The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 210 209 218
Rank change year-on-year
-1 +9
Contract jobs requiring a Service Desk Analyst 526 484 470
As % of all contract IT jobs located in England 1.01% 1.00% 0.89%
As % of the Job Titles category 1.11% 1.08% 0.96%
Number of daily rates quoted 226 191 156
Average daily rate
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of your Daily Rate
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£150 £155 £130
Average daily rate % change year-on-year
-3.22% +19.23%
90% offered a daily rate of more than £105 £75 £94
10% offered a daily rate of more than £202 £213 £200
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 191 181 185
Average hourly rate £14.00 £14.04 £14.50
Average hourly rate % change year-on-year
-0.28% -3.17%
90% offered a hourly rate of more than £10.20 £11.00 £11.00
10% offered a hourly rate of more than £18.00 £20.00 £19.80
UK excluding London average hourly rate £12.56 £12.50 £13.75
% change year-on-year
+0.48% -9.09%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47557 44759 49184
As % of all contract IT jobs located in England 91.01% 92.80% 92.98%
Number of daily rates quoted 29593 27372 28112
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 1907 1958 2441
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £11.00 £11.25
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 19 September 2014.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 19 September 2014.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -7 190 £175 -9.79% 31
South East +43 115 £130 +4.00% 26
East of England -8 59 £156 +37.36% 9
North West +22 43 £105 -36.36% 4
Yorkshire +4 32 £125 +11.11% 9
South West -37 29 £110 -24.13% 8
West Midlands -10 25 £140 +27.27% 7
East Midlands -23 17 £120 +60.00% 5
North East -24 15 £119 - 2
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 694 (67.38%) Windows
2 542 (52.62%) Active Directory
3 439 (42.62%) MS Office
3 439 (42.62%) ITIL
4 412 (40.00%) Microsoft
5 368 (35.73%) Windows 7
6 305 (29.61%) Windows XP
7 274 (26.60%) MS Excel
8 208 (20.19%) Citrix
9 163 (15.83%) Blackberry
10 145 (14.08%) Finance
11 131 (12.72%) SLA
12 124 (12.04%) Incident Management
13 117 (11.36%) MS Exchange
14 83 (8.06%) Service Management
14 83 (8.06%) Analytical Skills
15 77 (7.48%) Law
16 76 (7.38%) MCP
17 75 (7.28%) HP
18 70 (6.80%) Remedy
18 70 (6.80%) Legal
19 69 (6.70%) Lotus
19 69 (6.70%) IBM Notes
20 64 (6.21%) Security Cleared
21 58 (5.63%) Microsoft Certification
22 56 (5.44%) Banking
23 52 (5.05%) ITIL Certification
24 51 (4.95%) Windows Server 2008
25 49 (4.76%) Blackberry Enterprise Server
26 48 (4.66%) MS PowerPoint

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 117 (11.36%) MS Exchange
2 69 (6.70%) IBM Notes
3 49 (4.76%) Blackberry Enterprise Server
4 31 (3.01%) Exchange Server 2010
5 18 (1.75%) SharePoint
6 16 (1.55%) Exchange Server 2007
7 14 (1.36%) WorkSite
8 12 (1.17%) Exchange Server 2003
9 11 (1.07%) Lync
10 5 (0.49%) CICS
11 4 (0.39%) Lotus Domino
12 3 (0.29%) Exchange Server 5.5
13 2 (0.19%) Exchange Server 2013
14 1 (0.097%) Moodle
14 1 (0.097%) CMS
14 1 (0.097%) Exchange Server 2000
Applications
1 439 (42.62%) MS Office
2 274 (26.60%) MS Excel
3 48 (4.66%) MS PowerPoint
4 6 (0.58%) MS Visio
5 2 (0.19%) MS Project
5 2 (0.19%) Spreadsheet
Business Applications
1 12 (1.17%) Remedy ITSM
2 3 (0.29%) Remedy AR System
2 3 (0.29%) assyst
3 2 (0.19%) Oracle EBS
3 2 (0.19%) Oracle General Ledger
3 2 (0.19%) Oracle EBS R12
