The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Services Delivery
Rank 66 43 55
Rank change year-on-year
-23 +12
Permanent jobs citing Service Delivery 14 22 15
As % of all permanent IT jobs located in the North East 1.76% 3.53% 2.34%
As % of the Processes & Methodologies category 2.12% 4.29% 3.23%
Number of salaries quoted 11 20 8
Average salary £42,500 £57,500 £21,200
Average salary % change year-on-year
-26.08% +171.22%
90% offered a salary of more than £35,000 £27,300 £19,400
10% offered a salary of more than £62,500 £80,000 £56,730
UK excluding London average salary £45,000 £45,000 £44,000
% change year-on-year
- +2.27%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
659 513 465
As % of all permanent IT jobs located in the North East 82.69% 82.21% 72.66%
Number of salaries quoted 524 448 407
Average salary £37,500 £40,000 £37,500
Average salary % change year-on-year
-6.25% +6.66%
90% offered a salary of more than £27,500 £27,000 £23,000
10% offered a salary of more than £55,000 £56,730 £56,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Delivery
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North East

Service Delivery
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the North East region.

Service Delivery Salary Trend in the North East

Service Delivery
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Delivery across the North East region over the 3 months to 31 October 2014.

Service Delivery Salary Histogram in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the North East region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -29 6 £42,500 -32.00% 3
Durham -3 5 £43,125 -4.16% 1
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North East

For the 6 months to 31 October 2014, IT jobs across the North East region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 18 (41.86%) ITIL
2 13 (30.23%) Finance
3 10 (23.26%) Line Management
3 10 (23.26%) Service Management
4 8 (18.60%) Change Management
4 8 (18.60%) Project Management
4 8 (18.60%) PRINCE2
5 7 (16.28%) Stakeholder Management
5 7 (16.28%) Banking
5 7 (16.28%) Retail
5 7 (16.28%) Incident Management
6 6 (13.95%) QA
6 6 (13.95%) Problem Management
6 6 (13.95%) Risk Management
6 6 (13.95%) ITIL Certification
7 5 (11.63%) Windows
8 4 (9.30%) Agile Software Development
8 4 (9.30%) Enterprise Architecture
8 4 (9.30%) Retail Banking
8 4 (9.30%) Continuous Improvement
8 4 (9.30%) Microsoft
8 4 (9.30%) UNIX
8 4 (9.30%) Business Continuity
8 4 (9.30%) Advertising
9 3 (6.98%) Firewall
9 3 (6.98%) Mainframe
9 3 (6.98%) Middleware
9 3 (6.98%) SLA
9 3 (6.98%) Unified Communications
9 3 (6.98%) Degree

