The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the North East region. Included is a guide to the salaries offered in IT jobs that have cited Service Delivery over the 3 months to 23 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Services Delivery
England / North East
Rank 50 36 50
Rank change year-on-year
-14 +14
Permanent jobs citing Service Delivery 20 34 26
As % of all permanent IT jobs located in the North East 3.02% 5.80% 3.90%
As % of the Processes & Methodologies category 3.58% 6.53% 4.44%
Number of salaries quoted 13 33 22
Median salary £44,738 £24,000 £45,000
Median salary % change year-on-year
+86.40% -46.66%
90% offered a salary of more than £26,800 £16,600 £29,000
10% offered a salary of more than £52,500 £50,000 £60,000
UK excluding London median salary £44,869 £45,000 £45,000
% change year-on-year
-0.29% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
559 521 585
As % of all permanent IT jobs located in the North East 84.44% 88.91% 87.71%
Number of salaries quoted 458 461 497
Median salary £36,750 £40,000 £40,000
Median salary % change year-on-year
-8.12% -
90% offered a salary of more than £23,750 £30,000 £26,500
10% offered a salary of more than £56,250 £58,000 £57,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Delivery
Jobs Demand Trend in the North East

The demand trend of job ads across the North East region citing Service Delivery as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North East

Service Delivery
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the North East region.

Service Delivery Salary Trend in the North East

Service Delivery
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Delivery across the North East region over the 3 months to 23 January 2017.

Service Delivery Salary Histogram in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North East region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -17 17 £46,119 +92.16% 5
Durham +1 3 £42,500 +44.39%
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North East

For the 6 months to 23 January 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for Service Delivery.

1 37 (78.72%) ITIL
2 21 (44.68%) Microsoft
2 21 (44.68%) Problem Management
3 18 (38.30%) Windows
4 15 (31.91%) Active Directory
4 15 (31.91%) Windows Server
5 13 (27.66%) Microsoft Certification
5 13 (27.66%) VMware
6 12 (25.53%) DHCP
6 12 (25.53%) Change Management
6 12 (25.53%) MCSE
6 12 (25.53%) DNS
6 12 (25.53%) Analytical Skills
7 11 (23.40%) Windows Server 2012
7 11 (23.40%) Infrastructure Monitoring
7 11 (23.40%) Windows Server 2003
7 11 (23.40%) PowerShell
7 11 (23.40%) Windows Server 2008
8 10 (21.28%) SCOM
8 10 (21.28%) Incident Management
8 10 (21.28%) Service Management
8 10 (21.28%) MS Exchange
9 9 (19.15%) SQL Server
9 9 (19.15%) SolarWinds
9 9 (19.15%) Skype for Business
9 9 (19.15%) Skype
10 8 (17.02%) VMware Infrastructure
10 8 (17.02%) Oracle
11 7 (14.89%) Degree
11 7 (14.89%) Exchange Server 2010