4 1 (0.097%) Oracle iProcurement
4 1 (0.097%) Cerner Millennium
4 1 (0.097%) Oracle Payables
4 1 (0.097%) Oracle Procure-to-Pay
4 1 (0.097%) Oracle Internet Expenses
4 1 (0.097%) Oracle Financials
Cloud Services
1 19 (1.84%) Office 365
2 8 (0.78%) Google Apps
3 1 (0.097%) SaaS
Communications & Networking
1 46 (4.47%) TCP/IP
1 46 (4.47%) VPN
2 37 (3.59%) Internet
3 32 (3.11%) LAN
4 29 (2.82%) WAN
5 21 (2.04%) VoIP
6 18 (1.75%) DNS
7 13 (1.26%) Wireless
8 9 (0.87%) Broadband
8 9 (0.87%) DHCP
9 8 (0.78%) ADSL
10 7 (0.68%) MPLS
11 6 (0.58%) Firewall
12 5 (0.49%) Wi-Fi
13 4 (0.39%) HTTP
13 4 (0.39%) Intranet
14 3 (0.29%) Unified Communications
14 3 (0.29%) IP Telephony
15 2 (0.19%) Cisco IPT
15 2 (0.19%) LDAP
Database & Business Intelligence
1 5 (0.49%) SQL Server
2 4 (0.39%) MS Access
3 3 (0.29%) SQL Server 2008
3 3 (0.29%) SQL Server 2005
4 2 (0.19%) Oracle Exadata
4 2 (0.19%) Oracle BI EE
5 1 (0.097%) EDRMS
5 1 (0.097%) Oracle Reports
5 1 (0.097%) Crystal Reports
General
1 145 (14.08%) Finance
2 77 (7.48%) Law
3 70 (6.80%) Legal
4 56 (5.44%) Banking
5 42 (4.08%) Retail
6 24 (2.33%) Telecoms
7 22 (2.14%) French Language
8 18 (1.75%) Investment Banking
9 16 (1.55%) Back Office
10 15 (1.46%) Manufacturing
11 12 (1.17%) Advertising
12 7 (0.68%) Front Office
13 5 (0.49%) Military
14 4 (0.39%) International Banking
14 4 (0.39%) Pharmaceutical
15 3 (0.29%) Publishing
15 3 (0.29%) German Language
16 2 (0.19%) Retail Banking
16 2 (0.19%) Marketing
16 2 (0.19%) Japanese Language
Libraries, Frameworks & Software Standards
1 4 (0.39%) Software Packaging
1 4 (0.39%) .NET
2 3 (0.29%) SOAP
3 1 (0.097%) XHR
3 1 (0.097%) COM
3 1 (0.097%) CSS
3 1 (0.097%) HTML
3 1 (0.097%) JSON
Miscellaneous
1 163 (15.83%) Blackberry
2 83 (8.06%) Analytical Skills
3 36 (3.50%) NHS
4 25 (2.43%) Management Information System
5 17 (1.65%) Handset
5 17 (1.65%) iPhone
6 15 (1.46%) iPad
7 14 (1.36%) Video Conferencing
8 12 (1.17%) Fat Client
8 12 (1.17%) Thin Client
9 11 (1.07%) Client/Server
10 7 (0.68%) Smartphone
11 6 (0.58%) PDA
12 5 (0.49%) Hedge funds
13 4 (0.39%) Wiki
13 4 (0.39%) Mathematics
13 4 (0.39%) EPoS
13 4 (0.39%) Mobile Computing
14 3 (0.29%) Mobile App
15 2 (0.19%) Computer Science
Operating Systems
1 694 (67.38%) Windows
2 368 (35.73%) Windows 7
3 305 (29.61%) Windows XP
4 51 (4.95%) Windows Server 2008
5 46 (4.47%) Windows Server 2003
6 34 (3.30%) Windows Vista
7 32 (3.11%) Windows 8
8 31 (3.01%) Android
9 22 (2.14%) Apple iOS
10 14 (1.36%) Linux
11 12 (1.17%) Mac OS X
11 12 (1.17%) Windows 2000
12 11 (1.07%) UNIX
13 10 (0.97%) Windows Server 2012
14 8 (0.78%) Windows NT
15 6 (0.58%) Red Hat Enterprise Linux
16 5 (0.49%) Windows Mobile
17 4 (0.39%) Mac OS
18 3 (0.29%) Windows 2000 Server
18 3 (0.29%) Solaris
Processes & Methodologies
1 439 (42.62%) ITIL
2 124 (12.04%) Incident Management
3 83 (8.06%) Service Management
4 44 (4.27%) Document Management
5 40 (3.88%) Problem Management
6 25 (2.43%) Time Management
7 23 (2.23%) Service Delivery
8 22 (2.14%) ITIL V3
9 20 (1.94%) E-Commerce
10 18 (1.75%) ITSM
11 15 (1.46%) Change Management
12 12 (1.17%) CRM
13 11 (1.07%) ITIL V2
14 10 (0.97%) Mentoring
14 10 (0.97%) Asset Management
15 9 (0.87%) Software Deployment
16 8 (0.78%) Root Cause Analysis
16 8 (0.78%) Migration
17 7 (0.68%) PRINCE2
18 6 (0.58%) Knowledge Management
Programming Languages
1 14 (1.36%) SQL
2 11 (1.07%) C
3 3 (0.29%) Java
3 3 (0.29%) Perl
4 1 (0.097%) PowerShell
4 1 (0.097%) Python
Qualifications
1 76 (7.38%) MCP
2 64 (6.21%) Security Cleared
3 58 (5.63%) Microsoft Certification
