The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the North East region. Included is a guide to the salaries offered in IT jobs that have cited Service Delivery over the 3 months to 4 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Services Delivery
Rank 48 66 63
Rank change year-on-year
+18 -3
Permanent jobs citing Service Delivery 26 17 19
As % of all permanent IT jobs located in the North East 3.73% 2.28% 2.41%
As % of the Processes & Methodologies category 4.51% 2.56% 2.79%
Number of salaries quoted 18 14 18
Median salary £44,738 £39,750 £45,000
Median salary % change year-on-year
+12.54% -11.66%
90% offered a salary of more than £32,750 £29,433 £29,000
10% offered a salary of more than £52,500 £50,000 £60,000
UK excluding London median salary £44,250 £45,000 £45,000
% change year-on-year
-1.66% -
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
576 665 682
As % of all permanent IT jobs located in the North East 82.64% 89.38% 86.33%
Number of salaries quoted 458 587 575
Median salary £40,000 £37,500 £38,000
Median salary % change year-on-year
+6.66% -1.31%
90% offered a salary of more than £29,000 £27,650 £28,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Delivery
Jobs Demand Trend in the North East

The demand trend of job ads across the North East region citing Service Delivery as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North East

Service Delivery
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the North East region.

Service Delivery Salary Trend in the North East

Service Delivery
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Delivery across the North East region over the 3 months to 4 December 2016.

Service Delivery Salary Histogram in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North East region over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +20 23 £44,738 -10.52% 3
Durham +6 3 - - 4
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North East

For the 6 months to 4 December 2016, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for Service Delivery.

1 47 (78.33%) ITIL
2 31 (51.67%) Microsoft
3 29 (48.33%) Windows
4 23 (38.33%) Problem Management
4 23 (38.33%) Windows Server
5 19 (31.67%) Active Directory
6 17 (28.33%) SQL Server
6 17 (28.33%) VMware
7 16 (26.67%) Windows Server 2008
7 16 (26.67%) DHCP
7 16 (26.67%) Windows Server 2003
8 15 (25.00%) Microsoft Certification
8 15 (25.00%) SLA
9 14 (23.33%) MCSE
9 14 (23.33%) DNS
9 14 (23.33%) PowerShell
9 14 (23.33%) Incident Management
9 14 (23.33%) Infrastructure Monitoring
9 14 (23.33%) Windows Server 2012
9 14 (23.33%) Analytical Skills
10 13 (21.67%) Continuous Improvement
10 13 (21.67%) SCOM
10 13 (21.67%) MS Exchange
11 12 (20.00%) Change Management
11 12 (20.00%) SolarWinds
11 12 (20.00%) Skype for Business
11 12 (20.00%) Skype
12 11 (18.33%) VMware Infrastructure
13 10 (16.67%) Exchange Server 2013
13 10 (16.67%) Exchange Server 2010

