The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North East region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Services Delivery
Rank 57 56 31
Rank change year-on-year
-1 -25
Permanent jobs citing Service Delivery 16 12 42
As % of all permanent IT jobs located in the North East 2.20% 1.63% 5.02%
As % of the Processes & Methodologies category 2.96% 2.23% 7.18%
Number of salaries quoted 13 7 33
Average salary £41,405 £46,500 £28,000
Average salary % change year-on-year
-10.95% +66.07%
90% offered a salary of more than £29,539 £29,200 £23,000
10% offered a salary of more than £47,797 £52,500 £52,500
UK excluding London average salary £45,000 £45,000 £45,000
Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
540 539 585
As % of all permanent IT jobs located in the North East 74.18% 73.43% 69.98%
Number of salaries quoted 456 459 469
Average salary £35,232 £35,000 £35,000
Average salary % change year-on-year
+0.66% -
90% offered a salary of more than £27,500 £24,250 £25,000
10% offered a salary of more than £47,500 £62,500 £50,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Service Delivery
England

Service Delivery
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North East

Service Delivery
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the North East region.

Service Delivery Salary Trend in the North East

Service Delivery
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Delivery across the North East region over the 3 months to 17 April 2014.

Service Delivery Salary Histogram in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the North East region over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Durham -7 9 £41,405 +38.01% 3
Tyne and Wear -8 5 £46,983 -0.03% 1
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North East

For the 6 months to 17 April 2014, IT jobs across the North East region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 14 (48.28%) ITIL
2 9 (31.03%) Windows
2 9 (31.03%) Degree
3 6 (20.69%) Agile Software Development
3 6 (20.69%) EMC
3 6 (20.69%) NetApp
3 6 (20.69%) Finance
3 6 (20.69%) Linux
3 6 (20.69%) UNIX
4 5 (17.24%) Microsoft
4 5 (17.24%) AIX
4 5 (17.24%) Citrix
5 4 (13.79%) Active Directory
5 4 (13.79%) Project Management
5 4 (13.79%) SLA
5 4 (13.79%) Matrix Management
6 3 (10.34%) Blog
6 3 (10.34%) Performance Management
6 3 (10.34%) VMware Infrastructure
6 3 (10.34%) Local Government
6 3 (10.34%) XenApp
6 3 (10.34%) Stakeholder Engagement
6 3 (10.34%) Open Source
6 3 (10.34%) Agile Project Management
6 3 (10.34%) User Stories
6 3 (10.34%) HTTPS
6 3 (10.34%) MS Exchange
6 3 (10.34%) MS Excel
6 3 (10.34%) Back Office
6 3 (10.34%) Scrum

