The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 241 229 210
Rank change year-on-year
-12 -19
Contract jobs requiring a Service Desk Analyst 504 482 464
As % of all contract IT jobs located in England 0.95% 0.94% 0.95%
As % of the Job Titles category 1.02% 1.02% 1.03%
Number of daily rates quoted 175 207 182
Average daily rate
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of your Daily Rate
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£125 £150 £155
Average daily rate % change year-on-year
-16.66% -3.22%
90% offered a daily rate of more than £102 £105 £75
10% offered a daily rate of more than £190 £200 £213
UK excluding London average daily rate £120 £125 £108
% change year-on-year
-4.00% +16.27%
Number of hourly rates quoted 191 167 182
Average hourly rate £14.00 £14.00 £14.05
Average hourly rate % change year-on-year
- -0.35%
90% offered a hourly rate of more than £10.46 £10.17 £10.77
10% offered a hourly rate of more than £19.00 £19.00 £20.90
UK excluding London average hourly rate £14.00 £12.50 £13.14
% change year-on-year
+12.00% -4.83%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
49196 47158 45233
As % of all contract IT jobs located in England 92.84% 92.18% 92.93%
Number of daily rates quoted 32037 29170 27517
Average daily rate £405 £400 £400
Average daily rate % change year-on-year
+1.25% -
90% offered a daily rate of more than £250 £225 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1828 1869 1981
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £41.40
UK excluding London average hourly rate £17.33 £17.00 £17.00
% change year-on-year
+1.94% -

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Daily Rate Trend in England

Service Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 3 September 2015.

Service Desk Analyst Daily Rate Histogram in England

Service Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Hourly Rate Trend in England

Service Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the England region over the 3 months to 3 September 2015.

Service Desk Analyst Hourly Rate Histogram in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -8 168 £166 -2.35% 17
South East -34 79 £120 -4.00% 15
East of England +20 63 £125 -16.66% 11
North West -15 52 £120 +14.28% 8
South West +5 39 £120 +4.34% 7
Yorkshire -26 38 £111 -11.00% 7
East Midlands +3 35 £110 -8.33% 5
West Midlands +6 24 £105 -20.75% 2
North East -29 11 - - 1
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 3 September 2015, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 643 (61.89%) Windows
2 498 (47.93%) Active Directory
3 473 (45.52%) MS Office
4 453 (43.60%) Microsoft
5 417 (40.13%) Windows 7
6 395 (38.02%) ITIL
7 283 (27.24%) MS Excel
8 199 (19.15%) Windows XP
9 188 (18.09%) Citrix
10 173 (16.65%) SLA
11 138 (13.28%) Incident Management
12 123 (11.84%) Finance
13 112 (10.78%) Blackberry
14 98 (9.43%) Service Management
15 96 (9.24%) Analytical Skills
16 86 (8.28%) Security Cleared
17 84 (8.08%) Law
18 81 (7.80%) Cisco
19 72 (6.93%) MS Exchange
20 67 (6.45%) Legal
21 66 (6.35%) LAN
22 61 (5.87%) Windows Server 2008
23 60 (5.77%) SC Cleared
24 59 (5.68%) Windows Server 2003
25 57 (5.49%) ITSM
26 55 (5.29%) WAN
27 50 (4.81%) Windows 8
28 48 (4.62%) Microsoft Certification
29 47 (4.52%) MCP
29 47 (4.52%) SCCM

