Service Management Contracts in the Midlands

Service Management
England > Midlands

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 60 85 62
Rank change year-on-year +25 -23 +24
Contract jobs citing Service Management 82 82 174
As % of all contract jobs advertised in the Midlands 3.01% 2.38% 3.44%
As % of the Processes & Methodologies category 3.66% 2.70% 3.89%
Number of daily rates quoted 51 53 99
10th Percentile £325 £180 £132
25th Percentile £419 £388 £191
Median daily rate (50th Percentile) £500 £525 £425
Median % change year-on-year -4.76% +23.53% -12.37%
75th Percentile £588 £625 £541
90th Percentile £700 £655 £618
England median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.47%
Number of hourly rates quoted 1 3 9
10th Percentile - £18.53 £13.73
25th Percentile - £18.95 £15.00
Median hourly rate £55.00 £20.40 £17.00
Median % change year-on-year +169.61% +20.00% -30.61%
75th Percentile - £22.70 £17.50
90th Percentile - £23.63 -
England median hourly rate £17.72 £55.00 £17.00
% change year-on-year -67.78% +223.53% -19.05%

All Process and Methodology Skills
Midlands

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 2,242 3,040 4,470
As % of all contract IT jobs advertised in the Midlands 82.18% 88.37% 88.25%
Number of daily rates quoted 1,493 2,119 3,305
10th Percentile £238 £250 £246
25th Percentile £356 £370 £366
Median daily rate (50th Percentile) £475 £495 £475
Median % change year-on-year -4.04% +4.21% +17.28%
75th Percentile £600 £588 £566
90th Percentile £700 £675 £653
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +9.69%
Number of hourly rates quoted 172 119 154
10th Percentile £11.07 £11.96 £10.15
25th Percentile £13.81 £15.05 £13.51
Median hourly rate £19.00 £17.72 £17.49
Median % change year-on-year +7.22% +1.32% +9.31%
75th Percentile £35.00 £26.81 £22.08
90th Percentile £55.00 £55.50 £33.60
England median hourly rate £35.50 £37.50 £24.35
% change year-on-year -5.33% +54.00% +1.46%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing Service Management in the Midlands.

Daily rate trend for Service Management in the Midlands

Service Management
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing Service Management in the Midlands over the 6 months to 27 April 2024.

Daily rate histogram for Service Management in the Midlands

Service Management
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing Service Management in the Midlands.

