The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the North East region. Included is a guide to the salaries offered in IT jobs that have cited Service Delivery over the 3 months to 29 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 Sep 2016
Same period 2015 Same period 2014
Services Delivery
Rank 46 73 55
Rank change year-on-year
+27 -18
Permanent jobs citing Service Delivery 31 12 25
As % of all permanent IT jobs located in the North East 4.43% 1.58% 3.05%
As % of the Processes & Methodologies category 5.15% 1.79% 3.61%
Number of salaries quoted 26 9 21
Median salary £38,813 £50,000 £60,000
Median salary % change year-on-year
-22.37% -16.66%
90% offered a salary of more than £35,000 £41,100 £37,500
10% offered a salary of more than £46,500 £50,000 £97,500
UK excluding London median salary £45,000 £45,000 £45,000
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
602 670 692
As % of all permanent IT jobs located in the North East 86.00% 88.04% 84.39%
Number of salaries quoted 522 566 519
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £30,000 £30,000 £25,000
10% offered a salary of more than £60,000 £62,500 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Delivery
Jobs Demand Trend in the North East

The demand trend of job ads across the North East region citing Service Delivery as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North East

Service Delivery
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the North East region.

Service Delivery Salary Trend in the North East

Service Delivery
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Delivery across the North East region over the 3 months to 29 September 2016.

Service Delivery Salary Histogram in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North East region over the 3 months to 29 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +22 31 £38,813 -22.37% 8
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North East

For the 6 months to 29 September 2016, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for Service Delivery.

1 48 (72.73%) ITIL
2 34 (51.52%) Windows
2 34 (51.52%) Microsoft
3 28 (42.42%) Windows Server
4 25 (37.88%) Problem Management
5 22 (33.33%) SLA
6 20 (30.30%) SQL Server
6 20 (30.30%) Active Directory
6 20 (30.30%) Windows Server 2008
7 19 (28.79%) Windows Server 2003
7 19 (28.79%) DHCP
8 18 (27.27%) Microsoft Certification
8 18 (27.27%) VMware
9 17 (25.76%) PowerShell
9 17 (25.76%) DNS
9 17 (25.76%) MCSE
9 17 (25.76%) Analytical Skills
9 17 (25.76%) Infrastructure Monitoring
9 17 (25.76%) Windows Server 2012
10 16 (24.24%) SCOM
11 15 (22.73%) SolarWinds
11 15 (22.73%) MS Exchange
12 14 (21.21%) Office 365
12 14 (21.21%) Exchange Server 2013
12 14 (21.21%) Skype for Business
12 14 (21.21%) Exchange Server 2010
12 14 (21.21%) Skype
13 13 (19.70%) Mobile Device Management
13 13 (19.70%) MobileIron
13 13 (19.70%) Blackberry

