin Language
14 2 (0.21%) Cantonese Language
14 2 (0.21%) Japanese Language
Libraries, Frameworks & Software Standards
1 3 (0.31%) Software Packaging
1 3 (0.31%) SOAP
1 3 (0.31%) .NET
2 1 (0.10%) CSS
2 1 (0.10%) HTML
Miscellaneous
1 160 (16.58%) Blackberry
2 30 (3.11%) NHS
3 22 (2.28%) Management Information System
4 18 (1.87%) Handset
5 16 (1.66%) iPhone
6 12 (1.24%) Video Conferencing
7 10 (1.04%) Client/Server
8 9 (0.93%) iPad
9 8 (0.83%) Thin Client
9 8 (0.83%) Fat Client
10 5 (0.52%) PDA
11 4 (0.41%) Smartphone
11 4 (0.41%) Mathematics
11 4 (0.41%) Mobile Computing
11 4 (0.41%) Wiki
12 3 (0.31%) Hedge funds
12 3 (0.31%) Mobile App
12 3 (0.31%) Enterprise Software
12 3 (0.31%) EPoS
13 2 (0.21%) Replication
Operating Systems
1 637 (66.01%) Windows
2 324 (33.58%) Windows 7
3 295 (30.57%) Windows XP
4 50 (5.18%) Windows Server 2008
5 44 (4.56%) Windows Server 2003
6 31 (3.21%) Windows Vista
7 28 (2.90%) Windows 8
8 24 (2.49%) Android
9 18 (1.87%) Apple iOS
10 16 (1.66%) Mac OS X
11 11 (1.14%) UNIX
11 11 (1.14%) Linux
11 11 (1.14%) Windows 2000
12 8 (0.83%) Windows Server 2012
13 7 (0.73%) Windows NT
14 6 (0.62%) Red Hat Enterprise Linux
15 3 (0.31%) Windows 2000 Server
15 3 (0.31%) Mac OS
15 3 (0.31%) Windows Mobile
15 3 (0.31%) Solaris
Processes & Methodologies
1 425 (44.04%) ITIL
2 127 (13.16%) Incident Management
3 78 (8.08%) Service Management
4 47 (4.87%) Problem Management
5 40 (4.15%) Document Management
6 25 (2.59%) Service Delivery
7 24 (2.49%) Time Management
8 20 (2.07%) ITIL V3
9 19 (1.97%) ITSM
10 16 (1.66%) E-Commerce
11 13 (1.35%) Change Management
12 10 (1.04%) ITIL V2
13 8 (0.83%) Migration
13 8 (0.83%) Software Distribution
13 8 (0.83%) Root Cause Analysis
14 7 (0.73%) Mobile Device Management
14 7 (0.73%) PRINCE2
15 6 (0.62%) CRM
15 6 (0.62%) Knowledge Management
15 6 (0.62%) Service Desk Management
Programming Languages
1 14 (1.45%) SQL
2 10 (1.04%) C
3 3 (0.31%) Java
3 3 (0.31%) Perl
4 2 (0.21%) PowerShell
5 1 (0.10%) Python
Qualifications
1 76 (7.88%) MCP
2 60 (6.22%) Microsoft Certification
3 59 (6.11%) Security Cleared
4 58 (6.01%) ITIL Certification
5 38 (3.94%) SC Cleared
6 19 (1.97%) MCSA
7 18 (1.87%) A+ Certification
7 18 (1.87%) MCSE
7 18 (1.87%) Degree
8 17 (1.76%) DV Cleared
8 17 (1.76%) MOS
9 13 (1.35%) ITIL Foundation Certificate
10 12 (1.24%) MCDST
10 12 (1.24%) CCNA
10 12 (1.24%) Cisco Certification
11 6 (0.62%) PRINCE2 Certification
11 6 (0.62%) MCITP
12 5 (0.52%) MCTS
13 3 (0.31%) JNCIA
13 3 (0.31%) RHCE
Quality Assurance & Compliance
1 128 (13.26%) SLA
2 2 (0.21%) COBIT
3 1 (0.10%) QA
System Software
1 492 (50.98%) Active Directory
2 13 (1.35%) VMware Infrastructure
