The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 216 218 252
Rank change year-on-year
+2 +34
Contract jobs requiring a Service Desk Analyst 476 421 382
As % of all contract IT jobs located in England 0.96% 0.91% 0.72%
As % of the Job Titles category 1.04% 0.98% 0.78%
Number of daily rates quoted 167 150 93
Average daily rate
Keep up to 90%
of your Daily Rate
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£150 £155 £130
Average daily rate % change year-on-year
-3.22% +19.23%
90% offered a daily rate of more than £100 £84 £99
10% offered a daily rate of more than £192 £206 £200
UK excluding London average daily rate £125 £113 £110
% change year-on-year
+11.11% +2.27%
Number of hourly rates quoted 197 177 168
Average hourly rate £15.00 £14.00 £13.50
Average hourly rate % change year-on-year
+7.14% +3.70%
90% offered a hourly rate of more than £9.58 £10.90 £10.50
10% offered a hourly rate of more than £20.00 £21.70 £20.00
UK excluding London average hourly rate £14.00 £13.00 £13.00
% change year-on-year
+7.69% -
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45677 43067 48985
As % of all contract IT jobs located in England 92.52% 92.59% 92.57%
Number of daily rates quoted 28255 25820 27968
Average daily rate £400 £400 £395
Average daily rate % change year-on-year
- +1.26%
90% offered a daily rate of more than £228 £238 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £348
% change year-on-year
- +0.71%
Number of hourly rates quoted 1840 1987 2538
Average hourly rate £16.50 £18.00 £20.00
Average hourly rate % change year-on-year
-8.33% -10.00%
90% offered a hourly rate of more than £10.50 £11.24 £11.50
10% offered a hourly rate of more than £37.80 £41.00 £40.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
Service Desk Analyst
UK

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 25 July 2014.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 25 July 2014.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 175 £165 -13.15% 45
South East +7 92 £115 -12.38% 18
East of England -20 59 £150 +50.00% 9
Yorkshire +19 39 £125 +4.16% 13
North West +12 28 £123 +57.05% 9
West Midlands -3 28 £125 -3.84% 3
East Midlands -2 24 £120 +71.42% 4
South West -26 20 £115 -13.20% 7
North East -9 11 £100 - 3
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 25 July 2014, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 620 (65.33%) Windows
2 482 (50.79%) Active Directory
3 424 (44.68%) MS Office
4 416 (43.84%) ITIL
5 362 (38.15%) Microsoft
6 312 (32.88%) Windows 7
7 306 (32.24%) Windows XP
8 258 (27.19%) MS Excel
9 195 (20.55%) Citrix
10 170 (17.91%) Blackberry
11 136 (14.33%) Finance
12 124 (13.07%) Incident Management
13 122 (12.86%) SLA
14 103 (10.85%) MS Exchange
15 87 (9.17%) Service Management
16 85 (8.96%) Remedy
17 81 (8.54%) MCP
18 79 (8.32%) HP
18 79 (8.32%) Law
19 73 (7.69%) Legal
20 71 (7.48%) Banking
21 69 (7.27%) ITIL Certification
22 65 (6.85%) Blackberry Enterprise Server
23 63 (6.64%) Lotus
23 63 (6.64%) IBM Notes
24 57 (6.01%) Microsoft Certification
