The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 213 219 248
Rank change year-on-year
+6 +29
Contract jobs requiring a Service Desk Analyst 529 478 328
As % of all contract IT jobs located in England 1.05% 0.95% 0.75%
As % of the Job Titles category 1.13% 1.03% 0.81%
Number of daily rates quoted 168 198 86
Average daily rate
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of your Daily Rate
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£135 £125 £128
Average daily rate % change year-on-year
+8.00% -1.96%
90% offered a daily rate of more than £90 £75 £85
10% offered a daily rate of more than £210 £204 £204
UK excluding London average daily rate £121 £109 £100
% change year-on-year
+10.80% +8.75%
Number of hourly rates quoted 223 153 137
Average hourly rate £13.00 £14.00 £13.00
Average hourly rate % change year-on-year
-7.14% +7.69%
90% offered a hourly rate of more than £10.00 £10.50 £10.00
10% offered a hourly rate of more than £17.50 £24.05 £18.50
UK excluding London average hourly rate £12.50 £13.50 £12.00
% change year-on-year
-7.40% +12.50%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46657 46455 40584
As % of all contract IT jobs located in England 92.33% 92.38% 92.80%
Number of daily rates quoted 28786 28831 23826
Average daily rate £400 £396 £400
Average daily rate % change year-on-year
+1.01% -1.00%
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1833 1870 2077
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.50 £17.50
% change year-on-year
-5.71% -

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 24 April 2015.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 24 April 2015.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -20 162 £165 -8.33% 23
South East +16 102 £125 +6.38% 20
East of England +21 56 £130 -1.88% 11
East Midlands +14 54 £81 +15.71% 4
North West -31 37 £120 +9.09% 14
West Midlands +2 36 £125 -36.70% 4
Yorkshire +1 33 £120 +23.07% 11
North East +23 31 £120 -20.00% 1
South West +5 18 £105 +6.32% 9
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 April 2015, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 638 (60.36%) Windows
2 501 (47.40%) MS Office
3 478 (45.22%) Active Directory
4 445 (42.10%) Microsoft
5 427 (40.40%) ITIL
6 385 (36.42%) Windows 7
7 293 (27.72%) MS Excel
8 214 (20.25%) Windows XP
9 201 (19.02%) Citrix
10 167 (15.80%) SLA
11 138 (13.06%) Incident Management
12 134 (12.68%) Service Management
13 123 (11.64%) Blackberry
14 105 (9.93%) Finance
15 98 (9.27%) Analytical Skills
16 86 (8.14%) MS Exchange
17 83 (7.85%) Security Cleared
18 72 (6.81%) LAN
19 64 (6.05%) VPN
19 64 (6.05%) Cisco
19 64 (6.05%) SC Cleared
20 62 (5.87%) MCP
21 61 (5.77%) ITSM
22 60 (5.68%) WAN
22 60 (5.68%) Lotus
23 59 (5.58%) IBM Notes
24 56 (5.30%) Law
25 55 (5.20%) Legal
25 55 (5.20%) Remedy
26 51 (4.82%) Microsoft Certification

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 April 2015, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 86 (8.14%) MS Exchange
2 59 (5.58%) IBM Notes
3 39 (3.69%) Blackberry Enterprise Server
4 34 (3.22%) SharePoint
5 22 (2.08%) Lync
6 21 (1.99%) Exchange Server 2010
7 19 (1.80%) WorkSite
8 13 (1.23%) Exchange Server 2007
9 8 (0.76%) CICS
10 4 (0.38%) Exchange Server 2003
10 4 (0.38%) SharePoint 2010
11 3 (0.28%) Exchange Server 2013
11 3 (0.28%) IIS
12 2 (0.19%) Tomcat
12 2 (0.19%) CMS
12 2 (0.19%) SharePoint 2013
13 1 (0.095%) Exchange Server 5.5
13 1 (0.095%) Apache
Applications
1 501 (47.40%) MS Office
2 293 (27.72%) MS Excel
3 26 (2.46%) MS PowerPoint