Service Delivery
Top Related IT Skills in the North East by Category

For the 6 months to 31 October 2014, IT jobs across the North East region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Applications
1 1 (2.33%) MS Project
1 1 (2.33%) MS Excel
1 1 (2.33%) MS Visio
Business Applications
1 2 (4.65%) Oracle 11i
2 1 (2.33%) SAP FI
2 1 (2.33%) SAP FI/CO
2 1 (2.33%) SAP CO
2 1 (2.33%) SAP Oil and Gas
2 1 (2.33%) SAP SCM
2 1 (2.33%) SAP ERP
Cloud Services
1 2 (4.65%) SaaS
Communications & Networking
1 3 (6.98%) Firewall
1 3 (6.98%) Unified Communications
2 1 (2.33%) LAN
2 1 (2.33%) WAN
Database & Business Intelligence
1 2 (4.65%) SQL Server
1 2 (4.65%) Oracle9i Database
1 2 (4.65%) Oracle Database 10g
1 2 (4.65%) SQL Server 2000
1 2 (4.65%) Oracle Database 11g
1 2 (4.65%) SQL Server 2008
1 2 (4.65%) Oracle Database
General
1 13 (30.23%) Finance
2 7 (16.28%) Banking
2 7 (16.28%) Retail
3 4 (9.30%) Retail Banking
3 4 (9.30%) Advertising
4 3 (6.98%) Local Government
5 2 (4.65%) Manufacturing
5 2 (4.65%) Back Office
6 1 (2.33%) Electronics
6 1 (2.33%) Telecoms
6 1 (2.33%) Marketing
Job Titles
1 11 (25.58%) Service Manager
1 11 (25.58%) Delivery Manager
2 7 (16.28%) Services Delivery Manager
3 5 (11.63%) Infrastructure Manager
4 3 (6.98%) Problem Manager
4 3 (6.98%) Analyst
4 3 (6.98%) Account Manager
4 3 (6.98%) Incident Manager
5 2 (4.65%) Infrastructure Delivery Manager
5 2 (4.65%) Solutions Architect
5 2 (4.65%) Support Analyst
5 2 (4.65%) Architect
5 2 (4.65%) Applications Support
5 2 (4.65%) Relationships Manager
5 2 (4.65%) Transition Manager
5 2 (4.65%) Applications Support Analyst
5 2 (4.65%) Chief Information Officer
5 2 (4.65%) Head of IT
5 2 (4.65%) Applications Manager
5 2 (4.65%) IT Services Manager
Libraries, Frameworks & Software Standards
1 3 (6.98%) Middleware
2 1 (2.33%) .NET
Miscellaneous
1 3 (6.98%) Mainframe
2 2 (4.65%) AS400
2 2 (4.65%) Computer Science
3 1 (2.33%) Open Source
3 1 (2.33%) Data Protection Act
3 1 (2.33%) NHS
3 1 (2.33%) DTV
Operating Systems
1 5 (11.63%) Windows
2 4 (9.30%) UNIX
3 1 (2.33%) Linux
Processes & Methodologies
1 18 (41.86%) ITIL
2 10 (23.26%) Service Management
2 10 (23.26%) Line Management
3 8 (18.60%) Project Management
3 8 (18.60%) PRINCE2
3 8 (18.60%) Change Management
4 7 (16.28%) Stakeholder Management
4 7 (16.28%) Incident Management
5 6 (13.95%) Problem Management
5 6 (13.95%) Risk Management
6 4 (9.30%) Business Continuity
6 4 (9.30%) Enterprise Architecture
6 4 (9.30%) Agile Software Development
6 4 (9.30%) Continuous Improvement
7 3 (6.98%) TOGAF
8 2 (4.65%) Document Management
8 2 (4.65%) Stakeholder Engagement
8 2 (4.65%) Network Management
8 2 (4.65%) ITIL V3
8 2 (4.65%) Portfolio Management
Programming Languages
1 1 (2.33%) C#
1 1 (2.33%) VB.NET
1 1 (2.33%) ABAP
Qualifications
1 6 (13.95%) ITIL Certification
2 3 (6.98%) Degree
3 2 (4.65%) MBA
4 1 (2.33%) CCNP
4 1 (2.33%) CCDP
4 1 (2.33%) CISSP
4 1 (2.33%) Cisco Certification
4 1 (2.33%) PRINCE2 Certification
Quality Assurance & Compliance
1 6 (13.95%) QA
2 3 (6.98%) SLA
System Software
1 2 (4.65%) Oracle RMAN
1 2 (4.65%) Oracle RAC
2 1 (2.33%) Active Directory
Systems Management
1 2 (4.65%) Data Guard
Vendors
1 4 (9.30%) Microsoft
2 2 (4.65%) Oracle
2 2 (4.65%) SAP
2 2 (4.65%) Cisco
3 1 (2.33%) Sun
3 1 (2.33%) NetApp
Newcastle-upon-Tyne, Tyne and Wear
Accenture
Salary: From Entry-Level up to £29,000 DOE + Benefits
Posted: 2 hours ago
County Durham
Harvey Nash plc
Salary: £30000 - £43000 per annum + Benefits
Posted: 3 days ago
North East England
Harrington Boyd
Salary: £55000 - £60000 per annum + car, benefits
Posted: 6 days ago
Newcastle Upon Tyne, Tyne and Wear
Sage UK Limited
Salary: benefits
Posted: 15 days ago