4 52 (5.05%) ITIL Certification
5 43 (4.17%) SC Cleared
6 25 (2.43%) MOS
7 21 (2.04%) DV Cleared
8 20 (1.94%) A+ Certification
8 20 (1.94%) MCSE
9 18 (1.75%) ITIL Foundation Certificate
9 18 (1.75%) Degree
10 17 (1.65%) MCSA
11 12 (1.17%) Cisco Certification
11 12 (1.17%) CCNA
12 9 (0.87%) MCDST
13 6 (0.58%) MCITP
13 6 (0.58%) PRINCE2 Certification
14 5 (0.49%) MCTS
15 3 (0.29%) RHCE
15 3 (0.29%) JNCIA
Quality Assurance & Compliance
1 131 (12.72%) SLA
2 3 (0.29%) COBIT
3 1 (0.097%) QA
System Software
1 542 (52.62%) Active Directory
2 14 (1.36%) VMware Infrastructure
3 6 (0.58%) Terminal Server
4 3 (0.29%) XenApp
4 3 (0.29%) NFS
5 2 (0.19%) MetaFrame
5 2 (0.19%) Terminal Services
5 2 (0.19%) Hyper-V
6 1 (0.097%) XenDesktop
6 1 (0.097%) vSphere
6 1 (0.097%) UAG
6 1 (0.097%) Citrix Presentation Server
6 1 (0.097%) VMware Server
6 1 (0.097%) VMware ESX
Systems Management
1 31 (3.01%) OpenView
2 27 (2.62%) SCCM
3 25 (2.43%) OVSD
4 18 (1.75%) Systems Management Server (SMS)
5 6 (0.58%) SCOM
6 4 (0.39%) Unicenter
7 3 (0.29%) ZENworks
7 3 (0.29%) DameWare
8 2 (0.19%) NetBackup
8 2 (0.19%) Backup Exec
8 2 (0.19%) Tivoli
9 1 (0.097%) HP Data Protector
9 1 (0.097%) Forefront Identity Manager
9 1 (0.097%) CiscoWorks
9 1 (0.097%) MAILsweeper
9 1 (0.097%) ARCserve
9 1 (0.097%) Norton AntiVirus
Vendors
1 412 (40.00%) Microsoft
2 208 (20.19%) Citrix
3 75 (7.28%) HP
4 70 (6.80%) Remedy
5 69 (6.70%) Lotus
6 41 (3.98%) VMware
7 32 (3.11%) Cisco
8 21 (2.04%) McAfee
9 19 (1.84%) Google
10 18 (1.75%) LANDesk
11 16 (1.55%) ServiceNow
12 14 (1.36%) Apple
13 13 (1.26%) Avaya
14 11 (1.07%) Symantec
14 11 (1.07%) Altiris
15 10 (0.97%) Dell
16 9 (0.87%) BMC
17 8 (0.78%) Oracle
17 8 (0.78%) CA
18 7 (0.68%) SAP
London
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Posted: 10 hours ago
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Posted: 13 hours ago
Reading, Berkshire
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Rate: £110.00 - £120.00 per day
Posted: 14 hours ago
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Rate: £15.00 per hour
Posted: 16 hours ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £10 - £11 per hour
Posted: Yesterday
Lancashire
Senitor Associates
Rate: £6 - £14 per hour
Posted: Yesterday
Milton Keynes
Claremont Consulting Limited
Rate: £11 - £13 per hour
Posted: Yesterday
Cambridge, Cambridgeshire
JM
Rate: £100 - £175 per day
Posted: 2 days ago
Surrey
Roc Search
Posted: 2 days ago
Derby
Capita - ITIN
Rate: £12000.00 - £13000.00 per annum
Posted: 2 days ago
Colchester, Essex
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Rate: £110 - 130 per day + Overtime
Posted: 2 days ago
West Sussex
Gold Group
Rate: £14 - £16 per hour
Posted: 2 days ago
Northamptonshire
Computer People
Posted: 2 days ago
Surrey
Cadence Resourcing
Rate: £150 - £170 per day
Posted: 3 days ago
High Wycombe
Hays IT - Uk Posting account
Rate: £10 - £14 per hour + Chance to go perm
Posted: 3 days ago
Midlands
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 per hour
Posted: 3 days ago
East Midlands
Hays IT - Uk Posting account
Rate: £10.00 per hour
Posted: 3 days ago
Cambridge
Huxley Associates
Rate: £175 per day + competitive
Posted: 3 days ago
London
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Rate: £13 to £14 per hour
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Uxbridge, Middlesex
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Rate: From £11.50 to £16.58 per hour
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