4 3 (0.28%) MS Visio
5 2 (0.19%) Adobe Creative Suite
5 2 (0.19%) Spreadsheet
6 1 (0.095%) AutoCAD
Business Applications
1 9 (0.85%) assyst
2 8 (0.76%) Remedy ITSM
3 1 (0.095%) TeleForm
3 1 (0.095%) Oracle EBS
3 1 (0.095%) thinkFolio
3 1 (0.095%) SAP Business One
3 1 (0.095%) Oracle Financials
Cloud Services
1 20 (1.89%) Office 365
2 10 (0.95%) Google Apps
3 8 (0.76%) Google Cloud Platform
4 1 (0.095%) Amazon EC2
4 1 (0.095%) Amazon S3
4 1 (0.095%) Amazon AWS
4 1 (0.095%) Amazon ELB
Communications & Networking
1 72 (6.81%) LAN
2 64 (6.05%) VPN
3 60 (5.68%) WAN
4 45 (4.26%) Internet
5 39 (3.69%) TCP/IP
6 21 (1.99%) DNS
6 21 (1.99%) Wireless
7 19 (1.80%) VoIP
8 18 (1.70%) DHCP
9 12 (1.14%) IP Telephony
10 9 (0.85%) Cisco IPT
10 9 (0.85%) Firewall
11 7 (0.66%) Intranet
12 6 (0.57%) ADSL
12 6 (0.57%) Cisco IOS
12 6 (0.57%) Wi-Fi
13 5 (0.47%) IPsec
13 5 (0.47%) Network Security
13 5 (0.47%) SSL
13 5 (0.47%) SAN
Database & Business Intelligence
1 8 (0.76%) SQL Server
2 2 (0.19%) EDMS
3 1 (0.095%) SQL Server 2005
3 1 (0.095%) MS Access
3 1 (0.095%) Crystal Reports
Development Applications
1 3 (0.28%) Yeoman
2 1 (0.095%) Jenkins
2 1 (0.095%) Oracle Forms
2 1 (0.095%) Visual Studio
General
1 105 (9.93%) Finance
2 56 (5.30%) Law
3 55 (5.20%) Legal
4 37 (3.50%) Banking
5 27 (2.55%) Retail
6 19 (1.80%) French Language
7 14 (1.32%) Financial Institution
8 13 (1.23%) Telecoms
9 11 (1.04%) German Language
10 9 (0.85%) Investment Banking
10 9 (0.85%) International Banking
11 8 (0.76%) Local Government
12 6 (0.57%) Advertising
13 5 (0.47%) Back Office
13 5 (0.47%) Manufacturing
13 5 (0.47%) Dutch Language
14 3 (0.28%) Publishing
14 3 (0.28%) Electronics
14 3 (0.28%) Russian Language
14 3 (0.28%) Japanese Language
Libraries, Frameworks & Software Standards
1 5 (0.47%) HTML
2 2 (0.19%) .NET
3 1 (0.095%) LINQ
3 1 (0.095%) XMPP
3 1 (0.095%) EDI
3 1 (0.095%) COM
3 1 (0.095%) CSS
3 1 (0.095%) Web Services
3 1 (0.095%) Middleware
Miscellaneous
1 123 (11.64%) Blackberry
2 98 (9.27%) Analytical Skills
3 41 (3.88%) NHS
4 35 (3.31%) Management Information System
5 17 (1.61%) Video Conferencing
6 15 (1.42%) PDA
6 15 (1.42%) iPhone
6 15 (1.42%) Hedge funds
7 11 (1.04%) iPad
8 10 (0.95%) CMDB
9 9 (0.85%) Enterprise Software
9 9 (0.85%) Handset
10 8 (0.76%) BYOD
11 6 (0.57%) Smartphone
12 5 (0.47%) User Experience
12 5 (0.47%) Computer Science
13 4 (0.38%) Thin Client
13 4 (0.38%) Statistics
13 4 (0.38%) Fat Client
13 4 (0.38%) VLE
Operating Systems
1 638 (60.36%) Windows
2 385 (36.42%) Windows 7
3 214 (20.25%) Windows XP
4 48 (4.54%) Windows Server 2008
5 40 (3.78%) Windows Server 2003
6 31 (2.93%) Windows 8
7 18 (1.70%) Android
8 17 (1.61%) Windows Vista
9 15 (1.42%) Mac OS X
10 12 (1.14%) Mac OS
11 11 (1.04%) Windows 2000 Server
11 11 (1.04%) Windows NT
12 10 (0.95%) Windows Server 2012
12 10 (0.95%) Apple iOS
13 7 (0.66%) Linux
14 5 (0.47%) UNIX
15 3 (0.28%) Windows 2000
16 1 (0.095%) Red Hat Enterprise Linux
16 1 (0.095%) Ubuntu
16 1 (0.095%) AIX
Processes & Methodologies
1 427 (40.40%) ITIL
2 138 (13.06%) Incident Management
3 134 (12.68%) Service Management
4 61 (5.77%) ITSM
5 40 (3.78%) Service Delivery
6 23 (2.18%) Document Management
7 15 (1.42%) Time Management
8 14 (1.32%) Change Management
9 13 (1.23%) Problem Management
10 10 (0.95%) Migration
10 10 (0.95%) Service Desk Management
10 10 (0.95%) Coaching
11 8 (0.76%) ITIL V3
11 8 (0.76%) Software Deployment
12 7 (0.66%) Asset Management
13 5 (0.47%) Stakeholder Engagement
13 5 (0.47%) Mobile Device Management
13 5 (0.47%) Process Management