Hourly rate trend for Service Management in the Midlands

Service Management
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +39 53 £475 -7.32% 34
East Midlands +9 27 £500 -8.68% 14
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.10%) SharePoint
Applications
1 4 (4.88%) Microsoft Office
2 1 (1.22%) Microsoft Excel
2 1 (1.22%) Microsoft PowerPoint
Business Applications
1 4 (4.88%) Maximo
2 3 (3.66%) SAP ERP
Cloud Services
1 19 (23.17%) Azure
2 14 (17.07%) Microsoft 365
2 14 (17.07%) SaaS
3 10 (12.20%) AWS
4 4 (4.88%) Azure DevOps
5 3 (3.66%) Power Platform
5 3 (3.66%) PowerApps
6 1 (1.22%) Amazon EKS
6 1 (1.22%) Cloud Computing
6 1 (1.22%) Dynamics 365
6 1 (1.22%) GCP
6 1 (1.22%) GitHub
6 1 (1.22%) IaaS
6 1 (1.22%) Intacct
6 1 (1.22%) OneDrive
6 1 (1.22%) OpenShift
6 1 (1.22%) PaaS
6 1 (1.22%) Power Automate
Communications & Networking
1 3 (3.66%) Network Security
1 3 (3.66%) VPN
2 1 (1.22%) DHCP
2 1 (1.22%) DNS
2 1 (1.22%) Firewall
2 1 (1.22%) Wi-Fi
2 1 (1.22%) Wireless
Database & Business Intelligence
1 1 (1.22%) Flink
1 1 (1.22%) Metadata
1 1 (1.22%) NoSQL
1 1 (1.22%) PostgreSQL
1 1 (1.22%) RDBMS
1 1 (1.22%) Relational Database
Development Applications
1 3 (3.66%) JIRA
2 1 (1.22%) Git
General
1 26 (31.71%) Social Skills
2 16 (19.51%) Analytical Skills
3 13 (15.85%) Finance
4 11 (13.41%) Telecoms
5 8 (9.76%) Legal
6 7 (8.54%) Public Sector
7 4 (4.88%) Manufacturing
8 3 (3.66%) Law
9 2 (2.44%) Inclusion and Diversity
9 2 (2.44%) Marketing
9 2 (2.44%) Presentation Skills
10 1 (1.22%) Automotive
10 1 (1.22%) Banking
10 1 (1.22%) Documentation Skills
10 1 (1.22%) Electronics
10 1 (1.22%) Influencing Skills
Job Titles
1 20 (24.39%) Analyst
2 15 (18.29%) Service Manager
3 13 (15.85%) IT Manager
4 12 (14.63%) Architect
5 11 (13.41%) Delivery Manager
5 11 (13.41%) IT Services Manager
5 11 (13.41%) Service Delivery Manager
6 10 (12.20%) IT Services Delivery Manager
7 8 (9.76%) Incident Analyst
7 8 (9.76%) Service Architect
8 7 (8.54%) Project Manager
9 5 (6.10%) Incident Manager
9 5 (6.10%) Lead
10 4 (4.88%) ERP Manager
10 4 (4.88%) ERP Project Manager
10 4 (4.88%) Facilities Management Project Manager
10 4 (4.88%) Facilities Manager
10 4 (4.88%) Facilities Project Manager
10 4 (4.88%) ITIL Manager
10 4 (4.88%) Major Incident Manager
Libraries, Frameworks & Software Standards
1 5 (6.10%) Middleware
2 2 (2.44%) Kafka
2 2 (2.44%) RabbitMQ
3 1 (1.22%) CSS
3 1 (1.22%) GraphQL
3 1 (1.22%) gRPC
3 1 (1.22%) HTML
3 1 (1.22%) HTML5
3 1 (1.22%) JMS
3 1 (1.22%) RAML
3 1 (1.22%) RESTful
3 1 (1.22%) SOAP
3 1 (1.22%) Vue
Miscellaneous
1 11 (13.41%) Operational Technology
2 6 (7.32%) Data Centre
3 5 (6.10%) SCADA
3 5 (6.10%) Virtual Team
4 2 (2.44%) CMDB
4 2 (2.44%) Legacy Applications
5 1 (1.22%) Data Structures
5 1 (1.22%) Driving Licence
5 1 (1.22%) Self-Motivation
Operating Systems
1 8 (9.76%) Apple iOS
2 5 (6.10%) Unix
3 4 (4.88%) Windows
3 4 (4.88%) Windows 10
Processes & Methodologies
1 48 (58.54%) ITIL
2 38 (46.34%) ITSM
3 22 (26.83%) Problem-Solving
4 19 (23.17%) Decision-Making
5 18 (21.95%) Service Delivery
6 16 (19.51%) Incident Management
7 15 (18.29%) Change Management
8 14 (17.07%) Asset Management
9 13 (15.85%) Problem Management
10 12 (14.63%) Business Analysis
11 11 (13.41%) Migration
11 11 (13.41%) Project Management
12 10 (12.20%) Agile
12 10 (12.20%) Performance Management
13 9 (10.98%) Analytical Thinking
13 9 (10.98%) Information Security
14 8 (9.76%) Computer Science
14 8 (9.76%) IT Governance
14 8 (9.76%) People Management
14 8 (9.76%) Service Delivery Management
Programming Languages
1 8 (9.76%) Swift
2 1 (1.22%) C#
2 1 (1.22%) JavaScript
2 1 (1.22%) PowerShell
2 1 (1.22%) Python
Qualifications
1 13 (15.85%) Degree
2 9 (10.98%) Security Cleared
3 5 (6.10%) DV Cleared
4 4 (4.88%) ITIL Foundation Certificate
5 3 (3.66%) ISTQB
5 3 (3.66%) ISTQB Advanced Certification
5 3 (3.66%) SC Cleared
6 1 (1.22%) A+ Certification
6 1 (1.22%) BPSS Clearance
6 1 (1.22%) Computer Science Degree
6 1 (1.22%) ITIL Certification
6 1 (1.22%) MCP
6 1 (1.22%) MCSE
6 1 (1.22%) Microsoft Certification
6 1 (1.22%) PMI Certification
6 1 (1.22%) PMP
Quality Assurance & Compliance
1 3 (3.66%) SLA
2 2 (2.44%) QA
System Software
1 4 (4.88%) Active Directory
2 2 (2.44%) Docker
Systems Management
1 3 (3.66%) HP ALM
2 2 (2.44%) Kubernetes
2 2 (2.44%) Microsoft Intune
3 1 (1.22%) Terraform
Vendors
1 25 (30.49%) ServiceNow
2 17 (20.73%) Microsoft
3 8 (9.76%) Okta
4 5 (6.10%) BMC
5 4 (4.88%) HP
5 4 (4.88%) Sage
5 4 (4.88%) SAP
6 2 (2.44%) Oracle
7 1 (1.22%) Aruba
7 1 (1.22%) CheckPoint
7 1 (1.22%) Salesforce