25 56 (5.90%) Security Cleared
26 53 (5.58%) Windows Server 2008
27 52 (5.48%) MS PowerPoint
28 47 (4.95%) Windows Server 2003

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 25 July 2014, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 103 (10.85%) MS Exchange
2 65 (6.85%) Blackberry Enterprise Server
3 63 (6.64%) IBM Notes
4 30 (3.16%) Exchange Server 2010
5 17 (1.79%) Exchange Server 2007
6 14 (1.48%) SharePoint
7 13 (1.37%) Exchange Server 2003
8 10 (1.05%) Lync
9 9 (0.95%) WorkSite
10 4 (0.42%) CICS
11 3 (0.32%) Lotus Domino
11 3 (0.32%) Exchange Server 5.5
11 3 (0.32%) Exchange Server 2013
12 1 (0.11%) SharePoint 2010
12 1 (0.11%) Exchange Server 2000
12 1 (0.11%) CMS
12 1 (0.11%) GroupWise
Applications
1 424 (44.68%) MS Office
2 258 (27.19%) MS Excel
3 52 (5.48%) MS PowerPoint
4 2 (0.21%) MS Visio
5 1 (0.11%) Spreadsheet
5 1 (0.11%) MS Project
Business Applications
1 12 (1.26%) Remedy ITSM
2 3 (0.32%) Remedy AR System
3 2 (0.21%) Cerner Millennium
4 1 (0.11%) assyst
Cloud Services
1 20 (2.11%) Office 365
2 4 (0.42%) Google Apps
3 1 (0.11%) SaaS
Communications & Networking
1 45 (4.74%) TCP/IP
2 43 (4.53%) VPN
3 36 (3.79%) Internet
4 34 (3.58%) LAN
5 32 (3.37%) WAN
6 27 (2.85%) VoIP
7 17 (1.79%) DNS
8 12 (1.26%) Wireless
9 10 (1.05%) IP Telephony
10 9 (0.95%) Broadband
11 6 (0.63%) ADSL
11 6 (0.63%) DHCP
11 6 (0.63%) MPLS
11 6 (0.63%) Wi-Fi
12 5 (0.53%) Firewall
12 5 (0.53%) Intranet
13 4 (0.42%) Cisco IOS
14 3 (0.32%) Unified Communications
14 3 (0.32%) HTTP
14 3 (0.32%) 3G
Database & Business Intelligence
1 5 (0.53%) SQL Server
2 4 (0.42%) SQL Server 2005
2 4 (0.42%) SQL Server 2008
3 3 (0.32%) MS Access
4 2 (0.21%) Crystal Reports
4 2 (0.21%) Oracle Reports
4 2 (0.21%) Oracle Exadata
5 1 (0.11%) SQL Server 2000
Development Applications
1 1 (0.11%) Dreamweaver
General
1 136 (14.33%) Finance
2 79 (8.32%) Law
3 73 (7.69%) Legal
4 71 (7.48%) Banking
5 33 (3.48%) Retail
6 29 (3.06%) Back Office
7 24 (2.53%) French Language
8 21 (2.21%) Telecoms
9 17 (1.79%) Investment Banking
10 15 (1.58%) International Banking
10 15 (1.58%) Advertising
11 10 (1.05%) Manufacturing
12 4 (0.42%) Italian Language
12 4 (0.42%) Spanish Language
13 3 (0.32%) Front Office
13 3 (0.32%) Publishing
13 3 (0.32%) Pharmaceutical
13 3 (0.32%) Marketing
14 2 (0.21%) Mandarin Language
14 2 (0.21%) Cantonese Language
Libraries, Frameworks & Software Standards
1 3 (0.32%) .NET
1 3 (0.32%) SOAP
1 3 (0.32%) Software Packaging
2 2 (0.21%) COM
2 2 (0.21%) HTML
3 1 (0.11%) CSS
Miscellaneous
1 170 (17.91%) Blackberry
2 37 (3.90%) NHS
3 26 (2.74%) Management Information System
3 26 (2.74%) Handset
4 22 (2.32%) iPhone
5 12 (1.26%) Client/Server
6 8 (0.84%) Thin Client
6 8 (0.84%) Fat Client
7 7 (0.74%) iPad
8 6 (0.63%) EPoS
9 5 (0.53%) Video Conferencing
9 5 (0.53%) Smartphone
10 4 (0.42%) PDA
10 4 (0.42%) Mathematics
10 4 (0.42%) Wiki
10 4 (0.42%) Mobile Computing
11 3 (0.32%) Mobile App
11 3 (0.32%) Enterprise Software
11 3 (0.32%) Replication
12 2 (0.21%) Chip and PIN
Operating Systems
1 620 (65.33%) Windows