3 6 (0.62%) XenApp
4 3 (0.31%) Terminal Server
4 3 (0.31%) Terminal Services
4 3 (0.31%) NFS
5 2 (0.21%) MetaFrame
6 1 (0.10%) XenDesktop
6 1 (0.10%) vSphere
6 1 (0.10%) Hyper-V
6 1 (0.10%) UAG
6 1 (0.10%) VMware ESX
6 1 (0.10%) Citrix Presentation Server
6 1 (0.10%) VMware Server
6 1 (0.10%) NDS
Systems Management
1 30 (3.11%) OpenView
2 27 (2.80%) SCCM
3 24 (2.49%) OVSD
4 14 (1.45%) Systems Management Server (SMS)
5 8 (0.83%) SCOM
6 4 (0.41%) Unicenter
7 3 (0.31%) DameWare
7 3 (0.31%) NetBackup
7 3 (0.31%) ZENworks
8 2 (0.21%) ARCserve
8 2 (0.21%) Tivoli
8 2 (0.21%) Backup Exec
8 2 (0.21%) HP Data Protector
9 1 (0.10%) ServiceCenter
9 1 (0.10%) Forefront Identity Manager
9 1 (0.10%) Norton AntiVirus
9 1 (0.10%) MAILsweeper
Vendors
1 367 (38.03%) Microsoft
2 196 (20.31%) Citrix
3 78 (8.08%) HP
4 72 (7.46%) Remedy
5 64 (6.63%) Lotus
6 37 (3.83%) VMware
7 31 (3.21%) Cisco
8 27 (2.80%) McAfee
9 18 (1.87%) Apple
10 16 (1.66%) Symantec
10 16 (1.66%) ServiceNow
11 14 (1.45%) LANDesk
12 12 (1.24%) Google
13 10 (1.04%) SAP
13 10 (1.04%) MobileIron
14 9 (0.93%) Dell
15 8 (0.83%) Avaya
15 8 (0.83%) BMC
15 8 (0.83%) Altiris
16 7 (0.73%) CA
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Rate: £18k - 23k per year
Posted: 17 hours ago
City, London
Burns Sheehan
Rate: £200 - £250 per day
Posted: 17 hours ago
London
Harvey Nash plc
Rate: £14 per hour
Posted: 22 hours ago
Milton Keynes
Hays IT - Uk Posting account
Rate: £12.00 per hour
Posted: 23 hours ago
London
Hays IT - Uk Posting account
Rate: £250.00 - £300.00 per day
Posted: Yesterday
Cambridge, Cambridgeshire
Interaction Recruitment PLC
Rate: £14.00 - 14.50 per hour
Posted: 2 days ago
Middlesex
Executive Resource Group Ltd
Posted: 2 days ago
Manchester, Lancashire
Roc Search
Rate: £70 - £80 per day
Posted: 2 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 3 days ago
High Wycombe, Buckinghamshire
Involved Solutions Ltd
Rate: NEG
Posted: 3 days ago
Peterborough, Cambridgeshire
The One Group
Rate: £10 - 12 per hour
Posted: 3 days ago
London
ComputAppoint
Rate: £200 per day
Posted: 3 days ago
Peterborough, Cambridgeshire
Harvey Nash plc
Rate: £12 per hour
Posted: 3 days ago
London
Harvey Nash plc
Rate: £140 - £150 per day
Posted: 4 days ago
London
ComputAppoint
Rate: £170 - £200 per day
Posted: 4 days ago
East Grinstead
Computer Futures
Rate: £10 - £14 per hour
Posted: 4 days ago
Kent
Harvey Nash plc
Rate: £130 per day
Posted: 4 days ago
London
Harvey Nash plc
Rate: £130 per day
Posted: 4 days ago
Dorset
Hays IT - Uk Posting account
Rate: £9.00 - £12 per hour
Posted: 4 days ago
Derby
Capita - ITIN
Rate: £12000.00 - £13000.00 per annum
Posted: 8 days ago