Service Delivery
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (22.73%) MS Exchange
2 14 (21.21%) Exchange Server 2010
2 14 (21.21%) Exchange Server 2013
2 14 (21.21%) Skype for Business
3 6 (9.09%) Documentum
4 2 (3.03%) MQSeries
4 2 (3.03%) Tuxedo
4 2 (3.03%) WebSphere
4 2 (3.03%) WebSphere Application Server
Applications
1 6 (9.09%) MS Excel
2 4 (6.06%) MS Office
Business Applications
1 3 (4.55%) SAP R/3
2 1 (1.52%) Oracle Assets
2 1 (1.52%) Oracle EBS
2 1 (1.52%) Oracle EBS R12
2 1 (1.52%) Oracle General Ledger
2 1 (1.52%) Oracle iProcurement
2 1 (1.52%) Oracle Payables
2 1 (1.52%) Unit4 Business World
Cloud Services
1 14 (21.21%) Office 365
Communications & Networking
1 19 (28.79%) DHCP
2 17 (25.76%) DNS
3 14 (21.21%) Skype
4 2 (3.03%) TCP/IP
5 1 (1.52%) Firewall
5 1 (1.52%) Internet
5 1 (1.52%) SAN
Database & Business Intelligence
1 20 (30.30%) SQL Server
2 1 (1.52%) Oracle Reports
Development Applications
1 1 (1.52%) Oracle Forms
General
1 7 (10.61%) Finance
2 3 (4.55%) Local Government
2 3 (4.55%) Telecoms
3 2 (3.03%) Back Office
4 1 (1.52%) General Ledger
Job Titles
1 16 (24.24%) Wintel Engineer
2 11 (16.67%) 3rd Line Engineer
3 10 (15.15%) Service Manager
4 8 (12.12%) Delivery Manager
4 8 (12.12%) Services Delivery Manager
4 8 (12.12%) Support Engineer
5 5 (7.58%) Operations Manager
5 5 (7.58%) Senior Manager
5 5 (7.58%) Senior Service Manager
5 5 (7.58%) Senior Services Delivery Manager
5 5 (7.58%) Systems Manager
5 5 (7.58%) Team Leader
6 4 (6.06%) Consultant
6 4 (6.06%) Unix Engineer
6 4 (6.06%) Unix Support
6 4 (6.06%) Unix Support Engineer
6 4 (6.06%) Wintel Support
6 4 (6.06%) Wintel Support Engineer
7 3 (4.55%) Active Directory Engineer
7 3 (4.55%) Active Directory Support
Libraries, Frameworks & Software Standards
1 3 (4.55%) Ruby on Rails
2 2 (3.03%) Middleware
Miscellaneous
1 17 (25.76%) Analytical Skills
2 13 (19.70%) Blackberry
2 13 (19.70%) Video Conferencing
3 6 (9.09%) Virtual Team
4 4 (6.06%) Management Information System
4 4 (6.06%) Public Cloud
5 3 (4.55%) PKI
5 3 (4.55%) Statistics
6 2 (3.03%) Data Centre
7 1 (1.52%) Mobile App
Operating Systems
1 34 (51.52%) Windows
2 28 (42.42%) Windows Server
3 20 (30.30%) Windows Server 2008
4 19 (28.79%) Windows Server 2003
5 17 (25.76%) Windows Server 2012
6 7 (10.61%) Solaris
7 6 (9.09%) AIX
7 6 (9.09%) Unix
8 2 (3.03%) OS/390
9 1 (1.52%) Linux
Processes & Methodologies
1 48 (72.73%) ITIL
2 25 (37.88%) Problem Management
3 17 (25.76%) Infrastructure Monitoring
4 13 (19.70%) Mobile Device Management
5 11 (16.67%) Incident Management
5 11 (16.67%) Project Management
6 10 (15.15%) Change Management
6 10 (15.15%) Continuous Improvement
6 10 (15.15%) DevOps
7 7 (10.61%) Disaster Recovery
7 7 (10.61%) Time Management
8 6 (9.09%) Capacity Management
8 6 (9.09%) Case Management
8 6 (9.09%) Content Management
8 6 (9.09%) Escalation Management
8 6 (9.09%) QMS
8 6 (9.09%) Service Management
9 5 (7.58%) Transition Management
10 4 (6.06%) Agile Software Development
10 4 (6.06%) Quality Management
Programming Languages
1 17 (25.76%) PowerShell
2 6 (9.09%) Java
3 5 (7.58%) SQL
4 3 (4.55%) PHP
4 3 (4.55%) Ruby
5 1 (1.52%) C#
5 1 (1.52%) PL/SQL
Qualifications
1 18 (27.27%) Microsoft Certification
2 17 (25.76%) MCSE
3 4 (6.06%) Degree
3 4 (6.06%) ITIL Certification
4 1 (1.52%) APMP
4 1 (1.52%) CCNA
4 1 (1.52%) Cisco Certification
4 1 (1.52%) MCP
4 1 (1.52%) MCSA
Quality Assurance & Compliance
1 22 (33.33%) SLA
2 1 (1.52%) ISO 14001
2 1 (1.52%) ISO 9001
System Software
1 20 (30.30%) Active Directory
2 13 (19.70%) VMware Infrastructure
3 3 (4.55%) Firmware
4 2 (3.03%) XenApp
5 1 (1.52%) VMware ESX
Systems Management
1 16 (24.24%) SCOM
2 1 (1.52%) WSUS
Vendors
1 34 (51.52%) Microsoft
2 18 (27.27%) VMware
3 15 (22.73%) SolarWinds
4 13 (19.70%) MobileIron
5 6 (9.09%) EMC
5 6 (9.09%) Pega
6 4 (6.06%) Oracle
6 4 (6.06%) ServiceNow
7 3 (4.55%) Citrix
7 3 (4.55%) SAP
8 2 (3.03%) Cisco
8 2 (3.03%) IBM
9 1 (1.52%) NetApp
9 1 (1.52%) Remedy
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