Service Delivery
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (21.67%) MS Exchange
2 12 (20.00%) Skype for Business
3 10 (16.67%) Exchange Server 2010
3 10 (16.67%) Exchange Server 2013
4 6 (10.00%) Documentum
5 2 (3.33%) MQSeries
5 2 (3.33%) Tuxedo
5 2 (3.33%) WebSphere
5 2 (3.33%) WebSphere Application Server
Applications
1 4 (6.67%) MS Excel
2 3 (5.00%) MS Office
Cloud Services
1 10 (16.67%) Office 365
2 2 (3.33%) Yammer
Communications & Networking
1 16 (26.67%) DHCP
2 14 (23.33%) DNS
3 12 (20.00%) Skype
4 2 (3.33%) LAN
4 2 (3.33%) PBX
4 2 (3.33%) TCP/IP
4 2 (3.33%) VPN
4 2 (3.33%) WAN
5 1 (1.67%) Firewall
5 1 (1.67%) Internet
5 1 (1.67%) SAN
Database & Business Intelligence
1 17 (28.33%) SQL Server
Development Applications
1 2 (3.33%) JIRA
General
1 3 (5.00%) Finance
2 1 (1.67%) Back Office
2 1 (1.67%) Telecoms
Job Titles
1 17 (28.33%) Service Manager
2 14 (23.33%) Wintel Engineer
3 13 (21.67%) Delivery Manager
4 12 (20.00%) Services Delivery Manager
5 9 (15.00%) 3rd Line Engineer
6 8 (13.33%) Support Engineer
7 6 (10.00%) Senior Manager
7 6 (10.00%) Senior Service Manager
7 6 (10.00%) Senior Services Delivery Manager
8 5 (8.33%) Wintel Support
8 5 (8.33%) Wintel Support Engineer
9 4 (6.67%) Active Directory Engineer
9 4 (6.67%) Active Directory Support
9 4 (6.67%) Active Directory Support Engineer
9 4 (6.67%) Architect
9 4 (6.67%) Consultant
9 4 (6.67%) IT Manager
9 4 (6.67%) Solutions Architect
10 3 (5.00%) Business Manager
10 3 (5.00%) Transition Manager
Libraries, Frameworks & Software Standards
1 2 (3.33%) Middleware
Miscellaneous
1 14 (23.33%) Analytical Skills
2 9 (15.00%) Blackberry
2 9 (15.00%) Video Conferencing
3 6 (10.00%) Virtual Team
4 3 (5.00%) Management Information System
4 3 (5.00%) PKI
5 2 (3.33%) Clustering
5 2 (3.33%) Data Centre
6 1 (1.67%) Mobile App
6 1 (1.67%) Performance Metrics
Operating Systems
1 29 (48.33%) Windows
2 23 (38.33%) Windows Server
3 16 (26.67%) Windows Server 2003
3 16 (26.67%) Windows Server 2008
4 14 (23.33%) Windows Server 2012
5 5 (8.33%) AIX
5 5 (8.33%) Solaris
5 5 (8.33%) Unix
6 2 (3.33%) OS/390
Processes & Methodologies
1 47 (78.33%) ITIL
2 23 (38.33%) Problem Management
3 14 (23.33%) Incident Management
3 14 (23.33%) Infrastructure Monitoring
4 13 (21.67%) Continuous Improvement
5 12 (20.00%) Change Management
6 9 (15.00%) DevOps
6 9 (15.00%) Mobile Device Management
6 9 (15.00%) Project Management
6 9 (15.00%) Service Management
7 6 (10.00%) Capacity Management
7 6 (10.00%) Case Management
7 6 (10.00%) Content Management
7 6 (10.00%) Escalation Management
7 6 (10.00%) ITIL V3
8 5 (8.33%) Portfolio Management
8 5 (8.33%) QMS
8 5 (8.33%) Transition Management
9 4 (6.67%) People Management
9 4 (6.67%) TOGAF
Programming Languages
1 14 (23.33%) PowerShell
2 3 (5.00%) SQL
3 2 (3.33%) Java
4 1 (1.67%) C#
Qualifications
1 15 (25.00%) Microsoft Certification
2 14 (23.33%) MCSE
3 5 (8.33%) Degree
3 5 (8.33%) ITIL Certification
4 1 (1.67%) APMP
4 1 (1.67%) CCNA
4 1 (1.67%) Cisco Certification
4 1 (1.67%) MCP
4 1 (1.67%) MCSA
Quality Assurance & Compliance
1 15 (25.00%) SLA
2 1 (1.67%) ISO 14001
2 1 (1.67%) ISO 9001
System Software
1 19 (31.67%) Active Directory
2 11 (18.33%) VMware Infrastructure
3 2 (3.33%) Hyper-V
3 2 (3.33%) XenApp
4 1 (1.67%) Firmware
4 1 (1.67%) VMware ESX
Systems Management
1 13 (21.67%) SCOM
2 2 (3.33%) Microsoft Clustering
3 1 (1.67%) WSUS
Vendors
1 31 (51.67%) Microsoft
2 17 (28.33%) VMware
3 12 (20.00%) SolarWinds
4 9 (15.00%) MobileIron
5 6 (10.00%) EMC
5 6 (10.00%) Oracle
5 6 (10.00%) Pega
6 5 (8.33%) Citrix
7 3 (5.00%) ServiceNow
8 2 (3.33%) Cisco
8 2 (3.33%) IBM
8 2 (3.33%) Mitel
9 1 (1.67%) Remedy
Tyneside
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Salary: £50000 Per Annum To £50,000 plus bonus
Posted: 3 days ago
Newcastle upon Tyne
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Salary: £40000.00 - £45000.00 per annum + 15% b
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