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 3 September 2015, IT contractor jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (6.93%) MS Exchange
2 43 (4.14%) IBM Notes
3 33 (3.18%) SharePoint
4 31 (2.98%) WorkSite
5 29 (2.79%) Blackberry Enterprise Server
6 23 (2.21%) Lync
6 23 (2.21%) Exchange Server 2010
7 21 (2.02%) Exchange Server 2007
8 4 (0.38%) SharePoint 2013
8 4 (0.38%) Exchange Server 2013
8 4 (0.38%) Exchange Server 2003
9 3 (0.29%) SharePoint 2010
10 2 (0.19%) Exchange Server 5.5
10 2 (0.19%) Tomcat
11 1 (0.096%) IIS
11 1 (0.096%) Lotus Domino
11 1 (0.096%) Apache
Applications
1 473 (45.52%) MS Office
2 283 (27.24%) MS Excel
3 35 (3.37%) MS PowerPoint
4 7 (0.67%) MS Visio
5 1 (0.096%) Adobe Creative Suite
5 1 (0.096%) MS Project
Business Applications
1 4 (0.38%) Remedy ITSM
2 3 (0.29%) SAP ERP
2 3 (0.29%) SAP CCM
3 2 (0.19%) SAP Business One
3 2 (0.19%) SAP Oil and Gas
3 2 (0.19%) Dynamics CRM
3 2 (0.19%) Remedy AR System
4 1 (0.096%) TeleForm
4 1 (0.096%) assyst
Cloud Services
1 42 (4.04%) Office 365
2 13 (1.25%) Google Apps
3 8 (0.77%) Google Cloud Platform
4 1 (0.096%) Amazon ELB
4 1 (0.096%) Amazon EC2
4 1 (0.096%) Amazon S3
4 1 (0.096%) Amazon AWS
Communications & Networking
1 66 (6.35%) LAN
2 55 (5.29%) WAN
3 46 (4.43%) TCP/IP
4 42 (4.04%) VPN
5 39 (3.75%) Internet
6 38 (3.66%) DNS
7 30 (2.89%) DHCP
8 21 (2.02%) VoIP
8 21 (2.02%) Intranet
8 21 (2.02%) Wireless
9 20 (1.92%) IPsec
9 20 (1.92%) Network Security
9 20 (1.92%) SSL
10 17 (1.64%) Firewall
11 10 (0.96%) Ethernet
12 6 (0.58%) SAN
13 5 (0.48%) ADSL
14 4 (0.38%) Broadband
14 4 (0.38%) Wi-Fi
14 4 (0.38%) IP Telephony
Database & Business Intelligence
1 10 (0.96%) SQL Server
2 3 (0.29%) EDRMS
2 3 (0.29%) SQL Server 2005
3 2 (0.19%) SQL Server 2008
3 2 (0.19%) EDMS
4 1 (0.096%) Oracle Database
Development Applications
1 4 (0.38%) Yeoman
2 1 (0.096%) Visual Studio
2 1 (0.096%) Oracle Forms
2 1 (0.096%) JIRA
2 1 (0.096%) Jenkins
General
1 123 (11.84%) Finance
2 84 (8.08%) Law
3 67 (6.45%) Legal
4 34 (3.27%) Banking
5 28 (2.69%) Telecoms
6 18 (1.73%) French Language
7 17 (1.64%) Retail
8 14 (1.35%) Financial Institution
9 12 (1.15%) German Language
10 11 (1.06%) International Banking
11 10 (0.96%) Back Office
12 7 (0.67%) Local Government
13 4 (0.38%) Marketing
13 4 (0.38%) Polish Language
14 3 (0.29%) Portuguese Language
14 3 (0.29%) Russian Language
14 3 (0.29%) Italian Language
14 3 (0.29%) Japanese Language
14 3 (0.29%) Manufacturing
15 2 (0.19%) Electronics
Libraries, Frameworks & Software Standards
1 12 (1.15%) HTML
2 3 (0.29%) .NET
3 2 (0.19%) LINQ
4 1 (0.096%) COM
4 1 (0.096%) CSS
4 1 (0.096%) Web Services
4 1 (0.096%) EDI
4 1 (0.096%) Middleware
4 1 (0.096%) Software Packaging
Miscellaneous
1 112 (10.78%) Blackberry
2 96 (9.24%) Analytical Skills
3 36 (3.46%) NHS
4 24 (2.31%) iPhone
5 19 (1.83%) Management Information System
6 17 (1.64%) iPad
7 13 (1.25%) PDA
8 10 (0.96%) Device Driver
8 10 (0.96%) Hedge funds
8 10 (0.96%) Mathematics
9 8 (0.77%) Fat Client
9 8 (0.77%) Thin Client
10 7 (0.67%) Video Conferencing
10 7 (0.67%) Enterprise Software
10 7 (0.67%) BYOD