Service Delivery
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (21.28%) MS Exchange
2 9 (19.15%) Skype for Business
3 7 (14.89%) Exchange Server 2010
3 7 (14.89%) Exchange Server 2013
4 3 (6.38%) Documentum
5 2 (4.26%) MQSeries
5 2 (4.26%) Tuxedo
5 2 (4.26%) WebSphere
5 2 (4.26%) WebSphere Application Server
6 1 (2.13%) IBM Domino
6 1 (2.13%) IBM Notes
Applications
1 3 (6.38%) MS Excel
2 2 (4.26%) MS Office
Business Applications
1 1 (2.13%) SAP CRM
1 1 (2.13%) SAP ERP
1 1 (2.13%) SAP IS-U
Cloud Services
1 7 (14.89%) Office 365
2 2 (4.26%) Yammer
Communications & Networking
1 12 (25.53%) DHCP
1 12 (25.53%) DNS
2 9 (19.15%) Skype
3 3 (6.38%) LAN
3 3 (6.38%) WAN
4 2 (4.26%) PBX
4 2 (4.26%) VPN
5 1 (2.13%) Cisco IOS
5 1 (2.13%) Firewall
5 1 (2.13%) Internet
Database & Business Intelligence
1 9 (19.15%) SQL Server
Development Applications
1 2 (4.26%) JIRA
General
1 3 (6.38%) Finance
2 1 (2.13%) Back Office
2 1 (2.13%) Telecoms
Job Titles
1 16 (34.04%) Service Manager
2 12 (25.53%) Delivery Manager
3 11 (23.40%) Services Delivery Manager
3 11 (23.40%) Wintel Engineer
4 6 (12.77%) 3rd Line Engineer
4 6 (12.77%) Architect
4 6 (12.77%) Solutions Architect
5 5 (10.64%) Support Engineer
5 5 (10.64%) Wintel Support
5 5 (10.64%) Wintel Support Engineer
6 4 (8.51%) Active Directory Engineer
6 4 (8.51%) Active Directory Support
6 4 (8.51%) Active Directory Support Engineer
7 3 (6.38%) Consultant
7 3 (6.38%) IT Manager
7 3 (6.38%) Senior Manager
7 3 (6.38%) Senior Service Manager
7 3 (6.38%) Senior Services Delivery Manager
7 3 (6.38%) Transition Manager
8 2 (4.26%) Service Analyst
Libraries, Frameworks & Software Standards
1 2 (4.26%) Middleware
Miscellaneous
1 12 (25.53%) Analytical Skills
2 6 (12.77%) Blackberry
2 6 (12.77%) Video Conferencing
3 3 (6.38%) Clustering
3 3 (6.38%) PKI
3 3 (6.38%) Virtual Team
4 1 (2.13%) AS400
4 1 (2.13%) Mobile App
4 1 (2.13%) Performance Metrics
Operating Systems
1 18 (38.30%) Windows
2 15 (31.91%) Windows Server
3 11 (23.40%) Windows Server 2003
3 11 (23.40%) Windows Server 2008
3 11 (23.40%) Windows Server 2012
4 2 (4.26%) AIX
4 2 (4.26%) OS/390
4 2 (4.26%) Solaris
4 2 (4.26%) Unix
Processes & Methodologies
1 37 (78.72%) ITIL
2 21 (44.68%) Problem Management
3 12 (25.53%) Change Management
4 11 (23.40%) Infrastructure Monitoring
5 10 (21.28%) Incident Management
5 10 (21.28%) Service Management
6 7 (14.89%) Continuous Improvement
6 7 (14.89%) ITIL V3
6 7 (14.89%) Portfolio Management
7 6 (12.77%) DevOps
7 6 (12.77%) Enterprise Architecture
7 6 (12.77%) Mobile Device Management
7 6 (12.77%) People Management
7 6 (12.77%) TOGAF
8 4 (8.51%) Stakeholder Management
9 3 (6.38%) Agile Software Development
9 3 (6.38%) Asset Management
9 3 (6.38%) Business Analysis
9 3 (6.38%) Content Management
9 3 (6.38%) Disaster Recovery
Programming Languages
1 11 (23.40%) PowerShell
2 2 (4.26%) Java
3 1 (2.13%) C#
3 1 (2.13%) SQL
Qualifications
1 13 (27.66%) Microsoft Certification
2 12 (25.53%) MCSE
3 7 (14.89%) Degree
4 3 (6.38%) ITIL Certification
5 2 (4.26%) CCNA
5 2 (4.26%) Cisco Certification
6 1 (2.13%) HND
6 1 (2.13%) MCITP
6 1 (2.13%) MCP
6 1 (2.13%) MCSA
Quality Assurance & Compliance
1 6 (12.77%) SLA
2 1 (2.13%) ISO 14001
2 1 (2.13%) ISO 9001
System Software
1 15 (31.91%) Active Directory
2 8 (17.02%) VMware Infrastructure
3 2 (4.26%) Hyper-V
4 1 (2.13%) Firmware
Systems Management
1 10 (21.28%) SCOM
2 2 (4.26%) Microsoft Clustering
3 1 (2.13%) WSUS
Vendors
1 21 (44.68%) Microsoft
2 13 (27.66%) VMware
3 9 (19.15%) SolarWinds
4 8 (17.02%) Oracle
5 7 (14.89%) MobileIron
6 3 (6.38%) EMC
6 3 (6.38%) Pega
7 2 (4.26%) Cisco
7 2 (4.26%) Citrix
7 2 (4.26%) IBM
7 2 (4.26%) Mitel
8 1 (2.13%) Lotus
8 1 (2.13%) SAP
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