The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Services Delivery
Rank 74 54 60
Rank change year-on-year
-20 +6
Permanent jobs citing Service Delivery 9 19 11
As % of all permanent IT jobs located in the North East 1.15% 2.55% 1.54%
As % of the Processes & Methodologies category 1.52% 3.37% 2.04%
Number of salaries quoted 8 15 9
Average salary £36,866 £41,405 £40,000
Average salary % change year-on-year
-10.96% +3.51%
90% offered a salary of more than £25,500 £30,578 £29,600
10% offered a salary of more than £51,500 £68,700 £50,000
UK excluding London average salary £45,000 £45,000 £45,000
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
594 564 538
As % of all permanent IT jobs located in the North East 76.15% 75.81% 75.46%
Number of salaries quoted 490 474 453
Average salary £37,500 £35,232 £35,000
Average salary % change year-on-year
+6.43% +0.66%
90% offered a salary of more than £29,000 £27,500 £24,250
10% offered a salary of more than £55,000 £55,000 £47,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Delivery
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North East

Service Delivery
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the North East region.

Service Delivery Salary Trend in the North East

Service Delivery
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Delivery across the North East region over the 3 months to 1 May 2015.

Service Delivery Salary Histogram in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the North East region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -6 5 £31,375 -33.22% 6
Durham -3 4 £44,866 +8.36% 1
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North East

For the 6 months to 1 May 2015, IT jobs across the North East region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 13 (34.21%) ITIL
2 9 (23.68%) Problem Management
3 8 (21.05%) Project Management
3 8 (21.05%) Windows
4 6 (15.79%) Service Management
4 6 (15.79%) Change Management
4 6 (15.79%) Incident Management
5 5 (13.16%) SAP FI/CO
5 5 (13.16%) SAP CO
5 5 (13.16%) SAP SCM
5 5 (13.16%) Security Cleared
5 5 (13.16%) Business Continuity
5 5 (13.16%) Mentoring
5 5 (13.16%) Disaster Recovery
5 5 (13.16%) Risk Management
5 5 (13.16%) Telecoms
5 5 (13.16%) SAP FI
5 5 (13.16%) ABAP
5 5 (13.16%) MS Excel
5 5 (13.16%) SAP
5 5 (13.16%) Cisco
5 5 (13.16%) Microsoft
6 4 (10.53%) SLA
6 4 (10.53%) Microsoft Certification
6 4 (10.53%) MCSE
6 4 (10.53%) E-Commerce
6 4 (10.53%) Practice Management
6 4 (10.53%) VMware
6 4 (10.53%) Coaching
6 4 (10.53%) SC Cleared