11 6 (0.58%) Handset
12 5 (0.48%) EPoS
13 4 (0.38%) PMI
13 4 (0.38%) CMDB
14 3 (0.29%) Smartphone
Operating Systems
1 643 (61.89%) Windows
2 417 (40.13%) Windows 7
3 199 (19.15%) Windows XP
4 61 (5.87%) Windows Server 2008
5 59 (5.68%) Windows Server 2003
6 50 (4.81%) Windows 8
7 24 (2.31%) Windows Server 2012
8 20 (1.92%) Android
9 15 (1.44%) Linux
10 14 (1.35%) Mac OS X
11 12 (1.15%) Windows Vista
12 11 (1.06%) Mac OS
12 11 (1.06%) Apple iOS
13 5 (0.48%) Windows 2000 Server
14 4 (0.38%) UNIX
14 4 (0.38%) Ubuntu
14 4 (0.38%) Windows Mobile
14 4 (0.38%) Windows 2000
15 3 (0.29%) CentOS
16 2 (0.19%) Windows NT
Processes & Methodologies
1 395 (38.02%) ITIL
2 138 (13.28%) Incident Management
3 98 (9.43%) Service Management
4 57 (5.49%) ITSM
5 47 (4.52%) Time Management
6 38 (3.66%) Document Management
7 32 (3.08%) Service Delivery
8 27 (2.60%) Problem Management
9 26 (2.50%) Coaching
10 20 (1.92%) Migration
11 16 (1.54%) Service Desk Management
11 16 (1.54%) Mentoring
12 10 (0.96%) Root Cause Analysis
12 10 (0.96%) CRM
13 8 (0.77%) Change Management
14 7 (0.67%) Stakeholder Engagement
15 6 (0.58%) Change Control
15 6 (0.58%) Configuration Management
15 6 (0.58%) Information Security
15 6 (0.58%) Asset Management
Programming Languages
1 10 (0.96%) SQL
2 8 (0.77%) C
3 3 (0.29%) Java
3 3 (0.29%) VB
Qualifications
1 86 (8.28%) Security Cleared
2 60 (5.77%) SC Cleared
3 48 (4.62%) Microsoft Certification
4 47 (4.52%) MCP
5 30 (2.89%) ITIL Certification
6 22 (2.12%) ITIL Foundation Certificate
7 21 (2.02%) Degree
7 21 (2.02%) MOS
8 16 (1.54%) MCSE
9 14 (1.35%) MCSA
10 10 (0.96%) A+ Certification
11 9 (0.87%) Cisco Certification
12 8 (0.77%) CCNA
12 8 (0.77%) DV Cleared
13 7 (0.67%) MCTS
14 6 (0.58%) MCITP
14 6 (0.58%) MCDST
15 4 (0.38%) PMI Certification
16 3 (0.29%) Network+ Certification
17 2 (0.19%) CTC Cleared
Quality Assurance & Compliance
1 173 (16.65%) SLA
2 3 (0.29%) ISO/IEC 27001
System Software
1 498 (47.93%) Active Directory
2 16 (1.54%) VMware Infrastructure
3 7 (0.67%) XenApp
4 6 (0.58%) Hyper-V
4 6 (0.58%) Terminal Server
5 4 (0.38%) XenDesktop
6 1 (0.096%) BitLocker
6 1 (0.096%) VMware ESX
6 1 (0.096%) Citrix Presentation Server
Systems Management
1 47 (4.52%) SCCM
2 9 (0.87%) OpenView
3 7 (0.67%) DameWare
4 6 (0.58%) OVSD
5 4 (0.38%) Backup Exec
6 3 (0.29%) WSUS
6 3 (0.29%) NetBackup
6 3 (0.29%) Nagios
6 3 (0.29%) Norton AntiVirus
6 3 (0.29%) SCOM
6 3 (0.29%) CA Spectrum
7 2 (0.19%) Unicenter
7 2 (0.19%) Systems Management Server (SMS)
8 1 (0.096%) CiscoWorks
8 1 (0.096%) SCSM
8 1 (0.096%) Ansible
8 1 (0.096%) Casper Suite
8 1 (0.096%) Puppet
8 1 (0.096%) Symantec Enterprise Vault
Vendors
1 453 (43.60%) Microsoft
2 188 (18.09%) Citrix
3 81 (7.80%) Cisco
4 45 (4.33%) VMware
5 43 (4.14%) Lotus
6 36 (3.46%) Remedy
7 32 (3.08%) HP
8 29 (2.79%) Google
9 25 (2.41%) McAfee
10 24 (2.31%) ServiceNow
11 23 (2.21%) Symantec
11 23 (2.21%) CheckPoint
12 22 (2.12%) Apple
13 20 (1.92%) Juniper
13 20 (1.92%) Blue Coat
14 19 (1.83%) Adobe
15 16 (1.54%) LANDesk
16 13 (1.25%) SAP
17 11 (1.06%) Dell
17 11 (1.06%) CA
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