13 5 (0.47%) Knowledge Management
14 4 (0.38%) Configuration Management
Programming Languages
1 22 (2.08%) C
2 7 (0.66%) SQL
3 3 (0.28%) Java
4 1 (0.095%) VBScript
Qualifications
1 83 (7.85%) Security Cleared
2 64 (6.05%) SC Cleared
3 62 (5.87%) MCP
4 51 (4.82%) Microsoft Certification
5 35 (3.31%) ITIL Certification
6 34 (3.22%) ITIL Foundation Certificate
7 23 (2.18%) MCSE
8 20 (1.89%) MOS
9 18 (1.70%) A+ Certification
10 17 (1.61%) Degree
11 12 (1.14%) Cisco Certification
12 11 (1.04%) MCSA
13 9 (0.85%) CCNA
14 7 (0.66%) MCTS
15 5 (0.47%) DV Cleared
16 4 (0.38%) HNC
16 4 (0.38%) MCDST
17 3 (0.28%) Network+ Certification
18 2 (0.19%) CNE
18 2 (0.19%) Novell Certification
Quality Assurance & Compliance
1 167 (15.80%) SLA
2 12 (1.14%) Sarbanes-Oxley
2 12 (1.14%) Dodd-Frank
3 1 (0.095%) QA
3 1 (0.095%) ISO/IEC 27001
System Software
1 478 (45.22%) Active Directory
2 7 (0.66%) Terminal Server
3 6 (0.57%) XenApp
4 4 (0.38%) VMware Infrastructure
5 1 (0.095%) XenDesktop
5 1 (0.095%) BitLocker
5 1 (0.095%) VMware ESX
5 1 (0.095%) Terminal Services
Systems Management
1 27 (2.55%) SCCM
2 24 (2.27%) OpenView
3 14 (1.32%) Systems Management Server (SMS)
4 10 (0.95%) OVSD
5 4 (0.38%) Backup Exec
5 4 (0.38%) DameWare
6 2 (0.19%) Symantec Enterprise Vault
7 1 (0.095%) Puppet
7 1 (0.095%) SCSM
7 1 (0.095%) Ansible
7 1 (0.095%) Casper Suite
7 1 (0.095%) SCOM
7 1 (0.095%) Norton AntiVirus
7 1 (0.095%) Unicenter
Vendors
1 445 (42.10%) Microsoft
2 201 (19.02%) Citrix
3 64 (6.05%) Cisco
4 60 (5.68%) Lotus
5 55 (5.20%) Remedy
6 46 (4.35%) HP
7 23 (2.18%) Google
8 20 (1.89%) VMware
9 19 (1.80%) ServiceNow
9 19 (1.80%) Adobe
9 19 (1.80%) McAfee
10 18 (1.70%) Symantec
11 16 (1.51%) Apple
12 12 (1.14%) LANDesk
13 11 (1.04%) Altiris
13 11 (1.04%) Mitel
14 8 (0.76%) AppSense
15 7 (0.66%) SAP
15 7 (0.66%) Progress
15 7 (0.66%) Interwoven
West Midlands
ARC IT Recruitment Ltd
Rate: £125 Per Day
Posted: 9 hours ago
Coventry, West Midlands (County)
Opus Recruitment Solutions Ltd
Rate: £100 - £130 per day
Posted: 10 hours ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 17 hours ago
Manchester, Lancashire
Senitor Associates
Rate: £10 - £15 per hour
Posted: Yesterday
Peterborough, Cambridgeshire
Lucid Support Services Ltd
Rate: Competitive Market Rates
Posted: Yesterday
Greater Manchester
Opus Recruitment Solutions Ltd
Rate: £12 - £17 per hour
Posted: Yesterday
London
Marcus Donald People
Rate: £10 - £11 per hour
Posted: Yesterday
Durham, County Durham
Global Technology Solutions Ltd
Rate: £17.00 - £19.00 per hour
Posted: Yesterday
Crewe, Cheshire
Global Technology Solutions Ltd
Rate: £13.50 - £15.50 per hour
Posted: Yesterday
Chippenham, Wiltshire
Global Technology Solutions Ltd
Rate: £13.00 per hour
Posted: Yesterday
Manchester, Lancashire
Clarity Resourcing Ltd
Rate: £150 - £195 per day
Posted: Yesterday
Sheffield, South Yorkshire
Oscar Associates (UK) Ltd
Rate: £12 - £13 per hour
Posted: 2 days ago
Peterborough, Cambridgeshire
The Bridge Ltd
Rate: Market rate
Posted: 2 days ago
Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £12.00 - £14.00 per hour + DOE
Posted: 2 days ago
Hounslow, Middlesex
Harrington Starr
Rate: £200 - £350 per day
Posted: 3 days ago
London
Forman Computer Staff
Rate: £20 per hour
Posted: 3 days ago
Leicester, Leicestershire
Network ITR
Rate: 12 to 13.50 per hour GBP
Posted: 3 days ago
Peterborough, Cambridgeshire
HAYS INFORMATION TECHNOLOGY
Rate: £12.00 - £13.00 per annum
Posted: 3 days ago
East Sussex
ARC IT Recruitment Ltd
Posted: 3 days ago
Leicestershire
Thebes IT
Posted: 4 days ago