Service Delivery
Top Related IT Skills in the North East by Category

For the 6 months to 1 May 2015, IT jobs across the North East region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 3 (7.89%) SharePoint
2 2 (5.26%) Lync
2 2 (5.26%) Exchange Server 2013
2 2 (5.26%) SharePoint 2013
3 1 (2.63%) Exchange Server 2010
3 1 (2.63%) MS Exchange
Applications
1 5 (13.16%) MS Excel
2 1 (2.63%) MS Office
Business Applications
1 5 (13.16%) SAP FI/CO
1 5 (13.16%) SAP CO
1 5 (13.16%) SAP SCM
1 5 (13.16%) SAP FI
2 3 (7.89%) Agresso
3 1 (2.63%) Remedy ITSM
3 1 (2.63%) Oracle 11i
Communications & Networking
1 3 (7.89%) LAN
1 3 (7.89%) WAN
2 2 (5.26%) VPN
3 1 (2.63%) Wireless
3 1 (2.63%) Intranet
3 1 (2.63%) Internet
3 1 (2.63%) DHCP
3 1 (2.63%) SAN
Database & Business Intelligence
1 2 (5.26%) SQL Server
2 1 (2.63%) SQL Server 2008
2 1 (2.63%) Oracle Database
2 1 (2.63%) Oracle Database 11g
2 1 (2.63%) SQL Server 2000
2 1 (2.63%) Oracle9i Database
2 1 (2.63%) Oracle Database 10g
General
1 5 (13.16%) Telecoms
2 3 (7.89%) Finance
3 1 (2.63%) Local Government
3 1 (2.63%) Manufacturing
3 1 (2.63%) Advertising
Job Titles
1 15 (39.47%) Service Manager
2 14 (36.84%) Delivery Manager
3 13 (34.21%) Services Delivery Manager
4 7 (18.42%) Analyst
5 4 (10.53%) Team Leader
6 3 (7.89%) Applications Support Analyst
6 3 (7.89%) IT Services Manager
6 3 (7.89%) Support Analyst
6 3 (7.89%) Applications Support
7 2 (5.26%) Service Analyst
7 2 (5.26%) Infrastructure Analyst
7 2 (5.26%) 2nd Line Support
7 2 (5.26%) Desktop Support
7 2 (5.26%) IT Services Delivery Manager
8 1 (2.63%) Service Continuity Manager
8 1 (2.63%) IT Support
8 1 (2.63%) IT Operations Manager
8 1 (2.63%) Services Delivery Analyst
8 1 (2.63%) Service Desk Analyst
8 1 (2.63%) Technical Specialist
Miscellaneous
1 4 (10.53%) Life Science
2 2 (5.26%) PDA
2 2 (5.26%) Analytical Skills
3 1 (2.63%) AS400
Operating Systems
1 8 (21.05%) Windows
2 2 (5.26%) Windows Server 2012
2 2 (5.26%) Android
3 1 (2.63%) Windows Server 2008
3 1 (2.63%) Windows 8
3 1 (2.63%) UNIX
3 1 (2.63%) Windows XP
3 1 (2.63%) Linux
Processes & Methodologies
1 13 (34.21%) ITIL
2 9 (23.68%) Problem Management
3 8 (21.05%) Project Management
4 6 (15.79%) Service Management
4 6 (15.79%) Change Management
4 6 (15.79%) Incident Management
5 5 (13.16%) Business Continuity
5 5 (13.16%) Mentoring
5 5 (13.16%) Disaster Recovery
5 5 (13.16%) Risk Management
6 4 (10.53%) E-Commerce
6 4 (10.53%) Practice Management
6 4 (10.53%) Coaching
6 4 (10.53%) Software Deployment
7 3 (7.89%) Technical Architecture
7 3 (7.89%) Supplier Management
7 3 (7.89%) Knowledge Management
7 3 (7.89%) Infrastructure Management
7 3 (7.89%) Load Testing
7 3 (7.89%) Test Scripting
Programming Languages
1 5 (13.16%) ABAP
2 3 (7.89%) C
3 1 (2.63%) SQL
Qualifications
1 5 (13.16%) Security Cleared
2 4 (10.53%) Microsoft Certification
2 4 (10.53%) MCSE
2 4 (10.53%) SC Cleared
3 3 (7.89%) Degree
3 3 (7.89%) Cisco Certification
3 3 (7.89%) CCNA
4 1 (2.63%) MCITP
Quality Assurance & Compliance
1 4 (10.53%) SLA
System Software
1 3 (7.89%) VMware Infrastructure
1 3 (7.89%) Active Directory
2 1 (2.63%) Oracle RAC
Systems Management
1 1 (2.63%) Data Guard
1 1 (2.63%) SCOM
1 1 (2.63%) Oracle RMAN
Vendors
1 5 (13.16%) SAP
1 5 (13.16%) Cisco
1 5 (13.16%) Microsoft
2 4 (10.53%) VMware
3 1 (2.63%) SolarWinds
3 1 (2.63%) ServiceNow
3 1 (2.63%) CheckPoint
3 1 (2.63%) Remedy
3 1 (2.63%) Oracle
3 1 (2.63%) Citrix
3 1 (2.63%) Juniper
3 1 (2.63%) Apple
Newcastle Upon Tyne, Tyne and Wear
Harvey Nash plc
Salary: £28000 - £35000 per annum
Posted: 2 days ago
County Durham
LA International
Salary: £35000 - £42000 per annum + Benefits
Posted: 5 days ago
Newcastle upon Tyne
Capita - ITIN
Salary: £22000.00 - £25000.00 per annum + benefits
Posted: 19 days ago
Sunderland, Tyne and Wear
SCC
Salary: From £40,000 to £60,000 per annum Plus Car + Bonus
Posted: 24 days ago
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 25 days ago