Service Delivery
Top Related IT Skills in the North East by Category

For the 6 months to 17 April 2014, IT jobs across the North East region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 3 (10.34%) MS Exchange
2 1 (3.45%) IBM Notes
2 1 (3.45%) Lotus Domino
2 1 (3.45%) SharePoint
Applications
1 3 (10.34%) MS Excel
2 1 (3.45%) MS Visio
2 1 (3.45%) MS PowerPoint
2 1 (3.45%) MS Office
Business Applications
1 2 (6.90%) Agresso
Cloud Services
1 2 (6.90%) PaaS
Communications & Networking
1 3 (10.34%) HTTPS
2 2 (6.90%) LAN
2 2 (6.90%) WAN
2 2 (6.90%) Network Security
3 1 (3.45%) NetScaler
3 1 (3.45%) DHCP
3 1 (3.45%) TCP/IP
3 1 (3.45%) VPN
3 1 (3.45%) DNS
3 1 (3.45%) SAN
3 1 (3.45%) Firewall
3 1 (3.45%) VLAN
3 1 (3.45%) Reverse Proxy
3 1 (3.45%) Cisco IOS
Database & Business Intelligence
1 2 (6.90%) SQL Server
2 1 (3.45%) MS Access
2 1 (3.45%) Data Mining
General
1 6 (20.69%) Finance
2 3 (10.34%) Local Government
2 3 (10.34%) Back Office
Job Titles
1 9 (31.03%) Consultant
2 6 (20.69%) Technical Consultant
2 6 (20.69%) Infrastructure Consultant
3 3 (10.34%) Technical Director
3 3 (10.34%) Chief Information Officer
3 3 (10.34%) Service Manager
3 3 (10.34%) Team Leader
3 3 (10.34%) Product Manager
4 2 (6.90%) Delivery Manager
4 2 (6.90%) Technical Specialist
4 2 (6.90%) Analyst
4 2 (6.90%) Services Delivery Manager
5 1 (3.45%) Data Analyst
5 1 (3.45%) Service Analyst
5 1 (3.45%) Operations Manager
5 1 (3.45%) Report Analyst
5 1 (3.45%) Support Manager
5 1 (3.45%) IT Support Manager
5 1 (3.45%) Service Desk Manager
5 1 (3.45%) Services Delivery Analyst
Libraries, Frameworks & Software Standards
1 2 (6.90%) LAMP
2 1 (3.45%) Web Services
Miscellaneous
1 3 (10.34%) Blog
1 3 (10.34%) Open Source
2 1 (3.45%) Blackberry
2 1 (3.45%) AS400
2 1 (3.45%) Clustering
Operating Systems
1 9 (31.03%) Windows
2 6 (20.69%) Linux
2 6 (20.69%) UNIX
3 5 (17.24%) AIX
4 2 (6.90%) Solaris
4 2 (6.90%) Windows 7
Processes & Methodologies
1 14 (48.28%) ITIL
2 6 (20.69%) Agile Software Development
3 4 (13.79%) Project Management
3 4 (13.79%) Matrix Management
4 3 (10.34%) Performance Management
4 3 (10.34%) Stakeholder Engagement
4 3 (10.34%) Agile Project Management
4 3 (10.34%) User Stories
4 3 (10.34%) Scrum
5 2 (6.90%) Infrastructure Management
5 2 (6.90%) Performance Monitoring
5 2 (6.90%) GAP Analysis
6 1 (3.45%) Validation
6 1 (3.45%) Service Management
6 1 (3.45%) PRINCE2
6 1 (3.45%) ERP
6 1 (3.45%) Business Intelligence
6 1 (3.45%) Six Sigma
6 1 (3.45%) Data Validation
6 1 (3.45%) Capacity Planning
Qualifications
1 9 (31.03%) Degree
2 2 (6.90%) Security Cleared
3 1 (3.45%) MCSE
3 1 (3.45%) CCNA
3 1 (3.45%) Cisco Certification
3 1 (3.45%) Microsoft Certification
3 1 (3.45%) ITIL Certification
3 1 (3.45%) MCITP
Quality Assurance & Compliance
1 4 (13.79%) SLA
2 1 (3.45%) ISO 9001
System Software
1 4 (13.79%) Active Directory
2 3 (10.34%) VMware Infrastructure
2 3 (10.34%) XenApp
3 2 (6.90%) XenServer
3 2 (6.90%) Hyper-V
3 2 (6.90%) UAG
4 1 (3.45%) XenDesktop
Systems Management
1 2 (6.90%) WSUS
1 2 (6.90%) SCCM
1 2 (6.90%) SCOM
Vendors
1 6 (20.69%) EMC
1 6 (20.69%) NetApp
2 5 (17.24%) Citrix
2 5 (17.24%) Microsoft
3 3 (10.34%) VMware
4 2 (6.90%) AppSense
4 2 (6.90%) BT
4 2 (6.90%) ServiceNow
4 2 (6.90%) Oracle
4 2 (6.90%) Cisco
5 1 (3.45%) HP
5 1 (3.45%) Lotus
5 1 (3.45%) Tableau
5 1 (3.45%) MobileIron
Durham, County Durham
Durham University
Salary: £37756 - £45053
Posted: 7 hours ago
Newcastle Upon Tyne, Tyne and Wear
The People Network
Posted: Yesterday
Durham
Durham University
Salary: £37756 - £45053
Posted: 13 days ago
Durham City
Durham University
Salary: £30,728 - £36,661
Posted: 13 days ago