2 312 (32.88%) Windows 7
3 306 (32.24%) Windows XP
4 53 (5.58%) Windows Server 2008
5 47 (4.95%) Windows Server 2003
6 28 (2.95%) Windows 8
7 27 (2.85%) Windows Vista
7 27 (2.85%) Android
8 14 (1.48%) Apple iOS
9 13 (1.37%) Mac OS X
9 13 (1.37%) Windows 2000
10 11 (1.16%) Linux
11 10 (1.05%) UNIX
12 8 (0.84%) Windows NT
12 8 (0.84%) Windows Server 2012
13 7 (0.74%) Windows Mobile
14 3 (0.32%) Solaris
14 3 (0.32%) Windows 2000 Server
14 3 (0.32%) Red Hat Enterprise Linux
15 2 (0.21%) Mac OS
Processes & Methodologies
1 416 (43.84%) ITIL
2 124 (13.07%) Incident Management
3 87 (9.17%) Service Management
4 46 (4.85%) Document Management
5 42 (4.43%) Problem Management
6 32 (3.37%) Service Delivery
7 25 (2.63%) ITSM
8 24 (2.53%) ITIL V3
9 16 (1.69%) Time Management
10 13 (1.37%) E-Commerce
11 11 (1.16%) ITIL V2
12 9 (0.95%) Disaster Recovery
13 8 (0.84%) Change Management
13 8 (0.84%) Root Cause Analysis
13 8 (0.84%) Software Deployment
13 8 (0.84%) Software Distribution
14 7 (0.74%) Mobile Device Management
14 7 (0.74%) Service Desk Management
14 7 (0.74%) PRINCE2
14 7 (0.74%) CRM
Programming Languages
1 10 (1.05%) SQL
2 9 (0.95%) C
3 3 (0.32%) Java
3 3 (0.32%) Perl
4 2 (0.21%) PowerShell
5 1 (0.11%) Python
Qualifications
1 81 (8.54%) MCP
2 69 (7.27%) ITIL Certification
3 57 (6.01%) Microsoft Certification
4 56 (5.90%) Security Cleared
5 34 (3.58%) SC Cleared
6 19 (2.00%) MCSA
7 18 (1.90%) A+ Certification
8 17 (1.79%) MCSE
9 16 (1.69%) Degree
10 15 (1.58%) DV Cleared
11 13 (1.37%) Cisco Certification
11 13 (1.37%) CCNA
12 12 (1.26%) MOS
13 10 (1.05%) ITIL Foundation Certificate
13 10 (1.05%) MCDST
14 6 (0.63%) MCITP
14 6 (0.63%) PRINCE2 Certification
15 5 (0.53%) MCTS
16 3 (0.32%) RHCE
16 3 (0.32%) JNCIA
Quality Assurance & Compliance
1 122 (12.86%) SLA
2 2 (0.21%) COBIT
3 1 (0.11%) QA
System Software
1 482 (50.79%) Active Directory
2 17 (1.79%) VMware Infrastructure
3 7 (0.74%) XenApp
4 3 (0.32%) NFS
4 3 (0.32%) Terminal Services
5 2 (0.21%) Hyper-V
5 2 (0.21%) XenDesktop
6 1 (0.11%) vSphere
6 1 (0.11%) XenServer
6 1 (0.11%) VMware ESX
6 1 (0.11%) Citrix Presentation Server
6 1 (0.11%) VMware Server
6 1 (0.11%) NDS
6 1 (0.11%) MetaFrame
6 1 (0.11%) Terminal Server
Systems Management
1 29 (3.06%) OpenView
2 21 (2.21%) OVSD
3 20 (2.11%) SCCM
4 16 (1.69%) Systems Management Server (SMS)
5 8 (0.84%) SCOM
6 6 (0.63%) ServiceCenter
7 4 (0.42%) DameWare
7 4 (0.42%) NetBackup
7 4 (0.42%) Unicenter
8 3 (0.32%) ARCserve
8 3 (0.32%) ZENworks
8 3 (0.32%) HP Data Protector
9 2 (0.21%) Forefront Identity Manager
9 2 (0.21%) Tivoli
10 1 (0.11%) Backup Exec
Vendors
1 362 (38.15%) Microsoft
2 195 (20.55%) Citrix
3 85 (8.96%) Remedy
4 79 (8.32%) HP
5 63 (6.64%) Lotus
6 38 (4.00%) VMware
7 37 (3.90%) Cisco
8 31 (3.27%) McAfee
9 21 (2.21%) Apple
10 20 (2.11%) ServiceNow
11 16 (1.69%) Symantec
12 13 (1.37%) SAP
13 10 (1.05%) Google
14 9 (0.95%) LANDesk
14 9 (0.95%) MobileIron
15 8 (0.84%) Altiris
15 8 (0.84%) Dell
15 8 (0.84%) Adobe
16 7 (0.74%) CA
17 6 (0.63%) BMC
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